2017 Public Service Employee Survey Results by Theme for Parks Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - EN

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 22 10 7 5 0 0 78 12 41
2017 EN-04 52 24 12 8 4 0 0 76 12 25
2014 EN 38 62 0 0 0 0 0 100 0 13
2014 EN-04 40 60 0 0 0 0 0 100 0 10
2011 EN 44 33 11 11 0 0 0 78 11 18
2011 EN-04 45 27 9 18 0 0 0 73 18 11

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 37 32 17 10 5 0 0 68 15 41
2017 EN-04 40 24 20 12 4 0 0 64 16 25

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 54 27 15 2 2 0 0 81 5 41
2017 EN-04 52 24 20 0 4 0 0 76 4 25
2014 EN 77 15 8 0 0 0 0 92 0 13
2014 EN-04 70 20 10 0 0 0 0 90 0 10
2011 EN 67 17 11 6 0 0 0 83 6 18
2011 EN-04 64 18 9 9 0 0 0 82 9 11

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 27 10 7 0 0 0 83 7 41
2017 EN-04 64 20 12 4 0 0 0 84 4 25
2014 EN 69 31 0 0 0 0 0 100 0 13
2014 EN-04 60 40 0 0 0 0 0 100 0 10
2011 EN 50 44 0 6 0 0 0 94 6 18
2011 EN-04 45 45 0 9 0 0 0 91 9 11

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 49 34 7 7 2 0 0 83 10 41
2017 EN-04 48 32 12 4 4 0 0 80 8 25
2014 EN 58 33 8 0 0 0 0 92 0 12
2011 EN 44 17 28 6 6 0 0 61 11 18
2011 EN-04 55 18 9 9 9 0 0 73 18 11

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 41 39 7 10 2 0 0 81 12 41
2017 EN-04 44 32 12 8 4 0 0 76 12 25
2014 EN 62 15 8 15 0 0 0 77 15 13
2014 EN-04 50 20 10 20 0 0 0 70 20 10
2011 EN 39 28 11 17 6 0 0 67 22 18
2011 EN-04 55 18 0 18 9 0 0 73 27 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 27 10 15 2 2 0 73 17 41
2017 EN-04 52 24 4 16 4 0 0 76 20 25
2014 EN 46 38 8 0 0 8 0 92 0 13
2014 EN-04 40 40 10 0 0 10 0 89 0 10
2011 EN 39 17 17 17 6 6 0 59 24 18
2011 EN-04 55 9 18 9 0 9 0 70 10 11
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 59 22 12 7 0 0 0 81 7 41
2017 EN-04 56 20 16 8 0 0 0 76 8 25
2014 EN 54 23 8 8 0 8 0 83 8 13
2014 EN-04 40 30 10 10 0 10 0 78 11 10
2011 EN 50 33 6 0 6 6 0 88 6 18
2011 EN-04 55 27 0 0 9 9 0 90 10 11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 37 46 10 7 0 0 0 83 7 41
2017 EN-04 40 40 12 8 0 0 0 80 8 25
2014 EN 46 46 8 0 0 0 0 92 0 13
2014 EN-04 40 50 10 0 0 0 0 90 0 10
2011 EN 44 28 17 0 6 6 0 76 6 18
2011 EN-04 36 36 9 0 9 9 0 80 10 11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 51 32 7 7 2 0 0 83 10 41
2017 EN-04 56 24 4 12 4 0 0 80 16 25
2014 EN 62 38 0 0 0 0 0 100 0 13
2014 EN-04 60 40 0 0 0 0 0 100 0 10

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 39 34 10 5 5 5 2 79 11 41
2017 EN-04 36 32 4 8 8 8 4 77 18 25
2014 EN 46 38 8 0 0 8 0 92 0 13
2014 EN-04 30 50 10 0 0 10 0 89 0 10
2011 EN 28 44 6 11 6 6 0 76 18 18
2011 EN-04 18 64 0 9 9 0 0 82 18 11

