2017 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	37	18	9	7	1	66	16	108
2017	Non-supervisor	31	41	13	9	6	0	72	15	1132
2014	Supervisor	26	47	15	7	5	0	73	12	90
2014	Non-supervisor	30	42	15	7	5	0	72	12	898
2011	Supervisor	40	43	9	4	4	0	83	9	70
2011	Non-supervisor	33	42	14	6	4	0	75	11	1193

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	28	22	20	14	0	1	44	35	108
2017	Non-supervisor	20	34	19	14	13	0	0	54	27	1132

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	39	5	4	3	1	88	7	108
2017	Non-supervisor	51	30	12	4	2	0	82	6	1129
2014	Supervisor	66	25	7	1	1	0	91	2	91
2014	Non-supervisor	60	26	10	2	2	0	87	4	901
2011	Supervisor	70	23	3	3	1	0	93	4	70
2011	Non-supervisor	55	32	9	3	2	0	87	5	1192

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	38	14	5	8	0	1	73	12	107
2017	Non-supervisor	38	36	14	6	5	0	0	74	11	1128
2014	Supervisor	40	44	10	6	1	0	0	83	7	91
2014	Non-supervisor	41	35	13	6	4	0	0	77	11	898
2011	Supervisor	49	33	13	3	1	1	0	83	4	70
2011	Non-supervisor	40	39	12	6	3	0	0	79	9	1190

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	33	22	12	14	1	1	52	26	109
2017	Non-supervisor	30	31	18	10	10	0	1	62	20	1131
2014	Supervisor	16	38	25	14	6	2	0	54	20	90
2014	Non-supervisor	31	31	18	10	8	1	1	63	18	913
2011	Supervisor	24	39	20	10	7	0	0	63	17	70
2011	Non-supervisor	32	33	17	11	6	1	1	66	17	1188

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	34	20	14	11	2	1	54	26	109
2017	Non-supervisor	30	35	16	10	8	0	0	66	18	1130
2014	Supervisor	19	41	20	16	3	0	1	60	20	90
2014	Non-supervisor	32	33	18	9	6	1	0	66	15	911
2011	Supervisor	21	41	11	23	3	0	0	63	26	70
2011	Non-supervisor	32	37	16	9	5	1	0	69	14	1187

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	17	22	15	14	9	2	42	33	109
2017	Non-supervisor	21	17	22	14	17	7	2	42	34	1129
2014	Supervisor	19	16	25	14	18	5	2	38	35	89
2014	Non-supervisor	20	20	21	13	14	9	3	46	31	912
2011	Supervisor	21	29	17	13	7	13	0	57	23	70
2011	Non-supervisor	22	21	18	12	14	10	2	50	29	1188

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	34	20	10	8	0	1	61	19	109
2017	Non-supervisor	40	29	13	7	4	4	2	74	12	1132
2014	Supervisor	34	39	12	13	2	0	0	73	15	90
2014	Non-supervisor	41	30	14	7	5	2	1	73	12	912
2011	Supervisor	27	41	13	10	6	3	0	71	16	70
2011	Non-supervisor	40	31	12	7	5	4	1	75	12	1190

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	42	12	24	3	1	1	60	28	109
2017	Non-supervisor	39	35	11	9	5	1	0	74	15	1131
2014	Supervisor	30	48	10	9	3	0	0	78	12	90
2014	Non-supervisor	41	37	10	8	4	0	1	78	12	915
2011	Supervisor	20	49	7	19	4	1	0	70	23	70
2011	Non-supervisor	40	34	10	10	5	1	0	75	15	1189

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	30	24	12	9	1	54	21	109
2017	Non-supervisor	39	33	14	8	6	0	72	14	1132
2014	Supervisor	40	33	17	4	7	0	73	10	89
2014	Non-supervisor	45	30	11	7	5	0	76	13	915

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	31	15	19	12	3	1	52	32	109
2017	Non-supervisor	28	29	15	8	9	10	1	64	19	1126
2014	Supervisor	26	31	20	12	11	0	0	57	23	89
2014	Non-supervisor	29	28	16	9	6	12	1	65	17	900
2011	Supervisor	19	40	13	19	6	3	1	61	25	70
2011	Non-supervisor	26	27	15	9	8	14	2	62	20	1184

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	26	19	23	15	1	1	43	39	108
2017	Non-supervisor	27	32	16	13	10	2	1	60	24	1126
2014	Supervisor	18	35	18	18	11	0	0	53	29	89
2014	Non-supervisor	27	31	16	12	8	4	1	62	21	902
2011	Supervisor	19	39	19	19	4	1	0	58	23	70
2011	Non-supervisor	28	32	17	11	8	3	0	63	19	1187

