2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	29	42	9	9	11	71	20	67
2017	PM-01	36	26	6	6	25	62	31	16
2017	PM-04	28	57	5	10	0	86	10	21
2017	PM-05	29	41	14	8	8	70	16	13
2014	PM	31	46	14	5	4	77	9	95
2014	PM-01	38	41	16	3	3	78	5	37
2014	PM-03	21	64	7	0	7	86	7	14
2014	PM-04	22	33	23	17	5	55	22	18
2014	PM-05	26	67	0	0	8	92	8	12
2011	PM	32	40	15	6	8	72	13	144
2011	PM-01	35	32	21	6	6	68	12	34
2011	PM-02	10	50	20	20	0	60	20	10
2011	PM-03	31	41	13	6	9	72	16	32
2011	PM-04	31	34	20	3	11	66	14	35
2011	PM-05	32	53	5	5	5	84	11	19
2011	PM-06	46	38	8	0	8	85	8	13
2008	PM	30	42	12	9	7	72	16	4112
2008	PM-01	37	31	20	3	9	69	11	35
2008	PM-02	29	32	20	14	6	60	20	174
2008	PM-03	26	42	13	10	9	69	18	2095
2008	PM-04	31	44	11	8	6	75	14	1090
2008	PM-05	39	38	9	9	4	77	13	507
2008	PM-06	34	50	5	5	6	84	11	145

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	22	38	13	11	16	60	27	67
2017	PM-01	13	45	6	13	24	57	36	16
2017	PM-04	37	43	14	0	5	81	5	21
2017	PM-05	14	16	23	17	31	30	47	13

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	42	39	13	3	3	81	6	66
2017	PM-01	46	34	13	0	7	80	7	15
2017	PM-04	38	52	10	0	0	90	0	21
2017	PM-05	52	32	8	8	0	84	8	13
2014	PM	60	29	7	3	0	90	3	95
2014	PM-01	62	30	5	3	0	92	3	37
2014	PM-03	64	29	7	0	0	93	0	14
2014	PM-04	39	38	17	6	0	78	6	18
2014	PM-05	68	24	0	8	0	92	8	12
2011	PM	50	37	8	4	1	87	6	145
2011	PM-01	59	32	6	3	0	91	3	34
2011	PM-02	45	36	18	0	0	82	0	11
2011	PM-03	38	44	9	6	3	81	9	32
2011	PM-04	46	40	6	6	3	86	9	35
2011	PM-05	47	42	5	5	0	89	5	19
2011	PM-06	77	15	8	0	0	92	0	13

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	31	40	15	9	4	71	14	66
2017	PM-01	32	28	7	20	13	60	33	15
2017	PM-04	37	53	0	5	5	90	10	21
2017	PM-05	14	48	37	0	0	63	0	13
2014	PM	42	45	8	2	3	87	5	95
2014	PM-01	46	41	11	3	0	87	3	37
2014	PM-03	43	43	14	0	0	86	0	14
2014	PM-04	32	52	11	0	5	84	5	18
2014	PM-05	43	43	0	7	8	85	15	12
2011	PM	41	39	12	7	2	79	9	145
2011	PM-01	47	29	15	9	0	76	9	34
2011	PM-02	9	55	18	18	0	64	18	11
2011	PM-03	41	44	9	3	3	84	6	32
2011	PM-04	40	37	14	6	3	77	9	35
2011	PM-05	37	47	5	11	0	84	11	19
2011	PM-06	62	23	8	0	8	85	8	13
2008	PM	38	43	9	6	4	81	10	4131
2008	PM-01	40	31	17	6	6	71	11	35
2008	PM-02	35	39	14	9	3	74	12	174
2008	PM-03	35	44	10	6	5	79	11	2113
2008	PM-04	40	43	7	6	3	83	10	1092
2008	PM-05	47	39	6	6	3	86	8	506
2008	PM-06	41	44	7	4	4	85	8	145

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	26	25	14	14	22	0	51	36	67
2017	PM-01	30	19	26	12	13	0	49	25	16
2017	PM-04	37	32	10	10	10	0	70	21	21
2017	PM-05	6	23	8	23	40	0	30	63	13
2014	PM	36	34	15	7	8	0	70	16	95
2014	PM-01	43	35	8	11	3	0	78	13	37
2014	PM-03	29	21	21	7	21	0	50	29	14
2014	PM-04	43	23	22	0	11	0	66	11	18
2014	PM-05	26	43	9	9	15	0	68	23	12
2011	PM	23	36	21	10	10	1	59	20	145
2011	PM-01	32	29	24	6	3	6	66	9	34
2011	PM-02	0	45	18	18	18	0	45	36	11
2011	PM-03	19	34	25	16	6	0	53	22	32
2011	PM-04	26	43	14	6	11	0	69	17	35
2011	PM-05	21	37	21	11	11	0	58	21	19
2011	PM-06	15	31	23	8	23	0	46	31	13

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	24	31	10	15	19	55	34	67
2017	PM-01	24	38	13	12	13	62	25	16
2017	PM-04	37	37	10	6	10	75	16	21
2017	PM-05	14	16	8	38	24	30	63	13
2014	PM	28	45	12	6	9	73	16	95
2014	PM-01	35	49	5	8	3	84	11	37
2014	PM-03	21	36	14	7	21	57	29	14
2014	PM-04	32	35	16	6	11	66	17	18
2014	PM-05	17	51	9	9	15	68	23	12
2011	PM	20	44	17	10	9	64	20	143
2011	PM-01	26	44	24	3	3	71	6	34
2011	PM-02	0	45	27	18	9	45	27	11
2011	PM-03	16	35	23	16	10	52	26	31
2011	PM-04	17	51	11	9	11	69	20	35
2011	PM-05	22	50	6	11	11	72	22	18
2011	PM-06	23	38	8	15	15	62	31	13
2008	PM	17	37	16	16	13	55	29	4132
2008	PM-01	29	37	17	6	11	66	17	35
2008	PM-02	23	43	14	11	9	66	20	172
2008	PM-03	13	34	17	18	17	48	35	2111
2008	PM-04	20	40	15	16	9	60	25	1093
2008	PM-05	22	41	14	13	9	64	22	509
2008	PM-06	21	47	13	12	7	68	18	146

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	24	20	20	11	23	2	0	45	35	66
2017	PM-01	36	19	13	19	13	0	0	55	31	16
2017	PM-04	24	37	19	5	10	5	0	64	16	21
2017	PM-05	9	16	17	9	50	0	0	24	59	12
2014	PM	31	24	20	12	8	3	1	58	21	95
2014	PM-01	27	32	27	5	5	0	3	61	11	37
2014	PM-03	36	21	7	14	14	7	0	62	31	14
2014	PM-04	38	17	16	12	6	11	0	62	19	18
2014	PM-05	34	9	17	26	15	0	0	43	40	12
2011	PM	28	31	14	10	8	6	3	65	20	145
2011	PM-01	32	38	15	9	3	3	0	73	12	34
2011	PM-02	9	27	27	9	18	9	0	40	30	11
2011	PM-03	28	44	3	13	3	3	6	79	17	32
2011	PM-04	29	26	14	14	11	6	0	58	27	35
2011	PM-05	21	21	26	5	11	16	0	50	19	19
2011	PM-06	46	15	15	8	8	0	8	67	17	13
2008	PM	20	30	17	15	12	5	1	53	28	4134
2008	PM-01	34	17	17	9	11	9	3	58	23	35
2008	PM-02	23	27	16	16	12	7	0	53	30	173
2008	PM-03	16	28	19	16	14	5	1	48	32	2113
2008	PM-04	23	32	17	14	9	5	0	58	25	1093
2008	PM-05	28	32	15	12	9	4	0	63	22	509
2008	PM-06	25	34	18	12	10	1	1	60	22	146

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	44	29	9	6	12	0	0	73	18	67
2017	PM-01	62	31	0	6	0	0	0	94	6	16
2017	PM-04	56	30	5	5	5	0	0	86	10	21
2017	PM-05	22	33	22	15	8	0	0	55	23	13
2014	PM	40	33	15	9	2	2	0	74	11	95
2014	PM-01	43	38	11	5	0	3	0	83	6	37
2014	PM-03	29	36	21	14	0	0	0	64	14	14
2014	PM-04	44	17	22	12	6	0	0	61	17	18
2014	PM-05	34	42	0	17	7	0	0	76	24	12
2011	PM	37	33	11	8	7	3	1	73	15	145
2011	PM-01	53	26	12	6	3	0	0	79	9	34
2011	PM-02	9	45	0	9	27	9	0	60	40	11
2011	PM-03	13	44	19	6	13	3	3	60	20	32
2011	PM-04	49	29	6	6	6	6	0	82	12	35
2011	PM-05	37	42	11	11	0	0	0	79	11	19
2011	PM-06	46	15	15	15	0	8	0	67	17	13
2008	PM	28	30	15	12	11	3	1	61	24	4132
2008	PM-01	37	37	14	0	11	0	0	74	11	35
2008	PM-02	37	24	13	12	11	3	0	63	24	174
2008	PM-03	22	30	16	13	14	3	1	54	29	2113
2008	PM-04	34	32	13	11	6	4	0	69	18	1089
2008	PM-05	38	26	13	12	6	3	1	67	20	509
2008	PM-06	34	30	16	10	8	1	0	66	18	145

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	37	30	13	11	8	0	1	68	19	67
2017	PM-01	45	36	0	12	6	0	0	81	19	16
2017	PM-04	51	34	10	0	5	0	0	86	5	21
2017	PM-05	14	24	31	15	8	0	8	42	25	13
2014	PM	42	37	10	7	3	1	0	80	11	95
2014	PM-01	46	43	11	0	0	0	0	89	0	37
2014	PM-03	29	43	14	7	7	0	0	71	14	14
2014	PM-04	44	27	0	17	12	0	0	71	29	18
2014	PM-05	51	25	0	24	0	0	0	76	24	12
2011	PM	34	37	10	6	11	2	0	73	17	145
2011	PM-01	53	29	6	6	6	0	0	82	12	34
2011	PM-02	18	45	0	0	27	9	0	70	30	11
2011	PM-03	13	44	16	6	19	3	0	58	26	32
2011	PM-04	43	31	11	6	6	3	0	76	12	35
2011	PM-05	21	47	21	5	5	0	0	68	11	19
2011	PM-06	46	31	0	8	15	0	0	77	23	13
2008	PM	26	33	13	14	13	1	0	60	27	4132
2008	PM-01	43	31	6	14	6	0	0	74	20	35
2008	PM-02	35	28	10	11	14	1	1	64	26	174
2008	PM-03	21	32	15	15	16	1	0	53	31	2112
2008	PM-04	29	37	12	13	8	1	0	67	21	1090
2008	PM-05	35	32	10	13	9	1	0	67	22	509
2008	PM-06	37	32	11	10	8	1	0	70	19	145

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	45	24	9	12	9	0	69	21	67
2017	PM-01	62	31	0	6	0	0	94	6	16
2017	PM-04	61	30	0	5	5	0	90	10	21
2017	PM-05	22	16	32	8	23	0	37	31	13
2014	PM	51	29	12	5	2	1	81	7	94
2014	PM-01	65	19	14	3	0	0	84	3	37
2014	PM-03	21	57	14	0	7	0	79	7	14
2014	PM-04	52	24	5	12	6	0	76	18	17
2014	PM-05	51	26	8	15	0	0	77	15	12

