2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 41 10 6 4 0 0 80 10 101
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 1042
2014 Provides services to public 44 39 9 6 2 0 0 83 8 119
2014 Does not provide services to public 47 39 7 5 3 0 0 85 8 1171
2011 Provides services to public 47 34 7 7 4 0 1 82 11 142
2011 Does not provide services to public 48 36 7 5 3 0 0 85 8 1104

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 40 14 13 5 0 0 68 18 101
2017 Does not provide services to public 39 37 10 10 4 0 0 76 14 1040

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 30 6 2 0 0 0 92 2 100
2017 Does not provide services to public 63 28 6 2 0 0 0 91 3 1037
2014 Provides services to public 75 19 5 0 1 0 0 94 1 119
2014 Does not provide services to public 70 24 5 1 1 0 0 94 2 1171
2011 Provides services to public 69 22 4 3 1 1 0 92 4 143
2011 Does not provide services to public 67 25 5 2 1 0 0 92 2 1105

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 40 11 2 3 0 0 84 5 101
2017 Does not provide services to public 53 33 7 4 3 0 0 87 7 1037
2014 Provides services to public 53 33 7 3 3 0 1 87 6 118
2014 Does not provide services to public 55 33 6 3 2 0 0 88 6 1170
2011 Provides services to public 47 39 7 5 1 0 1 87 6 143
2011 Does not provide services to public 53 35 6 3 3 0 0 88 5 1104

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 26 11 4 2 0 0 83 6 101
2017 Does not provide services to public 57 27 9 5 2 0 0 84 7 1041
2014 Provides services to public 61 24 10 4 1 0 0 85 5 119
2014 Does not provide services to public 56 28 8 4 3 1 0 85 7 1171
2011 Provides services to public 44 30 15 4 5 1 0 75 9 142
2011 Does not provide services to public 48 33 11 5 3 1 0 82 8 1103

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 33 13 4 2 0 0 81 6 101
2017 Does not provide services to public 53 30 9 6 2 0 0 83 8 1041
2014 Provides services to public 57 26 13 3 1 0 0 83 4 118
2014 Does not provide services to public 52 31 8 5 3 0 0 84 8 1171
2011 Provides services to public 44 32 13 9 3 0 0 75 11 142
2011 Does not provide services to public 45 36 10 6 3 0 0 81 9 1102

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 15 7 7 4 0 70 14 101
2017 Does not provide services to public 54 22 11 6 4 2 0 79 10 1040
2014 Provides services to public 52 22 13 7 4 2 0 75 11 119
2014 Does not provide services to public 54 22 10 6 5 3 0 79 11 1171
2011 Provides services to public 43 22 13 13 7 2 0 67 20 143
2011 Does not provide services to public 49 22 13 8 5 3 1 74 13 1102
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 31 18 5 7 3 1 69 12 101
2017 Does not provide services to public 52 29 9 5 3 1 1 82 8 1042
2014 Provides services to public 47 30 15 2 3 2 0 78 6 118
2014 Does not provide services to public 52 29 9 5 3 2 0 82 8 1172
2011 Provides services to public 43 28 11 9 4 3 1 75 14 143
2011 Does not provide services to public 48 28 11 6 4 2 0 78 10 1101

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 35 12 9 5 0 2 73 14 100
2017 Does not provide services to public 48 33 9 7 4 0 0 81 11 1041
2014 Provides services to public 41 35 10 8 7 0 0 76 14 119
2014 Does not provide services to public 48 32 8 7 4 0 0 81 11 1172
2011 Provides services to public 42 35 9 9 4 0 1 78 13 142
2011 Does not provide services to public 44 33 10 8 5 1 0 77 12 1102

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 22 13 7 6 0 1 74 13 100
2017 Does not provide services to public 56 27 7 6 3 0 0 83 9 1040
2014 Provides services to public 54 28 8 6 3 1 0 83 9 119
2014 Does not provide services to public 55 28 8 6 3 0 0 83 9 1170

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 35 14 13 10 5 1 61 24 100
2017 Does not provide services to public 27 33 14 12 6 7 0 65 20 1042
2014 Provides services to public 26 42 14 12 2 3 0 70 15 119
2014 Does not provide services to public 34 33 12 10 5 7 0 71 16 1170
2011 Provides services to public 22 31 18 15 8 4 1 56 25 143
2011 Does not provide services to public 24 31 18 11 8 8 0 60 20 1104

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 45 11 17 10 2 0 62 27 101
2017 Does not provide services to public 26 34 15 15 7 2 0 61 23 1038
2014 Provides services to public 27 34 22 13 2 3 0 63 15 119
2014 Does not provide services to public 30 36 13 14 6 2 0 67 20 1172
2011 Provides services to public 27 32 17 12 10 1 1 60 22 143
2011 Does not provide services to public 24 37 14 14 8 2 0 63 22 1102