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	32	22	17	17	4	0	41	36	108
2017	Non-supervisor	18	31	18	14	9	9	1	55	25	1128
2014	Supervisor	6	42	20	22	8	2	0	49	31	89
2014	Non-supervisor	16	32	22	13	7	10	0	54	22	906
2011	Supervisor	10	40	21	17	7	4	0	52	25	70
2011	Non-supervisor	20	28	20	14	9	10	1	53	25	1187

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	28	15	16	26	3	1	40	44	109
2017	Non-supervisor	23	27	16	11	14	9	0	55	28	1129
2014	Supervisor	11	35	19	20	11	5	0	48	32	89
2014	Non-supervisor	22	30	17	13	10	7	0	56	25	907
2011	Supervisor	20	37	19	9	9	7	0	62	18	70
2011	Non-supervisor	23	29	14	12	9	12	0	60	24	1188

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	28	24	15	21	1	1	39	37	108
2017	Non-supervisor	18	29	16	17	15	6	0	50	34	1129
2014	Supervisor	6	34	23	21	14	2	0	41	36	89
2014	Non-supervisor	17	31	17	18	11	6	0	51	30	906
2011	Supervisor	6	41	23	14	9	7	0	51	25	70
2011	Non-supervisor	18	33	14	18	10	5	0	55	30	1187

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	29	18	22	21	1	39	43	108
2017	Non-supervisor	19	35	16	16	14	0	54	30	1131
2014	Supervisor	11	36	19	16	18	0	47	34	91
2014	Non-supervisor	22	35	16	15	12	0	57	27	899
2011	Supervisor	17	34	26	11	11	0	51	23	70
2011	Non-supervisor	22	35	19	13	10	0	58	23	1191

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	44	7	16	8	0	1	69	24	107
2017	Non-supervisor	41	41	8	6	3	0	0	83	9	1131

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	24	14	28	25	3	2	31	55	109
2017	Non-supervisor	10	21	16	14	12	24	3	42	35	1130
2014	Supervisor	1	21	14	35	28	0	1	22	64	91
2014	Non-supervisor	12	17	19	16	10	24	2	39	35	915

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	41	11	17	6	1	1	65	24	109
2017	Non-supervisor	42	32	11	9	7	0	0	74	16	1132
2014	Supervisor	33	38	16	7	5	0	0	71	12	90
2014	Non-supervisor	45	34	9	7	5	0	0	79	12	911
2011	Supervisor	24	39	20	9	9	0	0	63	17	70
2011	Non-supervisor	40	36	10	8	6	0	0	76	15	1191

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	38	11	19	15	0	3	54	35	109
2014	Supervisor	12	31	26	20	9	1	0	44	30	88

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	24	17	28	17	2	2	36	47	109
2017	Non-supervisor	23	33	16	14	9	4	2	59	25	1130
2014	Supervisor	8	34	10	27	20	0	1	42	47	91
2014	Non-supervisor	23	30	18	14	8	4	2	57	23	915
2011	Supervisor	7	50	11	23	9	0	0	57	31	70
2011	Non-supervisor	26	35	15	11	5	6	2	66	18	1190

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	28	14	17	20	5	2	46	39	109
2017	Non-supervisor	17	19	15	11	11	24	4	49	31	1131
2014	Supervisor	15	31	18	17	17	1	2	47	35	91
2014	Non-supervisor	21	21	16	10	11	17	3	53	27	917
2011	Supervisor	19	36	6	21	16	3	0	56	38	70
2011	Non-supervisor	24	21	15	8	9	21	2	57	23	1187

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	42	12	19	14	1	55	33	108
2017	Non-supervisor	39	42	8	8	3	0	81	11	1129
2014	Supervisor	14	38	22	17	9	0	52	27	91
2014	Non-supervisor	35	45	8	10	3	0	80	13	901
2011	Supervisor	20	46	19	10	6	0	66	16	70
2011	Non-supervisor	47	39	5	7	2	0	85	10	1188

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	41	18	7	4	1	72	11	108
2017	Non-supervisor	34	33	19	7	6	1	67	13	1131
2014	Supervisor	32	39	21	5	3	0	70	9	91
2014	Non-supervisor	35	29	21	8	5	0	65	14	898
2011	Supervisor	50	27	11	7	4	0	77	11	70
2011	Non-supervisor	35	33	18	8	5	1	69	13	1191

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	37	11	8	2	1	79	10	108
2017	Non-supervisor	45	31	12	7	5	0	76	12	1131
2014	Supervisor	44	36	16	1	3	0	80	4	91
2014	Non-supervisor	43	33	12	6	5	0	77	11	897
2011	Supervisor	47	41	4	4	3	0	89	7	70
2011	Non-supervisor	43	33	12	7	6	0	76	12	1188

