2017 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 40 47 5 9 0 0 0 86 9 43
2014 CS-03 38 38 15 8 0 0 0 77 8 13
2011 CS 49 35 5 8 3 0 0 84 11 131
2011 CS-03 35 43 0 13 9 0 0 78 22 23
2011 CS-04 27 55 9 0 9 0 0 82 9 11

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 70 26 5 0 0 0 0 95 0 43
2014 CS-03 46 46 8 0 0 0 0 92 0 13
2011 CS 65 25 8 1 2 0 0 90 2 131
2011 CS-03 52 30 13 0 4 0 0 83 4 23
2011 CS-04 64 27 9 0 0 0 0 91 0 11

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 40 47 12 2 0 0 0 86 2 43
2014 CS-03 23 54 23 0 0 0 0 77 0 13
2011 CS 56 34 5 3 3 0 0 89 6 131
2011 CS-03 35 43 9 4 9 0 0 78 13 23
2011 CS-04 45 45 0 0 9 0 0 91 9 11

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 51 26 19 2 2 0 0 77 5 43
2014 CS-03 31 31 38 0 0 0 0 62 0 13
2011 CS 47 35 11 5 2 0 0 82 8 131
2011 CS-03 35 39 17 4 4 0 0 74 9 23
2011 CS-04 55 27 9 9 0 0 0 82 9 11

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 44 30 16 7 0 2 0 76 7 43
2014 CS-03 23 31 38 0 0 8 0 58 0 13
2011 CS 44 35 10 8 3 0 0 79 11 130
2011 CS-03 26 43 13 13 4 0 0 70 17 23
2011 CS-04 36 45 0 18 0 0 0 82 18 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 47 23 12 12 5 2 0 71 17 43
2014 CS-03 38 8 15 23 8 8 0 50 33 13
2011 CS 52 22 15 7 4 0 0 74 11 130
2011 CS-03 35 22 22 13 9 0 0 57 22 23
2011 CS-04 60 30 10 0 0 0 0 90 0 10
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 44 37 9 9 0 0 0 81 9 43
2014 CS-03 23 54 8 15 0 0 0 77 15 13
2011 CS 40 37 13 4 3 2 1 80 7 131
2011 CS-03 22 61 13 0 0 4 0 86 0 23
2011 CS-04 45 27 9 0 18 0 0 73 18 11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 49 33 14 5 0 0 0 81 5 43
2014 CS-03 23 62 15 0 0 0 0 85 0 13
2011 CS 36 42 15 5 2 0 0 78 8 131
2011 CS-03 26 39 26 9 0 0 0 65 9 23
2011 CS-04 27 36 27 0 9 0 0 64 9 11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 49 37 9 5 0 0 0 86 5 43
2014 CS-03 38 54 0 8 0 0 0 92 8 13

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 23 42 12 12 7 5 0 68 20 43
2014 CS-03 15 31 15 15 15 8 0 50 33 13
2011 CS 19 34 19 13 5 11 0 59 20 131
2011 CS-03 17 26 26 22 4 4 0 45 27 23
2011 CS-04 18 36 0 18 18 9 0 60 40 11

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 28 28 23 5 16 0 0 56 21 43
2014 CS-03 23 15 31 0 31 0 0 38 31 13
2011 CS 19 34 18 18 8 4 0 55 27 131
2011 CS-03 22 26 22 26 4 0 0 48 30 23
2011 CS-04 18 36 9 9 18 9 0 60 30 11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 16 19 23 23 16 2 0 36 40 43
2014 CS-03 8 15 23 15 31 8 0 25 50 13
2011 CS 9 31 21 21 9 8 0 44 33 131
2011 CS-03 4 35 22 30 4 4 0 41 36 23
2011 CS-04 18 0 27 27 18 9 0 20 50 11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 28 21 19 19 14 0 0 49 33 43
2014 CS-03 23 0 31 31 15 0 0 23 46 13
2011 CS 11 29 26 12 12 9 0 45 27 131
2011 CS-03 9 30 39 13 9 0 0 39 22 23
2011 CS-04 18 9 36 9 18 9 0 30 30 11

