2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 117. Are you a person with a disability?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	37	13	11	16	0	59	28	532
2017	Not a person with a disability	24	42	13	12	9	0	66	21	6602
2014	Person with a disability	23	38	13	10	15	0	61	26	607
2014	Not a person with a disability	25	43	13	11	8	0	68	19	8617
2011	Person with a disability	26	37	10	14	13	0	63	26	548
2011	Not a person with a disability	30	41	12	10	7	0	71	17	9412
2008	Person with a disability	27	36	10	15	11	1	64	27	451
2008	Not a person with a disability	31	42	12	8	6	0	74	14	8146

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	12	22	15	17	33	0	0	35	50	531
2017	Not a person with a disability	16	30	16	17	20	0	0	47	37	6605

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	48	26	12	7	7	74	13	528
2017	Not a person with a disability	44	36	11	5	3	81	8	6578
2014	Person with a disability	52	26	12	4	5	78	9	606
2014	Not a person with a disability	53	31	10	3	3	84	6	8611
2011	Person with a disability	54	28	9	5	4	83	9	552
2011	Not a person with a disability	52	33	9	3	2	86	5	9427

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	38	15	11	12	0	62	23	529
2017	Not a person with a disability	30	41	15	9	6	0	70	15	6566
2014	Person with a disability	30	36	15	8	11	0	66	18	606
2014	Not a person with a disability	33	40	13	7	5	0	74	13	8618
2011	Person with a disability	33	38	10	10	8	1	72	18	548
2011	Not a person with a disability	38	42	10	7	4	0	79	11	9423
2008	Person with a disability	34	37	10	11	7	0	71	18	454
2008	Not a person with a disability	39	44	8	6	3	0	83	9	8193

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	16	18	21	33	1	28	54	532
2017	Not a person with a disability	15	27	20	18	20	1	42	38	6593
2014	Person with a disability	11	23	19	20	26	1	34	46	606
2014	Not a person with a disability	17	31	19	17	15	1	49	32	8616
2011	Person with a disability	18	25	18	18	20	1	44	38	552
2011	Not a person with a disability	21	34	20	13	10	1	55	24	9417

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	18	18	21	31	1	29	52	532
2017	Not a person with a disability	15	28	18	20	19	0	43	39	6593
2014	Person with a disability	10	24	17	23	26	0	35	48	607
2014	Not a person with a disability	16	31	18	18	16	0	48	34	8614
2011	Person with a disability	16	28	17	17	22	0	44	38	547
2011	Not a person with a disability	19	36	18	15	11	0	55	27	9402
2008	Person with a disability	13	26	16	20	24	1	40	45	456
2008	Not a person with a disability	20	38	16	15	10	0	59	25	8197

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	15	19	16	30	5	0	31	49	532
2017	Not a person with a disability	17	23	18	17	20	4	0	42	39	6593
2014	Person with a disability	17	20	19	16	24	4	1	39	42	607
2014	Not a person with a disability	19	24	19	17	17	4	0	46	35	8617
2011	Person with a disability	22	22	16	14	22	3	1	46	38	549
2011	Not a person with a disability	23	27	18	15	13	5	0	52	29	9415
2008	Person with a disability	18	25	15	16	18	7	2	47	37	456
2008	Not a person with a disability	23	29	18	15	10	5	0	55	26	8192

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	27	16	14	15	3	1	54	30	531
2017	Not a person with a disability	31	32	15	10	9	2	1	65	20	6598
2014	Person with a disability	25	30	16	13	14	2	1	56	28	607
2014	Not a person with a disability	32	32	15	10	9	2	1	66	19	8615
2011	Person with a disability	28	24	15	12	19	2	1	54	31	550
2011	Not a person with a disability	32	31	15	10	9	2	0	65	20	9413
2008	Person with a disability	26	25	12	15	17	4	1	53	34	455
2008	Not a person with a disability	31	30	15	11	9	3	0	64	21	8198

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	30	12	15	18	1	0	55	33	533
2017	Not a person with a disability	30	33	13	12	10	1	1	64	23	6595
2014	Person with a disability	25	30	14	15	15	1	0	56	31	607
2014	Not a person with a disability	30	34	13	12	9	0	0	65	21	8616
2011	Person with a disability	23	30	12	15	18	1	1	54	34	552
2011	Not a person with a disability	29	35	13	12	10	1	0	65	22	9400
2008	Person with a disability	23	28	11	16	20	1	1	52	36	456
2008	Not a person with a disability	29	33	13	12	11	1	1	63	23	8190

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	31	26	14	10	18	1	57	29	532
2017	Not a person with a disability	37	29	14	10	10	0	66	20	6588
2014	Person with a disability	31	26	15	11	16	1	58	27	605
2014	Not a person with a disability	37	30	14	10	9	0	67	19	8610

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	12	18	14	16	34	6	32	53	533
2017	Not a person with a disability	14	26	19	15	19	6	42	37	6606
2014	Person with a disability	11	20	18	15	29	7	33	47	607
2014	Not a person with a disability	15	27	19	15	18	7	45	35	8613
2011	Person with a disability	11	20	17	17	27	7	34	48	550
2011	Not a person with a disability	16	26	19	14	17	7	46	33	9403

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	9	17	13	18	41	2	26	60	532
2017	Not a person with a disability	11	22	17	20	28	2	34	49	6605
2014	Person with a disability	9	16	17	20	36	2	26	56	607
2014	Not a person with a disability	12	23	18	21	25	2	35	46	8616
2011	Person with a disability	10	18	16	22	31	3	29	55	551
2011	Not a person with a disability	13	26	19	17	22	2	40	40	9400
2008	Person with a disability	11	21	14	17	35	4	32	53	456
2008	Not a person with a disability	15	29	18	17	19	2	45	37	8193

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	6	13	15	19	41	5	21	63	532
2017	Not a person with a disability	8	17	18	23	30	4	26	55	6596
2014	Person with a disability	5	13	15	24	38	4	19	65	607
2014	Not a person with a disability	7	19	18	24	28	4	27	53	8612
2011	Person with a disability	5	20	16	23	30	5	27	57	549
2011	Not a person with a disability	8	24	20	22	21	5	33	45	9408
2008	Person with a disability	4	19	15	24	32	5	25	59	456
2008	Not a person with a disability	8	24	19	25	20	5	33	47	8197

