2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - FS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 55 40 0 5 0 0 0 95 5 20
2014 FS-03 53 40 0 7 0 0 0 93 7 15
2011 FS 70 25 5 0 0 0 0 95 0 20
2008 FS 55 39 3 3 0 0 0 94 3 31
2008 FS-03 54 38 4 4 0 0 0 92 4 26

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 60 35 5 0 0 0 0 95 0 20
2014 FS-03 60 33 7 0 0 0 0 93 0 15
2011 FS 65 35 0 0 0 0 0 100 0 20

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 50 50 0 0 0 0 0 100 0 20
2014 FS-03 53 47 0 0 0 0 0 100 0 15
2011 FS 65 30 5 0 0 0 0 95 0 20
2008 FS 58 32 6 3 0 0 0 90 3 31
2008 FS-03 62 27 8 4 0 0 0 88 4 26

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 60 10 15 0 0 0 75 15 20
2014 FS-03 13 53 13 20 0 0 0 67 20 15
2011 FS 20 40 30 10 0 0 0 60 10 20

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 50 15 15 0 0 0 70 15 20
2014 FS-03 20 40 20 20 0 0 0 60 20 15
2011 FS 20 50 20 10 0 0 0 70 10 20
2008 FS 26 42 10 13 10 0 0 68 23 31
2008 FS-03 19 46 8 15 12 0 0 65 27 26

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 45 10 5 0 5 5 83 6 20
2014 FS-03 27 40 13 7 0 7 7 77 8 15
2011 FS 20 35 20 20 0 5 0 58 21 20
2008 FS 43 13 20 10 10 0 3 59 21 30
2008 FS-03 44 16 20 8 8 0 4 63 17 25
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 45 10 0 5 5 0 84 5 20
2014 FS-03 40 40 13 0 7 0 0 80 7 15
2011 FS 37 32 26 0 0 5 0 72 0 19
2008 FS 48 13 23 10 3 3 0 63 13 31
2008 FS-03 50 12 27 8 4 0 0 62 12 26

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 35 35 5 5 0 0 55 10 20
2014 FS-03 27 33 33 0 7 0 0 60 7 15
2011 FS 20 50 25 0 0 5 0 74 0 20
2008 FS 42 26 10 19 3 0 0 68 23 31
2008 FS-03 42 27 12 15 4 0 0 69 19 26

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 40 10 5 5 5 0 79 10 20
2014 FS-03 40 40 7 7 7 0 0 80 13 15

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 60 15 10 5 5 0 68 16 20
2014 FS-03 7 53 13 13 7 7 0 64 21 15
2011 FS 25 35 10 5 0 25 0 80 7 20

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 65 5 20 5 0 0 70 25 20
2014 FS-03 7 60 0 27 7 0 0 67 33 15
2011 FS 10 45 35 10 0 0 0 55 10 20
2008 FS 19 39 13 19 10 0 0 58 29 31
2008 FS-03 19 38 12 19 12 0 0 58 31 26

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 0 35 25 25 15 0 0 35 40 20
2014 FS-03 0 27 27 27 20 0 0 27 47 15
2011 FS 10 35 30 20 0 5 0 47 21 20
2008 FS 16 29 19 29 6 0 0 45 35 31
2008 FS-03 12 31 23 27 8 0 0 42 35 26

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 0 30 30 15 25 0 0 30 40 20
2014 FS-03 0 27 33 13 27 0 0 27 40 15
2011 FS 10 35 40 5 0 10 0 50 6 20
2008 FS 16 29 23 13 19 0 0 45 32 31
2008 FS-03 12 27 27 15 19 0 0 38 35 26

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 0 25 30 30 15 0 0 25 45 20
2014 FS-03 0 20 33 27 20 0 0 20 47 15
2011 FS 0 45 35 20 0 0 0 45 20 20
2008 FS 6 52 19 13 10 0 0 58 23 31
2008 FS-03 4 50 23 15 8 0 0 54 23 26
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 35 10 30 5 0 0 55 35 20
2014 FS-03 20 27 13 40 0 0 0 47 40 15
2011 FS 20 35 30 10 5 0 0 55 15 20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 35 20 20 0 10 10 50 25 20
2014 FS-03 7 33 20 13 0 13 13 55 18 15

