2017 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 38 13 11 8 0 0 68 19 536
2017 Language of service - French only 50 27 20 0 4 0 0 77 4 30
2017 Language of service - Both English and French 32 40 17 8 3 0 0 72 11 239
2014 Language of service - English only 32 40 16 5 7 0 0 72 12 419
2014 Language of service - French only 21 55 20 3 0 0 0 77 3 31
2014 Language of service - Both English and French 27 45 15 7 6 0 0 72 14 223
2011 Language of service - English only 33 40 14 8 5 0 0 73 13 505
2011 Language of service - French only 54 35 8 3 0 0 0 89 3 37
2011 Language of service - Both English and French 31 44 16 5 5 0 0 75 9 262

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 33 18 16 15 0 0 50 32 536
2017 Language of service - French only 29 44 20 4 4 0 0 72 7 30
2017 Language of service - Both English and French 19 32 23 15 11 0 0 51 26 239

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 31 11 5 3 0 0 81 8 535
2017 Language of service - French only 47 40 10 4 0 0 0 87 4 30
2017 Language of service - Both English and French 50 31 13 4 2 0 0 81 5 238
2014 Language of service - English only 63 25 7 2 3 0 0 88 5 420
2014 Language of service - French only 55 37 8 0 0 0 0 92 0 31
2014 Language of service - Both English and French 59 28 10 3 1 0 0 86 4 224
2011 Language of service - English only 55 30 11 3 2 0 0 85 5 504
2011 Language of service - French only 73 27 0 0 0 0 0 100 0 37
2011 Language of service - Both English and French 54 32 8 3 2 0 0 86 6 262

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 37 16 7 7 0 0 71 13 533
2017 Language of service - French only 53 33 6 4 4 0 0 87 7 30
2017 Language of service - Both English and French 42 33 14 7 4 0 0 75 10 239
2014 Language of service - English only 41 36 14 5 4 0 0 77 9 417
2014 Language of service - French only 27 50 22 0 0 0 0 78 0 31
2014 Language of service - Both English and French 36 39 13 8 3 1 0 76 10 224
2011 Language of service - English only 39 35 14 7 5 1 0 74 12 505
2011 Language of service - French only 62 32 3 3 0 0 0 95 3 37
2011 Language of service - Both English and French 39 44 10 6 2 0 0 82 8 262

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 28 20 12 13 0 1 55 25 535
2017 Language of service - French only 41 45 10 4 0 0 0 86 4 30
2017 Language of service - Both English and French 29 34 18 7 9 1 1 65 17 240
2014 Language of service - English only 32 28 17 13 9 1 1 61 22 427
2014 Language of service - French only 26 36 29 3 6 0 0 62 9 32
2014 Language of service - Both English and French 30 33 20 13 3 0 0 64 16 226
2011 Language of service - English only 31 30 18 12 8 1 0 62 20 505
2011 Language of service - French only 24 51 16 3 0 5 0 80 3 37
2011 Language of service - Both English and French 29 37 15 11 5 1 1 67 17 261

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 34 16 13 10 0 1 60 23 534
2017 Language of service - French only 37 45 14 4 0 0 0 82 4 30
2017 Language of service - Both English and French 32 35 14 11 7 1 0 68 18 240
2014 Language of service - English only 33 28 19 12 7 0 0 62 19 426
2014 Language of service - French only 21 37 33 3 3 3 0 60 6 32
2014 Language of service - Both English and French 28 38 20 10 2 1 0 67 13 226
2011 Language of service - English only 31 33 15 13 7 1 0 65 20 504
2011 Language of service - French only 32 41 27 0 0 0 0 73 0 37
2011 Language of service - Both English and French 30 37 16 11 4 1 0 68 15 261

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 15 19 17 20 7 2 38 40 534
2017 Language of service - French only 33 21 30 7 0 10 0 59 7 30
2017 Language of service - Both English and French 23 18 19 15 18 7 1 44 35 240
2014 Language of service - English only 22 18 22 14 16 7 1 43 33 427
2014 Language of service - French only 24 38 21 9 3 3 3 66 13 32
2014 Language of service - Both English and French 17 21 21 15 13 9 4 44 32 226
2011 Language of service - English only 20 18 18 14 17 10 2 43 36 504
2011 Language of service - French only 41 32 5 11 0 11 0 82 12 37
2011 Language of service - Both English and French 22 22 18 10 13 12 3 51 27 261
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 27 12 10 6 4 2 71 16 535
2017 Language of service - French only 53 40 3 4 0 0 0 93 4 30
2017 Language of service - Both English and French 36 35 17 4 6 1 1 73 10 240
2014 Language of service - English only 42 27 15 8 6 1 0 70 14 423
2014 Language of service - French only 15 54 24 8 0 0 0 69 8 32
2014 Language of service - Both English and French 39 31 16 9 3 2 1 72 12 224
2011 Language of service - English only 39 27 12 9 7 5 2 70 16 504
2011 Language of service - French only 62 30 8 0 0 0 0 92 0 37
2011 Language of service - Both English and French 33 39 14 6 5 3 0 75 11 263

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 35 10 12 6 0 1 71 18 536
2017 Language of service - French only 51 42 7 0 0 0 0 93 0 29
2017 Language of service - Both English and French 34 37 11 12 4 1 1 72 16 240
2014 Language of service - English only 40 35 10 10 4 0 1 76 15 424
2014 Language of service - French only 29 54 9 8 0 0 0 83 8 32
2014 Language of service - Both English and French 38 40 11 7 4 1 0 78 12 225
2011 Language of service - English only 38 32 11 11 6 1 0 71 17 504
2011 Language of service - French only 62 27 11 0 0 0 0 89 0 37
2011 Language of service - Both English and French 36 37 10 10 6 1 0 74 16 263

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 32 15 10 7 1 0 68 17 535
2017 Language of service - French only 40 42 10 7 0 0 0 82 7 30
2017 Language of service - Both English and French 37 32 14 9 7 0 0 70 17 240
2014 Language of service - English only 44 31 10 8 7 0 0 75 15 424
2014 Language of service - French only 24 39 18 17 3 0 0 63 20 32
2014 Language of service - Both English and French 45 29 15 8 3 0 0 74 11 225

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 26 15 10 11 11 1 59 23 531
2017 Language of service - French only 23 51 10 10 0 0 6 78 11 30
2017 Language of service - Both English and French 26 34 12 11 6 10 1 68 19 239
2014 Language of service - English only 31 27 14 10 7 9 1 65 19 420
2014 Language of service - French only 6 47 18 3 3 22 0 69 8 30
2014 Language of service - Both English and French 26 31 20 8 5 9 0 63 14 217
2011 Language of service - English only 24 24 14 11 11 15 2 58 26 503
2011 Language of service - French only 30 32 16 5 0 16 0 74 6 37
2011 Language of service - Both English and French 23 28 18 10 9 11 1 57 22 261

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 30 15 14 13 3 1 56 29 531
2017 Language of service - French only 29 40 17 11 0 0 3 72 11 30
2017 Language of service - Both English and French 25 33 18 13 8 2 0 59 22 238
2014 Language of service - English only 29 31 17 12 9 2 1 61 22 417
2014 Language of service - French only 9 34 37 13 3 0 3 45 17 31
2014 Language of service - Both English and French 26 31 19 14 5 4 1 60 20 221
2011 Language of service - English only 27 30 16 12 11 3 0 59 24 503
2011 Language of service - French only 32 41 24 0 0 3 0 75 0 37
2011 Language of service - Both English and French 27 29 20 12 9 3 0 58 22 260

