2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 48 37 7 5 3 0 0 85 9 1147
2014 National Capital Region 46 39 7 5 2 0 0 85 7 1215
2014 Ontario (excluding National Capital Region) 58 30 0 8 4 0 0 88 12 69

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 38 37 11 10 4 0 0 75 14 1145

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 62 29 6 2 0 0 0 91 3 1141
2014 National Capital Region 70 24 5 1 1 0 0 94 2 1215
2014 Ontario (excluding National Capital Region) 79 19 1 0 1 0 0 97 1 69

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 53 34 7 4 3 0 0 86 6 1142
2014 National Capital Region 54 34 6 3 2 0 0 88 6 1214
2014 Ontario (excluding National Capital Region) 66 23 5 3 1 0 1 91 4 68

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 57 27 9 5 2 0 0 84 7 1146
2014 National Capital Region 56 28 8 4 2 1 0 85 7 1215
2014 Ontario (excluding National Capital Region) 64 23 9 4 0 0 0 87 4 69

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 53 30 9 6 2 0 0 83 8 1146
2014 National Capital Region 52 32 8 5 3 0 0 84 8 1214
2014 Ontario (excluding National Capital Region) 63 23 10 2 1 0 0 86 4 69

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 53 23 11 6 4 2 0 78 11 1145
2014 National Capital Region 54 23 10 6 5 3 0 79 11 1215
2014 Ontario (excluding National Capital Region) 57 18 15 4 3 4 0 78 7 69
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 51 29 10 5 4 1 1 81 9 1147
2014 National Capital Region 51 30 10 5 3 2 0 82 8 1215
2014 Ontario (excluding National Capital Region) 55 26 7 3 7 3 0 83 10 69

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 47 33 9 7 4 0 0 80 11 1145
2014 National Capital Region 48 33 8 7 4 0 0 81 11 1216
2014 Ontario (excluding National Capital Region) 51 29 5 8 5 1 0 81 14 69

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 56 27 8 6 4 0 0 82 10 1144
2014 National Capital Region 55 29 8 6 2 0 0 84 9 1214
2014 Ontario (excluding National Capital Region) 58 22 5 9 5 1 0 81 13 69

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 27 34 14 12 7 7 0 65 20 1146
2014 National Capital Region 33 33 12 10 5 6 0 71 16 1214
2014 Ontario (excluding National Capital Region) 35 33 13 6 3 11 0 76 10 69

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 25 35 15 16 8 2 0 61 24 1143
2014 National Capital Region 30 35 14 14 6 2 0 66 20 1216
2014 Ontario (excluding National Capital Region) 28 50 4 10 3 5 0 82 13 69

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 15 33 18 20 9 5 0 50 31 1148
2014 National Capital Region 18 33 18 18 7 5 0 54 27 1215
2014 Ontario (excluding National Capital Region) 23 42 7 13 5 9 0 72 20 69

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 21 29 18 16 12 4 0 53 28 1143
2014 National Capital Region 25 30 17 13 10 5 0 58 24 1214
2014 Ontario (excluding National Capital Region) 29 33 9 10 8 11 0 69 20 69

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 13 31 14 25 14 3 0 45 41 1144
2014 National Capital Region 18 32 16 21 10 2 0 51 33 1213
2014 Ontario (excluding National Capital Region) 22 34 13 16 12 3 0 58 29 69
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 33 38 12 12 6 0 0 71 17 1146
2014 National Capital Region 34 37 14 9 6 0 0 72 14 1214
2014 Ontario (excluding National Capital Region) 42 35 5 8 9 0 0 77 17 69

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 29 42 11 14 4 0 0 71 18 1146

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 11 24 17 18 14 13 2 42 38 1146
2014 National Capital Region 13 27 16 18 11 13 3 47 34 1214
2014 Ontario (excluding National Capital Region) 14 21 5 27 19 13 0 41 53 69

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 40 35 11 9 4 0 1 76 14 1147
2014 National Capital Region 41 37 11 7 4 0 0 79 10 1216
2014 Ontario (excluding National Capital Region) 46 32 7 6 6 3 1 81 12 69

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 25 41 13 13 5 2 2 68 18 259
2014 National Capital Region 34 33 12 10 5 2 3 71 16 298

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 40 35 10 9 5 1 0 76 13 1146
2014 National Capital Region 42 36 8 9 3 1 0 80 13 1215
2014 Ontario (excluding National Capital Region) 39 34 8 11 7 0 1 74 18 69

