2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	28	22	6	0	0	72	6	18
2017	Communications or public affairs	70	26	4	0	0	0	96	0	27
2017	Security	56	30	3	5	6	0	86	10	146
2017	Science and technology	47	32	15	1	6	0	78	7	73
2017	Administration and operations	46	41	3	3	5	2	88	8	62
2017	Human resources	38	45	10	7	0	0	83	7	73
2017	Financial management	37	46	8	4	4	0	83	8	48
2017	Information management	40	56	0	0	4	0	96	4	25
2017	Information technology	46	41	5	7	2	0	87	9	346
2017	Evaluation	40	26	17	9	9	0	66	17	12
2017	Data sciences	52	33	10	5	0	0	86	5	21
2017	Policy	42	39	9	5	5	0	81	10	64
2017	Project management	43	43	0	3	10	0	87	13	30
2017	None of the above	51	33	7	5	2	1	85	7	138
2014	Client contact centre	36	40	25	0	0	0	75	0	15
2014	Compliance, inspection and enforcement	51	42	0	4	4	0	92	8	25
2014	Communications or public affairs	50	35	11	4	0	0	85	4	34
2014	Access to information and privacy	35	65	0	0	0	0	100	0	11
2014	Security	52	35	5	6	2	0	87	7	162
2014	Science and technology	54	32	6	7	1	0	86	8	99
2014	Administration and operations	52	35	6	3	5	0	87	7	105
2014	Human resources	35	47	6	10	2	0	82	12	85
2014	Financial management	28	52	8	7	5	0	79	12	53
2014	Procurement	33	67	0	0	0	0	100	0	12
2014	Information management	42	38	4	9	6	0	81	15	46
2014	Information technology	44	42	7	5	2	0	85	7	395
2014	Other services to the public	65	19	16	0	0	0	84	0	15
2014	None of the above	49	36	8	4	3	0	85	7	179

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	50	11	22	0	67	22	18
2017	Communications or public affairs	66	26	8	0	0	92	0	27
2017	Security	39	36	12	6	7	75	12	146
2017	Science and technology	31	39	15	11	4	70	15	72
2017	Administration and operations	51	31	5	8	5	82	13	62
2017	Human resources	38	43	4	12	3	81	15	73
2017	Financial management	39	46	4	6	4	85	11	48
2017	Information management	36	20	16	24	4	56	28	25
2017	Information technology	38	37	12	10	4	75	14	346
2017	Evaluation	32	51	0	0	17	83	17	12
2017	Data sciences	38	38	14	5	5	76	10	21
2017	Policy	39	37	8	10	6	77	16	64
2017	Project management	27	50	10	3	10	77	13	30
2017	None of the above	36	35	15	13	1	70	15	137

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	28	11	0	0	0	89	0	18
2017	Communications or public affairs	81	19	0	0	0	0	100	0	27
2017	Security	68	22	5	4	1	0	90	5	145
2017	Science and technology	51	39	7	3	0	0	90	3	71
2017	Administration and operations	66	28	3	0	0	2	97	0	61
2017	Human resources	54	42	4	0	0	0	96	0	73
2017	Financial management	56	29	11	2	2	0	85	4	48
2017	Information management	68	28	4	0	0	0	96	0	25
2017	Information technology	62	28	7	1	1	0	91	2	345
2017	Evaluation	49	43	0	9	0	0	91	9	12
2017	Data sciences	60	30	10	0	0	0	90	0	20
2017	Policy	54	35	6	5	0	0	89	5	64
2017	Project management	67	23	7	3	0	0	90	3	30
2017	None of the above	64	26	7	1	1	1	91	2	138
2014	Client contact centre	65	23	12	0	0	0	88	0	16
2014	Compliance, inspection and enforcement	75	21	0	4	0	0	96	4	25
2014	Communications or public affairs	78	18	4	0	0	0	96	0	33
2014	Access to information and privacy	91	9	0	0	0	0	100	0	11
2014	Security	77	18	3	1	1	0	96	1	162
2014	Science and technology	65	25	9	0	1	0	90	1	99
2014	Administration and operations	69	24	5	2	0	0	94	2	105
2014	Human resources	62	33	4	0	1	0	95	1	85
2014	Financial management	63	30	4	4	0	0	93	4	53
2014	Procurement	76	16	8	0	0	0	92	0	12
2014	Information management	67	26	3	2	2	0	93	4	46
2014	Information technology	72	21	5	2	1	0	93	2	395
2014	Other services to the public	65	35	0	0	0	0	100	0	15
2014	None of the above	69	24	5	1	1	0	93	2	179

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	11	6	0	0	0	83	6	18
2017	Communications or public affairs	81	11	8	0	0	0	0	92	0	27
2017	Security	56	29	8	3	5	0	0	85	7	145
2017	Science and technology	46	39	11	4	0	0	0	85	4	72
2017	Administration and operations	62	28	2	3	3	0	2	92	7	62
2017	Human resources	48	39	12	1	0	0	0	87	1	73
2017	Financial management	51	34	8	2	4	0	0	85	6	48
2017	Information management	52	40	4	0	4	0	0	92	4	25
2017	Information technology	52	35	6	5	2	0	0	87	7	345
2017	Evaluation	57	26	0	17	0	0	0	83	17	12
2017	Data sciences	55	35	10	0	0	0	0	90	0	20
2017	Policy	49	34	9	5	3	0	0	83	8	64
2017	Project management	33	50	3	10	3	0	0	83	13	30
2017	None of the above	56	32	7	2	2	0	0	88	4	137
2014	Client contact centre	44	37	12	6	0	0	0	81	6	15
2014	Compliance, inspection and enforcement	60	32	0	4	4	0	0	92	8	25
2014	Communications or public affairs	55	36	5	4	0	0	0	91	4	34
2014	Access to information and privacy	74	26	0	0	0	0	0	100	0	11
2014	Security	58	32	6	2	2	0	0	90	4	161
2014	Science and technology	55	32	4	7	1	0	0	87	9	99
2014	Administration and operations	59	28	5	2	4	1	0	89	6	105
2014	Human resources	54	31	6	4	3	2	0	86	7	85
2014	Financial management	45	33	11	7	3	0	0	78	11	52
2014	Procurement	51	49	0	0	0	0	0	100	0	12
2014	Information management	48	37	0	5	9	0	2	86	14	46
2014	Information technology	53	36	7	2	2	0	0	89	4	395
2014	Other services to the public	78	22	0	0	0	0	0	100	0	15
2014	None of the above	53	34	8	3	2	0	0	87	5	179

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	28	17	0	6	0	78	6	18
2017	Communications or public affairs	96	4	0	0	0	0	100	0	27
2017	Security	59	24	10	6	1	1	83	7	146
2017	Science and technology	46	24	15	8	7	0	70	15	73
2017	Administration and operations	62	30	3	0	5	0	92	5	62
2017	Human resources	55	38	6	1	0	0	93	1	73
2017	Financial management	66	25	2	2	4	0	92	6	48
2017	Information management	60	28	8	4	0	0	88	4	25
2017	Information technology	54	27	11	6	2	1	81	8	346
2017	Evaluation	66	17	0	9	9	0	83	17	12
2017	Data sciences	52	29	10	10	0	0	81	10	21
2017	Policy	56	33	4	5	2	0	89	6	64
2017	Project management	53	30	7	7	3	0	83	10	30
2017	None of the above	58	24	12	4	1	1	83	5	137
2014	Client contact centre	63	17	6	6	8	0	80	14	16
2014	Compliance, inspection and enforcement	68	15	13	0	4	0	83	4	25
2014	Communications or public affairs	67	21	6	3	3	0	89	5	34
2014	Access to information and privacy	52	30	17	0	0	0	83	0	11
2014	Security	63	25	5	3	3	1	88	6	162
2014	Science and technology	53	23	10	9	3	1	77	13	99
2014	Administration and operations	63	24	6	5	2	1	87	7	105
2014	Human resources	59	29	7	1	3	2	89	4	85
2014	Financial management	37	47	9	3	4	0	84	7	53
2014	Procurement	57	35	8	0	0	0	92	0	12
2014	Information management	59	30	6	4	2	0	88	6	46
2014	Information technology	53	27	12	6	2	0	81	7	395
2014	Other services to the public	71	29	0	0	0	0	100	0	15
2014	None of the above	53	35	7	2	3	1	89	5	178

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	33	17	6	0	0	78	6	18
2017	Communications or public affairs	96	4	0	0	0	0	100	0	27
2017	Security	51	30	11	4	3	1	82	7	146
2017	Science and technology	41	28	21	7	3	0	70	10	73
2017	Administration and operations	60	30	5	2	3	0	90	5	61
2017	Human resources	53	34	10	3	0	0	88	3	73
2017	Financial management	64	30	0	2	4	0	94	6	48
2017	Information management	56	24	12	8	0	0	80	8	25
2017	Information technology	52	29	10	7	2	0	81	9	346
2017	Evaluation	66	17	0	9	9	0	83	17	12
2017	Data sciences	48	29	14	10	0	0	76	10	21
2017	Policy	50	42	3	3	2	0	92	5	64
2017	Project management	50	30	7	10	3	0	80	13	30
2017	None of the above	52	30	10	7	1	0	82	9	138
2014	Client contact centre	63	17	6	6	8	0	80	14	16
2014	Compliance, inspection and enforcement	56	27	8	6	4	0	83	9	25
2014	Communications or public affairs	70	21	6	3	0	0	91	3	34
2014	Access to information and privacy	52	39	9	0	0	0	91	0	11
2014	Security	59	26	8	5	3	0	84	7	160
2014	Science and technology	44	35	6	9	5	0	79	15	99
2014	Administration and operations	63	24	5	4	4	0	87	7	105
2014	Human resources	58	34	3	3	1	2	93	4	85
2014	Financial management	39	41	11	3	5	0	80	9	53
2014	Procurement	41	59	0	0	0	0	100	0	12
2014	Information management	47	35	5	13	0	0	82	13	46
2014	Information technology	50	31	12	5	2	0	81	6	395
2014	Other services to the public	52	42	6	0	0	0	94	0	15
2014	None of the above	51	34	6	7	3	0	85	9	179

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	33	11	17	6	0	0	67	22	18
2017	Communications or public affairs	86	10	0	0	0	4	0	100	0	27
2017	Security	50	28	10	5	4	1	1	80	9	146
2017	Science and technology	48	24	17	3	7	1	0	73	10	73
2017	Administration and operations	55	26	10	3	3	2	0	83	7	62
2017	Human resources	50	28	11	10	0	1	0	79	10	72
2017	Financial management	60	23	8	2	4	2	0	85	6	48
2017	Information management	52	8	16	12	8	4	0	63	21	25
2017	Information technology	53	20	12	8	4	3	1	76	12	345
2017	Evaluation	66	9	0	17	9	0	0	74	26	12
2017	Data sciences	48	29	19	0	5	0	0	76	5	21
2017	Policy	43	36	11	5	3	3	0	81	8	64
2017	Project management	60	27	3	3	7	0	0	87	10	30
2017	None of the above	57	19	9	6	3	4	1	81	10	138
2014	Client contact centre	69	17	0	6	8	0	0	86	14	16
2014	Compliance, inspection and enforcement	60	23	9	4	4	0	0	83	8	25
2014	Communications or public affairs	64	16	10	7	3	0	0	80	10	34
2014	Access to information and privacy	35	56	0	0	9	0	0	91	9	11
2014	Security	60	18	7	7	6	2	0	80	13	162
2014	Science and technology	55	17	9	6	9	4	0	75	16	99
2014	Administration and operations	58	26	7	3	4	2	0	85	7	105
2014	Human resources	57	26	6	4	4	4	0	86	8	84
2014	Financial management	43	26	10	15	7	0	0	69	22	53
2014	Procurement	57	24	8	10	0	0	0	81	10	12
2014	Information management	51	25	9	4	9	2	0	78	14	46
2014	Information technology	52	22	12	6	5	3	1	77	11	395
2014	Other services to the public	45	32	16	0	0	0	6	83	0	15
2014	None of the above	51	23	12	4	4	5	1	79	9	179

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	33	17	6	6	0	0	72	11	18
2017	Communications or public affairs	55	38	0	4	4	0	0	92	8	27
2017	Security	52	24	12	6	5	1	0	78	11	146
2017	Science and technology	50	27	14	8	1	0	0	77	10	73
2017	Administration and operations	55	28	2	3	5	5	2	89	9	62
2017	Human resources	56	24	11	4	1	1	1	83	6	73
2017	Financial management	62	31	2	4	0	0	0	94	4	48
2017	Information management	60	8	16	16	0	0	0	68	16	25
2017	Information technology	48	33	10	3	4	1	1	83	7	347
2017	Evaluation	57	17	0	17	9	0	0	74	26	12
2017	Data sciences	67	19	10	0	5	0	0	86	5	21
2017	Policy	49	29	8	6	4	2	2	80	11	63
2017	Project management	57	23	3	10	7	0	0	80	17	30
2017	None of the above	44	31	16	4	4	1	1	76	8	138
2014	Client contact centre	57	29	14	0	0	0	0	86	0	16
2014	Compliance, inspection and enforcement	60	32	8	0	0	0	0	92	0	25
2014	Communications or public affairs	45	33	8	6	8	0	0	78	14	34
2014	Access to information and privacy	61	30	9	0	0	0	0	91	0	11
2014	Security	51	28	9	6	3	3	0	81	10	162
2014	Science and technology	48	35	7	6	3	0	1	84	9	99
2014	Administration and operations	59	27	8	5	1	1	0	87	6	105
2014	Human resources	57	25	11	3	3	1	0	83	6	84
2014	Financial management	48	26	8	6	5	5	2	80	12	53
2014	Procurement	33	8	33	19	0	8	0	44	20	12
2014	Information management	46	28	11	7	8	0	0	74	15	46
2014	Information technology	52	31	10	5	2	1	0	84	7	395
2014	Other services to the public	52	42	6	0	0	0	0	94	0	15
2014	None of the above	49	26	12	5	6	3	0	77	11	179

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	28	11	6	11	0	0	72	17	18
2017	Communications or public affairs	70	26	4	0	0	0	0	96	0	27
2017	Security	52	27	8	6	5	0	1	81	11	146
2017	Science and technology	39	39	12	6	4	0	0	78	10	73
2017	Administration and operations	57	25	8	5	3	0	2	83	9	61
2017	Human resources	48	30	10	9	1	0	1	79	11	73
2017	Financial management	56	34	2	8	0	0	0	90	8	48
2017	Information management	44	36	8	12	0	0	0	80	12	25
2017	Information technology	46	34	9	6	4	0	0	80	11	346
2017	Evaluation	49	26	0	9	17	0	0	74	26	12
2017	Data sciences	76	5	5	5	10	0	0	81	14	21
2017	Policy	40	42	9	2	6	0	0	83	8	64
2017	Project management	40	33	3	17	7	0	0	73	23	30
2017	None of the above	40	36	12	9	4	0	0	76	12	137
2014	Client contact centre	31	57	6	6	0	0	0	88	6	16
2014	Compliance, inspection and enforcement	56	32	8	4	0	0	0	89	4	25
2014	Communications or public affairs	40	34	9	9	8	0	0	74	17	34
2014	Access to information and privacy	52	30	9	9	0	0	0	83	9	11
2014	Security	50	30	6	8	5	1	0	80	13	162
2014	Science and technology	51	30	8	6	4	0	0	82	11	99
2014	Administration and operations	58	27	4	9	2	0	0	85	11	105
2014	Human resources	50	29	11	6	4	0	0	79	10	85
2014	Financial management	37	33	9	10	9	2	0	71	19	53
2014	Procurement	24	41	16	19	0	0	0	65	19	12
2014	Information management	46	29	7	11	8	0	0	75	19	46
2014	Information technology	48	35	9	5	2	0	0	84	7	395
2014	Other services to the public	45	42	6	6	0	0	0	87	6	15
2014	None of the above	41	31	11	12	5	1	0	72	17	179

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	11	11	11	6	0	0	72	17	18
2017	Communications or public affairs	66	30	0	4	0	0	0	96	4	27
2017	Security	58	22	10	6	5	0	0	80	10	145
2017	Science and technology	46	42	6	4	3	0	0	88	7	73
2017	Administration and operations	64	24	5	2	5	0	0	88	7	62
2017	Human resources	64	22	7	6	0	0	1	87	6	73
2017	Financial management	69	25	0	6	0	0	0	94	6	48
2017	Information management	56	28	4	12	0	0	0	84	12	25
2017	Information technology	52	28	9	7	4	0	0	80	11	344
2017	Evaluation	49	26	0	9	17	0	0	74	26	12
2017	Data sciences	62	14	10	10	5	0	0	76	14	21
2017	Policy	60	28	5	5	3	0	0	88	8	64
2017	Project management	47	30	13	3	7	0	0	77	10	30
2017	None of the above	51	29	10	6	3	1	1	81	9	138
2014	Client contact centre	57	23	20	0	0	0	0	80	0	16
2014	Compliance, inspection and enforcement	52	40	0	4	4	0	0	92	8	25
2014	Communications or public affairs	64	16	7	5	8	0	0	80	13	34
2014	Access to information and privacy	83	0	9	9	0	0	0	83	9	11
2014	Security	59	24	8	7	3	0	0	83	9	162
2014	Science and technology	60	23	7	7	3	0	0	83	10	98
2014	Administration and operations	65	24	4	6	0	1	0	90	6	104
2014	Human resources	59	28	6	6	1	0	0	87	7	85
2014	Financial management	56	22	13	7	2	0	0	78	9	53
2014	Procurement	24	49	0	27	0	0	0	73	27	12
2014	Information management	42	33	10	6	6	2	0	77	12	46
2014	Information technology	54	31	8	6	2	0	0	85	8	395
2014	Other services to the public	58	42	0	0	0	0	0	100	0	15
2014	None of the above	43	36	9	7	4	1	0	79	12	179

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	28	11	17	6	0	6	65	24	18
2017	Communications or public affairs	55	26	8	8	0	4	0	84	8	27
2017	Security	26	34	12	10	9	9	0	66	21	146
2017	Science and technology	19	30	22	12	11	6	0	52	25	73
2017	Administration and operations	42	33	10	8	5	3	0	77	13	62
2017	Human resources	19	37	6	24	7	8	0	61	33	73
2017	Financial management	38	46	2	2	8	4	0	87	10	48
2017	Information management	28	24	20	12	4	12	0	59	18	25
2017	Information technology	25	32	17	10	7	9	0	62	19	346
2017	Evaluation	28	35	9	19	9	0	0	63	28	11
2017	Data sciences	38	24	10	14	0	14	0	72	17	21
2017	Policy	24	44	6	17	6	3	0	70	24	64
2017	Project management	13	37	17	13	10	10	0	56	26	30
2017	None of the above	25	34	15	14	6	7	0	63	21	138
2014	Client contact centre	31	28	23	12	0	6	0	63	12	16
2014	Compliance, inspection and enforcement	45	23	17	4	8	4	0	70	12	25
2014	Communications or public affairs	32	43	10	11	0	4	0	77	12	34
2014	Access to information and privacy	26	39	9	26	0	0	0	65	26	11
2014	Security	36	29	13	12	6	5	0	68	19	161
2014	Science and technology	31	29	12	7	5	15	0	72	14	99
2014	Administration and operations	41	35	8	8	5	3	0	78	14	105
2014	Human resources	24	45	18	9	3	0	0	69	13	85
2014	Financial management	26	43	11	5	8	5	0	74	15	53
2014	Procurement	33	16	8	33	10	0	0	49	43	12
2014	Information management	33	31	11	8	5	11	0	73	15	46
2014	Information technology	31	31	14	11	5	8	0	68	17	394
2014	Other services to the public	26	42	6	6	0	19	0	84	8	15
2014	None of the above	37	34	10	7	5	5	1	75	14	179

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	50	17	0	6	0	0	78	6	18
2017	Communications or public affairs	67	18	8	8	0	0	0	85	8	27
2017	Security	27	32	12	15	12	1	0	60	28	145
2017	Science and technology	13	34	18	20	13	3	0	48	33	72
2017	Administration and operations	41	41	5	8	3	2	0	83	12	62
2017	Human resources	17	35	16	18	10	4	0	54	29	73
2017	Financial management	38	50	2	2	6	2	0	89	9	48
2017	Information management	28	12	28	20	8	4	0	42	29	25
2017	Information technology	23	35	16	18	6	2	0	59	25	345
2017	Evaluation	40	43	9	0	9	0	0	83	9	12
2017	Data sciences	14	38	14	19	10	5	0	55	30	21
2017	Policy	26	42	13	14	5	0	0	68	19	63
2017	Project management	13	50	10	17	10	0	0	63	27	30
2017	None of the above	22	31	23	16	8	1	0	53	24	138
2014	Client contact centre	37	28	29	6	0	0	0	65	6	16
2014	Compliance, inspection and enforcement	28	40	11	13	8	0	0	68	21	25
2014	Communications or public affairs	29	46	14	11	0	0	0	75	11	34
2014	Access to information and privacy	44	21	17	17	0	0	0	65	17	11
2014	Security	32	31	16	13	7	1	0	63	21	162
2014	Science and technology	28	31	12	15	9	5	0	63	25	99
2014	Administration and operations	38	42	7	10	3	0	0	80	13	105
2014	Human resources	23	43	21	9	2	3	0	68	11	85
2014	Financial management	23	35	15	18	5	4	0	60	24	53
2014	Procurement	24	24	24	16	10	0	0	49	27	12
2014	Information management	31	39	12	9	5	5	0	74	14	46
2014	Information technology	27	35	14	14	7	2	0	64	21	395
2014	Other services to the public	19	26	35	13	0	6	0	49	14	15
2014	None of the above	32	32	11	18	4	1	1	66	23	179

