2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 36 5 6 3 0 0 86 9 830
2017 First official language - French 43 40 9 3 4 0 0 83 7 314
2014 First official language - English 48 38 6 5 2 0 0 86 8 930
2014 First official language - French 42 41 9 6 3 0 0 82 9 357
2011 First official language - English 49 35 7 6 4 0 0 84 9 892
2011 First official language - French 45 40 8 4 2 0 1 86 6 351

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 37 9 10 5 0 0 76 14 829
2017 First official language - French 35 37 14 11 3 0 0 72 14 313

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 27 5 3 1 0 0 92 3 825
2017 First official language - French 58 32 10 1 0 0 0 89 1 313
2014 First official language - English 72 22 5 1 1 0 0 93 2 930
2014 First official language - French 67 27 4 2 0 0 0 94 2 357
2011 First official language - English 69 24 5 2 1 0 0 93 2 892
2011 First official language - French 61 28 7 2 1 0 0 90 3 353

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 33 7 4 3 0 0 86 7 826
2017 First official language - French 51 36 8 3 2 0 0 87 5 313
2014 First official language - English 57 32 6 3 2 0 0 88 6 929
2014 First official language - French 49 38 7 3 2 0 0 87 6 356
2011 First official language - English 53 34 6 3 3 0 0 87 6 892
2011 First official language - French 48 42 6 3 1 0 0 90 4 352

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 25 9 5 2 0 0 84 7 828
2017 First official language - French 52 32 10 3 3 0 0 84 6 315
2014 First official language - English 58 27 8 5 2 0 0 85 7 930
2014 First official language - French 53 29 11 3 3 1 0 83 6 357
2011 First official language - English 48 32 12 5 3 0 0 80 8 891
2011 First official language - French 45 37 11 4 2 1 0 83 6 351

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 28 9 6 2 0 0 83 8 828
2017 First official language - French 49 35 10 4 2 0 0 84 6 315
2014 First official language - English 53 30 8 6 3 0 0 84 8 930
2014 First official language - French 51 33 10 3 2 1 0 84 6 356
2011 First official language - English 46 34 9 7 4 0 0 80 10 890
2011 First official language - French 43 39 12 4 2 0 0 82 6 351

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 22 11 5 4 2 0 79 10 828
2017 First official language - French 50 23 12 8 5 3 0 75 13 314
2014 First official language - English 55 22 9 6 5 3 0 80 11 930
2014 First official language - French 49 25 12 5 6 3 0 76 11 357
2011 First official language - English 50 21 13 9 5 3 0 73 14 889
2011 First official language - French 46 25 14 8 5 2 1 73 13 353
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 27 8 6 4 1 1 82 9 829
2017 First official language - French 44 33 14 3 4 2 1 79 7 315
2014 First official language - English 54 28 9 5 3 1 0 83 8 931
2014 First official language - French 46 33 12 6 2 2 1 81 7 356
2011 First official language - English 48 28 10 6 5 3 0 79 11 888
2011 First official language - French 46 27 16 6 3 2 1 75 9 353

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 33 8 7 4 0 0 81 11 827
2017 First official language - French 44 34 12 5 4 0 1 78 10 315
2014 First official language - English 49 30 8 7 4 1 0 80 12 931
2014 First official language - French 43 38 9 7 3 0 0 81 10 357
2011 First official language - English 44 33 9 8 6 1 0 78 13 889
2011 First official language - French 44 33 12 8 3 0 0 77 11 352

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 26 7 7 3 0 0 83 10 827
2017 First official language - French 53 28 11 4 4 0 0 82 8 314
2014 First official language - English 57 26 7 7 3 0 0 83 10 931
2014 First official language - French 50 34 9 5 1 1 0 84 7 355

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 33 13 12 7 7 0 65 21 828
2017 First official language - French 23 35 16 12 5 8 0 63 20 315
2014 First official language - English 36 31 10 10 6 6 0 72 17 930
2014 First official language - French 25 39 18 10 2 7 0 68 13 356
2011 First official language - English 26 29 15 12 9 8 0 60 23 892
2011 First official language - French 20 36 24 10 4 5 1 60 15 352

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 35 14 15 9 1 0 62 24 825
2017 First official language - French 22 35 19 17 5 2 0 59 22 315
2014 First official language - English 32 33 11 15 7 2 0 67 22 931
2014 First official language - French 23 41 21 10 3 2 0 65 13 357
2011 First official language - English 26 35 12 16 9 2 0 62 25 889
2011 First official language - French 21 42 21 9 5 2 0 64 15 353