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 29 31 13 11 9 6 0 64 22 1148
2014 National Capital Region 39 27 10 11 6 7 1 71 18 1215
2014 Ontario (excluding National Capital Region) 39 24 9 12 10 6 0 67 24 69

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 36 42 9 9 4 0 0 78 13 1147
2014 National Capital Region 38 38 9 11 4 0 0 76 15 1215
2014 Ontario (excluding National Capital Region) 51 30 9 7 3 0 0 81 10 69

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 54 35 5 4 2 0 0 89 6 1148
2014 National Capital Region 54 34 5 5 2 0 0 89 6 1215
2014 Ontario (excluding National Capital Region) 67 20 7 4 1 0 0 88 5 69

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 57 33 5 4 1 0 0 90 5 1146
2014 National Capital Region 56 33 5 4 1 0 0 90 5 1215
2014 Ontario (excluding National Capital Region) 61 26 6 2 4 0 0 87 7 69

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 27 40 11 13 8 1 0 67 21 1146
2014 National Capital Region 33 36 13 11 6 1 0 70 17 1215
2014 Ontario (excluding National Capital Region) 49 28 14 3 6 0 0 77 9 69

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 23 32 13 15 13 2 2 57 29 1145
2014 National Capital Region 31 30 12 14 11 1 2 62 25 1215
2014 Ontario (excluding National Capital Region) 32 29 17 10 10 0 2 62 20 69

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 43 37 9 8 3 0 0 80 11 1139
2014 National Capital Region 37 43 9 7 4 0 0 80 11 1216
2014 Ontario (excluding National Capital Region) 52 29 7 6 6 0 0 81 12 69

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 52 32 8 6 2 0 0 84 8 1140
2014 National Capital Region 51 31 9 6 3 0 0 82 9 1216
2014 Ontario (excluding National Capital Region) 64 15 11 6 5 0 0 79 10 69

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 43 37 9 8 3 0 0 80 10 1142
2014 National Capital Region 44 36 11 7 2 0 0 80 9 1216
2014 Ontario (excluding National Capital Region) 61 22 5 6 6 0 0 83 12 69

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 30 42 15 7 3 2 0 74 11 1146

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 58 29 6 5 2 0 0 87 7 1147
2014 National Capital Region 57 28 7 4 2 0 1 86 6 1215
2014 Ontario (excluding National Capital Region) 65 15 10 0 6 2 2 83 6 69

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 42 22 9 8 5 2 11 74 16 1142
2014 National Capital Region 41 23 7 9 6 2 12 75 17 1216
2014 Ontario (excluding National Capital Region) 52 19 12 7 3 0 7 76 11 69

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 43 35 12 6 2 0 1 80 8 1148
2014 National Capital Region 40 38 13 5 2 0 1 80 7 1216
2014 Ontario (excluding National Capital Region) 44 35 15 1 5 0 0 80 6 69

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 69 20 3 2 2 1 3 93 4 1146
2014 National Capital Region 67 20 4 2 1 2 3 91 4 1217
2014 Ontario (excluding National Capital Region) 71 12 5 4 0 0 8 90 4 69

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 National Capital Region 24 45 31 1147
2014 National Capital Region 24 47 29 1215
2014 Ontario (excluding National Capital Region) 22 46 31 69

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 National Capital Region 18 56 13 6 3 5 276
2014 National Capital Region 15 51 18 7 9999 7 292
2014 Ontario (excluding National Capital Region) 15 73 6 6 9999 0 15
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 50 35 8 5 2 0 0 85 7 1144
2014 National Capital Region 52 35 7 5 1 0 0 87 6 1216
2014 Ontario (excluding National Capital Region) 67 24 6 2 1 0 0 91 3 69

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 33 40 12 9 5 0 0 74 14 1144
2014 National Capital Region 36 41 12 7 4 1 0 78 11 1215
2014 Ontario (excluding National Capital Region) 41 41 10 5 1 1 0 84 7 69

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 8 22 42 18 8 1 2 27 30 1143
2014 National Capital Region 8 22 40 20 9 0 1 29 31 1213
2014 Ontario (excluding National Capital Region) 13 25 38 15 9 0 0 23 38 68

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 6 15 28 27 20 2 2 49 22 1142
2014 National Capital Region 5 13 28 32 20 1 2 53 18 1212
2014 Ontario (excluding National Capital Region) 7 11 31 29 21 0 1 50 18 68

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 11 23 33 20 10 1 2 31 35 1144
2014 National Capital Region 14 24 33 17 10 1 1 28 39 1215
2014 Ontario (excluding National Capital Region) 14 20 39 13 12 0 3 25 35 69

