2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	41	12	12	11	65	23	3659
2017	Does not provide services to public	26	42	13	11	8	67	20	3519
2014	Provides services to public	25	43	13	10	9	68	19	4636
2014	Does not provide services to public	25	43	12	11	8	68	20	4625
2011	Provides services to public	29	40	12	10	8	70	18	5592
2011	Does not provide services to public	30	41	13	10	7	71	17	4461
2008	Provides services to public	30	42	12	9	6	72	16	4857
2008	Does not provide services to public	32	42	12	8	5	75	14	3758

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	27	16	18	27	0	0	38	45	3662
2017	Does not provide services to public	21	33	16	15	14	0	0	55	29	3518

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	36	11	5	4	80	9	3646
2017	Does not provide services to public	45	36	11	5	3	81	8	3504
2014	Provides services to public	52	31	9	3	3	84	7	4633
2014	Does not provide services to public	54	30	10	4	2	84	6	4619
2011	Provides services to public	51	34	9	3	2	85	6	5610
2011	Does not provide services to public	55	32	9	3	2	87	5	4464

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	41	15	9	7	69	16	3640
2017	Does not provide services to public	30	40	14	9	6	70	15	3497
2014	Provides services to public	33	40	14	6	6	74	12	4636
2014	Does not provide services to public	33	40	13	8	6	73	14	4624
2011	Provides services to public	38	41	10	7	4	79	11	5602
2011	Does not provide services to public	37	42	10	7	3	79	11	4463
2008	Provides services to public	38	43	9	6	4	81	10	4888
2008	Does not provide services to public	39	44	8	6	3	83	9	3777

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	26	19	18	22	1	41	40	3652
2017	Does not provide services to public	16	26	21	18	19	1	42	37	3517
2014	Provides services to public	15	31	18	17	18	1	46	36	4635
2014	Does not provide services to public	19	31	20	16	13	1	50	30	4623
2011	Provides services to public	18	34	21	14	12	1	53	26	5601
2011	Does not provide services to public	23	33	20	13	9	1	57	23	4462

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	26	17	20	23	1	40	43	3657
2017	Does not provide services to public	16	28	20	19	16	1	44	36	3513
2014	Provides services to public	13	29	17	20	20	0	43	40	4635
2014	Does not provide services to public	18	33	19	17	13	0	51	30	4622
2011	Provides services to public	16	35	18	16	14	0	51	31	5595
2011	Does not provide services to public	22	36	18	14	9	0	59	23	4448
2008	Provides services to public	17	36	17	16	14	0	53	30	4886
2008	Does not provide services to public	25	40	15	13	7	0	65	20	3784

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	22	18	17	22	5	0	40	42	3653
2017	Does not provide services to public	18	23	18	17	19	4	0	43	38	3516
2014	Provides services to public	18	24	18	17	19	4	0	43	38	4637
2014	Does not provide services to public	21	24	20	16	15	4	0	47	32	4623
2011	Provides services to public	21	27	18	14	16	4	1	50	31	5600
2011	Does not provide services to public	26	26	17	15	11	5	0	55	27	4459
2008	Provides services to public	21	29	18	15	12	5	1	52	29	4882
2008	Does not provide services to public	25	30	17	14	9	5	0	58	24	3783

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	30	17	12	13	2	1	57	26	3657
2017	Does not provide services to public	37	32	13	9	6	2	1	71	15	3516
2014	Provides services to public	26	32	17	12	12	2	0	59	24	4634
2014	Does not provide services to public	39	31	13	8	6	2	1	72	15	4623
2011	Provides services to public	26	31	16	12	12	2	1	58	25	5603
2011	Does not provide services to public	39	31	13	8	6	2	0	72	15	4455
2008	Provides services to public	26	30	16	12	12	3	0	58	25	4889
2008	Does not provide services to public	38	30	12	10	6	3	0	71	17	3781

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	15	14	13	1	0	57	27	3652
2017	Does not provide services to public	36	33	10	11	8	1	1	70	19	3520
2014	Provides services to public	24	35	15	14	12	1	0	59	25	4633
2014	Does not provide services to public	36	33	12	11	7	1	0	70	18	4625
2011	Provides services to public	24	35	14	14	13	1	0	59	27	5598
2011	Does not provide services to public	35	35	11	11	8	1	0	71	19	4449
2008	Provides services to public	24	33	15	13	13	1	0	58	27	4884
2008	Does not provide services to public	36	32	11	12	8	1	1	69	20	3779

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	28	16	12	14	58	26	3657
2017	Does not provide services to public	44	29	11	8	7	73	16	3507
2014	Provides services to public	28	30	16	11	13	59	25	4634
2014	Does not provide services to public	45	29	11	8	6	74	14	4617

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	22	18	16	26	6	35	45	3663
2017	Does not provide services to public	17	29	19	15	14	7	49	30	3520
2014	Provides services to public	11	23	19	16	25	6	37	43	4634
2014	Does not provide services to public	19	30	19	14	11	8	53	27	4621
2011	Provides services to public	13	23	20	16	22	6	38	40	5595
2011	Does not provide services to public	20	30	19	12	12	7	54	26	4451

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	19	15	20	35	2	28	56	3663
2017	Does not provide services to public	13	24	18	20	22	2	38	43	3518
2014	Provides services to public	9	19	17	21	33	2	28	55	4635
2014	Does not provide services to public	14	26	19	20	18	2	42	39	4623
2011	Provides services to public	10	23	18	19	28	2	34	48	5597
2011	Does not provide services to public	16	30	20	16	16	2	47	33	4447
2008	Provides services to public	11	26	17	18	25	2	38	44	4886
2008	Does not provide services to public	20	32	18	15	13	3	53	28	3780

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	15	16	22	36	4	22	61	3654
2017	Does not provide services to public	9	19	19	24	24	4	30	50	3518
2014	Provides services to public	5	15	18	24	35	3	21	60	4632
2014	Does not provide services to public	9	22	19	24	21	4	33	48	4622
2011	Provides services to public	6	20	20	24	26	4	27	52	5598
2011	Does not provide services to public	10	28	20	21	15	6	40	38	4454
2008	Provides services to public	6	20	19	25	25	4	27	53	4892
2008	Does not provide services to public	11	27	18	23	15	5	40	40	3778