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 32 16 21 10 5 0 50 32 830
2017 First official language - French 14 34 23 18 6 5 0 50 25 315
2014 First official language - English 20 32 16 19 9 5 0 54 29 930
2014 First official language - French 17 39 21 16 3 5 0 58 20 357
2011 First official language - English 13 34 17 19 10 6 0 51 31 892
2011 First official language - French 14 38 25 12 5 5 0 56 17 352

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 30 16 15 13 4 0 54 29 825
2017 First official language - French 20 29 21 16 9 6 0 52 26 315
2014 First official language - English 27 29 15 13 11 5 0 59 25 929
2014 First official language - French 19 34 22 12 7 6 0 57 20 357
2011 First official language - English 18 31 17 15 13 6 0 52 30 889
2011 First official language - French 17 32 25 12 6 9 0 53 20 352

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 31 13 26 15 2 0 44 42 827
2017 First official language - French 13 31 18 23 12 3 0 46 36 314
2014 First official language - English 19 31 14 22 12 2 0 51 35 928
2014 First official language - French 16 35 22 19 7 1 0 51 26 357
2011 First official language - English 13 36 13 22 14 3 0 50 37 890
2011 First official language - French 11 44 18 18 8 1 0 56 26 352
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 38 10 12 6 0 0 72 18 830
2017 First official language - French 30 38 16 11 5 0 0 68 16 313
2014 First official language - English 36 37 12 9 6 0 0 73 15 929
2014 First official language - French 33 37 17 8 4 0 0 70 13 357
2011 First official language - English 27 42 13 11 6 0 0 70 17 891
2011 First official language - French 26 42 14 11 6 0 1 69 17 353

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 42 10 15 4 0 0 71 19 830
2017 First official language - French 30 41 15 11 4 0 0 71 14 313

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 24 16 19 14 13 2 42 39 829
2017 First official language - French 10 24 18 16 14 15 3 41 36 314
2014 First official language - English 13 27 14 19 12 13 2 47 36 931
2014 First official language - French 12 25 18 17 11 13 4 44 35 355

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 36 9 9 5 0 0 77 14 829
2017 First official language - French 37 35 14 11 3 1 1 72 14 315
2014 First official language - English 43 35 11 6 4 0 0 79 10 931
2014 First official language - French 37 40 11 8 3 1 0 78 11 357
2011 First official language - English 37 35 12 9 6 1 1 73 15 890
2011 First official language - French 36 39 11 8 6 0 1 76 14 353

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 42 11 12 6 2 2 69 19 186
2017 First official language - French 27 38 17 14 1 0 1 66 16 72
2014 First official language - English 34 33 10 11 7 2 3 70 19 223
2014 First official language - French 38 31 16 8 1 2 2 73 10 83

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 36 9 10 5 1 0 76 14 828
2017 First official language - French 42 34 13 6 4 1 0 76 10 315
2014 First official language - English 43 35 6 10 4 1 0 79 14 931
2014 First official language - French 40 39 10 7 3 1 0 80 10 356
2011 First official language - English 39 34 9 13 4 1 0 74 17 892
2011 First official language - French 35 44 7 9 5 0 0 79 15 352

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 30 13 11 9 6 0 65 22 830
2017 First official language - French 27 33 13 12 9 6 0 64 22 315
2014 First official language - English 39 25 9 12 7 8 1 70 20 931
2014 First official language - French 37 32 11 8 6 5 1 73 15 356
2011 First official language - English 41 27 11 9 6 5 1 72 16 891
2011 First official language - French 38 32 11 9 6 3 1 72 16 353

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 42 9 10 4 0 0 78 13 830
2017 First official language - French 38 41 9 8 4 0 0 80 12 314
2014 First official language - English 39 37 9 11 4 0 0 76 15 930
2014 First official language - French 38 39 10 9 4 0 0 77 13 357
2011 First official language - English 39 39 9 9 4 1 1 78 12 890
2011 First official language - French 41 39 9 6 3 0 1 81 9 353

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 32 5 4 2 0 0 89 6 830
2017 First official language - French 46 41 8 3 2 0 0 87 5 315
2014 First official language - English 56 33 5 4 2 0 0 89 5 930
2014 First official language - French 50 37 5 7 2 0 0 87 8 357
2011 First official language - English 57 30 6 4 3 0 0 88 7 890
2011 First official language - French 51 35 7 5 2 0 0 86 7 352

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 31 4 4 2 0 0 90 6 829
2017 First official language - French 52 37 7 4 1 0 0 89 4 314
2014 First official language - English 57 32 6 3 2 0 0 90 5 930
2014 First official language - French 54 35 5 5 1 0 0 89 6 357
2011 First official language - English 55 37 3 2 2 0 0 93 4 892
2011 First official language - French 50 41 4 3 2 0 0 91 5 353