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 37 25 15 7 5 0 51 23 101
2017 Does not provide services to public 16 32 18 20 9 5 0 50 31 1043
2014 Provides services to public 18 36 23 16 5 2 0 56 21 119
2014 Does not provide services to public 19 33 17 18 8 5 0 55 27 1171
2011 Provides services to public 18 36 17 15 8 5 0 57 25 143
2011 Does not provide services to public 13 35 20 17 9 6 0 51 28 1104

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 38 19 16 11 3 0 53 27 101
2017 Does not provide services to public 22 29 18 15 12 4 0 53 29 1038
2014 Provides services to public 21 34 19 15 8 3 0 57 23 119
2014 Does not provide services to public 25 30 17 13 10 6 0 58 24 1170
2011 Provides services to public 20 32 17 11 13 8 0 56 26 143
2011 Does not provide services to public 17 31 19 15 11 6 0 52 28 1101

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 32 15 25 16 2 0 43 42 100
2017 Does not provide services to public 13 31 14 25 14 3 0 45 41 1040
2014 Provides services to public 16 38 19 20 6 0 0 55 26 118
2014 Does not provide services to public 18 31 16 21 11 2 0 51 33 1170
2011 Provides services to public 13 44 11 19 11 2 0 58 30 142
2011 Does not provide services to public 13 37 14 21 13 2 0 51 34 1103
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 38 18 12 7 0 0 63 19 101
2017 Does not provide services to public 34 38 11 12 5 0 0 72 17 1041
2014 Provides services to public 30 41 15 7 7 0 0 71 14 119
2014 Does not provide services to public 35 37 13 9 6 0 0 72 14 1170
2011 Provides services to public 20 46 12 12 8 0 1 67 21 143
2011 Does not provide services to public 27 42 13 11 6 0 0 70 17 1104

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 42 17 11 5 1 0 67 16 101
2017 Does not provide services to public 30 41 11 14 4 0 0 71 18 1041

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 27 19 16 16 8 2 44 35 101
2017 Does not provide services to public 11 24 17 18 14 14 2 41 39 1041
2014 Provides services to public 12 27 17 21 11 11 2 44 37 119
2014 Does not provide services to public 13 26 15 18 12 13 3 47 36 1170

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 42 19 8 4 0 2 69 12 101
2017 Does not provide services to public 41 35 10 10 4 0 0 76 14 1042
2014 Provides services to public 36 40 15 4 4 1 1 77 8 119
2014 Does not provide services to public 42 36 10 7 4 0 0 79 11 1172
2011 Provides services to public 32 41 10 10 4 0 2 75 14 143
2011 Does not provide services to public 37 36 12 9 6 1 1 73 15 1103

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 38 18 0 5 0 5 76 5 21
2017 Does not provide services to public 24 41 13 14 5 2 2 68 19 237
2014 Provides services to public 26 38 6 25 0 0 6 68 26 18
2014 Does not provide services to public 36 32 12 9 6 2 3 71 16 290

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 43 14 8 8 0 0 70 16 101
2017 Does not provide services to public 42 34 10 9 4 1 0 77 13 1041
2014 Provides services to public 38 38 8 12 3 0 0 77 16 119
2014 Does not provide services to public 43 36 7 9 4 1 0 80 13 1171
2011 Provides services to public 28 43 7 14 8 0 1 71 22 143
2011 Does not provide services to public 39 36 9 11 4 1 0 76 15 1104

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 25 17 12 12 4 0 58 25 101
2017 Does not provide services to public 29 32 13 11 9 6 0 65 21 1043
2014 Provides services to public 27 34 14 11 11 3 0 63 23 119
2014 Does not provide services to public 40 26 9 11 6 7 1 72 18 1171
2011 Provides services to public 35 33 13 11 6 1 1 69 17 143
2011 Does not provide services to public 41 27 11 9 6 5 1 73 16 1104

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 42 14 8 7 0 0 71 15 101
2017 Does not provide services to public 37 42 8 9 3 0 0 79 13 1042
2014 Provides services to public 31 42 8 13 4 0 1 74 18 119
2014 Does not provide services to public 39 37 9 10 4 0 0 77 14 1171
2011 Provides services to public 34 40 12 10 3 0 1 75 13 143
2011 Does not provide services to public 40 39 9 8 4 0 1 80 11 1103

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 43 9 1 2 0 0 88 3 101
2017 Does not provide services to public 55 34 5 4 2 0 0 89 6 1043
2014 Provides services to public 50 35 4 8 3 0 0 85 11 119
2014 Does not provide services to public 55 34 5 4 2 0 0 89 6 1171
2011 Provides services to public 46 34 12 6 2 0 1 80 8 143
2011 Does not provide services to public 57 31 5 4 3 0 0 88 7 1102