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	13	13	17	46	5	21	66	3662
2017	Does not provide services to public	11	17	17	20	30	5	29	53	3518
2014	Provides services to public	7	14	16	18	42	4	21	62	4637
2014	Does not provide services to public	11	20	18	18	27	7	33	48	4621
2011	Provides services to public	7	18	16	20	32	6	27	56	5600
2011	Does not provide services to public	13	25	18	18	19	8	41	40	4458
2008	Provides services to public	7	18	16	20	31	7	27	56	4888
2008	Does not provide services to public	12	26	18	17	19	9	41	39	3784

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	20	14	21	35	3	28	57	3658
2017	Does not provide services to public	9	24	18	22	25	3	34	48	3513
2014	Provides services to public	7	21	18	22	31	2	28	54	4633
2014	Does not provide services to public	9	26	17	23	22	3	36	47	4620
2011	Provides services to public	8	27	17	22	24	2	36	47	5594
2011	Does not provide services to public	11	30	18	21	17	3	43	39	4452
2008	Provides services to public	9	28	17	24	20	2	38	44	4885
2008	Does not provide services to public	12	34	17	21	14	2	47	36	3785

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	25	17	22	26	36	48	3659
2017	Does not provide services to public	19	35	16	16	14	54	30	3516
2014	Provides services to public	10	26	17	21	25	37	46	4637
2014	Does not provide services to public	19	34	16	17	14	53	31	4622
2011	Provides services to public	10	31	17	20	22	41	42	5601
2011	Does not provide services to public	21	37	16	15	11	58	26	4460

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	37	18	16	12	0	0	54	28	3656
2017	Does not provide services to public	22	40	14	15	8	0	0	63	23	3519

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	13	14	23	38	7	1	19	66	3660
2017	Does not provide services to public	9	18	19	21	18	14	2	31	46	3521
2014	Provides services to public	5	14	16	23	36	6	1	20	63	4635
2014	Does not provide services to public	10	20	20	18	18	12	2	35	42	4621

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	33	16	15	14	1	0	54	30	3664
2017	Does not provide services to public	33	36	13	10	8	0	0	69	18	3522
2014	Provides services to public	22	35	15	14	13	0	0	58	27	4636
2014	Does not provide services to public	35	33	13	10	7	1	1	69	18	4622
2011	Provides services to public	21	33	14	16	15	0	0	55	31	5603
2011	Does not provide services to public	32	35	13	11	8	0	0	68	19	4459
2008	Provides services to public	21	33	16	15	14	1	0	54	30	4890
2008	Does not provide services to public	29	34	13	13	9	1	1	64	22	3778

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	34	18	19	14	0	1	49	33	425
2017	Does not provide services to public	20	34	19	15	8	2	3	56	24	788
2014	Provides services to public	21	36	13	17	11	1	1	58	29	559
2014	Does not provide services to public	24	35	17	12	7	2	3	62	19	986

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	28	17	23	19	1	1	40	42	3658
2017	Does not provide services to public	21	33	16	16	11	2	1	56	28	3513
2014	Provides services to public	11	34	17	22	15	1	1	46	37	4635
2014	Does not provide services to public	21	39	14	15	8	2	1	62	24	4624
2011	Provides services to public	12	31	16	23	17	1	0	44	40	5612
2011	Does not provide services to public	24	37	14	15	8	2	1	63	23	4459
2008	Provides services to public	12	32	15	22	16	1	1	45	39	4890
2008	Does not provide services to public	26	38	12	14	8	2	1	65	22	3783

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	20	17	20	26	6	1	32	50	3664
2017	Does not provide services to public	19	27	16	15	13	8	2	51	31	3521
2014	Provides services to public	10	24	18	19	23	6	1	36	45	4634
2014	Does not provide services to public	23	28	16	14	11	7	2	55	27	4624
2011	Provides services to public	12	22	18	19	23	6	1	37	44	5601
2011	Does not provide services to public	26	27	14	12	12	7	1	58	27	4458
2008	Provides services to public	14	25	18	18	18	7	1	41	39	4887
2008	Does not provide services to public	28	30	13	12	10	7	1	63	23	3784

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	30	12	24	23	0	40	48	3661
2017	Does not provide services to public	15	34	13	21	16	0	49	38	3519
2014	Provides services to public	8	30	13	26	23	0	39	49	4632
2014	Does not provide services to public	16	35	15	20	14	0	51	34	4625
2011	Provides services to public	12	38	14	20	16	0	50	36	5608
2011	Does not provide services to public	19	39	14	16	9	1	59	26	4456
2008	Provides services to public	13	39	13	20	14	0	52	35	4888
2008	Does not provide services to public	20	41	15	14	9	1	62	23	3781

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	39	13	7	5	75	12	3657
2017	Does not provide services to public	34	39	11	9	6	74	15	3518
2014	Provides services to public	38	39	12	7	5	77	11	4635
2014	Does not provide services to public	35	38	12	9	6	73	15	4624
2011	Provides services to public	39	38	12	6	5	77	11	5594
2011	Does not provide services to public	38	36	12	8	5	75	13	4456
2008	Provides services to public	34	43	12	7	4	77	11	4887
2008	Does not provide services to public	36	41	11	7	5	77	12	3781

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	41	10	6	5	80	11	3657
2017	Does not provide services to public	39	38	10	7	5	78	12	3515
2014	Provides services to public	39	41	9	6	5	80	11	4635
2014	Does not provide services to public	40	38	9	8	5	78	13	4622
2011	Provides services to public	39	43	9	5	3	82	9	5603
2011	Does not provide services to public	40	40	9	7	4	80	11	4461
2008	Provides services to public	36	45	9	5	4	82	9	4890
2008	Does not provide services to public	39	43	9	6	3	82	9	3780

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	17	16	24	33	2	25	58	3658
2017	Does not provide services to public	10	24	17	24	22	2	35	47	3519
2014	Provides services to public	6	19	16	23	32	2	26	57	4633
2014	Does not provide services to public	13	26	19	21	19	2	39	41	4620
2011	Provides services to public	8	22	19	22	27	1	31	51	5607
2011	Does not provide services to public	15	30	18	18	16	2	47	34	4458
2008	Provides services to public	9	26	20	22	21	1	36	44	4885
2008	Does not provide services to public	16	36	18	15	12	2	53	28	3778