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	19	17	23	28	5	4	26	56	109
2017	Non-supervisor	12	18	23	13	18	12	4	36	37	1131
2014	Supervisor	3	21	26	27	17	0	5	25	47	90
2014	Non-supervisor	11	18	25	15	15	12	4	35	36	910
2011	Supervisor	10	17	32	13	20	6	1	30	36	69
2011	Non-supervisor	12	19	25	14	14	12	4	37	33	1188

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	27	15	18	29	2	4	34	50	109
2017	Non-supervisor	9	17	19	16	24	8	6	31	47	1131
2014	Supervisor	6	14	30	23	24	1	3	21	48	90
2014	Non-supervisor	12	17	20	17	21	7	6	33	44	913
2011	Supervisor	13	23	19	24	16	3	3	38	42	70
2011	Non-supervisor	11	22	19	14	19	8	6	39	39	1187

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	34	9	23	18	0	1	50	41	108
2017	Non-supervisor	12	27	20	18	21	1	1	40	40	1128
2014	Supervisor	9	50	20	13	8	0	0	59	21	91
2014	Non-supervisor	12	30	19	20	17	1	1	43	38	900
2011	Supervisor	13	53	19	9	7	0	0	66	16	70
2011	Non-supervisor	13	27	23	20	15	2	1	41	36	1190

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	30	16	14	17	0	1	53	31	108
2017	Non-supervisor	15	25	19	19	19	1	2	41	39	1126
2014	Supervisor	18	30	29	18	5	0	0	48	23	91
2014	Non-supervisor	16	25	23	18	16	0	2	42	34	900

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	38	23	14	10	0	1	52	24	108
2017	Non-supervisor	23	39	18	11	8	1	0	62	20	1122
2014	Supervisor	16	36	25	18	4	1	0	53	22	91
2014	Non-supervisor	26	36	18	13	6	1	1	63	19	898
2011	Supervisor	20	46	23	6	4	1	0	67	10	70
2011	Non-supervisor	35	40	13	6	3	1	2	77	10	1190

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	42	12	21	14	2	3	51	37	109
2017	Non-supervisor	8	21	24	18	19	9	2	32	41	1132

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	24	22	17	18	0	1	43	35	108
2017	Non-supervisor	30	30	16	11	10	0	2	62	22	1130
2014	Supervisor	22	36	13	18	9	0	2	59	28	91
2014	Non-supervisor	30	31	15	12	9	1	1	63	22	897
2011	Supervisor	30	33	14	10	13	0	0	63	23	70
2011	Non-supervisor	31	33	16	11	7	1	2	65	18	1189

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	14	17	12	36	1	11	26	54	108
2017	Non-supervisor	22	16	15	8	10	4	24	54	26	1132
2014	Supervisor	3	13	15	18	34	3	14	19	62	91
2014	Non-supervisor	24	16	14	7	12	3	24	55	26	895
2011	Supervisor	13	13	17	23	26	0	9	28	53	70
2011	Non-supervisor	22	15	14	9	12	5	24	51	30	1188

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	33	23	7	1	1	3	68	8	108
2017	Non-supervisor	59	23	5	2	0	2	9	93	2	1130
2014	Supervisor	28	52	14	3	3	0	0	81	6	91
2014	Non-supervisor	56	26	7	1	1	0	9	90	2	899
2011	Supervisor	20	33	32	3	9	0	3	55	12	69
2011	Non-supervisor	52	26	8	3	1	1	9	87	4	1189

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	21	12	10	22	1	14	49	37	109
2017	Non-supervisor	36	21	9	6	10	3	14	69	20	1129
2014	Supervisor	31	20	15	4	10	0	19	63	18	89
2014	Non-supervisor	42	22	9	4	7	3	11	76	14	916
2011	Supervisor	19	38	10	7	12	3	12	66	22	69
2011	Non-supervisor	34	26	12	8	8	3	9	68	18	1189

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	23	49	29	108
2017	Non-supervisor	18	47	35	1129
2014	Supervisor	24	54	21	90
2014	Non-supervisor	23	46	31	907
2011	Supervisor	23	53	24	70
2011	Non-supervisor	23	47	30	1191

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	16	5	30	23	0	26	24
2017	Non-supervisor	25	6	30	16	9	13	202
2014	Supervisor	37	22	7	20	9999	14	19
2014	Non-supervisor	24	9	20	30	9999	18	198
2011	Supervisor	33	27	20	7	9999	13	15
2011	Non-supervisor	22	8	20	26	9999	25	275

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	43	8	7	3	0	1	81	10	108
2017	Non-supervisor	47	35	10	4	3	0	0	83	7	1129
2014	Supervisor	39	45	5	8	3	0	0	84	11	91
2014	Non-supervisor	43	41	9	5	3	0	0	84	7	900
2011	Supervisor	44	49	3	1	3	0	0	93	4	70
2011	Non-supervisor	46	38	9	4	2	1	0	85	6	1190

