2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 60 6 9 4 0 0 81 13 49
2017 IS-04 20 50 11 8 11 0 0 69 19 19
2017 IS-05 7 80 0 12 0 0 0 88 12 14
2014 IS 25 46 5 19 5 0 0 70 25 76
2014 IS-03 36 36 7 7 14 0 0 71 21 14
2014 IS-04 20 39 4 33 4 0 0 59 37 25
2014 IS-05 35 41 0 18 6 0 0 76 24 17
2011 IS 27 45 12 8 8 0 0 72 16 75
2011 IS-03 17 56 11 17 0 0 0 72 17 18
2011 IS-04 38 29 10 10 14 0 0 67 24 21
2011 IS-05 14 71 7 0 7 0 0 86 7 14
2011 IS-06 38 38 15 8 0 0 0 77 8 13
2008 IS 28 49 9 11 2 0 0 77 13 53
2008 IS-04 36 45 5 9 5 0 0 82 14 22

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 57 9 14 4 2 0 73 18 49
2017 IS-04 10 49 0 31 4 6 0 62 38 19
2017 IS-05 15 48 30 7 0 0 0 63 7 14

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 36 16 5 2 0 0 77 8 50
2017 IS-04 26 38 19 11 6 0 0 64 17 19
2017 IS-05 35 54 7 4 0 0 0 89 4 15
2014 IS 48 34 9 7 1 1 0 83 8 76
2014 IS-03 36 43 7 14 0 0 0 79 14 14
2014 IS-04 51 25 12 4 4 4 0 80 8 25
2014 IS-05 59 24 12 6 0 0 0 82 6 17
2011 IS 54 31 7 5 1 1 0 86 7 74
2011 IS-03 53 29 12 6 0 0 0 82 6 17
2011 IS-04 52 29 10 5 0 5 0 85 5 21
2011 IS-05 50 43 0 7 0 0 0 93 7 14
2011 IS-06 62 31 8 0 0 0 0 92 0 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 50 10 9 2 0 0 78 11 50
2017 IS-04 14 55 11 14 6 0 0 69 19 19
2017 IS-05 21 65 7 7 0 0 0 86 7 15
2014 IS 31 42 14 8 4 1 0 74 12 76
2014 IS-03 43 29 7 14 7 0 0 71 21 14
2014 IS-04 24 35 17 16 4 4 0 61 20 25
2014 IS-05 24 59 12 0 6 0 0 82 6 17
2011 IS 43 39 7 8 4 0 0 81 12 75
2011 IS-03 39 50 11 0 0 0 0 89 0 18
2011 IS-04 57 14 0 24 5 0 0 71 29 21
2011 IS-05 29 57 7 0 7 0 0 86 7 14
2011 IS-06 46 38 15 0 0 0 0 85 0 13
2008 IS 45 34 11 9 0 0 0 79 9 53
2008 IS-04 50 32 9 9 0 0 0 82 9 22

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 50 18 11 4 4 0 66 15 50
2017 IS-04 4 67 14 9 6 0 0 71 15 19
2017 IS-05 0 42 28 17 7 7 0 45 26 15
2014 IS 14 40 16 20 9 1 0 55 29 76
2014 IS-03 14 57 7 14 7 0 0 71 21 14
2014 IS-04 8 28 28 24 13 0 0 35 37 25
2014 IS-05 12 35 24 24 0 6 0 50 25 17
2011 IS 32 41 12 9 5 0 0 73 15 74
2011 IS-03 22 56 6 11 6 0 0 78 17 18
2011 IS-04 43 29 0 19 10 0 0 71 29 21
2011 IS-05 7 50 43 0 0 0 0 57 0 14
2011 IS-06 46 31 15 8 0 0 0 77 8 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 54 10 10 4 4 0 74 15 50
2017 IS-04 10 66 6 13 6 0 0 76 19 19
2017 IS-05 7 55 12 11 7 7 0 67 20 15
2014 IS 17 40 14 16 12 1 0 58 28 76
2014 IS-03 21 43 21 7 7 0 0 64 14 14
2014 IS-04 8 35 20 20 17 0 0 43 37 25
2014 IS-05 18 41 12 18 6 6 0 63 25 17
2011 IS 33 48 5 8 5 0 0 81 13 75
2011 IS-03 22 61 0 17 0 0 0 83 17 18
2011 IS-04 48 24 5 10 14 0 0 71 24 21
2011 IS-05 7 79 14 0 0 0 0 86 0 14
2011 IS-06 38 46 8 8 0 0 0 85 8 13
2008 IS 25 53 9 8 6 0 0 77 13 53
2008 IS-04 32 41 14 5 9 0 0 73 14 22

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 40 18 8 10 6 0 62 18 50
2017 IS-04 20 50 11 6 9 4 0 73 15 19
2017 IS-05 7 42 19 11 14 7 0 52 27 15
2014 IS 24 17 18 19 15 7 0 44 37 75
2014 IS-03 43 0 7 29 14 7 0 46 46 14
2014 IS-04 8 16 29 12 22 12 0 28 39 24
2014 IS-05 18 24 24 24 6 6 0 44 31 17
2011 IS 35 29 11 16 7 3 0 66 23 75
2011 IS-03 28 39 11 11 11 0 0 67 22 18
2011 IS-04 43 24 5 19 5 5 0 70 25 21
2011 IS-05 7 50 14 29 0 0 0 57 29 14
2011 IS-06 54 15 8 8 8 8 0 75 17 13
2008 IS 21 32 15 17 9 6 0 56 28 53
2008 IS-04 14 41 14 14 9 9 0 60 25 22
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 39 10 10 2 0 2 77 13 50
2017 IS-04 44 35 16 6 0 0 0 79 6 19
2017 IS-05 25 33 7 21 7 0 7 63 30 15
2014 IS 43 35 5 10 4 3 0 80 15 76
2014 IS-03 64 21 0 7 0 7 0 92 8 14
2014 IS-04 43 29 8 8 8 4 0 75 16 25
2014 IS-05 18 53 6 24 0 0 0 71 24 17
2011 IS 51 31 8 7 3 1 0 82 9 75
2011 IS-03 56 33 6 0 6 0 0 89 6 18
2011 IS-04 52 29 10 5 5 0 0 81 10 21
2011 IS-05 36 43 14 7 0 0 0 79 7 14
2011 IS-06 62 15 0 15 0 8 0 83 17 13
2008 IS 62 19 6 0 9 0 4 84 10 53
2008 IS-04 55 18 14 0 9 0 5 76 10 22

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 29 12 8 8 0 2 70 17 50
2017 IS-04 48 42 10 0 0 0 0 90 0 19
2017 IS-05 14 38 14 14 14 0 7 55 30 15
2014 IS 46 35 7 9 3 1 0 82 12 76
2014 IS-03 79 7 7 0 0 7 0 92 0 14
2014 IS-04 47 29 8 8 8 0 0 76 16 25
2014 IS-05 6 71 6 18 0 0 0 76 18 17
2011 IS 51 31 3 13 3 0 0 81 16 75
2011 IS-03 50 33 6 6 6 0 0 83 11 18
2011 IS-04 52 38 0 5 5 0 0 90 10 21
2011 IS-05 43 36 0 21 0 0 0 79 21 14
2011 IS-06 46 23 8 23 0 0 0 69 23 13
2008 IS 53 23 15 2 6 0 2 77 8 53
2008 IS-04 50 32 14 0 5 0 0 82 5 22

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 29 16 8 2 0 2 73 11 50
2017 IS-04 42 36 16 6 0 0 0 78 6 19
2017 IS-05 32 19 21 14 7 0 7 55 22 15
2014 IS 42 29 8 12 8 1 0 72 20 76
2014 IS-03 57 36 0 0 7 0 0 93 7 14
2014 IS-04 43 25 8 12 12 0 0 69 24 25
2014 IS-05 12 47 12 12 12 6 0 63 25 17

