2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	42	13	9	7	70	16	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	13	12	11	64	23	2071
2017	University certificate or diploma below the bachelor's level	23	38	18	12	9	61	21	467
2017	Bachelor's degree	23	43	12	13	10	66	22	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	45	11	10	9	70	19	779
2014	Secondary or high school graduation certificate or equivalent or less	29	42	12	9	7	71	17	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	13	11	8	68	19	2654
2014	University certificate or diploma below the bachelor's level	23	42	15	11	9	65	20	634
2014	Bachelor's degree	24	43	13	12	9	67	21	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	45	12	10	9	69	19	1051
2011	Secondary or high school graduation certificate or equivalent or less	35	38	13	8	6	73	14	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	40	12	10	8	70	18	3020
2011	University certificate or diploma below the bachelor's level	28	41	14	9	8	69	17	682
2011	Bachelor's degree	28	41	12	11	8	69	19	3742
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	11	10	6	73	16	858
2008	Secondary or high school graduation certificate or equivalent or less	37	40	10	7	5	78	12	1749
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	13	8	7	72	15	2575
2008	University certificate or diploma below the bachelor's level	30	44	12	8	6	74	14	547
2008	Bachelor's degree	28	43	13	10	6	71	16	3029
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	11	9	7	72	17	685

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	31	16	14	17	53	31	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	28	16	18	24	42	43	2072
2017	University certificate or diploma below the bachelor's level	13	28	20	15	25	41	39	468
2017	Bachelor's degree	16	30	16	17	20	46	38	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36	15	18	16	51	34	779

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	30	10	5	3	82	8	964
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	34	11	5	4	80	9	2061
2017	University certificate or diploma below the bachelor's level	41	39	9	6	4	81	11	466
2017	Bachelor's degree	42	38	11	5	3	80	9	2860
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	37	12	5	2	81	7	777
2014	Secondary or high school graduation certificate or equivalent or less	60	27	8	3	2	87	5	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	29	10	3	3	84	6	2654
2014	University certificate or diploma below the bachelor's level	51	33	9	3	2	85	6	632
2014	Bachelor's degree	50	32	11	4	3	83	7	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	10	3	3	83	7	1050
2011	Secondary or high school graduation certificate or equivalent or less	59	28	8	3	2	88	5	1701
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	32	9	3	2	86	5	3019
2011	University certificate or diploma below the bachelor's level	51	35	8	4	2	86	6	687
2011	Bachelor's degree	49	36	9	4	2	85	6	3751
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	35	9	3	2	86	5	857

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	38	14	6	6	0	74	12	960
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	14	8	7	0	70	16	2055
2017	University certificate or diploma below the bachelor's level	26	42	16	10	5	1	69	15	464
2017	Bachelor's degree	27	41	15	10	7	0	68	17	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	44	13	9	6	0	72	15	775
2014	Secondary or high school graduation certificate or equivalent or less	38	37	12	6	6	0	76	12	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	13	7	5	0	75	12	2654
2014	University certificate or diploma below the bachelor's level	30	42	16	7	4	0	72	12	634
2014	Bachelor's degree	31	41	14	8	6	0	72	14	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	42	13	6	8	0	74	14	1050
2011	Secondary or high school graduation certificate or equivalent or less	42	39	10	5	3	0	82	9	1699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	10	7	4	0	79	11	3023
2011	University certificate or diploma below the bachelor's level	35	44	10	7	5	0	79	11	685
2011	Bachelor's degree	35	43	10	8	4	0	78	12	3742
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	11	6	4	0	79	10	857
2008	Secondary or high school graduation certificate or equivalent or less	45	41	7	4	3	0	86	7	1761
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	45	8	5	4	0	83	9	2594
2008	University certificate or diploma below the bachelor's level	38	44	10	5	5	0	81	9	553
2008	Bachelor's degree	36	44	9	7	3	0	80	10	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	45	9	7	5	0	79	12	685

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	29	19	14	16	0	51	30	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	19	18	21	1	41	40	2068
2017	University certificate or diploma below the bachelor's level	12	26	20	19	21	0	39	41	465
2017	Bachelor's degree	14	25	20	19	22	1	39	41	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	22	20	20	1	37	41	778
2014	Secondary or high school graduation certificate or equivalent or less	22	32	17	15	13	1	55	28	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	19	16	16	1	49	32	2654
2014	University certificate or diploma below the bachelor's level	15	31	18	16	19	1	46	35	634
2014	Bachelor's degree	14	30	20	18	16	1	45	35	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	31	20	17	16	1	47	33	1052
2011	Secondary or high school graduation certificate or equivalent or less	24	34	20	12	9	1	59	21	1699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	20	13	11	1	55	24	3019
2011	University certificate or diploma below the bachelor's level	21	31	22	11	13	1	53	25	685
2011	Bachelor's degree	20	33	20	15	11	1	53	26	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	34	21	16	10	1	53	26	859

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	30	18	15	16	0	51	31	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	18	20	21	1	40	41	2069
2017	University certificate or diploma below the bachelor's level	13	26	19	20	21	1	39	41	468
2017	Bachelor's degree	13	27	18	21	20	1	40	42	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	20	21	18	1	41	39	777
2014	Secondary or high school graduation certificate or equivalent or less	20	33	17	16	13	0	53	29	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	30	19	18	17	0	46	35	2653
2014	University certificate or diploma below the bachelor's level	15	30	17	19	20	0	44	39	633
2014	Bachelor's degree	14	31	18	20	17	0	45	37	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	18	18	16	0	48	34	1051
2011	Secondary or high school graduation certificate or equivalent or less	22	37	17	14	10	0	59	25	1691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	19	15	12	0	53	28	3013
2011	University certificate or diploma below the bachelor's level	19	32	20	15	13	1	52	28	684
2011	Bachelor's degree	18	36	18	15	13	0	54	28	3738
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	36	19	16	10	1	54	26	858
2008	Secondary or high school graduation certificate or equivalent or less	26	38	14	13	10	0	64	23	1759
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	37	18	14	11	0	57	25	2600
2008	University certificate or diploma below the bachelor's level	19	37	15	16	12	0	56	29	550
2008	Bachelor's degree	18	39	16	16	11	0	57	27	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	36	19	17	11	0	53	28	690

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	23	18	15	16	4	1	49	33	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	22	18	16	21	5	0	42	39	2069
2017	University certificate or diploma below the bachelor's level	15	23	20	17	20	5	0	40	39	467
2017	Bachelor's degree	15	23	17	18	23	4	0	39	43	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	19	20	22	3	0	37	43	779
2014	Secondary or high school graduation certificate or equivalent or less	26	25	19	15	12	3	0	53	27	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	24	19	16	16	4	0	46	34	2655
2014	University certificate or diploma below the bachelor's level	17	26	18	16	20	3	1	44	37	634
2014	Bachelor's degree	17	24	19	18	18	4	0	43	38	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	22	19	17	19	4	0	41	39	1051
2011	Secondary or high school graduation certificate or equivalent or less	28	27	17	12	10	4	1	58	24	1700
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	17	14	13	4	0	54	28	3014
2011	University certificate or diploma below the bachelor's level	23	25	18	14	15	5	0	51	30	686
2011	Bachelor's degree	21	25	18	16	15	5	0	49	33	3742
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	19	18	14	5	0	47	33	856
2008	Secondary or high school graduation certificate or equivalent or less	29	31	15	11	8	5	0	64	20	1759
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	17	13	10	5	1	57	25	2597
2008	University certificate or diploma below the bachelor's level	20	28	17	16	12	7	0	51	30	549
2008	Bachelor's degree	19	28	20	17	11	5	0	49	30	3043
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	17	18	15	4	1	47	35	688

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	31	15	9	7	1	1	68	17	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	30	16	12	11	2	1	61	23	2070
2017	University certificate or diploma below the bachelor's level	25	31	17	13	11	2	1	57	25	468
2017	Bachelor's degree	31	32	14	10	10	2	1	65	21	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	33	14	9	7	2	0	68	17	778
2014	Secondary or high school graduation certificate or equivalent or less	35	29	15	11	7	2	1	66	18	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	32	15	10	10	2	1	64	21	2654
2014	University certificate or diploma below the bachelor's level	29	32	17	9	12	1	0	61	22	634
2014	Bachelor's degree	31	33	14	10	9	2	0	66	19	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	31	14	9	8	2	1	68	18	1050
2011	Secondary or high school graduation certificate or equivalent or less	35	30	14	9	9	2	1	67	19	1697
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	30	16	11	12	2	0	60	24	3018
2011	University certificate or diploma below the bachelor's level	28	31	16	11	12	1	1	60	24	686
2011	Bachelor's degree	32	32	14	10	9	2	1	66	20	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	12	8	7	3	0	72	15	858
2008	Secondary or high school graduation certificate or equivalent or less	36	29	14	10	8	3	0	67	19	1764
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	15	11	11	3	0	61	23	2595
2008	University certificate or diploma below the bachelor's level	30	29	15	12	10	4	0	62	22	553
2008	Bachelor's degree	30	31	15	12	9	4	1	63	21	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	30	13	12	11	3	0	63	23	689

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	35	13	10	9	1	1	68	19	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	14	13	12	1	0	61	25	2072
2017	University certificate or diploma below the bachelor's level	26	34	13	14	13	1	1	60	27	466
2017	Bachelor's degree	31	32	12	13	11	1	0	63	24	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	12	11	9	0	1	68	20	778
2014	Secondary or high school graduation certificate or equivalent or less	34	31	13	12	8	1	0	66	21	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	14	12	10	0	0	64	22	2652
2014	University certificate or diploma below the bachelor's level	25	36	15	13	10	0	0	62	23	633
2014	Bachelor's degree	29	35	13	12	10	0	0	65	22	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	13	11	8	1	1	68	19	1052
2011	Secondary or high school graduation certificate or equivalent or less	32	34	12	11	11	1	0	66	22	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	33	14	13	12	1	0	61	25	3014
2011	University certificate or diploma below the bachelor's level	24	34	14	15	13	0	0	58	28	686
2011	Bachelor's degree	29	37	12	13	10	1	0	66	22	3737
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	11	10	7	1	0	71	18	856
2008	Secondary or high school graduation certificate or equivalent or less	33	31	13	12	9	2	1	65	21	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	32	14	12	13	1	1	61	25	2593
2008	University certificate or diploma below the bachelor's level	26	37	12	14	10	1	0	64	25	553
2008	Bachelor's degree	28	33	13	13	11	1	0	62	24	3037
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	12	12	12	1	0	63	24	689

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	29	13	8	8	0	70	17	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	28	15	11	12	0	62	23	2064
2017	University certificate or diploma below the bachelor's level	33	29	16	10	12	0	62	22	467
2017	Bachelor's degree	36	29	14	11	11	0	65	22	2860
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	11	10	9	1	69	19	779
2014	Secondary or high school graduation certificate or equivalent or less	40	29	14	8	8	0	69	16	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	28	14	9	11	0	66	20	2651
2014	University certificate or diploma below the bachelor's level	30	31	16	10	12	0	62	22	633
2014	Bachelor's degree	35	29	14	11	10	0	65	20	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	32	11	8	9	0	71	18	1048

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	27	20	13	16	6	0	49	30	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	19	16	23	5	0	39	41	2072
2017	University certificate or diploma below the bachelor's level	12	27	18	15	22	6	0	41	40	468
2017	Bachelor's degree	13	25	18	16	20	7	0	41	39	2870
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	25	19	17	17	9	0	42	37	778
2014	Secondary or high school graduation certificate or equivalent or less	20	29	18	13	13	7	0	52	28	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	25	20	14	20	5	0	43	37	2654
2014	University certificate or diploma below the bachelor's level	12	26	19	14	24	5	0	40	40	634
2014	Bachelor's degree	13	27	18	16	19	7	0	43	38	3573
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	29	18	14	14	10	0	50	30	1052
2011	Secondary or high school graduation certificate or equivalent or less	20	25	19	14	15	6	1	49	31	1701
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	19	14	20	6	0	43	36	3014
2011	University certificate or diploma below the bachelor's level	16	25	20	14	19	6	1	43	35	684
2011	Bachelor's degree	15	27	20	14	17	7	0	45	34	3739
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	18	15	14	9	1	49	32	852

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	24	17	18	22	2	0	41	41	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	20	16	20	31	2	0	30	53	2073
2017	University certificate or diploma below the bachelor's level	9	21	17	20	31	2	0	31	52	468
2017	Bachelor's degree	10	21	16	21	29	2	0	32	51	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	24	17	20	26	2	0	35	48	778
2014	Secondary or high school graduation certificate or equivalent or less	15	25	18	19	21	2	0	41	40	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	21	19	19	27	2	0	33	47	2656
2014	University certificate or diploma below the bachelor's level	10	22	18	19	30	2	0	32	49	634
2014	Bachelor's degree	10	22	17	22	27	2	0	32	50	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	18	21	20	3	0	39	43	1052
2011	Secondary or high school graduation certificate or equivalent or less	15	28	19	16	19	2	0	44	36	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	25	19	17	25	2	0	38	43	3016
2011	University certificate or diploma below the bachelor's level	13	24	19	16	25	3	0	37	43	684
2011	Bachelor's degree	12	26	19	18	22	2	0	39	42	3738
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	27	18	18	19	3	0	44	37	853
2008	Secondary or high school graduation certificate or equivalent or less	19	29	17	15	17	3	0	49	33	1760
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	17	17	22	3	0	42	40	2597
2008	University certificate or diploma below the bachelor's level	15	25	15	18	24	3	0	41	44	552
2008	Bachelor's degree	14	29	19	17	20	2	0	43	37	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	16	19	18	2	1	45	38	689

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	19	22	20	23	4	0	32	45	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	16	17	23	33	4	0	24	59	2072
2017	University certificate or diploma below the bachelor's level	7	18	17	24	31	2	0	26	57	467
2017	Bachelor's degree	7	16	16	24	32	4	0	25	59	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	19	23	28	4	0	26	53	778
2014	Secondary or high school graduation certificate or equivalent or less	11	21	19	24	22	4	0	33	48	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	18	19	23	29	4	0	26	54	2654
2014	University certificate or diploma below the bachelor's level	6	18	17	23	32	3	0	25	57	633
2014	Bachelor's degree	6	18	17	25	31	4	0	25	57	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	20	24	24	4	0	29	50	1052
2011	Secondary or high school graduation certificate or equivalent or less	9	26	21	20	19	5	0	37	41	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	23	20	22	24	4	0	31	48	3020
2011	University certificate or diploma below the bachelor's level	7	23	20	22	23	5	0	32	47	682
2011	Bachelor's degree	7	23	20	24	21	5	0	32	47	3743
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	26	20	22	17	7	0	35	43	855
2008	Secondary or high school graduation certificate or equivalent or less	10	27	19	21	18	4	1	39	41	1765
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	19	25	22	5	0	30	50	2598
2008	University certificate or diploma below the bachelor's level	7	20	18	26	23	5	0	29	53	551
2008	Bachelor's degree	7	23	19	25	21	5	0	31	49	3037
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	24	19	27	19	5	0	32	48	691

