2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - GS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 47 12 12 6 0 0 71 18 17
2014 GS-04 24 47 12 12 6 0 0 71 18 17
2011 GS 47 16 16 11 11 0 0 63 21 19
2011 GS-04 47 16 16 11 11 0 0 63 21 19
2008 GS 22 56 22 0 0 0 0 78 0 18
2008 GS-04 25 50 25 0 0 0 0 75 0 16

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 59 23 18 0 0 0 0 82 0 17
2014 GS-04 59 23 18 0 0 0 0 82 0 17
2011 GS 47 37 11 5 0 0 0 84 5 19
2011 GS-04 47 37 11 5 0 0 0 84 5 19

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 41 24 12 0 0 0 65 12 17
2014 GS-04 24 41 24 12 0 0 0 65 12 17
2011 GS 37 32 5 21 5 0 0 68 26 19
2011 GS-04 37 32 5 21 5 0 0 68 26 19
2008 GS 33 61 6 0 0 0 0 94 0 18
2008 GS-04 38 63 0 0 0 0 0 100 0 16

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 41 24 12 12 0 0 53 23 17
2014 GS-04 12 41 24 12 12 0 0 53 23 17
2011 GS 26 32 16 11 16 0 0 58 26 19
2011 GS-04 26 32 16 11 16 0 0 58 26 19

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 47 12 23 0 0 0 65 23 17
2014 GS-04 18 47 12 23 0 0 0 65 23 17
2011 GS 26 32 16 5 21 0 0 58 26 19
2011 GS-04 26 32 16 5 21 0 0 58 26 19
2008 GS 28 44 22 6 0 0 0 72 6 18
2008 GS-04 31 44 25 0 0 0 0 75 0 16

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 18 35 23 6 0 0 35 29 17
2014 GS-04 18 18 35 23 6 0 0 35 29 17
2011 GS 26 16 26 21 11 0 0 42 32 19
2011 GS-04 26 16 26 21 11 0 0 42 32 19
2008 GS 44 17 17 11 0 11 0 69 13 18
2008 GS-04 44 19 19 6 0 13 0 71 7 16
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 24 29 29 6 0 0 35 35 17
2014 GS-04 12 24 29 29 6 0 0 35 35 17
2011 GS 42 16 5 16 21 0 0 58 37 19
2011 GS-04 42 16 5 16 21 0 0 58 37 19
2008 GS 33 44 17 0 6 0 0 78 6 18
2008 GS-04 38 50 13 0 0 0 0 88 0 16

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 12 35 24 12 0 0 29 35 17
2014 GS-04 18 12 35 24 12 0 0 29 35 17
2011 GS 37 16 21 21 5 0 0 53 26 19
2011 GS-04 37 16 21 21 5 0 0 53 26 19
2008 GS 50 22 17 6 6 0 0 72 11 18
2008 GS-04 56 25 19 0 0 0 0 81 0 16

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 41 18 18 12 0 0 53 29 17
2014 GS-04 12 41 18 18 12 0 0 53 29 17

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 0 47 23 18 6 6 0 50 25 17
2014 GS-04 0 47 23 18 6 6 0 50 25 17
2011 GS 26 21 11 5 37 0 0 47 42 19
2011 GS-04 26 21 11 5 37 0 0 47 42 19

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 24 47 18 6 0 0 29 23 17
2014 GS-04 6 24 47 18 6 0 0 29 23 17
2011 GS 22 17 17 22 22 0 0 39 44 18
2011 GS-04 22 17 17 22 22 0 0 39 44 18
2008 GS 28 17 28 11 6 11 0 50 19 18
2008 GS-04 31 19 31 6 0 13 0 57 7 16

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 18 35 29 12 0 0 24 41 17
2014 GS-04 6 18 35 29 12 0 0 24 41 17
2011 GS 21 16 26 21 16 0 0 37 37 19
2011 GS-04 21 16 26 21 16 0 0 37 37 19
2008 GS 11 17 28 22 6 17 0 33 33 18
2008 GS-04 13 19 31 13 6 19 0 38 23 16

