2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 41 16 10 12 0 0 62 22 155
2017 Federal regulators 26 39 9 11 15 0 0 65 25 111
2017 Compliance, inspection and enforcement 23 42 11 13 11 0 0 65 24 2145
2017 Communications or public affairs 30 46 11 10 3 0 0 76 13 71
2017 Access to information and privacy 27 51 4 13 5 0 0 78 18 47
2017 Security 26 41 12 13 8 0 0 67 20 774
2017 Science and technology 24 41 15 9 11 0 0 65 20 122
2017 Legal services 26 54 10 6 4 0 0 79 10 46
2017 Administration and operations 22 43 15 11 9 0 0 65 20 944
2017 Human resources 30 42 13 10 6 0 0 71 16 432
2017 Financial management 28 45 12 10 5 0 0 73 15 154
2017 Procurement 35 45 12 3 5 0 0 80 8 34
2017 Real property 34 31 12 9 13 0 0 66 22 41
2017 Materiel management 20 63 8 0 4 4 0 87 4 24
2017 Information management 18 43 18 20 2 0 0 61 21 62
2017 Information technology 27 40 12 10 11 0 0 67 21 380
2017 Internal audit 44 47 5 4 0 0 0 91 4 25
2017 Evaluation 12 54 15 6 13 0 0 66 19 14
2017 Data sciences 44 39 10 7 0 0 0 83 7 29
2017 Policy 20 40 11 16 13 0 0 60 29 264
2017 Project management 17 38 16 15 14 0 0 55 29 164
2017 Other services to the public 25 38 13 9 14 0 0 64 23 249
2017 None of the above 26 39 15 10 10 0 0 65 20 801
2014 Client contact centre 22 41 19 6 10 0 1 64 17 192
2014 Federal regulators 28 38 13 12 8 0 0 66 21 183
2014 Compliance, inspection and enforcement 24 44 12 11 9 0 0 68 20 3078
2014 Communications or public affairs 24 48 6 15 6 0 0 72 22 118
2014 Access to information and privacy 34 44 8 8 6 0 0 78 14 49
2014 Security 28 41 14 10 7 0 0 68 18 992
2014 Science and technology 30 46 11 9 3 0 0 76 13 161
2014 Legal services 35 41 10 6 8 0 0 76 14 65
2014 Administration and operations 26 42 15 10 7 0 0 68 17 1222
2014 Human resources 27 44 11 11 7 0 0 71 17 480
2014 Financial management 23 42 19 11 5 0 0 65 16 236
2014 Procurement 20 58 11 5 5 0 0 79 11 38
2014 Real property 27 41 15 14 4 0 0 67 18 67
2014 Materiel management 35 41 14 8 3 0 0 75 11 37
2014 Information management 20 40 7 17 15 0 0 60 33 88
2014 Information technology 23 45 13 9 10 0 0 68 19 544
2014 Internal audit 15 37 24 17 7 0 0 52 24 30
2014 Evaluation 27 31 0 20 22 0 0 57 43 36
2014 Other services to the public 24 43 13 11 10 0 0 67 21 407
2014 None of the above 25 41 12 12 10 0 0 66 22 1160

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 32 21 16 18 0 0 45 34 155
2017 Federal regulators 13 27 14 17 29 0 0 39 47 111
2017 Compliance, inspection and enforcement 10 26 16 20 28 0 0 36 48 2150
2017 Communications or public affairs 29 45 9 13 2 1 0 75 16 71
2017 Access to information and privacy 27 36 19 5 13 0 0 63 18 47
2017 Security 13 28 17 19 22 0 0 41 42 774
2017 Science and technology 18 35 22 13 12 1 0 53 25 122
2017 Legal services 21 27 19 19 15 0 0 48 34 47
2017 Administration and operations 20 33 17 15 15 0 0 53 30 944
2017 Human resources 28 37 12 11 11 1 0 66 22 431
2017 Financial management 25 42 14 11 8 0 0 68 19 154
2017 Procurement 27 44 14 2 10 3 0 72 13 34
2017 Real property 25 25 14 21 15 0 0 50 36 41
2017 Materiel management 16 42 30 4 8 0 0 58 12 24
2017 Information management 21 31 25 14 10 0 0 51 24 62
2017 Information technology 22 33 15 15 15 0 0 55 30 379
2017 Internal audit 53 41 0 0 6 0 0 94 6 25
2017 Evaluation 15 26 34 12 13 0 0 41 25 14
2017 Data sciences 36 48 13 2 0 0 0 84 2 29
2017 Policy 18 33 17 12 20 0 0 51 32 264
2017 Project management 16 38 14 14 17 1 0 54 32 164
2017 Other services to the public 14 23 16 19 27 1 0 38 46 249
2017 None of the above 15 27 17 19 22 0 0 42 41 799

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 38 14 2 5 0 0 79 7 154
2017 Federal regulators 45 37 8 5 5 0 0 82 10 110
2017 Compliance, inspection and enforcement 45 35 11 6 4 0 0 80 9 2141
2017 Communications or public affairs 44 35 16 4 1 0 0 79 5 72
2017 Access to information and privacy 51 40 7 2 0 0 0 91 2 47
2017 Security 45 36 11 5 3 0 0 81 8 774
2017 Science and technology 42 38 10 7 2 1 0 81 9 121
2017 Legal services 51 30 13 2 4 0 0 81 6 47
2017 Administration and operations 43 37 12 5 3 0 0 80 8 937
2017 Human resources 50 34 10 3 2 0 0 84 5 427
2017 Financial management 48 39 9 3 1 0 0 87 4 153
2017 Procurement 44 35 12 6 3 0 0 79 9 33
2017 Real property 54 32 7 2 5 0 0 86 7 41
2017 Materiel management 58 34 8 0 0 0 0 92 0 24
2017 Information management 41 45 9 3 2 0 0 87 5 62
2017 Information technology 46 34 10 6 3 0 0 80 9 379
2017 Internal audit 46 41 5 8 0 0 0 87 8 24
2017 Evaluation 27 41 19 0 13 0 0 68 13 14
2017 Data sciences 52 36 12 0 0 0 0 88 0 29
2017 Policy 38 36 14 8 4 0 0 74 12 264
2017 Project management 39 38 9 11 3 0 0 77 14 164
2017 Other services to the public 47 31 11 8 3 0 0 78 11 248
2017 None of the above 45 35 11 4 4 0 0 81 8 796
2014 Client contact centre 52 29 10 4 4 0 1 82 9 192
2014 Federal regulators 56 30 9 3 3 0 0 86 5 183
2014 Compliance, inspection and enforcement 51 32 10 4 3 0 0 83 7 3076
2014 Communications or public affairs 51 30 9 5 4 2 0 82 9 118
2014 Access to information and privacy 68 24 6 1 0 0 0 92 1 49
2014 Security 55 29 10 2 3 0 0 85 5 992
2014 Science and technology 59 27 7 7 1 0 0 86 7 161
2014 Legal services 60 28 3 6 3 0 0 88 9 65
2014 Administration and operations 55 29 12 3 2 0 0 84 4 1219
2014 Human resources 57 31 8 3 0 0 0 89 3 479
2014 Financial management 51 36 8 3 1 0 0 87 4 236
2014 Procurement 63 24 10 0 3 0 0 87 3 38
2014 Real property 69 22 4 4 0 0 0 91 4 67
2014 Materiel management 59 24 14 0 2 0 0 84 2 37
2014 Information management 47 30 12 7 4 0 0 78 11 88
2014 Information technology 54 31 9 3 2 0 0 85 6 544
2014 Internal audit 36 40 21 0 3 0 0 76 3 30
2014 Evaluation 44 28 20 2 6 0 0 72 8 36
2014 Other services to the public 50 33 8 3 5 0 0 83 8 407
2014 None of the above 53 28 10 5 3 0 0 82 8 1158

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 38 18 7 8 1 0 67 15 154
2017 Federal regulators 35 39 13 4 7 2 0 76 11 110
2017 Compliance, inspection and enforcement 27 42 15 9 6 0 0 69 16 2133
2017 Communications or public affairs 35 43 13 7 1 0 0 78 9 72
2017 Access to information and privacy 35 43 8 9 4 0 0 78 13 47
2017 Security 31 40 14 9 5 0 0 72 14 774
2017 Science and technology 26 44 12 9 8 0 0 70 17 121
2017 Legal services 36 41 12 4 6 0 0 77 11 47
2017 Administration and operations 27 42 15 10 6 0 0 69 16 936
2017 Human resources 36 40 13 6 5 0 0 76 11 426
2017 Financial management 34 45 10 7 5 0 0 79 11 153
2017 Procurement 30 46 13 9 2 0 0 76 11 33
2017 Real property 39 31 8 12 10 0 0 70 22 41
2017 Materiel management 45 42 4 0 8 0 0 88 8 24
2017 Information management 26 50 14 4 5 0 0 76 10 62
2017 Information technology 29 41 12 10 8 0 0 70 17 378
2017 Internal audit 45 41 5 4 4 0 0 87 8 24
2017 Evaluation 15 51 14 6 13 0 0 66 19 14
2017 Data sciences 39 41 20 0 0 0 0 80 0 29
2017 Policy 21 40 14 15 10 0 0 61 25 264
2017 Project management 22 36 17 14 10 1 0 58 25 164
2017 Other services to the public 37 30 18 8 7 0 0 67 15 249
2017 None of the above 30 38 16 7 8 0 0 69 15 793
2014 Client contact centre 32 35 20 5 7 0 1 67 12 192
2014 Federal regulators 32 43 12 8 5 0 0 75 13 183
2014 Compliance, inspection and enforcement 32 42 13 7 6 0 0 74 13 3079
2014 Communications or public affairs 35 41 11 6 7 1 0 76 12 118
2014 Access to information and privacy 36 50 2 8 4 0 0 86 12 49
2014 Security 37 39 13 7 5 0 0 76 12 993
2014 Science and technology 35 42 15 6 1 0 0 77 8 161
2014 Legal services 39 36 12 11 2 0 0 75 12 65
2014 Administration and operations 35 38 13 7 5 0 0 74 13 1222
2014 Human resources 36 41 11 7 4 0 0 77 12 480
2014 Financial management 27 44 16 8 5 0 0 71 13 235
2014 Procurement 39 42 5 5 8 0 0 81 14 38
2014 Real property 34 45 11 5 6 0 0 79 10 67
2014 Materiel management 40 38 14 6 2 0 0 78 8 37
2014 Information management 32 35 9 15 7 0 1 68 23 88
2014 Information technology 31 39 14 10 6 0 0 70 16 544
2014 Internal audit 22 40 31 3 3 0 0 62 7 30
2014 Evaluation 21 34 15 10 20 0 0 56 30 36
2014 Other services to the public 35 41 11 6 7 0 0 76 13 407
2014 None of the above 32 38 15 7 6 0 0 71 14 1160

