2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - FI

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	27	42	10	13	7	69	20	85
2017	FI-01	31	43	0	13	13	75	25	16
2017	FI-02	37	25	19	19	0	62	19	16
2017	FI-03	19	42	14	16	9	61	25	36
2017	FI-04	29	59	6	0	6	88	6	17
2014	FI	20	40	20	13	7	60	20	143
2014	FI-01	19	50	19	4	8	69	12	26
2014	FI-02	23	26	23	21	8	49	28	39
2014	FI-03	19	44	19	10	8	63	19	48
2014	FI-04	23	42	19	12	4	65	15	26
2011	FI	24	50	11	9	5	74	14	133
2011	FI-01	24	45	18	6	6	70	12	33
2011	FI-02	11	52	15	15	7	63	22	27
2011	FI-03	22	63	6	4	4	86	8	49
2011	FI-04	42	29	8	17	4	71	21	24
2008	FI	43	36	10	6	4	79	10	67
2008	FI-03	50	36	11	0	4	86	4	28
2008	FI-04	39	39	6	11	6	78	17	18

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	21	40	15	13	11	61	24	85
2017	FI-01	19	38	25	0	19	57	19	16
2017	FI-02	31	19	25	19	7	50	26	16
2017	FI-03	13	45	11	19	12	58	31	36
2017	FI-04	29	53	6	6	6	82	12	17

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	40	45	12	2	1	85	4	84
2017	FI-01	62	19	13	6	0	81	6	16
2017	FI-02	37	32	25	6	0	69	6	16
2017	FI-03	33	56	11	0	0	89	0	35
2017	FI-04	35	59	0	0	6	94	6	17
2014	FI	40	41	13	4	2	80	6	143
2014	FI-01	54	38	4	4	0	92	4	26
2014	FI-02	31	38	23	5	3	69	8	39
2014	FI-03	39	40	15	4	2	79	6	48
2014	FI-04	38	50	8	0	4	88	4	26
2011	FI	43	45	7	4	2	88	5	133
2011	FI-01	33	61	0	6	0	94	6	33
2011	FI-02	38	42	12	4	4	81	8	26
2011	FI-03	47	43	8	2	0	90	2	49
2011	FI-04	50	33	8	4	4	83	8	24

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	31	44	11	11	4	0	75	14	84
2017	FI-01	50	25	6	13	6	0	75	19	16
2017	FI-02	31	31	19	19	0	0	62	19	16
2017	FI-03	22	52	11	11	3	0	75	14	35
2017	FI-04	29	59	6	0	6	0	88	6	17
2014	FI	22	44	17	12	5	1	66	17	142
2014	FI-01	23	62	0	12	4	0	85	15	26
2014	FI-02	23	31	26	10	8	3	55	18	39
2014	FI-03	26	42	19	8	4	0	68	13	47
2014	FI-04	15	46	15	19	4	0	62	23	26
2011	FI	26	53	9	8	4	1	80	11	133
2011	FI-01	21	61	3	9	3	3	84	13	33
2011	FI-02	19	56	11	11	4	0	74	15	27
2011	FI-03	29	53	12	2	4	0	82	6	49
2011	FI-04	38	38	8	13	4	0	75	17	24
2008	FI	48	37	9	3	3	0	85	6	67
2008	FI-03	61	29	7	0	4	0	89	4	28
2008	FI-04	39	44	11	6	0	0	83	6	18

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	18	17	29	16	19	1	35	36	85
2017	FI-01	38	13	25	19	6	0	51	25	16
2017	FI-02	19	19	37	12	13	0	37	26	16
2017	FI-03	9	3	39	20	28	2	12	49	36
2017	FI-04	18	47	6	12	18	0	65	29	17
2014	FI	12	27	25	17	16	3	40	35	143
2014	FI-01	35	27	15	12	8	4	64	20	26
2014	FI-02	8	31	26	21	13	3	39	34	39
2014	FI-03	10	23	33	15	17	2	34	32	48
2014	FI-04	0	31	19	19	27	4	32	48	26
2011	FI	17	28	19	20	16	0	46	36	134
2011	FI-01	27	30	21	9	12	0	58	21	33
2011	FI-02	22	15	30	30	4	0	37	33	27
2011	FI-03	10	39	8	22	20	0	49	43	49
2011	FI-04	8	21	25	21	25	0	29	46	24

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	21	21	23	18	17	0	42	34	85
2017	FI-01	32	25	12	25	6	0	57	31	16
2017	FI-02	31	6	37	12	13	0	37	26	16
2017	FI-03	13	20	28	14	25	0	33	39	36
2017	FI-04	18	35	12	24	12	0	53	35	17
2014	FI	15	32	21	18	13	1	48	31	143
2014	FI-01	35	31	15	15	0	4	68	16	26
2014	FI-02	8	36	23	23	10	0	44	33	39
2014	FI-03	17	36	19	15	12	2	53	28	48
2014	FI-04	4	27	23	19	27	0	31	46	26
2011	FI	18	32	17	21	12	0	50	33	133
2011	FI-01	24	36	15	12	12	0	61	24	33
2011	FI-02	19	27	27	23	4	0	46	27	26
2011	FI-03	12	39	10	22	16	0	51	39	49
2011	FI-04	17	21	21	29	13	0	38	42	24
2008	FI	34	36	12	10	6	1	71	17	67
2008	FI-03	36	36	21	4	4	0	71	7	28
2008	FI-04	33	33	11	11	11	0	67	22	18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	14	23	20	25	2	0	30	46	85
2017	FI-01	13	25	31	6	25	0	0	38	31	16
2017	FI-02	12	12	31	31	13	0	0	25	44	16
2017	FI-03	11	9	19	25	31	5	0	21	59	36
2017	FI-04	29	18	18	12	24	0	0	47	35	17
2014	FI	13	19	21	21	20	6	0	34	43	143
2014	FI-01	27	23	12	19	15	4	0	52	36	26
2014	FI-02	8	28	21	21	18	5	0	38	41	39
2014	FI-03	12	17	27	21	15	8	0	32	39	48
2014	FI-04	12	8	15	23	35	8	0	21	63	26
2011	FI	17	23	17	22	15	5	0	43	39	134
2011	FI-01	21	21	15	15	15	12	0	48	34	33
2011	FI-02	15	30	19	30	7	0	0	44	37	27
2011	FI-03	16	20	20	22	16	4	0	38	40	49
2011	FI-04	13	25	13	25	21	4	0	39	48	24
2008	FI	31	21	22	7	6	9	3	59	15	67
2008	FI-03	36	21	32	4	4	4	0	59	7	28
2008	FI-04	33	17	17	11	6	11	6	60	20	18

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	37	39	9	11	2	2	0	77	14	85
2017	FI-01	38	44	12	0	6	0	0	82	6	16
2017	FI-02	56	25	6	13	0	0	0	81	13	16
2017	FI-03	28	41	5	21	0	5	0	73	22	36
2017	FI-04	35	41	18	0	6	0	0	76	6	17
2014	FI	40	35	13	5	4	2	1	78	9	143
2014	FI-01	54	38	0	4	0	4	0	96	4	26
2014	FI-02	38	36	13	3	5	3	3	78	8	39
2014	FI-03	40	33	17	4	2	2	2	76	7	48
2014	FI-04	35	38	12	8	8	0	0	73	15	26
2011	FI	33	32	17	10	6	1	1	66	16	134
2011	FI-01	30	30	21	9	3	3	3	65	13	33
2011	FI-02	30	37	15	7	7	4	0	69	15	27
2011	FI-03	31	33	16	10	10	0	0	63	20	49
2011	FI-04	46	25	17	13	0	0	0	71	13	24
2008	FI	43	31	15	4	3	3	0	77	8	67
2008	FI-03	50	25	21	0	0	4	0	78	0	28
2008	FI-04	39	44	0	11	6	0	0	83	17	18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	33	34	13	14	5	0	1	68	19	85
2017	FI-01	38	31	6	13	6	0	6	73	20	16
2017	FI-02	43	43	6	7	0	0	0	87	7	16
2017	FI-03	28	24	19	23	6	0	0	52	29	36
2017	FI-04	29	47	12	6	6	0	0	76	12	17
2014	FI	44	31	8	9	7	0	1	76	16	143
2014	FI-01	65	12	8	12	4	0	0	77	15	26
2014	FI-02	38	38	13	0	8	0	3	79	8	39
2014	FI-03	39	38	6	10	4	0	2	79	15	48
2014	FI-04	46	31	0	12	12	0	0	77	23	26
2011	FI	30	36	11	17	7	0	0	66	23	133
2011	FI-01	24	36	15	18	6	0	0	61	24	33
2011	FI-02	30	37	11	7	15	0	0	67	22	27
2011	FI-03	33	37	10	14	6	0	0	69	20	49
2011	FI-04	30	35	4	30	0	0	0	65	30	23
2008	FI	46	37	4	9	0	3	0	86	9	67
2008	FI-03	54	43	0	4	0	0	0	96	4	28
2008	FI-04	33	39	6	17	0	6	0	76	18	18

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	40	33	9	9	7	1	74	17	85
2017	FI-01	51	25	6	0	19	0	75	19	16
2017	FI-02	56	19	6	12	7	0	74	19	16
2017	FI-03	25	42	14	14	3	2	69	17	36
2017	FI-04	47	35	6	6	6	0	82	12	17
2014	FI	47	27	13	6	7	0	74	13	143
2014	FI-01	69	23	0	4	4	0	92	8	26
2014	FI-02	46	23	18	5	8	0	69	13	39
2014	FI-03	42	35	15	4	4	0	77	8	48
2014	FI-04	42	27	12	8	12	0	69	19	26

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	22	22	20	19	11	4	1	46	32	85
2017	FI-01	38	19	0	25	13	0	6	60	40	16
2017	FI-02	38	19	25	12	6	0	0	57	19	16
2017	FI-03	3	22	28	21	18	8	0	27	42	36
2017	FI-04	29	29	18	18	0	6	0	63	19	17
2014	FI	15	38	24	12	3	8	0	58	16	143
2014	FI-01	31	35	8	15	0	12	0	74	17	26
2014	FI-02	15	38	23	10	0	13	0	62	12	39
2014	FI-03	15	40	29	12	0	4	0	57	13	48
2014	FI-04	4	42	31	8	12	4	0	48	20	26
2011	FI	14	26	19	15	15	11	0	45	34	133
2011	FI-01	19	16	16	19	16	16	0	41	41	32
2011	FI-02	15	37	15	11	11	11	0	58	25	27
2011	FI-03	8	27	24	12	14	14	0	40	31	49
2011	FI-04	17	25	17	21	21	0	0	42	42	24