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 29 17 16 12 8 1 50 32 531
2017 Language of service - French only 16 39 28 14 0 3 0 57 15 30
2017 Language of service - Both English and French 16 31 19 14 9 11 0 53 26 240
2014 Language of service - English only 17 33 17 13 10 8 0 56 26 423
2014 Language of service - French only 3 25 37 23 0 12 0 32 26 31
2014 Language of service - Both English and French 12 38 22 15 5 8 0 54 23 223
2011 Language of service - English only 19 24 18 17 11 10 0 48 31 504
2011 Language of service - French only 22 41 24 3 0 11 0 70 3 37
2011 Language of service - Both English and French 19 28 21 15 8 8 1 52 25 261

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 24 15 13 17 9 0 50 33 533
2017 Language of service - French only 26 36 31 3 0 3 0 65 3 30
2017 Language of service - Both English and French 20 26 15 15 14 10 0 50 33 240
2014 Language of service - English only 23 30 16 13 13 5 0 56 27 423
2014 Language of service - French only 3 28 19 29 3 19 0 38 39 31
2014 Language of service - Both English and French 20 30 17 16 11 6 0 54 28 223
2011 Language of service - English only 25 28 10 12 13 12 0 60 28 504
2011 Language of service - French only 30 22 19 3 0 27 0 70 4 37
2011 Language of service - Both English and French 20 28 16 16 10 11 0 54 29 261

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 29 15 16 18 5 0 48 36 533
2017 Language of service - French only 17 52 13 18 0 0 0 69 18 30
2017 Language of service - Both English and French 16 29 19 15 15 6 0 48 32 240
2014 Language of service - English only 19 31 15 17 12 6 0 53 31 422
2014 Language of service - French only 6 28 30 21 3 12 0 39 27 31
2014 Language of service - Both English and French 14 32 17 22 10 5 0 48 34 223
2011 Language of service - English only 16 29 15 22 13 5 0 48 36 502
2011 Language of service - French only 24 49 14 5 3 5 0 77 9 37
2011 Language of service - Both English and French 20 31 15 16 12 6 0 53 30 261
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 35 16 17 18 0 0 48 35 535
2017 Language of service - French only 36 26 27 10 0 0 0 63 10 30
2017 Language of service - Both English and French 20 33 15 20 11 0 0 53 32 239
2014 Language of service - English only 23 33 13 16 15 0 0 56 31 419
2014 Language of service - French only 20 24 18 31 6 0 0 44 37 31
2014 Language of service - Both English and French 19 40 18 11 11 0 0 59 22 223
2011 Language of service - English only 20 33 17 16 12 0 0 54 29 505
2011 Language of service - French only 43 43 11 3 0 0 0 86 3 37
2011 Language of service - Both English and French 18 35 23 13 10 0 1 54 23 261

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 36 9 9 4 0 0 77 13 536
2017 Language of service - French only 39 54 4 0 4 0 0 93 4 30
2017 Language of service - Both English and French 39 46 6 6 3 0 0 85 9 239

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 18 17 16 17 23 2 35 43 533
2017 Language of service - French only 19 20 11 10 3 27 10 61 21 30
2017 Language of service - Both English and French 9 30 14 15 11 19 3 50 33 239
2014 Language of service - English only 10 13 20 18 15 23 1 30 44 425
2014 Language of service - French only 12 12 25 14 8 21 9 33 31 32
2014 Language of service - Both English and French 15 22 23 18 7 14 1 45 29 225

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 31 10 12 8 0 0 70 20 535
2017 Language of service - French only 47 25 14 10 4 0 0 72 14 30
2017 Language of service - Both English and French 34 38 12 9 7 0 0 73 15 240
2014 Language of service - English only 46 31 10 7 6 0 0 77 13 423
2014 Language of service - French only 24 48 6 12 11 0 0 72 23 32
2014 Language of service - Both English and French 42 37 9 9 3 0 0 79 12 224
2011 Language of service - English only 38 34 9 11 8 0 0 73 18 505
2011 Language of service - French only 46 43 8 3 0 0 0 89 3 37
2011 Language of service - Both English and French 31 41 12 9 6 1 0 73 15 263

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 32 12 15 22 2 5 48 39 47
2017 Language of service - Both English and French 15 44 7 31 0 0 3 61 32 28
2014 Language of service - English only 6 30 23 23 14 2 2 37 38 43
2014 Language of service - Both English and French 24 11 40 15 6 4 0 36 22 24

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 29 15 17 13 4 2 53 31 534
2017 Language of service - French only 40 39 9 7 0 0 4 83 8 30
2017 Language of service - Both English and French 21 39 18 11 7 3 1 63 19 240
2014 Language of service - English only 23 30 15 17 10 4 1 55 28 424
2014 Language of service - French only 18 43 31 8 0 0 0 61 8 32
2014 Language of service - Both English and French 26 29 18 16 6 3 2 58 23 225
2011 Language of service - English only 23 33 15 14 7 6 1 61 23 504
2011 Language of service - French only 35 43 16 5 0 0 0 78 5 37
2011 Language of service - Both English and French 24 35 17 14 5 4 1 62 20 263

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 18 13 12 14 24 3 46 36 534
2017 Language of service - French only 23 31 13 0 3 20 10 76 4 30
2017 Language of service - Both English and French 18 22 19 12 11 15 3 48 29 240
2014 Language of service - English only 19 19 18 11 13 18 2 48 30 426
2014 Language of service - French only 18 39 20 9 0 9 6 67 10 32
2014 Language of service - Both English and French 27 24 18 10 10 9 3 57 23 225
2011 Language of service - English only 21 20 13 11 12 22 1 52 31 501
2011 Language of service - French only 41 41 8 3 0 8 0 88 3 37
2011 Language of service - Both English and French 27 20 17 10 9 14 2 57 23 263

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 42 7 11 5 0 0 78 15 534
2017 Language of service - French only 47 44 10 0 0 0 0 90 0 30
2017 Language of service - Both English and French 40 40 12 7 2 0 0 79 9 239
2014 Language of service - English only 33 43 7 11 5 0 0 77 16 420
2014 Language of service - French only 20 45 21 6 8 0 0 65 14 31
2014 Language of service - Both English and French 33 49 9 7 3 0 0 81 10 223
2011 Language of service - English only 44 40 6 7 3 0 0 83 11 504
2011 Language of service - French only 62 27 8 3 0 0 0 89 3 37
2011 Language of service - Both English and French 43 38 10 8 2 0 0 81 10 262

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 35 18 8 6 0 0 68 14 536
2017 Language of service - French only 57 20 20 0 4 0 0 77 4 30
2017 Language of service - Both English and French 31 36 20 7 5 0 0 67 12 239
2014 Language of service - English only 35 32 18 10 4 0 0 68 14 420
2014 Language of service - French only 15 60 22 3 0 0 0 75 3 31
2014 Language of service - Both English and French 29 33 21 9 7 0 0 62 16 223
2011 Language of service - English only 38 31 17 9 5 0 0 69 14 504
2011 Language of service - French only 49 43 5 0 0 0 3 94 0 37
2011 Language of service - Both English and French 34 32 18 10 6 0 0 67 16 262