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 34 21 18 15 1 0 45 33 155
2017 Federal regulators 16 34 11 13 26 1 0 50 39 110
2017 Compliance, inspection and enforcement 12 23 20 21 24 0 0 35 45 2146
2017 Communications or public affairs 23 39 16 8 10 3 0 64 19 72
2017 Access to information and privacy 31 28 20 6 11 2 0 61 18 46
2017 Security 16 25 20 17 20 1 0 42 38 773
2017 Science and technology 9 29 24 18 17 1 0 39 36 122
2017 Legal services 23 20 15 16 21 4 0 45 39 47
2017 Administration and operations 19 30 20 14 16 1 0 50 30 941
2017 Human resources 23 30 21 14 12 1 0 53 26 431
2017 Financial management 18 25 22 19 14 1 1 44 34 154
2017 Procurement 37 22 19 9 10 3 0 61 20 34
2017 Real property 15 14 29 21 20 0 0 30 41 41
2017 Materiel management 12 55 20 4 8 0 0 68 12 24
2017 Information management 12 32 13 24 20 0 0 44 44 62
2017 Information technology 14 25 18 19 24 1 0 39 43 380
2017 Internal audit 46 32 12 3 6 0 0 78 10 25
2017 Evaluation 7 18 39 15 21 0 0 25 36 13
2017 Data sciences 34 24 20 14 8 0 0 58 22 29
2017 Policy 10 22 18 26 24 0 0 32 50 263
2017 Project management 7 17 25 22 29 1 0 24 51 164
2017 Other services to the public 17 26 18 18 20 1 0 43 39 250
2017 None of the above 15 26 21 17 20 1 0 42 37 798
2014 Client contact centre 18 33 19 13 16 1 0 52 29 193
2014 Federal regulators 17 29 18 17 19 0 1 46 36 183
2014 Compliance, inspection and enforcement 12 30 18 19 19 1 0 43 39 3077
2014 Communications or public affairs 18 35 15 20 11 1 0 54 31 118
2014 Access to information and privacy 43 33 12 4 6 0 1 77 11 49
2014 Security 18 32 17 17 15 1 0 50 33 992
2014 Science and technology 23 38 21 13 4 1 0 62 18 161
2014 Legal services 25 40 16 9 9 0 0 65 19 65
2014 Administration and operations 22 34 19 13 11 1 0 56 24 1222
2014 Human resources 18 34 18 16 13 1 0 52 29 480
2014 Financial management 17 27 24 16 14 1 1 45 31 236
2014 Procurement 21 15 27 26 11 0 0 36 37 38
2014 Real property 17 24 27 16 16 0 0 41 32 67
2014 Materiel management 27 35 22 8 8 0 0 62 16 37
2014 Information management 21 25 25 14 15 0 0 46 29 88
2014 Information technology 22 29 21 15 10 1 0 52 26 544
2014 Internal audit 15 30 21 17 7 10 0 49 27 30
2014 Evaluation 3 28 28 19 22 0 0 31 40 36
2014 Other services to the public 16 29 19 15 21 1 0 45 36 407
2014 None of the above 15 30 19 18 17 1 0 45 35 1159

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 34 23 15 15 1 0 46 31 155
2017 Federal regulators 18 27 14 13 27 0 0 46 40 111
2017 Compliance, inspection and enforcement 11 24 18 23 24 0 0 35 47 2145
2017 Communications or public affairs 29 39 10 11 9 3 0 69 21 72
2017 Access to information and privacy 29 32 20 11 7 2 0 62 18 47
2017 Security 14 26 17 19 23 1 0 40 42 772
2017 Science and technology 9 33 24 16 18 0 0 42 34 122
2017 Legal services 23 22 11 22 17 4 0 48 41 47
2017 Administration and operations 19 32 18 17 14 1 0 51 31 942
2017 Human resources 24 32 19 15 9 0 0 56 24 430
2017 Financial management 21 28 21 16 14 0 0 49 30 154
2017 Procurement 29 33 21 8 5 3 0 64 14 34
2017 Real property 15 26 23 24 12 0 0 41 36 41
2017 Materiel management 13 59 21 0 8 0 0 71 8 24
2017 Information management 13 30 17 30 10 0 0 44 39 62
2017 Information technology 14 26 17 19 22 0 0 41 42 380
2017 Internal audit 37 45 8 3 6 0 0 82 10 25
2017 Evaluation 7 27 30 15 21 0 0 34 36 13
2017 Data sciences 36 25 19 21 0 0 0 61 21 29
2017 Policy 10 26 18 25 21 0 0 35 47 264
2017 Project management 7 22 24 21 25 1 0 30 46 163
2017 Other services to the public 15 23 19 19 23 1 0 38 43 248
2017 None of the above 14 28 18 20 19 1 0 42 40 800
2014 Client contact centre 19 35 19 12 15 1 0 54 27 193
2014 Federal regulators 16 30 13 20 20 0 1 46 40 183
2014 Compliance, inspection and enforcement 11 29 17 22 21 0 0 40 43 3078
2014 Communications or public affairs 20 37 14 17 11 1 0 57 29 118
2014 Access to information and privacy 37 41 12 4 6 0 0 78 10 49
2014 Security 16 31 16 19 17 0 0 48 36 992
2014 Science and technology 21 39 22 14 4 0 0 60 18 161
2014 Legal services 24 39 15 5 17 0 0 63 22 65
2014 Administration and operations 22 34 19 14 10 0 0 57 24 1221
2014 Human resources 19 34 20 15 12 0 0 53 27 480
2014 Financial management 18 33 20 16 11 1 1 52 28 236
2014 Procurement 16 24 26 24 11 0 0 39 35 38
2014 Real property 18 31 22 14 15 0 0 50 28 67
2014 Materiel management 30 40 16 8 5 0 0 70 14 37
2014 Information management 22 26 19 20 13 0 0 48 33 88
2014 Information technology 21 32 20 16 10 0 0 53 26 544
2014 Internal audit 15 36 28 10 11 0 0 51 21 30
2014 Evaluation 3 21 31 20 25 0 0 24 45 36
2014 Other services to the public 13 31 18 18 20 0 0 45 38 407
2014 None of the above 14 30 18 20 17 0 0 44 38 1158

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 21 19 12 20 5 0 45 34 154
2017 Federal regulators 14 27 12 21 22 3 0 43 45 110
2017 Compliance, inspection and enforcement 13 22 19 18 23 5 0 37 43 2145
2017 Communications or public affairs 26 32 14 11 12 5 0 61 24 72
2017 Access to information and privacy 21 28 24 11 16 0 0 50 27 47
2017 Security 18 22 18 16 22 4 0 42 39 773
2017 Science and technology 12 27 18 17 21 5 0 41 40 122
2017 Legal services 23 19 9 19 18 11 0 48 42 47
2017 Administration and operations 22 22 17 16 19 5 0 46 36 942
2017 Human resources 24 24 18 18 12 4 0 50 31 430
2017 Financial management 19 19 19 19 21 3 0 40 41 154
2017 Procurement 30 13 31 14 3 6 4 47 19 34
2017 Real property 18 19 10 16 32 4 0 39 51 41
2017 Materiel management 29 33 21 0 16 0 0 63 16 24
2017 Information management 11 16 27 24 19 2 2 28 44 62
2017 Information technology 17 24 17 16 22 5 0 43 39 377
2017 Internal audit 36 34 20 3 6 0 0 70 10 25
2017 Evaluation 0 6 23 26 28 17 0 7 65 14
2017 Data sciences 25 31 16 24 4 0 0 56 28 29
2017 Policy 11 23 14 22 26 2 1 35 50 263
2017 Project management 10 19 20 20 28 2 1 30 49 164
2017 Other services to the public 15 22 18 18 21 6 0 40 41 250
2017 None of the above 16 23 18 17 20 5 1 41 40 801
2014 Client contact centre 21 25 21 13 17 3 0 47 31 193
2014 Federal regulators 21 24 14 18 18 3 1 48 38 183
2014 Compliance, inspection and enforcement 17 23 19 18 20 4 0 42 39 3080
2014 Communications or public affairs 22 20 18 17 17 6 0 44 37 118
2014 Access to information and privacy 30 27 25 10 6 2 0 58 17 49
2014 Security 20 24 20 15 17 4 1 45 34 993
2014 Science and technology 21 30 22 16 7 4 1 53 23 161
2014 Legal services 24 35 17 10 12 2 0 60 23 65
2014 Administration and operations 22 27 19 15 12 4 0 52 28 1222
2014 Human resources 24 20 17 19 15 4 1 47 36 480
2014 Financial management 20 21 20 18 16 5 0 43 36 236
2014 Procurement 24 13 29 18 13 3 0 38 33 38
2014 Real property 14 19 23 10 23 11 0 37 38 67
2014 Materiel management 33 19 30 8 11 0 0 51 19 37
2014 Information management 22 24 24 14 15 1 0 46 30 87
2014 Information technology 23 24 19 16 14 4 0 50 31 544
2014 Internal audit 21 37 15 7 14 6 0 62 22 30
2014 Evaluation 6 19 20 31 25 0 0 25 55 36
2014 Other services to the public 18 23 19 15 19 4 1 44 36 407
2014 None of the above 18 24 19 16 18 4 1 44 36 1158
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 32 21 5 10 3 1 63 15 154
2017 Federal regulators 31 21 13 15 20 0 0 52 35 111
2017 Compliance, inspection and enforcement 23 32 16 13 13 2 1 57 27 2145
2017 Communications or public affairs 44 36 8 8 1 1 1 81 10 72
2017 Access to information and privacy 42 25 15 12 6 0 0 67 18 46
2017 Security 26 32 17 11 11 2 1 60 23 774
2017 Science and technology 42 30 11 8 7 1 1 74 15 122
2017 Legal services 34 32 13 11 4 6 0 71 15 47
2017 Administration and operations 38 30 15 8 6 2 1 70 15 942
2017 Human resources 43 33 10 7 4 2 1 78 12 432
2017 Financial management 40 34 12 9 3 2 1 76 12 154
2017 Procurement 32 40 8 10 3 7 0 77 14 34
2017 Real property 25 45 16 5 9 0 0 69 14 41
2017 Materiel management 30 41 17 4 4 4 0 74 8 24
2017 Information management 45 32 10 6 2 1 3 81 9 62
2017 Information technology 43 29 12 8 7 1 0 73 14 380
2017 Internal audit 66 27 0 2 4 0 0 94 6 25
2017 Evaluation 27 41 19 6 0 7 0 73 6 14
2017 Data sciences 70 24 4 0 2 0 0 94 2 29
2017 Policy 35 29 16 10 10 0 1 65 20 263
2017 Project management 37 30 10 14 6 3 0 69 20 164
2017 Other services to the public 24 24 23 9 14 5 2 51 24 250
2017 None of the above 31 31 15 11 10 1 1 63 22 798
2014 Client contact centre 23 35 18 10 10 3 1 61 21 193
2014 Federal regulators 32 33 15 10 8 2 0 66 18 182
2014 Compliance, inspection and enforcement 27 33 15 12 11 2 0 61 24 3079
2014 Communications or public affairs 47 33 7 7 4 2 0 82 11 118
2014 Access to information and privacy 55 23 15 6 2 0 0 78 8 49
2014 Security 30 30 16 11 11 2 0 61 23 993
2014 Science and technology 45 30 11 10 3 1 0 75 13 161
2014 Legal services 36 29 14 10 7 2 2 67 18 65
2014 Administration and operations 38 33 12 7 6 3 1 74 13 1221
2014 Human resources 41 31 13 9 4 1 1 74 13 479
2014 Financial management 43 33 11 6 5 1 0 77 11 236
2014 Procurement 41 29 19 11 0 0 0 70 11 38
2014 Real property 36 24 17 7 9 8 0 65 17 67
2014 Materiel management 38 27 16 14 6 0 0 64 20 37
2014 Information management 38 33 14 8 4 2 1 73 12 88
2014 Information technology 39 32 14 7 5 2 1 73 13 544
2014 Internal audit 28 39 15 7 3 0 7 73 12 30
2014 Evaluation 27 40 13 6 5 7 2 74 12 36
2014 Other services to the public 29 30 16 11 13 1 1 59 25 405
2014 None of the above 31 30 16 11 9 3 1 63 20 1160

