2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	36	6	5	3	86	8	257
2017	Non-supervisor	47	37	7	5	3	85	9	889
2014	Supervisor	50	38	4	5	3	88	7	308
2014	Non-supervisor	45	39	8	6	2	84	8	983
2011	Supervisor	52	37	4	4	3	88	7	320
2011	Non-supervisor	47	36	8	6	3	83	9	932

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	37	10	10	4	0	0	77	13	257
2017	Non-supervisor	38	37	11	10	4	0	0	75	14	887

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	25	7	1	0	93	1	257
2017	Non-supervisor	61	30	6	2	1	91	3	883
2014	Supervisor	77	18	4	1	0	95	1	308
2014	Non-supervisor	68	25	5	1	1	93	2	983
2011	Supervisor	75	22	2	2	0	96	2	320
2011	Non-supervisor	65	26	6	2	1	91	3	934

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	35	6	4	2	88	6	257
2017	Non-supervisor	53	33	7	4	3	86	7	884
2014	Supervisor	58	30	6	4	3	88	6	307
2014	Non-supervisor	53	35	6	3	2	88	5	983
2011	Supervisor	54	38	4	2	3	91	5	320
2011	Non-supervisor	51	35	7	4	2	87	6	933

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	28	7	6	2	0	86	8	258
2017	Non-supervisor	57	27	10	4	3	0	84	7	887
2014	Supervisor	58	28	6	5	2	0	86	7	308
2014	Non-supervisor	56	28	9	4	2	1	84	7	980
2011	Supervisor	49	32	11	5	2	1	81	8	319
2011	Non-supervisor	46	33	12	5	3	1	80	8	932

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	31	6	8	1	85	9	258
2017	Non-supervisor	53	30	10	5	2	83	7	887
2014	Supervisor	53	29	8	7	3	82	9	308
2014	Non-supervisor	53	31	9	5	3	84	7	979
2011	Supervisor	47	37	7	5	4	84	9	318
2011	Non-supervisor	44	35	11	7	3	79	10	932

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	23	11	7	3	2	0	78	10	258
2017	Non-supervisor	53	23	11	6	4	2	1	78	11	886
2014	Supervisor	56	21	9	5	7	2	0	79	12	307
2014	Non-supervisor	53	23	10	6	5	3	0	78	11	981
2011	Supervisor	50	23	13	8	5	1	0	73	13	318
2011	Non-supervisor	48	22	13	8	5	3	1	73	14	933

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	32	11	4	2	0	0	82	6	258
2017	Non-supervisor	51	28	10	5	4	1	1	81	9	888
2014	Supervisor	53	27	10	5	3	1	0	81	9	308
2014	Non-supervisor	51	30	10	5	3	2	0	82	8	983
2011	Supervisor	51	29	9	6	5	1	0	80	11	319
2011	Non-supervisor	46	28	12	6	4	3	0	77	11	931

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	35	9	8	2	0	81	10	257
2017	Non-supervisor	47	32	9	7	5	0	80	11	887
2014	Supervisor	50	34	7	5	3	0	85	8	308
2014	Non-supervisor	47	32	9	8	4	1	79	12	984
2011	Supervisor	48	34	7	6	4	0	82	11	320
2011	Non-supervisor	43	32	11	8	5	1	76	13	930

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	27	9	7	3	82	9	256
2017	Non-supervisor	56	26	8	6	4	83	10	887
2014	Supervisor	54	29	9	6	2	83	8	307
2014	Non-supervisor	55	28	8	6	3	83	9	983

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	40	13	13	6	1	0	67	19	258
2017	Non-supervisor	27	32	14	12	7	9	0	64	21	887
2014	Supervisor	32	40	10	11	5	1	0	73	16	308
2014	Non-supervisor	33	32	13	10	5	8	0	71	16	981
2011	Supervisor	22	37	16	13	11	2	0	60	24	320
2011	Non-supervisor	25	29	19	11	7	9	1	60	20	933

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	40	14	16	4	0	66	20	258
2017	Non-supervisor	25	34	15	16	9	2	60	25	884
2014	Supervisor	30	38	13	13	6	0	68	19	308
2014	Non-supervisor	29	35	14	13	6	3	66	20	983
2011	Supervisor	23	41	12	16	8	0	64	24	319
2011	Non-supervisor	25	35	16	14	8	3	62	22	932

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	40	17	24	7	1	51	31	258
2017	Non-supervisor	17	30	18	19	9	6	50	30	889
2014	Supervisor	17	36	20	19	9	0	52	27	308
2014	Non-supervisor	20	33	17	17	7	7	56	26	982
2011	Supervisor	13	37	21	18	10	1	51	28	320
2011	Non-supervisor	13	34	19	16	9	8	52	27	933