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 3 9 30 36 20 1 2 57 12 1138
2014 National Capital Region 4 10 30 35 21 0 1 56 13 1212
2014 Ontario (excluding National Capital Region) 5 5 32 38 19 0 0 57 11 68

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 10 20 30 20 16 1 2 37 32 1140
2014 National Capital Region 10 18 29 25 15 0 2 42 28 1213
2014 Ontario (excluding National Capital Region) 10 18 32 17 22 1 0 39 28 68

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 5 13 29 29 19 2 3 50 19 1144
2014 National Capital Region 4 8 26 33 26 2 2 61 12 1212
2014 Ontario (excluding National Capital Region) 4 9 21 39 21 3 3 64 14 68

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 9 22 34 21 11 2 2 32 32 1143
2014 National Capital Region 12 21 36 19 11 1 1 30 33 1214
2014 Ontario (excluding National Capital Region) 10 15 43 20 10 1 0 31 25 69

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 51 29 7 7 5 1 0 81 12 1144
2014 National Capital Region 55 26 7 6 5 1 0 82 11 1217
2014 Ontario (excluding National Capital Region) 57 16 5 12 7 0 1 75 20 69

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 51 35 7 5 3 0 0 85 8 1148
2014 National Capital Region 48 38 7 5 2 0 0 86 7 1216
2014 Ontario (excluding National Capital Region) 57 32 1 4 6 0 0 89 10 69

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 51 34 8 2 1 3 1 88 3 1146
2014 National Capital Region 55 29 8 2 1 4 1 89 3 1216
2014 Ontario (excluding National Capital Region) 60 21 13 0 1 4 1 85 1 69

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 51 36 7 4 2 1 0 88 5 1144
2014 National Capital Region 56 31 7 3 1 1 0 89 4 1217
2014 Ontario (excluding National Capital Region) 63 26 7 0 0 4 0 92 0 69

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 57 30 7 4 2 0 0 87 6 1146
2014 National Capital Region 60 30 5 3 1 0 0 90 5 1216
2014 Ontario (excluding National Capital Region) 70 18 9 3 0 0 0 89 3 69

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 31 31 14 9 7 4 3 67 18 1145
2014 National Capital Region 38 31 11 7 5 4 3 74 14 1215
2014 Ontario (excluding National Capital Region) 41 30 6 7 7 5 5 77 16 69

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 60 30 6 2 1 1 0 92 3 1143
2014 National Capital Region 66 26 5 2 0 1 0 92 2 1215
2014 Ontario (excluding National Capital Region) 68 25 4 1 0 0 2 95 1 69

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 55 32 6 4 2 1 0 88 6 1143
2014 National Capital Region 59 28 6 4 2 1 1 89 5 1215
2014 Ontario (excluding National Capital Region) 60 24 8 3 3 0 2 86 6 69

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 42 33 12 7 2 3 0 78 9 1141
2014 National Capital Region 42 31 12 7 3 4 1 77 10 1215
2014 Ontario (excluding National Capital Region) 43 32 11 3 5 4 3 80 8 69

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 21 24 14 15 14 9 2 52 33 1146
2014 National Capital Region 29 23 16 12 10 9 2 58 25 1215
2014 Ontario (excluding National Capital Region) 23 26 20 10 12 8 1 54 24 69

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 40 47 4 7 2 0 0 87 8 1145
2014 National Capital Region 39 47 4 7 3 0 0 86 10 1215
2014 Ontario (excluding National Capital Region) 49 44 3 3 1 0 0 93 4 69

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 36 33 6 16 9 0 0 69 25 1146
2014 National Capital Region 39 35 8 12 6 0 0 74 19 1215
2014 Ontario (excluding National Capital Region) 45 30 3 17 5 0 0 75 22 68

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 59 30 5 4 1 0 0 90 5 1144
2014 National Capital Region 56 33 6 4 1 0 0 89 5 1215
2014 Ontario (excluding National Capital Region) 58 25 12 3 2 0 0 84 5 69

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 70 15 5 5 2 1 2 88 7 1146
2014 National Capital Region 70 16 4 4 3 1 3 89 7 1216
2014 Ontario (excluding National Capital Region) 76 11 5 2 1 0 5 91 4 69

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 68 14 5 7 4 0 1 83 12 1145
2014 National Capital Region 66 15 5 6 5 0 2 83 12 1213
2014 Ontario (excluding National Capital Region) 77 13 4 1 0 0 5 94 1 68