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	18	14	20	35	2	2	28	57	3657
2017	Does not provide services to public	11	21	14	21	29	2	2	34	52	3519
2014	Provides services to public	9	19	15	20	33	2	1	29	55	4633
2014	Does not provide services to public	13	24	14	19	25	2	2	39	46	4625
2011	Provides services to public	10	25	16	19	27	1	1	36	47	5603
2011	Does not provide services to public	14	28	15	19	20	2	1	44	40	4456
2008	Provides services to public	14	35	15	18	16	1	1	50	35	4884
2008	Does not provide services to public	19	36	14	15	13	2	2	57	29	3778

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	29	14	22	23	41	45	3642
2017	Does not provide services to public	22	40	14	14	10	62	24	3502
2014	Provides services to public	9	29	16	21	25	38	46	4637
2014	Does not provide services to public	19	40	14	15	11	60	26	4626
2011	Provides services to public	14	31	16	18	20	45	39	5597
2011	Does not provide services to public	28	39	12	12	8	68	20	4455

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	25	18	19	22	40	42	3643
2017	Does not provide services to public	26	35	16	14	9	61	23	3503
2014	Provides services to public	13	27	19	19	22	40	41	4636
2014	Does not provide services to public	25	36	15	12	10	62	23	4619

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	30	19	18	17	0	0	45	36	3639
2017	Does not provide services to public	24	35	17	15	9	0	0	59	24	3503
2014	Provides services to public	14	32	20	17	17	0	0	46	34	4633
2014	Does not provide services to public	24	37	17	13	9	0	0	61	22	4623
2011	Provides services to public	23	38	17	13	8	1	0	62	21	5596
2011	Does not provide services to public	32	39	14	9	5	1	1	72	14	4447

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	21	22	21	24	4	1	29	48	3662
2017	Does not provide services to public	12	31	24	16	12	4	0	45	30	3510

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	28	15	15	23	0	46	38	3656
2017	Does not provide services to public	35	34	11	11	9	0	69	20	3520
2014	Provides services to public	16	29	16	17	20	0	46	38	4635
2014	Does not provide services to public	33	34	13	11	8	1	67	20	4620
2011	Provides services to public	21	34	14	15	15	0	55	30	5601
2011	Does not provide services to public	37	35	11	9	6	1	73	16	4461

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	27	8	9	13	0	4	68	23	3657
2017	Does not provide services to public	25	23	12	13	15	2	11	55	31	3517
2014	Provides services to public	38	27	8	11	12	1	3	68	24	4634
2014	Does not provide services to public	27	24	11	13	14	1	10	58	30	4624
2011	Provides services to public	43	27	6	10	10	0	4	73	21	5601
2011	Does not provide services to public	32	24	10	12	12	1	10	63	27	4463
2008	Provides services to public	47	27	6	9	8	1	4	76	18	4887
2008	Does not provide services to public	39	26	8	10	9	1	7	70	21	3775

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	34	16	6	3	3	73	10	3663
2017	Does not provide services to public	37	33	16	8	4	1	71	13	3520
2014	Provides services to public	33	33	20	7	4	2	68	12	4637
2014	Does not provide services to public	32	33	19	9	6	1	66	15	4625
2011	Provides services to public	34	36	18	6	4	3	72	10	5596
2011	Does not provide services to public	34	34	18	9	5	1	68	14	4457
2008	Provides services to public	30	39	19	6	4	2	70	10	4884
2008	Does not provide services to public	30	35	21	8	4	1	66	13	3781

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	20	11	8	20	3	14	52	34	3659
2017	Does not provide services to public	45	24	8	7	9	2	5	74	17	3515
2014	Provides services to public	24	20	13	8	18	3	14	53	32	4635
2014	Does not provide services to public	48	25	7	6	7	2	5	78	14	4626
2011	Provides services to public	23	24	12	10	21	2	8	52	35	5610
2011	Does not provide services to public	46	27	8	6	8	2	3	77	15	4455

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	24	40	37	3655
2017	Does not provide services to public	35	29	36	3519
2014	Provides services to public	22	43	35	4635
2014	Does not provide services to public	33	30	37	4623
2011	Provides services to public	27	41	32	5611
2011	Does not provide services to public	33	33	33	4465

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	15	27	32	13	5	6	862
2017	Does not provide services to public	16	23	43	6	6	6	1235
2014	Provides services to public	14	38	28	11	9999	9	1057
2014	Does not provide services to public	13	38	35	7	9999	7	1541
2011	Provides services to public	17	44	24	9	9999	5	1484
2011	Does not provide services to public	16	40	32	5	9999	7	1492

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	37	16	13	13	1	58	26	3657
2017	Does not provide services to public	32	41	12	9	6	0	74	15	3513
2014	Provides services to public	21	37	17	12	11	1	59	24	4633
2014	Does not provide services to public	33	39	13	8	6	1	73	14	4623
2011	Provides services to public	22	39	16	11	10	1	62	21	5608
2011	Does not provide services to public	33	42	12	7	4	1	76	12	4460
2008	Provides services to public	32	39	14	8	7	1	71	15	4884
2008	Does not provide services to public	40	39	12	5	4	1	79	9	3774

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	32	21	17	16	1	46	33	3652
2017	Does not provide services to public	18	37	20	15	10	1	55	25	3517
2014	Provides services to public	13	36	21	14	13	1	51	28	4637
2014	Does not provide services to public	22	40	19	10	7	1	63	18	4625
2011	Provides services to public	19	39	19	12	9	1	59	22	5604
2011	Does not provide services to public	26	42	15	9	6	1	69	15	4456

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	27	32	13	6	1	2	19	47	3652
2017	Does not provide services to public	19	30	31	12	5	1	2	17	51	3500
2014	Provides services to public	17	31	32	12	5	1	2	17	49	4628
2014	Does not provide services to public	20	32	30	11	4	1	2	16	53	4622
2011	Provides services to public	14	29	33	14	6	1	2	21	45	5583
2011	Does not provide services to public	17	30	32	14	5	1	2	20	48	4454
2008	Provides services to public	12	28	35	17	6	1	2	23	41	4878
2008	Does not provide services to public	12	29	36	15	6	1	1	22	42	3774

