2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	40	12	14	12	62	26	1977
2017	Language of service - Both English and French	25	43	12	10	9	69	19	1664
2014	Language of service - English only	23	42	13	12	10	65	22	2538
2014	Language of service - Both English and French	27	44	14	8	7	71	15	2077
2011	Language of service - English only	27	40	12	12	9	67	21	3178
2011	Language of service - Both English and French	33	40	12	8	6	73	14	2389
2008	Language of service - English only	30	40	12	10	8	70	19	2776
2008	Language of service - Both English and French	31	45	13	8	4	75	12	2070

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	24	16	19	31	0	0	34	50	1978
2017	Language of service - Both English and French	13	31	16	17	22	0	0	44	40	1666

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	35	11	6	5	79	11	1967
2017	Language of service - Both English and French	44	37	11	5	3	81	8	1661
2014	Language of service - English only	52	30	10	4	4	82	8	2536
2014	Language of service - Both English and French	53	33	9	3	2	86	5	2076
2011	Language of service - English only	51	33	8	4	3	85	7	3190
2011	Language of service - Both English and French	51	35	9	3	2	86	5	2395

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	41	15	10	7	67	17	1965
2017	Language of service - Both English and French	31	41	14	8	6	72	14	1657
2014	Language of service - English only	32	40	14	7	7	72	14	2539
2014	Language of service - Both English and French	35	41	14	6	4	77	10	2076
2011	Language of service - English only	35	41	10	8	5	77	13	3186
2011	Language of service - Both English and French	41	40	10	6	4	81	9	2391
2008	Language of service - English only	38	42	9	7	5	79	12	2795
2008	Language of service - Both English and French	39	46	9	4	2	84	7	2082

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	23	19	19	26	1	36	45	1974
2017	Language of service - Both English and French	16	29	19	17	18	1	46	35	1660
2014	Language of service - English only	14	28	17	19	22	1	42	41	2538
2014	Language of service - Both English and French	16	34	20	15	14	1	50	29	2076
2011	Language of service - English only	18	32	20	15	14	1	50	30	3186
2011	Language of service - Both English and French	19	37	21	12	10	1	57	22	2390

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	24	16	22	26	0	36	48	1978
2017	Language of service - Both English and French	14	30	18	19	19	1	44	38	1661
2014	Language of service - English only	12	27	15	22	24	0	39	46	2538
2014	Language of service - Both English and French	15	32	20	17	15	0	47	33	2076
2011	Language of service - English only	15	32	17	18	17	1	48	35	3185
2011	Language of service - Both English and French	17	39	20	15	10	0	55	25	2385
2008	Language of service - English only	16	32	16	18	17	0	49	35	2792
2008	Language of service - Both English and French	18	41	19	14	9	0	58	23	2083

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	20	17	20	24	5	0	36	46	1971
2017	Language of service - Both English and French	17	24	19	14	20	5	1	44	36	1664
2014	Language of service - English only	16	23	17	17	22	4	0	41	41	2540
2014	Language of service - Both English and French	20	24	19	17	16	4	0	45	34	2076
2011	Language of service - English only	21	25	17	15	17	4	1	48	34	3184
2011	Language of service - Both English and French	21	28	18	14	13	4	1	53	28	2391
2008	Language of service - English only	20	27	17	16	14	5	1	50	32	2790
2008	Language of service - Both English and French	21	31	19	15	9	5	1	55	25	2081

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	27	17	14	14	2	1	54	29	1975
2017	Language of service - Both English and French	24	34	17	10	11	2	1	60	22	1664
2014	Language of service - English only	25	30	16	13	14	2	0	57	27	2537
2014	Language of service - Both English and French	26	34	17	11	10	2	0	61	21	2077
2011	Language of service - English only	26	29	16	13	15	1	1	56	28	3185
2011	Language of service - Both English and French	26	33	17	11	10	2	1	61	21	2393
2008	Language of service - English only	27	27	16	13	15	3	0	56	28	2797
2008	Language of service - Both English and French	25	34	17	11	9	4	1	61	21	2081

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	30	15	15	14	1	55	30	1973
2017	Language of service - Both English and French	24	35	15	12	12	1	60	25	1661
2014	Language of service - English only	24	33	14	15	13	1	57	29	2538
2014	Language of service - Both English and French	25	37	16	12	10	0	63	21	2075
2011	Language of service - English only	23	34	13	14	15	1	57	29	3180
2011	Language of service - Both English and French	24	37	15	13	10	1	62	23	2393
2008	Language of service - English only	25	31	13	14	16	1	56	30	2794
2008	Language of service - Both English and French	23	36	17	12	10	1	61	22	2079

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	26	17	12	15	0	55	28	1974
2017	Language of service - Both English and French	30	31	16	11	12	0	61	23	1665
2014	Language of service - English only	28	28	15	13	15	1	57	27	2538
2014	Language of service - Both English and French	28	32	18	10	11	0	61	21	2075

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	19	17	18	30	5	0	31	51	1979
2017	Language of service - Both English and French	12	25	20	14	21	7	0	41	38	1666
2014	Language of service - English only	10	20	17	17	31	5	0	32	50	2538
2014	Language of service - Both English and French	13	27	21	14	19	7	0	43	35	2076
2011	Language of service - English only	12	21	18	17	26	6	0	35	46	3178
2011	Language of service - Both English and French	14	27	22	14	15	7	1	44	32	2393

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	17	13	21	39	2	25	62	1978
2017	Language of service - Both English and French	10	21	17	19	29	3	32	50	1667
2014	Language of service - English only	8	16	14	21	39	1	24	62	2539
2014	Language of service - Both English and French	10	22	21	20	26	2	32	47	2076
2011	Language of service - English only	9	21	16	20	33	2	31	53	3184
2011	Language of service - Both English and French	11	26	21	17	22	2	39	40	2388
2008	Language of service - English only	11	23	15	18	31	2	35	50	2794
2008	Language of service - Both English and French	11	29	20	19	18	3	42	38	2082

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	13	14	22	41	3	20	66	1976
2017	Language of service - Both English and French	7	17	19	23	30	4	25	55	1660
2014	Language of service - English only	4	14	15	23	41	3	19	66	2537
2014	Language of service - Both English and French	7	17	21	25	28	3	25	54	2075
2011	Language of service - English only	6	19	17	23	31	4	26	57	3180
2011	Language of service - Both English and French	6	22	24	24	20	4	29	46	2394
2008	Language of service - English only	6	19	15	24	32	4	26	58	2798
2008	Language of service - Both English and French	5	22	24	27	17	4	29	46	2084