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	31	20	15	6	2	57	22	258
2017	Non-supervisor	20	29	17	16	13	5	52	30	884
2014	Supervisor	27	34	17	11	9	3	62	21	308
2014	Non-supervisor	25	29	17	13	10	6	57	25	981
2011	Supervisor	19	32	22	14	10	3	53	25	319
2011	Non-supervisor	17	31	18	14	12	8	52	28	931

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	34	16	26	11	0	47	37	257
2017	Non-supervisor	13	30	14	25	15	3	44	42	886
2014	Supervisor	18	34	17	21	10	1	52	31	307
2014	Non-supervisor	18	32	16	21	11	2	51	33	981
2011	Supervisor	10	38	15	24	12	0	49	37	319
2011	Non-supervisor	13	38	14	20	12	3	53	33	932

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	38	11	13	6	0	70	19	257
2017	Non-supervisor	33	38	12	11	6	0	71	17	888
2014	Supervisor	36	33	14	11	7	0	69	18	308
2014	Non-supervisor	35	38	13	8	5	0	73	13	982
2011	Supervisor	25	45	12	11	7	0	69	18	320
2011	Non-supervisor	27	42	13	11	6	1	69	17	933

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	40	12	17	2	0	0	70	19	257
2017	Non-supervisor	29	42	11	13	4	0	0	71	17	888

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	41	15	15	12	2	3	56	28	257
2017	Non-supervisor	11	19	17	19	15	17	2	37	41	888
2014	Supervisor	16	36	15	22	9	2	1	53	32	307
2014	Non-supervisor	12	23	15	17	13	16	3	44	37	983

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	37	11	12	4	0	0	72	16	258
2017	Non-supervisor	41	35	10	9	4	0	1	77	13	888
2014	Supervisor	40	38	11	7	4	0	0	78	11	308
2014	Non-supervisor	42	36	11	7	4	1	0	79	10	984
2011	Supervisor	33	42	10	8	6	0	0	76	14	320
2011	Non-supervisor	37	35	12	9	6	1	1	73	15	932

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	41	14	13	5	1	2	68	18	258
2014	Supervisor	35	33	12	10	5	2	3	71	16	308

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	40	9	4	2	0	0	84	7	257
2017	Non-supervisor	39	34	11	10	5	1	0	74	15	888
2014	Supervisor	42	36	6	11	4	0	0	79	15	308
2014	Non-supervisor	42	36	8	9	4	1	1	79	13	983
2011	Supervisor	42	37	7	10	4	0	0	79	15	319
2011	Non-supervisor	36	36	9	12	4	1	0	74	17	934

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	39	8	10	5	0	0	77	15	258
2017	Non-supervisor	27	29	14	12	10	8	0	61	24	889
2014	Supervisor	47	30	8	9	5	2	0	78	14	308
2014	Non-supervisor	36	26	10	11	7	8	1	69	20	983
2011	Supervisor	54	27	8	7	4	0	0	81	11	320
2011	Non-supervisor	36	28	12	10	7	6	1	69	18	933

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	44	8	9	2	0	0	81	10	258
2017	Non-supervisor	36	42	9	9	4	0	0	78	14	888
2014	Supervisor	39	36	10	11	3	0	0	76	14	307
2014	Non-supervisor	38	38	9	10	4	0	1	77	14	984
2011	Supervisor	42	39	10	6	3	0	1	81	9	320
2011	Non-supervisor	38	39	9	8	4	1	1	78	12	932

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	35	2	6	1	91	6	258
2017	Non-supervisor	53	34	6	3	2	88	6	889
2014	Supervisor	59	32	3	4	1	91	6	308
2014	Non-supervisor	53	34	6	5	2	88	6	983
2011	Supervisor	64	27	4	2	2	91	4	319
2011	Non-supervisor	52	33	6	5	3	86	8	932

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	30	2	5	0	93	5	258
2017	Non-supervisor	55	34	5	3	2	89	5	887
2014	Supervisor	63	31	4	2	1	94	2	307
2014	Non-supervisor	54	34	6	4	2	88	6	984
2011	Supervisor	61	34	2	2	1	96	3	320
2011	Non-supervisor	51	40	4	3	2	91	5	934

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	46	9	11	9	0	70	20	258
2017	Non-supervisor	27	38	12	14	8	2	66	22	887
2014	Supervisor	30	38	16	10	6	1	68	16	307
2014	Non-supervisor	35	34	12	11	6	1	71	17	981
2011	Supervisor	30	45	12	7	7	0	75	14	319
2011	Non-supervisor	30	36	15	10	8	2	67	18	933