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	38	19	23	5	2	2	50	30	108
2017	Non-supervisor	26	38	17	11	6	2	1	66	17	1128
2014	Supervisor	13	55	15	10	7	0	0	68	17	90
2014	Non-supervisor	28	40	15	9	6	2	1	70	15	914
2011	Supervisor	20	56	10	10	4	0	0	76	14	70
2011	Non-supervisor	32	35	17	9	5	2	0	68	14	1190

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	19	46	17	10	0	1	27	26	108
2017	Non-supervisor	5	10	27	26	24	2	6	55	16	1127
2014	Supervisor	7	23	37	32	1	0	1	33	30	91
2014	Non-supervisor	5	12	28	26	23	1	5	51	19	898
2011	Supervisor	10	17	46	23	3	1	0	26	28	70
2011	Non-supervisor	3	11	28	25	25	2	5	55	15	1188

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	23	32	17	13	2	2	31	35	107
2017	Non-supervisor	8	12	23	21	27	5	5	53	22	1124
2014	Supervisor	8	25	31	27	6	2	1	35	33	90
2014	Non-supervisor	9	14	23	20	27	2	5	51	24	897
2011	Supervisor	14	17	39	26	3	1	0	29	32	70
2011	Non-supervisor	5	13	22	21	30	4	5	56	20	1187

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	24	28	20	11	1	2	32	39	107
2017	Non-supervisor	6	11	21	20	23	6	13	53	21	1125
2014	Supervisor	10	27	34	19	7	0	2	27	38	91
2014	Non-supervisor	7	12	20	21	23	6	10	53	23	898
2011	Supervisor	9	26	33	24	6	1	1	31	35	70
2011	Non-supervisor	6	10	19	18	26	8	13	56	20	1187

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	15	34	33	12	0	2	46	19	106
2017	Non-supervisor	3	5	16	30	34	3	10	73	8	1122
2014	Supervisor	6	9	27	48	10	0	1	58	15	91
2014	Non-supervisor	2	6	21	33	29	2	8	68	10	900
2011	Supervisor	3	13	40	31	13	0	0	44	16	70
2011	Non-supervisor	3	6	19	27	34	3	8	68	11	1189

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	24	28	17	13	0	3	31	39	108
2017	Non-supervisor	4	8	19	24	33	3	10	65	14	1125
2014	Supervisor	11	25	32	23	7	2	1	31	37	91
2014	Non-supervisor	5	9	22	24	30	1	9	60	15	898
2011	Supervisor	9	17	39	24	10	1	0	35	26	70
2011	Non-supervisor	3	7	19	23	34	3	12	67	11	1189

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	19	26	26	11	4	2	39	33	108
2017	Non-supervisor	9	11	21	18	26	7	9	52	24	1125
2014	Supervisor	8	24	25	27	13	1	2	42	33	91
2014	Non-supervisor	9	14	18	16	26	8	9	51	27	899
2011	Supervisor	4	19	33	27	17	0	0	44	23	70
2011	Non-supervisor	9	11	21	17	25	9	8	51	23	1187

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	23	31	18	13	0	2	31	37	108
2017	Non-supervisor	8	12	24	19	25	4	8	50	23	1127
2014	Supervisor	10	23	33	27	6	2	0	33	34	91
2014	Non-supervisor	8	12	28	17	23	4	8	46	22	899

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	29	16	20	13	2	3	49	34	109
2017	Non-supervisor	36	27	12	11	9	3	1	66	22	1130
2014	Supervisor	29	27	20	13	9	2	1	57	22	90
2014	Non-supervisor	37	26	14	11	7	3	2	67	19	911

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	43	12	17	3	0	1	67	21	109
2017	Non-supervisor	39	37	9	7	4	1	1	79	11	1132
2014	Supervisor	28	38	16	14	3	0	1	66	18	91
2014	Non-supervisor	38	37	12	8	3	1	1	78	10	913

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	31	17	8	9	7	4	62	20	109
2017	Non-supervisor	37	28	16	5	5	7	3	72	11	1131
2014	Supervisor	31	37	18	5	4	2	3	72	9	90
2014	Non-supervisor	39	27	15	4	4	9	2	75	9	912

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	34	18	8	9	4	1	63	18	109
2017	Non-supervisor	36	35	13	7	4	3	1	74	12	1128
2014	Supervisor	21	46	20	6	3	2	3	70	9	90
2014	Non-supervisor	35	35	14	7	2	6	1	75	10	913
2011	Supervisor	13	44	17	10	10	6	0	61	21	70
2011	Non-supervisor	37	31	14	9	4	5	1	72	14	1189

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	34	17	11	6	1	1	66	17	109
2017	Non-supervisor	44	34	9	7	5	0	0	79	12	1129
2014	Supervisor	39	33	20	4	4	0	1	73	7	90
2014	Non-supervisor	46	36	9	5	3	1	0	82	9	911
2011	Supervisor	30	47	11	7	4	0	0	77	11	70
2011	Non-supervisor	48	32	10	6	4	1	0	80	10	1190