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 45 15 15 10 0 0 60 25 20
2014 FS-03 20 33 20 13 13 0 0 53 27 15
2011 FS 20 55 15 10 0 0 0 75 10 20
2008 FS 39 32 19 6 3 0 0 71 10 31
2008 FS-03 38 35 23 0 4 0 0 73 4 26

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 0 28 14 7 0 22 29 57 14 14
2014 FS-03 0 25 8 8 0 25 33 60 20 12

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 50 20 10 0 0 5 69 10 20
2014 FS-03 20 40 20 13 0 0 7 64 14 15
2011 FS 15 45 25 10 0 5 0 63 11 20
2008 FS 23 52 6 10 6 0 3 77 17 31
2008 FS-03 19 54 8 12 4 0 4 76 16 26

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 35 10 15 0 15 5 69 19 20
2014 FS-03 13 33 13 13 0 20 7 64 18 15
2011 FS 15 45 30 5 0 5 0 63 5 20
2008 FS 29 42 13 6 6 0 3 73 13 31
2008 FS-03 31 42 12 8 4 0 4 76 12 26

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 10 35 20 30 5 0 0 45 35 20
2014 FS-03 13 33 20 27 7 0 0 47 33 15
2011 FS 5 55 10 25 5 0 0 60 30 20
2008 FS 16 74 6 3 0 0 0 90 3 31
2008 FS-03 15 77 4 4 0 0 0 92 4 26

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 60 40 0 0 0 0 0 100 0 20
2014 FS-03 60 40 0 0 0 0 0 100 0 15
2011 FS 70 20 10 0 0 0 0 90 0 20
2008 FS 65 19 10 6 0 0 0 84 6 31
2008 FS-03 65 23 8 4 0 0 0 88 4 26

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 55 45 0 0 0 0 0 100 0 20
2014 FS-03 53 47 0 0 0 0 0 100 0 15
2011 FS 50 50 0 0 0 0 0 100 0 20
2008 FS 68 26 6 0 0 0 0 94 0 31
2008 FS-03 69 23 8 0 0 0 0 92 0 26

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 0 20 35 25 15 0 5 21 42 20
2014 FS-03 0 13 33 34 13 0 7 14 50 15
2011 FS 0 40 25 30 5 0 0 40 35 20
2008 FS 16 52 13 13 6 0 0 68 19 31
2008 FS-03 12 50 15 15 8 0 0 62 23 26

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 10 50 5 20 10 0 5 63 32 20
2014 FS-03 13 47 0 20 13 0 7 64 36 15
2011 FS 10 45 20 25 0 0 0 55 25 20
2008 FS 23 42 16 13 3 0 3 67 17 31
2008 FS-03 23 38 19 12 4 0 4 64 16 26

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 60 5 10 10 0 0 75 20 20
2014 FS-03 20 67 7 7 0 0 0 87 7 15
2011 FS 35 40 15 5 5 0 0 75 10 20

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 25 55 10 10 0 0 0 80 10 20
2014 FS-03 27 60 7 7 0 0 0 87 7 15

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 50 15 20 0 0 0 65 20 20
2014 FS-03 13 53 13 20 0 0 0 67 20 15
2011 FS 20 60 15 5 0 0 0 80 5 20

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 25 40 15 15 0 0 5 68 16 20
2014 FS-03 33 40 7 13 0 0 7 79 14 15
2011 FS 15 45 25 10 5 0 0 60 15 20

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 20 20 10 10 0 10 56 22 20
2014 FS-03 34 13 20 13 7 0 13 54 23 15
2011 FS 30 40 10 15 5 0 0 70 20 20
2008 FS 29 35 0 16 19 0 0 65 35 31
2008 FS-03 27 38 0 19 15 0 0 65 35 26

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 10 25 40 15 10 0 0 35 25 20
2014 FS-03 13 20 40 20 7 0 0 33 27 15
2011 FS 0 30 30 25 10 0 5 32 37 20
2008 FS 19 23 26 23 10 0 0 42 32 31
2008 FS-03 15 27 27 23 8 0 0 42 31 26

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 30 10 10 0 5 15 75 12 20
2014 FS-03 33 40 7 13 0 0 7 79 14 15
2011 FS 40 35 0 5 10 5 5 83 17 20

