2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	41	13	12	9	66	21	1240
2017	Non-visible minority	24	42	13	12	10	66	22	5875
2014	Visible minority	24	43	13	11	8	68	19	1529
2014	Non-visible minority	25	43	13	11	9	68	19	7678
2011	Visible minority	27	41	14	10	7	68	18	1617
2011	Non-visible minority	30	40	12	10	7	71	17	8370
2008	Visible minority	30	41	15	8	6	71	14	1250
2008	Non-visible minority	31	42	12	9	6	73	15	7319

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	30	19	15	18	1	0	48	33	1237
2017	Non-visible minority	15	30	16	17	21	0	0	46	39	5880

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	35	11	5	4	80	8	1229
2017	Non-visible minority	44	36	11	5	3	80	9	5860
2014	Visible minority	56	29	9	3	2	86	5	1530
2014	Non-visible minority	53	31	10	4	3	84	7	7670
2011	Visible minority	51	34	10	3	2	85	5	1619
2011	Non-visible minority	53	33	8	3	2	86	5	8387

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	38	15	8	6	70	15	1228
2017	Non-visible minority	29	41	15	9	7	70	16	5849
2014	Visible minority	33	41	15	5	5	74	11	1529
2014	Non-visible minority	33	40	13	8	6	73	14	7678
2011	Visible minority	32	44	13	6	4	76	10	1620
2011	Non-visible minority	38	41	9	7	4	79	11	8378
2008	Visible minority	36	43	10	6	4	80	10	1255
2008	Non-visible minority	39	44	8	6	3	83	9	7364

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	27	21	15	18	1	46	33	1234
2017	Non-visible minority	14	26	19	19	21	1	40	40	5872
2014	Visible minority	18	29	21	15	15	1	48	30	1527
2014	Non-visible minority	16	31	19	17	16	1	48	33	7678
2011	Visible minority	21	33	21	12	11	1	55	24	1619
2011	Non-visible minority	20	34	20	14	11	1	55	25	8376

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	29	21	16	17	1	46	33	1236
2017	Non-visible minority	14	27	18	21	20	0	41	41	5870
2014	Visible minority	17	31	19	16	16	0	49	32	1528
2014	Non-visible minority	15	31	18	19	17	0	46	36	7676
2011	Visible minority	19	35	20	12	12	1	55	25	1612
2011	Non-visible minority	19	35	18	16	12	0	54	28	8362
2008	Visible minority	21	35	19	15	9	1	57	24	1251
2008	Non-visible minority	20	38	16	15	11	0	58	26	7372

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	20	18	17	22	5	0	40	41	1236
2017	Non-visible minority	17	23	18	17	21	4	0	42	40	5870
2014	Visible minority	19	24	19	17	17	4	0	45	35	1529
2014	Non-visible minority	19	24	19	17	17	4	0	45	35	7678
2011	Visible minority	22	25	18	14	17	4	0	49	33	1618
2011	Non-visible minority	23	26	17	15	13	5	1	52	29	8372
2008	Visible minority	21	27	17	15	14	5	0	51	31	1252
2008	Non-visible minority	23	29	18	15	10	5	1	55	26	7366

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	29	16	9	9	2	0	65	19	1236
2017	Non-visible minority	30	32	15	11	10	2	1	63	21	5875
2014	Visible minority	31	31	17	9	9	2	1	65	18	1530
2014	Non-visible minority	32	32	14	10	9	2	1	66	20	7675
2011	Visible minority	32	31	16	9	9	3	0	65	19	1615
2011	Non-visible minority	32	31	14	11	10	2	0	64	21	8376
2008	Visible minority	32	29	17	9	8	4	1	64	18	1258
2008	Non-visible minority	31	30	14	12	10	3	0	63	22	7365

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	31	12	9	10	1	1	68	20	1241
2017	Non-visible minority	29	33	13	13	11	1	0	63	24	5868
2014	Visible minority	31	35	13	10	9	1	1	66	20	1530
2014	Non-visible minority	30	34	13	12	9	0	0	64	22	7676
2011	Visible minority	30	35	14	11	9	1	0	66	21	1615
2011	Non-visible minority	28	35	12	13	11	1	0	64	24	8363
2008	Visible minority	31	31	14	12	9	2	1	64	22	1257
2008	Non-visible minority	29	33	13	13	11	1	0	62	24	7360

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	26	15	7	11	1	67	18	1235
2017	Non-visible minority	35	29	14	11	11	0	65	22	5866
2014	Visible minority	37	30	14	9	9	0	68	18	1531
2014	Non-visible minority	36	29	14	10	10	0	66	20	7667

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	23	20	14	19	7	1	43	35	1240
2017	Non-visible minority	13	25	19	16	21	6	0	41	39	5880
2014	Visible minority	14	27	18	13	19	8	0	45	35	1530
2014	Non-visible minority	15	27	19	15	18	6	0	45	35	7673
2011	Visible minority	15	24	20	13	18	9	1	43	35	1610
2011	Non-visible minority	16	27	19	15	17	6	0	46	34	8369

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	22	18	15	26	2	0	38	43	1239
2017	Non-visible minority	10	21	16	21	29	2	0	32	52	5879
2014	Visible minority	12	24	19	17	25	3	0	37	44	1529
2014	Non-visible minority	11	22	18	21	26	2	0	34	48	7677
2011	Visible minority	13	23	20	16	23	4	1	38	40	1618
2011	Non-visible minority	13	26	18	18	23	2	0	40	41	8359
2008	Visible minority	16	27	18	15	19	4	1	45	36	1255
2008	Non-visible minority	15	28	17	17	20	2	0	44	38	7364

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	18	19	18	27	5	1	31	48	1238
2017	Non-visible minority	7	17	17	24	31	4	0	25	58	5871
2014	Visible minority	9	20	19	19	28	6	0	31	50	1529
2014	Non-visible minority	7	18	18	25	28	3	0	26	55	7673
2011	Visible minority	9	23	22	20	20	6	0	34	43	1615
2011	Non-visible minority	7	24	20	23	22	5	0	33	47	8369
2008	Visible minority	10	22	19	20	21	7	1	35	44	1255
2008	Non-visible minority	7	24	19	25	21	4	0	32	48	7368