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	19	17	16	31	5	34	49	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	14	14	18	42	5	22	63	2074
2017	University certificate or diploma below the bachelor's level	7	14	17	18	41	4	22	61	468
2017	Bachelor's degree	8	14	13	20	39	5	24	62	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	16	20	34	7	26	57	775
2014	Secondary or high school graduation certificate or equivalent or less	12	19	18	17	28	6	33	48	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	17	17	36	6	26	56	2656
2014	University certificate or diploma below the bachelor's level	8	14	20	18	36	5	22	57	633
2014	Bachelor's degree	7	17	16	19	36	5	25	58	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	15	19	30	7	31	53	1051
2011	Secondary or high school graduation certificate or equivalent or less	12	24	19	17	23	6	38	43	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	17	19	29	6	31	51	3019
2011	University certificate or diploma below the bachelor's level	10	20	16	19	27	8	32	50	683
2011	Bachelor's degree	9	20	16	20	27	7	32	51	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	16	19	22	9	38	45	855
2008	Secondary or high school graduation certificate or equivalent or less	11	25	16	17	22	7	39	43	1763
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	19	18	18	28	8	30	51	2597
2008	University certificate or diploma below the bachelor's level	7	20	18	19	29	9	29	52	551
2008	Bachelor's degree	8	21	17	20	27	8	31	51	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	18	21	23	8	33	47	690

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	28	16	19	23	2	41	43	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	21	16	21	33	3	29	55	2070
2017	University certificate or diploma below the bachelor's level	7	19	17	24	30	2	27	55	465
2017	Bachelor's degree	8	20	16	22	31	3	29	55	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	17	23	27	3	32	51	777
2014	Secondary or high school graduation certificate or equivalent or less	10	27	18	22	21	3	38	43	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	23	17	22	28	2	32	51	2652
2014	University certificate or diploma below the bachelor's level	7	26	19	19	28	2	34	47	634
2014	Bachelor's degree	7	21	17	24	29	3	29	54	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	26	16	24	24	2	35	49	1052
2011	Secondary or high school graduation certificate or equivalent or less	12	30	19	19	17	3	43	38	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	29	17	21	22	3	38	45	3017
2011	University certificate or diploma below the bachelor's level	10	27	19	20	21	3	37	43	683
2011	Bachelor's degree	9	28	17	23	21	2	38	45	3740
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	28	19	23	18	4	38	43	854
2008	Secondary or high school graduation certificate or equivalent or less	13	33	18	19	15	2	46	35	1759
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	29	17	23	18	3	40	42	2600
2008	University certificate or diploma below the bachelor's level	10	27	18	24	18	2	38	43	551
2008	Bachelor's degree	10	32	16	24	17	2	42	42	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	30	13	25	18	3	43	44	690

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	32	16	17	15	0	52	32	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	28	16	20	22	0	41	43	2070
2017	University certificate or diploma below the bachelor's level	13	25	18	22	22	0	39	43	468
2017	Bachelor's degree	14	30	16	19	21	0	44	40	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35	16	18	18	1	49	35	778
2014	Secondary or high school graduation certificate or equivalent or less	17	32	18	17	15	0	49	32	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	29	17	18	21	0	44	39	2655
2014	University certificate or diploma below the bachelor's level	12	26	17	21	24	0	38	45	633
2014	Bachelor's degree	13	30	17	20	20	0	43	40	3579
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	34	17	16	17	0	49	34	1050
2011	Secondary or high school graduation certificate or equivalent or less	18	36	16	15	14	0	54	30	1699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	16	18	19	0	46	38	3019
2011	University certificate or diploma below the bachelor's level	14	31	16	18	22	0	45	40	685
2011	Bachelor's degree	14	34	17	18	17	0	48	35	3745
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	35	18	16	14	0	52	31	855

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	41	14	13	8	65	21	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	38	17	16	11	56	27	2072
2017	University certificate or diploma below the bachelor's level	17	36	16	18	12	54	30	467
2017	Bachelor's degree	19	38	16	16	11	57	27	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	41	15	16	9	60	25	778

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	17	16	21	25	11	1	30	52	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	14	16	22	33	9	2	21	61	2072
2017	University certificate or diploma below the bachelor's level	8	12	18	22	31	8	1	22	59	468
2017	Bachelor's degree	6	15	16	23	28	11	1	24	58	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	19	17	20	23	10	3	31	49	779
2014	Secondary or high school graduation certificate or equivalent or less	9	18	19	20	24	9	1	30	49	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	16	18	20	30	8	1	25	55	2654
2014	University certificate or diploma below the bachelor's level	5	17	17	20	34	7	1	24	58	633
2014	Bachelor's degree	7	16	17	23	27	9	2	26	56	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	18	18	20	11	2	35	45	1050

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	35	14	11	8	1	0	66	19	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	33	16	13	13	1	0	58	26	2075
2017	University certificate or diploma below the bachelor's level	22	38	13	14	13	1	0	60	27	468
2017	Bachelor's degree	27	35	13	13	12	0	0	62	25	2871
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	15	11	10	1	0	64	21	779
2014	Secondary or high school graduation certificate or equivalent or less	31	34	14	13	8	0	0	65	21	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	14	11	11	1	0	64	22	2655
2014	University certificate or diploma below the bachelor's level	25	34	16	14	11	0	0	59	25	633
2014	Bachelor's degree	27	36	14	12	11	1	0	63	23	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	14	11	9	0	1	66	20	1051
2011	Secondary or high school graduation certificate or equivalent or less	31	32	15	12	10	1	0	63	22	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	33	14	15	13	0	0	58	28	3023
2011	University certificate or diploma below the bachelor's level	21	33	14	15	16	0	0	55	31	687
2011	Bachelor's degree	26	35	13	14	11	0	0	62	26	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	12	13	8	1	1	66	22	857
2008	Secondary or high school graduation certificate or equivalent or less	30	33	14	11	11	1	1	64	22	1763
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	15	15	14	1	0	56	29	2594
2008	University certificate or diploma below the bachelor's level	20	35	15	16	12	1	1	56	29	553
2008	Bachelor's degree	21	36	15	15	12	1	1	58	27	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	32	14	18	11	0	1	57	29	689

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	38	13	16	11	1	0	60	27	140
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	38	14	18	10	1	2	57	28	263
2017	University certificate or diploma below the bachelor's level	15	26	26	18	8	0	6	44	28	80
2017	Bachelor's degree	17	35	19	16	10	1	2	54	27	513
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	23	15	9	3	3	50	25	212
2014	Secondary or high school graduation certificate or equivalent or less	31	38	12	10	6	1	2	71	17	190
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	37	15	12	10	1	1	62	22	332
2014	University certificate or diploma below the bachelor's level	16	31	15	21	11	1	4	49	34	108
2014	Bachelor's degree	21	35	17	15	8	2	2	59	24	623
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	34	18	14	6	3	4	59	22	284

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	30	16	17	14	2	1	52	31	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	31	17	20	17	1	1	45	38	2067
2017	University certificate or diploma below the bachelor's level	15	25	19	21	18	1	1	41	40	468
2017	Bachelor's degree	17	29	16	21	15	2	1	47	37	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	15	16	12	1	1	57	28	780
2014	Secondary or high school graduation certificate or equivalent or less	18	35	17	18	10	1	1	54	29	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	16	18	13	1	1	52	31	2655
2014	University certificate or diploma below the bachelor's level	10	37	17	22	12	1	0	47	35	632
2014	Bachelor's degree	16	36	14	21	11	1	1	53	32	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	14	13	10	2	1	62	24	1052
2011	Secondary or high school graduation certificate or equivalent or less	19	34	15	18	12	2	0	54	31	1700
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	15	22	15	1	1	47	37	3020
2011	University certificate or diploma below the bachelor's level	16	34	15	19	15	1	1	50	34	687
2011	Bachelor's degree	18	34	15	19	12	1	0	53	32	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	13	15	8	2	0	63	23	857
2008	Secondary or high school graduation certificate or equivalent or less	20	35	13	19	11	2	1	56	31	1765
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	32	15	19	16	2	0	49	36	2598
2008	University certificate or diploma below the bachelor's level	15	35	15	19	15	1	1	51	34	552
2008	Bachelor's degree	18	36	14	19	12	1	1	55	31	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	14	16	12	3	0	57	28	689

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	25	16	13	17	9	3	47	34	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	17	19	24	6	2	35	46	2074
2017	University certificate or diploma below the bachelor's level	13	20	15	19	25	6	2	36	48	467
2017	Bachelor's degree	14	24	16	19	19	7	1	41	42	2871
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	19	14	15	7	2	48	32	779
2014	Secondary or high school graduation certificate or equivalent or less	18	25	19	15	15	7	1	47	32	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	18	17	19	6	1	43	38	2654
2014	University certificate or diploma below the bachelor's level	12	24	17	20	21	4	1	38	44	633
2014	Bachelor's degree	17	26	16	17	17	6	1	46	37	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	26	17	13	12	8	2	53	28	1052
2011	Secondary or high school graduation certificate or equivalent or less	20	25	17	15	16	6	0	49	33	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	23	16	17	21	6	1	42	40	3021
2011	University certificate or diploma below the bachelor's level	17	23	17	17	20	5	1	43	39	685
2011	Bachelor's degree	18	24	16	16	18	6	1	46	36	3740
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	14	14	13	8	1	56	29	858
2008	Secondary or high school graduation certificate or equivalent or less	22	27	16	15	14	6	1	52	31	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	25	17	15	17	7	1	46	35	2598
2008	University certificate or diploma below the bachelor's level	14	30	17	16	16	6	1	47	35	552
2008	Bachelor's degree	20	28	15	15	13	7	1	52	31	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	28	12	16	12	6	1	57	30	690

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	34	13	20	15	0	51	36	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	32	12	23	22	0	43	45	2073
2017	University certificate or diploma below the bachelor's level	11	28	15	25	21	0	39	46	468
2017	Bachelor's degree	11	33	12	24	20	0	44	44	2870
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	31	15	22	19	0	44	41	779
2014	Secondary or high school graduation certificate or equivalent or less	15	35	13	21	15	1	51	36	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	33	14	22	19	0	45	41	2655
2014	University certificate or diploma below the bachelor's level	10	29	15	26	21	0	38	46	633
2014	Bachelor's degree	11	32	13	25	19	0	43	44	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	32	14	22	18	0	46	40	1050
2011	Secondary or high school graduation certificate or equivalent or less	20	39	14	14	11	1	60	26	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	38	15	18	14	1	53	32	3022
2011	University certificate or diploma below the bachelor's level	15	35	15	19	16	1	50	34	686
2011	Bachelor's degree	13	39	14	19	13	1	53	33	3746
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	37	13	21	11	1	54	33	858
2008	Secondary or high school graduation certificate or equivalent or less	20	39	13	16	10	1	60	27	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	39	14	18	13	1	55	31	2595
2008	University certificate or diploma below the bachelor's level	14	37	15	19	15	0	51	34	553
2008	Bachelor's degree	13	41	14	19	12	1	55	31	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	40	15	16	9	0	60	25	688

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	38	13	7	4	76	11	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	13	8	5	75	13	2074
2017	University certificate or diploma below the bachelor's level	32	40	14	8	6	72	14	465
2017	Bachelor's degree	34	40	12	9	6	74	15	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	10	9	6	75	15	778
2014	Secondary or high school graduation certificate or equivalent or less	38	38	11	8	5	77	12	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	12	7	5	76	12	2653
2014	University certificate or diploma below the bachelor's level	35	38	14	7	6	73	13	634
2014	Bachelor's degree	35	39	12	9	5	74	14	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	11	8	7	74	15	1051
2011	Secondary or high school graduation certificate or equivalent or less	41	36	12	7	4	78	11	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	12	6	5	77	11	3012
2011	University certificate or diploma below the bachelor's level	37	39	11	7	5	77	12	684
2011	Bachelor's degree	36	38	12	8	5	75	13	3743
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	12	8	4	76	12	857
2008	Secondary or high school graduation certificate or equivalent or less	38	42	11	5	3	81	9	1760
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	12	6	5	77	11	2596
2008	University certificate or diploma below the bachelor's level	32	46	11	6	4	78	11	553
2008	Bachelor's degree	33	43	11	8	5	76	13	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	10	10	6	74	17	687

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	39	10	4	5	81	9	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	10	7	4	80	11	2070
2017	University certificate or diploma below the bachelor's level	35	41	11	8	6	76	13	466
2017	Bachelor's degree	37	41	10	7	5	78	12	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	38	8	8	7	77	15	777
2014	Secondary or high school graduation certificate or equivalent or less	42	40	8	6	4	82	10	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	9	6	4	80	11	2653
2014	University certificate or diploma below the bachelor's level	38	38	11	7	6	77	13	633
2014	Bachelor's degree	38	40	9	8	5	79	12	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	9	9	7	76	16	1050
2011	Secondary or high school graduation certificate or equivalent or less	41	41	9	5	3	83	8	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	8	5	3	83	9	3019
2011	University certificate or diploma below the bachelor's level	37	43	9	7	3	81	10	684
2011	Bachelor's degree	37	43	9	6	4	80	11	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	7	9	4	80	13	858
2008	Secondary or high school graduation certificate or equivalent or less	39	46	8	4	3	86	7	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	44	10	4	3	83	7	2596
2008	University certificate or diploma below the bachelor's level	36	43	9	8	4	79	12	553
2008	Bachelor's degree	35	45	9	6	4	81	10	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	8	9	6	76	16	687

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	25	17	19	20	4	0	41	41	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	17	24	29	2	1	28	54	2072
2017	University certificate or diploma below the bachelor's level	8	18	18	23	31	2	0	26	55	466
2017	Bachelor's degree	8	21	16	24	30	2	0	29	55	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	16	26	28	2	0	28	55	778
2014	Secondary or high school graduation certificate or equivalent or less	14	26	18	20	19	3	0	41	40	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	18	22	26	2	0	33	49	2651
2014	University certificate or diploma below the bachelor's level	7	20	20	20	31	2	1	28	52	632
2014	Bachelor's degree	8	21	17	23	28	2	0	30	53	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	23	18	22	26	2	1	33	49	1052
2011	Secondary or high school graduation certificate or equivalent or less	15	28	19	17	18	2	1	43	37	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	19	20	23	2	0	37	44	3024
2011	University certificate or diploma below the bachelor's level	9	26	20	19	24	1	1	36	44	685
2011	Bachelor's degree	10	26	17	22	23	1	0	36	46	3745
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	26	19	20	23	2	0	37	44	858
2008	Secondary or high school graduation certificate or equivalent or less	16	32	19	16	14	2	0	50	31	1761
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	29	21	19	17	1	0	42	37	2594
2008	University certificate or diploma below the bachelor's level	9	28	20	21	21	1	1	38	42	552
2008	Bachelor's degree	11	30	18	21	18	2	0	42	40	3039
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	18	22	18	1	1	41	40	688

