2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	40	12	13	12	63	24	2684
2017	Non-shift worker	25	42	13	11	8	68	19	4496
2014	Shift worker	24	43	13	11	10	66	21	3420
2014	Non-shift worker	26	43	13	11	8	69	19	5858
2011	Shift worker	28	40	12	11	9	68	20	3870
2011	Non-shift worker	31	41	13	9	7	72	16	6192
2008	Shift worker	28	42	13	10	7	70	17	3076
2008	Non-shift worker	33	42	12	8	5	75	13	5556

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	24	16	20	30	0	0	33	51	2684
2017	Non-shift worker	20	34	16	14	15	0	0	54	29	4498

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	36	11	6	5	79	10	2673
2017	Non-shift worker	46	36	11	5	3	82	7	4479
2014	Shift worker	50	33	10	4	4	82	8	3420
2014	Non-shift worker	55	29	10	3	2	85	6	5850
2011	Shift worker	48	35	10	4	3	84	7	3881
2011	Non-shift worker	55	32	8	3	2	87	5	6201

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	39	15	10	7	68	17	2670
2017	Non-shift worker	30	41	14	9	6	71	15	4469
2014	Shift worker	32	41	14	7	6	73	13	3422
2014	Non-shift worker	34	39	13	8	6	74	13	5856
2011	Shift worker	37	41	9	8	5	78	13	3878
2011	Non-shift worker	38	42	11	7	3	79	10	6196
2008	Shift worker	36	45	9	6	4	81	10	3094
2008	Non-shift worker	40	43	8	6	3	83	9	5588

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	25	19	18	25	1	38	44	2677
2017	Non-shift worker	16	27	20	18	18	1	44	36	4494
2014	Shift worker	13	29	18	19	20	1	42	40	3420
2014	Non-shift worker	19	32	20	15	13	1	51	29	5856
2011	Shift worker	16	32	21	15	14	1	49	30	3875
2011	Non-shift worker	23	35	20	13	9	1	58	21	6194

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	25	17	21	25	1	36	46	2683
2017	Non-shift worker	16	29	19	19	16	1	46	35	4488
2014	Shift worker	11	28	17	22	23	0	38	44	3420
2014	Non-shift worker	19	33	18	16	13	0	52	30	5855
2011	Shift worker	13	33	19	18	17	0	46	35	3868
2011	Non-shift worker	22	37	18	13	9	0	60	22	6183
2008	Shift worker	14	34	18	18	16	0	48	34	3092
2008	Non-shift worker	24	40	15	13	8	0	65	20	5594

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	22	18	17	24	5	0	38	43	2680
2017	Non-shift worker	19	23	18	17	19	4	0	43	38	4492
2014	Shift worker	16	22	19	18	21	3	0	40	41	3422
2014	Non-shift worker	21	25	19	16	14	4	0	48	32	5856
2011	Shift worker	18	25	18	16	17	4	1	46	35	3868
2011	Non-shift worker	26	27	17	14	11	5	0	56	26	6198
2008	Shift worker	18	28	19	17	13	5	0	48	32	3092
2008	Non-shift worker	26	30	17	13	9	5	1	59	23	5589

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	30	18	14	14	2	1	53	29	2683
2017	Non-shift worker	37	32	13	9	6	2	1	71	15	4493
2014	Shift worker	23	31	17	13	14	2	0	55	28	3421
2014	Non-shift worker	37	32	13	8	6	2	1	72	15	5855
2011	Shift worker	22	29	17	14	15	2	1	53	29	3877
2011	Non-shift worker	38	32	13	8	6	2	0	72	15	6190
2008	Shift worker	21	30	17	14	14	3	1	54	29	3095
2008	Non-shift worker	37	30	13	10	7	3	0	70	17	5592

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	31	16	16	15	1	0	53	31	2677
2017	Non-shift worker	36	34	11	10	8	1	1	70	19	4497
2014	Shift worker	21	34	16	15	14	1	0	55	29	3419
2014	Non-shift worker	36	34	12	10	7	1	0	71	17	5858
2011	Shift worker	20	33	15	16	15	1	0	53	31	3871
2011	Non-shift worker	35	36	11	10	8	1	0	71	18	6183
2008	Shift worker	20	33	17	15	15	1	0	53	30	3093
2008	Non-shift worker	35	33	11	11	8	1	1	69	20	5587

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	28	18	14	15	0	52	29	2677
2017	Non-shift worker	44	29	11	8	8	0	73	16	4489
2014	Shift worker	23	30	17	14	15	1	53	30	3419
2014	Non-shift worker	45	29	12	7	7	0	74	13	5850

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	20	18	17	30	5	0	32	49	2686
2017	Non-shift worker	17	28	19	14	14	7	0	48	31	4499
2014	Shift worker	9	21	18	17	30	5	0	32	49	3418
2014	Non-shift worker	19	30	19	13	11	8	0	53	27	5856
2011	Shift worker	10	21	20	17	25	5	1	34	45	3868
2011	Non-shift worker	20	29	19	13	12	8	0	53	27	6186

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	17	13	21	39	2	25	61	2686
2017	Non-shift worker	13	24	18	20	22	2	38	43	4496
2014	Shift worker	7	16	16	22	38	1	23	61	3421
2014	Non-shift worker	14	26	20	20	18	2	41	39	5856
2011	Shift worker	8	21	17	20	33	2	29	54	3874
2011	Non-shift worker	16	29	20	16	16	3	47	33	6180
2008	Shift worker	10	23	16	19	30	2	33	50	3093
2008	Non-shift worker	18	32	18	15	14	3	52	30	5590

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	13	14	22	40	4	0	20	65	2677
2017	Non-shift worker	9	19	20	24	24	4	0	30	50	4496
2014	Shift worker	4	13	16	24	40	2	0	18	66	3418
2014	Non-shift worker	9	22	20	24	21	5	0	32	47	5855
2011	Shift worker	5	17	19	24	31	4	0	23	57	3878
2011	Non-shift worker	9	28	21	21	15	5	0	39	39	6184
2008	Shift worker	5	17	18	26	29	4	1	23	58	3097
2008	Non-shift worker	9	27	20	23	15	5	0	39	41	5589