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 19 26 19 28 9 0 0 44 37 43
2014 CS-03 8 38 31 8 15 0 0 46 23 13
2011 CS 11 34 17 24 11 3 0 46 36 131
2011 CS-03 13 43 9 26 9 0 0 57 35 23
2011 CS-04 18 27 27 9 18 0 0 45 27 11
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 26 49 12 5 9 0 0 74 14 43
2014 CS-03 23 31 23 8 15 0 0 54 23 13
2011 CS 27 42 11 11 6 1 2 71 17 131
2011 CS-03 13 48 17 13 4 0 4 64 18 23
2011 CS-04 27 45 9 9 9 0 0 73 18 11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 9 33 12 21 14 9 2 47 39 43
2014 CS-03 8 15 23 31 8 8 8 27 45 13

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 40 16 7 0 0 0 77 7 43
2014 CS-03 38 38 15 8 0 0 0 77 8 13
2011 CS 31 47 12 5 5 0 2 79 9 130
2011 CS-03 22 57 22 0 0 0 0 78 0 23
2011 CS-04 36 36 18 0 9 0 0 73 9 11

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 25 25 25 8 17 0 0 50 25 12

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 30 12 12 9 0 0 67 21 43
2014 CS-03 31 31 8 31 0 0 0 62 31 13
2011 CS 34 38 9 14 3 2 0 73 17 131
2011 CS-03 22 48 13 13 0 4 0 73 14 23
2011 CS-04 9 55 0 27 9 0 0 64 36 11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 26 21 19 14 14 7 0 50 30 43
2014 CS-03 15 8 8 38 23 8 0 25 67 13
2011 CS 34 30 13 11 7 5 0 67 19 131
2011 CS-03 13 30 26 17 4 9 0 48 24 23
2011 CS-04 18 55 9 0 18 0 0 73 18 11

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 30 40 12 12 7 0 0 70 19 43
2014 CS-03 23 46 0 15 15 0 0 69 31 13
2011 CS 34 44 9 8 4 1 2 79 12 131
2011 CS-03 26 52 9 9 4 0 0 78 13 23
2011 CS-04 36 27 18 9 9 0 0 64 18 11

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 42 44 5 7 2 0 0 86 9 43
2014 CS-03 31 46 0 15 8 0 0 77 23 13
2011 CS 56 29 5 5 4 0 0 85 9 131
2011 CS-03 39 35 9 9 9 0 0 74 17 23
2011 CS-04 64 27 0 0 9 0 0 91 9 11

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 49 37 9 5 0 0 0 86 5 43
2014 CS-03 31 46 8 15 0 0 0 77 15 13
2011 CS 52 40 2 4 2 0 0 92 5 131
2011 CS-03 39 43 4 9 4 0 0 83 13 23
2011 CS-04 64 36 0 0 0 0 0 100 0 11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 23 33 19 16 9 0 0 56 26 43
2014 CS-03 8 23 23 31 15 0 0 31 46 13
2011 CS 27 40 18 7 8 1 0 68 15 131
2011 CS-03 17 35 35 4 9 0 0 52 13 23
2011 CS-04 27 45 9 0 18 0 0 73 18 11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 19 21 16 23 21 0 0 40 44 43
2014 CS-03 0 23 15 23 38 0 0 23 62 13
2011 CS 26 32 12 15 12 2 0 60 28 130
2011 CS-03 17 17 26 22 13 4 0 36 36 23
2011 CS-04 27 45 0 27 0 0 0 73 27 11

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 16 67 2 12 2 0 0 84 14 43
2014 CS-03 15 62 0 15 8 0 0 77 23 13
2011 CS 47 34 6 10 2 0 0 82 12 131
2011 CS-03 22 48 13 13 4 0 0 70 17 23
2011 CS-04 64 27 0 0 9 0 0 91 9 11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 42 9 9 2 0 0 79 12 43
2014 CS-03 23 54 8 15 0 0 0 77 15 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 33 12 14 5 0 0 70 19 43
2014 CS-03 31 38 15 8 8 0 0 69 15 13
2011 CS 36 40 12 6 4 0 2 78 10 131
2011 CS-03 26 48 13 9 4 0 0 74 13 23
2011 CS-04 27 45 18 0 9 0 0 73 9 11