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	34	11	14	10	1	2	64	25	258
2017	Non-supervisor	22	32	14	16	14	2	2	55	30	886
2014	Supervisor	37	29	11	11	11	1	1	67	22	308
2014	Non-supervisor	29	30	13	14	11	1	2	61	26	980
2011	Supervisor	28	37	9	12	11	0	2	67	23	318
2011	Non-supervisor	23	31	14	15	14	2	2	56	30	932

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	35	7	8	1	0	83	9	256
2017	Non-supervisor	41	38	9	8	4	0	80	11	882
2014	Supervisor	47	38	5	6	3	0	85	10	308
2014	Non-supervisor	34	44	10	7	5	0	78	12	984
2011	Supervisor	51	36	4	6	3	0	87	9	317
2011	Non-supervisor	40	38	10	8	3	1	78	12	933

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	34	4	5	0	90	6	257
2017	Non-supervisor	50	32	9	6	3	82	8	882
2014	Supervisor	57	26	9	7	2	83	9	308
2014	Non-supervisor	50	32	9	6	3	82	9	984

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	31	12	10	2	0	0	76	12	257
2017	Non-supervisor	42	39	9	7	3	0	0	82	10	884
2014	Supervisor	45	33	9	10	3	0	0	78	13	308
2014	Non-supervisor	45	36	11	6	3	0	0	81	9	984
2011	Supervisor	41	38	12	5	5	0	0	79	9	317
2011	Non-supervisor	43	37	10	7	2	1	1	81	9	931

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	42	11	6	2	0	0	81	9	258
2017	Non-supervisor	28	42	16	8	4	2	0	72	11	887

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	32	6	5	4	0	0	86	8	258
2017	Non-supervisor	59	28	6	5	2	0	0	88	6	888
2014	Supervisor	54	28	10	5	3	0	0	83	8	308
2014	Non-supervisor	59	27	7	4	2	1	1	87	6	983
2011	Supervisor	45	34	8	9	3	0	0	80	12	320
2011	Non-supervisor	55	30	7	5	2	1	1	86	7	934

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	23	9	8	8	1	22	68	20	258
2017	Non-supervisor	45	22	9	8	5	2	8	76	14	883
2014	Supervisor	32	17	8	11	6	0	26	67	22	308
2014	Non-supervisor	45	25	8	8	5	2	8	77	15	984
2011	Supervisor	25	22	8	10	9	1	25	63	25	319
2011	Non-supervisor	44	25	9	7	5	1	7	76	14	933

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	36	21	10	5	0	1	64	16	258
2017	Non-supervisor	48	35	10	4	1	0	1	84	5	889
2014	Supervisor	24	35	23	11	6	0	0	60	17	308
2014	Non-supervisor	46	39	11	3	1	0	1	86	4	984
2011	Supervisor	19	31	25	15	10	0	0	50	25	320
2011	Non-supervisor	38	38	15	5	3	1	0	77	8	933

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	23	5	2	2	0	5	90	4	258
2017	Non-supervisor	70	20	2	2	2	1	3	94	4	887
2014	Supervisor	62	20	6	3	2	1	6	88	6	308
2014	Non-supervisor	69	19	4	2	1	2	3	92	4	985
2011	Supervisor	55	24	6	7	2	0	6	84	10	318
2011	Non-supervisor	69	20	4	3	2	1	1	91	5	933

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	31	40	30	258
2017	Non-supervisor	22	47	31	888
2014	Supervisor	35	41	24	307
2014	Non-supervisor	21	49	31	981
2011	Supervisor	32	44	24	318
2011	Non-supervisor	24	48	28	931

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	16	51	19	9	1	4	79
2017	Non-supervisor	18	58	11	4	3	5	197
2014	Supervisor	10	56	23	6	9999	4	109
2014	Non-supervisor	18	51	14	8	9999	9	200
2011	Supervisor	17	53	21	3	9999	6	102
2011	Non-supervisor	12	58	15	7	9999	8	222

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	31	7	6	0	87	6	256
2017	Non-supervisor	48	36	8	5	3	84	8	887
2014	Supervisor	61	30	4	3	2	91	6	308
2014	Non-supervisor	50	36	7	5	1	87	6	984
2011	Supervisor	57	35	4	2	2	92	4	319
2011	Non-supervisor	48	37	8	5	2	86	7	934

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	41	16	8	4	0	72	12	257
2017	Non-supervisor	34	40	11	10	5	0	74	15	886
2014	Supervisor	37	42	11	6	5	0	79	10	308
2014	Non-supervisor	37	40	12	8	3	1	77	11	981
2011	Supervisor	32	47	6	9	5	0	80	14	319
2011	Non-supervisor	35	42	12	7	4	1	77	11	930

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	30	41	17	5	0	1	21	38	257
2017	Non-supervisor	8	19	43	18	10	1	2	28	28	885
2014	Supervisor	13	24	43	16	5	0	0	21	36	307
2014	Non-supervisor	7	22	39	20	10	0	1	31	30	981
2011	Supervisor	11	27	40	18	3	0	1	22	38	319
2011	Non-supervisor	8	24	40	18	8	1	2	26	33	931

