2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 25 25 0 0 0 0 75 0 16
2017 Non-shift worker 48 37 6 5 3 0 0 85 9 1130
2014 Shift worker 24 54 22 0 0 0 0 78 0 25
2014 Non-shift worker 47 39 7 6 3 0 0 85 8 1265
2011 Shift worker 46 41 8 5 0 0 0 86 5 37
2011 Non-shift worker 48 36 7 5 3 0 0 84 9 1213

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 19 19 19 0 0 0 63 19 16
2017 Non-shift worker 38 37 10 10 4 0 0 76 14 1128

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 25 6 0 0 0 0 94 0 16
2017 Non-shift worker 62 28 6 2 0 0 0 91 3 1124
2014 Shift worker 70 26 5 0 0 0 0 95 0 25
2014 Non-shift worker 70 23 5 1 1 0 0 94 2 1265
2011 Shift worker 62 30 3 5 0 0 0 92 5 37
2011 Non-shift worker 67 25 5 2 1 0 0 92 2 1215

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 38 13 0 0 0 0 88 0 16
2017 Non-shift worker 53 34 7 4 3 0 0 86 6 1125
2014 Shift worker 43 46 10 0 0 0 0 90 0 25
2014 Non-shift worker 55 33 6 3 2 0 0 88 6 1263
2011 Shift worker 49 38 8 5 0 0 0 86 5 37
2011 Non-shift worker 52 36 6 3 2 0 0 88 6 1214

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 38 6 6 0 0 0 88 6 16
2017 Non-shift worker 57 27 9 5 2 0 0 84 7 1129
2014 Shift worker 59 7 24 0 5 5 0 69 5 25
2014 Non-shift worker 56 28 8 4 2 0 0 85 7 1265
2011 Shift worker 49 32 11 5 0 3 0 83 6 37
2011 Non-shift worker 47 33 11 5 3 1 0 81 8 1212

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 19 25 0 0 0 0 75 0 16
2017 Non-shift worker 53 30 9 6 2 0 0 83 8 1129
2014 Shift worker 54 20 19 7 0 0 0 74 7 25
2014 Non-shift worker 53 31 8 5 3 0 0 84 8 1264
2011 Shift worker 49 24 16 8 0 3 0 75 8 37
2011 Non-shift worker 45 36 10 6 3 0 0 81 9 1211

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 19 19 0 0 0 0 81 0 16
2017 Non-shift worker 53 23 11 6 4 2 0 78 11 1128
2014 Shift worker 41 32 7 7 5 8 0 80 13 25
2014 Non-shift worker 54 22 10 6 5 3 0 78 11 1265
2011 Shift worker 57 19 11 8 0 5 0 80 9 37
2011 Non-shift worker 48 22 13 8 5 3 0 73 14 1212
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 19 31 6 0 6 0 60 7 16
2017 Non-shift worker 51 29 10 5 4 1 1 81 9 1130
2014 Shift worker 28 38 17 14 3 0 0 65 17 25
2014 Non-shift worker 52 29 9 5 3 2 0 82 8 1265
2011 Shift worker 27 43 19 5 0 5 0 74 6 37
2011 Non-shift worker 48 28 11 6 4 2 0 78 11 1211

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 13 13 0 0 6 73 13 16
2017 Non-shift worker 47 33 9 7 4 0 0 80 11 1128
2014 Shift worker 36 16 24 17 7 0 0 52 24 25
2014 Non-shift worker 48 33 8 7 4 0 0 81 11 1266
2011 Shift worker 32 35 13 14 0 5 0 71 14 37
2011 Non-shift worker 44 33 10 8 5 1 0 78 13 1211

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 50 6 0 0 6 0 93 0 16
2017 Non-shift worker 56 26 8 6 3 0 0 82 10 1127
2014 Shift worker 31 42 7 21 0 0 0 72 21 25
2014 Non-shift worker 55 28 8 6 3 0 0 84 9 1264

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 19 13 6 6 6 0 73 13 16
2017 Non-shift worker 26 34 14 12 7 7 0 65 20 1129
2014 Shift worker 30 44 18 3 0 0 5 77 4 25
2014 Non-shift worker 33 33 12 10 5 7 0 71 16 1264
2011 Shift worker 32 27 27 0 3 11 0 67 3 37
2011 Non-shift worker 24 31 18 12 8 7 0 60 21 1214