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	17	22	20	22	16	2	1	40	39	84
2017	FI-01	38	12	6	25	13	0	6	54	40	16
2017	FI-02	19	32	31	12	6	0	0	50	19	16
2017	FI-03	9	9	23	27	28	5	0	18	58	35
2017	FI-04	12	47	18	18	6	0	0	59	24	17
2014	FI	15	27	29	15	10	4	0	45	26	143
2014	FI-01	27	35	12	12	8	8	0	67	21	26
2014	FI-02	10	31	31	13	8	8	0	44	22	39
2014	FI-03	23	21	33	15	6	2	0	45	21	48
2014	FI-04	0	31	31	19	19	0	0	31	38	26
2011	FI	12	28	22	18	16	5	0	42	35	133
2011	FI-01	15	21	18	21	15	9	0	40	40	33
2011	FI-02	11	26	37	15	7	4	0	38	23	27
2011	FI-03	10	33	16	18	18	4	0	45	38	49
2011	FI-04	9	30	22	17	22	0	0	39	39	23
2008	FI	21	46	7	12	9	4	0	70	22	67
2008	FI-03	21	54	11	11	4	0	0	75	14	28
2008	FI-04	17	44	6	11	17	6	0	65	29	18

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	18	17	26	22	2	1	33	50	85
2017	FI-01	38	6	6	18	19	6	6	50	42	16
2017	FI-02	12	25	25	32	6	0	0	37	38	16
2017	FI-03	9	9	14	30	36	2	0	17	68	36
2017	FI-04	6	41	24	18	12	0	0	47	29	17
2014	FI	8	24	23	28	12	5	0	34	42	143
2014	FI-01	15	35	8	31	8	4	0	52	40	26
2014	FI-02	13	15	38	23	3	8	0	31	28	39
2014	FI-03	6	31	17	25	15	6	0	40	42	48
2014	FI-04	0	15	23	38	23	0	0	15	62	26
2011	FI	6	29	24	15	17	9	0	39	35	133
2011	FI-01	18	15	27	15	12	12	0	38	31	33
2011	FI-02	4	26	37	15	7	11	0	33	25	27
2011	FI-03	2	39	14	16	20	8	0	44	40	49
2011	FI-04	0	30	26	13	26	4	0	32	41	23
2008	FI	10	40	16	18	7	7	0	55	27	67
2008	FI-03	11	43	21	18	4	4	0	56	22	28
2008	FI-04	11	33	17	17	17	6	0	47	35	18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	20	18	19	25	3	1	36	46	85
2017	FI-01	25	25	6	25	13	0	6	54	40	16
2017	FI-02	19	12	25	19	26	0	0	31	44	16
2017	FI-03	9	9	19	17	39	8	0	18	61	36
2017	FI-04	12	47	18	18	6	0	0	59	24	17
2014	FI	13	25	22	15	16	9	0	41	35	143
2014	FI-01	27	23	12	23	8	8	0	54	33	26
2014	FI-02	10	26	28	3	21	13	0	41	26	39
2014	FI-03	12	27	19	17	17	8	0	43	36	48
2014	FI-04	4	19	27	23	19	8	0	25	46	26
2011	FI	6	32	16	15	19	13	0	43	39	133
2011	FI-01	15	27	15	6	18	18	0	52	30	33
2011	FI-02	4	37	19	11	11	19	0	50	27	27
2011	FI-03	2	29	12	24	20	12	0	35	51	49
2011	FI-04	4	39	17	13	26	0	0	43	39	23
2008	FI	13	33	19	12	10	12	0	53	25	67
2008	FI-03	11	54	14	4	11	7	0	69	15	28
2008	FI-04	17	22	11	28	11	11	0	44	44	18

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	12	20	20	23	24	0	1	32	48	85
2017	FI-01	19	25	6	25	19	0	6	47	46	16
2017	FI-02	19	6	31	31	13	0	0	25	44	16
2017	FI-03	9	13	20	19	39	0	0	22	59	36
2017	FI-04	6	41	24	24	6	0	0	47	29	17
2014	FI	11	25	20	25	16	2	0	37	42	143
2014	FI-01	19	38	12	23	8	0	0	58	31	26
2014	FI-02	10	31	23	21	13	3	0	42	34	39
2014	FI-03	13	21	21	27	17	2	0	34	45	48
2014	FI-04	4	15	23	27	27	4	0	20	56	26
2011	FI	10	26	20	26	16	3	0	36	43	133
2011	FI-01	24	15	15	24	15	6	0	42	42	33
2011	FI-02	7	26	22	19	19	7	0	36	40	27
2011	FI-03	6	33	24	22	14	0	0	39	37	49
2011	FI-04	0	22	13	48	17	0	0	22	65	23
2008	FI	13	42	12	24	4	4	0	58	30	67
2008	FI-03	11	57	21	11	0	0	0	68	11	28
2008	FI-04	11	39	6	33	6	6	0	53	41	18

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	23	35	16	13	12	0	59	25	85
2017	FI-01	38	19	18	6	19	0	57	25	16
2017	FI-02	31	31	12	26	0	0	62	26	16
2017	FI-03	8	45	17	14	17	0	52	31	36
2017	FI-04	35	35	18	6	6	0	71	12	17
2014	FI	24	40	14	13	9	1	64	22	143
2014	FI-01	27	46	15	8	4	0	73	12	26
2014	FI-02	33	28	15	13	10	0	62	23	39
2014	FI-03	21	39	10	19	8	2	62	28	48
2014	FI-04	15	50	15	8	12	0	65	19	26
2011	FI	22	39	15	14	10	0	61	24	133
2011	FI-01	21	36	18	6	18	0	58	24	33
2011	FI-02	22	37	11	22	7	0	59	30	27
2011	FI-03	21	44	15	15	6	0	65	21	48
2011	FI-04	25	33	17	17	8	0	58	25	24

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	32	21	18	13	47	32	85
2017	FI-01	25	25	25	0	25	50	25	16
2017	FI-02	31	25	19	12	13	56	26	16
2017	FI-03	8	31	28	24	9	39	33	36
2017	FI-04	6	47	6	29	12	53	41	17

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	12	13	27	20	18	9	1	28	42	85
2017	FI-01	25	6	37	6	19	6	0	34	27	16
2017	FI-02	25	0	31	19	19	6	0	26	41	16
2017	FI-03	0	14	28	22	17	16	3	18	48	36
2017	FI-04	12	29	12	29	18	0	0	41	47	17
2014	FI	13	21	22	17	8	13	6	41	32	143
2014	FI-01	19	8	23	19	8	19	4	35	35	26
2014	FI-02	8	13	26	13	13	21	8	29	36	39
2014	FI-03	12	27	21	17	6	13	4	47	28	48
2014	FI-04	12	35	12	27	8	0	8	50	38	26

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	32	34	13	12	7	1	1	67	20	85
2017	FI-01	32	31	25	6	0	0	6	67	7	16
2017	FI-02	50	31	12	0	7	0	0	81	7	16
2017	FI-03	23	35	9	20	12	2	0	59	32	36
2017	FI-04	35	35	12	12	6	0	0	71	18	17
2014	FI	42	34	8	8	7	0	1	77	16	143
2014	FI-01	62	19	12	4	4	0	0	81	8	26
2014	FI-02	38	36	5	13	5	0	3	76	18	39
2014	FI-03	38	37	6	12	4	0	2	77	17	48
2014	FI-04	42	38	8	0	12	0	0	81	12	26
2011	FI	29	35	16	14	8	0	0	63	21	133
2011	FI-01	30	39	15	9	6	0	0	70	15	33
2011	FI-02	35	19	15	23	8	0	0	54	31	26
2011	FI-03	22	39	18	12	8	0	0	61	20	49
2011	FI-04	33	33	13	13	8	0	0	67	21	24
2008	FI	37	34	16	6	4	1	0	73	11	67
2008	FI-03	39	39	18	4	0	0	0	79	4	28
2008	FI-04	44	22	11	11	6	6	0	71	18	18

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	48	21	5	10	0	0	64	15	39
2017	FI-03	15	44	26	5	10	0	0	59	15	20
2017	FI-04	18	47	18	6	12	0	0	65	18	17
2014	FI	15	40	15	15	6	2	6	60	23	52
2014	FI-03	19	33	24	10	5	0	10	58	16	21
2014	FI-04	12	48	8	16	8	4	4	65	26	25

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	23	37	11	18	8	0	2	62	27	85
2017	FI-01	19	44	18	13	6	0	0	63	19	16
2017	FI-02	31	37	6	13	12	0	0	68	26	16
2017	FI-03	22	26	13	26	11	0	3	48	38	36
2017	FI-04	24	53	6	12	0	0	6	81	13	17
2014	FI	23	47	11	13	4	2	0	71	17	143
2014	FI-01	31	54	8	4	4	0	0	85	8	26
2014	FI-02	26	36	21	13	3	3	0	63	16	39
2014	FI-03	21	35	10	21	8	4	0	59	30	48
2014	FI-04	12	81	0	8	0	0	0	92	8	26
2011	FI	29	37	10	14	8	1	0	67	23	134
2011	FI-01	27	33	15	12	9	3	0	63	22	33
2011	FI-02	22	44	0	26	4	4	0	69	31	27
2011	FI-03	29	35	14	10	12	0	0	63	22	49
2011	FI-04	38	42	4	13	4	0	0	79	17	24
2008	FI	36	30	10	15	7	1	0	67	23	67
2008	FI-03	43	25	14	7	11	0	0	68	18	28
2008	FI-04	44	33	6	17	0	0	0	78	17	18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	25	26	20	11	12	4	2	54	24	85
2017	FI-01	32	25	25	6	13	0	0	57	19	16
2017	FI-02	25	26	19	12	12	6	0	54	26	16
2017	FI-03	16	22	21	15	15	6	6	44	33	36
2017	FI-04	35	35	18	6	6	0	0	71	12	17
2014	FI	20	41	15	9	10	6	0	64	20	143
2014	FI-01	15	35	23	19	4	4	0	52	24	26
2014	FI-02	21	26	15	8	26	5	0	49	35	39
2014	FI-03	17	52	10	6	4	10	0	77	12	48
2014	FI-04	31	54	12	4	0	0	0	85	4	26
2011	FI	28	28	9	16	10	9	1	61	29	134
2011	FI-01	27	27	6	12	12	15	0	64	29	33
2011	FI-02	15	33	7	22	11	11	0	54	38	27
2011	FI-03	22	27	14	18	8	8	2	55	30	49
2011	FI-04	50	25	4	8	13	0	0	75	21	24
2008	FI	36	31	12	15	3	3	0	69	18	67
2008	FI-03	32	32	21	11	4	0	0	64	14	28
2008	FI-04	56	22	0	22	0	0	0	78	22	18