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	12	11	17	50	4	18	70	1978
2017	Language of service - Both English and French	8	14	15	17	40	5	23	61	1666
2014	Language of service - English only	6	12	13	16	49	3	19	67	2540
2014	Language of service - Both English and French	8	15	19	20	33	6	24	56	2076
2011	Language of service - English only	7	16	15	19	37	5	25	60	3183
2011	Language of service - Both English and French	7	21	18	21	26	7	30	50	2392
2008	Language of service - English only	7	16	14	19	38	6	25	61	2795
2008	Language of service - Both English and French	6	20	20	22	23	9	29	49	2082

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	18	12	22	39	3	25	63	1973
2017	Language of service - Both English and French	9	22	17	20	29	3	31	51	1667
2014	Language of service - English only	6	19	15	22	37	2	25	60	2537
2014	Language of service - Both English and French	8	23	21	21	25	2	31	47	2075
2011	Language of service - English only	7	25	16	22	28	2	33	51	3181
2011	Language of service - Both English and French	9	29	20	22	18	2	39	41	2389
2008	Language of service - English only	9	26	14	25	25	2	35	50	2795
2008	Language of service - Both English and French	9	32	21	23	13	2	42	37	2079

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	23	16	23	29	32	53	1978
2017	Language of service - Both English and French	12	29	18	20	21	41	41	1663
2014	Language of service - English only	9	24	16	22	29	34	51	2539
2014	Language of service - Both English and French	12	29	19	20	20	41	40	2077
2011	Language of service - English only	9	29	16	20	25	38	46	3187
2011	Language of service - Both English and French	11	33	19	19	17	44	36	2390

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	35	18	17	14	0	0	51	31	1975
2017	Language of service - Both English and French	16	40	18	15	10	0	0	57	25	1663

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	4	12	12	24	41	6	1	17	69	1977
2017	Language of service - Both English and French	5	13	16	22	35	8	1	20	63	1665
2014	Language of service - English only	4	12	15	22	40	6	1	18	67	2538
2014	Language of service - Both English and French	5	15	17	24	32	6	1	22	60	2076

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	32	15	16	15	1	53	32	1979
2017	Language of service - Both English and French	21	34	17	14	13	1	56	27	1667
2014	Language of service - English only	22	33	14	15	15	0	56	30	2539
2014	Language of service - Both English and French	23	38	16	12	11	0	60	23	2076
2011	Language of service - English only	21	32	14	16	18	0	53	34	3185
2011	Language of service - Both English and French	22	35	16	16	11	0	57	27	2393
2008	Language of service - English only	21	31	14	16	16	1	53	33	2797
2008	Language of service - Both English and French	21	35	17	15	11	1	57	26	2082

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	33	18	20	14	0	0	48	34	207
2017	Language of service - Both English and French	14	35	18	17	14	0	2	50	31	217
2014	Language of service - English only	19	37	13	18	12	1	0	57	31	286
2014	Language of service - Both English and French	22	34	14	16	10	2	2	59	27	272

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	25	16	26	22	1	1	36	48	1976
2017	Language of service - Both English and French	13	32	19	20	15	1	0	46	35	1664
2014	Language of service - English only	10	31	15	24	18	1	1	42	43	2538
2014	Language of service - Both English and French	13	36	19	20	10	1	0	50	31	2076
2011	Language of service - English only	11	29	14	25	19	1	0	41	45	3190
2011	Language of service - Both English and French	14	34	18	20	13	1	0	48	33	2397
2008	Language of service - English only	12	28	14	24	20	1	1	42	44	2798
2008	Language of service - Both English and French	13	36	17	20	12	1	1	50	33	2081

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	18	15	21	30	6	2	28	55	1980
2017	Language of service - Both English and French	11	23	18	18	22	6	1	37	43	1666
2014	Language of service - English only	9	20	16	21	27	6	1	32	51	2536
2014	Language of service - Both English and French	11	28	19	17	18	5	1	42	37	2077
2011	Language of service - English only	11	20	17	20	26	6	1	33	49	3183
2011	Language of service - Both English and French	14	26	19	17	18	6	0	43	37	2393
2008	Language of service - English only	13	21	17	20	21	7	1	37	45	2795
2008	Language of service - Both English and French	14	30	18	16	14	7	1	48	32	2082

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	30	10	26	25	39	51	1980
2017	Language of service - Both English and French	10	31	15	23	21	41	44	1663
2014	Language of service - English only	7	28	11	27	26	36	53	2537
2014	Language of service - Both English and French	10	32	14	25	18	42	44	2074
2011	Language of service - English only	12	38	12	20	18	49	38	3186
2011	Language of service - Both English and French	13	38	16	20	13	51	33	2397
2008	Language of service - English only	12	38	11	22	17	50	39	2795
2008	Language of service - Both English and French	14	40	16	19	10	54	30	2082

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	37	14	8	6	73	13	1977
2017	Language of service - Both English and French	34	42	12	7	5	77	11	1662
2014	Language of service - English only	37	39	11	7	5	76	12	2538
2014	Language of service - Both English and French	38	39	13	7	4	77	10	2076
2011	Language of service - English only	39	37	12	7	5	76	12	3180
2011	Language of service - Both English and French	39	39	12	6	4	78	10	2389
2008	Language of service - English only	34	42	12	6	5	77	12	2795
2008	Language of service - Both English and French	34	44	12	7	3	78	10	2081

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	40	10	6	5	0	79	11	1977
2017	Language of service - Both English and French	37	43	9	6	4	0	80	10	1662
2014	Language of service - English only	39	40	9	6	5	0	80	12	2538
2014	Language of service - Both English and French	40	41	10	6	4	0	81	10	2076
2011	Language of service - English only	40	41	9	5	4	0	82	9	3180
2011	Language of service - Both English and French	38	44	9	6	3	0	82	9	2398
2008	Language of service - English only	37	45	8	5	4	0	82	9	2796
2008	Language of service - Both English and French	35	45	10	6	3	1	81	9	2083

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	16	14	24	38	1	0	23	63	1979
2017	Language of service - Both English and French	9	19	17	24	28	2	0	29	53	1661
2014	Language of service - English only	6	17	15	23	37	3	0	23	62	2539
2014	Language of service - Both English and French	7	21	19	24	27	2	0	29	52	2073
2011	Language of service - English only	7	20	17	22	32	2	1	28	55	3188
2011	Language of service - Both English and French	9	25	20	23	21	1	0	34	45	2394
2008	Language of service - English only	9	24	18	22	26	1	0	33	48	2794
2008	Language of service - Both English and French	11	27	22	23	14	2	0	39	38	2081