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 25 31 13 6 0 0 50 19 16
2017 Non-shift worker 25 35 15 16 8 2 0 61 24 1126
2014 Shift worker 31 28 22 10 3 0 5 63 15 25
2014 Non-shift worker 29 36 14 14 6 2 0 67 20 1266
2011 Shift worker 35 32 13 8 5 5 0 71 14 37
2011 Non-shift worker 24 37 15 14 8 2 0 62 23 1212

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 19 25 19 6 6 0 47 27 16
2017 Non-shift worker 15 33 18 20 9 5 0 50 31 1131
2014 Shift worker 15 37 22 7 10 5 5 57 19 25
2014 Non-shift worker 19 33 17 18 7 5 0 55 27 1265
2011 Shift worker 19 30 19 19 0 14 0 56 22 37
2011 Non-shift worker 13 35 20 17 9 6 0 52 27 1214

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 13 19 25 13 0 0 44 38 16
2017 Non-shift worker 21 30 18 15 12 4 0 53 28 1126
2014 Shift worker 29 31 14 22 0 5 0 63 23 25
2014 Non-shift worker 25 30 17 13 10 6 0 58 24 1264
2011 Shift worker 22 35 13 16 5 8 0 62 24 37
2011 Non-shift worker 17 31 19 14 11 6 0 52 28 1211

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 44 6 31 6 0 0 56 38 16
2017 Non-shift worker 13 31 14 25 14 3 0 45 41 1127
2014 Shift worker 17 18 18 27 10 10 0 38 42 25
2014 Non-shift worker 18 32 16 21 11 2 0 51 32 1263
2011 Shift worker 19 38 19 14 5 5 0 60 20 37
2011 Non-shift worker 12 38 14 21 13 2 0 52 34 1212
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 13 31 13 6 0 0 50 19 16
2017 Non-shift worker 33 38 11 12 6 0 0 71 17 1129
2014 Shift worker 35 28 17 7 3 5 5 69 11 25
2014 Non-shift worker 35 37 13 9 6 0 0 72 14 1264
2011 Shift worker 22 41 24 11 3 0 0 62 14 37
2011 Non-shift worker 27 42 13 11 6 0 0 70 17 1214

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 25 19 31 0 0 0 50 31 16
2017 Non-shift worker 29 42 11 13 4 0 0 71 17 1129

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 13 13 38 13 13 0 29 57 16
2017 Non-shift worker 11 24 17 18 14 14 2 42 38 1129
2014 Shift worker 8 24 12 17 22 17 0 39 47 25
2014 Non-shift worker 13 26 15 18 12 13 3 46 35 1264

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 44 19 13 0 0 6 67 13 16
2017 Non-shift worker 40 35 10 9 4 0 0 76 14 1130
2014 Shift worker 23 53 7 17 0 0 0 76 17 25
2014 Non-shift worker 42 36 11 6 4 0 0 79 10 1266
2011 Shift worker 24 54 11 5 3 3 0 81 8 37
2011 Non-shift worker 37 36 11 9 6 1 1 73 15 1213

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 25 41 13 13 5 2 2 68 18 257
2014 Non-shift worker 35 33 12 10 5 2 3 71 16 308

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 38 13 6 0 0 0 81 6 16
2017 Non-shift worker 40 35 10 9 5 1 0 76 13 1129
2014 Shift worker 34 26 12 24 0 5 0 63 25 25
2014 Non-shift worker 42 36 7 9 4 1 0 80 13 1265
2011 Shift worker 27 38 11 22 0 3 0 67 22 37
2011 Non-shift worker 38 36 9 11 4 1 0 75 16 1214

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 25 31 6 0 6 0 60 7 16
2017 Non-shift worker 29 31 13 12 9 6 0 65 22 1131
2014 Shift worker 21 35 24 7 3 10 0 62 11 25
2014 Non-shift worker 39 27 9 11 6 7 1 71 19 1265
2011 Shift worker 27 27 16 19 3 8 0 59 24 37
2011 Non-shift worker 41 28 11 9 6 4 1 73 16 1214

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 44 19 13 0 0 0 69 13 16
2017 Non-shift worker 36 42 9 9 4 0 0 79 13 1130
2014 Shift worker 19 41 8 19 14 0 0 59 33 25
2014 Non-shift worker 39 37 9 10 4 0 0 77 14 1265
2011 Shift worker 27 51 3 8 5 3 3 83 14 37
2011 Non-shift worker 40 38 9 8 3 0 1 79 11 1213