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 40 11 13 9 1 0 67 22 830
2017 First official language - French 28 38 13 13 6 2 0 68 19 313
2014 First official language - English 36 32 13 11 7 1 0 69 18 931
2014 First official language - French 29 45 12 11 2 1 0 74 13 356
2011 First official language - English 30 36 14 9 10 2 0 67 19 890
2011 First official language - French 31 43 16 8 3 0 0 74 10 353

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 32 12 15 14 2 2 58 30 828
2017 First official language - French 20 33 17 16 11 1 2 55 28 314
2014 First official language - English 32 27 12 14 12 1 2 61 27 930
2014 First official language - French 26 37 14 11 9 2 2 65 20 357
2011 First official language - English 24 32 11 15 15 2 2 59 30 888
2011 First official language - French 25 33 18 12 9 1 1 60 22 353

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 39 7 7 3 0 0 83 10 826
2017 First official language - French 40 34 13 10 3 0 0 74 13 310
2014 First official language - English 39 41 9 6 5 0 0 81 11 931
2014 First official language - French 33 46 8 10 3 0 0 78 13 357
2011 First official language - English 42 38 8 8 4 0 0 81 11 888
2011 First official language - French 45 34 10 8 2 0 0 79 11 353

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 33 6 6 2 0 0 86 8 825
2017 First official language - French 49 31 13 6 2 0 0 80 7 312
2014 First official language - English 54 29 8 6 3 0 0 83 9 931
2014 First official language - French 44 35 10 8 3 0 0 79 11 357

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 36 8 7 3 0 0 82 10 826
2017 First official language - French 38 39 12 8 2 0 0 78 11 313
2014 First official language - English 47 34 9 6 3 0 0 82 9 931
2014 First official language - French 40 37 13 8 2 0 0 77 10 357
2011 First official language - English 43 37 10 6 3 1 0 81 9 888
2011 First official language - French 41 39 10 7 2 0 1 81 9 351

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 43 15 7 3 1 0 75 10 828
2017 First official language - French 28 42 15 9 3 3 0 72 12 315

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 28 5 5 2 0 0 88 7 830
2017 First official language - French 52 32 7 5 2 0 1 86 7 314
2014 First official language - English 59 26 7 5 2 1 0 86 7 930
2014 First official language - French 54 29 9 3 2 1 2 85 6 357
2011 First official language - English 54 29 7 6 2 1 0 84 9 892
2011 First official language - French 48 35 8 5 1 1 2 85 7 353

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 22 9 9 6 2 11 73 17 826
2017 First official language - French 44 22 8 6 4 2 13 78 13 313
2014 First official language - English 41 22 8 9 6 2 13 73 17 931
2014 First official language - French 44 26 7 8 5 1 10 78 14 357
2011 First official language - English 38 24 9 8 7 1 12 71 18 891
2011 First official language - French 43 27 7 7 5 1 10 78 13 352

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 34 13 6 2 0 1 79 8 830
2017 First official language - French 42 38 11 5 2 0 1 81 7 315
2014 First official language - English 39 39 13 5 2 0 1 79 7 931
2014 First official language - French 44 36 14 4 1 0 1 81 5 357
2011 First official language - English 34 36 18 7 5 0 0 70 12 891
2011 First official language - French 32 37 18 10 3 0 0 69 13 353

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 19 3 2 2 1 3 93 4 829
2017 First official language - French 64 26 3 1 2 1 3 94 4 314
2014 First official language - English 69 18 5 2 1 2 3 91 4 932
2014 First official language - French 63 24 3 4 1 1 4 91 5 357
2011 First official language - English 66 20 4 4 3 0 2 89 7 890
2011 First official language - French 65 23 5 4 1 0 3 90 5 352

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 25 44 31 829
2017 First official language - French 22 49 29 315
2014 First official language - English 24 46 30 930
2014 First official language - French 25 48 27 357
2011 First official language - English 25 47 28 889
2011 First official language - French 27 49 25 351

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 18 56 13 6 3 4 205
2017 First official language - French 17 58 13 4 1 6 69
2014 First official language - English 14 52 17 8 9999 8 223
2014 First official language - French 18 54 19 5 9999 5 87
2011 First official language - English 14 52 17 7 9999 9 224
2011 First official language - French 12 63 19 2 9999 3 94
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 34 7 6 2 0 0 85 8 829
2017 First official language - French 46 37 11 3 3 0 0 83 6 312
2014 First official language - English 55 33 6 5 2 0 0 88 7 931
2014 First official language - French 47 41 8 3 1 0 0 88 4 357
2011 First official language - English 52 34 7 4 2 0 0 87 6 892
2011 First official language - French 45 43 6 3 3 0 0 88 6 352