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	15	15	16	34	7	0	30	54	1239
2017	Non-visible minority	8	15	14	19	39	5	0	24	61	5878
2014	Visible minority	11	18	16	13	34	8	0	31	51	1528
2014	Non-visible minority	9	16	17	19	34	5	0	26	56	7677
2011	Visible minority	11	20	18	17	26	8	0	34	47	1614
2011	Non-visible minority	9	21	17	19	27	6	0	33	49	8376
2008	Visible minority	10	20	16	15	26	12	1	34	47	1254
2008	Non-visible minority	9	21	17	19	26	7	0	32	49	7371

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	23	16	19	26	3	37	47	1239
2017	Non-visible minority	7	21	16	22	31	3	29	54	5869
2014	Visible minority	11	26	15	19	26	3	38	46	1528
2014	Non-visible minority	7	23	18	23	27	2	31	51	7672
2011	Visible minority	12	27	19	20	19	3	40	40	1617
2011	Non-visible minority	9	29	17	22	21	2	38	44	8361
2008	Visible minority	13	31	17	19	17	3	46	37	1255
2008	Non-visible minority	10	31	17	23	17	2	41	41	7368

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	30	17	17	20	46	37	1240
2017	Non-visible minority	14	30	16	19	20	44	40	5872
2014	Visible minority	14	31	17	19	19	45	37	1530
2014	Non-visible minority	14	30	17	19	19	45	39	7677
2011	Visible minority	14	35	17	16	18	49	34	1614
2011	Non-visible minority	15	33	16	18	17	48	35	8380

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	37	16	13	9	0	0	62	22	1239
2017	Non-visible minority	18	39	16	16	11	0	0	57	27	5874

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	15	19	16	26	15	2	27	50	1240
2017	Non-visible minority	6	15	16	23	29	9	1	24	59	5878
2014	Visible minority	8	16	19	17	24	13	1	29	49	1528
2014	Non-visible minority	7	17	17	21	28	8	1	27	54	7675

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	37	14	10	9	0	0	67	20	1240
2017	Non-visible minority	26	34	14	13	12	1	0	60	25	5883
2014	Visible minority	28	36	15	10	9	1	0	65	20	1531
2014	Non-visible minority	28	34	14	12	10	0	0	63	23	7674
2011	Visible minority	27	34	14	12	11	1	1	62	24	1614
2011	Non-visible minority	26	34	14	14	12	0	0	60	26	8379
2008	Visible minority	26	34	13	14	12	1	1	61	26	1257
2008	Non-visible minority	24	33	15	14	12	1	0	58	27	7364

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	31	18	17	12	3	1	51	30	151
2017	Non-visible minority	18	34	18	16	10	1	2	54	27	1051
2014	Visible minority	22	34	13	17	11	1	2	58	28	193
2014	Non-visible minority	23	36	16	13	8	2	2	61	22	1341

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	26	18	17	17	2	1	47	35	1238
2017	Non-visible minority	16	31	16	20	15	1	1	48	36	5870
2014	Visible minority	17	35	15	18	13	2	1	53	31	1529
2014	Non-visible minority	16	37	15	19	11	1	1	54	31	7677
2011	Visible minority	18	30	16	18	14	2	1	50	33	1619
2011	Non-visible minority	17	34	15	20	13	1	0	53	33	8384
2008	Visible minority	18	31	14	18	14	3	1	52	34	1256
2008	Non-visible minority	18	35	14	19	13	1	1	54	32	7370

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	20	18	15	22	9	1	39	42	1241
2017	Non-visible minority	14	24	16	18	20	7	2	41	41	5881
2014	Visible minority	15	23	18	17	19	8	1	41	39	1528
2014	Non-visible minority	17	26	17	16	17	6	1	46	36	7677
2011	Visible minority	16	23	16	14	22	8	1	44	39	1613
2011	Non-visible minority	19	25	16	16	18	6	1	46	36	8377
2008	Visible minority	19	24	15	15	16	11	1	48	35	1256
2008	Non-visible minority	20	27	16	15	15	6	1	51	32	7368

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	33	13	21	16	0	49	38	1237
2017	Non-visible minority	11	32	13	23	21	0	43	44	5880
2014	Visible minority	12	33	15	23	17	0	46	40	1530
2014	Non-visible minority	12	32	13	23	19	0	44	42	7674
2011	Visible minority	16	37	15	18	14	0	53	32	1620
2011	Non-visible minority	15	39	14	18	13	1	54	32	8376
2008	Visible minority	15	42	13	17	12	0	58	29	1256
2008	Non-visible minority	16	39	14	18	12	1	56	30	7367

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	39	14	9	8	0	69	17	1236
2017	Non-visible minority	36	40	12	8	5	0	75	13	5877
2014	Visible minority	32	39	12	10	6	0	72	16	1527
2014	Non-visible minority	37	38	12	7	5	0	76	13	7679
2011	Visible minority	34	38	13	8	5	0	73	13	1617
2011	Non-visible minority	39	37	12	7	5	0	77	12	8366
2008	Visible minority	33	39	13	9	6	1	72	15	1256
2008	Non-visible minority	35	43	11	7	4	0	78	11	7365

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	40	11	8	7	75	15	1238
2017	Non-visible minority	40	40	9	6	5	80	11	5871
2014	Visible minority	35	39	10	9	6	75	15	1528
2014	Non-visible minority	40	39	9	7	5	80	11	7676
2011	Visible minority	34	43	10	8	6	77	13	1617
2011	Non-visible minority	40	42	9	6	3	82	9	8380
2008	Visible minority	33	42	12	7	5	75	13	1255
2008	Non-visible minority	38	45	9	5	3	83	8	7369

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	20	17	20	27	3	0	34	49	1239
2017	Non-visible minority	8	21	16	25	28	2	0	29	54	5875
2014	Visible minority	10	21	19	20	26	2	1	32	48	1526
2014	Non-visible minority	9	22	17	22	26	2	0	33	49	7674
2011	Visible minority	11	25	19	19	23	2	1	37	44	1617
2011	Non-visible minority	11	26	18	21	22	2	0	38	43	8380
2008	Visible minority	14	30	18	18	17	2	1	45	37	1253
2008	Non-visible minority	12	30	20	20	17	1	0	43	37	7364