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	56	22	0	6	0	0	72	6	18
2017	Communications or public affairs	44	41	4	8	0	4	0	88	8	27
2017	Security	18	30	15	23	12	3	0	49	35	146
2017	Science and technology	11	20	22	32	11	4	0	33	45	73
2017	Administration and operations	22	44	10	13	3	8	0	72	17	62
2017	Human resources	10	31	19	25	8	7	0	44	35	73
2017	Financial management	23	45	15	8	6	2	0	70	15	48
2017	Information management	28	16	24	20	8	4	0	46	29	25
2017	Information technology	12	34	20	19	9	6	0	48	31	347
2017	Evaluation	34	49	0	9	9	0	0	83	17	12
2017	Data sciences	24	19	10	19	19	10	0	47	42	21
2017	Policy	19	28	17	27	6	2	0	48	34	64
2017	Project management	7	43	10	23	10	7	0	54	36	30
2017	None of the above	10	28	23	24	7	8	0	42	34	138
2014	Client contact centre	20	29	31	20	0	0	0	49	20	16
2014	Compliance, inspection and enforcement	24	32	11	25	8	0	0	56	32	25
2014	Communications or public affairs	25	37	20	14	0	4	0	65	15	34
2014	Access to information and privacy	35	21	9	17	9	9	0	62	29	11
2014	Security	19	35	17	18	9	2	0	55	27	162
2014	Science and technology	20	21	12	17	15	15	0	48	37	99
2014	Administration and operations	30	36	14	14	4	2	0	67	18	105
2014	Human resources	16	47	17	17	1	2	0	64	19	85
2014	Financial management	13	30	22	19	12	4	0	45	32	53
2014	Procurement	8	41	24	16	10	0	0	49	27	12
2014	Information management	21	32	17	18	5	7	0	57	24	46
2014	Information technology	17	30	19	19	8	6	0	50	29	394
2014	Other services to the public	6	42	19	26	0	6	0	51	28	15
2014	None of the above	16	38	15	16	9	6	1	57	27	179

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	44	22	6	6	0	67	11	18
2017	Communications or public affairs	59	18	8	4	4	8	84	8	27
2017	Security	20	28	18	13	17	5	50	31	145
2017	Science and technology	14	28	17	21	19	1	43	41	73
2017	Administration and operations	33	25	16	10	8	7	63	19	62
2017	Human resources	14	32	21	18	8	7	49	29	72
2017	Financial management	36	34	15	4	8	2	72	13	48
2017	Information management	24	24	12	16	16	8	52	35	25
2017	Information technology	19	30	19	17	10	4	51	29	347
2017	Evaluation	26	49	0	9	17	0	74	26	12
2017	Data sciences	24	24	5	19	14	14	56	39	21
2017	Policy	25	22	24	15	13	2	47	28	62
2017	Project management	13	40	10	17	13	7	57	32	30
2017	None of the above	18	32	15	20	11	4	52	32	137
2014	Client contact centre	14	51	29	6	0	0	65	6	16
2014	Compliance, inspection and enforcement	40	32	4	13	11	0	71	25	25
2014	Communications or public affairs	35	30	16	11	4	4	67	16	34
2014	Access to information and privacy	44	30	9	0	17	0	74	17	11
2014	Security	21	32	18	14	11	5	55	26	162
2014	Science and technology	28	26	12	18	9	7	59	29	99
2014	Administration and operations	34	28	16	10	7	4	65	18	104
2014	Human resources	20	37	18	13	7	5	60	20	85
2014	Financial management	22	22	23	11	12	10	49	26	53
2014	Procurement	16	49	8	16	10	0	65	27	12
2014	Information management	31	23	11	16	8	11	60	28	46
2014	Information technology	24	28	19	13	11	5	54	26	395
2014	Other services to the public	13	42	6	19	6	13	63	30	15
2014	None of the above	21	32	18	11	10	7	57	23	178

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	33	11	28	17	0	44	44	18
2017	Communications or public affairs	51	23	8	15	0	4	76	16	27
2017	Security	15	30	12	25	14	4	47	41	146
2017	Science and technology	14	19	12	29	23	3	34	54	73
2017	Administration and operations	21	39	6	25	7	2	62	32	61
2017	Human resources	8	26	14	33	18	1	34	52	73
2017	Financial management	14	43	13	21	6	2	59	28	48
2017	Information management	16	20	16	32	12	4	38	46	25
2017	Information technology	10	34	17	24	12	2	45	37	345
2017	Evaluation	9	57	9	9	17	0	66	26	12
2017	Data sciences	10	33	14	10	24	10	47	37	21
2017	Policy	10	30	15	27	15	3	41	44	64
2017	Project management	7	27	13	23	30	0	33	53	30
2017	None of the above	10	27	15	29	17	1	38	47	138
2014	Client contact centre	12	34	23	23	8	0	45	31	16
2014	Compliance, inspection and enforcement	17	28	21	23	11	0	45	34	25
2014	Communications or public affairs	15	46	10	20	6	3	63	27	34
2014	Access to information and privacy	35	30	17	0	17	0	65	17	11
2014	Security	19	34	14	19	13	1	53	32	162
2014	Science and technology	25	27	15	18	8	6	56	28	99
2014	Administration and operations	33	28	12	18	9	1	61	27	105
2014	Human resources	18	31	17	25	8	0	50	33	85
2014	Financial management	10	29	8	28	24	2	39	53	52
2014	Procurement	16	41	8	24	10	0	57	35	12
2014	Information management	22	23	19	24	9	3	47	33	45
2014	Information technology	17	31	20	20	10	1	49	30	394
2014	Other services to the public	6	32	22	32	0	6	42	35	15
2014	None of the above	12	35	14	25	11	3	48	37	179

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	44	22	11	0	0	0	67	11	18
2017	Communications or public affairs	55	38	4	4	0	0	0	92	4	27
2017	Security	37	32	11	14	7	0	0	68	21	146
2017	Science and technology	22	40	15	15	8	0	0	62	23	73
2017	Administration and operations	40	39	8	7	5	0	2	80	12	62
2017	Human resources	29	44	10	15	3	0	0	72	18	73
2017	Financial management	43	46	2	6	2	0	0	89	8	48
2017	Information management	32	32	16	12	8	0	0	64	20	25
2017	Information technology	32	39	12	12	5	0	0	71	17	346
2017	Evaluation	32	51	9	0	9	0	0	83	9	12
2017	Data sciences	33	29	14	14	10	0	0	62	24	21
2017	Policy	40	36	10	9	5	0	0	77	14	64
2017	Project management	27	40	10	10	13	0	0	67	23	30
2017	None of the above	28	38	15	13	5	0	1	66	18	137
2014	Client contact centre	17	28	41	8	0	0	6	48	9	16
2014	Compliance, inspection and enforcement	41	38	13	0	8	0	0	79	8	25
2014	Communications or public affairs	52	24	13	6	5	0	0	76	11	34
2014	Access to information and privacy	26	48	26	0	0	0	0	74	0	11
2014	Security	36	37	12	9	5	0	0	74	14	162
2014	Science and technology	34	33	15	6	9	1	1	69	15	98
2014	Administration and operations	46	38	5	7	5	0	0	84	12	105
2014	Human resources	37	37	11	10	4	0	2	75	14	84
2014	Financial management	31	44	11	6	9	0	0	75	15	53
2014	Procurement	24	41	16	8	10	0	0	65	19	12
2014	Information management	36	35	13	8	8	0	0	70	16	46
2014	Information technology	31	40	14	8	6	0	0	72	14	395
2014	Other services to the public	26	45	16	13	0	0	0	71	13	15
2014	None of the above	33	32	16	13	6	1	0	65	19	179

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	56	17	11	0	0	0	72	11	18
2017	Communications or public affairs	43	53	4	0	0	0	0	96	0	27
2017	Security	32	39	12	12	5	0	0	71	17	146
2017	Science and technology	22	42	14	19	3	0	0	64	22	73
2017	Administration and operations	37	42	5	10	5	0	2	80	15	62
2017	Human resources	33	39	17	7	4	0	0	72	11	73
2017	Financial management	48	31	6	8	6	0	0	79	15	48
2017	Information management	44	28	4	16	8	0	0	72	24	25
2017	Information technology	24	45	11	15	4	0	0	69	19	346
2017	Evaluation	32	51	0	17	0	0	0	83	17	12
2017	Data sciences	29	43	14	14	0	0	0	71	14	21
2017	Policy	31	41	11	12	5	0	0	72	17	64
2017	Project management	17	47	13	10	13	0	0	63	23	30
2017	None of the above	26	41	14	18	0	1	1	67	19	137

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	17	17	28	11	0	6	41	41	18
2017	Communications or public affairs	19	29	10	19	8	15	0	57	31	27
2017	Security	9	26	20	18	17	9	1	38	39	146
2017	Science and technology	14	26	20	21	4	15	0	47	29	73
2017	Administration and operations	26	20	12	13	8	18	2	58	27	61
2017	Human resources	11	23	15	21	17	10	3	39	43	73
2017	Financial management	8	35	15	10	11	15	6	55	26	48
2017	Information management	20	20	24	12	16	8	0	43	30	25
2017	Information technology	9	24	18	18	14	14	2	40	39	346
2017	Evaluation	9	26	26	6	17	17	0	41	28	12
2017	Data sciences	19	10	10	19	14	24	5	40	47	21
2017	Policy	6	27	11	20	22	13	0	39	49	64
2017	Project management	0	37	13	23	17	10	0	41	44	30
2017	None of the above	7	19	18	17	19	17	2	32	45	138
2014	Client contact centre	6	34	17	26	0	12	6	48	31	16
2014	Compliance, inspection and enforcement	22	23	23	19	9	4	0	47	30	25
2014	Communications or public affairs	15	21	11	23	9	18	4	45	41	34
2014	Access to information and privacy	0	48	0	26	26	0	0	48	52	11
2014	Security	12	31	13	17	15	11	1	49	36	162
2014	Science and technology	18	30	11	15	8	17	1	59	28	99
2014	Administration and operations	18	31	13	21	4	13	2	57	28	104
2014	Human resources	16	23	12	25	9	13	1	46	40	85
2014	Financial management	5	25	9	28	12	13	7	38	51	53
2014	Procurement	0	8	33	33	10	8	8	10	51	12
2014	Information management	14	22	5	16	29	11	5	42	53	46
2014	Information technology	12	25	20	17	9	13	3	45	31	394
2014	Other services to the public	26	19	0	13	13	29	0	64	36	15
2014	None of the above	11	23	16	16	19	13	2	41	41	179

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	50	6	11	11	0	0	72	22	18
2017	Communications or public affairs	59	22	11	8	0	0	0	81	8	27
2017	Security	44	29	12	10	5	0	1	73	14	146
2017	Science and technology	34	38	17	6	6	0	0	72	11	73
2017	Administration and operations	49	37	3	3	3	2	2	90	7	62
2017	Human resources	40	39	8	8	3	0	1	80	11	73
2017	Financial management	45	48	4	2	0	0	0	94	2	48
2017	Information management	44	36	4	12	4	0	0	80	16	25
2017	Information technology	37	36	12	9	4	1	1	74	13	346
2017	Evaluation	23	60	0	9	9	0	0	83	17	12
2017	Data sciences	43	33	10	5	10	0	0	76	14	21
2017	Policy	40	36	8	12	3	0	0	77	15	64
2017	Project management	37	27	10	20	7	0	0	63	27	30
2017	None of the above	37	33	15	12	2	0	1	70	14	138
2014	Client contact centre	43	26	26	6	0	0	0	69	6	16
2014	Compliance, inspection and enforcement	49	44	0	8	0	0	0	92	8	25
2014	Communications or public affairs	44	23	10	14	5	0	4	70	20	34
2014	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2014	Security	45	30	13	6	6	0	0	76	11	162
2014	Science and technology	36	41	11	7	4	0	1	78	11	99
2014	Administration and operations	53	35	3	8	1	1	0	89	9	105
2014	Human resources	44	35	11	4	5	1	0	80	8	85
2014	Financial management	40	35	9	8	7	0	0	76	15	53
2014	Procurement	33	24	43	0	0	0	0	57	0	12
2014	Information management	36	35	14	6	4	2	2	75	11	46
2014	Information technology	40	40	10	7	4	0	0	80	10	395
2014	Other services to the public	32	55	13	0	0	0	0	87	0	15
2014	None of the above	39	32	15	9	4	1	0	72	13	179

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Security	32	42	2	17	3	3	0	77	21	31
2017	Science and technology	15	42	22	22	0	0	0	56	22	14
2017	Administration and operations	38	45	17	0	0	0	0	83	0	13
2017	Human resources	29	53	13	5	0	0	0	82	5	16
2017	Financial management	34	43	8	8	0	0	8	84	8	14
2017	Information technology	20	35	16	16	5	3	4	59	23	75
2017	Policy	35	37	21	8	0	0	0	71	8	14
2017	None of the above	23	47	3	13	8	3	3	74	23	38
2014	Security	31	34	3	19	9	0	5	68	29	39
2014	Science and technology	41	25	23	0	5	0	6	71	5	22
2014	Administration and operations	57	28	6	9	0	0	0	85	9	30
2014	Human resources	62	20	6	12	0	0	0	82	12	16
2014	Financial management	18	33	29	14	0	6	0	55	15	13
2014	Information technology	32	33	12	8	6	4	5	71	15	104
2014	None of the above	26	31	15	13	12	0	2	58	26	44

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	33	6	17	6	0	0	72	22	18
2017	Communications or public affairs	58	19	8	11	4	0	0	77	15	27
2017	Security	41	36	7	11	5	0	0	77	16	146
2017	Science and technology	36	42	14	7	0	0	1	79	7	73
2017	Administration and operations	42	30	10	7	5	5	2	77	12	62
2017	Human resources	41	31	12	11	4	0	0	72	15	73
2017	Financial management	48	37	6	2	6	0	0	85	8	48
2017	Information management	32	40	8	16	4	0	0	72	20	25
2017	Information technology	40	35	12	7	4	1	0	76	11	347
2017	Evaluation	40	34	0	9	17	0	0	74	26	12
2017	Data sciences	48	29	10	10	5	0	0	76	14	21
2017	Policy	31	36	16	3	13	0	0	68	16	63
2017	Project management	33	60	0	0	7	0	0	93	7	30
2017	None of the above	39	34	8	13	3	2	1	76	16	137
2014	Client contact centre	37	35	14	8	6	0	0	72	14	16
2014	Compliance, inspection and enforcement	37	30	13	19	0	0	0	68	19	25
2014	Communications or public affairs	47	30	5	12	0	3	4	82	12	34
2014	Access to information and privacy	35	44	13	9	0	0	0	79	9	11
2014	Security	42	35	7	10	7	0	0	76	17	162
2014	Science and technology	55	32	7	2	1	4	0	90	3	99
2014	Administration and operations	43	39	7	5	4	1	1	84	9	105
2014	Human resources	36	38	10	13	1	1	0	76	14	85
2014	Financial management	39	22	12	20	7	0	0	61	27	53
2014	Procurement	8	49	16	27	0	0	0	57	27	12
2014	Information management	40	36	2	7	13	2	0	77	21	46
2014	Information technology	42	39	7	7	3	1	0	83	10	394
2014	Other services to the public	39	45	0	0	6	9	0	93	7	15
2014	None of the above	44	34	7	11	2	1	1	80	13	179

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	28	11	17	11	0	0	61	28	18
2017	Communications or public affairs	47	26	11	0	8	8	0	80	8	27
2017	Security	26	27	15	13	12	6	0	57	27	146
2017	Science and technology	36	27	17	7	8	4	1	66	16	73
2017	Administration and operations	46	19	8	5	10	12	0	74	17	62
2017	Human resources	28	37	8	12	8	4	1	69	22	73
2017	Financial management	39	33	13	6	2	6	0	77	9	48
2017	Information management	24	16	20	24	8	8	0	43	35	25
2017	Information technology	29	32	13	12	8	6	0	66	20	347
2017	Evaluation	15	51	9	9	17	0	0	66	26	12
2017	Data sciences	33	14	29	0	5	19	0	59	6	21
2017	Policy	20	34	8	17	19	2	0	55	37	64
2017	Project management	20	40	10	17	7	7	0	64	25	30
2017	None of the above	23	35	13	13	6	10	0	65	20	138
2014	Client contact centre	37	26	6	26	6	0	0	63	31	16
2014	Compliance, inspection and enforcement	37	44	4	11	4	0	0	81	15	25
2014	Communications or public affairs	31	25	12	14	0	13	6	68	17	34
2014	Access to information and privacy	26	17	21	0	17	17	0	53	21	11
2014	Security	40	27	7	12	8	5	0	70	22	162
2014	Science and technology	57	20	5	6	2	11	0	85	10	99
2014	Administration and operations	45	25	7	7	6	8	2	78	14	105
2014	Human resources	39	28	10	13	3	5	1	72	17	85
2014	Financial management	34	24	9	17	11	5	0	62	29	53
2014	Procurement	0	16	24	33	19	8	0	18	56	12
2014	Information management	28	21	6	10	24	12	0	55	39	46
2014	Information technology	41	26	11	9	6	5	1	72	16	394
2014	Other services to the public	39	29	0	13	6	13	0	78	22	15
2014	None of the above	32	30	12	11	3	10	2	70	17	179

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	50	11	11	0	0	0	78	11	18
2017	Communications or public affairs	62	38	0	0	0	0	0	100	0	27
2017	Security	36	38	13	7	6	0	0	73	14	146
2017	Science and technology	23	52	8	11	4	0	1	76	15	73
2017	Administration and operations	40	41	6	13	0	0	0	81	13	62
2017	Human resources	37	38	7	11	7	0	0	75	18	73
2017	Financial management	59	35	4	2	0	0	0	94	2	48
2017	Information management	52	28	12	8	0	0	0	80	8	25
2017	Information technology	40	41	8	8	4	0	0	80	12	347
2017	Evaluation	32	51	0	9	9	0	0	83	17	12
2017	Data sciences	38	24	10	24	5	0	0	62	29	21
2017	Policy	29	55	5	11	0	0	0	85	11	64
2017	Project management	17	50	13	17	3	0	0	67	20	30
2017	None of the above	28	44	12	11	4	0	1	72	15	137
2014	Client contact centre	17	48	12	23	0	0	0	65	23	16
2014	Compliance, inspection and enforcement	36	57	0	4	4	0	0	92	8	25
2014	Communications or public affairs	60	26	5	6	3	0	0	86	9	34
2014	Access to information and privacy	35	44	0	21	0	0	0	79	21	11
2014	Security	28	41	12	13	6	0	0	69	19	162
2014	Science and technology	34	41	11	6	6	0	1	76	12	99
2014	Administration and operations	52	27	8	7	4	0	1	80	12	105
2014	Human resources	43	41	3	13	0	0	1	85	13	85
2014	Financial management	49	26	13	5	6	0	0	76	11	53
2014	Procurement	33	49	0	19	0	0	0	81	19	12
2014	Information management	29	51	9	6	5	0	0	79	11	46
2014	Information technology	40	37	11	9	4	0	0	77	12	394
2014	Other services to the public	26	45	9	13	0	0	6	76	14	15
2014	None of the above	33	34	10	18	3	1	1	68	21	179

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	50	22	6	0	0	0	72	6	18
2017	Communications or public affairs	66	23	11	0	0	0	0	89	0	27
2017	Security	62	25	4	5	3	0	0	88	8	146
2017	Science and technology	55	41	2	0	1	0	0	96	1	73
2017	Administration and operations	46	34	8	5	5	0	2	82	10	62
2017	Human resources	49	39	7	4	0	0	0	89	4	73
2017	Financial management	54	31	8	6	0	0	0	85	6	48
2017	Information management	56	28	8	4	4	0	0	84	8	25
2017	Information technology	52	39	3	4	2	0	0	90	6	347
2017	Evaluation	49	26	17	9	0	0	0	74	9	12
2017	Data sciences	71	14	10	5	0	0	0	86	5	21
2017	Policy	51	41	2	5	2	0	0	92	6	64
2017	Project management	33	50	10	7	0	0	0	83	7	30
2017	None of the above	64	27	6	2	1	0	1	91	3	138
2014	Client contact centre	45	31	17	6	0	0	0	77	6	16
2014	Compliance, inspection and enforcement	44	49	0	4	4	0	0	92	8	25
2014	Communications or public affairs	51	35	7	3	4	0	0	86	6	34
2014	Access to information and privacy	74	17	9	0	0	0	0	91	0	11
2014	Security	61	30	5	4	1	0	0	90	5	162
2014	Science and technology	67	27	3	1	1	0	0	95	2	99
2014	Administration and operations	51	37	9	1	2	0	0	88	3	104
2014	Human resources	51	33	2	12	2	0	0	84	14	85
2014	Financial management	50	33	7	9	2	0	0	82	10	53
2014	Procurement	41	35	16	8	0	0	0	76	8	12
2014	Information management	41	36	12	2	9	0	0	77	11	46
2014	Information technology	55	36	3	5	1	0	0	91	6	395
2014	Other services to the public	65	35	0	0	0	0	0	100	0	15
2014	None of the above	55	35	4	3	2	1	0	91	5	179