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 56 0 0 0 0 0 100 0 16
2017 Non-shift worker 54 34 5 4 2 0 0 89 6 1131
2014 Shift worker 38 50 3 8 0 0 0 88 8 25
2014 Non-shift worker 55 33 5 4 2 0 0 89 6 1265
2011 Shift worker 41 49 3 8 0 0 0 89 8 37
2011 Non-shift worker 56 31 6 4 3 0 0 87 7 1212

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 6 13 0 0 0 81 13 16
2017 Non-shift worker 57 33 5 4 1 0 0 90 5 1129
2014 Shift worker 31 44 20 5 0 0 0 75 5 25
2014 Non-shift worker 57 33 5 4 2 0 0 90 5 1265
2011 Shift worker 49 38 5 5 0 3 0 89 6 37
2011 Non-shift worker 54 38 3 2 2 0 0 92 5 1215

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 63 13 6 0 6 0 80 7 16
2017 Non-shift worker 27 39 11 13 8 1 0 67 22 1129
2014 Shift worker 33 23 5 24 10 5 0 59 36 25
2014 Non-shift worker 34 36 13 10 6 1 0 71 16 1265
2011 Shift worker 25 39 8 8 14 6 0 68 24 36
2011 Non-shift worker 30 38 14 9 7 1 0 69 17 1214

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 38 25 0 13 0 0 63 13 16
2017 Non-shift worker 23 32 13 16 13 2 2 57 30 1128
2014 Shift worker 30 23 20 17 10 0 0 52 28 25
2014 Non-shift worker 31 30 12 13 11 1 2 62 25 1265
2011 Shift worker 24 41 5 13 8 5 3 71 24 37
2011 Non-shift worker 25 32 13 14 13 2 2 59 28 1211

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 13 6 6 0 6 73 13 16
2017 Non-shift worker 43 37 9 8 3 0 0 81 11 1122
2014 Shift worker 13 50 20 3 14 0 0 63 17 25
2014 Non-shift worker 38 42 8 7 4 0 0 80 11 1266
2011 Shift worker 35 38 19 3 3 3 0 75 6 37
2011 Non-shift worker 43 37 8 8 3 0 0 80 11 1211

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 56 6 0 0 0 0 94 0 16
2017 Non-shift worker 52 32 8 6 2 0 0 84 8 1123
2014 Shift worker 33 46 10 3 7 0 0 79 10 25
2014 Non-shift worker 52 30 9 6 3 0 0 82 9 1266

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 44 13 6 0 0 0 81 6 16
2017 Non-shift worker 43 37 9 8 3 0 0 80 10 1125
2014 Shift worker 42 25 17 10 0 5 0 71 11 25
2014 Non-shift worker 45 35 10 7 3 0 0 80 9 1266
2011 Shift worker 35 46 8 3 3 3 3 86 6 37
2011 Non-shift worker 43 37 10 6 3 1 0 80 9 1209

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 31 25 6 0 0 0 69 6 16
2017 Non-shift worker 30 43 15 7 3 2 0 74 11 1129

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 31 6 0 0 0 0 94 0 16
2017 Non-shift worker 58 29 6 5 2 0 0 87 7 1130
2014 Shift worker 62 20 10 7 0 0 0 83 7 25
2014 Non-shift worker 58 27 8 4 2 1 1 86 6 1265
2011 Shift worker 32 49 8 3 0 5 3 88 3 37
2011 Non-shift worker 53 30 7 6 2 0 0 84 8 1215

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 13 13 0 0 6 6 86 0 16
2017 Non-shift worker 42 22 9 8 5 2 11 74 16 1125
2014 Shift worker 54 25 3 3 5 5 5 87 9 25
2014 Non-shift worker 42 23 8 9 5 1 12 75 16 1266
2011 Shift worker 51 27 14 3 0 0 5 83 3 37
2011 Non-shift worker 39 24 9 8 6 1 12 73 17 1213

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 19 6 6 0 0 13 86 7 16
2017 Non-shift worker 43 36 13 6 2 0 1 80 8 1131
2014 Shift worker 58 22 8 0 0 0 12 91 0 25
2014 Non-shift worker 40 39 14 5 2 0 1 79 7 1266
2011 Shift worker 30 49 11 5 0 3 3 83 6 37
2011 Non-shift worker 33 36 18 8 4 0 0 70 12 1214