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	16	34	19	11	16	5	0	53	28	67
2017	PM-01	31	32	19	0	11	6	0	68	12	16
2017	PM-04	19	43	18	5	5	11	0	69	11	21
2017	PM-05	8	14	30	23	26	0	0	22	48	13
2014	PM	18	36	16	12	8	11	0	61	22	95
2014	PM-01	24	35	19	11	0	11	0	67	12	37
2014	PM-03	14	29	14	0	36	7	0	46	39	14
2014	PM-04	16	28	11	11	6	27	0	61	23	18
2014	PM-05	9	34	25	26	0	7	0	46	27	12
2011	PM	19	29	20	13	10	8	1	53	25	144
2011	PM-01	29	29	18	9	6	6	3	65	16	34
2011	PM-02	18	36	9	18	18	0	0	55	36	11
2011	PM-03	13	19	26	16	19	6	0	34	38	31
2011	PM-04	17	37	20	6	6	14	0	63	13	35
2011	PM-05	11	37	21	16	5	11	0	53	24	19
2011	PM-06	23	15	23	23	15	0	0	38	38	13

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	12	38	13	17	20	0	0	50	37	67
2017	PM-01	25	38	6	13	18	0	0	64	30	16
2017	PM-04	9	48	18	21	5	0	0	57	25	21
2017	PM-05	8	30	6	16	41	0	0	37	56	13
2014	PM	16	37	19	16	8	4	0	55	25	95
2014	PM-01	22	35	19	16	3	5	0	60	20	37
2014	PM-03	7	36	7	14	36	0	0	43	50	14
2014	PM-04	11	44	23	11	6	6	0	57	18	18
2014	PM-05	9	26	26	33	7	0	0	34	40	12
2011	PM	14	30	26	13	14	3	0	45	28	145
2011	PM-01	24	24	32	15	3	3	0	48	18	34
2011	PM-02	9	27	18	27	18	0	0	36	45	11
2011	PM-03	6	34	19	6	31	3	0	42	39	32
2011	PM-04	17	37	23	6	14	3	0	56	21	35
2011	PM-05	5	26	37	16	11	5	0	33	28	19
2011	PM-06	15	23	31	23	8	0	0	38	31	13
2008	PM	12	27	17	18	24	2	0	40	43	4132
2008	PM-01	20	26	20	14	14	6	0	48	30	35
2008	PM-02	20	28	22	13	13	3	1	50	27	174
2008	PM-03	8	23	17	20	31	2	0	31	52	2110
2008	PM-04	16	30	17	18	17	1	0	47	36	1091
2008	PM-05	17	30	18	17	15	2	0	49	33	509
2008	PM-06	20	38	14	15	12	1	0	58	28	146

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	10	28	22	16	20	3	0	39	38	67
2017	PM-01	19	13	31	19	12	6	0	33	33	16
2017	PM-04	9	42	20	14	10	5	0	54	25	21
2017	PM-05	8	14	22	24	32	0	0	22	56	13
2014	PM	14	24	22	22	11	6	0	40	36	95
2014	PM-01	19	30	16	30	0	5	0	51	31	37
2014	PM-03	7	14	21	14	43	0	0	21	57	14
2014	PM-04	11	17	28	23	6	15	0	33	34	18
2014	PM-05	9	26	17	26	23	0	0	34	49	12
2011	PM	10	26	25	15	16	7	1	39	34	145
2011	PM-01	18	32	18	15	6	9	3	57	23	34
2011	PM-02	0	27	27	18	27	0	0	27	45	11
2011	PM-03	3	19	28	19	22	9	0	24	45	32
2011	PM-04	14	23	29	11	14	9	0	41	28	35
2011	PM-05	5	32	21	21	16	5	0	39	39	19
2011	PM-06	15	23	31	8	23	0	0	38	31	13
2008	PM	5	21	18	27	25	4	0	28	54	4136
2008	PM-01	20	14	20	17	11	17	0	41	34	35
2008	PM-02	11	25	21	22	16	3	1	38	40	174
2008	PM-03	4	17	18	27	30	4	0	22	60	2114
2008	PM-04	7	25	19	26	19	5	0	33	48	1090
2008	PM-05	6	26	17	29	20	3	0	32	50	510
2008	PM-06	3	35	14	29	19	0	0	38	48	146

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	26	16	15	30	5	0	36	47	66
2017	PM-01	13	26	13	25	18	6	0	41	46	16
2017	PM-04	14	33	20	8	21	5	0	49	30	21
2017	PM-05	0	9	23	17	43	9	0	9	66	12
2014	PM	15	24	17	14	23	7	0	42	40	95
2014	PM-01	19	24	22	16	8	11	0	48	27	37
2014	PM-03	0	29	14	0	57	0	0	29	57	14
2014	PM-04	11	27	11	11	29	11	0	43	45	18
2014	PM-05	26	17	9	25	17	7	0	46	45	12
2011	PM	11	24	20	21	17	7	1	38	41	144
2011	PM-01	15	29	12	26	9	6	3	48	39	34
2011	PM-02	0	36	18	9	27	9	0	40	40	11
2011	PM-03	3	19	19	22	25	13	0	25	54	32
2011	PM-04	20	14	29	14	14	9	0	38	31	35
2011	PM-05	11	26	26	32	5	0	0	37	37	19
2011	PM-06	8	33	17	17	25	0	0	42	42	12
2008	PM	7	19	17	20	30	7	0	27	54	4136
2008	PM-01	26	23	11	14	20	6	0	52	36	35
2008	PM-02	12	16	21	20	19	12	0	31	44	174
2008	PM-03	5	15	16	20	37	7	0	21	62	2113
2008	PM-04	8	23	17	22	23	6	0	33	48	1091
2008	PM-05	9	22	21	19	23	5	0	33	45	510
2008	PM-06	5	35	18	17	22	3	0	42	40	146

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	40	6	25	19	1	0	49	45	67
2017	PM-01	25	37	6	25	6	0	0	62	31	16
2017	PM-04	10	52	0	19	15	5	0	64	36	21
2017	PM-05	0	20	16	31	33	0	0	20	64	13
2014	PM	15	23	17	21	16	8	0	41	40	95
2014	PM-01	22	24	16	22	3	14	0	53	28	37
2014	PM-03	7	21	14	14	43	0	0	29	57	14
2014	PM-04	11	6	28	29	17	10	0	18	51	18
2014	PM-05	0	59	0	17	24	0	0	59	41	12
2011	PM	11	34	17	23	13	1	1	45	37	142
2011	PM-01	18	44	12	21	0	3	3	66	22	34
2011	PM-02	0	55	9	9	27	0	0	55	36	11
2011	PM-03	6	26	23	19	23	3	0	33	43	31
2011	PM-04	6	30	24	36	3	0	0	36	39	33
2011	PM-05	11	32	5	21	32	0	0	42	53	19
2011	PM-06	23	23	15	23	15	0	0	46	38	13
2008	PM	8	28	17	24	20	2	0	38	45	4136
2008	PM-01	17	29	20	29	6	0	0	46	34	35
2008	PM-02	13	36	18	20	13	0	0	49	33	174
2008	PM-03	7	25	18	24	24	2	0	32	49	2112
2008	PM-04	9	32	18	23	16	2	0	41	40	1094
2008	PM-05	9	31	14	25	18	2	0	42	44	510
2008	PM-06	14	36	14	21	14	1	0	50	36	145

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	22	33	12	15	18	0	55	33	67
2017	PM-01	13	45	0	25	18	0	57	43	16
2017	PM-04	37	38	14	5	5	0	76	10	21
2017	PM-05	14	16	23	9	38	0	30	47	13
2014	PM	22	33	19	17	7	1	56	24	95
2014	PM-01	32	27	22	16	0	3	61	17	37
2014	PM-03	14	29	29	7	21	0	43	29	14
2014	PM-04	17	38	11	22	11	0	55	34	18
2014	PM-05	17	42	0	26	15	0	59	41	12
2011	PM	22	37	22	9	10	0	59	19	145
2011	PM-01	26	35	21	12	6	0	62	18	34
2011	PM-02	18	27	36	9	9	0	45	18	11
2011	PM-03	6	31	28	13	22	0	38	34	32
2011	PM-04	23	49	14	3	11	0	71	14	35
2011	PM-05	21	42	26	5	5	0	63	11	19
2011	PM-06	54	15	15	15	0	0	69	15	13

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	26	42	13	12	6	69	19	67
2017	PM-01	19	62	6	12	0	81	12	16
2017	PM-04	37	45	13	0	5	82	5	21
2017	PM-05	14	32	14	32	8	46	40	13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	3	21	22	16	24	14	27	47	67
2017	PM-01	6	19	20	13	18	25	33	40	16
2017	PM-04	0	28	29	8	10	26	37	24	21
2017	PM-05	0	17	22	23	39	0	17	62	13
2014	PM	9	24	19	22	12	14	39	39	95
2014	PM-01	5	27	16	22	11	19	40	40	37
2014	PM-03	0	14	21	36	21	7	15	62	14
2014	PM-04	10	11	34	17	11	17	25	35	18
2014	PM-05	9	17	17	43	8	7	27	54	12

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	31	30	18	11	9	0	0	62	20	67
2017	PM-01	50	31	6	6	6	0	0	81	13	16
2017	PM-04	46	30	20	0	5	0	0	75	5	21
2017	PM-05	14	32	14	32	8	0	0	46	40	13
2014	PM	39	39	8	7	5	1	0	79	13	95
2014	PM-01	49	41	3	5	3	0	0	89	8	37
2014	PM-03	21	43	29	7	0	0	0	64	7	14
2014	PM-04	49	23	11	6	12	0	0	72	17	18
2014	PM-05	26	42	9	15	9	0	0	68	24	12
2011	PM	39	30	13	10	8	1	0	69	18	144
2011	PM-01	56	26	3	9	6	0	0	82	15	34
2011	PM-02	18	36	0	18	27	0	0	55	45	11
2011	PM-03	22	25	22	13	19	0	0	47	31	32
2011	PM-04	44	29	15	6	3	3	0	76	9	34
2011	PM-05	26	53	21	0	0	0	0	79	0	19
2011	PM-06	54	15	8	23	0	0	0	69	23	13
2008	PM	22	33	15	16	13	1	1	55	30	4133
2008	PM-01	37	31	14	6	11	0	0	69	17	35
2008	PM-02	26	37	13	11	12	0	1	64	24	174
2008	PM-03	18	32	16	17	17	1	1	50	34	2112
2008	PM-04	24	35	15	16	9	1	0	60	25	1091
2008	PM-05	27	32	16	14	10	1	1	60	24	509
2008	PM-06	27	39	9	16	10	0	0	66	26	145

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	10	28	10	30	0	0	21	49	38	10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	16	38	13	21	8	4	0	56	30	67
2017	PM-01	19	51	6	6	11	6	0	74	19	16
2017	PM-04	18	44	19	13	0	6	0	66	14	21
2017	PM-05	6	0	23	56	8	6	0	7	68	13
2014	PM	30	43	11	13	2	1	0	74	15	95
2014	PM-01	35	46	5	14	0	0	0	81	14	37
2014	PM-03	7	50	21	14	7	0	0	57	21	14
2014	PM-04	44	27	12	11	6	0	0	71	17	18
2014	PM-05	17	43	9	25	0	7	0	64	27	12
2011	PM	31	35	10	13	8	2	1	68	21	144
2011	PM-01	47	26	6	12	3	3	3	78	16	34
2011	PM-02	27	36	18	0	9	9	0	70	10	11
2011	PM-03	19	29	19	13	19	0	0	48	32	31
2011	PM-04	34	43	9	11	3	0	0	77	14	35
2011	PM-05	16	42	0	26	11	5	0	61	39	19
2011	PM-06	31	46	15	8	0	0	0	77	8	13
2008	PM	15	34	14	20	15	1	1	51	35	4136
2008	PM-01	34	31	11	14	6	3	0	68	21	35
2008	PM-02	25	33	12	15	13	2	1	59	28	174
2008	PM-03	9	30	15	23	20	1	1	40	45	2113
2008	PM-04	18	39	14	18	10	2	0	58	28	1093
2008	PM-05	25	39	11	16	7	1	1	65	23	509
2008	PM-06	31	47	8	8	5	0	1	78	13	145