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	44	17	6	0	0	0	78	6	18
2017	Communications or public affairs	77	19	4	0	0	0	0	96	0	27
2017	Security	62	27	5	4	3	0	0	88	7	146
2017	Science and technology	52	41	1	6	0	0	0	93	6	73
2017	Administration and operations	55	30	8	2	3	0	2	87	5	62
2017	Human resources	55	35	7	1	1	0	0	90	3	73
2017	Financial management	64	19	15	2	0	0	0	83	2	48
2017	Information management	52	32	4	12	0	0	0	84	12	25
2017	Information technology	53	38	3	4	1	0	0	92	6	346
2017	Evaluation	74	17	9	0	0	0	0	91	0	12
2017	Data sciences	76	10	10	5	0	0	0	86	5	21
2017	Policy	56	38	2	3	2	0	0	94	5	64
2017	Project management	47	43	7	3	0	0	0	90	3	30
2017	None of the above	65	26	6	2	1	0	1	91	3	137
2014	Client contact centre	31	51	12	6	0	0	0	83	6	16
2014	Compliance, inspection and enforcement	60	32	4	0	4	0	0	92	4	25
2014	Communications or public affairs	57	40	4	0	0	0	0	96	0	34
2014	Access to information and privacy	83	9	0	9	0	0	0	91	9	11
2014	Security	61	28	6	5	1	0	0	89	5	161
2014	Science and technology	65	29	4	1	1	0	0	94	2	99
2014	Administration and operations	55	30	7	5	3	0	0	85	7	105
2014	Human resources	54	32	7	6	1	0	0	86	8	85
2014	Financial management	64	25	5	0	5	0	0	89	5	53
2014	Procurement	49	35	16	0	0	0	0	84	0	12
2014	Information management	44	41	4	5	7	0	0	85	11	46
2014	Information technology	55	35	4	4	1	0	0	90	6	395
2014	Other services to the public	65	35	0	0	0	0	0	100	0	15
2014	None of the above	55	37	6	1	1	1	0	92	2	179

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	39	17	28	6	0	0	50	33	18
2017	Communications or public affairs	58	23	15	4	0	0	0	81	4	27
2017	Security	25	38	8	14	12	4	0	65	27	146
2017	Science and technology	23	49	7	14	7	0	0	72	21	73
2017	Administration and operations	32	37	10	10	8	3	0	71	19	62
2017	Human resources	24	42	15	17	1	0	0	66	18	72
2017	Financial management	55	31	6	6	2	0	0	85	8	48
2017	Information management	44	16	20	12	8	0	0	60	20	25
2017	Information technology	27	44	11	9	8	1	0	72	17	347
2017	Evaluation	40	34	9	9	9	0	0	74	17	12
2017	Data sciences	14	33	10	24	14	5	0	50	40	21
2017	Policy	22	44	8	19	6	2	0	67	25	64
2017	Project management	13	33	13	20	20	0	0	47	40	30
2017	None of the above	14	37	16	19	10	3	1	54	30	137
2014	Client contact centre	20	57	12	6	0	6	0	81	6	16
2014	Compliance, inspection and enforcement	37	34	15	6	8	0	0	71	13	25
2014	Communications or public affairs	40	45	4	6	3	3	0	87	9	34
2014	Access to information and privacy	44	30	9	0	9	9	0	81	10	11
2014	Security	31	37	15	8	8	2	0	69	16	162
2014	Science and technology	34	41	10	6	8	0	1	76	14	99
2014	Administration and operations	46	32	7	12	3	0	0	78	14	105
2014	Human resources	37	42	12	4	1	4	0	83	5	85
2014	Financial management	39	35	7	8	9	2	0	75	17	53
2014	Procurement	57	16	16	0	10	0	0	73	10	12
2014	Information management	37	19	20	16	8	0	0	56	23	45
2014	Information technology	33	35	13	14	5	0	0	68	19	395
2014	Other services to the public	29	39	19	6	6	0	0	68	13	15
2014	None of the above	28	30	18	17	7	0	0	58	24	179

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	28	11	33	6	6	6	44	44	18
2017	Communications or public affairs	43	30	4	11	4	4	4	80	16	27
2017	Security	21	31	14	17	12	3	1	55	31	146
2017	Science and technology	22	26	15	17	21	0	0	48	37	73
2017	Administration and operations	29	21	13	18	12	2	5	54	32	62
2017	Human resources	12	33	13	26	10	3	3	48	38	72
2017	Financial management	35	35	17	6	6	0	0	70	13	48
2017	Information management	20	20	12	36	8	4	0	42	46	25
2017	Information technology	24	38	13	11	12	1	1	64	23	346
2017	Evaluation	40	26	0	17	17	0	0	66	34	12
2017	Data sciences	14	29	14	14	29	0	0	43	43	21
2017	Policy	28	31	11	17	11	0	2	60	29	64
2017	Project management	13	40	13	23	10	0	0	53	33	30
2017	None of the above	18	28	14	16	19	2	3	49	37	138
2014	Client contact centre	34	35	6	6	14	0	6	73	21	16
2014	Compliance, inspection and enforcement	33	30	13	15	8	0	0	64	23	25
2014	Communications or public affairs	43	21	3	15	9	9	0	71	26	34
2014	Access to information and privacy	35	39	0	0	17	9	0	81	19	11
2014	Security	32	31	12	9	12	2	2	65	22	162
2014	Science and technology	29	29	16	13	12	0	1	59	25	99
2014	Administration and operations	45	26	11	9	7	0	2	72	16	105
2014	Human resources	23	38	20	11	7	1	1	62	18	85
2014	Financial management	31	24	19	13	14	0	0	55	27	53
2014	Procurement	33	8	16	16	27	0	0	41	43	12
2014	Information management	26	34	5	16	15	2	2	62	33	46
2014	Information technology	30	30	11	15	10	1	3	62	27	394
2014	Other services to the public	26	29	13	26	0	0	6	58	28	15
2014	None of the above	27	29	15	17	11	1	1	57	29	179

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	39	17	6	6	0	0	72	11	18
2017	Communications or public affairs	62	30	0	8	0	0	0	92	8	27
2017	Security	37	42	7	10	4	0	1	79	14	145
2017	Science and technology	35	38	11	11	4	0	0	73	15	72
2017	Administration and operations	58	27	5	5	5	0	0	85	10	61
2017	Human resources	30	43	12	15	0	0	0	72	15	73
2017	Financial management	56	35	4	4	0	0	0	92	4	48
2017	Information management	44	32	12	12	0	0	0	76	12	25
2017	Information technology	45	39	7	6	3	0	0	84	9	343
2017	Evaluation	49	17	17	9	9	0	0	66	17	12
2017	Data sciences	45	40	10	5	0	0	0	85	5	20
2017	Policy	42	38	10	6	3	0	0	81	10	64
2017	Project management	37	43	3	7	10	0	0	80	17	30
2017	None of the above	41	34	13	8	3	0	1	76	11	137
2014	Client contact centre	26	57	12	0	0	0	6	88	0	16
2014	Compliance, inspection and enforcement	41	36	11	8	4	0	0	77	11	25
2014	Communications or public affairs	44	33	6	11	5	0	0	77	17	34
2014	Access to information and privacy	52	35	13	0	0	0	0	87	0	11
2014	Security	37	44	8	4	7	0	0	81	11	162
2014	Science and technology	40	35	12	9	4	0	0	75	13	99
2014	Administration and operations	42	43	5	5	5	0	0	85	10	105
2014	Human resources	34	46	7	12	1	0	0	80	13	85
2014	Financial management	32	37	10	9	11	0	0	70	20	53
2014	Procurement	16	49	16	8	10	0	0	65	19	12
2014	Information management	30	47	14	4	5	0	0	77	8	46
2014	Information technology	37	44	8	8	3	0	0	81	11	395
2014	Other services to the public	26	58	9	6	0	0	0	84	6	15
2014	None of the above	36	43	8	8	5	1	0	79	13	179

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	33	17	6	0	0	0	78	6	18
2017	Communications or public affairs	67	29	4	0	0	0	0	96	0	27
2017	Security	50	33	5	6	6	0	0	83	12	145
2017	Science and technology	48	37	4	11	0	0	0	85	11	72
2017	Administration and operations	57	31	7	2	2	0	2	90	3	62
2017	Human resources	48	30	12	9	0	0	0	78	9	73
2017	Financial management	54	38	6	2	0	0	0	92	2	48
2017	Information management	46	29	21	4	0	0	0	75	4	24
2017	Information technology	55	31	7	5	2	0	0	86	7	344
2017	Evaluation	49	26	9	9	9	0	0	74	17	12
2017	Data sciences	70	20	10	0	0	0	0	90	0	20
2017	Policy	45	36	11	6	2	0	0	81	8	64
2017	Project management	43	27	13	13	3	0	0	70	17	30
2017	None of the above	47	33	12	6	1	0	1	81	7	137
2014	Client contact centre	23	51	17	0	8	0	0	74	8	16
2014	Compliance, inspection and enforcement	56	27	13	0	4	0	0	83	4	25
2014	Communications or public affairs	51	29	9	9	3	0	0	80	11	34
2014	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2014	Security	50	31	8	8	3	0	0	81	11	162
2014	Science and technology	57	28	3	7	5	0	0	85	12	99
2014	Administration and operations	60	29	7	4	1	0	0	89	4	105
2014	Human resources	54	33	5	8	1	0	0	87	9	85
2014	Financial management	40	29	10	13	7	0	0	70	21	53
2014	Procurement	51	16	33	0	0	0	0	67	0	12
2014	Information management	54	26	12	4	5	0	0	80	8	46
2014	Information technology	47	32	13	6	2	0	0	79	8	395
2014	Other services to the public	45	42	13	0	0	0	0	87	0	15
2014	None of the above	55	29	6	6	4	1	0	84	10	179

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	39	6	22	6	0	0	67	28	18
2017	Communications or public affairs	70	26	4	0	0	0	0	96	0	27
2017	Security	38	45	8	6	3	1	0	83	8	145
2017	Science and technology	31	44	15	8	1	0	0	75	10	72
2017	Administration and operations	49	38	2	5	5	0	2	88	10	62
2017	Human resources	45	35	7	12	1	0	0	80	13	73
2017	Financial management	43	42	6	6	2	0	0	85	8	48
2017	Information management	48	24	20	8	0	0	0	72	8	25
2017	Information technology	43	36	10	6	4	0	0	79	11	345
2017	Evaluation	57	26	0	17	0	0	0	83	17	12
2017	Data sciences	55	35	10	0	0	0	0	90	0	20
2017	Policy	39	40	10	11	0	0	0	80	11	64
2017	Project management	40	27	10	17	3	3	0	69	21	30
2017	None of the above	45	34	12	7	1	0	1	80	8	137
2014	Client contact centre	26	43	12	20	0	0	0	69	20	16
2014	Compliance, inspection and enforcement	49	42	6	4	0	0	0	91	4	25
2014	Communications or public affairs	47	35	7	10	0	0	0	82	10	34
2014	Access to information and privacy	35	44	9	13	0	0	0	79	13	11
2014	Security	43	35	15	4	3	0	0	78	7	162
2014	Science and technology	37	40	8	9	5	2	0	79	14	99
2014	Administration and operations	65	23	7	3	2	0	0	88	5	105
2014	Human resources	51	33	8	6	0	1	0	86	6	85
2014	Financial management	43	30	12	10	5	0	0	73	15	53
2014	Procurement	41	43	8	0	8	0	0	84	8	12
2014	Information management	38	36	8	13	5	0	0	74	18	46
2014	Information technology	42	36	12	7	2	0	0	79	9	395
2014	Other services to the public	52	32	9	6	0	0	0	84	6	15
2014	None of the above	44	36	10	6	4	0	1	80	10	179

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	39	33	6	6	0	0	56	11	18
2017	Communications or public affairs	55	34	8	0	0	4	0	92	0	27
2017	Security	32	36	20	2	7	2	0	70	9	146
2017	Science and technology	23	49	8	10	8	1	0	73	18	73
2017	Administration and operations	34	36	13	7	3	5	2	75	11	62
2017	Human resources	20	49	24	6	0	1	0	71	6	73
2017	Financial management	39	52	2	4	2	0	0	92	6	48
2017	Information management	36	28	24	8	0	4	0	67	8	25
2017	Information technology	33	43	13	9	2	1	0	76	11	347
2017	Evaluation	15	51	9	17	0	9	0	72	19	12
2017	Data sciences	43	43	14	0	0	0	0	86	0	21
2017	Policy	27	51	12	6	3	0	0	78	10	63
2017	Project management	23	47	10	10	7	3	0	72	17	30
2017	None of the above	26	36	21	10	3	4	1	64	14	138

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	22	6	6	0	0	6	88	6	18
2017	Communications or public affairs	71	25	0	0	0	0	4	100	0	27
2017	Security	56	34	4	4	2	1	0	90	6	146
2017	Science and technology	55	35	4	4	1	0	0	90	6	73
2017	Administration and operations	59	28	3	3	5	0	2	88	8	62
2017	Human resources	61	28	4	7	0	0	0	89	7	73
2017	Financial management	63	23	4	8	2	0	0	86	10	48
2017	Information management	60	12	12	12	4	0	0	72	16	25
2017	Information technology	59	27	9	3	2	0	1	86	5	347
2017	Evaluation	74	17	0	9	0	0	0	91	9	12
2017	Data sciences	67	14	10	10	0	0	0	81	10	21
2017	Policy	46	45	3	4	1	0	0	91	6	64
2017	Project management	43	40	7	0	10	0	0	83	10	30
2017	None of the above	58	30	4	6	2	0	0	88	9	137
2014	Client contact centre	52	36	6	6	0	0	0	88	6	16
2014	Compliance, inspection and enforcement	49	36	4	11	0	0	0	85	11	25
2014	Communications or public affairs	57	26	7	4	3	0	3	86	6	34
2014	Access to information and privacy	61	39	0	0	0	0	0	100	0	11
2014	Security	60	25	11	2	0	0	1	86	3	161
2014	Science and technology	61	26	4	4	5	1	0	88	8	99
2014	Administration and operations	66	20	7	2	3	0	1	88	5	105
2014	Human resources	66	28	4	1	0	0	1	95	1	85
2014	Financial management	58	22	7	7	5	0	0	80	12	53
2014	Procurement	65	27	8	0	0	0	0	92	0	12
2014	Information management	67	19	9	0	4	0	0	87	4	46
2014	Information technology	51	31	9	5	2	1	1	84	7	395
2014	Other services to the public	45	42	0	6	0	6	0	93	7	15
2014	None of the above	58	25	7	7	2	1	0	84	9	179

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	39	0	0	0	0	6	100	0	18
2017	Communications or public affairs	62	16	4	4	0	0	15	91	5	26
2017	Security	43	25	4	7	3	3	14	83	12	145
2017	Science and technology	33	40	4	12	6	0	5	77	19	73
2017	Administration and operations	38	21	7	10	5	2	18	73	18	62
2017	Human resources	42	18	14	7	2	3	13	72	11	72
2017	Financial management	37	15	19	9	2	2	16	64	13	47
2017	Information management	36	12	20	16	4	4	8	55	23	25
2017	Information technology	47	22	10	6	6	2	8	76	13	347
2017	Evaluation	68	17	0	0	9	0	6	91	9	12
2017	Data sciences	52	19	10	10	5	0	5	75	15	21
2017	Policy	18	31	8	15	9	5	15	60	30	63
2017	Project management	37	17	13	10	10	7	7	62	23	30
2017	None of the above	42	16	9	10	4	1	18	71	18	137
2014	Client contact centre	26	37	14	6	0	0	17	76	7	16
2014	Compliance, inspection and enforcement	32	45	4	11	4	0	4	80	16	25
2014	Communications or public affairs	56	9	7	13	6	0	8	71	21	34
2014	Access to information and privacy	17	21	35	17	0	0	9	43	19	11
2014	Security	44	21	7	8	6	1	13	75	17	162
2014	Science and technology	43	18	5	10	9	3	11	72	22	99
2014	Administration and operations	46	14	8	6	4	4	17	76	13	105
2014	Human resources	46	30	3	6	4	0	11	85	11	85
2014	Financial management	42	17	13	8	6	3	12	68	16	53
2014	Procurement	41	16	8	16	10	0	8	62	29	12
2014	Information management	27	26	15	4	8	2	17	66	15	46
2014	Information technology	42	26	7	8	5	0	10	77	15	395
2014	Other services to the public	26	35	19	19	0	0	0	61	19	15
2014	None of the above	44	19	6	11	4	3	13	75	17	179

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	17	28	0	0	0	0	72	0	18
2017	Communications or public affairs	60	32	8	0	0	0	0	92	0	27
2017	Security	39	41	11	6	2	0	1	81	8	146
2017	Science and technology	43	38	11	4	3	0	1	82	7	73
2017	Administration and operations	49	36	9	4	0	0	2	87	4	62
2017	Human resources	33	40	16	8	1	0	1	74	9	73
2017	Financial management	33	42	19	0	6	0	0	75	6	48
2017	Information management	60	24	16	0	0	0	0	84	0	25
2017	Information technology	43	37	12	5	2	0	1	81	7	347
2017	Evaluation	60	23	9	0	9	0	0	83	9	12
2017	Data sciences	67	24	5	5	0	0	0	90	5	21
2017	Policy	48	35	8	8	0	0	2	84	8	64
2017	Project management	43	43	7	3	3	0	0	87	7	30
2017	None of the above	43	25	16	10	3	0	3	70	14	138
2014	Client contact centre	31	43	20	0	6	0	0	74	6	16
2014	Compliance, inspection and enforcement	41	42	9	4	4	0	0	83	8	25
2014	Communications or public affairs	58	28	8	6	0	0	0	86	6	34
2014	Access to information and privacy	17	74	9	0	0	0	0	91	0	11
2014	Security	40	37	12	6	4	1	1	78	10	162
2014	Science and technology	40	38	12	5	3	1	1	80	8	99
2014	Administration and operations	49	31	12	6	2	0	0	80	8	105
2014	Human resources	43	33	18	3	2	0	0	77	5	85
2014	Financial management	45	36	13	5	2	0	0	80	7	53
2014	Procurement	43	49	0	8	0	0	0	92	8	12
2014	Information management	42	38	11	7	0	0	2	82	7	46
2014	Information technology	36	42	16	4	2	0	1	79	6	395
2014	Other services to the public	26	52	22	0	0	0	0	78	0	15
2014	None of the above	45	33	13	5	1	1	2	79	7	179

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	28	0	0	0	0	0	100	0	18
2017	Communications or public affairs	77	19	0	0	0	0	4	100	0	27
2017	Security	69	16	5	2	3	2	3	89	6	145
2017	Science and technology	73	19	4	0	1	1	1	95	1	73
2017	Administration and operations	66	16	3	0	3	5	6	93	4	62
2017	Human resources	80	12	1	3	0	0	4	96	3	73
2017	Financial management	61	29	0	2	4	0	4	93	7	48
2017	Information management	52	32	4	4	4	4	0	88	8	25
2017	Information technology	67	23	3	2	1	1	2	94	4	347
2017	Evaluation	66	26	9	0	0	0	0	91	0	12
2017	Data sciences	81	14	5	0	0	0	0	95	0	21
2017	Policy	64	23	5	4	0	0	3	90	5	63
2017	Project management	60	33	0	0	3	0	3	97	3	30
2017	None of the above	71	16	1	3	3	1	5	93	6	138
2014	Client contact centre	71	12	0	12	0	0	6	88	12	16
2014	Compliance, inspection and enforcement	85	8	0	0	0	0	8	100	0	25
2014	Communications or public affairs	61	18	7	9	0	0	5	83	9	34
2014	Access to information and privacy	48	35	9	0	0	9	0	90	0	11
2014	Security	66	24	2	4	0	1	3	94	4	162
2014	Science and technology	75	14	4	1	3	2	2	92	4	99
2014	Administration and operations	63	21	4	2	1	2	7	92	3	105
2014	Human resources	73	23	2	1	0	0	1	97	1	85
2014	Financial management	61	24	13	0	0	0	2	87	0	53
2014	Procurement	41	24	0	35	0	0	0	65	35	12
2014	Information management	59	20	4	7	0	7	4	88	8	46
2014	Information technology	71	17	5	2	1	1	3	91	4	396
2014	Other services to the public	78	16	0	0	0	6	0	100	0	15
2014	None of the above	64	20	6	1	3	2	5	89	4	179

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	44	39	17	18
2017	Communications or public affairs	14	63	23	27
2017	Security	24	49	27	146
2017	Science and technology	14	52	34	73
2017	Administration and operations	31	37	32	62
2017	Human resources	32	36	32	73
2017	Financial management	30	48	23	48
2017	Information management	16	40	44	25
2017	Information technology	22	48	29	346
2017	Evaluation	34	40	26	12
2017	Data sciences	0	81	19	21
2017	Policy	30	35	35	64
2017	Project management	37	33	30	30
2017	None of the above	22	44	33	138
2014	Client contact centre	26	43	31	16
2014	Compliance, inspection and enforcement	26	34	40	25
2014	Communications or public affairs	27	38	35	34
2014	Access to information and privacy	30	35	35	11
2014	Security	25	52	23	162
2014	Science and technology	17	59	24	99
2014	Administration and operations	34	39	27	105
2014	Human resources	27	47	26	85
2014	Financial management	25	46	28	53
2014	Procurement	8	65	27	12
2014	Information management	27	51	23	46
2014	Information technology	20	46	33	394
2014	Other services to the public	6	48	45	15
2014	None of the above	23	49	28	179