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	11	11	18	50	4	18	71	2685
2017	Non-shift worker	10	17	17	19	31	5	29	53	4497
2014	Shift worker	6	11	15	18	47	4	17	67	3421
2014	Non-shift worker	11	20	18	18	26	7	33	47	5855
2011	Shift worker	6	15	15	20	39	5	22	62	3877
2011	Non-shift worker	12	25	18	18	18	8	40	40	6191
2008	Shift worker	6	15	14	21	37	7	23	62	3094
2008	Non-shift worker	11	25	19	18	19	9	39	40	5594

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	18	14	21	38	3	25	61	2682
2017	Non-shift worker	9	24	17	22	25	3	34	48	4491
2014	Shift worker	5	19	17	22	35	2	24	59	3419
2014	Non-shift worker	10	26	17	23	21	3	37	45	5852
2011	Shift worker	7	23	18	23	27	2	31	51	3872
2011	Non-shift worker	11	32	17	21	16	3	44	38	6184
2008	Shift worker	8	25	17	25	22	2	34	49	3091
2008	Non-shift worker	12	34	17	21	14	2	47	36	5595

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	23	17	24	29	31	53	2683
2017	Non-shift worker	19	35	16	16	14	53	31	4494
2014	Shift worker	8	24	17	22	29	32	51	3422
2014	Non-shift worker	18	34	17	17	14	52	31	5855
2011	Shift worker	8	27	18	22	26	35	48	3879
2011	Non-shift worker	20	38	16	15	11	58	26	6191

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	37	18	17	13	0	0	51	30	2681
2017	Non-shift worker	22	40	15	15	9	0	0	62	23	4496

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	10	13	24	43	6	1	15	72	2685
2017	Non-shift worker	8	18	19	21	19	13	2	31	47	4498
2014	Shift worker	3	12	14	24	43	4	0	15	70	3419
2014	Non-shift worker	10	20	20	19	18	12	2	35	42	5855

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	32	16	17	16	1	0	50	33	2688
2017	Non-shift worker	33	36	13	10	8	0	0	69	18	4500
2014	Shift worker	19	34	16	15	15	0	0	54	30	3420
2014	Non-shift worker	34	35	13	10	7	1	0	69	17	5856
2011	Shift worker	17	31	15	18	18	0	0	49	36	3876
2011	Non-shift worker	32	36	13	11	8	1	0	68	19	6193
2008	Shift worker	17	33	16	17	16	1	0	50	34	3094
2008	Non-shift worker	29	34	13	13	9	1	1	64	22	5591

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	30	19	24	14	0	1	43	38	274
2017	Non-shift worker	19	35	18	14	8	2	3	57	23	941
2014	Shift worker	18	36	14	19	12	1	0	54	32	368
2014	Non-shift worker	24	35	16	12	7	2	3	63	20	1176

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	26	17	24	22	1	1	36	46	2684
2017	Non-shift worker	21	33	16	17	11	2	1	55	29	4489
2014	Shift worker	8	33	17	25	16	1	0	41	41	3420
2014	Non-shift worker	21	38	14	15	8	2	1	61	24	5857
2011	Shift worker	9	28	16	26	20	1	0	37	46	3880
2011	Non-shift worker	23	37	14	15	8	2	1	62	24	6199
2008	Shift worker	9	29	15	25	20	1	1	38	46	3095
2008	Non-shift worker	24	38	13	15	8	2	1	63	23	5595

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	18	16	21	30	6	1	28	55	2686
2017	Non-shift worker	18	26	17	15	14	8	2	49	32	4501
2014	Shift worker	7	22	18	21	26	5	1	31	50	3419
2014	Non-shift worker	22	28	17	14	11	7	2	54	27	5857
2011	Shift worker	9	20	18	20	27	6	1	31	51	3871
2011	Non-shift worker	25	27	15	13	12	7	1	56	27	6195
2008	Shift worker	10	22	19	19	22	7	1	35	45	3094
2008	Non-shift worker	25	30	14	13	10	7	1	60	25	5594

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	30	12	24	25	0	39	49	2686
2017	Non-shift worker	14	33	13	22	17	0	48	39	4496
2014	Shift worker	6	29	12	28	25	0	35	53	3418
2014	Non-shift worker	16	35	15	20	15	0	51	35	5857
2011	Shift worker	10	37	13	22	18	0	47	40	3879
2011	Non-shift worker	19	39	15	16	10	1	59	26	6194
2008	Shift worker	10	38	14	22	16	0	48	38	3094
2008	Non-shift worker	19	41	14	16	9	1	61	25	5592

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	39	13	7	5	76	11	2680
2017	Non-shift worker	34	39	12	9	6	73	15	4497
2014	Shift worker	38	39	12	6	4	78	11	3422
2014	Non-shift worker	35	38	12	9	6	73	15	5855
2011	Shift worker	39	38	11	6	4	78	11	3869
2011	Non-shift worker	38	37	12	8	5	75	13	6190
2008	Shift worker	34	43	12	6	4	77	11	3091
2008	Non-shift worker	35	42	11	7	5	77	12	5594

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	42	10	6	5	80	11	2680
2017	Non-shift worker	39	39	10	7	5	78	12	4494
2014	Shift worker	39	42	9	5	4	81	10	3423
2014	Non-shift worker	40	38	9	8	5	78	13	5852
2011	Shift worker	40	43	9	5	3	83	9	3877
2011	Non-shift worker	39	41	9	7	4	80	11	6197
2008	Shift worker	34	46	10	6	4	80	9	3094
2008	Non-shift worker	39	43	9	5	3	83	9	5593

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	17	15	24	36	2	0	24	61	2683
2017	Non-shift worker	10	23	18	23	23	2	0	34	48	4496
2014	Shift worker	5	16	16	24	36	2	0	22	61	3418
2014	Non-shift worker	12	26	19	21	20	2	0	39	42	5853
2011	Shift worker	6	19	18	24	31	1	0	26	56	3878
2011	Non-shift worker	14	30	19	18	16	2	1	46	35	6196
2008	Shift worker	7	23	20	24	24	2	0	31	49	3088
2008	Non-shift worker	16	34	19	17	13	2	0	51	30	5592