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	15	28	18	14	11	12	1	50	29	67
2017	PM-01	13	37	6	13	0	31	0	73	18	16
2017	PM-04	10	37	24	13	5	10	0	53	20	21
2017	PM-05	14	17	17	31	16	6	0	33	49	13
2014	PM	20	38	18	12	4	6	2	63	17	95
2014	PM-01	22	41	14	11	0	8	5	72	13	37
2014	PM-03	0	43	36	14	7	0	0	43	21	14
2014	PM-04	11	26	17	22	11	11	0	43	38	18
2014	PM-05	26	26	25	9	9	7	0	55	18	12
2011	PM	28	26	12	13	11	7	3	60	27	144
2011	PM-01	35	24	12	9	6	12	3	69	17	34
2011	PM-02	27	18	9	27	9	9	0	50	40	11
2011	PM-03	10	23	13	26	23	3	3	34	52	31
2011	PM-04	34	31	14	3	11	3	3	70	15	35
2011	PM-05	21	32	16	11	5	16	0	63	19	19
2011	PM-06	54	23	0	15	8	0	0	77	23	13
2008	PM	18	26	16	16	16	6	1	48	35	4136
2008	PM-01	23	34	6	20	11	6	0	61	33	35
2008	PM-02	26	24	14	9	16	8	2	56	28	174
2008	PM-03	9	23	19	19	22	7	1	35	45	2113
2008	PM-04	22	29	14	17	11	6	0	55	29	1093
2008	PM-05	31	32	11	11	9	4	0	67	21	509
2008	PM-06	45	37	10	3	3	1	1	84	6	145

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	18	29	15	23	15	0	47	38	67
2017	PM-01	11	51	6	13	19	0	62	31	16
2017	PM-04	30	31	19	15	5	0	61	20	21
2017	PM-05	0	23	16	37	24	0	23	61	13
2014	PM	24	34	12	18	13	0	58	31	95
2014	PM-01	19	35	13	22	11	0	54	32	37
2014	PM-03	14	50	7	7	21	0	64	29	14
2014	PM-04	32	29	11	23	6	0	61	29	18
2014	PM-05	34	43	0	9	15	0	77	23	12
2011	PM	23	40	15	13	8	1	64	21	145
2011	PM-01	21	35	21	21	3	0	56	24	34
2011	PM-02	18	45	9	9	18	0	64	27	11
2011	PM-03	9	41	13	22	16	0	50	38	32
2011	PM-04	31	40	20	3	6	0	71	9	35
2011	PM-05	21	47	16	11	5	0	68	16	19
2011	PM-06	54	31	0	8	0	8	92	8	13
2008	PM	14	40	14	19	13	0	54	33	4134
2008	PM-01	31	31	9	17	11	0	63	29	35
2008	PM-02	20	36	16	18	10	0	56	29	174
2008	PM-03	10	38	13	21	17	0	48	39	2113
2008	PM-04	16	43	14	18	9	0	59	27	1092
2008	PM-05	18	41	14	17	9	1	59	26	508
2008	PM-06	18	47	16	11	8	1	65	19	145

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	45	37	7	3	8	82	10	67
2017	PM-01	36	32	12	0	19	69	19	16
2017	PM-04	46	49	0	5	0	95	5	21
2017	PM-05	45	32	16	0	8	77	8	13
2014	PM	44	31	13	7	5	75	13	95
2014	PM-01	38	35	19	5	3	73	8	37
2014	PM-03	57	36	0	0	7	93	7	14
2014	PM-04	44	17	11	22	6	61	28	18
2014	PM-05	51	24	17	0	8	75	8	12
2011	PM	37	42	13	5	3	79	8	145
2011	PM-01	38	38	18	3	3	76	6	34
2011	PM-02	18	55	18	9	0	73	9	11
2011	PM-03	31	50	9	3	6	81	9	32
2011	PM-04	31	37	17	9	6	69	14	35
2011	PM-05	47	47	0	5	0	95	5	19
2011	PM-06	62	23	15	0	0	85	0	13
2008	PM	35	42	11	7	5	78	12	4132
2008	PM-01	20	49	17	9	6	69	14	35
2008	PM-02	21	49	11	10	9	70	19	173
2008	PM-03	33	42	13	7	5	75	12	2111
2008	PM-04	37	42	10	7	4	79	11	1093
2008	PM-05	41	42	7	7	3	84	9	509
2008	PM-06	43	43	7	3	4	86	8	145

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	47	35	8	3	8	0	0	82	11	67
2017	PM-01	44	19	6	6	25	0	0	62	31	16
2017	PM-04	42	53	0	5	0	0	0	95	5	21
2017	PM-05	45	40	16	0	0	0	0	84	0	13
2014	PM	51	29	10	5	5	0	0	79	11	95
2014	PM-01	43	27	16	8	5	0	0	70	13	37
2014	PM-03	64	29	0	0	7	0	0	93	7	14
2014	PM-04	44	34	11	6	6	0	0	78	11	18
2014	PM-05	68	24	0	8	0	0	0	92	8	12
2011	PM	42	39	9	6	3	0	0	81	10	145
2011	PM-01	38	29	18	9	6	0	0	68	15	34
2011	PM-02	18	64	0	18	0	0	0	82	18	11
2011	PM-03	44	41	6	6	3	0	0	84	9	32
2011	PM-04	40	43	9	3	6	0	0	83	9	35
2011	PM-05	42	47	5	5	0	0	0	89	5	19
2011	PM-06	77	15	8	0	0	0	0	92	0	13
2008	PM	36	46	9	5	3	0	0	82	9	4134
2008	PM-01	29	46	17	6	3	0	0	74	9	35
2008	PM-02	24	47	14	8	6	1	1	72	14	174
2008	PM-03	33	47	10	5	4	0	0	80	10	2112
2008	PM-04	38	45	10	5	2	0	0	83	8	1093
2008	PM-05	45	45	5	3	1	0	0	90	5	508
2008	PM-06	46	41	7	3	2	0	0	88	6	145

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	15	34	17	12	20	0	1	50	33	67
2017	PM-01	25	31	13	12	19	0	0	56	31	16
2017	PM-04	18	54	18	0	10	0	0	72	10	21
2017	PM-05	8	23	14	23	32	0	0	31	55	13
2014	PM	20	24	22	16	14	4	0	46	31	95
2014	PM-01	22	22	22	16	13	5	0	46	31	37
2014	PM-03	7	21	29	21	21	0	0	29	43	14
2014	PM-04	32	23	17	17	6	6	0	58	24	18
2014	PM-05	17	33	17	17	15	0	0	51	32	12
2011	PM	23	32	18	17	10	1	0	55	27	145
2011	PM-01	26	35	12	18	9	0	0	62	26	34
2011	PM-02	27	18	36	0	18	0	0	45	18	11
2011	PM-03	6	22	19	28	22	3	0	29	52	32
2011	PM-04	34	46	11	6	3	0	0	80	9	35
2011	PM-05	16	32	26	26	0	0	0	47	26	19
2011	PM-06	31	23	15	15	15	0	0	54	31	13
2008	PM	11	29	19	21	19	1	0	40	41	4131
2008	PM-01	14	40	9	17	20	0	0	54	37	35
2008	PM-02	18	37	17	15	11	2	0	56	27	174
2008	PM-03	6	23	20	24	25	1	0	30	50	2110
2008	PM-04	15	33	21	17	13	1	0	49	30	1093
2008	PM-05	12	36	18	19	14	1	0	49	33	508
2008	PM-06	21	39	16	14	8	1	0	61	23	145

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	20	29	9	14	24	0	3	51	39	67
2017	PM-01	26	24	6	13	25	0	6	53	40	16
2017	PM-04	28	37	15	10	10	0	0	65	20	21
2017	PM-05	6	16	0	31	40	0	8	24	76	13
2014	PM	13	32	17	13	24	1	0	46	37	95
2014	PM-01	16	24	11	19	27	3	0	42	47	37
2014	PM-03	7	21	29	7	36	0	0	29	43	14
2014	PM-04	15	35	22	17	11	0	0	49	29	18
2014	PM-05	9	26	17	9	40	0	0	34	49	12
2011	PM	17	27	14	18	21	0	2	45	40	145
2011	PM-01	18	29	12	18	21	0	3	48	39	34
2011	PM-02	18	18	0	27	36	0	0	36	64	11
2011	PM-03	6	22	22	19	28	0	3	29	48	32
2011	PM-04	26	29	20	11	14	0	0	54	26	35
2011	PM-05	16	47	11	21	5	0	0	63	26	19
2011	PM-06	23	8	8	15	38	0	8	33	58	13
2008	PM	16	37	14	17	15	1	1	53	33	4130
2008	PM-01	17	23	14	26	17	0	3	41	44	35
2008	PM-02	23	41	11	13	10	1	1	65	24	174
2008	PM-03	11	34	16	18	19	1	1	46	38	2110
2008	PM-04	18	39	13	17	11	1	1	58	29	1091
2008	PM-05	21	41	13	13	11	1	0	62	24	508
2008	PM-06	29	41	9	12	7	1	1	72	19	145

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	28	23	18	12	18	51	30	65
2017	PM-01	34	27	19	7	13	61	20	15
2017	PM-04	42	29	20	5	5	70	10	21
2017	PM-05	22	8	16	29	26	30	55	13
2014	PM	24	45	14	11	5	69	17	95
2014	PM-01	19	62	11	5	3	81	8	37
2014	PM-03	21	14	29	21	14	36	36	14
2014	PM-04	16	44	11	22	6	61	28	18
2014	PM-05	51	34	0	15	0	85	15	12
2011	PM	27	37	19	8	9	64	17	145
2011	PM-01	21	50	24	3	3	71	6	34
2011	PM-02	18	27	27	18	9	45	27	11
2011	PM-03	13	16	28	19	25	28	44	32
2011	PM-04	37	37	14	6	6	74	11	35
2011	PM-05	37	47	5	5	5	84	11	19
2011	PM-06	46	46	8	0	0	92	0	13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	25	34	18	10	13	59	23	66
2017	PM-01	13	48	19	13	7	61	20	15
2017	PM-04	47	33	10	5	5	80	10	21
2017	PM-05	14	32	23	6	24	46	31	13
2014	PM	27	39	18	11	5	66	16	95
2014	PM-01	27	46	22	5	0	73	5	37
2014	PM-03	14	21	14	36	14	36	50	14
2014	PM-04	22	50	6	11	11	72	22	18
2014	PM-05	43	34	23	0	0	77	0	12

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	28	33	16	12	11	61	23	66
2017	PM-01	20	40	13	13	13	60	27	15
2017	PM-04	47	28	14	6	5	75	10	21
2017	PM-05	22	23	26	29	0	45	29	13
2014	PM	33	43	13	5	5	76	11	95
2014	PM-01	38	46	8	8	0	84	8	37
2014	PM-03	21	21	36	7	14	43	21	14
2014	PM-04	22	50	16	6	6	72	11	18
2014	PM-05	34	51	15	0	0	85	0	12
2011	PM	37	33	16	10	3	70	14	145
2011	PM-01	56	24	9	9	3	79	12	34
2011	PM-02	18	36	9	27	9	55	36	11
2011	PM-03	22	31	31	9	6	53	16	32
2011	PM-04	40	37	11	9	3	77	11	35
2011	PM-05	32	42	21	5	0	74	5	19
2011	PM-06	38	38	8	15	0	77	15	13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	18	30	16	16	17	3	49	34	66
2017	PM-01	28	33	0	13	20	6	65	35	15
2017	PM-04	22	57	5	6	10	0	79	16	21
2017	PM-05	0	8	36	17	32	8	8	53	13

