2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	42	10	9	5	75	15	1219
2017	Non-supervisor	23	41	13	12	11	64	23	5973
2014	Supervisor	33	44	9	8	6	78	14	1554
2014	Non-supervisor	23	42	13	11	9	66	21	7779
2011	Supervisor	39	42	9	7	4	81	11	1651
2011	Non-supervisor	28	40	13	11	8	68	19	8429
2008	Supervisor	41	43	7	6	3	84	9	1345
2008	Non-supervisor	29	42	13	9	6	71	16	7270

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	37	14	15	13	0	0	58	28	1217
2017	Non-supervisor	15	28	17	17	22	0	0	43	40	5977

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	35	7	3	1	88	5	1209
2017	Non-supervisor	43	36	12	6	4	79	9	5955
2014	Supervisor	64	26	6	1	2	90	3	1551
2014	Non-supervisor	51	31	10	4	3	83	7	7774
2011	Supervisor	64	28	5	2	1	92	3	1655
2011	Non-supervisor	50	34	9	4	2	85	6	8445

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	42	12	7	4	77	11	1208
2017	Non-supervisor	28	40	15	9	7	68	16	5943
2014	Supervisor	40	39	9	7	4	79	11	1555
2014	Non-supervisor	32	40	14	7	6	72	14	7778
2011	Supervisor	45	40	7	5	3	85	8	1652
2011	Non-supervisor	36	42	11	7	4	78	12	8440
2008	Supervisor	48	42	5	3	2	90	5	1346
2008	Non-supervisor	37	44	9	6	4	81	10	7319

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	27	19	19	17	1	44	37	1219
2017	Non-supervisor	15	26	20	18	21	1	41	39	5964
2014	Supervisor	20	31	18	18	12	1	52	30	1547
2014	Non-supervisor	16	31	19	17	17	1	47	34	7757
2011	Supervisor	26	37	18	11	8	1	63	19	1651
2011	Non-supervisor	19	33	21	14	11	1	53	26	8436

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	30	16	21	15	1	47	36	1217
2017	Non-supervisor	14	27	19	20	21	0	41	40	5966
2014	Supervisor	19	33	17	19	12	0	53	31	1547
2014	Non-supervisor	15	31	18	18	18	0	45	36	7756
2011	Supervisor	25	39	15	13	8	0	65	21	1650
2011	Non-supervisor	17	35	19	16	13	0	52	29	8417
2008	Supervisor	25	43	13	12	6	0	68	19	1349
2008	Non-supervisor	19	37	17	15	12	0	56	27	7321

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	26	18	15	17	2	0	48	33	1219
2017	Non-supervisor	16	22	18	17	22	5	0	40	41	5964
2014	Supervisor	25	26	16	17	13	3	0	52	31	1547
2014	Non-supervisor	18	23	20	17	18	4	0	44	36	7759
2011	Supervisor	31	28	17	12	9	3	1	61	22	1650
2011	Non-supervisor	21	26	18	15	14	5	0	50	31	8436
2008	Supervisor	31	32	16	11	7	3	0	65	19	1346
2008	Non-supervisor	21	29	18	15	11	5	1	53	28	7319

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	35	13	10	6	1	0	70	17	1218
2017	Non-supervisor	30	30	16	11	10	2	1	62	22	5969
2014	Supervisor	37	35	12	9	6	1	0	73	15	1555
2014	Non-supervisor	31	31	15	10	10	2	1	64	20	7776
2011	Supervisor	38	34	13	9	5	2	0	73	14	1650
2011	Non-supervisor	30	31	15	11	11	2	1	63	22	8436
2008	Supervisor	34	33	15	9	7	2	0	68	16	1343
2008	Non-supervisor	31	30	14	12	10	3	1	63	22	7327

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	36	11	10	8	0	0	71	18	1218
2017	Non-supervisor	29	32	13	13	11	1	1	62	24	5968
2014	Supervisor	36	36	10	10	7	0	0	72	18	1555
2014	Non-supervisor	29	34	14	12	10	1	0	63	22	7777
2011	Supervisor	36	39	9	10	6	1	0	75	16	1645
2011	Non-supervisor	27	34	13	13	12	1	0	62	25	8427
2008	Supervisor	34	36	11	11	8	1	0	70	19	1344
2008	Non-supervisor	28	32	14	13	12	1	1	61	25	7319

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	33	10	9	7	74	15	1215
2017	Non-supervisor	35	28	15	11	11	63	22	5964
2014	Supervisor	43	31	11	8	7	74	14	1552
2014	Non-supervisor	35	29	15	10	11	65	21	7772

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	29	16	17	15	2	0	51	33	1219
2017	Non-supervisor	13	24	20	15	21	7	0	40	39	5978
2014	Supervisor	21	33	16	15	12	3	0	56	28	1553
2014	Non-supervisor	14	25	19	15	20	7	0	42	37	7768
2011	Supervisor	25	34	16	13	9	4	0	60	23	1649
2011	Non-supervisor	14	25	20	15	19	7	1	42	36	8425

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	27	14	22	21	1	41	44	1219
2017	Non-supervisor	10	20	17	20	30	2	31	51	5975
2014	Supervisor	16	29	16	21	17	1	45	39	1552
2014	Non-supervisor	10	21	19	20	27	2	32	49	7772
2011	Supervisor	18	34	16	17	13	1	53	31	1645
2011	Non-supervisor	12	24	19	17	25	2	37	43	8427
2008	Supervisor	20	36	15	15	13	1	57	28	1348
2008	Non-supervisor	14	27	18	17	21	3	42	39	7318

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	22	17	26	25	1	31	52	1220
2017	Non-supervisor	7	16	18	23	32	5	25	57	5965
2014	Supervisor	8	25	19	27	22	1	33	49	1550
2014	Non-supervisor	7	17	18	23	30	4	26	55	7769
2011	Supervisor	8	32	19	25	15	1	41	40	1651
2011	Non-supervisor	7	22	20	22	23	5	31	47	8429
2008	Supervisor	7	31	18	27	16	1	39	43	1348
2008	Non-supervisor	8	22	19	24	22	5	31	48	7322