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 51 40 5 0 2 2 0 93 2 43
2014 CS-03 38 46 8 0 8 0 0 85 8 13
2011 CS 55 34 6 2 2 2 0 90 4 131
2011 CS-03 52 35 9 4 0 0 0 87 4 23
2011 CS-04 45 27 18 0 9 0 0 73 9 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 40 33 9 9 0 0 9 79 10 43
2014 CS-03 31 54 8 8 0 0 0 85 8 13
2011 CS 37 27 10 8 7 1 10 73 16 131
2011 CS-03 35 26 9 4 13 0 13 70 20 23
2011 CS-04 18 36 9 18 9 0 9 60 30 11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 33 44 19 0 5 0 0 77 5 43
2014 CS-03 23 54 15 0 8 0 0 77 8 13
2011 CS 37 39 13 7 4 0 0 76 11 131
2011 CS-03 26 43 4 22 4 0 0 70 26 23
2011 CS-04 27 45 18 9 0 0 0 73 9 11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 80 16 2 0 0 2 0 98 0 44
2014 CS-03 85 15 0 0 0 0 0 100 0 13
2011 CS 68 24 2 3 2 0 1 93 5 131
2011 CS-03 43 48 4 0 4 0 0 91 4 23
2011 CS-04 82 0 0 9 9 0 0 82 18 11

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 CS 28 37 35 43
2014 CS-03 23 31 46 13
2011 CS 18 50 31 131
2011 CS-03 22 48 30 23
2011 CS-04 36 36 27 11

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 CS 17 50 17 8 9999 8 12
2011 CS 13 54 13 8 9999 13 24
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 44 37 14 2 2 0 0 81 5 43
2014 CS-03 23 38 23 8 8 0 0 62 15 13
2011 CS 50 33 7 7 2 2 0 84 9 131
2011 CS-03 35 43 4 13 4 0 0 78 17 23
2011 CS-04 45 27 9 18 0 0 0 73 18 11

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 28 49 14 2 7 0 0 77 9 43
2014 CS-03 23 46 15 8 8 0 0 69 15 13
2011 CS 30 44 10 8 5 3 0 76 13 130
2011 CS-03 32 23 18 18 5 5 0 57 24 22
2011 CS-04 18 55 0 0 18 9 0 80 20 11

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 15 29 39 7 10 0 0 17 44 41
2014 CS-03 23 23 46 0 8 0 0 8 46 13
2011 CS 8 21 47 16 7 0 1 23 29 131
2011 CS-03 0 22 48 26 4 0 0 30 22 23
2011 CS-04 18 27 27 27 0 0 0 27 45 11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 9 14 44 21 12 0 0 33 23 43
2014 CS-03 0 23 54 23 0 0 0 23 23 13
2011 CS 5 17 32 30 11 2 3 43 23 131
2011 CS-03 0 26 39 22 4 9 0 29 29 23
2011 CS-04 27 0 18 36 18 0 0 55 27 11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 16 26 40 9 9 0 0 19 42 43
2014 CS-03 23 23 46 8 0 0 0 8 46 13
2011 CS 15 29 33 11 7 1 4 19 46 131
2011 CS-03 13 35 43 4 4 0 0 9 48 23
2011 CS-04 27 27 27 18 0 0 0 18 55 11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 5 5 56 23 12 0 0 35 9 43
2014 CS-03 8 0 69 23 0 0 0 23 8 13
2011 CS 5 12 32 34 13 1 4 49 17 130
2011 CS-03 9 13 35 30 13 0 0 43 22 23
2011 CS-04 0 9 45 45 0 0 0 45 9 11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 12 19 35 30 5 0 0 35 30 43
2014 CS-03 8 15 23 54 0 0 0 54 23 13
2011 CS 15 25 25 21 11 1 2 33 41 131
2011 CS-03 22 9 35 22 9 4 0 32 32 23
2011 CS-04 27 18 27 18 9 0 0 27 45 11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 5 7 51 30 7 0 0 37 12 43
2014 CS-03 8 8 62 23 0 0 0 23 15 13
2011 CS 5 19 35 21 16 2 2 39 25 131
2011 CS-03 4 22 43 17 13 0 0 30 26 23
2011 CS-04 9 36 36 9 9 0 0 18 45 11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 9 26 47 14 5 0 0 19 35 43
2014 CS-03 8 23 54 8 8 0 0 15 31 13