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 39 11 10 5 0 0 74 15 826
2017 First official language - French 30 44 15 7 4 0 0 74 11 315
2014 First official language - English 37 39 12 7 4 1 0 77 11 931
2014 First official language - French 35 44 10 7 3 1 0 79 11 356
2011 First official language - English 34 42 10 8 5 1 0 77 13 890
2011 First official language - French 35 46 10 5 3 1 0 82 8 351

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 21 42 19 8 0 2 27 30 827
2017 First official language - French 7 23 42 15 10 1 1 26 31 313
2014 First official language - English 8 22 40 20 9 0 1 29 30 928
2014 First official language - French 11 23 40 18 8 0 1 26 34 356
2011 First official language - English 9 21 41 19 7 1 1 27 30 888
2011 First official language - French 9 33 36 15 5 0 2 21 43 353

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 15 29 26 19 2 2 47 22 826
2017 First official language - French 5 14 25 31 22 1 2 55 20 313
2014 First official language - English 5 13 25 32 22 1 2 55 19 928
2014 First official language - French 3 13 34 32 15 1 2 48 17 355
2011 First official language - English 7 14 29 30 17 1 3 49 21 888
2011 First official language - French 7 16 30 30 12 2 4 44 24 353

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 23 33 21 10 1 2 32 35 828
2017 First official language - French 12 24 33 17 10 1 3 28 37 313
2014 First official language - English 13 22 32 20 12 1 1 32 36 930
2014 First official language - French 15 30 36 10 7 2 1 17 46 357
2011 First official language - English 14 24 34 16 8 1 2 25 39 889
2011 First official language - French 17 31 33 10 5 1 3 15 50 352

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 8 29 37 21 0 2 60 10 822
2017 First official language - French 3 12 34 32 16 1 3 49 15 313
2014 First official language - English 3 8 28 35 24 0 2 61 11 926
2014 First official language - French 6 13 34 34 11 1 1 46 20 357
2011 First official language - English 5 11 30 31 21 1 2 53 16 887
2011 First official language - French 10 18 37 24 9 0 2 34 29 353

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 21 31 19 16 1 2 36 32 823
2017 First official language - French 10 20 29 21 16 1 3 39 31 314
2014 First official language - English 9 18 29 25 17 1 2 43 27 929
2014 First official language - French 12 17 31 24 13 1 2 38 30 355
2011 First official language - English 13 22 27 21 14 1 2 36 36 888
2011 First official language - French 17 22 27 19 11 0 2 31 41 353

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 11 30 29 19 2 3 51 18 828
2017 First official language - French 6 16 28 27 20 2 3 49 23 313
2014 First official language - English 3 7 25 35 26 2 3 63 10 927
2014 First official language - French 5 11 28 29 24 2 1 54 17 356
2011 First official language - English 6 16 29 26 17 2 3 46 23 889
2011 First official language - French 10 20 29 24 13 1 3 39 31 350

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 23 34 20 11 1 2 32 33 825
2017 First official language - French 8 21 34 22 10 2 2 34 30 315
2014 First official language - English 13 21 34 20 11 1 1 31 35 930
2014 First official language - French 9 20 43 17 10 1 1 28 29 356

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 29 6 7 5 1 0 82 12 826
2017 First official language - French 50 29 8 9 3 1 0 80 12 315
2014 First official language - English 57 24 7 6 5 1 0 81 11 932
2014 First official language - French 49 32 6 8 5 1 0 81 13 357

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 35 6 6 3 0 0 85 9 830
2017 First official language - French 50 35 9 4 2 0 0 86 5 315
2014 First official language - English 51 35 7 4 3 0 0 86 7 932
2014 First official language - French 43 42 6 6 2 0 0 86 8 356

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 33 9 2 1 3 1 87 4 828
2017 First official language - French 50 39 7 1 1 2 1 91 2 315
2014 First official language - English 57 27 8 2 1 3 1 88 3 931
2014 First official language - French 51 34 7 1 1 4 1 90 2 357

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 36 6 4 2 1 0 88 6 828
2017 First official language - French 49 38 9 3 0 1 0 88 3 313
2014 First official language - English 59 29 7 3 1 1 0 88 5 932
2014 First official language - French 50 37 7 2 0 3 0 90 2 357
2011 First official language - English 39 38 11 6 4 1 0 78 10 889
2011 First official language - French 36 43 13 5 1 1 0 80 6 353

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 28 7 4 2 0 0 87 6 828
2017 First official language - French 53 36 7 4 1 0 0 88 4 315
2014 First official language - English 62 27 6 4 1 0 0 89 5 932
2014 First official language - French 56 36 4 3 1 0 0 91 4 356
2011 First official language - English 50 34 8 5 2 0 0 84 7 887
2011 First official language - French 46 40 10 3 1 0 0 86 3 353