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Security	26	46	12	8	0	9	35
2017	Science and technology	0	60	10	20	0	10	10
2017	Administration and operations	5	73	11	5	5	0	19
2017	Human resources	17	57	9	4	4	9	23
2017	Financial management	0	71	21	0	7	0	14
2017	Information technology	23	55	9	8	0	5	78
2017	Policy	11	75	9	5	0	0	19
2017	Project management	18	82	0	0	0	0	11
2017	None of the above	22	42	17	2	10	7	31
2014	Security	22	59	14	2	9999	2	41
2014	Science and technology	8	55	5	11	9999	21	16
2014	Administration and operations	21	58	15	6	9999	0	36
2014	Human resources	12	55	24	4	9999	6	24
2014	Financial management	16	43	41	0	9999	0	14
2014	Information management	7	51	27	0	9999	15	13
2014	Information technology	12	52	11	16	9999	9	80
2014	None of the above	7	60	23	6	9999	5	42

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	50	11	0	0	0	0	89	0	18
2017	Communications or public affairs	71	29	0	0	0	0	0	100	0	27
2017	Security	55	35	5	2	3	0	0	90	5	146
2017	Science and technology	40	34	12	12	1	0	0	74	14	73
2017	Administration and operations	54	33	7	3	2	0	2	88	5	62
2017	Human resources	51	39	7	1	1	0	0	90	3	72
2017	Financial management	52	33	4	8	2	0	0	85	11	48
2017	Information management	56	28	12	4	0	0	0	84	4	25
2017	Information technology	47	36	9	5	3	0	0	83	8	346
2017	Evaluation	32	60	0	9	0	0	0	91	9	12
2017	Data sciences	43	48	5	5	0	0	0	90	5	21
2017	Policy	51	36	5	5	3	0	0	87	8	63
2017	Project management	47	33	3	7	10	0	0	80	17	30
2017	None of the above	53	24	14	7	2	0	0	77	9	137
2014	Client contact centre	23	65	12	0	0	0	0	88	0	16
2014	Compliance, inspection and enforcement	64	36	0	0	0	0	0	100	0	25
2014	Communications or public affairs	46	45	6	0	3	0	0	91	3	34
2014	Access to information and privacy	44	48	0	9	0	0	0	91	9	11
2014	Security	59	30	5	4	1	1	0	89	5	162
2014	Science and technology	46	34	13	4	3	1	0	81	7	99
2014	Administration and operations	60	35	3	3	0	0	0	95	3	105
2014	Human resources	51	36	7	6	0	0	0	87	6	85
2014	Financial management	41	38	4	13	4	0	0	80	17	53
2014	Procurement	57	16	8	8	10	0	0	73	19	12
2014	Information management	57	29	4	6	4	0	0	86	10	46
2014	Information technology	50	35	8	5	1	0	0	86	6	395
2014	Other services to the public	65	26	9	0	0	0	0	91	0	15
2014	None of the above	53	36	5	3	2	0	0	89	5	179

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	56	0	11	6	0	0	83	17	18
2017	Communications or public affairs	70	30	0	0	0	0	0	100	0	27
2017	Security	36	37	10	9	8	0	0	72	17	145
2017	Science and technology	28	34	17	15	6	0	1	63	21	73
2017	Administration and operations	49	34	5	7	5	0	0	84	12	62
2017	Human resources	31	43	13	8	4	0	0	74	12	73
2017	Financial management	45	38	6	6	4	0	0	83	11	48
2017	Information management	56	28	8	8	0	0	0	84	8	25
2017	Information technology	30	42	14	9	5	0	0	72	14	345
2017	Evaluation	32	60	0	0	9	0	0	91	9	12
2017	Data sciences	29	33	10	19	5	5	0	65	25	21
2017	Policy	30	50	12	6	2	0	0	80	8	64
2017	Project management	30	37	20	10	3	0	0	67	13	30
2017	None of the above	26	42	15	12	4	1	0	69	16	138
2014	Client contact centre	31	55	6	0	8	0	0	86	8	16
2014	Compliance, inspection and enforcement	52	30	4	9	4	0	0	83	13	25
2014	Communications or public affairs	37	43	9	5	6	0	0	80	11	34
2014	Access to information and privacy	44	39	9	0	9	0	0	83	9	11
2014	Security	36	38	14	9	3	0	0	74	12	162
2014	Science and technology	36	41	9	5	7	1	0	79	12	99
2014	Administration and operations	51	36	6	7	1	0	0	86	8	105
2014	Human resources	43	38	8	10	1	0	0	81	11	85
2014	Financial management	35	32	16	11	4	2	0	68	15	52
2014	Procurement	41	59	0	0	0	0	0	100	0	12
2014	Information management	48	33	10	5	3	2	0	83	7	46
2014	Information technology	33	41	14	6	4	1	0	75	11	395
2014	Other services to the public	26	42	19	13	0	0	0	68	13	15
2014	None of the above	30	48	10	8	3	1	1	79	11	179

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	28	33	22	0	0	6	24	41	18
2017	Communications or public affairs	4	23	36	23	11	0	4	35	27	27
2017	Security	10	22	39	19	6	0	3	26	33	146
2017	Science and technology	10	26	35	21	8	0	0	29	36	72
2017	Administration and operations	5	15	46	18	10	3	3	29	21	61
2017	Human resources	11	26	44	8	9	3	0	17	38	71
2017	Financial management	4	13	45	19	19	0	0	38	17	48
2017	Information management	4	32	40	8	16	0	0	24	36	25
2017	Information technology	7	21	46	19	6	1	1	25	29	346
2017	Evaluation	17	17	40	9	17	0	0	26	34	12
2017	Data sciences	0	19	43	14	24	0	0	38	19	21
2017	Policy	3	24	48	14	9	0	2	24	28	64
2017	Project management	17	23	50	3	7	0	0	10	40	30
2017	None of the above	8	21	40	18	11	1	2	29	29	138
2014	Client contact centre	16	26	35	17	0	0	6	19	44	16
2014	Compliance, inspection and enforcement	11	17	34	24	13	0	0	37	29	25
2014	Communications or public affairs	6	23	33	31	6	0	0	37	29	34
2014	Access to information and privacy	26	9	17	30	17	0	0	48	35	11
2014	Security	11	22	40	17	8	0	1	26	34	161
2014	Science and technology	9	22	41	20	7	0	1	28	31	99
2014	Administration and operations	5	21	39	19	14	0	2	34	27	105
2014	Human resources	9	14	47	20	8	0	1	28	24	85
2014	Financial management	3	15	40	22	13	2	4	37	20	52
2014	Procurement	10	41	41	8	0	0	0	8	51	12
2014	Information management	16	19	38	16	11	0	0	27	36	45
2014	Information technology	8	25	40	19	7	0	1	26	34	395
2014	Other services to the public	9	26	45	13	0	6	0	14	38	15
2014	None of the above	8	24	40	18	9	1	0	27	33	179

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	11	33	17	11	0	17	33	27	18
2017	Communications or public affairs	0	0	4	37	52	8	0	96	0	27
2017	Security	10	19	25	28	15	1	3	45	30	146
2017	Science and technology	7	15	30	24	24	0	0	48	22	72
2017	Administration and operations	5	10	29	16	31	5	3	52	16	61
2017	Human resources	5	13	37	22	20	0	3	44	18	72
2017	Financial management	4	6	23	26	38	2	0	66	11	48
2017	Information management	0	24	28	28	16	0	4	46	25	25
2017	Information technology	5	15	28	34	17	1	1	52	20	344
2017	Evaluation	17	0	40	17	26	0	0	43	17	12
2017	Data sciences	0	19	29	33	14	0	5	50	20	21
2017	Policy	2	10	38	24	22	2	3	48	12	64
2017	Project management	10	27	30	20	13	0	0	33	37	30
2017	None of the above	6	19	29	21	19	3	2	42	27	138
2014	Client contact centre	0	34	26	23	12	0	6	37	36	16
2014	Compliance, inspection and enforcement	4	9	15	41	30	0	0	71	13	25
2014	Communications or public affairs	0	6	16	45	29	0	4	77	6	34
2014	Access to information and privacy	17	9	39	26	9	0	0	35	26	11
2014	Security	6	19	30	24	20	0	1	45	25	162
2014	Science and technology	5	8	28	32	21	4	2	56	14	99
2014	Administration and operations	2	10	21	37	26	1	3	65	13	105
2014	Human resources	1	13	36	33	15	0	3	49	15	84
2014	Financial management	7	21	30	18	20	2	2	40	29	52
2014	Procurement	19	16	33	16	16	0	0	33	35	12
2014	Information management	9	14	12	29	31	0	6	63	24	46
2014	Information technology	4	13	31	32	18	0	1	51	18	393
2014	Other services to the public	0	13	29	45	6	6	0	56	14	15
2014	None of the above	7	10	28	30	21	2	2	53	18	179

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	33	17	22	6	0	11	31	50	18
2017	Communications or public affairs	0	11	38	37	10	0	4	49	12	27
2017	Security	11	24	33	18	11	1	2	30	36	145
2017	Science and technology	19	30	28	12	10	1	0	22	50	73
2017	Administration and operations	5	22	35	16	16	0	5	34	29	61
2017	Human resources	18	33	32	10	7	0	1	17	51	73
2017	Financial management	4	8	50	21	16	0	0	37	13	48
2017	Information management	12	12	32	24	16	4	0	42	25	25
2017	Information technology	11	25	33	22	8	1	1	30	37	346
2017	Evaluation	9	15	60	9	9	0	0	17	23	12
2017	Data sciences	10	24	33	14	19	0	0	33	33	21
2017	Policy	8	21	29	32	11	0	0	43	29	64
2017	Project management	20	23	37	13	7	0	0	20	43	30
2017	None of the above	9	23	31	19	13	1	3	33	34	137
2014	Client contact centre	6	48	17	17	0	0	12	20	61	16
2014	Compliance, inspection and enforcement	11	11	40	13	24	0	0	37	23	25
2014	Communications or public affairs	17	27	32	11	9	4	0	21	45	34
2014	Access to information and privacy	39	17	17	17	9	0	0	26	56	11
2014	Security	13	18	40	17	11	1	1	28	32	162
2014	Science and technology	15	20	34	17	14	0	0	31	35	99
2014	Administration and operations	7	33	33	15	11	1	1	26	40	105
2014	Human resources	13	32	35	13	6	0	1	19	45	85
2014	Financial management	9	21	38	25	4	0	2	30	31	53
2014	Procurement	19	33	24	24	0	0	0	24	51	12
2014	Information management	9	25	39	15	8	0	4	24	35	46
2014	Information technology	17	27	29	16	9	1	0	25	45	394
2014	Other services to the public	13	19	35	26	6	0	0	32	32	15
2014	None of the above	14	16	31	23	13	2	2	37	31	179

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	17	17	39	11	0	11	56	25	18
2017	Communications or public affairs	4	4	38	32	23	0	0	55	8	27
2017	Security	2	10	28	32	24	1	3	58	12	145
2017	Science and technology	4	4	28	38	24	0	1	63	8	71
2017	Administration and operations	2	7	38	23	21	2	7	48	10	61
2017	Human resources	7	15	31	29	17	0	1	47	22	72
2017	Financial management	2	8	40	35	14	0	0	50	11	48
2017	Information management	0	0	36	40	20	4	0	63	0	25
2017	Information technology	2	9	31	38	18	0	1	58	11	345
2017	Evaluation	9	9	32	51	0	0	0	51	17	12
2017	Data sciences	0	0	10	52	38	0	0	90	0	21
2017	Policy	3	12	25	43	16	0	0	59	15	63
2017	Project management	0	0	59	31	10	0	0	41	0	29
2017	None of the above	2	9	24	36	24	1	4	63	11	137
2014	Client contact centre	0	14	31	37	6	0	12	49	16	16
2014	Compliance, inspection and enforcement	0	13	23	47	17	0	0	64	13	25
2014	Communications or public affairs	8	23	18	22	26	0	3	49	32	34
2014	Access to information and privacy	17	0	56	9	17	0	0	26	17	11
2014	Security	4	9	23	42	19	0	3	63	13	162
2014	Science and technology	3	7	18	44	28	0	0	72	10	98
2014	Administration and operations	5	4	35	35	19	0	2	55	9	104
2014	Human resources	6	10	34	38	12	0	0	50	16	85
2014	Financial management	5	3	40	38	10	0	4	50	9	53
2014	Procurement	19	8	33	33	0	8	0	35	29	12
2014	Information management	5	14	36	26	19	0	0	44	20	46
2014	Information technology	3	13	31	32	21	0	0	53	15	394
2014	Other services to the public	0	0	39	26	29	6	0	58	0	15
2014	None of the above	2	6	29	29	30	1	2	61	9	179

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	44	6	17	11	0	6	29	65	18
2017	Communications or public affairs	8	15	24	26	19	4	4	49	25	27
2017	Security	10	21	30	22	12	1	3	36	32	146
2017	Science and technology	10	25	26	20	18	0	1	38	35	72
2017	Administration and operations	7	23	19	20	21	3	7	46	33	61
2017	Human resources	19	18	32	17	13	0	1	30	38	72
2017	Financial management	6	8	21	39	21	0	4	63	15	48
2017	Information management	12	28	24	20	16	0	0	36	40	25
2017	Information technology	8	20	36	19	15	1	2	35	28	346
2017	Evaluation	9	9	40	17	17	0	9	37	19	12
2017	Data sciences	10	10	24	14	43	0	0	57	19	21
2017	Policy	8	27	33	19	14	0	0	33	35	64
2017	Project management	13	27	37	3	20	0	0	23	40	30
2017	None of the above	14	17	31	19	16	1	4	36	32	135
2014	Client contact centre	0	26	37	26	6	0	6	33	27	16
2014	Compliance, inspection and enforcement	6	8	38	28	17	0	4	47	14	25
2014	Communications or public affairs	3	9	31	33	21	0	3	56	12	34
2014	Access to information and privacy	17	9	35	21	9	0	9	33	29	11
2014	Security	12	23	25	26	12	1	1	38	36	162
2014	Science and technology	9	17	29	24	18	1	1	43	27	99
2014	Administration and operations	5	13	29	26	24	0	3	51	19	105
2014	Human resources	10	13	41	21	13	0	3	34	24	85
2014	Financial management	7	17	25	27	19	0	4	49	25	51
2014	Procurement	0	19	41	41	0	0	0	41	19	12
2014	Information management	9	28	28	17	18	0	0	35	37	46
2014	Information technology	11	21	27	26	12	0	1	39	33	395
2014	Other services to the public	0	13	48	19	6	13	0	30	15	15
2014	None of the above	13	13	29	20	22	1	2	43	27	178

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	17	44	17	6	0	6	24	29	18
2017	Communications or public affairs	4	4	11	29	37	8	8	78	9	27
2017	Security	5	10	32	28	16	3	6	48	17	146
2017	Science and technology	4	9	29	32	22	1	1	56	14	72
2017	Administration and operations	5	17	28	22	15	5	9	43	25	60
2017	Human resources	2	17	28	26	24	1	1	52	20	72
2017	Financial management	4	15	23	29	26	2	0	57	19	48
2017	Information management	12	12	44	20	12	0	0	32	24	25
2017	Information technology	5	12	30	31	19	2	1	52	18	347
2017	Evaluation	9	9	32	43	9	0	0	51	17	12
2017	Data sciences	0	10	19	29	43	0	0	71	10	21
2017	Policy	3	14	36	31	14	2	0	46	17	64
2017	Project management	3	13	43	30	10	0	0	40	17	30
2017	None of the above	9	15	26	26	16	3	5	46	26	138
2014	Client contact centre	0	12	31	51	0	0	6	54	12	16
2014	Compliance, inspection and enforcement	0	4	21	47	21	0	8	73	4	25
2014	Communications or public affairs	0	6	16	30	45	3	0	77	7	34
2014	Access to information and privacy	0	9	48	26	9	0	9	38	10	11
2014	Security	4	7	24	38	24	1	2	64	11	162
2014	Science and technology	1	4	19	33	36	3	3	74	5	99
2014	Administration and operations	3	10	31	25	25	1	5	54	13	105
2014	Human resources	5	7	27	31	28	1	1	61	12	85
2014	Financial management	4	21	25	28	17	4	2	48	26	52
2014	Procurement	10	16	24	24	24	0	0	49	27	12
2014	Information management	17	6	20	31	22	0	4	55	24	46
2014	Information technology	3	7	30	34	24	1	1	59	10	392
2014	Other services to the public	0	6	35	32	19	6	0	56	7	15
2014	None of the above	6	10	20	31	28	4	1	62	17	179

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	33	33	17	6	0	6	24	41	18
2017	Communications or public affairs	0	0	26	43	19	8	4	70	0	27
2017	Security	8	23	30	23	12	2	3	36	32	146
2017	Science and technology	20	30	28	11	11	0	0	22	50	72
2017	Administration and operations	10	25	19	23	15	2	7	41	38	62
2017	Human resources	7	24	46	17	4	1	0	21	32	72
2017	Financial management	6	8	46	23	14	2	0	38	15	48
2017	Information management	8	20	32	24	16	0	0	40	28	25
2017	Information technology	9	25	34	21	8	2	1	30	35	347
2017	Evaluation	0	0	74	17	0	0	9	19	0	12
2017	Data sciences	14	33	14	14	19	5	0	35	50	21
2017	Policy	8	17	35	27	12	0	0	40	25	63
2017	Project management	10	23	37	20	10	0	0	30	33	30
2017	None of the above	11	20	37	18	11	1	3	30	32	136
2014	Client contact centre	8	23	26	31	0	6	6	36	36	16
2014	Compliance, inspection and enforcement	4	15	25	28	24	0	4	55	20	25
2014	Communications or public affairs	5	19	41	28	6	0	0	35	24	34
2014	Access to information and privacy	30	26	17	9	17	0	0	26	56	11
2014	Security	13	18	42	18	7	1	2	26	32	162
2014	Science and technology	21	16	32	14	16	1	0	30	37	99
2014	Administration and operations	10	21	43	15	12	0	0	26	31	105
2014	Human resources	10	24	35	19	8	0	4	29	35	85
2014	Financial management	7	18	46	11	14	2	2	26	27	52
2014	Procurement	19	16	41	24	0	0	0	24	35	12
2014	Information management	14	13	34	26	13	0	0	39	27	46
2014	Information technology	13	24	35	18	9	1	0	27	37	394
2014	Other services to the public	19	0	22	32	19	6	0	56	21	15
2014	None of the above	9	19	33	23	12	2	1	36	29	179

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	28	17	6	0	0	0	78	6	18
2017	Communications or public affairs	58	23	8	8	4	0	0	81	11	27
2017	Security	49	32	6	4	9	0	0	81	13	145
2017	Science and technology	53	33	4	7	3	0	0	86	10	72
2017	Administration and operations	49	25	8	7	5	5	2	79	12	62
2017	Human resources	52	25	10	10	4	0	0	76	14	73
2017	Financial management	56	35	0	4	4	0	0	92	8	48
2017	Information management	44	44	0	8	4	0	0	88	12	25
2017	Information technology	53	29	6	7	4	1	0	82	11	347
2017	Evaluation	66	17	0	0	17	0	0	83	17	12
2017	Data sciences	52	24	10	5	5	5	0	80	10	21
2017	Policy	43	32	8	11	6	0	0	75	18	63
2017	Project management	50	33	0	13	3	0	0	83	17	30
2017	None of the above	48	29	10	9	3	1	0	78	12	137
2014	Client contact centre	45	41	0	0	14	0	0	86	14	16
2014	Compliance, inspection and enforcement	49	32	4	8	8	0	0	81	15	25
2014	Communications or public affairs	41	32	11	13	3	0	0	73	15	34
2014	Access to information and privacy	26	30	26	0	17	0	0	56	17	11
2014	Security	55	27	5	6	6	0	0	82	12	162
2014	Science and technology	64	23	6	3	4	0	0	87	7	99
2014	Administration and operations	67	16	7	7	3	0	0	83	10	105
2014	Human resources	56	20	14	6	4	1	0	77	10	85
2014	Financial management	39	33	13	7	8	0	0	72	14	53
2014	Procurement	33	24	0	24	10	8	0	62	38	12
2014	Information management	36	25	9	15	13	2	0	62	28	46
2014	Information technology	56	29	5	6	3	1	0	86	8	396
2014	Other services to the public	65	29	0	6	0	0	0	94	6	15
2014	None of the above	52	25	9	6	6	1	0	78	12	179

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	28	22	0	0	0	0	78	0	18
2017	Communications or public affairs	67	33	0	0	0	0	0	100	0	27
2017	Security	50	31	6	8	5	0	0	81	13	146
2017	Science and technology	41	46	6	6	1	0	0	88	7	73
2017	Administration and operations	54	31	7	2	5	2	0	87	7	62
2017	Human resources	48	28	18	6	0	0	0	76	6	73
2017	Financial management	62	31	2	2	2	0	0	94	4	48
2017	Information management	40	36	8	12	4	0	0	76	16	25
2017	Information technology	52	34	6	5	2	0	0	86	7	347
2017	Evaluation	83	17	0	0	0	0	0	100	0	12
2017	Data sciences	52	38	5	5	0	0	0	90	5	21
2017	Policy	37	48	3	11	2	0	0	85	12	64
2017	Project management	57	33	0	7	3	0	0	90	10	30
2017	None of the above	51	35	6	4	3	0	1	86	7	138
2014	Client contact centre	60	26	0	8	6	0	0	86	14	16
2014	Compliance, inspection and enforcement	33	42	17	8	0	0	0	75	8	25
2014	Communications or public affairs	40	43	8	9	0	0	0	83	9	34
2014	Access to information and privacy	17	56	17	9	0	0	0	74	9	11
2014	Security	45	36	7	8	4	0	0	81	11	162
2014	Science and technology	58	33	7	0	2	0	0	91	2	99
2014	Administration and operations	59	36	1	4	1	0	0	94	5	105
2014	Human resources	44	37	9	8	2	0	0	81	11	85
2014	Financial management	55	23	10	2	9	0	0	78	12	53
2014	Procurement	49	33	19	0	0	0	0	81	0	12
2014	Information management	41	34	10	8	7	0	0	75	15	46
2014	Information technology	48	43	6	2	1	0	0	91	3	395
2014	Other services to the public	78	16	6	0	0	0	0	94	0	15
2014	None of the above	46	36	7	7	3	0	0	82	10	179