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 34 12 6 5 0 0 77 11 536
2017 Language of service - French only 60 23 3 7 7 0 0 83 14 30
2017 Language of service - Both English and French 45 29 10 10 5 0 0 75 15 239
2014 Language of service - English only 44 32 11 5 6 0 1 77 11 419
2014 Language of service - French only 36 41 11 11 0 0 0 78 11 31
2014 Language of service - Both English and French 39 35 12 8 6 1 0 74 14 222
2011 Language of service - English only 46 31 10 7 5 0 0 77 13 505
2011 Language of service - French only 51 35 8 3 0 0 3 89 3 37
2011 Language of service - Both English and French 38 32 13 9 7 0 0 70 16 263

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 16 21 16 23 11 4 30 46 536
2017 Language of service - French only 23 13 37 7 7 4 10 42 16 30
2017 Language of service - Both English and French 12 26 20 16 15 8 4 43 35 239
2014 Language of service - English only 8 16 27 15 19 11 3 28 40 424
2014 Language of service - French only 6 31 31 11 9 6 6 42 22 32
2014 Language of service - Both English and French 14 20 24 17 11 10 5 40 32 224
2011 Language of service - English only 10 16 24 16 19 13 3 30 42 505
2011 Language of service - French only 24 30 24 11 0 5 5 61 12 37
2011 Language of service - Both English and French 17 21 22 14 13 9 3 43 32 263

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 15 17 16 30 8 5 28 52 536
2017 Language of service - French only 10 10 23 17 13 7 21 27 42 30
2017 Language of service - Both English and French 9 23 16 17 24 6 5 36 46 240
2014 Language of service - English only 10 16 22 18 23 6 5 30 46 428
2014 Language of service - French only 3 6 29 28 22 0 12 10 57 32
2014 Language of service - Both English and French 11 22 18 22 18 5 5 36 44 226
2011 Language of service - English only 11 19 18 17 22 9 4 34 45 503
2011 Language of service - French only 11 17 39 6 8 3 17 34 17 36
2011 Language of service - Both English and French 13 26 15 13 21 6 6 45 39 263

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 28 16 20 22 0 1 41 43 535
2017 Language of service - French only 20 23 17 27 13 0 0 43 40 30
2017 Language of service - Both English and French 12 25 20 18 21 1 4 38 41 237
2014 Language of service - English only 12 33 17 19 17 1 2 45 37 420
2014 Language of service - French only 9 15 24 27 24 0 0 24 51 31
2014 Language of service - Both English and French 8 31 22 21 17 1 1 40 38 223
2011 Language of service - English only 13 26 20 22 16 2 1 40 39 504
2011 Language of service - French only 11 16 35 24 8 0 5 29 34 37
2011 Language of service - Both English and French 9 26 26 18 18 2 1 36 37 262

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 26 17 20 21 1 2 40 42 532
2017 Language of service - French only 17 20 33 23 7 0 0 37 30 30
2017 Language of service - Both English and French 19 21 15 20 21 0 3 42 42 239
2014 Language of service - English only 17 26 22 18 16 1 1 44 34 420
2014 Language of service - French only 3 12 49 20 16 0 0 15 36 31
2014 Language of service - Both English and French 16 25 25 15 16 1 2 42 32 223

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 40 19 12 10 0 1 59 22 531
2017 Language of service - French only 43 26 20 8 4 0 0 69 11 29
2017 Language of service - Both English and French 21 39 20 11 8 0 1 61 18 238
2014 Language of service - English only 25 34 15 14 9 1 1 61 24 417
2014 Language of service - French only 12 38 35 3 11 0 0 50 14 31
2014 Language of service - Both English and French 22 40 21 12 2 3 0 64 15 224
2011 Language of service - English only 34 38 14 6 5 2 1 74 12 505
2011 Language of service - French only 49 46 5 0 0 0 0 95 0 37
2011 Language of service - Both English and French 33 42 12 9 2 0 2 77 11 263

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 22 21 18 22 6 2 33 44 536
2017 Language of service - French only 6 13 38 21 7 14 0 23 33 30
2017 Language of service - Both English and French 8 27 20 19 19 5 2 37 41 240

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 29 16 14 13 0 1 56 28 534
2017 Language of service - French only 48 28 12 7 0 0 4 80 8 30
2017 Language of service - Both English and French 26 36 16 11 10 0 1 63 21 239
2014 Language of service - English only 30 30 14 15 11 0 0 60 26 418
2014 Language of service - French only 17 33 29 9 11 0 0 50 20 31
2014 Language of service - Both English and French 27 40 14 9 7 1 1 68 17 223
2011 Language of service - English only 28 32 17 12 9 1 1 61 22 503
2011 Language of service - French only 43 38 11 3 0 0 5 86 3 37
2011 Language of service - Both English and French 25 33 18 13 6 2 3 61 20 262

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 16 16 11 16 4 23 41 37 536
2017 Language of service - French only 48 3 3 3 6 7 30 81 15 30
2017 Language of service - Both English and French 26 18 18 7 11 2 19 55 23 239
2014 Language of service - English only 21 14 15 8 19 3 20 45 35 418
2014 Language of service - French only 23 17 18 24 5 0 12 46 33 31
2014 Language of service - Both English and French 26 17 12 4 10 3 29 63 20 223
2011 Language of service - English only 18 13 15 10 17 4 23 42 38 502
2011 Language of service - French only 27 24 8 8 8 0 24 68 21 37
2011 Language of service - Both English and French 31 11 10 7 12 5 24 59 26 261

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 28 8 1 1 2 10 89 2 533
2017 Language of service - French only 79 18 0 0 0 0 3 100 0 30
2017 Language of service - Both English and French 59 23 6 4 0 0 7 89 4 239
2014 Language of service - English only 49 30 9 1 1 0 9 87 3 417
2014 Language of service - French only 65 21 11 0 0 0 3 89 0 31
2014 Language of service - Both English and French 57 26 7 1 1 0 7 90 2 224
2011 Language of service - English only 50 27 10 3 2 0 8 84 5 502
2011 Language of service - French only 57 32 11 0 0 0 0 89 0 37
2011 Language of service - Both English and French 52 29 6 2 2 0 8 88 5 262

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 20 8 6 13 3 13 67 23 535
2017 Language of service - French only 47 23 3 7 3 0 16 84 12 30
2017 Language of service - Both English and French 35 20 10 4 13 2 15 67 21 239
2014 Language of service - English only 43 22 11 5 7 3 10 74 13 425
2014 Language of service - French only 20 34 18 0 3 6 20 72 4 32
2014 Language of service - Both English and French 41 21 7 6 9 4 13 74 18 223
2011 Language of service - English only 34 24 12 8 11 3 7 65 21 503
2011 Language of service - French only 35 27 14 5 0 8 11 77 7 37
2011 Language of service - Both English and French 31 28 10 8 9 2 11 68 20 261

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 21 41 38 531
2017 Language of service - French only 10 66 25 30
2017 Language of service - Both English and French 21 51 28 240
2014 Language of service - English only 22 45 34 421
2014 Language of service - French only 50 35 15 31
2014 Language of service - Both English and French 29 47 25 225
2011 Language of service - English only 25 44 31 504
2011 Language of service - French only 27 65 8 37
2011 Language of service - Both English and French 28 41 31 262