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	13	11	15	48	5	21	67	532
2017	Not a person with a disability	9	15	15	19	38	5	25	59	6604
2014	Person with a disability	6	12	13	17	46	5	19	67	607
2014	Not a person with a disability	9	17	17	18	33	6	28	54	8615
2011	Person with a disability	7	18	13	17	38	8	27	59	551
2011	Not a person with a disability	10	21	17	19	26	7	33	48	9412
2008	Person with a disability	5	17	9	18	40	9	25	65	457
2008	Not a person with a disability	9	21	17	19	25	8	33	48	8198

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	16	13	20	41	3	23	63	530
2017	Not a person with a disability	8	22	16	21	29	3	31	52	6597
2014	Person with a disability	6	17	17	22	35	3	24	58	607
2014	Not a person with a disability	8	24	17	23	26	2	33	50	8610
2011	Person with a disability	7	23	15	22	29	4	31	54	549
2011	Not a person with a disability	9	29	18	22	20	2	39	43	9403
2008	Person with a disability	6	24	13	28	26	3	31	55	456
2008	Not a person with a disability	11	31	17	22	17	2	42	40	8197

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	24	14	19	31	1	0	35	50	531
2017	Not a person with a disability	15	31	16	19	19	0	0	45	38	6600
2014	Person with a disability	10	25	13	22	30	1	1	35	52	607
2014	Not a person with a disability	15	31	17	19	19	0	0	45	37	8617
2011	Person with a disability	13	27	14	16	29	0	0	40	46	550
2011	Not a person with a disability	15	34	17	18	17	0	0	49	34	9417

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	30	16	18	19	0	0	48	36	531
2017	Not a person with a disability	19	39	16	15	10	0	0	59	25	6601

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	5	12	14	20	39	9	1	19	65	532
2017	Not a person with a disability	7	15	16	22	28	10	2	25	57	6605
2014	Person with a disability	6	13	17	19	34	9	2	21	60	607
2014	Not a person with a disability	8	17	18	21	27	9	1	27	53	8613

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	32	12	14	18	1	1	54	33	533
2017	Not a person with a disability	27	34	14	12	11	1	0	62	23	6609
2014	Person with a disability	25	30	13	15	15	1	1	56	31	607
2014	Not a person with a disability	29	35	14	12	10	0	0	64	22	8615
2011	Person with a disability	24	26	13	16	20	1	1	51	36	552
2011	Not a person with a disability	26	34	14	14	11	0	0	61	25	9414
2008	Person with a disability	21	27	13	20	17	1	1	49	38	456
2008	Not a person with a disability	24	34	15	14	12	1	0	59	26	8195

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	21	21	20	20	0	2	37	41	65
2017	Not a person with a disability	18	35	18	16	9	1	2	55	26	1140
2014	Person with a disability	14	30	16	21	16	2	2	45	38	84
2014	Not a person with a disability	23	36	16	13	8	2	2	62	22	1448

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	13	22	17	21	24	2	2	36	46	532
2017	Not a person with a disability	17	31	16	19	14	1	1	49	35	6595
2014	Person with a disability	13	31	16	23	14	2	1	45	39	607
2014	Not a person with a disability	17	37	15	18	11	1	1	54	30	8616
2011	Person with a disability	15	25	15	20	21	1	1	41	43	550
2011	Not a person with a disability	18	34	15	19	12	1	0	53	32	9427
2008	Person with a disability	15	29	13	22	18	3	1	45	41	456
2008	Not a person with a disability	18	35	14	19	13	2	1	54	32	8200

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	8	17	14	20	33	7	1	27	58	531
2017	Not a person with a disability	15	24	17	17	19	7	2	42	40	6610
2014	Person with a disability	12	18	17	20	27	4	1	32	50	607
2014	Not a person with a disability	16	26	17	16	16	6	1	46	35	8615
2011	Person with a disability	14	17	17	17	27	7	1	33	48	551
2011	Not a person with a disability	19	25	16	16	18	6	1	47	36	9413
2008	Person with a disability	13	19	16	19	24	8	1	35	47	455
2008	Not a person with a disability	20	27	16	15	14	7	1	51	32	8199

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	9	26	12	21	31	0	1	36	52	532
2017	Not a person with a disability	12	33	13	23	19	0	0	45	42	6604
2014	Person with a disability	9	28	13	24	25	1	1	37	50	606
2014	Not a person with a disability	12	33	14	23	18	0	0	45	41	8615
2011	Person with a disability	11	30	15	20	21	1	2	43	42	550
2011	Not a person with a disability	15	39	14	18	13	0	1	55	31	9419
2008	Person with a disability	13	33	14	20	19	0	1	46	40	456
2008	Not a person with a disability	16	40	14	18	11	0	1	56	30	8195

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	33	32	13	11	11	0	0	65	22	530
2017	Not a person with a disability	35	40	12	8	5	0	0	75	13	6601
2014	Person with a disability	32	34	12	11	10	0	1	67	21	605
2014	Not a person with a disability	37	39	12	8	5	0	0	76	13	8618
2011	Person with a disability	35	29	16	8	12	1	0	64	19	547
2011	Not a person with a disability	39	38	12	7	4	0	0	77	11	9409
2008	Person with a disability	29	38	13	9	11	0	0	67	20	455
2008	Not a person with a disability	35	43	11	7	4	0	0	78	11	8195

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	33	11	10	10	0	69	20	532
2017	Not a person with a disability	39	41	10	6	4	0	79	11	6596
2014	Person with a disability	36	34	11	9	10	0	70	19	607
2014	Not a person with a disability	40	40	9	7	4	0	80	11	8614
2011	Person with a disability	39	32	10	8	10	1	72	18	551
2011	Not a person with a disability	39	42	9	6	3	0	82	9	9420
2008	Person with a disability	32	39	13	8	8	0	71	16	455
2008	Not a person with a disability	37	45	9	5	3	0	82	9	8197

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	4	14	14	24	41	2	0	19	66	533
2017	Not a person with a disability	9	21	17	24	27	2	0	31	52	6600
2014	Person with a disability	7	18	12	22	39	2	0	25	63	606
2014	Not a person with a disability	10	22	18	22	25	2	0	33	48	8611
2011	Person with a disability	8	18	15	22	35	1	1	26	58	551
2011	Not a person with a disability	11	26	19	20	22	2	0	38	43	9420
2008	Person with a disability	8	23	17	20	30	2	0	31	51	455
2008	Not a person with a disability	13	30	19	19	16	2	0	44	37	8190