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	56	11	0	0	0	0	89	0	18
2017	Communications or public affairs	89	11	0	0	0	0	0	100	0	27
2017	Security	52	33	8	1	4	4	0	88	4	144
2017	Science and technology	42	36	14	4	3	1	0	79	7	73
2017	Administration and operations	59	25	9	2	2	3	0	87	3	62
2017	Human resources	55	40	3	3	0	0	0	94	3	73
2017	Financial management	62	34	0	0	2	2	0	98	2	48
2017	Information management	52	36	4	4	0	4	0	92	4	25
2017	Information technology	48	34	10	1	1	4	1	87	3	347
2017	Evaluation	57	26	9	9	0	0	0	83	9	12
2017	Data sciences	38	52	10	0	0	0	0	90	0	21
2017	Policy	50	39	6	2	2	2	0	91	3	64
2017	Project management	37	40	10	3	0	10	0	85	4	30
2017	None of the above	49	35	7	2	1	3	2	89	3	138
2014	Client contact centre	57	23	6	0	0	14	0	93	0	16
2014	Compliance, inspection and enforcement	64	21	8	4	0	0	4	88	4	25
2014	Communications or public affairs	56	35	0	3	0	6	0	97	3	34
2014	Access to information and privacy	52	35	13	0	0	0	0	87	0	11
2014	Security	56	30	6	1	1	4	1	91	3	162
2014	Science and technology	54	29	7	2	1	7	0	90	3	99
2014	Administration and operations	60	30	7	3	0	1	0	91	3	105
2014	Human resources	49	37	6	1	2	3	3	90	3	85
2014	Financial management	55	29	9	3	2	2	0	86	5	53
2014	Procurement	73	16	10	0	0	0	0	90	0	12
2014	Information management	53	23	11	7	0	4	3	81	7	46
2014	Information technology	56	27	9	1	1	4	1	87	3	396
2014	Other services to the public	52	42	0	0	0	6	0	100	0	15
2014	None of the above	54	31	11	1	0	3	1	87	2	178

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	50	6	0	0	0	0	94	0	18
2017	Communications or public affairs	77	19	4	0	0	0	0	96	0	27
2017	Security	57	26	9	2	4	1	0	84	6	145
2017	Science and technology	37	44	8	10	1	0	0	81	11	73
2017	Administration and operations	58	28	10	3	0	2	0	87	3	62
2017	Human resources	49	45	4	1	0	0	0	94	1	73
2017	Financial management	64	32	0	2	2	0	0	96	4	48
2017	Information management	52	28	12	8	0	0	0	80	8	25
2017	Information technology	47	41	6	4	1	1	0	89	5	344
2017	Evaluation	49	43	0	9	0	0	0	91	9	12
2017	Data sciences	48	38	10	5	0	0	0	86	5	21
2017	Policy	47	38	10	2	2	2	0	87	3	64
2017	Project management	40	47	10	3	0	0	0	87	3	30
2017	None of the above	52	34	4	5	2	2	0	88	8	138
2014	Client contact centre	57	37	6	0	0	0	0	94	0	16
2014	Compliance, inspection and enforcement	52	44	0	4	0	0	0	96	4	25
2014	Communications or public affairs	60	29	4	5	0	3	0	91	5	34
2014	Access to information and privacy	44	39	17	0	0	0	0	83	0	11
2014	Security	63	27	5	1	2	2	0	92	3	162
2014	Science and technology	53	28	12	4	0	3	0	84	4	99
2014	Administration and operations	56	36	6	2	0	0	0	92	2	105
2014	Human resources	52	35	6	1	1	4	1	92	2	85
2014	Financial management	51	30	7	7	3	2	0	82	11	53
2014	Procurement	73	16	0	10	0	0	0	90	10	12
2014	Information management	55	25	11	2	3	4	0	84	5	46
2014	Information technology	55	33	8	3	0	1	0	89	3	396
2014	Other services to the public	74	6	13	0	0	6	0	86	0	15
2014	None of the above	57	32	6	3	1	1	0	90	5	179

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	28	11	6	0	0	83	6	18
2017	Communications or public affairs	85	15	0	0	0	0	100	0	27
2017	Security	63	21	8	4	4	0	84	8	146
2017	Science and technology	40	41	11	7	1	0	81	8	73
2017	Administration and operations	64	26	7	2	2	0	90	3	61
2017	Human resources	63	30	3	3	1	0	93	4	73
2017	Financial management	64	30	2	2	2	0	94	4	48
2017	Information management	56	24	12	4	4	0	80	8	25
2017	Information technology	55	33	7	4	1	0	88	5	346
2017	Evaluation	74	9	9	0	9	0	83	9	12
2017	Data sciences	71	10	14	5	0	0	81	5	21
2017	Policy	53	35	9	0	3	0	88	3	64
2017	Project management	60	30	3	7	0	0	90	7	30
2017	None of the above	53	34	7	6	1	0	87	6	138
2014	Client contact centre	74	26	0	0	0	0	100	0	16
2014	Compliance, inspection and enforcement	64	23	6	4	4	0	87	8	25
2014	Communications or public affairs	68	24	3	5	0	0	92	5	34
2014	Access to information and privacy	52	39	0	0	9	0	91	9	11
2014	Security	64	28	5	1	2	0	92	3	162
2014	Science and technology	55	32	7	5	1	0	87	6	99
2014	Administration and operations	66	25	5	2	3	0	91	4	105
2014	Human resources	63	26	9	1	1	0	89	2	85
2014	Financial management	51	36	7	4	2	0	87	6	52
2014	Procurement	57	43	0	0	0	0	100	0	12
2014	Information management	58	24	4	11	3	0	83	13	46
2014	Information technology	58	33	5	3	1	0	91	4	396
2014	Other services to the public	71	22	6	0	0	0	94	0	15
2014	None of the above	59	28	7	5	1	1	87	5	179

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	44	22	0	6	0	6	71	6	18
2017	Communications or public affairs	41	44	11	0	4	0	0	85	4	27
2017	Security	31	30	15	6	13	3	1	64	20	145
2017	Science and technology	29	37	18	4	6	4	3	70	10	73
2017	Administration and operations	32	27	15	7	8	10	2	66	17	62
2017	Human resources	33	22	18	18	4	3	3	57	23	73
2017	Financial management	38	33	15	6	4	0	4	73	11	48
2017	Information management	32	40	8	12	8	0	0	72	20	25
2017	Information technology	32	30	14	9	6	5	4	68	16	347
2017	Evaluation	17	40	0	0	26	9	9	69	31	12
2017	Data sciences	48	5	29	10	5	5	0	55	15	21
2017	Policy	19	42	8	15	11	5	2	64	27	63
2017	Project management	33	40	7	10	7	3	0	76	17	30
2017	None of the above	27	32	14	14	5	4	4	64	21	137
2014	Client contact centre	43	37	12	0	8	0	0	80	8	16
2014	Compliance, inspection and enforcement	37	30	17	8	8	0	0	68	15	25
2014	Communications or public affairs	33	35	5	6	14	4	3	73	22	34
2014	Access to information and privacy	9	48	26	17	0	0	0	56	17	11
2014	Security	45	25	11	7	8	2	1	73	16	162
2014	Science and technology	36	35	9	3	4	7	6	82	8	99
2014	Administration and operations	52	26	5	9	4	3	1	81	14	105
2014	Human resources	38	28	8	15	2	5	4	73	19	85
2014	Financial management	29	32	13	8	9	4	6	68	18	53
2014	Procurement	33	24	33	0	10	0	0	57	10	12
2014	Information management	31	23	8	21	10	6	2	59	33	46
2014	Information technology	37	35	13	4	2	6	3	80	6	394
2014	Other services to the public	52	26	13	0	0	0	9	86	0	15
2014	None of the above	32	30	13	10	8	3	4	66	19	179

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	33	11	6	0	6	0	82	6	18
2017	Communications or public affairs	92	8	0	0	0	0	0	100	0	27
2017	Security	60	33	3	2	1	1	0	94	3	145
2017	Science and technology	54	35	4	4	3	0	0	89	7	72
2017	Administration and operations	63	22	8	2	0	5	0	89	2	61
2017	Human resources	56	32	11	0	0	1	0	89	0	73
2017	Financial management	64	28	4	2	2	0	0	92	4	48
2017	Information management	64	24	12	0	0	0	0	88	0	25
2017	Information technology	60	31	6	1	1	1	1	92	2	345
2017	Evaluation	74	17	0	0	9	0	0	91	9	12
2017	Data sciences	71	29	0	0	0	0	0	100	0	21
2017	Policy	60	38	2	0	0	0	0	98	0	64
2017	Project management	63	27	7	0	0	0	3	93	0	30
2017	None of the above	60	25	7	3	1	2	1	89	4	138
2014	Client contact centre	51	37	6	0	0	6	0	94	0	16
2014	Compliance, inspection and enforcement	75	11	9	0	0	4	0	90	0	25
2014	Communications or public affairs	66	27	0	0	3	4	0	97	3	34
2014	Access to information and privacy	74	17	0	9	0	0	0	91	9	11
2014	Security	74	16	4	4	0	1	0	92	4	162
2014	Science and technology	69	24	3	3	0	1	0	94	3	99
2014	Administration and operations	65	26	4	2	1	2	0	93	3	105
2014	Human resources	55	34	7	0	1	1	1	91	1	85
2014	Financial management	56	26	13	0	2	2	0	84	2	53
2014	Procurement	57	33	10	0	0	0	0	90	0	12
2014	Information management	53	31	10	5	0	2	0	85	5	46
2014	Information technology	65	29	5	1	0	1	0	94	1	395
2014	Other services to the public	78	16	6	0	0	0	0	94	0	15
2014	None of the above	69	25	5	1	0	0	1	94	1	178

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	11	0	0	6	0	88	0	18
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	27
2017	Security	60	29	2	5	2	1	1	91	7	144
2017	Science and technology	47	41	8	3	1	0	0	88	4	73
2017	Administration and operations	52	31	8	2	5	0	2	85	7	62
2017	Human resources	52	35	6	4	0	1	1	90	4	72
2017	Financial management	58	30	4	6	0	2	0	89	6	48
2017	Information management	76	20	4	0	0	0	0	96	0	25
2017	Information technology	53	32	8	4	1	1	0	86	5	345
2017	Evaluation	66	17	0	17	0	0	0	83	17	12
2017	Data sciences	71	29	0	0	0	0	0	100	0	21
2017	Policy	53	36	4	3	2	2	0	91	5	64
2017	Project management	43	43	7	7	0	0	0	87	7	30
2017	None of the above	57	29	4	4	4	1	1	88	8	138
2014	Client contact centre	51	37	6	0	0	6	0	94	0	16
2014	Compliance, inspection and enforcement	60	27	0	9	4	0	0	87	13	25
2014	Communications or public affairs	67	21	5	3	0	0	4	92	3	34
2014	Access to information and privacy	74	26	0	0	0	0	0	100	0	11
2014	Security	61	23	7	4	2	2	1	86	6	162
2014	Science and technology	64	27	4	1	2	1	1	92	3	99
2014	Administration and operations	67	28	0	1	1	2	1	98	2	105
2014	Human resources	56	33	5	5	0	0	1	90	5	85
2014	Financial management	46	31	11	8	2	2	0	79	10	53
2014	Procurement	76	24	0	0	0	0	0	100	0	12
2014	Information management	61	22	10	5	0	3	0	85	5	46
2014	Information technology	55	31	8	4	2	1	0	87	5	395
2014	Other services to the public	71	16	0	13	0	0	0	87	13	15
2014	None of the above	61	26	5	3	2	2	1	90	5	178

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	50	17	6	0	6	0	76	6	18
2017	Communications or public affairs	81	19	0	0	0	0	0	100	0	27
2017	Security	37	34	14	9	1	5	0	74	11	144
2017	Science and technology	39	37	14	7	1	1	1	77	9	73
2017	Administration and operations	47	18	16	5	5	8	0	71	11	62
2017	Human resources	41	34	15	3	4	3	0	77	7	73
2017	Financial management	49	30	8	4	2	4	2	84	7	48
2017	Information management	52	28	8	0	4	8	0	87	4	25
2017	Information technology	37	38	13	8	1	4	0	77	10	344
2017	Evaluation	74	17	0	9	0	0	0	91	9	12
2017	Data sciences	62	29	10	0	0	0	0	90	0	21
2017	Policy	44	46	5	5	0	0	0	90	5	64
2017	Project management	37	27	20	13	0	3	0	66	14	30
2017	None of the above	44	29	13	7	2	2	1	76	10	137
2014	Client contact centre	34	31	17	6	12	0	0	65	17	16
2014	Compliance, inspection and enforcement	41	40	8	4	8	0	0	81	11	25
2014	Communications or public affairs	45	26	11	8	4	3	4	75	13	33
2014	Access to information and privacy	52	30	9	9	0	0	0	83	9	11
2014	Security	39	33	14	8	2	4	0	75	11	162
2014	Science and technology	42	30	15	5	3	4	1	76	9	99
2014	Administration and operations	49	31	8	7	3	1	2	82	10	105
2014	Human resources	49	29	12	8	0	1	1	80	9	85
2014	Financial management	46	14	23	5	4	4	4	65	10	53
2014	Procurement	49	43	0	0	0	8	0	100	0	12
2014	Information management	37	27	20	4	2	5	6	71	7	46
2014	Information technology	38	36	9	9	2	5	1	79	11	395
2014	Other services to the public	45	13	13	0	0	29	0	82	0	15
2014	None of the above	46	29	14	3	5	3	1	78	8	179

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	17	33	17	6	6	0	41	24	18
2017	Communications or public affairs	40	19	4	19	4	15	0	69	27	27
2017	Security	23	24	10	14	16	11	2	54	34	145
2017	Science and technology	17	31	19	17	8	8	0	52	27	73
2017	Administration and operations	28	18	10	13	16	13	1	54	35	62
2017	Human resources	15	35	10	16	14	4	7	55	34	73
2017	Financial management	20	25	19	11	11	11	4	53	25	48
2017	Information management	24	8	24	20	12	12	0	36	36	25
2017	Information technology	21	25	15	14	15	9	1	52	32	346
2017	Evaluation	26	40	9	0	17	9	0	72	19	12
2017	Data sciences	48	5	24	5	5	5	10	61	11	21
2017	Policy	16	27	9	28	13	6	2	46	44	64
2017	Project management	7	10	30	27	27	0	0	17	53	30
2017	None of the above	24	20	12	17	14	9	3	51	36	138
2014	Client contact centre	20	37	17	6	6	14	0	66	14	16
2014	Compliance, inspection and enforcement	28	23	24	8	17	0	0	51	25	25
2014	Communications or public affairs	39	13	9	10	13	13	4	61	28	34
2014	Access to information and privacy	44	21	9	9	9	9	0	71	19	11
2014	Security	29	18	20	14	8	10	0	53	24	162
2014	Science and technology	39	19	14	8	9	7	3	65	19	99
2014	Administration and operations	30	30	11	11	13	4	0	63	25	105
2014	Human resources	25	27	13	16	3	9	7	62	22	84
2014	Financial management	25	17	22	13	14	7	2	46	30	53
2014	Procurement	43	16	16	16	8	0	0	59	24	12
2014	Information management	21	21	11	12	21	11	3	48	38	46
2014	Information technology	26	25	16	13	10	9	1	56	26	395
2014	Other services to the public	26	19	13	19	0	22	0	58	25	15
2014	None of the above	32	23	16	8	10	9	2	61	21	179

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	6	11	0	0	0	83	11	18
2017	Communications or public affairs	67	26	3	4	0	0	0	93	4	27
2017	Security	34	54	4	7	1	0	0	88	8	145
2017	Science and technology	22	52	11	11	4	0	0	74	15	73
2017	Administration and operations	45	45	3	5	0	0	2	92	5	62
2017	Human resources	47	44	1	6	3	0	0	90	8	73
2017	Financial management	39	53	4	4	0	0	0	92	4	48
2017	Information management	50	42	0	8	0	0	0	92	8	24
2017	Information technology	38	48	4	8	2	0	0	86	10	346
2017	Evaluation	49	43	0	9	0	0	0	91	9	12
2017	Data sciences	38	48	5	5	5	0	0	86	10	21
2017	Policy	52	47	2	0	0	0	0	98	0	64
2017	Project management	43	50	3	3	0	0	0	93	3	30
2017	None of the above	45	40	4	7	4	0	0	85	11	138
2014	Client contact centre	51	49	0	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	36	51	0	13	0	0	0	87	13	25
2014	Communications or public affairs	52	40	3	5	0	0	0	92	5	34
2014	Access to information and privacy	26	65	0	9	0	0	0	91	9	11
2014	Security	30	58	3	6	3	0	0	87	9	162
2014	Science and technology	32	44	5	12	6	0	0	77	18	99
2014	Administration and operations	54	39	1	5	1	0	0	93	6	105
2014	Human resources	34	54	4	7	1	0	0	87	8	85
2014	Financial management	41	45	6	2	6	0	0	86	8	53
2014	Procurement	24	67	0	8	0	0	0	92	8	12
2014	Information management	41	38	0	10	10	0	0	80	20	46
2014	Information technology	43	43	5	7	2	0	0	86	9	395
2014	Other services to the public	32	48	0	19	0	0	0	81	19	15
2014	None of the above	36	50	5	6	2	1	0	87	8	179

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	44	0	17	6	0	78	22	18
2017	Communications or public affairs	55	30	8	8	0	0	85	8	27
2017	Security	39	32	5	16	7	0	71	23	146
2017	Science and technology	21	38	7	12	22	0	59	34	73
2017	Administration and operations	39	32	3	16	10	0	71	25	62
2017	Human resources	30	37	1	21	9	0	68	31	73
2017	Financial management	61	21	6	6	6	0	82	12	48
2017	Information management	48	32	4	16	0	0	80	16	25
2017	Information technology	31	34	7	19	9	0	65	28	347
2017	Evaluation	43	34	0	0	23	0	77	23	12
2017	Data sciences	24	24	5	10	38	0	48	48	21
2017	Policy	42	33	5	17	3	0	75	20	64
2017	Project management	37	33	13	13	3	0	70	17	30
2017	None of the above	35	35	9	13	8	0	70	21	136
2014	Client contact centre	52	31	8	8	0	0	84	8	16
2014	Compliance, inspection and enforcement	40	43	8	9	0	0	83	9	25
2014	Communications or public affairs	37	41	6	15	0	0	79	15	34
2014	Access to information and privacy	56	35	0	9	0	0	91	9	11
2014	Security	33	37	8	15	7	1	70	22	162
2014	Science and technology	29	32	10	16	13	0	61	29	99
2014	Administration and operations	57	28	3	9	4	0	85	13	105
2014	Human resources	35	45	6	10	4	0	80	14	85
2014	Financial management	58	25	8	7	2	0	83	9	53
2014	Procurement	41	41	10	8	0	0	81	8	12
2014	Information management	30	41	7	19	4	0	71	22	46
2014	Information technology	38	34	9	13	7	0	72	20	394
2014	Other services to the public	32	35	6	19	6	0	68	26	15
2014	None of the above	37	31	6	16	8	1	69	24	178

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	39	0	0	0	0	0	100	0	18
2017	Communications or public affairs	96	4	0	0	0	0	0	100	0	27
2017	Security	58	32	6	3	1	1	0	90	4	146
2017	Science and technology	41	44	9	3	1	0	1	86	4	73
2017	Administration and operations	62	23	8	7	0	0	0	85	7	62
2017	Human resources	64	29	3	1	1	1	0	94	3	73
2017	Financial management	72	17	6	4	0	0	0	89	4	48
2017	Information management	64	20	4	12	0	0	0	84	12	25
2017	Information technology	58	32	5	5	0	0	0	90	5	345
2017	Evaluation	57	34	0	9	0	0	0	91	9	12
2017	Data sciences	71	19	0	5	5	0	0	90	10	21
2017	Policy	56	39	3	2	0	0	0	95	2	64
2017	Project management	63	33	0	0	3	0	0	97	3	30
2017	None of the above	61	24	6	4	4	1	0	86	8	136
2014	Client contact centre	49	45	0	6	0	0	0	94	6	16
2014	Compliance, inspection and enforcement	56	34	6	4	0	0	0	91	4	25
2014	Communications or public affairs	67	27	4	0	3	0	0	94	3	34
2014	Access to information and privacy	52	48	0	0	0	0	0	100	0	11
2014	Security	50	37	7	6	0	0	0	87	6	162
2014	Science and technology	54	27	8	7	3	0	1	81	10	99
2014	Administration and operations	60	35	2	3	1	0	0	94	4	105
2014	Human resources	56	41	2	1	0	0	0	97	1	85
2014	Financial management	55	31	8	4	2	0	0	87	5	53
2014	Procurement	57	24	0	19	0	0	0	81	19	12
2014	Information management	60	27	9	4	0	0	0	87	4	46
2014	Information technology	58	29	8	3	1	0	0	88	4	394
2014	Other services to the public	52	29	13	6	0	0	0	81	6	15
2014	None of the above	50	36	7	4	2	0	1	87	6	179