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 48 12 6 4 7 0 76 11 50
2017 IS-04 23 38 10 11 4 13 0 70 18 19
2017 IS-05 7 72 14 0 0 7 0 85 0 15
2014 IS 20 31 17 14 9 10 0 56 25 76
2014 IS-03 21 29 21 7 7 14 0 58 17 14
2014 IS-04 8 31 24 17 8 12 0 45 29 25
2014 IS-05 18 29 18 12 12 12 0 53 27 17
2011 IS 31 33 19 11 4 3 0 66 15 75
2011 IS-03 22 50 17 11 0 0 0 72 11 18
2011 IS-04 29 24 29 10 5 5 0 55 15 21
2011 IS-05 21 21 21 14 14 7 0 46 31 14
2011 IS-06 38 46 8 8 0 0 0 85 8 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 42 11 16 6 5 0 66 23 50
2017 IS-04 17 30 12 22 10 9 0 52 35 19
2017 IS-05 7 68 0 18 0 7 0 80 20 15
2014 IS 8 33 12 25 17 4 1 43 45 76
2014 IS-03 7 21 14 29 14 14 0 33 50 14
2014 IS-04 4 31 13 24 24 0 4 37 49 25
2014 IS-05 12 29 12 29 12 6 0 44 44 17
2011 IS 24 42 12 9 11 1 0 67 21 74
2011 IS-03 24 41 12 6 12 6 0 69 19 17
2011 IS-04 24 38 5 19 14 0 0 62 33 21
2011 IS-05 7 43 36 7 7 0 0 50 14 14
2011 IS-06 31 54 8 0 8 0 0 85 8 13
2008 IS 23 45 19 8 6 0 0 68 13 53
2008 IS-04 32 36 14 5 14 0 0 68 18 22

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 15 27 15 32 8 3 0 43 41 50
2017 IS-04 11 25 18 22 15 9 0 40 41 19
2017 IS-05 7 26 14 53 0 0 0 33 53 15
2014 IS 4 22 21 25 21 7 0 28 49 76
2014 IS-03 7 7 36 36 7 7 0 15 46 14
2014 IS-04 4 20 21 20 28 8 0 26 51 25
2014 IS-05 0 35 6 29 24 6 0 38 56 17
2011 IS 15 38 14 24 7 3 0 54 32 74
2011 IS-03 12 53 6 12 12 6 0 69 25 17
2011 IS-04 19 24 19 29 10 0 0 43 38 21
2011 IS-05 7 29 14 36 7 7 0 38 46 14
2011 IS-06 8 46 23 23 0 0 0 54 23 13
2008 IS 13 32 19 19 9 8 0 49 31 53
2008 IS-04 18 32 14 14 18 5 0 52 33 22

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 18 23 27 11 9 0 33 42 50
2017 IS-04 0 33 11 28 10 18 0 40 46 19
2017 IS-05 7 0 40 28 25 0 0 7 53 15
2014 IS 7 35 13 19 20 7 0 45 42 76
2014 IS-03 7 36 14 21 14 7 0 46 38 14
2014 IS-04 8 24 20 16 33 0 0 31 49 25
2014 IS-05 6 18 18 24 24 12 0 27 53 17
2011 IS 20 31 15 16 12 5 0 54 30 74
2011 IS-03 24 24 12 29 12 0 0 47 41 17
2011 IS-04 19 29 19 0 24 10 0 53 26 21
2011 IS-05 7 43 7 29 7 7 0 54 38 14
2011 IS-06 23 38 31 8 0 0 0 62 8 13
2008 IS 13 34 17 15 8 13 0 54 26 53
2008 IS-04 23 23 14 18 14 9 0 50 35 22

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 34 10 29 6 2 0 54 36 50
2017 IS-04 22 35 10 23 4 6 0 61 28 19
2017 IS-05 0 38 14 42 7 0 0 38 49 15
2014 IS 8 37 10 29 16 0 0 45 45 76
2014 IS-03 14 21 14 43 7 0 0 36 50 14
2014 IS-04 4 43 8 24 21 0 0 47 45 25
2014 IS-05 6 24 12 35 24 0 0 29 59 17
2011 IS 15 53 7 15 7 4 0 70 23 74
2011 IS-03 6 59 12 12 6 6 0 69 19 17
2011 IS-04 24 43 10 14 5 5 0 70 20 21
2011 IS-05 7 50 7 14 14 7 0 62 31 14
2011 IS-06 15 69 0 8 8 0 0 85 15 13
2008 IS 23 23 19 21 15 0 0 45 36 53
2008 IS-04 32 23 9 18 18 0 0 55 36 22
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 49 15 21 3 0 0 61 24 49
2017 IS-04 11 53 5 23 8 0 0 64 30 19
2017 IS-05 0 55 15 30 0 0 0 55 30 14
2014 IS 21 42 10 12 15 0 0 63 27 76
2014 IS-03 29 50 0 14 7 0 0 79 21 14
2014 IS-04 20 47 8 4 21 0 0 67 25 25
2014 IS-05 18 24 18 24 18 0 0 41 41 17
2011 IS 31 39 9 13 8 0 0 69 21 75
2011 IS-03 28 61 6 6 0 0 0 89 6 18
2011 IS-04 33 38 5 14 10 0 0 71 24 21
2011 IS-05 14 36 14 29 7 0 0 50 36 14
2011 IS-06 46 8 23 8 15 0 0 54 23 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 52 7 22 2 0 0 68 24 49
2017 IS-04 21 50 9 19 0 0 0 71 19 19
2017 IS-05 7 42 13 37 0 0 0 49 37 14

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 37 9 15 8 15 6 60 28 50
2017 IS-04 15 29 6 11 3 30 6 69 22 19
2017 IS-05 0 42 24 21 7 0 7 45 30 15
2014 IS 12 17 14 25 12 13 8 36 46 76
2014 IS-03 21 14 14 21 7 7 14 45 36 14
2014 IS-04 12 12 8 25 16 12 16 33 57 25
2014 IS-05 6 6 18 35 18 18 0 14 64 17

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 37 14 8 6 0 2 71 15 50
2017 IS-04 32 35 27 6 0 0 0 67 6 19
2017 IS-05 18 40 14 14 7 0 7 63 22 15
2014 IS 36 38 10 9 7 0 0 75 16 76
2014 IS-03 43 36 7 14 0 0 0 79 14 14
2014 IS-04 43 31 10 8 8 0 0 75 16 25
2014 IS-05 18 53 12 0 18 0 0 71 18 17
2011 IS 56 25 5 8 5 0 0 81 13 75
2011 IS-03 61 33 0 6 0 0 0 94 6 18
2011 IS-04 52 29 5 0 14 0 0 81 14 21
2011 IS-05 57 21 7 14 0 0 0 79 14 14
2011 IS-06 46 15 15 15 8 0 0 62 23 13
2008 IS 43 30 9 6 9 0 2 75 15 53
2008 IS-04 41 27 5 14 14 0 0 68 27 22

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 32 25 21 0 0 5 51 23 19
2017 IS-05 9 38 25 19 0 0 9 52 21 11
2014 IS 15 28 24 22 0 3 7 48 25 28
2014 IS-05 8 31 23 23 0 8 8 45 27 13