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 27 6 34 21 0 12 109
2017 Language of service - Both English and French 20 6 33 14 15 12 49
2014 Language of service - English only 22 9 26 32 9999 12 88
2014 Language of service - French only 55 6 12 16 9999 10 15
2014 Language of service - Both English and French 20 10 12 26 9999 32 56
2011 Language of service - English only 22 11 24 25 9999 18 125
2011 Language of service - French only 60 0 10 0 9999 30 10
2011 Language of service - Both English and French 15 7 15 24 9999 39 74
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 35 10 4 4 0 0 82 8 535
2017 Language of service - French only 59 26 4 7 4 0 0 85 11 30
2017 Language of service - Both English and French 44 32 14 6 3 0 0 77 9 239
2014 Language of service - English only 45 37 9 5 4 0 0 82 9 419
2014 Language of service - French only 30 61 6 3 0 0 0 91 3 31
2014 Language of service - Both English and French 41 45 7 4 2 1 0 87 6 224
2011 Language of service - English only 45 39 9 3 3 0 0 84 6 505
2011 Language of service - French only 54 38 5 3 0 0 0 92 3 37
2011 Language of service - Both English and French 44 38 9 5 2 1 0 83 8 260

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 40 15 13 6 1 1 66 19 532
2017 Language of service - French only 29 43 25 4 0 0 0 72 4 30
2017 Language of service - Both English and French 24 38 22 10 5 1 0 63 15 239
2014 Language of service - English only 29 38 16 8 9 1 0 68 16 428
2014 Language of service - French only 18 46 27 9 0 0 0 64 9 32
2014 Language of service - Both English and French 30 42 12 11 4 2 0 73 15 226
2011 Language of service - English only 30 36 15 11 7 2 0 67 18 504
2011 Language of service - French only 32 49 19 0 0 0 0 81 0 37
2011 Language of service - Both English and French 31 37 17 8 6 1 0 69 14 263

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 12 27 27 21 2 5 51 20 534
2017 Language of service - French only 3 6 18 31 39 0 4 72 10 30
2017 Language of service - Both English and French 3 11 31 25 24 2 5 52 15 237
2014 Language of service - English only 7 12 30 25 19 2 5 48 20 417
2014 Language of service - French only 8 9 38 35 6 0 3 43 18 31
2014 Language of service - Both English and French 6 14 29 28 20 1 2 49 21 223
2011 Language of service - English only 5 13 29 24 24 2 4 51 18 504
2011 Language of service - French only 0 8 24 24 38 0 5 66 9 37
2011 Language of service - Both English and French 4 11 30 26 24 1 5 53 15 262

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 15 22 20 25 3 5 49 27 531
2017 Language of service - French only 3 7 17 31 39 4 0 73 10 30
2017 Language of service - Both English and French 5 14 27 22 22 6 5 49 21 237
2014 Language of service - English only 10 12 22 22 25 2 6 51 24 418
2014 Language of service - French only 11 23 32 18 12 0 3 31 35 31
2014 Language of service - Both English and French 9 16 25 21 23 3 4 46 27 224
2011 Language of service - English only 6 14 24 20 28 4 3 52 22 503
2011 Language of service - French only 0 11 19 24 38 3 5 68 12 37
2011 Language of service - Both English and French 4 16 24 20 28 3 5 52 22 261

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 11 22 20 23 5 11 51 23 532
2017 Language of service - French only 7 7 28 20 29 0 10 54 15 30
2017 Language of service - Both English and French 6 17 24 16 20 5 13 43 27 237
2014 Language of service - English only 7 12 22 20 22 5 11 50 24 419
2014 Language of service - French only 8 21 26 15 11 9 9 32 36 31
2014 Language of service - Both English and French 8 16 20 21 20 6 8 49 28 222
2011 Language of service - English only 8 12 19 17 24 9 10 51 25 502
2011 Language of service - French only 0 19 14 16 32 3 16 60 23 37
2011 Language of service - Both English and French 5 14 19 17 28 5 13 54 23 261

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 8 17 29 32 2 9 68 12 529
2017 Language of service - French only 0 3 10 41 42 0 4 86 3 30
2017 Language of service - Both English and French 2 4 23 33 30 2 6 68 7 237
2014 Language of service - English only 3 7 23 29 28 2 8 63 12 419
2014 Language of service - French only 0 5 23 47 24 0 0 72 5 31
2014 Language of service - Both English and French 2 7 21 39 23 2 5 67 10 224
2011 Language of service - English only 3 7 20 27 35 3 5 66 12 504
2011 Language of service - French only 3 8 16 24 41 0 8 71 12 37
2011 Language of service - Both English and French 4 7 18 28 34 2 7 68 12 261

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 10 21 23 29 3 9 58 18 533
2017 Language of service - French only 3 3 21 34 36 4 0 72 6 30
2017 Language of service - Both English and French 5 13 19 19 32 2 10 58 21 237
2014 Language of service - English only 6 13 21 23 28 1 8 55 21 417
2014 Language of service - French only 5 15 27 21 28 0 3 51 21 31
2014 Language of service - Both English and French 4 10 25 29 24 1 7 58 15 224
2011 Language of service - English only 3 8 22 23 31 4 9 62 13 504
2011 Language of service - French only 0 5 24 16 46 0 8 68 6 37
2011 Language of service - Both English and French 3 11 19 18 36 2 11 62 16 261

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 11 22 18 24 7 9 50 25 534
2017 Language of service - French only 3 20 13 13 31 3 17 54 29 30
2017 Language of service - Both English and French 10 14 26 19 20 5 5 44 27 236
2014 Language of service - English only 10 12 19 19 25 5 9 51 26 418
2014 Language of service - French only 18 6 33 18 9 13 3 32 28 30
2014 Language of service - Both English and French 11 16 18 16 25 10 5 47 31 224
2011 Language of service - English only 7 11 24 18 25 11 4 50 22 505
2011 Language of service - French only 0 3 24 19 35 11 8 67 3 37
2011 Language of service - Both English and French 11 15 21 16 23 8 7 45 30 261

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 12 24 18 24 3 8 46 26 534
2017 Language of service - French only 0 10 19 28 32 7 4 67 12 30
2017 Language of service - Both English and French 8 15 29 18 20 2 7 42 26 237
2014 Language of service - English only 10 11 29 18 20 2 9 44 24 419
2014 Language of service - French only 5 12 30 23 17 9 3 46 19 31
2014 Language of service - Both English and French 7 15 28 19 20 7 4 44 25 223

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 23 14 14 12 4 1 58 27 535
2017 Language of service - French only 44 50 3 0 0 0 4 97 0 30
2017 Language of service - Both English and French 38 27 12 12 6 3 2 68 19 239
2014 Language of service - English only 36 25 14 12 9 4 0 64 22 424
2014 Language of service - French only 34 40 12 14 0 0 0 75 14 32
2014 Language of service - Both English and French 37 29 13 10 8 2 3 69 18 225

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 35 10 9 6 2 1 75 15 534
2017 Language of service - French only 60 37 0 0 0 0 4 100 0 30
2017 Language of service - Both English and French 35 40 10 8 4 1 2 77 12 240
2014 Language of service - English only 38 35 13 10 3 1 0 74 13 424
2014 Language of service - French only 45 32 15 8 0 0 0 77 8 32
2014 Language of service - Both English and French 38 38 13 7 1 0 2 78 8 225

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 25 13 6 6 7 3 73 13 535
2017 Language of service - French only 22 20 20 10 4 11 13 56 18 30
2017 Language of service - Both English and French 28 33 20 3 6 7 4 68 10 240
2014 Language of service - English only 38 28 16 4 4 8 1 73 9 428
2014 Language of service - French only 20 28 18 3 11 15 6 61 17 32
2014 Language of service - Both English and French 34 36 15 5 4 4 2 75 9 225