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	27	25	12	7	2	2	20	54	3652
2017	Does not provide services to public	26	28	25	11	6	2	2	18	56	3498
2014	Provides services to public	25	29	26	11	5	2	2	17	56	4627
2014	Does not provide services to public	25	27	26	12	6	1	2	20	53	4621
2011	Provides services to public	19	26	27	15	9	2	2	25	47	5593
2011	Does not provide services to public	19	25	27	15	9	2	3	26	46	4451
2008	Provides services to public	19	26	29	15	8	1	2	24	46	4876
2008	Does not provide services to public	15	24	29	18	9	2	2	29	41	3765

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	24	25	14	6	3	5	21	52	3656
2017	Does not provide services to public	30	28	23	10	6	1	3	16	60	3505
2014	Provides services to public	24	26	25	13	6	3	3	20	53	4625
2014	Does not provide services to public	30	28	24	10	4	2	2	15	60	4615
2011	Provides services to public	18	24	27	17	7	3	4	26	45	5582
2011	Does not provide services to public	22	27	27	14	6	1	3	20	51	4446
2008	Provides services to public	15	24	30	18	7	2	3	27	42	4870
2008	Does not provide services to public	21	25	28	16	6	1	3	23	48	3773

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	13	25	28	14	2	8	47	25	3633
2017	Does not provide services to public	17	20	29	20	10	1	3	31	39	3488
2014	Provides services to public	11	15	28	26	12	2	6	42	28	4621
2014	Does not provide services to public	21	22	29	18	7	1	2	26	44	4604
2011	Provides services to public	9	14	26	27	15	1	7	46	25	5578
2011	Does not provide services to public	15	19	30	22	10	1	3	33	35	4446
2008	Provides services to public	7	12	29	30	15	1	6	49	21	4866
2008	Does not provide services to public	12	19	29	26	11	1	2	38	32	3767

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	24	19	10	7	1	3	17	62	3651
2017	Does not provide services to public	33	25	22	11	6	1	2	18	60	3502
2014	Provides services to public	36	26	21	9	5	1	2	14	64	4625
2014	Does not provide services to public	29	28	23	11	6	1	3	18	59	4618
2011	Provides services to public	27	25	24	13	7	1	3	21	54	5592
2011	Does not provide services to public	22	25	27	14	8	1	3	23	49	4452
2008	Provides services to public	21	25	27	16	9	1	3	25	47	4863
2008	Does not provide services to public	16	24	28	18	10	1	3	29	42	3769

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	19	24	19	10	3	4	31	43	3652
2017	Does not provide services to public	19	21	27	18	9	2	4	29	43	3496
2014	Provides services to public	16	20	26	21	11	3	3	35	38	4628
2014	Does not provide services to public	16	20	28	20	10	2	4	32	38	4614
2011	Provides services to public	16	20	25	20	12	3	4	35	38	5576
2011	Does not provide services to public	14	21	27	20	12	2	4	33	38	4440
2008	Provides services to public	25	25	23	15	8	2	2	24	52	4877
2008	Does not provide services to public	19	25	26	16	9	2	3	26	47	3772

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	24	27	11	6	3	4	18	53	3649
2017	Does not provide services to public	25	25	29	11	6	2	3	17	53	3504
2014	Provides services to public	24	25	28	12	5	2	3	19	51	4625
2014	Does not provide services to public	26	26	28	10	5	2	3	16	55	4618

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	27	14	17	19	1	1	50	37	3656
2017	Does not provide services to public	36	30	11	12	10	1	0	67	23	3512
2014	Provides services to public	27	29	13	15	15	1	0	56	31	4633
2014	Does not provide services to public	40	30	10	11	8	1	0	71	19	4624

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	39	16	15	10	59	25	3661
2017	Does not provide services to public	34	40	10	10	5	75	15	3514
2014	Provides services to public	21	44	15	13	8	65	21	4629
2014	Does not provide services to public	39	41	9	7	4	80	11	4621

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	30	24	9	11	5	1	54	21	3658
2017	Does not provide services to public	26	35	21	6	6	6	1	65	12	3514
2014	Provides services to public	28	33	20	7	8	4	1	64	15	4630
2014	Does not provide services to public	35	34	17	5	3	6	1	73	9	4622

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	34	20	13	11	2	55	25	3658
2017	Does not provide services to public	25	41	18	8	6	2	68	14	3517
2014	Provides services to public	23	34	19	11	10	2	59	22	4635
2014	Does not provide services to public	32	37	16	7	4	3	72	12	4625
2011	Provides services to public	18	36	19	12	13	2	56	25	5595
2011	Does not provide services to public	28	37	18	7	6	3	67	14	4451

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	35	15	14	16	54	30	3659
2017	Does not provide services to public	28	38	15	10	8	67	18	3520
2014	Provides services to public	23	35	15	13	14	58	27	4635
2014	Does not provide services to public	34	36	14	9	6	71	15	4622
2011	Provides services to public	23	38	15	11	12	62	23	5588
2011	Does not provide services to public	32	39	14	8	6	72	14	4435
2008	Provides services to public	21	38	14	13	14	59	27	4885
2008	Does not provide services to public	33	39	13	9	6	72	15	3785

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	26	18	17	21	3	3	40	40	3662
2017	Does not provide services to public	22	30	17	13	11	4	3	56	26	3514
2014	Provides services to public	18	28	18	16	16	3	2	48	33	4635
2014	Does not provide services to public	28	32	16	10	8	4	3	64	19	4625

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	44	15	9	6	1	0	70	15	3653
2017	Does not provide services to public	32	42	15	6	3	3	0	76	9	3516
2014	Provides services to public	29	47	12	7	4	1	0	77	11	4631
2014	Does not provide services to public	35	42	13	5	2	3	1	80	7	4622
2011	Provides services to public	25	43	16	9	5	2	0	69	15	5594
2011	Does not provide services to public	33	41	14	6	2	3	0	77	8	4452

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	38	16	12	10	2	1	62	22	3647
2017	Does not provide services to public	30	39	13	8	6	3	1	72	15	3516
2014	Provides services to public	25	38	13	12	9	2	0	65	21	4633
2014	Does not provide services to public	33	37	12	9	5	3	1	73	14	4625
2011	Provides services to public	26	37	14	11	9	3	1	65	21	5594
2011	Does not provide services to public	34	36	12	8	6	3	1	73	14	4444
2008	Provides services to public	23	37	15	11	9	3	1	63	21	4885
2008	Does not provide services to public	33	36	12	9	6	3	1	72	16	3777