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	17	13	20	39	2	2	25	61	1978
2017	Language of service - Both English and French	10	20	16	19	30	3	2	31	52	1662
2014	Language of service - English only	8	17	14	20	37	2	1	26	59	2539
2014	Language of service - Both English and French	10	22	16	20	28	2	1	33	50	2073
2011	Language of service - English only	9	22	15	20	32	1	1	32	52	3183
2011	Language of service - Both English and French	12	29	17	19	21	1	1	42	40	2395
2008	Language of service - English only	12	34	13	18	20	1	1	47	39	2793
2008	Language of service - Both English and French	16	36	17	17	12	2	1	54	29	2080

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	29	13	23	25	0	39	48	1965
2017	Language of service - Both English and French	13	30	16	21	20	0	43	41	1659
2014	Language of service - English only	8	27	14	22	28	0	35	50	2539
2014	Language of service - Both English and French	10	31	17	20	21	0	41	42	2077
2011	Language of service - English only	13	30	14	18	23	1	44	42	3183
2011	Language of service - Both English and French	16	32	18	19	16	0	48	35	2389

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	25	18	20	25	38	45	1966
2017	Language of service - Both English and French	16	26	19	19	20	42	39	1659
2014	Language of service - English only	11	26	18	20	25	37	45	2538
2014	Language of service - Both English and French	15	28	20	18	19	43	37	2077

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	30	18	20	19	0	44	39	1962
2017	Language of service - Both English and French	16	31	21	17	15	0	47	32	1659
2014	Language of service - English only	13	29	19	18	20	0	42	39	2538
2014	Language of service - Both English and French	15	35	20	16	13	0	50	29	2074
2011	Language of service - English only	23	37	16	14	10	1	60	24	3177
2011	Language of service - Both English and French	23	40	19	12	6	0	63	18	2394

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	20	21	22	27	3	0	28	51	1979
2017	Language of service - Both English and French	8	21	23	21	22	5	1	31	45	1665

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	27	14	16	26	0	0	44	42	1976
2017	Language of service - Both English and French	19	30	16	14	19	0	1	50	34	1662
2014	Language of service - English only	15	28	16	18	22	0	0	44	40	2539
2014	Language of service - Both English and French	17	31	17	17	18	0	1	49	34	2075
2011	Language of service - English only	21	33	13	14	18	0	0	54	33	3187
2011	Language of service - Both English and French	21	34	16	15	12	1	1	56	27	2389

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	27	9	11	14	0	4	64	27	1977
2017	Language of service - Both English and French	41	28	8	7	11	1	4	73	19	1662
2014	Language of service - English only	34	26	9	12	15	1	3	63	28	2538
2014	Language of service - Both English and French	43	27	7	9	10	0	4	74	19	2075
2011	Language of service - English only	39	27	6	11	12	1	4	69	24	3184
2011	Language of service - Both English and French	48	26	6	9	7	0	4	77	17	2392
2008	Language of service - English only	46	26	6	10	9	1	2	74	19	2795
2008	Language of service - Both English and French	48	27	5	8	6	0	5	79	15	2081

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	33	18	6	4	4	71	11	1980
2017	Language of service - Both English and French	37	36	14	6	3	3	76	9	1665
2014	Language of service - English only	30	32	22	8	5	2	64	14	2540
2014	Language of service - Both English and French	37	35	17	6	4	2	73	10	2076
2011	Language of service - English only	33	35	18	7	4	3	70	11	3179
2011	Language of service - Both English and French	35	37	17	5	3	2	74	9	2392
2008	Language of service - English only	28	38	21	6	4	2	67	11	2794
2008	Language of service - Both English and French	32	40	17	6	3	2	74	9	2079

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	18	11	8	23	4	13	49	37	1977
2017	Language of service - Both English and French	23	23	11	7	17	3	14	56	30	1664
2014	Language of service - English only	23	18	12	9	21	4	13	50	36	2539
2014	Language of service - Both English and French	25	22	14	7	15	3	15	57	26	2075
2011	Language of service - English only	22	22	11	11	24	2	7	49	38	3190
2011	Language of service - Both English and French	23	25	13	10	17	2	9	55	30	2395

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	23	36	41	1975
2017	Language of service - Both English and French	24	44	32	1662
2014	Language of service - English only	21	41	37	2538
2014	Language of service - Both English and French	24	45	31	2076
2011	Language of service - English only	25	41	34	3189
2011	Language of service - Both English and French	29	42	29	2397

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	17	26	31	15	6	5	450
2017	Language of service - Both English and French	13	30	33	11	4	8	406
2014	Language of service - English only	16	34	28	13	9999	9	550
2014	Language of service - Both English and French	12	42	28	9	9999	9	503
2011	Language of service - English only	17	41	23	12	9999	7	777
2011	Language of service - Both English and French	16	48	26	6	9999	4	701

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	36	16	14	14	1	55	28	1977
2017	Language of service - Both English and French	23	38	16	12	11	0	61	23	1662
2014	Language of service - English only	20	35	18	13	13	1	56	27	2537
2014	Language of service - Both English and French	22	40	16	12	8	1	63	20	2075
2011	Language of service - English only	21	38	15	12	12	1	60	24	3186
2011	Language of service - Both English and French	23	41	18	10	7	1	65	17	2397
2008	Language of service - English only	31	37	14	9	8	1	68	18	2793
2008	Language of service - Both English and French	33	41	14	7	4	1	75	11	2080

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	31	21	18	18	1	43	37	1975
2017	Language of service - Both English and French	14	35	21	16	14	1	49	30	1659
2014	Language of service - English only	12	34	21	15	16	1	47	32	2539
2014	Language of service - Both English and French	16	39	22	13	9	1	55	23	2077
2011	Language of service - English only	19	38	17	13	11	1	58	25	3184
2011	Language of service - Both English and French	20	41	21	11	7	1	61	18	2395

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	28	32	11	4	1	2	16	51	1972
2017	Language of service - Both English and French	15	26	32	15	8	1	3	24	43	1662
2014	Language of service - English only	20	30	32	11	4	1	2	16	51	2533
2014	Language of service - Both English and French	15	31	32	14	6	1	1	20	47	2074
2011	Language of service - English only	16	28	33	13	6	1	2	20	45	3175
2011	Language of service - Both English and French	13	29	33	16	6	1	2	23	43	2384
2008	Language of service - English only	14	28	34	16	6	1	2	22	43	2791
2008	Language of service - Both English and French	9	28	36	18	6	1	2	25	38	2077