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	20	17	20	30	3	32	51	1219
2017	Non-supervisor	8	14	14	18	40	5	23	62	5975
2014	Supervisor	14	23	18	19	23	3	38	43	1550
2014	Non-supervisor	8	15	16	18	37	6	25	58	7773
2011	Supervisor	15	30	18	18	16	3	47	35	1649
2011	Non-supervisor	9	19	17	19	29	7	30	52	8436
2008	Supervisor	12	29	18	20	17	3	43	38	1348
2008	Non-supervisor	8	20	17	19	28	9	31	51	7324

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	28	16	22	24	1	37	46	1217
2017	Non-supervisor	8	20	16	21	31	3	29	54	5968
2014	Supervisor	10	31	16	23	20	1	41	43	1551
2014	Non-supervisor	7	22	17	23	28	3	30	52	7767
2011	Supervisor	11	37	17	23	12	1	48	35	1648
2011	Non-supervisor	9	27	18	21	22	3	37	45	8425
2008	Supervisor	12	37	16	22	12	1	49	34	1347
2008	Non-supervisor	10	30	17	23	18	3	41	42	7323

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	36	16	18	13	53	31	1220
2017	Non-supervisor	14	29	16	19	22	43	41	5969
2014	Supervisor	18	35	15	17	14	54	31	1553
2014	Non-supervisor	14	29	17	19	21	43	40	7779
2011	Supervisor	18	41	15	16	10	58	26	1652
2011	Non-supervisor	14	32	17	18	19	47	37	8436

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	43	13	15	7	0	0	65	22	1216
2017	Non-supervisor	18	38	17	16	11	0	0	56	27	5973

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	29	16	26	15	2	1	42	42	1220
2017	Non-supervisor	6	12	16	21	31	12	2	21	61	5975
2014	Supervisor	14	34	17	20	13	1	1	49	33	1555
2014	Non-supervisor	6	13	18	21	30	10	1	22	58	7775

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	39	12	11	8	0	0	69	19	1219
2017	Non-supervisor	26	33	15	13	12	1	0	60	25	5981
2014	Supervisor	32	37	12	10	8	0	0	70	17	1555
2014	Non-supervisor	28	34	15	12	11	1	0	62	23	7777
2011	Supervisor	30	38	13	12	7	0	0	68	18	1653
2011	Non-supervisor	25	33	14	14	13	1	0	59	27	8434
2008	Supervisor	23	38	15	14	9	0	0	62	23	1343
2008	Non-supervisor	24	33	14	14	13	1	1	58	27	7325

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	34	19	16	10	1	2	54	27	1218
2014	Supervisor	23	35	16	14	8	2	2	61	23	1553

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	37	13	20	11	0	1	56	31	1221
2017	Non-supervisor	16	29	17	20	16	2	1	46	37	5964
2014	Supervisor	20	46	12	15	6	0	1	67	21	1555
2014	Non-supervisor	15	34	16	20	12	1	1	51	33	7778
2011	Supervisor	23	39	12	16	9	0	0	63	25	1654
2011	Non-supervisor	16	33	15	20	14	2	1	50	34	8443
2008	Supervisor	23	43	11	15	7	1	1	66	23	1346
2008	Non-supervisor	17	33	14	19	14	2	1	51	34	7327

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	34	11	15	11	2	1	62	27	1221
2017	Non-supervisor	12	21	17	18	22	8	2	36	44	5978
2014	Supervisor	32	36	12	12	7	1	1	69	19	1555
2014	Non-supervisor	13	24	18	17	19	7	1	40	40	7776
2011	Supervisor	35	31	12	11	10	2	1	67	21	1653
2011	Non-supervisor	15	23	17	17	20	7	1	42	40	8431
2008	Supervisor	34	35	12	10	7	1	1	71	18	1346
2008	Non-supervisor	17	26	17	16	16	8	1	47	35	7325

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	38	12	20	15	0	52	35	1220
2017	Non-supervisor	12	31	13	24	21	0	43	45	5974
2014	Supervisor	16	36	15	20	13	0	53	33	1554
2014	Non-supervisor	11	32	13	24	20	0	43	44	7775
2011	Supervisor	22	43	13	14	7	1	65	21	1650
2011	Non-supervisor	14	38	14	19	14	1	52	34	8442
2008	Supervisor	18	46	15	15	6	0	64	21	1345
2008	Non-supervisor	15	39	14	19	13	1	55	32	7324

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	39	7	6	2	84	9	1217
2017	Non-supervisor	33	39	13	8	6	72	15	5972
2014	Supervisor	48	37	7	5	3	85	8	1554
2014	Non-supervisor	34	39	13	8	6	73	14	7778
2011	Supervisor	49	36	7	5	3	85	8	1649
2011	Non-supervisor	37	38	13	8	5	74	13	8427
2008	Supervisor	45	43	7	4	2	87	6	1345
2008	Non-supervisor	33	42	12	7	5	76	12	7323

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	39	6	4	2	88	6	1217
2017	Non-supervisor	36	40	10	7	5	77	13	5969
2014	Supervisor	51	37	5	4	2	88	6	1552
2014	Non-supervisor	37	40	10	8	5	77	13	7778
2011	Supervisor	49	41	5	3	2	90	5	1654
2011	Non-supervisor	38	42	10	6	4	80	11	8438
2008	Supervisor	47	43	6	2	1	91	4	1346
2008	Non-supervisor	35	45	10	6	4	80	10	7324

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	27	17	26	20	1	36	47	1220
2017	Non-supervisor	8	20	16	23	30	2	29	54	5971
2014	Supervisor	12	30	19	21	17	0	42	38	1549
2014	Non-supervisor	9	20	17	22	28	3	30	52	7754
2011	Supervisor	13	33	18	20	14	1	47	35	1651
2011	Non-supervisor	10	24	18	20	24	2	36	45	8441
2008	Supervisor	14	38	19	18	10	0	53	28	1346
2008	Non-supervisor	12	28	19	20	18	2	41	39	7317