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 38 11 3 2 0 0 84 5 101
2017 Does not provide services to public 58 32 4 4 1 0 0 91 5 1041
2014 Provides services to public 52 29 9 6 4 0 0 82 10 118
2014 Does not provide services to public 57 33 5 3 1 0 0 90 5 1172
2011 Provides services to public 48 41 2 4 3 0 1 91 7 143
2011 Does not provide services to public 54 38 3 2 2 0 0 93 4 1105

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 36 18 12 10 3 0 58 23 99
2017 Does not provide services to public 27 40 11 13 8 1 0 68 21 1043
2014 Provides services to public 29 42 13 10 3 3 0 74 13 119
2014 Does not provide services to public 35 35 13 11 6 1 0 70 17 1171
2011 Provides services to public 29 42 13 8 7 0 1 72 16 142
2011 Does not provide services to public 30 37 14 9 8 1 0 68 17 1104

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 26 22 14 17 3 3 43 33 100
2017 Does not provide services to public 24 33 12 16 13 1 2 58 29 1041
2014 Provides services to public 28 33 12 10 15 2 0 62 25 119
2014 Does not provide services to public 31 29 12 14 10 1 2 62 25 1171
2011 Provides services to public 21 32 15 17 14 0 1 53 31 143
2011 Does not provide services to public 25 32 12 14 13 2 2 60 28 1101

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 41 18 3 3 0 1 76 6 100
2017 Does not provide services to public 44 37 8 8 3 0 0 81 11 1035
2014 Provides services to public 29 49 11 8 3 0 0 78 11 119
2014 Does not provide services to public 38 42 8 7 4 0 0 80 12 1172
2011 Provides services to public 41 37 10 8 3 1 0 79 11 143
2011 Does not provide services to public 43 37 8 8 3 0 0 80 11 1101

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 36 12 7 4 0 0 77 11 101
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 1035
2014 Provides services to public 40 35 14 6 5 0 0 75 11 119
2014 Does not provide services to public 53 30 8 6 3 0 0 83 9 1172

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 39 12 10 2 0 0 76 12 101
2017 Does not provide services to public 43 37 9 7 3 0 0 81 10 1037
2014 Provides services to public 32 49 12 6 1 1 0 81 7 119
2014 Does not provide services to public 46 34 10 7 3 0 0 80 10 1172
2011 Provides services to public 38 44 10 4 2 0 2 84 6 142
2011 Does not provide services to public 43 37 10 6 3 1 0 80 9 1100

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 47 19 9 5 1 0 67 14 101
2017 Does not provide services to public 31 42 14 7 3 2 0 75 10 1042

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 34 6 8 2 0 1 84 10 101
2017 Does not provide services to public 59 29 6 4 2 0 0 88 7 1042
2014 Provides services to public 47 36 9 3 2 1 2 86 6 119
2014 Does not provide services to public 59 26 8 4 2 1 1 86 6 1171
2011 Provides services to public 48 32 11 6 2 0 1 81 8 143
2011 Does not provide services to public 53 30 7 6 2 1 1 85 8 1105

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 27 11 9 8 1 11 68 19 99
2017 Does not provide services to public 43 22 9 8 5 2 11 75 15 1039
2014 Provides services to public 39 25 7 12 8 0 9 70 22 119
2014 Does not provide services to public 42 23 8 8 5 2 12 75 16 1172
2011 Provides services to public 39 27 10 8 5 1 9 74 15 143
2011 Does not provide services to public 39 24 9 8 6 1 12 73 17 1103

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 12 8 1 0 2 79 9 101
2017 Does not provide services to public 44 35 13 5 2 0 1 80 7 1043
2014 Provides services to public 44 38 14 3 1 0 0 82 4 119
2014 Does not provide services to public 40 38 13 5 2 0 1 79 7 1172
2011 Provides services to public 35 34 20 8 3 1 1 70 10 143
2011 Does not provide services to public 33 36 17 8 5 0 0 70 12 1104

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 23 2 3 6 1 2 89 9 99
2017 Does not provide services to public 69 20 3 2 2 1 3 93 4 1043
2014 Provides services to public 61 28 3 4 0 1 3 92 5 119
2014 Does not provide services to public 68 19 5 2 1 2 3 91 4 1173
2011 Provides services to public 59 19 8 7 1 1 5 82 9 143
2011 Does not provide services to public 67 21 4 4 2 0 2 90 6 1102

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 35 28 38 101
2017 Does not provide services to public 23 47 30 1042
2014 Provides services to public 22 46 32 119
2014 Does not provide services to public 24 47 29 1171
2011 Provides services to public 26 41 33 141
2011 Does not provide services to public 26 48 26 1102

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 23 49 11 3 0 14 35
2017 Does not provide services to public 17 58 13 6 3 3 240
2014 Provides services to public 17 63 8 4 9999 8 26
2014 Does not provide services to public 15 52 19 8 9999 7 284
2011 Provides services to public 22 52 24 0 9999 3 37
2011 Does not provide services to public 13 57 16 6 9999 8 284
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 40 10 2 2 0 0 86 4 101
2017 Does not provide services to public 50 34 8 5 2 0 0 85 8 1039
2014 Provides services to public 51 40 5 3 1 0 0 91 4 119
2014 Does not provide services to public 53 34 7 5 2 0 0 87 6 1172
2011 Provides services to public 45 40 9 4 1 0 1 86 5 142
2011 Does not provide services to public 51 36 6 4 2 0 0 87 6 1105