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	28	24	12	7	2	2	19	56	1972
2017	Language of service - Both English and French	23	25	27	13	7	2	2	21	51	1662
2014	Language of service - English only	28	28	26	11	5	2	2	16	57	2534
2014	Language of service - Both English and French	22	31	26	12	6	2	1	19	54	2072
2011	Language of service - English only	20	25	26	16	9	2	2	26	48	3179
2011	Language of service - Both English and French	18	26	29	15	9	2	2	25	46	2390
2008	Language of service - English only	22	24	28	15	8	1	2	24	47	2789
2008	Language of service - Both English and French	16	28	30	15	8	2	2	23	45	2076

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	24	25	14	6	3	5	22	51	1976
2017	Language of service - Both English and French	23	25	24	13	6	3	5	21	53	1662
2014	Language of service - English only	25	25	26	13	5	3	3	20	53	2533
2014	Language of service - Both English and French	23	28	24	12	6	3	3	20	54	2071
2011	Language of service - English only	18	21	27	18	8	3	4	28	42	3169
2011	Language of service - Both English and French	17	27	26	15	6	3	4	23	48	2389
2008	Language of service - English only	16	23	30	19	8	2	3	28	41	2788
2008	Language of service - Both English and French	14	26	29	17	7	2	4	26	43	2072

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	12	24	30	14	2	8	49	24	1960
2017	Language of service - Both English and French	9	14	26	27	13	2	9	45	26	1655
2014	Language of service - English only	12	13	27	28	12	2	6	44	27	2527
2014	Language of service - Both English and French	11	17	29	24	12	2	6	39	30	2073
2011	Language of service - English only	7	11	26	30	16	1	8	51	20	3168
2011	Language of service - Both English and French	11	17	27	24	13	1	6	40	30	2386
2008	Language of service - English only	5	10	28	33	16	1	7	53	16	2784
2008	Language of service - Both English and French	8	16	29	26	14	1	6	43	26	2071

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	23	19	9	6	1	3	16	64	1975
2017	Language of service - Both English and French	33	25	20	11	7	2	3	19	60	1658
2014	Language of service - English only	40	25	19	9	4	1	2	13	67	2531
2014	Language of service - Both English and French	31	27	24	10	5	1	2	15	60	2073
2011	Language of service - English only	29	24	23	13	7	1	3	21	55	3180
2011	Language of service - Both English and French	24	27	27	13	7	1	2	20	52	2387
2008	Language of service - English only	24	25	26	14	8	1	2	23	50	2783
2008	Language of service - Both English and French	17	25	28	17	9	1	3	27	44	2069

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	19	24	18	10	3	4	31	44	1971
2017	Language of service - Both English and French	19	20	25	20	10	3	3	32	42	1663
2014	Language of service - English only	18	19	25	21	11	3	4	34	39	2534
2014	Language of service - Both English and French	14	20	26	22	12	3	3	36	36	2073
2011	Language of service - English only	15	19	24	21	13	3	5	37	37	3166
2011	Language of service - Both English and French	17	21	27	19	11	2	4	31	40	2386
2008	Language of service - English only	24	23	25	15	9	2	2	25	49	2791
2008	Language of service - Both English and French	25	27	22	14	7	2	2	23	54	2076

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	25	26	9	6	2	5	15	56	1973
2017	Language of service - Both English and French	21	24	29	13	6	3	4	21	48	1659
2014	Language of service - English only	28	24	26	12	5	2	3	18	54	2533
2014	Language of service - Both English and French	20	26	31	12	6	2	3	19	48	2071

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	24	13	20	22	1	1	44	43	1976
2017	Language of service - Both English and French	24	31	14	14	15	1	1	56	29	1662
2014	Language of service - English only	26	27	12	17	18	1	0	54	35	2537
2014	Language of service - Both English and French	28	31	14	14	12	1	0	59	26	2075

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	36	17	17	11	54	29	1978
2017	Language of service - Both English and French	20	43	15	12	8	64	20	1665
2014	Language of service - English only	21	41	15	14	10	61	24	2535
2014	Language of service - Both English and French	21	47	15	11	6	68	17	2073

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	29	24	9	12	4	1	52	23	1976
2017	Language of service - Both English and French	21	31	23	8	9	6	2	57	19	1664
2014	Language of service - English only	27	32	19	7	9	5	1	63	17	2537
2014	Language of service - Both English and French	28	34	20	6	7	3	1	65	13	2072

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	31	21	14	14	2	0	50	28	1976
2017	Language of service - Both English and French	21	38	18	11	9	3	1	61	20	1664
2014	Language of service - English only	22	32	18	13	12	3	0	56	26	2537
2014	Language of service - Both English and French	25	37	20	10	7	2	0	63	17	2077
2011	Language of service - English only	18	33	19	13	15	2	0	52	29	3181
2011	Language of service - Both English and French	19	40	19	10	9	3	0	60	20	2389

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	32	15	16	19	0	49	35	1977
2017	Language of service - Both English and French	22	38	15	12	12	0	60	25	1664
2014	Language of service - English only	20	33	14	16	17	0	53	32	2539
2014	Language of service - Both English and French	25	38	15	11	10	0	64	21	2075
2011	Language of service - English only	22	34	16	13	14	0	57	27	3175
2011	Language of service - Both English and French	25	43	14	9	8	0	68	18	2388
2008	Language of service - English only	20	35	14	14	17	1	55	31	2795
2008	Language of service - Both English and French	22	42	15	12	9	0	64	21	2079

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	25	19	18	22	3	2	38	42	1979
2017	Language of service - Both English and French	13	27	18	17	19	3	3	43	38	1665
2014	Language of service - English only	17	27	18	15	17	3	1	47	34	2539
2014	Language of service - Both English and French	18	30	18	16	13	2	2	50	31	2075

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	43	14	9	7	1	70	16	1976
2017	Language of service - Both English and French	24	46	16	8	5	2	71	13	1659
2014	Language of service - English only	31	44	11	7	5	1	77	12	2538
2014	Language of service - Both English and French	27	50	12	7	3	1	78	9	2072
2011	Language of service - English only	26	41	15	10	6	1	69	16	3178
2011	Language of service - Both English and French	23	44	18	8	4	2	69	13	2391

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	37	15	13	10	2	1	60	24	1968
2017	Language of service - Both English and French	23	40	16	11	9	2	1	64	20	1661
2014	Language of service - English only	25	36	13	13	10	2	0	63	23	2537
2014	Language of service - Both English and French	26	40	14	11	7	2	0	68	19	2075
2011	Language of service - English only	25	36	14	11	10	3	1	63	22	3183
2011	Language of service - Both English and French	27	38	14	11	8	2	0	66	19	2386
2008	Language of service - English only	23	36	16	11	10	3	1	62	22	2795
2008	Language of service - Both English and French	24	39	15	11	7	3	1	65	19	2079