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	21	29	27	15	1	1	43	27	258
2017	Non-supervisor	6	13	28	27	22	2	2	51	20	883
2014	Supervisor	6	14	31	32	15	0	1	48	21	307
2014	Non-supervisor	4	13	27	32	21	1	2	54	18	980
2011	Supervisor	8	16	37	27	10	0	2	38	25	320
2011	Non-supervisor	6	14	27	30	18	2	3	51	21	930

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	27	35	20	6	0	2	26	39	257
2017	Non-supervisor	11	22	33	20	12	1	2	32	34	886
2014	Supervisor	17	27	37	13	5	0	1	19	44	308
2014	Non-supervisor	13	23	32	18	12	1	1	31	37	983
2011	Supervisor	19	28	37	11	4	0	0	16	47	320
2011	Non-supervisor	14	25	33	15	8	2	3	25	41	930

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	13	33	38	9	1	2	48	18	255
2017	Non-supervisor	2	7	29	35	23	1	3	60	10	882
2014	Supervisor	7	14	38	29	13	0	0	41	21	308
2014	Non-supervisor	3	8	27	37	23	0	2	61	11	979
2011	Supervisor	11	18	36	27	8	0	0	34	30	319
2011	Non-supervisor	5	11	30	30	20	1	2	52	17	930

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	28	36	14	7	2	1	22	42	258
2017	Non-supervisor	9	18	29	21	18	1	3	41	29	881
2014	Supervisor	17	28	34	17	5	0	0	21	45	308
2014	Non-supervisor	7	15	28	27	19	1	2	48	23	980
2011	Supervisor	22	31	31	11	4	0	2	15	53	319
2011	Non-supervisor	12	19	27	23	16	1	2	40	32	931

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	14	41	26	13	0	1	39	19	258
2017	Non-supervisor	6	12	26	29	21	3	3	53	19	885
2014	Supervisor	5	9	33	37	15	0	1	53	13	308
2014	Non-supervisor	3	8	24	32	28	2	2	63	12	979
2011	Supervisor	6	24	33	24	11	1	1	36	31	319
2011	Non-supervisor	7	15	28	26	18	2	4	47	23	929

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	23	42	17	6	0	1	23	34	258
2017	Non-supervisor	9	22	32	22	12	2	2	35	32	884
2014	Supervisor	17	25	38	14	6	0	0	19	42	307
2014	Non-supervisor	11	19	35	20	12	1	1	33	30	983

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	28	6	5	2	0	87	7	255
2017	Non-supervisor	49	29	7	8	6	1	79	14	888
2014	Supervisor	61	27	5	5	2	1	89	7	308
2014	Non-supervisor	52	26	8	7	6	1	79	13	985

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	40	5	5	0	90	6	258
2017	Non-supervisor	51	33	7	6	3	84	9	889
2014	Supervisor	46	41	5	6	2	87	8	308
2014	Non-supervisor	50	36	7	4	2	86	7	984

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	33	10	1	1	1	0	88	2	258
2017	Non-supervisor	50	35	8	2	2	3	1	88	4	887
2014	Supervisor	55	30	9	2	2	2	0	87	4	308
2014	Non-supervisor	56	29	8	2	1	4	1	89	3	981

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	35	7	2	1	0	90	3	258
2017	Non-supervisor	49	37	7	4	2	1	87	6	885
2014	Supervisor	57	30	7	4	2	1	88	5	308
2014	Non-supervisor	56	31	7	3	1	2	89	4	982
2011	Supervisor	36	45	10	5	3	1	82	8	319
2011	Non-supervisor	39	38	12	6	3	2	78	10	932

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	33	6	4	1	0	90	5	258
2017	Non-supervisor	57	29	7	4	2	0	87	6	887
2014	Supervisor	61	28	7	4	1	0	89	4	308
2014	Non-supervisor	60	30	5	3	2	0	90	5	981
2011	Supervisor	47	39	7	3	3	0	86	6	319
2011	Non-supervisor	49	35	9	5	1	1	84	6	930

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	41	11	8	5	1	2	75	14	257
2017	Non-supervisor	31	29	15	10	8	5	3	64	19	887
2014	Supervisor	38	37	10	8	4	0	2	77	12	308
2014	Non-supervisor	38	30	11	7	6	5	3	74	14	983

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	27	4	1	1	0	0	94	2	257
2017	Non-supervisor	58	31	6	2	1	1	1	91	3	885
2014	Supervisor	73	23	3	1	0	0	0	96	1	308
2014	Non-supervisor	64	26	6	2	0	2	0	92	2	980
2011	Supervisor	62	28	6	2	1	1	0	90	3	320
2011	Non-supervisor	53	31	9	3	1	3	1	87	4	928