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	30	13	17	21	1	1	48	38	1219
2017	Non-supervisor	8	18	14	21	34	2	2	27	58	5971
2014	Supervisor	20	30	13	17	18	1	1	51	35	1549
2014	Non-supervisor	9	20	15	20	32	2	2	30	54	7760
2011	Supervisor	20	33	14	16	14	1	1	55	31	1654
2011	Non-supervisor	10	25	16	20	26	1	1	37	47	8433
2008	Supervisor	24	40	13	13	9	1	1	64	22	1347
2008	Non-supervisor	15	34	15	17	16	2	1	51	34	7315

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	45	11	12	7	70	19	1210
2017	Non-supervisor	15	32	15	19	19	47	38	5948
2014	Supervisor	24	44	10	13	9	69	22	1555
2014	Non-supervisor	12	32	16	19	20	45	40	7780
2011	Supervisor	34	42	8	10	5	77	15	1646
2011	Non-supervisor	18	33	15	17	17	51	34	8432

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	39	13	12	8	66	20	1208
2017	Non-supervisor	18	28	18	17	18	46	36	5952
2014	Supervisor	30	37	12	11	9	67	20	1551
2014	Non-supervisor	17	30	18	16	18	47	35	7776

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	38	15	15	8	0	61	23	1209
2017	Non-supervisor	18	32	19	17	14	0	50	31	5947
2014	Supervisor	28	37	14	13	9	0	65	22	1552
2014	Non-supervisor	17	34	19	15	14	0	51	30	7776
2011	Supervisor	34	41	11	9	4	0	76	13	1647
2011	Non-supervisor	26	38	17	12	7	1	64	19	8422

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	38	21	15	10	1	0	54	24	1219
2017	Non-supervisor	8	23	23	20	20	5	1	33	42	5966

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	33	13	15	11	0	0	61	26	1218
2017	Non-supervisor	26	30	13	13	17	0	0	56	30	5972
2014	Supervisor	24	34	14	15	12	0	0	59	27	1553
2014	Non-supervisor	24	31	15	14	15	0	1	56	29	7774
2011	Supervisor	30	36	12	13	8	0	0	66	21	1653
2011	Non-supervisor	28	34	13	12	12	1	1	62	25	8435

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	25	9	16	16	0	8	55	35	1219
2017	Non-supervisor	33	25	10	10	13	1	7	64	25	5969
2014	Supervisor	27	24	8	16	18	0	8	55	36	1554
2014	Non-supervisor	34	26	10	11	12	1	6	65	25	7776
2011	Supervisor	31	23	7	15	16	0	9	59	34	1653
2011	Non-supervisor	39	26	8	10	10	1	6	70	21	8437
2008	Supervisor	36	23	6	14	13	0	7	64	30	1344
2008	Non-supervisor	45	27	7	9	7	1	5	76	17	7318

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	33	24	15	8	1	52	23	1219
2017	Non-supervisor	40	34	15	5	3	3	76	9	5978
2014	Supervisor	16	28	26	18	12	0	44	31	1555
2014	Non-supervisor	36	34	18	6	4	2	71	10	7781
2011	Supervisor	17	32	25	15	10	0	49	25	1653
2011	Non-supervisor	37	35	16	6	3	2	74	9	8427
2008	Supervisor	16	33	28	14	9	0	49	24	1347
2008	Non-supervisor	32	38	19	6	3	2	72	9	7319

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	26	11	9	11	1	9	66	22	1218
2017	Non-supervisor	33	22	10	7	16	3	10	63	26	5970
2014	Supervisor	37	25	10	8	8	2	10	71	18	1555
2014	Non-supervisor	35	22	10	7	14	3	9	65	24	7780
2011	Supervisor	35	28	11	10	8	2	7	69	20	1653
2011	Non-supervisor	33	24	10	8	17	2	6	62	27	8438

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	35	34	30	1218
2017	Non-supervisor	28	34	38	5970
2014	Supervisor	33	34	33	1546
2014	Non-supervisor	27	37	37	7755
2011	Supervisor	33	37	29	1655
2011	Non-supervisor	29	38	33	8450

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	21	28	39	6	1	5	441
2017	Non-supervisor	15	24	38	10	7	6	1662
2014	Supervisor	17	34	37	4	9999	7	518
2014	Non-supervisor	12	38	31	10	9999	9	2095
2011	Supervisor	23	43	28	3	9999	3	554
2011	Non-supervisor	15	42	28	8	9999	7	2436

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	42	10	7	5	0	78	12	1216
2017	Non-supervisor	25	38	15	12	10	1	63	22	5969
2014	Supervisor	38	41	11	7	4	0	79	11	1554
2014	Non-supervisor	25	38	16	11	9	1	63	21	7775
2011	Supervisor	37	43	10	6	4	0	80	10	1652
2011	Non-supervisor	25	40	16	10	8	1	66	19	8443
2008	Supervisor	47	37	9	4	3	0	84	6	1346
2008	Non-supervisor	33	39	14	8	6	1	73	13	7312

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	40	17	18	9	0	56	27	1218
2017	Non-supervisor	15	33	21	16	14	1	49	30	5965
2014	Supervisor	23	43	17	12	6	0	66	18	1552
2014	Non-supervisor	16	37	21	12	11	2	55	24	7774
2011	Supervisor	28	44	13	10	4	0	73	14	1651
2011	Non-supervisor	21	40	18	11	8	1	62	20	8435

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	35	31	7	3	0	0	10	59	1218
2017	Non-supervisor	18	27	32	13	6	1	3	20	47	5948
2014	Supervisor	23	38	29	8	1	0	1	9	61	1553
2014	Non-supervisor	18	30	32	13	5	1	2	18	49	7771
2011	Supervisor	19	35	33	9	2	0	1	11	55	1651
2011	Non-supervisor	15	28	32	15	7	1	3	22	44	8412
2008	Supervisor	14	36	37	10	2	0	0	13	50	1347
2008	Non-supervisor	12	27	35	17	7	1	2	24	40	7306