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 24 51 12 7 2 0 2 78 10 41
2017 EN-04 20 52 12 8 4 0 4 75 13 25
2014 EN 46 31 8 15 0 0 0 77 15 13
2014 EN-04 30 40 10 20 0 0 0 70 20 10
2011 EN 28 28 17 17 11 0 0 56 28 18
2011 EN-04 27 27 18 18 9 0 0 55 27 11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 41 22 12 5 2 2 59 18 41
2017 EN-04 16 40 20 8 8 4 4 61 17 25
2014 EN 23 38 8 23 0 8 0 67 25 13
2014 EN-04 20 30 10 30 0 10 0 56 33 10
2011 EN 6 56 17 6 11 6 0 65 18 18
2011 EN-04 0 55 18 9 9 9 0 60 20 11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 27 24 17 2 5 2 53 21 41
2017 EN-04 20 24 32 8 4 8 4 50 14 25
2014 EN 46 15 31 0 0 8 0 67 0 13
2014 EN-04 30 20 40 0 0 10 0 56 0 10
2011 EN 17 28 17 6 11 22 0 57 21 18
2011 EN-04 9 27 9 0 18 36 0 57 29 11

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 44 20 19 0 0 2 60 20 41
2017 EN-04 8 44 20 24 0 0 4 54 25 25
2014 EN 15 54 15 15 0 0 0 69 15 13
2014 EN-04 20 50 20 10 0 0 0 70 10 10
2011 EN 17 44 11 22 6 0 0 61 28 18
2011 EN-04 9 45 0 36 9 0 0 55 45 11
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 56 12 10 5 2 0 73 15 41
2017 EN-04 12 52 20 12 4 0 0 64 16 25
2014 EN 15 38 23 15 0 8 0 58 17 13
2014 EN-04 0 40 30 20 0 10 0 44 22 10
2011 EN 33 33 17 11 6 0 0 67 17 18
2011 EN-04 36 27 18 9 9 0 0 64 18 11

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 46 12 10 2 0 0 76 12 41
2017 EN-04 32 44 8 16 0 0 0 76 16 25

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 37 19 10 5 15 5 58 18 41
2017 EN-04 12 32 16 12 4 20 4 58 21 25
2014 EN 8 38 15 15 15 8 0 50 33 13
2014 EN-04 0 30 20 20 20 10 0 33 44 10

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 46 12 7 0 0 0 81 7 41
2017 EN-04 36 40 16 8 0 0 0 76 8 25
2014 EN 23 62 8 0 0 8 0 92 0 13
2014 EN-04 10 70 10 0 0 10 0 89 0 10
2011 EN 28 28 28 11 0 6 0 59 12 18
2011 EN-04 27 27 27 9 0 9 0 60 10 11

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 16 53 21 0 0 0 11 76 0 19
2017 EN-04 30 60 10 0 0 0 0 90 0 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 39 46 7 5 2 0 0 85 7 41
2017 EN-04 36 48 4 8 4 0 0 84 12 25
2014 EN 31 62 8 0 0 0 0 92 0 13
2014 EN-04 20 70 10 0 0 0 0 90 0 10
2011 EN 28 33 6 17 17 0 0 61 33 18
2011 EN-04 27 36 0 18 18 0 0 64 36 11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 42 37 2 2 2 15 0 91 6 41
2017 EN-04 36 36 4 4 4 16 0 86 10 25
2014 EN 46 38 8 0 8 0 0 85 8 13
2014 EN-04 40 40 10 0 10 0 0 80 10 10
2011 EN 33 44 0 6 17 0 0 78 22 18
2011 EN-04 27 55 0 0 18 0 0 82 18 11

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 20 49 17 12 0 2 0 70 12 41
2017 EN-04 16 56 20 8 0 0 0 72 8 25
2014 EN 15 46 15 23 0 0 0 62 23 13
2014 EN-04 10 40 20 30 0 0 0 50 30 10
2011 EN 28 33 11 28 0 0 0 61 28 18
2011 EN-04 18 45 18 18 0 0 0 64 18 11

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 61 32 2 5 0 0 0 93 5 41
2017 EN-04 64 36 0 0 0 0 0 100 0 25
2014 EN 69 31 0 0 0 0 0 100 0 13
2014 EN-04 60 40 0 0 0 0 0 100 0 10
2011 EN 72 22 0 6 0 0 0 94 6 18
2011 EN-04 73 18 0 9 0 0 0 91 9 11