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	34	35	6	9	12	1	1	72	22	67
2017	PM-01	38	36	6	6	6	0	6	80	13	16
2017	PM-04	48	28	0	10	10	5	0	79	21	21
2017	PM-05	23	29	16	9	23	0	0	53	32	13
2014	PM	33	40	14	7	4	1	0	75	12	95
2014	PM-01	46	32	11	8	3	0	0	78	11	37
2014	PM-03	14	43	7	14	14	7	0	61	31	14
2014	PM-04	49	23	11	11	5	0	0	72	16	18
2014	PM-05	17	59	24	0	0	0	0	76	0	12
2011	PM	41	30	14	8	6	1	0	72	15	145
2011	PM-01	50	35	9	3	3	0	0	85	6	34
2011	PM-02	36	18	27	18	0	0	0	55	18	11
2011	PM-03	22	22	28	9	19	0	0	44	28	32
2011	PM-04	51	29	6	6	6	3	0	82	12	35
2011	PM-05	26	58	0	16	0	0	0	84	16	19
2011	PM-06	54	15	23	8	0	0	0	69	8	13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	33	21	9	7	15	2	14	64	26	67
2017	PM-01	25	31	6	0	19	0	19	69	23	16
2017	PM-04	36	18	10	6	14	6	10	65	24	21
2017	PM-05	44	17	15	9	8	0	8	66	18	13
2014	PM	40	28	7	7	5	2	9	77	14	95
2014	PM-01	43	24	3	5	3	3	19	86	10	37
2014	PM-03	50	14	7	14	14	0	0	64	29	14
2014	PM-04	39	34	0	11	6	0	9	81	19	18
2014	PM-05	26	41	33	0	0	0	0	67	0	12
2011	PM	48	25	3	10	6	1	8	80	17	145
2011	PM-01	50	12	6	6	0	0	26	84	8	34
2011	PM-02	27	27	9	18	9	0	9	60	30	11
2011	PM-03	47	31	0	9	13	0	0	78	22	32
2011	PM-04	54	23	3	11	3	3	3	82	15	35
2011	PM-05	42	42	5	11	0	0	0	84	11	19
2011	PM-06	54	23	0	8	15	0	0	77	23	13
2008	PM	44	28	6	11	9	1	3	73	20	4130
2008	PM-01	54	23	6	3	3	0	11	87	6	35
2008	PM-02	43	26	10	9	5	1	6	75	15	174
2008	PM-03	48	28	5	8	8	0	2	78	16	2111
2008	PM-04	40	28	7	12	9	1	3	71	22	1093
2008	PM-05	39	26	8	14	12	0	1	66	26	507
2008	PM-06	19	17	7	21	29	0	7	39	54	144

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	32	28	25	4	6	0	4	63	11	67
2017	PM-01	37	25	13	0	6	0	19	77	8	16
2017	PM-04	18	24	34	10	14	0	0	42	24	21
2017	PM-05	36	27	30	8	0	0	0	63	8	13
2014	PM	44	28	19	6	2	0	1	72	9	95
2014	PM-01	68	22	8	3	0	0	0	89	3	37
2014	PM-03	43	21	21	0	7	0	7	69	8	14
2014	PM-04	31	17	29	17	6	0	0	48	23	18
2014	PM-05	15	34	34	17	0	0	0	49	17	12
2011	PM	37	32	20	9	2	0	1	69	11	145
2011	PM-01	62	18	9	9	3	0	0	79	12	34
2011	PM-02	36	45	18	0	0	0	0	82	0	11
2011	PM-03	38	41	13	6	3	0	0	78	9	32
2011	PM-04	29	37	23	6	3	0	3	68	9	35
2011	PM-05	16	32	37	16	0	0	0	47	16	19
2011	PM-06	15	23	38	23	0	0	0	38	23	13
2008	PM	28	38	21	7	4	0	1	67	11	4129
2008	PM-01	56	26	15	3	0	0	0	82	3	34
2008	PM-02	43	34	17	3	2	1	1	77	5	174
2008	PM-03	31	39	19	5	4	0	2	72	8	2108
2008	PM-04	24	38	24	8	5	1	1	63	13	1093
2008	PM-05	23	36	24	12	5	0	0	59	17	509
2008	PM-06	14	31	27	16	12	0	0	45	28	145

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	47	30	3	8	9	0	3	79	18	67
2017	PM-01	62	31	0	6	0	0	0	94	6	16
2017	PM-04	52	29	0	0	15	0	4	84	16	21
2017	PM-05	22	38	0	15	24	0	0	60	40	13
2014	PM	59	22	3	4	5	1	5	87	10	95
2014	PM-01	62	27	8	3	0	0	0	89	3	37
2014	PM-03	29	14	0	14	7	0	36	67	33	14
2014	PM-04	66	17	0	6	11	0	0	84	16	18
2014	PM-05	85	0	0	0	15	0	0	85	15	12
2011	PM	47	23	8	8	9	3	3	74	18	145
2011	PM-01	62	29	3	0	3	3	0	94	3	34
2011	PM-02	64	0	9	18	9	0	0	64	27	11
2011	PM-03	16	28	3	13	28	6	6	50	46	32
2011	PM-04	51	26	6	6	6	3	3	82	12	35
2011	PM-05	47	16	21	11	0	0	5	67	11	19
2011	PM-06	54	15	23	8	0	0	0	69	8	13

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	PM	29	36	35	67
2017	PM-01	36	45	19	16
2017	PM-04	10	44	46	21
2017	PM-05	50	8	42	13
2014	PM	26	36	38	95
2014	PM-01	16	43	41	37
2014	PM-03	14	43	43	14
2014	PM-04	39	28	33	18
2014	PM-05	40	9	51	12
2011	PM	33	37	30	145
2011	PM-01	29	38	32	34
2011	PM-02	55	18	27	11
2011	PM-03	13	63	25	32
2011	PM-04	40	37	23	35
2011	PM-05	37	16	47	19
2011	PM-06	54	23	23	13

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	PM	16	20	59	5	0	0	20
2014	PM	24	16	44	8	9999	8	25
2011	PM	23	21	40	8	9999	8	48
2011	PM-01	20	40	30	10	9999	0	10
2011	PM-04	29	7	43	14	9999	7	14

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	32	46	6	6	8	1	79	15	67
2017	PM-01	18	64	13	6	0	0	81	6	16
2017	PM-04	52	48	0	0	0	0	100	0	21
2017	PM-05	22	30	8	9	26	6	55	37	13
2014	PM	38	38	12	5	7	0	76	12	95
2014	PM-01	46	41	8	3	3	0	86	5	37
2014	PM-03	14	43	14	14	14	0	57	29	14
2014	PM-04	28	33	11	12	16	0	61	28	18
2014	PM-05	51	26	16	0	7	0	77	7	12
2011	PM	38	36	15	8	3	1	74	10	144
2011	PM-01	41	38	15	3	3	0	79	6	34
2011	PM-02	45	45	9	0	0	0	91	0	11
2011	PM-03	23	19	29	16	10	3	43	27	31
2011	PM-04	34	40	14	11	0	0	74	11	35
2011	PM-05	37	53	11	0	0	0	89	0	19
2011	PM-06	62	31	0	8	0	0	92	8	13
2008	PM	33	39	13	8	7	1	72	15	4130
2008	PM-01	40	34	17	6	0	3	76	6	35
2008	PM-02	41	34	11	9	5	0	75	14	174
2008	PM-03	27	38	15	10	9	1	66	19	2109
2008	PM-04	34	42	12	7	4	1	77	11	1092
2008	PM-05	41	39	11	5	4	0	80	9	509
2008	PM-06	50	34	10	3	3	0	84	6	145

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	12	47	10	12	18	2	59	30	67
2017	PM-01	13	62	6	12	6	0	75	19	16
2017	PM-04	19	57	8	6	5	6	80	11	21
2017	PM-05	14	37	8	23	18	0	52	41	13
2014	PM	33	37	17	9	4	1	70	13	95
2014	PM-01	38	41	11	11	0	0	78	11	37
2014	PM-03	14	29	21	21	14	0	43	36	14
2014	PM-04	39	27	22	6	6	0	66	11	18
2014	PM-05	43	34	16	0	7	0	77	7	12
2011	PM	31	37	15	10	6	1	69	16	145
2011	PM-01	44	44	6	3	3	0	88	6	34
2011	PM-02	18	45	9	18	9	0	64	27	11
2011	PM-03	13	34	22	13	13	6	50	27	32
2011	PM-04	40	23	29	9	0	0	63	9	35
2011	PM-05	26	42	11	11	11	0	68	21	19
2011	PM-06	38	38	0	15	8	0	77	23	13

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	17	22	20	19	15	0	6	36	42	67
2017	PM-01	6	0	44	19	12	0	19	39	8	16
2017	PM-04	14	24	17	25	14	0	6	42	41	21
2017	PM-05	42	22	8	13	16	0	0	28	64	13
2014	PM	5	23	32	18	14	2	5	35	31	95
2014	PM-01	3	22	24	22	19	3	8	45	27	37
2014	PM-03	7	57	21	7	7	0	0	14	64	14
2014	PM-04	6	11	34	23	20	0	6	46	18	18
2014	PM-05	9	17	49	8	9	0	9	18	28	12
2011	PM	9	27	35	17	7	1	4	25	38	145
2011	PM-01	3	12	32	24	18	3	9	47	17	34
2011	PM-02	9	36	36	9	9	0	0	18	45	11
2011	PM-03	6	44	34	16	0	0	0	16	50	32
2011	PM-04	17	23	29	20	9	0	3	29	41	35
2011	PM-05	5	32	37	21	0	0	5	22	39	19
2011	PM-06	15	23	62	0	0	0	0	0	38	13
2008	PM	13	30	34	15	5	1	1	21	44	4122
2008	PM-01	9	29	35	12	15	0	0	26	38	34
2008	PM-02	15	28	27	21	7	0	2	29	44	174
2008	PM-03	13	28	33	18	6	1	1	24	42	2110
2008	PM-04	12	31	38	13	5	1	1	18	43	1086
2008	PM-05	14	35	33	14	3	1	1	17	50	507
2008	PM-06	17	39	37	6	1	0	0	7	56	145

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	25	21	27	8	12	0	6	22	49	67
2017	PM-01	13	6	38	18	6	0	19	29	23	16
2017	PM-04	20	21	34	5	14	0	6	20	43	21
2017	PM-05	50	20	16	6	8	0	0	14	70	13
2014	PM	13	19	32	21	11	2	2	34	33	95
2014	PM-01	11	19	24	24	16	3	3	43	31	37
2014	PM-03	21	21	43	7	7	0	0	14	43	14
2014	PM-04	17	11	23	39	10	0	0	48	29	18
2014	PM-05	9	25	41	9	9	0	9	19	37	12
2011	PM	14	17	28	24	10	4	3	37	34	144
2011	PM-01	3	3	26	38	18	6	6	63	7	34
2011	PM-02	18	18	45	9	0	9	0	10	40	11
2011	PM-03	22	25	25	22	0	6	0	23	50	32
2011	PM-04	14	17	29	20	14	3	3	36	33	35
2011	PM-05	11	26	26	21	11	0	5	33	39	19
2011	PM-06	23	23	23	15	15	0	0	31	46	13
2008	PM	21	27	28	15	7	1	1	23	49	4122
2008	PM-01	20	20	29	11	17	3	0	29	41	35
2008	PM-02	17	22	26	20	10	1	3	32	41	174
2008	PM-03	23	26	27	15	7	1	1	22	50	2110
2008	PM-04	17	28	31	15	7	1	1	22	46	1085
2008	PM-05	21	27	28	15	7	0	1	22	49	509
2008	PM-06	19	34	28	15	3	1	1	18	54	143