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 18 24 24 18 12 0 27 47 17
2014 GS-04 6 18 24 24 18 12 0 27 47 17
2011 GS 28 0 22 22 28 0 0 28 50 18
2011 GS-04 28 0 22 22 28 0 0 28 50 18
2008 GS 22 22 22 22 6 6 0 47 29 18
2008 GS-04 25 25 25 13 6 6 0 53 20 16

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 12 29 35 18 0 0 18 53 17
2014 GS-04 6 12 29 35 18 0 0 18 53 17
2011 GS 26 11 16 21 26 0 0 37 47 19
2011 GS-04 26 11 16 21 26 0 0 37 47 19
2008 GS 17 28 17 28 6 6 0 47 35 18
2008 GS-04 19 31 19 19 6 6 0 53 27 16
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 29 41 18 0 0 0 41 18 17
2014 GS-04 12 29 41 18 0 0 0 41 18 17
2011 GS 32 16 11 37 5 0 0 47 42 19
2011 GS-04 32 16 11 37 5 0 0 47 42 19

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 18 24 23 12 6 0 38 37 17
2014 GS-04 18 18 24 23 12 6 0 38 37 17

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 35 12 29 0 0 0 59 29 17
2014 GS-04 24 35 12 29 0 0 0 59 29 17
2011 GS 44 17 22 11 6 0 0 61 17 18
2011 GS-04 44 17 22 11 6 0 0 61 17 18
2008 GS 33 33 17 11 6 0 0 67 17 18
2008 GS-04 38 38 13 13 0 0 0 75 13 16

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 41 24 18 0 0 0 59 18 17
2014 GS-04 18 41 24 18 0 0 0 59 18 17
2011 GS 32 16 21 21 11 0 0 47 32 19
2011 GS-04 32 16 21 21 11 0 0 47 32 19
2008 GS 39 33 22 6 0 0 0 72 6 18
2008 GS-04 38 38 19 6 0 0 0 75 6 16

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 35 23 24 0 6 0 50 25 17
2014 GS-04 12 35 23 24 0 6 0 50 25 17
2011 GS 26 16 21 16 16 5 0 44 33 19
2011 GS-04 26 16 21 16 16 5 0 44 33 19
2008 GS 28 22 33 6 0 11 0 56 6 18
2008 GS-04 31 19 38 0 0 13 0 57 0 16

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 29 29 29 6 6 0 0 59 12 17
2014 GS-04 29 29 29 6 6 0 0 59 12 17
2011 GS 37 32 21 5 5 0 0 68 11 19
2011 GS-04 37 32 21 5 5 0 0 68 11 19
2008 GS 39 33 17 11 0 0 0 72 11 18
2008 GS-04 44 31 13 13 0 0 0 75 13 16

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 29 29 18 18 6 0 0 59 24 17
2014 GS-04 29 29 18 18 6 0 0 59 24 17
2011 GS 32 21 5 26 16 0 0 53 42 19
2011 GS-04 32 21 5 26 16 0 0 53 42 19
2008 GS 28 50 22 0 0 0 0 78 0 18
2008 GS-04 31 50 19 0 0 0 0 81 0 16

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 35 35 12 18 0 0 0 71 18 17
2014 GS-04 35 35 12 18 0 0 0 71 18 17
2011 GS 42 37 11 0 11 0 0 79 11 19
2011 GS-04 42 37 11 0 11 0 0 79 11 19
2008 GS 33 50 17 0 0 0 0 83 0 18
2008 GS-04 31 50 19 0 0 0 0 81 0 16

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 29 41 6 12 0 0 41 18 17
2014 GS-04 12 29 41 6 12 0 0 41 18 17
2011 GS 26 26 0 21 26 0 0 53 47 19
2011 GS-04 26 26 0 21 26 0 0 53 47 19
2008 GS 28 39 28 6 0 0 0 67 6 18
2008 GS-04 31 38 31 0 0 0 0 69 0 16

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 12 29 12 12 6 6 40 27 17
2014 GS-04 24 12 29 12 12 6 6 40 27 17
2011 GS 16 21 5 42 16 0 0 37 58 19
2011 GS-04 16 21 5 42 16 0 0 37 58 19
2008 GS 17 39 17 17 0 11 0 63 19 18
2008 GS-04 19 44 13 19 0 6 0 67 20 16