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	32	21	16	14	3	1	47	32	1975
2017	Language of service - Both English and French	13	32	23	14	13	4	1	47	28	1661
2014	Language of service - English only	15	31	23	14	13	3	1	48	29	2539
2014	Language of service - Both English and French	15	31	24	14	11	5	1	48	27	2077
2011	Language of service - English only	11	32	23	14	14	4	1	46	30	3184
2011	Language of service - Both English and French	12	31	24	16	10	5	1	46	28	2389

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	20	14	21	29	3	1	34	52	1978
2017	Language of service - Both English and French	13	25	17	17	21	6	2	41	41	1658
2014	Language of service - English only	10	21	13	19	32	4	1	33	53	2539
2014	Language of service - Both English and French	13	27	18	18	20	5	1	42	40	2075
2011	Language of service - English only	10	21	15	20	29	5	1	33	52	3186
2011	Language of service - Both English and French	12	26	16	18	19	7	2	42	41	2393

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	42	7	23	16	54	39	1980
2017	Language of service - Both English and French	13	41	10	22	14	54	36	1665
2014	Language of service - English only	11	41	9	24	16	52	40	2539
2014	Language of service - Both English and French	14	46	11	19	11	60	30	2074
2011	Language of service - English only	13	44	6	23	14	58	36	3190
2011	Language of service - Both English and French	14	45	8	21	12	59	33	2392
2008	Language of service - English only	14	45	7	21	12	59	34	2791
2008	Language of service - Both English and French	15	49	10	17	8	64	26	2080

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	31	9	21	20	50	41	1979
2017	Language of service - Both English and French	18	33	12	20	18	50	38	1662
2014	Language of service - English only	18	31	9	20	22	48	42	2537
2014	Language of service - Both English and French	21	33	11	19	16	54	35	2074
2011	Language of service - English only	20	33	11	17	17	54	35	3180
2011	Language of service - Both English and French	22	32	12	18	16	54	34	2389

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	37	12	20	13	55	33	1970
2017	Language of service - Both English and French	21	38	12	17	11	59	28	1658
2014	Language of service - English only	18	36	12	19	14	54	34	2534
2014	Language of service - Both English and French	23	39	15	14	9	62	23	2076

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	66	20	7	2	2	1	2	89	4	1974
2017	Language of service - Both English and French	52	34	6	5	2	0	0	86	8	1661
2014	Language of service - English only	66	22	6	3	2	1	2	89	5	2536
2014	Language of service - Both English and French	53	32	6	5	3	1	0	86	8	2076
2011	Language of service - English only	69	20	6	2	1	1	1	91	4	3186
2011	Language of service - Both English and French	56	30	5	5	3	1	0	86	9	2395
2008	Language of service - English only	71	20	4	2	2	1	1	92	3	2789
2008	Language of service - Both English and French	55	31	6	5	3	0	0	87	8	2076

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	16	6	1	1	0	2	91	2	1979
2017	Language of service - Both English and French	51	25	9	8	6	0	0	77	14	1665
2014	Language of service - English only	72	18	6	1	1	0	2	92	3	2537
2014	Language of service - Both English and French	51	27	7	8	6	0	1	79	14	2074
2011	Language of service - English only	76	15	5	1	1	1	2	94	2	3184
2011	Language of service - Both English and French	55	24	7	9	4	0	1	80	13	2393
2008	Language of service - English only	78	14	4	1	1	1	2	94	2	2790
2008	Language of service - Both English and French	54	26	7	9	4	0	0	80	13	2076

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	71	9	9	1	1	1	9	89	2	1979
2017	Language of service - Both English and French	54	19	9	6	6	1	6	78	12	1665
2014	Language of service - English only	73	11	7	0	1	1	8	91	1	2539
2014	Language of service - Both English and French	58	20	6	4	6	0	5	83	10	2075
2011	Language of service - English only	70	11	7	1	1	2	8	90	2	3185
2011	Language of service - Both English and French	57	19	8	5	6	1	4	80	12	2387
2008	Language of service - English only	66	8	6	1	2	1	15	89	4	2797
2008	Language of service - Both English and French	54	18	6	6	6	1	9	79	14	2082

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	10	7	1	1	1	5	90	2	1976
2017	Language of service - Both English and French	64	19	6	3	5	1	2	85	9	1663
2014	Language of service - English only	76	10	5	0	1	1	7	93	1	2538
2014	Language of service - Both English and French	67	16	6	3	5	0	3	86	8	2073
2011	Language of service - English only	73	10	7	1	1	1	7	91	2	3177
2011	Language of service - Both English and French	66	16	6	3	6	1	3	85	10	2391
2008	Language of service - English only	74	7	5	1	1	1	12	92	2	2792
2008	Language of service - Both English and French	68	13	5	5	5	1	4	85	10	2080

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	12	11	1	1	3	12	84	3	1976
2017	Language of service - Both English and French	42	21	11	5	6	5	9	74	13	1664
2014	Language of service - English only	61	12	10	1	1	4	12	86	2	2536
2014	Language of service - Both English and French	45	22	10	5	5	2	10	77	11	2075

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	68	14	9	1	1	3	5	88	2	1976
2017	Language of service - Both English and French	51	27	9	5	4	3	2	81	9	1663
2014	Language of service - English only	68	13	8	1	1	4	6	89	2	2537
2014	Language of service - Both English and French	53	26	7	5	4	2	3	83	10	2074
2011	Language of service - English only	67	15	8	1	1	4	4	89	2	3174
2011	Language of service - Both English and French	52	26	9	6	3	2	1	81	10	2390
2008	Language of service - English only	69	15	7	1	1	4	4	90	2	2796
2008	Language of service - Both English and French	53	26	9	6	3	2	1	81	10	2082

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	32	68	1974
2017	Language of service - Both English and French	26	74	1661
2014	Language of service - English only	28	72	2534
2014	Language of service - Both English and French	25	75	2073

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	634
2017	Language of service - Both English and French	57	438
2014	Language of service - English only	55	710
2014	Language of service - Both English and French	56	511

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	71	634
2017	Language of service - Both English and French	64	438
2014	Language of service - English only	65	710
2014	Language of service - Both English and French	66	511

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	634
2017	Language of service - Both English and French	10	438
2014	Language of service - English only	7	710
2014	Language of service - Both English and French	6	511

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	634
2017	Language of service - Both English and French	8	438
2014	Language of service - English only	10	710
2014	Language of service - Both English and French	7	511

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	634
2017	Language of service - Both English and French	5	438
2014	Language of service - English only	3	710
2014	Language of service - Both English and French	3	511

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	32	634
2017	Language of service - Both English and French	23	438
2014	Language of service - English only	32	710
2014	Language of service - Both English and French	23	511