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	27	14	23	21	0	42	44	85
2017	FI-01	25	31	19	0	25	0	56	25	16
2017	FI-02	19	25	12	31	13	0	43	44	16
2017	FI-03	8	25	14	28	25	0	33	53	36
2017	FI-04	18	29	12	24	18	0	47	41	17
2014	FI	15	37	12	23	13	1	52	36	143
2014	FI-01	15	27	15	38	4	0	42	42	26
2014	FI-02	18	33	21	21	8	0	51	28	39
2014	FI-03	12	42	9	15	21	2	55	36	48
2014	FI-04	15	46	4	23	12	0	62	35	26
2011	FI	13	40	16	19	10	0	54	30	134
2011	FI-01	15	48	12	12	12	0	64	24	33
2011	FI-02	7	26	22	22	22	0	33	44	27
2011	FI-03	14	41	18	20	6	0	55	27	49
2011	FI-04	13	46	13	25	4	0	58	29	24
2008	FI	33	42	9	9	7	0	75	16	67
2008	FI-03	32	43	7	4	14	0	75	18	28
2008	FI-04	44	39	6	11	0	0	83	11	18

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	31	51	9	6	2	82	9	84
2017	FI-01	44	31	13	6	6	75	13	16
2017	FI-02	19	63	6	12	0	81	12	16
2017	FI-03	25	56	14	6	0	80	6	36
2017	FI-04	44	50	0	0	6	94	6	16
2014	FI	32	47	8	8	4	79	13	143
2014	FI-01	31	50	8	8	4	81	12	26
2014	FI-02	21	56	10	8	5	77	13	39
2014	FI-03	40	39	8	10	2	79	12	48
2014	FI-04	35	46	8	4	8	81	12	26
2011	FI	32	46	14	5	5	77	9	133
2011	FI-01	21	64	9	3	3	85	6	33
2011	FI-02	22	52	15	7	4	74	11	27
2011	FI-03	35	42	17	2	4	77	6	48
2011	FI-04	46	25	13	8	8	71	17	24
2008	FI	52	34	4	3	6	87	9	67
2008	FI-03	50	43	0	4	4	93	7	28
2008	FI-04	56	22	11	0	11	78	11	18

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	45	35	8	8	4	0	80	12	84
2017	FI-01	50	25	6	13	6	0	75	19	16
2017	FI-02	37	38	12	12	0	0	75	12	16
2017	FI-03	38	42	11	6	3	0	80	9	36
2017	FI-04	63	25	0	6	6	0	88	13	16
2014	FI	36	50	6	6	1	1	87	7	143
2014	FI-01	35	46	8	8	4	0	81	12	26
2014	FI-02	31	51	10	5	0	3	84	5	39
2014	FI-03	42	46	6	4	2	0	88	6	48
2014	FI-04	35	58	0	8	0	0	92	8	26
2011	FI	46	40	5	7	1	0	86	9	134
2011	FI-01	27	61	3	9	0	0	88	9	33
2011	FI-02	33	48	7	7	4	0	81	11	27
2011	FI-03	57	29	8	4	2	0	86	6	49
2011	FI-04	58	29	0	13	0	0	88	13	24
2008	FI	63	27	4	3	3	0	90	6	67
2008	FI-03	57	39	4	0	0	0	96	0	28
2008	FI-04	72	11	6	11	0	0	83	11	18

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	10	23	17	28	21	1	33	50	85
2017	FI-01	25	19	0	25	31	0	44	56	16
2017	FI-02	19	19	12	25	26	0	37	50	16
2017	FI-03	5	14	34	28	19	0	19	47	36
2017	FI-04	0	47	0	35	12	6	50	50	17
2014	FI	15	28	18	19	17	4	44	37	143
2014	FI-01	27	31	8	27	8	0	58	35	26
2014	FI-02	13	28	18	18	21	3	42	39	39
2014	FI-03	15	23	23	12	17	10	42	32	48
2014	FI-04	8	38	19	23	12	0	46	35	26
2011	FI	9	40	14	20	16	2	50	37	133
2011	FI-01	18	39	18	12	9	3	59	22	33
2011	FI-02	4	30	7	26	30	4	35	58	27
2011	FI-03	6	46	10	27	10	0	52	38	48
2011	FI-04	8	38	21	13	21	0	46	33	24
2008	FI	30	37	16	12	4	0	67	16	67
2008	FI-03	21	46	25	4	4	0	68	7	28
2008	FI-04	33	33	11	17	6	0	67	22	18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	22	25	18	14	21	0	0	47	36	85
2017	FI-01	13	43	12	6	25	0	0	56	32	16
2017	FI-02	25	12	19	31	13	0	0	37	44	16
2017	FI-03	16	16	25	15	28	0	0	32	43	36
2017	FI-04	41	35	6	6	12	0	0	76	18	17
2014	FI	13	31	13	18	19	5	1	47	39	143
2014	FI-01	8	38	4	35	15	0	0	46	50	26
2014	FI-02	8	31	18	5	31	8	0	42	39	39
2014	FI-03	17	31	17	17	10	8	0	52	29	48
2014	FI-04	23	31	4	27	12	0	4	56	40	26
2011	FI	13	37	16	11	18	1	2	53	30	134
2011	FI-01	18	24	27	9	18	3	0	44	28	33
2011	FI-02	4	37	15	15	30	0	0	41	44	27
2011	FI-03	18	39	14	12	10	2	4	61	24	49
2011	FI-04	8	50	8	8	21	0	4	61	30	24
2008	FI	34	34	16	7	7	0	0	69	15	67
2008	FI-03	32	46	18	4	0	0	0	79	4	28
2008	FI-04	33	33	11	17	6	0	0	67	22	18

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	25	38	18	14	4	1	0	64	18	84
2017	FI-01	25	31	25	19	0	0	0	56	19	16
2017	FI-02	25	38	19	19	0	0	0	63	19	16
2017	FI-03	16	40	20	15	6	3	0	58	22	35
2017	FI-04	41	41	6	6	6	0	0	82	12	17
2014	FI	24	46	14	7	8	1	1	71	15	143
2014	FI-01	23	50	12	8	4	4	0	76	12	26
2014	FI-02	26	44	21	8	3	0	0	69	10	39
2014	FI-03	25	46	15	2	11	0	2	72	13	48
2014	FI-04	23	54	4	8	12	0	0	77	19	26
2011	FI	25	47	10	11	8	0	0	71	19	133
2011	FI-01	33	39	12	9	6	0	0	73	15	33
2011	FI-02	12	69	15	0	4	0	0	81	4	26
2011	FI-03	20	49	6	14	10	0	0	69	24	49
2011	FI-04	33	29	8	17	13	0	0	63	29	24

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	27	32	17	15	7	1	60	22	84
2017	FI-01	38	25	12	6	19	0	62	25	16
2017	FI-02	25	37	6	32	0	0	62	32	16
2017	FI-03	19	32	28	15	3	3	53	19	35
2017	FI-04	35	35	12	6	12	0	71	18	17
2014	FI	31	43	11	6	9	0	74	15	142
2014	FI-01	35	46	12	4	4	0	81	8	26
2014	FI-02	28	49	13	5	5	0	77	10	39
2014	FI-03	36	34	15	6	8	0	70	15	47
2014	FI-04	27	54	0	4	15	0	81	19	26

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	26	31	19	18	6	57	24	84
2017	FI-01	38	31	19	0	13	69	13	16
2017	FI-02	31	25	12	32	0	56	32	16
2017	FI-03	13	31	29	20	6	45	26	35
2017	FI-04	35	35	6	18	6	71	24	17
2014	FI	24	36	22	9	8	60	17	143
2014	FI-01	35	42	19	0	4	77	4	26
2014	FI-02	26	38	26	5	5	64	10	39
2014	FI-03	23	33	27	8	8	56	17	48
2014	FI-04	15	35	15	19	15	50	35	26
2011	FI	28	41	14	11	6	69	17	134
2011	FI-01	24	42	18	6	9	67	15	33
2011	FI-02	33	30	19	15	4	63	19	27
2011	FI-03	27	49	12	6	6	76	12	49
2011	FI-04	25	38	8	25	4	63	29	24

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	27	32	14	12	1	42	26	85
2017	FI-01	19	25	31	12	13	0	44	25	16
2017	FI-02	6	38	31	25	0	0	44	25	16
2017	FI-03	9	13	39	17	20	3	22	38	36
2017	FI-04	29	47	18	0	6	0	76	6	17

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	32	28	14	10	15	0	61	25	84
2017	FI-01	50	31	0	0	19	0	81	19	16
2017	FI-02	37	19	19	12	13	0	56	26	16
2017	FI-03	26	33	22	8	11	0	59	19	36
2017	FI-04	25	25	6	19	25	0	50	44	16
2014	FI	39	29	14	7	10	1	69	17	143
2014	FI-01	62	31	0	4	4	0	92	8	26
2014	FI-02	44	26	15	3	10	3	71	13	39
2014	FI-03	40	25	17	8	10	0	65	19	48
2014	FI-04	15	42	15	15	12	0	58	27	26
2011	FI	34	34	8	15	10	0	68	25	133
2011	FI-01	36	42	9	6	6	0	79	12	33
2011	FI-02	33	41	7	11	7	0	74	19	27
2011	FI-03	37	31	4	14	14	0	67	29	49
2011	FI-04	25	21	13	33	8	0	46	42	24