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 37 17 12 9 0 1 62 21 155
2017 Federal regulators 33 27 9 13 18 0 0 59 31 110
2017 Compliance, inspection and enforcement 24 33 14 15 13 1 0 57 29 2148
2017 Communications or public affairs 46 28 12 7 6 0 1 74 13 72
2017 Access to information and privacy 37 26 19 9 9 0 0 63 18 47
2017 Security 27 35 13 13 11 1 0 62 24 774
2017 Science and technology 38 37 8 9 7 1 0 75 17 121
2017 Legal services 32 37 13 13 4 2 0 70 17 47
2017 Administration and operations 35 35 11 10 7 1 1 71 18 944
2017 Human resources 39 37 8 9 5 1 0 77 14 432
2017 Financial management 35 37 11 10 6 1 1 73 16 154
2017 Procurement 37 27 9 11 8 7 0 69 21 34
2017 Real property 35 30 2 23 9 0 0 65 32 41
2017 Materiel management 34 46 12 4 4 0 0 79 8 24
2017 Information management 39 31 19 5 3 0 3 72 8 62
2017 Information technology 41 29 12 10 8 1 1 71 18 379
2017 Internal audit 54 27 8 0 6 4 0 85 7 25
2017 Evaluation 36 35 15 14 0 0 0 71 14 14
2017 Data sciences 79 19 0 2 0 0 0 98 2 29
2017 Policy 33 30 11 15 10 0 0 63 25 262
2017 Project management 35 36 9 11 10 0 0 70 21 164
2017 Other services to the public 23 30 17 13 14 1 1 55 28 247
2017 None of the above 29 31 14 12 13 0 1 61 25 797
2014 Client contact centre 23 41 13 11 10 2 0 65 21 193
2014 Federal regulators 34 32 13 12 6 2 1 68 19 183
2014 Compliance, inspection and enforcement 24 36 14 14 11 0 0 60 25 3077
2014 Communications or public affairs 47 33 7 8 5 1 0 80 13 118
2014 Access to information and privacy 53 25 8 10 4 0 0 78 15 49
2014 Security 27 33 16 13 11 0 0 60 23 993
2014 Science and technology 40 35 9 13 3 0 0 74 16 161
2014 Legal services 29 33 12 17 6 2 2 64 23 65
2014 Administration and operations 36 35 11 11 6 1 0 71 17 1222
2014 Human resources 40 34 10 10 5 0 1 75 15 479
2014 Financial management 45 30 10 8 6 0 0 75 14 236
2014 Procurement 44 30 5 11 8 3 0 75 19 38
2014 Real property 34 24 23 5 14 0 0 58 19 67
2014 Materiel management 35 34 16 8 6 0 0 70 14 37
2014 Information management 39 37 10 10 4 0 0 76 13 88
2014 Information technology 37 35 12 8 7 1 0 72 16 544
2014 Internal audit 31 26 29 10 3 0 0 57 14 30
2014 Evaluation 33 36 11 13 5 0 2 71 19 36
2014 Other services to the public 27 34 13 12 14 1 0 62 26 406
2014 None of the above 29 31 15 14 10 0 0 61 24 1160

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 28 16 6 11 1 0 67 17 154
2017 Federal regulators 37 16 20 9 17 0 0 54 26 111
2017 Compliance, inspection and enforcement 28 28 16 13 14 0 0 57 27 2144
2017 Communications or public affairs 49 25 14 8 3 0 1 75 11 72
2017 Access to information and privacy 41 26 13 12 9 0 0 67 20 47
2017 Security 31 29 14 12 13 0 0 61 25 776
2017 Science and technology 50 30 10 5 5 1 0 81 9 121
2017 Legal services 39 30 13 7 6 2 3 73 13 46
2017 Administration and operations 44 28 13 8 7 1 0 72 15 940
2017 Human resources 51 29 7 7 5 0 0 81 12 431
2017 Financial management 41 35 12 8 5 0 0 76 13 154
2017 Procurement 43 41 6 10 0 0 0 84 10 34
2017 Real property 33 29 17 15 7 0 0 61 22 41
2017 Materiel management 50 25 8 13 4 0 0 75 17 24
2017 Information management 41 35 13 6 3 0 2 77 9 62
2017 Information technology 48 28 8 8 8 0 0 76 16 378
2017 Internal audit 74 16 4 0 2 4 0 93 2 25
2017 Evaluation 34 35 6 15 0 11 0 77 17 14
2017 Data sciences 74 20 4 2 0 0 0 94 2 29
2017 Policy 40 28 10 11 11 0 0 68 22 263
2017 Project management 39 29 11 11 8 1 0 69 20 164
2017 Other services to the public 25 28 20 13 13 1 0 54 26 247
2017 None of the above 36 28 15 9 10 1 0 65 19 796
2014 Client contact centre 32 35 16 7 9 1 1 68 17 193
2014 Federal regulators 38 29 12 12 8 1 0 68 20 183
2014 Compliance, inspection and enforcement 28 31 16 11 13 0 0 60 24 3075
2014 Communications or public affairs 48 26 10 10 6 1 0 75 15 117
2014 Access to information and privacy 54 23 6 6 8 2 0 79 14 49
2014 Security 33 28 17 10 12 0 0 61 22 990
2014 Science and technology 53 27 8 9 3 0 0 80 12 161
2014 Legal services 39 29 16 6 9 0 2 68 15 65
2014 Administration and operations 47 29 11 6 6 1 0 77 12 1223
2014 Human resources 49 25 13 8 5 1 0 74 13 479
2014 Financial management 50 24 15 5 6 0 0 74 11 236
2014 Procurement 52 24 13 6 5 0 0 76 11 38
2014 Real property 39 24 12 11 13 2 0 64 24 67
2014 Materiel management 38 27 18 11 6 0 0 65 16 37
2014 Information management 46 35 7 8 4 0 0 81 12 88
2014 Information technology 47 28 11 7 7 0 0 75 14 543
2014 Internal audit 35 31 17 10 7 0 0 65 17 30
2014 Evaluation 34 28 16 14 7 0 0 62 22 36
2014 Other services to the public 34 28 12 13 12 0 1 63 25 407
2014 None of the above 35 30 14 11 9 0 0 65 20 1158

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 25 24 17 14 7 0 41 33 155
2017 Federal regulators 13 18 11 22 30 5 1 33 55 111
2017 Compliance, inspection and enforcement 10 21 18 17 28 6 0 33 48 2151
2017 Communications or public affairs 24 41 14 7 5 8 0 71 14 72
2017 Access to information and privacy 22 22 23 11 18 5 0 46 30 47
2017 Security 13 24 18 17 24 5 0 38 43 775
2017 Science and technology 20 27 24 13 6 9 0 52 22 122
2017 Legal services 21 23 13 19 14 9 0 49 37 47
2017 Administration and operations 20 32 18 13 11 6 0 55 26 944
2017 Human resources 17 37 18 14 9 4 0 57 24 432
2017 Financial management 21 26 22 14 9 7 1 51 25 154
2017 Procurement 25 15 24 11 6 17 3 49 21 34
2017 Real property 14 16 19 20 19 11 0 34 45 41
2017 Materiel management 17 46 8 8 17 4 0 66 26 24
2017 Information management 21 33 20 15 8 1 2 55 24 61
2017 Information technology 16 24 21 13 17 9 0 44 33 379
2017 Internal audit 46 26 17 0 6 4 0 76 7 25
2017 Evaluation 26 12 19 25 12 0 6 40 40 14
2017 Data sciences 33 34 17 10 0 6 0 71 10 29
2017 Policy 13 26 24 15 15 7 0 42 32 264
2017 Project management 11 29 21 19 13 6 0 43 34 163
2017 Other services to the public 11 23 19 15 24 8 1 36 43 250
2017 None of the above 13 23 21 14 21 7 0 39 38 800
2014 Client contact centre 15 23 28 10 13 11 0 43 26 193
2014 Federal regulators 17 21 17 17 24 4 1 40 42 183
2014 Compliance, inspection and enforcement 10 24 18 17 25 6 0 37 44 3077
2014 Communications or public affairs 22 27 18 13 9 10 0 55 25 118
2014 Access to information and privacy 31 31 13 6 11 4 4 67 19 49
2014 Security 15 25 19 13 23 5 0 42 38 993
2014 Science and technology 21 38 18 9 7 6 1 63 17 161
2014 Legal services 19 29 18 15 11 7 0 53 28 65
2014 Administration and operations 23 31 17 11 10 7 0 59 23 1223
2014 Human resources 15 31 19 16 12 6 0 50 30 480
2014 Financial management 18 38 22 11 6 6 0 59 17 236
2014 Procurement 15 31 21 11 8 13 0 54 22 38
2014 Real property 14 33 18 18 9 9 0 51 29 67
2014 Materiel management 11 40 24 14 3 8 0 55 18 37
2014 Information management 22 30 22 11 8 8 0 56 20 87
2014 Information technology 20 28 16 15 10 9 0 53 29 544
2014 Internal audit 28 16 26 16 4 7 3 49 23 30
2014 Evaluation 8 40 16 8 14 13 0 55 26 36
2014 Other services to the public 14 24 18 14 22 7 0 42 39 405
2014 None of the above 14 26 19 16 18 8 0 42 37 1157

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 19 22 20 22 5 1 31 46 155
2017 Federal regulators 11 13 11 23 40 2 1 24 65 111
2017 Compliance, inspection and enforcement 7 17 15 21 39 2 0 24 61 2151
2017 Communications or public affairs 23 39 9 18 8 4 0 64 27 72
2017 Access to information and privacy 20 22 28 11 15 5 0 44 27 47
2017 Security 10 20 13 23 32 1 0 30 56 775
2017 Science and technology 12 23 24 20 19 1 0 35 40 122
2017 Legal services 19 14 26 13 21 6 0 36 36 47
2017 Administration and operations 17 28 17 18 17 2 0 46 36 943
2017 Human resources 15 33 20 17 15 1 0 48 32 432
2017 Financial management 16 25 22 19 14 2 1 42 35 153
2017 Procurement 22 18 26 19 3 12 0 45 26 34
2017 Real property 14 17 10 24 28 8 0 33 56 41
2017 Materiel management 13 34 20 13 21 0 0 47 33 24
2017 Information management 17 23 20 22 16 2 0 41 39 62
2017 Information technology 11 20 17 19 31 2 0 32 51 380
2017 Internal audit 33 40 17 0 6 4 0 76 7 25
2017 Evaluation 12 26 19 31 12 0 0 38 43 14
2017 Data sciences 31 27 33 8 0 0 0 58 8 29
2017 Policy 10 22 22 25 22 0 0 32 46 263
2017 Project management 5 23 20 29 23 1 0 28 52 162
2017 Other services to the public 8 20 14 20 33 4 0 30 55 250
2017 None of the above 11 21 17 19 29 3 0 33 49 800
2014 Client contact centre 11 19 30 16 21 2 0 31 38 193
2014 Federal regulators 8 22 14 24 30 1 1 30 55 183
2014 Compliance, inspection and enforcement 7 19 17 22 34 1 0 26 57 3079
2014 Communications or public affairs 14 30 17 19 17 3 1 45 37 118
2014 Access to information and privacy 23 35 22 11 8 0 0 58 20 49
2014 Security 12 22 17 19 29 1 0 34 49 992
2014 Science and technology 14 29 19 21 14 3 0 45 36 161
2014 Legal services 13 37 17 18 16 0 0 50 33 65
2014 Administration and operations 20 29 18 16 15 2 0 50 32 1222
2014 Human resources 12 29 21 20 16 2 0 42 37 480
2014 Financial management 17 31 25 15 10 2 0 49 25 235
2014 Procurement 13 32 16 24 8 5 3 48 35 38
2014 Real property 11 32 18 21 16 3 0 43 38 67
2014 Materiel management 14 29 33 17 3 5 0 45 21 37
2014 Information management 14 25 25 16 18 2 0 40 35 88
2014 Information technology 15 25 19 18 19 4 0 42 38 544
2014 Internal audit 12 20 27 28 4 6 3 36 35 30
2014 Evaluation 8 14 32 17 28 0 0 23 45 36
2014 Other services to the public 10 19 17 22 30 3 0 30 53 405
2014 None of the above 10 20 18 24 25 2 0 31 51 1160