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 31 12 9 7 4 3 69 17 828
2017 First official language - French 24 31 19 10 8 5 4 60 19 314
2014 First official language - English 42 29 10 7 5 4 2 76 13 930
2014 First official language - French 26 36 14 8 6 6 5 69 15 357

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 65 27 5 1 1 1 0 93 2 826
2017 First official language - French 48 39 7 2 1 2 1 89 3 314
2014 First official language - English 71 22 4 2 0 1 0 94 2 930
2014 First official language - French 53 34 8 2 1 2 1 88 3 357
2011 First official language - English 60 28 7 2 1 2 1 90 3 891
2011 First official language - French 45 36 11 4 1 3 0 84 5 349

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 31 5 4 1 1 0 89 5 825
2017 First official language - French 51 33 8 4 2 1 0 86 6 315
2014 First official language - English 63 24 5 3 2 1 1 89 5 930
2014 First official language - French 50 35 7 4 0 2 1 88 5 357
2011 First official language - English 48 33 7 5 3 2 1 84 9 889
2011 First official language - French 41 39 10 5 3 1 1 82 8 351

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 33 12 6 1 3 0 79 8 825
2017 First official language - French 41 32 14 7 3 3 0 76 11 313
2014 First official language - English 46 29 11 6 3 3 1 79 9 931
2014 First official language - French 33 36 13 10 3 5 1 73 13 356
2011 First official language - English 24 35 20 10 5 5 1 63 15 891
2011 First official language - French 21 36 21 8 5 6 3 63 14 353

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 24 13 16 14 10 2 53 33 828
2017 First official language - French 18 25 16 15 14 8 2 49 33 315
2014 First official language - English 32 23 15 11 10 8 1 60 23 931
2014 First official language - French 20 24 19 15 10 10 3 50 29 356
2011 First official language - English 19 24 16 16 11 11 3 49 32 889
2011 First official language - French 15 27 22 14 6 11 4 50 24 353

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 48 4 7 2 0 0 88 8 827
2017 First official language - French 40 46 6 6 2 0 0 86 8 315
2014 First official language - English 40 46 4 7 2 0 0 86 10 931
2014 First official language - French 40 48 3 6 3 0 0 88 9 356
2011 First official language - English 39 48 3 8 3 0 0 86 11 891
2011 First official language - French 41 47 5 5 2 0 0 88 7 353

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 32 6 15 9 0 0 69 24 829
2017 First official language - French 29 38 6 17 9 0 0 67 26 314
2014 First official language - English 41 32 7 13 7 0 0 73 20 929
2014 First official language - French 36 41 8 11 5 0 0 77 16 357
2011 First official language - English 35 36 7 14 9 0 0 70 23 886
2011 First official language - French 36 39 10 10 6 0 0 74 16 352

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 29 4 4 1 0 0 90 5 827
2017 First official language - French 57 32 8 3 1 0 0 89 4 314
2014 First official language - English 55 32 7 4 1 0 0 88 5 930
2014 First official language - French 57 34 5 3 1 0 0 91 4 357

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 12 3 1 0 0 2 95 2 829
2017 First official language - French 40 25 10 14 5 2 3 69 21 314
2014 First official language - English 81 10 3 1 1 1 2 94 2 931
2014 First official language - French 40 28 7 11 7 1 5 73 19 357
2011 First official language - English 83 11 2 1 0 1 2 97 1 892
2011 First official language - French 36 31 9 12 8 1 3 70 21 352

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 12 3 1 0 0 2 95 1 829
2017 First official language - French 31 18 10 24 15 1 1 50 40 314
2014 First official language - English 81 11 3 1 1 0 2 94 3 927
2014 First official language - French 31 25 9 19 14 1 2 57 33 357
2011 First official language - English 81 12 4 1 0 0 1 94 1 891
2011 First official language - French 33 21 8 24 12 0 2 55 37 351

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 13 5 2 0 0 4 92 2 829
2017 First official language - French 30 21 7 27 13 1 2 52 41 315
2014 First official language - English 80 9 4 1 1 0 4 93 3 931
2014 First official language - French 33 19 10 19 13 1 4 55 34 357
2011 First official language - English 75 14 4 1 1 1 4 93 2 884
2011 First official language - French 32 19 10 22 14 0 3 52 38 352

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 82 9 3 0 1 0 4 96 1 830
2017 First official language - French 57 14 7 10 9 1 3 73 20 315
2014 First official language - English 82 9 3 0 1 0 4 96 1 931
2014 First official language - French 56 15 7 12 8 1 2 73 20 357
2011 First official language - English 82 8 4 1 1 0 4 94 1 890
2011 First official language - French 58 14 9 9 8 0 2 73 17 353