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	23	24	19	16	3	3	38	37	109
2017	Non-supervisor	20	24	18	11	10	9	8	52	26	1129
2014	Supervisor	14	32	18	27	5	1	3	47	34	91
2014	Non-supervisor	22	26	18	10	7	8	8	58	20	915

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	43	22	10	0	3	1	66	11	109
2017	Non-supervisor	34	37	13	5	3	7	1	77	9	1127
2014	Supervisor	28	44	19	8	1	0	0	72	9	90
2014	Non-supervisor	34	36	14	5	2	7	2	77	7	912
2011	Supervisor	36	39	11	3	3	7	1	81	6	70
2011	Non-supervisor	35	34	14	5	2	8	1	76	8	1190

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	37	14	17	7	3	0	62	24	108
2017	Non-supervisor	30	33	13	10	8	4	3	68	19	1131
2014	Supervisor	34	30	15	12	7	2	0	65	19	90
2014	Non-supervisor	33	32	14	8	6	5	2	70	15	912
2011	Supervisor	36	34	14	9	4	1	1	72	13	70
2011	Non-supervisor	31	34	10	9	8	6	2	71	18	1187

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	32	22	16	13	4	0	47	30	108
2017	Non-supervisor	14	26	21	16	11	8	4	46	30	1128
2014	Supervisor	11	34	20	19	14	1	0	46	34	90
2014	Non-supervisor	14	23	24	17	10	8	4	43	30	912
2011	Supervisor	11	33	29	9	10	4	4	48	20	70
2011	Non-supervisor	11	25	20	14	12	12	6	44	32	1187

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	22	16	17	26	7	2	36	47	109
2017	Non-supervisor	16	21	15	14	18	13	2	43	39	1131
2014	Supervisor	15	23	16	22	21	3	0	39	45	90
2014	Non-supervisor	18	21	19	15	15	10	2	44	34	915
2011	Supervisor	14	31	14	17	19	4	0	48	37	70
2011	Non-supervisor	19	22	17	14	13	15	1	48	32	1184

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	47	7	21	7	1	65	28	108
2017	Non-supervisor	42	41	4	10	3	0	83	13	1128
2014	Supervisor	10	58	5	22	4	0	69	26	90
2014	Non-supervisor	40	42	5	9	4	0	83	13	892
2011	Supervisor	23	56	6	11	4	0	79	16	70
2011	Non-supervisor	47	40	4	7	2	0	87	9	1193

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	33	15	11	4	5	69	15	108
2017	Non-supervisor	36	30	10	11	7	6	71	19	1130
2014	Supervisor	28	44	9	10	6	3	74	16	91
2014	Non-supervisor	37	30	11	10	6	7	71	17	896
2011	Supervisor	37	37	9	10	6	1	75	16	70
2011	Non-supervisor	36	29	9	10	7	8	71	19	1188

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	33	14	13	7	0	1	66	20	108
2017	Non-supervisor	37	36	11	11	5	0	0	73	16	1129
2014	Supervisor	25	42	16	14	3	0	0	67	16	91
2014	Non-supervisor	36	34	10	11	6	1	1	72	18	901

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	69	20	5	2	1	1	2	92	3	108
2017	Non-supervisor	81	15	2	1	0	0	0	96	2	1126
2014	Supervisor	73	17	3	2	3	0	3	92	5	91
2014	Non-supervisor	79	14	2	2	1	0	1	95	3	899
2011	Supervisor	73	21	3	0	1	0	1	96	1	70
2011	Non-supervisor	86	10	1	1	1	0	0	97	2	1191

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	11	7	3	3	6	87	6	107
2017	Non-supervisor	68	12	4	2	2	12	91	4	1129
2014	Supervisor	78	13	3	0	2	5	95	2	91
2014	Non-supervisor	70	9	3	2	1	15	93	3	898
2011	Supervisor	80	14	3	0	0	3	97	0	70
2011	Non-supervisor	76	8	2	1	1	11	95	2	1192

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	12	4	3	3	0	8	90	6	109
2017	Non-supervisor	73	10	6	2	3	0	6	88	5	1133
2014	Supervisor	75	10	5	3	2	0	5	89	5	91
2014	Non-supervisor	75	11	4	3	2	0	5	91	5	915
2011	Supervisor	67	16	7	4	1	0	4	87	6	70
2011	Non-supervisor	79	9	3	2	2	1	4	93	4	1187

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	79	7	4	2	2	0	7	92	4	109
2017	Non-supervisor	82	10	3	1	2	0	3	95	3	1130
2014	Supervisor	81	9	0	2	3	1	5	95	5	90
2014	Non-supervisor	81	10	3	2	1	0	3	94	3	915
2011	Supervisor	81	7	3	1	3	0	4	93	4	70
2011	Non-supervisor	85	7	2	1	1	0	3	95	2	1190