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	3	10	13	19	49	2	4	14	72	533
2017	Not a person with a disability	10	21	14	20	31	2	2	32	53	6599
2014	Person with a disability	8	11	11	21	47	1	1	19	69	606
2014	Not a person with a disability	11	23	15	19	28	2	2	35	49	8616
2011	Person with a disability	8	15	12	20	42	1	2	24	64	551
2011	Not a person with a disability	12	27	16	19	23	1	1	41	43	9413
2008	Person with a disability	11	23	12	21	30	2	1	35	53	456
2008	Not a person with a disability	16	36	14	17	14	1	1	54	31	8188

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	12	28	12	19	28	1	40	48	528
2017	Not a person with a disability	17	35	14	18	16	0	51	34	6572
2014	Person with a disability	10	29	16	18	26	0	39	45	607
2014	Not a person with a disability	14	35	15	18	18	0	49	36	8620
2011	Person with a disability	15	29	12	19	24	1	45	43	549
2011	Not a person with a disability	21	35	14	16	14	0	56	30	9408

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	22	16	20	25	1	39	45	528
2017	Not a person with a disability	20	30	18	16	16	0	50	32	6574
2014	Person with a disability	14	28	16	17	24	0	42	41	607
2014	Not a person with a disability	19	32	17	15	16	0	51	32	8612

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	23	19	19	22	0	40	41	527
2017	Not a person with a disability	19	34	18	17	13	0	53	29	6571
2014	Person with a disability	15	29	18	18	19	1	44	38	607
2014	Not a person with a disability	19	35	18	15	13	0	54	28	8613
2011	Person with a disability	23	31	15	15	15	1	55	30	550
2011	Not a person with a disability	27	39	16	11	6	1	67	17	9398

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	20	17	23	29	3	1	28	54	532
2017	Not a person with a disability	10	26	23	19	18	4	0	37	38	6595

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	25	11	14	25	0	50	39	532
2017	Not a person with a disability	26	31	13	13	15	0	58	29	6600
2014	Person with a disability	22	27	12	16	22	1	49	39	606
2014	Not a person with a disability	25	32	15	14	14	1	57	28	8613
2011	Person with a disability	23	32	12	15	17	0	55	32	550
2011	Not a person with a disability	28	34	13	12	11	1	63	23	9417

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	21	12	10	22	2	11	50	36	532
2017	Not a person with a disability	33	25	10	11	13	1	7	63	26	6598
2014	Person with a disability	24	19	12	14	20	1	11	48	38	607
2014	Not a person with a disability	34	26	9	11	13	1	6	64	26	8615
2011	Person with a disability	26	23	8	11	20	1	10	55	36	549
2011	Not a person with a disability	39	26	8	11	10	1	6	69	22	9421
2008	Person with a disability	35	29	8	9	13	1	6	69	23	454
2008	Not a person with a disability	44	26	7	10	8	1	5	74	19	8190

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	34	30	20	8	4	0	4	67	12	533
2017	Not a person with a disability	37	34	16	7	4	0	2	73	11	6606
2014	Person with a disability	34	29	21	7	6	0	2	64	14	607
2014	Not a person with a disability	32	34	19	8	5	0	1	67	13	8619
2011	Person with a disability	35	30	18	9	7	0	2	66	16	548
2011	Not a person with a disability	34	35	18	7	4	0	2	71	11	9411
2008	Person with a disability	26	35	22	8	5	1	2	64	14	456
2008	Not a person with a disability	30	37	20	7	4	0	1	69	11	8192

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	21	10	7	22	4	7	57	32	531
2017	Not a person with a disability	33	22	10	7	14	3	10	64	25	6599
2014	Person with a disability	33	21	9	9	19	3	6	60	30	607
2014	Not a person with a disability	36	22	10	7	13	3	9	66	22	8618
2011	Person with a disability	30	23	10	9	21	2	6	57	33	551
2011	Not a person with a disability	33	25	10	9	15	2	6	63	26	9419

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Person with a disability	32	28	40	532
2017	Not a person with a disability	29	35	36	6598
2014	Person with a disability	29	31	39	607
2014	Not a person with a disability	27	37	36	8614
2011	Person with a disability	34	31	35	552
2011	Not a person with a disability	29	38	32	9430

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Person with a disability	22	20	36	8	6	7	171
2017	Not a person with a disability	15	25	38	9	6	6	1918
2014	Person with a disability	22	30	27	9	9999	12	178
2014	Not a person with a disability	13	38	32	9	9999	8	2413
2011	Person with a disability	24	30	30	7	9999	9	190
2011	Not a person with a disability	16	43	28	7	9999	6	2764

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	33	12	12	16	1	59	29	531
2017	Not a person with a disability	26	39	14	11	9	1	66	20	6595
2014	Person with a disability	25	33	18	9	12	2	60	22	607
2014	Not a person with a disability	27	39	15	11	8	1	66	19	8613
2011	Person with a disability	28	32	14	13	12	1	61	25	551
2011	Not a person with a disability	27	41	15	9	7	1	69	17	9424
2008	Person with a disability	29	36	12	11	10	1	66	21	455
2008	Not a person with a disability	35	39	13	7	5	1	75	12	8185

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	13	29	22	16	17	2	43	34	531
2017	Not a person with a disability	15	35	20	16	13	1	51	29	6594
2014	Person with a disability	15	34	20	16	13	2	50	30	606
2014	Not a person with a disability	18	38	20	12	10	1	57	22	8620
2011	Person with a disability	21	35	18	13	11	1	57	25	551
2011	Not a person with a disability	22	41	17	11	7	1	64	18	9414

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	28	27	10	4	2	3	15	56	526
2017	Not a person with a disability	18	28	32	12	6	1	2	19	48	6582
2014	Person with a disability	22	32	31	8	3	1	2	12	56	607
2014	Not a person with a disability	18	31	32	12	5	1	2	17	51	8607
2011	Person with a disability	19	26	35	9	6	1	3	15	48	549
2011	Not a person with a disability	15	29	32	14	6	1	2	21	46	9395
2008	Person with a disability	18	31	33	13	3	1	2	16	50	453
2008	Not a person with a disability	12	28	35	16	6	1	2	23	41	8181