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	29	5	3	0	0	0	92	4	257
2017	Non-supervisor	53	33	6	4	2	1	0	87	6	885
2014	Supervisor	66	23	4	3	2	1	1	91	5	308
2014	Non-supervisor	57	29	6	4	1	2	1	88	5	980
2011	Supervisor	51	34	9	4	2	0	0	85	6	320
2011	Non-supervisor	45	35	8	6	3	3	1	83	9	928

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	34	9	7	0	1	0	84	7	256
2017	Non-supervisor	41	33	13	7	2	4	0	77	9	884
2014	Supervisor	51	33	6	6	1	2	1	86	7	308
2014	Non-supervisor	40	31	13	7	3	4	2	75	11	980
2011	Supervisor	28	43	15	9	3	2	0	72	12	320
2011	Non-supervisor	22	33	22	9	5	6	2	60	16	933

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	24	13	17	13	7	3	52	34	257
2017	Non-supervisor	21	24	14	15	14	10	2	51	33	888
2014	Supervisor	33	20	14	13	11	6	2	58	27	308
2014	Non-supervisor	27	24	16	12	10	10	2	57	24	980
2011	Supervisor	14	30	18	18	9	7	5	50	30	320
2011	Non-supervisor	19	23	18	15	10	13	2	49	30	931

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	51	5	7	2	86	9	258
2017	Non-supervisor	42	46	4	6	2	88	8	886
2014	Supervisor	39	48	3	9	2	87	11	308
2014	Non-supervisor	40	46	4	6	3	87	9	983
2011	Supervisor	37	52	3	4	4	89	8	320
2011	Non-supervisor	40	46	4	8	2	86	10	933

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	31	7	15	10	68	25	258
2017	Non-supervisor	35	34	6	16	9	69	25	887
2014	Supervisor	37	33	6	14	9	71	24	308
2014	Non-supervisor	40	35	8	12	5	75	18	982
2011	Supervisor	32	35	8	14	11	68	24	318
2011	Non-supervisor	36	37	7	12	8	73	20	929

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	24	4	4	1	91	5	258
2017	Non-supervisor	57	32	6	4	1	90	5	885
2014	Supervisor	62	27	7	4	1	89	4	308
2014	Non-supervisor	54	34	7	4	1	88	5	983

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	19	6	5	1	0	2	87	6	258
2017	Non-supervisor	71	14	5	5	2	1	2	88	7	887
2014	Supervisor	69	18	3	4	3	0	3	89	8	308
2014	Non-supervisor	70	14	5	3	3	1	3	88	7	984
2011	Supervisor	70	17	4	4	1	1	2	90	6	320
2011	Non-supervisor	69	16	4	4	3	1	2	89	7	933

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	18	6	7	4	1	84	11	257
2017	Non-supervisor	68	13	5	7	5	2	82	12	887
2014	Supervisor	65	16	7	6	4	1	82	10	308
2014	Non-supervisor	67	15	4	6	5	3	84	12	980
2011	Supervisor	67	16	5	8	3	1	84	11	320
2011	Non-supervisor	67	14	5	8	4	2	83	12	931

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	23	5	9	3	0	2	83	12	257
2017	Non-supervisor	63	14	6	8	4	1	4	81	13	889
2014	Supervisor	68	13	5	6	4	0	3	85	10	308
2014	Non-supervisor	67	11	6	6	5	0	4	82	12	984
2011	Supervisor	60	22	5	6	3	0	3	85	9	315
2011	Non-supervisor	63	13	6	8	5	0	4	80	13	930

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	76	13	4	3	2	0	2	91	6	258
2017	Non-supervisor	75	9	4	3	3	1	4	89	7	889
2014	Supervisor	77	11	5	4	1	0	2	91	5	308
2014	Non-supervisor	74	11	4	4	4	0	4	88	8	984
2011	Supervisor	76	12	5	2	3	0	1	90	5	320
2011	Non-supervisor	75	9	6	3	3	0	4	88	6	932

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	29	11	8	4	0	1	78	12	258
2017	Non-supervisor	55	18	10	6	5	2	4	78	11	888
2014	Supervisor	51	21	14	6	5	0	3	75	11	308
2014	Non-supervisor	56	18	10	7	4	1	6	79	11	981

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	29	7	5	0	1	2	88	5	257
2017	Non-supervisor	64	18	8	3	2	2	4	87	5	886
2014	Supervisor	61	20	8	4	2	2	3	86	6	308
2014	Non-supervisor	64	18	6	3	2	3	5	88	5	981
2011	Supervisor	70	17	5	3	1	0	4	91	4	320
2011	Non-supervisor	65	16	8	4	1	3	4	86	5	932