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 19 0 0 0 6 19 100 0 16
2017 Non-shift worker 69 20 3 2 2 1 3 93 4 1129
2014 Shift worker 63 17 8 0 0 5 7 91 0 25
2014 Non-shift worker 67 19 4 3 1 1 3 91 4 1267
2011 Shift worker 57 22 13 3 3 0 3 81 6 37
2011 Non-shift worker 66 21 4 4 2 0 2 90 6 1212

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 19 63 19 16
2017 Non-shift worker 24 45 31 1130
2014 Shift worker 35 40 25 25
2014 Non-shift worker 24 47 29 1265
2011 Shift worker 32 38 30 37
2011 Non-shift worker 26 48 27 1210

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 18 56 12 6 3 5 272
2014 Non-shift worker 16 53 17 7 9999 6 302
2011 Shift worker 33 50 17 0 9999 0 12
2011 Non-shift worker 13 57 17 6 9999 8 311
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 38 13 0 0 0 0 88 0 16
2017 Non-shift worker 50 35 8 5 2 0 0 85 7 1127
2014 Shift worker 50 47 3 0 0 0 0 97 0 25
2014 Non-shift worker 52 35 7 5 1 0 0 87 6 1266
2011 Shift worker 46 43 5 5 0 0 0 89 5 37
2011 Non-shift worker 50 36 7 4 2 0 0 87 6 1215

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 0 31 0 0 0 69 31 16
2017 Non-shift worker 33 40 12 9 5 0 0 74 14 1127
2014 Shift worker 41 26 15 15 3 0 0 67 18 25
2014 Non-shift worker 37 41 11 7 4 1 0 78 11 1265
2011 Shift worker 41 27 19 5 3 5 0 71 9 37
2011 Non-shift worker 34 44 10 8 4 1 0 78 12 1211

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 19 44 6 13 0 0 19 38 16
2017 Non-shift worker 7 22 42 18 8 1 2 27 30 1126
2014 Shift worker 15 34 20 18 13 0 0 31 49 25
2014 Non-shift worker 8 22 40 19 8 0 1 28 31 1262
2011 Shift worker 3 27 27 19 14 5 5 36 33 37
2011 Non-shift worker 9 24 40 18 7 0 1 25 34 1211

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 38 13 19 13 0 0 31 56 16
2017 Non-shift worker 6 15 29 27 20 1 2 49 21 1125
2014 Shift worker 10 22 28 17 13 5 5 33 36 25
2014 Non-shift worker 5 13 28 32 20 1 2 53 18 1261
2011 Shift worker 3 19 8 38 19 5 8 66 25 37
2011 Non-shift worker 7 14 30 29 16 1 3 47 22 1211

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 33 33 7 20 7 0 29 36 15
2017 Non-shift worker 11 23 33 20 10 1 2 31 35 1128
2014 Shift worker 10 26 28 13 15 5 3 30 39 25
2014 Non-shift worker 14 24 33 17 10 1 1 28 39 1265
2011 Shift worker 3 30 32 16 5 5 8 25 37 37
2011 Non-shift worker 15 26 34 14 7 1 2 23 43 1211

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 0 20 47 27 0 7 79 0 15
2017 Non-shift worker 3 9 30 36 20 1 2 57 12 1122
2014 Shift worker 0 14 8 40 35 0 3 77 14 25
2014 Non-shift worker 4 9 30 35 20 0 1 56 13 1261
2011 Shift worker 3 17 19 28 25 3 6 58 21 36
2011 Non-shift worker 6 13 32 29 17 0 2 47 20 1211

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 19 38 19 13 0 0 31 31 16
2017 Non-shift worker 10 20 30 20 16 1 3 37 32 1123
2014 Shift worker 15 14 22 34 15 0 0 49 29 25
2014 Non-shift worker 10 18 30 25 16 1 2 41 28 1262
2011 Shift worker 8 16 22 13 24 5 11 45 29 37
2011 Non-shift worker 14 22 28 20 13 1 2 34 38 1211

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 25 19 19 13 6 0 33 47 16
2017 Non-shift worker 5 12 30 29 19 2 3 50 18 1127
2014 Shift worker 3 15 34 19 19 10 0 42 21 25
2014 Non-shift worker 4 8 26 33 26 2 2 61 12 1261
2011 Shift worker 3 25 28 17 17 8 3 37 31 36
2011 Non-shift worker 7 17 29 26 16 2 3 44 25 1211

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 19 38 31 6 0 0 38 25 16
2017 Non-shift worker 9 22 34 21 11 2 2 32 33 1126
2014 Shift worker 14 27 25 17 13 5 0 31 42 25
2014 Non-shift worker 12 20 36 19 10 1 1 30 33 1264