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	34	25	21	10	4	3	3	15	62	530
2017	Not a person with a disability	25	27	26	12	7	2	2	19	54	6576
2014	Person with a disability	30	30	23	9	4	2	2	13	63	607
2014	Not a person with a disability	24	28	26	12	6	2	2	19	54	8605
2011	Person with a disability	26	28	26	8	7	3	3	16	57	547
2011	Not a person with a disability	19	25	27	16	9	2	2	26	46	9403
2008	Person with a disability	26	27	27	11	5	2	3	16	55	454
2008	Not a person with a disability	17	25	29	17	9	2	2	26	44	8169

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	22	21	14	5	3	5	20	57	530
2017	Not a person with a disability	26	26	24	12	6	2	4	19	56	6587
2014	Person with a disability	30	26	24	9	5	3	4	15	59	605
2014	Not a person with a disability	27	27	25	12	5	2	3	17	57	8599
2011	Person with a disability	24	26	24	12	7	2	5	20	54	550
2011	Not a person with a disability	19	25	27	16	7	2	4	24	47	9383
2008	Person with a disability	22	26	28	15	6	1	3	22	50	455
2008	Not a person with a disability	17	25	29	17	7	2	3	25	44	8170

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	15	23	24	10	2	7	37	37	524
2017	Not a person with a disability	12	17	27	24	12	2	6	39	31	6554
2014	Person with a disability	19	20	29	15	10	2	5	27	43	607
2014	Not a person with a disability	16	18	28	23	10	1	4	34	36	8582
2011	Person with a disability	14	16	27	23	12	2	7	37	33	548
2011	Not a person with a disability	11	16	28	25	13	1	5	41	29	9380
2008	Person with a disability	12	13	33	27	10	1	5	39	27	454
2008	Not a person with a disability	9	15	29	28	14	1	5	44	25	8161

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	41	19	22	9	5	1	3	15	62	530
2017	Not a person with a disability	34	25	21	11	7	1	3	18	61	6579
2014	Person with a disability	37	30	17	7	5	2	2	12	70	604
2014	Not a person with a disability	32	26	22	11	5	1	2	16	61	8603
2011	Person with a disability	33	28	18	10	5	2	3	16	65	552
2011	Not a person with a disability	24	25	26	14	8	1	3	22	51	9398
2008	Person with a disability	28	24	25	13	6	1	2	20	55	456
2008	Not a person with a disability	18	25	28	17	9	1	3	27	44	8158

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	20	24	16	7	2	4	25	49	527
2017	Not a person with a disability	19	20	26	19	10	3	4	30	42	6577
2014	Person with a disability	20	20	28	19	8	2	4	28	42	603
2014	Not a person with a disability	16	20	27	21	11	2	4	34	38	8603
2011	Person with a disability	22	21	24	15	8	2	7	25	48	545
2011	Not a person with a disability	15	20	26	20	12	2	4	35	38	9379
2008	Person with a disability	26	24	24	14	7	2	3	22	53	454
2008	Not a person with a disability	22	25	25	15	8	2	3	25	49	8177

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	28	25	23	10	4	3	5	16	58	530
2017	Not a person with a disability	24	25	28	11	6	2	3	18	52	6580
2014	Person with a disability	32	23	24	10	5	2	3	16	58	606
2014	Not a person with a disability	24	26	29	11	5	2	3	17	53	8601

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	20	11	19	28	0	1	41	48	531
2017	Not a person with a disability	29	29	12	15	13	1	0	59	28	6593
2014	Person with a disability	26	24	11	16	21	2	1	52	37	606
2014	Not a person with a disability	34	30	11	13	11	1	0	64	24	8615

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	33	13	16	15	0	55	31	530
2017	Not a person with a disability	26	40	13	12	7	0	67	20	6601
2014	Person with a disability	25	38	13	13	10	1	63	24	607
2014	Not a person with a disability	30	43	12	10	6	0	73	15	8607

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	20	26	21	10	18	4	1	49	29	533
2017	Not a person with a disability	23	33	22	7	8	5	1	60	16	6595
2014	Person with a disability	25	27	21	9	13	3	1	55	23	606
2014	Not a person with a disability	31	34	18	5	5	5	1	69	11	8610

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	28	20	16	19	2	0	44	36	532
2017	Not a person with a disability	22	38	19	10	8	2	0	62	18	6599
2014	Person with a disability	18	30	18	14	17	3	1	49	32	607
2014	Not a person with a disability	28	36	17	9	6	3	0	66	16	8617
2011	Person with a disability	16	28	18	15	19	3	0	46	35	549
2011	Not a person with a disability	23	37	18	9	9	3	0	62	19	9402

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	18	28	13	16	24	0	46	40	530
2017	Not a person with a disability	24	37	15	12	11	0	61	23	6605
2014	Person with a disability	17	30	15	16	22	1	47	38	606
2014	Not a person with a disability	29	36	14	11	9	0	66	20	8615
2011	Person with a disability	20	28	15	16	21	0	48	36	542
2011	Not a person with a disability	28	39	15	9	9	0	67	18	9387
2008	Person with a disability	16	30	14	16	23	0	46	40	456
2008	Not a person with a disability	26	39	14	11	10	0	65	21	8197

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	13	21	16	18	29	2	2	35	48	532
2017	Not a person with a disability	17	28	18	15	15	4	3	48	32	6600
2014	Person with a disability	20	24	17	16	18	3	2	47	36	607
2014	Not a person with a disability	23	30	17	13	11	3	2	56	26	8617

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	37	17	9	9	2	64	19	532
2017	Not a person with a disability	28	44	15	7	4	2	73	12	6594
2014	Person with a disability	34	37	13	8	5	2	74	12	607
2014	Not a person with a disability	32	45	12	6	3	2	79	9	8610
2011	Person with a disability	30	34	14	12	8	2	65	20	550
2011	Not a person with a disability	28	42	15	7	4	2	73	12	9402

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	31	14	12	17	2	1	55	30	530
2017	Not a person with a disability	26	39	14	10	7	2	1	67	18	6589
2014	Person with a disability	29	31	12	12	13	3	0	62	26	607
2014	Not a person with a disability	29	38	13	10	6	3	1	70	17	8615
2011	Person with a disability	27	31	11	12	14	4	1	61	28	549
2011	Not a person with a disability	30	37	13	10	7	3	1	69	17	9394
2008	Person with a disability	25	34	13	12	13	2	0	61	25	456
2008	Not a person with a disability	27	37	14	10	7	3	1	67	18	8190