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	17	14	19	34	4	2	29	56	1236
2017	Non-visible minority	10	20	14	20	31	2	2	31	54	5877
2014	Visible minority	10	18	16	18	33	3	2	30	54	1528
2014	Non-visible minority	11	23	15	20	29	2	2	35	50	7677
2011	Visible minority	12	25	17	17	26	2	1	38	45	1617
2011	Non-visible minority	12	27	15	19	24	1	1	40	44	8374
2008	Visible minority	17	34	14	17	15	3	1	53	32	1254
2008	Non-visible minority	16	36	14	17	15	1	1	53	32	7362

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	32	16	16	15	1	0	52	32	1226
2017	Non-visible minority	16	35	14	19	17	0	0	50	36	5857
2014	Visible minority	15	36	15	17	17	0	0	51	34	1529
2014	Non-visible minority	14	34	15	18	19	0	0	48	37	7681
2011	Visible minority	19	35	15	16	15	0	1	54	31	1615
2011	Non-visible minority	21	34	14	16	15	0	0	55	31	8371

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	28	19	15	15	1	51	30	1228
2017	Non-visible minority	19	30	17	17	17	0	49	34	5857
2014	Visible minority	19	33	18	15	15	0	52	30	1529
2014	Non-visible minority	19	31	17	16	17	0	50	33	7673

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	31	18	15	13	1	53	28	1227
2017	Non-visible minority	18	33	18	17	13	0	51	31	5854
2014	Visible minority	18	35	20	14	12	1	54	26	1529
2014	Non-visible minority	19	34	18	15	13	0	53	29	7674
2011	Visible minority	27	38	16	11	6	1	66	18	1612
2011	Non-visible minority	27	39	16	11	7	1	66	18	8363

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	23	24	16	20	6	1	36	39	1238
2017	Non-visible minority	9	26	23	19	18	3	0	37	39	5870

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	32	14	12	14	1	60	26	1239
2017	Non-visible minority	26	31	13	14	16	0	56	30	5874
2014	Visible minority	24	35	14	12	14	0	60	26	1529
2014	Non-visible minority	25	31	15	15	14	1	56	29	7673
2011	Visible minority	26	35	12	13	12	1	62	26	1618
2011	Non-visible minority	28	34	13	12	11	1	63	24	8376

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	24	11	10	13	2	9	62	25	1239
2017	Non-visible minority	32	25	10	11	14	1	7	62	27	5872
2014	Visible minority	30	25	11	12	13	1	8	60	27	1529
2014	Non-visible minority	34	25	9	11	13	1	6	64	26	7676
2011	Visible minority	32	26	10	11	11	1	8	64	25	1619
2011	Non-visible minority	39	25	7	11	11	1	6	69	23	8378
2008	Visible minority	41	27	8	9	8	1	6	73	18	1256
2008	Non-visible minority	44	26	7	10	8	1	5	74	19	7359

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	34	15	5	4	1	76	9	1239
2017	Non-visible minority	36	34	16	7	4	3	72	12	5882
2014	Visible minority	31	35	21	8	5	1	66	13	1529
2014	Non-visible minority	33	33	19	8	5	2	67	14	7680
2011	Visible minority	35	37	17	6	4	2	74	10	1614
2011	Non-visible minority	34	34	18	7	5	2	70	12	8373
2008	Visible minority	30	37	22	6	4	1	68	10	1254
2008	Non-visible minority	30	37	20	7	4	1	68	11	7365

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	22	10	6	14	3	9	66	22	1236
2017	Non-visible minority	32	22	10	8	15	3	10	63	26	5876
2014	Visible minority	37	23	10	7	13	3	8	67	22	1530
2014	Non-visible minority	35	22	10	7	13	3	10	66	23	7678
2011	Visible minority	32	26	11	7	16	2	5	62	25	1617
2011	Non-visible minority	33	25	10	9	15	2	6	63	26	8379

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	32	29	40	1241
2017	Non-visible minority	28	36	36	5870
2014	Visible minority	29	31	40	1530
2014	Non-visible minority	27	38	35	7674
2011	Visible minority	34	29	37	1618
2011	Non-visible minority	29	39	32	8392

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	6	23	46	8	10	8	397
2017	Non-visible minority	18	25	36	9	5	6	1683
2014	Visible minority	4	38	40	10	9999	8	458
2014	Non-visible minority	15	38	30	8	9999	8	2127
2011	Visible minority	4	41	38	9	9999	8	545
2011	Non-visible minority	19	42	26	7	9999	6	2424

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	37	13	9	7	1	70	16	1239
2017	Non-visible minority	25	39	14	11	10	1	64	21	5868
2014	Visible minority	31	39	14	9	7	1	70	16	1529
2014	Non-visible minority	26	38	15	11	9	1	65	20	7674
2011	Visible minority	32	39	13	8	7	1	72	15	1618
2011	Non-visible minority	26	41	15	10	8	1	67	18	8384
2008	Visible minority	40	37	12	5	5	1	78	11	1254
2008	Non-visible minority	34	39	13	7	5	1	74	13	7358

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	33	20	14	11	1	54	25	1235
2017	Non-visible minority	14	35	20	16	14	1	50	30	5871
2014	Visible minority	20	37	20	12	10	1	57	23	1531
2014	Non-visible minority	17	38	20	12	10	1	56	23	7678
2011	Visible minority	23	39	18	10	8	2	63	18	1617
2011	Non-visible minority	22	41	17	11	8	1	64	19	8375

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	27	32	13	7	1	3	20	46	1232
2017	Non-visible minority	19	29	32	12	5	1	2	18	49	5857
2014	Visible minority	20	26	33	14	3	1	3	18	48	1528
2014	Non-visible minority	18	32	31	11	5	1	1	16	52	7669
2011	Visible minority	15	26	33	14	7	1	3	22	43	1609
2011	Non-visible minority	15	30	32	14	6	1	2	20	46	8361
2008	Visible minority	13	26	36	17	5	1	3	22	40	1253
2008	Non-visible minority	12	29	35	16	6	1	1	23	41	7353