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	18	14	20	36	3	2	27	59	2682
2017	Non-shift worker	11	21	14	20	29	2	2	33	52	4496
2014	Shift worker	7	20	16	20	34	2	1	28	56	3420
2014	Non-shift worker	13	23	14	19	26	2	2	38	47	5856
2011	Shift worker	8	24	16	20	29	1	1	33	50	3875
2011	Non-shift worker	14	28	15	18	21	2	2	44	40	6195
2008	Shift worker	13	36	16	17	17	1	1	49	35	3090
2008	Non-shift worker	19	35	14	16	14	1	1	55	31	5589

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	26	14	24	27	34	51	2673
2017	Non-shift worker	21	40	14	14	10	61	25	4473
2014	Shift worker	6	24	16	23	30	31	53	3423
2014	Non-shift worker	19	41	14	15	12	60	26	5858
2011	Shift worker	10	27	17	22	24	37	46	3874
2011	Non-shift worker	27	39	13	11	9	67	20	6186

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	22	19	21	26	34	47	2673
2017	Non-shift worker	25	35	16	14	10	60	24	4475
2014	Shift worker	9	24	19	21	27	33	48	3422
2014	Non-shift worker	25	36	16	13	10	61	23	5851

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	28	20	20	19	0	41	39	2670
2017	Non-shift worker	23	35	17	15	9	0	59	24	4474
2014	Shift worker	11	30	21	19	19	0	40	39	3418
2014	Non-shift worker	24	37	17	13	9	0	61	22	5856
2011	Shift worker	19	37	19	14	10	1	57	24	3876
2011	Non-shift worker	32	39	14	9	5	1	72	14	6174

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	18	22	22	27	4	1	25	52	2683
2017	Non-shift worker	12	30	24	17	13	4	0	44	31	4490

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	27	16	17	26	0	0	41	43	2681
2017	Non-shift worker	34	33	11	11	10	0	0	68	21	4497
2014	Shift worker	13	27	17	20	23	0	0	40	43	3421
2014	Non-shift worker	32	34	13	11	9	0	1	67	20	5852
2011	Shift worker	15	32	16	17	19	1	0	48	37	3874
2011	Non-shift worker	37	36	11	9	6	0	1	73	16	6196

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	28	8	9	12	0	1	71	21	2680
2017	Non-shift worker	25	23	12	13	15	2	11	55	31	4496
2014	Shift worker	43	28	7	10	11	0	1	72	22	3422
2014	Non-shift worker	27	24	11	13	14	1	10	57	30	5854
2011	Shift worker	47	28	5	10	9	0	2	76	19	3876
2011	Non-shift worker	32	24	9	11	12	1	10	63	26	6197
2008	Shift worker	52	27	5	8	6	0	2	80	15	3091
2008	Non-shift worker	38	26	8	10	10	1	7	69	22	5588

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	35	17	5	2	4	75	8	2686
2017	Non-shift worker	36	33	16	8	5	1	71	13	4499
2014	Shift worker	34	33	19	7	4	3	69	11	3422
2014	Non-shift worker	32	33	19	9	6	1	66	15	5858
2011	Shift worker	35	36	17	5	3	4	73	9	3876
2011	Non-shift worker	34	34	18	8	5	1	68	14	6186
2008	Shift worker	32	38	19	5	3	3	72	8	3090
2008	Non-shift worker	29	37	21	8	5	1	66	13	5593

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	18	14	9	24	4	17	42	41	2680
2017	Non-shift worker	45	25	8	7	9	2	5	75	17	4496
2014	Shift worker	17	18	14	9	22	4	17	44	39	3420
2014	Non-shift worker	47	25	8	6	7	2	5	78	14	5859
2011	Shift worker	14	21	14	12	26	2	10	40	43	3880
2011	Non-shift worker	45	27	7	7	8	2	3	77	16	6192

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	22	41	37	2680
2017	Non-shift worker	34	30	36	4496
2014	Shift worker	21	43	36	3422
2014	Non-shift worker	32	32	36	5853
2011	Shift worker	24	42	33	3879
2011	Non-shift worker	33	35	32	6208

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	12	29	29	16	7	7	581
2017	Non-shift worker	17	23	42	6	5	6	1517
2014	Shift worker	11	41	26	13	9999	9	712
2014	Non-shift worker	14	36	34	7	9999	8	1895
2011	Shift worker	10	49	24	10	9999	7	926
2011	Non-shift worker	19	39	30	5	9999	6	2053

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	35	17	14	15	1	53	29	2681
2017	Non-shift worker	32	41	12	9	6	0	73	15	4491
2014	Shift worker	17	36	18	14	13	1	54	28	3421
2014	Non-shift worker	33	39	13	8	6	1	73	14	5853
2011	Shift worker	17	38	18	13	12	1	56	26	3876
2011	Non-shift worker	33	42	12	7	4	1	76	12	6201
2008	Shift worker	27	39	16	9	8	1	66	17	3087
2008	Non-shift worker	40	39	11	6	4	1	80	9	5588

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	31	20	18	18	1	43	37	2679
2017	Non-shift worker	17	37	20	14	10	1	55	24	4492
2014	Shift worker	12	34	22	15	16	1	47	31	3422
2014	Non-shift worker	21	41	20	10	7	1	63	18	5858
2011	Shift worker	17	37	20	14	11	1	55	25	3873
2011	Non-shift worker	26	42	16	9	6	1	69	15	6195

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	27	31	13	6	2	2	19	48	2677
2017	Non-shift worker	19	29	32	12	6	1	2	18	49	4478
2014	Shift worker	18	30	33	12	4	1	1	17	50	3420
2014	Non-shift worker	19	32	31	12	5	1	2	17	52	5848
2011	Shift worker	15	29	32	14	6	1	2	21	45	3867
2011	Non-shift worker	16	29	32	14	6	1	2	20	46	6178
2008	Shift worker	12	27	35	16	6	1	2	23	41	3090
2008	Non-shift worker	12	29	35	16	6	1	1	22	41	5579