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	27	20	16	20	5	1	40	38	531
2017	Not a person with a disability	15	32	22	14	11	4	1	50	27	6593
2014	Person with a disability	16	25	19	17	18	4	1	43	36	607
2014	Not a person with a disability	16	30	24	14	10	5	1	49	26	8619
2011	Person with a disability	11	30	20	16	19	4	1	43	36	550
2011	Not a person with a disability	14	32	23	15	11	5	1	49	27	9400

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	9	17	11	20	37	4	1	27	61	531
2017	Not a person with a disability	14	22	17	19	21	6	2	39	43	6592
2014	Person with a disability	11	16	11	18	38	4	0	29	59	607
2014	Not a person with a disability	12	23	17	18	22	7	2	38	43	8617
2011	Person with a disability	9	18	14	21	32	5	1	29	56	551
2011	Not a person with a disability	12	22	16	18	20	8	2	39	43	9411

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	38	7	23	17	1	54	40	529
2017	Not a person with a disability	18	44	8	19	11	0	62	30	6610
2014	Person with a disability	16	38	8	23	14	0	55	37	607
2014	Not a person with a disability	19	46	8	18	10	0	64	28	8615
2011	Person with a disability	15	40	6	24	14	0	56	38	550
2011	Not a person with a disability	19	47	6	19	10	0	65	28	9424
2008	Person with a disability	17	39	8	22	14	0	56	36	455
2008	Not a person with a disability	21	48	7	16	8	0	69	25	8189

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	26	11	18	20	51	38	530
2017	Not a person with a disability	26	34	9	17	14	60	31	6603
2014	Person with a disability	27	30	9	17	17	57	34	607
2014	Not a person with a disability	27	34	9	16	14	61	30	8610
2011	Person with a disability	26	29	7	18	19	55	37	549
2011	Not a person with a disability	27	35	10	14	13	63	27	9387

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	31	12	18	16	1	0	55	33	530
2017	Not a person with a disability	28	39	11	14	8	0	0	67	22	6584
2014	Person with a disability	27	30	12	15	14	1	1	58	30	605
2014	Not a person with a disability	28	39	12	13	7	0	0	68	20	8610

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	60	24	6	3	3	1	2	86	7	531
2017	Not a person with a disability	62	24	6	3	2	1	1	89	5	6592
2014	Person with a disability	58	23	7	6	3	1	2	83	9	607
2014	Not a person with a disability	62	25	6	3	2	1	1	89	5	8613
2011	Person with a disability	66	20	5	3	2	2	1	89	6	550
2011	Not a person with a disability	65	23	5	4	2	1	1	89	5	9425
2008	Person with a disability	61	24	5	4	3	1	2	88	7	454
2008	Not a person with a disability	67	22	4	3	2	1	1	90	5	8182

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	61	20	7	5	6	1	1	82	11	531
2017	Not a person with a disability	62	21	6	6	4	0	1	84	10	6609
2014	Person with a disability	59	21	7	5	5	1	2	82	10	607
2014	Not a person with a disability	61	21	6	6	4	0	1	83	10	8613
2011	Person with a disability	68	18	6	4	2	1	1	87	7	550
2011	Not a person with a disability	65	19	5	6	3	0	1	86	9	9419
2008	Person with a disability	70	15	5	4	2	0	3	88	6	454
2008	Not a person with a disability	66	19	5	6	3	0	1	86	9	8184

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	62	13	9	4	3	0	9	82	8	532
2017	Not a person with a disability	64	15	8	4	3	1	5	85	7	6605
2014	Person with a disability	64	14	6	2	4	0	8	86	8	606
2014	Not a person with a disability	67	15	6	3	3	0	5	87	7	8616
2011	Person with a disability	63	14	8	3	3	1	8	85	6	550
2011	Not a person with a disability	65	15	7	4	3	1	5	85	8	9398
2008	Person with a disability	64	10	5	2	5	2	12	86	8	456
2008	Not a person with a disability	62	12	6	4	4	1	10	84	10	8199

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	72	11	7	2	4	0	4	87	6	532
2017	Not a person with a disability	72	14	5	2	3	1	3	90	5	6599
2014	Person with a disability	69	11	6	2	4	1	7	87	6	607
2014	Not a person with a disability	74	13	5	2	2	0	4	90	4	8612
2011	Person with a disability	68	11	8	2	2	2	7	87	4	552
2011	Not a person with a disability	72	12	5	2	3	1	4	89	5	9399
2008	Person with a disability	71	9	2	2	3	1	11	92	6	455
2008	Not a person with a disability	74	9	4	2	3	1	7	89	6	8193

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	54	15	11	4	5	2	10	78	9	533
2017	Not a person with a disability	53	19	10	4	3	3	7	80	8	6599
2014	Person with a disability	51	17	11	4	4	3	11	79	9	606
2014	Not a person with a disability	53	19	10	4	3	3	8	81	8	8612

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	62	14	12	2	3	4	3	81	6	530
2017	Not a person with a disability	60	20	9	3	2	3	3	86	5	6600
2014	Person with a disability	55	17	9	4	4	4	7	81	8	606
2014	Not a person with a disability	60	20	8	3	2	3	4	86	5	8613
2011	Person with a disability	56	17	12	2	3	4	6	81	6	548
2011	Not a person with a disability	61	19	8	3	2	3	3	86	5	9398
2008	Person with a disability	63	17	7	2	2	4	5	87	4	456
2008	Not a person with a disability	63	18	7	3	2	3	3	87	5	8193

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	47	53	531
2017	Not a person with a disability	24	76	6593
2014	Person with a disability	47	53	603
2014	Not a person with a disability	21	79	8603

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	55	250
2017	Not a person with a disability	55	1572
2014	Person with a disability	50	279
2014	Not a person with a disability	52	1816

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	75	250
2017	Not a person with a disability	66	1572
2014	Person with a disability	75	279
2014	Not a person with a disability	65	1816

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	250
2017	Not a person with a disability	9	1572
2014	Person with a disability	7	279
2014	Not a person with a disability	7	1816

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	250
2017	Not a person with a disability	6	1572
2014	Person with a disability	5	279
2014	Not a person with a disability	6	1816

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	250
2017	Not a person with a disability	4	1572
2014	Person with a disability	6	279
2014	Not a person with a disability	3	1816