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	13	87	258
2017	Non-supervisor	14	86	886
2014	Supervisor	11	89	308
2014	Non-supervisor	15	85	980

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	34
2017	Non-supervisor	51	128
2014	Supervisor	37	33
2014	Non-supervisor	60	142

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	53	34
2017	Non-supervisor	66	128
2014	Supervisor	59	33
2014	Non-supervisor	50	142

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	34
2014	Supervisor	21	33
2014	Non-supervisor	3	142

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	34
2017	Non-supervisor	128
2014	Supervisor	33

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	34

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	142

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	128
2014	Non-supervisor	7	142

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	34
2017	Non-supervisor	37	127
2014	Supervisor	58	33
2014	Non-supervisor	28	142

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	34
2017	Non-supervisor	28	127
2014	Supervisor	35	33
2014	Non-supervisor	32	142

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	34
2017	Non-supervisor	46	127
2014	Supervisor	53	33
2014	Non-supervisor	44	142

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	34
2017	Non-supervisor	47	127
2014	Supervisor	44	33
2014	Non-supervisor	44	142

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	34
2017	Non-supervisor	32	127
2014	Supervisor	39	33
2014	Non-supervisor	26	142

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	34
2017	Non-supervisor	53	127
2014	Supervisor	59	33
2014	Non-supervisor	54	142

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	34
2017	Non-supervisor	30	127
2014	Supervisor	26	33
2014	Non-supervisor	33	142

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	34

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	127
2014	Non-supervisor	13	142

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	34
2017	Non-supervisor	8	127
2014	Non-supervisor	9	142

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	34
2017	Non-supervisor	54	127
2014	Supervisor	44	33
2014	Non-supervisor	36	142

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	34
2017	Non-supervisor	25	127
2014	Supervisor	24	33
2014	Non-supervisor	17	142

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	34
2017	Non-supervisor	13	127
2014	Non-supervisor	10	142

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	71	34
2017	Non-supervisor	52	127
2014	Supervisor	63	33
2014	Non-supervisor	52	141

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	34
2017	Non-supervisor	28	127
2014	Supervisor	34	33
2014	Non-supervisor	26	141

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	34
2017	Non-supervisor	14	127
2014	Supervisor	32	33
2014	Non-supervisor	12	141

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	34
2017	Non-supervisor	24	127
2014	Supervisor	21	33
2014	Non-supervisor	14	141

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	34
2017	Non-supervisor	16	127
2014	Non-supervisor	7	141

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	34
2017	Non-supervisor	6	127
2014	Non-supervisor	5	141

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	34
2017	Non-supervisor	9	127
2014	Non-supervisor	16	141

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	127
2014	Supervisor	16	33
2014	Non-supervisor	13	141

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	127
2014	Supervisor	20	33
2014	Non-supervisor	23	141

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	119
2014	Non-supervisor	15	134

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	119
2014	Supervisor	31	32
2014	Non-supervisor	26	134

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	6	119
2014	Non-supervisor	9	134

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	119
2014	Non-supervisor	10	134

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	29
2017	Non-supervisor	10	119
2014	Non-supervisor	11	134

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	29
2017	Non-supervisor	13	119
2014	Non-supervisor	7	134

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	29
2017	Non-supervisor	24	119
2014	Supervisor	17	32
2014	Non-supervisor	21	134

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	29
2017	Non-supervisor	7	119
2014	Non-supervisor	6	134

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	119
2014	Non-supervisor	10	134

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	29
2017	Non-supervisor	29	119
2014	Supervisor	39	32
2014	Non-supervisor	25	134

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	119
2014	Non-supervisor	4	134

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	44	29
2017	Non-supervisor	48	119
2014	Supervisor	52	32
2014	Non-supervisor	38	134

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	29

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	48	29
2017	Non-supervisor	63	119
2014	Supervisor	46	32
2014	Non-supervisor	43	134

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	119
2014	Non-supervisor	8	134

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	100	0	34
2017	Non-supervisor	94	6	127

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	25	16	8	5	22	2	61	18	258
2017	Non-supervisor	16	16	16	7	7	32	7	52	22	888
2014	Supervisor	27	25	16	6	5	18	3	67	13	308
2014	Non-supervisor	21	19	15	6	4	28	7	62	15	978

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	36	16	7	2	4	0	74	9	258
2017	Non-supervisor	34	34	14	6	4	7	1	74	10	883
2014	Supervisor	43	34	12	6	3	3	0	79	9	308
2014	Non-supervisor	40	30	14	4	2	8	1	77	7	979
2011	Supervisor	36	42	13	6	2	1	0	79	8	320
2011	Non-supervisor	33	36	16	5	3	7	0	74	9	931