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	21	17	18	24	3	4	36	45	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	15	19	33	2	2	29	55	2070
2017	University certificate or diploma below the bachelor's level	7	18	16	20	35	2	2	26	57	468
2017	Bachelor's degree	10	19	12	21	33	2	1	31	57	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	20	14	21	33	2	2	30	56	779
2014	Secondary or high school graduation certificate or equivalent or less	13	22	18	18	25	2	2	37	44	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	16	19	29	2	2	32	51	2654
2014	University certificate or diploma below the bachelor's level	9	21	17	18	32	2	2	31	52	633
2014	Bachelor's degree	11	22	13	20	30	2	1	34	52	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	20	11	21	30	3	1	35	53	1052
2011	Secondary or high school graduation certificate or equivalent or less	12	26	17	19	22	2	2	40	43	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	17	18	25	1	1	37	45	3020
2011	University certificate or diploma below the bachelor's level	11	25	16	21	25	1	2	36	47	686
2011	Bachelor's degree	13	28	14	20	23	1	1	42	44	3744
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	27	14	18	26	2	1	41	45	856
2008	Secondary or high school graduation certificate or equivalent or less	15	33	16	18	14	2	2	50	33	1760
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	36	16	16	15	1	1	51	33	2592
2008	University certificate or diploma below the bachelor's level	13	37	14	19	15	1	0	51	34	553
2008	Bachelor's degree	19	37	13	16	14	1	1	57	30	3039
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	32	12	18	19	1	1	50	38	688

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	35	13	16	13	0	0	57	30	965
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	15	19	19	0	0	46	39	2058
2017	University certificate or diploma below the bachelor's level	13	30	16	20	20	0	0	44	40	466
2017	Bachelor's degree	16	36	13	18	16	0	0	52	35	2860
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	36	16	16	14	0	0	54	30	774
2014	Secondary or high school graduation certificate or equivalent or less	16	35	16	18	15	0	0	51	33	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	16	18	20	0	0	46	38	2655
2014	University certificate or diploma below the bachelor's level	11	33	15	19	21	0	0	44	40	634
2014	Bachelor's degree	13	35	13	19	19	0	0	49	38	3579
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	37	15	15	16	0	0	54	31	1051
2011	Secondary or high school graduation certificate or equivalent or less	25	34	15	12	13	1	0	60	25	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	15	17	16	0	0	53	33	3014
2011	University certificate or diploma below the bachelor's level	19	33	15	16	16	1	1	52	33	685
2011	Bachelor's degree	18	35	14	17	15	0	0	54	32	3744
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	13	15	11	0	0	61	26	855

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	31	16	13	12	58	26	964
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28	18	17	18	47	35	2060
2017	University certificate or diploma below the bachelor's level	16	27	19	19	19	43	38	463
2017	Bachelor's degree	19	30	17	17	16	49	34	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32	18	16	16	51	32	776
2014	Secondary or high school graduation certificate or equivalent or less	22	33	19	15	11	55	26	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	18	16	17	49	33	2653
2014	University certificate or diploma below the bachelor's level	16	28	18	17	21	44	38	634
2014	Bachelor's degree	18	32	16	16	18	50	34	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	15	13	17	55	30	1051

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	32	19	13	10	0	57	24	962
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	18	18	14	0	50	32	2061
2017	University certificate or diploma below the bachelor's level	16	28	22	17	16	0	45	33	466
2017	Bachelor's degree	18	34	17	17	13	0	52	31	2856
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	35	18	17	12	0	53	29	775
2014	Secondary or high school graduation certificate or equivalent or less	22	35	20	13	10	0	57	23	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	19	15	13	0	53	29	2654
2014	University certificate or diploma below the bachelor's level	16	34	17	16	17	0	49	33	634
2014	Bachelor's degree	18	34	19	16	13	0	52	29	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	37	16	14	14	0	56	28	1051
2011	Secondary or high school graduation certificate or equivalent or less	31	38	15	10	5	1	70	15	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	39	16	11	7	1	65	18	3015
2011	University certificate or diploma below the bachelor's level	23	39	15	14	9	0	63	23	680
2011	Bachelor's degree	27	38	16	11	7	1	66	18	3739
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	16	10	6	1	67	17	853

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	28	23	15	15	5	1	44	32	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	24	23	20	20	4	0	34	42	2070
2017	University certificate or diploma below the bachelor's level	8	22	25	19	22	3	1	31	43	467
2017	Bachelor's degree	9	26	22	20	18	4	0	37	40	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	26	24	18	18	4	0	37	38	778

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	30	13	12	11	0	1	64	23	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	31	14	13	18	0	0	54	32	2072
2017	University certificate or diploma below the bachelor's level	22	30	14	17	17	0	1	52	34	466
2017	Bachelor's degree	26	30	13	14	17	0	0	57	30	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	12	12	13	0	0	62	26	778
2014	Secondary or high school graduation certificate or equivalent or less	29	32	16	13	10	1	0	61	23	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	14	15	15	0	1	56	30	2652
2014	University certificate or diploma below the bachelor's level	21	29	17	17	16	0	0	50	33	634
2014	Bachelor's degree	24	31	14	15	16	0	0	55	31	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	13	13	13	0	1	60	26	1051
2011	Secondary or high school graduation certificate or equivalent or less	33	34	12	10	9	0	0	68	19	1697
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	14	12	13	0	1	60	26	3019
2011	University certificate or diploma below the bachelor's level	25	32	14	13	14	1	1	58	28	685
2011	Bachelor's degree	27	35	13	13	11	0	0	63	24	3744
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	35	12	12	11	0	1	65	23	858

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	25	10	11	12	1	8	64	25	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	25	11	10	14	1	7	63	26	2074
2017	University certificate or diploma below the bachelor's level	31	27	11	7	15	2	6	64	25	463
2017	Bachelor's degree	32	25	10	12	14	1	7	61	28	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	26	9	12	13	1	12	61	28	778
2014	Secondary or high school graduation certificate or equivalent or less	34	25	9	10	12	1	8	66	25	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	26	10	11	12	1	6	65	25	2653
2014	University certificate or diploma below the bachelor's level	29	28	10	12	15	0	6	61	29	633
2014	Bachelor's degree	34	25	9	12	13	1	6	63	27	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	24	11	12	16	1	9	57	31	1050
2011	Secondary or high school graduation certificate or equivalent or less	39	24	8	9	10	1	8	70	21	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	26	8	10	11	1	6	69	23	3019
2011	University certificate or diploma below the bachelor's level	37	27	6	9	12	0	7	70	24	685
2011	Bachelor's degree	39	26	7	11	10	1	6	70	23	3744
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	25	11	13	12	1	8	60	28	859
2008	Secondary or high school graduation certificate or equivalent or less	47	25	7	7	7	1	6	77	16	1758
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	27	7	9	7	1	4	76	17	2594
2008	University certificate or diploma below the bachelor's level	40	28	8	10	8	1	6	72	20	551
2008	Bachelor's degree	42	26	6	11	9	1	5	73	21	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	24	7	13	13	1	8	63	29	687

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	30	14	6	4	0	3	75	11	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	18	7	3	1	3	71	10	2073
2017	University certificate or diploma below the bachelor's level	36	36	16	6	4	0	2	74	10	468
2017	Bachelor's degree	36	35	16	7	3	0	2	73	11	2872
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	32	16	8	6	0	2	69	15	777
2014	Secondary or high school graduation certificate or equivalent or less	37	31	19	7	5	0	1	69	12	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	19	8	4	0	2	69	13	2655
2014	University certificate or diploma below the bachelor's level	29	33	23	8	6	0	1	63	13	634
2014	Bachelor's degree	31	34	20	8	5	0	2	66	13	3578
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	17	10	8	0	1	65	18	1051
2011	Secondary or high school graduation certificate or equivalent or less	37	33	18	7	4	0	2	71	11	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35	18	6	4	0	2	70	11	3017
2011	University certificate or diploma below the bachelor's level	32	34	20	7	6	0	2	66	13	684
2011	Bachelor's degree	34	36	17	8	4	0	1	71	12	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35	16	8	7	0	1	68	15	859
2008	Secondary or high school graduation certificate or equivalent or less	35	35	18	6	4	0	1	71	10	1759
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	39	21	6	4	0	1	69	10	2593
2008	University certificate or diploma below the bachelor's level	22	42	22	8	5	0	2	65	13	553
2008	Bachelor's degree	30	36	21	7	5	0	1	67	12	3043
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	21	9	4	0	1	66	13	687

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	23	10	6	11	3	10	69	19	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	22	11	8	17	3	9	59	28	2068
2017	University certificate or diploma below the bachelor's level	27	24	11	9	16	3	10	58	29	467
2017	Bachelor's degree	34	21	10	7	16	3	10	63	26	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	25	9	7	11	3	7	69	21	778
2014	Secondary or high school graduation certificate or equivalent or less	40	23	10	7	9	3	8	71	18	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	23	10	6	14	3	9	66	23	2655
2014	University certificate or diploma below the bachelor's level	28	24	12	8	16	2	10	59	27	634
2014	Bachelor's degree	35	22	10	7	14	3	10	64	24	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	23	7	8	11	3	10	70	21	1052
2011	Secondary or high school graduation certificate or equivalent or less	39	25	9	7	12	2	6	70	20	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	23	11	9	17	2	5	60	29	3021
2011	University certificate or diploma below the bachelor's level	28	24	12	11	17	1	7	56	31	687
2011	Bachelor's degree	32	26	9	8	16	2	6	63	26	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	10	9	13	2	6	64	25	854

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	36	36	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	38	37	2070
2017	University certificate or diploma below the bachelor's level	28	36	36	468
2017	Bachelor's degree	30	33	37	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	30	33	779
2014	Secondary or high school graduation certificate or equivalent or less	26	38	36	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	41	36	2656
2014	University certificate or diploma below the bachelor's level	29	35	36	633
2014	Bachelor's degree	29	35	36	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	28	35	1051
2011	Secondary or high school graduation certificate or equivalent or less	28	41	31	1701
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	42	33	3024
2011	University certificate or diploma below the bachelor's level	31	37	32	687
2011	Bachelor's degree	32	34	33	3748
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	32	31	858

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	20	22	7	19	4	276
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	24	33	8	4	7	522
2017	University certificate or diploma below the bachelor's level	19	26	34	12	5	5	132
2017	Bachelor's degree	8	27	44	10	3	7	870
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	23	48	9	4	6	291
2014	Secondary or high school graduation certificate or equivalent or less	27	36	19	8	9999	9	342
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	38	28	8	9999	7	608
2014	University certificate or diploma below the bachelor's level	19	35	25	12	9999	8	186
2014	Bachelor's degree	7	41	35	8	9999	9	1052
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	30	47	11	9999	7	400
2011	Secondary or high school graduation certificate or equivalent or less	36	34	16	7	9999	6	466
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	43	26	6	9999	6	740
2011	University certificate or diploma below the bachelor's level	14	39	29	10	9999	7	216
2011	Bachelor's degree	9	46	31	7	9999	7	1223
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	39	40	8	9999	5	319

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	36	14	9	8	0	68	17	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	16	12	10	1	62	22	2068
2017	University certificate or diploma below the bachelor's level	22	38	15	12	12	0	60	25	468
2017	Bachelor's degree	26	39	14	11	9	1	66	21	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	42	11	9	8	0	72	17	778
2014	Secondary or high school graduation certificate or equivalent or less	30	38	16	9	6	1	69	16	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	38	17	10	9	1	64	19	2655
2014	University certificate or diploma below the bachelor's level	23	37	15	12	12	2	61	24	634
2014	Bachelor's degree	26	38	15	11	9	1	65	20	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	10	10	7	1	73	17	1050
2011	Secondary or high school graduation certificate or equivalent or less	31	41	14	7	6	1	73	13	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	40	15	10	9	1	66	19	3022
2011	University certificate or diploma below the bachelor's level	24	39	16	10	9	1	64	20	686
2011	Bachelor's degree	26	41	14	11	7	1	68	18	3749
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	13	8	5	1	73	13	858
2008	Secondary or high school graduation certificate or equivalent or less	40	36	13	5	5	1	77	10	1758
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	15	7	6	1	71	14	2593
2008	University certificate or diploma below the bachelor's level	30	41	15	6	7	1	72	13	551
2008	Bachelor's degree	35	40	12	7	5	1	75	12	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	39	10	8	5	0	77	13	686

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	37	20	11	9	1	59	21	965
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	33	21	16	14	1	48	30	2070
2017	University certificate or diploma below the bachelor's level	12	35	19	19	12	2	48	32	467
2017	Bachelor's degree	14	34	20	17	14	1	49	31	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	37	19	17	12	1	52	29	778
2014	Secondary or high school graduation certificate or equivalent or less	21	37	20	11	9	2	60	20	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	38	21	12	11	1	56	23	2655
2014	University certificate or diploma below the bachelor's level	16	38	19	14	11	2	55	26	634
2014	Bachelor's degree	17	38	21	13	11	1	55	24	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	40	19	13	8	2	60	21	1052
2011	Secondary or high school graduation certificate or equivalent or less	24	41	18	9	6	1	66	15	1700
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	18	11	9	1	61	20	3017
2011	University certificate or diploma below the bachelor's level	23	41	16	10	9	1	65	20	686
2011	Bachelor's degree	22	41	17	12	7	1	64	19	3740
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	42	16	11	8	1	64	19	859

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	24	31	15	8	2	3	25	42	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	29	31	12	6	1	2	18	50	2057
2017	University certificate or diploma below the bachelor's level	18	31	30	11	5	2	3	17	52	467
2017	Bachelor's degree	20	29	33	11	5	1	2	17	50	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	30	31	12	5	1	3	17	51	777
2014	Secondary or high school graduation certificate or equivalent or less	16	30	33	13	6	1	2	19	47	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	31	12	5	1	2	17	51	2650
2014	University certificate or diploma below the bachelor's level	21	31	30	11	4	1	1	16	54	632
2014	Bachelor's degree	19	32	32	11	4	1	1	16	52	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	32	11	3	1	2	15	52	1050
2011	Secondary or high school graduation certificate or equivalent or less	15	29	31	14	7	1	3	22	46	1691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	30	31	14	6	1	2	20	48	3013
2011	University certificate or diploma below the bachelor's level	17	31	32	13	6	0	1	19	48	681
2011	Bachelor's degree	15	28	34	14	6	1	2	20	45	3738
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	27	34	16	5	2	2	22	43	855
2008	Secondary or high school graduation certificate or equivalent or less	12	28	35	16	6	0	2	23	41	1755
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	30	35	15	6	1	1	21	43	2589
2008	University certificate or diploma below the bachelor's level	13	30	37	14	3	1	1	17	45	552
2008	Bachelor's degree	12	26	35	18	6	1	1	25	39	3042
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	27	37	15	7	2	2	22	40	685