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	20	250
2017	Not a person with a disability	18	1572
2014	Person with a disability	19	279
2014	Not a person with a disability	18	1816

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	250
2017	Not a person with a disability	2	1572
2014	Person with a disability	6	279
2014	Not a person with a disability	3	1816

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	45	250
2017	Not a person with a disability	40	1572
2014	Person with a disability	39	278
2014	Not a person with a disability	39	1817

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	43	250
2017	Not a person with a disability	38	1572
2014	Person with a disability	43	278
2014	Not a person with a disability	35	1817

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	63	250
2017	Not a person with a disability	47	1572
2014	Person with a disability	57	278
2014	Not a person with a disability	43	1817

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	48	250
2017	Not a person with a disability	43	1572
2014	Person with a disability	46	278
2014	Not a person with a disability	42	1817

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	44	250
2017	Not a person with a disability	30	1572
2014	Person with a disability	37	278
2014	Not a person with a disability	28	1817

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	58	250
2017	Not a person with a disability	60	1572
2014	Person with a disability	56	278
2014	Not a person with a disability	61	1817

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	46	250
2017	Not a person with a disability	40	1572
2014	Person with a disability	36	278
2014	Not a person with a disability	38	1817

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	250
2017	Not a person with a disability	2	1572
2014	Person with a disability	4	278
2014	Not a person with a disability	2	1817

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	250
2017	Not a person with a disability	13	1572
2014	Person with a disability	11	278
2014	Not a person with a disability	11	1817

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	19	250
2017	Not a person with a disability	13	1572
2014	Person with a disability	17	278
2014	Not a person with a disability	12	1817

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	67	250
2017	Not a person with a disability	55	1572
2014	Person with a disability	66	278
2014	Not a person with a disability	51	1817

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	34	250
2017	Not a person with a disability	30	1572
2014	Person with a disability	33	278
2014	Not a person with a disability	32	1817

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	20	250
2017	Not a person with a disability	14	1572
2014	Person with a disability	24	278
2014	Not a person with a disability	15	1817

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	51	249
2017	Not a person with a disability	47	1574
2014	Person with a disability	52	277
2014	Not a person with a disability	45	1816

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	34	249
2017	Not a person with a disability	27	1574
2014	Person with a disability	33	277
2014	Not a person with a disability	29	1816

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	9	249
2017	Not a person with a disability	6	1574
2014	Person with a disability	10	277
2014	Not a person with a disability	7	1816

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	37	249
2017	Not a person with a disability	21	1574
2014	Person with a disability	37	277
2014	Not a person with a disability	21	1816

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	249
2017	Not a person with a disability	8	1574
2014	Person with a disability	13	277
2014	Not a person with a disability	10	1816

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	18	249
2017	Not a person with a disability	11	1574
2014	Person with a disability	23	277
2014	Not a person with a disability	10	1816

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	249
2017	Not a person with a disability	17	1574
2014	Person with a disability	12	277
2014	Not a person with a disability	18	1816

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	15	249
2017	Not a person with a disability	11	1574
2014	Person with a disability	17	277
2014	Not a person with a disability	11	1816

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	23	249
2017	Not a person with a disability	28	1574
2014	Person with a disability	20	277
2014	Not a person with a disability	29	1816

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	9	205
2017	Not a person with a disability	12	1404
2014	Person with a disability	7	214
2014	Not a person with a disability	11	1638

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	205
2017	Not a person with a disability	17	1404
2014	Person with a disability	9	214
2014	Not a person with a disability	15	1638

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	205
2017	Not a person with a disability	10	1404
2014	Person with a disability	6	214
2014	Not a person with a disability	12	1638

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	205
2017	Not a person with a disability	7	1404
2014	Person with a disability	5	214
2014	Not a person with a disability	8	1638

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	205
2017	Not a person with a disability	7	1404
2014	Person with a disability	5	214
2014	Not a person with a disability	8	1638

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	8	205
2017	Not a person with a disability	10	1404
2014	Person with a disability	8	214
2014	Not a person with a disability	10	1638

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	205
2017	Not a person with a disability	8	1404
2014	Person with a disability	7	214
2014	Not a person with a disability	10	1638

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	14	205
2017	Not a person with a disability	10	1404
2014	Person with a disability	12	214
2014	Not a person with a disability	8	1638

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	16	205
2017	Not a person with a disability	10	1404
2014	Person with a disability	11	214
2014	Not a person with a disability	11	1638

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	39	205
2017	Not a person with a disability	29	1404
2014	Person with a disability	34	214
2014	Not a person with a disability	28	1638

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	205
2017	Not a person with a disability	10	1404
2014	Person with a disability	11	214
2014	Not a person with a disability	9	1638

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	61	205
2017	Not a person with a disability	49	1404
2014	Person with a disability	56	214
2014	Not a person with a disability	48	1638

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	2	205
2017	Not a person with a disability	1	1404
2014	Person with a disability	3	214
2014	Not a person with a disability	1	1638

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	65	205
2017	Not a person with a disability	59	1404
2014	Person with a disability	59	214
2014	Not a person with a disability	59	1638

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	205
2017	Not a person with a disability	1	1404

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	15	205
2017	Not a person with a disability	14	1404
2014	Person with a disability	19	214
2014	Not a person with a disability	13	1638

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	98	2	250
2017	Not a person with a disability	98	2	1573

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	8	12	16	14	36	11	3	23	58	533
2017	Not a person with a disability	10	16	23	11	15	19	6	35	35	6607
2014	Person with a disability	6	11	21	14	28	16	4	21	52	605
2014	Not a person with a disability	11	17	23	10	12	22	6	38	30	8613

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	12	21	17	15	30	5	0	34	47	533
2017	Not a person with a disability	16	27	23	12	13	8	1	47	28	6596
2014	Person with a disability	10	21	19	15	26	8	0	34	45	607
2014	Not a person with a disability	16	26	23	10	10	12	1	49	23	8611
2011	Person with a disability	18	28	17	17	16	4	0	48	34	550
2011	Not a person with a disability	22	36	19	9	7	5	0	62	17	9416

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	36	64	531
2017	Not a person with a disability	12	88	6595
2014	Person with a disability	40	60	606
2014	Not a person with a disability	10	90	8601

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	45	190
2017	Not a person with a disability	40	770
2014	Person with a disability	32	240
2014	Not a person with a disability	34	862

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	90	190
2017	Not a person with a disability	82	770
2014	Person with a disability	85	240
2014	Not a person with a disability	83	862