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 42 8 15 4 2 0 73 19 50
2017 IS-04 35 34 9 17 0 5 0 73 18 19
2017 IS-05 7 65 7 14 7 0 0 72 21 15
2014 IS 31 39 9 14 1 1 4 74 16 76
2014 IS-03 36 14 14 29 0 0 7 54 31 14
2014 IS-04 31 29 16 16 0 0 8 66 17 25
2014 IS-05 24 53 6 12 6 0 0 76 18 17
2011 IS 44 39 7 9 1 0 0 83 11 75
2011 IS-03 28 39 11 22 0 0 0 67 22 18
2011 IS-04 43 33 10 10 5 0 0 76 14 21
2011 IS-05 36 57 0 7 0 0 0 93 7 14
2011 IS-06 69 31 0 0 0 0 0 100 0 13
2008 IS 47 30 4 9 6 4 0 80 16 53
2008 IS-04 41 36 5 9 9 0 0 77 18 22

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 39 6 14 4 6 0 74 19 50
2017 IS-04 35 39 6 9 0 11 0 83 10 19
2017 IS-05 18 47 14 14 7 0 0 65 21 15
2014 IS 25 38 12 10 7 4 5 69 19 76
2014 IS-03 14 29 21 0 14 7 14 55 18 14
2014 IS-04 24 33 12 16 4 4 8 64 22 25
2014 IS-05 12 47 6 18 12 6 0 63 31 17
2011 IS 36 27 12 11 8 7 0 67 20 75
2011 IS-03 22 22 17 11 11 17 0 53 27 18
2011 IS-04 38 29 19 0 10 5 0 70 10 21
2011 IS-05 29 21 7 43 0 0 0 50 43 14
2011 IS-06 54 38 0 0 0 8 0 100 0 13
2008 IS 43 23 11 8 6 8 2 73 15 53
2008 IS-04 45 23 5 14 9 5 0 71 24 22

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 9 39 14 27 10 0 0 49 37 50
2017 IS-04 10 57 5 28 0 0 0 67 28 19
2017 IS-05 7 18 26 28 21 0 0 25 49 15
2014 IS 14 37 12 20 17 0 0 51 37 76
2014 IS-03 21 43 0 14 21 0 0 64 36 14
2014 IS-04 12 39 8 21 20 0 0 51 41 25
2014 IS-05 12 35 18 18 18 0 0 47 35 17
2011 IS 27 41 8 12 8 0 4 71 21 75
2011 IS-03 22 44 11 22 0 0 0 67 22 18
2011 IS-04 38 29 5 10 14 0 5 70 25 21
2011 IS-05 29 57 0 14 0 0 0 86 14 14
2011 IS-06 23 31 15 8 15 0 8 58 25 13
2008 IS 26 49 8 9 6 0 2 77 15 53
2008 IS-04 32 41 5 9 9 0 5 76 19 22

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 42 8 4 4 0 0 84 8 49
2017 IS-04 43 27 14 5 11 0 0 70 16 19
2017 IS-05 22 78 0 0 0 0 0 100 0 14
2014 IS 36 47 7 9 1 0 0 83 10 76
2014 IS-03 36 36 7 14 7 0 0 71 21 14
2014 IS-04 28 49 12 12 0 0 0 76 12 25
2014 IS-05 41 41 6 12 0 0 0 82 12 17
2011 IS 49 32 11 7 1 0 0 81 8 75
2011 IS-03 28 67 6 0 0 0 0 94 0 18
2011 IS-04 62 10 14 10 5 0 0 71 14 21
2011 IS-05 43 36 14 7 0 0 0 79 7 14
2011 IS-06 77 8 15 0 0 0 0 85 0 13
2008 IS 51 38 2 8 2 0 0 89 9 53
2008 IS-04 59 32 0 9 0 0 0 91 9 22

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 36 9 2 2 0 0 87 4 50
2017 IS-04 42 38 14 0 6 0 0 81 6 19
2017 IS-05 39 54 0 7 0 0 0 93 7 15
2014 IS 58 27 10 4 1 0 0 84 5 76
2014 IS-03 50 36 14 0 0 0 0 86 0 14
2014 IS-04 57 24 12 8 0 0 0 80 8 25
2014 IS-05 71 24 0 0 6 0 0 94 6 17
2011 IS 57 32 5 4 1 0 0 89 5 75
2011 IS-03 56 44 0 0 0 0 0 100 0 18
2011 IS-04 57 29 5 10 0 0 0 86 10 21
2011 IS-05 50 50 0 0 0 0 0 100 0 14
2011 IS-06 69 23 8 0 0 0 0 92 0 13
2008 IS 45 42 2 9 2 0 0 87 11 53
2008 IS-04 50 45 0 5 0 0 0 95 5 22

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 37 18 24 6 3 0 50 32 50
2017 IS-04 10 32 32 17 6 3 0 43 23 19
2017 IS-05 7 35 12 39 7 0 0 42 46 15
2014 IS 12 25 17 23 20 4 0 38 44 76
2014 IS-03 14 21 14 21 21 7 0 38 46 14
2014 IS-04 8 24 16 16 33 4 0 33 51 25
2014 IS-05 6 29 12 29 18 6 0 38 50 17
2011 IS 23 31 17 19 7 1 3 56 26 75
2011 IS-03 11 44 6 28 0 6 6 63 31 18
2011 IS-04 33 19 24 10 14 0 0 52 24 21
2011 IS-05 21 36 7 36 0 0 0 57 36 14
2011 IS-06 23 31 31 8 8 0 0 54 15 13
2008 IS 21 45 15 11 6 2 0 67 17 53
2008 IS-04 27 32 18 14 9 0 0 59 23 22

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 48 16 20 8 4 0 54 30 50
2017 IS-04 4 48 6 31 6 6 0 55 39 19
2017 IS-05 0 54 18 14 14 0 0 54 28 15
2014 IS 9 32 9 18 24 5 3 44 46 76
2014 IS-03 7 14 14 29 29 7 0 23 62 14
2014 IS-04 12 31 12 12 29 4 0 45 43 25
2014 IS-05 0 35 6 29 18 12 0 40 53 17
2011 IS 19 33 12 16 17 1 1 53 34 75
2011 IS-03 6 56 6 11 22 0 0 61 33 18
2011 IS-04 24 19 0 19 33 0 5 45 55 21
2011 IS-05 21 36 21 21 0 0 0 57 21 14
2011 IS-06 15 31 38 8 0 8 0 50 8 13
2008 IS 38 26 17 9 9 0 0 64 19 53
2008 IS-04 32 23 18 18 9 0 0 55 27 22

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 46 19 8 2 0 0 70 10 50
2017 IS-04 31 27 36 6 0 0 0 58 6 19
2017 IS-05 28 51 14 7 0 0 0 79 7 15
2014 IS 21 40 10 15 12 1 0 62 28 76
2014 IS-03 36 29 7 14 7 7 0 69 23 14
2014 IS-04 8 35 20 16 21 0 0 43 37 25
2014 IS-05 24 41 12 12 12 0 0 65 24 17
2011 IS 35 40 7 11 8 0 0 75 19 75
2011 IS-03 50 39 6 6 0 0 0 89 6 18
2011 IS-04 38 29 5 14 14 0 0 67 29 21
2011 IS-05 7 71 7 7 7 0 0 79 14 14
2011 IS-06 38 46 0 8 8 0 0 85 15 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 47 11 14 0 0 0 75 14 50
2017 IS-04 15 54 19 11 0 0 0 70 11 19
2017 IS-05 28 40 7 25 0 0 0 68 25 15
2014 IS 33 32 12 13 11 0 0 64 24 76
2014 IS-03 36 36 21 7 0 0 0 71 7 14
2014 IS-04 28 12 24 12 25 0 0 39 37 25
2014 IS-05 47 35 0 12 6 0 0 82 18 17