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	26	25	12	7	2	2	20	54	2677
2017	Non-shift worker	25	28	26	11	7	2	2	19	55	4475
2014	Shift worker	26	29	25	11	5	2	2	16	58	3417
2014	Non-shift worker	24	27	27	12	6	2	2	20	53	5849
2011	Shift worker	21	26	26	15	8	2	2	24	49	3871
2011	Non-shift worker	18	25	27	16	9	2	3	26	45	6181
2008	Shift worker	22	26	27	15	7	1	2	23	49	3089
2008	Non-shift worker	15	24	30	17	10	2	2	28	41	5569

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	25	24	14	6	4	5	21	52	2682
2017	Non-shift worker	28	27	24	11	6	1	3	18	58	4481
2014	Shift worker	24	27	24	13	5	3	3	19	55	3414
2014	Non-shift worker	28	27	25	11	5	2	2	16	58	5844
2011	Shift worker	17	24	26	17	7	3	5	26	45	3864
2011	Non-shift worker	21	26	28	15	7	1	3	22	49	6172
2008	Shift worker	16	24	30	17	8	2	4	26	43	3085
2008	Non-shift worker	19	25	29	17	6	2	2	25	45	5575

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	11	23	30	15	3	11	52	22	2665
2017	Non-shift worker	16	20	30	21	10	1	3	32	38	4458
2014	Shift worker	10	13	26	28	13	2	7	45	26	3414
2014	Non-shift worker	19	21	30	18	8	1	2	27	42	5829
2011	Shift worker	7	12	24	29	16	2	10	51	22	3861
2011	Non-shift worker	14	19	30	23	11	1	3	35	34	6170
2008	Shift worker	5	10	25	33	17	1	9	55	17	3079
2008	Non-shift worker	11	18	31	26	11	1	2	37	30	5571

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	24	19	11	6	1	3	18	62	2679
2017	Non-shift worker	33	25	22	10	7	1	2	17	60	4477
2014	Shift worker	38	26	20	10	4	1	2	14	66	3417
2014	Non-shift worker	30	27	24	11	6	1	2	17	58	5844
2011	Shift worker	29	25	24	12	7	1	2	20	56	3871
2011	Non-shift worker	22	25	27	14	8	1	3	23	49	6182
2008	Shift worker	22	25	25	16	9	1	3	25	49	3076
2008	Non-shift worker	17	24	29	17	9	1	3	28	43	5573

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	19	24	19	10	3	4	31	43	2675
2017	Non-shift worker	19	21	26	18	9	2	4	29	43	4477
2014	Shift worker	17	20	27	21	10	3	3	33	39	3418
2014	Non-shift worker	15	20	27	21	11	2	4	34	37	5842
2011	Shift worker	17	21	24	19	12	3	5	34	40	3858
2011	Non-shift worker	14	20	27	20	12	2	4	34	37	6166
2008	Shift worker	29	25	21	14	8	2	2	22	56	3088
2008	Non-shift worker	19	25	26	17	9	1	3	27	46	5578

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	24	27	11	6	3	4	18	53	2675
2017	Non-shift worker	24	25	28	11	6	2	3	18	52	4480
2014	Shift worker	25	26	28	11	5	2	3	17	54	3417
2014	Non-shift worker	25	26	29	11	6	2	3	17	53	5844

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	27	14	19	22	1	1	44	42	2681
2017	Non-shift worker	36	30	11	12	10	1	0	66	22	4489
2014	Shift worker	22	30	13	17	17	1	0	52	34	3418
2014	Non-shift worker	40	29	10	11	8	1	0	70	20	5857

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	40	17	16	11	54	28	2684
2017	Non-shift worker	34	40	10	10	5	74	16	4495
2014	Shift worker	16	45	16	14	9	61	23	3417
2014	Non-shift worker	38	41	9	8	4	79	12	5851

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	29	24	9	12	5	2	51	23	2680
2017	Non-shift worker	26	34	21	6	6	5	1	65	13	4494
2014	Shift worker	26	32	21	7	9	4	1	61	17	3415
2014	Non-shift worker	34	34	17	5	4	6	1	73	9	5855

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	32	21	14	13	2	1	50	28	2681
2017	Non-shift worker	25	41	18	8	6	2	0	68	14	4496
2014	Shift worker	20	34	20	12	11	2	0	56	24	3420
2014	Non-shift worker	32	37	16	7	5	3	0	71	13	5858
2011	Shift worker	16	34	20	12	15	2	0	51	28	3870
2011	Non-shift worker	26	38	17	8	7	3	0	67	15	6187

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	33	16	15	19	0	50	34	2681
2017	Non-shift worker	28	39	15	11	8	0	67	18	4500
2014	Shift worker	20	34	15	15	16	0	54	31	3421
2014	Non-shift worker	34	37	14	9	6	0	71	15	5854
2011	Shift worker	20	37	16	13	13	0	57	26	3871
2011	Non-shift worker	32	39	14	8	7	0	72	14	6162
2008	Shift worker	18	35	16	14	16	1	54	30	3091
2008	Non-shift worker	31	40	13	9	7	0	71	16	5595

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	23	19	20	23	3	2	35	45	2686
2017	Non-shift worker	21	30	17	13	12	4	3	56	26	4492
2014	Shift worker	14	28	19	17	17	3	2	45	36	3419
2014	Non-shift worker	28	31	16	10	9	4	3	63	20	5859

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	45	15	10	7	1	68	17	2679
2017	Non-shift worker	32	42	15	5	4	2	76	9	4492
2014	Shift worker	28	47	12	7	5	1	75	12	3419
2014	Non-shift worker	35	43	12	5	2	3	81	7	5852
2011	Shift worker	23	42	17	10	6	1	66	17	3865
2011	Non-shift worker	32	42	14	6	3	3	76	9	6189

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	38	16	13	11	2	0	59	24	2675
2017	Non-shift worker	30	39	13	9	6	3	1	71	15	4490
2014	Shift worker	23	38	14	13	10	2	0	63	23	3418
2014	Non-shift worker	33	37	12	9	5	3	1	73	14	5858
2011	Shift worker	24	36	15	12	10	3	1	62	23	3867
2011	Non-shift worker	33	36	12	8	6	3	1	73	15	6179
2008	Shift worker	20	37	16	12	10	3	1	60	23	3093
2008	Non-shift worker	32	36	12	9	6	3	1	71	16	5586