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 19 13 13 0 0 0 75 13 16
2017 Non-shift worker 51 29 7 7 5 1 0 81 12 1127
2014 Shift worker 48 24 13 7 8 0 0 72 15 25
2014 Non-shift worker 55 26 7 7 5 1 0 82 11 1267

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 38 0 0 0 0 0 100 0 16
2017 Non-shift worker 50 35 7 5 2 0 0 85 8 1131
2014 Shift worker 46 37 3 13 0 0 0 83 13 25
2014 Non-shift worker 49 37 7 5 2 0 0 86 7 1266

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 25 6 0 0 0 0 94 0 16
2017 Non-shift worker 51 34 8 2 1 3 1 88 3 1129
2014 Shift worker 65 21 3 7 0 3 0 89 7 25
2014 Non-shift worker 55 29 8 2 1 4 1 88 3 1266

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 31 13 0 0 0 0 88 0 16
2017 Non-shift worker 51 37 7 4 2 1 0 88 5 1127
2014 Shift worker 65 25 0 10 0 0 0 90 10 25
2014 Non-shift worker 56 31 7 3 1 2 0 89 4 1267
2011 Shift worker 43 41 14 0 0 3 0 86 0 37
2011 Non-shift worker 38 39 12 6 3 1 0 79 10 1212

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 31 13 0 0 0 0 88 0 16
2017 Non-shift worker 57 30 7 4 2 0 0 87 6 1129
2014 Shift worker 71 19 7 3 0 0 0 90 3 25
2014 Non-shift worker 60 29 6 3 1 0 0 90 5 1266
2011 Shift worker 49 41 8 0 0 3 0 92 0 37
2011 Non-shift worker 49 35 9 5 2 0 0 84 6 1210

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 40 20 0 0 0 0 80 0 15
2017 Non-shift worker 31 31 14 9 7 4 3 67 18 1129
2014 Shift worker 28 16 22 3 17 13 0 51 23 25
2014 Non-shift worker 38 31 11 7 5 4 3 75 13 1265

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 25 6 6 0 0 0 88 6 16
2017 Non-shift worker 60 30 6 1 1 1 0 92 3 1126
2014 Shift worker 49 35 12 0 0 0 3 88 0 25
2014 Non-shift worker 66 25 5 2 0 1 0 93 2 1265
2011 Shift worker 54 35 5 3 0 3 0 92 3 37
2011 Non-shift worker 55 30 8 3 1 2 1 88 4 1209

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 80 13 0 0 7 0 0 93 7 15
2017 Non-shift worker 55 32 6 4 2 1 0 88 6 1127
2014 Shift worker 50 18 15 8 0 5 3 74 9 25
2014 Non-shift worker 59 28 6 3 2 1 1 89 5 1265
2011 Shift worker 41 21 27 3 3 5 0 66 6 37
2011 Non-shift worker 46 35 8 5 3 2 1 84 8 1209

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 44 0 0 0 6 0 100 0 16
2017 Non-shift worker 42 33 13 7 2 3 0 78 9 1124
2014 Shift worker 35 33 8 15 0 8 0 74 17 25
2014 Non-shift worker 42 31 12 7 3 4 1 77 10 1265
2011 Shift worker 24 27 24 8 3 11 3 59 13 37
2011 Non-shift worker 24 35 20 9 5 5 2 63 15 1214

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 31 6 0 6 19 0 85 8 16
2017 Non-shift worker 21 24 14 16 14 9 2 51 33 1129
2014 Shift worker 38 15 16 14 5 12 0 60 21 25
2014 Non-shift worker 28 23 16 12 10 9 2 57 25 1265
2011 Shift worker 35 24 13 11 3 8 5 69 16 37
2011 Non-shift worker 17 25 18 16 10 12 3 49 30 1213

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 38 6 6 0 0 0 88 6 16
2017 Non-shift worker 40 47 4 6 2 0 0 87 8 1128
2014 Shift worker 25 65 7 3 0 0 0 90 3 25
2014 Non-shift worker 40 46 4 7 3 0 0 87 10 1265
2011 Shift worker 35 46 5 14 0 0 0 81 14 37
2011 Non-shift worker 39 48 4 7 2 0 0 87 9 1214