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 41 20 16 4 0 0 61 19 50
2017 IS-04 10 44 31 11 4 0 0 54 15 19
2017 IS-05 28 28 14 31 0 0 0 55 31 15
2014 IS 30 34 10 15 8 1 1 66 23 76
2014 IS-03 29 36 21 0 7 7 0 69 8 14
2014 IS-04 28 24 8 33 4 0 4 53 39 25
2014 IS-05 24 41 12 12 12 0 0 65 24 17
2011 IS 38 46 8 5 3 0 0 84 8 74
2011 IS-03 39 56 6 0 0 0 0 94 0 18
2011 IS-04 48 33 10 0 10 0 0 81 10 21
2011 IS-05 21 57 14 7 0 0 0 79 7 14
2011 IS-06 42 33 8 17 0 0 0 75 17 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 46 18 15 2 7 0 62 18 50
2017 IS-04 10 25 21 26 0 18 0 42 32 19
2017 IS-05 7 54 28 4 7 0 0 61 11 15

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 50 10 9 0 0 0 81 9 50
2017 IS-04 27 57 10 6 0 0 0 84 6 19
2017 IS-05 28 42 14 17 0 0 0 69 17 15
2014 IS 34 29 8 17 12 0 0 63 29 76
2014 IS-03 36 29 14 14 7 0 0 64 21 14
2014 IS-04 35 31 4 12 17 0 0 67 29 25
2014 IS-05 29 24 6 24 18 0 0 53 41 17
2011 IS 52 32 5 3 7 0 1 85 9 75
2011 IS-03 72 17 6 0 0 0 6 94 0 18
2011 IS-04 43 43 5 5 5 0 0 86 10 21
2011 IS-05 43 36 7 7 7 0 0 79 14 14
2011 IS-06 38 31 8 0 23 0 0 69 23 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 37 8 14 14 4 9 58 32 50
2017 IS-04 21 37 5 11 6 11 9 73 21 19
2017 IS-05 7 49 7 26 11 0 0 55 38 15
2014 IS 26 20 9 21 10 4 10 53 36 76
2014 IS-03 36 14 21 14 0 7 7 58 17 14
2014 IS-04 35 28 0 16 13 4 4 68 32 25
2014 IS-05 24 24 6 35 12 0 0 47 47 17
2011 IS 33 39 4 4 3 0 17 87 8 75
2011 IS-03 39 33 6 0 0 0 22 93 0 18
2011 IS-04 43 38 5 0 10 0 5 85 10 21
2011 IS-05 21 50 7 14 0 0 7 77 15 14
2011 IS-06 15 46 0 0 0 0 38 100 0 13
2008 IS 55 21 4 6 6 0 9 83 13 53
2008 IS-04 59 23 5 5 5 0 5 86 10 22

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 35 15 11 2 0 0 72 13 50
2017 IS-04 49 39 6 6 0 0 0 89 6 19
2017 IS-05 14 42 28 17 0 0 0 55 17 15
2014 IS 25 23 34 12 7 0 0 48 18 76
2014 IS-03 43 29 21 0 7 0 0 71 7 14
2014 IS-04 20 31 33 12 4 0 0 51 16 25
2014 IS-05 18 6 47 12 18 0 0 24 29 17
2011 IS 37 33 19 7 4 0 0 71 11 75
2011 IS-03 61 33 0 6 0 0 0 94 6 18
2011 IS-04 38 29 29 5 0 0 0 67 5 21
2011 IS-05 14 36 29 21 0 0 0 50 21 14
2011 IS-06 15 31 31 0 23 0 0 46 23 13
2008 IS 32 36 19 11 2 0 0 68 13 53
2008 IS-04 14 36 27 18 5 0 0 50 23 22

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 36 10 10 5 3 4 72 16 50
2017 IS-04 39 25 17 5 6 9 0 70 11 19
2017 IS-05 21 42 7 19 4 0 7 67 26 15
2014 IS 35 18 12 16 4 9 5 62 24 76
2014 IS-03 64 14 14 7 0 0 0 79 7 14
2014 IS-04 31 16 4 16 10 20 4 62 33 25
2014 IS-05 24 24 18 29 0 6 0 50 31 17
2011 IS 52 24 12 3 7 1 1 78 10 75
2011 IS-03 61 22 6 0 6 0 6 88 6 18
2011 IS-04 48 24 19 0 10 0 0 71 10 21
2011 IS-05 50 29 14 7 0 0 0 79 7 14
2011 IS-06 38 23 8 8 15 8 0 67 25 13

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 31 28 41 50
2017 IS-04 19 25 56 19
2017 IS-05 46 21 33 15
2014 IS 38 18 43 75
2014 IS-03 21 29 50 14
2014 IS-04 47 20 33 24
2014 IS-05 41 12 47 17
2011 IS 39 36 25 75
2011 IS-03 39 44 17 18
2011 IS-04 38 38 24 21
2011 IS-05 43 14 43 14
2011 IS-06 15 62 23 13

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 IS 0 20 67 7 7 0 16
2014 IS 7 24 55 0 9999 14 28
2014 IS-04 9 26 65 0 9999 0 11
2011 IS 21 31 38 3 9999 7 29
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 50 14 12 2 0 0 72 14 49
2017 IS-04 14 39 20 22 6 0 0 53 27 19
2017 IS-05 15 65 15 5 0 0 0 80 5 14
2014 IS 33 42 10 8 6 1 0 76 14 76
2014 IS-03 29 36 14 0 14 7 0 69 15 14
2014 IS-04 35 35 12 12 6 0 0 71 17 25
2014 IS-05 35 41 6 12 6 0 0 76 18 17
2011 IS 35 44 8 8 5 0 0 79 13 75
2011 IS-03 33 56 11 0 0 0 0 89 0 18
2011 IS-04 43 24 5 14 14 0 0 67 29 21
2011 IS-05 14 79 7 0 0 0 0 93 0 14
2011 IS-06 54 15 15 8 8 0 0 69 15 13
2008 IS 40 45 11 4 0 0 0 85 4 53
2008 IS-04 45 41 9 5 0 0 0 86 5 22

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 15 47 8 22 4 3 0 64 27 50
2017 IS-04 20 54 0 17 6 3 0 77 23 19
2017 IS-05 0 47 7 39 0 7 0 51 42 15
2014 IS 24 44 16 9 7 0 0 68 16 76
2014 IS-03 21 36 36 7 0 0 0 57 7 14
2014 IS-04 28 39 13 4 16 0 0 67 20 25
2014 IS-05 18 41 12 24 6 0 0 59 29 17
2011 IS 41 47 7 5 0 0 0 88 5 75
2011 IS-03 28 67 6 0 0 0 0 94 0 18
2011 IS-04 43 48 5 5 0 0 0 90 5 21
2011 IS-05 36 64 0 0 0 0 0 100 0 14
2011 IS-06 54 23 8 15 0 0 0 77 15 13

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 28 37 12 5 2 0 18 45 50
2017 IS-04 6 31 32 21 10 0 0 31 37 19
2017 IS-05 11 40 42 7 0 0 0 7 51 15
2014 IS 23 34 25 14 4 0 0 18 57 76
2014 IS-03 21 14 43 21 0 0 0 21 36 14
2014 IS-04 29 43 4 20 4 0 0 24 72 25
2014 IS-05 18 35 29 12 6 0 0 18 53 17
2011 IS 16 29 31 13 8 1 1 22 47 75
2011 IS-03 6 39 28 11 17 0 0 28 44 18
2011 IS-04 10 29 38 19 5 0 0 24 38 21
2011 IS-05 21 43 29 0 0 0 7 0 69 14
2011 IS-06 23 15 38 15 8 0 0 23 38 13
2008 IS 15 26 34 21 2 0 2 23 42 53
2008 IS-04 23 23 27 23 0 0 5 24 48 22