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	31	22	17	15	3	1	44	33	2680
2017	Non-shift worker	17	33	23	13	10	4	1	52	24	4490
2014	Shift worker	13	30	23	15	14	3	1	45	30	3421
2014	Non-shift worker	18	30	23	13	9	6	1	51	24	5859
2011	Shift worker	10	31	23	16	14	4	1	44	32	3874
2011	Non-shift worker	16	32	22	14	10	5	2	52	25	6178

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	23	13	20	27	4	1	37	49	2680
2017	Non-shift worker	14	21	18	18	19	7	3	38	41	4489
2014	Shift worker	10	24	14	19	29	3	0	35	50	3420
2014	Non-shift worker	13	21	18	17	19	9	2	39	41	5858
2011	Shift worker	10	21	15	21	27	4	1	33	51	3878
2011	Non-shift worker	14	23	18	16	17	10	3	42	38	6186

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	40	9	24	18	50	41	2685
2017	Non-shift worker	23	46	7	16	8	69	24	4500
2014	Shift worker	9	41	10	24	16	50	40	3419
2014	Non-shift worker	24	48	6	15	7	72	22	5858
2011	Shift worker	10	42	8	25	16	52	40	3880
2011	Non-shift worker	24	49	5	15	6	73	22	6197
2008	Shift worker	10	44	9	23	13	55	36	3090
2008	Non-shift worker	27	49	5	13	5	76	18	5589

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	31	11	24	21	45	44	2681
2017	Non-shift worker	33	35	8	13	10	68	23	4498
2014	Shift worker	14	30	10	23	22	44	45	3418
2014	Non-shift worker	35	36	8	12	9	71	21	5853
2011	Shift worker	15	31	12	20	21	47	41	3869
2011	Non-shift worker	35	37	9	11	8	72	19	6171

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	36	12	21	14	53	35	2677
2017	Non-shift worker	35	39	10	10	5	74	15	4483
2014	Shift worker	15	38	13	19	14	53	34	3416
2014	Non-shift worker	36	39	11	9	4	76	13	5853

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	26	7	3	2	1	1	87	6	2675
2017	Non-shift worker	64	23	5	4	2	1	1	89	5	4493
2014	Shift worker	59	26	7	4	3	1	1	87	6	3418
2014	Non-shift worker	63	25	5	3	2	1	1	89	5	5855
2011	Shift worker	62	24	6	3	3	1	1	88	6	3875
2011	Non-shift worker	66	22	4	4	2	1	1	90	5	6203
2008	Shift worker	63	25	5	3	2	1	1	89	6	3085
2008	Non-shift worker	69	21	4	3	2	1	1	91	5	5586

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	63	20	8	4	3	1	85	8	2687
2017	Non-shift worker	61	21	6	7	4	1	83	11	4499
2014	Shift worker	63	21	7	4	3	2	86	7	3417
2014	Non-shift worker	60	21	6	7	5	1	81	12	5856
2011	Shift worker	69	18	6	3	2	1	89	5	3873
2011	Non-shift worker	63	19	5	7	4	1	84	11	6199
2008	Shift worker	69	19	5	2	2	1	90	5	3085
2008	Non-shift worker	64	18	5	7	4	1	84	11	5588

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	13	10	3	4	1	8	82	7	2685
2017	Non-shift worker	65	17	7	4	3	0	4	85	8	4498
2014	Shift worker	64	16	7	2	3	1	7	87	6	3418
2014	Non-shift worker	68	15	5	4	4	0	4	86	8	5857
2011	Shift worker	64	15	8	2	3	2	7	86	6	3872
2011	Non-shift worker	65	15	6	5	4	1	4	85	9	6179
2008	Shift worker	59	12	6	3	4	1	15	84	8	3094
2008	Non-shift worker	64	13	6	5	4	1	8	84	10	5596

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	68	14	7	2	4	1	4	87	6	2683
2017	Non-shift worker	75	13	4	2	2	0	2	91	5	4494
2014	Shift worker	70	13	6	2	3	1	5	88	5	3420
2014	Non-shift worker	76	12	4	2	2	0	3	91	4	5852
2011	Shift worker	69	12	7	2	4	1	5	87	6	3868
2011	Non-shift worker	74	12	5	2	3	1	4	90	5	6185
2008	Shift worker	70	10	5	2	3	1	9	89	6	3090
2008	Non-shift worker	76	8	4	2	3	1	6	90	6	5591

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	14	12	3	4	5	12	78	8	2682
2017	Non-shift worker	54	21	9	5	3	2	5	81	9	4496
2014	Shift worker	52	16	10	2	3	4	12	81	6	3418
2014	Non-shift worker	54	21	10	5	3	2	5	80	9	5853

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	19	10	2	2	3	4	85	4	2682
2017	Non-shift worker	60	21	8	3	2	3	3	86	5	4494
2014	Shift worker	61	19	8	2	2	3	5	86	5	3417
2014	Non-shift worker	59	21	8	3	2	3	4	86	6	5855
2011	Shift worker	62	18	8	3	2	4	3	86	5	3866
2011	Non-shift worker	60	20	9	3	2	3	3	85	5	6184
2008	Shift worker	63	18	8	3	2	3	2	86	6	3094
2008	Non-shift worker	64	18	7	3	2	3	3	87	5	5590

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	31	69	2678
2017	Non-shift worker	23	77	4490
2014	Shift worker	28	72	3412
2014	Non-shift worker	20	80	5848

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	827
2017	Non-shift worker	53	1011
2014	Shift worker	55	950
2014	Non-shift worker	49	1164

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	70	827
2017	Non-shift worker	64	1011
2014	Shift worker	66	950
2014	Non-shift worker	67	1164

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	827
2017	Non-shift worker	10	1011
2014	Shift worker	7	950
2014	Non-shift worker	8	1164

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	827
2017	Non-shift worker	2	1011
2014	Shift worker	10	950
2014	Non-shift worker	1	1164