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 24 24 23 6 0 0 47 29 17
2014 GS-04 24 24 24 23 6 0 0 47 29 17
2011 GS 37 21 11 11 21 0 0 58 32 19
2011 GS-04 37 21 11 11 21 0 0 58 32 19

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 18 35 12 12 0 0 41 23 17
2014 GS-04 24 18 35 12 12 0 0 41 23 17

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 29 53 6 0 0 0 41 6 17
2014 GS-04 12 29 53 6 0 0 0 41 6 17
2011 GS 32 26 11 16 11 5 0 61 28 19
2011 GS-04 32 26 11 16 11 5 0 61 28 19

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 47 23 12 0 0 0 65 12 17
2014 GS-04 18 47 23 12 0 0 0 65 12 17
2011 GS 33 28 11 17 11 0 0 61 28 18
2011 GS-04 33 28 11 17 11 0 0 61 28 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 18 35 0 0 0 6 63 0 17
2014 GS-04 41 18 35 0 0 0 6 63 0 17
2011 GS 44 22 28 0 0 0 6 71 0 18
2011 GS-04 44 22 28 0 0 0 6 71 0 18
2008 GS 50 11 17 6 0 6 11 73 7 18
2008 GS-04 56 13 13 6 0 6 6 79 7 16

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 41 18 0 0 0 0 82 0 17
2014 GS-04 41 41 18 0 0 0 0 82 0 17
2011 GS 58 16 16 5 0 0 5 78 6 19
2011 GS-04 58 16 16 5 0 0 5 78 6 19
2008 GS 50 22 17 6 0 6 0 76 6 18
2008 GS-04 44 25 19 6 0 6 0 73 7 16

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 24 24 12 18 6 12 36 36 17
2014 GS-04 6 24 24 12 18 6 12 36 36 17
2011 GS 21 16 5 5 42 0 11 41 53 19
2011 GS-04 21 16 5 5 42 0 11 41 53 19

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 GS 23 47 29 17
2014 GS-04 23 47 29 17
2011 GS 42 32 26 19
2011 GS-04 42 32 26 19
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 29 53 12 6 0 0 0 82 6 17
2014 GS-04 29 53 12 6 0 0 0 82 6 17
2011 GS 37 32 26 0 5 0 0 68 5 19
2011 GS-04 37 32 26 0 5 0 0 68 5 19
2008 GS 56 39 6 0 0 0 0 94 0 18
2008 GS-04 56 38 6 0 0 0 0 94 0 16

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 24 29 29 0 0 0 41 29 17
2014 GS-04 18 24 29 29 0 0 0 41 29 17
2011 GS 37 26 16 16 5 0 0 63 21 19
2011 GS-04 37 26 16 16 5 0 0 63 21 19

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 18 53 12 6 0 6 19 25 17
2014 GS-04 6 18 53 12 6 0 6 19 25 17
2011 GS 16 37 21 11 16 0 0 26 53 19
2011 GS-04 16 37 21 11 16 0 0 26 53 19
2008 GS 11 11 39 28 11 0 0 39 22 18
2008 GS-04 13 6 38 31 13 0 0 44 19 16

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 18 41 6 6 6 6 13 40 17
2014 GS-04 18 18 41 6 6 6 6 13 40 17
2011 GS 16 11 32 16 21 5 0 39 28 19
2011 GS-04 16 11 32 16 21 5 0 39 28 19
2008 GS 0 11 33 28 28 0 0 56 11 18
2008 GS-04 0 6 31 31 31 0 0 63 6 16

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 0 41 29 12 6 0 12 20 47 17
2014 GS-04 0 41 29 12 6 0 12 20 47 17
2011 GS 21 26 21 5 21 5 0 28 50 19
2011 GS-04 21 26 21 5 21 5 0 28 50 19
2008 GS 0 22 28 28 17 0 6 47 24 18
2008 GS-04 0 19 25 31 19 0 6 53 20 16