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 43 32 14 7 5 0 0 75 11 44
2014 CS-03 38 23 8 15 15 0 0 62 31 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 34 52 9 2 2 0 0 86 5 44
2014 CS-03 46 38 8 8 0 0 0 85 8 13

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 55 32 11 0 0 2 0 88 0 44
2014 CS-03 38 46 15 0 0 0 0 85 0 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 45 41 11 2 0 0 0 86 2 44
2014 CS-03 31 54 15 0 0 0 0 85 0 13
2011 CS 31 47 15 4 2 3 0 80 6 131
2011 CS-03 22 43 26 9 0 0 0 65 9 23
2011 CS-04 45 18 18 9 9 0 0 64 18 11

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 43 45 2 9 0 0 0 89 9 44
2014 CS-03 23 62 0 15 0 0 0 85 15 13
2011 CS 45 36 11 6 1 1 0 82 7 131
2011 CS-03 30 43 17 9 0 0 0 74 9 23
2011 CS-04 36 36 9 9 9 0 0 73 18 11

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 28 30 21 16 2 0 2 60 19 43
2014 CS-03 15 31 23 23 0 0 8 50 25 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 44 49 0 7 0 0 0 93 7 43
2014 CS-03 23 69 0 8 0 0 0 92 8 13
2011 CS 56 28 8 2 2 3 1 88 3 131
2011 CS-03 35 35 26 0 0 4 0 73 0 23
2011 CS-04 64 27 9 0 0 0 0 91 0 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 44 5 9 2 2 0 83 12 43
2014 CS-03 23 54 15 8 0 0 0 77 8 13
2011 CS 41 35 12 2 2 5 2 82 5 131
2011 CS-03 26 52 13 4 4 0 0 78 9 23
2011 CS-04 36 55 0 0 9 0 0 91 9 11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 30 47 7 7 2 7 0 83 10 43
2014 CS-03 15 54 15 8 0 8 0 75 8 13
2011 CS 19 36 24 8 3 7 2 61 13 131
2011 CS-03 13 35 22 17 4 9 0 52 24 23
2011 CS-04 9 45 36 0 9 0 0 55 9 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 21 23 19 23 9 2 2 46 34 43
2014 CS-03 0 31 23 31 15 0 0 31 46 13
2011 CS 15 31 21 14 6 13 0 53 23 131
2011 CS-03 4 26 35 13 9 13 0 35 25 23
2011 CS-04 18 18 27 9 9 18 0 44 22 11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 35 47 7 2 9 0 0 81 12 43
2014 CS-03 15 54 8 0 23 0 0 69 23 13
2011 CS 41 47 2 4 5 0 0 89 9 131
2011 CS-03 43 48 0 0 9 0 0 91 9 23
2011 CS-04 27 55 0 9 9 0 0 82 18 11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 33 35 9 16 7 0 0 67 23 43
2014 CS-03 23 23 15 23 15 0 0 46 38 13
2011 CS 25 45 5 21 5 0 0 69 25 130
2011 CS-03 4 74 4 17 0 0 0 78 17 23
2011 CS-04 18 55 0 18 9 0 0 73 27 11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 58 21 14 5 2 0 0 79 7 43
2014 CS-03 46 23 15 8 8 0 0 69 15 13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 60 9 5 12 7 0 7 75 20 43
2014 CS-03 46 0 8 15 15 0 15 55 36 13
2011 CS 66 18 6 2 2 2 4 89 5 131
2011 CS-03 39 26 9 9 9 0 9 71 19 23
2011 CS-04 64 9 18 0 0 0 9 80 0 11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 51 21 5 12 9 0 2 74 21 43
2014 CS-03 23 23 8 23 15 0 8 50 42 13
2011 CS 63 20 5 5 5 0 3 85 9 131
2011 CS-03 39 26 9 9 13 0 4 68 23 23
2011 CS-04 45 27 0 9 0 0 18 89 11 11