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 12 28 23 22 7 1 22 48 154
2017 Federal regulators 8 9 15 22 40 5 1 18 66 111
2017 Compliance, inspection and enforcement 4 13 14 25 40 4 0 18 67 2147
2017 Communications or public affairs 19 25 14 25 11 6 0 46 38 72
2017 Access to information and privacy 15 24 27 15 16 2 0 41 31 47
2017 Security 8 17 15 23 34 3 0 26 59 774
2017 Science and technology 7 16 28 23 23 3 0 23 47 122
2017 Legal services 13 13 26 15 29 4 0 27 46 47
2017 Administration and operations 11 24 21 21 18 4 0 37 41 943
2017 Human resources 11 27 21 21 15 4 0 40 38 432
2017 Financial management 12 18 21 25 18 5 1 32 46 154
2017 Procurement 18 24 20 14 6 14 4 51 25 34
2017 Real property 12 9 18 28 25 8 0 23 58 41
2017 Materiel management 8 29 25 21 16 0 0 38 37 24
2017 Information management 15 17 14 26 19 8 0 35 50 62
2017 Information technology 8 14 19 23 31 4 0 23 57 380
2017 Internal audit 20 45 13 3 6 8 4 74 11 25
2017 Evaluation 12 12 19 31 12 7 6 28 50 14
2017 Data sciences 29 17 22 25 7 0 0 46 32 29
2017 Policy 5 23 18 29 24 1 0 28 53 263
2017 Project management 3 12 17 34 31 3 0 15 67 163
2017 Other services to the public 6 16 16 21 36 5 0 23 60 248
2017 None of the above 8 17 18 20 32 5 0 26 55 798
2014 Client contact centre 9 15 28 20 23 5 0 25 45 193
2014 Federal regulators 3 17 11 30 37 2 1 21 68 183
2014 Compliance, inspection and enforcement 4 15 17 25 36 3 0 19 63 3076
2014 Communications or public affairs 8 25 19 24 18 6 0 35 44 118
2014 Access to information and privacy 23 23 24 14 12 4 0 48 27 49
2014 Security 7 20 17 24 30 2 0 27 55 990
2014 Science and technology 13 23 18 25 17 4 0 37 44 161
2014 Legal services 10 23 23 16 23 4 0 35 41 65
2014 Administration and operations 14 26 19 20 17 4 0 41 39 1223
2014 Human resources 7 24 22 23 19 4 0 33 44 480
2014 Financial management 10 28 22 25 12 4 0 39 39 235
2014 Procurement 8 25 14 24 14 16 0 39 45 38
2014 Real property 9 23 27 19 16 6 0 34 38 67
2014 Materiel management 6 19 37 22 11 5 0 26 35 37
2014 Information management 11 21 21 21 20 6 0 34 44 88
2014 Information technology 9 21 20 21 21 7 0 33 45 544
2014 Internal audit 9 23 20 17 15 16 0 38 38 30
2014 Evaluation 3 23 14 20 37 2 0 27 58 36
2014 Other services to the public 6 17 17 23 33 4 0 24 58 405
2014 None of the above 7 15 17 27 30 4 0 23 59 1160

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 14 21 15 32 8 1 25 51 155
2017 Federal regulators 9 6 10 19 49 6 1 16 73 111
2017 Compliance, inspection and enforcement 5 11 11 19 50 4 0 17 71 2150
2017 Communications or public affairs 17 22 15 23 15 8 0 42 41 72
2017 Access to information and privacy 15 17 23 17 24 4 0 34 43 47
2017 Security 8 14 13 18 42 5 0 24 63 775
2017 Science and technology 5 19 19 25 27 5 0 26 54 122
2017 Legal services 13 11 17 19 36 4 0 24 58 47
2017 Administration and operations 13 19 18 17 27 6 0 34 47 943
2017 Human resources 13 26 20 18 19 3 0 41 39 430
2017 Financial management 14 20 19 19 21 6 1 37 42 154
2017 Procurement 22 23 9 18 9 16 4 56 33 34
2017 Real property 18 9 12 22 29 11 0 30 57 41
2017 Materiel management 8 33 16 18 25 0 0 42 42 24
2017 Information management 20 11 18 27 21 3 0 32 49 62
2017 Information technology 9 15 15 18 36 7 0 26 59 380
2017 Internal audit 36 21 11 12 11 9 0 62 26 25
2017 Evaluation 7 13 15 24 21 19 0 25 57 13
2017 Data sciences 31 17 6 21 25 0 0 48 46 29
2017 Policy 6 19 18 18 37 2 0 25 56 264
2017 Project management 4 15 14 30 33 4 0 20 65 163
2017 Other services to the public 8 16 10 17 42 5 0 26 63 250
2017 None of the above 9 13 17 16 40 6 0 23 59 800
2014 Client contact centre 11 15 24 20 24 7 0 27 47 193
2014 Federal regulators 7 13 14 22 40 3 1 21 64 183
2014 Compliance, inspection and enforcement 6 13 15 18 43 4 0 20 64 3079
2014 Communications or public affairs 11 29 12 21 21 6 0 43 45 118
2014 Access to information and privacy 25 26 22 12 13 2 0 52 25 49
2014 Security 10 15 16 16 38 4 0 26 57 993
2014 Science and technology 10 22 21 23 18 5 1 34 44 161
2014 Legal services 12 12 15 25 29 6 0 26 58 65
2014 Administration and operations 15 23 18 17 21 7 0 40 41 1223
2014 Human resources 9 25 21 19 20 6 0 35 42 480
2014 Financial management 14 25 20 16 17 8 0 42 36 235
2014 Procurement 10 24 21 16 14 15 0 40 35 38
2014 Real property 12 20 23 13 25 8 0 34 41 67
2014 Materiel management 8 27 21 14 19 11 0 39 37 37
2014 Information management 12 19 14 26 22 6 1 33 52 88
2014 Information technology 12 21 18 15 26 8 0 35 45 543
2014 Internal audit 15 30 7 17 18 13 0 52 40 30
2014 Evaluation 3 16 21 11 37 11 0 22 54 36
2014 Other services to the public 7 15 15 16 41 5 0 24 60 405
2014 None of the above 8 14 16 18 38 6 0 23 60 1159

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 24 22 17 22 6 1 35 42 155
2017 Federal regulators 8 16 13 19 39 3 1 26 61 110
2017 Compliance, inspection and enforcement 6 18 14 22 38 3 0 24 61 2146
2017 Communications or public affairs 20 31 10 24 13 3 0 53 38 72
2017 Access to information and privacy 15 35 11 16 20 2 0 51 38 47
2017 Security 8 21 15 22 31 2 0 30 55 774
2017 Science and technology 5 30 19 20 24 2 0 36 45 122
2017 Legal services 11 19 23 15 28 4 0 31 45 46
2017 Administration and operations 11 27 19 20 20 2 0 39 41 944
2017 Human resources 11 31 18 22 16 1 0 43 39 430
2017 Financial management 11 29 17 20 20 2 1 41 41 154
2017 Procurement 21 31 12 16 11 8 0 57 30 34
2017 Real property 10 14 15 16 37 8 0 26 58 41
2017 Materiel management 8 33 29 18 12 0 0 41 30 24
2017 Information management 10 31 13 24 21 1 0 42 45 62
2017 Information technology 10 20 16 22 29 2 0 31 52 380
2017 Internal audit 16 48 13 9 2 8 4 73 13 25
2017 Evaluation 7 0 21 47 20 6 0 7 71 14
2017 Data sciences 33 24 2 26 13 0 0 58 40 29
2017 Policy 4 20 18 26 32 0 0 24 57 264
2017 Project management 3 20 16 24 34 2 1 23 60 163
2017 Other services to the public 8 19 13 22 34 4 0 28 58 250
2017 None of the above 9 20 17 19 32 3 0 29 53 796
2014 Client contact centre 10 21 32 13 19 4 0 33 34 193
2014 Federal regulators 6 23 16 21 32 2 1 30 54 182
2014 Compliance, inspection and enforcement 5 20 17 24 31 2 0 26 56 3078
2014 Communications or public affairs 9 29 14 30 16 3 0 38 47 118
2014 Access to information and privacy 27 26 20 17 8 1 0 54 26 49
2014 Security 8 22 18 21 30 1 0 30 51 991
2014 Science and technology 10 31 17 23 15 4 0 43 39 161
2014 Legal services 6 28 17 23 26 0 0 33 50 65
2014 Administration and operations 12 30 16 20 19 3 0 44 40 1221
2014 Human resources 8 30 18 21 21 2 0 39 43 480
2014 Financial management 12 28 19 22 18 1 0 40 41 235
2014 Procurement 4 31 16 24 14 11 0 40 42 38
2014 Real property 8 33 20 24 11 5 0 42 37 67
2014 Materiel management 8 31 14 25 19 3 0 41 45 37
2014 Information management 11 21 14 24 24 5 0 34 51 88
2014 Information technology 12 26 16 19 24 3 0 39 44 543
2014 Internal audit 12 26 10 27 18 7 0 41 48 30
2014 Evaluation 6 15 28 27 23 0 0 21 51 36
2014 Other services to the public 7 22 17 21 31 2 0 30 53 406
2014 None of the above 6 20 15 24 30 3 0 28 56 1159
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 36 23 8 19 0 0 49 28 155
2017 Federal regulators 13 27 10 19 31 0 0 40 50 110
2017 Compliance, inspection and enforcement 9 25 17 24 26 0 0 33 49 2147
2017 Communications or public affairs 23 44 11 15 6 0 0 67 22 71
2017 Access to information and privacy 23 34 19 16 8 0 0 57 24 47
2017 Security 13 26 16 22 22 0 0 39 45 774
2017 Science and technology 18 35 20 14 13 0 0 53 27 122
2017 Legal services 10 33 19 28 10 0 0 43 38 47
2017 Administration and operations 19 36 14 15 15 0 0 55 31 942
2017 Human resources 25 37 14 15 9 0 0 62 24 431
2017 Financial management 20 44 16 10 10 0 0 64 20 154
2017 Procurement 33 30 14 18 0 4 0 66 19 33
2017 Real property 20 35 10 16 19 0 0 55 35 41
2017 Materiel management 21 46 8 17 8 0 0 67 25 24
2017 Information management 23 24 28 9 14 2 0 47 24 62
2017 Information technology 19 37 15 15 13 0 0 56 29 379
2017 Internal audit 42 52 0 0 6 0 0 94 6 25
2017 Evaluation 21 15 23 12 24 0 6 38 38 14
2017 Data sciences 41 42 12 5 0 0 0 83 5 29
2017 Policy 18 35 14 15 17 0 0 54 32 264
2017 Project management 17 38 14 17 14 0 0 55 31 164
2017 Other services to the public 13 18 19 19 31 0 0 31 50 249
2017 None of the above 14 30 16 18 21 0 0 44 40 801
2014 Client contact centre 18 29 22 12 18 0 1 47 31 192
2014 Federal regulators 15 38 10 23 14 1 0 53 37 182
2014 Compliance, inspection and enforcement 9 26 17 22 25 0 0 36 47 3079
2014 Communications or public affairs 22 41 16 11 11 0 0 62 21 118
2014 Access to information and privacy 23 33 19 12 12 0 0 56 25 49
2014 Security 14 27 17 20 22 0 0 41 42 992
2014 Science and technology 19 43 13 18 6 0 0 62 24 161
2014 Legal services 17 33 19 12 20 0 0 50 32 65
2014 Administration and operations 20 36 15 16 12 0 0 56 28 1221
2014 Human resources 23 35 13 16 13 0 0 58 29 480
2014 Financial management 25 39 11 14 10 0 0 64 25 236
2014 Procurement 18 34 27 8 13 0 0 52 21 38
2014 Real property 15 33 21 17 14 0 0 48 31 67
2014 Materiel management 19 35 30 14 2 0 0 54 17 37
2014 Information management 19 36 14 14 18 0 0 55 32 88
2014 Information technology 21 32 18 16 13 0 0 53 29 544
2014 Internal audit 25 36 3 21 11 3 0 64 33 30
2014 Evaluation 14 31 14 19 22 0 0 46 40 36
2014 Other services to the public 11 28 17 19 24 0 0 40 43 407
2014 None of the above 13 29 18 19 20 1 0 42 39 1160

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 39 25 11 7 0 0 57 18 155
2017 Federal regulators 20 42 11 17 11 0 0 61 28 111
2017 Compliance, inspection and enforcement 14 39 17 18 13 0 0 53 30 2148
2017 Communications or public affairs 24 49 8 18 1 0 0 73 19 71
2017 Access to information and privacy 32 27 23 14 4 0 0 59 18 47
2017 Security 20 38 16 16 10 0 0 58 26 774
2017 Science and technology 26 38 17 10 8 1 0 64 19 122
2017 Legal services 19 43 18 8 13 0 0 62 21 47
2017 Administration and operations 22 44 14 13 7 0 0 66 20 942
2017 Human resources 28 42 13 11 5 0 0 70 16 431
2017 Financial management 21 39 17 14 9 0 1 61 23 154
2017 Procurement 36 38 16 8 2 0 0 74 11 34
2017 Real property 20 21 31 19 9 0 0 41 28 41
2017 Materiel management 25 46 21 4 4 0 0 71 8 24
2017 Information management 22 41 16 20 2 0 0 63 22 62
2017 Information technology 19 36 15 17 12 0 0 56 29 379
2017 Internal audit 58 28 4 8 2 0 0 86 10 25
2017 Evaluation 31 37 21 0 12 0 0 68 12 14
2017 Data sciences 19 63 11 8 0 0 0 81 8 29
2017 Policy 16 39 13 18 13 0 0 56 31 264
2017 Project management 16 37 15 20 12 0 0 53 32 163
2017 Other services to the public 20 34 20 14 11 0 0 54 26 247
2017 None of the above 20 35 17 17 12 0 0 55 29 801