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	25	23	13	8	4	4	23	52	1228
2017	Non-visible minority	26	27	26	11	6	1	2	18	55	5859
2014	Visible minority	24	26	26	12	6	2	4	19	54	1527
2014	Non-visible minority	25	28	26	12	6	1	2	18	55	7668
2011	Visible minority	19	22	27	15	10	4	4	27	44	1610
2011	Non-visible minority	19	26	27	16	9	2	2	25	47	8367
2008	Visible minority	16	24	28	17	8	3	5	28	43	1249
2008	Non-visible minority	18	25	29	16	9	1	2	25	44	7346

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	25	23	14	8	3	4	23	52	1228
2017	Non-visible minority	27	26	24	12	5	2	4	18	56	5870
2014	Visible minority	25	25	26	12	4	3	4	18	54	1527
2014	Non-visible minority	27	28	25	11	5	2	3	17	57	7660
2011	Visible minority	19	23	27	16	8	3	4	26	45	1610
2011	Non-visible minority	20	26	27	16	6	2	4	23	48	8351
2008	Visible minority	17	21	31	15	7	3	6	24	42	1247
2008	Non-visible minority	18	25	29	18	7	2	3	25	45	7350

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	14	27	22	15	2	7	40	30	1222
2017	Non-visible minority	13	17	27	25	11	2	6	39	32	5837
2014	Visible minority	15	17	29	22	9	2	6	33	35	1522
2014	Non-visible minority	16	18	28	22	10	1	4	34	36	7650
2011	Visible minority	10	13	28	27	14	1	7	45	25	1607
2011	Non-visible minority	11	17	28	25	13	1	5	40	30	8350
2008	Visible minority	8	12	26	32	14	1	7	50	22	1247
2008	Non-visible minority	9	16	30	28	13	1	4	43	26	7341

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	23	21	11	8	1	4	21	58	1228
2017	Non-visible minority	35	25	21	10	6	1	2	17	62	5862
2014	Visible minority	34	24	21	11	5	2	4	17	61	1525
2014	Non-visible minority	32	27	22	10	5	1	2	16	61	7665
2011	Visible minority	25	22	26	13	8	2	4	23	50	1613
2011	Non-visible minority	25	26	25	13	7	1	3	21	52	8365
2008	Visible minority	18	22	25	20	10	2	4	32	42	1248
2008	Non-visible minority	19	25	28	16	9	1	2	26	46	7338

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	19	25	15	11	4	5	29	44	1228
2017	Non-visible minority	20	20	26	19	9	2	4	30	42	5857
2014	Visible minority	17	19	27	20	8	5	5	31	39	1522
2014	Non-visible minority	16	20	27	21	11	2	3	34	38	7667
2011	Visible minority	16	20	24	18	12	5	6	33	41	1609
2011	Non-visible minority	15	20	26	20	12	2	4	34	38	8340
2008	Visible minority	22	23	24	13	9	4	5	24	49	1250
2008	Non-visible minority	22	25	25	16	8	1	2	25	50	7353

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	23	26	10	8	4	5	20	52	1230
2017	Non-visible minority	25	25	28	11	5	2	3	17	53	5860
2014	Visible minority	24	22	29	12	4	3	5	18	51	1523
2014	Non-visible minority	25	26	28	11	5	2	2	17	53	7667

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	25	14	15	15	1	0	56	30	1234
2017	Non-visible minority	28	29	12	15	15	1	1	58	30	5873
2014	Visible minority	33	30	11	12	13	1	0	64	25	1527
2014	Non-visible minority	33	29	11	13	12	1	0	63	25	7678

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	38	14	12	9	66	20	1237
2017	Non-visible minority	26	40	13	13	8	66	20	5875
2014	Visible minority	29	42	13	9	6	71	15	1525
2014	Non-visible minority	30	42	12	10	6	72	16	7672

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	30	21	9	13	4	0	55	23	1237
2017	Non-visible minority	23	33	23	7	7	6	1	60	15	5872
2014	Visible minority	28	33	16	8	10	4	1	64	19	1528
2014	Non-visible minority	32	33	19	5	5	5	1	69	11	7671

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	35	18	10	11	2	60	22	1238
2017	Non-visible minority	21	38	19	11	8	2	61	19	5874
2014	Visible minority	27	34	16	9	11	3	63	20	1529
2014	Non-visible minority	28	36	18	9	6	3	66	16	7678
2011	Visible minority	22	35	17	11	12	3	59	24	1612
2011	Non-visible minority	22	37	19	10	9	3	61	20	8367

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	38	15	11	9	0	65	20	1238
2017	Non-visible minority	23	36	15	13	12	0	59	25	5879
2014	Visible minority	29	37	14	10	10	1	66	20	1531
2014	Non-visible minority	28	36	14	11	10	0	64	22	7673
2011	Visible minority	27	38	16	9	9	1	65	18	1614
2011	Non-visible minority	27	39	14	10	9	0	66	19	8342
2008	Visible minority	27	38	14	11	9	1	65	20	1256
2008	Non-visible minority	26	38	14	11	11	0	64	22	7367

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	27	19	13	15	5	3	49	30	1238
2017	Non-visible minority	16	28	17	16	16	3	3	47	34	5875
2014	Visible minority	23	30	19	11	11	4	3	57	23	1529
2014	Non-visible minority	23	30	17	13	12	3	2	56	27	7678

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	39	16	7	6	3	71	13	1237
2017	Non-visible minority	28	44	15	7	4	2	73	12	5870
2014	Visible minority	30	45	12	6	3	3	78	10	1527
2014	Non-visible minority	32	44	12	6	3	2	79	9	7673
2011	Visible minority	28	40	17	7	4	3	70	12	1616
2011	Non-visible minority	28	43	15	8	4	2	73	12	8362