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 0 47 29 6 6 6 40 7 17
2014 GS-04 6 0 47 29 6 6 6 40 7 17
2011 GS 6 28 22 17 28 0 0 44 33 18
2011 GS-04 6 28 22 17 28 0 0 44 33 18
2008 GS 0 6 50 17 28 0 0 44 6 18
2008 GS-04 0 6 44 19 31 0 0 50 6 16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 24 41 6 6 0 12 13 40 17
2014 GS-04 12 24 41 6 6 0 12 13 40 17
2011 GS 0 26 37 16 21 0 0 37 26 19
2011 GS-04 0 26 37 16 21 0 0 37 26 19
2008 GS 11 22 33 6 28 0 0 33 33 18
2008 GS-04 13 13 38 6 31 0 0 38 25 16

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 18 6 41 12 6 12 64 29 17
2014 GS-04 6 18 6 41 12 6 12 64 29 17
2011 GS 5 11 26 32 26 0 0 58 16 19
2011 GS-04 5 11 26 32 26 0 0 58 16 19
2008 GS 0 11 39 28 11 6 6 44 13 18
2008 GS-04 0 13 31 31 13 6 6 50 14 16

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 0 29 29 18 12 0 12 33 33 17
2014 GS-04 0 29 29 18 12 0 12 33 33 17

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 41 12 18 6 0 0 65 24 17
2014 GS-04 24 41 12 18 6 0 0 65 24 17

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 53 12 18 0 0 0 71 18 17
2014 GS-04 18 53 12 18 0 0 0 71 18 17

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 29 29 35 0 6 0 0 59 6 17
2014 GS-04 29 29 35 0 6 0 0 59 6 17

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 35 29 6 6 0 0 59 12 17
2014 GS-04 24 35 29 6 6 0 0 59 12 17
2011 GS 26 26 26 11 11 0 0 53 21 19
2011 GS-04 26 26 26 11 11 0 0 53 21 19

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 24 29 24 0 0 0 47 24 17
2014 GS-04 24 24 29 24 0 0 0 47 24 17
2011 GS 37 11 21 5 26 0 0 47 32 19
2011 GS-04 37 11 21 5 26 0 0 47 32 19
2008 GS 28 39 17 6 6 6 0 71 12 18
2008 GS-04 31 44 13 0 6 6 0 80 7 16

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 24 29 24 12 12 0 0 53 24 17
2014 GS-04 24 29 24 12 12 0 0 53 24 17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 47 29 6 0 6 0 63 6 17
2014 GS-04 12 47 29 6 0 6 0 63 6 17
2011 GS 37 37 16 11 0 0 0 74 11 19
2011 GS-04 37 37 16 11 0 0 0 74 11 19

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 41 18 23 0 0 0 59 23 17
2014 GS-04 18 41 18 23 0 0 0 59 23 17
2011 GS 37 21 16 5 16 5 0 61 22 19
2011 GS-04 37 21 16 5 16 5 0 61 22 19
2008 GS 28 44 17 0 6 6 0 76 6 18
2008 GS-04 31 44 13 0 6 6 0 80 7 16

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 18 35 29 6 0 0 29 35 17
2014 GS-04 12 18 35 29 6 0 0 29 35 17
2011 GS 32 21 16 16 16 0 0 53 32 19
2011 GS-04 32 21 16 16 16 0 0 53 32 19

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 24 29 18 18 6 0 31 37 17
2014 GS-04 6 24 29 18 18 6 0 31 37 17
2011 GS 21 21 26 5 21 5 0 44 28 19
2011 GS-04 21 21 26 5 21 5 0 44 28 19

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 35 6 12 6 0 0 76 18 17
2014 GS-04 41 35 6 12 6 0 0 76 18 17
2011 GS 37 26 16 21 0 0 0 63 21 19
2011 GS-04 37 26 16 21 0 0 0 63 21 19
2008 GS 33 50 6 6 6 0 0 83 11 18
2008 GS-04 38 44 6 6 6 0 0 81 13 16

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 24 24 12 0 0 0 65 12 17
2014 GS-04 41 24 24 12 0 0 0 65 12 17
2011 GS 28 22 11 11 28 0 0 50 39 18
2011 GS-04 28 22 11 11 28 0 0 50 39 18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 18 18 24 0 0 0 59 24 17
2014 GS-04 41 18 18 24 0 0 0 59 24 17