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	16	18	29	22	11	0	5	34	35	67
2017	PM-01	6	6	44	19	12	0	13	36	14	16
2017	PM-04	10	5	42	33	5	0	6	40	16	21
2017	PM-05	26	21	22	23	8	0	0	31	47	13
2014	PM	12	20	31	14	14	5	3	31	36	95
2014	PM-01	5	16	38	14	11	8	8	29	26	37
2014	PM-03	21	29	29	14	7	0	0	21	50	14
2014	PM-04	22	0	40	17	15	6	0	34	23	18
2014	PM-05	15	25	0	26	34	0	0	60	40	12
2011	PM	17	21	23	22	9	3	6	34	41	144
2011	PM-01	0	21	21	24	15	3	18	48	26	34
2011	PM-02	45	0	18	36	0	0	0	36	45	11
2011	PM-03	9	19	34	25	3	9	0	31	31	32
2011	PM-04	26	23	23	17	9	0	3	26	50	35
2011	PM-05	16	37	5	26	11	0	5	39	56	19
2011	PM-06	31	15	31	8	15	0	0	23	46	13
2008	PM	19	26	29	16	6	1	3	23	47	4120
2008	PM-01	17	11	29	20	17	0	6	39	30	35
2008	PM-02	23	29	24	14	5	1	3	20	55	174
2008	PM-03	17	24	29	18	7	2	4	26	43	2104
2008	PM-04	18	26	31	16	6	2	1	22	45	1088
2008	PM-05	27	29	26	14	4	0	1	18	56	509
2008	PM-06	34	39	19	7	2	0	0	9	72	145

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	15	21	30	12	13	0	9	28	39	67
2017	PM-01	0	32	31	11	0	0	25	15	43	16
2017	PM-04	14	5	37	15	18	0	10	37	21	21
2017	PM-05	31	22	32	8	8	0	0	16	53	13
2014	PM	6	24	21	24	17	2	5	44	33	95
2014	PM-01	0	16	13	38	24	3	5	68	18	37
2014	PM-03	14	21	29	21	7	0	7	31	38	14
2014	PM-04	6	39	17	11	21	0	6	34	48	18
2014	PM-05	17	34	24	8	17	0	0	25	51	12
2011	PM	12	12	30	25	13	1	8	41	26	144
2011	PM-01	0	9	26	24	26	3	12	59	10	34
2011	PM-02	9	9	27	45	9	0	0	55	18	11
2011	PM-03	0	3	31	31	19	0	16	59	4	32
2011	PM-04	14	14	40	20	6	0	6	27	30	35
2011	PM-05	37	21	21	16	0	0	5	17	61	19
2011	PM-06	31	23	23	23	0	0	0	23	54	13
2008	PM	10	16	29	29	11	1	5	42	27	4113
2008	PM-01	6	9	23	37	11	0	14	57	17	35
2008	PM-02	9	16	31	26	11	1	6	40	27	174
2008	PM-03	6	11	27	33	15	1	7	52	19	2102
2008	PM-04	10	17	34	28	8	1	2	37	28	1082
2008	PM-05	17	27	33	18	4	0	1	22	44	509
2008	PM-06	27	32	26	12	3	0	0	15	59	145

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	32	20	23	12	9	0	5	22	54	67
2017	PM-01	25	25	26	11	0	0	13	13	57	16
2017	PM-04	34	9	28	14	10	0	6	25	45	21
2017	PM-05	46	17	21	8	8	0	0	16	63	13
2014	PM	20	30	25	12	9	1	3	22	52	95
2014	PM-01	13	30	19	14	19	0	5	34	46	37
2014	PM-03	29	29	36	7	0	0	0	7	57	14
2014	PM-04	29	17	27	17	10	0	0	27	46	18
2014	PM-05	34	42	24	0	0	0	0	0	76	12
2011	PM	23	25	27	13	8	1	3	21	50	144
2011	PM-01	15	18	26	12	21	3	6	35	35	34
2011	PM-02	9	18	36	27	9	0	0	36	27	11
2011	PM-03	28	31	16	19	0	3	3	20	63	32
2011	PM-04	29	26	31	3	9	0	3	12	56	35
2011	PM-05	26	26	32	11	0	0	5	11	56	19
2011	PM-06	23	31	31	15	0	0	0	15	54	13
2008	PM	20	26	28	16	7	1	2	23	48	4116
2008	PM-01	15	15	32	12	24	0	3	36	30	34
2008	PM-02	16	22	26	20	9	1	5	31	40	174
2008	PM-03	21	24	27	17	7	1	2	25	47	2100
2008	PM-04	17	27	31	16	7	1	1	23	45	1089
2008	PM-05	22	33	29	12	3	1	1	15	56	508
2008	PM-06	23	36	32	7	2	0	1	9	59	145

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	33	26	19	11	6	2	3	18	62	67
2017	PM-01	25	13	44	6	0	0	13	7	43	16
2017	PM-04	20	41	9	10	15	6	0	26	64	21
2017	PM-05	69	14	0	9	8	0	0	17	83	13
2014	PM	12	20	23	30	9	3	3	41	34	95
2014	PM-01	13	24	22	27	3	5	5	33	42	37
2014	PM-03	14	14	21	36	14	0	0	50	29	14
2014	PM-04	17	17	22	23	21	0	0	44	34	18
2014	PM-05	9	25	26	24	9	0	9	35	37	12
2011	PM	11	27	31	15	11	1	3	28	40	143
2011	PM-01	9	24	24	24	12	3	6	39	35	34
2011	PM-02	18	9	45	9	18	0	0	27	27	11
2011	PM-03	10	35	23	10	19	3	0	30	47	31
2011	PM-04	14	31	26	17	9	0	3	26	47	35
2011	PM-05	11	16	53	11	0	0	11	12	29	19
2011	PM-06	8	31	38	15	8	0	0	23	38	13
2008	PM	25	27	25	15	6	1	2	21	53	4125
2008	PM-01	26	21	21	15	18	0	0	32	47	34
2008	PM-02	22	26	25	18	6	0	2	24	50	174
2008	PM-03	26	25	23	15	7	2	2	23	53	2109
2008	PM-04	22	28	26	16	5	1	2	22	52	1088
2008	PM-05	26	30	28	11	4	0	1	15	56	509
2008	PM-06	27	32	29	8	4	0	0	12	59	145

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	14	20	27	21	10	3	4	34	37	67
2017	PM-01	0	0	50	25	0	6	19	33	0	16
2017	PM-04	5	13	30	28	18	6	0	49	19	21
2017	PM-05	24	36	24	8	8	0	0	16	60	13
2014	PM	14	22	27	16	15	4	3	33	38	94
2014	PM-01	5	16	30	19	16	8	5	41	25	37
2014	PM-03	29	29	14	21	7	0	0	28	57	14
2014	PM-04	17	12	36	17	17	0	0	34	30	17
2014	PM-05	15	26	26	0	26	0	9	28	44	12

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	40	25	12	9	11	3	0	67	21	67
2017	PM-01	38	43	6	0	6	6	0	87	7	16
2017	PM-04	52	30	8	0	5	6	0	86	5	21
2017	PM-05	22	17	16	29	17	0	0	39	46	13
2014	PM	42	28	8	15	5	0	2	71	21	95
2014	PM-01	51	22	3	22	0	0	3	75	22	37
2014	PM-03	29	36	21	7	7	0	0	64	14	14
2014	PM-04	38	23	16	17	6	0	0	61	23	18
2014	PM-05	34	33	0	9	17	0	7	73	27	12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	28	46	9	7	11	74	17	67
2017	PM-01	31	45	13	0	11	76	11	16
2017	PM-04	34	53	3	5	5	87	10	21
2017	PM-05	22	36	17	18	8	58	26	13
2014	PM	35	42	12	12	0	77	12	95
2014	PM-01	35	43	8	13	0	78	13	37
2014	PM-03	14	50	29	7	0	64	7	14
2014	PM-04	44	34	11	11	0	78	11	18
2014	PM-05	43	40	0	17	0	83	17	12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	26	45	20	0	9	0	78	0	67
2017	PM-01	36	45	13	0	6	0	87	0	16
2017	PM-04	43	52	0	0	5	0	100	0	21
2017	PM-05	6	54	26	0	14	0	70	0	13
2014	PM	40	36	15	4	4	1	80	4	95
2014	PM-01	46	38	8	8	0	0	84	8	37
2014	PM-03	29	43	21	0	0	7	77	0	14
2014	PM-04	43	23	17	6	11	0	75	6	18
2014	PM-05	51	25	24	0	0	0	76	0	12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	31	46	6	7	8	3	0	79	15	67
2017	PM-01	19	75	6	0	0	0	0	94	0	16
2017	PM-04	42	47	0	0	5	6	0	95	5	21
2017	PM-05	30	30	6	18	17	0	0	59	34	13
2014	PM	40	33	15	7	2	3	0	75	10	95
2014	PM-01	46	32	11	11	0	0	0	78	11	37
2014	PM-03	29	36	21	7	7	0	0	64	14	14
2014	PM-04	49	22	12	0	6	11	0	81	6	18
2014	PM-05	43	25	24	9	0	0	0	68	9	12
2011	PM	25	41	14	9	3	6	1	71	13	145
2011	PM-01	38	35	12	6	0	6	3	81	6	34
2011	PM-02	18	55	18	9	0	0	0	73	9	11
2011	PM-03	6	41	16	16	9	13	0	54	29	32
2011	PM-04	34	29	23	6	3	6	0	67	9	35
2011	PM-05	16	68	11	0	5	0	0	84	5	19
2011	PM-06	23	46	0	23	0	8	0	75	25	13

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	35	37	9	8	11	0	0	72	19	67
2017	PM-01	30	45	13	12	0	0	0	75	12	16
2017	PM-04	50	39	0	0	10	0	0	90	10	21
2017	PM-05	22	22	22	9	26	0	0	44	34	13
2014	PM	42	37	10	7	3	1	0	80	11	95
2014	PM-01	54	32	5	8	0	0	0	87	8	37
2014	PM-03	14	50	14	7	14	0	0	64	21	14
2014	PM-04	55	17	11	6	6	6	0	76	12	18
2014	PM-05	34	42	17	7	0	0	0	76	7	12
2011	PM	32	41	14	6	6	0	1	73	13	145
2011	PM-01	41	35	12	3	3	0	6	81	6	34
2011	PM-02	27	55	9	9	0	0	0	82	9	11
2011	PM-03	16	47	22	9	6	0	0	63	16	32
2011	PM-04	40	37	11	3	9	0	0	77	11	35
2011	PM-05	21	42	21	5	11	0	0	63	16	19
2011	PM-06	38	38	0	15	8	0	0	77	23	13
2008	PM	21	39	15	12	12	0	0	60	25	4137
2008	PM-01	34	46	6	11	3	0	0	80	14	35
2008	PM-02	30	42	14	7	6	1	0	73	13	173
2008	PM-03	16	36	16	14	17	0	0	52	32	2113
2008	PM-04	25	42	14	11	7	0	0	67	18	1094
2008	PM-05	30	40	13	11	7	0	0	69	18	510
2008	PM-06	30	48	9	7	6	0	0	78	13	146