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	35	15	10	9	3	1	66	19	1237
2017	Non-visible minority	26	39	14	11	8	2	1	67	19	5863
2014	Visible minority	26	37	13	11	8	4	1	66	20	1530
2014	Non-visible minority	30	38	13	10	7	2	1	70	17	7675
2011	Visible minority	28	35	15	9	9	4	1	66	18	1611
2011	Non-visible minority	30	37	13	10	7	3	1	69	18	8360
2008	Visible minority	24	38	14	11	9	3	1	64	21	1255
2008	Non-visible minority	28	37	14	10	7	3	1	68	18	7361

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	22	13	13	6	1	48	28	1236
2017	Non-visible minority	15	32	22	15	11	3	1	49	27	5869
2014	Visible minority	14	30	26	13	11	5	1	47	26	1531
2014	Non-visible minority	17	30	23	14	11	5	1	49	26	7678
2011	Visible minority	14	32	22	13	11	6	2	50	27	1615
2011	Non-visible minority	14	32	23	15	11	5	1	48	28	8361

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	19	18	16	23	8	2	37	44	1237
2017	Non-visible minority	13	22	16	19	22	5	2	38	45	5867
2014	Visible minority	10	19	18	17	25	9	2	33	47	1529
2014	Non-visible minority	12	23	16	18	23	6	2	38	44	7678
2011	Visible minority	11	19	16	18	23	10	3	34	47	1615
2011	Non-visible minority	12	23	16	18	21	7	2	39	43	8373

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	45	7	16	10	68	25	1240
2017	Non-visible minority	16	44	8	20	12	60	32	5880
2014	Visible minority	22	45	8	17	8	68	24	1528
2014	Non-visible minority	18	45	7	19	11	63	30	7677
2011	Visible minority	21	48	6	16	9	69	25	1619
2011	Non-visible minority	18	46	6	20	10	64	30	8382
2008	Visible minority	23	49	6	13	8	72	21	1257
2008	Non-visible minority	20	47	7	17	9	67	26	7358

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	34	10	13	12	65	25	1238
2017	Non-visible minority	24	33	9	18	15	58	33	5876
2014	Visible minority	29	36	9	14	12	66	26	1528
2014	Non-visible minority	27	33	9	17	14	60	31	7672
2011	Visible minority	26	38	12	12	10	65	22	1609
2011	Non-visible minority	27	34	9	15	14	62	29	8354

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	37	14	12	8	0	66	20	1233
2017	Non-visible minority	27	38	10	14	9	0	66	24	5861
2014	Visible minority	27	40	13	12	7	1	67	19	1527
2014	Non-visible minority	29	38	12	13	8	0	67	21	7672

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	66	22	5	3	2	1	1	90	5	1237
2017	Non-visible minority	62	25	6	4	2	1	1	88	6	5867
2014	Visible minority	62	26	5	4	2	1	1	90	6	1530
2014	Non-visible minority	62	25	6	3	2	1	1	88	6	7673
2011	Visible minority	64	23	5	3	2	1	1	89	6	1620
2011	Non-visible minority	65	23	5	3	2	1	1	90	5	8382
2008	Visible minority	66	24	3	3	2	1	1	92	5	1256
2008	Non-visible minority	67	22	4	3	2	1	1	90	5	7351

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	19	5	5	3	1	87	8	1240
2017	Non-visible minority	61	21	7	6	4	1	83	10	5881
2014	Visible minority	66	20	5	5	3	1	87	8	1529
2014	Non-visible minority	60	21	7	6	4	1	82	11	7674
2011	Visible minority	68	19	5	4	3	1	89	7	1620
2011	Non-visible minority	65	19	5	6	3	1	85	9	8376
2008	Visible minority	70	19	3	5	2	1	90	7	1255
2008	Non-visible minority	66	18	6	5	3	1	85	9	7354

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	15	6	3	3	1	5	88	6	1239
2017	Non-visible minority	63	15	8	4	3	1	6	84	8	5879
2014	Visible minority	70	14	6	3	3	0	4	88	6	1530
2014	Non-visible minority	66	15	6	3	4	0	5	86	8	7675
2011	Visible minority	66	17	6	3	3	1	5	88	6	1614
2011	Non-visible minority	65	15	7	4	4	1	5	85	8	8362
2008	Visible minority	61	15	6	4	4	1	10	85	9	1257
2008	Non-visible minority	62	12	6	4	4	1	11	84	10	7370

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	73	15	4	1	2	1	3	92	4	1237
2017	Non-visible minority	72	13	5	2	3	1	3	89	5	5875
2014	Visible minority	72	14	6	1	2	0	4	90	4	1529
2014	Non-visible minority	74	12	5	2	3	0	4	90	5	7673
2011	Visible minority	69	15	6	2	3	1	4	89	5	1612
2011	Non-visible minority	73	11	6	2	3	1	4	89	6	8366
2008	Visible minority	73	11	4	2	3	1	6	90	6	1255
2008	Non-visible minority	74	8	4	2	3	1	8	90	6	7363

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	19	10	3	3	3	8	82	7	1235
2017	Non-visible minority	53	19	10	4	3	3	8	80	9	5878
2014	Visible minority	54	20	12	3	2	3	6	81	6	1528
2014	Non-visible minority	53	19	10	4	3	3	8	81	8	7673

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	22	7	2	2	3	3	88	4	1239
2017	Non-visible minority	60	20	9	3	2	3	3	85	5	5873
2014	Visible minority	60	20	8	2	2	4	4	87	4	1527
2014	Non-visible minority	59	20	8	3	2	3	4	86	6	7675
2011	Visible minority	59	22	8	2	2	3	3	86	5	1610
2011	Non-visible minority	61	19	9	3	2	3	3	86	5	8363
2008	Visible minority	59	23	7	2	2	4	3	88	5	1254
2008	Non-visible minority	64	18	7	3	2	3	3	87	6	7367

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	27	73	1238
2017	Non-visible minority	26	74	5865
2014	Visible minority	23	77	1528
2014	Non-visible minority	23	77	7661

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	57	326
2017	Non-visible minority	55	1492
2014	Visible minority	51	350
2014	Non-visible minority	52	1739

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	72	326
2017	Non-visible minority	66	1492
2014	Visible minority	71	350
2014	Non-visible minority	66	1739

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	326
2017	Non-visible minority	9	1492
2014	Visible minority	5	350
2014	Non-visible minority	7	1739