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 59 37 2 2 0 0 0 95 2 41
2017 EN-04 56 44 0 0 0 0 0 100 0 25
2014 EN 69 31 0 0 0 0 0 100 0 13
2014 EN-04 60 40 0 0 0 0 0 100 0 10
2011 EN 67 28 6 0 0 0 0 94 0 18
2011 EN-04 73 18 9 0 0 0 0 91 0 11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 34 22 5 12 5 0 59 18 41
2017 EN-04 16 44 16 4 16 4 0 63 21 25
2014 EN 15 38 31 8 0 8 0 58 8 13
2014 EN-04 10 30 40 10 0 10 0 44 11 10
2011 EN 6 56 11 11 17 0 0 61 28 18
2011 EN-04 9 45 18 9 18 0 0 55 27 11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 34 22 15 10 7 0 50 26 41
2017 EN-04 12 40 16 8 12 12 0 59 23 25
2014 EN 15 38 15 23 8 0 0 54 31 13
2014 EN-04 10 30 20 30 10 0 0 40 40 10
2011 EN 22 17 17 33 6 0 6 41 41 18
2011 EN-04 18 18 27 18 9 0 9 40 30 11

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 42 41 5 12 0 0 0 83 12 41
2017 EN-04 52 28 4 16 0 0 0 80 16 25
2014 EN 31 62 8 0 0 0 0 92 0 13
2014 EN-04 20 70 10 0 0 0 0 90 0 10
2011 EN 56 33 0 6 6 0 0 89 11 18
2011 EN-04 55 27 0 9 9 0 0 82 18 11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 41 10 12 2 0 0 76 15 41
2017 EN-04 40 40 8 8 4 0 0 80 12 25
2014 EN 31 62 8 0 0 0 0 92 0 13
2014 EN-04 20 70 10 0 0 0 0 90 0 10

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 49 10 5 10 0 0 76 15 41
2017 EN-04 28 48 12 0 12 0 0 76 12 25
2014 EN 31 38 8 15 8 0 0 69 23 13
2014 EN-04 20 40 10 20 10 0 0 60 30 10
2011 EN 17 39 17 22 6 0 0 56 28 18
2011 EN-04 18 27 18 27 9 0 0 45 36 11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 54 17 0 0 2 0 83 0 41
2017 EN-04 32 48 16 0 0 4 0 83 0 25

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 37 22 7 5 0 0 66 12 41
2017 EN-04 28 32 36 0 4 0 0 60 4 25
2014 EN 31 46 0 15 0 0 8 83 17 13
2014 EN-04 30 50 0 20 0 0 0 80 20 10
2011 EN 33 22 17 17 11 0 0 56 28 18
2011 EN-04 18 18 18 27 18 0 0 36 45 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 32 22 15 19 12 0 0 54 32 41
2017 EN-04 28 28 12 16 16 0 0 56 32 25
2014 EN 38 15 0 31 8 8 0 58 42 13
2014 EN-04 30 20 0 30 10 10 0 56 44 10
2011 EN 28 6 17 17 28 0 6 35 47 18
2011 EN-04 18 9 9 18 36 0 9 30 60 11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 22 29 17 15 0 0 39 32 41
2017 EN-04 16 28 24 12 20 0 0 44 32 25
2014 EN 15 31 23 15 8 8 0 50 25 13
2014 EN-04 10 40 10 20 10 10 0 56 33 10
2011 EN 17 28 17 28 11 0 0 44 39 18
2011 EN-04 18 18 18 45 0 0 0 36 45 11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 54 29 5 5 2 5 0 87 8 41
2017 EN-04 56 32 0 4 4 4 0 92 8 25
2014 EN 31 46 8 0 0 15 0 91 0 13
2014 EN-04 30 60 0 0 0 10 0 100 0 10
2011 EN 56 11 11 0 11 6 6 75 13 18
2011 EN-04 55 18 0 0 18 9 0 80 20 11