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	32	22	15	13	3	1	47	30	3654
2017	Does not provide services to public	18	32	22	14	10	4	1	52	25	3514
2014	Provides services to public	15	31	23	14	12	4	1	48	28	4637
2014	Does not provide services to public	18	29	23	14	9	6	1	50	25	4625
2011	Provides services to public	12	32	23	15	12	5	1	46	29	5597
2011	Does not provide services to public	16	32	22	14	10	5	2	51	26	4447

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	22	15	19	25	4	1	37	47	3654
2017	Does not provide services to public	14	21	17	18	19	7	3	39	42	3513
2014	Provides services to public	11	24	15	18	26	4	1	37	47	4634
2014	Does not provide services to public	13	21	17	18	19	9	3	38	42	4625
2011	Provides services to public	11	23	15	19	24	6	1	36	47	5604
2011	Does not provide services to public	14	21	18	17	17	11	3	41	39	4452

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	41	8	22	15	54	38	3663
2017	Does not provide services to public	23	46	7	16	8	69	24	3520
2014	Provides services to public	12	43	9	21	14	56	35	4634
2014	Does not provide services to public	25	47	6	15	7	72	22	4624
2011	Provides services to public	13	45	7	22	13	58	35	5607
2011	Does not provide services to public	25	48	5	15	6	73	22	4461
2008	Provides services to public	15	47	8	19	11	62	30	4882
2008	Does not provide services to public	29	48	5	12	5	77	18	3780

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	32	10	21	19	50	40	3659
2017	Does not provide services to public	33	35	8	14	9	69	23	3518
2014	Provides services to public	19	32	10	20	19	51	39	4632
2014	Does not provide services to public	35	36	7	13	8	72	21	4621
2011	Provides services to public	21	33	11	18	17	54	35	5594
2011	Does not provide services to public	35	37	8	11	8	73	19	4436

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	37	12	19	12	0	57	31	3646
2017	Does not provide services to public	36	39	10	9	5	0	76	14	3512
2014	Provides services to public	20	38	13	17	12	0	58	29	4631
2014	Does not provide services to public	37	39	11	9	4	1	76	12	4620

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	26	6	4	2	1	1	88	6	3653
2017	Does not provide services to public	65	22	5	3	2	1	1	89	5	3513
2014	Provides services to public	60	26	6	4	2	1	1	88	6	4632
2014	Does not provide services to public	64	24	5	3	2	1	1	89	5	4623
2011	Provides services to public	63	24	5	3	2	1	1	89	6	5606
2011	Does not provide services to public	67	21	5	3	2	1	1	90	5	4463
2008	Provides services to public	64	25	5	3	2	1	1	90	5	4876
2008	Does not provide services to public	70	19	3	4	2	1	1	91	6	3779

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	20	7	5	3	1	85	8	3662
2017	Does not provide services to public	61	21	5	8	4	1	82	12	3522
2014	Provides services to public	62	22	6	4	3	2	86	8	4631
2014	Does not provide services to public	60	19	7	8	5	1	80	13	4624
2011	Provides services to public	67	19	6	5	2	1	88	7	5602
2011	Does not provide services to public	63	19	5	7	4	1	83	12	4461
2008	Provides services to public	68	19	5	4	2	1	88	7	4877
2008	Does not provide services to public	65	18	5	7	5	1	83	12	3780

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	14	9	3	3	1	7	84	6	3662
2017	Does not provide services to public	65	16	6	5	4	0	3	85	8	3519
2014	Provides services to public	66	15	6	2	3	1	7	88	5	4634
2014	Does not provide services to public	67	15	6	5	4	0	4	85	9	4623
2011	Provides services to public	64	15	7	3	3	2	6	86	6	5597
2011	Does not provide services to public	65	16	6	5	4	0	4	84	10	4445
2008	Provides services to public	61	12	6	3	4	1	12	85	8	4890
2008	Does not provide services to public	64	12	5	5	5	1	8	83	11	3784

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	70	14	7	2	3	1	4	88	5	3656
2017	Does not provide services to public	75	13	4	3	2	1	2	91	5	3519
2014	Provides services to public	72	13	6	1	3	1	5	90	4	4631
2014	Does not provide services to public	75	12	5	2	2	0	3	91	5	4623
2011	Provides services to public	70	13	6	2	3	1	5	88	5	5593
2011	Does not provide services to public	75	11	5	2	3	0	3	90	5	4453
2008	Provides services to public	71	10	5	2	3	1	8	89	6	4883
2008	Does not provide services to public	77	7	3	2	3	1	6	90	6	3782

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	16	11	3	3	4	11	79	8	3658
2017	Does not provide services to public	54	21	9	5	3	2	4	81	9	3518
2014	Provides services to public	53	17	10	3	3	3	11	82	7	4631
2014	Does not provide services to public	53	21	10	5	3	2	5	80	9	4622

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	20	9	3	2	3	4	85	5	3657
2017	Does not provide services to public	61	20	8	3	2	3	3	86	5	3517
2014	Provides services to public	61	19	8	3	2	3	5	86	5	4631
2014	Does not provide services to public	58	21	8	3	2	3	4	86	5	4623
2011	Provides services to public	61	20	8	3	2	3	3	86	5	5587
2011	Does not provide services to public	61	19	9	3	2	3	3	85	5	4454
2008	Provides services to public	62	19	8	3	2	3	2	86	6	4889
2008	Does not provide services to public	65	17	7	3	2	2	4	87	5	3779

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	29	71	3652
2017	Does not provide services to public	22	78	3514
2014	Provides services to public	27	73	4627
2014	Does not provide services to public	19	81	4614

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	1074
2017	Does not provide services to public	50	763
2014	Provides services to public	56	1228
2014	Does not provide services to public	46	879

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	68	1074
2017	Does not provide services to public	66	763
2014	Provides services to public	65	1228
2014	Does not provide services to public	68	879

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	1074
2017	Does not provide services to public	10	763
2014	Provides services to public	7	1228
2014	Does not provide services to public	8	879

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	1074
2017	Does not provide services to public	1	763
2014	Provides services to public	9	1228
2014	Does not provide services to public	1	879

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	1074
2017	Does not provide services to public	4	763
2014	Provides services to public	3	1228
2014	Does not provide services to public	3	879

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	1074
2017	Does not provide services to public	3	763
2014	Provides services to public	28	1228
2014	Does not provide services to public	3	879