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	24	30	9	14	16	5	3	59	32	66
2017	PM-01	26	38	13	6	5	6	6	73	13	16
2017	PM-04	40	35	9	5	5	6	0	80	11	20
2017	PM-05	6	16	8	31	32	0	8	24	68	13
2014	PM	26	33	19	12	6	1	3	61	19	95
2014	PM-01	27	35	16	19	0	0	3	64	19	37
2014	PM-03	36	21	21	7	14	0	0	57	21	14
2014	PM-04	27	34	11	11	12	0	6	64	24	18
2014	PM-05	9	17	42	9	9	9	7	30	20	12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	39	44	9	7	2	0	0	83	8	67
2017	PM-01	56	37	6	0	0	0	0	94	0	16
2017	PM-04	51	40	3	6	0	0	0	91	6	21
2017	PM-05	22	54	16	9	0	0	0	76	9	13
2014	PM	44	42	10	1	1	1	0	87	2	95
2014	PM-01	57	38	3	3	0	0	0	95	3	37
2014	PM-03	43	43	14	0	0	0	0	86	0	14
2014	PM-04	38	35	22	0	0	6	0	77	0	18
2014	PM-05	17	68	7	0	9	0	0	85	9	12
2011	PM	41	33	12	7	4	2	1	76	11	145
2011	PM-01	56	26	9	6	0	3	0	85	6	34
2011	PM-02	27	55	9	0	9	0	0	82	9	11
2011	PM-03	34	25	22	9	9	0	0	59	19	32
2011	PM-04	54	23	6	6	3	6	3	84	9	35
2011	PM-05	21	47	21	11	0	0	0	68	11	19
2011	PM-06	23	54	8	8	8	0	0	77	15	13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	35	34	9	9	12	1	0	70	21	67
2017	PM-01	38	38	11	12	0	0	0	76	12	16
2017	PM-04	52	33	0	5	10	0	0	85	15	21
2017	PM-05	22	31	16	17	9	6	0	56	27	13
2014	PM	38	37	7	10	4	2	1	77	15	95
2014	PM-01	43	38	11	8	0	0	0	81	8	37
2014	PM-03	29	50	0	7	7	7	0	85	15	14
2014	PM-04	28	23	12	26	6	0	6	54	34	18
2014	PM-05	34	33	0	9	17	7	0	73	27	12
2011	PM	38	33	16	6	6	1	1	73	11	145
2011	PM-01	41	29	18	9	3	0	0	71	12	34
2011	PM-02	36	27	18	9	9	0	0	64	18	11
2011	PM-03	28	34	22	3	9	3	0	65	13	32
2011	PM-04	37	37	17	0	3	3	3	79	3	35
2011	PM-05	42	32	5	11	11	0	0	74	21	19
2011	PM-06	54	31	8	8	0	0	0	85	8	13
2008	PM	25	38	14	10	8	3	1	66	19	4132
2008	PM-01	34	34	14	9	0	9	0	75	9	35
2008	PM-02	30	30	16	15	5	3	2	63	20	174
2008	PM-03	19	38	15	12	10	4	1	60	23	2113
2008	PM-04	30	39	14	8	6	2	1	71	15	1090
2008	PM-05	33	37	13	8	5	4	0	73	14	508
2008	PM-06	40	40	10	5	4	1	0	81	9	145

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	44	15	19	12	0	0	54	31	67
2017	PM-01	13	38	11	25	13	0	0	51	38	16
2017	PM-04	9	67	13	0	10	0	0	76	10	21
2017	PM-05	0	23	29	32	15	0	0	23	47	13
2014	PM	18	29	24	10	9	2	6	52	22	95
2014	PM-01	24	24	24	14	0	5	8	56	16	37
2014	PM-03	7	29	36	14	7	0	7	38	23	14
2014	PM-04	16	21	29	11	17	0	6	40	30	18
2014	PM-05	9	43	17	0	24	0	8	56	26	12
2011	PM	17	33	24	10	9	3	3	54	21	144
2011	PM-01	21	33	21	3	9	0	12	62	14	33
2011	PM-02	0	55	18	0	18	9	0	60	20	11
2011	PM-03	16	22	22	16	19	3	3	40	37	32
2011	PM-04	14	31	29	17	3	6	0	48	21	35
2011	PM-05	16	37	32	11	0	5	0	56	11	19
2011	PM-06	31	38	15	8	8	0	0	69	15	13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	12	26	13	16	25	6	3	41	45	67
2017	PM-01	6	32	6	13	30	13	0	44	49	16
2017	PM-04	14	39	20	0	19	5	4	58	20	21
2017	PM-05	6	8	14	41	23	8	0	15	69	13
2014	PM	14	25	21	12	18	9	1	43	34	94
2014	PM-01	16	30	22	14	11	8	0	50	26	37
2014	PM-03	0	36	28	7	21	7	0	39	31	14
2014	PM-04	16	17	11	21	23	6	6	38	49	18
2014	PM-05	17	26	9	9	24	16	0	51	39	12
2011	PM	13	22	18	13	18	12	4	42	37	145
2011	PM-01	12	24	24	18	9	15	0	41	31	34
2011	PM-02	18	9	18	0	18	36	0	43	29	11
2011	PM-03	13	31	13	16	28	0	0	44	44	32
2011	PM-04	17	23	20	6	11	17	6	52	22	35
2011	PM-05	11	21	16	21	21	5	5	35	47	19
2011	PM-06	8	8	15	15	23	8	23	22	56	13

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	34	44	5	8	10	78	18	67
2017	PM-01	30	51	0	6	12	81	19	16
2017	PM-04	48	36	6	5	6	84	10	21
2017	PM-05	39	43	0	9	9	82	18	13
2014	PM	31	51	3	10	4	82	15	95
2014	PM-01	38	46	8	5	3	84	8	37
2014	PM-03	0	64	0	21	14	64	36	14
2014	PM-04	38	51	0	6	6	88	12	18
2014	PM-05	26	51	0	23	0	77	23	12
2011	PM	28	46	8	11	7	74	18	145
2011	PM-01	26	62	0	9	3	88	12	34
2011	PM-02	27	27	9	27	9	55	36	11
2011	PM-03	19	41	16	19	6	59	25	32
2011	PM-04	34	46	9	3	9	80	11	35
2011	PM-05	37	42	5	11	5	79	16	19
2011	PM-06	15	46	15	8	15	62	23	13
2008	PM	17	46	8	19	10	63	29	4129
2008	PM-01	40	31	6	17	6	71	23	35
2008	PM-02	32	37	5	17	9	69	26	174
2008	PM-03	10	44	9	23	14	54	37	2110
2008	PM-04	21	49	7	17	6	71	23	1092
2008	PM-05	24	52	7	13	4	77	17	507
2008	PM-06	27	49	4	17	3	76	20	145

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	35	30	9	17	9	65	26	67
2017	PM-01	19	44	6	19	12	62	31	16
2017	PM-04	56	24	5	10	6	80	15	21
2017	PM-05	37	22	26	9	6	59	15	13
2014	PM	33	38	6	12	10	71	22	95
2014	PM-01	43	38	5	11	3	81	14	37
2014	PM-03	28	21	7	7	36	50	43	14
2014	PM-04	32	39	6	17	6	71	23	18
2014	PM-05	17	42	0	26	15	59	41	12
2011	PM	31	37	10	14	8	68	22	143
2011	PM-01	41	29	3	18	9	71	26	34
2011	PM-02	18	55	9	9	9	73	18	11
2011	PM-03	19	42	16	13	10	61	23	31
2011	PM-04	31	49	11	9	0	80	9	35
2011	PM-05	22	28	17	22	11	50	33	18
2011	PM-06	46	15	0	15	23	62	38	13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	37	40	11	6	7	77	13	67
2017	PM-01	38	50	13	0	0	87	0	16
2017	PM-04	48	36	5	0	10	85	10	21
2017	PM-05	30	39	17	15	0	68	15	13
2014	PM	42	34	14	10	1	76	11	95
2014	PM-01	49	32	8	11	0	81	11	37
2014	PM-03	21	50	7	14	7	71	21	14
2014	PM-04	49	17	22	12	0	66	12	18
2014	PM-05	26	49	25	0	0	75	0	12

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	61	31	3	1	3	0	0	92	5	66
2017	PM-01	39	48	0	7	7	0	0	87	13	15
2017	PM-04	80	20	0	0	0	0	0	100	0	21
2017	PM-05	51	40	0	0	9	0	0	91	9	13
2014	PM	65	28	4	3	0	0	0	93	3	95
2014	PM-01	65	27	3	5	0	0	0	92	5	37
2014	PM-03	43	50	7	0	0	0	0	93	0	14
2014	PM-04	72	22	6	0	0	0	0	94	0	18
2014	PM-05	85	9	7	0	0	0	0	93	0	12
2011	PM	70	19	6	1	2	0	1	90	3	145
2011	PM-01	68	26	3	0	3	0	0	94	3	34
2011	PM-02	82	18	0	0	0	0	0	100	0	11
2011	PM-03	63	22	9	0	0	0	6	90	0	32
2011	PM-04	71	14	9	3	3	0	0	86	6	35
2011	PM-05	79	11	5	0	5	0	0	89	5	19
2011	PM-06	62	23	8	8	0	0	0	85	8	13
2008	PM	65	24	5	3	2	1	1	90	5	4121
2008	PM-01	71	23	6	0	0	0	0	94	0	35
2008	PM-02	66	20	4	7	2	1	1	87	9	174
2008	PM-03	62	25	5	3	2	1	1	89	5	2104
2008	PM-04	66	22	5	3	2	1	1	90	5	1090
2008	PM-05	69	23	4	3	1	0	0	92	4	507
2008	PM-06	74	18	4	2	1	1	0	92	3	145

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	46	36	8	9	2	0	0	81	11	67
2017	PM-01	36	51	0	13	0	0	0	87	13	16
2017	PM-04	67	23	5	5	0	0	0	90	5	21
2017	PM-05	30	45	8	18	0	0	0	74	18	13
2014	PM	55	27	10	4	3	0	0	82	7	95
2014	PM-01	54	27	5	11	3	0	0	81	13	37
2014	PM-03	57	36	7	0	0	0	0	93	0	14
2014	PM-04	66	17	16	0	0	0	0	84	0	18
2014	PM-05	43	49	0	0	9	0	0	91	9	12
2011	PM	65	19	6	6	3	0	1	85	10	145
2011	PM-01	62	21	3	9	6	0	0	82	15	34
2011	PM-02	82	9	9	0	0	0	0	91	0	11
2011	PM-03	72	16	6	0	0	0	6	93	0	32
2011	PM-04	66	20	6	6	3	0	0	86	9	35
2011	PM-05	47	26	11	11	5	0	0	74	16	19
2011	PM-06	62	15	0	15	8	0	0	77	23	13
2008	PM	66	19	5	5	3	0	1	86	8	4125
2008	PM-01	66	14	9	6	3	0	3	82	9	35
2008	PM-02	64	14	6	8	6	1	1	80	15	174
2008	PM-03	69	19	5	4	2	0	1	90	5	2108
2008	PM-04	62	20	6	7	5	0	2	83	11	1090
2008	PM-05	66	17	4	8	5	0	1	84	13	507
2008	PM-06	61	21	6	6	4	0	1	84	10	145