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	33	26	9	3	0	1	13	61	1215
2017	Non-supervisor	25	26	25	12	7	2	2	20	53	5949
2014	Supervisor	25	32	28	10	3	0	1	14	58	1554
2014	Non-supervisor	25	27	26	12	6	2	2	19	54	7768
2011	Supervisor	19	32	30	13	5	0	1	18	52	1655
2011	Non-supervisor	19	24	26	16	10	2	3	27	46	8414
2008	Supervisor	18	30	32	13	5	0	1	18	49	1341
2008	Non-supervisor	17	24	28	17	9	2	2	27	43	7301

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	31	25	8	2	0	1	10	65	1218
2017	Non-supervisor	25	25	24	13	7	3	4	21	54	5957
2014	Supervisor	34	31	24	8	3	0	1	11	65	1552
2014	Non-supervisor	25	27	25	12	5	2	3	19	55	7762
2011	Supervisor	26	31	27	11	3	1	1	15	58	1650
2011	Non-supervisor	18	24	27	16	7	2	4	25	46	8403
2008	Supervisor	21	32	29	12	3	0	2	16	55	1346
2008	Non-supervisor	17	23	29	18	7	2	3	27	42	7298

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	27	30	16	4	0	1	20	50	1216
2017	Non-supervisor	11	14	26	26	13	2	7	43	28	5919
2014	Supervisor	29	30	27	10	3	0	1	13	60	1553
2014	Non-supervisor	13	16	29	25	11	2	5	38	31	7746
2011	Supervisor	21	28	31	14	4	0	1	19	50	1648
2011	Non-supervisor	9	14	27	27	14	1	6	45	25	8400
2008	Supervisor	17	27	32	19	5	0	1	23	44	1344
2008	Non-supervisor	7	13	28	30	15	1	5	48	22	7290

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	31	17	5	2	0	0	6	77	1218
2017	Non-supervisor	32	23	21	12	7	1	3	20	58	5949
2014	Supervisor	43	30	20	5	2	0	0	6	74	1553
2014	Non-supervisor	31	26	23	11	6	1	2	18	59	7764
2011	Supervisor	34	32	25	6	3	0	1	9	66	1653
2011	Non-supervisor	23	24	26	15	8	1	3	24	49	8418
2008	Supervisor	25	35	26	11	2	0	1	13	61	1346
2008	Non-supervisor	18	23	28	18	10	1	3	29	42	7288

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	23	31	16	4	0	1	20	48	1214
2017	Non-supervisor	19	20	24	19	11	3	4	32	42	5948
2014	Supervisor	16	21	33	21	6	1	1	28	38	1554
2014	Non-supervisor	16	19	26	21	11	3	4	35	38	7762
2011	Supervisor	17	25	32	17	6	1	2	24	43	1646
2011	Non-supervisor	15	20	25	20	13	3	5	36	37	8396
2008	Supervisor	25	30	28	13	4	0	1	17	55	1346
2008	Non-supervisor	22	24	24	16	9	2	3	26	48	7304

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	29	30	7	2	0	1	10	60	1216
2017	Non-supervisor	24	24	27	12	7	3	4	19	51	5951
2014	Supervisor	32	32	26	6	2	0	1	9	65	1553
2014	Non-supervisor	23	24	29	12	6	2	3	19	51	7764

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	34	8	11	6	0	0	75	17	1220
2017	Non-supervisor	26	27	13	16	16	1	1	54	33	5962
2014	Supervisor	47	30	7	10	5	0	0	78	15	1554
2014	Non-supervisor	31	29	12	14	13	1	0	61	27	7777

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	43	9	11	5	74	17	1218
2017	Non-supervisor	25	39	14	13	8	65	21	5971
2014	Supervisor	34	47	8	8	3	82	10	1554
2014	Non-supervisor	28	41	13	11	7	70	17	7770

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	37	19	6	3	4	0	70	10	1219
2017	Non-supervisor	22	31	23	8	9	6	1	57	18	5967
2014	Supervisor	38	36	14	4	3	4	0	77	8	1546
2014	Non-supervisor	30	33	19	6	6	5	1	66	13	7752

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	43	15	9	5	1	71	13	1217
2017	Non-supervisor	21	36	20	11	9	3	59	21	5972
2014	Supervisor	35	39	14	7	3	2	75	11	1548
2014	Non-supervisor	26	35	18	10	8	3	63	18	7758
2011	Supervisor	28	41	17	7	5	2	71	12	1649
2011	Non-supervisor	21	35	19	10	11	3	59	22	8425

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	39	12	11	7	70	18	1219
2017	Non-supervisor	22	36	16	13	13	58	26	5974
2014	Supervisor	35	36	13	10	6	71	16	1547
2014	Non-supervisor	27	36	15	11	11	63	22	7756
2011	Supervisor	35	41	13	7	5	75	12	1638
2011	Non-supervisor	26	38	15	10	10	64	21	8412
2008	Supervisor	31	43	10	10	6	74	16	1347
2008	Non-supervisor	25	37	15	11	11	62	23	7323

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	38	15	14	9	1	1	62	23	1219
2017	Non-supervisor	15	26	18	16	18	4	3	44	36	5971
2014	Supervisor	30	39	13	11	5	1	1	70	17	1554
2014	Non-supervisor	21	28	18	13	13	4	3	53	28	7780

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	48	10	5	3	0	82	8	1218
2017	Non-supervisor	27	42	16	8	5	2	71	13	5965
2014	Supervisor	42	45	8	4	1	1	87	5	1550
2014	Non-supervisor	30	44	13	6	4	3	77	10	7759
2011	Supervisor	35	44	12	5	2	2	81	7	1648
2011	Non-supervisor	27	42	16	8	4	3	71	13	8424

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	41	10	6	3	1	0	81	9	1215
2017	Non-supervisor	23	38	15	11	9	3	1	64	21	5962
2014	Supervisor	45	38	8	5	3	1	0	83	9	1551
2014	Non-supervisor	26	38	13	11	8	3	1	66	20	7763
2011	Supervisor	42	37	9	7	4	1	0	80	11	1648
2011	Non-supervisor	27	36	14	10	8	3	1	66	19	8416
2008	Supervisor	43	38	10	6	2	1	0	81	9	1346
2008	Non-supervisor	25	37	14	11	8	4	1	65	20	7316