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	190
2017	Not a person with a disability	3	770
2014	Person with a disability	3	240
2014	Not a person with a disability	3	862

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	190
2017	Not a person with a disability	4	770
2014	Person with a disability	3	240
2014	Not a person with a disability	3	862

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	190
2017	Not a person with a disability	4	770
2014	Person with a disability	4	240
2014	Not a person with a disability	5	862

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	190
2017	Not a person with a disability	16	770
2014	Person with a disability	7	240
2014	Not a person with a disability	15	862

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	190
2017	Not a person with a disability	5	770
2014	Person with a disability	15	240
2014	Not a person with a disability	7	862

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	189
2017	Not a person with a disability	22	772
2014	Person with a disability	5	240
2014	Not a person with a disability	18	862

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	189
2017	Not a person with a disability	19	772
2014	Person with a disability	6	240
2014	Not a person with a disability	17	862

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	8	189
2017	Not a person with a disability	13	772
2014	Person with a disability	5	240
2014	Not a person with a disability	10	862

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	7	772
2014	Person with a disability	4	240
2014	Not a person with a disability	5	862

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	19	189
2017	Not a person with a disability	25	772
2014	Person with a disability	20	240
2014	Not a person with a disability	24	862

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	19	189
2017	Not a person with a disability	37	772
2014	Person with a disability	16	240
2014	Not a person with a disability	29	862

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	189
2017	Not a person with a disability	4	772
2014	Person with a disability	3	240
2014	Not a person with a disability	4	862

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	1	772

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	189
2017	Not a person with a disability	11	772
2014	Person with a disability	7	240
2014	Not a person with a disability	12	862

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	20	189
2017	Not a person with a disability	27	772
2014	Person with a disability	15	240
2014	Not a person with a disability	27	862

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	1	772

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	74	189
2017	Not a person with a disability	4	772
2014	Person with a disability	75	240
2014	Not a person with a disability	4	862

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	1	862

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	14	189
2017	Not a person with a disability	19	772
2014	Person with a disability	21	240
2014	Not a person with a disability	28	862

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	38	189
2017	Not a person with a disability	29	773
2014	Person with a disability	41	240
2014	Not a person with a disability	30	862

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	20	189
2017	Not a person with a disability	15	773
2014	Person with a disability	19	240
2014	Not a person with a disability	15	862

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	8	189
2017	Not a person with a disability	5	773
2014	Person with a disability	11	240
2014	Not a person with a disability	5	862

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	37	189
2017	Not a person with a disability	19	773
2014	Person with a disability	39	240
2014	Not a person with a disability	19	862

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	189
2017	Not a person with a disability	4	773
2014	Person with a disability	8	240
2014	Not a person with a disability	5	862

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	16	189
2017	Not a person with a disability	9	773
2014	Person with a disability	22	240
2014	Not a person with a disability	9	862

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	9	189
2017	Not a person with a disability	8	773
2014	Person with a disability	9	240
2014	Not a person with a disability	11	862

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	189
2017	Not a person with a disability	7	773
2014	Person with a disability	19	240
2014	Not a person with a disability	10	862

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	36	189
2017	Not a person with a disability	51	773
2014	Person with a disability	33	240
2014	Not a person with a disability	47	862

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	160
2017	Not a person with a disability	6	705
2014	Person with a disability	4	187
2014	Not a person with a disability	6	786

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	160
2017	Not a person with a disability	11	705
2014	Not a person with a disability	9	786

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	160
2017	Not a person with a disability	3	705
2014	Not a person with a disability	4	786

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	3	705
2014	Not a person with a disability	3	786

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	160
2017	Not a person with a disability	2	705
2014	Not a person with a disability	1	786

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	160
2017	Not a person with a disability	5	705
2014	Person with a disability	3	187
2014	Not a person with a disability	5	786

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	160
2017	Not a person with a disability	5	705
2014	Person with a disability	7	187
2014	Not a person with a disability	5	786

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	160
2017	Not a person with a disability	10	705
2014	Person with a disability	9	187
2014	Not a person with a disability	9	786

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	160
2017	Not a person with a disability	6	705
2014	Person with a disability	14	187
2014	Not a person with a disability	8	786

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	32	160
2017	Not a person with a disability	23	705
2014	Person with a disability	33	187
2014	Not a person with a disability	26	786

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	16	160
2017	Not a person with a disability	9	705
2014	Person with a disability	10	187
2014	Not a person with a disability	9	786

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	55	160
2017	Not a person with a disability	43	705
2014	Person with a disability	47	187
2014	Not a person with a disability	47	786

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	160
2017	Not a person with a disability	1	705
2014	Not a person with a disability	1	786

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	70	160
2017	Not a person with a disability	66	705
2014	Person with a disability	70	187
2014	Not a person with a disability	69	786

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	1	705

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	160
2017	Not a person with a disability	11	705
2014	Person with a disability	23	187
2014	Not a person with a disability	13	786

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	98	2	190
2017	Not a person with a disability	98	2	771

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	14	22	13	25	17	3	26	47	533
2017	Not a person with a disability	12	18	26	6	8	25	6	43	19	6608
2014	Person with a disability	6	12	25	9	26	19	4	23	45	607
2014	Not a person with a disability	12	17	25	6	6	28	6	44	17	8613

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	18	22	13	23	9	0	36	40	533
2017	Not a person with a disability	19	29	24	7	8	12	2	56	17	6591
2014	Person with a disability	11	19	21	11	25	11	1	34	42	607
2014	Not a person with a disability	19	27	23	7	6	16	2	56	16	8607
2011	Person with a disability	20	31	15	13	14	6	0	54	29	549
2011	Not a person with a disability	27	37	18	6	4	7	0	70	11	9393

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	64	36	532
2017	Not a person with a disability	20	80	6598
2014	Person with a disability	68	32	606
2014	Not a person with a disability	15	85	8595

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	82	18	338
2017	Not a person with a disability	75	25	1288
2014	Person with a disability	80	20	406
2014	Not a person with a disability	75	25	1281

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	32	34	7	16	11	1	0	66	28	276
2017	Not a person with a disability	42	36	6	9	5	1	0	79	15	959
2014	Person with a disability	32	31	6	15	14	1	0	64	30	323
2014	Not a person with a disability	42	36	7	9	5	0	1	79	14	961