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	827
2017	Non-shift worker	5	1011
2014	Shift worker	3	950
2014	Non-shift worker	3	1164

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	32	827
2017	Non-shift worker	6	1011
2014	Shift worker	32	950
2014	Non-shift worker	7	1164

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	827
2017	Non-shift worker	2	1011
2014	Shift worker	3	950
2014	Non-shift worker	4	1164

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	828
2017	Non-shift worker	37	1011
2014	Shift worker	43	950
2014	Non-shift worker	36	1163

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	37	828
2017	Non-shift worker	39	1011
2014	Shift worker	34	950
2014	Non-shift worker	38	1163

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	828
2017	Non-shift worker	48	1011
2014	Shift worker	45	950
2014	Non-shift worker	46	1163

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	828
2017	Non-shift worker	43	1011
2014	Shift worker	44	950
2014	Non-shift worker	40	1163

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	30	828
2017	Non-shift worker	33	1011
2014	Shift worker	28	950
2014	Non-shift worker	31	1163

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	63	828
2017	Non-shift worker	57	1011
2014	Shift worker	63	950
2014	Non-shift worker	58	1163

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	43	828
2017	Non-shift worker	39	1011
2014	Shift worker	41	950
2014	Non-shift worker	35	1163

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	828
2017	Non-shift worker	1	1011
2014	Shift worker	3	950
2014	Non-shift worker	1	1163

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	828
2017	Non-shift worker	9	1011
2014	Shift worker	13	950
2014	Non-shift worker	9	1163

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	828
2017	Non-shift worker	11	1011
2014	Shift worker	16	950
2014	Non-shift worker	11	1163

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	63	828
2017	Non-shift worker	52	1011
2014	Shift worker	60	950
2014	Non-shift worker	48	1163

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	828
2017	Non-shift worker	26	1011
2014	Shift worker	36	950
2014	Non-shift worker	28	1163

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	828
2017	Non-shift worker	14	1011
2014	Shift worker	17	950
2014	Non-shift worker	15	1163

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	828
2017	Non-shift worker	53	1012
2014	Shift worker	42	948
2014	Non-shift worker	49	1163

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	31	828
2017	Non-shift worker	26	1012
2014	Shift worker	30	948
2014	Non-shift worker	30	1163

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	828
2017	Non-shift worker	8	1012
2014	Shift worker	6	948
2014	Non-shift worker	9	1163

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	828
2017	Non-shift worker	18	1012
2014	Shift worker	27	948
2014	Non-shift worker	20	1163

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	828
2017	Non-shift worker	9	1012
2014	Shift worker	10	948
2014	Non-shift worker	10	1163

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	828
2017	Non-shift worker	9	1012
2014	Shift worker	14	948
2014	Non-shift worker	10	1163

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	828
2017	Non-shift worker	14	1012
2014	Shift worker	19	948
2014	Non-shift worker	15	1163

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	828
2017	Non-shift worker	11	1012
2014	Shift worker	12	948
2014	Non-shift worker	12	1163

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	27	828
2017	Non-shift worker	27	1012
2014	Shift worker	29	948
2014	Non-shift worker	26	1163

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	700
2017	Non-shift worker	11	926
2014	Shift worker	11	815
2014	Non-shift worker	10	1054

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	700
2017	Non-shift worker	16	926
2014	Shift worker	16	815
2014	Non-shift worker	13	1054

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	700
2017	Non-shift worker	9	926
2014	Shift worker	14	815
2014	Non-shift worker	10	1054

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	700
2017	Non-shift worker	7	926
2014	Shift worker	9	815
2014	Non-shift worker	8	1054

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	700
2017	Non-shift worker	9	926
2014	Shift worker	6	815
2014	Non-shift worker	8	1054

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	700
2017	Non-shift worker	11	926
2014	Shift worker	7	815
2014	Non-shift worker	12	1054

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	700
2017	Non-shift worker	13	926
2014	Shift worker	5	815
2014	Non-shift worker	14	1054

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	700
2017	Non-shift worker	9	926
2014	Shift worker	10	815
2014	Non-shift worker	8	1054

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	700
2017	Non-shift worker	11	926
2014	Shift worker	9	815
2014	Non-shift worker	12	1054

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	700
2017	Non-shift worker	27	926
2014	Shift worker	33	815
2014	Non-shift worker	25	1054

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	700
2017	Non-shift worker	10	926
2014	Shift worker	9	815
2014	Non-shift worker	10	1054

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	700
2017	Non-shift worker	49	926
2014	Shift worker	50	815
2014	Non-shift worker	47	1054

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	700
2017	Non-shift worker	1	926
2014	Shift worker	2	815
2014	Non-shift worker	1	1054

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	64	700
2017	Non-shift worker	56	926
2014	Shift worker	62	815
2014	Non-shift worker	57	1054

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	700
2017	Non-shift worker	1	926

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	700
2017	Non-shift worker	14	926
2014	Shift worker	15	815
2014	Non-shift worker	13	1054

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	99	1	827
2017	Non-shift worker	97	3	1013

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	15	21	13	23	15	4	29	45	2688
2017	Non-shift worker	11	16	23	10	12	21	6	38	30	4498
2014	Shift worker	9	16	23	13	19	16	4	31	40	3420
2014	Non-shift worker	12	16	22	8	9	25	8	42	26	5852

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	24	22	15	20	7	1	38	38	2682
2017	Non-shift worker	18	28	23	10	11	9	1	51	23	4494
2014	Shift worker	12	25	23	15	17	8	1	41	34	3419
2014	Non-shift worker	18	27	23	8	8	14	2	53	19	5853
2011	Shift worker	16	35	21	12	11	4	0	54	24	3871
2011	Non-shift worker	26	37	18	8	5	6	0	67	14	6197

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	18	82	2682
2017	Non-shift worker	11	89	4489
2014	Shift worker	17	83	3417
2014	Non-shift worker	10	90	5842

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	39	478
2017	Non-shift worker	43	490
2014	Shift worker	32	568
2014	Non-shift worker	35	542

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	82	478
2017	Non-shift worker	85	490
2014	Shift worker	86	568
2014	Non-shift worker	81	542