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 17 19 21 26 10 2 25 53 154
2017 Federal regulators 9 15 10 24 36 5 1 26 64 111
2017 Compliance, inspection and enforcement 4 12 14 23 38 8 1 17 67 2148
2017 Communications or public affairs 11 31 12 11 8 21 6 57 27 72
2017 Access to information and privacy 8 16 28 14 21 13 0 28 40 47
2017 Security 5 14 13 25 36 6 1 20 65 775
2017 Science and technology 10 20 24 17 12 14 2 36 35 122
2017 Legal services 10 13 14 24 21 15 2 28 55 47
2017 Administration and operations 7 18 18 22 20 13 1 29 50 944
2017 Human resources 12 22 19 20 11 13 3 40 37 432
2017 Financial management 11 17 21 19 13 16 2 34 39 154
2017 Procurement 4 21 22 18 0 32 3 38 28 34
2017 Real property 10 22 27 8 20 13 0 37 32 40
2017 Materiel management 4 17 26 14 8 30 0 31 32 23
2017 Information management 8 12 25 23 14 11 9 24 45 62
2017 Information technology 10 17 20 18 15 15 4 33 42 380
2017 Internal audit 17 32 16 17 2 12 4 59 23 25
2017 Evaluation 0 13 20 14 39 14 0 15 62 14
2017 Data sciences 29 18 13 15 9 4 12 56 28 29
2017 Policy 5 18 22 19 17 15 3 28 45 264
2017 Project management 7 21 17 21 24 9 1 31 49 164
2017 Other services to the public 4 10 14 24 38 9 0 16 68 250
2017 None of the above 7 15 13 22 32 10 2 24 60 800
2014 Client contact centre 5 17 24 22 21 10 0 25 48 193
2014 Federal regulators 9 19 17 19 30 5 2 30 52 183
2014 Compliance, inspection and enforcement 4 14 15 22 37 7 1 20 64 3078
2014 Communications or public affairs 16 17 16 19 11 14 7 41 39 118
2014 Access to information and privacy 18 22 15 19 8 17 0 49 33 49
2014 Security 7 15 18 24 30 6 1 23 58 992
2014 Science and technology 13 20 23 15 13 13 2 39 33 160
2014 Legal services 12 20 21 19 15 12 0 37 39 65
2014 Administration and operations 11 22 20 18 18 10 2 36 41 1221
2014 Human resources 12 24 18 18 14 12 2 42 37 480
2014 Financial management 15 21 24 15 11 11 3 42 31 236
2014 Procurement 0 24 18 24 14 16 4 30 47 38
2014 Real property 6 20 20 18 21 14 2 31 46 67
2014 Materiel management 14 16 11 29 13 14 3 36 51 37
2014 Information management 9 25 17 16 21 9 2 38 42 87
2014 Information technology 11 18 24 17 14 13 3 35 37 544
2014 Internal audit 6 23 36 13 7 16 0 34 23 30
2014 Evaluation 3 6 12 21 29 27 2 13 70 36
2014 Other services to the public 7 13 18 19 33 10 0 22 58 407
2014 None of the above 8 16 16 22 28 10 1 26 56 1159

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 34 21 10 10 1 1 57 21 155
2017 Federal regulators 25 28 14 13 19 1 0 53 33 111
2017 Compliance, inspection and enforcement 20 35 15 16 14 1 0 55 30 2152
2017 Communications or public affairs 37 36 11 10 4 0 1 74 14 72
2017 Access to information and privacy 34 29 17 12 7 2 0 64 19 47
2017 Security 21 36 16 14 12 1 0 58 26 776
2017 Science and technology 38 32 15 7 8 1 0 70 15 122
2017 Legal services 28 32 20 10 6 4 0 62 17 47
2017 Administration and operations 33 35 13 10 8 1 0 68 19 944
2017 Human resources 42 35 10 8 5 1 0 77 13 432
2017 Financial management 34 35 13 11 6 0 1 70 17 154
2017 Procurement 37 36 16 3 7 0 0 74 10 34
2017 Real property 35 27 17 12 9 0 0 62 21 41
2017 Materiel management 30 54 12 0 4 0 0 84 4 24
2017 Information management 38 28 23 4 5 0 2 68 9 62
2017 Information technology 38 33 13 9 8 0 0 71 17 380
2017 Internal audit 65 33 0 2 0 0 0 98 2 25
2017 Evaluation 22 21 41 0 11 7 0 45 11 14
2017 Data sciences 43 51 4 2 0 0 0 94 2 29
2017 Policy 30 31 13 11 13 0 1 62 25 264
2017 Project management 31 40 10 10 8 0 0 71 19 164
2017 Other services to the public 22 31 15 14 17 2 0 54 31 250
2017 None of the above 26 34 14 13 12 0 0 61 25 797
2014 Client contact centre 22 39 15 11 11 2 0 62 22 193
2014 Federal regulators 33 35 11 13 8 1 0 68 21 183
2014 Compliance, inspection and enforcement 22 35 15 14 13 0 0 58 27 3079
2014 Communications or public affairs 40 38 8 9 5 0 0 78 13 118
2014 Access to information and privacy 40 37 15 4 4 0 0 77 8 49
2014 Security 25 35 16 12 12 0 0 60 24 992
2014 Science and technology 39 30 13 11 6 0 0 69 17 161
2014 Legal services 26 32 17 10 12 0 3 60 23 65
2014 Administration and operations 34 35 13 10 7 1 1 70 17 1222
2014 Human resources 40 32 12 9 6 0 1 72 15 479
2014 Financial management 44 33 7 8 7 0 1 78 15 236
2014 Procurement 36 32 13 13 3 3 0 70 17 38
2014 Real property 38 24 17 5 14 2 2 63 20 67
2014 Materiel management 33 45 11 8 3 0 0 78 11 37
2014 Information management 40 31 13 11 6 0 0 71 16 88
2014 Information technology 36 33 15 8 7 0 0 69 15 544
2014 Internal audit 31 37 14 15 3 0 0 68 18 30
2014 Evaluation 37 25 15 16 5 0 2 64 21 36
2014 Other services to the public 26 31 17 12 12 1 0 58 25 407
2014 None of the above 27 34 14 14 10 1 0 62 24 1158

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 24 27 7 9 0 8 53 18 12
2017 Federal regulators 15 21 10 33 16 0 5 38 52 19
2017 Compliance, inspection and enforcement 20 27 18 21 13 0 1 48 34 266
2017 Communications or public affairs 23 25 23 25 0 0 4 50 26 25
2017 Security 15 44 18 11 9 0 3 61 21 110
2017 Science and technology 5 42 37 5 5 0 5 50 11 19
2017 Administration and operations 14 41 20 15 9 0 2 56 24 176
2017 Human resources 25 39 25 10 0 0 2 65 10 105
2017 Financial management 14 52 16 6 11 0 1 67 16 50
2017 Information technology 18 29 17 20 13 3 1 48 34 115
2017 Internal audit 41 31 22 6 0 0 0 72 6 10
2017 Policy 13 33 19 21 9 0 5 48 31 48
2017 Project management 15 30 17 24 10 3 3 47 35 42
2017 Other services to the public 36 29 9 4 22 0 0 65 27 23
2017 None of the above 14 33 16 20 12 2 2 50 34 125
2014 Client contact centre 16 51 9 8 16 0 0 67 24 12
2014 Federal regulators 8 51 15 15 5 6 0 63 21 36
2014 Compliance, inspection and enforcement 21 36 14 16 10 2 2 59 27 450
2014 Communications or public affairs 20 31 23 15 0 3 8 58 17 34
2014 Security 30 38 12 9 8 1 3 71 17 134
2014 Science and technology 34 45 11 6 4 0 0 79 9 33
2014 Administration and operations 24 35 18 14 7 0 2 60 22 227
2014 Human resources 31 33 16 10 4 3 4 68 15 100
2014 Financial management 20 39 16 15 4 1 5 63 21 75
2014 Real property 33 17 22 6 11 6 6 56 19 18
2014 Information management 37 16 30 6 6 0 6 55 13 19
2014 Information technology 21 28 15 14 13 3 5 54 30 152
2014 Other services to the public 16 47 10 20 7 0 0 63 27 41
2014 None of the above 20 35 18 14 10 1 2 57 25 164

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 30 23 11 13 3 4 50 26 154
2017 Federal regulators 13 29 13 21 21 1 3 43 44 111
2017 Compliance, inspection and enforcement 13 27 17 24 19 1 1 40 43 2146
2017 Communications or public affairs 35 38 9 11 4 2 0 74 16 72
2017 Access to information and privacy 23 33 17 17 9 2 0 57 26 47
2017 Security 12 30 17 22 18 1 0 42 41 774
2017 Science and technology 24 32 22 11 8 0 3 57 20 121
2017 Legal services 20 39 21 15 2 2 0 61 18 46
2017 Administration and operations 17 35 16 17 12 2 1 53 30 941
2017 Human resources 28 39 13 11 7 1 1 69 18 431
2017 Financial management 28 36 11 12 9 2 1 66 22 154
2017 Procurement 32 37 20 6 3 3 0 71 9 34
2017 Real property 20 21 20 22 14 4 0 43 37 41
2017 Materiel management 28 39 8 12 4 4 4 73 18 24
2017 Information management 17 27 28 16 11 1 0 44 28 62
2017 Information technology 20 33 14 16 12 1 3 55 30 380
2017 Internal audit 16 52 16 5 2 4 4 74 8 25
2017 Evaluation 0 26 16 44 14 0 0 26 58 14
2017 Data sciences 55 25 10 11 0 0 0 79 11 29
2017 Policy 21 31 13 17 14 2 1 54 32 263
2017 Project management 18 35 16 16 11 2 2 55 28 164
2017 Other services to the public 13 29 14 21 19 3 1 44 42 250
2017 None of the above 16 25 17 21 18 2 1 42 40 798
2014 Client contact centre 13 35 20 19 11 1 0 49 31 193
2014 Federal regulators 18 32 14 20 13 2 1 52 34 183
2014 Compliance, inspection and enforcement 11 36 16 21 14 1 1 48 36 3078
2014 Communications or public affairs 37 31 12 13 4 1 2 70 18 118
2014 Access to information and privacy 39 27 10 14 10 0 0 66 24 49
2014 Security 12 37 17 21 12 0 1 50 33 992
2014 Science and technology 34 38 10 14 2 1 1 73 17 161
2014 Legal services 38 29 12 11 8 2 0 68 19 65
2014 Administration and operations 19 39 16 16 8 2 1 60 24 1222
2014 Human resources 26 42 11 13 6 1 1 70 19 480
2014 Financial management 25 43 13 11 6 3 0 69 17 236
2014 Procurement 10 37 28 16 8 0 0 47 24 38
2014 Real property 18 30 21 18 12 2 0 48 31 67
2014 Materiel management 20 37 19 21 0 3 0 58 22 37
2014 Information management 18 44 13 17 6 2 0 64 23 88
2014 Information technology 20 40 15 14 8 2 1 62 23 544
2014 Internal audit 29 31 24 13 4 0 0 59 17 30
2014 Evaluation 16 24 14 31 9 3 3 42 43 36
2014 Other services to the public 16 31 14 25 13 1 1 48 38 407
2014 None of the above 18 33 15 18 13 2 1 52 32 1159