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 59 18 12 12 0 0 0 76 12 17
2014 GS-04 59 18 12 12 0 0 0 76 12 17
2011 GS 53 32 5 5 5 0 0 84 11 19
2011 GS-04 53 32 5 5 5 0 0 84 11 19
2008 GS 67 28 6 0 0 0 0 94 0 18
2008 GS-04 69 25 6 0 0 0 0 94 0 16

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 59 29 0 12 0 0 0 88 12 17
2014 GS-04 59 29 0 12 0 0 0 88 12 17
2011 GS 58 21 5 11 5 0 0 79 16 19
2011 GS-04 58 21 5 11 5 0 0 79 16 19
2008 GS 67 22 11 0 0 0 0 89 0 18
2008 GS-04 69 25 6 0 0 0 0 94 0 16

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 53 35 6 0 6 0 0 88 6 17
2014 GS-04 53 35 6 0 6 0 0 88 6 17
2011 GS 42 21 16 11 11 0 0 63 21 19
2011 GS-04 42 21 16 11 11 0 0 63 21 19
2008 GS 61 22 6 0 0 0 11 94 0 18
2008 GS-04 63 25 0 0 0 0 13 100 0 16

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 71 24 6 0 0 0 0 94 0 17
2014 GS-04 71 24 6 0 0 0 0 94 0 17
2011 GS 68 21 11 0 0 0 0 89 0 19
2011 GS-04 68 21 11 0 0 0 0 89 0 19
2008 GS 61 17 6 6 6 0 6 82 12 18
2008 GS-04 63 13 6 6 6 0 6 80 13 16

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 41 47 6 6 0 0 0 88 6 17
2014 GS-04 41 47 6 6 0 0 0 88 6 17

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 47 41 12 0 0 0 0 88 0 17
2014 GS-04 47 41 12 0 0 0 0 88 0 17
2011 GS 42 26 16 11 5 0 0 68 16 19
2011 GS-04 42 26 16 11 5 0 0 68 16 19
2008 GS 71 29 0 0 0 0 0 100 0 17
2008 GS-04 73 27 0 0 0 0 0 100 0 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 GS 41 59 17
2014 GS-04 41 59 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 12 18 23 12 18 6 31 46 17
2014 GS-04 12 12 18 23 12 18 6 31 46 17

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 41 18 23 0 0 0 59 23 17
2014 GS-04 18 41 18 23 0 0 0 59 23 17
2011 GS 37 21 32 5 5 0 0 58 11 19
2011 GS-04 37 21 32 5 5 0 0 58 11 19

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 12 47 18 0 12 0 27 20 17
2014 GS-04 12 12 47 18 0 12 0 27 20 17

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 18 24 41 12 6 0 0 41 18 17
2014 GS-04 18 24 41 12 6 0 0 41 18 17
2011 GS 42 21 21 11 5 0 0 63 16 19
2011 GS-04 42 21 21 11 5 0 0 63 16 19

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 24 41 12 6 6 0 38 19 17
2014 GS-04 12 24 41 12 6 6 0 38 19 17
2011 GS 21 47 21 11 0 0 0 68 11 19
2011 GS-04 21 47 21 11 0 0 0 68 11 19
2008 GS 11 44 17 11 6 11 0 63 19 18
2008 GS-04 13 38 19 13 6 13 0 57 21 16

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 6 18 35 18 6 6 12 29 28 17
2014 GS-04 6 18 35 18 6 6 12 29 28 17
2011 GS 21 21 32 5 11 5 5 47 18 19
2011 GS-04 21 21 32 5 11 5 5 47 18 19

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 35 29 18 0 6 0 50 19 17
2014 GS-04 12 35 29 18 0 6 0 50 19 17
2011 GS 37 26 11 21 5 0 0 63 26 19
2011 GS-04 37 26 11 21 5 0 0 63 26 19
2008 GS 39 33 17 0 0 11 0 81 0 18
2008 GS-04 44 31 13 0 0 13 0 86 0 16

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 GS 12 29 29 18 0 12 0 47 20 17
2014 GS-04 12 29 29 18 0 12 0 47 20 17
2011 GS 26 21 21 16 11 5 0 50 28 19
2011 GS-04 26 21 21 16 11 5 0 50 28 19
2008 GS 33 22 17 11 0 17 0 67 13 18
2008 GS-04 38 25 6 13 0 19 0 77 15 16
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