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	40	18	11	5	1	0	66	16	1216
2017	Non-supervisor	13	30	23	15	13	4	1	46	30	5966
2014	Supervisor	30	37	17	10	4	2	0	68	14	1551
2014	Non-supervisor	14	28	25	15	12	5	1	45	29	7767
2011	Supervisor	24	40	18	11	5	2	0	66	16	1647
2011	Non-supervisor	12	30	23	15	13	6	2	45	30	8424

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	22	17	18	17	4	4	43	38	1216
2017	Non-supervisor	12	22	16	19	23	6	2	37	46	5965
2014	Supervisor	20	25	15	16	16	5	3	48	36	1551
2014	Non-supervisor	11	22	17	18	24	7	1	35	46	7763
2011	Supervisor	20	24	17	17	13	5	5	48	33	1645
2011	Non-supervisor	11	22	16	19	23	8	2	36	46	8438

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	50	8	17	9	66	26	1219
2017	Non-supervisor	18	43	8	20	12	60	32	5978
2014	Supervisor	20	50	7	17	6	70	23	1553
2014	Non-supervisor	18	44	8	19	11	62	30	7779
2011	Supervisor	21	52	5	15	6	73	21	1651
2011	Non-supervisor	18	45	6	20	11	63	31	8443
2008	Supervisor	25	53	6	12	4	77	16	1343
2008	Non-supervisor	20	46	7	17	9	66	27	7319

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	35	8	14	10	67	25	1216
2017	Non-supervisor	24	33	9	18	15	57	33	5975
2014	Supervisor	34	34	7	14	10	68	25	1555
2014	Non-supervisor	25	34	9	17	14	60	31	7771
2011	Supervisor	34	37	7	12	10	71	22	1643
2011	Non-supervisor	26	34	11	15	14	60	29	8414

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	42	7	8	4	81	12	1215
2017	Non-supervisor	25	37	12	15	10	63	25	5956
2014	Supervisor	43	40	8	6	2	84	8	1552
2014	Non-supervisor	25	38	13	14	9	64	23	7772

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	25	5	3	2	1	1	90	5	1218
2017	Non-supervisor	62	24	6	4	2	1	1	88	6	5962
2014	Supervisor	64	25	5	4	2	0	1	90	5	1552
2014	Non-supervisor	61	25	6	3	2	1	1	88	6	7776
2011	Supervisor	67	21	5	4	1	1	1	90	5	1649
2011	Non-supervisor	64	23	5	3	2	1	1	89	6	8447
2008	Supervisor	71	21	4	2	1	1	1	93	3	1343
2008	Non-supervisor	66	23	4	4	2	1	1	90	6	7311

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	20	5	8	4	0	82	13	1220
2017	Non-supervisor	62	21	7	5	4	1	84	9	5978
2014	Supervisor	62	20	6	7	4	1	83	11	1554
2014	Non-supervisor	61	21	7	6	4	2	83	10	7774
2011	Supervisor	65	18	5	7	4	1	84	11	1650
2011	Non-supervisor	65	19	5	6	3	1	86	9	8439
2008	Supervisor	64	20	5	6	4	1	85	10	1344
2008	Non-supervisor	67	18	5	5	3	1	86	9	7312

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	69	16	6	4	3	0	2	87	7	1221
2017	Non-supervisor	63	15	8	4	3	1	6	84	8	5974
2014	Supervisor	72	14	4	4	3	0	3	89	7	1554
2014	Non-supervisor	65	16	6	3	4	0	5	86	7	7777
2011	Supervisor	69	15	5	4	3	0	3	87	8	1647
2011	Non-supervisor	64	15	7	4	3	1	6	85	8	8422
2008	Supervisor	68	12	6	4	3	1	6	86	8	1346
2008	Non-supervisor	61	12	6	4	4	1	11	84	10	7327

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	76	12	5	2	2	0	2	91	4	1218
2017	Non-supervisor	71	14	5	2	3	1	3	89	5	5971
2014	Supervisor	79	11	4	2	1	0	4	93	3	1554
2014	Non-supervisor	72	13	5	2	3	0	4	89	5	7774
2011	Supervisor	77	11	4	2	2	0	3	91	5	1650
2011	Non-supervisor	71	12	6	2	3	1	5	88	6	8420
2008	Supervisor	78	8	4	2	2	0	7	92	4	1343
2008	Non-supervisor	73	9	4	2	3	1	7	89	6	7321

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	22	8	6	3	0	3	82	9	1221
2017	Non-supervisor	52	18	11	4	3	4	9	80	8	5969
2014	Supervisor	59	19	9	5	3	1	5	82	8	1549
2014	Non-supervisor	52	19	10	4	3	3	9	80	8	7756

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	21	8	3	1	2	2	87	4	1218
2017	Non-supervisor	60	20	9	3	2	3	4	85	5	5970
2014	Supervisor	66	18	7	3	1	1	3	88	5	1548
2014	Non-supervisor	58	20	8	3	2	4	5	86	5	7756
2011	Supervisor	66	19	7	2	1	2	2	89	4	1649
2011	Non-supervisor	60	19	9	3	2	4	3	85	5	8418
2008	Supervisor	69	18	6	2	1	2	2	90	4	1346
2008	Non-supervisor	62	18	8	3	2	3	3	86	6	7321

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	23	77	1217
2017	Non-supervisor	27	73	5963
2014	Supervisor	19	81	1544
2014	Non-supervisor	24	76	7740

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	276
2017	Non-supervisor	58	1567
2014	Supervisor	35	292
2014	Non-supervisor	55	1829

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	276
2017	Non-supervisor	69	1567
2014	Supervisor	63	292
2014	Non-supervisor	67	1829

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	276
2017	Non-supervisor	4	1567
2014	Supervisor	32	292
2014	Non-supervisor	3	1829