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	26	23	14	10	2	3	26	50	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	26	26	10	6	2	2	17	56	2057
2017	University certificate or diploma below the bachelor's level	25	28	25	10	7	3	2	18	56	466
2017	Bachelor's degree	26	27	26	12	6	1	2	19	55	2862
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	23	12	5	3	3	18	57	775
2014	Secondary or high school graduation certificate or equivalent or less	22	26	28	13	9	1	2	23	49	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	28	26	11	6	2	2	18	55	2648
2014	University certificate or diploma below the bachelor's level	28	25	27	12	5	1	2	17	55	634
2014	Bachelor's degree	25	29	26	12	5	2	2	17	56	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	28	24	12	6	2	2	18	57	1050
2011	Secondary or high school graduation certificate or equivalent or less	17	25	27	16	10	3	3	28	44	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	25	27	15	9	2	2	25	48	3011
2011	University certificate or diploma below the bachelor's level	21	29	23	15	8	1	2	23	52	684
2011	Bachelor's degree	19	26	28	15	9	2	2	25	46	3738
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	24	27	17	8	3	3	27	44	855
2008	Secondary or high school graduation certificate or equivalent or less	16	24	30	16	10	1	3	28	41	1753
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	29	15	9	1	2	24	45	2585
2008	University certificate or diploma below the bachelor's level	21	26	28	16	6	2	2	23	49	551
2008	Bachelor's degree	17	25	28	18	8	2	2	27	44	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	27	28	15	7	2	2	24	47	681

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	23	25	14	10	2	5	26	48	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	26	24	10	6	2	4	17	57	2068
2017	University certificate or diploma below the bachelor's level	27	27	22	14	6	3	2	21	56	467
2017	Bachelor's degree	27	26	24	12	5	2	3	18	56	2860
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	23	12	3	2	4	16	60	775
2014	Secondary or high school graduation certificate or equivalent or less	22	26	29	12	7	2	3	19	50	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	27	24	12	5	2	3	18	57	2646
2014	University certificate or diploma below the bachelor's level	29	26	26	11	4	1	3	16	57	634
2014	Bachelor's degree	27	28	24	11	5	2	3	16	58	3572
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	23	12	4	2	3	16	59	1048
2011	Secondary or high school graduation certificate or equivalent or less	18	26	27	15	8	2	4	24	46	1691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	26	15	6	2	4	23	50	3012
2011	University certificate or diploma below the bachelor's level	21	27	29	12	6	2	3	19	51	682
2011	Bachelor's degree	20	25	27	17	6	2	3	25	47	3733
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	24	28	16	7	2	3	24	46	853
2008	Secondary or high school graduation certificate or equivalent or less	16	25	31	15	8	2	3	24	43	1757
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	25	29	17	7	2	3	25	44	2583
2008	University certificate or diploma below the bachelor's level	19	25	31	16	5	2	2	22	46	551
2008	Bachelor's degree	18	24	29	18	7	2	3	26	44	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	24	19	6	2	3	26	49	684

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	15	25	26	16	2	6	45	28	959
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	17	27	23	12	2	7	38	33	2056
2017	University certificate or diploma below the bachelor's level	13	17	25	26	11	2	5	40	32	464
2017	Bachelor's degree	12	16	27	26	12	1	6	40	31	2848
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	18	31	21	7	1	5	31	36	773
2014	Secondary or high school graduation certificate or equivalent or less	15	19	26	21	13	2	4	36	36	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	18	28	23	10	1	5	35	35	2647
2014	University certificate or diploma below the bachelor's level	19	16	28	23	8	1	5	33	37	633
2014	Bachelor's degree	15	18	29	23	10	2	4	34	35	3563
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	29	19	6	1	4	26	43	1042
2011	Secondary or high school graduation certificate or equivalent or less	11	17	28	24	13	1	6	40	30	1685
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	27	25	13	1	7	41	30	3011
2011	University certificate or diploma below the bachelor's level	11	18	29	25	11	1	5	38	31	681
2011	Bachelor's degree	11	15	29	26	13	1	5	42	28	3734
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	17	31	23	11	2	4	35	32	853
2008	Secondary or high school graduation certificate or equivalent or less	9	16	29	26	14	0	5	42	27	1750
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	15	29	29	13	1	5	44	25	2580
2008	University certificate or diploma below the bachelor's level	10	16	31	30	10	1	3	41	26	551
2008	Bachelor's degree	8	13	29	29	15	1	5	47	23	3037
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	27	27	9	1	3	38	33	685

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	22	20	14	10	1	3	25	54	966
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	25	19	10	7	1	3	17	63	2061
2017	University certificate or diploma below the bachelor's level	32	28	19	11	6	2	2	18	62	467
2017	Bachelor's degree	36	24	21	10	6	1	2	16	62	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	23	11	4	1	3	16	61	776
2014	Secondary or high school graduation certificate or equivalent or less	29	28	22	10	7	1	2	18	59	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	27	21	11	5	1	2	17	61	2651
2014	University certificate or diploma below the bachelor's level	36	27	21	9	3	1	2	13	66	633
2014	Bachelor's degree	34	26	22	10	5	1	2	15	61	3571
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	27	23	10	4	2	2	14	62	1048
2011	Secondary or high school graduation certificate or equivalent or less	23	24	26	13	8	1	3	23	50	1691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	25	26	13	7	1	3	21	53	3016
2011	University certificate or diploma below the bachelor's level	26	27	23	13	7	1	2	20	55	684
2011	Bachelor's degree	25	25	25	13	8	1	3	22	52	3740
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	27	15	7	2	3	23	48	854
2008	Secondary or high school graduation certificate or equivalent or less	20	25	27	16	9	1	3	26	46	1753
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	25	26	18	8	0	3	27	46	2578
2008	University certificate or diploma below the bachelor's level	19	26	31	16	5	1	2	22	46	549
2008	Bachelor's degree	18	24	28	16	10	1	2	27	43	3038
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	28	19	7	1	3	27	45	684

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	19	22	19	15	4	5	36	39	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	21	25	17	9	3	5	29	45	2060
2017	University certificate or diploma below the bachelor's level	19	19	23	23	9	3	3	34	41	466
2017	Bachelor's degree	20	19	27	19	9	2	3	30	42	2859
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	24	29	16	8	1	4	25	45	774
2014	Secondary or high school graduation certificate or equivalent or less	17	20	24	20	12	2	4	34	40	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	20	26	22	11	2	4	35	38	2645
2014	University certificate or diploma below the bachelor's level	19	20	24	21	10	2	3	33	41	634
2014	Bachelor's degree	15	19	29	21	10	2	3	33	36	3571
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	20	29	21	8	3	4	30	39	1049
2011	Secondary or high school graduation certificate or equivalent or less	15	19	26	21	12	2	5	35	37	1686
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	24	21	12	2	5	35	39	3005
2011	University certificate or diploma below the bachelor's level	17	21	26	20	11	3	3	33	40	683
2011	Bachelor's degree	15	20	27	19	12	3	4	33	38	3731
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	22	25	18	11	3	5	32	40	853
2008	Secondary or high school graduation certificate or equivalent or less	22	23	25	15	11	1	3	27	47	1754
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	24	23	16	9	2	3	26	50	2587
2008	University certificate or diploma below the bachelor's level	27	25	26	15	4	2	2	20	54	552
2008	Bachelor's degree	21	26	26	15	8	2	3	24	49	3040
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	24	13	6	2	3	20	55	687

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	22	28	13	10	3	4	24	46	965
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	27	10	6	3	4	17	54	2060
2017	University certificate or diploma below the bachelor's level	26	25	23	12	6	5	4	20	55	466
2017	Bachelor's degree	26	25	29	11	5	2	3	16	53	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	27	29	11	4	1	3	16	54	776
2014	Secondary or high school graduation certificate or equivalent or less	23	23	29	12	7	2	3	20	49	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	25	28	12	6	2	3	19	51	2647
2014	University certificate or diploma below the bachelor's level	28	26	27	10	5	2	2	15	57	633
2014	Bachelor's degree	25	27	29	11	5	2	2	16	54	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	25	27	11	4	2	3	15	56	1048

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	28	13	13	13	1	1	62	26	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	29	13	15	16	1	1	55	32	2066
2017	University certificate or diploma below the bachelor's level	24	28	14	15	17	1	0	53	33	467
2017	Bachelor's degree	28	28	12	15	15	1	0	58	31	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	10	15	11	1	0	63	26	779
2014	Secondary or high school graduation certificate or equivalent or less	34	27	14	14	10	1	0	62	25	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	11	13	13	1	0	62	27	2655
2014	University certificate or diploma below the bachelor's level	27	31	12	14	14	0	0	59	29	632
2014	Bachelor's degree	34	29	11	13	12	1	0	64	25	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	10	11	9	1	0	71	20	1051

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	37	13	12	6	0	69	18	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	41	14	14	9	0	64	22	2070
2017	University certificate or diploma below the bachelor's level	23	38	15	14	8	1	62	23	468
2017	Bachelor's degree	26	40	13	13	8	0	66	21	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	43	12	9	5	0	74	14	778
2014	Secondary or high school graduation certificate or equivalent or less	31	40	12	12	5	0	71	17	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	42	13	10	7	0	70	16	2650
2014	University certificate or diploma below the bachelor's level	23	45	12	13	6	0	68	20	631
2014	Bachelor's degree	29	43	12	10	6	0	72	16	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	10	7	5	0	79	11	1050

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	31	21	6	7	5	1	64	13	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	24	7	9	5	1	58	17	2069
2017	University certificate or diploma below the bachelor's level	19	34	22	9	11	2	3	56	21	468
2017	Bachelor's degree	23	32	22	8	8	6	1	59	18	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	36	22	7	9	6	1	60	16	779
2014	Secondary or high school graduation certificate or equivalent or less	35	31	20	4	4	5	1	69	9	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	33	19	5	6	4	1	68	12	2653
2014	University certificate or diploma below the bachelor's level	30	32	19	7	7	4	1	65	15	632
2014	Bachelor's degree	30	34	18	6	6	6	1	68	12	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	17	6	6	6	1	69	13	1049

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	39	18	8	6	2	0	68	14	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	36	19	10	9	3	0	60	21	2068
2017	University certificate or diploma below the bachelor's level	19	35	22	12	9	1	1	56	22	468
2017	Bachelor's degree	21	37	19	11	9	2	0	60	21	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	41	18	10	9	2	0	62	19	780
2014	Secondary or high school graduation certificate or equivalent or less	32	33	18	7	5	3	0	69	13	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	35	18	9	7	2	0	65	17	2654
2014	University certificate or diploma below the bachelor's level	23	37	17	10	8	3	0	63	19	634
2014	Bachelor's degree	26	37	18	9	7	3	0	65	17	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	15	10	8	3	0	65	19	1052
2011	Secondary or high school graduation certificate or equivalent or less	24	37	19	9	8	3	0	63	18	1693
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	36	19	10	11	3	0	59	22	3018
2011	University certificate or diploma below the bachelor's level	20	38	17	10	13	3	1	60	23	681
2011	Bachelor's degree	23	37	18	10	10	2	0	62	20	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	36	18	10	10	4	0	60	21	855

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	37	12	10	10	0	67	21	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	35	16	13	14	0	57	27	2073
2017	University certificate or diploma below the bachelor's level	19	38	14	13	16	1	57	29	468
2017	Bachelor's degree	23	37	16	12	12	0	60	24	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	18	12	8	1	62	20	780
2014	Secondary or high school graduation certificate or equivalent or less	32	35	14	10	8	0	68	18	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	35	14	12	12	0	63	23	2656
2014	University certificate or diploma below the bachelor's level	24	34	15	13	14	0	59	27	634
2014	Bachelor's degree	28	37	15	11	10	0	65	21	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	14	10	9	0	67	19	1050
2011	Secondary or high school graduation certificate or equivalent or less	32	36	14	9	9	0	68	18	1689
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	37	15	11	10	1	64	21	3004
2011	University certificate or diploma below the bachelor's level	24	37	16	10	12	0	62	22	682
2011	Bachelor's degree	27	41	15	9	9	0	68	18	3735
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	15	9	8	1	67	17	855
2008	Secondary or high school graduation certificate or equivalent or less	31	35	15	10	9	0	67	19	1758
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	15	11	12	0	62	23	2600
2008	University certificate or diploma below the bachelor's level	20	40	15	11	13	0	60	24	551
2008	Bachelor's degree	25	40	13	13	9	0	65	22	3043
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	12	11	11	1	64	23	689

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	31	18	14	13	3	3	52	29	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	19	17	18	4	3	42	38	2070
2017	University certificate or diploma below the bachelor's level	14	27	18	15	20	3	2	44	36	468
2017	Bachelor's degree	17	27	17	15	17	4	3	48	34	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	15	15	13	3	3	55	29	779
2014	Secondary or high school graduation certificate or equivalent or less	24	28	20	13	11	3	2	54	25	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	30	17	14	13	3	2	54	28	2656
2014	University certificate or diploma below the bachelor's level	19	29	17	13	16	2	3	51	31	633
2014	Bachelor's degree	23	30	17	13	11	3	3	56	26	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	33	13	10	9	4	3	65	21	1051

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	41	14	7	4	2	0	75	11	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	42	18	8	6	1	0	68	14	2068
2017	University certificate or diploma below the bachelor's level	23	45	18	8	4	3	0	69	12	464
2017	Bachelor's degree	29	44	13	7	5	2	0	75	12	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	45	12	6	3	2	0	78	10	779
2014	Secondary or high school graduation certificate or equivalent or less	32	43	13	7	2	2	0	78	9	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	42	14	6	4	2	0	76	10	2654
2014	University certificate or diploma below the bachelor's level	25	51	12	6	3	2	1	78	9	634
2014	Bachelor's degree	32	45	12	5	3	2	0	79	8	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	44	9	4	3	2	0	84	7	1050
2011	Secondary or high school graduation certificate or equivalent or less	29	41	16	8	4	3	0	72	11	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	16	8	5	2	0	70	13	3012
2011	University certificate or diploma below the bachelor's level	27	43	15	8	4	2	1	72	13	684
2011	Bachelor's degree	29	42	15	7	4	3	0	73	11	3735
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	11	6	3	3	0	80	9	857