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 65 19 9 2 1 1 4 88 3 829
2017 First official language - French 24 26 15 18 14 1 3 52 33 315
2014 First official language - English 66 16 9 2 1 1 5 87 3 931
2014 First official language - French 26 24 15 19 11 2 4 53 31 357

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 72 15 5 1 0 2 4 93 2 826
2017 First official language - French 36 34 13 9 4 2 3 73 14 315
2014 First official language - English 72 13 5 1 1 3 5 93 2 931
2014 First official language - French 40 31 10 9 4 3 3 75 15 357
2011 First official language - English 75 13 5 1 0 2 4 94 1 890
2011 First official language - French 43 26 12 11 3 1 4 72 15 353

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 14 86 829
2017 First official language - French 14 86 313
2014 First official language - English 14 86 931
2014 First official language - French 13 87 358

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 118
2017 First official language - French 45 42
2014 First official language - English 54 130
2014 First official language - French 61 45

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 59 118
2017 First official language - French 71 42
2014 First official language - English 55 130
2014 First official language - French 41 45

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 118
2014 First official language - English 5 130
2014 First official language - French 11 45

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 118
2017 First official language - French 0 42
2014 First official language - English 0 130

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 42
2014 First official language - English 5 130
2014 First official language - French 0 45

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 42
2014 First official language - French 0 45

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 118
2014 First official language - English 8 130

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 117
2017 First official language - French 19 42
2014 First official language - English 34 130
2014 First official language - French 32 45

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 117
2017 First official language - French 31 42
2014 First official language - English 34 130
2014 First official language - French 27 45

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 117
2017 First official language - French 48 42
2014 First official language - English 44 130
2014 First official language - French 48 45

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 117
2017 First official language - French 52 42
2014 First official language - English 46 130
2014 First official language - French 38 45

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 117
2017 First official language - French 24 42
2014 First official language - English 31 130
2014 First official language - French 21 45

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 117
2017 First official language - French 67 42
2014 First official language - English 51 130
2014 First official language - French 64 45

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 117
2017 First official language - French 40 42
2014 First official language - English 29 130
2014 First official language - French 38 45

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 42

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 117
2014 First official language - English 10 130
2014 First official language - French 17 45

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 117
2014 First official language - English 8 130
2014 First official language - French 12 45

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 117
2017 First official language - French 48 42
2014 First official language - English 40 130
2014 First official language - French 29 45

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 117
2017 First official language - French 17 42
2014 First official language - English 21 130
2014 First official language - French 12 45

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 117
2017 First official language - French 14 42
2014 First official language - English 9 130
2014 First official language - French 13 45

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 117
2017 First official language - French 43 42
2014 First official language - English 53 129
2014 First official language - French 56 45

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 117
2017 First official language - French 31 42
2014 First official language - English 28 129
2014 First official language - French 25 45

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 117
2017 First official language - French 21 42
2014 First official language - English 13 129
2014 First official language - French 24 45

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 117
2017 First official language - French 26 42
2014 First official language - English 15 129
2014 First official language - French 17 45

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 117
2017 First official language - French 17 42
2014 First official language - English 7 129

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 117
2014 First official language - English 5 129

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 117
2017 First official language - French 12 42
2014 First official language - English 16 129
2014 First official language - French 13 45

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 117
2017 First official language - French 14 42
2014 First official language - English 13 129
2014 First official language - French 15 45

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 117
2017 First official language - French 29 42
2014 First official language - English 23 129
2014 First official language - French 21 45

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 105
2014 First official language - English 17 122

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 105
2017 First official language - French 15 41
2014 First official language - English 27 122
2014 First official language - French 25 44

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 105
2014 First official language - English 8 122

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 105
2014 First official language - English 12 122

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 105
2017 First official language - French 12 41
2014 First official language - English 8 122
2014 First official language - French 21 44

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 105
2017 First official language - French 20 41
2014 First official language - English 9 122

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 105
2017 First official language - French 29 41
2014 First official language - English 19 122
2014 First official language - French 25 44

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 105
2014 First official language - English 6 122

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 105
2014 First official language - English 11 122

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 105
2017 First official language - French 29 41
2014 First official language - English 28 122
2014 First official language - French 28 44

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 105
2017 First official language - French 12 41
2014 First official language - English 7 122

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 105
2017 First official language - French 54 41
2014 First official language - English 41 122
2014 First official language - French 38 44

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 105

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 105
2017 First official language - French 54 41
2014 First official language - English 43 122
2014 First official language - French 46 44

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 105
2017 First official language - French 12 41
2014 First official language - English 6 122
2014 First official language - French 15 44

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 95 5 117
2017 First official language - French 95 5 42