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 EN 5 59 37 41
2017 EN-04 8 56 36 25
2014 EN 0 69 31 13
2014 EN-04 0 60 40 10
2011 EN 22 39 39 18
2011 EN-04 18 45 36 11
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 55 35 5 2 2 0 0 90 5 40
2017 EN-04 56 32 8 4 0 0 0 88 4 25
2014 EN 54 46 0 0 0 0 0 100 0 13
2014 EN-04 40 60 0 0 0 0 0 100 0 10
2011 EN 39 50 6 6 0 0 0 89 6 18
2011 EN-04 27 64 9 0 0 0 0 91 0 11

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 49 10 12 0 0 0 78 12 41
2017 EN-04 24 48 12 16 0 0 0 72 16 25
2014 EN 54 23 23 0 0 0 0 77 0 13
2014 EN-04 40 30 30 0 0 0 0 70 0 10
2011 EN 39 50 6 0 6 0 0 89 6 18
2011 EN-04 45 36 9 0 9 0 0 82 9 11

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 22 34 17 12 0 2 30 35 41
2017 EN-04 12 24 44 12 4 0 4 17 38 25
2014 EN 0 23 46 15 15 0 0 31 23 13
2014 EN-04 0 30 50 10 10 0 0 20 30 10
2011 EN 6 33 61 0 0 0 0 0 39 18
2011 EN-04 0 36 64 0 0 0 0 0 36 11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 7 20 27 32 12 2 0 45 28 41
2017 EN-04 4 20 40 28 8 0 0 36 24 25
2014 EN 0 38 38 8 15 0 0 23 38 13
2014 EN-04 0 50 40 0 10 0 0 10 50 10
2011 EN 22 28 11 28 11 0 0 39 50 18
2011 EN-04 9 27 18 27 18 0 0 45 36 11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 27 41 12 0 2 0 12 45 41
2017 EN-04 16 20 52 8 0 4 0 8 38 25
2014 EN 15 38 23 23 0 0 0 23 54 13
2014 EN-04 20 50 10 20 0 0 0 20 70 10
2011 EN 22 17 50 6 0 0 6 6 41 18
2011 EN-04 18 9 64 9 0 0 0 9 27 11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 15 41 29 5 0 0 34 24 41
2017 EN-04 8 12 44 28 8 0 0 36 20 25
2014 EN 23 15 46 8 8 0 0 15 38 13
2014 EN-04 30 20 40 0 10 0 0 10 50 10
2011 EN 11 22 44 22 0 0 0 22 33 18
2011 EN-04 18 9 64 9 0 0 0 9 27 11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 12 32 24 12 5 0 38 28 41
2017 EN-04 12 16 36 20 12 4 0 33 29 25
2014 EN 31 31 15 15 8 0 0 23 62 13
2014 EN-04 40 30 10 10 10 0 0 20 70 10
2011 EN 22 50 22 0 6 0 0 6 72 18
2011 EN-04 27 45 27 0 0 0 0 0 73 11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 12 29 32 10 7 0 45 24 41
2017 EN-04 4 12 40 28 8 8 0 39 17 25
2014 EN 0 15 23 38 23 0 0 62 15 13
2014 EN-04 0 20 30 40 10 0 0 50 20 10
2011 EN 11 17 17 39 17 0 0 56 28 18
2011 EN-04 9 9 18 45 18 0 0 64 18 11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 27 37 12 5 2 0 17 45 41
2017 EN-04 20 28 36 8 4 4 0 13 50 25
2014 EN 8 0 69 15 8 0 0 23 8 13
2014 EN-04 10 0 70 10 10 0 0 20 10 10

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 46 42 5 5 2 0 0 88 7 41
2017 EN-04 48 32 8 8 4 0 0 80 12 25
2014 EN 31 62 0 8 0 0 0 92 8 13
2014 EN-04 30 70 0 0 0 0 0 100 0 10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 39 10 5 2 0 0 83 7 41
2017 EN-04 48 28 12 8 4 0 0 76 12 25
2014 EN 23 69 0 8 0 0 0 92 8 13
2014 EN-04 20 80 0 0 0 0 0 100 0 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 39 7 2 0 7 0 89 3 41
2017 EN-04 52 32 8 4 0 4 0 88 4 25
2014 EN 38 62 0 0 0 0 0 100 0 13
2014 EN-04 30 70 0 0 0 0 0 100 0 10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 44 7 0 2 2 0 90 2 41
2017 EN-04 40 48 8 0 4 0 0 88 4 25
2014 EN 54 38 0 8 0 0 0 92 8 13
2014 EN-04 50 40 0 10 0 0 0 90 10 10
2011 EN 44 33 11 11 0 0 0 78 11 18
2011 EN-04 36 36 9 18 0 0 0 73 18 11