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 20 40 17 5 2 2 23 35 50
2017 IS-04 5 17 34 29 10 6 0 41 23 19
2017 IS-05 14 31 55 0 0 0 0 0 45 15
2014 IS 18 29 25 17 8 3 1 26 49 76
2014 IS-03 21 29 21 7 14 0 7 23 54 14
2014 IS-04 21 31 16 24 4 4 0 29 55 25
2014 IS-05 12 35 24 18 12 0 0 29 47 17
2011 IS 8 24 35 15 13 1 4 30 34 75
2011 IS-03 6 17 39 22 17 0 0 39 22 18
2011 IS-04 14 19 29 19 14 0 5 35 35 21
2011 IS-05 0 36 36 14 0 0 14 17 42 14
2011 IS-06 8 31 46 8 8 0 0 15 38 13
2008 IS 4 26 43 21 4 0 2 25 31 53
2008 IS-04 5 36 32 23 0 0 5 24 43 22

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 39 35 18 6 2 0 0 8 74 50
2017 IS-04 48 23 23 0 6 0 0 6 72 19
2017 IS-05 21 61 11 7 0 0 0 7 82 15
2014 IS 51 26 14 4 4 1 0 8 78 76
2014 IS-03 64 14 7 0 14 0 0 14 79 14
2014 IS-04 47 28 17 8 0 0 0 8 75 25
2014 IS-05 41 41 6 0 6 6 0 6 88 17
2011 IS 39 30 12 8 8 1 1 17 71 74
2011 IS-03 50 11 22 6 11 0 0 17 61 18
2011 IS-04 50 25 10 5 5 0 5 11 79 20
2011 IS-05 50 29 7 14 0 0 0 14 79 14
2011 IS-06 15 46 15 15 8 0 0 23 62 13
2008 IS 42 42 17 0 0 0 0 0 83 53
2008 IS-04 50 32 18 0 0 0 0 0 82 22

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 24 38 20 4 0 0 24 37 50
2017 IS-04 4 20 43 32 0 0 0 32 25 19
2017 IS-05 25 40 28 7 0 0 0 7 65 15
2014 IS 23 34 28 11 4 1 0 15 57 75
2014 IS-03 7 29 43 14 7 0 0 21 36 14
2014 IS-04 28 25 35 12 0 0 0 12 53 25
2014 IS-05 31 38 13 6 6 6 0 13 73 16
2011 IS 19 26 30 11 12 1 1 24 46 74
2011 IS-03 6 33 33 11 17 0 0 28 39 18
2011 IS-04 29 24 33 0 14 0 0 14 52 21
2011 IS-05 36 21 29 7 0 0 7 8 62 14
2011 IS-06 15 31 31 15 8 0 0 23 46 13
2008 IS 11 36 30 21 2 0 0 23 47 53
2008 IS-04 14 36 32 14 5 0 0 18 50 22

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 32 13 19 0 1 4 20 67 50
2017 IS-04 21 25 6 45 0 4 0 46 48 19
2017 IS-05 51 35 14 0 0 0 0 0 86 15
2014 IS 32 23 20 12 9 0 4 22 58 76
2014 IS-03 7 21 29 29 7 0 7 38 31 14
2014 IS-04 37 20 20 12 12 0 0 24 57 25
2014 IS-05 53 18 12 0 12 0 6 13 75 17
2011 IS 28 22 30 4 14 0 3 18 51 74
2011 IS-03 22 17 39 6 17 0 0 22 39 18
2011 IS-04 33 19 29 5 10 0 5 15 55 21
2011 IS-05 21 36 29 0 7 0 7 8 62 14
2011 IS-06 50 25 17 0 8 0 0 8 75 12
2008 IS 21 15 27 23 6 0 8 31 40 52
2008 IS-04 27 14 32 14 0 0 14 16 47 22

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 25 13 41 15 0 6 2 16 40 49
2017 IS-04 20 15 28 27 0 10 0 30 38 19
2017 IS-05 37 11 52 0 0 0 0 0 48 14
2014 IS 14 21 17 25 14 3 7 43 38 76
2014 IS-03 0 14 14 29 29 0 14 67 17 14
2014 IS-04 21 31 8 16 16 0 8 34 57 25
2014 IS-05 12 24 29 18 12 6 0 31 38 17
2011 IS 5 19 35 27 13 0 1 41 24 75
2011 IS-03 6 6 50 28 11 0 0 39 11 18
2011 IS-04 10 33 19 24 14 0 0 38 43 21
2011 IS-05 7 14 43 29 7 0 0 36 21 14
2011 IS-06 0 23 23 31 15 0 8 50 25 13
2008 IS 11 23 28 28 4 0 6 34 36 53
2008 IS-04 9 27 32 14 5 0 14 21 42 22

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 33 20 8 4 0 0 12 68 50
2017 IS-04 46 17 21 12 4 0 0 16 63 19
2017 IS-05 28 46 26 0 0 0 0 0 74 15
2014 IS 27 27 29 8 4 1 4 12 57 76
2014 IS-03 14 21 36 21 0 0 7 23 38 14
2014 IS-04 25 31 28 0 8 0 8 9 62 25
2014 IS-05 35 12 35 6 6 6 0 13 50 17

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 22 12 6 4 0 0 78 10 50
2017 IS-04 68 17 15 0 0 0 0 85 0 19
2017 IS-05 35 31 7 21 7 0 0 65 28 15
2014 IS 46 28 8 10 8 0 0 74 18 76
2014 IS-03 57 14 7 14 7 0 0 71 21 14
2014 IS-04 39 33 8 8 12 0 0 72 20 25
2014 IS-05 18 35 18 24 6 0 0 53 29 17

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 31 6 4 4 0 0 85 8 50
2017 IS-04 52 37 6 0 5 0 0 89 5 19
2017 IS-05 32 47 7 7 7 0 0 79 14 15
2014 IS 46 41 4 7 3 0 0 87 9 76
2014 IS-03 57 29 14 0 0 0 0 86 0 14
2014 IS-04 53 35 0 4 8 0 0 88 12 25
2014 IS-05 12 71 6 12 0 0 0 82 12 17

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 50 20 2 0 8 0 76 2 50
2017 IS-04 27 51 11 0 0 11 0 87 0 19
2017 IS-05 14 54 25 0 0 7 0 73 0 15
2014 IS 32 30 15 7 0 16 1 74 8 76
2014 IS-03 21 36 14 7 0 21 0 73 9 14
2014 IS-04 31 28 21 8 0 8 4 67 9 25
2014 IS-05 24 18 12 12 0 35 0 64 18 17

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 55 12 2 2 8 0 83 5 50
2017 IS-04 15 56 11 0 0 17 0 86 0 19
2017 IS-05 7 61 18 7 0 7 0 73 7 15
2014 IS 34 34 12 7 1 12 0 77 9 76
2014 IS-03 29 50 7 7 0 7 0 85 8 14
2014 IS-04 28 31 25 12 0 4 0 61 12 25
2014 IS-05 18 29 12 0 6 35 0 73 9 17
2011 IS 32 47 14 1 3 3 0 82 4 74
2011 IS-03 29 65 6 0 0 0 0 94 0 17
2011 IS-04 33 57 5 0 5 0 0 90 5 21
2011 IS-05 14 36 29 0 7 14 0 58 8 14
2011 IS-06 31 46 15 8 0 0 0 77 8 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 52 12 4 0 2 0 84 4 50
2017 IS-04 32 54 3 4 0 6 0 92 4 19
2017 IS-05 7 65 21 7 0 0 0 72 7 15
2014 IS 34 36 11 15 1 1 1 72 17 76
2014 IS-03 36 36 21 7 0 0 0 71 7 14
2014 IS-04 31 31 10 20 0 4 4 68 21 25
2014 IS-05 18 59 6 12 6 0 0 76 18 17
2011 IS 42 45 4 7 1 0 0 88 8 73
2011 IS-03 35 53 6 6 0 0 0 88 6 17
2011 IS-04 52 33 0 10 5 0 0 86 14 21
2011 IS-05 21 71 0 7 0 0 0 93 7 14
2011 IS-06 46 46 0 8 0 0 0 92 8 13
2008 IS 42 36 13 6 4 0 0 77 9 53
2008 IS-04 50 27 9 5 9 0 0 77 14 22