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 26 20 13 16 10 3 44 33 155
2017 Federal regulators 19 15 14 15 34 2 1 35 51 111
2017 Compliance, inspection and enforcement 9 20 17 21 26 6 1 32 50 2151
2017 Communications or public affairs 34 33 6 12 4 11 0 75 19 72
2017 Access to information and privacy 21 23 26 14 11 4 0 46 27 47
2017 Security 11 22 16 19 25 5 1 36 47 776
2017 Science and technology 24 26 15 10 12 11 2 58 25 122
2017 Legal services 23 24 10 24 4 13 2 55 33 47
2017 Administration and operations 16 27 17 17 14 8 1 47 35 944
2017 Human resources 28 32 11 12 11 5 1 64 24 431
2017 Financial management 24 28 14 15 11 8 1 57 28 154
2017 Procurement 21 20 17 21 6 15 0 49 31 34
2017 Real property 15 17 30 10 20 9 0 35 33 40
2017 Materiel management 13 35 17 14 8 9 4 54 26 23
2017 Information management 17 21 19 23 11 5 4 42 38 62
2017 Information technology 21 19 22 13 11 10 4 47 28 380
2017 Internal audit 28 32 8 9 2 12 8 76 14 25
2017 Evaluation 12 35 8 32 6 7 0 50 41 14
2017 Data sciences 41 47 6 4 0 2 0 90 4 29
2017 Policy 18 26 19 15 12 7 3 49 30 264
2017 Project management 13 35 12 13 17 8 1 53 34 164
2017 Other services to the public 9 14 15 23 28 9 1 26 57 250
2017 None of the above 12 22 16 17 23 8 2 38 44 800
2014 Client contact centre 16 28 21 15 14 5 0 47 31 193
2014 Federal regulators 17 28 16 15 18 5 1 48 35 183
2014 Compliance, inspection and enforcement 11 25 17 19 21 5 1 39 43 3077
2014 Communications or public affairs 28 30 13 10 9 6 4 64 22 118
2014 Access to information and privacy 35 29 13 10 11 4 0 66 21 49
2014 Security 12 25 17 17 22 5 2 40 42 993
2014 Science and technology 32 26 18 10 5 7 1 64 16 161
2014 Legal services 23 23 18 14 12 8 3 51 29 65
2014 Administration and operations 20 28 17 15 11 7 2 53 28 1222
2014 Human resources 29 27 15 14 9 5 2 60 24 480
2014 Financial management 24 34 17 10 9 7 0 61 20 236
2014 Procurement 15 21 27 16 14 7 0 39 32 38
2014 Real property 17 27 25 9 13 6 2 49 24 67
2014 Materiel management 22 32 11 19 2 14 0 62 25 37
2014 Information management 24 31 17 13 11 3 1 58 24 88
2014 Information technology 22 27 16 13 10 10 2 55 26 544
2014 Internal audit 13 30 22 13 11 12 0 48 27 30
2014 Evaluation 8 33 16 7 17 13 6 50 30 36
2014 Other services to the public 13 19 19 19 21 6 2 35 44 406
2014 None of the above 17 24 16 15 18 7 1 45 37 1159

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 32 16 20 17 0 1 46 38 154
2017 Federal regulators 16 35 9 17 23 0 0 51 40 111
2017 Compliance, inspection and enforcement 8 31 11 26 24 0 0 40 49 2150
2017 Communications or public affairs 19 39 14 18 10 0 0 58 28 72
2017 Access to information and privacy 19 36 24 15 6 0 0 55 21 47
2017 Security 10 32 13 23 21 0 0 43 44 776
2017 Science and technology 16 41 12 21 11 0 0 56 32 121
2017 Legal services 15 16 18 30 21 0 0 32 51 47
2017 Administration and operations 16 31 15 23 15 0 0 48 37 940
2017 Human resources 18 36 12 19 15 0 0 54 34 432
2017 Financial management 16 32 16 22 15 0 0 47 36 154
2017 Procurement 14 35 9 21 20 0 0 50 41 34
2017 Real property 16 14 25 21 24 0 0 30 45 41
2017 Materiel management 8 63 16 8 4 0 0 72 12 24
2017 Information management 24 29 12 24 11 0 0 53 35 62
2017 Information technology 14 36 12 18 19 0 0 50 37 380
2017 Internal audit 38 49 5 9 0 0 0 87 9 25
2017 Evaluation 6 38 6 13 31 7 0 46 47 14
2017 Data sciences 27 35 17 14 7 0 0 62 21 29
2017 Policy 8 34 16 22 19 0 0 43 42 263
2017 Project management 12 32 16 20 19 1 0 44 40 164
2017 Other services to the public 12 25 14 23 25 0 0 37 48 249
2017 None of the above 13 31 11 24 22 0 0 43 46 801
2014 Client contact centre 16 29 18 21 14 0 2 46 36 191
2014 Federal regulators 11 35 13 21 19 1 1 47 41 183
2014 Compliance, inspection and enforcement 7 31 12 27 23 0 0 38 49 3076
2014 Communications or public affairs 23 34 12 16 15 0 0 57 31 118
2014 Access to information and privacy 32 39 17 6 6 0 0 71 12 49
2014 Security 9 32 13 26 19 0 0 41 45 992
2014 Science and technology 18 39 15 17 10 1 0 57 27 161
2014 Legal services 9 31 15 20 25 0 0 40 44 65
2014 Administration and operations 17 36 14 19 14 0 1 53 33 1223
2014 Human resources 23 42 10 16 8 0 1 65 24 480
2014 Financial management 15 39 11 23 12 0 1 54 35 236
2014 Procurement 20 32 14 16 19 0 0 52 35 38
2014 Real property 16 33 17 25 9 0 0 49 34 67
2014 Materiel management 24 22 28 16 11 0 0 46 26 37
2014 Information management 23 36 11 21 8 1 0 60 29 88
2014 Information technology 16 32 18 19 15 0 0 48 34 544
2014 Internal audit 25 32 20 4 19 0 0 57 22 30
2014 Evaluation 12 35 6 29 17 0 0 47 46 36
2014 Other services to the public 11 31 15 20 23 0 0 42 43 407
2014 None of the above 12 30 14 23 20 0 0 42 44 1159

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 42 15 13 8 0 0 65 20 155
2017 Federal regulators 39 35 11 6 8 0 0 74 15 110
2017 Compliance, inspection and enforcement 37 40 11 7 5 0 0 77 12 2150
2017 Communications or public affairs 47 38 5 5 4 0 0 85 10 71
2017 Access to information and privacy 42 38 6 7 7 0 0 80 14 47
2017 Security 40 37 13 8 3 0 0 77 10 776
2017 Science and technology 36 42 9 7 6 0 0 78 13 122
2017 Legal services 45 36 6 7 4 0 0 82 12 47
2017 Administration and operations 27 40 14 10 8 0 0 67 19 943
2017 Human resources 38 39 10 10 3 0 0 77 13 432
2017 Financial management 34 47 10 7 3 0 0 80 10 153
2017 Procurement 35 39 26 0 0 0 0 74 0 34
2017 Real property 38 36 2 12 11 0 0 75 23 41
2017 Materiel management 21 53 13 4 8 0 0 74 12 24
2017 Information management 22 48 10 14 6 0 0 70 20 62
2017 Information technology 35 42 11 7 5 0 0 77 13 378
2017 Internal audit 44 49 3 0 4 0 0 93 4 25
2017 Evaluation 49 29 8 0 13 0 0 78 13 14
2017 Data sciences 39 35 15 11 0 0 0 74 11 29
2017 Policy 24 46 12 10 8 0 0 70 18 264
2017 Project management 23 38 10 16 13 0 0 61 29 164
2017 Other services to the public 38 31 19 7 4 0 0 70 11 247
2017 None of the above 36 38 13 7 6 0 0 74 13 797
2014 Client contact centre 25 42 17 7 7 1 1 68 14 192
2014 Federal regulators 38 38 13 6 5 0 0 76 11 183
2014 Compliance, inspection and enforcement 38 39 12 7 4 0 0 77 11 3078
2014 Communications or public affairs 40 39 7 9 5 0 0 79 14 118
2014 Access to information and privacy 38 42 4 6 10 0 0 80 16 49
2014 Security 41 39 10 7 3 0 0 80 10 993
2014 Science and technology 48 31 13 5 3 0 0 79 8 161
2014 Legal services 45 32 10 8 5 0 0 77 12 65
2014 Administration and operations 28 40 13 11 7 0 0 69 18 1222
2014 Human resources 37 40 11 8 4 0 0 77 12 479
2014 Financial management 31 44 13 10 2 0 0 75 12 235
2014 Procurement 33 48 8 5 5 0 0 81 11 38
2014 Real property 40 40 5 9 6 0 0 80 15 67
2014 Materiel management 32 30 24 6 8 0 0 63 13 37
2014 Information management 26 40 10 12 12 0 0 66 24 88
2014 Information technology 34 41 10 10 5 0 0 75 15 544
2014 Internal audit 32 37 13 3 15 0 0 69 18 30
2014 Evaluation 37 21 13 15 11 3 0 60 27 36
2014 Other services to the public 33 40 11 8 8 0 1 73 16 407
2014 None of the above 38 35 13 7 6 0 0 73 14 1160

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 40 10 12 9 0 0 69 21 155
2017 Federal regulators 45 36 7 7 7 0 0 80 13 109
2017 Compliance, inspection and enforcement 39 42 9 6 5 0 0 81 10 2149
2017 Communications or public affairs 54 33 8 3 3 0 0 87 5 72
2017 Access to information and privacy 56 29 9 4 2 0 0 85 7 47
2017 Security 41 40 10 5 3 0 0 81 9 775
2017 Science and technology 45 35 12 2 6 0 0 79 9 122
2017 Legal services 53 31 7 5 4 0 0 83 10 46
2017 Administration and operations 33 38 11 10 7 0 0 71 18 942
2017 Human resources 44 37 9 7 3 0 0 81 10 431
2017 Financial management 46 33 8 8 4 0 0 80 12 153
2017 Procurement 48 29 8 15 0 0 0 77 15 34
2017 Real property 51 21 5 13 10 0 0 72 23 41
2017 Materiel management 29 51 12 0 8 0 0 79 8 24
2017 Information management 31 44 15 6 3 0 0 75 10 62
2017 Information technology 42 42 8 4 4 0 0 84 8 378
2017 Internal audit 52 44 4 0 0 0 0 96 0 25
2017 Evaluation 47 40 0 0 13 0 0 87 13 14
2017 Data sciences 49 39 0 12 0 0 0 88 12 29
2017 Policy 34 40 12 8 6 0 0 74 14 264
2017 Project management 29 47 8 9 7 0 0 76 16 164
2017 Other services to the public 40 38 11 6 5 0 0 78 11 249
2017 None of the above 36 41 11 6 5 0 0 78 12 797
2014 Client contact centre 33 35 15 9 7 1 1 69 16 192
2014 Federal regulators 41 40 8 9 2 0 0 81 11 183
2014 Compliance, inspection and enforcement 40 42 8 6 4 0 0 81 11 3078
2014 Communications or public affairs 54 28 9 6 4 0 0 82 9 118
2014 Access to information and privacy 47 39 6 2 6 0 0 86 8 49
2014 Security 42 39 10 6 3 0 0 81 10 992
2014 Science and technology 51 36 9 3 2 0 0 86 5 161
2014 Legal services 57 26 6 5 6 0 0 84 10 65
2014 Administration and operations 35 38 10 10 7 0 0 73 17 1223
2014 Human resources 45 38 8 5 4 0 0 83 9 480
2014 Financial management 35 49 7 7 3 0 0 84 9 235
2014 Procurement 33 48 10 3 5 0 0 81 8 38
2014 Real property 34 54 3 5 4 0 0 88 9 67
2014 Materiel management 35 41 8 11 2 2 0 78 14 37
2014 Information management 35 38 8 13 6 0 0 73 19 88
2014 Information technology 42 39 7 8 4 0 0 81 12 544
2014 Internal audit 38 24 23 7 7 0 0 62 15 30
2014 Evaluation 46 19 8 17 9 0 0 65 26 36
2014 Other services to the public 34 42 9 6 8 0 0 76 14 407
2014 None of the above 40 37 10 7 5 0 0 77 12 1157