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	23	28	13	12	15	1	7	56	30	84
2017	FI-01	38	13	31	6	13	0	0	50	19	16
2017	FI-02	31	19	12	6	12	6	13	62	23	16
2017	FI-03	17	42	6	17	13	0	6	62	32	36
2017	FI-04	13	25	13	13	25	0	13	43	43	16
2014	FI	34	27	9	12	10	3	5	66	24	143
2014	FI-01	50	19	4	8	15	4	0	72	24	26
2014	FI-02	33	28	15	10	8	3	3	65	19	39
2014	FI-03	33	31	10	14	6	4	0	67	22	48
2014	FI-04	23	27	0	15	15	0	19	62	38	26
2011	FI	32	19	9	17	14	2	8	57	33	133
2011	FI-01	30	21	15	6	12	3	12	61	21	33
2011	FI-02	41	19	7	19	7	0	7	64	28	27
2011	FI-03	35	22	6	14	16	4	2	61	33	49
2011	FI-04	21	8	8	33	17	0	13	33	57	24
2008	FI	36	28	9	15	4	1	6	69	21	67
2008	FI-03	46	29	7	11	0	4	4	81	12	28
2008	FI-04	39	17	11	11	11	0	11	63	25	18

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	35	38	10	10	5	0	1	74	15	85
2017	FI-01	56	25	13	6	0	0	0	81	6	16
2017	FI-02	43	38	6	12	0	0	0	81	12	16
2017	FI-03	24	51	14	8	3	0	0	75	11	36
2017	FI-04	29	24	6	18	18	0	6	56	38	17
2014	FI	27	39	17	10	6	1	1	67	16	143
2014	FI-01	50	38	8	4	0	0	0	88	4	26
2014	FI-02	38	36	13	5	3	3	3	78	8	39
2014	FI-03	19	33	27	17	4	0	0	52	21	48
2014	FI-04	4	58	12	12	15	0	0	62	27	26
2011	FI	25	38	14	15	8	0	0	63	23	134
2011	FI-01	48	30	12	9	0	0	0	79	9	33
2011	FI-02	33	41	15	7	4	0	0	74	11	27
2011	FI-03	14	43	14	22	6	0	0	57	29	49
2011	FI-04	4	33	17	17	29	0	0	38	46	24
2008	FI	21	36	25	13	4	0	0	57	18	67
2008	FI-03	14	25	43	14	4	0	0	39	18	28
2008	FI-04	33	39	11	17	0	0	0	72	17	18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	42	26	11	4	10	5	3	73	16	85
2017	FI-01	51	18	12	6	13	0	0	69	19	16
2017	FI-02	43	25	12	0	7	12	0	78	8	16
2017	FI-03	34	28	9	8	10	6	6	70	20	36
2017	FI-04	47	29	12	0	12	0	0	76	12	17
2014	FI	43	27	12	6	3	4	4	77	10	143
2014	FI-01	69	12	8	8	0	0	4	84	8	26
2014	FI-02	41	23	13	3	8	8	5	74	12	39
2014	FI-03	39	37	8	2	4	4	4	84	7	48
2014	FI-04	35	27	19	15	0	0	4	64	16	26
2011	FI	41	28	11	5	7	4	4	75	13	133
2011	FI-01	48	24	9	3	6	9	0	80	10	33
2011	FI-02	42	23	12	15	4	4	0	68	20	26
2011	FI-03	35	33	12	2	8	2	8	75	11	49
2011	FI-04	42	29	13	4	8	0	4	74	13	24

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	FI	43	25	32	85
2017	FI-01	37	25	38	16
2017	FI-02	44	12	43	16
2017	FI-03	52	17	31	36
2017	FI-04	29	53	18	17
2014	FI	46	18	36	143
2014	FI-01	50	12	38	26
2014	FI-02	49	15	36	39
2014	FI-03	42	23	35	48
2014	FI-04	46	19	35	26
2011	FI	43	21	36	134
2011	FI-01	52	18	30	33
2011	FI-02	44	33	22	27
2011	FI-03	33	20	47	49
2011	FI-04	54	13	33	24

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	FI	3	11	68	2	0	16	37
2017	FI-03	0	16	64	4	0	15	19
2014	FI	8	21	62	3	9999	6	66
2014	FI-01	0	31	54	0	9999	15	13
2014	FI-02	0	32	63	5	9999	0	19
2014	FI-03	20	20	45	5	9999	10	20
2014	FI-04	8	0	92	0	9999	0	12
2011	FI	14	26	53	0	9999	7	58
2011	FI-01	6	29	53	0	9999	12	17
2011	FI-02	0	33	67	0	9999	0	12
2011	FI-03	19	31	38	0	9999	13	16
2011	FI-04	31	8	62	0	9999	0	13

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	31	49	6	8	6	0	80	14	85
2017	FI-01	31	38	12	13	6	0	69	19	16
2017	FI-02	37	44	12	6	0	0	81	6	16
2017	FI-03	27	51	3	11	8	0	78	19	36
2017	FI-04	35	59	0	0	6	0	94	6	17
2014	FI	32	42	15	8	3	1	75	11	143
2014	FI-01	27	54	8	4	4	4	84	8	26
2014	FI-02	33	41	13	8	5	0	74	13	39
2014	FI-03	34	35	21	10	0	0	69	10	48
2014	FI-04	38	42	15	0	4	0	81	4	26
2011	FI	31	48	10	6	5	0	78	11	134
2011	FI-01	24	61	3	9	3	0	85	12	33
2011	FI-02	33	37	22	4	4	0	70	7	27
2011	FI-03	31	45	12	2	10	0	76	12	49
2011	FI-04	33	50	4	13	0	0	83	13	24
2008	FI	45	45	6	0	4	0	90	4	67
2008	FI-03	57	36	4	0	4	0	93	4	28
2008	FI-04	50	39	6	0	6	0	89	6	18

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	17	36	23	18	3	1	55	22	85
2017	FI-01	32	31	19	13	0	6	67	13	16
2017	FI-02	19	31	25	26	0	0	50	26	16
2017	FI-03	13	34	28	17	8	0	47	25	36
2017	FI-04	12	53	18	18	0	0	65	18	17
2014	FI	21	42	19	10	7	1	64	17	143
2014	FI-01	42	35	19	4	0	0	77	4	26
2014	FI-02	13	54	13	5	13	3	68	18	39
2014	FI-03	21	33	25	15	4	2	55	19	48
2014	FI-04	12	50	15	12	12	0	62	23	26
2011	FI	21	41	13	16	7	1	63	23	134
2011	FI-01	18	42	12	6	18	3	63	25	33
2011	FI-02	19	37	22	19	0	4	58	19	27
2011	FI-03	20	41	12	18	8	0	61	27	49
2011	FI-04	29	42	8	21	0	0	71	21	24