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	39	11	6	6	0	0	78	11	18
2017	Communications or public affairs	81	8	11	0	0	0	0	89	0	27
2017	Security	71	14	5	6	1	0	3	88	7	146
2017	Science and technology	60	13	8	7	6	3	4	78	13	72
2017	Administration and operations	77	16	2	3	2	0	0	93	5	62
2017	Human resources	69	22	4	2	0	3	0	93	2	73
2017	Financial management	74	22	2	2	0	0	0	96	2	48
2017	Information management	76	16	4	4	0	0	0	92	4	25
2017	Information technology	67	15	7	6	2	1	2	85	8	347
2017	Evaluation	77	9	0	15	0	0	0	85	15	12
2017	Data sciences	76	14	0	5	5	0	0	90	10	21
2017	Policy	73	11	8	3	2	0	3	87	5	64
2017	Project management	63	20	3	10	0	3	0	86	10	30
2017	None of the above	76	10	4	4	2	0	4	89	7	137
2014	Client contact centre	55	34	0	6	0	0	6	94	6	16
2014	Compliance, inspection and enforcement	70	17	4	6	0	0	4	90	6	25
2014	Communications or public affairs	62	17	4	9	8	0	0	80	17	34
2014	Access to information and privacy	61	17	0	13	0	9	0	86	14	11
2014	Security	73	12	4	2	3	0	7	91	5	162
2014	Science and technology	68	15	5	4	3	2	4	87	8	99
2014	Administration and operations	75	17	1	2	3	1	0	94	6	105
2014	Human resources	63	25	5	4	4	0	0	88	7	85
2014	Financial management	78	21	2	0	0	0	0	98	0	53
2014	Procurement	65	16	19	0	0	0	0	81	0	12
2014	Information management	68	20	3	6	0	2	2	91	6	46
2014	Information technology	66	14	6	5	4	1	4	84	9	395
2014	Other services to the public	71	0	16	0	6	0	6	76	7	15
2014	None of the above	78	11	2	3	3	0	2	91	7	179

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	17	11	28	6	0	0	56	33	18
2017	Communications or public affairs	70	23	4	4	0	0	0	92	4	27
2017	Security	71	12	7	3	3	0	3	85	7	145
2017	Science and technology	56	21	6	8	7	0	3	79	16	73
2017	Administration and operations	77	10	1	8	3	0	0	87	12	62
2017	Human resources	61	22	3	9	6	0	0	82	15	73
2017	Financial management	74	19	0	6	2	0	0	92	8	48
2017	Information management	80	12	4	4	0	0	0	92	4	25
2017	Information technology	62	13	8	9	6	1	2	77	15	347
2017	Evaluation	74	9	9	9	0	0	0	83	9	12
2017	Data sciences	81	14	0	0	5	0	0	95	5	21
2017	Policy	72	17	3	3	3	0	2	90	6	64
2017	Project management	60	7	7	23	3	0	0	67	27	30
2017	None of the above	78	7	4	5	3	0	3	88	8	137
2014	Client contact centre	44	43	6	0	0	0	6	93	0	15
2014	Compliance, inspection and enforcement	75	11	0	0	9	0	4	90	10	25
2014	Communications or public affairs	68	18	0	8	3	0	4	89	11	34
2014	Access to information and privacy	61	30	0	9	0	0	0	91	9	11
2014	Security	68	15	6	4	2	0	3	87	7	162
2014	Science and technology	65	17	6	3	8	1	1	83	11	99
2014	Administration and operations	73	11	2	6	7	0	0	84	13	104
2014	Human resources	56	22	3	12	7	0	0	78	19	84
2014	Financial management	68	22	6	2	0	0	2	92	2	53
2014	Procurement	65	8	19	8	0	0	0	73	8	12
2014	Information management	66	17	0	11	0	0	5	88	12	46
2014	Information technology	63	13	6	8	6	0	2	79	14	394
2014	Other services to the public	71	6	16	0	6	0	0	78	6	15
2014	None of the above	73	10	4	5	5	0	3	86	10	179

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	22	17	22	6	0	0	56	28	18
2017	Communications or public affairs	89	8	0	4	0	0	0	96	4	27
2017	Security	65	16	3	6	2	1	7	88	8	146
2017	Science and technology	47	21	11	12	4	0	4	71	17	73
2017	Administration and operations	66	16	6	2	7	2	2	85	9	62
2017	Human resources	74	15	0	10	1	0	0	89	11	73
2017	Financial management	65	23	2	10	0	0	0	88	10	48
2017	Information management	64	12	12	4	4	0	4	79	8	25
2017	Information technology	56	15	7	11	6	1	3	74	18	347
2017	Evaluation	66	26	9	0	0	0	0	91	0	12
2017	Data sciences	71	24	0	0	5	0	0	95	5	21
2017	Policy	63	14	9	6	5	0	3	80	11	64
2017	Project management	60	7	3	23	7	0	0	67	30	30
2017	None of the above	72	9	3	5	3	0	7	88	9	137
2014	Client contact centre	43	23	8	6	14	0	6	70	21	16
2014	Compliance, inspection and enforcement	71	11	4	4	9	0	0	83	13	25
2014	Communications or public affairs	63	20	9	3	5	0	0	83	9	34
2014	Access to information and privacy	70	21	9	0	0	0	0	91	0	11
2014	Security	71	8	4	6	2	1	8	87	8	162
2014	Science and technology	61	15	9	5	6	0	5	80	11	99
2014	Administration and operations	77	10	3	6	3	0	1	87	9	105
2014	Human resources	70	18	1	7	2	0	2	90	9	85
2014	Financial management	63	22	8	5	2	0	0	85	7	53
2014	Procurement	76	0	16	0	8	0	0	76	8	12
2014	Information management	73	8	6	7	3	0	4	84	10	46
2014	Information technology	62	11	6	9	6	0	5	78	16	395
2014	Other services to the public	71	0	9	6	6	6	0	76	14	15
2014	None of the above	70	8	8	3	6	0	5	82	10	179

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	33	11	6	6	0	0	78	11	18
2017	Communications or public affairs	89	4	4	0	0	0	4	96	0	27
2017	Security	71	9	7	3	3	1	6	87	6	146
2017	Science and technology	67	12	6	3	4	0	8	86	8	73
2017	Administration and operations	77	12	3	3	3	2	0	90	7	62
2017	Human resources	89	6	0	4	0	0	1	96	4	73
2017	Financial management	84	12	2	2	0	0	0	96	2	48
2017	Information management	88	4	4	0	4	0	0	92	4	25
2017	Information technology	73	12	4	4	4	0	3	87	9	347
2017	Evaluation	66	34	0	0	0	0	0	100	0	12
2017	Data sciences	90	0	5	0	5	0	0	90	5	21
2017	Policy	75	9	8	3	2	0	3	87	5	64
2017	Project management	77	0	3	13	7	0	0	77	20	30
2017	None of the above	76	6	2	2	3	1	10	92	6	138
2014	Client contact centre	72	8	0	8	6	0	6	85	15	16
2014	Compliance, inspection and enforcement	85	0	8	4	4	0	0	85	8	25
2014	Communications or public affairs	70	18	0	5	6	0	0	89	11	34
2014	Access to information and privacy	70	21	9	0	0	0	0	91	0	11
2014	Security	77	5	4	6	2	0	6	88	8	162
2014	Science and technology	69	18	2	3	4	0	4	90	8	99
2014	Administration and operations	84	7	3	3	2	0	1	92	5	105
2014	Human resources	84	11	3	1	0	0	1	96	1	85
2014	Financial management	69	21	3	5	0	0	2	92	5	53
2014	Procurement	57	8	19	8	8	0	0	65	16	12
2014	Information management	77	14	5	3	0	0	2	92	3	46
2014	Information technology	72	11	4	3	4	1	4	88	8	395
2014	Other services to the public	78	9	0	0	6	6	0	93	7	15
2014	None of the above	70	10	6	4	3	0	6	86	8	179

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	22	33	6	6	0	0	56	11	18
2017	Communications or public affairs	55	26	15	0	0	0	4	84	0	27
2017	Security	61	13	9	6	4	2	6	80	10	146
2017	Science and technology	44	20	14	8	6	1	7	70	15	73
2017	Administration and operations	64	20	9	2	3	0	2	85	5	62
2017	Human resources	51	29	6	8	7	0	0	80	15	73
2017	Financial management	61	29	4	6	0	0	0	90	6	48
2017	Information management	64	8	16	0	4	8	0	78	4	25
2017	Information technology	49	22	9	9	6	1	3	74	16	346
2017	Evaluation	49	34	17	0	0	0	0	83	0	12
2017	Data sciences	57	24	10	0	5	0	5	85	5	21
2017	Policy	55	20	11	3	4	0	6	80	8	64
2017	Project management	47	13	17	20	3	0	0	60	23	30
2017	None of the above	55	19	9	4	3	1	8	82	7	138
2014	Client contact centre	49	17	20	0	6	0	8	72	6	16
2014	Compliance, inspection and enforcement	52	15	19	0	9	0	4	70	10	25
2014	Communications or public affairs	59	20	6	12	3	0	0	79	15	34
2014	Access to information and privacy	44	39	17	0	0	0	0	83	0	11
2014	Security	62	16	8	6	1	1	7	84	8	162
2014	Science and technology	52	22	8	8	3	2	6	79	13	99
2014	Administration and operations	61	21	7	6	4	0	2	83	10	105
2014	Human resources	53	20	6	13	7	0	1	74	20	85
2014	Financial management	56	24	9	7	0	0	4	83	8	53
2014	Procurement	57	8	27	0	8	0	0	65	8	12
2014	Information management	65	20	8	3	0	2	2	88	3	46
2014	Information technology	50	19	11	8	5	1	6	74	14	395
2014	Other services to the public	45	13	9	0	6	13	13	79	9	15
2014	None of the above	52	16	17	3	3	1	7	74	7	179

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	17	22	0	6	0	6	71	6	18
2017	Communications or public affairs	66	26	4	0	0	0	4	96	0	27
2017	Security	66	14	9	3	1	3	6	87	4	146
2017	Science and technology	53	24	7	7	3	0	6	82	10	73
2017	Administration and operations	61	19	11	3	3	0	2	82	7	62
2017	Human resources	60	30	4	1	1	1	1	93	3	73
2017	Financial management	79	12	4	2	0	2	0	94	2	48
2017	Information management	68	4	12	4	0	12	0	82	5	25
2017	Information technology	58	24	6	6	1	3	3	87	7	344
2017	Evaluation	74	9	17	0	0	0	0	83	0	12
2017	Data sciences	67	24	5	0	5	0	0	90	5	21
2017	Policy	66	20	10	1	0	0	3	89	1	64
2017	Project management	57	23	13	7	0	0	0	80	7	30
2017	None of the above	66	16	7	1	1	4	5	90	2	137
2014	Client contact centre	60	26	0	6	0	0	8	94	6	16
2014	Compliance, inspection and enforcement	60	23	9	0	4	0	4	86	4	25
2014	Communications or public affairs	64	22	6	3	3	3	0	88	5	34
2014	Access to information and privacy	44	48	9	0	0	0	0	91	0	11
2014	Security	69	12	4	3	1	3	8	91	4	162
2014	Science and technology	57	17	9	2	3	3	9	84	5	99
2014	Administration and operations	73	17	6	1	2	1	0	91	3	105
2014	Human resources	64	22	1	4	4	5	0	91	8	85
2014	Financial management	65	24	5	3	0	3	0	92	3	53
2014	Procurement	92	8	0	0	0	0	0	100	0	12
2014	Information management	76	17	4	3	0	0	0	94	3	46
2014	Information technology	56	21	8	5	2	3	5	84	7	395
2014	Other services to the public	58	19	0	16	6	0	0	78	22	15
2014	None of the above	62	16	9	2	2	4	5	86	5	179

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	18	82	146
2017	Science and technology	11	89	73
2017	Administration and operations	21	79	62
2017	Human resources	8	92	72
2017	Financial management	11	89	47
2017	Information technology	11	89	346
2017	Policy	21	79	64
2017	Project management	17	83	30
2017	None of the above	15	85	138
2014	Communications or public affairs	18	82	34
2014	Security	15	85	162
2014	Science and technology	7	93	99
2014	Administration and operations	12	88	106
2014	Human resources	13	87	85
2014	Financial management	23	77	53
2014	Information management	20	80	46
2014	Information technology	10	90	394
2014	None of the above	14	86	179

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Security	44	27
2017	Administration and operations	62	13
2017	Information technology	65	39
2017	Policy	41	14
2017	None of the above	48	21
2014	Security	72	25
2014	Administration and operations	41	14
2014	Human resources	71	11
2014	Financial management	41	12
2014	Information technology	52	40
2014	None of the above	53	26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Security	71	27
2017	Administration and operations	85	13
2017	Information technology	40	39
2017	Policy	67	14
2017	None of the above	61	21
2014	Security	47	25
2014	Administration and operations	45	14
2014	Financial management	81	12
2014	Information technology	60	40
2014	None of the above	47	26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	None of the above	21
2014	Human resources	11
2014	Financial management	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Security	27
2017	Administration and operations	13
2017	Information technology	39
2017	Policy	14
2017	None of the above	21
2014	Security	25
2014	Human resources	11
2014	Financial management	12
2014	Information technology	40
2014	None of the above	26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Administration and operations	13
2017	Policy	14
2017	None of the above	21
2014	Human resources	11
2014	Financial management	12
2014	Information technology	40

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Security	27
2017	Administration and operations	13
2017	Policy	14
2017	None of the above	21
2014	Security	25
2014	Administration and operations	14
2014	Human resources	11
2014	Financial management	12
2014	None of the above	26

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Security	27
2017	Policy	14
2014	Financial management	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Security	42	26
2017	Administration and operations	46	13
2017	Information technology	25	39
2017	Policy	50	14
2017	None of the above	43	21
2014	Security	32	25
2014	Administration and operations	48	14
2014	Information technology	47	40
2014	None of the above	53	26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Security	19	26
2017	Administration and operations	38	13
2017	Information technology	23	39
2014	Security	47	25
2014	Human resources	0	11
2014	Information technology	37	40
2014	None of the above	32	26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Security	54	26
2017	Administration and operations	38	13
2017	Information technology	41	39
2017	None of the above	42	21
2014	Security	51	25
2014	Financial management	65	12
2014	Information technology	48	40
2014	None of the above	47	26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Security	35	26
2017	Administration and operations	54	13
2017	Information technology	44	39
2017	Policy	55	14
2017	None of the above	47	21
2014	Security	51	25
2014	Administration and operations	34	14
2014	Human resources	46	11
2014	Information technology	47	40
2014	None of the above	51	26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Security	23	26
2017	Information technology	23	39
2017	Policy	33	14
2017	None of the above	24	21
2014	Security	19	25
2014	Information technology	30	40
2014	None of the above	42	26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Security	47	26
2017	Administration and operations	69	13
2017	Information technology	51	39
2017	Policy	57	14
2017	None of the above	39	21
2014	Security	64	25
2014	Administration and operations	66	14
2014	Financial management	61	12
2014	Information technology	68	40
2014	None of the above	60	26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Security	19	26
2017	Administration and operations	38	13
2017	Information technology	34	39
2017	Policy	43	14
2017	None of the above	28	21
2014	Security	35	25
2014	Administration and operations	35	14
2014	Information technology	32	40
2014	None of the above	42	26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Security	26
2017	Administration and operations	13
2017	Policy	14
2017	None of the above	21
2014	Security	25
2014	Financial management	12
2014	Information technology	40

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Security	27	26
2017	None of the above	29	21

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	13
2014	Security	0	25
2014	Information technology	13	40

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Security	47	26
2017	Information technology	48	39
2017	Policy	65	14
2017	None of the above	47	21
2014	Security	22	25
2014	Financial management	46	12
2014	Information technology	41	40
2014	None of the above	40	26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Security	27	26
2017	Information technology	23	39
2017	Policy	35	14
2017	None of the above	29	21
2014	Security	25	25
2014	Information technology	12	40
2014	None of the above	34	26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Information technology	18	39

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Security	46	26
2017	Administration and operations	69	13
2017	Information technology	57	39
2017	Policy	63	14
2017	None of the above	58	21
2014	Security	52	25
2014	Administration and operations	83	14
2014	Human resources	42	11
2014	Information technology	53	39
2014	None of the above	70	26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Security	19	26
2017	Administration and operations	38	13
2017	Information technology	36	39
2017	Policy	35	14
2014	Security	35	25
2014	Administration and operations	41	14
2014	Information technology	24	39
2014	None of the above	35	26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Information technology	16	39
2017	None of the above	24	21
2014	Information technology	18	39

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Security	19	26
2017	Administration and operations	38	13
2017	Information technology	18	39
2017	None of the above	29	21
2014	Human resources	0	11
2014	Information technology	21	39

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Information technology	13	39
2014	Human resources	0	11
2014	Information technology	0	39

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Security	0	25
2014	Human resources	0	11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Security	22	25
2014	Administration and operations	0	14
2014	None of the above	18	26

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Information technology	15	39

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Security	31	26
2017	Information technology	20	39
2014	Information technology	27	39

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	11
2014	Human resources	0	11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Security	20	25
2017	None of the above	28	18
2014	Security	19	25
2014	Human resources	54	11
2014	Information technology	26	37
2014	None of the above	25	24

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Policy	11
2014	Human resources	11
2014	Financial management	11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11
2017	Policy	0	11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	11
2014	Administration and operations	38	13
2014	Financial management	0	11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Security	20	25
2017	Information technology	15	38
2017	Policy	0	11
2014	Human resources	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Information technology	23	38
2014	Security	20	25
2014	Administration and operations	44	13
2014	Information technology	23	37

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Total responses
2017	Security	25
2017	Administration and operations	11
2017	Policy	11
2014	Administration and operations	13
2014	Human resources	11
2014	Financial management	11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Security	0	25
2017	Information technology	13	38
2017	Policy	0	11
2017	None of the above	0	18
2014	Human resources	0	11
2014	Information technology	14	37

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Security	36	25
2017	Information technology	24	38
2017	None of the above	28	18
2014	Information technology	29	37
2014	None of the above	41	24

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Information technology	16	38
2014	Human resources	0	11
2014	Financial management	0	11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Security	53	25
2017	Information technology	47	38
2017	Policy	63	11
2017	None of the above	38	18
2014	Security	29	25
2014	Financial management	42	11
2014	Information technology	37	37
2014	None of the above	55	24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Security	25
2017	Administration and operations	11
2017	Information technology	38
2017	Policy	11
2014	Security	25
2014	Human resources	11
2014	Financial management	11
2014	None of the above	24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Security	72	25
2017	Administration and operations	73	11
2017	Information technology	61	38
2017	Policy	47	11
2017	None of the above	56	18
2014	Security	41	25
2014	Financial management	62	11
2014	Information technology	60	37
2014	None of the above	54	24

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Security	25
2017	Administration and operations	11
2017	Policy	11
2017	None of the above	18

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Information technology	13	38
2014	Financial management	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	96	4	26
2017	Administration and operations	92	8	13
2017	Information technology	100	0	39
2017	Policy	85	15	14
2017	None of the above	100	0	21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	17	28	0	6	22	0	57	7	18
2017	Communications or public affairs	18	14	15	4	0	45	4	63	7	27
2017	Security	18	12	16	8	8	32	6	49	26	145
2017	Science and technology	14	23	18	4	6	26	10	57	15	73
2017	Administration and operations	17	16	18	5	12	26	7	49	24	62
2017	Human resources	23	25	10	8	3	24	8	70	16	73
2017	Financial management	25	18	13	4	6	25	8	65	16	48
2017	Information management	32	0	28	12	0	24	4	44	17	25
2017	Information technology	15	19	14	7	5	34	5	57	20	347
2017	Evaluation	17	17	0	15	9	43	0	59	41	12
2017	Data sciences	29	10	19	0	5	29	10	62	8	21
2017	Policy	8	25	19	11	8	22	8	47	26	64
2017	Project management	3	13	20	17	13	27	7	25	45	30
2017	None of the above	17	14	19	6	9	31	4	49	22	138
2014	Client contact centre	14	6	26	0	14	41	0	33	24	16
2014	Compliance, inspection and enforcement	24	21	36	0	0	19	0	55	0	25
2014	Communications or public affairs	22	23	19	3	9	19	5	60	15	34
2014	Access to information and privacy	17	39	26	9	0	0	9	62	10	11
2014	Security	27	22	14	7	4	24	2	67	14	162
2014	Science and technology	22	20	10	2	1	40	6	76	5	99
2014	Administration and operations	28	27	13	8	6	16	3	68	16	106
2014	Human resources	20	29	11	2	3	28	7	76	7	85
2014	Financial management	25	18	23	7	5	17	6	55	15	53
2014	Procurement	16	16	16	10	0	24	16	55	18	12
2014	Information management	25	4	21	11	10	17	13	41	29	45
2014	Information technology	22	20	13	7	2	29	7	66	15	394
2014	Other services to the public	6	39	6	0	0	19	29	88	0	15
2014	None of the above	22	19	17	4	8	25	5	58	18	179