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	40	12	8	7	2	0	72	16	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	39	16	11	8	2	1	64	19	2065
2017	University certificate or diploma below the bachelor's level	21	41	14	13	9	3	0	63	22	466
2017	Bachelor's degree	26	37	14	11	8	3	1	66	20	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	40	13	9	7	1	1	70	17	779
2014	Secondary or high school graduation certificate or equivalent or less	34	36	13	8	5	3	1	73	14	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	38	13	10	7	2	1	68	18	2654
2014	University certificate or diploma below the bachelor's level	27	39	13	11	8	2	1	68	19	634
2014	Bachelor's degree	28	38	13	11	7	3	1	68	18	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	37	9	10	7	3	1	72	18	1051
2011	Secondary or high school graduation certificate or equivalent or less	34	34	13	9	7	3	1	70	16	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	14	10	8	4	1	66	19	3009
2011	University certificate or diploma below the bachelor's level	31	36	13	9	8	2	1	69	18	686
2011	Bachelor's degree	28	37	13	10	8	3	1	68	19	3734
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	11	9	6	3	1	73	16	854
2008	Secondary or high school graduation certificate or equivalent or less	31	37	13	9	7	3	1	70	16	1757
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	14	9	8	3	1	68	18	2598
2008	University certificate or diploma below the bachelor's level	22	36	17	11	10	3	1	60	22	551
2008	Bachelor's degree	26	37	14	11	7	3	1	66	19	3038
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	35	12	14	7	3	0	66	22	689

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	34	22	12	10	4	1	54	23	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	24	15	12	4	1	46	28	2070
2017	University certificate or diploma below the bachelor's level	12	33	23	15	12	4	1	48	28	466
2017	Bachelor's degree	15	32	21	15	12	4	1	49	29	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	34	21	14	10	4	1	52	26	776
2014	Secondary or high school graduation certificate or equivalent or less	19	28	24	14	9	5	2	50	24	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	30	25	13	12	5	1	47	26	2656
2014	University certificate or diploma below the bachelor's level	15	32	22	14	13	4	1	49	28	634
2014	Bachelor's degree	16	30	23	15	11	5	1	49	27	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	33	19	15	10	5	1	54	26	1052
2011	Secondary or high school graduation certificate or equivalent or less	16	31	24	13	11	5	1	50	25	1693
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	31	24	14	12	6	1	46	28	3013
2011	University certificate or diploma below the bachelor's level	16	29	19	14	14	5	2	49	31	686
2011	Bachelor's degree	13	33	22	15	11	4	1	49	28	3739
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	21	15	10	5	1	51	27	855

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	23	18	17	17	5	3	44	36	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	16	18	24	5	2	38	45	2065
2017	University certificate or diploma below the bachelor's level	12	23	12	20	26	6	1	37	49	467
2017	Bachelor's degree	13	21	16	20	22	6	2	37	46	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	17	20	20	10	3	35	45	778
2014	Secondary or high school graduation certificate or equivalent or less	15	24	18	15	20	6	2	43	38	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	23	16	18	24	6	1	38	45	2655
2014	University certificate or diploma below the bachelor's level	10	24	15	18	26	5	1	36	48	634
2014	Bachelor's degree	11	22	16	19	23	7	2	36	47	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	18	18	21	9	3	36	44	1050
2011	Secondary or high school graduation certificate or equivalent or less	17	23	18	17	17	7	2	43	37	1700
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	18	17	23	6	2	37	44	3018
2011	University certificate or diploma below the bachelor's level	14	20	17	17	23	7	3	37	44	687
2011	Bachelor's degree	11	22	14	20	22	9	2	37	47	3739
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	16	18	19	11	3	38	43	854

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	42	9	16	8	67	24	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	42	8	20	14	59	34	2071
2017	University certificate or diploma below the bachelor's level	14	44	10	19	13	58	32	468
2017	Bachelor's degree	16	45	7	20	12	61	32	2871
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	47	6	18	11	65	29	780
2014	Secondary or high school graduation certificate or equivalent or less	23	45	7	16	8	69	24	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	44	8	19	12	61	31	2655
2014	University certificate or diploma below the bachelor's level	13	47	9	19	12	60	31	633
2014	Bachelor's degree	18	46	7	19	10	63	29	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	46	6	17	10	67	27	1050
2011	Secondary or high school graduation certificate or equivalent or less	24	46	6	16	8	70	24	1695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	45	6	20	11	63	31	3022
2011	University certificate or diploma below the bachelor's level	16	43	8	21	12	59	33	687
2011	Bachelor's degree	17	48	6	20	10	65	30	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	47	7	16	9	68	25	858
2008	Secondary or high school graduation certificate or equivalent or less	24	48	7	14	7	72	21	1761
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	47	8	17	9	66	26	2591
2008	University certificate or diploma below the bachelor's level	15	47	9	19	9	62	29	553
2008	Bachelor's degree	19	48	6	17	9	68	26	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	47	7	15	9	70	23	686

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	32	9	15	11	65	26	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	32	11	18	15	56	33	2069
2017	University certificate or diploma below the bachelor's level	19	36	10	17	18	55	35	468
2017	Bachelor's degree	25	33	9	18	15	58	33	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	8	16	12	63	28	780
2014	Secondary or high school graduation certificate or equivalent or less	31	33	9	16	12	64	27	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	33	10	17	15	59	31	2656
2014	University certificate or diploma below the bachelor's level	22	33	8	17	19	56	36	632
2014	Bachelor's degree	27	35	8	17	13	62	30	3573
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	10	15	12	64	27	1050
2011	Secondary or high school graduation certificate or equivalent or less	32	33	10	14	11	66	25	1686
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35	10	14	14	61	29	3013
2011	University certificate or diploma below the bachelor's level	24	33	11	16	15	58	31	683
2011	Bachelor's degree	26	35	10	15	13	61	28	3734
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	9	13	12	66	25	854

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	39	11	12	7	0	0	71	19	966
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	38	11	16	10	0	0	63	26	2067
2017	University certificate or diploma below the bachelor's level	23	36	13	15	12	0	0	59	27	464
2017	Bachelor's degree	27	38	11	14	9	0	0	66	23	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	40	10	9	7	0	0	73	17	775
2014	Secondary or high school graduation certificate or equivalent or less	32	39	12	11	6	0	0	71	17	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	13	13	9	0	0	65	22	2651
2014	University certificate or diploma below the bachelor's level	23	38	15	14	8	1	0	62	23	633
2014	Bachelor's degree	27	39	11	14	8	0	0	67	22	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	12	10	7	0	1	71	17	1049

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	22	5	2	1	1	1	91	4	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	7	4	2	1	1	87	6	2066
2017	University certificate or diploma below the bachelor's level	55	29	6	5	2	0	2	86	7	467
2017	Bachelor's degree	64	24	5	3	2	1	1	89	5	2862
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	24	6	5	2	0	0	87	7	779
2014	Secondary or high school graduation certificate or equivalent or less	63	25	5	3	2	0	1	89	5	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	26	6	3	2	0	1	88	6	2653
2014	University certificate or diploma below the bachelor's level	52	31	8	3	3	1	2	86	6	634
2014	Bachelor's degree	64	24	5	3	2	1	1	89	5	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	25	5	5	2	1	1	87	7	1050
2011	Secondary or high school graduation certificate or equivalent or less	67	22	6	3	1	1	1	90	4	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	5	4	2	1	1	89	6	3020
2011	University certificate or diploma below the bachelor's level	61	24	4	5	3	1	2	87	9	687
2011	Bachelor's degree	67	22	5	3	2	1	1	90	5	3749
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	24	4	4	2	0	1	90	6	857
2008	Secondary or high school graduation certificate or equivalent or less	69	22	4	3	1	1	1	93	4	1757
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	23	5	4	2	1	1	88	6	2591
2008	University certificate or diploma below the bachelor's level	55	30	6	4	3	1	1	87	7	549
2008	Bachelor's degree	70	21	3	3	2	1	1	91	5	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	23	4	5	1	1	0	90	6	686

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	21	6	5	2	1	87	7	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	22	7	5	3	1	84	9	2074
2017	University certificate or diploma below the bachelor's level	57	23	9	6	4	1	81	10	467
2017	Bachelor's degree	64	19	5	6	4	1	85	10	2872
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	20	6	11	5	1	77	17	778
2014	Secondary or high school graduation certificate or equivalent or less	63	20	7	6	3	1	84	9	1319
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	22	7	6	4	2	83	10	2654
2014	University certificate or diploma below the bachelor's level	56	23	10	6	4	2	80	10	634
2014	Bachelor's degree	63	20	6	6	4	1	84	10	3573
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	21	5	9	6	1	79	15	1050
2011	Secondary or high school graduation certificate or equivalent or less	67	18	6	5	2	1	87	8	1697
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	5	5	3	1	87	8	3015
2011	University certificate or diploma below the bachelor's level	64	19	5	6	4	1	85	10	687
2011	Bachelor's degree	67	19	5	6	3	1	86	9	3747
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	18	6	11	4	0	79	15	857
2008	Secondary or high school graduation certificate or equivalent or less	68	20	4	4	3	2	89	7	1758
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	17	7	6	3	1	85	9	2591
2008	University certificate or diploma below the bachelor's level	58	24	6	6	5	1	83	11	549
2008	Bachelor's degree	69	18	5	5	3	1	88	8	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	18	5	10	7	0	78	17	687

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	16	7	3	2	1	7	87	5	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	15	9	4	3	1	6	83	8	2072
2017	University certificate or diploma below the bachelor's level	59	18	10	2	4	1	6	83	6	468
2017	Bachelor's degree	66	14	7	4	4	1	5	85	8	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	16	8	5	4	1	3	82	10	779
2014	Secondary or high school graduation certificate or equivalent or less	67	15	7	3	3	0	6	87	6	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	15	6	3	3	0	5	86	7	2653
2014	University certificate or diploma below the bachelor's level	63	17	7	3	3	1	5	86	7	634
2014	Bachelor's degree	67	15	6	3	3	0	5	87	7	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	15	5	4	5	1	4	85	10	1051
2011	Secondary or high school graduation certificate or equivalent or less	66	13	8	3	2	1	6	86	6	1693
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	17	7	3	3	1	6	85	7	3016
2011	University certificate or diploma below the bachelor's level	61	16	7	4	4	1	6	84	9	685
2011	Bachelor's degree	67	14	6	4	3	1	5	86	7	3733
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	15	5	8	6	1	3	81	14	855
2008	Secondary or high school graduation certificate or equivalent or less	63	13	5	4	4	1	11	86	8	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	13	7	4	5	1	11	82	10	2596
2008	University certificate or diploma below the bachelor's level	58	16	6	4	5	2	9	83	10	553
2008	Bachelor's degree	65	11	6	4	4	1	10	85	9	3043
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	14	6	5	5	0	9	82	12	689

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	14	5	1	2	1	3	91	4	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14	6	2	3	1	3	88	5	2069
2017	University certificate or diploma below the bachelor's level	66	17	5	2	4	1	4	88	7	468
2017	Bachelor's degree	74	13	5	2	2	0	3	90	5	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	15	4	3	3	0	1	89	7	779
2014	Secondary or high school graduation certificate or equivalent or less	76	12	3	2	2	0	5	92	4	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	13	5	2	2	0	4	90	5	2654
2014	University certificate or diploma below the bachelor's level	69	15	7	2	2	1	4	89	4	633
2014	Bachelor's degree	74	12	5	2	2	0	4	90	4	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	12	5	3	3	0	4	89	6	1050
2011	Secondary or high school graduation certificate or equivalent or less	74	11	6	2	2	1	4	90	4	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	12	6	2	3	1	5	88	5	3012
2011	University certificate or diploma below the bachelor's level	67	14	5	3	4	1	6	87	8	684
2011	Bachelor's degree	73	12	5	2	3	1	4	89	5	3743
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	13	5	3	4	1	3	88	7	856
2008	Secondary or high school graduation certificate or equivalent or less	76	8	4	2	3	1	7	91	5	1763
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	9	4	2	3	1	8	89	6	2595
2008	University certificate or diploma below the bachelor's level	71	12	5	2	3	1	6	89	6	551
2008	Bachelor's degree	74	8	4	2	3	1	7	90	6	3037
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	9	3	3	4	0	6	89	7	689

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	20	10	2	2	3	10	83	5	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	17	11	4	3	4	8	79	8	2073
2017	University certificate or diploma below the bachelor's level	46	23	11	4	4	3	9	79	9	467
2017	Bachelor's degree	55	18	10	4	3	3	7	81	8	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	23	9	8	5	3	5	76	14	780
2014	Secondary or high school graduation certificate or equivalent or less	55	19	9	3	3	2	10	83	6	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	19	11	4	2	2	8	80	7	2653
2014	University certificate or diploma below the bachelor's level	48	20	12	3	5	3	10	78	9	632
2014	Bachelor's degree	54	19	10	4	3	3	8	81	8	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	21	9	6	5	3	6	79	11	1052

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	21	9	2	1	3	4	87	3	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	10	3	2	2	3	85	5	2069
2017	University certificate or diploma below the bachelor's level	54	24	11	2	4	2	3	82	6	465
2017	Bachelor's degree	63	19	8	3	2	3	3	87	5	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	23	8	4	2	4	3	84	7	779
2014	Secondary or high school graduation certificate or equivalent or less	62	18	7	3	2	3	5	88	4	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	20	8	2	2	3	4	86	5	2653
2014	University certificate or diploma below the bachelor's level	55	23	9	3	3	4	4	84	6	633
2014	Bachelor's degree	60	19	8	3	2	4	4	86	6	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	24	8	3	3	3	4	85	7	1051
2011	Secondary or high school graduation certificate or equivalent or less	63	19	8	2	2	3	3	87	4	1696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	9	3	2	3	3	85	5	3005
2011	University certificate or diploma below the bachelor's level	58	21	10	2	3	3	3	84	5	685
2011	Bachelor's degree	62	19	8	3	2	3	3	86	5	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	23	10	4	2	3	2	84	6	856
2008	Secondary or high school graduation certificate or equivalent or less	65	18	7	3	2	2	3	88	5	1763
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	19	8	3	2	3	3	86	5	2595
2008	University certificate or diploma below the bachelor's level	56	23	10	4	4	2	2	82	8	551
2008	Bachelor's degree	65	17	7	3	1	3	3	87	5	3041
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	5	5	3	3	3	87	8	687

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	79	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	72	2064
2017	University certificate or diploma below the bachelor's level	34	66	466
2017	Bachelor's degree	25	75	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	76	777
2014	Secondary or high school graduation certificate or equivalent or less	22	78	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	76	2651
2014	University certificate or diploma below the bachelor's level	29	71	632
2014	Bachelor's degree	22	78	3572
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	1048