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	1074
2017	Does not provide services to public	2	763
2014	Provides services to public	4	1228
2014	Does not provide services to public	3	879

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	1076
2017	Does not provide services to public	36	762
2014	Provides services to public	41	1226
2014	Does not provide services to public	36	879

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	1076
2017	Does not provide services to public	39	762
2014	Provides services to public	34	1226
2014	Does not provide services to public	39	879

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	1076
2017	Does not provide services to public	49	762
2014	Provides services to public	44	1226
2014	Does not provide services to public	47	879

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	1076
2017	Does not provide services to public	42	762
2014	Provides services to public	43	1226
2014	Does not provide services to public	41	879

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	1076
2017	Does not provide services to public	31	762
2014	Provides services to public	28	1226
2014	Does not provide services to public	33	879

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	63	1076
2017	Does not provide services to public	54	762
2014	Provides services to public	63	1226
2014	Does not provide services to public	56	879

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	1076
2017	Does not provide services to public	39	762
2014	Provides services to public	41	1226
2014	Does not provide services to public	34	879

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	1076
2017	Does not provide services to public	1	762
2014	Provides services to public	2	1226
2014	Does not provide services to public	1	879

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	1076
2017	Does not provide services to public	9	762
2014	Provides services to public	13	1226
2014	Does not provide services to public	9	879

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	1076
2017	Does not provide services to public	10	762
2014	Provides services to public	15	1226
2014	Does not provide services to public	10	879

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	1076
2017	Does not provide services to public	51	762
2014	Provides services to public	56	1226
2014	Does not provide services to public	49	879

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	1076
2017	Does not provide services to public	26	762
2014	Provides services to public	35	1226
2014	Does not provide services to public	27	879

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	1076
2017	Does not provide services to public	13	762
2014	Provides services to public	18	1226
2014	Does not provide services to public	14	879

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	44	1076
2017	Does not provide services to public	53	763
2014	Provides services to public	44	1225
2014	Does not provide services to public	48	878

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	1076
2017	Does not provide services to public	27	763
2014	Provides services to public	30	1225
2014	Does not provide services to public	29	878

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1076
2017	Does not provide services to public	7	763
2014	Provides services to public	7	1225
2014	Does not provide services to public	8	878

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	1076
2017	Does not provide services to public	15	763
2014	Provides services to public	27	1225
2014	Does not provide services to public	18	878

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	1076
2017	Does not provide services to public	9	763
2014	Provides services to public	10	1225
2014	Does not provide services to public	10	878

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	1076
2017	Does not provide services to public	7	763
2014	Provides services to public	14	1225
2014	Does not provide services to public	8	878

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	1076
2017	Does not provide services to public	14	763
2014	Provides services to public	18	1225
2014	Does not provide services to public	16	878

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	1076
2017	Does not provide services to public	11	763
2014	Provides services to public	12	1225
2014	Does not provide services to public	12	878

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	1076
2017	Does not provide services to public	27	763
2014	Provides services to public	29	1225
2014	Does not provide services to public	26	878

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	912
2017	Does not provide services to public	11	712
2014	Provides services to public	11	1053
2014	Does not provide services to public	11	808

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	912
2017	Does not provide services to public	17	712
2014	Provides services to public	15	1053
2014	Does not provide services to public	13	808

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	912
2017	Does not provide services to public	9	712
2014	Provides services to public	13	1053
2014	Does not provide services to public	10	808

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	912
2017	Does not provide services to public	7	712
2014	Provides services to public	8	1053
2014	Does not provide services to public	9	808

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	912
2017	Does not provide services to public	9	712
2014	Provides services to public	7	1053
2014	Does not provide services to public	8	808

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	912
2017	Does not provide services to public	11	712
2014	Provides services to public	8	1053
2014	Does not provide services to public	12	808

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	912
2017	Does not provide services to public	14	712
2014	Provides services to public	5	1053
2014	Does not provide services to public	16	808

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	912
2017	Does not provide services to public	8	712
2014	Provides services to public	10	1053
2014	Does not provide services to public	7	808

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	912
2017	Does not provide services to public	10	712
2014	Provides services to public	10	1053
2014	Does not provide services to public	11	808

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	912
2017	Does not provide services to public	27	712
2014	Provides services to public	31	1053
2014	Does not provide services to public	25	808

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	912
2017	Does not provide services to public	9	712
2014	Provides services to public	10	1053
2014	Does not provide services to public	9	808

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	912
2017	Does not provide services to public	50	712
2014	Provides services to public	50	1053
2014	Does not provide services to public	47	808

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	912
2017	Does not provide services to public	2	712
2014	Provides services to public	2	1053
2014	Does not provide services to public	1	808

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	62	912
2017	Does not provide services to public	56	712
2014	Provides services to public	62	1053
2014	Does not provide services to public	56	808

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	912
2017	Does not provide services to public	2	712

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	912
2017	Does not provide services to public	13	712
2014	Provides services to public	14	1053
2014	Does not provide services to public	13	808

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	99	1	1074
2017	Does not provide services to public	97	3	765

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	16	22	12	21	15	5	31	42	3665
2017	Does not provide services to public	11	16	23	10	12	22	6	38	30	3519
2014	Provides services to public	10	16	23	11	17	17	5	34	36	4632
2014	Does not provide services to public	11	16	22	8	9	26	8	41	26	4621

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	26	22	14	18	7	1	42	34	3661
2017	Does not provide services to public	18	28	23	11	10	10	1	51	23	3514
2014	Provides services to public	15	25	23	12	15	9	1	44	30	4632
2014	Does not provide services to public	17	27	23	9	7	15	2	53	19	4621
2011	Provides services to public	19	36	20	11	9	4	0	58	22	5602
2011	Does not provide services to public	26	36	19	8	5	7	0	66	14	4459

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	17	83	3657
2017	Does not provide services to public	10	90	3513
2014	Provides services to public	16	84	4628
2014	Does not provide services to public	9	91	4612

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	618
2017	Does not provide services to public	44	351
2014	Provides services to public	33	711
2014	Does not provide services to public	35	399

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	83	618
2017	Does not provide services to public	83	351
2014	Provides services to public	85	711
2014	Does not provide services to public	82	399

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	618
2017	Does not provide services to public	4	351
2014	Provides services to public	2	711
2014	Does not provide services to public	4	399