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	14	5	4	2	0	10	88	7	109
2017	Non-supervisor	64	13	6	2	2	3	9	88	5	1130
2014	Supervisor	66	17	4	2	2	1	9	92	4	90
2014	Non-supervisor	68	12	6	2	2	1	8	89	4	912

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	12	8	5	5	2	6	82	10	109
2017	Non-supervisor	73	10	5	3	3	3	3	88	6	1131
2014	Supervisor	68	17	6	3	3	0	4	88	6	90
2014	Non-supervisor	71	12	4	4	2	3	3	89	6	911
2011	Supervisor	71	17	6	4	0	0	1	90	4	70
2011	Non-supervisor	81	9	2	3	2	1	2	93	5	1188

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	31	69	108
2017	Non-supervisor	19	81	1130
2014	Supervisor	25	75	91
2014	Non-supervisor	22	78	913

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	34
2017	Non-supervisor	30	212
2014	Supervisor	44	22
2014	Non-supervisor	36	201

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	34
2017	Non-supervisor	59	212
2014	Supervisor	56	22
2014	Non-supervisor	62	201

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	34
2014	Supervisor	25	22

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	34
2017	Non-supervisor	212
2014	Supervisor	22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	34
2017	Non-supervisor	39	212
2014	Supervisor	32	22
2014	Non-supervisor	40	201

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	3	212
2014	Supervisor	0	22
2014	Non-supervisor	5	201

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	34
2017	Non-supervisor	44	213
2014	Supervisor	40	22
2014	Non-supervisor	41	201

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	34
2017	Non-supervisor	32	213
2014	Supervisor	41	22
2014	Non-supervisor	35	201

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	34
2017	Non-supervisor	24	213
2014	Supervisor	27	22
2014	Non-supervisor	26	201

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	34
2017	Non-supervisor	35	213
2014	Supervisor	30	22
2014	Non-supervisor	26	201

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	34
2017	Non-supervisor	18	213
2014	Non-supervisor	17	201

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	79	34
2017	Non-supervisor	64	213
2014	Supervisor	71	22
2014	Non-supervisor	63	201

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	34
2017	Non-supervisor	28	213
2014	Non-supervisor	19	201

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	34
2017	Non-supervisor	4	213

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	34
2017	Non-supervisor	14	213
2014	Supervisor	24	22
2014	Non-supervisor	13	201

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	34
2017	Non-supervisor	24	213
2014	Non-supervisor	18	201

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	34
2017	Non-supervisor	41	213
2014	Supervisor	52	22
2014	Non-supervisor	39	201

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	34
2017	Non-supervisor	30	213
2014	Supervisor	30	22
2014	Non-supervisor	39	201

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	213
2014	Non-supervisor	17	201

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	67	34
2017	Non-supervisor	60	213
2014	Supervisor	65	22
2014	Non-supervisor	64	201

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	34
2017	Non-supervisor	12	213
2014	Supervisor	29	22
2014	Non-supervisor	19	201

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	213
2014	Non-supervisor	6	201

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	34
2017	Non-supervisor	23	213
2014	Non-supervisor	23	201

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	213
2014	Non-supervisor	6	201

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	213
2014	Non-supervisor	11	201

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	34
2017	Non-supervisor	10	213
2014	Non-supervisor	15	201

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	34
2017	Non-supervisor	9	213
2014	Non-supervisor	12	201

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	34
2017	Non-supervisor	22	213
2014	Supervisor	25	22
2014	Non-supervisor	22	201

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	189
2014	Non-supervisor	14	174

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	25	30
2017	Non-supervisor	19	189
2014	Non-supervisor	21	174

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	189
2014	Non-supervisor	13	174

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	30
2017	Non-supervisor	6	189
2014	Non-supervisor	4	174

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	189
2014	Non-supervisor	16	174

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	189
2014	Non-supervisor	8	174

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	30

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	30
2017	Non-supervisor	13	189
2014	Non-supervisor	14	174

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	189
2014	Supervisor	0	21
2014	Non-supervisor	10	174

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	30
2017	Non-supervisor	19	189
2014	Non-supervisor	26	174

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	189
2014	Non-supervisor	5	174

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	30
2017	Non-supervisor	34	189
2014	Supervisor	44	21
2014	Non-supervisor	36	174

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	30
2014	Supervisor	0	21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	64	30
2017	Non-supervisor	54	189
2014	Supervisor	57	21
2014	Non-supervisor	54	174

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	30

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	189
2014	Non-supervisor	21	174

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	100	0	34
2017	Non-supervisor	97	3	212