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 50 15 4 5 0 0 76 9 100
2017 Does not provide services to public 34 39 12 10 5 0 0 73 14 1040
2014 Provides services to public 43 36 12 5 2 2 0 80 8 118
2014 Does not provide services to public 36 41 11 7 4 1 0 77 11 1172
2011 Provides services to public 38 35 12 10 3 1 1 75 13 141
2011 Does not provide services to public 34 44 10 7 4 1 0 78 11 1103

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 39 13 6 1 2 20 40 100
2017 Does not provide services to public 7 21 43 18 9 1 2 27 29 1039
2014 Provides services to public 11 23 41 17 5 1 2 23 35 118
2014 Does not provide services to public 8 22 40 20 9 0 1 29 31 1169
2011 Provides services to public 13 27 39 15 4 0 3 20 41 143
2011 Does not provide services to public 8 24 40 19 7 1 1 26 33 1101

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 15 32 26 15 2 6 44 21 101
2017 Does not provide services to public 6 15 28 27 21 1 2 50 22 1037
2014 Provides services to public 6 12 33 33 13 1 3 47 18 118
2014 Does not provide services to public 5 13 27 32 20 1 2 54 18 1168
2011 Provides services to public 4 22 24 30 13 1 6 46 28 143
2011 Does not provide services to public 7 13 30 30 16 1 3 48 21 1101

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 30 31 12 10 1 5 23 44 101
2017 Does not provide services to public 11 23 33 20 10 1 2 32 34 1039
2014 Provides services to public 15 30 33 13 5 1 2 19 47 119
2014 Does not provide services to public 14 23 33 18 11 1 1 29 38 1171
2011 Provides services to public 15 29 30 15 6 1 4 22 47 142
2011 Does not provide services to public 15 26 34 14 8 1 2 23 42 1102

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 15 37 19 20 1 5 41 20 101
2017 Does not provide services to public 3 8 30 37 20 0 2 59 11 1033
2014 Provides services to public 6 12 37 34 8 1 2 44 18 119
2014 Does not provide services to public 4 9 29 35 22 0 1 58 13 1167
2011 Provides services to public 10 16 32 28 11 1 2 40 26 143
2011 Does not provide services to public 6 13 32 29 18 0 2 49 19 1100

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 25 29 17 14 0 2 31 39 101
2017 Does not provide services to public 10 20 30 20 16 1 3 37 31 1035
2014 Provides services to public 12 16 34 26 10 1 2 37 28 117
2014 Does not provide services to public 10 18 29 25 16 0 2 42 28 1170
2011 Provides services to public 18 26 25 22 7 0 2 29 45 143
2011 Does not provide services to public 14 21 28 20 14 1 2 35 36 1101

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 18 31 20 17 2 6 40 27 101
2017 Does not provide services to public 5 12 29 29 19 2 3 51 18 1039
2014 Provides services to public 9 7 26 38 18 2 1 57 17 118
2014 Does not provide services to public 3 8 26 33 26 2 2 61 12 1168
2011 Provides services to public 11 18 31 23 11 1 4 36 32 140
2011 Does not provide services to public 6 17 29 26 17 2 3 45 24 1102

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 31 34 12 11 2 4 25 39 100
2017 Does not provide services to public 10 21 34 21 11 1 2 33 32 1039
2014 Provides services to public 9 21 35 23 10 0 2 34 30 118
2014 Does not provide services to public 12 20 36 18 11 1 1 30 33 1171

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 8 7 7 1 0 78 14 101
2017 Does not provide services to public 52 28 7 7 4 1 0 81 12 1039
2014 Provides services to public 40 35 9 7 8 2 0 76 15 119
2014 Does not provide services to public 56 25 7 7 5 0 0 82 11 1173

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 8 7 5 0 0 80 12 101
2017 Does not provide services to public 51 35 7 5 2 0 0 86 7 1043
2014 Provides services to public 42 40 6 9 2 0 0 82 11 119
2014 Does not provide services to public 49 37 7 4 2 0 0 87 7 1172

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 41 10 2 4 2 0 84 6 100
2017 Does not provide services to public 52 34 8 2 1 3 1 89 3 1042
2014 Provides services to public 48 34 7 3 3 4 1 86 6 118
2014 Does not provide services to public 56 28 8 2 1 4 1 89 3 1173

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 43 3 5 2 2 0 90 7 101
2017 Does not provide services to public 51 36 7 3 2 1 0 88 5 1039
2014 Provides services to public 47 34 12 2 3 2 1 84 4 119
2014 Does not provide services to public 57 31 7 3 1 2 0 89 4 1173
2011 Provides services to public 36 36 15 8 3 1 0 73 11 143
2011 Does not provide services to public 38 40 11 6 3 1 0 80 9 1102