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	634
2017	Language of service - Both English and French	2	438
2014	Language of service - English only	4	710
2014	Language of service - Both English and French	4	511

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	636
2017	Language of service - Both English and French	43	438
2014	Language of service - English only	44	710
2014	Language of service - Both English and French	36	509

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	636
2017	Language of service - Both English and French	37	438
2014	Language of service - English only	33	710
2014	Language of service - Both English and French	35	509

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	636
2017	Language of service - Both English and French	49	438
2014	Language of service - English only	46	710
2014	Language of service - Both English and French	41	509

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	46	636
2017	Language of service - Both English and French	44	438
2014	Language of service - English only	46	710
2014	Language of service - Both English and French	39	509

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	636
2017	Language of service - Both English and French	29	438
2014	Language of service - English only	29	710
2014	Language of service - Both English and French	26	509

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	60	636
2017	Language of service - Both English and French	69	438
2014	Language of service - English only	64	710
2014	Language of service - Both English and French	62	509

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	636
2017	Language of service - Both English and French	41	438
2014	Language of service - English only	42	710
2014	Language of service - Both English and French	38	509

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	636
2017	Language of service - Both English and French	3	438
2014	Language of service - English only	3	710
2014	Language of service - Both English and French	1	509

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	636
2017	Language of service - Both English and French	12	438
2014	Language of service - English only	14	710
2014	Language of service - Both English and French	10	509

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	636
2017	Language of service - Both English and French	18	438
2014	Language of service - English only	15	710
2014	Language of service - Both English and French	16	509

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	65	636
2017	Language of service - Both English and French	54	438
2014	Language of service - English only	60	710
2014	Language of service - Both English and French	51	509

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	636
2017	Language of service - Both English and French	30	438
2014	Language of service - English only	39	710
2014	Language of service - Both English and French	29	509

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	636
2017	Language of service - Both English and French	14	438
2014	Language of service - English only	17	710
2014	Language of service - Both English and French	19	509

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	636
2017	Language of service - Both English and French	47	438
2014	Language of service - English only	42	710
2014	Language of service - Both English and French	47	509

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	636
2017	Language of service - Both English and French	30	438
2014	Language of service - English only	29	710
2014	Language of service - Both English and French	32	509

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	636
2017	Language of service - Both English and French	8	438
2014	Language of service - English only	5	710
2014	Language of service - Both English and French	9	509

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	636
2017	Language of service - Both English and French	27	438
2014	Language of service - English only	27	710
2014	Language of service - Both English and French	26	509

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	636
2017	Language of service - Both English and French	11	438
2014	Language of service - English only	9	710
2014	Language of service - Both English and French	12	509

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	636
2017	Language of service - Both English and French	16	438
2014	Language of service - English only	14	710
2014	Language of service - Both English and French	14	509

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	636
2017	Language of service - Both English and French	16	438
2014	Language of service - English only	18	710
2014	Language of service - Both English and French	19	509

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	636
2017	Language of service - Both English and French	10	438
2014	Language of service - English only	11	710
2014	Language of service - Both English and French	14	509

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	636
2017	Language of service - Both English and French	26	438
2014	Language of service - English only	31	710
2014	Language of service - Both English and French	25	509

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	543
2017	Language of service - Both English and French	12	367
2014	Language of service - English only	9	613
2014	Language of service - Both English and French	13	437

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	543
2017	Language of service - Both English and French	13	367
2014	Language of service - English only	15	613
2014	Language of service - Both English and French	15	437

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	543
2017	Language of service - Both English and French	14	367
2014	Language of service - English only	11	613
2014	Language of service - Both English and French	16	437

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	543
2017	Language of service - Both English and French	7	367
2014	Language of service - English only	6	613
2014	Language of service - Both English and French	10	437

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	543
2017	Language of service - Both English and French	6	367
2014	Language of service - English only	7	613
2014	Language of service - Both English and French	7	437

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	543
2017	Language of service - Both English and French	9	367
2014	Language of service - English only	8	613
2014	Language of service - Both English and French	9	437

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	543
2017	Language of service - Both English and French	5	367
2014	Language of service - English only	5	613
2014	Language of service - Both English and French	5	437

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	543
2017	Language of service - Both English and French	12	367
2014	Language of service - English only	9	613
2014	Language of service - Both English and French	11	437

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	543
2017	Language of service - Both English and French	10	367
2014	Language of service - English only	10	613
2014	Language of service - Both English and French	11	437

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	543
2017	Language of service - Both English and French	27	367
2014	Language of service - English only	33	613
2014	Language of service - Both English and French	28	437

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	543
2017	Language of service - Both English and French	11	367
2014	Language of service - English only	9	613
2014	Language of service - Both English and French	11	437

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	51	543
2017	Language of service - Both English and French	49	367
2014	Language of service - English only	53	613
2014	Language of service - Both English and French	46	437

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	2	367
2014	Language of service - English only	1	613
2014	Language of service - Both English and French	2	437

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	66	543
2017	Language of service - Both English and French	56	367
2014	Language of service - English only	66	613
2014	Language of service - Both English and French	56	437

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	543
2017	Language of service - Both English and French	1	367

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	543
2017	Language of service - Both English and French	16	367
2014	Language of service - English only	13	613
2014	Language of service - Both English and French	16	437

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	100	0	635
2017	Language of service - Both English and French	98	2	437

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	15	23	13	23	13	4	29	44	1980
2017	Language of service - Both English and French	8	18	20	11	19	18	6	34	39	1667
2014	Language of service - English only	10	15	23	12	20	16	4	31	40	2539
2014	Language of service - Both English and French	10	18	23	11	13	19	6	37	32	2074

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	23	23	15	20	6	1	38	38	1980
2017	Language of service - Both English and French	14	29	21	12	15	8	1	47	30	1663
2014	Language of service - English only	14	23	23	14	18	8	1	41	35	2538
2014	Language of service - Both English and French	16	28	23	11	11	11	1	49	25	2075
2011	Language of service - English only	18	34	20	12	11	4	0	54	24	3181
2011	Language of service - Both English and French	21	39	19	10	7	4	0	63	18	2397

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	18	82	1977
2017	Language of service - Both English and French	15	85	1663
2014	Language of service - English only	17	83	2534
2014	Language of service - Both English and French	14	86	2074

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	365
2017	Language of service - Both English and French	40	253
2014	Language of service - English only	32	429
2014	Language of service - Both English and French	34	278

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	82	365
2017	Language of service - Both English and French	85	253
2014	Language of service - English only	87	429
2014	Language of service - Both English and French	81	278

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	365
2017	Language of service - Both English and French	4	253
2014	Language of service - English only	2	429
2014	Language of service - Both English and French	2	278