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 37 0 2 2 2 0 95 5 41
2017 EN-04 60 32 0 0 4 4 0 96 4 25
2014 EN 69 31 0 0 0 0 0 100 0 13
2014 EN-04 60 40 0 0 0 0 0 100 0 10
2011 EN 56 28 11 0 6 0 0 83 6 18
2011 EN-04 55 36 0 0 9 0 0 91 9 11

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 49 10 7 7 7 2 73 16 41
2017 EN-04 24 40 8 8 8 8 4 73 18 25
2014 EN 0 46 31 15 0 8 0 50 17 13
2014 EN-04 0 40 30 20 0 10 0 44 22 10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 49 34 12 2 2 0 0 83 5 41
2017 EN-04 40 44 12 0 4 0 0 84 4 25
2014 EN 62 31 0 0 0 8 0 100 0 13
2014 EN-04 50 40 0 0 0 10 0 100 0 10
2011 EN 39 39 17 6 0 0 0 78 6 18
2011 EN-04 36 36 18 9 0 0 0 73 9 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 44 10 5 5 2 0 80 10 41
2017 EN-04 28 44 12 8 4 4 0 75 13 25
2014 EN 46 38 8 0 0 8 0 92 0 13
2014 EN-04 30 50 10 0 0 10 0 89 0 10
2011 EN 22 50 6 6 11 6 0 76 18 18
2011 EN-04 9 55 9 9 9 9 0 70 20 11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 27 24 17 5 5 0 51 23 41
2017 EN-04 20 24 32 16 4 4 0 46 21 25
2014 EN 15 46 15 8 8 8 0 67 17 13
2014 EN-04 10 50 10 10 10 10 0 67 22 10
2011 EN 17 33 22 17 6 6 0 53 24 18
2011 EN-04 18 36 27 9 9 0 0 55 18 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 20 19 17 15 10 15 5 49 30 41
2017 EN-04 20 16 16 16 12 16 4 45 35 25
2014 EN 0 54 15 23 0 8 0 58 25 13
2014 EN-04 0 50 20 20 0 10 0 56 22 10
2011 EN 28 17 17 17 6 17 0 53 27 18
2011 EN-04 18 18 27 18 9 9 0 40 30 11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 42 12 10 7 0 0 71 17 41
2017 EN-04 28 40 12 12 8 0 0 68 20 25
2014 EN 23 69 0 8 0 0 0 92 8 13
2014 EN-04 20 70 0 10 0 0 0 90 10 10
2011 EN 28 50 11 6 6 0 0 78 11 18
2011 EN-04 36 45 9 9 0 0 0 82 9 11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 24 37 5 24 10 0 0 61 34 41
2017 EN-04 24 32 8 20 16 0 0 56 36 25
2014 EN 23 46 0 23 8 0 0 69 31 13
2014 EN-04 20 40 0 30 10 0 0 60 40 10
2011 EN 50 28 11 11 0 0 0 78 11 18
2011 EN-04 45 27 9 18 0 0 0 73 18 11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 46 39 2 10 2 0 0 85 12 41
2017 EN-04 52 32 4 12 0 0 0 84 12 25
2014 EN 46 46 8 0 0 0 0 92 0 13
2014 EN-04 30 60 10 0 0 0 0 90 0 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 66 27 2 2 0 0 2 95 2 41
2017 EN-04 68 24 0 4 0 0 4 96 4 25
2014 EN 62 31 0 0 8 0 0 92 8 13
2014 EN-04 50 40 0 0 10 0 0 90 10 10
2011 EN 56 33 6 0 0 6 0 94 0 18
2011 EN-04 45 36 9 0 0 9 0 90 0 11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 27 2 7 2 0 5 87 10 41
2017 EN-04 60 24 4 4 4 0 4 88 8 25
2014 EN 46 31 0 0 23 0 0 77 23 13
2014 EN-04 40 40 0 0 20 0 0 80 20 10
2011 EN 72 6 6 6 11 0 0 78 17 18
2011 EN-04 73 0 9 0 18 0 0 73 18 11