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 17 16 7 7 30 5 54 21 829
2017 First official language - French 15 18 17 7 6 29 8 53 20 315
2014 First official language - English 25 19 16 5 5 24 6 63 14 929
2014 First official language - French 18 24 14 6 4 30 5 63 15 357

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 34 13 6 4 6 1 74 11 826
2017 First official language - French 31 38 17 5 3 6 1 75 8 313
2014 First official language - English 43 30 13 5 3 6 1 78 8 929
2014 First official language - French 36 34 16 4 2 8 1 76 6 358
2011 First official language - English 35 35 15 6 3 6 0 75 9 890
2011 First official language - French 30 42 16 5 1 5 1 76 7 353

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 5 95 828
2017 First official language - French 7 93 314
2014 First official language - English 5 95 931
2014 First official language - French 3 97 358

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 42
2017 First official language - French 55 20
2014 First official language - English 39 50

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 83 42
2017 First official language - French 90 20
2014 First official language - English 76 50
2014 First official language - French 85 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 42
2017 First official language - French 0 20
2014 First official language - English 0 50
2014 First official language - French 0 12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 42
2014 First official language - English 0 50
2014 First official language - French 0 12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 42
2014 First official language - English 17 50

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 42
2014 First official language - English 12 50
2014 First official language - French 0 12

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2014 First official language - English 11 50
2014 First official language - French 0 12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2014 First official language - French 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 42
2017 First official language - French 35 20
2014 First official language - English 25 50

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 42
2017 First official language - French 50 20
2014 First official language - English 30 50

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - English 0 50

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2014 First official language - French 0 12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - French 40 20
2014 First official language - English 11 50

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 42
2017 First official language - French 0 20

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2014 First official language - English 21 50

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 42
2017 First official language - French 0 20
2014 First official language - English 0 50
2014 First official language - French 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 42
2014 First official language - English 31 50
2014 First official language - French 53 12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 42
2014 First official language - English 30 50

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 42
2014 First official language - English 18 50

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 42
2014 First official language - English 10 50

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 42
2014 First official language - English 15 50

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 First official language - French 0 12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 42
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 42
2017 First official language - French 0 20
2014 First official language - English 14 50
2014 First official language - French 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 42
2017 First official language - French 55 20
2014 First official language - English 47 50
2014 First official language - French 58 12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 37
2017 First official language - French 25 20
2014 First official language - English 17 49

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 37
2017 First official language - French 0 20
2014 First official language - English 0 49
2014 First official language - French 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 First official language - English 17 49

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 First official language - French 0 12

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 37
2014 First official language - English 18 49

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 37
2014 First official language - French 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 37
2017 First official language - French 25 20
2014 First official language - English 41 49

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 37
2017 First official language - French 0 20
2014 First official language - French 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 37
2017 First official language - French 40 20
2014 First official language - English 65 49
2014 First official language - French 85 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 37
2014 First official language - English 14 49

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 100 0 42
2017 First official language - French 100 0 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 16 16 2 3 37 6 63 9 826
2017 First official language - French 17 20 16 3 2 33 9 64 8 315
2014 First official language - English 27 14 17 3 1 31 7 67 7 931
2014 First official language - French 19 21 11 3 2 35 9 72 8 358

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 32 12 2 2 8 1 82 5 830
2017 First official language - French 36 35 14 3 2 9 1 79 5 315
2014 First official language - English 45 28 13 2 1 10 1 82 4 930
2014 First official language - French 32 36 10 4 1 16 2 83 5 357
2011 First official language - English 43 33 11 2 1 9 0 84 4 891
2011 First official language - French 34 41 17 2 0 6 0 80 2 353

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 829
2017 First official language - French 14 86 315
2014 First official language - English 12 88 929
2014 First official language - French 9 91 357

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 78 22 121
2017 First official language - French 62 38 44
2014 First official language - English 78 22 115
2014 First official language - French 80 20 32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 29 3 7 4 0 1 85 12 94
2017 First official language - French 52 41 4 0 4 0 0 93 4 27
2014 First official language - English 54 30 7 8 1 0 0 84 9 90
2014 First official language - French 57 38 0 5 0 0 0 95 5 26

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 51 6 3 1 1 3 90 4 830
2017 First official language - French 31 50 8 7 0 2 3 85 7 315
2014 First official language - English 42 42 5 3 1 1 5 90 4 931
2014 First official language - French 33 45 8 6 2 1 6 84 8 358
2011 First official language - English 34 52 5 3 1 1 5 90 4 892
2011 First official language - French 27 58 9 3 0 0 2 87 3 353

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 24 21 11 7 21 4 48 24 827
2017 First official language - French 14 25 19 9 6 20 8 53 20 315
2014 First official language - English 12 22 18 14 16 12 6 42 36 929
2014 First official language - French 10 24 19 10 11 17 9 45 29 358
2011 First official language - English 16 33 16 10 5 16 4 61 19 891
2011 First official language - French 16 33 18 7 3 18 6 64 12 352