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 32 7 4 3 0 0 86 7 101
2017 Does not provide services to public 57 30 7 4 2 0 0 87 5 1041
2014 Provides services to public 53 35 7 2 3 0 0 88 5 118
2014 Does not provide services to public 61 29 6 3 1 0 0 90 5 1173
2011 Provides services to public 44 34 14 6 1 1 0 79 7 142
2011 Does not provide services to public 49 36 8 4 2 0 0 86 6 1101

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 25 17 16 11 1 1 55 27 100
2017 Does not provide services to public 31 32 14 9 7 5 3 68 17 1041
2014 Provides services to public 27 44 12 10 3 2 2 74 14 119
2014 Does not provide services to public 39 30 11 7 6 4 3 74 14 1171

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 43 8 1 1 2 1 90 2 99
2017 Does not provide services to public 62 29 5 2 1 1 0 92 3 1040
2014 Provides services to public 53 34 9 0 1 2 2 90 1 119
2014 Does not provide services to public 67 25 5 2 0 1 0 93 2 1171
2011 Provides services to public 44 35 12 3 1 5 1 84 4 143
2011 Does not provide services to public 57 30 7 3 1 2 1 89 4 1100

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 7 4 3 2 0 86 7 100
2017 Does not provide services to public 56 32 6 4 1 1 0 89 5 1039
2014 Provides services to public 52 33 8 3 1 2 1 87 4 119
2014 Does not provide services to public 60 27 6 4 2 1 1 89 5 1171
2011 Provides services to public 42 43 7 2 4 1 1 87 6 142
2011 Does not provide services to public 47 34 8 5 3 2 1 83 9 1101

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 20 3 3 3 0 73 6 100
2017 Does not provide services to public 43 33 12 7 2 3 0 79 9 1037
2014 Provides services to public 34 34 16 10 2 4 1 72 12 119
2014 Does not provide services to public 43 31 11 7 3 4 1 78 10 1171
2011 Provides services to public 17 43 18 11 6 3 3 64 17 143
2011 Does not provide services to public 24 34 21 9 5 5 2 63 15 1104

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 22 14 18 18 7 2 45 39 100
2017 Does not provide services to public 22 24 14 15 13 10 2 52 32 1042
2014 Provides services to public 25 22 21 14 7 8 2 53 23 118
2014 Does not provide services to public 29 23 15 12 11 9 2 58 25 1172
2011 Provides services to public 20 24 22 11 12 8 3 49 26 143
2011 Does not provide services to public 18 25 17 16 10 12 3 50 30 1102

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 59 3 4 2 0 0 91 6 101
2017 Does not provide services to public 41 46 5 7 2 0 0 87 8 1040
2014 Provides services to public 37 50 4 7 2 0 0 87 9 118
2014 Does not provide services to public 40 46 4 7 3 0 0 87 10 1172
2011 Provides services to public 36 50 6 6 1 0 1 86 7 142
2011 Does not provide services to public 40 47 3 7 3 0 0 87 10 1105

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 31 3 17 14 0 0 66 31 101
2017 Does not provide services to public 36 34 7 15 9 0 0 69 24 1041
2014 Provides services to public 35 41 9 8 7 0 0 76 15 119
2014 Does not provide services to public 40 34 7 13 6 0 0 74 19 1170
2011 Provides services to public 41 36 8 9 6 0 1 77 15 143
2011 Does not provide services to public 34 37 7 13 9 0 0 71 22 1098

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 37 9 2 3 1 0 86 5 101
2017 Does not provide services to public 60 29 5 4 1 0 0 90 5 1039
2014 Provides services to public 50 36 7 3 3 0 0 86 7 119
2014 Does not provide services to public 56 32 7 4 1 0 0 89 5 1171

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 25 9 4 1 1 0 85 5 101
2017 Does not provide services to public 71 15 5 5 2 1 2 88 7 1041
2014 Provides services to public 56 26 6 5 4 0 3 85 9 119
2014 Does not provide services to public 71 14 4 4 3 1 3 89 7 1172
2011 Provides services to public 58 28 5 7 1 0 1 87 9 143
2011 Does not provide services to public 71 15 4 3 3 1 2 89 6 1104

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 16 11 11 3 0 0 75 14 101
2017 Does not provide services to public 68 14 5 7 5 0 2 83 12 1041
2014 Provides services to public 58 26 2 8 5 0 2 85 12 117
2014 Does not provide services to public 68 14 5 6 5 0 2 84 11 1170
2011 Provides services to public 56 20 8 11 5 0 1 77 16 142
2011 Does not provide services to public 69 14 5 7 3 0 2 84 11 1103