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	38	33	11	1	1	2	12	54	85
2017	FI-01	19	12	43	25	0	0	0	25	31	16
2017	FI-02	6	25	50	19	0	0	0	19	31	16
2017	FI-03	17	45	28	3	2	3	3	5	65	36
2017	FI-04	12	59	18	6	0	0	6	6	75	17
2014	FI	18	40	28	10	2	0	2	12	59	143
2014	FI-01	0	31	42	19	8	0	0	27	31	26
2014	FI-02	21	38	23	10	0	0	8	11	64	39
2014	FI-03	19	38	33	8	2	0	0	10	56	48
2014	FI-04	31	54	12	4	0	0	0	4	85	26
2011	FI	11	43	28	13	3	2	0	16	56	134
2011	FI-01	6	39	33	12	6	3	0	19	47	33
2011	FI-02	7	33	33	19	4	4	0	23	42	27
2011	FI-03	12	47	24	14	0	2	0	15	60	49
2011	FI-04	21	54	17	4	4	0	0	8	75	24
2008	FI	17	29	36	12	5	0	2	17	46	66
2008	FI-03	15	30	37	11	4	0	4	15	46	27
2008	FI-04	22	22	44	6	6	0	0	11	44	18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	25	33	27	7	3	2	2	11	61	85
2017	FI-01	25	6	31	25	13	0	0	38	31	16
2017	FI-02	6	38	43	12	0	0	0	12	44	16
2017	FI-03	31	39	19	0	2	6	3	2	77	36
2017	FI-04	29	41	24	0	0	0	6	0	75	17
2014	FI	21	29	29	9	6	3	3	16	53	143
2014	FI-01	0	31	38	8	15	4	4	25	33	26
2014	FI-02	28	18	36	5	8	3	3	14	49	39
2014	FI-03	23	33	17	17	2	4	4	20	61	48
2014	FI-04	27	38	35	0	0	0	0	0	65	26
2011	FI	20	27	32	11	8	2	1	19	48	133
2011	FI-01	9	31	31	13	13	3	0	26	42	32
2011	FI-02	26	22	33	11	7	0	0	19	48	27
2011	FI-03	18	29	35	10	4	4	0	15	49	49
2011	FI-04	29	25	25	8	8	0	4	17	57	24
2008	FI	17	23	21	21	12	5	2	35	42	66
2008	FI-03	7	19	30	26	11	4	4	40	28	27
2008	FI-04	28	28	22	11	11	0	0	22	56	18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	18	27	35	12	5	2	1	17	47	85
2017	FI-01	25	6	31	25	13	0	0	38	31	16
2017	FI-02	0	32	43	12	6	6	0	20	34	16
2017	FI-03	28	31	30	6	3	3	0	9	61	36
2017	FI-04	6	35	41	12	0	0	6	13	44	17
2014	FI	22	29	30	14	4	1	1	18	52	142
2014	FI-01	4	31	27	23	12	4	0	36	36	26
2014	FI-02	31	18	33	13	0	3	3	14	51	39
2014	FI-03	19	32	32	13	4	0	0	17	51	47
2014	FI-04	31	35	23	12	0	0	0	12	65	26
2011	FI	17	19	37	16	7	2	1	24	38	134
2011	FI-01	12	18	27	24	15	3	0	41	31	33
2011	FI-02	15	19	48	11	4	0	4	15	35	27
2011	FI-03	20	20	41	10	2	4	2	13	43	49
2011	FI-04	21	21	29	21	8	0	0	29	42	24
2008	FI	9	15	42	20	8	0	6	29	26	66
2008	FI-03	7	11	48	19	7	0	7	28	20	27
2008	FI-04	11	22	44	6	6	0	11	13	38	18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	22	18	29	24	4	0	2	29	41	85
2017	FI-01	13	6	38	38	6	0	0	44	19	16
2017	FI-02	25	13	19	37	6	0	0	43	38	16
2017	FI-03	20	19	39	17	2	0	3	20	40	36
2017	FI-04	35	29	12	12	6	0	6	19	69	17
2014	FI	27	29	23	14	4	0	2	19	58	143
2014	FI-01	12	19	38	19	12	0	0	31	31	26
2014	FI-02	18	31	26	15	5	0	5	22	51	39
2014	FI-03	31	25	23	17	2	0	2	19	58	48
2014	FI-04	46	42	8	4	0	0	0	4	88	26
2011	FI	26	21	25	19	7	1	1	27	48	134
2011	FI-01	12	18	24	33	9	3	0	44	31	33
2011	FI-02	26	11	30	22	11	0	0	33	37	27
2011	FI-03	31	20	27	14	4	2	2	19	53	49
2011	FI-04	38	38	17	4	4	0	0	8	75	24
2008	FI	17	24	41	11	8	0	0	18	41	66
2008	FI-03	19	26	44	11	0	0	0	11	44	27
2008	FI-04	22	39	33	0	6	0	0	6	61	18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	28	37	14	11	7	0	2	19	67	85
2017	FI-01	19	19	18	25	19	0	0	44	38	16
2017	FI-02	19	32	19	12	19	0	0	31	50	16
2017	FI-03	31	51	9	7	0	0	3	7	84	36
2017	FI-04	41	29	18	6	0	0	6	6	75	17
2014	FI	21	26	34	11	5	2	1	17	48	143
2014	FI-01	4	27	46	4	15	4	0	20	32	26
2014	FI-02	15	26	31	18	3	3	5	22	44	39
2014	FI-03	27	25	31	13	4	0	0	17	52	48
2014	FI-04	35	23	31	8	0	4	0	8	60	26
2011	FI	24	31	25	12	5	1	2	18	57	134
2011	FI-01	15	36	21	12	12	3	0	25	53	33
2011	FI-02	19	26	30	19	0	0	7	20	48	27
2011	FI-03	27	31	29	8	2	2	2	11	60	49
2011	FI-04	38	29	17	8	8	0	0	17	67	24
2008	FI	23	33	24	8	9	0	3	17	58	66
2008	FI-03	33	33	19	4	7	0	4	12	69	27
2008	FI-04	17	39	28	11	0	0	6	12	59	18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	33	27	21	14	1	0	4	16	63	85
2017	FI-01	31	12	31	19	6	0	0	25	43	16
2017	FI-02	26	37	19	19	0	0	0	19	63	16
2017	FI-03	36	25	22	10	0	0	6	11	65	36
2017	FI-04	35	35	12	12	0	0	6	13	75	17
2014	FI	11	25	31	19	9	2	3	29	38	143
2014	FI-01	0	23	19	35	19	4	0	56	24	26
2014	FI-02	13	15	36	18	8	5	5	29	31	39
2014	FI-03	15	33	31	10	10	0	0	21	48	48
2014	FI-04	12	27	35	19	0	0	8	21	42	26
2011	FI	20	25	27	17	6	1	4	24	47	134
2011	FI-01	24	30	21	9	9	3	3	19	58	33
2011	FI-02	19	22	26	26	4	0	4	31	42	27
2011	FI-03	18	20	35	16	2	2	6	20	42	49
2011	FI-04	21	29	21	17	13	0	0	29	50	24
2008	FI	20	32	20	17	6	2	5	24	55	66
2008	FI-03	19	22	22	19	7	4	7	29	46	27
2008	FI-04	28	33	17	22	0	0	0	22	61	18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	18	40	26	11	4	0	2	15	59	85
2017	FI-01	19	12	37	32	0	0	0	32	31	16
2017	FI-02	12	43	26	12	6	0	0	19	56	16
2017	FI-03	22	45	21	6	3	0	3	9	69	36
2017	FI-04	12	53	24	0	6	0	6	6	69	17
2014	FI	27	30	32	6	4	1	0	10	58	142
2014	FI-01	15	15	54	4	12	0	0	15	31	26
2014	FI-02	23	28	41	0	3	5	0	3	54	39
2014	FI-03	32	32	21	11	4	0	0	15	64	47
2014	FI-04	31	46	15	8	0	0	0	8	77	26

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	44	27	11	10	7	72	18	85
2017	FI-01	51	6	31	6	6	57	12	16
2017	FI-02	43	26	12	12	6	69	19	16
2017	FI-03	38	37	6	11	9	75	20	36
2017	FI-04	53	29	0	12	6	82	18	17
2014	FI	43	32	11	9	6	74	15	143
2014	FI-01	42	35	8	12	4	77	15	26
2014	FI-02	38	31	15	10	5	69	15	39
2014	FI-03	44	27	17	8	4	71	12	48
2014	FI-04	50	38	0	4	8	88	12	26

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	41	46	5	4	5	87	8	85
2017	FI-01	32	49	6	0	13	81	13	16
2017	FI-02	43	44	12	0	0	88	0	16
2017	FI-03	41	47	0	9	3	89	11	36
2017	FI-04	47	41	6	0	6	88	6	17
2014	FI	43	38	10	7	1	82	8	143
2014	FI-01	46	35	8	8	4	81	12	26
2014	FI-02	41	41	13	5	0	82	5	39
2014	FI-03	46	37	8	6	2	83	8	48
2014	FI-04	42	38	12	8	0	81	8	26

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	30	32	23	5	7	2	64	12	85
2017	FI-01	44	12	25	0	19	0	57	19	16
2017	FI-02	25	32	31	12	0	0	57	12	16
2017	FI-03	21	37	22	6	8	6	62	14	36
2017	FI-04	41	41	18	0	0	0	82	0	17
2014	FI	38	39	12	3	2	6	81	6	143
2014	FI-01	54	27	12	0	0	8	88	0	26
2014	FI-02	41	36	15	3	0	5	81	3	39
2014	FI-03	33	46	6	2	4	8	86	7	48
2014	FI-04	31	38	19	8	4	0	69	12	26

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	27	45	19	5	4	1	72	9	85
2017	FI-01	32	38	18	6	6	0	69	13	16
2017	FI-02	31	50	12	6	0	0	81	6	16
2017	FI-03	19	47	23	6	3	3	68	9	36
2017	FI-04	35	41	18	0	6	0	76	6	17
2014	FI	36	43	9	5	3	4	82	8	143
2014	FI-01	50	38	4	4	0	4	92	4	26
2014	FI-02	41	38	8	8	3	3	82	11	39
2014	FI-03	25	52	8	4	2	8	84	7	48
2014	FI-04	38	31	19	4	8	0	69	12	26
2011	FI	27	43	12	5	8	5	73	14	132
2011	FI-01	33	45	3	3	6	9	87	10	33
2011	FI-02	19	50	19	4	4	4	72	8	26
2011	FI-03	27	37	12	8	14	2	65	23	49
2011	FI-04	22	48	17	4	4	4	73	9	23

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	35	40	15	4	6	0	75	10	85
2017	FI-01	44	19	19	6	13	0	63	19	16
2017	FI-02	50	38	12	0	0	0	88	0	16
2017	FI-03	19	50	19	6	6	0	69	12	36
2017	FI-04	47	41	6	0	6	0	88	6	17
2014	FI	38	43	6	9	2	1	82	11	142
2014	FI-01	62	31	0	8	0	0	92	8	26
2014	FI-02	46	36	8	8	0	3	84	8	39
2014	FI-03	30	51	8	6	2	2	83	9	47
2014	FI-04	23	54	4	15	4	0	77	19	26
2011	FI	28	45	11	8	5	2	75	14	132
2011	FI-01	42	27	12	12	3	3	72	16	33
2011	FI-02	26	52	15	4	0	4	81	4	27
2011	FI-03	20	53	8	8	8	2	75	17	49
2011	FI-04	23	50	9	9	9	0	73	18	22
2008	FI	39	39	13	4	3	1	79	8	67
2008	FI-03	39	46	11	4	0	0	86	4	28
2008	FI-04	44	33	6	11	6	0	78	17	18

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	26	22	29	6	8	4	5	53	15	85
2017	FI-01	38	6	31	0	19	0	6	47	20	16
2017	FI-02	19	25	44	6	6	0	0	43	12	16
2017	FI-03	22	23	28	9	3	9	9	53	14	36
2017	FI-04	29	35	18	6	12	0	0	65	18	17
2014	FI	29	33	17	10	7	4	1	64	18	143
2014	FI-01	31	27	15	8	15	0	4	60	24	26
2014	FI-02	28	26	23	8	8	8	0	58	17	39
2014	FI-03	31	39	12	8	4	4	0	74	13	48
2014	FI-04	23	42	15	15	4	0	0	65	19	26

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	28	49	13	6	2	2	79	8	85
2017	FI-01	38	25	25	6	0	6	67	7	16
2017	FI-02	25	57	12	6	0	0	81	6	16
2017	FI-03	22	51	14	6	5	3	75	11	36
2017	FI-04	35	59	0	6	0	0	94	6	17
2014	FI	26	52	10	3	0	9	85	3	143
2014	FI-01	31	58	8	0	0	4	92	0	26
2014	FI-02	15	54	13	8	0	10	77	9	39
2014	FI-03	25	50	10	2	0	12	86	2	48
2014	FI-04	38	46	8	0	0	8	92	0	26
2011	FI	28	40	16	7	3	7	73	10	134
2011	FI-01	27	30	18	12	3	9	63	17	33
2011	FI-02	33	41	19	4	0	4	77	4	27
2011	FI-03	27	47	10	6	4	6	78	11	49
2011	FI-04	29	33	21	4	4	8	68	9	24