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	39	11	0	6	6	0	82	6	18
2017	Communications or public affairs	51	38	11	0	0	0	0	89	0	27
2017	Security	31	29	17	6	4	10	2	69	12	144
2017	Science and technology	36	38	12	6	4	4	0	77	10	73
2017	Administration and operations	37	31	13	2	10	7	0	73	13	61
2017	Human resources	31	41	14	7	0	6	1	78	7	73
2017	Financial management	42	39	6	6	2	4	0	85	9	48
2017	Information management	52	20	8	8	0	12	0	82	9	25
2017	Information technology	34	39	11	6	2	7	1	79	9	345
2017	Evaluation	43	40	0	0	9	9	0	91	9	12
2017	Data sciences	29	29	24	0	5	14	0	67	6	21
2017	Policy	28	38	22	8	1	3	0	68	9	64
2017	Project management	14	41	28	7	7	3	0	57	14	29
2017	None of the above	36	29	17	6	4	6	1	70	11	138
2014	Client contact centre	31	31	6	0	14	17	0	76	17	16
2014	Compliance, inspection and enforcement	41	15	36	0	4	4	0	58	4	25
2014	Communications or public affairs	38	30	13	6	3	7	3	76	10	34
2014	Access to information and privacy	35	30	26	9	0	0	0	65	9	11
2014	Security	43	29	17	4	3	4	0	76	7	162
2014	Science and technology	42	28	12	2	1	15	0	82	3	99
2014	Administration and operations	48	26	11	8	4	3	1	77	12	105
2014	Human resources	42	40	10	3	2	1	1	85	5	85
2014	Financial management	42	30	18	2	5	3	0	75	7	53
2014	Procurement	49	33	0	10	0	8	0	89	11	12
2014	Information management	45	30	11	4	3	4	3	81	7	46
2014	Information technology	40	34	13	4	1	7	1	81	5	395
2014	Other services to the public	22	52	13	0	0	13	0	85	0	15
2014	None of the above	38	30	11	5	5	10	1	76	11	179

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	27
2017	Security	8	92	146
2017	Administration and operations	8	92	61
2017	Information technology	6	94	345
2017	None of the above	4	96	138
2014	Client contact centre	0	100	16
2014	Access to information and privacy	0	100	11
2014	Security	4	96	162
2014	Administration and operations	6	94	106
2014	Financial management	11	89	53
2014	Procurement	0	100	12
2014	Information technology	5	95	394
2014	None of the above	5	95	179

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Security	45	11
2017	Information technology	37	19
2014	Information technology	48	20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Security	91	11
2017	Information technology	84	19
2014	Information technology	73	20

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Security	11
2017	Information technology	19
2014	Information technology	20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Security	11
2017	Information technology	19
2014	Information technology	20

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Information technology	0	20

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Security	11
2017	Information technology	19
2014	Information technology	20

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Security	0	11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Information technology	0	19
2014	Information technology	0	20

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Security	73	11
2017	Information technology	58	19
2014	Information technology	24	20

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Security	11
2017	Information technology	19
2014	Information technology	20

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2017	Information technology	0	19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2014	Information technology	0	20

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2017	Information technology	0	19

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Security	0	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Security	11
2017	Information technology	19
2014	Information technology	20

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2014	Information technology	60	20

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Security	45	11
2014	Information technology	38	20

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Information technology	0	19
2014	Information technology	0	20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Information technology	0	20

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Information technology	63	19
2014	Information technology	45	20

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Information technology	0	18

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Information technology	39	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Security	10
2017	Information technology	18
2014	Information technology	20

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Security	0	10
2017	Information technology	0	18

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Security	0	10
2014	Information technology	0	20

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Security	0	10
2017	Information technology	0	18

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Security	0	10
2017	Information technology	0	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	Information technology	28	20

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Information technology	0	18

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Security	60	10
2017	Information technology	39	18
2014	Information technology	28	20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Security	10
2017	Information technology	18
2014	Information technology	20

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Security	70	10
2017	Information technology	39	18
2014	Information technology	73	20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Security	0	10
2017	Information technology	0	18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	100	0	11
2017	Information technology	100	0	19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	22	17	6	0	33	6	64	9	18
2017	Communications or public affairs	22	14	11	0	4	42	8	70	7	27
2017	Security	20	13	14	3	4	40	6	60	14	145
2017	Science and technology	14	20	17	6	1	32	10	59	12	72
2017	Administration and operations	18	19	23	0	3	30	7	59	5	62
2017	Human resources	26	22	14	0	0	29	10	77	0	73
2017	Financial management	23	20	19	0	4	28	6	65	6	48
2017	Information management	36	8	20	4	0	24	8	65	6	25
2017	Information technology	18	18	16	3	2	38	6	63	9	346
2017	Evaluation	9	17	9	6	17	43	0	45	41	12
2017	Data sciences	33	5	14	5	0	38	5	67	8	21
2017	Policy	19	20	23	2	0	30	6	62	3	63
2017	Project management	3	17	13	0	3	50	13	55	9	30
2017	None of the above	22	9	15	3	2	43	6	60	10	138
2014	Client contact centre	20	28	12	0	0	41	0	80	0	16
2014	Compliance, inspection and enforcement	26	8	19	0	0	36	11	64	0	25
2014	Communications or public affairs	36	16	10	5	0	14	19	77	8	34
2014	Access to information and privacy	35	17	17	0	0	30	0	75	0	11
2014	Security	29	18	14	4	1	30	5	73	7	162
2014	Science and technology	24	15	9	0	4	42	6	75	7	99
2014	Administration and operations	28	23	13	4	4	24	3	70	11	106
2014	Human resources	22	22	15	0	0	33	9	75	0	85
2014	Financial management	29	15	26	0	2	21	8	61	2	53
2014	Procurement	16	24	19	0	0	24	16	69	0	12
2014	Information management	20	13	19	5	3	26	14	55	13	46
2014	Information technology	25	14	16	3	1	35	7	67	7	395
2014	Other services to the public	13	6	22	0	0	45	13	47	0	15
2014	None of the above	23	16	14	3	2	33	9	67	8	179

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	39	17	0	6	6	0	76	6	18
2017	Communications or public affairs	62	26	4	0	4	4	0	92	4	27
2017	Security	44	32	8	2	2	11	1	87	5	146
2017	Science and technology	39	34	15	1	4	6	1	78	6	73
2017	Administration and operations	41	25	18	2	5	8	2	73	7	62
2017	Human resources	39	33	12	3	0	10	3	83	3	73
2017	Financial management	56	33	2	2	2	4	0	93	4	48
2017	Information management	52	24	12	4	0	8	0	83	4	25
2017	Information technology	36	36	15	3	1	8	1	79	5	347
2017	Evaluation	51	32	9	0	9	0	0	83	9	12
2017	Data sciences	38	29	10	5	0	14	5	82	6	21
2017	Policy	44	37	14	2	0	3	0	84	2	64
2017	Project management	20	47	3	7	3	20	0	83	13	30
2017	None of the above	43	25	14	1	1	14	1	80	3	138
2014	Client contact centre	26	34	6	0	0	35	0	91	0	16
2014	Compliance, inspection and enforcement	41	11	23	4	0	17	4	66	5	25
2014	Communications or public affairs	44	20	8	5	0	13	10	83	7	34
2014	Access to information and privacy	44	56	0	0	0	0	0	100	0	11
2014	Security	42	28	12	3	1	12	1	81	4	162
2014	Science and technology	40	29	9	0	4	18	0	84	5	99
2014	Administration and operations	47	27	12	3	3	7	1	80	6	106
2014	Human resources	39	40	8	0	1	11	1	89	1	85
2014	Financial management	42	35	15	0	2	4	2	82	2	53
2014	Procurement	57	24	10	0	0	8	0	89	0	12
2014	Information management	35	29	17	2	3	9	5	75	6	45
2014	Information technology	41	32	11	4	1	11	1	83	5	394
2014	Other services to the public	13	48	19	0	0	19	0	76	0	15
2014	None of the above	43	26	14	2	2	13	1	79	4	179

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	14	86	146
2017	Science and technology	14	86	73
2017	Administration and operations	21	79	62
2017	Human resources	22	78	73
2017	Financial management	19	81	48
2017	Information technology	11	89	346
2017	Data sciences	29	71	21
2017	Policy	19	81	64
2017	Project management	33	67	30
2017	None of the above	12	88	138
2014	Communications or public affairs	16	84	34
2014	Security	15	85	161
2014	Science and technology	9	91	99
2014	Administration and operations	6	94	104
2014	Human resources	10	90	85
2014	Financial management	15	85	53
2014	Information management	16	84	46
2014	Information technology	10	90	394
2014	None of the above	11	89	179

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	65	35	20
2017	Science and technology	90	10	10
2017	Administration and operations	85	15	13
2017	Human resources	83	17	16
2017	Information technology	69	31	39
2017	Policy	74	26	12
2017	None of the above	88	13	16
2014	Security	96	4	25
2014	Information technology	80	20	39
2014	None of the above	80	20	19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Security	54	38	8	0	0	92	0	13
2017	Administration and operations	73	27	0	0	0	100	0	11
2017	Human resources	31	46	8	8	8	77	15	13
2017	Information technology	56	33	0	11	0	89	11	27
2017	None of the above	50	14	7	21	7	64	29	14
2014	Security	67	23	9	0	0	91	0	24
2014	Information technology	53	30	7	10	0	82	10	31
2014	None of the above	49	44	0	6	0	94	6	15

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	61	11	0	0	0	0	89	0	18
2017	Communications or public affairs	18	59	15	0	0	8	0	84	0	27
2017	Security	31	48	8	6	3	1	2	83	9	146
2017	Science and technology	28	58	7	7	0	0	1	86	7	73
2017	Administration and operations	40	40	5	5	0	0	11	89	6	62
2017	Human resources	47	38	4	3	1	3	4	91	4	73
2017	Financial management	29	59	4	2	0	2	4	94	2	48
2017	Information management	52	40	4	4	0	0	0	92	4	25
2017	Information technology	32	53	7	6	0	1	1	87	6	347
2017	Evaluation	17	68	9	0	0	0	6	91	0	12
2017	Data sciences	33	62	5	0	0	0	0	95	0	21
2017	Policy	31	57	2	3	0	3	4	95	3	64
2017	Project management	43	43	7	3	0	3	0	90	3	30
2017	None of the above	36	47	5	2	1	1	7	91	3	138
2014	Client contact centre	20	57	17	6	0	0	0	77	6	16
2014	Compliance, inspection and enforcement	19	63	4	5	0	9	0	90	6	25
2014	Communications or public affairs	17	42	3	10	6	3	19	76	21	34
2014	Access to information and privacy	35	30	17	17	0	0	0	65	17	11
2014	Security	36	43	6	5	1	1	9	86	7	162
2014	Science and technology	43	33	11	2	1	1	9	84	4	99
2014	Administration and operations	46	38	3	3	1	2	7	92	5	106
2014	Human resources	53	28	5	4	2	0	8	89	6	85
2014	Financial management	37	50	9	2	0	0	2	89	2	53
2014	Procurement	51	16	8	0	0	16	8	89	0	12
2014	Information management	31	50	9	5	0	5	0	85	5	46
2014	Information technology	43	45	4	4	1	0	4	92	5	395
2014	Other services to the public	32	52	16	0	0	0	0	84	0	15
2014	None of the above	37	46	6	5	1	1	4	88	6	179

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	33	22	0	17	11	0	56	19	18
2017	Communications or public affairs	11	18	33	4	4	30	0	42	11	27
2017	Security	14	21	28	7	6	19	6	46	16	146
2017	Science and technology	7	19	28	16	14	14	1	31	36	72
2017	Administration and operations	16	26	15	9	7	14	13	57	22	62
2017	Human resources	23	25	16	3	3	21	10	69	8	73
2017	Financial management	8	32	14	13	10	11	12	52	29	48
2017	Information management	24	28	16	12	0	20	0	65	15	25
2017	Information technology	10	27	19	12	5	22	5	51	23	347
2017	Evaluation	9	40	9	26	0	17	0	59	31	12
2017	Data sciences	19	10	19	10	19	24	0	38	38	21
2017	Policy	8	25	21	8	6	24	9	48	21	64
2017	Project management	7	27	20	10	3	30	3	50	20	30
2017	None of the above	10	21	21	12	9	23	4	43	28	137
2014	Client contact centre	8	37	20	12	0	17	6	59	15	16
2014	Compliance, inspection and enforcement	0	8	32	9	23	24	4	11	45	25
2014	Communications or public affairs	2	23	20	3	20	18	13	36	34	34
2014	Access to information and privacy	9	26	39	9	9	9	0	38	19	11
2014	Security	13	27	21	13	9	10	7	48	26	162
2014	Science and technology	6	18	18	9	19	21	10	35	40	98
2014	Administration and operations	20	21	19	8	16	10	5	49	28	105
2014	Human resources	16	21	11	14	7	15	16	54	30	85
2014	Financial management	19	27	13	9	12	9	10	57	26	53
2014	Procurement	8	35	8	8	24	16	0	51	39	12
2014	Information management	12	17	25	28	6	9	3	33	38	46
2014	Information technology	11	24	17	15	15	13	5	44	36	395
2014	Other services to the public	6	32	13	13	13	13	9	50	33	15
2014	None of the above	8	17	19	14	22	15	4	32	45	179

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	33	22	6	0	0	0	72	6	18
2017	Communications or public affairs	66	15	4	0	0	11	4	96	0	27
2017	Security	54	24	6	1	3	9	3	88	5	146
2017	Science and technology	47	31	8	6	1	6	1	84	7	73
2017	Administration and operations	51	20	10	0	2	7	11	86	2	62
2017	Human resources	65	22	6	0	0	3	5	94	0	73
2017	Financial management	45	43	4	0	2	2	4	94	2	47
2017	Information management	64	24	0	0	4	8	0	96	4	25
2017	Information technology	49	36	7	1	1	5	2	91	2	347
2017	Evaluation	23	51	9	9	0	9	0	81	9	12
2017	Data sciences	52	38	5	0	5	0	0	90	5	21
2017	Policy	49	36	3	2	0	6	4	95	2	63
2017	Project management	43	27	10	3	0	17	0	84	4	30
2017	None of the above	46	29	7	2	1	8	6	87	4	138
2014	Client contact centre	35	53	0	0	0	12	0	100	0	16
2014	Compliance, inspection and enforcement	34	40	9	0	0	13	4	89	0	25
2014	Communications or public affairs	42	25	10	4	0	3	16	83	5	34
2014	Access to information and privacy	48	35	9	0	0	9	0	90	0	11
2014	Security	49	31	7	1	0	6	7	91	1	161
2014	Science and technology	51	23	6	2	0	7	10	90	3	99
2014	Administration and operations	64	18	6	0	0	6	6	93	0	106
2014	Human resources	54	22	5	1	0	5	13	92	1	85
2014	Financial management	59	23	10	0	4	4	0	85	4	53
2014	Procurement	49	35	0	8	0	8	0	91	9	12
2014	Information management	36	30	7	8	0	15	4	82	9	46
2014	Information technology	55	30	4	1	0	5	4	94	1	395
2014	Other services to the public	71	13	16	0	0	0	0	84	0	15
2014	None of the above	51	25	6	2	2	9	5	88	5	179

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	39	22	0	6	6	0	71	6	18
2017	Communications or public affairs	62	19	4	0	0	11	4	96	0	27
2017	Security	47	24	7	3	5	12	1	82	10	146
2017	Science and technology	34	31	19	8	0	6	1	70	9	73
2017	Administration and operations	35	25	16	0	3	12	9	75	4	62
2017	Human resources	43	34	8	3	1	6	5	86	5	73
2017	Financial management	50	34	6	0	4	2	4	89	4	48
2017	Information management	36	40	0	4	8	12	0	86	14	25
2017	Information technology	37	36	12	2	1	9	2	82	4	346
2017	Evaluation	40	34	17	0	9	0	0	74	9	12
2017	Data sciences	52	33	0	5	5	5	0	90	10	21
2017	Policy	39	36	3	5	2	11	4	89	8	64
2017	Project management	30	37	10	3	0	20	0	83	4	30
2017	None of the above	36	26	11	3	2	17	5	79	7	137
2014	Client contact centre	17	53	6	0	0	23	0	92	0	16
2014	Compliance, inspection and enforcement	32	30	17	0	4	13	4	74	5	24
2014	Communications or public affairs	30	34	8	6	3	6	13	79	11	34
2014	Access to information and privacy	39	17	26	0	0	17	0	68	0	11
2014	Security	43	28	9	2	1	11	6	85	4	162
2014	Science and technology	36	23	10	8	3	11	9	74	13	99
2014	Administration and operations	53	26	5	4	1	5	6	89	5	106
2014	Human resources	50	20	6	3	2	7	12	86	6	85
2014	Financial management	44	28	9	5	2	13	0	82	8	53
2014	Procurement	49	8	24	0	10	8	0	62	11	12
2014	Information management	30	22	19	6	4	18	2	64	12	46
2014	Information technology	42	31	8	4	3	8	3	83	8	395
2014	Other services to the public	58	13	16	0	6	6	0	76	7	15
2014	None of the above	41	30	7	2	3	11	5	85	6	179

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	6	6	17	0	0	0	78	17	18
2017	Communications or public affairs	66	34	0	0	0	0	0	100	0	27
2017	Security	66	20	5	3	5	1	0	87	8	145
2017	Science and technology	52	38	3	7	0	0	0	90	7	73
2017	Administration and operations	70	21	2	3	3	0	0	92	7	62
2017	Human resources	67	19	8	3	1	0	1	87	4	73
2017	Financial management	67	27	2	4	0	0	0	94	4	48
2017	Information management	64	20	0	12	4	0	0	84	16	25
2017	Information technology	61	26	6	4	2	0	0	88	6	347
2017	Evaluation	49	34	0	9	9	0	0	83	17	12
2017	Data sciences	76	14	5	5	0	0	0	90	5	21
2017	Policy	59	25	10	3	3	0	0	84	6	63
2017	Project management	60	27	3	7	3	0	0	87	10	30
2017	None of the above	58	26	9	3	3	0	1	85	6	138

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	28	11	6	6	0	0	78	11	18
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	27
2017	Security	61	23	6	2	6	1	0	86	8	145
2017	Science and technology	56	33	8	0	3	0	0	89	3	73
2017	Administration and operations	64	20	8	3	3	2	0	85	7	62
2017	Human resources	68	21	6	3	0	1	1	91	3	73
2017	Financial management	75	16	4	4	0	0	0	92	4	48
2017	Information management	72	12	4	8	4	0	0	84	12	25
2017	Information technology	56	25	11	4	2	2	0	83	6	347
2017	Evaluation	57	26	0	9	9	0	0	83	17	12
2017	Data sciences	67	14	10	10	0	0	0	81	10	21
2017	Policy	65	22	6	2	4	0	0	88	6	64
2017	Project management	67	20	3	7	3	0	0	87	10	30
2017	None of the above	59	24	9	3	2	1	1	85	5	138

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	39	17	0	0	0	83	0	18
2017	Communications or public affairs	67	25	4	0	0	4	96	0	27
2017	Security	40	28	15	9	3	5	72	13	146
2017	Science and technology	29	43	20	6	0	3	74	6	73
2017	Administration and operations	45	29	15	8	3	0	74	12	62
2017	Human resources	42	44	7	4	0	3	89	4	73
2017	Financial management	44	43	8	2	2	0	87	4	48
2017	Information management	44	52	4	0	0	0	96	0	25
2017	Information technology	25	48	17	6	3	2	74	9	346
2017	Evaluation	66	17	17	0	0	0	83	0	12
2017	Data sciences	38	48	5	5	0	5	90	5	21
2017	Policy	46	42	9	3	0	0	88	3	64
2017	Project management	27	40	20	10	0	3	69	10	30
2017	None of the above	37	35	15	6	1	5	76	8	138

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	39	11	22	11	0	56	33	18
2017	Communications or public affairs	44	44	4	4	0	4	92	4	27
2017	Security	27	47	12	8	5	1	75	13	145
2017	Science and technology	25	39	25	7	4	0	63	11	73
2017	Administration and operations	35	39	10	8	8	0	74	16	62
2017	Human resources	26	54	8	10	1	1	81	11	73
2017	Financial management	41	42	11	2	4	0	83	6	47
2017	Information management	44	28	12	8	8	0	72	16	25
2017	Information technology	28	43	15	7	6	1	71	13	347
2017	Evaluation	43	34	9	6	9	0	77	15	12
2017	Data sciences	33	38	5	19	5	0	71	24	21
2017	Policy	35	40	14	5	4	2	76	9	64
2017	Project management	20	40	23	17	0	0	60	17	30
2017	None of the above	25	38	16	12	4	4	66	17	138

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	33	6	11	6	0	6	76	18	18
2017	Communications or public affairs	66	23	11	0	0	0	0	89	0	27
2017	Security	50	28	12	4	4	0	2	80	8	145
2017	Science and technology	42	28	19	3	7	0	1	71	10	73
2017	Administration and operations	58	26	7	7	3	0	0	84	10	62
2017	Human resources	60	21	13	1	4	0	1	82	5	72
2017	Financial management	47	21	11	13	8	0	0	68	21	48
2017	Information management	60	12	16	4	4	0	4	75	8	25
2017	Information technology	45	29	13	6	6	0	1	75	12	347
2017	Evaluation	57	26	17	0	0	0	0	83	0	12
2017	Data sciences	29	52	19	0	0	0	0	81	0	21
2017	Policy	37	34	14	3	10	0	2	73	13	64
2017	Project management	30	37	17	7	7	0	3	69	14	30
2017	None of the above	44	31	14	3	5	1	1	77	9	138

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	11	44	17	11	0	28	28	18
2017	Communications or public affairs	19	34	28	11	8	0	53	19	27
2017	Security	28	35	20	10	6	1	64	16	146
2017	Science and technology	17	41	29	13	0	0	58	13	73
2017	Administration and operations	30	47	18	3	1	0	77	5	62
2017	Human resources	17	33	30	12	8	0	49	20	73
2017	Financial management	15	36	23	18	8	0	51	26	48
2017	Information management	32	40	16	8	4	0	72	12	25
2017	Information technology	20	39	26	11	3	1	60	14	347
2017	Evaluation	17	49	26	9	0	0	66	9	12
2017	Data sciences	30	40	20	0	5	5	74	5	20
2017	Policy	19	32	26	15	8	0	51	23	64
2017	Project management	13	37	23	10	10	7	54	21	30
2017	None of the above	28	29	19	11	10	3	59	22	138