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	478
2017	Non-shift worker	3	490
2014	Shift worker	2	568
2014	Non-shift worker	3	542

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	478
2017	Non-shift worker	2	490
2014	Shift worker	5	568
2014	Non-shift worker	1	542

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	478
2017	Non-shift worker	5	490
2014	Shift worker	5	568
2014	Non-shift worker	4	542

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	478
2017	Non-shift worker	5	490
2014	Shift worker	21	568
2014	Non-shift worker	4	542

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	478
2017	Non-shift worker	4	490
2014	Shift worker	7	568
2014	Non-shift worker	11	542

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	478
2017	Non-shift worker	18	491
2014	Shift worker	18	569
2014	Non-shift worker	13	541

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	478
2017	Non-shift worker	17	491
2014	Shift worker	15	569
2014	Non-shift worker	14	541

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	478
2017	Non-shift worker	11	491
2014	Shift worker	10	569
2014	Non-shift worker	8	541

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	478
2017	Non-shift worker	5	491
2014	Shift worker	5	569
2014	Non-shift worker	5	541

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	478
2017	Non-shift worker	26	491
2014	Shift worker	21	569
2014	Non-shift worker	26	541

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	38	478
2017	Non-shift worker	29	491
2014	Shift worker	28	569
2014	Non-shift worker	25	541

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	478
2017	Non-shift worker	3	491
2014	Shift worker	4	569
2014	Non-shift worker	3	541

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	478
2017	Non-shift worker	1	491

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	478
2017	Non-shift worker	11	491
2014	Shift worker	14	569
2014	Non-shift worker	8	541

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	478
2017	Non-shift worker	22	491
2014	Shift worker	27	569
2014	Non-shift worker	22	541

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	478

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	478
2017	Non-shift worker	21	491
2014	Shift worker	18	569
2014	Non-shift worker	22	541

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Shift worker	1	569

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	478
2017	Non-shift worker	19	491
2014	Shift worker	26	569
2014	Non-shift worker	27	541

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	30	479
2017	Non-shift worker	30	491
2014	Shift worker	32	569
2014	Non-shift worker	33	541

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	479
2017	Non-shift worker	16	491
2014	Shift worker	15	569
2014	Non-shift worker	16	541

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	479
2017	Non-shift worker	5	491
2014	Shift worker	6	569
2014	Non-shift worker	7	541

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	25	479
2017	Non-shift worker	19	491
2014	Shift worker	27	569
2014	Non-shift worker	19	541

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	479
2017	Non-shift worker	6	491
2014	Shift worker	5	569
2014	Non-shift worker	7	541

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	479
2017	Non-shift worker	6	491
2014	Shift worker	13	569
2014	Non-shift worker	11	541

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	479
2017	Non-shift worker	6	491
2014	Shift worker	12	569
2014	Non-shift worker	9	541

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	479
2017	Non-shift worker	8	491
2014	Shift worker	11	569
2014	Non-shift worker	13	541

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	479
2017	Non-shift worker	51	491
2014	Shift worker	44	569
2014	Non-shift worker	45	541

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	411
2017	Non-shift worker	5	462
2014	Shift worker	6	494
2014	Non-shift worker	5	485

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	411
2017	Non-shift worker	11	462
2014	Shift worker	8	494
2014	Non-shift worker	8	485

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	411
2017	Non-shift worker	3	462
2014	Shift worker	4	494
2014	Non-shift worker	4	485

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	411
2017	Non-shift worker	3	462
2014	Shift worker	2	494
2014	Non-shift worker	3	485

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	462
2014	Non-shift worker	1	485

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	411
2017	Non-shift worker	5	462
2014	Shift worker	3	494
2014	Non-shift worker	7	485

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	411
2017	Non-shift worker	8	462
2014	Shift worker	2	494
2014	Non-shift worker	9	485

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	411
2017	Non-shift worker	10	462
2014	Shift worker	8	494
2014	Non-shift worker	10	485

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	411
2017	Non-shift worker	9	462
2014	Shift worker	10	494
2014	Non-shift worker	9	485

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	411
2017	Non-shift worker	22	462
2014	Shift worker	29	494
2014	Non-shift worker	26	485

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	411
2017	Non-shift worker	10	462
2014	Shift worker	9	494
2014	Non-shift worker	10	485

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	411
2017	Non-shift worker	46	462
2014	Shift worker	51	494
2014	Non-shift worker	44	485

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	411
2017	Non-shift worker	2	462
2014	Shift worker	2	494

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	68	411
2017	Non-shift worker	65	462
2014	Shift worker	71	494
2014	Non-shift worker	68	485

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	411
2017	Non-shift worker	1	462

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	411
2017	Non-shift worker	11	462
2014	Shift worker	15	494
2014	Non-shift worker	14	485

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	99	1	478
2017	Non-shift worker	96	4	491

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	17	27	8	13	19	5	36	29	2685
2017	Non-shift worker	13	17	25	5	6	27	6	45	17	4502
2014	Shift worker	10	18	26	8	12	22	4	38	27	3419
2014	Non-shift worker	13	16	24	4	5	31	7	46	15	5854

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	27	24	10	13	9	2	47	26	2683
2017	Non-shift worker	21	29	24	6	6	13	2	59	14	4487
2014	Shift worker	15	26	24	9	12	12	1	48	24	3416
2014	Non-shift worker	21	27	23	5	5	18	2	59	13	5850
2011	Shift worker	21	38	19	9	8	6	0	63	17	3868
2011	Non-shift worker	30	36	17	6	3	8	0	73	9	6176

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	27	73	2681
2017	Non-shift worker	21	79	4492
2014	Shift worker	23	77	3414
2014	Non-shift worker	16	84	5839

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	75	25	722
2017	Non-shift worker	77	23	915
2014	Shift worker	75	25	783
2014	Non-shift worker	77	23	917

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	37	7	12	9	1	0	72	21	542
2017	Non-shift worker	44	34	6	10	5	1	0	79	15	703
2014	Shift worker	36	34	8	14	9	0	0	70	22	585
2014	Non-shift worker	43	35	6	8	6	0	1	79	15	709