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 62 16 5 9 4 0 4 81 13 1147
2014 National Capital Region 67 12 6 6 5 0 4 82 12 1216
2014 Ontario (excluding National Capital Region) 67 10 9 3 1 1 9 86 4 69

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 75 10 4 3 3 0 4 89 6 1148
2014 National Capital Region 75 11 4 4 3 0 3 89 7 1216
2014 Ontario (excluding National Capital Region) 74 11 4 1 0 0 9 94 1 69

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 53 21 10 6 4 1 4 78 11 1147
2014 National Capital Region 55 19 11 7 4 1 5 78 11 1216
2014 Ontario (excluding National Capital Region) 56 18 9 4 0 4 8 84 5 69

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 62 20 7 4 1 2 3 87 5 1144
2014 National Capital Region 63 19 6 3 2 3 4 88 6 1216
2014 Ontario (excluding National Capital Region) 70 13 8 0 0 3 6 91 0 69

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 14 86 1145
2014 National Capital Region 14 86 1217
2014 Ontario (excluding National Capital Region) 12 88 68

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 National Capital Region 50 161
2014 National Capital Region 57 166

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 National Capital Region 63 161
2014 National Capital Region 50 166

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 National Capital Region 5 161
2014 National Capital Region 6 166

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 161

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2014 National Capital Region 4 166

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 4 161
2014 National Capital Region 8 166

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 National Capital Region 37 160
2014 National Capital Region 34 166

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 National Capital Region 29 160
2014 National Capital Region 32 166

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 National Capital Region 43 160
2014 National Capital Region 45 166

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 National Capital Region 44 160
2014 National Capital Region 46 166

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 National Capital Region 30 160
2014 National Capital Region 27 166

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 National Capital Region 52 160
2014 National Capital Region 56 166

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 National Capital Region 32 160
2014 National Capital Region 32 166

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 National Capital Region 15 160
2014 National Capital Region 12 166

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 160
2014 National Capital Region 9 166

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 National Capital Region 49 160
2014 National Capital Region 36 166

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 National Capital Region 24 160
2014 National Capital Region 20 166

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 14 160
2014 National Capital Region 10 166

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 56 160
2014 National Capital Region 55 165

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 30 160
2014 National Capital Region 28 165

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 19 160
2014 National Capital Region 15 165

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 25 160
2014 National Capital Region 15 165

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 16 160
2014 National Capital Region 7 165

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 8 160
2014 National Capital Region 4 165

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 12 160
2014 National Capital Region 16 165

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 14 160
2014 National Capital Region 13 165

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 20 160
2014 National Capital Region 22 165

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 8 147
2014 National Capital Region 15 158

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 17 147
2014 National Capital Region 28 158

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 7 147
2014 National Capital Region 8 158

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 8 147
2014 National Capital Region 10 158

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 12 147
2014 National Capital Region 12 158

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 16 147
2014 National Capital Region 6 158

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 24 147
2014 National Capital Region 20 158

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 5 147
2014 National Capital Region 6 158

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 8 147
2014 National Capital Region 11 158

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 National Capital Region 28 147
2014 National Capital Region 28 158

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 12 147
2014 National Capital Region 5 158

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 National Capital Region 47 147
2014 National Capital Region 40 158

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 61 147
2014 National Capital Region 45 158

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 14 147
2014 National Capital Region 9 158

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 95 5 160

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 17 18 16 7 6 30 6 54 21 1147
2014 National Capital Region 22 21 15 6 4 26 6 64 15 1214
2014 Ontario (excluding National Capital Region) 32 9 21 5 3 26 5 59 11 69

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 34 35 14 6 3 6 1 74 10 1142
2014 National Capital Region 40 32 13 4 3 7 1 78 8 1215
2014 Ontario (excluding National Capital Region) 53 16 17 5 3 5 1 74 8 69

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 6 94 1145
2014 National Capital Region 5 95 1217

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 National Capital Region 44 63
2014 National Capital Region 33 55

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 National Capital Region 86 63
2014 National Capital Region 77 55

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 63
2014 National Capital Region 0 55

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 55

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63
2014 National Capital Region 17 55

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63
2014 National Capital Region 9 55

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63
2014 National Capital Region 8 55

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 National Capital Region 32 63
2014 National Capital Region 21 55

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 National Capital Region 48 63
2014 National Capital Region 33 55

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 National Capital Region 17 63
2014 National Capital Region 10 55