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	365
2017	Language of service - Both English and French	3	253
2014	Language of service - English only	4	429
2014	Language of service - Both English and French	4	278

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	365
2017	Language of service - Both English and French	5	253
2014	Language of service - English only	5	429
2014	Language of service - Both English and French	5	278

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	365
2017	Language of service - Both English and French	18	253
2014	Language of service - English only	20	429
2014	Language of service - Both English and French	18	278

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	365
2017	Language of service - Both English and French	3	253
2014	Language of service - English only	8	429
2014	Language of service - Both English and French	7	278

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	363
2017	Language of service - Both English and French	20	254
2014	Language of service - English only	19	429
2014	Language of service - Both English and French	15	279

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	363
2017	Language of service - Both English and French	19	254
2014	Language of service - English only	14	429
2014	Language of service - Both English and French	16	279

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	363
2017	Language of service - Both English and French	13	254
2014	Language of service - English only	11	429
2014	Language of service - Both English and French	8	279

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	363
2017	Language of service - Both English and French	6	254
2014	Language of service - English only	6	429
2014	Language of service - Both English and French	4	279

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	363
2017	Language of service - Both English and French	21	254
2014	Language of service - English only	23	429
2014	Language of service - Both English and French	22	279

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	363
2017	Language of service - Both English and French	28	254
2014	Language of service - English only	29	429
2014	Language of service - Both English and French	23	279

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	363
2017	Language of service - Both English and French	4	254
2014	Language of service - English only	4	429
2014	Language of service - Both English and French	4	279

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	363

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	363
2017	Language of service - Both English and French	11	254
2014	Language of service - English only	12	429
2014	Language of service - Both English and French	12	279

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	363
2017	Language of service - Both English and French	28	254
2014	Language of service - English only	28	429
2014	Language of service - Both English and French	25	279

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	2	254

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	363
2017	Language of service - Both English and French	16	254
2014	Language of service - English only	19	429
2014	Language of service - Both English and French	17	279

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	363
2017	Language of service - Both English and French	21	254
2014	Language of service - English only	24	429
2014	Language of service - Both English and French	30	279

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	365
2017	Language of service - Both English and French	34	254
2014	Language of service - English only	31	429
2014	Language of service - Both English and French	37	279

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	365
2017	Language of service - Both English and French	17	254
2014	Language of service - English only	12	429
2014	Language of service - Both English and French	19	279

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	365
2017	Language of service - Both English and French	7	254
2014	Language of service - English only	7	429
2014	Language of service - Both English and French	6	279

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	365
2017	Language of service - Both English and French	28	254
2014	Language of service - English only	24	429
2014	Language of service - Both English and French	30	279

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	365
2017	Language of service - Both English and French	7	254
2014	Language of service - English only	3	429
2014	Language of service - Both English and French	7	279

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	365
2017	Language of service - Both English and French	14	254
2014	Language of service - English only	11	429
2014	Language of service - Both English and French	15	279

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	365
2017	Language of service - Both English and French	10	254
2014	Language of service - English only	10	429
2014	Language of service - Both English and French	14	279

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	365
2017	Language of service - Both English and French	7	254
2014	Language of service - English only	10	429
2014	Language of service - Both English and French	14	279

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	49	365
2017	Language of service - Both English and French	42	254
2014	Language of service - English only	48	429
2014	Language of service - Both English and French	37	279

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	321
2017	Language of service - Both English and French	6	218
2014	Language of service - English only	5	380
2014	Language of service - Both English and French	7	237

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	321
2017	Language of service - Both English and French	7	218
2014	Language of service - English only	7	380
2014	Language of service - Both English and French	9	237

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	321
2017	Language of service - Both English and French	2	218
2014	Language of service - English only	3	380
2014	Language of service - Both English and French	5	237

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	321
2014	Language of service - English only	2	380
2014	Language of service - Both English and French	4	237

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	2	218

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	321
2017	Language of service - Both English and French	3	218
2014	Language of service - English only	3	380
2014	Language of service - Both English and French	4	237

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	321
2017	Language of service - Both English and French	3	218
2014	Language of service - English only	2	380
2014	Language of service - Both English and French	4	237

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	321
2017	Language of service - Both English and French	11	218
2014	Language of service - English only	9	380
2014	Language of service - Both English and French	10	237

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	321
2017	Language of service - Both English and French	5	218
2014	Language of service - English only	8	380
2014	Language of service - Both English and French	10	237

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	321
2017	Language of service - Both English and French	25	218
2014	Language of service - English only	32	380
2014	Language of service - Both English and French	23	237

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	321
2017	Language of service - Both English and French	12	218
2014	Language of service - English only	10	380
2014	Language of service - Both English and French	9	237

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	321
2017	Language of service - Both English and French	42	218
2014	Language of service - English only	55	380
2014	Language of service - Both English and French	39	237

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	321
2014	Language of service - English only	2	380

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	66	321
2017	Language of service - Both English and French	70	218
2014	Language of service - English only	75	380
2014	Language of service - Both English and French	63	237

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	3	218

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	321
2017	Language of service - Both English and French	12	218
2014	Language of service - English only	13	380
2014	Language of service - Both English and French	18	237

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	99	1	364
2017	Language of service - Both English and French	98	2	254

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	16	28	8	13	18	4	36	28	1981
2017	Language of service - Both English and French	11	19	24	7	11	22	6	42	24	1664
2014	Language of service - English only	11	15	28	8	12	21	4	36	27	2536
2014	Language of service - Both English and French	12	20	24	6	8	24	6	45	20	2077

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	25	25	10	13	9	2	46	26	1976
2017	Language of service - Both English and French	17	30	22	8	10	11	2	54	20	1663
2014	Language of service - English only	17	24	25	9	12	12	1	47	24	2536
2014	Language of service - Both English and French	18	29	23	7	7	14	2	56	17	2075
2011	Language of service - English only	24	37	18	9	7	5	0	64	17	3179
2011	Language of service - Both English and French	25	40	17	7	5	5	0	69	13	2385

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	28	72	1975
2017	Language of service - Both English and French	25	75	1666
2014	Language of service - English only	25	75	2530
2014	Language of service - Both English and French	20	80	2073

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	76	24	553
2017	Language of service - Both English and French	74	26	421
2014	Language of service - English only	77	23	619
2014	Language of service - Both English and French	75	25	415

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	34	6	11	11	0	1	72	22	423
2017	Language of service - Both English and French	33	40	8	13	5	1	0	74	18	311
2014	Language of service - English only	33	35	7	15	9	0	1	69	24	475
2014	Language of service - Both English and French	40	36	10	8	5	1	0	77	13	313