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	23	39	14	17	5	1	1	64	22	85
2017	FI-01	25	49	13	13	0	0	0	75	13	16
2017	FI-02	25	37	12	13	6	0	6	66	21	16
2017	FI-03	16	33	17	25	5	3	0	51	32	36
2017	FI-04	35	41	12	6	6	0	0	76	12	17
2014	FI	20	41	15	10	6	7	1	66	18	143
2014	FI-01	31	42	8	15	4	0	0	73	19	26
2014	FI-02	8	38	28	8	8	10	0	51	17	39
2014	FI-03	21	35	12	8	8	13	2	66	20	48
2014	FI-04	31	50	8	8	4	0	0	81	12	26
2011	FI	25	39	14	9	7	5	1	68	17	134
2011	FI-01	24	30	27	3	3	12	0	62	7	33
2011	FI-02	11	48	15	11	7	4	4	64	20	27
2011	FI-03	27	45	10	10	4	4	0	74	15	49
2011	FI-04	38	29	4	13	17	0	0	67	29	24
2008	FI	34	39	7	10	1	6	1	79	13	67
2008	FI-03	36	43	11	7	0	4	0	81	7	28
2008	FI-04	44	17	11	17	0	11	0	69	19	18

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	25	27	15	13	5	1	41	30	85
2017	FI-01	19	25	25	6	13	6	6	50	22	16
2017	FI-02	6	31	37	12	13	0	0	37	26	16
2017	FI-03	10	20	22	25	14	9	0	33	42	36
2017	FI-04	24	29	29	6	12	0	0	53	18	17
2014	FI	8	26	31	15	9	11	1	38	28	143
2014	FI-01	19	27	35	8	12	0	0	46	19	26
2014	FI-02	3	23	31	18	3	21	3	33	27	39
2014	FI-03	8	25	29	21	4	13	0	38	29	48
2014	FI-04	4	35	35	4	19	4	0	40	24	26
2011	FI	13	33	17	19	11	7	1	49	32	134
2011	FI-01	15	24	15	24	15	6	0	42	42	33
2011	FI-02	7	37	22	19	7	7	0	48	28	27
2011	FI-03	14	27	20	18	10	8	2	45	32	49
2011	FI-04	13	50	8	13	13	4	0	65	26	24

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	13	14	23	18	21	9	2	31	43	85
2017	FI-01	19	13	19	18	19	6	6	36	42	16
2017	FI-02	12	19	31	12	13	6	6	35	29	16
2017	FI-03	9	11	22	25	20	13	0	23	52	36
2017	FI-04	18	18	24	6	29	6	0	38	38	17
2014	FI	8	17	20	17	15	23	1	32	42	143
2014	FI-01	15	19	8	23	12	23	0	45	45	26
2014	FI-02	5	13	31	15	13	23	0	23	37	39
2014	FI-03	8	19	21	13	10	27	2	38	33	48
2014	FI-04	4	19	15	19	27	15	0	27	55	26
2011	FI	9	23	11	19	13	20	4	43	43	134
2011	FI-01	15	18	6	12	12	33	3	52	38	33
2011	FI-02	7	33	11	15	15	19	0	50	36	27
2011	FI-03	6	22	14	22	12	18	4	37	45	49
2011	FI-04	4	21	13	25	17	8	13	32	53	24

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	26	33	12	14	14	0	1	60	28	85
2017	FI-01	56	19	12	0	6	0	6	80	7	16
2017	FI-02	19	44	19	19	0	0	0	63	19	16
2017	FI-03	20	36	11	16	17	0	0	56	33	36
2017	FI-04	18	29	6	18	29	0	0	47	47	17
2014	FI	22	53	8	12	5	1	0	75	17	142
2014	FI-01	27	62	0	12	0	0	0	88	12	26
2014	FI-02	15	56	10	13	3	3	0	74	16	39
2014	FI-03	21	46	10	15	8	0	0	67	23	48
2014	FI-04	28	48	8	8	8	0	0	76	16	25
2011	FI	19	46	8	20	8	0	0	65	27	132
2011	FI-01	15	58	6	15	6	0	0	73	21	33
2011	FI-02	26	37	7	22	7	0	0	63	30	27
2011	FI-03	19	45	13	19	4	0	0	64	23	47
2011	FI-04	13	46	0	25	17	0	0	58	42	24
2008	FI	39	55	0	4	1	0	0	94	6	67
2008	FI-03	39	57	0	4	0	0	0	96	4	28
2008	FI-04	33	61	0	0	6	0	0	94	6	18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	31	41	10	11	7	0	72	18	85
2017	FI-01	25	31	12	19	13	0	57	32	16
2017	FI-02	37	43	6	13	0	0	81	13	16
2017	FI-03	22	54	8	8	8	0	76	16	36
2017	FI-04	47	24	18	6	6	0	71	12	17
2014	FI	34	45	10	5	6	0	79	11	143
2014	FI-01	38	46	4	4	8	0	85	12	26
2014	FI-02	41	41	13	0	5	0	82	5	39
2014	FI-03	29	42	15	10	4	0	71	15	48
2014	FI-04	35	50	4	4	8	0	85	12	26
2011	FI	29	37	11	15	8	1	67	23	133
2011	FI-01	25	28	13	25	6	3	55	32	32
2011	FI-02	26	52	11	4	7	0	78	11	27
2011	FI-03	24	41	10	14	10	0	65	24	49
2011	FI-04	46	25	8	17	4	0	71	21	24

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	33	40	12	13	1	0	0	74	14	84
2017	FI-01	44	18	31	0	6	0	0	62	6	16
2017	FI-02	25	50	12	13	0	0	0	74	13	16
2017	FI-03	33	44	6	17	0	0	0	77	17	36
2017	FI-04	31	44	6	19	0	0	0	75	19	16
2014	FI	33	46	11	6	1	2	1	82	7	142
2014	FI-01	38	54	0	8	0	0	0	92	8	26
2014	FI-02	36	41	13	3	3	3	3	81	5	39
2014	FI-03	36	38	15	4	2	4	0	78	7	47
2014	FI-04	23	62	12	4	0	0	0	85	4	26

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	59	18	8	8	4	1	2	79	12	85
2017	FI-01	75	6	6	0	6	0	6	87	7	16
2017	FI-02	69	6	12	12	0	0	0	75	12	16
2017	FI-03	58	23	6	8	3	3	0	83	11	36
2017	FI-04	35	29	12	12	6	0	6	69	19	17
2014	FI	56	33	8	1	1	0	1	89	2	143
2014	FI-01	81	19	0	0	0	0	0	100	0	26
2014	FI-02	49	36	8	3	3	0	3	87	5	39
2014	FI-03	56	35	8	0	0	0	0	92	0	48
2014	FI-04	46	38	12	4	0	0	0	85	4	26
2011	FI	61	26	5	5	2	0	2	89	7	133
2011	FI-01	61	30	0	6	3	0	0	91	9	33
2011	FI-02	52	22	11	11	0	0	4	77	12	27
2011	FI-03	65	23	6	2	2	0	2	89	4	48
2011	FI-04	63	33	0	4	0	0	0	96	4	24
2008	FI	73	18	3	1	3	0	1	92	5	67
2008	FI-03	71	18	4	4	4	0	0	89	7	28
2008	FI-04	67	28	6	0	0	0	0	94	0	18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	58	21	7	8	5	1	80	13	85
2017	FI-01	75	6	6	6	6	0	81	13	16
2017	FI-02	63	12	6	12	6	0	75	19	16
2017	FI-03	52	31	6	9	3	0	83	11	36
2017	FI-04	47	24	12	6	6	6	75	13	17
2014	FI	50	25	6	11	6	1	77	17	143
2014	FI-01	62	15	4	8	4	8	83	13	26
2014	FI-02	51	23	5	8	13	0	74	21	39
2014	FI-03	48	27	8	15	2	0	75	17	48
2014	FI-04	46	35	0	15	4	0	81	19	26
2011	FI	53	26	6	11	2	2	80	14	133
2011	FI-01	61	24	6	3	3	3	88	6	33
2011	FI-02	52	19	7	19	0	4	73	19	27
2011	FI-03	48	29	8	15	0	0	77	15	48
2011	FI-04	54	29	0	8	8	0	83	17	24
2008	FI	57	24	3	9	6	1	82	15	67
2008	FI-03	50	32	0	14	4	0	82	18	28
2008	FI-04	50	22	11	6	11	0	72	17	18

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	66	15	6	8	2	0	2	83	11	85
2017	FI-01	82	6	0	6	6	0	0	88	12	16
2017	FI-02	63	12	6	12	0	0	6	80	13	16
2017	FI-03	60	20	11	9	0	0	0	80	9	36
2017	FI-04	65	18	0	6	6	0	6	88	13	17
2014	FI	60	20	6	10	1	0	3	83	12	143
2014	FI-01	73	12	4	4	0	0	8	92	4	26
2014	FI-02	51	31	3	13	0	0	3	84	13	39
2014	FI-03	54	17	10	15	2	0	2	72	17	48
2014	FI-04	69	19	0	8	0	0	4	92	8	26
2011	FI	57	24	5	10	0	1	3	84	10	132
2011	FI-01	69	19	9	0	0	3	0	90	0	32
2011	FI-02	41	30	7	15	0	0	7	76	16	27
2011	FI-03	52	27	2	15	0	0	4	83	15	48
2011	FI-04	67	21	4	8	0	0	0	88	8	24
2008	FI	66	16	9	1	1	0	6	87	3	67
2008	FI-03	61	21	11	4	0	0	4	85	4	28
2008	FI-04	61	22	11	0	0	0	6	88	0	18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	71	15	4	5	2	1	2	89	7	85
2017	FI-01	82	12	0	0	6	0	0	94	6	16
2017	FI-02	69	12	0	12	0	0	6	87	13	16
2017	FI-03	66	16	9	6	0	3	0	85	6	36
2017	FI-04	71	18	0	0	6	0	6	94	6	17
2014	FI	74	15	5	1	2	0	3	91	4	143
2014	FI-01	85	8	4	0	0	0	4	96	0	26
2014	FI-02	69	18	5	0	5	0	3	89	5	39
2014	FI-03	67	19	6	4	2	0	2	87	6	48
2014	FI-04	85	12	0	0	0	0	4	100	0	26
2011	FI	74	13	5	2	2	0	4	91	4	133
2011	FI-01	70	15	12	3	0	0	0	85	3	33
2011	FI-02	74	7	4	4	4	0	7	88	8	27
2011	FI-03	69	16	4	2	2	0	6	91	4	49
2011	FI-04	91	9	0	0	0	0	0	100	0	23
2008	FI	79	13	1	0	0	0	6	98	0	67
2008	FI-03	75	21	0	0	0	0	4	100	0	28
2008	FI-04	83	11	0	0	0	0	6	100	0	18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	48	26	8	6	6	3	2	79	13	85
2017	FI-01	69	6	12	0	6	6	0	81	7	16
2017	FI-02	32	37	12	12	0	0	6	74	13	16
2017	FI-03	50	25	6	6	9	5	0	79	15	36
2017	FI-04	41	35	6	6	6	0	6	81	13	17
2014	FI	43	31	14	7	1	1	3	77	9	143
2014	FI-01	69	19	0	4	0	0	8	96	4	26
2014	FI-02	38	33	18	8	0	0	3	74	8	39
2014	FI-03	36	31	19	8	4	0	2	68	13	48
2014	FI-04	35	42	12	8	0	0	4	80	8	26