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 23 18 21 22 3 0 37 44 155
2017 Federal regulators 10 19 12 23 32 1 2 31 56 111
2017 Compliance, inspection and enforcement 5 17 16 24 35 2 0 23 61 2152
2017 Communications or public affairs 16 30 13 21 15 5 0 49 37 72
2017 Access to information and privacy 23 29 21 8 16 0 2 54 25 47
2017 Security 8 17 18 25 29 2 0 26 56 771
2017 Science and technology 12 26 22 15 22 2 1 39 38 122
2017 Legal services 16 15 13 22 29 5 0 33 53 47
2017 Administration and operations 12 23 18 24 20 2 1 37 45 943
2017 Human resources 12 29 16 23 15 5 0 43 40 430
2017 Financial management 11 29 14 21 21 3 0 42 44 153
2017 Procurement 18 27 19 12 15 9 0 49 29 34
2017 Real property 11 16 20 16 28 8 0 30 49 41
2017 Materiel management 14 41 25 9 8 4 0 57 17 24
2017 Information management 18 16 27 23 14 0 2 35 37 62
2017 Information technology 10 22 18 25 24 1 0 32 50 380
2017 Internal audit 28 36 17 9 2 4 4 69 12 25
2017 Evaluation 7 21 22 31 14 6 0 29 48 14
2017 Data sciences 24 23 11 36 6 0 0 47 42 29
2017 Policy 5 22 19 25 29 0 1 27 54 263
2017 Project management 6 22 15 34 24 0 0 28 57 164
2017 Other services to the public 6 23 11 21 35 2 1 31 58 250
2017 None of the above 8 22 14 23 31 1 1 31 55 798
2014 Client contact centre 12 23 21 16 20 5 2 38 39 193
2014 Federal regulators 9 22 12 24 30 2 1 32 56 183
2014 Compliance, inspection and enforcement 5 18 17 25 33 2 0 24 59 3078
2014 Communications or public affairs 14 28 15 18 21 4 0 44 40 118
2014 Access to information and privacy 30 33 16 14 6 0 0 63 21 49
2014 Security 8 22 18 23 28 1 0 30 51 992
2014 Science and technology 18 27 23 20 13 0 0 45 33 161
2014 Legal services 15 19 15 28 21 0 2 35 50 64
2014 Administration and operations 13 27 18 19 19 3 1 42 40 1220
2014 Human resources 15 29 18 22 14 2 0 45 37 478
2014 Financial management 19 29 17 17 15 4 0 50 33 236
2014 Procurement 21 32 20 11 11 5 0 56 23 38
2014 Real property 15 29 24 15 14 5 0 46 30 67
2014 Materiel management 19 33 29 10 8 0 0 52 18 37
2014 Information management 16 23 18 22 21 1 0 39 43 88
2014 Information technology 17 25 20 19 16 2 0 44 36 544
2014 Internal audit 15 26 39 7 7 7 0 44 14 30
2014 Evaluation 5 29 19 24 22 0 0 34 47 36
2014 Other services to the public 7 20 16 22 30 3 1 28 55 407
2014 None of the above 10 21 17 21 29 2 0 31 51 1158

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 18 19 17 28 4 5 30 49 154
2017 Federal regulators 10 20 13 13 39 1 3 32 55 111
2017 Compliance, inspection and enforcement 7 19 14 20 36 2 1 27 58 2148
2017 Communications or public affairs 10 33 17 15 17 3 5 47 35 72
2017 Access to information and privacy 33 25 11 10 18 2 0 60 29 47
2017 Security 9 19 15 21 32 3 2 29 55 773
2017 Science and technology 6 23 12 23 33 1 2 30 58 122
2017 Legal services 10 18 15 22 27 4 5 30 53 47
2017 Administration and operations 10 21 15 21 29 2 3 32 52 944
2017 Human resources 17 26 13 20 22 3 1 44 43 430
2017 Financial management 17 27 14 15 21 4 2 46 39 154
2017 Procurement 18 18 17 20 18 6 4 40 42 34
2017 Real property 9 24 14 17 29 0 7 36 49 41
2017 Materiel management 13 30 16 17 25 0 0 43 41 24
2017 Information management 11 16 14 29 24 0 6 28 57 62
2017 Information technology 10 15 15 18 38 2 2 26 59 380
2017 Internal audit 24 31 12 18 11 0 4 57 30 25
2017 Evaluation 0 12 0 43 27 17 0 15 85 14
2017 Data sciences 15 22 21 30 8 5 0 38 40 29
2017 Policy 9 21 13 22 32 1 2 31 55 262
2017 Project management 8 27 13 20 30 1 1 36 51 164
2017 Other services to the public 9 13 17 23 33 3 3 23 59 250
2017 None of the above 10 18 12 21 34 2 3 29 58 799
2014 Client contact centre 10 20 17 16 29 5 3 33 49 193
2014 Federal regulators 13 16 16 23 29 2 2 30 54 183
2014 Compliance, inspection and enforcement 8 21 15 21 32 2 1 30 54 3078
2014 Communications or public affairs 11 32 7 22 21 4 3 45 47 118
2014 Access to information and privacy 20 37 16 6 18 0 2 59 25 49
2014 Security 11 23 16 18 30 1 1 35 49 992
2014 Science and technology 13 25 16 20 19 4 2 40 43 161
2014 Legal services 18 25 14 14 24 2 4 46 40 65
2014 Administration and operations 13 22 14 18 29 2 2 37 49 1222
2014 Human resources 14 28 15 18 20 4 2 44 40 479
2014 Financial management 16 29 14 16 19 5 1 48 37 236
2014 Procurement 16 34 8 11 29 2 0 51 40 38
2014 Real property 9 30 14 18 19 8 3 44 41 67
2014 Materiel management 19 21 14 22 16 5 3 43 41 37
2014 Information management 10 25 11 17 36 0 0 35 53 87
2014 Information technology 14 21 15 17 27 3 1 37 47 544
2014 Internal audit 25 9 29 17 20 0 0 34 37 30
2014 Evaluation 6 30 15 21 28 0 0 36 49 36
2014 Other services to the public 9 18 13 21 34 2 3 29 58 407
2014 None of the above 10 19 16 21 31 2 2 31 53 1160

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 28 19 20 17 0 0 45 37 153
2017 Federal regulators 16 28 10 24 21 0 0 44 45 110
2017 Compliance, inspection and enforcement 10 30 14 23 23 0 0 40 46 2137
2017 Communications or public affairs 29 45 14 10 3 0 0 74 13 72
2017 Access to information and privacy 25 26 21 18 9 0 0 51 27 46
2017 Security 14 30 16 21 19 0 0 44 40 774
2017 Science and technology 21 42 19 10 8 0 0 63 18 121
2017 Legal services 12 35 17 19 17 0 0 47 36 47
2017 Administration and operations 19 40 14 14 12 0 0 60 26 937
2017 Human resources 29 38 13 12 7 0 0 68 19 427
2017 Financial management 23 39 17 14 6 2 0 63 20 153
2017 Procurement 33 35 13 9 7 3 0 70 16 32
2017 Real property 32 32 10 17 10 0 0 64 26 41
2017 Materiel management 33 59 4 0 4 0 0 92 4 24
2017 Information management 21 52 12 11 3 0 0 73 14 62
2017 Information technology 23 39 15 13 10 0 0 62 23 379
2017 Internal audit 39 41 9 5 7 0 0 80 12 24
2017 Evaluation 35 19 11 29 6 0 0 55 35 14
2017 Data sciences 47 43 7 3 0 0 0 90 3 29
2017 Policy 19 43 14 12 11 1 0 62 24 264
2017 Project management 20 41 13 17 8 0 0 62 25 164
2017 Other services to the public 11 28 18 18 26 0 0 39 43 249
2017 None of the above 16 33 13 19 18 0 1 49 37 796
2014 Client contact centre 14 33 21 15 15 0 1 47 31 192
2014 Federal regulators 11 39 14 18 18 0 0 50 36 183
2014 Compliance, inspection and enforcement 10 29 14 21 25 0 0 39 47 3080
2014 Communications or public affairs 18 38 13 15 15 1 0 57 29 118
2014 Access to information and privacy 32 33 19 10 6 0 0 65 16 49
2014 Security 12 31 16 19 22 1 0 44 41 993
2014 Science and technology 26 40 14 14 6 0 0 66 20 161
2014 Legal services 12 40 19 15 15 0 0 52 29 65
2014 Administration and operations 18 41 14 16 10 1 0 60 26 1222
2014 Human resources 22 43 13 12 10 0 0 66 22 480
2014 Financial management 26 44 10 11 7 1 1 72 18 236
2014 Procurement 15 53 5 21 5 0 0 69 26 38
2014 Real property 19 28 17 20 16 0 0 48 35 67
2014 Materiel management 29 40 11 14 5 0 0 70 19 37
2014 Information management 25 40 15 11 10 0 0 65 20 88
2014 Information technology 21 41 15 13 10 0 0 62 23 544
2014 Internal audit 23 36 13 14 15 0 0 59 29 30
2014 Evaluation 11 47 8 22 12 0 0 58 34 36
2014 Other services to the public 13 31 15 17 23 0 0 44 41 407
2014 None of the above 13 34 17 17 18 0 0 47 36 1160

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 32 20 16 16 0 0 49 32 152
2017 Federal regulators 16 22 12 26 24 0 0 38 50 110
2017 Compliance, inspection and enforcement 12 25 19 21 22 0 0 38 43 2137
2017 Communications or public affairs 32 42 12 13 1 0 0 73 15 72
2017 Access to information and privacy 32 34 14 14 6 0 0 65 20 47
2017 Security 17 25 19 18 20 0 0 42 38 773
2017 Science and technology 29 37 12 13 8 0 0 66 21 121
2017 Legal services 14 37 22 12 15 0 0 51 27 47
2017 Administration and operations 25 35 17 13 10 0 0 60 23 937
2017 Human resources 35 34 15 10 6 0 0 69 16 428
2017 Financial management 30 36 15 12 6 0 1 67 18 153
2017 Procurement 45 34 16 3 0 3 0 81 3 33
2017 Real property 32 26 10 19 12 0 0 58 31 41
2017 Materiel management 33 47 12 4 4 0 0 79 8 24
2017 Information management 35 44 14 6 2 0 0 78 8 62
2017 Information technology 27 32 18 13 10 0 0 59 23 379
2017 Internal audit 46 39 9 0 7 0 0 85 7 24
2017 Evaluation 25 45 8 16 6 0 0 69 22 14
2017 Data sciences 51 40 7 0 2 0 0 90 2 29
2017 Policy 22 33 15 15 14 1 1 56 29 264
2017 Project management 24 35 16 16 8 1 0 59 24 164
2017 Other services to the public 15 21 21 17 25 0 0 37 42 249
2017 None of the above 18 30 17 17 18 0 0 48 35 797
2014 Client contact centre 17 27 25 18 12 0 1 45 30 192
2014 Federal regulators 17 34 17 18 14 0 0 51 32 183
2014 Compliance, inspection and enforcement 13 28 17 19 23 0 0 40 42 3077
2014 Communications or public affairs 26 38 9 15 12 0 1 64 26 118
2014 Access to information and privacy 44 19 13 19 4 0 2 65 23 49
2014 Security 17 29 18 17 19 0 0 46 36 993
2014 Science and technology 36 34 11 12 6 0 0 71 18 161
2014 Legal services 18 36 19 16 11 0 0 54 27 65
2014 Administration and operations 26 38 15 12 9 0 0 64 21 1222
2014 Human resources 30 39 15 10 6 0 0 69 16 477
2014 Financial management 31 38 14 9 8 0 0 69 17 235
2014 Procurement 23 53 11 8 3 3 0 78 11 38
2014 Real property 17 36 25 14 7 0 2 53 21 67
2014 Materiel management 41 29 20 8 3 0 0 70 11 37
2014 Information management 28 44 8 10 11 0 0 72 20 88
2014 Information technology 24 36 16 14 10 0 0 61 23 544
2014 Internal audit 32 20 24 10 14 0 0 52 24 30
2014 Evaluation 14 39 16 8 22 0 0 53 30 36
2014 Other services to the public 16 29 19 12 22 1 0 45 35 407
2014 None of the above 18 31 18 15 17 0 0 50 32 1159