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 0 25 6 0 0 69 31 16
2017 Non-shift worker 36 33 6 15 9 0 0 69 25 1129
2014 Shift worker 28 26 10 29 7 0 0 53 36 25
2014 Non-shift worker 39 35 7 12 6 0 0 74 19 1264
2011 Shift worker 25 28 11 17 17 3 0 54 34 36
2011 Non-shift worker 35 37 7 13 8 0 0 72 21 1209

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 31 0 6 0 0 0 94 6 16
2017 Non-shift worker 59 30 5 4 1 0 0 90 5 1127
2014 Shift worker 39 40 7 7 7 0 0 79 14 25
2014 Non-shift worker 56 32 7 4 1 0 0 89 5 1265

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 13 0 6 13 0 13 79 21 16
2017 Non-shift worker 70 15 5 5 2 1 2 88 7 1129
2014 Shift worker 46 21 12 10 3 0 7 73 15 25
2014 Non-shift worker 70 15 4 3 3 1 3 89 7 1266
2011 Shift worker 51 24 5 5 8 5 0 80 14 37
2011 Non-shift worker 70 16 4 4 2 1 2 89 6 1214

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 6 6 6 13 0 13 71 21 16
2017 Non-shift worker 68 14 5 7 4 0 1 83 12 1129
2014 Shift worker 45 21 12 8 7 0 7 71 16 25
2014 Non-shift worker 67 15 5 6 5 0 2 84 11 1262
2011 Shift worker 43 16 11 16 11 0 3 61 28 37
2011 Non-shift worker 68 14 5 8 3 0 2 84 11 1212

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 6 0 13 6 6 19 75 25 16
2017 Non-shift worker 63 16 6 8 4 0 3 81 13 1130
2014 Shift worker 51 8 3 10 12 3 12 70 26 25
2014 Non-shift worker 68 12 6 6 5 0 4 83 11 1266
2011 Shift worker 35 14 13 16 11 3 8 55 30 37
2011 Non-shift worker 63 15 6 7 4 0 4 82 12 1206

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 6 0 0 13 0 19 85 15 16
2017 Non-shift worker 76 10 4 3 3 0 4 89 6 1131
2014 Shift worker 65 10 0 7 7 0 10 85 15 25
2014 Non-shift worker 75 11 4 3 3 0 4 89 7 1266
2011 Shift worker 57 16 5 11 5 3 3 77 17 37
2011 Non-shift worker 76 10 6 3 3 0 3 89 6 1213

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 6 6 6 6 6 25 73 18 16
2017 Non-shift worker 54 21 10 6 4 1 3 78 11 1130
2014 Shift worker 46 5 15 19 0 0 15 60 22 25
2014 Non-shift worker 55 19 10 6 4 1 5 78 11 1266

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 38 0 6 0 6 6 93 7 16
2017 Non-shift worker 62 20 7 3 1 2 3 87 5 1127
2014 Shift worker 50 13 10 8 3 8 7 74 14 25
2014 Non-shift worker 63 19 6 3 2 2 4 88 5 1266
2011 Shift worker 54 27 5 5 0 5 3 88 6 37
2011 Non-shift worker 66 16 7 4 1 2 4 87 5 1213

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 14 86 1128
2014 Non-shift worker 14 86 1266

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 159
2014 Non-shift worker 55 172

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 62 159
2014 Non-shift worker 52 172

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 159
2014 Non-shift worker 7 172

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 159

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 4 172

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 159
2014 Non-shift worker 8 172

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 158
2014 Non-shift worker 33 172

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 158
2014 Non-shift worker 32 172

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 158
2014 Non-shift worker 44 172

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 158
2014 Non-shift worker 44 172

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 158
2014 Non-shift worker 28 172

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 158
2014 Non-shift worker 55 172

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 158
2014 Non-shift worker 32 172

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 158
2014 Non-shift worker 12 172

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 158
2014 Non-shift worker 9 172

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 158
2014 Non-shift worker 37 172

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 158
2014 Non-shift worker 19 172

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 158
2014 Non-shift worker 10 172

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 57 158
2014 Non-shift worker 54 171

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 158
2014 Non-shift worker 27 171

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 158
2014 Non-shift worker 16 171

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 158
2014 Non-shift worker 16 171

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 158
2014 Non-shift worker 7 171

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 158
2014 Non-shift worker 4 171

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 158
2014 Non-shift worker 15 171

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 158
2014 Non-shift worker 14 171

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 158
2014 Non-shift worker 23 171

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 145
2014 Non-shift worker 15 163