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	53	31	8	2	1	1	4	88	4	85
2017	FI-01	69	18	13	0	0	0	0	87	0	16
2017	FI-02	38	56	0	0	0	0	6	100	0	16
2017	FI-03	52	25	11	3	3	3	3	82	6	36
2017	FI-04	53	29	6	6	0	0	6	88	6	17
2014	FI	53	31	8	2	1	3	3	88	3	143
2014	FI-01	65	23	4	0	4	0	4	92	4	26
2014	FI-02	44	38	10	0	0	5	3	89	0	39
2014	FI-03	48	31	10	4	0	4	2	84	4	48
2014	FI-04	65	23	4	4	0	0	4	92	4	26
2011	FI	56	27	8	3	1	4	2	88	4	133
2011	FI-01	61	24	9	3	0	0	3	88	3	33
2011	FI-02	37	37	11	0	4	7	4	83	4	27
2011	FI-03	58	29	4	2	0	6	0	93	2	48
2011	FI-04	67	17	8	8	0	0	0	83	8	24
2008	FI	70	18	4	0	3	0	4	92	3	67
2008	FI-03	68	21	0	0	7	0	4	93	7	28
2008	FI-04	67	11	17	0	0	0	6	82	0	18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FI	14	86	85
2017	FI-03	15	85	36
2014	FI	17	83	142
2014	FI-02	18	82	39
2014	FI-03	15	85	47

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	FI	49	12
2014	FI	25	24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	FI	67	12
2014	FI	87	24

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	FI	0	12
2014	FI	0	24

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	FI	0	24

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	FI	0	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	FI	59	12
2014	FI	46	24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	FI	59	12
2014	FI	54	24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	FI	67	12
2014	FI	58	24

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	FI	42	12
2014	FI	46	24

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	FI	42	12
2014	FI	37	24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	FI	75	12
2014	FI	58	24

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2014	FI	25	24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	FI	0	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	FI	0	12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	FI	59	12
2014	FI	75	24

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	FI	42	12
2014	FI	21	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	FI	49	12
2014	FI	46	24

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2014	FI	42	24

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	FI	29	24

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	FI	0	24

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	FI	25	24

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	FI	29	24

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	FI	29	24

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	FI	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	FI	33	24

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	FI	45	11
2014	FI	54	24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	FI	0	11
2014	FI	0	24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	FI	64	11
2014	FI	58	24

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	FI	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FI	100	0	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	17	15	22	5	5	28	8	50	15	85
2017	FI-01	38	12	6	6	13	18	6	66	25	16
2017	FI-02	25	12	19	0	0	38	6	67	0	16
2017	FI-03	6	14	30	6	3	34	8	34	15	36
2017	FI-04	12	24	24	6	6	18	12	50	17	17
2014	FI	7	14	20	9	4	37	9	39	25	143
2014	FI-01	23	8	12	0	8	38	12	62	15	26
2014	FI-02	3	13	10	13	5	38	18	35	41	39
2014	FI-03	6	10	23	10	2	46	2	32	24	48
2014	FI-04	0	31	31	8	4	19	8	42	16	26

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	25	24	23	5	8	14	1	57	16	85
2017	FI-01	44	25	6	0	19	6	0	73	20	16
2017	FI-02	25	19	31	0	0	25	0	59	0	16
2017	FI-03	11	25	24	9	9	19	2	46	23	36
2017	FI-04	35	24	29	6	6	0	0	59	12	17
2014	FI	12	27	20	9	5	24	3	53	19	141
2014	FI-01	27	23	12	8	4	19	8	68	16	26
2014	FI-02	11	24	11	8	8	34	5	57	26	38
2014	FI-03	11	24	28	6	2	30	0	49	12	47
2014	FI-04	4	46	27	12	4	8	0	54	17	26
2011	FI	19	34	24	8	3	11	2	60	13	133
2011	FI-01	15	36	21	6	0	21	0	65	8	33
2011	FI-02	15	44	33	0	0	7	0	64	0	27
2011	FI-03	17	33	25	10	4	8	2	56	16	48
2011	FI-04	29	21	17	17	8	4	4	55	27	24

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FI	7	93	85
2017	FI-02	0	100	16
2014	FI	6	94	143
2014	FI-01	0	100	26

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	13	23	5	2	35	6	48	12	85
2017	FI-01	44	0	13	12	6	25	0	59	25	16
2017	FI-02	12	12	19	0	0	50	6	57	0	16
2017	FI-03	6	11	30	6	0	42	5	32	11	36
2017	FI-04	12	29	24	0	6	18	12	58	8	17
2014	FI	7	16	22	3	1	43	9	48	7	143
2014	FI-01	15	12	0	4	0	54	15	88	13	26
2014	FI-02	5	13	15	5	0	49	13	47	13	39
2014	FI-03	8	12	29	0	0	46	4	42	0	48
2014	FI-04	0	35	31	4	4	19	8	47	11	26

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	26	21	27	3	4	18	1	58	9	85
2017	FI-01	51	12	13	12	6	6	0	67	20	16
2017	FI-02	12	19	37	0	0	32	0	45	0	16
2017	FI-03	17	20	31	3	3	25	2	50	8	36
2017	FI-04	35	35	24	0	6	0	0	71	6	17
2014	FI	18	27	23	2	1	25	3	63	5	143
2014	FI-01	31	23	15	0	0	27	4	78	0	26
2014	FI-02	15	26	18	5	0	31	5	64	8	39
2014	FI-03	21	19	29	0	0	29	2	58	0	48
2014	FI-04	8	54	19	4	8	8	0	67	13	26
2011	FI	23	38	18	7	1	13	0	70	9	134
2011	FI-01	24	36	15	3	0	21	0	77	4	33
2011	FI-02	22	44	22	4	0	7	0	72	4	27
2011	FI-03	22	33	18	10	2	14	0	64	14	49
2011	FI-04	21	46	17	8	4	4	0	70	13	24

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FI	17	83	85
2017	FI-03	21	79	36
2014	FI	6	94	143
2014	FI-02	13	87	39

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FI	74	26	15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	56	35	0	0	9	0	0	91	9	11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	36	52	8	2	1	0	89	2	85
2017	FI-01	25	56	12	0	6	0	87	0	16
2017	FI-02	19	69	12	0	0	0	88	0	16
2017	FI-03	38	53	3	6	0	0	91	6	36
2017	FI-04	59	29	12	0	0	0	88	0	17
2014	FI	29	55	8	5	2	1	86	5	143
2014	FI-01	31	46	8	12	4	0	80	12	26
2014	FI-02	23	59	8	8	0	3	84	8	39
2014	FI-03	25	61	10	0	4	0	89	0	48
2014	FI-04	46	50	4	0	0	0	96	0	26
2011	FI	28	57	7	5	1	1	88	5	134
2011	FI-01	18	55	9	12	6	0	77	13	33
2011	FI-02	30	59	7	4	0	0	89	4	27
2011	FI-03	37	55	6	2	0	0	92	2	49
2011	FI-04	21	63	4	4	0	8	91	5	24
2008	FI	40	42	10	4	1	1	85	5	67
2008	FI-03	50	36	11	4	0	0	86	4	28
2008	FI-04	39	44	11	0	0	6	88	0	18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	11	20	25	8	2	26	7	46	16	85
2017	FI-01	19	25	6	19	6	25	0	59	34	16
2017	FI-02	12	25	31	0	0	32	0	55	0	16
2017	FI-03	6	9	29	12	0	28	17	26	21	36
2017	FI-04	12	35	29	0	6	18	0	57	7	17
2014	FI	6	27	20	6	2	29	11	55	13	143
2014	FI-01	15	23	8	12	0	35	8	67	20	26
2014	FI-02	3	33	18	3	3	26	15	61	9	39
2014	FI-03	4	29	19	6	2	27	12	55	14	48
2014	FI-04	4	23	27	4	0	35	8	47	7	26
2011	FI	6	14	25	8	4	33	10	36	21	134
2011	FI-01	12	12	15	12	6	36	6	42	32	33
2011	FI-02	0	7	48	4	0	30	11	13	6	27
2011	FI-03	4	20	22	12	6	31	4	38	28	49
2011	FI-04	8	8	17	0	0	38	29	50	0	24

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	42	33	13	2	1	8	0	82	4	85
2017	FI-01	44	6	25	0	0	25	0	67	0	16
2017	FI-02	43	31	12	0	0	13	0	86	0	16
2017	FI-03	44	40	8	5	0	3	0	86	5	36
2017	FI-04	35	47	12	0	6	0	0	82	6	17
2014	FI	36	38	16	1	1	5	3	80	2	143
2014	FI-01	42	42	8	0	0	4	4	92	0	26
2014	FI-02	31	38	18	5	0	3	5	75	6	39
2014	FI-03	44	31	15	0	0	10	0	84	0	48
2014	FI-04	31	42	23	0	4	0	0	73	4	26
2011	FI	31	37	16	4	1	7	3	76	7	134
2011	FI-01	33	39	6	3	0	18	0	89	4	33
2011	FI-02	30	30	26	0	4	11	0	67	4	27
2011	FI-03	29	47	14	6	2	2	0	77	8	49
2011	FI-04	29	25	21	8	0	0	17	65	10	24
2008	FI	49	36	6	3	0	4	1	90	3	67
2008	FI-03	61	32	7	0	0	0	0	93	0	28
2008	FI-04	33	44	6	6	0	6	6	88	6	18