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	6	94	258
2017	Non-supervisor	6	94	886
2014	Supervisor	4	96	308
2014	Non-supervisor	5	95	980

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	14
2017	Non-supervisor	41	49
2014	Supervisor	47	12
2014	Non-supervisor	34	50

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	79	14
2017	Non-supervisor	88	49
2014	Supervisor	71	12
2014	Non-supervisor	79	50

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Non-supervisor	0	50

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	14
2017	Non-supervisor	49
2014	Supervisor	12
2014	Non-supervisor	50

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Non-supervisor	0	50

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Non-supervisor	49
2014	Supervisor	12
2014	Non-supervisor	50

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	12
2014	Non-supervisor	18	50

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	49
2014	Non-supervisor	9	50

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	49
2014	Supervisor	0	12
2014	Non-supervisor	11	50

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Supervisor	0	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	14
2017	Non-supervisor	31	49
2014	Non-supervisor	21	50

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	14
2017	Non-supervisor	51	49
2014	Supervisor	41	12
2014	Non-supervisor	28	50

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Supervisor	0	12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Supervisor	0	12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	14
2017	Non-supervisor	12	49

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2017	Non-supervisor	0	49

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	49
2014	Non-supervisor	21	50

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Supervisor	14
2017	Non-supervisor	49
2014	Supervisor	12
2014	Non-supervisor	50

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	49
2014	Non-supervisor	37	50

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	33	49
2014	Non-supervisor	30	50

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	49
2014	Non-supervisor	18	50

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	49
2014	Supervisor	0	12
2014	Non-supervisor	13	50

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2017	Non-supervisor	24	49
2014	Non-supervisor	15	50

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	49
2014	Supervisor	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2017	Non-supervisor	10	49
2014	Supervisor	0	12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	49

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	9	50

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	14
2017	Non-supervisor	39	49
2014	Supervisor	44	12
2014	Non-supervisor	51	50

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Supervisor	0	12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	14
2017	Non-supervisor	32	44
2014	Non-supervisor	22	49

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Supervisor	0	12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Supervisor	14
2017	Non-supervisor	44
2014	Supervisor	12
2014	Non-supervisor	49

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14
2014	Non-supervisor	0	49

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	44
2014	Non-supervisor	13	49

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	23	44
2014	Non-supervisor	17	49

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	39	44
2014	Supervisor	41	12
2014	Non-supervisor	37	49

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Supervisor	14
2017	Non-supervisor	44
2014	Supervisor	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	14
2017	Non-supervisor	55	44
2014	Supervisor	67	12
2014	Non-supervisor	70	49

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	14

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	44
2014	Non-supervisor	11	49

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	100	0	14
2017	Non-supervisor	100	0	49

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	22	13	4	2	30	3	71	9	258
2017	Non-supervisor	17	15	17	2	3	38	8	60	9	885
2014	Supervisor	31	17	18	3	1	25	4	69	5	308
2014	Non-supervisor	23	16	14	3	2	35	8	68	7	981

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	31	13	4	1	6	0	81	5	258
2017	Non-supervisor	39	33	12	2	2	9	1	81	5	889
2014	Supervisor	46	30	12	2	2	8	1	82	4	307
2014	Non-supervisor	40	30	12	3	1	13	2	82	5	980
2011	Supervisor	44	41	10	2	0	3	0	88	2	320
2011	Non-supervisor	40	33	14	2	1	10	0	81	4	932

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	11	89	257
2017	Non-supervisor	16	84	889
2014	Supervisor	10	90	307
2014	Non-supervisor	12	88	978

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	79	21	28
2017	Non-supervisor	72	28	139
2014	Supervisor	84	16	29
2014	Non-supervisor	77	23	117

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	33	0	14	5	0	81	19	22
2017	Non-supervisor	56	31	4	4	4	1	88	8	100
2014	Supervisor	43	36	8	14	0	0	78	14	25
2014	Non-supervisor	57	31	5	6	1	0	88	7	90

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	37	3	0	0	0	7	97	0	258
2017	Non-supervisor	28	55	7	5	1	2	2	86	6	889
2014	Supervisor	53	34	2	1	0	0	10	96	2	308
2014	Non-supervisor	36	46	7	5	1	1	4	86	7	981
2011	Supervisor	42	44	2	2	1	0	9	95	3	320
2011	Non-supervisor	29	57	8	3	1	1	2	88	4	933

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	31	19	7	7	13	6	60	16	258
2017	Non-supervisor	11	22	21	12	7	22	5	46	25	886
2014	Supervisor	17	25	21	12	10	7	8	50	26	307
2014	Non-supervisor	10	22	18	13	16	15	6	40	37	980
2011	Supervisor	20	38	15	9	4	10	4	67	16	320
2011	Non-supervisor	14	31	17	9	5	19	5	60	18	931