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 145
2014 Non-shift worker 27 163

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 145
2014 Non-shift worker 8 163

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 145
2014 Non-shift worker 10 163

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 145
2014 Non-shift worker 12 163

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 145
2014 Non-shift worker 8 163

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 145
2014 Non-shift worker 20 163

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 145
2014 Non-shift worker 6 163

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 145
2014 Non-shift worker 10 163

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 28 145
2014 Non-shift worker 28 163

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 145
2014 Non-shift worker 6 163

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 145
2014 Non-shift worker 40 163

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 62 145
2014 Non-shift worker 44 163

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 145
2014 Non-shift worker 9 163

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 95 5 158

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 13 6 0 0 31 13 89 0 16
2017 Non-shift worker 17 18 16 7 7 30 6 54 21 1130
2014 Shift worker 26 18 17 3 5 24 8 64 12 25
2014 Non-shift worker 23 20 15 6 4 26 6 63 15 1264

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 20 7 0 0 0 0 93 0 15
2017 Non-shift worker 34 35 14 6 4 6 1 74 10 1126
2014 Shift worker 48 28 8 3 0 12 0 87 4 25
2014 Non-shift worker 41 31 14 4 3 7 1 77 8 1265
2011 Shift worker 41 30 16 5 0 8 0 76 6 37
2011 Non-shift worker 33 37 15 6 3 6 0 75 9 1213

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 0 100 16
2017 Non-shift worker 6 94 1128
2014 Shift worker 0 100 25
2014 Non-shift worker 5 95 1266

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 62
2014 Non-shift worker 37 62

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 85 62
2014 Non-shift worker 78 62

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 62
2014 Non-shift worker 0 62

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 62

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 62
2014 Non-shift worker 15 62

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 62
2014 Non-shift worker 10 62

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 62
2014 Non-shift worker 9 62

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 62
2014 Non-shift worker 22 62

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 48 62
2014 Non-shift worker 30 62

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 62
2014 Non-shift worker 11 62

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 62

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 62
2014 Non-shift worker 18 62

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 62
2014 Non-shift worker 0 62

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 62
2014 Non-shift worker 36 62

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 62
2014 Non-shift worker 29 62

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 62
2014 Non-shift worker 18 62

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 62
2014 Non-shift worker 10 62

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 62
2014 Non-shift worker 14 62

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 62

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 62

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 62
2014 Non-shift worker 9 62

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 62
2014 Non-shift worker 11 62

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 62
2014 Non-shift worker 49 62

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 57
2014 Non-shift worker 19 61

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 57
2014 Non-shift worker 0 61

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 57
2014 Non-shift worker 16 61

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 57
2014 Non-shift worker 16 61

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 57

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 57
2014 Non-shift worker 37 61

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 57

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 57
2014 Non-shift worker 70 61

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 57
2014 Non-shift worker 13 61

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 100 0 62

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 25 0 0 0 38 6 100 0 16
2017 Non-shift worker 19 17 16 3 3 36 7 63 9 1127
2014 Shift worker 46 10 17 3 0 15 8 74 5 25
2014 Non-shift worker 25 16 15 3 1 33 7 68 7 1267

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 31 0 0 0 0 0 100 0 16
2017 Non-shift worker 40 33 13 2 2 9 1 81 5 1131
2014 Shift worker 54 22 12 3 0 8 0 83 4 25
2014 Non-shift worker 41 30 12 3 1 12 1 82 5 1265
2011 Shift worker 46 24 11 3 3 14 0 81 6 37
2011 Non-shift worker 41 35 13 2 1 8 0 83 3 1214

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 38 63 16
2017 Non-shift worker 14 86 1130
2014 Non-shift worker 12 88 1263

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 73 27 160
2014 Non-shift worker 79 21 145

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 53 32 3 6 4 0 1 86 10 116
2014 Non-shift worker 54 32 6 8 1 0 0 86 8 115

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 44 0 13 0 0 0 88 13 16
2017 Non-shift worker 33 51 6 4 1 2 3 88 5 1131
2014 Shift worker 28 49 3 0 10 10 0 85 11 25
2014 Non-shift worker 40 43 6 4 1 1 6 88 5 1267
2011 Shift worker 30 40 14 5 0 3 8 79 6 37
2011 Non-shift worker 32 54 6 3 1 0 4 90 4 1215