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	18	14	17	18	18	5	36	45	108
2017	Non-supervisor	13	14	17	5	7	36	9	49	22	1130
2014	Supervisor	8	21	21	15	10	19	6	38	33	90
2014	Non-supervisor	13	15	19	7	6	32	8	46	23	909

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	28	11	17	14	10	2	52	35	108
2017	Non-supervisor	26	28	16	6	6	15	3	66	15	1129
2014	Supervisor	19	38	23	5	6	5	3	62	12	91
2014	Non-supervisor	26	28	18	6	4	16	2	66	12	914
2011	Supervisor	30	30	22	10	1	6	0	65	12	69
2011	Non-supervisor	36	30	15	5	3	11	1	75	9	1185

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	11	89	108
2017	Non-supervisor	7	93	1127
2014	Supervisor	7	93	91
2014	Non-supervisor	9	91	913

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	18	83
2014	Non-supervisor	35	77

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	84	12
2017	Non-supervisor	80	83
2014	Non-supervisor	76	77

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	83

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	12
2017	Non-supervisor	83
2014	Non-supervisor	77

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	83

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	83
2014	Non-supervisor	24	77

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	83
2014	Non-supervisor	12	77

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	83
2014	Non-supervisor	19	77

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	26	83
2014	Non-supervisor	25	77

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	83
2014	Non-supervisor	10	77

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	83
2014	Non-supervisor	10	77

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	21	83
2014	Non-supervisor	19	77

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	21	83
2014	Non-supervisor	22	77

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	6	77

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	83
2014	Non-supervisor	14	77

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	27	83
2014	Non-supervisor	23	77

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	83

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	12
2017	Non-supervisor	20	83
2014	Non-supervisor	34	77

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	12
2017	Non-supervisor	33	83
2014	Non-supervisor	34	77

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	83
2014	Non-supervisor	9	77

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	18	83
2014	Non-supervisor	17	77

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	83
2014	Non-supervisor	7	77

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	12
2017	Non-supervisor	6	83
2014	Non-supervisor	14	77

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	12
2017	Non-supervisor	6	83
2014	Non-supervisor	14	77

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	52	12
2017	Non-supervisor	44	83
2014	Non-supervisor	47	77

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	11	70

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10
2017	Non-supervisor	13	73
2014	Non-supervisor	14	70

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Supervisor	10
2017	Non-supervisor	73
2014	Non-supervisor	70

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	10	70

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10
2014	Non-supervisor	8	70

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10
2014	Non-supervisor	0	70

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	73
2014	Non-supervisor	30	70

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	73
2014	Non-supervisor	6	70

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	30	73
2014	Non-supervisor	26	70

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	73
2014	Non-supervisor	8	70

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	10
2017	Non-supervisor	52	73
2014	Non-supervisor	38	70

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	68	10
2017	Non-supervisor	65	73
2014	Non-supervisor	62	70

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	73
2014	Non-supervisor	19	70

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	100	0	12
2017	Non-supervisor	94	6	82

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	28	21	8	8	25	3	49	22	108
2017	Non-supervisor	14	14	17	3	4	39	8	54	13	1124
2014	Supervisor	12	22	30	4	5	23	4	47	12	90
2014	Non-supervisor	14	15	18	3	3	40	7	54	11	906

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	36	16	7	9	14	2	62	19	108
2017	Non-supervisor	29	29	14	3	4	19	2	73	9	1125
2014	Supervisor	31	34	17	3	3	11	1	74	7	91
2014	Non-supervisor	28	28	15	4	2	21	2	73	8	910
2011	Supervisor	38	33	7	9	1	12	0	80	11	69
2011	Non-supervisor	40	28	13	2	2	13	1	80	5	1192

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	14	86	108
2017	Non-supervisor	21	79	1132
2014	Supervisor	9	91	91
2014	Non-supervisor	17	83	906

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	64	36	14
2017	Non-supervisor	75	25	236
2014	Non-supervisor	82	18	156

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-supervisor	44	33	3	11	8	2	0	78	19	175
2014	Non-supervisor	42	33	4	11	7	1	1	77	19	126

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	51	7	11	2	2	2	79	13	109
2017	Non-supervisor	19	47	13	14	4	2	1	68	19	1133
2014	Supervisor	37	47	6	6	5	0	0	83	11	91
2014	Non-supervisor	20	43	14	13	6	2	1	66	20	914
2011	Supervisor	26	59	9	7	0	0	0	84	7	70
2011	Non-supervisor	17	46	14	15	6	2	1	65	21	1192

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	2	25	20	16	12	19	6	36	37	109
2017	Non-supervisor	10	23	21	11	9	22	4	45	27	1131
2014	Supervisor	13	28	21	16	11	11	0	46	30	91
2014	Non-supervisor	11	23	19	14	11	18	3	43	32	916
2011	Supervisor	7	40	29	7	7	10	0	52	16	70
2011	Non-supervisor	11	27	20	10	6	23	4	51	22	1192