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 31 13 9 7 4 1 69 17 533
2017 Language of service - French only 30 39 17 4 0 10 0 77 4 30
2017 Language of service - Both English and French 30 36 19 9 1 4 1 69 11 240
2014 Language of service - English only 34 38 12 8 3 4 1 76 11 428
2014 Language of service - French only 14 49 20 6 0 12 0 71 7 32
2014 Language of service - Both English and French 34 37 16 6 2 5 1 75 8 226
2011 Language of service - English only 37 28 14 11 5 5 0 68 18 505
2011 Language of service - French only 27 49 19 0 0 5 0 80 0 37
2011 Language of service - Both English and French 33 34 16 9 5 2 1 69 15 260

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 32 10 9 6 0 1 74 16 535
2017 Language of service - French only 50 43 7 0 0 0 0 93 0 30
2017 Language of service - Both English and French 43 35 11 6 4 0 0 79 10 239
2014 Language of service - English only 46 31 12 6 5 0 0 78 11 426
2014 Language of service - French only 39 40 15 6 0 0 0 79 6 32
2014 Language of service - Both English and French 45 39 10 4 1 0 0 85 5 225
2011 Language of service - English only 45 31 9 8 7 1 0 77 15 505
2011 Language of service - French only 32 57 11 0 0 0 0 89 0 37
2011 Language of service - Both English and French 48 31 9 7 5 0 0 79 12 261

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 22 19 13 13 9 9 45 32 535
2017 Language of service - French only 34 39 17 0 0 3 7 81 0 30
2017 Language of service - Both English and French 20 30 18 8 11 6 8 57 22 239
2014 Language of service - English only 22 28 17 12 8 7 6 58 23 425
2014 Language of service - French only 18 34 18 12 5 3 11 60 19 32
2014 Language of service - Both English and French 24 27 18 11 6 7 8 59 20 226

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 39 12 5 2 5 1 79 8 534
2017 Language of service - French only 29 57 6 7 0 0 0 87 7 30
2017 Language of service - Both English and French 29 40 14 6 3 7 1 75 10 240
2014 Language of service - English only 39 33 15 4 2 6 1 77 7 427
2014 Language of service - French only 15 56 12 3 0 15 0 83 3 32
2014 Language of service - Both English and French 29 43 16 4 2 5 0 76 7 226
2011 Language of service - English only 36 33 14 5 4 7 0 75 10 505
2011 Language of service - French only 41 43 8 3 0 5 0 89 3 37
2011 Language of service - Both English and French 28 40 16 5 1 8 2 75 7 263

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 31 13 11 8 4 2 67 20 534
2017 Language of service - French only 24 37 16 10 7 6 0 65 18 30
2017 Language of service - Both English and French 24 38 13 14 7 3 2 65 22 240
2014 Language of service - English only 33 34 10 8 8 5 2 72 18 427
2014 Language of service - French only 15 51 15 8 3 6 3 72 12 32
2014 Language of service - Both English and French 34 26 18 10 4 5 3 65 16 226
2011 Language of service - English only 31 31 9 10 11 7 2 68 23 504
2011 Language of service - French only 38 35 8 8 8 3 0 75 17 37
2011 Language of service - Both English and French 26 39 12 9 8 4 2 69 18 259

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 25 22 16 13 6 4 43 32 532
2017 Language of service - French only 17 23 29 21 0 7 3 44 23 30
2017 Language of service - Both English and French 14 25 22 17 11 6 5 44 31 240
2014 Language of service - English only 16 25 24 13 13 6 3 45 29 428
2014 Language of service - French only 6 23 28 14 9 15 6 36 28 32
2014 Language of service - Both English and French 11 27 21 21 11 5 4 42 35 225
2011 Language of service - English only 11 24 20 14 16 10 5 41 35 504
2011 Language of service - French only 8 35 27 14 5 8 3 48 21 37
2011 Language of service - Both English and French 10 25 20 20 10 9 7 42 34 261

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 21 13 14 23 12 2 42 43 535
2017 Language of service - French only 6 26 30 17 3 10 7 39 24 30
2017 Language of service - Both English and French 14 20 17 19 17 11 2 39 42 240
2014 Language of service - English only 18 20 17 15 20 9 1 43 39 428
2014 Language of service - French only 14 18 22 24 9 15 0 37 38 32
2014 Language of service - Both English and French 13 28 20 19 12 6 1 44 34 226
2011 Language of service - English only 18 20 14 15 18 14 1 46 38 503
2011 Language of service - French only 19 35 22 3 0 22 0 69 3 37
2011 Language of service - Both English and French 21 18 20 15 13 11 2 44 32 260

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 43 2 11 5 0 0 81 16 534
2017 Language of service - French only 39 34 10 13 4 0 0 73 17 30
2017 Language of service - Both English and French 35 46 5 12 3 0 0 80 14 238
2014 Language of service - English only 37 43 3 11 5 0 0 80 17 416
2014 Language of service - French only 22 54 12 12 0 0 0 76 12 31
2014 Language of service - Both English and French 37 46 7 7 3 0 0 83 10 221
2011 Language of service - English only 47 38 5 7 3 0 0 85 10 505
2011 Language of service - French only 46 41 0 14 0 0 0 86 14 37
2011 Language of service - Both English and French 48 38 4 7 2 0 0 87 9 262

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 30 9 12 8 0 7 68 21 535
2017 Language of service - French only 36 17 10 10 3 4 21 69 17 30
2017 Language of service - Both English and French 32 32 15 9 6 0 7 68 16 238
2014 Language of service - English only 39 29 10 10 7 0 6 72 17 417
2014 Language of service - French only 14 23 27 15 11 0 9 41 29 31
2014 Language of service - Both English and French 29 37 10 9 7 0 7 72 17 223
2011 Language of service - English only 37 27 9 12 8 0 6 68 22 505
2011 Language of service - French only 27 27 14 11 16 0 5 57 29 37
2011 Language of service - Both English and French 38 28 10 9 7 0 8 72 17 262

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 36 11 13 7 0 0 68 21 536
2017 Language of service - French only 48 31 7 14 0 0 0 79 14 29
2017 Language of service - Both English and French 37 37 14 9 3 0 0 74 12 239
2014 Language of service - English only 32 33 12 14 7 0 1 66 22 420
2014 Language of service - French only 20 35 21 11 12 0 0 56 23 31
2014 Language of service - Both English and French 32 42 10 9 5 1 1 75 15 223

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 11 2 1 0 0 1 96 2 533
2017 Language of service - French only 79 10 4 7 0 0 0 90 7 30
2017 Language of service - Both English and French 65 28 4 1 2 0 0 93 3 238
2014 Language of service - English only 86 10 1 1 2 0 1 97 2 420
2014 Language of service - French only 62 35 0 3 0 0 0 97 3 31
2014 Language of service - Both English and French 66 24 4 3 2 0 0 91 5 223
2011 Language of service - English only 91 6 1 0 1 0 1 98 1 504
2011 Language of service - French only 84 14 0 0 3 0 0 97 3 37
2011 Language of service - Both English and French 74 19 2 3 2 0 0 93 5 262

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 10 4 1 1 0 13 94 2 532
2017 Language of service - French only 62 31 0 0 0 0 7 100 0 30
2017 Language of service - Both English and French 61 16 6 5 4 0 7 83 11 239
2014 Language of service - English only 77 5 2 0 1 0 14 95 2 419
2014 Language of service - French only 68 23 3 0 0 0 6 97 0 31
2014 Language of service - Both English and French 56 17 5 5 3 1 13 85 9 223
2011 Language of service - English only 79 6 2 0 0 1 12 97 1 504
2011 Language of service - French only 92 5 0 0 0 0 3 100 0 37
2011 Language of service - Both English and French 63 18 3 2 3 0 11 91 6 262