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 30 13 10 2 7 4 73 13 50
2017 IS-04 31 23 11 9 0 19 6 73 12 19
2017 IS-05 21 31 14 21 7 0 7 55 30 15
2014 IS 30 28 8 15 4 4 12 69 22 76
2014 IS-03 36 21 14 7 0 7 14 73 9 14
2014 IS-04 24 24 4 21 4 4 20 62 33 25
2014 IS-05 6 41 18 18 6 6 6 53 27 17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 49 4 6 2 4 0 87 9 50
2017 IS-04 31 48 6 6 6 5 0 82 12 19
2017 IS-05 25 54 7 7 0 7 0 85 7 15
2014 IS 43 42 8 3 3 3 0 87 5 76
2014 IS-03 36 29 29 0 0 7 0 69 0 14
2014 IS-04 33 47 8 4 4 4 0 84 8 25
2014 IS-05 29 59 0 6 6 0 0 88 12 17
2011 IS 45 37 11 1 3 3 0 85 4 75
2011 IS-03 39 39 11 0 6 6 0 82 6 18
2011 IS-04 48 24 14 5 5 5 0 75 10 21
2011 IS-05 21 71 7 0 0 0 0 93 0 14
2011 IS-06 69 23 8 0 0 0 0 92 0 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 51 12 6 0 2 0 81 6 50
2017 IS-04 15 63 11 5 0 6 0 83 5 19
2017 IS-05 14 58 14 14 0 0 0 72 14 15
2014 IS 38 32 10 12 3 5 0 73 16 76
2014 IS-03 29 29 14 7 0 21 0 73 9 14
2014 IS-04 43 33 4 12 4 4 0 80 16 25
2014 IS-05 12 47 12 24 6 0 0 59 29 17
2011 IS 40 35 8 12 1 4 0 78 14 75
2011 IS-03 28 44 0 22 0 6 0 76 24 18
2011 IS-04 52 14 14 5 5 10 0 74 11 21
2011 IS-05 29 57 7 7 0 0 0 86 7 14
2011 IS-06 38 38 8 15 0 0 0 77 15 13
2008 IS 49 43 6 0 2 0 0 92 2 53
2008 IS-04 50 41 5 0 5 0 0 91 5 22

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 38 21 10 4 9 0 62 15 50
2017 IS-04 21 32 22 6 6 13 0 61 13 19
2017 IS-05 7 40 28 18 7 0 0 47 25 15
2014 IS 18 34 21 12 8 7 1 56 21 76
2014 IS-03 21 21 14 21 7 14 0 50 33 14
2014 IS-04 20 33 16 8 12 8 4 60 22 25
2014 IS-05 6 18 47 12 12 6 0 25 25 17
2011 IS 20 31 21 13 8 7 0 54 23 75
2011 IS-03 6 44 17 17 11 6 0 53 29 18
2011 IS-04 24 29 29 0 14 5 0 55 15 21
2011 IS-05 14 50 14 14 0 7 0 69 15 14
2011 IS-06 31 15 23 23 0 8 0 50 25 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 15 22 18 10 19 6 33 38 50
2017 IS-04 10 6 11 27 11 35 0 24 59 19
2017 IS-05 0 21 45 14 7 7 7 24 24 15
2014 IS 13 20 18 17 10 15 7 42 35 76
2014 IS-03 7 14 14 21 14 21 7 30 50 14
2014 IS-04 12 24 12 16 16 17 4 45 40 25
2014 IS-05 6 18 29 18 6 18 6 31 31 17
2011 IS 13 21 16 12 9 21 7 48 30 75
2011 IS-03 6 33 11 6 6 22 17 64 18 18
2011 IS-04 19 14 19 19 10 19 0 41 35 21
2011 IS-05 0 14 14 29 14 29 0 20 60 14
2011 IS-06 23 15 15 0 8 23 15 63 13 13

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 51 6 16 8 0 0 70 24 50
2017 IS-04 36 54 0 6 4 0 0 90 10 19
2017 IS-05 7 60 7 12 14 0 0 67 26 15
2014 IS 17 51 5 19 8 0 0 68 27 76
2014 IS-03 14 64 0 7 14 0 0 79 21 14
2014 IS-04 8 51 4 29 8 0 0 59 37 25
2014 IS-05 24 53 6 6 12 0 0 76 18 17
2011 IS 21 47 3 17 12 0 0 68 29 75
2011 IS-03 22 56 0 6 17 0 0 78 22 18
2011 IS-04 19 52 0 14 14 0 0 71 29 21
2011 IS-05 7 64 0 29 0 0 0 71 29 14
2011 IS-06 31 8 15 23 23 0 0 38 46 13
2008 IS 34 43 4 17 2 0 0 77 19 53
2008 IS-04 32 50 0 14 5 0 0 82 18 22

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 47 7 19 0 0 0 74 19 50
2017 IS-04 27 46 12 15 0 0 0 73 15 19
2017 IS-05 7 54 7 32 0 0 0 61 32 15
2014 IS 36 38 10 9 7 0 0 74 16 76
2014 IS-03 43 7 21 21 7 0 0 50 29 14
2014 IS-04 24 61 0 8 8 0 0 84 16 25
2014 IS-05 29 47 12 6 6 0 0 76 12 17
2011 IS 36 45 4 11 4 0 0 81 15 74
2011 IS-03 28 50 6 11 6 0 0 78 17 18
2011 IS-04 43 43 0 5 10 0 0 86 14 21
2011 IS-05 21 50 7 21 0 0 0 71 21 14
2011 IS-06 42 50 8 0 0 0 0 92 0 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 41 15 6 2 0 0 77 8 50
2017 IS-04 27 50 14 10 0 0 0 77 10 19
2017 IS-05 25 42 26 7 0 0 0 67 7 15
2014 IS 41 36 18 1 3 0 0 78 4 75
2014 IS-03 36 43 14 7 0 0 0 79 7 14
2014 IS-04 49 31 16 0 4 0 0 80 4 25
2014 IS-05 31 31 31 0 6 0 0 63 6 16

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 65 31 2 0 0 2 0 98 0 50
2017 IS-04 60 34 0 0 0 6 0 100 0 19
2017 IS-05 53 40 7 0 0 0 0 93 0 15
2014 IS 72 19 4 4 0 1 0 92 4 76
2014 IS-03 71 21 0 0 0 7 0 100 0 14
2014 IS-04 69 16 8 8 0 0 0 84 8 25
2014 IS-05 65 24 6 6 0 0 0 88 6 17
2011 IS 74 14 3 1 3 5 0 93 4 73
2011 IS-03 89 0 0 0 6 6 0 94 6 18
2011 IS-04 81 14 0 0 5 0 0 95 5 21
2011 IS-05 54 38 0 8 0 0 0 92 8 13
2011 IS-06 50 17 17 0 0 17 0 80 0 12
2008 IS 77 11 6 2 2 0 2 90 4 53
2008 IS-04 77 9 0 5 5 0 5 90 10 22

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 27 9 6 0 0 0 86 6 50
2017 IS-04 58 19 17 6 0 0 0 77 6 19
2017 IS-05 42 46 7 5 0 0 0 88 5 15
2014 IS 69 20 7 3 1 0 0 89 4 76
2014 IS-03 64 29 7 0 0 0 0 93 0 14
2014 IS-04 67 16 12 6 0 0 0 83 6 25
2014 IS-05 65 24 0 6 6 0 0 88 12 17
2011 IS 72 19 1 4 4 0 0 91 8 75
2011 IS-03 83 11 0 6 0 0 0 94 6 18
2011 IS-04 71 10 0 10 10 0 0 81 19 21
2011 IS-05 57 29 7 0 7 0 0 86 7 14
2011 IS-06 69 31 0 0 0 0 0 100 0 13
2008 IS 60 21 8 4 6 0 2 83 10 53
2008 IS-04 68 14 0 5 9 0 5 86 14 22