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	66	24	8	1	0	0	0	91	1	67
2017	PM-01	75	19	6	0	0	0	0	94	0	16
2017	PM-04	72	28	0	0	0	0	0	100	0	21
2017	PM-05	58	26	17	0	0	0	0	83	0	13
2014	PM	66	17	10	1	2	0	4	87	3	95
2014	PM-01	73	19	3	3	0	0	3	94	3	37
2014	PM-03	57	14	14	0	7	0	7	77	8	14
2014	PM-04	72	22	6	0	0	0	0	94	0	18
2014	PM-05	60	9	17	0	0	0	15	80	0	12
2011	PM	70	9	6	6	4	1	4	83	11	145
2011	PM-01	82	9	3	3	3	0	0	91	6	34
2011	PM-02	82	0	9	0	9	0	0	82	9	11
2011	PM-03	69	3	6	0	3	3	16	88	4	32
2011	PM-04	63	20	3	14	0	0	0	83	14	35
2011	PM-05	68	5	11	0	11	0	5	78	11	19
2011	PM-06	54	8	8	23	8	0	0	62	31	13
2008	PM	62	12	6	4	4	1	11	84	9	4134
2008	PM-01	60	20	11	6	3	0	0	80	9	35
2008	PM-02	57	13	8	7	7	1	6	76	16	174
2008	PM-03	59	12	6	3	4	1	14	85	8	2113
2008	PM-04	66	12	5	4	5	1	7	85	10	1093
2008	PM-05	67	10	6	5	6	0	6	82	12	508
2008	PM-06	61	21	8	6	1	1	3	85	7	145

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	80	10	5	5	0	0	0	90	5	67
2017	PM-01	94	0	6	0	0	0	0	94	0	16
2017	PM-04	70	20	0	10	0	0	0	90	10	21
2017	PM-05	67	15	9	9	0	0	0	82	9	13
2014	PM	84	10	2	1	0	0	2	97	1	95
2014	PM-01	86	14	0	0	0	0	0	100	0	37
2014	PM-03	71	0	14	7	0	0	7	77	8	14
2014	PM-04	95	5	0	0	0	0	0	100	0	18
2014	PM-05	85	8	0	0	0	0	7	100	0	12
2011	PM	79	12	3	2	3	0	2	92	5	145
2011	PM-01	82	12	3	0	3	0	0	94	3	34
2011	PM-02	91	9	0	0	0	0	0	100	0	11
2011	PM-03	81	6	3	0	6	0	3	90	6	32
2011	PM-04	80	9	6	0	3	0	3	91	3	35
2011	PM-05	68	21	0	5	0	0	5	94	6	19
2011	PM-06	62	23	0	15	0	0	0	85	15	13
2008	PM	72	9	5	2	3	1	8	89	6	4129
2008	PM-01	80	9	9	0	0	0	3	91	0	35
2008	PM-02	73	7	6	5	4	2	2	84	10	174
2008	PM-03	69	10	5	2	3	1	9	89	6	2110
2008	PM-04	75	8	4	2	3	0	7	90	6	1090
2008	PM-05	75	7	3	3	5	1	6	87	9	508
2008	PM-06	74	10	6	3	1	0	5	89	4	145

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	59	24	13	2	0	0	3	85	2	66
2017	PM-01	57	25	13	0	0	0	5	87	0	16
2017	PM-04	75	25	0	0	0	0	0	100	0	20
2017	PM-05	50	23	18	9	0	0	0	73	9	13
2014	PM	56	21	14	1	1	1	6	83	2	95
2014	PM-01	59	19	11	0	3	3	5	85	3	37
2014	PM-03	50	14	14	0	0	0	21	82	0	14
2014	PM-04	72	11	16	0	0	0	0	84	0	18
2014	PM-05	59	26	9	0	0	0	7	91	0	12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	55	29	8	3	2	3	0	87	5	65
2017	PM-01	56	31	6	6	0	0	0	87	6	16
2017	PM-04	66	29	5	0	0	0	0	95	0	21
2017	PM-05	45	22	9	9	9	6	0	72	19	13
2014	PM	60	22	5	3	2	5	2	89	6	95
2014	PM-01	70	19	0	3	5	3	0	92	8	37
2014	PM-03	43	21	7	7	0	14	7	82	9	14
2014	PM-04	72	23	5	0	0	0	0	95	0	18
2014	PM-05	60	16	9	0	0	9	7	90	0	12
2011	PM	69	16	5	3	1	2	4	90	4	145
2011	PM-01	71	18	0	6	3	3	0	91	9	34
2011	PM-02	73	9	9	9	0	0	0	82	9	11
2011	PM-03	59	19	3	0	0	6	13	96	0	32
2011	PM-04	74	17	6	3	0	0	0	91	3	35
2011	PM-05	74	16	11	0	0	0	0	89	0	19
2011	PM-06	62	8	8	8	0	0	15	82	9	13
2008	PM	63	19	8	3	2	3	2	86	5	4134
2008	PM-01	62	26	6	3	3	0	0	88	6	34
2008	PM-02	67	18	7	3	1	1	2	88	4	174
2008	PM-03	61	20	8	3	2	3	3	86	5	2112
2008	PM-04	63	18	9	3	2	2	2	85	6	1093
2008	PM-05	65	18	7	3	2	3	2	88	5	509
2008	PM-06	73	14	5	2	1	4	1	92	3	145

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PM	25	75	67
2017	PM-01	30	70	16
2017	PM-04	23	77	21
2014	PM	19	81	95
2014	PM-01	16	84	37

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	PM	45	17
2014	PM	27	18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	PM	75	17
2014	PM	73	18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	PM	0	17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	PM	0	18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	PM	0	18

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	PM	0	17
2014	PM	0	18

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	PM	50	17
2014	PM	33	18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	PM	64	17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	PM	56	17
2014	PM	34	18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	PM	61	17
2014	PM	28	18

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	PM	36	17
2014	PM	28	18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	PM	62	17
2014	PM	44	18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	PM	56	17
2014	PM	45	18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	PM	0	18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	PM	0	17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	PM	56	17
2014	PM	78	18

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	PM	47	17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	PM	70	17
2014	PM	33	18

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2014	PM	28	18

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	PM	0	17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	PM	0	17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	PM	39	18

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	PM	29	17

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	PM	0	17

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	PM	48	17
2014	PM	65	17

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	PM	0	17
2014	PM	0	17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	PM	37	17
2014	PM	65	17

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	PM	0	17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PM	94	6	17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	13	12	19	8	19	16	12	35	39	67
2017	PM-01	13	6	36	6	13	19	7	25	25	16
2017	PM-04	19	20	10	3	15	23	10	58	28	21
2017	PM-05	16	6	40	8	17	6	8	26	28	13
2014	PM	12	17	24	8	7	22	9	42	23	95
2014	PM-01	22	14	27	8	0	22	8	50	12	37
2014	PM-03	0	36	29	14	14	7	0	38	31	14
2014	PM-04	11	0	23	5	12	26	23	22	32	18
2014	PM-05	9	17	17	15	9	26	8	38	36	12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	21	22	15	12	16	12	1	50	32	67
2017	PM-01	13	26	13	12	13	24	0	51	33	16
2017	PM-04	39	25	8	0	15	13	0	73	17	21
2017	PM-05	16	22	17	17	17	13	0	43	38	13
2014	PM	21	26	24	6	5	15	2	57	14	95
2014	PM-01	30	19	24	5	0	22	0	62	7	37
2014	PM-03	7	57	21	0	7	7	0	69	8	14
2014	PM-04	23	6	29	11	6	20	6	39	22	18
2014	PM-05	26	17	17	7	17	9	8	51	29	12
2011	PM	26	34	21	7	4	8	0	65	12	145
2011	PM-01	35	26	15	9	6	9	0	68	16	34
2011	PM-02	18	36	27	9	0	9	0	60	10	11
2011	PM-03	13	47	25	9	3	3	0	61	13	32
2011	PM-04	29	34	20	3	6	9	0	69	9	35
2011	PM-05	21	32	21	11	5	11	0	59	18	19
2011	PM-06	31	31	31	0	0	8	0	67	0	13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PM-01	0	100	16
2017	PM-04	0	100	21
2014	PM	9	91	95

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	10	22	18	7	5	29	9	52	19	67
2017	PM-01	0	38	19	0	0	30	13	67	0	16
2017	PM-04	23	23	10	5	6	29	5	70	16	21
2017	PM-05	16	6	8	9	9	52	0	46	37	13
2014	PM	13	20	26	2	1	30	8	53	5	95
2014	PM-01	16	16	24	3	0	30	11	55	5	37
2014	PM-03	21	36	29	7	0	7	0	61	8	14
2014	PM-04	11	11	29	0	6	26	17	39	10	18
2014	PM-05	9	17	26	0	0	49	0	50	0	12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	23	28	15	7	6	19	1	65	16	67
2017	PM-01	13	38	19	0	13	18	0	62	15	16
2017	PM-04	38	33	5	5	0	19	0	88	6	21
2017	PM-05	37	0	8	9	9	37	0	59	28	13
2014	PM	29	29	15	3	2	21	1	74	7	95
2014	PM-01	35	22	11	8	0	22	3	75	11	37
2014	PM-03	36	29	14	0	14	7	0	69	15	14
2014	PM-04	26	23	23	0	0	28	0	68	0	18
2014	PM-05	26	34	17	0	0	23	0	78	0	12
2011	PM	33	33	17	6	3	8	0	72	9	145
2011	PM-01	38	35	18	0	3	6	0	78	3	34
2011	PM-02	9	55	27	0	9	0	0	64	9	11
2011	PM-03	28	34	16	13	0	9	0	69	14	32
2011	PM-04	37	23	23	6	3	9	0	66	9	35
2011	PM-05	37	32	5	5	5	16	0	81	13	19
2011	PM-06	31	38	15	8	0	8	0	75	8	13

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PM	29	71	66
2017	PM-01	43	57	16
2017	PM-04	34	66	21
2014	PM	18	82	95
2014	PM-01	14	86	37
2014	PM-04	28	72	18

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	PM	74	26	19
2014	PM	83	17	17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	49	14	16	21	0	0	0	63	21	14
2014	PM	57	29	14	0	0	0	0	86	0	14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	25	53	13	4	2	0	3	81	6	67
2017	PM-01	6	57	19	18	0	0	0	64	18	16
2017	PM-04	42	40	13	0	6	0	0	81	6	21
2017	PM-05	31	55	8	0	0	0	6	92	0	13
2014	PM	30	49	14	4	2	2	0	80	6	95
2014	PM-01	30	51	8	3	5	3	0	83	8	37
2014	PM-03	43	29	29	0	0	0	0	71	0	14
2014	PM-04	17	46	23	10	0	4	0	66	10	18
2014	PM-05	24	76	0	0	0	0	0	100	0	12
2011	PM	17	58	12	8	3	2	0	77	11	145
2011	PM-01	15	47	21	12	3	3	0	64	15	34
2011	PM-02	9	64	9	18	0	0	0	73	18	11
2011	PM-03	25	53	6	9	6	0	0	78	16	32
2011	PM-04	11	66	14	6	0	3	0	79	6	35
2011	PM-05	16	79	0	0	5	0	0	95	5	19
2011	PM-06	31	38	23	0	0	8	0	75	0	13
2008	PM	26	50	11	8	3	1	1	78	11	4136
2008	PM-01	17	40	14	26	3	0	0	57	29	35
2008	PM-02	17	44	14	13	7	4	1	64	22	174
2008	PM-03	22	50	13	9	4	1	0	74	13	2112
2008	PM-04	28	52	9	7	2	1	1	82	9	1092
2008	PM-05	36	49	6	5	1	0	2	87	6	510
2008	PM-06	45	45	5	3	1	0	2	91	4	146