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 5 6 0 1 1 7 92 1 536
2017 Language of service - French only 73 13 0 0 0 0 14 100 0 30
2017 Language of service - Both English and French 56 19 8 4 9 0 4 78 14 240
2014 Language of service - English only 82 7 4 0 1 0 6 95 1 426
2014 Language of service - French only 75 23 0 0 0 0 3 100 0 32
2014 Language of service - Both English and French 58 17 6 10 4 0 4 79 15 226
2011 Language of service - English only 85 7 1 0 0 1 5 98 1 505
2011 Language of service - French only 86 5 3 3 0 0 3 94 3 37
2011 Language of service - Both English and French 66 12 6 8 5 2 2 81 13 262

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 8 4 0 0 0 4 96 0 535
2017 Language of service - French only 90 7 0 0 0 0 3 100 0 29
2017 Language of service - Both English and French 72 15 3 2 7 0 1 88 9 240
2014 Language of service - English only 83 8 2 0 0 0 6 97 1 425
2014 Language of service - French only 83 14 0 0 0 0 3 100 0 32
2014 Language of service - Both English and French 72 14 5 5 3 0 1 87 8 225
2011 Language of service - English only 87 6 1 1 0 1 4 98 1 505
2011 Language of service - French only 92 5 0 0 0 0 3 100 0 37
2011 Language of service - Both English and French 79 10 4 2 5 0 1 90 7 263

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 9 7 0 1 2 10 91 1 535
2017 Language of service - French only 64 12 3 0 0 7 14 96 0 30
2017 Language of service - Both English and French 50 23 6 7 6 2 5 79 15 240
2014 Language of service - English only 74 9 5 0 1 2 9 94 1 427
2014 Language of service - French only 63 20 6 0 0 3 9 93 0 32
2014 Language of service - Both English and French 53 16 11 7 5 1 6 75 14 226

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 7 4 0 1 3 3 95 1 535
2017 Language of service - French only 70 15 4 0 0 4 7 96 0 30
2017 Language of service - Both English and French 51 18 6 9 11 3 1 72 21 240
2014 Language of service - English only 81 8 4 1 1 3 4 95 1 427
2014 Language of service - French only 69 31 0 0 0 0 0 100 0 32
2014 Language of service - Both English and French 48 23 8 10 7 2 2 74 18 226
2011 Language of service - English only 87 7 2 0 0 1 3 98 1 504
2011 Language of service - French only 73 19 3 3 0 0 3 94 3 37
2011 Language of service - Both English and French 64 16 3 9 6 0 1 81 15 263

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 22 78 531
2017 Language of service - Both English and French 24 76 239
2014 Language of service - English only 27 73 427
2014 Language of service - French only 18 82 32
2014 Language of service - Both English and French 23 77 224

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 116
2017 Language of service - Both English and French 30 56
2014 Language of service - English only 35 110
2014 Language of service - Both English and French 45 52

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 116
2017 Language of service - Both English and French 63 56
2014 Language of service - English only 58 110
2014 Language of service - Both English and French 60 52

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 116
2014 Language of service - English only 6 110

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 116
2017 Language of service - Both English and French 0 56
2014 Language of service - Both English and French 0 52

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 56

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 116
2017 Language of service - Both English and French 25 56
2014 Language of service - English only 50 110
2014 Language of service - Both English and French 37 52

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 4 110

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 116
2017 Language of service - Both English and French 41 56
2014 Language of service - English only 46 110
2014 Language of service - Both English and French 47 52

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 116
2017 Language of service - Both English and French 32 56
2014 Language of service - English only 33 110
2014 Language of service - Both English and French 40 52

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 116
2017 Language of service - Both English and French 24 56
2014 Language of service - English only 23 110
2014 Language of service - Both English and French 34 52

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 116
2017 Language of service - Both English and French 30 56
2014 Language of service - English only 29 110
2014 Language of service - Both English and French 20 52

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 116
2017 Language of service - Both English and French 19 56
2014 Language of service - English only 17 110
2014 Language of service - Both English and French 20 52

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 68 116
2017 Language of service - Both English and French 66 56
2014 Language of service - English only 67 110
2014 Language of service - Both English and French 64 52

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 116
2017 Language of service - Both English and French 35 56
2014 Language of service - English only 20 110
2014 Language of service - Both English and French 26 52

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 56

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 116
2017 Language of service - Both English and French 17 56
2014 Language of service - English only 8 110
2014 Language of service - Both English and French 26 52

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 116
2017 Language of service - Both English and French 28 56
2014 Language of service - English only 25 110
2014 Language of service - Both English and French 22 52

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 116
2017 Language of service - Both English and French 42 56
2014 Language of service - English only 41 110
2014 Language of service - Both English and French 45 52

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 116
2017 Language of service - Both English and French 29 56
2014 Language of service - English only 46 110
2014 Language of service - Both English and French 33 52

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 116
2017 Language of service - Both English and French 16 56
2014 Language of service - English only 19 110
2014 Language of service - Both English and French 15 52

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 116
2017 Language of service - Both English and French 69 56
2014 Language of service - English only 68 110
2014 Language of service - Both English and French 65 52

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 116
2017 Language of service - Both English and French 23 56
2014 Language of service - English only 19 110
2014 Language of service - Both English and French 24 52

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 116
2017 Language of service - Both English and French 11 56
2014 Language of service - English only 7 110

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 116
2017 Language of service - Both English and French 33 56
2014 Language of service - English only 17 110
2014 Language of service - Both English and French 26 52

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 116
2014 Language of service - English only 8 110
2014 Language of service - Both English and French 9 52

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 116
2017 Language of service - Both English and French 14 56
2014 Language of service - English only 10 110
2014 Language of service - Both English and French 10 52

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 116
2017 Language of service - Both English and French 12 56
2014 Language of service - English only 15 110
2014 Language of service - Both English and French 15 52

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 116
2017 Language of service - Both English and French 9 56
2014 Language of service - English only 11 110
2014 Language of service - Both English and French 10 52

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 116
2017 Language of service - Both English and French 15 56
2014 Language of service - English only 21 110
2014 Language of service - Both English and French 21 52

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 103
2017 Language of service - Both English and French 17 48
2014 Language of service - English only 13 94
2014 Language of service - Both English and French 16 46

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 103
2017 Language of service - Both English and French 14 48
2014 Language of service - English only 22 94
2014 Language of service - Both English and French 27 46

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 103
2017 Language of service - Both English and French 15 48
2014 Language of service - English only 10 94
2014 Language of service - Both English and French 11 46

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 103

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 103
2017 Language of service - Both English and French 19 48
2014 Language of service - English only 10 94
2014 Language of service - Both English and French 21 46

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 103
2014 Language of service - English only 9 94
2014 Language of service - Both English and French 13 46

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 94

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 103
2017 Language of service - Both English and French 12 48
2014 Language of service - English only 16 94
2014 Language of service - Both English and French 20 46

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 103
2017 Language of service - Both English and French 19 48
2014 Language of service - English only 10 94

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 103
2017 Language of service - Both English and French 25 48
2014 Language of service - English only 33 94
2014 Language of service - Both English and French 25 46

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 103
2017 Language of service - Both English and French 17 48
2014 Language of service - English only 8 94

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 103
2017 Language of service - Both English and French 38 48
2014 Language of service - English only 41 94
2014 Language of service - Both English and French 32 46

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 103
2017 Language of service - Both English and French 55 48
2014 Language of service - English only 55 94
2014 Language of service - Both English and French 57 46