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	49	10	7	3	2	2	79	10	2687
2017	Non-shift worker	29	49	9	5	2	2	5	83	7	4500
2014	Shift worker	26	52	10	7	2	1	1	81	9	3421
2014	Non-shift worker	27	52	9	5	2	1	4	83	7	5855
2011	Shift worker	24	52	11	8	2	1	2	78	10	3870
2011	Non-shift worker	27	52	9	6	2	1	4	83	8	6191
2008	Shift worker	23	46	12	10	4	2	4	73	14	3095
2008	Non-shift worker	27	48	10	7	3	2	4	79	10	5603

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	21	21	19	23	7	3	30	46	2687
2017	Non-shift worker	8	22	24	13	10	17	7	39	30	4495
2014	Shift worker	6	26	21	19	18	6	3	36	41	3420
2014	Non-shift worker	8	22	25	10	8	17	9	41	25	5853
2011	Shift worker	6	28	20	19	17	7	3	38	40	3871
2011	Non-shift worker	9	25	24	12	7	18	5	44	25	6179

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	35	16	11	9	5	2	60	23	2686
2017	Non-shift worker	34	34	13	5	3	7	5	77	8	4501
2014	Shift worker	20	38	16	12	7	5	2	63	20	3419
2014	Non-shift worker	34	35	13	4	2	7	4	79	7	5853
2011	Shift worker	21	37	16	11	8	5	3	63	21	3874
2011	Non-shift worker	36	34	11	4	3	7	4	80	8	6194
2008	Shift worker	18	38	17	10	6	7	4	63	18	3092
2008	Non-shift worker	33	37	11	4	3	7	5	80	8	5600

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	24	17	16	22	7	3	39	42	2678
2017	Non-shift worker	22	31	18	8	6	11	5	62	16	4494
2014	Shift worker	11	28	18	17	19	6	2	41	39	3419
2014	Non-shift worker	23	32	17	7	5	11	4	65	15	5852
2011	Shift worker	13	30	18	15	16	6	2	47	34	3865
2011	Non-shift worker	25	34	15	7	5	11	4	69	13	6180
2008	Shift worker	13	31	17	15	15	5	4	49	33	3089
2008	Non-shift worker	28	34	14	9	5	6	5	69	15	5591

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	31	14	12	14	2	0	59	27	2681
2017	Non-shift worker	48	29	9	7	7	1	0	77	14	4495

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	30	17	10	14	2	0	58	25	2679
2017	Non-shift worker	48	26	12	5	7	1	0	76	12	4493

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	37	19	14	15	3	1	51	29	2683
2017	Non-shift worker	23	43	16	9	6	2	0	68	16	4495

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	23	18	22	30	1	0	29	53	2683
2017	Non-shift worker	12	33	19	19	16	2	0	45	36	4492

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	27	22	13	16	0	1	48	30	2679
2017	Non-shift worker	27	26	19	11	13	0	2	55	25	4484

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	26	23	15	14	0	1	47	29	2684
2017	Non-shift worker	16	26	26	17	14	0	1	43	31	4491

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	28	17	8	6	1	7	66	15	2676
2017	Non-shift worker	21	27	24	15	12	0	2	48	28	4477

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	13	18	21	38	0	1	22	60	2679
2017	Non-shift worker	13	19	22	20	24	1	1	32	46	4486

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	27	20	9	10	0	3	59	19	2677
2017	Non-shift worker	43	21	14	6	4	1	12	73	11	4485

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	24	25	17	21	0	0	36	39	2668
2017	Non-shift worker	26	27	23	13	9	0	1	54	23	4472

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	25	24	19	15	1	1	40	35	2670
2017	Non-shift worker	20	30	25	15	9	1	1	51	24	4470

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	25	23	17	16	1	1	42	35	2668
2017	Non-shift worker	15	26	25	19	13	1	1	42	33	4472

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	26	22	16	15	1	1	46	31	2674
2017	Non-shift worker	22	27	22	15	12	0	1	50	28	4474

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	27	22	16	13	1	1	48	30	2670
2017	Non-shift worker	25	29	22	12	8	1	2	56	22	4463

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	28	20	10	7	0	1	62	18	2684
2017	Non-shift worker	47	25	14	7	4	0	2	74	12	4496

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	22	11	8	7	1	2	74	15	2679
2017	Non-shift worker	63	15	8	4	6	1	3	81	10	4489

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	34	15	7	4	0	1	73	12	2684
2017	Non-shift worker	49	29	11	5	3	0	2	80	9	4491

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	26	15	11	11	1	1	63	22	2678
2017	Non-shift worker	52	22	10	8	6	1	2	76	14	4492

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	11	5	3	2	1	33	86	6	2679
2017	Non-shift worker	50	12	6	2	2	0	28	87	5	4488

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	29	15	6	4	0	4	74	11	2667
2017	Non-shift worker	63	19	6	3	1	1	8	89	4	4466

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	19	6	2	3	1	4	88	5	2682
2017	Non-shift worker	62	19	7	4	4	1	4	85	8	4494

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	32	13	4	3	0	2	80	7	2678
2017	Non-shift worker	48	29	13	5	2	0	3	80	7	4487

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	26	38	18	9	0	0	34	28	2686
2017	Non-shift worker	10	27	39	16	8	0	0	37	24	4500

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	24	37	18	7	0	0	25	37	2676
2017	Non-shift worker	11	23	39	18	8	0	1	27	34	4492

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	31	18	7	7	8	1	33	67	2687
2017	Non-shift worker	41	25	15	7	6	6	1	44	56	4500

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	21	1645
2017	Non-shift worker	17	2323

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	1645
2017	Non-shift worker	27	2323

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	1645
2017	Non-shift worker	18	2323

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	1645
2017	Non-shift worker	53	2323

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	1645
2017	Non-shift worker	5	2323

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	1645
2017	Non-shift worker	32	2323

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	9	58	16	6	3	7	1603
2017	Non-shift worker	10	57	15	8	3	8	2256

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	23	21	15	21	2	9	36	41	1661
2017	Non-shift worker	10	20	17	16	26	2	10	34	47	2345

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	17	21	14	23	3	17	28	46	1658
2017	Non-shift worker	4	13	16	14	27	4	21	23	55	2340

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.