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	39	31	12	7	1	9	0	77	9	85
2017	FI-01	51	6	25	6	0	12	0	65	7	16
2017	FI-02	43	12	12	6	0	26	0	75	8	16
2017	FI-03	37	34	13	9	3	5	0	74	12	36
2017	FI-04	29	65	0	6	0	0	0	94	6	17
2014	FI	32	36	15	3	0	11	3	79	3	142
2014	FI-01	35	27	15	0	0	19	4	80	0	26
2014	FI-02	28	38	18	5	0	5	5	74	6	39
2014	FI-03	39	31	15	0	0	15	0	83	0	48
2014	FI-04	24	48	16	8	0	4	0	75	8	25
2011	FI	22	32	21	5	3	14	3	65	10	134
2011	FI-01	27	30	12	6	0	24	0	76	8	33
2011	FI-02	22	26	33	0	4	15	0	57	4	27
2011	FI-03	18	39	20	4	6	10	2	65	12	49
2011	FI-04	17	29	21	13	0	8	13	58	16	24
2008	FI	46	30	4	7	1	6	4	85	10	67
2008	FI-03	54	36	4	4	0	4	0	93	4	28
2008	FI-04	39	28	11	11	0	0	11	75	13	18

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	42	32	14	6	6	1	74	12	85
2017	FI-01	38	37	6	6	13	0	75	19	16
2017	FI-02	56	25	6	6	7	0	81	13	16
2017	FI-03	37	30	19	9	3	2	69	12	36
2017	FI-04	41	35	18	0	6	0	76	6	17

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	50	23	10	9	7	73	16	85
2017	FI-01	51	25	6	6	13	75	19	16
2017	FI-02	62	19	6	6	7	81	13	16
2017	FI-03	39	28	14	14	5	67	19	36
2017	FI-04	59	18	12	6	6	76	12	17

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	26	29	28	11	4	3	57	15	85
2017	FI-01	38	32	12	6	6	6	74	13	16
2017	FI-02	26	25	31	6	6	6	54	13	16
2017	FI-03	14	31	38	11	3	2	46	15	36
2017	FI-04	41	24	18	18	0	0	65	18	17

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	19	24	19	22	15	2	43	37	85
2017	FI-01	38	19	25	12	6	0	57	19	16
2017	FI-02	19	25	25	19	13	0	43	32	16
2017	FI-03	17	19	11	27	20	5	38	50	36
2017	FI-04	6	35	24	24	12	0	41	35	17

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	33	27	18	13	7	2	62	20	85
2017	FI-01	25	43	6	13	6	6	73	20	16
2017	FI-02	31	19	25	19	7	0	50	26	16
2017	FI-03	30	23	17	16	11	3	55	28	36
2017	FI-04	47	29	24	0	0	0	76	0	17

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	19	22	21	22	14	1	41	37	85
2017	FI-01	19	31	25	19	6	0	50	25	16
2017	FI-02	31	12	38	6	12	0	43	19	16
2017	FI-03	10	28	17	28	14	3	39	43	36
2017	FI-04	24	12	12	29	24	0	35	53	17

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	24	24	22	13	2	40	36	85
2017	FI-01	25	38	12	12	6	6	67	20	16
2017	FI-02	25	19	26	25	6	0	43	31	16
2017	FI-03	6	24	31	23	14	3	31	37	36
2017	FI-04	12	18	18	29	24	0	29	53	17

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	14	13	23	25	25	27	50	84
2017	FI-01	32	6	31	19	13	38	31	16
2017	FI-02	20	27	13	13	26	47	40	15
2017	FI-03	5	14	23	34	25	18	59	36
2017	FI-04	12	6	24	24	35	18	59	17

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	32	22	17	10	6	13	61	19	85
2017	FI-01	50	13	6	0	0	31	91	0	16
2017	FI-02	50	6	25	6	0	12	65	7	16
2017	FI-03	16	41	13	14	6	11	63	22	36
2017	FI-04	29	6	29	18	18	0	35	35	17

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	27	19	23	18	11	2	47	29	83
2017	FI-01	32	31	12	19	0	6	67	20	16
2017	FI-02	31	19	19	19	13	0	50	32	16
2017	FI-03	18	23	27	14	17	0	41	32	34
2017	FI-04	35	0	29	24	6	6	38	31	17

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	21	28	29	9	12	49	21	83
2017	FI-01	38	13	31	19	0	50	19	16
2017	FI-02	19	43	26	6	6	62	12	16
2017	FI-03	17	18	30	11	24	35	35	34
2017	FI-04	18	47	29	0	6	65	6	17

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	13	22	29	16	19	1	35	35	83
2017	FI-01	32	25	25	6	13	0	57	19	16
2017	FI-02	12	25	32	19	12	0	37	31	16
2017	FI-03	8	19	24	12	34	3	27	48	34
2017	FI-04	6	24	41	29	0	0	29	29	17

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	15	25	24	22	14	40	36	83
2017	FI-01	25	25	18	25	6	50	32	16
2017	FI-02	25	25	19	19	13	50	32	16
2017	FI-03	6	23	21	27	23	29	50	34
2017	FI-04	12	29	41	12	6	41	18	17

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	25	27	22	13	7	2	2	55	21	83
2017	FI-01	44	13	25	0	13	6	0	60	13	16
2017	FI-02	38	25	31	6	0	0	0	63	6	16
2017	FI-03	11	28	17	26	12	0	6	41	41	34
2017	FI-04	24	41	24	6	0	6	0	69	6	17

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	51	22	13	8	4	2	75	12	85
2017	FI-01	43	38	12	6	0	0	81	6	16
2017	FI-02	56	6	25	7	0	6	66	7	16
2017	FI-03	45	21	11	14	6	3	69	20	36
2017	FI-04	65	24	6	0	6	0	88	6	17

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	63	14	9	4	6	4	81	10	85
2017	FI-01	69	6	19	0	6	0	75	6	16
2017	FI-02	69	12	6	6	0	6	87	7	16
2017	FI-03	55	20	5	6	9	6	80	15	36
2017	FI-04	71	12	12	0	6	0	82	6	17

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	58	25	5	5	4	5	86	9	85
2017	FI-01	56	25	6	6	6	0	81	13	16
2017	FI-02	74	13	0	6	0	6	93	7	16
2017	FI-03	53	24	9	0	6	9	84	6	36
2017	FI-04	53	35	0	12	0	0	88	12	17

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	51	26	7	6	6	4	81	12	85
2017	FI-01	57	19	12	6	6	0	75	13	16
2017	FI-02	62	26	6	6	0	0	88	6	16
2017	FI-03	43	23	8	9	9	9	73	19	36
2017	FI-04	53	41	0	0	6	0	94	6	17

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	52	16	7	1	5	19	84	7	85
2017	FI-01	62	0	0	0	0	38	100	0	16
2017	FI-02	57	6	0	6	0	31	91	9	16
2017	FI-03	49	17	11	0	9	14	77	10	36
2017	FI-04	47	35	12	0	6	0	82	6	17

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	66	13	3	2	1	1	13	93	4	84
2017	FI-01	75	6	0	0	0	0	19	100	0	16
2017	FI-02	56	19	0	6	0	0	19	92	8	16
2017	FI-03	59	15	6	0	3	3	15	89	4	35
2017	FI-04	82	12	0	6	0	0	0	94	6	17

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	68	17	2	2	6	5	89	9	85
2017	FI-01	75	12	0	0	6	6	93	7	16
2017	FI-02	57	19	6	6	0	12	86	7	16
2017	FI-03	63	23	3	3	6	3	89	8	36
2017	FI-04	82	6	0	0	12	0	88	12	17

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	45	35	13	2	1	4	84	2	85
2017	FI-01	38	38	19	0	0	6	80	0	16
2017	FI-02	43	31	13	0	6	6	85	0	16
2017	FI-03	39	44	8	6	0	3	86	6	36
2017	FI-04	65	18	18	0	0	0	82	0	17

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	12	22	33	25	8	34	33	85
2017	FI-01	6	32	43	19	0	38	19	16
2017	FI-02	19	25	26	25	6	43	31	16
2017	FI-03	11	25	25	25	14	36	39	36
2017	FI-04	12	6	47	29	6	18	35	17

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	13	24	43	8	12	1	20	37	85
2017	FI-01	12	13	38	31	0	6	33	27	16
2017	FI-02	0	25	38	6	31	0	37	25	16
2017	FI-03	16	23	51	2	9	0	11	39	36
2017	FI-04	18	35	35	0	12	0	12	53	17

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	34	27	19	9	8	2	35	65	85
2017	FI-01	32	19	31	6	6	6	34	66	16
2017	FI-02	37	19	12	19	13	0	37	63	16
2017	FI-03	33	29	20	8	8	3	34	66	36
2017	FI-04	35	41	12	6	6	0	35	65	17

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	FI	8	53
2017	FI-01	10	10
2017	FI-02	10	10
2017	FI-03	10	22
2017	FI-04	0	11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FI	36	53
2017	FI-01	31	10
2017	FI-02	59	10
2017	FI-03	28	22
2017	FI-04	36	11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FI	21	53
2017	FI-01	20	10
2017	FI-02	20	10
2017	FI-03	24	22
2017	FI-04	18	11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	FI	60	53
2017	FI-01	50	10
2017	FI-02	61	10
2017	FI-03	63	22
2017	FI-04	64	11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	FI	4	53
2017	FI-01	0	10
2017	FI-02	10	10
2017	FI-03	5	22
2017	FI-04	0	11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	FI	44	53
2017	FI-01	50	10
2017	FI-02	20	10
2017	FI-03	53	22
2017	FI-04	45	11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	40 hours or more (%)	Total responses
2017	FI	60	21	10	9	52
2017	FI-02	80	20	0	0	10
2017	FI-03	37	22	19	22	22
2017	FI-04	73	18	9	0	11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	4	22	19	20	28	7	28	52	54
2017	FI-01	10	40	10	20	20	0	50	40	10
2017	FI-02	0	20	20	10	41	10	22	56	10
2017	FI-03	0	9	18	30	34	9	10	70	23
2017	FI-04	9	36	27	9	9	9	50	20	11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FI	4	15	13	30	4	35	6	69	53
2017	FI-01	10	20	10	20	10	30	17	50	10
2017	FI-02	10	20	10	31	0	30	14	58	10
2017	FI-03	0	14	9	44	0	33	0	79	22
2017	FI-04	0	9	27	9	9	45	0	80	11

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - FI

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.