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 59 27 2 0 5 2 5 92 5 41
2017 EN-04 64 20 4 0 4 4 4 91 4 25
2014 EN 31 23 15 8 23 0 0 54 31 13
2014 EN-04 20 30 20 10 20 0 0 50 30 10
2011 EN 50 22 11 6 6 0 6 76 12 18
2011 EN-04 55 9 9 9 9 0 9 70 20 11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 78 12 2 0 2 2 2 95 3 41
2017 EN-04 84 8 4 0 0 4 0 96 0 25
2014 EN 69 0 8 0 23 0 0 69 23 13
2014 EN-04 70 0 10 0 20 0 0 70 20 10
2011 EN 72 11 6 6 0 0 6 88 6 18
2011 EN-04 73 9 9 9 0 0 0 82 9 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 63 12 15 0 5 2 2 80 5 41
2017 EN-04 72 4 16 0 4 4 0 79 4 25
2014 EN 38 15 23 0 23 0 0 54 23 13
2014 EN-04 40 10 30 0 20 0 0 50 20 10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 68 22 7 0 0 0 2 93 0 41
2017 EN-04 76 20 4 0 0 0 0 96 0 25
2014 EN 54 31 8 8 0 0 0 85 8 13
2014 EN-04 50 40 10 0 0 0 0 90 0 10
2011 EN 78 17 6 0 0 0 0 94 0 18
2011 EN-04 73 18 9 0 0 0 0 91 0 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 20 15 7 2 34 10 57 17 41
2017 EN-04 16 24 4 8 4 36 8 71 21 25
2014 EN 23 31 0 15 0 31 0 78 22 13
2014 EN-04 30 30 0 10 0 30 0 86 14 10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 25 40 10 5 5 12 2 76 12 40
2017 EN-04 20 40 8 4 8 16 4 75 15 25
2014 EN 31 54 8 0 0 8 0 92 0 13
2014 EN-04 30 50 10 0 0 10 0 89 0 10
2011 EN 33 39 22 0 6 0 0 72 6 18
2011 EN-04 55 18 18 0 9 0 0 73 9 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 EN 0 100 13
2014 EN-04 0 100 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 12 15 0 0 49 7 67 0 41
2017 EN-04 24 16 12 0 0 44 4 77 0 25
2014 EN 15 31 15 0 0 38 0 75 0 13
2014 EN-04 10 30 20 0 0 40 0 67 0 10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 37 32 7 2 2 19 0 85 6 41
2017 EN-04 32 36 4 4 4 20 0 85 10 25
2014 EN 38 31 15 0 0 15 0 82 0 13
2014 EN-04 30 30 20 0 0 20 0 75 0 10
2011 EN 56 28 6 6 6 0 0 83 11 18
2011 EN-04 55 27 0 9 9 0 0 82 18 11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EN 0 100 41
2017 EN-04 0 100 25
2014 EN 0 100 13
2014 EN-04 0 100 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 56 5 7 2 2 5 84 11 41
2017 EN-04 20 56 8 4 4 4 4 83 9 25
2014 EN 46 38 0 8 0 0 8 92 8 13
2014 EN-04 50 40 0 10 0 0 0 90 10 10
2011 EN 11 72 11 6 0 0 0 83 6 18
2011 EN-04 9 64 18 9 0 0 0 73 9 11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 7 15 19 2 15 29 12 38 29 41
2017 EN-04 4 24 8 4 20 32 8 47 40 25
2014 EN 15 31 23 0 0 31 0 67 0 13
2014 EN-04 10 30 30 0 0 30 0 57 0 10
2011 EN 11 22 17 17 17 17 0 40 40 18
2011 EN-04 9 27 9 9 18 27 0 50 38 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 41 39 5 5 0 7 2 89 5 41
2017 EN-04 40 40 4 8 0 8 0 87 9 25
2014 EN 46 31 0 8 0 8 8 91 9 13
2014 EN-04 50 40 0 10 0 0 0 90 10 10
2011 EN 61 11 22 0 6 0 0 72 6 18
2011 EN-04 55 18 18 0 9 0 0 73 9 11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 37 10 5 2 10 2 81 8 41
2017 EN-04 36 32 12 4 4 12 0 77 9 25
2014 EN 46 31 0 8 0 8 8 91 9 13
2014 EN-04 40 40 0 10 0 10 0 89 11 10
2011 EN 44 28 17 6 6 0 0 72 11 18
2011 EN-04 27 45 9 9 9 0 0 73 18 11
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 49 32 7 10 2 0 0 81 12 41
2017 EN-04 52 20 12 12 4 0 0 72 16 25