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 18 6 14 4 1 3 75 19 101
2017 Does not provide services to public 63 15 5 8 4 0 4 82 13 1042
2014 Provides services to public 57 23 8 4 5 2 2 82 10 119
2014 Does not provide services to public 68 11 6 6 5 0 4 82 12 1172
2011 Provides services to public 54 13 7 15 9 0 1 69 25 141
2011 Does not provide services to public 64 16 6 6 4 0 4 83 11 1098

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 19 6 2 4 0 3 88 6 101
2017 Does not provide services to public 76 9 4 3 3 0 4 89 7 1043
2014 Provides services to public 75 12 2 3 4 1 2 90 8 119
2014 Does not provide services to public 75 11 4 4 3 0 4 89 7 1172
2011 Provides services to public 67 11 8 7 5 0 1 79 13 143
2011 Does not provide services to public 76 10 5 3 2 0 4 90 5 1103

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 23 12 9 8 1 3 70 17 101
2017 Does not provide services to public 54 20 10 6 4 1 4 79 11 1042
2014 Provides services to public 49 27 10 5 5 2 2 78 11 119
2014 Does not provide services to public 55 18 11 7 4 1 6 78 11 1172

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 25 6 2 1 2 5 91 3 101
2017 Does not provide services to public 62 20 8 4 1 2 3 87 5 1039
2014 Provides services to public 59 28 4 5 2 1 2 89 7 119
2014 Does not provide services to public 63 18 7 3 2 3 5 87 5 1172
2011 Provides services to public 59 20 11 6 1 1 2 82 6 142
2011 Does not provide services to public 67 16 7 3 1 2 4 88 5 1104

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 17 83 99
2017 Does not provide services to public 14 86 1042
2014 Provides services to public 18 82 120
2014 Does not provide services to public 13 87 1171

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 17
2017 Does not provide services to public 47 143
2014 Provides services to public 59 21
2014 Does not provide services to public 55 154

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 17
2017 Does not provide services to public 64 143
2014 Provides services to public 45 21
2014 Does not provide services to public 52 154

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 143
2014 Does not provide services to public 6 154

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 143
2014 Provides services to public 0 21

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Does not provide services to public 4 154

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Provides services to public 0 21

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 5 143
2014 Does not provide services to public 8 154

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 39 143
2014 Provides services to public 38 21
2014 Does not provide services to public 33 154

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 143
2014 Provides services to public 35 21
2014 Does not provide services to public 32 154

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 16
2017 Does not provide services to public 43 143
2014 Provides services to public 37 21
2014 Does not provide services to public 46 154

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 16
2017 Does not provide services to public 45 143
2014 Provides services to public 29 21
2014 Does not provide services to public 46 154

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 31 143
2014 Does not provide services to public 31 154

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 75 16
2017 Does not provide services to public 49 143
2014 Provides services to public 32 21
2014 Does not provide services to public 58 154

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 16
2017 Does not provide services to public 31 143
2014 Provides services to public 29 21
2014 Does not provide services to public 32 154

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 16
2017 Does not provide services to public 13 143
2014 Does not provide services to public 11 154

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 143
2014 Does not provide services to public 9 154

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 16
2017 Does not provide services to public 47 143
2014 Provides services to public 34 21
2014 Does not provide services to public 38 154

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 25 143
2014 Provides services to public 23 21
2014 Does not provide services to public 18 154

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 143
2014 Does not provide services to public 11 154

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 16
2017 Does not provide services to public 55 143
2014 Provides services to public 36 21
2014 Does not provide services to public 57 153

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 16
2017 Does not provide services to public 29 143
2014 Provides services to public 21 21
2014 Does not provide services to public 28 153

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 16
2017 Does not provide services to public 18 143
2014 Does not provide services to public 17 153

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 16
2017 Does not provide services to public 24 143
2014 Does not provide services to public 17 153

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 143
2014 Does not provide services to public 7 153

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 143
2014 Provides services to public 0 21
2014 Does not provide services to public 5 153

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 143
2014 Provides services to public 29 21
2014 Does not provide services to public 13 153

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 143
2014 Does not provide services to public 13 153

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 21 143
2014 Does not provide services to public 23 153

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 134
2014 Does not provide services to public 14 145

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 134
2014 Provides services to public 28 21
2014 Does not provide services to public 27 145

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 12
2017 Does not provide services to public 8 134
2014 Does not provide services to public 6 145

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 134
2014 Does not provide services to public 9 145

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 134
2014 Does not provide services to public 12 145

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 134
2014 Does not provide services to public 8 145

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 134
2014 Does not provide services to public 21 145

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 134
2014 Provides services to public 0 21
2014 Does not provide services to public 7 145

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 12
2017 Does not provide services to public 8 134
2014 Does not provide services to public 12 145

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 134
2014 Does not provide services to public 29 145

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 134
2014 Provides services to public 0 21
2014 Does not provide services to public 6 145