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 66 25 4 4 0 0 0 91 4 50
2017 IS-04 64 19 6 12 0 0 0 83 12 19
2017 IS-05 53 40 7 0 0 0 0 93 0 15
2014 IS 77 14 2 3 3 0 1 93 5 76
2014 IS-03 79 21 0 0 0 0 0 100 0 14
2014 IS-04 75 12 6 4 0 0 4 90 4 25
2014 IS-05 76 12 0 6 6 0 0 88 12 17
2011 IS 77 11 3 5 0 1 3 92 6 74
2011 IS-03 83 17 0 0 0 0 0 100 0 18
2011 IS-04 81 5 5 5 0 0 5 90 5 21
2011 IS-05 64 21 0 7 0 0 7 92 8 14
2011 IS-06 75 8 0 17 0 0 0 83 17 12
2008 IS 75 6 8 2 4 0 6 86 6 53
2008 IS-04 68 9 0 0 9 0 14 89 11 22

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 72 17 4 2 2 0 2 91 5 50
2017 IS-04 68 20 6 6 0 0 0 88 6 19
2017 IS-05 60 26 7 0 0 0 7 93 0 15
2014 IS 86 8 0 4 0 0 3 96 4 76
2014 IS-03 93 7 0 0 0 0 0 100 0 14
2014 IS-04 80 8 0 4 0 0 8 96 4 25
2014 IS-05 88 6 0 6 0 0 0 94 6 17
2011 IS 84 9 1 3 0 1 1 96 3 75
2011 IS-03 94 6 0 0 0 0 0 100 0 18
2011 IS-04 81 5 0 10 0 0 5 90 10 21
2011 IS-05 71 29 0 0 0 0 0 100 0 14
2011 IS-06 85 8 8 0 0 0 0 92 0 13
2008 IS 87 2 2 0 2 0 8 96 2 53
2008 IS-04 82 0 0 0 5 0 14 95 5 22

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 38 9 0 0 2 0 90 0 50
2017 IS-04 37 48 9 0 0 6 0 90 0 19
2017 IS-05 39 49 12 0 0 0 0 88 0 15
2014 IS 59 24 9 4 3 1 0 84 7 76
2014 IS-03 43 43 14 0 0 0 0 86 0 14
2014 IS-04 69 4 16 8 0 4 0 75 8 25
2014 IS-05 53 35 0 6 6 0 0 88 12 17

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 25 10 0 2 2 2 87 2 50
2017 IS-04 54 34 12 0 0 0 0 88 0 19
2017 IS-05 35 40 18 0 0 7 0 80 0 15
2014 IS 70 14 8 4 1 0 3 87 5 76
2014 IS-03 57 29 7 7 0 0 0 86 7 14
2014 IS-04 72 8 16 0 0 0 4 84 0 25
2014 IS-05 71 18 0 12 0 0 0 88 12 17
2011 IS 69 13 7 0 1 4 5 91 1 75
2011 IS-03 67 11 6 0 0 6 11 93 0 18
2011 IS-04 81 0 10 0 0 5 5 89 0 21
2011 IS-05 57 43 0 0 0 0 0 100 0 14
2011 IS-06 69 15 15 0 0 0 0 85 0 13
2008 IS 75 15 2 0 2 0 6 96 2 53
2008 IS-04 68 18 0 0 5 0 9 95 5 22

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 18 82 50
2014 IS 22 78 76
2014 IS-04 35 65 25

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 IS 82 17

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 IS 29 17

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 IS 53 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 IS 29 17

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2014 IS 35 17

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 IS 53 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2014 IS 59 17

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 IS 29 17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 IS 41 17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 IS 35 17

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 IS 29 17

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2014 IS 29 17

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 IS 59 17

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 IS 0 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 IS 41 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 23 20 12 0 33 6 46 20 50
2017 IS-04 10 11 6 17 0 51 6 49 38 19
2017 IS-05 0 14 39 14 0 19 14 21 21 15
2014 IS 8 16 23 5 4 36 8 43 16 76
2014 IS-03 0 21 14 0 7 43 14 50 17 14
2014 IS-04 0 12 25 12 4 39 8 22 30 25
2014 IS-05 6 18 24 6 6 35 6 40 20 17

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 39 24 6 0 13 4 64 8 50
2017 IS-04 15 43 11 6 0 19 6 78 7 19
2017 IS-05 7 28 38 7 0 14 7 44 9 15
2014 IS 12 27 23 5 4 27 1 55 13 76
2014 IS-03 7 29 29 7 7 21 0 45 18 14
2014 IS-04 0 24 25 12 4 31 4 37 24 25
2014 IS-05 12 29 18 0 6 35 0 64 9 17
2011 IS 32 33 20 3 0 12 0 74 3 75
2011 IS-03 22 50 11 6 0 11 0 81 6 18
2011 IS-04 33 33 14 0 0 19 0 82 0 21
2011 IS-05 21 36 29 0 0 14 0 67 0 14
2011 IS-06 46 15 23 8 0 8 0 67 8 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS-05 0 100 15
2014 IS 8 92 75

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 25 26 2 0 35 8 50 3 50
2017 IS-04 10 17 11 5 0 51 6 62 12 19
2017 IS-05 0 7 46 0 0 33 14 13 0 15
2014 IS 6 20 17 0 4 46 8 55 8 76
2014 IS-03 0 21 14 0 14 36 14 43 29 14
2014 IS-04 0 16 20 0 0 61 4 44 0 25
2014 IS-05 6 18 18 0 6 47 6 50 13 17

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 35 36 0 0 15 2 56 0 50
2017 IS-04 15 33 17 0 0 29 6 74 0 19
2017 IS-05 7 14 65 0 0 14 0 24 0 15
2014 IS 11 30 23 4 1 30 0 59 7 76
2014 IS-03 7 29 21 14 7 21 0 45 27 14
2014 IS-04 8 20 35 0 0 37 0 44 0 25
2014 IS-05 6 35 12 6 0 41 0 70 10 17
2011 IS 33 32 20 1 0 13 0 75 2 75
2011 IS-03 22 50 11 6 0 11 0 81 6 18
2011 IS-04 38 33 10 0 0 19 0 88 0 21
2011 IS-05 21 29 29 0 0 21 0 64 0 14
2011 IS-06 46 23 23 0 0 8 0 75 0 13

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 19 81 50
2014 IS 14 86 76

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 IS 82 18 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 49 11 6 8 0 6 73 15 50
2017 IS-04 15 50 12 11 6 0 6 69 18 19
2017 IS-05 7 65 21 7 0 0 0 72 7 15
2014 IS 20 51 13 9 5 1 0 72 14 76
2014 IS-03 7 43 29 14 7 0 0 50 21 14
2014 IS-04 16 53 12 8 12 0 0 69 20 25
2014 IS-05 18 71 0 12 0 0 0 88 12 17
2011 IS 29 44 11 8 1 3 4 79 10 75
2011 IS-03 11 56 11 11 6 6 0 71 18 18
2011 IS-04 52 29 19 0 0 0 0 81 0 21
2011 IS-05 21 64 0 14 0 0 0 86 14 14
2011 IS-06 31 38 8 8 0 0 15 82 9 13
2008 IS 23 49 11 9 4 2 2 75 14 53
2008 IS-04 32 41 14 5 5 5 0 76 10 22