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 63

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 National Capital Region 11 63
2014 National Capital Region 21 55

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 63
2014 National Capital Region 0 55

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 13 63
2014 National Capital Region 32 55

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 32 63
2014 National Capital Region 29 55

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 16 63
2014 National Capital Region 20 55

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 14 63
2014 National Capital Region 12 55

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 19 63
2014 National Capital Region 13 55

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 8 63

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63
2014 National Capital Region 11 55

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 63
2014 National Capital Region 10 55

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 43 63
2014 National Capital Region 47 55

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 34 58
2014 National Capital Region 16 54

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 58
2014 National Capital Region 0 54

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 58
2014 National Capital Region 18 54

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 National Capital Region 22 58
2014 National Capital Region 13 54

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 10 58

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 National Capital Region 36 58
2014 National Capital Region 39 54

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 0 58

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 National Capital Region 53 58
2014 National Capital Region 71 54

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 12 58
2014 National Capital Region 12 54

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 100 0 63

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 19 17 16 3 2 36 7 63 9 1144
2014 National Capital Region 25 17 15 2 1 32 7 69 6 1217
2014 Ontario (excluding National Capital Region) 28 5 19 4 1 32 10 57 9 69

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 41 33 13 2 2 9 1 81 5 1148
2014 National Capital Region 41 31 11 2 1 12 1 83 4 1215
2014 Ontario (excluding National Capital Region) 47 18 15 5 1 12 1 75 8 69

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 15 85 1147
2014 National Capital Region 12 88 1214
2014 Ontario (excluding National Capital Region) 9 91 68

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 73 27 166
2014 National Capital Region 78 22 140

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 54 32 3 6 4 0 1 87 10 121
2014 National Capital Region 55 32 4 8 1 0 0 88 9 110

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 34 51 6 4 1 1 3 88 5 1148
2014 National Capital Region 40 43 6 4 1 1 6 88 5 1217
2014 Ontario (excluding National Capital Region) 39 44 5 8 0 1 3 86 8 69

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 12 24 21 10 7 20 5 49 23 1145
2014 National Capital Region 12 23 19 13 15 13 7 43 34 1215
2014 Ontario (excluding National Capital Region) 9 20 17 14 8 25 8 42 32 69

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 50 31 7 1 1 6 3 89 3 1146
2014 National Capital Region 53 27 6 1 1 7 6 91 2 1216
2014 Ontario (excluding National Capital Region) 49 23 8 1 0 12 6 89 2 69

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 40 32 11 3 2 10 3 82 6 1146
2014 National Capital Region 42 28 9 4 2 10 5 82 7 1216
2014 Ontario (excluding National Capital Region) 47 22 11 3 0 15 3 84 3 69
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 63 24 6 4 3 0 0 88 7 1146

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 62 23 8 3 3 1 0 86 6 1147

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 36 40 14 5 2 3 0 78 7 1147

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 29 42 14 8 5 1 0 72 14 1146

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 46 29 13 5 6 0 1 76 11 1146

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 22 36 24 11 6 0 1 59 17 1147

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 36 35 16 8 3 0 2 73 11 1146

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 19 31 25 15 8 0 1 51 24 1146

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 55 26 10 2 1 0 5 86 4 1147

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 36 35 16 8 4 0 0 72 12 1145

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 32 36 18 9 4 0 1 69 13 1146

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 23 37 24 11 5 0 1 60 16 1145

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 27 34 20 13 5 0 1 61 18 1147

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 29 38 20 9 3 0 1 68 12 1143

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 48 22 15 8 6 0 1 71 14 1148

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 78 10 4 3 2 0 2 91 5 1145

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 59 28 8 2 2 0 1 88 4 1144

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 63 22 7 4 3 0 1 86 7 1142

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 58 13 3 1 1 0 24 94 2 1145

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 75 13 3 1 0 0 7 95 1 1138

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 83 10 2 1 1 0 2 96 2 1146

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 58 27 10 2 1 0 2 87 3 1146

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 15 39 35 8 3 0 0 54 11 1148

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 4 14 39 28 14 0 0 42 19 1147
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 43 30 13 5 3 4 1 46 54 1148

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 National Capital Region 7 584

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 National Capital Region 14 584

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 National Capital Region 6 584

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 National Capital Region 72 584

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 National Capital Region 3 584

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 National Capital Region 24 584

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 National Capital Region 37 49 7 4 1 3 579

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 28 23 16 10 8 3 13 60 21 592

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 9 10 11 7 13 5 45 38 40 592
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