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 12
2017 Does not provide services to public 48 134
2014 Provides services to public 42 21
2014 Does not provide services to public 40 145

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 12
2014 Provides services to public 0 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 12
2017 Does not provide services to public 63 134
2014 Provides services to public 27 21
2014 Does not provide services to public 46 145

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 134
2014 Does not provide services to public 10 145

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 16
2017 Does not provide services to public 94 6 143

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 15 6 8 23 2 61 18 100
2017 Does not provide services to public 17 17 16 7 6 30 6 53 21 1043
2014 Provides services to public 18 28 15 4 4 25 6 66 12 119
2014 Does not provide services to public 23 20 15 6 4 26 6 63 15 1170

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 36 10 5 6 11 1 76 12 99
2017 Does not provide services to public 34 35 15 6 3 6 1 74 10 1039
2014 Provides services to public 43 31 16 2 2 7 0 80 4 120
2014 Does not provide services to public 40 31 14 5 3 7 1 77 8 1170
2011 Provides services to public 33 37 14 4 4 8 0 76 8 142
2011 Does not provide services to public 33 37 15 6 2 6 0 75 9 1104

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 11 89 100
2017 Does not provide services to public 5 95 1041
2014 Provides services to public 5 95 120
2014 Does not provide services to public 5 95 1171

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 43 51
2014 Does not provide services to public 39 56

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 91 11
2017 Does not provide services to public 84 51
2014 Does not provide services to public 77 56

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 51
2014 Does not provide services to public 0 56

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 0 56

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 51
2014 Does not provide services to public 15 56

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2014 Does not provide services to public 11 56

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2014 Does not provide services to public 8 56

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 29 51
2014 Does not provide services to public 24 56

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 11
2017 Does not provide services to public 45 51
2014 Does not provide services to public 30 56

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 51
2014 Does not provide services to public 12 56

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 51

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 14 51
2014 Does not provide services to public 16 56

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 51
2014 Does not provide services to public 0 56

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 51
2014 Does not provide services to public 36 56

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 31 51
2014 Does not provide services to public 30 56

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 51
2014 Does not provide services to public 16 56

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 51
2014 Does not provide services to public 10 56

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 51
2014 Does not provide services to public 13 56

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 51
2014 Does not provide services to public 10 56

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 Does not provide services to public 11 56

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 43 51
2014 Does not provide services to public 51 56

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 47
2014 Does not provide services to public 16 55

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 47
2014 Does not provide services to public 0 55

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Does not provide services to public 17 55

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 47
2014 Does not provide services to public 12 55

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 13 47

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 40 47
2014 Does not provide services to public 37 55

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 47

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 57 47
2014 Does not provide services to public 72 55

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 47
2014 Does not provide services to public 12 55

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 11
2017 Does not provide services to public 100 0 51

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 21 14 2 3 27 8 71 8 101
2017 Does not provide services to public 19 16 16 3 2 37 7 62 9 1039
2014 Provides services to public 23 27 12 1 3 30 4 76 6 120
2014 Does not provide services to public 25 15 15 3 1 32 8 67 7 1172

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 32 11 2 2 11 2 82 5 101
2017 Does not provide services to public 41 33 13 2 2 8 1 81 5 1043
2014 Provides services to public 37 36 10 2 1 14 1 85 3 119
2014 Does not provide services to public 42 29 12 3 1 11 1 81 5 1171
2011 Provides services to public 31 39 16 3 1 9 1 78 5 143
2011 Does not provide services to public 42 35 12 2 1 8 0 84 3 1104

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 101
2017 Does not provide services to public 14 86 1042
2014 Provides services to public 19 81 119
2014 Does not provide services to public 11 89 1169

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 81 19 16
2017 Does not provide services to public 72 28 150
2014 Provides services to public 73 27 22
2014 Does not provide services to public 80 20 125

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 46 0 8 8 0 0 85 15 13
2017 Does not provide services to public 56 30 4 6 4 0 1 87 9 108
2014 Provides services to public 45 34 6 16 0 0 0 79 16 16
2014 Does not provide services to public 56 31 5 6 1 0 0 88 7 100

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 43 12 3 1 3 2 83 4 101
2017 Does not provide services to public 33 52 6 4 0 1 3 89 5 1043
2014 Provides services to public 37 39 8 8 3 2 3 80 12 120
2014 Does not provide services to public 40 43 6 4 1 1 6 89 5 1172
2011 Provides services to public 36 55 6 1 1 0 3 93 1 143
2011 Does not provide services to public 31 54 7 3 1 1 4 89 4 1105

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 25 9 3 16 7 52 16 101
2017 Does not provide services to public 12 24 20 11 7 21 5 49 24 1040
2014 Provides services to public 16 18 21 16 8 14 8 42 31 120
2014 Does not provide services to public 11 23 18 13 15 13 7 43 35 1170
2011 Provides services to public 13 40 19 10 1 14 2 64 14 142
2011 Does not provide services to public 16 32 17 9 5 17 5 61 17 1104