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	326
2017	Non-visible minority	6	1492
2014	Visible minority	7	350
2014	Non-visible minority	6	1739

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	326
2017	Non-visible minority	4	1492
2014	Visible minority	4	350
2014	Non-visible minority	3	1739

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	326
2017	Non-visible minority	18	1492
2014	Visible minority	23	350
2014	Non-visible minority	17	1739

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	326
2017	Non-visible minority	2	1492
2014	Visible minority	6	350
2014	Non-visible minority	3	1739

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	326
2017	Non-visible minority	40	1492
2014	Visible minority	42	350
2014	Non-visible minority	39	1738

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	326
2017	Non-visible minority	39	1492
2014	Visible minority	37	350
2014	Non-visible minority	36	1738

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	48	326
2017	Non-visible minority	50	1492
2014	Visible minority	41	350
2014	Non-visible minority	46	1738

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	48	326
2017	Non-visible minority	43	1492
2014	Visible minority	47	350
2014	Non-visible minority	41	1738

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	29	326
2017	Non-visible minority	33	1492
2014	Visible minority	26	350
2014	Non-visible minority	30	1738

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	326
2017	Non-visible minority	60	1492
2014	Visible minority	62	350
2014	Non-visible minority	60	1738

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	326
2017	Non-visible minority	42	1492
2014	Visible minority	40	350
2014	Non-visible minority	37	1738

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	326
2017	Non-visible minority	3	1492
2014	Visible minority	3	350
2014	Non-visible minority	2	1738

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	326
2017	Non-visible minority	12	1492
2014	Visible minority	11	350
2014	Non-visible minority	11	1738

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	326
2017	Non-visible minority	14	1492
2014	Visible minority	14	350
2014	Non-visible minority	13	1738

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	63	326
2017	Non-visible minority	55	1492
2014	Visible minority	58	350
2014	Non-visible minority	52	1738

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	34	326
2017	Non-visible minority	30	1492
2014	Visible minority	33	350
2014	Non-visible minority	32	1738

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	326
2017	Non-visible minority	14	1492
2014	Visible minority	18	350
2014	Non-visible minority	16	1738

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	48	326
2017	Non-visible minority	48	1493
2014	Visible minority	46	349
2014	Non-visible minority	46	1737

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	326
2017	Non-visible minority	28	1493
2014	Visible minority	27	349
2014	Non-visible minority	30	1737

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	326
2017	Non-visible minority	7	1493
2014	Visible minority	7	349
2014	Non-visible minority	8	1737

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	326
2017	Non-visible minority	23	1493
2014	Visible minority	26	349
2014	Non-visible minority	22	1737

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	326
2017	Non-visible minority	9	1493
2014	Visible minority	10	349
2014	Non-visible minority	10	1737

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	326
2017	Non-visible minority	12	1493
2014	Visible minority	10	349
2014	Non-visible minority	12	1737

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	19	326
2017	Non-visible minority	16	1493
2014	Visible minority	14	349
2014	Non-visible minority	18	1737

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	326
2017	Non-visible minority	11	1493
2014	Visible minority	11	349
2014	Non-visible minority	12	1737

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	31	326
2017	Non-visible minority	26	1493
2014	Visible minority	30	349
2014	Non-visible minority	27	1737

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	290
2017	Non-visible minority	11	1314
2014	Visible minority	9	313
2014	Non-visible minority	11	1532

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	290
2017	Non-visible minority	16	1314
2014	Visible minority	15	313
2014	Non-visible minority	14	1532

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	290
2017	Non-visible minority	10	1314
2014	Visible minority	9	313
2014	Non-visible minority	12	1532

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	290
2017	Non-visible minority	7	1314
2014	Visible minority	6	313
2014	Non-visible minority	8	1532

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	290
2017	Non-visible minority	6	1314
2014	Visible minority	8	313
2014	Non-visible minority	7	1532

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	290
2017	Non-visible minority	9	1314
2014	Visible minority	11	313
2014	Non-visible minority	10	1532

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	290
2017	Non-visible minority	9	1314
2014	Visible minority	9	313
2014	Non-visible minority	10	1532

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	290
2017	Non-visible minority	10	1314
2014	Visible minority	11	313
2014	Non-visible minority	8	1532

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	290
2017	Non-visible minority	10	1314
2014	Visible minority	8	313
2014	Non-visible minority	11	1532

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	33	290
2017	Non-visible minority	30	1314
2014	Visible minority	33	313
2014	Non-visible minority	28	1532

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	290
2017	Non-visible minority	10	1314
2014	Visible minority	12	313
2014	Non-visible minority	9	1532

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	290
2017	Non-visible minority	49	1314
2014	Visible minority	54	313
2014	Non-visible minority	47	1532

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	290
2017	Non-visible minority	1	1314
2014	Non-visible minority	1	1532

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	56	290
2017	Non-visible minority	60	1314
2014	Visible minority	62	313
2014	Non-visible minority	59	1532

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	1314

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	290
2017	Non-visible minority	14	1314
2014	Visible minority	12	313
2014	Non-visible minority	14	1532

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	97	3	327
2017	Non-visible minority	98	2	1492

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	14	22	8	17	20	7	35	35	1238
2017	Non-visible minority	10	16	22	11	17	18	5	34	37	5883
2014	Visible minority	11	15	21	9	13	22	8	37	33	1527
2014	Non-visible minority	11	16	23	10	13	21	6	37	32	7674

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	24	23	10	14	10	2	47	27	1238
2017	Non-visible minority	15	27	22	13	14	8	1	46	30	5874
2014	Visible minority	17	22	23	10	11	14	3	46	26	1526
2014	Non-visible minority	16	27	23	11	11	11	1	49	25	7675
2011	Visible minority	22	33	21	9	8	8	0	59	19	1619
2011	Non-visible minority	22	37	19	10	7	5	0	62	18	8375

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	18	82	1239
2017	Non-visible minority	13	87	5868
2014	Visible minority	16	84	1525
2014	Non-visible minority	12	88	7664

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	221
2017	Non-visible minority	39	733
2014	Visible minority	40	236
2014	Non-visible minority	32	861