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 28 6 1 1 7 3 90 3 828
2017 First official language - French 46 37 8 1 1 4 3 89 2 315
2014 First official language - English 55 24 6 2 1 7 6 91 3 931
2014 First official language - French 47 34 7 1 1 5 6 91 2 357
2011 First official language - English 49 30 7 2 1 6 5 89 3 890
2011 First official language - French 47 35 9 1 1 5 3 89 2 353

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 30 10 3 2 11 3 82 6 829
2017 First official language - French 35 37 12 3 2 7 3 81 6 314
2014 First official language - English 42 27 9 4 3 11 5 81 8 930
2014 First official language - French 43 31 10 2 1 7 6 85 4 358
2011 First official language - English 39 30 10 4 2 10 5 81 7 891
2011 First official language - French 38 40 11 1 0 7 2 86 2 353
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 65 23 5 4 3 0 0 88 6 828
2017 First official language - French 59 28 6 5 2 0 0 87 7 315

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 22 8 3 2 1 0 86 5 829
2017 First official language - French 58 25 8 4 3 2 0 85 8 315

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 41 14 5 2 2 0 79 7 830
2017 First official language - French 35 38 16 7 1 4 0 75 9 314

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 41 13 8 5 2 0 73 14 828
2017 First official language - French 25 46 16 8 4 1 0 72 13 315

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 13 4 6 0 1 77 10 829
2017 First official language - French 52 22 12 7 5 0 1 75 13 314

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 37 23 10 6 0 1 61 16 829
2017 First official language - French 19 35 27 14 5 0 1 54 19 315

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 35 15 7 2 0 2 76 9 828
2017 First official language - French 29 35 19 11 5 0 2 65 16 315

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 31 23 16 9 0 1 52 25 830
2017 First official language - French 18 30 29 13 8 0 1 49 22 314

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 26 10 2 1 0 5 86 3 830
2017 First official language - French 52 26 9 3 2 0 7 85 5 314

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 37 15 7 4 0 0 73 11 828
2017 First official language - French 36 31 19 9 5 0 0 67 14 314

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 38 17 9 4 0 1 70 13 828
2017 First official language - French 33 33 20 9 3 1 1 67 12 315

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 38 22 11 6 0 1 61 16 828
2017 First official language - French 24 33 27 10 5 0 0 57 15 315

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 33 21 13 6 0 1 60 19 829
2017 First official language - French 26 36 20 12 5 0 0 63 17 315

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 38 20 9 3 0 1 67 13 826
2017 First official language - French 28 41 19 7 4 1 0 69 11 314

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 22 15 7 6 0 0 71 13 830
2017 First official language - French 48 22 13 10 5 0 2 72 15 315

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 11 3 2 2 0 2 92 4 828
2017 First official language - French 76 10 5 3 3 0 3 89 6 314

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 28 7 2 2 0 1 89 4 827
2017 First official language - French 59 25 11 2 1 0 1 85 4 314

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 22 7 3 2 0 1 87 6 826
2017 First official language - French 62 20 6 6 5 0 2 83 11 313

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 13 3 1 1 0 25 93 2 828
2017 First official language - French 61 11 3 1 1 0 23 94 2 314

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 74 14 3 1 0 0 7 95 2 821
2017 First official language - French 78 9 4 1 0 0 8 94 1 314

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 83 10 2 1 1 0 2 96 2 830
2017 First official language - French 81 12 2 1 2 0 2 95 3 313

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 28 8 2 1 0 2 89 2 829
2017 First official language - French 53 25 16 3 1 0 2 80 4 314

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 41 34 7 3 0 0 56 10 830
2017 First official language - French 15 33 39 10 3 0 0 48 13 315

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 15 39 28 13 0 0 41 19 830
2017 First official language - French 4 14 37 27 18 0 0 45 18 315
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 31 14 5 3 4 1 45 55 830
2017 First official language - French 46 29 12 6 3 3 1 48 52 315

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 428
2017 First official language - French 7 154

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 428
2017 First official language - French 20 154

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 428
2017 First official language - French 8 154

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 74 428
2017 First official language - French 67 154

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 428
2017 First official language - French 3 154

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 428
2017 First official language - French 29 154

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 38 48 8 3 1 3 425
2017 First official language - French 33 52 4 5 1 5 152

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 25 17 10 8 2 12 59 21 433
2017 First official language - French 33 18 12 8 9 4 15 64 21 157

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 10 11 6 12 6 48 38 39 433
2017 First official language - French 11 11 11 10 15 3 39 38 42 157
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