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 27 10 2 2 2 0 85 5 41
2017 EN-04 52 28 12 4 4 0 0 80 8 25

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 39 22 15 0 12 0 58 17 41
2017 EN-04 12 44 16 16 0 12 0 64 18 25

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 7 44 22 12 10 5 0 54 23 41
2017 EN-04 0 48 28 8 12 4 0 50 21 25

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 19 24 15 24 0 0 37 39 41
2017 EN-04 20 12 24 12 32 0 0 32 44 25

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 17 29 24 19 0 0 27 44 41
2017 EN-04 12 20 24 28 16 0 0 32 44 25

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 22 34 12 19 0 0 34 32 41
2017 EN-04 12 28 24 16 20 0 0 40 36 25

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 24 39 2 19 0 0 39 22 41
2017 EN-04 12 28 36 4 20 0 0 40 24 25

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 27 37 10 5 0 0 49 15 41
2017 EN-04 28 24 32 8 8 0 0 52 16 25

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 27 32 19 7 0 0 42 27 41
2017 EN-04 20 20 28 20 12 0 0 40 32 25

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 20 39 19 12 10 0 0 59 22 41
2017 EN-04 16 48 12 16 8 0 0 64 24 25

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 24 32 15 7 0 0 46 22 41
2017 EN-04 24 24 24 24 4 0 0 48 28 25

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 22 34 5 12 0 0 49 17 41
2017 EN-04 32 20 28 8 12 0 0 52 20 25

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 15 29 34 17 5 0 0 44 22 41
2017 EN-04 20 32 20 20 8 0 0 52 28 25

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 46 12 27 5 7 0 2 60 12 41
2017 EN-04 52 4 32 4 8 0 0 56 12 25

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 76 15 5 0 0 0 5 95 0 41
2017 EN-04 76 16 4 0 0 0 4 96 0 25

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 54 29 12 2 2 0 0 83 5 41
2017 EN-04 52 32 12 4 0 0 0 84 4 25

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 63 27 10 0 0 0 0 90 0 41
2017 EN-04 64 28 8 0 0 0 0 92 0 25

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 51 19 7 2 0 0 19 88 3 41
2017 EN-04 56 12 8 4 0 0 20 85 5 25

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 43 32 15 5 2 0 2 77 8 40
2017 EN-04 44 32 16 4 4 0 0 76 8 25

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 42 17 24 12 2 2 0 60 15 41
2017 EN-04 48 20 20 8 4 0 0 68 12 25

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 59 19 17 2 0 0 2 80 2 41
2017 EN-04 60 24 12 4 0 0 0 84 4 25

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 5 27 37 24 7 0 0 32 32 41
2017 EN-04 8 24 28 28 12 0 0 32 40 25

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 19 37 22 10 0 0 32 32 41
2017 EN-04 16 20 40 12 12 0 0 24 36 25
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 19 29 15 19 0 0 17 83 41
2017 EN-04 24 8 28 12 28 0 0 24 76 25

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 18 34
2017 EN-04 21 19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 65 34
2017 EN-04 63 19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 3 34
2017 EN-04 5 19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 EN 38 34
2017 EN-04 32 19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 EN 6 34
2017 EN-04 5 19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 EN 29 34
2017 EN-04 26 19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 EN 3 32 29 15 0 21 34
2017 EN-04 0 26 26 21 0 26 19

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 6 15 9 26 35 3 6 23 68 34
2017 EN-04 5 11 16 21 37 5 5 18 65 19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 0 6 3 24 56 3 9 7 90 34
2017 EN-04 0 0 5 11 68 5 11 0 94 19
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