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	34	17	10	7	7	1	64	18	109
2017	Non-supervisor	30	30	14	5	3	17	1	73	10	1131
2014	Supervisor	29	46	15	5	3	3	0	77	8	90
2014	Non-supervisor	28	32	16	6	2	16	1	72	9	915
2011	Supervisor	30	51	9	4	0	6	0	86	5	70
2011	Non-supervisor	29	28	15	5	2	20	1	72	9	1189

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	33	17	7	6	12	2	64	16	109
2017	Non-supervisor	24	29	16	7	6	17	1	64	16	1132
2014	Supervisor	28	48	12	6	4	1	1	77	11	91
2014	Non-supervisor	22	28	17	9	4	19	1	63	16	913
2011	Supervisor	29	44	11	7	0	9	0	80	8	70
2011	Non-supervisor	25	28	15	7	3	21	1	68	13	1191

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	32	17	8	13	0	1	62	21	109
2017	Non-supervisor	42	26	13	8	8	1	1	70	17	1131

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	33	23	10	7	0	1	60	17	108
2017	Non-supervisor	39	28	16	7	6	3	1	69	14	1129

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	26	23	19	18	3	1	38	39	109
2017	Non-supervisor	15	29	22	13	13	7	1	47	28	1131

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	24	21	22	22	2	1	32	46	109
2017	Non-supervisor	15	30	19	16	14	4	2	48	32	1132

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	31	18	13	10	0	2	58	24	109
2017	Non-supervisor	31	23	22	12	12	1	1	54	24	1130

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	28	24	17	7	0	2	52	24	108
2017	Non-supervisor	51	25	14	4	2	0	3	80	6	1130

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	32	23	9	6	0	1	62	14	108
2017	Non-supervisor	54	23	10	3	2	1	6	83	6	1127

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	37	13	15	7	2	3	63	23	109
2017	Non-supervisor	63	17	8	3	1	3	6	87	5	1128

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	21	9	3	3	1	13	82	7	109
2017	Non-supervisor	63	13	6	2	1	0	15	90	3	1124

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	24	23	12	13	0	3	51	26	109
2017	Non-supervisor	31	30	18	11	9	0	1	61	20	1128

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	34	23	16	10	0	2	50	27	109
2017	Non-supervisor	32	25	19	11	8	1	3	60	20	1128

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	30	27	11	8	1	1	52	20	109
2017	Non-supervisor	44	25	15	6	5	1	4	72	12	1128

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	30	22	11	10	0	1	57	22	109
2017	Non-supervisor	45	27	14	8	5	0	2	73	13	1130

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	30	17	7	2	0	6	72	10	109
2017	Non-supervisor	53	27	10	4	3	1	3	83	7	1128

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	30	7	2	0	0	5	90	2	109
2017	Non-supervisor	48	21	14	7	4	0	5	73	12	1129

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	17	12	6	4	0	2	77	10	108
2017	Non-supervisor	71	13	6	3	3	1	4	87	7	1128

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	33	13	3	2	0	4	81	5	109
2017	Non-supervisor	73	17	4	2	1	0	3	93	3	1130

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	27	16	5	8	0	0	72	13	107
2017	Non-supervisor	58	19	11	5	5	0	2	78	11	1128

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	40	9	6	3	0	6	80	10	109
2017	Non-supervisor	47	3	1	0	0	0	49	97	1	1121

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	20	9	2	3	0	3	86	5	109
2017	Non-supervisor	50	19	11	6	3	1	10	78	10	1129

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	14	20	19	22	1	2	37	42	109
2017	Non-supervisor	27	20	17	14	20	0	1	48	34	1130

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	27	8	3	0	0	3	89	3	109
2017	Non-supervisor	49	28	11	5	4	0	3	80	9	1130

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	29	42	14	8	0	0	36	22	108
2017	Non-supervisor	18	35	30	10	6	0	0	53	16	1130

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	24	42	22	5	0	0	28	30	108
2017	Non-supervisor	10	14	34	25	16	0	0	41	25	1129

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	29	12	10	4	9	1	39	61	106
2017	Non-supervisor	45	21	9	4	3	16	2	55	45	1129

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	57
2017	Non-supervisor	26	407

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	57
2017	Non-supervisor	36	407

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	57
2017	Non-supervisor	14	407

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	42	57
2017	Non-supervisor	39	407

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	57
2017	Non-supervisor	2	407

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	57
2017	Non-supervisor	29	407

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	11	58	20	4	4	4	52
2017	Non-supervisor	14	67	9	4	1	4	387

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	24	17	19	18	0	7	42	39	58
2017	Non-supervisor	15	31	14	14	11	3	12	54	29	415

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	19	12	8	22	6	21	42	42	58
2017	Non-supervisor	12	23	15	15	11	5	19	46	34	415

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.