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	618
2017	Does not provide services to public	2	351
2014	Provides services to public	4	711

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	618
2017	Does not provide services to public	6	351
2014	Provides services to public	5	711
2014	Does not provide services to public	4	399

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	618
2017	Does not provide services to public	4	351
2014	Provides services to public	19	711
2014	Does not provide services to public	2	399

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	618
2017	Does not provide services to public	5	351
2014	Provides services to public	8	711
2014	Does not provide services to public	11	399

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	617
2017	Does not provide services to public	17	353
2014	Provides services to public	17	712
2014	Does not provide services to public	12	398

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	617
2017	Does not provide services to public	15	353
2014	Provides services to public	15	712
2014	Does not provide services to public	13	398

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	617
2017	Does not provide services to public	10	353
2014	Provides services to public	10	712
2014	Does not provide services to public	6	398

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	617
2017	Does not provide services to public	5	353
2014	Provides services to public	5	712
2014	Does not provide services to public	4	398

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	617
2017	Does not provide services to public	27	353
2014	Provides services to public	23	712
2014	Does not provide services to public	24	398

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	33	617
2017	Does not provide services to public	35	353
2014	Provides services to public	27	712
2014	Does not provide services to public	25	398

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	617
2017	Does not provide services to public	3	353
2014	Provides services to public	4	712
2014	Does not provide services to public	4	398

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	617
2017	Does not provide services to public	2	353

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	617
2017	Does not provide services to public	10	353
2014	Provides services to public	12	712
2014	Does not provide services to public	8	398

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	617
2017	Does not provide services to public	21	353
2014	Provides services to public	27	712
2014	Does not provide services to public	21	398

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	617

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	617
2017	Does not provide services to public	20	353
2014	Provides services to public	18	712
2014	Does not provide services to public	22	398

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	617
2017	Does not provide services to public	15	353
2014	Provides services to public	26	712
2014	Does not provide services to public	28	398

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	619
2017	Does not provide services to public	30	352
2014	Provides services to public	33	712
2014	Does not provide services to public	31	398

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	619
2017	Does not provide services to public	17	352
2014	Provides services to public	15	712
2014	Does not provide services to public	16	398

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	619
2017	Does not provide services to public	6	352
2014	Provides services to public	7	712
2014	Does not provide services to public	5	398

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	619
2017	Does not provide services to public	17	352
2014	Provides services to public	26	712
2014	Does not provide services to public	19	398

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	619
2017	Does not provide services to public	6	352
2014	Provides services to public	4	712
2014	Does not provide services to public	8	398

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	619
2017	Does not provide services to public	5	352
2014	Provides services to public	13	712
2014	Does not provide services to public	10	398

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	619
2017	Does not provide services to public	6	352
2014	Provides services to public	12	712
2014	Does not provide services to public	8	398

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	619
2017	Does not provide services to public	8	352
2014	Provides services to public	11	712
2014	Does not provide services to public	13	398

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	619
2017	Does not provide services to public	51	352
2014	Provides services to public	44	712
2014	Does not provide services to public	46	398

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	539
2017	Does not provide services to public	5	334
2014	Provides services to public	6	619
2014	Does not provide services to public	5	360

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	539
2017	Does not provide services to public	11	334
2014	Provides services to public	8	619
2014	Does not provide services to public	8	360

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	539
2017	Does not provide services to public	3	334
2014	Provides services to public	4	619
2014	Does not provide services to public	4	360

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	539
2017	Does not provide services to public	3	334
2014	Provides services to public	2	619
2014	Does not provide services to public	3	360

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	539
2017	Does not provide services to public	3	334
2014	Does not provide services to public	2	360

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	539
2017	Does not provide services to public	6	334
2014	Provides services to public	3	619
2014	Does not provide services to public	7	360

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	539
2017	Does not provide services to public	9	334
2014	Provides services to public	3	619
2014	Does not provide services to public	10	360

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	539
2017	Does not provide services to public	9	334
2014	Provides services to public	9	619
2014	Does not provide services to public	9	360

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	539
2017	Does not provide services to public	6	334
2014	Provides services to public	9	619
2014	Does not provide services to public	9	360

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	539
2017	Does not provide services to public	22	334
2014	Provides services to public	28	619
2014	Does not provide services to public	27	360

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	539
2017	Does not provide services to public	11	334
2014	Provides services to public	9	619
2014	Does not provide services to public	9	360

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	539
2017	Does not provide services to public	46	334
2014	Provides services to public	49	619
2014	Does not provide services to public	45	360

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	539
2017	Does not provide services to public	2	334
2014	Provides services to public	1	619

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	68	539
2017	Does not provide services to public	64	334
2014	Provides services to public	70	619
2014	Does not provide services to public	67	360

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	539

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	539
2017	Does not provide services to public	11	334
2014	Provides services to public	15	619
2014	Does not provide services to public	14	360

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	98	2	618
2017	Does not provide services to public	96	4	352

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	18	27	7	12	20	5	38	26	3663
2017	Does not provide services to public	13	17	25	5	6	29	6	46	16	3522
2014	Provides services to public	11	17	26	7	10	22	5	40	24	4633
2014	Does not provide services to public	12	15	24	4	4	33	7	46	14	4622

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	27	24	9	12	10	2	50	24	3657
2017	Does not provide services to public	21	29	23	6	5	14	2	59	13	3511
2014	Provides services to public	17	26	24	8	10	13	1	51	21	4631
2014	Does not provide services to public	20	26	22	6	5	19	2	59	13	4618
2011	Provides services to public	24	38	18	8	6	5	0	66	15	5589
2011	Does not provide services to public	30	36	17	5	3	9	0	73	8	4449

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	27	73	3657
2017	Does not provide services to public	19	81	3514
2014	Provides services to public	23	77	4624
2014	Does not provide services to public	15	85	4613

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	75	25	978
2017	Does not provide services to public	77	23	661
2014	Provides services to public	76	24	1036
2014	Does not provide services to public	76	24	658

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	37	7	12	8	1	73	20	736
2017	Does not provide services to public	46	33	6	9	4	1	80	14	510
2014	Provides services to public	36	35	8	13	7	0	72	20	790
2014	Does not provide services to public	47	33	5	7	8	0	80	15	499