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	79	221
2017	Non-visible minority	85	733
2014	Visible minority	84	236
2014	Non-visible minority	83	861

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	221
2017	Non-visible minority	2	733
2014	Visible minority	5	236
2014	Non-visible minority	2	861

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	221
2017	Non-visible minority	3	733
2014	Visible minority	5	236
2014	Non-visible minority	3	861

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	221
2017	Non-visible minority	4	733
2014	Visible minority	8	236
2014	Non-visible minority	4	861

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	221
2017	Non-visible minority	14	733
2014	Visible minority	23	236
2014	Non-visible minority	10	861

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	221
2017	Non-visible minority	4	733
2014	Visible minority	8	236
2014	Non-visible minority	9	861

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	221
2017	Non-visible minority	8	734
2014	Visible minority	47	236
2014	Non-visible minority	7	861

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	44	221
2017	Non-visible minority	9	734
2014	Visible minority	36	236
2014	Non-visible minority	9	861

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	221
2017	Non-visible minority	5	734
2014	Visible minority	27	236
2014	Non-visible minority	4	861

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	221
2017	Non-visible minority	3	734
2014	Visible minority	14	236
2014	Non-visible minority	2	861

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	221
2017	Non-visible minority	25	734
2014	Visible minority	20	236
2014	Non-visible minority	24	861

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Visible minority	26	221
2017	Non-visible minority	36	734
2014	Visible minority	22	236
2014	Non-visible minority	27	861

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	221
2017	Non-visible minority	4	734
2014	Visible minority	4	236
2014	Non-visible minority	4	861

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	734

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	221
2017	Non-visible minority	11	734
2014	Visible minority	13	236
2014	Non-visible minority	10	861

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	221
2017	Non-visible minority	27	734
2014	Visible minority	24	236
2014	Non-visible minority	25	861

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	1	734

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	221
2017	Non-visible minority	21	734
2014	Visible minority	14	236
2014	Non-visible minority	21	861

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	1	861

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	221
2017	Non-visible minority	19	734
2014	Visible minority	24	236
2014	Non-visible minority	27	861

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	26	221
2017	Non-visible minority	32	735
2014	Visible minority	27	236
2014	Non-visible minority	34	861

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	221
2017	Non-visible minority	17	735
2014	Visible minority	15	236
2014	Non-visible minority	16	861

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	221
2017	Non-visible minority	6	735
2014	Visible minority	3	236
2014	Non-visible minority	7	861

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	221
2017	Non-visible minority	24	735
2014	Visible minority	18	236
2014	Non-visible minority	25	861

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	221
2017	Non-visible minority	5	735
2014	Visible minority	6	236
2014	Non-visible minority	6	861

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	221
2017	Non-visible minority	10	735
2014	Visible minority	11	236
2014	Non-visible minority	12	861

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	221
2017	Non-visible minority	8	735
2014	Visible minority	12	236
2014	Non-visible minority	10	861

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	221
2017	Non-visible minority	8	735
2014	Visible minority	8	236
2014	Non-visible minority	13	861

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	221
2017	Non-visible minority	45	735
2014	Visible minority	48	236
2014	Non-visible minority	44	861

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	195
2017	Non-visible minority	5	663
2014	Visible minority	4	211
2014	Non-visible minority	6	758

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	195
2017	Non-visible minority	10	663
2014	Visible minority	6	211
2014	Non-visible minority	8	758

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	195
2017	Non-visible minority	3	663
2014	Visible minority	4	211
2014	Non-visible minority	4	758

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	3	663
2014	Non-visible minority	3	758

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	663
2014	Non-visible minority	1	758

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	195
2017	Non-visible minority	5	663
2014	Visible minority	8	211
2014	Non-visible minority	4	758

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	195
2017	Non-visible minority	5	663
2014	Visible minority	4	211
2014	Non-visible minority	6	758

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	195
2017	Non-visible minority	11	663
2014	Visible minority	13	211
2014	Non-visible minority	8	758

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	195
2017	Non-visible minority	7	663
2014	Visible minority	10	211
2014	Non-visible minority	9	758

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	195
2017	Non-visible minority	25	663
2014	Visible minority	27	211
2014	Non-visible minority	28	758

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	195
2017	Non-visible minority	11	663
2014	Visible minority	10	211
2014	Non-visible minority	9	758

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	44	195
2017	Non-visible minority	47	663
2014	Visible minority	52	211
2014	Non-visible minority	46	758

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	195
2017	Non-visible minority	2	663
2014	Non-visible minority	1	758

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	67	195
2017	Non-visible minority	67	663
2014	Visible minority	71	211
2014	Non-visible minority	69	758

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	1	663

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	195
2017	Non-visible minority	11	663
2014	Visible minority	12	211
2014	Non-visible minority	15	758

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	96	4	220
2017	Non-visible minority	98	2	735

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	15	23	6	12	23	7	40	26	1240
2017	Non-visible minority	11	18	26	6	8	24	6	42	21	5882
2014	Visible minority	11	15	23	8	10	27	6	39	26	1528
2014	Non-visible minority	12	17	26	5	7	27	6	43	18	7675

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	25	22	8	11	12	3	52	22	1236
2017	Non-visible minority	19	28	24	7	8	12	2	54	18	5870
2014	Visible minority	17	24	22	9	10	17	2	50	23	1527
2014	Non-visible minority	19	27	23	7	7	15	2	56	16	7670
2011	Visible minority	23	33	21	7	7	8	0	62	15	1614
2011	Non-visible minority	28	38	17	7	4	7	0	70	12	8354

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	24	76	1239
2017	Non-visible minority	23	77	5873
2014	Visible minority	20	80	1527
2014	Non-visible minority	18	82	7657

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	75	25	298
2017	Non-visible minority	76	24	1329
2014	Visible minority	74	26	300
2014	Non-visible minority	77	23	1383

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	36	5	7	6	1	0	81	14	223
2017	Non-visible minority	39	35	6	12	7	1	0	75	19	1015
2014	Visible minority	36	38	9	11	6	0	1	75	17	222
2014	Non-visible minority	41	34	6	10	8	0	0	75	18	1061