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	48	7	5	3	2	2	85	8	533
2017	Not a person with a disability	27	49	10	6	2	2	4	81	8	6608
2014	Person with a disability	34	48	9	4	1	1	3	85	5	607
2014	Not a person with a disability	27	52	10	6	2	1	3	82	8	8615
2011	Person with a disability	35	48	6	5	2	1	3	87	7	551
2011	Not a person with a disability	26	52	10	7	2	1	3	81	9	9410
2008	Person with a disability	34	47	8	5	2	1	2	84	7	457
2008	Not a person with a disability	25	47	11	8	3	2	4	76	12	8207

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	20	19	16	25	10	4	31	48	532
2017	Not a person with a disability	7	22	23	15	14	13	6	35	36	6604
2014	Person with a disability	6	20	23	16	22	9	4	30	44	607
2014	Not a person with a disability	8	24	24	13	11	13	7	40	31	8612
2011	Person with a disability	7	25	18	17	18	11	4	38	41	550
2011	Not a person with a disability	8	26	22	14	11	14	4	42	31	9398

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	31	15	11	10	8	2	60	23	533
2017	Not a person with a disability	29	35	14	7	5	6	4	71	13	6608
2014	Person with a disability	27	30	17	11	7	5	3	62	20	607
2014	Not a person with a disability	29	37	14	7	4	6	3	73	12	8611
2011	Person with a disability	25	34	13	11	8	6	3	66	20	552
2011	Not a person with a disability	30	35	13	7	5	6	3	73	13	9415
2008	Person with a disability	24	32	15	12	9	4	3	61	22	457
2008	Not a person with a disability	27	38	13	6	4	7	4	74	11	8202

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	13	26	15	13	20	10	3	44	38	532
2017	Not a person with a disability	18	28	18	11	12	9	4	53	26	6593
2014	Person with a disability	14	24	16	15	19	9	3	44	38	607
2014	Not a person with a disability	19	31	17	11	10	9	3	57	23	8610
2011	Person with a disability	14	29	15	15	16	8	3	49	34	550
2011	Not a person with a disability	21	32	16	10	9	9	3	60	21	9393
2008	Person with a disability	16	24	13	19	19	6	3	44	41	456
2008	Not a person with a disability	22	34	15	11	8	5	4	62	21	8190

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	26	10	10	18	1	0	62	28	532
2017	Not a person with a disability	40	30	11	9	9	1	0	71	18	6599

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	33	27	14	8	16	2	0	61	25	532
2017	Not a person with a disability	40	28	14	7	9	2	0	69	17	6594

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	35	16	13	16	2	0	54	30	532
2017	Not a person with a disability	19	41	18	11	9	2	0	62	20	6599

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	8	18	14	21	37	1	0	27	59	532
2017	Not a person with a disability	9	30	19	21	20	2	0	39	41	6597

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	23	21	11	19	0	1	48	31	531
2017	Not a person with a disability	25	27	20	12	14	0	2	53	26	6585

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	22	25	18	14	0	2	41	33	533
2017	Not a person with a disability	18	26	25	16	14	0	1	45	30	6595

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	26	22	13	10	0	5	53	25	532
2017	Not a person with a disability	26	27	21	12	10	1	4	55	23	6575

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	12	16	17	20	32	1	2	29	53	530
2017	Not a person with a disability	12	16	20	21	29	1	1	28	51	6589

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	20	14	5	6	2	16	70	13	528
2017	Not a person with a disability	38	24	16	7	6	1	8	68	14	6587

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	23	22	17	16	0	1	44	33	532
2017	Not a person with a disability	20	26	24	15	14	0	1	47	29	6560

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	13	24	25	20	15	1	2	39	36	532
2017	Not a person with a disability	18	28	24	16	11	1	1	47	28	6561

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	23	21	19	20	1	2	39	40	533
2017	Not a person with a disability	16	26	24	18	14	1	1	42	33	6559

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	21	25	16	17	1	2	40	35	533
2017	Not a person with a disability	21	27	22	15	12	1	1	49	28	6568

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	20	28	22	12	13	1	3	50	27	529
2017	Not a person with a disability	23	28	22	14	10	1	2	53	25	6556

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	31	24	18	13	10	0	2	57	24	532
2017	Not a person with a disability	43	26	16	8	5	0	2	71	13	6601

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	21	13	13	16	1	2	57	29	532
2017	Not a person with a disability	60	18	9	5	5	1	3	80	11	6590

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	32	14	9	7	0	2	70	16	531
2017	Not a person with a disability	45	31	13	6	3	0	1	78	9	6598

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	32	22	15	14	15	1	1	55	30	530
2017	Not a person with a disability	47	23	12	8	7	1	2	72	16	6594

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	40	13	4	3	2	0	37	86	7	531
2017	Not a person with a disability	49	12	5	2	2	0	29	87	6	6589

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	50	24	8	4	3	1	10	83	8	527
2017	Not a person with a disability	55	23	10	4	2	1	6	83	7	6560

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	46	18	11	7	9	1	7	70	18	531
2017	Not a person with a disability	64	19	6	3	3	1	4	87	6	6599

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	36	29	15	10	6	1	3	68	16	533
2017	Not a person with a disability	48	30	12	4	2	0	3	81	6	6586

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	6	19	37	20	17	0	1	25	37	532
2017	Not a person with a disability	9	27	38	16	8	0	0	37	25	6608

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	28	33	10	5	1	0	15	51	531
2017	Not a person with a disability	11	23	39	19	8	0	0	27	34	6592

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	42	21	16	6	8	6	1	45	55	533
2017	Not a person with a disability	36	27	16	7	6	6	1	39	61	6607

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	23	265
2017	Not a person with a disability	18	3674

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	32	265
2017	Not a person with a disability	28	3674

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	27	265
2017	Not a person with a disability	22	3674

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	45	265
2017	Not a person with a disability	55	3674

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	265
2017	Not a person with a disability	5	3674

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	33	265
2017	Not a person with a disability	29	3674

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Person with a disability	8	48	14	11	5	15	259
2017	Not a person with a disability	10	59	15	7	3	7	3577

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	6	17	17	14	34	1	11	26	55	270
2017	Not a person with a disability	10	22	18	16	23	2	10	35	44	3707

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	3	11	18	16	29	3	20	18	58	267
2017	Not a person with a disability	5	15	18	14	25	4	19	26	50	3701

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 117. Are you a person with a disability?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.