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 48

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 103
2017 Language of service - Both English and French 19 48
2014 Language of service - English only 25 94
2014 Language of service - Both English and French 19 46

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 115
2017 Language of service - Both English and French 100 0 56

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 14 18 8 8 33 8 43 27 534
2017 Language of service - French only 13 23 13 0 7 34 10 64 12 30
2017 Language of service - Both English and French 12 16 15 9 9 33 8 46 29 240
2014 Language of service - English only 10 16 20 10 8 28 8 40 28 425
2014 Language of service - French only 12 24 18 8 0 33 6 58 13 32
2014 Language of service - Both English and French 17 14 20 5 5 33 6 51 16 225

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 26 17 8 7 15 2 61 19 535
2017 Language of service - French only 26 43 13 0 0 11 7 84 0 30
2017 Language of service - Both English and French 22 29 13 8 8 16 4 64 20 240
2014 Language of service - English only 27 27 21 5 5 14 1 63 12 426
2014 Language of service - French only 12 51 11 6 3 15 3 76 11 32
2014 Language of service - Both English and French 27 32 17 4 4 15 2 70 10 226
2011 Language of service - English only 33 29 17 4 4 12 1 71 10 502
2011 Language of service - French only 33 33 17 6 3 8 0 73 9 36
2011 Language of service - Both English and French 33 36 15 6 3 6 0 74 10 260

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 10 90 532
2017 Language of service - French only 0 100 30
2017 Language of service - Both English and French 8 92 238
2014 Language of service - English only 10 90 425
2014 Language of service - Both English and French 11 89 225

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 51
2014 Language of service - English only 27 39
2014 Language of service - Both English and French 43 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 78 51
2017 Language of service - Both English and French 91 20
2014 Language of service - English only 76 39
2014 Language of service - Both English and French 77 25

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 51
2017 Language of service - Both English and French 0 20
2014 Language of service - English only 0 39
2014 Language of service - Both English and French 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 20
2014 Language of service - Both English and French 0 25

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 51
2014 Language of service - English only 29 39

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 20
2014 Language of service - English only 13 39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 51
2014 Language of service - English only 17 39

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 51
2014 Language of service - English only 24 39
2014 Language of service - Both English and French 23 25

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 51
2014 Language of service - English only 13 39

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 51
2014 Language of service - English only 16 39

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 51
2017 Language of service - Both English and French 26 20
2014 Language of service - English only 15 39

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 51
2017 Language of service - Both English and French 36 20
2014 Language of service - English only 21 39

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 20

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 51

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 51

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 51
2017 Language of service - Both English and French 29 20
2014 Language of service - English only 21 39
2014 Language of service - Both English and French 17 25

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 51
2014 Language of service - English only 0 39
2014 Language of service - Both English and French 0 25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 51
2014 Language of service - English only 31 39
2014 Language of service - Both English and French 39 25

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 51
2017 Language of service - Both English and French 35 20
2014 Language of service - English only 32 39
2014 Language of service - Both English and French 38 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 51

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 25

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 51
2014 Language of service - Both English and French 17 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 39
2014 Language of service - Both English and French 0 25

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 24 20

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 23 25

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 51
2017 Language of service - Both English and French 50 20
2014 Language of service - English only 60 39
2014 Language of service - Both English and French 38 25

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 46
2014 Language of service - Both English and French 18 23

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - English only 0 35

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 46
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 23

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 46
2017 Language of service - Both English and French 0 15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - English only 0 35

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 46
2014 Language of service - English only 21 35
2014 Language of service - Both English and French 43 23

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 46
2017 Language of service - Both English and French 61 15
2014 Language of service - English only 20 35
2014 Language of service - Both English and French 21 23

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 46
2017 Language of service - Both English and French 47 15
2014 Language of service - English only 37 35
2014 Language of service - Both English and French 47 23

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - English only 0 35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 65 46
2017 Language of service - Both English and French 85 15
2014 Language of service - English only 70 35
2014 Language of service - Both English and French 59 23

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 46
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 21 23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 50
2017 Language of service - Both English and French 100 0 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 13 17 3 6 39 8 50 17 528
2017 Language of service - French only 9 24 17 0 0 44 7 67 0 30
2017 Language of service - Both English and French 13 16 17 3 5 40 6 53 14 238
2014 Language of service - English only 13 14 22 4 4 37 6 48 14 422
2014 Language of service - French only 12 21 20 3 0 39 6 59 5 32
2014 Language of service - Both English and French 18 17 17 4 3 37 4 58 13 223

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 29 15 4 5 19 2 69 12 530
2017 Language of service - French only 19 53 10 0 0 14 4 88 0 30
2017 Language of service - Both English and French 25 28 14 5 4 21 4 70 12 239
2014 Language of service - English only 30 27 16 4 3 17 2 71 9 424
2014 Language of service - French only 25 37 14 3 0 18 3 79 4 32
2014 Language of service - Both English and French 26 34 14 4 2 18 2 75 7 225
2011 Language of service - English only 39 27 12 3 3 15 1 79 7 504
2011 Language of service - French only 38 38 5 3 0 16 0 90 3 37
2011 Language of service - Both English and French 35 33 15 3 3 10 1 76 7 262

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 20 80 534
2017 Language of service - Both English and French 20 80 239
2014 Language of service - English only 17 83 423
2014 Language of service - Both English and French 17 83 222

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 75 25 106
2017 Language of service - Both English and French 61 39 49
2014 Language of service - English only 76 24 74
2014 Language of service - Both English and French 80 20 39

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 34 3 15 12 1 0 71 27 79
2017 Language of service - Both English and French 43 35 3 6 10 3 0 80 17 30
2014 Language of service - English only 35 33 6 13 10 0 2 70 24 57
2014 Language of service - Both English and French 39 43 9 3 6 0 0 82 8 30

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 48 11 13 5 1 1 70 19 536
2017 Language of service - French only 7 61 23 9 0 0 0 67 9 30
2017 Language of service - Both English and French 19 47 15 15 3 2 0 67 18 240
2014 Language of service - English only 25 41 15 9 7 2 1 69 16 428
2014 Language of service - French only 6 58 12 17 8 0 0 64 24 32
2014 Language of service - Both English and French 21 44 9 15 8 2 1 67 24 226
2011 Language of service - English only 20 47 10 14 7 2 1 68 21 505
2011 Language of service - French only 14 57 24 3 3 0 0 70 5 37
2011 Language of service - Both English and French 17 47 17 14 4 1 0 65 18 262

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 21 18 14 13 21 4 40 36 535
2017 Language of service - French only 4 40 23 13 4 15 0 52 20 30
2017 Language of service - Both English and French 9 24 24 9 6 25 4 46 20 240
2014 Language of service - English only 11 22 18 16 13 17 3 41 36 427
2014 Language of service - French only 3 21 24 22 20 12 0 27 47 32
2014 Language of service - Both English and French 13 25 22 13 8 18 2 47 26 226
2011 Language of service - English only 10 23 20 11 8 25 3 46 27 505
2011 Language of service - French only 8 46 24 3 0 19 0 67 3 37
2011 Language of service - Both English and French 14 24 23 13 5 18 4 48 22 262