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	45	13	9	3	3	4	73	13	1240
2017	Non-visible minority	29	50	9	5	2	1	4	83	7	5882
2014	Visible minority	20	53	12	8	3	2	3	76	11	1528
2014	Non-visible minority	29	52	9	5	2	1	3	84	7	7677
2011	Visible minority	18	53	12	8	3	2	3	75	12	1616
2011	Non-visible minority	28	51	9	7	2	1	3	82	9	8369
2008	Visible minority	17	45	15	10	5	4	5	68	16	1258
2008	Non-visible minority	27	47	10	8	3	1	4	78	11	7377

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	20	23	12	14	16	6	37	33	1241
2017	Non-visible minority	7	22	23	16	16	12	5	35	38	5877
2014	Visible minority	7	23	25	13	12	14	7	38	31	1527
2014	Non-visible minority	7	24	23	14	12	13	7	39	32	7675
2011	Visible minority	7	24	22	14	12	16	5	40	32	1614
2011	Non-visible minority	8	26	22	15	11	14	4	42	31	8360

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	32	15	5	6	10	4	71	12	1241
2017	Non-visible minority	28	35	14	8	5	6	4	70	15	5881
2014	Visible minority	26	35	17	6	4	8	4	69	12	1529
2014	Non-visible minority	29	37	13	7	4	6	3	73	12	7672
2011	Visible minority	27	34	14	6	5	11	4	71	13	1618
2011	Non-visible minority	31	36	13	7	5	6	3	73	13	8373
2008	Visible minority	26	34	14	6	4	11	5	71	11	1259
2008	Non-visible minority	27	38	13	7	4	6	4	73	12	7371

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	25	19	9	11	14	4	54	24	1236
2017	Non-visible minority	18	29	18	11	13	8	4	52	27	5871
2014	Visible minority	17	28	19	10	10	12	4	54	24	1528
2014	Non-visible minority	19	31	17	11	10	9	3	56	24	7672
2011	Visible minority	18	29	17	10	10	12	4	56	24	1617
2011	Non-visible minority	21	32	16	10	9	8	3	60	21	8352
2008	Visible minority	18	30	17	11	8	10	6	57	23	1254
2008	Non-visible minority	23	34	15	11	9	4	4	62	22	7362

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	29	10	6	10	1	1	72	17	1235
2017	Non-visible minority	39	30	11	10	9	1	0	70	19	5876

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	26	13	7	10	2	0	70	18	1235
2017	Non-visible minority	40	28	14	7	10	1	0	69	17	5872

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	38	18	10	8	4	0	62	19	1241
2017	Non-visible minority	18	41	17	11	10	2	0	61	21	5871

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	27	19	18	21	2	0	40	40	1240
2017	Non-visible minority	9	29	18	21	22	1	0	38	43	5871

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	25	20	10	14	0	3	54	25	1235
2017	Non-visible minority	24	27	20	12	14	0	1	52	27	5862

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	24	23	15	14	0	2	46	30	1237
2017	Non-visible minority	18	26	25	16	14	0	1	44	30	5872

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	25	20	13	10	1	4	55	24	1233
2017	Non-visible minority	25	28	21	12	9	0	4	55	23	5855

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	16	20	19	28	1	2	31	48	1233
2017	Non-visible minority	11	17	20	21	30	1	1	28	52	5866

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	20	15	6	5	1	10	70	13	1238
2017	Non-visible minority	37	24	16	7	6	1	8	67	15	5859

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	25	23	14	14	0	1	48	28	1225
2017	Non-visible minority	20	26	24	15	14	0	1	47	29	5848

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	26	23	15	11	1	2	49	27	1229
2017	Non-visible minority	17	28	24	17	12	1	1	46	29	5845

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	26	21	17	14	1	2	47	31	1227
2017	Non-visible minority	15	25	24	19	15	1	1	41	34	5846

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	24	22	16	12	1	2	49	29	1227
2017	Non-visible minority	20	27	22	15	13	1	1	48	29	5855

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	27	19	13	11	1	2	56	25	1225
2017	Non-visible minority	22	29	23	14	10	1	2	52	25	5842

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	27	15	7	6	0	2	71	14	1236
2017	Non-visible minority	42	26	16	8	5	0	2	69	14	5878

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	19	8	8	9	1	3	74	17	1234
2017	Non-visible minority	59	17	9	6	5	1	2	79	11	5869

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	27	12	7	5	1	2	75	12	1237
2017	Non-visible minority	45	32	13	6	3	0	1	78	9	5873

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	22	12	8	9	1	2	69	18	1234
2017	Non-visible minority	46	24	12	9	7	0	1	71	17	5872

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	12	5	2	2	0	28	87	6	1230
2017	Non-visible minority	48	12	5	3	1	0	30	87	6	5871

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	21	10	4	2	1	8	82	7	1229
2017	Non-visible minority	55	23	10	4	2	1	6	83	7	5839

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	21	8	4	5	2	5	82	10	1237
2017	Non-visible minority	64	18	6	3	3	1	4	87	6	5874

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	29	13	5	3	0	4	78	8	1231
2017	Non-visible minority	47	30	13	4	2	0	2	80	7	5870

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	27	36	15	8	1	0	41	23	1240
2017	Non-visible minority	8	27	39	17	9	0	0	35	26	5881

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	21	37	21	8	1	1	29	33	1237
2017	Non-visible minority	12	24	39	18	8	0	0	26	36	5867

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	22	15	7	8	9	1	41	59	1240
2017	Non-visible minority	37	28	16	6	6	6	1	39	61	5881

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	634
2017	Non-visible minority	18	3289

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	33	634
2017	Non-visible minority	27	3289

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	25	634
2017	Non-visible minority	22	3289

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	634
2017	Non-visible minority	55	3289

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	634
2017	Non-visible minority	5	3289

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	634
2017	Non-visible minority	29	3289

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	11	58	13	7	2	8	617
2017	Non-visible minority	9	58	15	7	3	7	3206

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	21	22	13	23	2	8	37	39	646
2017	Non-visible minority	9	22	18	16	24	2	10	35	45	3315

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	14	22	14	27	3	13	25	49	644
2017	Non-visible minority	5	15	17	14	25	4	21	26	51	3308

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.