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	571
2017	University certificate or diploma below the bachelor's level	50	156
2017	Bachelor's degree	56	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	181
2014	Secondary or high school graduation certificate or equivalent or less	53	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	630
2014	University certificate or diploma below the bachelor's level	51	182
2014	Bachelor's degree	52	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	222

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	571
2017	University certificate or diploma below the bachelor's level	73	156
2017	Bachelor's degree	66	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	181
2014	Secondary or high school graduation certificate or equivalent or less	64	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	630
2014	University certificate or diploma below the bachelor's level	70	182
2014	Bachelor's degree	66	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	222

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	571
2017	University certificate or diploma below the bachelor's level	5	156
2017	Bachelor's degree	9	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	181
2014	Secondary or high school graduation certificate or equivalent or less	7	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	630
2014	University certificate or diploma below the bachelor's level	5	182
2014	Bachelor's degree	7	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	222

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	571
2017	University certificate or diploma below the bachelor's level	5	156
2017	Bachelor's degree	7	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	181
2014	Secondary or high school graduation certificate or equivalent or less	4	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	630
2014	University certificate or diploma below the bachelor's level	6	182
2014	Bachelor's degree	5	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	222

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	571
2017	University certificate or diploma below the bachelor's level	4	156
2017	Bachelor's degree	5	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	181
2014	Secondary or high school graduation certificate or equivalent or less	4	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	630
2014	Bachelor's degree	3	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	222

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	202
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	571
2017	University certificate or diploma below the bachelor's level	16	156
2017	Bachelor's degree	19	719
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	181
2014	Secondary or high school graduation certificate or equivalent or less	12	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	630
2014	University certificate or diploma below the bachelor's level	18	182
2014	Bachelor's degree	19	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	222

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	571
2017	Bachelor's degree	3	719
2014	Secondary or high school graduation certificate or equivalent or less	3	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	630
2014	University certificate or diploma below the bachelor's level	4	182
2014	Bachelor's degree	3	790
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	222

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	570
2017	University certificate or diploma below the bachelor's level	42	156
2017	Bachelor's degree	41	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	181
2014	Secondary or high school graduation certificate or equivalent or less	33	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	631
2014	University certificate or diploma below the bachelor's level	41	182
2014	Bachelor's degree	40	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	222

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	570
2017	University certificate or diploma below the bachelor's level	37	156
2017	Bachelor's degree	38	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	181
2014	Secondary or high school graduation certificate or equivalent or less	42	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	631
2014	University certificate or diploma below the bachelor's level	39	182
2014	Bachelor's degree	33	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	222

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	570
2017	University certificate or diploma below the bachelor's level	55	156
2017	Bachelor's degree	48	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	181
2014	Secondary or high school graduation certificate or equivalent or less	45	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	631
2014	University certificate or diploma below the bachelor's level	47	182
2014	Bachelor's degree	42	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	222

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	570
2017	University certificate or diploma below the bachelor's level	46	156
2017	Bachelor's degree	44	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	181
2014	Secondary or high school graduation certificate or equivalent or less	37	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	631
2014	University certificate or diploma below the bachelor's level	47	182
2014	Bachelor's degree	43	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	222

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	570
2017	University certificate or diploma below the bachelor's level	30	156
2017	Bachelor's degree	32	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	181
2014	Secondary or high school graduation certificate or equivalent or less	25	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	631
2014	University certificate or diploma below the bachelor's level	33	182
2014	Bachelor's degree	29	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	222

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	570
2017	University certificate or diploma below the bachelor's level	60	156
2017	Bachelor's degree	60	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	181
2014	Secondary or high school graduation certificate or equivalent or less	57	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	631
2014	University certificate or diploma below the bachelor's level	61	182
2014	Bachelor's degree	62	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	222

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	570
2017	University certificate or diploma below the bachelor's level	42	156
2017	Bachelor's degree	41	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	181
2014	Secondary or high school graduation certificate or equivalent or less	33	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	631
2014	University certificate or diploma below the bachelor's level	38	182
2014	Bachelor's degree	38	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	222

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	570
2017	University certificate or diploma below the bachelor's level	5	156
2017	Bachelor's degree	2	720
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	631
2014	Bachelor's degree	2	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	222

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	570
2017	University certificate or diploma below the bachelor's level	14	156
2017	Bachelor's degree	14	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	181
2014	Secondary or high school graduation certificate or equivalent or less	8	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	631
2014	University certificate or diploma below the bachelor's level	11	182
2014	Bachelor's degree	12	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	222

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	570
2017	University certificate or diploma below the bachelor's level	14	156
2017	Bachelor's degree	14	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	181
2014	Secondary or high school graduation certificate or equivalent or less	11	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	631
2014	University certificate or diploma below the bachelor's level	15	182
2014	Bachelor's degree	13	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	222

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	570
2017	University certificate or diploma below the bachelor's level	61	156
2017	Bachelor's degree	57	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	181
2014	Secondary or high school graduation certificate or equivalent or less	52	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	631
2014	University certificate or diploma below the bachelor's level	53	182
2014	Bachelor's degree	53	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	222

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	570
2017	University certificate or diploma below the bachelor's level	31	156
2017	Bachelor's degree	30	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	181
2014	Secondary or high school graduation certificate or equivalent or less	24	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	631
2014	University certificate or diploma below the bachelor's level	32	182
2014	Bachelor's degree	33	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	222

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	570
2017	University certificate or diploma below the bachelor's level	15	156
2017	Bachelor's degree	15	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	181
2014	Secondary or high school graduation certificate or equivalent or less	15	283
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	631
2014	University certificate or diploma below the bachelor's level	15	182
2014	Bachelor's degree	15	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	222

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	570
2017	University certificate or diploma below the bachelor's level	43	157
2017	Bachelor's degree	50	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	181
2014	Secondary or high school graduation certificate or equivalent or less	46	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	630
2014	University certificate or diploma below the bachelor's level	43	182
2014	Bachelor's degree	48	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	222

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	570
2017	University certificate or diploma below the bachelor's level	35	157
2017	Bachelor's degree	28	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	181
2014	Secondary or high school graduation certificate or equivalent or less	26	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	630
2014	University certificate or diploma below the bachelor's level	30	182
2014	Bachelor's degree	32	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	222

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	570
2017	University certificate or diploma below the bachelor's level	6	157
2017	Bachelor's degree	8	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	181
2014	Secondary or high school graduation certificate or equivalent or less	5	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	630
2014	University certificate or diploma below the bachelor's level	9	182
2014	Bachelor's degree	8	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	222

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	570
2017	University certificate or diploma below the bachelor's level	24	157
2017	Bachelor's degree	21	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	181
2014	Secondary or high school graduation certificate or equivalent or less	22	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	630
2014	University certificate or diploma below the bachelor's level	31	182
2014	Bachelor's degree	21	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	222

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	570
2017	University certificate or diploma below the bachelor's level	10	157
2017	Bachelor's degree	9	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	181
2014	Secondary or high school graduation certificate or equivalent or less	10	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	630
2014	University certificate or diploma below the bachelor's level	14	182
2014	Bachelor's degree	11	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	222

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	570
2017	University certificate or diploma below the bachelor's level	18	157
2017	Bachelor's degree	10	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	181
2014	Secondary or high school graduation certificate or equivalent or less	12	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	630
2014	University certificate or diploma below the bachelor's level	17	182
2014	Bachelor's degree	9	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	222

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	570
2017	University certificate or diploma below the bachelor's level	16	157
2017	Bachelor's degree	15	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	181
2014	Secondary or high school graduation certificate or equivalent or less	18	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	630
2014	University certificate or diploma below the bachelor's level	17	182
2014	Bachelor's degree	16	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	222

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	570
2017	University certificate or diploma below the bachelor's level	13	157
2017	Bachelor's degree	11	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	181
2014	Secondary or high school graduation certificate or equivalent or less	8	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	630
2014	University certificate or diploma below the bachelor's level	14	182
2014	Bachelor's degree	11	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	222

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	570
2017	University certificate or diploma below the bachelor's level	25	157
2017	Bachelor's degree	26	720
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	181
2014	Secondary or high school graduation certificate or equivalent or less	29	282
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	630
2014	University certificate or diploma below the bachelor's level	27	182
2014	Bachelor's degree	28	788
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	222

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	493
2017	University certificate or diploma below the bachelor's level	15	129
2017	Bachelor's degree	10	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	163
2014	Secondary or high school graduation certificate or equivalent or less	10	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	549
2014	University certificate or diploma below the bachelor's level	9	151
2014	Bachelor's degree	9	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	197

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	493
2017	University certificate or diploma below the bachelor's level	16	129
2017	Bachelor's degree	17	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	163
2014	Secondary or high school graduation certificate or equivalent or less	18	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	549
2014	University certificate or diploma below the bachelor's level	13	151
2014	Bachelor's degree	15	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	197

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	493
2017	University certificate or diploma below the bachelor's level	12	129
2017	Bachelor's degree	10	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	163
2014	Secondary or high school graduation certificate or equivalent or less	11	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	549
2014	University certificate or diploma below the bachelor's level	10	151
2014	Bachelor's degree	12	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	197

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	493
2017	University certificate or diploma below the bachelor's level	9	129
2017	Bachelor's degree	6	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	163
2014	Secondary or high school graduation certificate or equivalent or less	7	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	549
2014	University certificate or diploma below the bachelor's level	5	151
2014	Bachelor's degree	8	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	197

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	493
2017	Bachelor's degree	9	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	163
2014	Secondary or high school graduation certificate or equivalent or less	9	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	549
2014	University certificate or diploma below the bachelor's level	5	151
2014	Bachelor's degree	8	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	197

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	493
2017	University certificate or diploma below the bachelor's level	9	129
2017	Bachelor's degree	9	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	163
2014	Secondary or high school graduation certificate or equivalent or less	10	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	549
2014	University certificate or diploma below the bachelor's level	11	151
2014	Bachelor's degree	10	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	197

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	493
2017	University certificate or diploma below the bachelor's level	8	129
2017	Bachelor's degree	10	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	163
2014	Secondary or high school graduation certificate or equivalent or less	9	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	549
2014	University certificate or diploma below the bachelor's level	11	151
2014	Bachelor's degree	9	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	197

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	493
2017	University certificate or diploma below the bachelor's level	9	129
2017	Bachelor's degree	12	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	163
2014	Secondary or high school graduation certificate or equivalent or less	8	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	549
2014	University certificate or diploma below the bachelor's level	10	151
2014	Bachelor's degree	9	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	197

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	493
2017	University certificate or diploma below the bachelor's level	11	129
2017	Bachelor's degree	11	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	163
2014	Secondary or high school graduation certificate or equivalent or less	10	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	549
2014	University certificate or diploma below the bachelor's level	12	151
2014	Bachelor's degree	11	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	197

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	493
2017	University certificate or diploma below the bachelor's level	25	129
2017	Bachelor's degree	33	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	163
2014	Secondary or high school graduation certificate or equivalent or less	25	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	549
2014	University certificate or diploma below the bachelor's level	32	151
2014	Bachelor's degree	31	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	197

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	493
2017	University certificate or diploma below the bachelor's level	6	129
2017	Bachelor's degree	12	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	163
2014	Secondary or high school graduation certificate or equivalent or less	9	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	549
2014	University certificate or diploma below the bachelor's level	9	151
2014	Bachelor's degree	9	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	197

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	493
2017	University certificate or diploma below the bachelor's level	47	129
2017	Bachelor's degree	52	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	163
2014	Secondary or high school graduation certificate or equivalent or less	45	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	549
2014	University certificate or diploma below the bachelor's level	49	151
2014	Bachelor's degree	54	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	197

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	493
2017	University certificate or diploma below the bachelor's level	0	129
2017	Bachelor's degree	2	651
2014	Secondary or high school graduation certificate or equivalent or less	0	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	549
2014	Bachelor's degree	1	715

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	493
2017	University certificate or diploma below the bachelor's level	53	129
2017	Bachelor's degree	59	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	163
2014	Secondary or high school graduation certificate or equivalent or less	57	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	549
2014	University certificate or diploma below the bachelor's level	64	151
2014	Bachelor's degree	59	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	197

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	493
2017	Bachelor's degree	2	651

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	180
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	493
2017	University certificate or diploma below the bachelor's level	13	129
2017	Bachelor's degree	14	651
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	163
2014	Secondary or high school graduation certificate or equivalent or less	14	251
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	549
2014	University certificate or diploma below the bachelor's level	12	151
2014	Bachelor's degree	14	715
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	197

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	99	1	203
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	99	1	571
2017	University certificate or diploma below the bachelor's level	97	3	157
2017	Bachelor's degree	98	2	718
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	97	3	182

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	18	23	8	14	18	5	41	30	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	23	11	18	17	5	32	38	2075
2017	University certificate or diploma below the bachelor's level	9	19	20	10	22	14	6	35	40	467
2017	Bachelor's degree	10	15	22	11	17	19	5	33	37	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	20	12	14	23	7	34	37	779
2014	Secondary or high school graduation certificate or equivalent or less	14	18	23	10	11	19	4	42	28	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	25	9	13	20	5	36	30	2651
2014	University certificate or diploma below the bachelor's level	9	17	20	11	18	19	5	35	39	634
2014	Bachelor's degree	10	15	22	11	13	23	7	36	33	3576
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	16	20	8	12	26	9	39	30	1051

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	28	21	11	11	7	1	53	24	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	23	12	15	7	1	45	30	2068
2017	University certificate or diploma below the bachelor's level	11	27	20	15	17	6	3	42	36	467
2017	Bachelor's degree	15	26	23	13	14	8	1	46	30	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	27	21	13	12	12	1	47	29	778
2014	Secondary or high school graduation certificate or equivalent or less	20	28	23	10	9	9	1	53	21	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	26	25	10	11	10	1	48	24	2653
2014	University certificate or diploma below the bachelor's level	15	28	20	12	15	8	1	47	30	633
2014	Bachelor's degree	15	25	23	11	11	14	2	47	26	3577
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	21	11	9	16	2	50	24	1050
2011	Secondary or high school graduation certificate or equivalent or less	26	36	18	9	6	4	1	65	16	1698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	36	20	10	8	5	0	60	19	3021
2011	University certificate or diploma below the bachelor's level	21	36	16	11	10	5	0	61	22	685
2011	Bachelor's degree	21	37	19	10	7	5	0	61	19	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	21	9	6	8	0	61	17	858

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	89	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	86	2069
2017	University certificate or diploma below the bachelor's level	19	81	466
2017	Bachelor's degree	14	86	2862
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	779
2014	Secondary or high school graduation certificate or equivalent or less	12	88	1314
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	2651
2014	University certificate or diploma below the bachelor's level	15	85	632
2014	Bachelor's degree	12	88	3568
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	1051