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	52	9	6	2	2	2	83	8	1980
2017	Language of service - Both English and French	25	47	12	8	3	2	3	76	11	1667
2014	Language of service - English only	29	53	8	6	2	1	1	84	8	2539
2014	Language of service - Both English and French	23	52	12	7	2	1	2	78	9	2076
2011	Language of service - English only	27	52	9	7	2	1	2	82	9	3181
2011	Language of service - Both English and French	23	52	12	8	2	1	2	78	10	2392
2008	Language of service - English only	27	48	10	8	3	2	2	78	12	2799
2008	Language of service - Both English and French	22	46	13	9	4	2	5	73	13	2082

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	22	22	18	22	7	3	32	44	1980
2017	Language of service - Both English and French	7	21	22	18	18	10	4	33	41	1664
2014	Language of service - English only	7	25	22	18	18	5	4	35	40	2538
2014	Language of service - Both English and French	8	27	23	15	13	9	4	40	33	2076
2011	Language of service - English only	7	26	21	18	17	8	2	37	40	3178
2011	Language of service - Both English and French	9	30	21	16	10	10	4	45	31	2389

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	34	16	12	8	5	2	61	21	1979
2017	Language of service - Both English and French	23	36	17	8	7	6	3	65	16	1665
2014	Language of service - English only	23	36	15	11	7	5	2	64	19	2536
2014	Language of service - Both English and French	24	40	15	8	6	5	2	69	15	2074
2011	Language of service - English only	23	35	16	10	8	5	2	64	19	3184
2011	Language of service - Both English and French	27	40	12	8	5	5	3	73	14	2393
2008	Language of service - English only	24	36	15	9	7	7	2	66	17	2795
2008	Language of service - Both English and French	21	41	15	7	4	6	6	71	12	2081

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	24	17	16	21	7	2	40	41	1973
2017	Language of service - Both English and French	15	28	20	11	15	8	3	49	29	1663
2014	Language of service - English only	12	26	17	17	19	7	2	42	39	2537
2014	Language of service - Both English and French	15	34	19	12	12	6	2	53	26	2074
2011	Language of service - English only	14	28	18	15	16	7	2	47	34	3179
2011	Language of service - Both English and French	20	35	17	11	8	7	2	61	21	2388
2008	Language of service - English only	17	29	15	16	16	5	2	50	34	2793
2008	Language of service - Both English and French	18	37	17	11	9	4	5	60	21	2079

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	29	12	12	14	1	0	61	26	1976
2017	Language of service - Both English and French	32	33	13	10	11	1	0	66	21	1666

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	28	16	9	14	2	0	60	23	1975
2017	Language of service - Both English and French	33	30	15	8	11	2	0	64	20	1664

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	39	17	14	14	1	0	54	28	1977
2017	Language of service - Both English and French	16	37	20	12	11	4	1	55	23	1663

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	23	15	22	30	1	0	31	53	1979
2017	Language of service - Both English and French	7	27	21	22	22	2	0	34	44	1661

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	29	20	13	16	0	1	50	30	1970
2017	Language of service - Both English and French	24	25	22	12	14	1	2	50	27	1662

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	25	23	17	15	0	1	44	32	1973
2017	Language of service - Both English and French	19	24	25	15	15	1	1	44	31	1665

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	28	18	8	7	1	6	64	16	1971
2017	Language of service - Both English and French	28	27	20	11	8	1	6	59	20	1656

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	13	18	21	38	0	1	22	60	1976
2017	Language of service - Both English and French	11	15	19	21	32	1	1	27	54	1661

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	25	17	8	9	1	6	64	18	1973
2017	Language of service - Both English and French	33	24	20	9	7	1	6	61	17	1662

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	24	23	17	20	0	0	39	37	1968
2017	Language of service - Both English and French	17	24	24	17	17	1	1	41	34	1657

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	23	26	19	15	1	1	40	34	1970
2017	Language of service - Both English and French	18	28	23	16	13	1	2	47	30	1656

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	24	23	19	18	1	1	39	37	1969
2017	Language of service - Both English and French	20	26	24	16	13	1	2	47	29	1654

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	26	22	17	15	1	1	45	32	1972
2017	Language of service - Both English and French	23	28	22	13	12	1	1	52	26	1658

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	27	22	17	14	1	1	47	31	1966
2017	Language of service - Both English and French	22	28	22	14	11	1	1	51	26	1658

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	28	18	10	7	0	1	65	17	1976
2017	Language of service - Both English and French	39	25	19	10	6	0	2	65	16	1665

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	20	10	9	7	1	2	73	17	1973
2017	Language of service - Both English and French	55	19	10	7	6	1	2	77	13	1660

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	35	15	7	4	0	1	73	12	1978
2017	Language of service - Both English and French	43	32	13	6	4	1	2	76	11	1664

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	25	14	12	11	0	1	63	23	1972
2017	Language of service - Both English and French	42	25	14	8	8	1	2	69	17	1661

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	11	5	3	1	0	33	86	6	1973
2017	Language of service - Both English and French	49	12	5	3	2	1	30	87	6	1661

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	30	15	7	3	0	3	74	11	1960
2017	Language of service - Both English and French	49	26	12	5	3	0	4	79	8	1659

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	63	19	7	3	3	1	3	86	6	1973
2017	Language of service - Both English and French	65	18	6	3	3	1	5	88	6	1664

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	33	13	5	3	0	2	79	8	1972
2017	Language of service - Both English and French	49	29	12	4	3	0	3	81	7	1662

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	24	39	18	10	0	0	33	28	1980
2017	Language of service - Both English and French	9	27	37	18	9	0	0	36	27	1667

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	25	39	15	5	0	0	21	40	1971
2017	Language of service - Both English and French	11	23	36	20	10	0	0	30	34	1663

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	30	18	7	6	8	1	34	66	1980
2017	Language of service - Both English and French	36	29	16	6	6	6	1	39	61	1665

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	1182
2017	Language of service - Both English and French	18	931

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	1182
2017	Language of service - Both English and French	31	931

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	1182
2017	Language of service - Both English and French	24	931

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	1182
2017	Language of service - Both English and French	51	931

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	1182
2017	Language of service - Both English and French	7	931

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	1182
2017	Language of service - Both English and French	27	931

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	9	60	16	6	3	7	1145
2017	Language of service - Both English and French	10	58	15	7	2	8	908

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	23	20	16	21	2	8	36	42	1193
2017	Language of service - Both English and French	9	24	18	14	20	3	11	39	40	943

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	16	21	14	22	4	17	28	46	1190
2017	Language of service - Both English and French	5	18	20	14	22	3	18	29	45	941

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.