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	50	10	7	2	2	3	80	9	3665
2017	Does not provide services to public	29	49	9	4	2	2	5	83	7	3520
2014	Provides services to public	26	53	10	6	2	1	2	81	9	4636
2014	Does not provide services to public	28	51	9	5	1	1	4	84	7	4622
2011	Provides services to public	25	52	10	7	2	1	2	80	9	5598
2011	Does not provide services to public	27	50	9	6	2	1	4	82	9	4453
2008	Provides services to public	25	47	11	8	4	2	3	76	13	4892
2008	Does not provide services to public	26	47	10	7	3	2	5	78	11	3790

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	22	22	18	20	9	3	32	43	3662
2017	Does not provide services to public	7	21	24	12	9	18	8	39	29	3518
2014	Provides services to public	8	26	23	17	16	7	4	38	37	4635
2014	Does not provide services to public	7	22	25	10	8	19	9	41	25	4620
2011	Provides services to public	8	28	21	18	14	9	3	40	36	5592
2011	Does not provide services to public	8	23	24	11	7	21	6	43	24	4448

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	35	16	10	8	6	3	63	19	3662
2017	Does not provide services to public	34	34	12	4	3	7	5	78	8	3523
2014	Provides services to public	24	38	15	10	6	5	2	67	17	4631
2014	Does not provide services to public	34	35	13	4	2	8	5	79	7	4623
2011	Provides services to public	25	37	14	9	6	5	2	68	17	5602
2011	Does not provide services to public	37	33	11	4	3	8	5	79	8	4457
2008	Provides services to public	23	38	15	8	6	7	3	68	15	4887
2008	Does not provide services to public	34	37	11	4	2	8	5	81	7	3790

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	26	19	13	18	8	3	44	35	3653
2017	Does not provide services to public	22	31	17	8	5	11	5	63	16	3516
2014	Provides services to public	14	29	18	15	16	7	2	47	34	4632
2014	Does not provide services to public	24	31	17	7	4	12	5	66	14	4621
2011	Provides services to public	17	31	17	13	12	7	2	53	28	5591
2011	Does not provide services to public	26	33	15	6	5	11	5	70	13	4445
2008	Provides services to public	17	33	16	14	13	4	3	54	29	4883
2008	Does not provide services to public	29	33	14	8	4	7	5	71	13	3780

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	31	13	11	12	1	0	63	24	3660
2017	Does not provide services to public	48	28	9	7	7	1	1	77	13	3514

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	29	16	9	13	2	0	62	22	3657
2017	Does not provide services to public	49	26	12	5	6	1	0	76	12	3513

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	38	19	13	12	2	0	55	26	3658
2017	Does not provide services to public	24	43	16	8	7	2	0	68	16	3517

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	25	18	22	27	1	0	32	49	3658
2017	Does not provide services to public	12	33	19	19	16	2	0	45	36	3515

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	27	21	13	15	0	1	50	28	3650
2017	Does not provide services to public	28	26	19	11	13	0	2	55	25	3511

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	25	24	16	15	0	1	44	31	3656
2017	Does not provide services to public	17	27	26	16	13	0	1	44	29	3516

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	28	19	9	7	1	6	62	18	3645
2017	Does not provide services to public	20	27	23	16	12	0	2	48	28	3506

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	14	19	21	35	0	1	24	57	3655
2017	Does not provide services to public	13	19	22	20	23	1	1	33	44	3507

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	24	18	8	8	1	6	62	18	3653
2017	Does not provide services to public	42	23	14	6	4	1	11	74	11	3507

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	24	24	17	19	0	1	40	36	3643
2017	Does not provide services to public	25	28	24	13	8	0	1	54	21	3493

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	25	24	18	14	1	1	43	32	3644
2017	Does not provide services to public	20	30	24	15	9	1	1	51	24	3493

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	25	23	17	15	1	1	43	33	3641
2017	Does not provide services to public	14	26	24	20	14	0	1	41	34	3495

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	27	22	15	14	1	1	48	29	3648
2017	Does not provide services to public	22	26	22	16	12	0	1	49	29	3497

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	27	22	16	12	1	1	49	29	3642
2017	Does not provide services to public	26	30	22	12	8	1	2	57	21	3487

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	27	18	10	7	0	1	65	16	3659
2017	Does not provide services to public	48	25	14	7	4	0	2	75	11	3518

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	20	10	8	7	1	2	75	15	3651
2017	Does not provide services to public	63	15	8	4	5	1	3	82	10	3515

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	33	14	7	4	0	1	74	11	3659
2017	Does not provide services to public	50	28	11	5	3	0	2	81	8	3514

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	25	14	10	10	0	1	66	20	3651
2017	Does not provide services to public	52	22	11	7	6	1	2	76	13	3517

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	11	5	3	1	1	32	87	6	3652
2017	Does not provide services to public	50	12	6	2	2	0	27	86	5	3513

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	28	14	6	3	0	3	76	9	3637
2017	Does not provide services to public	65	17	5	2	1	1	9	91	3	3494

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	19	6	3	3	1	4	87	6	3655
2017	Does not provide services to public	61	19	7	4	4	1	5	85	8	3519

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	32	12	4	3	0	2	80	8	3652
2017	Does not provide services to public	48	29	13	4	2	0	3	80	7	3512

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	25	38	18	10	0	0	34	28	3665
2017	Does not provide services to public	9	28	39	15	8	0	0	38	23	3519

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	24	38	17	7	0	0	25	37	3652
2017	Does not provide services to public	10	22	39	19	9	0	1	28	33	3514

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	29	17	6	6	7	1	36	64	3663
2017	Does not provide services to public	41	24	15	7	7	5	1	43	57	3521

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	2121
2017	Does not provide services to public	17	1846

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	2121
2017	Does not provide services to public	27	1846

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	2121
2017	Does not provide services to public	17	1846

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	52	2121
2017	Does not provide services to public	56	1846

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	2121
2017	Does not provide services to public	5	1846

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	2121
2017	Does not provide services to public	32	1846

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	9	59	16	6	3	7	2060
2017	Does not provide services to public	10	56	15	8	3	8	1798

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	24	19	15	21	2	10	37	41	2144
2017	Does not provide services to public	10	18	17	15	27	2	10	32	48	1861

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	17	20	14	22	4	17	29	45	2139
2017	Does not provide services to public	4	11	16	13	30	4	22	21	58	1857

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.