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	27	5	1	1	2	7	93	2	258
2017	Non-supervisor	48	32	7	2	1	7	2	88	3	887
2014	Supervisor	59	23	3	2	0	2	11	95	2	308
2014	Non-supervisor	50	28	7	1	1	8	4	90	2	980
2011	Supervisor	47	32	4	1	1	1	13	93	2	320
2011	Non-supervisor	48	31	9	2	1	8	2	88	3	931

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	27	7	2	2	2	6	88	4	257
2017	Non-supervisor	36	33	12	3	2	12	2	80	6	888
2014	Supervisor	53	26	6	3	1	2	8	88	5	307
2014	Non-supervisor	39	28	10	4	3	12	4	80	8	981
2011	Supervisor	44	34	6	2	2	2	9	89	4	320
2011	Non-supervisor	37	32	12	4	2	12	2	80	6	932

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	25	6	4	3	0	0	87	7	258
2017	Non-supervisor	63	24	5	4	2	0	0	88	7	887

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	23	7	4	3	0	0	87	7	258
2017	Non-supervisor	61	23	8	3	3	1	0	86	6	888

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	43	12	5	2	0	0	81	7	258
2017	Non-supervisor	35	39	15	6	2	3	0	77	8	888

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	51	12	9	6	0	0	73	15	257
2017	Non-supervisor	31	40	14	8	5	2	0	72	13	888

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	28	15	5	5	0	1	75	10	258
2017	Non-supervisor	46	29	13	5	6	0	1	77	11	887

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	31	30	18	10	0	0	42	28	258
2017	Non-supervisor	25	38	23	9	4	0	1	64	13	888

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	35	17	15	4	0	0	64	19	258
2017	Non-supervisor	39	35	16	6	2	0	2	75	9	887

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	22	30	26	12	0	1	31	38	257
2017	Non-supervisor	22	34	23	12	8	0	1	57	20	888

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	32	17	5	2	1	2	75	7	258
2017	Non-supervisor	59	24	7	1	1	0	7	89	3	888

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	34	23	12	4	0	0	61	16	258
2017	Non-supervisor	39	35	15	7	4	0	1	75	11	886

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	39	19	13	3	0	0	66	15	258
2017	Non-supervisor	33	36	17	8	4	0	1	70	12	887

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	37	27	13	6	0	0	53	20	257
2017	Non-supervisor	24	37	23	10	5	0	1	62	15	887

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	33	21	15	7	0	0	57	22	258
2017	Non-supervisor	28	34	20	12	5	0	1	62	17	888

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	37	26	8	4	0	0	62	12	258
2017	Non-supervisor	30	39	18	9	3	0	1	70	12	884

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	24	13	7	5	0	0	75	12	258
2017	Non-supervisor	48	22	15	8	6	0	1	70	14	889

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	82	10	2	2	3	0	0	92	5	258
2017	Non-supervisor	77	11	4	3	2	0	3	91	5	886

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	34	7	4	1	0	0	89	4	257
2017	Non-supervisor	61	26	8	2	2	0	1	88	4	886

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	23	8	4	4	0	0	84	8	256
2017	Non-supervisor	64	21	7	4	3	0	1	86	7	885

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	39	10	4	1	0	0	84	5	258
2017	Non-supervisor	62	5	1	0	0	0	31	97	1	886

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	75	17	4	1	0	0	4	95	1	257
2017	Non-supervisor	75	11	3	1	0	0	9	95	1	880

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	88	8	2	0	1	0	1	97	1	258
2017	Non-supervisor	81	11	2	1	1	0	3	95	3	887

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	26	11	2	0	0	1	87	2	258
2017	Non-supervisor	57	28	10	2	1	0	2	87	3	887

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	34	45	9	4	0	0	43	12	258
2017	Non-supervisor	16	40	32	8	3	0	0	57	11	889

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	3	19	47	21	10	0	0	31	22	258
2017	Non-supervisor	5	13	36	30	15	0	0	46	18	888

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	35	20	7	4	4	1	32	68	258
2017	Non-supervisor	47	29	11	5	3	4	1	49	51	889

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	1	163
2017	Non-supervisor	9	421

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	163
2017	Non-supervisor	18	421

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	163
2017	Non-supervisor	6	421

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	84	163
2017	Non-supervisor	68	421

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	163
2017	Non-supervisor	4	421

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	163
2017	Non-supervisor	25	421

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	41	46	11	1	1	1	162
2017	Non-supervisor	35	50	5	5	1	4	417

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	20	20	13	7	2	13	53	23	165
2017	Non-supervisor	29	24	14	9	9	3	12	63	21	427

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	8	14	6	8	5	50	37	31	165
2017	Non-supervisor	9	11	10	8	14	5	44	39	43	427

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.