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 2 33 16 10 4 29 6 53 22 50
2017 IS-04 4 27 11 17 0 36 6 52 28 19
2017 IS-05 0 28 25 14 0 33 0 42 21 15
2014 IS 4 19 22 9 5 32 9 38 24 76
2014 IS-03 0 7 29 7 0 36 21 17 17 14
2014 IS-04 4 24 12 12 8 41 0 47 33 25
2014 IS-05 6 18 24 12 12 29 0 33 33 17
2011 IS 9 22 16 9 1 32 9 53 19 74
2011 IS-03 6 28 28 6 6 28 0 46 15 18
2011 IS-04 5 20 15 15 0 30 15 45 27 20
2011 IS-05 7 29 14 0 0 50 0 71 0 14
2011 IS-06 8 23 8 15 0 23 23 57 29 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 48 12 6 0 12 8 77 8 50
2017 IS-04 8 49 22 0 0 9 11 72 0 19
2017 IS-05 7 51 14 14 0 7 7 68 16 15
2014 IS 37 31 8 10 0 14 0 79 12 76
2014 IS-03 43 21 7 7 0 21 0 82 9 14
2014 IS-04 33 28 8 20 0 12 0 69 22 25
2014 IS-05 24 41 12 6 0 18 0 79 7 17
2011 IS 41 27 8 4 3 13 4 82 8 75
2011 IS-03 33 33 11 0 0 22 0 86 0 18
2011 IS-04 57 19 5 0 10 10 0 84 11 21
2011 IS-05 36 36 7 0 0 21 0 91 0 14
2011 IS-06 23 23 15 15 0 8 15 60 20 13
2008 IS 43 26 11 2 2 11 4 82 4 53
2008 IS-04 59 23 5 0 5 9 0 90 5 22

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 46 13 0 0 16 6 84 0 50
2017 IS-04 14 44 11 0 0 19 11 84 0 19
2017 IS-05 7 65 21 0 0 7 0 78 0 15
2014 IS 22 31 18 8 1 20 0 66 11 76
2014 IS-03 29 14 21 14 0 21 0 55 18 14
2014 IS-04 16 35 16 8 4 21 0 65 15 25
2014 IS-05 12 47 12 6 0 24 0 77 8 17
2011 IS 27 29 11 7 3 20 4 74 12 75
2011 IS-03 17 44 11 0 0 28 0 85 0 18
2011 IS-04 33 24 5 0 10 29 0 80 13 21
2011 IS-05 7 36 21 21 0 14 0 50 25 14
2011 IS-06 23 23 8 15 0 15 15 67 22 13
2008 IS 50 23 12 0 2 12 2 84 2 52
2008 IS-04 64 27 0 0 5 5 0 95 5 22
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 34 8 8 4 0 2 79 13 50
2017 IS-04 42 36 16 6 0 0 0 78 6 19
2017 IS-05 39 26 7 14 7 0 7 70 22 15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 36 10 9 2 0 2 79 11 49
2017 IS-04 44 40 10 6 0 0 0 84 6 19
2017 IS-05 35 28 7 15 7 0 7 68 24 14

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 63 6 4 4 0 0 86 8 50
2017 IS-04 20 59 11 0 10 0 0 79 10 19
2017 IS-05 25 68 0 7 0 0 0 93 7 15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 54 12 24 2 4 0 60 27 50
2017 IS-04 4 64 0 20 0 11 0 77 23 19
2017 IS-05 0 39 19 42 0 0 0 39 42 15

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 18 18 16 25 0 0 41 41 50
2017 IS-04 34 20 23 5 18 0 0 54 23 19
2017 IS-05 14 21 17 42 7 0 0 35 49 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 34 28 14 10 2 0 47 24 50
2017 IS-04 21 43 19 6 6 6 0 68 12 19
2017 IS-05 7 21 28 32 12 0 0 28 45 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 35 29 16 8 0 2 46 25 49
2017 IS-04 22 46 16 12 0 0 4 71 12 18
2017 IS-05 7 14 35 32 12 0 0 21 45 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 27 10 27 12 1 2 49 41 50
2017 IS-04 33 23 5 25 6 4 4 61 33 19
2017 IS-05 7 21 14 32 26 0 0 28 58 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 23 11 17 6 0 3 65 24 49
2017 IS-04 50 12 12 18 0 0 9 67 20 18
2017 IS-05 42 18 7 21 12 0 0 60 33 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 23 45 5 10 0 0 40 15 50
2017 IS-04 24 22 38 6 10 0 0 46 16 19
2017 IS-05 7 14 55 10 14 0 0 21 24 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 39 21 18 6 4 0 53 25 50
2017 IS-04 12 47 17 16 4 4 0 61 21 19
2017 IS-05 11 47 21 7 14 0 0 58 21 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 31 29 16 12 0 0 43 28 50
2017 IS-04 16 42 34 5 3 0 0 58 8 19
2017 IS-05 7 25 28 19 21 0 0 32 40 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 42 17 20 8 0 0 55 28 50
2017 IS-04 19 45 17 19 0 0 0 64 19 19
2017 IS-05 7 45 21 14 14 0 0 51 28 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 25 28 26 16 4 0 1 54 20 50
2017 IS-04 33 44 11 8 0 0 4 80 8 19
2017 IS-05 14 14 51 14 7 0 0 28 21 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 31 15 4 6 0 0 74 10 50
2017 IS-04 47 22 19 6 6 0 0 69 11 19
2017 IS-05 17 49 14 7 14 0 0 65 21 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 74 17 8 0 0 0 2 92 0 50
2017 IS-04 79 6 11 0 0 0 4 89 0 19
2017 IS-05 72 21 7 0 0 0 0 93 0 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 39 12 5 0 0 0 83 5 50
2017 IS-04 53 34 9 3 0 0 0 87 3 19
2017 IS-05 31 42 14 14 0 0 0 72 14 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 28 13 4 0 0 2 83 4 50
2017 IS-04 59 31 6 0 0 0 4 94 0 19
2017 IS-05 58 14 21 7 0 0 0 72 7 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 58 8 4 4 4 0 21 84 11 50
2017 IS-04 65 0 0 0 0 0 35 100 0 19
2017 IS-05 45 21 7 14 7 0 7 70 22 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 60 22 10 4 0 0 4 85 4 50
2017 IS-04 46 37 6 0 0 0 11 94 0 19
2017 IS-05 74 12 0 14 0 0 0 86 14 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 18 6 6 2 0 0 86 8 50
2017 IS-04 57 27 16 0 0 0 0 84 0 19
2017 IS-05 65 21 0 14 0 0 0 86 14 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 26 16 6 2 0 2 75 9 50
2017 IS-04 47 32 15 0 6 0 0 79 6 19
2017 IS-05 38 28 21 14 0 0 0 65 14 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 23 49 15 6 0 0 29 22 50
2017 IS-04 0 39 41 15 6 0 0 39 20 19
2017 IS-05 0 21 60 19 0 0 0 21 19 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 23 34 24 6 0 0 29 36 50
2017 IS-04 20 11 33 26 10 0 0 35 32 19
2017 IS-05 0 26 60 14 0 0 0 14 26 15
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 15 14 15 15 6 2 35 65 49
2017 IS-04 45 17 6 14 9 9 0 50 50 19
2017 IS-05 21 21 35 5 18 0 0 21 79 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 18 30
2017 IS-05 14 12

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 29 30
2017 IS-05 9 12

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 27 30
2017 IS-05 18 12

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 75 30
2017 IS-05 94 12

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 2 30
2017 IS-05 6 12

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 20 30
2017 IS-05 16 12

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 6 60 20 11 0 4 30
2017 IS-05 0 58 33 9 0 0 12

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 25 14 21 34 0 0 31 55 30
2017 IS-05 9 9 35 24 23 0 0 18 47 12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 7 18 13 37 4 15 17 61 30
2017 IS-05 9 0 26 18 30 0 18 11 58 12
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