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	292
2017	University certificate or diploma below the bachelor's level	43	85
2017	Bachelor's degree	44	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	94
2014	Secondary or high school graduation certificate or equivalent or less	30	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	337
2014	University certificate or diploma below the bachelor's level	37	91
2014	Bachelor's degree	33	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	120

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	85	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	292
2017	University certificate or diploma below the bachelor's level	87	85
2017	Bachelor's degree	82	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	94
2014	Secondary or high school graduation certificate or equivalent or less	79	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	337
2014	University certificate or diploma below the bachelor's level	87	91
2014	Bachelor's degree	85	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	120

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	292
2017	University certificate or diploma below the bachelor's level	6	85
2017	Bachelor's degree	4	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	337
2014	Bachelor's degree	2	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	120

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	292
2017	University certificate or diploma below the bachelor's level	6	85
2017	Bachelor's degree	5	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	337
2014	Bachelor's degree	3	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	120

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	292
2017	University certificate or diploma below the bachelor's level	8	85
2017	Bachelor's degree	4	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	94
2014	Secondary or high school graduation certificate or equivalent or less	7	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	337
2014	Bachelor's degree	4	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	120

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	292
2017	University certificate or diploma below the bachelor's level	19	85
2017	Bachelor's degree	17	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	94
2014	Secondary or high school graduation certificate or equivalent or less	12	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	337
2014	University certificate or diploma below the bachelor's level	20	91
2014	Bachelor's degree	13	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	120

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	292
2017	University certificate or diploma below the bachelor's level	6	85
2017	Bachelor's degree	5	386
2014	Secondary or high school graduation certificate or equivalent or less	12	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	337
2014	University certificate or diploma below the bachelor's level	5	91
2014	Bachelor's degree	5	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	120

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	292
2017	University certificate or diploma below the bachelor's level	22	86
2017	Bachelor's degree	20	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	94
2014	Secondary or high school graduation certificate or equivalent or less	12	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	337
2014	University certificate or diploma below the bachelor's level	16	91
2014	Bachelor's degree	17	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	120

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	292
2017	University certificate or diploma below the bachelor's level	27	86
2017	Bachelor's degree	17	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	94
2014	Secondary or high school graduation certificate or equivalent or less	11	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	337
2014	University certificate or diploma below the bachelor's level	21	91
2014	Bachelor's degree	15	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	120

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	292
2017	University certificate or diploma below the bachelor's level	11	86
2017	Bachelor's degree	12	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	94
2014	Secondary or high school graduation certificate or equivalent or less	7	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	337
2014	University certificate or diploma below the bachelor's level	9	91
2014	Bachelor's degree	9	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	120

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	292
2017	University certificate or diploma below the bachelor's level	8	86
2017	Bachelor's degree	6	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	94
2014	Secondary or high school graduation certificate or equivalent or less	4	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	337
2014	University certificate or diploma below the bachelor's level	6	91
2014	Bachelor's degree	4	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	120

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	292
2017	University certificate or diploma below the bachelor's level	24	86
2017	Bachelor's degree	25	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	94
2014	Secondary or high school graduation certificate or equivalent or less	27	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	337
2014	University certificate or diploma below the bachelor's level	17	91
2014	Bachelor's degree	22	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	120

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	292
2017	University certificate or diploma below the bachelor's level	29	86
2017	Bachelor's degree	38	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	94
2014	Secondary or high school graduation certificate or equivalent or less	21	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	337
2014	University certificate or diploma below the bachelor's level	31	91
2014	Bachelor's degree	30	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	120

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	292
2017	University certificate or diploma below the bachelor's level	7	86
2017	Bachelor's degree	5	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	337
2014	University certificate or diploma below the bachelor's level	8	91
2014	Bachelor's degree	5	410

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	292

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	292
2017	University certificate or diploma below the bachelor's level	9	86
2017	Bachelor's degree	12	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	94
2014	Secondary or high school graduation certificate or equivalent or less	7	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	337
2014	University certificate or diploma below the bachelor's level	12	91
2014	Bachelor's degree	11	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	120

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	292
2017	University certificate or diploma below the bachelor's level	27	86
2017	Bachelor's degree	29	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	94
2014	Secondary or high school graduation certificate or equivalent or less	23	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	337
2014	University certificate or diploma below the bachelor's level	23	91
2014	Bachelor's degree	26	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	120

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	292
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	94

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	292
2017	University certificate or diploma below the bachelor's level	20	86
2017	Bachelor's degree	16	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	94
2014	Secondary or high school graduation certificate or equivalent or less	23	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	337
2014	University certificate or diploma below the bachelor's level	20	91
2014	Bachelor's degree	16	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	120

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	292
2017	University certificate or diploma below the bachelor's level	86

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	292
2017	University certificate or diploma below the bachelor's level	24	86
2017	Bachelor's degree	12	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	94
2014	Secondary or high school graduation certificate or equivalent or less	31	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	337
2014	University certificate or diploma below the bachelor's level	25	91
2014	Bachelor's degree	21	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	120

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	291
2017	University certificate or diploma below the bachelor's level	35	87
2017	Bachelor's degree	31	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	94
2014	Secondary or high school graduation certificate or equivalent or less	34	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	337
2014	University certificate or diploma below the bachelor's level	33	91
2014	Bachelor's degree	33	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	120

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	291
2017	University certificate or diploma below the bachelor's level	18	87
2017	Bachelor's degree	19	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	94
2014	Secondary or high school graduation certificate or equivalent or less	21	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	337
2014	University certificate or diploma below the bachelor's level	19	91
2014	Bachelor's degree	14	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	120

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	291
2017	University certificate or diploma below the bachelor's level	9	87
2017	Bachelor's degree	7	386
2014	Secondary or high school graduation certificate or equivalent or less	7	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	337
2014	University certificate or diploma below the bachelor's level	11	91
2014	Bachelor's degree	6	410

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	291
2017	University certificate or diploma below the bachelor's level	26	87
2017	Bachelor's degree	19	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	94
2014	Secondary or high school graduation certificate or equivalent or less	26	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	337
2014	University certificate or diploma below the bachelor's level	32	91
2014	Bachelor's degree	22	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	120

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	291
2017	University certificate or diploma below the bachelor's level	7	87
2017	Bachelor's degree	4	386
2014	Secondary or high school graduation certificate or equivalent or less	4	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	337
2014	University certificate or diploma below the bachelor's level	11	91
2014	Bachelor's degree	5	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	120

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	291
2017	University certificate or diploma below the bachelor's level	14	87
2017	Bachelor's degree	10	386
2014	Secondary or high school graduation certificate or equivalent or less	13	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	337
2014	University certificate or diploma below the bachelor's level	19	91
2014	Bachelor's degree	10	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	120

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	291
2017	University certificate or diploma below the bachelor's level	8	87
2017	Bachelor's degree	7	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	94
2014	Secondary or high school graduation certificate or equivalent or less	11	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	337
2014	University certificate or diploma below the bachelor's level	13	91
2014	Bachelor's degree	11	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	120

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	291
2017	University certificate or diploma below the bachelor's level	14	87
2017	Bachelor's degree	7	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	94
2014	Secondary or high school graduation certificate or equivalent or less	8	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	337
2014	University certificate or diploma below the bachelor's level	20	91
2014	Bachelor's degree	10	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	120

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	291
2017	University certificate or diploma below the bachelor's level	42	87
2017	Bachelor's degree	51	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	94
2014	Secondary or high school graduation certificate or equivalent or less	39	149
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	337
2014	University certificate or diploma below the bachelor's level	42	91
2014	Bachelor's degree	47	410
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	120

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	253
2017	University certificate or diploma below the bachelor's level	7	74
2017	Bachelor's degree	6	349
2014	Secondary or high school graduation certificate or equivalent or less	6	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	300
2014	Bachelor's degree	6	368

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	253
2017	University certificate or diploma below the bachelor's level	8	74
2017	Bachelor's degree	11	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	91
2014	Secondary or high school graduation certificate or equivalent or less	13	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	300
2014	University certificate or diploma below the bachelor's level	7	74
2014	Bachelor's degree	8	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	104

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	253
2017	Bachelor's degree	5	349
2014	Secondary or high school graduation certificate or equivalent or less	6	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	300
2014	Bachelor's degree	3	368

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	253
2017	University certificate or diploma below the bachelor's level	6	74
2017	Bachelor's degree	3	349
2014	Secondary or high school graduation certificate or equivalent or less	5	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	300
2014	Bachelor's degree	2	368

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	253
2017	Bachelor's degree	2	349

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	253
2017	University certificate or diploma below the bachelor's level	9	74
2017	Bachelor's degree	5	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	91
2014	Secondary or high school graduation certificate or equivalent or less	4	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	300
2014	Bachelor's degree	5	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	104

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	253
2017	Bachelor's degree	5	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	91
2014	Secondary or high school graduation certificate or equivalent or less	8	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	300
2014	Bachelor's degree	5	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	104

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	253
2017	University certificate or diploma below the bachelor's level	11	74
2017	Bachelor's degree	13	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	91
2014	Secondary or high school graduation certificate or equivalent or less	10	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	300
2014	Bachelor's degree	10	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	104

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	253
2017	University certificate or diploma below the bachelor's level	10	74
2017	Bachelor's degree	5	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	91
2014	Secondary or high school graduation certificate or equivalent or less	11	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	300
2014	University certificate or diploma below the bachelor's level	7	74
2014	Bachelor's degree	8	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	104

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	253
2017	University certificate or diploma below the bachelor's level	28	74
2017	Bachelor's degree	27	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	91
2014	Secondary or high school graduation certificate or equivalent or less	25	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	300
2014	University certificate or diploma below the bachelor's level	23	74
2014	Bachelor's degree	31	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	104

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	253
2017	Bachelor's degree	11	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	91
2014	Secondary or high school graduation certificate or equivalent or less	12	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	300
2014	University certificate or diploma below the bachelor's level	14	74
2014	Bachelor's degree	7	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	104

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	253
2017	University certificate or diploma below the bachelor's level	52	74
2017	Bachelor's degree	47	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	91
2014	Secondary or high school graduation certificate or equivalent or less	40	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	300
2014	University certificate or diploma below the bachelor's level	48	74
2014	Bachelor's degree	52	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	104

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	253
2014	Secondary or high school graduation certificate or equivalent or less	0	131

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	253
2017	University certificate or diploma below the bachelor's level	70	74
2017	Bachelor's degree	62	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	91
2014	Secondary or high school graduation certificate or equivalent or less	68	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	300
2014	University certificate or diploma below the bachelor's level	60	74
2014	Bachelor's degree	72	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	104

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	253
2017	University certificate or diploma below the bachelor's level	0	74
2017	Bachelor's degree	1	349

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	104
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	253
2017	University certificate or diploma below the bachelor's level	15	74
2017	Bachelor's degree	14	349
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	91
2014	Secondary or high school graduation certificate or equivalent or less	17	131
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	300
2014	University certificate or diploma below the bachelor's level	18	74
2014	Bachelor's degree	13	368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	104

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	98	2	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	99	1	291
2017	University certificate or diploma below the bachelor's level	97	3	87
2017	Bachelor's degree	97	3	386
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	97	3	93

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	20	23	6	7	23	6	50	18	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	17	27	7	10	22	6	39	23	2075
2017	University certificate or diploma below the bachelor's level	11	21	25	7	13	18	5	42	26	468
2017	Bachelor's degree	12	16	26	6	9	26	5	40	22	2868
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	18	24	5	7	29	8	43	19	779
2014	Secondary or high school graduation certificate or equivalent or less	16	17	26	5	7	24	5	46	17	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	28	6	8	25	6	41	19	2655
2014	University certificate or diploma below the bachelor's level	11	19	25	7	10	23	5	42	23	634
2014	Bachelor's degree	11	16	25	6	7	29	7	42	20	3573
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	17	20	6	6	34	7	46	20	1052

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	29	21	8	6	10	2	60	16	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	26	7	9	11	2	51	19	2068
2017	University certificate or diploma below the bachelor's level	16	27	25	9	11	10	3	49	22	468
2017	Bachelor's degree	19	28	23	8	9	12	2	54	20	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	23	6	8	13	2	57	16	775
2014	Secondary or high school graduation certificate or equivalent or less	24	27	23	6	7	14	1	59	15	1315
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	25	6	8	14	2	53	17	2653
2014	University certificate or diploma below the bachelor's level	16	27	25	8	10	12	2	50	21	634
2014	Bachelor's degree	17	26	23	7	7	17	2	54	18	3570
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	27	20	8	7	20	1	57	18	1052
2011	Secondary or high school graduation certificate or equivalent or less	31	36	18	7	4	5	0	71	11	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	36	19	7	5	7	0	67	13	3013
2011	University certificate or diploma below the bachelor's level	27	37	16	6	7	6	0	69	14	682
2011	Bachelor's degree	26	38	17	7	5	7	0	69	13	3737
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	37	16	7	4	11	0	69	13	855

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	78	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	74	2069
2017	University certificate or diploma below the bachelor's level	26	74	468
2017	Bachelor's degree	22	78	2865
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	80	775
2014	Secondary or high school graduation certificate or equivalent or less	19	81	1313
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	2646
2014	University certificate or diploma below the bachelor's level	20	80	631
2014	Bachelor's degree	17	83	3568
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	1052

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	24	219
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	23	523
2017	University certificate or diploma below the bachelor's level	68	32	118
2017	Bachelor's degree	78	22	622
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	28	150
2014	Secondary or high school graduation certificate or equivalent or less	78	22	247
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	25	560
2014	University certificate or diploma below the bachelor's level	74	26	125
2014	Bachelor's degree	77	23	608
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	27	153

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	41	5	5	7	1	1	83	12	167
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	8	13	6	1	0	73	19	405
2017	University certificate or diploma below the bachelor's level	36	34	6	14	10	0	0	70	24	81
2017	Bachelor's degree	42	34	6	11	7	1	0	76	18	482
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	29	4	9	6	2	0	81	15	106
2014	Secondary or high school graduation certificate or equivalent or less	42	33	7	11	6	0	1	75	18	193
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	7	10	8	0	0	74	18	421
2014	University certificate or diploma below the bachelor's level	42	28	10	13	7	0	1	71	19	93
2014	Bachelor's degree	38	36	6	11	8	0	0	74	19	469
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	39	5	8	4	0	1	82	13	113