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 25 31 6 13 13 0 43 21 16
2017 Non-shift worker 12 24 20 10 7 21 5 49 23 1128
2014 Shift worker 0 17 27 7 21 23 5 24 38 25
2014 Non-shift worker 12 23 18 13 14 13 7 43 34 1265
2011 Shift worker 11 27 22 11 3 22 5 52 18 37
2011 Non-shift worker 16 33 17 9 5 17 5 62 17 1213

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 50 6 0 0 6 0 93 0 16
2017 Non-shift worker 50 31 7 1 1 6 3 89 3 1129
2014 Shift worker 41 19 10 0 7 18 5 78 9 25
2014 Non-shift worker 53 27 6 1 1 7 6 91 2 1266
2011 Shift worker 38 30 8 5 0 11 8 83 7 37
2011 Non-shift worker 48 31 7 1 1 6 5 89 3 1213

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 56 0 0 0 6 0 100 0 16
2017 Non-shift worker 40 32 11 3 2 10 3 82 6 1129
2014 Shift worker 28 24 10 0 7 26 5 75 10 25
2014 Non-shift worker 42 28 9 4 2 10 5 82 7 1266
2011 Shift worker 38 27 8 5 0 14 8 83 7 37
2011 Non-shift worker 39 33 10 3 2 9 4 82 6 1214
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 31 6 0 0 6 0 93 0 16
2017 Non-shift worker 63 24 6 4 3 0 0 88 7 1129

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 19 13 0 0 6 0 87 0 16
2017 Non-shift worker 62 23 8 3 3 1 0 86 6 1130

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 19 0 0 6 0 80 0 16
2017 Non-shift worker 36 40 14 6 2 3 0 78 8 1130

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 50 13 0 0 0 0 88 0 16
2017 Non-shift worker 29 42 14 8 5 2 0 72 14 1129

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 19 6 0 0 0 75 6 16
2017 Non-shift worker 46 29 13 5 6 0 1 76 11 1129

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 25 6 6 0 0 63 13 16
2017 Non-shift worker 22 36 24 11 6 0 1 59 17 1130

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 38 13 6 0 0 0 81 6 16
2017 Non-shift worker 36 35 16 8 3 0 2 73 11 1129

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 44 13 6 25 0 0 56 31 16
2017 Non-shift worker 19 31 25 15 8 0 1 51 24 1129

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 31 6 0 6 0 0 88 6 16
2017 Non-shift worker 55 26 10 2 1 0 6 86 4 1130

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 13 13 0 0 0 75 13 16
2017 Non-shift worker 36 35 16 8 4 0 0 72 12 1128

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 40 7 13 0 0 7 79 14 15
2017 Non-shift worker 32 36 18 9 4 0 1 69 13 1130

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 6 50 13 6 0 0 31 19 16
2017 Non-shift worker 23 37 23 11 5 0 1 60 16 1129

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 13 25 25 6 0 0 44 31 16
2017 Non-shift worker 27 34 20 13 5 0 1 61 18 1130

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 19 25 0 25 0 0 50 25 16
2017 Non-shift worker 29 39 20 9 3 0 1 68 12 1126

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 25 13 0 13 0 0 75 13 16
2017 Non-shift worker 48 22 15 8 6 0 1 71 14 1131

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 100 0 0 0 0 0 0 100 0 16
2017 Non-shift worker 78 11 4 3 2 0 2 91 5 1128

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 59 28 8 2 2 0 1 88 4 1127

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 63 22 7 4 3 0 1 86 7 1125

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 0 0 0 0 0 25 100 0 16
2017 Non-shift worker 58 13 3 1 1 0 24 93 2 1128

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 19 0 0 0 0 6 100 0 16
2017 Non-shift worker 75 12 3 1 0 0 7 95 1 1121

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 88 6 0 0 0 0 6 100 0 16
2017 Non-shift worker 83 11 2 1 1 0 2 96 2 1129

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 57 28 10 2 1 0 2 86 3 1129

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 31 38 6 0 0 0 56 6 16
2017 Non-shift worker 15 39 35 8 3 0 0 54 11 1131

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 6 44 19 25 0 0 44 13 16
2017 Non-shift worker 4 15 39 28 14 0 0 42 19 1130
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 25 0 0 13 0 36 64 16
2017 Non-shift worker 44 30 13 5 3 4 1 46 54 1131

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 575

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 575

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 575

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 72 575

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 575

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 575

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-shift worker 37 49 7 4 1 3 570

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 28 24 16 9 8 3 12 61 21 583

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 9 10 11 7 13 5 45 38 40 583
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