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	276
2017	Non-supervisor	7	1567
2014	Supervisor	3	292
2014	Non-supervisor	6	1829

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	276
2017	Non-supervisor	5	1567
2014	Supervisor	2	292
2014	Non-supervisor	3	1829

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	276
2017	Non-supervisor	20	1567
2014	Supervisor	7	292
2014	Non-supervisor	20	1829

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	2	276
2017	Non-supervisor	2	1567
2014	Supervisor	6	292
2014	Non-supervisor	3	1829

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	45	276
2017	Non-supervisor	40	1568
2014	Supervisor	40	292
2014	Non-supervisor	39	1828

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	38	276
2017	Non-supervisor	38	1568
2014	Supervisor	33	292
2014	Non-supervisor	37	1828

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	276
2017	Non-supervisor	49	1568
2014	Supervisor	45	292
2014	Non-supervisor	45	1828

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	42	276
2017	Non-supervisor	44	1568
2014	Supervisor	39	292
2014	Non-supervisor	42	1828

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	276
2017	Non-supervisor	31	1568
2014	Supervisor	30	292
2014	Non-supervisor	30	1828

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	60	276
2017	Non-supervisor	60	1568
2014	Supervisor	57	292
2014	Non-supervisor	61	1828

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	49	276
2017	Non-supervisor	40	1568
2014	Supervisor	42	292
2014	Non-supervisor	37	1828

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	3	1568
2014	Non-supervisor	2	1828

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	276
2017	Non-supervisor	13	1568
2014	Supervisor	11	292
2014	Non-supervisor	11	1828

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	276
2017	Non-supervisor	14	1568
2014	Supervisor	14	292
2014	Non-supervisor	13	1828

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	276
2017	Non-supervisor	58	1568
2014	Supervisor	46	292
2014	Non-supervisor	55	1828

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	276
2017	Non-supervisor	30	1568
2014	Supervisor	32	292
2014	Non-supervisor	31	1828

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	276
2017	Non-supervisor	15	1568
2014	Supervisor	18	292
2014	Non-supervisor	16	1828

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	62	276
2017	Non-supervisor	45	1569
2014	Supervisor	50	292
2014	Non-supervisor	45	1826

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	276
2017	Non-supervisor	27	1569
2014	Supervisor	37	292
2014	Non-supervisor	29	1826

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	276
2017	Non-supervisor	5	1569
2014	Supervisor	15	292
2014	Non-supervisor	6	1826

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	276
2017	Non-supervisor	26	1569
2014	Supervisor	7	292
2014	Non-supervisor	26	1826

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	276
2017	Non-supervisor	8	1569
2014	Supervisor	9	292
2014	Non-supervisor	10	1826

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	276
2017	Non-supervisor	13	1569
2014	Supervisor	5	292
2014	Non-supervisor	13	1826

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	276
2017	Non-supervisor	16	1569
2014	Supervisor	14	292
2014	Non-supervisor	17	1826

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	276
2017	Non-supervisor	11	1569
2014	Supervisor	15	292
2014	Non-supervisor	12	1826

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	276
2017	Non-supervisor	28	1569
2014	Supervisor	25	292
2014	Non-supervisor	28	1826

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	257
2017	Non-supervisor	12	1373
2014	Supervisor	10	279
2014	Non-supervisor	11	1595

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	257
2017	Non-supervisor	17	1373
2014	Supervisor	11	279
2014	Non-supervisor	15	1595

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	257
2017	Non-supervisor	10	1373
2014	Supervisor	9	279
2014	Non-supervisor	12	1595

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	257
2017	Non-supervisor	6	1373
2014	Supervisor	7	279
2014	Non-supervisor	8	1595

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	257
2017	Non-supervisor	7	1373
2014	Supervisor	7	279
2014	Non-supervisor	7	1595

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	257
2017	Non-supervisor	8	1373
2014	Supervisor	13	279
2014	Non-supervisor	9	1595

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	257
2017	Non-supervisor	8	1373
2014	Supervisor	11	279
2014	Non-supervisor	9	1595

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	257
2017	Non-supervisor	11	1373
2014	Supervisor	4	279
2014	Non-supervisor	9	1595

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	257
2017	Non-supervisor	11	1373
2014	Supervisor	6	279
2014	Non-supervisor	11	1595

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	27	257
2017	Non-supervisor	31	1373
2014	Supervisor	27	279
2014	Non-supervisor	29	1595

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	257
2017	Non-supervisor	10	1373
2014	Supervisor	11	279
2014	Non-supervisor	9	1595

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	257
2017	Non-supervisor	50	1373
2014	Supervisor	46	279
2014	Non-supervisor	49	1595

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	1373
2014	Non-supervisor	1	1595

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	257
2017	Non-supervisor	60	1373
2014	Supervisor	57	279
2014	Non-supervisor	60	1595

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	257
2017	Non-supervisor	2	1373

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	257
2017	Non-supervisor	13	1373
2014	Supervisor	18	279
2014	Non-supervisor	13	1595

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	98	2	277
2017	Non-supervisor	98	2	1568

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	25	20	12	13	11	3	48	29	1219
2017	Non-supervisor	9	14	23	11	18	20	6	31	38	5979
2014	Supervisor	19	25	21	9	9	14	3	53	22	1546
2014	Non-supervisor	9	14	23	10	14	23	7	33	34	7748

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	32	20	12	10	4	0	57	22	1219
2017	Non-supervisor	14	25	23	12	15	9	1	44	31	5968
2014	Supervisor	25	33	20	8	7	6	1	62	16	1546
2014	Non-supervisor	14	25	24	11	12	13	2	45	27	7748
2011	Supervisor	30	41	16	7	3	3	0	73	11	1647
2011	Non-supervisor	21	35	20	10	8	6	0	59	20	8437

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	10	90	1217
2017	Non-supervisor	15	85	5967
2014	Supervisor	8	92	1543
2014	Non-supervisor	13	87	7733

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	32	118
2017	Non-supervisor	42	854
2014	Supervisor	25	127
2014	Non-supervisor	34	987