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	44	10	5	2	4	6	81	8	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	51	10	5	2	2	2	82	8	2073
2017	University certificate or diploma below the bachelor's level	27	49	9	6	2	2	4	81	9	468
2017	Bachelor's degree	28	50	9	6	2	1	4	82	8	2871
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	48	11	6	2	1	7	80	8	779
2014	Secondary or high school graduation certificate or equivalent or less	31	49	10	4	2	2	3	84	5	1318
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	54	10	5	2	1	1	83	7	2655
2014	University certificate or diploma below the bachelor's level	30	48	12	5	2	1	2	80	7	634
2014	Bachelor's degree	26	52	9	7	2	1	3	82	9	3574
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	51	9	5	2	1	7	82	8	1052
2011	Secondary or high school graduation certificate or equivalent or less	31	48	9	5	2	1	4	83	7	1693
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	54	10	6	2	1	2	82	8	3018
2011	University certificate or diploma below the bachelor's level	26	47	10	8	3	2	4	78	12	685
2011	Bachelor's degree	24	53	9	8	2	1	3	80	10	3739
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	50	10	8	2	1	6	78	11	858
2008	Secondary or high school graduation certificate or equivalent or less	30	46	10	5	3	2	4	81	8	1765
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	48	11	7	4	2	3	78	11	2598
2008	University certificate or diploma below the bachelor's level	24	48	12	7	4	2	3	76	11	553
2008	Bachelor's degree	23	47	11	10	3	1	5	74	14	3045
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	46	11	9	4	2	6	74	14	691

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	22	24	12	13	13	8	38	32	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	23	16	17	11	4	34	38	2071
2017	University certificate or diploma below the bachelor's level	6	25	19	17	18	10	5	36	41	467
2017	Bachelor's degree	7	21	22	16	15	14	5	34	39	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	21	24	12	11	19	8	37	31	780
2014	Secondary or high school graduation certificate or equivalent or less	10	24	24	12	12	13	6	41	29	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	25	26	14	12	11	5	39	31	2655
2014	University certificate or diploma below the bachelor's level	7	23	24	17	12	12	5	36	35	634
2014	Bachelor's degree	7	23	23	14	12	13	7	37	33	3573
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	24	20	11	9	19	11	44	28	1051
2011	Secondary or high school graduation certificate or equivalent or less	11	27	24	13	9	12	5	46	26	1694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	27	23	16	12	11	3	40	32	3016
2011	University certificate or diploma below the bachelor's level	8	26	21	13	13	14	6	42	32	684
2011	Bachelor's degree	7	25	21	15	11	15	5	41	33	3730
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	21	22	14	8	21	6	40	30	858

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	36	12	5	4	7	6	76	10	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	16	8	6	6	2	67	16	2074
2017	University certificate or diploma below the bachelor's level	22	35	17	8	7	7	4	64	17	468
2017	Bachelor's degree	29	35	14	7	6	6	4	71	14	2870
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	12	7	4	6	7	73	12	780
2014	Secondary or high school graduation certificate or equivalent or less	31	37	14	6	3	6	3	75	9	1317
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	15	8	4	6	2	71	13	2653
2014	University certificate or diploma below the bachelor's level	25	37	15	9	5	6	2	68	16	632
2014	Bachelor's degree	29	36	13	7	4	7	4	73	12	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	36	13	6	3	6	8	74	11	1052
2011	Secondary or high school graduation certificate or equivalent or less	34	33	13	7	4	5	4	74	12	1697
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	36	14	7	6	6	2	71	14	3018
2011	University certificate or diploma below the bachelor's level	27	33	13	9	7	8	3	68	18	684
2011	Bachelor's degree	30	36	12	7	4	7	4	74	12	3744
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	11	5	3	9	6	78	9	859
2008	Secondary or high school graduation certificate or equivalent or less	31	37	12	5	3	7	5	77	10	1762
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	15	7	5	6	3	71	13	2599
2008	University certificate or diploma below the bachelor's level	22	40	15	6	7	7	3	69	14	550
2008	Bachelor's degree	27	37	13	7	3	7	5	73	12	3045
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	12	6	4	9	6	75	11	691

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	31	15	9	9	9	6	60	22	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	19	12	15	8	2	49	29	2064
2017	University certificate or diploma below the bachelor's level	15	29	18	14	13	8	3	49	31	468
2017	Bachelor's degree	17	28	18	11	12	10	4	52	27	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	29	16	9	8	11	7	59	22	778
2014	Secondary or high school graduation certificate or equivalent or less	22	31	18	10	7	8	3	60	20	1316
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	30	19	11	12	8	2	53	26	2652
2014	University certificate or diploma below the bachelor's level	16	31	17	13	13	9	2	53	29	634
2014	Bachelor's degree	18	30	16	11	11	10	4	55	26	3575
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	15	9	7	9	7	62	20	1051
2011	Secondary or high school graduation certificate or equivalent or less	25	30	16	9	8	7	4	62	20	1685
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	32	17	11	10	8	2	57	24	3016
2011	University certificate or diploma below the bachelor's level	18	32	16	12	11	9	3	57	26	681
2011	Bachelor's degree	20	34	16	10	8	9	3	61	21	3741
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	30	15	9	6	14	6	63	18	855
2008	Secondary or high school graduation certificate or equivalent or less	26	32	16	9	8	5	4	65	18	1763
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	33	15	12	11	5	3	59	24	2594
2008	University certificate or diploma below the bachelor's level	19	37	13	12	12	4	3	60	26	551
2008	Bachelor's degree	22	33	15	12	8	5	5	61	22	3037
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	14	12	9	6	6	60	24	689

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	30	11	8	6	1	0	75	14	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	12	9	11	1	0	68	20	2069
2017	University certificate or diploma below the bachelor's level	33	35	13	7	11	1	1	69	18	466
2017	Bachelor's degree	40	29	10	10	10	1	0	70	20	2866
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	30	10	8	8	1	1	73	17	780

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	27	15	6	7	2	0	72	13	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	29	15	7	11	1	0	67	18	2067
2017	University certificate or diploma below the bachelor's level	34	31	14	7	12	2	1	67	19	467
2017	Bachelor's degree	41	27	13	8	10	2	0	68	18	2864
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	27	11	7	9	2	1	72	17	779

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	41	16	10	7	3	1	67	17	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	39	18	11	10	2	0	59	22	2070
2017	University certificate or diploma below the bachelor's level	16	38	20	12	12	2	1	55	25	466
2017	Bachelor's degree	18	41	18	11	10	2	0	60	22	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	44	16	10	7	3	0	66	18	780

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	34	19	17	15	2	47	33	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	28	18	21	23	2	37	44	2068
2017	University certificate or diploma below the bachelor's level	7	25	18	24	24	2	32	49	467
2017	Bachelor's degree	9	28	18	21	23	1	37	44	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	28	19	22	19	2	39	42	780

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	24	19	11	14	2	55	25	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28	19	12	16	2	52	28	2067
2017	University certificate or diploma below the bachelor's level	21	27	24	12	13	2	50	26	466
2017	Bachelor's degree	24	26	21	13	14	1	51	28	2859
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	26	18	11	11	2	59	22	778

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	27	24	14	11	1	2	50	25	972
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	25	24	16	14	0	1	45	31	2069
2017	University certificate or diploma below the bachelor's level	18	25	28	12	14	0	2	44	27	467
2017	Bachelor's degree	17	26	25	17	14	0	0	43	32	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	25	26	18	15	0	1	40	33	779

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	26	20	11	7	1	3	60	19	963
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	27	21	12	9	1	5	56	22	2066
2017	University certificate or diploma below the bachelor's level	26	26	21	11	11	0	5	55	24	465
2017	Bachelor's degree	25	28	21	13	10	0	3	56	23	2857
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	25	15	11	1	3	46	27	778

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	16	20	18	26	1	2	34	45	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	18	21	32	1	2	27	54	2065
2017	University certificate or diploma below the bachelor's level	13	17	17	23	26	1	2	31	51	465
2017	Bachelor's degree	10	16	21	21	30	0	1	27	52	2861
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	19	24	22	24	1	1	29	47	779

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	20	14	5	6	1	10	72	12	966
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	23	16	6	6	1	10	68	14	2063
2017	University certificate or diploma below the bachelor's level	38	24	17	7	6	1	7	67	14	466
2017	Bachelor's degree	37	25	17	8	6	0	7	67	15	2862
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	23	18	8	7	1	9	64	16	779

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	29	23	10	10	0	1	55	21	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	22	16	15	0	1	46	32	2055
2017	University certificate or diploma below the bachelor's level	18	29	19	17	15	0	1	48	33	460
2017	Bachelor's degree	19	25	25	15	15	0	0	44	30	2856
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	25	28	15	10	1	1	46	25	774

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	29	21	12	9	1	2	56	22	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	28	24	17	12	1	2	46	30	2056
2017	University certificate or diploma below the bachelor's level	14	26	29	17	12	1	2	41	29	463
2017	Bachelor's degree	17	28	24	17	12	1	1	46	30	2855
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	28	26	17	12	1	1	44	29	774

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	28	23	13	13	1	2	50	26	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	25	18	14	1	2	42	33	2055
2017	University certificate or diploma below the bachelor's level	13	26	24	21	13	2	2	40	36	464
2017	Bachelor's degree	14	25	23	20	16	1	1	40	37	2854
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	25	26	20	14	1	1	39	35	774

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	28	20	12	10	0	2	56	23	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	23	14	13	0	2	49	28	2059
2017	University certificate or diploma below the bachelor's level	17	26	22	19	13	1	1	45	33	463
2017	Bachelor's degree	19	26	22	17	14	1	1	47	31	2859
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	26	25	16	12	1	2	46	28	774

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	27	22	11	10	1	2	56	22	967
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	22	15	10	1	2	52	26	2052
2017	University certificate or diploma below the bachelor's level	21	27	22	15	12	1	2	49	28	463
2017	Bachelor's degree	23	28	22	15	11	1	1	51	26	2852
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	22	12	8	1	2	57	21	773

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	24	12	7	5	2	76	12	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	25	17	8	5	2	69	14	2070
2017	University certificate or diploma below the bachelor's level	38	27	19	9	6	2	66	15	467
2017	Bachelor's degree	40	27	17	9	6	1	68	15	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	26	16	7	5	2	71	13	778

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	16	8	4	5	1	2	82	9	968
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	18	10	6	7	1	3	77	13	2067
2017	University certificate or diploma below the bachelor's level	51	17	13	8	7	1	3	71	16	467
2017	Bachelor's degree	58	18	8	6	6	1	2	79	13	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	17	8	6	6	1	3	80	12	778

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	31	12	6	3	1	1	78	9	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	14	6	4	0	2	76	10	2069
2017	University certificate or diploma below the bachelor's level	42	30	15	7	4	1	2	74	11	467
2017	Bachelor's degree	45	31	12	6	4	0	1	77	10	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	30	11	5	3	0	2	80	9	779

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	22	10	7	7	1	2	76	14	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	22	13	10	8	1	2	68	19	2065
2017	University certificate or diploma below the bachelor's level	36	29	13	10	9	0	3	67	19	465
2017	Bachelor's degree	46	23	13	9	7	0	1	70	17	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	24	11	8	7	1	2	73	16	780

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	11	5	3	1	1	29	88	5	969
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	11	5	2	1	0	33	86	6	2067
2017	University certificate or diploma below the bachelor's level	50	13	7	2	2	1	25	86	5	462
2017	Bachelor's degree	48	12	5	3	1	0	30	87	6	2867
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	15	6	2	2	1	24	87	5	777

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	21	9	2	2	1	5	86	5	965
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	22	10	4	2	0	8	82	7	2051
2017	University certificate or diploma below the bachelor's level	52	27	9	3	2	0	6	84	6	462
2017	Bachelor's degree	53	24	10	5	2	0	5	82	7	2853
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	18	8	3	2	1	9	86	5	777

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	17	6	3	3	1	5	87	6	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	7	3	3	1	5	86	6	2067
2017	University certificate or diploma below the bachelor's level	58	23	9	3	3	1	4	84	7	466
2017	Bachelor's degree	64	19	6	4	4	1	4	86	8	2869
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	17	6	4	3	1	4	87	7	779

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	30	12	5	2	1	3	80	7	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	13	5	3	0	3	77	9	2065
2017	University certificate or diploma below the bachelor's level	47	30	13	3	3	0	4	80	6	466
2017	Bachelor's degree	48	30	13	4	2	0	2	80	6	2862
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	28	11	3	2	0	3	83	5	779

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	31	35	12	8	1	0	44	20	971
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	26	37	18	9	0	1	35	27	2072
2017	University certificate or diploma below the bachelor's level	9	27	38	15	11	0	0	36	26	468
2017	Bachelor's degree	8	27	40	18	8	0	0	34	26	2872
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	26	40	16	10	0	0	34	26	779

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	22	37	19	10	1	30	33	970
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	38	17	7	0	25	37	2067
2017	University certificate or diploma below the bachelor's level	10	22	39	19	8	1	27	33	466
2017	Bachelor's degree	11	23	40	18	7	0	25	35	2863
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	25	36	19	8	1	28	35	778

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	24	19	6	5	5	1	43	57	973
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	28	15	6	6	7	1	40	60	2071
2017	University certificate or diploma below the bachelor's level	33	27	16	8	7	7	2	36	64	468
2017	Bachelor's degree	35	27	16	7	7	6	1	38	62	2870
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	27	14	6	7	6	1	42	58	780

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	1118
2017	University certificate or diploma below the bachelor's level	22	270
2017	Bachelor's degree	18	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	418

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	1118
2017	University certificate or diploma below the bachelor's level	40	270
2017	Bachelor's degree	27	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	418

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	1118
2017	University certificate or diploma below the bachelor's level	30	270
2017	Bachelor's degree	23	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	418

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	1118
2017	University certificate or diploma below the bachelor's level	54	270
2017	Bachelor's degree	56	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	418

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	1118
2017	University certificate or diploma below the bachelor's level	6	270
2017	Bachelor's degree	6	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	418

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	508
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	1118
2017	University certificate or diploma below the bachelor's level	25	270
2017	Bachelor's degree	28	1635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	418

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	62	13	6	3	6	492
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	58	16	6	2	7	1089
2017	University certificate or diploma below the bachelor's level	9	53	15	8	6	10	264
2017	Bachelor's degree	9	58	15	7	2	8	1590
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	56	17	9	3	7	406

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	22	17	15	20	3	9	40	40	514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	20	15	22	3	10	35	42	1134
2017	University certificate or diploma below the bachelor's level	9	25	20	16	21	0	10	37	40	273
2017	Bachelor's degree	9	20	19	16	26	2	9	32	47	1645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	26	14	17	26	2	9	37	48	420

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	15	19	13	23	4	18	29	47	512
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	17	19	14	23	4	18	29	46	1129
2017	University certificate or diploma below the bachelor's level	4	17	18	18	25	3	16	26	52	273
2017	Bachelor's degree	4	12	18	13	27	4	20	22	54	1645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	13	16	14	26	3	25	22	56	419

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 115. What is the highest level of education you have ever completed?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.