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	7	29	14	11	6	24	9	55	25	66
2017	PM-01	6	51	13	6	6	5	12	70	15	16
2017	PM-04	19	10	13	5	5	44	5	56	18	21
2017	PM-05	0	32	0	22	9	30	8	51	49	13
2014	PM	10	23	16	13	1	33	4	53	22	95
2014	PM-01	13	32	5	13	0	32	3	71	21	37
2014	PM-03	0	43	21	14	7	14	0	50	25	14
2014	PM-04	12	11	23	17	0	32	6	37	26	18
2014	PM-05	9	0	17	9	0	51	15	25	25	12
2011	PM	9	18	28	9	8	25	4	38	23	145
2011	PM-01	12	21	21	6	12	26	3	46	25	34
2011	PM-02	0	9	64	0	0	27	0	13	0	11
2011	PM-03	13	28	16	22	13	9	0	45	38	32
2011	PM-04	11	17	34	0	3	31	3	43	4	35
2011	PM-05	0	5	37	11	11	32	5	8	33	19
2011	PM-06	8	8	15	15	0	31	23	33	33	13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	35	36	10	5	3	8	3	80	9	67
2017	PM-01	19	51	24	0	0	6	0	74	0	16
2017	PM-04	57	25	3	0	5	10	0	91	5	21
2017	PM-05	37	22	9	9	8	9	6	70	20	13
2014	PM	37	35	12	6	0	10	0	80	7	95
2014	PM-01	32	43	0	5	0	19	0	93	7	37
2014	PM-03	29	43	21	7	0	0	0	71	7	14
2014	PM-04	39	35	17	5	0	4	0	77	5	18
2014	PM-05	51	17	24	8	0	0	0	68	8	12
2011	PM	36	28	18	5	3	10	1	72	8	145
2011	PM-01	47	35	6	3	3	6	0	88	6	34
2011	PM-02	18	36	18	9	9	9	0	60	20	11
2011	PM-03	19	28	31	6	3	13	0	54	11	32
2011	PM-04	40	20	20	6	3	11	0	68	10	35
2011	PM-05	32	42	16	0	0	11	0	82	0	19
2011	PM-06	62	8	15	8	0	8	0	75	8	13
2008	PM	27	39	14	8	5	6	1	71	13	4135
2008	PM-01	40	34	9	3	3	9	3	84	6	35
2008	PM-02	30	34	9	5	5	16	1	77	12	174
2008	PM-03	18	40	18	10	7	6	0	63	18	2110
2008	PM-04	35	39	11	5	3	5	1	80	8	1094
2008	PM-05	40	38	9	5	1	4	3	84	7	509
2008	PM-06	42	36	10	4	3	3	3	82	7	146

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	25	39	12	6	2	14	3	76	10	67
2017	PM-01	13	57	19	0	0	11	0	79	0	16
2017	PM-04	37	34	3	10	0	15	0	85	11	21
2017	PM-05	30	22	26	0	0	17	6	67	0	13
2014	PM	27	39	9	3	9	13	0	75	14	94
2014	PM-01	28	44	3	3	6	17	0	87	10	36
2014	PM-03	14	43	7	7	29	0	0	57	36	14
2014	PM-04	16	35	12	0	11	26	0	69	15	18
2014	PM-05	34	26	32	0	0	9	0	65	0	12
2011	PM	26	28	22	6	6	11	1	61	14	144
2011	PM-01	38	29	15	6	3	9	0	74	10	34
2011	PM-02	9	27	45	9	0	9	0	40	10	11
2011	PM-03	13	19	28	16	16	9	0	34	34	32
2011	PM-04	29	26	18	3	3	21	0	70	7	34
2011	PM-05	21	37	32	0	5	5	0	61	6	19
2011	PM-06	46	38	0	0	8	8	0	92	8	13
2008	PM	21	34	16	13	11	4	1	58	25	4128
2008	PM-01	29	37	14	9	3	9	0	72	13	35
2008	PM-02	28	32	13	9	6	10	2	68	17	173
2008	PM-03	13	34	16	16	16	4	0	49	34	2110
2008	PM-04	29	34	16	9	6	5	1	67	16	1090
2008	PM-05	29	37	14	9	6	2	4	69	16	508
2008	PM-06	32	33	19	7	4	0	4	68	12	145

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	51	30	5	5	9	81	14	67
2017	PM-01	69	31	0	0	0	100	0	16
2017	PM-04	61	30	5	0	5	90	5	21
2017	PM-05	30	30	9	9	23	59	32	13

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	51	26	9	8	6	77	14	67
2017	PM-01	69	31	0	0	0	100	0	16
2017	PM-04	56	34	0	5	5	90	10	21
2017	PM-05	37	17	23	0	23	54	23	13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	13	40	24	9	10	3	1	55	19	67
2017	PM-01	19	57	11	6	6	0	0	76	12	16
2017	PM-04	14	34	19	14	15	4	0	50	30	21
2017	PM-05	16	43	32	0	9	0	0	59	9	13

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	15	24	17	20	20	5	41	41	67
2017	PM-01	13	32	6	24	19	6	48	46	16
2017	PM-04	24	19	23	14	10	10	48	26	21
2017	PM-05	8	22	22	26	23	0	30	48	13

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	15	23	23	14	23	3	39	38	67
2017	PM-01	19	11	26	6	31	6	32	40	16
2017	PM-04	19	29	25	14	12	0	48	26	21
2017	PM-05	24	17	14	9	36	0	41	45	13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	7	26	29	14	19	5	35	34	67
2017	PM-01	13	13	31	25	13	6	27	40	16
2017	PM-04	14	17	19	20	24	6	33	47	21
2017	PM-05	0	37	32	0	31	0	37	31	13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	24	23	22	8	15	9	51	25	66
2017	PM-01	30	25	13	13	0	19	68	15	16
2017	PM-04	32	10	19	10	19	10	46	32	21
2017	PM-05	17	34	24	0	25	0	51	25	12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	10	30	15	33	3	19	50	67
2017	PM-01	0	12	26	30	31	0	12	62	16
2017	PM-04	10	10	24	12	38	6	21	53	21
2017	PM-05	8	18	28	16	31	0	26	46	13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	39	18	17	4	5	1	15	68	11	67
2017	PM-01	43	19	20	0	0	0	19	76	0	16
2017	PM-04	36	20	10	14	0	5	15	70	18	21
2017	PM-05	51	24	17	0	0	0	8	82	0	13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	21	29	21	18	9	1	51	28	67
2017	PM-01	26	25	25	6	11	6	54	19	16
2017	PM-04	29	31	14	20	5	0	61	25	21
2017	PM-05	14	23	17	38	8	0	37	46	13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	25	28	21	13	9	3	55	23	67
2017	PM-01	30	26	25	6	6	6	60	13	16
2017	PM-04	33	37	14	5	5	6	75	10	21
2017	PM-05	23	6	40	14	17	0	30	31	13

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	22	25	22	18	8	5	49	27	67
2017	PM-01	25	38	18	6	0	13	73	7	16
2017	PM-04	28	28	14	20	5	6	59	26	21
2017	PM-05	22	6	41	14	17	0	28	31	13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	31	22	19	18	6	3	55	25	67
2017	PM-01	37	31	13	6	6	6	73	13	16
2017	PM-04	39	32	3	15	5	6	75	21	21
2017	PM-05	14	8	47	23	8	0	22	31	13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	36	24	18	14	3	5	63	18	67
2017	PM-01	26	30	19	6	6	13	64	14	16
2017	PM-04	39	23	18	10	5	6	65	16	21
2017	PM-05	63	20	8	9	0	0	83	9	13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	45	21	17	6	1	9	73	8	67
2017	PM-01	50	25	6	6	0	13	86	7	16
2017	PM-04	60	14	10	10	0	5	78	11	21
2017	PM-05	39	31	24	0	6	0	69	6	13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	59	11	11	3	6	9	78	10	66
2017	PM-01	57	13	19	0	5	6	74	6	16
2017	PM-04	71	9	5	0	5	10	89	5	21
2017	PM-05	54	13	18	8	0	8	72	8	13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	49	24	11	6	3	6	78	10	67
2017	PM-01	62	19	6	6	0	6	87	7	16
2017	PM-04	62	17	10	0	0	10	88	0	21
2017	PM-05	41	50	9	0	0	0	91	0	13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	48	22	11	6	6	8	75	13	67
2017	PM-01	57	25	6	0	5	6	88	6	16
2017	PM-04	66	6	13	0	5	10	80	5	21
2017	PM-05	23	40	21	8	0	8	68	8	13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	60	4	3	3	1	27	89	6	67
2017	PM-01	70	0	0	0	0	30	100	0	16
2017	PM-04	65	0	0	0	0	35	100	0	21
2017	PM-05	77	8	9	0	0	6	90	0	13

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	62	19	3	5	11	91	5	67
2017	PM-01	82	11	0	0	6	100	0	16
2017	PM-04	56	23	5	0	16	94	0	21
2017	PM-05	77	15	0	8	0	92	8	13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	67	16	5	5	8	90	5	67
2017	PM-01	62	19	6	6	6	87	7	16
2017	PM-04	70	14	6	0	10	94	0	21
2017	PM-05	92	8	0	0	0	100	0	13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	49	34	4	3	4	5	87	8	67
2017	PM-01	32	43	12	0	6	6	80	7	16
2017	PM-04	60	29	0	0	5	6	95	5	21
2017	PM-05	60	40	0	0	0	0	100	0	13

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	24	44	17	5	1	33	22	66
2017	PM-01	7	20	34	26	7	7	29	35	15
2017	PM-04	14	28	39	14	5	0	42	19	21
2017	PM-05	0	23	60	17	0	0	23	17	13

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	12	27	38	16	6	1	22	40	67
2017	PM-01	13	43	25	13	6	0	20	55	16
2017	PM-04	10	19	46	15	10	0	25	29	21
2017	PM-05	8	24	52	9	6	0	15	32	13

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	31	27	18	14	8	1	32	68	67
2017	PM-01	38	11	25	20	6	0	38	62	16
2017	PM-04	34	29	19	6	13	0	34	66	21
2017	PM-05	8	42	8	22	14	6	8	92	13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	PM	18	45
2017	PM-01	20	10
2017	PM-04	23	14
2017	PM-05	18	11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	PM	19	45
2017	PM-01	18	10
2017	PM-04	12	14
2017	PM-05	25	11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	PM	13	45
2017	PM-01	20	10
2017	PM-04	7	14
2017	PM-05	17	11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	PM	55	45
2017	PM-01	50	10
2017	PM-04	34	14
2017	PM-05	61	11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	PM	7	45
2017	PM-01	10	10
2017	PM-04	7	14
2017	PM-05	9	11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	PM	38	45
2017	PM-01	20	10
2017	PM-04	50	14
2017	PM-05	36	11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	PM	5	51	18	15	2	9	44
2017	PM-01	0	72	8	20	0	0	10
2017	PM-04	0	54	17	14	8	8	13
2017	PM-05	0	49	16	27	0	7	11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	11	22	9	11	30	6	9	40	49	45
2017	PM-01	10	40	10	10	10	8	12	63	25	10
2017	PM-04	22	15	0	8	34	7	15	46	54	14
2017	PM-05	10	19	0	25	45	0	0	30	70	11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	PM	9	16	16	11	28	4	17	31	48	45
2017	PM-01	10	30	32	10	8	0	10	45	20	10
2017	PM-04	22	0	7	15	18	15	24	35	53	14
2017	PM-05	0	19	0	16	55	0	9	21	79	11

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - PM

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.