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 30 9 4 1 3 4 85 5 101
2017 Does not provide services to public 50 31 7 1 1 7 3 90 3 1041
2014 Provides services to public 40 34 12 2 1 7 4 83 3 120
2014 Does not provide services to public 54 26 5 1 1 7 6 92 2 1171
2011 Provides services to public 50 35 6 3 0 6 1 91 3 143
2011 Does not provide services to public 48 31 8 1 1 6 5 89 3 1103

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 31 12 6 1 8 2 79 8 100
2017 Does not provide services to public 40 32 11 3 2 10 3 82 6 1042
2014 Provides services to public 30 33 17 4 3 10 3 72 8 120
2014 Does not provide services to public 43 27 8 4 2 10 5 83 7 1171
2011 Provides services to public 36 36 13 3 2 10 1 80 6 143
2011 Does not provide services to public 39 32 10 3 2 9 4 83 5 1104
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 27 5 8 4 0 1 83 12 100
2017 Does not provide services to public 64 24 6 4 2 0 0 88 6 1042

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 25 14 3 6 1 1 77 9 100
2017 Does not provide services to public 63 23 7 3 2 1 0 87 6 1043

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 20 8 1 4 0 70 9 101
2017 Does not provide services to public 36 40 14 5 2 3 0 79 7 1042

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 11 8 12 2 0 69 20 101
2017 Does not provide services to public 29 43 14 8 4 1 0 73 13 1041

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 15 3 5 0 2 77 8 100
2017 Does not provide services to public 46 29 13 5 6 0 1 76 11 1042

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 38 23 15 6 0 0 57 21 101
2017 Does not provide services to public 22 36 24 11 6 0 1 59 16 1042

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 18 8 6 0 3 68 14 101
2017 Does not provide services to public 37 35 16 8 2 0 2 73 11 1042

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 24 24 21 9 0 0 47 30 101
2017 Does not provide services to public 19 32 25 15 8 0 1 51 24 1041

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 22 8 1 3 0 9 87 4 101
2017 Does not provide services to public 55 26 10 2 1 0 5 86 4 1042

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 20 6 3 0 2 71 9 101
2017 Does not provide services to public 36 35 16 8 4 0 0 72 12 1040

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 25 10 5 0 3 58 15 101
2017 Does not provide services to public 32 37 17 9 3 0 1 70 13 1041

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 35 23 13 6 0 0 58 19 101
2017 Does not provide services to public 22 37 24 10 5 0 1 60 16 1041

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 38 21 7 8 0 1 64 15 101
2017 Does not provide services to public 27 34 20 13 5 0 0 61 19 1042

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 44 13 11 5 0 2 71 16 100
2017 Does not provide services to public 29 38 20 8 3 0 1 68 12 1039

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 17 8 8 8 0 3 76 16 101
2017 Does not provide services to public 47 23 15 8 6 0 0 71 14 1043

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 13 6 2 6 0 5 86 8 101
2017 Does not provide services to public 79 10 3 3 2 0 2 92 5 1040

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 24 13 3 3 0 1 81 6 101
2017 Does not provide services to public 60 28 7 2 2 0 1 88 4 1039

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 20 12 5 5 0 1 78 10 101
2017 Does not provide services to public 64 22 7 4 3 0 1 87 7 1037

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 10 3 2 1 0 22 93 4 100
2017 Does not provide services to public 58 13 3 1 1 0 25 94 2 1041

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 9 4 2 0 0 5 94 2 100
2017 Does not provide services to public 75 13 3 1 0 0 8 95 1 1034

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 83 8 2 2 2 0 3 94 4 101
2017 Does not provide services to public 83 11 2 1 1 0 2 96 2 1041

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 26 8 1 0 1 3 91 1 101
2017 Does not provide services to public 57 28 11 2 1 0 2 86 3 1041

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 28 42 8 5 1 1 45 13 101
2017 Does not provide services to public 15 40 35 8 3 0 0 55 11 1043

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 18 35 28 11 0 0 39 27 101
2017 Does not provide services to public 4 14 39 28 15 0 0 43 18 1043
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 28 8 7 3 6 4 49 51 101
2017 Does not provide services to public 44 30 14 5 3 4 1 46 54 1043

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 46
2017 Does not provide services to public 7 535

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 46
2017 Does not provide services to public 14 535

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 46
2017 Does not provide services to public 6 535

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 46
2017 Does not provide services to public 73 535

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 46
2017 Does not provide services to public 4 535

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 46
2017 Does not provide services to public 22 535

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 30 42 6 9 2 9 43
2017 Does not provide services to public 37 49 7 3 1 3 533

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 23 23 6 13 2 11 51 22 47
2017 Does not provide services to public 28 23 15 10 8 3 13 61 21 542

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 14 15 9 19 2 32 35 42 47
2017 Does not provide services to public 9 10 11 7 12 5 47 38 40 542
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