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 FS 40 60 0 20
2014 FS-03 40 60 0 15
2011 FS 25 60 15 20
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 60 0 10 0 0 0 90 10 20
2014 FS-03 33 53 0 13 0 0 0 87 13 15
2011 FS 45 45 10 0 0 0 0 90 0 20
2008 FS 58 35 6 0 0 0 0 94 0 31
2008 FS-03 58 35 8 0 0 0 0 92 0 26

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 55 10 15 0 0 0 75 15 20
2014 FS-03 20 47 13 20 0 0 0 67 20 15
2011 FS 15 45 25 5 10 0 0 60 15 20

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 20 60 15 0 0 0 15 25 20
2014 FS-03 7 7 73 13 0 0 0 13 13 15
2011 FS 0 40 35 20 5 0 0 25 40 20
2008 FS 3 23 48 19 6 0 0 26 26 31
2008 FS-03 0 27 54 15 4 0 0 19 27 26

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 10 60 10 5 0 0 15 25 20
2014 FS-03 20 7 60 7 7 0 0 13 27 15
2011 FS 5 5 60 25 5 0 0 30 10 20
2008 FS 6 10 58 19 6 0 0 26 16 31
2008 FS-03 8 8 62 15 8 0 0 23 15 26

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 15 50 10 5 0 0 15 35 20
2014 FS-03 27 7 53 7 7 0 0 13 33 15
2011 FS 0 15 25 25 20 5 10 53 18 20
2008 FS 6 23 19 39 10 0 3 50 30 31
2008 FS-03 4 19 19 42 12 0 4 56 24 26

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 11 42 37 5 0 0 42 16 19
2014 FS-03 7 14 43 29 7 0 0 36 21 14
2011 FS 0 15 35 45 5 0 0 50 15 20
2008 FS 0 13 35 39 13 0 0 52 13 31
2008 FS-03 0 12 42 35 12 0 0 46 12 26

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 10 45 20 0 5 0 21 32 20
2014 FS-03 20 7 54 20 0 0 0 20 27 15
2011 FS 10 30 20 20 10 0 10 33 44 20
2008 FS 19 29 35 10 6 0 0 16 48 31
2008 FS-03 19 31 38 8 4 0 0 12 50 26

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 10 5 20 45 15 5 0 63 16 20
2014 FS-03 13 7 27 27 20 7 0 50 22 15
2011 FS 5 11 32 21 5 0 26 36 21 19
2008 FS 13 19 23 29 13 0 3 43 33 31
2008 FS-03 15 19 23 27 12 0 4 40 36 26

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 20 50 10 5 0 0 15 35 20
2014 FS-03 20 20 47 7 7 0 0 13 40 15

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 40 30 15 5 10 0 0 70 15 20
2014 FS-03 40 27 13 7 13 0 0 67 20 15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 50 40 0 0 10 0 0 90 10 20
2014 FS-03 47 40 0 0 13 0 0 87 13 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 25 45 15 5 5 5 0 74 10 20
2014 FS-03 20 53 13 0 7 7 0 79 7 15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 60 20 0 5 0 0 75 5 20
2014 FS-03 13 53 27 0 7 0 0 67 7 15
2011 FS 10 50 25 10 0 5 0 63 11 20

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 60 5 5 0 0 0 90 5 20
2014 FS-03 33 53 7 7 0 0 0 87 7 15
2011 FS 20 80 0 0 0 0 0 100 0 20
2008 FS 42 29 10 10 10 0 0 71 19 31
2008 FS-03 35 35 12 8 12 0 0 69 19 26

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 35 10 15 0 5 0 74 16 20
2014 FS-03 40 33 0 20 0 7 0 79 21 15

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 40 50 0 5 5 0 0 90 10 20
2014 FS-03 33 53 0 7 7 0 0 87 13 15
2011 FS 50 40 10 0 0 0 0 90 0 20

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 25 65 5 0 5 0 0 90 5 20
2014 FS-03 20 67 7 0 7 0 0 87 7 15
2011 FS 35 50 10 0 5 0 0 85 5 20
2008 FS 29 52 10 3 3 3 0 83 7 31
2008 FS-03 31 46 12 4 4 4 0 80 8 26

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 40 10 5 5 5 0 79 11 20
2014 FS-03 40 27 13 7 7 7 0 72 14 15
2011 FS 0 55 25 10 5 5 0 58 16 20