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	33	6	17	11	6	65	29	18
2017	Communications or public affairs	36	34	30	0	0	0	70	0	27
2017	Security	41	36	14	5	2	2	79	7	146
2017	Science and technology	34	42	14	8	0	1	78	8	73
2017	Administration and operations	47	37	10	5	2	0	84	6	62
2017	Human resources	25	30	24	16	4	1	56	20	73
2017	Financial management	19	35	19	16	8	2	55	25	48
2017	Information management	48	32	16	0	4	0	80	4	25
2017	Information technology	36	38	17	7	1	1	74	9	347
2017	Evaluation	34	26	32	0	0	9	65	0	12
2017	Data sciences	81	14	0	0	0	5	100	0	21
2017	Policy	27	31	29	8	4	0	59	12	63
2017	Project management	27	37	20	3	7	7	68	11	30
2017	None of the above	39	34	9	11	3	4	76	14	138

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	6	39	22	11	0	6	24	35	18
2017	Communications or public affairs	23	36	11	19	8	4	0	61	27	27
2017	Security	19	38	20	13	9	0	1	57	22	146
2017	Science and technology	14	28	30	20	7	0	1	42	28	73
2017	Administration and operations	40	25	21	10	3	2	0	66	13	62
2017	Human resources	19	25	28	21	8	0	0	44	28	73
2017	Financial management	23	40	24	4	6	0	2	65	11	48
2017	Information management	24	28	32	12	4	0	0	52	16	25
2017	Information technology	17	31	27	17	8	0	0	49	25	347
2017	Evaluation	26	51	15	0	9	0	0	77	9	12
2017	Data sciences	33	38	19	0	5	0	5	75	5	21
2017	Policy	16	40	19	14	10	0	0	57	25	63
2017	Project management	7	10	43	17	17	3	3	18	36	30
2017	None of the above	17	32	22	15	10	0	4	51	26	137

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	28	6	6	6	0	11	81	13	18
2017	Communications or public affairs	82	8	10	0	0	0	0	90	0	27
2017	Security	53	31	6	3	0	0	8	91	3	146
2017	Science and technology	52	37	7	1	0	0	2	92	1	73
2017	Administration and operations	63	23	9	0	2	0	3	89	2	62
2017	Human resources	49	28	11	2	0	0	10	85	3	72
2017	Financial management	38	36	16	2	4	0	4	77	6	48
2017	Information management	84	12	0	0	0	0	4	100	0	25
2017	Information technology	58	26	10	2	1	0	3	87	3	347
2017	Evaluation	77	15	0	9	0	0	0	91	9	12
2017	Data sciences	71	10	10	0	0	0	10	89	0	21
2017	Policy	54	24	13	2	3	0	5	82	5	64
2017	Project management	40	27	17	3	3	0	10	74	7	30
2017	None of the above	51	23	10	3	3	1	9	82	8	138

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	39	28	6	0	0	0	67	6	18
2017	Communications or public affairs	37	22	34	4	0	4	0	61	4	27
2017	Security	42	31	18	5	3	0	1	73	8	145
2017	Science and technology	33	36	24	4	3	0	0	69	7	73
2017	Administration and operations	40	39	13	7	2	0	0	79	8	61
2017	Human resources	29	47	18	4	2	0	0	76	7	73
2017	Financial management	36	32	19	8	4	0	0	69	12	47
2017	Information management	48	36	12	4	0	0	0	84	4	25
2017	Information technology	36	37	14	9	3	0	0	73	13	347
2017	Evaluation	51	32	9	9	0	0	0	83	9	12
2017	Data sciences	43	33	10	5	10	0	0	76	14	21
2017	Policy	30	37	18	6	9	0	0	67	15	64
2017	Project management	23	47	17	3	10	0	0	70	13	30
2017	None of the above	38	30	12	13	6	0	1	69	19	138

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	17	0	0	0	0	83	0	18
2017	Communications or public affairs	44	44	8	0	0	4	0	92	0	27
2017	Security	34	36	15	6	7	0	2	72	13	144
2017	Science and technology	26	36	16	18	4	0	0	62	22	73
2017	Administration and operations	49	31	13	5	2	0	0	81	7	62
2017	Human resources	23	36	29	8	1	1	1	60	10	73
2017	Financial management	33	40	13	11	2	2	0	74	13	48
2017	Information management	40	32	20	8	0	0	0	72	8	25
2017	Information technology	35	34	17	9	4	0	0	70	14	347
2017	Evaluation	26	40	17	9	9	0	0	66	17	12
2017	Data sciences	29	48	24	0	0	0	0	76	0	21
2017	Policy	14	45	26	13	2	0	0	60	14	64
2017	Project management	17	47	20	10	7	0	0	63	17	30
2017	None of the above	30	36	16	11	4	0	3	68	16	138

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	33	28	11	6	0	0	56	17	18
2017	Communications or public affairs	30	36	15	15	0	4	0	69	16	27
2017	Security	31	29	26	7	6	0	1	60	14	145
2017	Science and technology	26	29	29	11	6	0	0	55	17	73
2017	Administration and operations	31	45	14	8	2	0	0	76	9	62
2017	Human resources	19	31	26	15	7	1	0	52	22	73
2017	Financial management	28	36	23	8	4	0	0	64	13	48
2017	Information management	32	28	28	8	4	0	0	60	12	25
2017	Information technology	21	41	23	11	5	0	0	61	16	346
2017	Evaluation	17	43	32	9	0	0	0	60	9	12
2017	Data sciences	14	52	24	5	0	0	5	70	5	21
2017	Policy	11	46	25	14	3	0	0	58	17	64
2017	Project management	7	33	33	20	7	0	0	40	27	30
2017	None of the above	20	34	26	10	7	0	3	55	17	138

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	33	11	11	6	0	0	72	17	18
2017	Communications or public affairs	43	42	11	0	0	4	0	88	0	27
2017	Security	28	33	20	10	7	0	1	62	17	145
2017	Science and technology	23	28	27	18	4	0	0	51	22	73
2017	Administration and operations	35	36	12	15	3	0	0	71	18	62
2017	Human resources	25	37	29	7	1	1	0	62	8	73
2017	Financial management	34	35	19	8	4	0	0	69	13	48
2017	Information management	40	20	16	20	4	0	0	60	24	25
2017	Information technology	25	35	22	13	5	0	0	60	18	347
2017	Evaluation	15	34	43	0	9	0	0	49	9	12
2017	Data sciences	24	52	14	10	0	0	0	76	10	21
2017	Policy	22	37	20	16	5	0	0	59	21	64
2017	Project management	13	43	13	20	10	0	0	57	30	30
2017	None of the above	24	33	16	16	9	0	2	58	26	138

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	33	17	17	11	0	0	56	28	18
2017	Communications or public affairs	40	45	8	4	0	4	0	88	4	27
2017	Security	29	32	18	15	4	0	2	62	19	143
2017	Science and technology	35	30	22	8	3	1	0	66	11	72
2017	Administration and operations	26	48	14	8	3	0	0	74	12	62
2017	Human resources	16	51	19	10	3	1	0	68	13	73
2017	Financial management	36	32	22	8	2	0	0	68	11	48
2017	Information management	48	32	20	0	0	0	0	80	0	25
2017	Information technology	29	41	19	8	3	0	1	70	11	346
2017	Evaluation	34	17	40	9	0	0	0	51	9	12
2017	Data sciences	48	38	5	10	0	0	0	86	10	21
2017	Policy	28	36	22	11	3	0	0	64	14	64
2017	Project management	17	60	17	3	3	0	0	77	7	30
2017	None of the above	27	34	23	6	7	1	3	63	13	138

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	22	11	17	6	0	0	67	22	18
2017	Communications or public affairs	66	19	8	8	0	0	0	85	8	27
2017	Security	54	20	12	5	7	1	1	75	12	146
2017	Science and technology	38	27	12	11	11	0	0	66	22	73
2017	Administration and operations	60	21	12	3	5	0	0	80	8	62
2017	Human resources	37	23	26	7	5	0	1	61	12	73
2017	Financial management	65	14	11	4	4	2	0	81	8	48
2017	Information management	64	28	8	0	0	0	0	92	0	25
2017	Information technology	45	21	18	10	6	0	0	66	16	347
2017	Evaluation	51	17	6	17	9	0	0	68	26	12
2017	Data sciences	38	29	5	14	14	0	0	67	29	21
2017	Policy	51	19	19	10	2	0	0	70	11	64
2017	Project management	40	20	17	13	10	0	0	60	23	30
2017	None of the above	48	30	9	6	5	0	2	79	12	138

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	83	0	17	0	0	0	0	83	0	18
2017	Communications or public affairs	96	0	4	0	0	0	0	96	0	27
2017	Security	75	11	3	2	3	1	4	91	6	146
2017	Science and technology	82	11	1	3	1	0	1	94	4	73
2017	Administration and operations	78	13	2	2	3	2	0	93	5	61
2017	Human resources	81	14	0	1	1	1	1	98	2	73
2017	Financial management	87	6	2	2	2	0	0	94	4	48
2017	Information management	80	20	0	0	0	0	0	100	0	25
2017	Information technology	80	9	4	2	2	0	2	91	4	345
2017	Evaluation	74	17	0	0	9	0	0	91	9	12
2017	Data sciences	81	5	10	0	0	0	5	90	0	21
2017	Policy	67	15	6	8	3	0	0	83	11	64
2017	Project management	70	10	10	3	7	0	0	80	10	30
2017	None of the above	76	11	2	3	3	0	4	91	7	138

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	39	0	0	0	0	0	100	0	18
2017	Communications or public affairs	58	34	4	0	4	0	0	92	4	27
2017	Security	57	28	10	1	2	1	1	87	3	146
2017	Science and technology	65	23	7	3	3	0	0	88	6	73
2017	Administration and operations	68	25	3	2	2	0	0	93	3	61
2017	Human resources	54	27	18	0	0	0	1	82	0	73
2017	Financial management	65	25	6	0	4	0	0	89	4	48
2017	Information management	75	25	0	0	0	0	0	100	0	24
2017	Information technology	59	27	7	3	2	0	1	87	6	346
2017	Evaluation	77	9	15	0	0	0	0	85	0	12
2017	Data sciences	70	25	5	0	0	0	0	95	0	20
2017	Policy	48	34	16	2	0	0	0	83	2	64
2017	Project management	47	40	0	7	3	0	3	90	10	30
2017	None of the above	57	27	9	4	1	0	1	85	6	138

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	39	6	6	0	0	89	6	18
2017	Communications or public affairs	89	8	0	0	4	0	96	4	27
2017	Security	64	17	7	5	5	2	83	10	146
2017	Science and technology	59	27	6	6	3	0	86	8	73
2017	Administration and operations	70	21	2	3	3	0	92	7	62
2017	Human resources	62	21	10	3	1	3	86	4	71
2017	Financial management	60	28	6	4	2	0	87	6	48
2017	Information management	64	16	16	0	4	0	80	4	25
2017	Information technology	66	19	7	4	3	1	86	7	344
2017	Evaluation	66	17	0	9	9	0	83	17	12
2017	Data sciences	86	5	10	0	0	0	90	0	21
2017	Policy	50	30	12	6	2	0	80	8	64
2017	Project management	43	27	10	7	13	0	70	20	30
2017	None of the above	57	27	9	4	1	2	86	5	137

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	6	0	6	0	28	92	8	18
2017	Communications or public affairs	66	11	4	0	0	19	95	0	27
2017	Security	62	9	2	0	1	26	96	1	146
2017	Science and technology	66	15	1	0	0	18	98	0	73
2017	Administration and operations	66	13	2	0	0	20	98	0	62
2017	Human resources	53	19	1	2	0	25	95	3	73
2017	Financial management	50	16	6	0	2	25	89	3	48
2017	Information management	64	8	0	0	0	28	100	0	25
2017	Information technology	61	13	4	1	1	21	93	2	345
2017	Evaluation	51	9	6	0	0	34	91	0	12
2017	Data sciences	90	0	0	0	0	10	100	0	21
2017	Policy	42	16	8	2	1	31	84	4	63
2017	Project management	43	20	0	3	3	30	90	10	30
2017	None of the above	50	14	3	2	0	31	92	3	138

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	28	6	0	0	0	6	94	0	18
2017	Communications or public affairs	90	7	0	0	0	0	4	100	0	27
2017	Security	74	15	4	2	0	1	4	94	2	144
2017	Science and technology	72	11	8	1	0	0	7	89	2	72
2017	Administration and operations	78	11	0	2	0	0	9	98	2	62
2017	Human resources	75	14	3	0	0	0	8	97	0	72
2017	Financial management	79	14	2	0	0	0	4	98	0	48
2017	Information management	88	8	0	0	0	0	4	100	0	24
2017	Information technology	75	13	3	1	0	0	8	95	2	347
2017	Evaluation	74	0	9	0	0	0	17	90	0	12
2017	Data sciences	90	5	0	0	0	0	5	100	0	21
2017	Policy	79	2	9	2	2	0	7	86	4	62
2017	Project management	67	17	3	0	0	0	13	96	0	30
2017	None of the above	75	13	2	1	1	0	9	96	2	135

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	89	6	0	6	0	0	0	94	6	18
2017	Communications or public affairs	81	11	4	0	0	0	4	96	0	27
2017	Security	83	8	1	2	2	0	3	94	4	146
2017	Science and technology	85	10	4	0	0	0	1	96	0	73
2017	Administration and operations	90	7	2	0	0	2	0	98	0	61
2017	Human resources	88	10	1	0	1	0	0	98	1	72
2017	Financial management	70	19	8	0	0	0	2	91	0	48
2017	Information management	88	8	4	0	0	0	0	96	0	25
2017	Information technology	83	11	2	1	1	0	2	96	1	347
2017	Evaluation	91	9	0	0	0	0	0	100	0	12
2017	Data sciences	86	10	0	0	0	0	5	100	0	21
2017	Policy	83	10	3	3	0	0	2	94	3	64
2017	Project management	70	17	3	0	7	0	3	90	7	30
2017	None of the above	82	11	0	1	1	1	4	98	2	138

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	44	17	0	0	0	83	0	18
2017	Communications or public affairs	55	26	19	0	0	0	81	0	27
2017	Security	59	30	6	1	2	2	91	4	146
2017	Science and technology	63	25	6	6	0	1	89	6	72
2017	Administration and operations	52	29	13	5	2	0	81	6	62
2017	Human resources	54	29	13	3	0	1	84	3	72
2017	Financial management	58	25	14	0	2	0	84	2	48
2017	Information management	68	24	8	0	0	0	92	0	25
2017	Information technology	56	28	11	2	1	1	86	3	347
2017	Evaluation	85	15	0	0	0	0	100	0	12
2017	Data sciences	71	24	5	0	0	0	95	0	21
2017	Policy	60	27	11	2	0	2	88	2	64
2017	Project management	37	40	20	3	0	0	77	3	30
2017	None of the above	65	21	8	1	1	4	90	2	138

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	11	44	33	0	0	0	22	33	18
2017	Communications or public affairs	11	43	42	4	0	0	0	55	4	27
2017	Security	18	35	33	8	5	1	0	54	13	146
2017	Science and technology	12	40	42	6	0	0	0	52	6	73
2017	Administration and operations	27	31	33	6	3	0	0	58	9	62
2017	Human resources	8	33	49	8	1	0	0	41	10	73
2017	Financial management	19	38	35	4	4	0	0	57	8	48
2017	Information management	24	44	32	0	0	0	0	68	0	25
2017	Information technology	14	42	33	8	3	0	0	56	12	347
2017	Evaluation	9	68	15	9	0	0	0	77	9	12
2017	Data sciences	19	52	29	0	0	0	0	71	0	21
2017	Policy	10	44	32	10	4	0	0	54	14	64
2017	Project management	7	37	50	3	3	0	0	43	7	30
2017	None of the above	17	37	32	9	4	0	1	55	13	138

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	28	33	28	6	0	0	33	33	18
2017	Communications or public affairs	0	11	36	34	15	4	0	51	12	27
2017	Security	10	13	36	25	16	0	0	41	23	146
2017	Science and technology	3	6	49	33	10	0	0	42	8	73
2017	Administration and operations	5	9	48	21	16	0	0	37	14	62
2017	Human resources	0	30	44	18	8	0	0	26	30	73
2017	Financial management	4	19	29	33	15	0	0	48	23	48
2017	Information management	0	16	32	28	24	0	0	52	16	25
2017	Information technology	4	13	38	28	16	0	0	44	18	347
2017	Evaluation	0	9	32	51	9	0	0	60	9	12
2017	Data sciences	0	19	24	24	33	0	0	57	19	21
2017	Policy	11	10	42	31	6	0	0	38	20	64
2017	Project management	3	10	47	30	10	0	0	40	13	30
2017	None of the above	2	18	34	31	15	0	1	46	20	138

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	11	11	11	6	6	0	59	41	18
2017	Communications or public affairs	51	23	8	8	0	8	4	57	43	27
2017	Security	46	31	12	3	4	3	0	48	52	146
2017	Science and technology	42	32	14	1	4	7	0	45	55	73
2017	Administration and operations	53	19	10	6	8	0	3	55	45	62
2017	Human resources	60	22	10	4	1	0	3	62	38	73
2017	Financial management	37	33	13	4	6	2	4	40	60	48
2017	Information management	60	28	8	0	4	0	0	60	40	25
2017	Information technology	40	34	14	5	3	5	1	42	58	347
2017	Evaluation	74	17	0	9	0	0	0	74	26	12
2017	Data sciences	48	24	14	5	0	10	0	53	47	21
2017	Policy	33	29	19	8	6	3	2	34	66	64
2017	Project management	40	40	3	10	0	7	0	43	57	30
2017	None of the above	40	28	19	7	1	4	1	42	58	138

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	10
2017	Security	8	73
2017	Science and technology	3	37
2017	Administration and operations	4	27
2017	Human resources	4	26
2017	Financial management	8	26
2017	Information technology	8	188
2017	Policy	13	40
2017	Project management	7	15
2017	None of the above	1	75

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	10	10
2017	Security	8	73
2017	Science and technology	16	37
2017	Administration and operations	23	27
2017	Human resources	12	26
2017	Financial management	19	26
2017	Information technology	16	188
2017	Policy	10	40
2017	Project management	7	15
2017	None of the above	11	75

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	10
2017	Security	8	73
2017	Science and technology	8	37
2017	Administration and operations	8	27
2017	Human resources	0	26
2017	Financial management	4	26
2017	Information technology	5	188
2017	Policy	15	40
2017	Project management	7	15
2017	None of the above	3	75

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	70	10
2017	Security	70	73
2017	Science and technology	78	37
2017	Administration and operations	79	27
2017	Human resources	43	26
2017	Financial management	82	26
2017	Information technology	72	188
2017	Policy	68	40
2017	Project management	93	15
2017	None of the above	72	75

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	10
2017	Security	0	73
2017	Science and technology	3	37
2017	Administration and operations	4	27
2017	Human resources	0	26
2017	Financial management	8	26
2017	Information technology	4	188
2017	Policy	8	40
2017	Project management	7	15
2017	None of the above	1	75

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	40	10
2017	Security	25	73
2017	Science and technology	22	37
2017	Administration and operations	17	27
2017	Human resources	49	26
2017	Financial management	22	26
2017	Information technology	23	188
2017	Policy	22	40
2017	Project management	13	15
2017	None of the above	25	75

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	40	60	0	0	0	0	10
2017	Security	45	42	7	3	1	1	71
2017	Science and technology	38	54	0	3	3	3	37
2017	Administration and operations	38	41	7	4	4	8	27
2017	Human resources	37	55	0	4	0	4	24
2017	Financial management	43	34	12	8	0	4	26
2017	Information technology	35	50	9	2	2	2	187
2017	Policy	26	51	12	8	0	3	39
2017	Project management	44	38	0	6	0	13	16
2017	None of the above	37	52	6	4	0	1	74

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	20	10	10	10	10	10	63	25	10
2017	Security	28	26	15	6	12	1	11	62	21	74
2017	Science and technology	11	43	14	11	5	5	11	65	19	37
2017	Administration and operations	30	11	22	15	11	0	10	46	29	27
2017	Human resources	48	22	15	4	0	4	7	79	4	27
2017	Financial management	37	6	4	15	11	4	22	59	35	27
2017	Information management	50	30	20	0	0	0	0	80	0	10
2017	Information technology	27	26	17	9	7	4	10	61	19	189
2017	Policy	22	18	12	20	13	5	10	47	39	40
2017	Project management	25	13	19	0	13	0	31	55	18	16
2017	None of the above	22	20	20	15	5	1	17	51	25	76

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	0	0	0	30	10	40	40	60	10
2017	Security	12	15	11	11	15	5	31	43	40	74
2017	Science and technology	5	16	16	0	8	8	46	47	18	37
2017	Administration and operations	11	8	4	15	11	0	51	38	54	27
2017	Human resources	4	0	4	11	7	0	74	14	71	27
2017	Financial management	11	7	6	4	15	4	52	43	43	27
2017	Information management	20	0	20	0	10	0	50	40	20	10
2017	Information technology	8	10	13	6	12	6	44	37	36	189
2017	Policy	5	8	5	8	30	5	39	23	68	40
2017	Project management	13	6	6	6	6	19	44	50	33	16
2017	None of the above	7	12	12	7	8	1	54	42	32	76

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.