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 58 7 5 16 9 0 5 68 27 43
2014 CS-03 46 8 0 31 8 0 8 58 42 13
2011 CS 48 25 9 5 6 2 5 78 12 130
2011 CS-03 30 22 17 13 13 0 4 55 27 23
2011 CS-04 36 18 18 0 9 0 18 67 11 11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 60 12 9 9 5 0 5 76 15 43
2014 CS-03 46 15 23 0 8 0 8 67 8 13
2011 CS 74 11 7 2 3 0 3 88 5 131
2011 CS-03 57 13 9 9 9 0 4 73 18 23
2011 CS-04 64 9 18 0 0 0 9 80 0 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 51 14 12 14 2 2 5 70 18 43
2014 CS-03 31 31 8 15 8 0 8 67 25 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 56 23 9 7 0 0 5 83 7 43
2014 CS-03 46 23 8 15 0 0 8 75 17 13
2011 CS 60 18 10 3 0 2 8 86 3 131
2011 CS-03 57 17 9 9 0 0 9 81 10 23
2011 CS-04 45 9 18 0 0 9 18 75 0 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CS 21 79 43

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 14 23 19 7 7 21 9 53 20 43
2014 CS-03 0 15 15 15 15 31 8 25 50 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 42 23 26 7 0 2 0 67 7 43
2014 CS-03 31 23 31 15 0 0 0 54 15 13
2011 CS 34 39 16 3 1 7 0 79 4 131
2011 CS-03 22 48 17 9 0 4 0 73 9 23
2011 CS-04 36 18 45 0 0 0 0 55 0 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CS 14 86 43

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 16 21 19 9 2 26 7 55 17 43
2014 CS-03 0 31 15 15 8 23 8 44 33 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 40 33 16 9 0 2 0 74 10 43
2014 CS-03 31 38 8 23 0 0 0 69 23 13
2011 CS 37 37 15 4 0 6 1 80 4 131
2011 CS-03 13 48 39 0 0 0 0 61 0 23
2011 CS-04 36 45 9 9 0 0 0 82 9 11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CS 23 77 43

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CS 80 20 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 35 44 12 7 0 0 2 81 7 43
2014 CS-03 38 46 8 8 0 0 0 85 8 13
2011 CS 22 64 6 5 0 0 2 88 5 131
2011 CS-03 4 70 9 17 0 0 0 74 17 23
2011 CS-04 36 55 0 9 0 0 0 91 9 11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 12 30 9 16 19 9 5 49 41 43
2014 CS-03 15 23 8 15 31 8 0 42 50 13
2011 CS 13 35 20 8 2 16 6 62 13 131
2011 CS-03 0 30 26 13 0 22 9 44 19 23
2011 CS-04 18 27 18 9 9 18 0 56 22 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 49 30 7 2 0 7 5 89 3 43
2014 CS-03 69 23 0 0 0 8 0 100 0 13
2011 CS 45 39 8 1 2 3 3 89 2 131
2011 CS-03 13 57 22 4 0 4 0 73 5 23
2011 CS-04 45 45 0 0 9 0 0 91 9 11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CS 37 35 14 5 2 5 2 78 8 43
2014 CS-03 38 38 15 0 8 0 0 77 8 13
2011 CS 32 38 12 4 2 10 3 81 6 130
2011 CS-03 17 39 22 13 0 9 0 62 14 23
2011 CS-04 18 45 9 0 18 9 0 70 20 11
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