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	83	118
2017	Non-supervisor	83	854
2014	Supervisor	84	127
2014	Non-supervisor	84	987

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	118
2017	Non-supervisor	3	854
2014	Supervisor	10	127
2014	Non-supervisor	2	987

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	4	854
2014	Non-supervisor	3	987

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	854
2014	Non-supervisor	5	987

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	118
2017	Non-supervisor	17	854
2014	Supervisor	5	127
2014	Non-supervisor	14	987

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	118
2017	Non-supervisor	5	854
2014	Supervisor	11	127
2014	Non-supervisor	9	987

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	118
2017	Non-supervisor	20	855
2014	Supervisor	11	126
2014	Non-supervisor	16	988

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	118
2017	Non-supervisor	17	855
2014	Supervisor	15	126
2014	Non-supervisor	15	988

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	118
2017	Non-supervisor	13	855
2014	Supervisor	7	126
2014	Non-supervisor	9	988

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	6	855
2014	Non-supervisor	5	988

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	118
2017	Non-supervisor	24	855
2014	Supervisor	23	126
2014	Non-supervisor	23	988

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	118
2017	Non-supervisor	33	855
2014	Supervisor	27	126
2014	Non-supervisor	26	988

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	118
2017	Non-supervisor	4	855
2014	Supervisor	7	126
2014	Non-supervisor	3	988

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	855

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	118
2017	Non-supervisor	11	855
2014	Supervisor	9	126
2014	Non-supervisor	11	988

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	118
2017	Non-supervisor	26	855
2014	Supervisor	23	126
2014	Non-supervisor	25	988

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	118
2017	Non-supervisor	1	855

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	118
2017	Non-supervisor	19	855
2014	Supervisor	21	126
2014	Non-supervisor	19	988

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	118
2014	Supervisor	0	126
2014	Non-supervisor	1	988

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	118
2017	Non-supervisor	18	855
2014	Supervisor	25	126
2014	Non-supervisor	27	988

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	118
2017	Non-supervisor	31	856
2014	Supervisor	31	126
2014	Non-supervisor	33	988

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	118
2017	Non-supervisor	16	856
2014	Supervisor	14	126
2014	Non-supervisor	16	988

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	118
2017	Non-supervisor	6	856
2014	Supervisor	9	126
2014	Non-supervisor	6	988

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	856
2014	Supervisor	5	126
2014	Non-supervisor	26	988

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	118
2017	Non-supervisor	5	856
2014	Supervisor	4	126
2014	Non-supervisor	6	988

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	118
2017	Non-supervisor	11	856
2014	Supervisor	4	126
2014	Non-supervisor	13	988

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	118
2017	Non-supervisor	8	856
2014	Supervisor	7	126
2014	Non-supervisor	11	988

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	118
2017	Non-supervisor	8	856
2014	Supervisor	17	126
2014	Non-supervisor	11	988

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	55	118
2017	Non-supervisor	47	856
2014	Supervisor	54	126
2014	Non-supervisor	43	988

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	111
2017	Non-supervisor	5	765
2014	Supervisor	8	121
2014	Non-supervisor	5	862

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	111
2017	Non-supervisor	10	765
2014	Non-supervisor	9	862

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	4	765
2014	Non-supervisor	4	862

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	111
2017	Non-supervisor	2	765
2014	Non-supervisor	2	862

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	111
2017	Non-supervisor	2	765
2014	Supervisor	0	121
2014	Non-supervisor	1	862

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	111
2017	Non-supervisor	5	765
2014	Supervisor	5	121
2014	Non-supervisor	5	862

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	111
2017	Non-supervisor	5	765
2014	Supervisor	4	121
2014	Non-supervisor	6	862

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	111
2017	Non-supervisor	11	765
2014	Supervisor	7	121
2014	Non-supervisor	9	862

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	765
2014	Supervisor	8	121
2014	Non-supervisor	9	862

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	111
2017	Non-supervisor	26	765
2014	Supervisor	22	121
2014	Non-supervisor	29	862

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	111
2017	Non-supervisor	11	765
2014	Supervisor	9	121
2014	Non-supervisor	9	862

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	48	111
2017	Non-supervisor	46	765
2014	Supervisor	50	121
2014	Non-supervisor	47	862

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	2	765
2014	Non-supervisor	1	862

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	61	111
2017	Non-supervisor	67	765
2014	Supervisor	66	121
2014	Non-supervisor	70	862

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	111
2017	Non-supervisor	1	765

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	111
2017	Non-supervisor	12	765
2014	Supervisor	20	121
2014	Non-supervisor	14	862

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	98	2	117
2017	Non-supervisor	98	2	856

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	23	25	5	5	18	5	56	13	1221
2017	Non-supervisor	10	16	26	6	10	25	6	38	24	5978
2014	Supervisor	21	24	22	5	4	20	4	60	11	1546
2014	Non-supervisor	10	15	26	6	8	29	6	39	22	7741

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	32	21	6	5	7	1	65	12	1216
2017	Non-supervisor	17	27	24	8	10	13	2	52	20	5966
2014	Supervisor	29	32	19	5	4	10	1	69	10	1544
2014	Non-supervisor	16	25	24	7	8	17	2	51	19	7736
2011	Supervisor	37	41	12	4	2	4	0	82	6	1646
2011	Non-supervisor	25	36	19	7	5	8	0	66	14	8407

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	17	83	1216
2017	Non-supervisor	24	76	5970
2014	Supervisor	12	88	1541
2014	Non-supervisor	20	80	7726

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	82	18	197
2017	Non-supervisor	75	25	1444
2014	Supervisor	73	27	183
2014	Non-supervisor	76	24	1517

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	36	2	9	5	0	0	84	14	160
2017	Non-supervisor	39	35	7	11	7	1	0	75	18	1088
2014	Supervisor	56	27	5	4	7	1	1	84	11	133
2014	Non-supervisor	38	35	7	11	8	0	0	74	19	1161