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 24 17 7 5 18 0 66 14 535
2017 Language of service - French only 37 46 13 0 0 4 0 87 0 30
2017 Language of service - Both English and French 31 37 12 4 4 11 1 77 10 239
2014 Language of service - English only 30 29 16 8 2 14 1 69 11 426
2014 Language of service - French only 21 37 25 5 0 12 0 66 5 32
2014 Language of service - Both English and French 27 36 15 7 1 14 1 73 9 225
2011 Language of service - English only 29 26 15 5 2 22 0 71 10 504
2011 Language of service - French only 27 46 11 5 0 11 0 82 6 37
2011 Language of service - Both English and French 24 35 17 5 3 15 1 70 10 262

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 24 17 9 8 19 1 58 20 536
2017 Language of service - French only 27 47 16 3 0 7 0 80 3 30
2017 Language of service - Both English and French 23 36 16 6 6 12 0 68 13 239
2014 Language of service - English only 23 27 18 8 4 17 1 62 15 424
2014 Language of service - French only 18 37 21 8 5 12 0 62 14 32
2014 Language of service - Both English and French 22 34 15 9 2 17 1 68 14 226
2011 Language of service - English only 24 24 16 7 5 23 0 63 16 504
2011 Language of service - French only 24 51 11 3 0 11 0 85 3 37
2011 Language of service - Both English and French 25 33 15 10 2 15 0 68 14 262
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 24 13 10 10 1 1 66 21 535
2017 Language of service - French only 50 33 6 7 4 0 0 83 11 30
2017 Language of service - Both English and French 40 27 13 10 8 0 1 69 18 240

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 27 17 7 8 4 1 66 16 532
2017 Language of service - French only 50 19 17 14 0 0 0 69 14 30
2017 Language of service - Both English and French 40 31 15 6 7 0 0 71 13 239

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 29 20 14 16 7 0 46 32 535
2017 Language of service - French only 24 36 20 0 7 10 3 69 8 30
2017 Language of service - Both English and French 12 32 27 12 12 5 1 47 25 239

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 26 19 18 18 3 1 42 38 536
2017 Language of service - French only 16 43 27 4 4 0 7 63 8 30
2017 Language of service - Both English and French 15 31 19 14 15 3 3 49 31 239

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 23 23 12 15 0 1 50 28 536
2017 Language of service - French only 39 20 21 10 10 0 0 59 20 30
2017 Language of service - Both English and French 34 22 20 8 13 1 1 57 22 240

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 23 16 6 3 0 4 75 9 535
2017 Language of service - French only 69 19 6 3 0 3 0 91 3 30
2017 Language of service - Both English and French 40 34 17 5 2 0 1 75 7 239

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 22 13 5 4 1 6 77 9 535
2017 Language of service - French only 53 24 16 0 0 0 7 83 0 30
2017 Language of service - Both English and French 47 31 14 3 4 0 1 80 7 238

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 19 7 5 2 3 7 84 8 535
2017 Language of service - French only 83 4 3 0 0 3 7 97 0 30
2017 Language of service - Both English and French 55 23 10 5 2 4 2 83 7 239

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 14 7 3 2 0 15 87 5 533
2017 Language of service - French only 64 15 3 0 0 0 18 96 0 30
2017 Language of service - Both English and French 59 18 6 2 1 1 14 90 3 239

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 30 19 10 13 0 1 57 24 535
2017 Language of service - French only 47 29 7 10 7 0 0 76 17 30
2017 Language of service - Both English and French 30 29 16 16 7 0 1 60 24 240

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 24 19 13 12 1 3 54 26 533
2017 Language of service - French only 39 23 24 10 4 0 0 62 14 30
2017 Language of service - Both English and French 27 30 20 13 6 1 3 60 20 240

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 22 16 8 8 1 4 66 17 534
2017 Language of service - French only 48 35 7 3 0 0 7 89 3 30
2017 Language of service - Both English and French 39 32 15 5 5 2 3 75 10 240

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 25 15 8 7 0 2 69 16 536
2017 Language of service - French only 48 32 3 7 3 0 7 86 11 30
2017 Language of service - Both English and French 40 33 13 7 6 1 1 74 13 240

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 27 9 5 3 1 3 82 8 535
2017 Language of service - French only 77 10 7 3 0 0 3 90 3 30
2017 Language of service - Both English and French 48 29 16 3 1 1 3 79 4 239

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 23 15 7 5 0 4 71 13 533
2017 Language of service - French only 52 17 7 3 3 0 18 84 8 30
2017 Language of service - Both English and French 45 26 13 7 3 1 5 75 11 239

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 14 7 3 4 1 3 85 7 534
2017 Language of service - French only 73 14 0 0 3 0 10 97 3 30
2017 Language of service - Both English and French 63 18 7 4 4 0 4 85 8 239

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 18 4 2 2 0 4 92 4 534
2017 Language of service - French only 84 13 0 0 3 0 0 97 3 30
2017 Language of service - Both English and French 65 20 7 1 3 0 3 88 4 240

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 19 12 5 7 0 2 75 13 533
2017 Language of service - French only 75 11 7 0 3 0 4 90 3 30
2017 Language of service - Both English and French 55 22 10 5 5 0 2 79 10 239

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 5 1 1 0 0 48 96 2 529
2017 Language of service - French only 50 4 0 0 0 0 47 100 0 30
2017 Language of service - Both English and French 48 9 2 1 2 0 39 93 4 239

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 23 13 9 5 0 8 70 16 533
2017 Language of service - French only 50 16 14 0 0 0 20 82 0 30
2017 Language of service - Both English and French 60 16 11 4 3 0 6 81 7 239

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 20 17 15 23 0 1 45 39 536
2017 Language of service - French only 37 4 22 23 14 0 0 40 37 30
2017 Language of service - Both English and French 23 18 18 16 23 0 1 41 40 240

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 30 9 4 3 1 4 82 8 535
2017 Language of service - French only 60 20 10 7 4 0 0 80 10 30
2017 Language of service - Both English and French 50 26 14 4 3 0 4 78 7 240

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 35 32 11 7 0 0 49 19 532
2017 Language of service - French only 20 42 34 3 0 0 0 63 3 30
2017 Language of service - Both English and French 16 33 32 12 6 0 1 49 18 240

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 19 36 23 10 0 1 34 30 533
2017 Language of service - French only 4 4 34 31 28 0 0 59 7 30
2017 Language of service - Both English and French 9 16 31 26 18 0 0 44 25 239
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 23 8 4 4 16 2 53 47 533
2017 Language of service - French only 55 24 0 14 4 3 0 57 43 29
2017 Language of service - Both English and French 44 21 10 4 3 14 3 53 47 240

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 200
2017 Language of service - French only 15 12
2017 Language of service - Both English and French 21 93

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 200
2017 Language of service - French only 67 12
2017 Language of service - Both English and French 50 93

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 200
2017 Language of service - French only 8 12
2017 Language of service - Both English and French 23 93

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 200
2017 Language of service - French only 41 12
2017 Language of service - Both English and French 38 93

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 1 200
2017 Language of service - French only 9 12
2017 Language of service - Both English and French 1 93

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 200
2017 Language of service - French only 41 12
2017 Language of service - Both English and French 25 93

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 11 65 13 5 3 3 192
2017 Language of service - French only 9 67 9 0 0 15 12
2017 Language of service - Both English and French 15 59 11 3 2 9 87

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 28 13 16 11 3 10 53 31 207
2017 Language of service - French only 0 24 15 15 18 0 27 33 46 12
2017 Language of service - Both English and French 12 30 19 11 15 3 11 48 30 93

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 21 15 12 12 7 22 45 34 206
2017 Language of service - French only 9 18 0 30 18 8 17 36 64 12
2017 Language of service - Both English and French 13 15 15 18 15 6 19 37 43 94
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