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 10 30 20 20 5 10 18 47 20
2014 FS-03 7 13 27 27 13 0 13 23 46 15
2011 FS 20 20 25 20 10 0 5 42 32 20

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 60 5 25 5 0 0 65 30 20
2014 FS-03 7 60 7 27 0 0 0 67 27 15
2011 FS 0 80 15 5 0 0 0 80 5 20
2008 FS 26 42 6 16 10 0 0 68 26 31
2008 FS-03 27 42 8 15 8 0 0 69 23 26

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 30 45 10 0 15 0 0 75 15 20
2014 FS-03 40 33 13 0 13 0 0 73 13 15
2011 FS 30 45 15 10 0 0 0 75 10 20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 50 5 10 0 0 0 85 10 20
2014 FS-03 40 47 7 7 0 0 0 87 7 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 55 30 10 5 0 0 0 85 5 20
2014 FS-03 53 33 7 7 0 0 0 87 7 15
2011 FS 50 35 10 5 0 0 0 85 5 20
2008 FS 58 26 6 3 0 3 3 90 3 31
2008 FS-03 62 27 4 4 0 0 4 92 4 26

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 50 10 10 20 10 0 0 60 30 20
2014 FS-03 53 13 13 13 7 0 0 67 20 15
2011 FS 45 20 15 15 5 0 0 65 20 20
2008 FS 68 10 10 6 3 0 3 80 10 31
2008 FS-03 73 12 8 0 4 0 4 88 4 26

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 55 10 10 20 0 0 5 69 21 20
2014 FS-03 67 7 13 7 0 0 7 79 7 15
2011 FS 45 20 5 5 15 0 10 72 22 20
2008 FS 68 6 3 6 6 3 6 82 14 31
2008 FS-03 73 8 4 4 4 0 8 88 8 26

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 65 10 15 5 5 0 0 75 10 20
2014 FS-03 73 13 7 7 0 0 0 87 7 15
2011 FS 55 30 5 0 5 0 5 89 5 20
2008 FS 77 7 0 3 3 3 7 93 7 30
2008 FS-03 84 4 0 0 4 0 8 96 4 25

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 45 10 15 20 5 0 5 58 26 20
2014 FS-03 47 7 20 13 7 0 7 57 21 15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 35 20 10 20 10 0 5 58 31 20
2014 FS-03 40 20 13 7 13 0 7 65 21 15
2011 FS 30 30 10 20 0 10 0 67 22 20
2008 FS 65 16 6 3 3 3 3 86 7 31
2008 FS-03 69 15 4 4 4 0 4 88 8 26

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 15 20 25 5 5 25 5 50 14 20
2014 FS-03 20 13 27 7 7 20 7 46 18 15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 30 20 10 5 10 5 59 18 20
2014 FS-03 20 20 20 13 7 13 7 50 25 15
2011 FS 15 55 15 0 0 15 0 82 0 20

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 10 25 10 0 30 5 46 15 20
2014 FS-03 27 13 13 13 0 27 7 60 20 15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 40 5 10 0 25 0 80 13 20
2014 FS-03 20 34 0 13 0 33 0 80 20 15
2011 FS 20 55 15 0 0 10 0 83 0 20

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 50 40 5 5 0 0 0 90 5 20
2014 FS-03 47 40 7 7 0 0 0 87 7 15
2011 FS 15 65 5 10 0 5 0 84 11 20
2008 FS 16 58 10 16 0 0 0 74 16 31
2008 FS-03 12 58 12 19 0 0 0 69 19 26

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 5 20 25 15 10 15 10 33 33 20
2014 FS-03 7 20 13 13 13 20 13 40 40 15
2011 FS 0 15 30 15 0 30 10 25 25 20

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 50 10 5 0 10 5 82 6 20
2014 FS-03 27 47 7 7 0 7 7 85 8 15
2011 FS 25 45 10 0 0 15 5 88 0 20
2008 FS 35 23 10 13 3 13 3 69 19 31
2008 FS-03 35 23 12 12 4 12 4 68 18 26

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 FS 20 55 10 10 0 0 5 79 10 20
2014 FS-03 27 54 7 7 0 0 7 86 7 15
2011 FS 10 55 15 10 0 5 5 72 11 20
2008 FS 32 29 10 6 16 6 0 66 24 31
2008 FS-03 38 27 8 8 15 4 0 68 24 26
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