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	38	4	1	0	0	8	94	2	1219
2017	Non-supervisor	24	51	11	6	3	2	3	79	9	5980
2014	Supervisor	46	42	3	1	1	0	8	94	2	1547
2014	Non-supervisor	23	54	11	6	2	1	2	80	9	7748
2011	Supervisor	46	40	4	2	0	0	7	93	3	1647
2011	Non-supervisor	22	54	11	8	2	1	2	79	10	8425
2008	Supervisor	46	40	4	2	1	0	7	92	3	1352
2008	Non-supervisor	22	48	12	9	4	2	4	74	13	7330

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	32	20	11	7	10	7	54	22	1218
2017	Non-supervisor	6	20	23	16	17	14	5	31	40	5976
2014	Supervisor	15	29	21	8	6	11	10	55	18	1548
2014	Non-supervisor	6	23	24	15	13	13	6	36	34	7744
2011	Supervisor	18	31	19	10	5	10	6	58	19	1647
2011	Non-supervisor	6	25	23	15	12	15	4	38	34	8414

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	34	9	4	2	3	9	84	7	1221
2017	Non-supervisor	26	34	15	8	6	7	3	67	16	5978
2014	Supervisor	42	31	9	5	2	3	9	83	7	1546
2014	Non-supervisor	26	38	15	8	5	7	2	70	13	7745
2011	Supervisor	44	32	8	3	1	3	9	86	5	1649
2011	Non-supervisor	27	36	14	8	5	7	2	70	14	8430
2008	Supervisor	44	35	6	4	1	2	8	87	6	1349
2008	Non-supervisor	24	38	14	7	4	8	4	71	13	7328

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	33	13	7	4	4	8	73	12	1218
2017	Non-supervisor	15	27	19	12	14	10	3	49	29	5965
2014	Supervisor	32	33	11	6	4	5	9	75	12	1546
2014	Non-supervisor	16	30	18	12	12	10	2	52	27	7744
2011	Supervisor	36	34	10	5	3	4	8	80	9	1646
2011	Non-supervisor	18	31	17	11	10	10	2	56	24	8412
2008	Supervisor	36	34	10	7	3	1	9	77	12	1348
2008	Non-supervisor	20	33	16	12	10	6	3	58	24	7315

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	30	9	7	7	1	0	77	15	1218
2017	Non-supervisor	38	30	11	9	10	1	1	69	20	5970

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	27	10	6	7	1	0	77	13	1215
2017	Non-supervisor	38	28	15	8	10	2	0	67	18	5969

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	46	15	9	5	1	0	71	14	1217
2017	Non-supervisor	18	39	18	11	11	3	0	59	22	5972

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	32	19	21	18	0	0	42	39	1219
2017	Non-supervisor	9	28	18	20	22	2	0	38	44	5968

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	27	18	12	11	0	1	57	24	1216
2017	Non-supervisor	24	27	20	12	15	0	2	52	27	5958

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	19	26	24	23	0	0	27	47	1220
2017	Non-supervisor	20	27	25	15	12	0	1	48	27	5966

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	25	26	22	17	0	0	35	39	1213
2017	Non-supervisor	29	27	20	10	8	1	5	59	20	5952

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	12	21	27	36	0	0	16	63	1220
2017	Non-supervisor	13	17	20	20	28	1	1	31	49	5956

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	26	23	12	9	0	4	55	22	1215
2017	Non-supervisor	40	23	15	6	6	1	9	70	13	5958

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	26	28	16	13	0	0	42	29	1208
2017	Non-supervisor	21	26	23	15	14	0	1	48	29	5941

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	30	27	18	11	0	0	44	29	1211
2017	Non-supervisor	19	27	24	16	12	1	2	47	28	5939

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	23	26	24	19	0	0	31	43	1209
2017	Non-supervisor	17	26	23	17	14	1	2	44	32	5940

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	27	24	18	13	0	1	45	31	1211
2017	Non-supervisor	21	27	22	15	13	1	2	49	29	5947

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	24	26	17	15	0	0	42	32	1209
2017	Non-supervisor	24	29	21	13	9	1	2	55	23	5933

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	26	13	6	4	0	1	77	10	1221
2017	Non-supervisor	41	26	17	9	6	0	2	68	15	5970

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	17	9	4	5	0	2	81	9	1218
2017	Non-supervisor	57	18	9	6	6	1	3	78	13	5962

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	32	12	6	4	0	1	77	10	1221
2017	Non-supervisor	45	31	13	6	4	1	2	77	10	5966

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	23	11	8	6	0	1	74	14	1221
2017	Non-supervisor	45	23	13	9	8	1	2	70	17	5961

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	31	19	9	5	0	1	66	15	1218
2017	Non-supervisor	51	8	3	1	1	1	35	93	3	5960

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	24	7	3	1	0	2	89	3	1208
2017	Non-supervisor	53	23	10	4	3	1	7	82	7	5936

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	75	15	4	2	2	0	2	92	4	1219
2017	Non-supervisor	60	20	7	4	4	1	5	85	8	5969

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	29	11	3	2	0	1	84	5	1217
2017	Non-supervisor	46	31	13	5	3	0	3	79	8	5960

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	19	41	23	12	0	0	24	35	1221
2017	Non-supervisor	10	28	38	15	8	0	0	38	24	5977

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	30	39	13	4	0	0	16	45	1217
2017	Non-supervisor	11	22	38	19	9	0	0	28	33	5963

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	29	16	7	7	5	0	39	61	1219
2017	Non-supervisor	37	27	16	7	6	7	1	40	60	5979

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	704
2017	Non-supervisor	20	3270

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	704
2017	Non-supervisor	29	3270

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	704
2017	Non-supervisor	23	3270

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	74	704
2017	Non-supervisor	50	3270

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	704
2017	Non-supervisor	6	3270

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	704
2017	Non-supervisor	30	3270

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	9	57	14	7	3	9	697
2017	Non-supervisor	10	58	15	7	3	7	3167

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	23	17	14	26	2	8	38	43	707
2017	Non-supervisor	9	21	19	16	23	2	10	34	45	3305

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	12	16	11	27	4	25	24	54	704
2017	Non-supervisor	5	15	19	14	25	4	18	26	50	3299

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.