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 30 26 17 9 0 0 47 26 154
2017 Federal regulators 18 28 15 20 20 0 0 45 40 109
2017 Compliance, inspection and enforcement 12 30 20 21 17 0 0 43 37 2137
2017 Communications or public affairs 31 36 15 13 4 2 0 68 17 72
2017 Access to information and privacy 34 34 19 11 2 0 0 68 13 47
2017 Security 17 32 19 17 14 0 0 48 32 774
2017 Science and technology 23 36 18 13 9 0 0 59 23 121
2017 Legal services 14 35 25 11 15 0 0 49 26 47
2017 Administration and operations 25 35 17 13 8 0 0 61 22 936
2017 Human resources 31 36 12 11 9 0 0 67 20 428
2017 Financial management 30 35 15 14 6 0 1 65 21 153
2017 Procurement 31 24 27 10 6 3 0 56 16 33
2017 Real property 27 39 15 10 10 0 0 66 19 41
2017 Materiel management 34 22 27 4 13 0 0 56 17 23
2017 Information management 26 35 14 18 7 0 0 61 25 62
2017 Information technology 23 37 16 13 11 0 0 60 24 378
2017 Internal audit 39 47 4 6 4 0 0 86 10 24
2017 Evaluation 18 35 22 19 6 0 0 54 25 14
2017 Data sciences 42 47 9 3 0 0 0 89 3 29
2017 Policy 20 31 19 15 13 1 1 52 29 264
2017 Project management 20 38 18 16 8 1 0 58 24 164
2017 Other services to the public 17 28 19 15 21 0 0 45 36 247
2017 None of the above 17 33 17 17 15 0 0 51 32 796
2014 Client contact centre 18 36 17 14 14 0 1 55 28 192
2014 Federal regulators 15 33 18 21 11 1 1 49 32 183
2014 Compliance, inspection and enforcement 13 32 19 19 16 0 0 45 35 3076
2014 Communications or public affairs 30 32 13 16 9 1 1 63 25 118
2014 Access to information and privacy 43 31 17 6 4 0 0 73 10 49
2014 Security 18 34 20 14 14 0 0 52 28 992
2014 Science and technology 30 41 13 10 5 0 0 71 15 161
2014 Legal services 26 32 20 9 14 0 0 58 22 65
2014 Administration and operations 26 38 16 11 9 0 0 64 20 1223
2014 Human resources 28 41 11 12 9 0 0 69 20 480
2014 Financial management 24 39 19 11 7 0 0 63 18 236
2014 Procurement 28 32 19 8 13 0 0 60 21 38
2014 Real property 18 39 15 12 14 0 2 58 27 67
2014 Materiel management 30 30 35 5 0 0 0 59 5 37
2014 Information management 27 36 16 13 7 1 0 64 20 88
2014 Information technology 23 37 17 14 9 0 0 61 23 544
2014 Internal audit 25 23 28 17 7 0 0 47 25 30
2014 Evaluation 5 46 25 8 14 2 0 52 23 36
2014 Other services to the public 19 31 21 12 17 1 0 50 29 405
2014 None of the above 17 33 21 15 14 0 0 50 29 1159

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 17 32 16 19 6 1 28 38 155
2017 Federal regulators 9 23 17 24 25 1 1 33 51 111
2017 Compliance, inspection and enforcement 6 21 22 22 25 4 0 28 49 2148
2017 Communications or public affairs 19 41 15 14 5 6 0 64 20 72
2017 Access to information and privacy 16 41 18 7 13 4 0 60 21 47
2017 Security 9 22 22 21 21 4 1 32 44 775
2017 Science and technology 10 33 25 16 11 5 1 46 28 122
2017 Legal services 17 17 21 22 15 8 0 37 40 47
2017 Administration and operations 12 29 25 17 13 4 1 43 31 942
2017 Human resources 18 37 21 13 6 4 0 58 21 429
2017 Financial management 15 33 27 11 10 4 0 50 22 153
2017 Procurement 23 33 30 3 2 9 0 61 6 34
2017 Real property 14 22 27 12 17 8 0 39 31 41
2017 Materiel management 8 37 29 10 12 4 0 47 23 24
2017 Information management 19 31 30 10 6 2 3 52 16 61
2017 Information technology 11 26 28 14 16 5 1 39 32 379
2017 Internal audit 32 39 16 3 6 0 4 74 10 25
2017 Evaluation 0 41 8 15 19 16 0 50 40 14
2017 Data sciences 22 39 23 15 0 0 0 62 15 29
2017 Policy 8 28 25 21 13 4 0 38 36 264
2017 Project management 6 34 24 18 12 6 1 43 32 163
2017 Other services to the public 7 19 18 23 28 4 1 28 53 249
2017 None of the above 9 28 21 19 19 3 1 38 40 798

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 33 14 13 13 0 2 59 27 155
2017 Federal regulators 19 25 12 18 26 0 0 44 44 111
2017 Compliance, inspection and enforcement 18 28 15 16 23 0 0 46 39 2151
2017 Communications or public affairs 42 39 8 9 2 0 0 81 11 72
2017 Access to information and privacy 37 44 9 4 4 2 0 83 9 47
2017 Security 18 32 14 14 20 1 0 51 35 775
2017 Science and technology 47 30 9 10 4 0 1 77 14 122
2017 Legal services 26 26 22 15 11 0 0 52 26 46
2017 Administration and operations 32 35 12 12 9 1 1 68 21 942
2017 Human resources 39 32 10 11 7 0 1 72 18 432
2017 Financial management 39 28 14 10 9 1 0 67 19 153
2017 Procurement 53 38 3 0 3 3 0 94 3 34
2017 Real property 29 25 22 10 12 0 2 56 22 41
2017 Materiel management 41 37 4 9 8 0 0 78 17 24
2017 Information management 51 29 5 10 5 0 0 80 15 62
2017 Information technology 38 31 11 10 9 0 0 70 19 379
2017 Internal audit 55 33 12 0 0 0 0 88 0 25
2017 Evaluation 36 14 7 21 12 0 11 56 36 14
2017 Data sciences 62 27 5 6 0 0 0 89 6 29
2017 Policy 31 36 8 13 10 0 1 69 23 263
2017 Project management 29 42 9 12 8 0 0 72 19 164
2017 Other services to the public 20 26 16 14 23 0 0 47 37 248
2017 None of the above 25 30 14 13 17 0 0 56 30 797
2014 Client contact centre 29 32 14 12 9 1 4 63 22 192
2014 Federal regulators 23 31 14 14 17 1 0 54 31 183
2014 Compliance, inspection and enforcement 17 29 16 17 20 0 0 47 37 3077
2014 Communications or public affairs 39 32 9 11 8 0 1 71 20 118
2014 Access to information and privacy 51 33 8 6 2 0 0 83 8 49
2014 Security 20 31 17 15 17 0 0 51 32 992
2014 Science and technology 39 32 16 9 5 0 1 71 14 161
2014 Legal services 28 39 7 8 19 0 0 66 26 65
2014 Administration and operations 33 34 14 10 8 0 1 68 18 1223
2014 Human resources 37 34 9 12 9 0 0 71 20 480
2014 Financial management 35 34 13 9 8 1 0 70 17 235
2014 Procurement 33 42 8 3 13 0 0 76 16 38
2014 Real property 28 39 12 11 9 2 0 68 19 67
2014 Materiel management 27 38 13 19 0 0 3 67 19 37
2014 Information management 38 28 10 14 9 0 0 66 23 88
2014 Information technology 35 38 11 11 5 0 0 73 16 541
2014 Internal audit 29 29 24 15 3 0 0 58 18 30
2014 Evaluation 21 41 14 16 8 0 0 62 24 36
2014 Other services to the public 20 29 14 16 19 0 2 50 36 407
2014 None of the above 24 31 13 17 14 1 1 56 31 1159

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 27 8 9 7 3 10 73 17 154
2017 Federal regulators 38 24 7 9 17 2 3 65 27 111
2017 Compliance, inspection and enforcement 33 26 8 11 15 1 6 64 28 2150
2017 Communications or public affairs 20 26 10 10 12 4 18 59 28 72
2017 Access to information and privacy 47 23 9 2 9 0 11 78 12 47
2017 Security 41 27 8 9 11 1 3 71 20 775
2017 Science and technology 32 24 14 10 10 2 9 63 22 122
2017 Legal services 19 25 12 15 17 0 12 50 36 47
2017 Administration and operations 29 24 11 12 13 1 10 60 28 942
2017 Human resources 23 22 14 13 14 2 13 52 31 432
2017 Financial management 22 27 14 12 13 1 11 56 29 153
2017 Procurement 23 37 15 5 5 5 10 70 12 34
2017 Real property 28 18 14 16 17 3 4 49 35 41
2017 Materiel management 29 29 21 8 4 0 10 64 14 24
2017 Information management 17 28 18 2 18 2 15 54 24 62
2017 Information technology 36 22 11 10 9 3 9 65 22 379
2017 Internal audit 32 31 8 4 5 0 20 79 11 25
2017 Evaluation 33 17 6 12 16 0 17 59 34 14
2017 Data sciences 45 16 7 15 4 0 13 70 21 29
2017 Policy 17 19 13 14 24 1 13 41 44 264
2017 Project management 20 22 14 14 22 2 7 46 39 164
2017 Other services to the public 36 25 7 12 12 0 7 66 26 249
2017 None of the above 33 25 11 13 13 0 6 61 27 794
2014 Client contact centre 35 22 11 10 6 2 14 68 19 191
2014 Federal regulators 36 24 11 10 15 1 3 62 26 183
2014 Compliance, inspection and enforcement 36 27 8 11 14 1 4 66 26 3079
2014 Communications or public affairs 26 22 9 17 11 3 12 56 33 118
2014 Access to information and privacy 41 35 10 8 0 2 4 81 9 49
2014 Security 42 25 9 9 12 1 3 69 21 992
2014 Science and technology 30 26 11 12 10 3 8 63 24 161
2014 Legal services 31 20 9 22 12 0 6 53 37 65
2014 Administration and operations 29 24 11 12 13 1 10 60 28 1223
2014 Human resources 20 25 15 12 17 1 11 51 33 479
2014 Financial management 30 26 8 11 13 2 10 64 27 235
2014 Procurement 31 11 11 19 13 0 16 49 38 38
2014 Real property 23 22 15 14 16 0 11 50 33 67
2014 Materiel management 33 13 25 8 10 0 11 52 20 37
2014 Information management 29 25 13 12 7 2 11 63 22 88
2014 Information technology 35 25 13 10 9 1 7 65 21 544
2014 Internal audit 27 24 16 13 4 0 16 60 20 30
2014 Evaluation 25 9 5 5 34 6 16 43 50 36
2014 Other services to the public 33 29 7 11 13 1 6 67 25 407
2014 None of the above 29 25 9 13 16 1 6 59 31 1159

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 32 13 5 2 0 4 80 7 155
2017 Federal regulators 36 31 16 4 6 1 5 72 11 111
2017 Compliance, inspection and enforcement 35 33 17 7 3 0 4 71 11 2149
2017 Communications or public affairs 47 29 15 8 1 0 0 76 9 72
2017 Access to information and privacy 31 31 23 6 8 0 0 62 15 47
2017 Security 34 39 15 6 3 0 1 75 10 776
2017 Science and technology 41 31 13 6 8 0 1 74 14 122
2017 Legal services 20 39 26 9 6 0 0 60 14 47
2017 Administration and operations 39 34 15 6 3 0 1 75 10 943
2017 Human resources 28 33 20 11 7 0 0 61 18 432
2017 Financial management 39 34 14 9 4 0 1 73 13 154
2017 Procurement 32 29 18 6 12 0 4 63 18 33
2017 Real property 27 47 16 7 0 0 2 76 7 41
2017 Materiel management 50 37 8 4 0 0 0 88 4 24
2017 Information management 38 44 8 8 0 0 1 84 9 62
2017 Information technology 42 32 14 7 5 1 1 74 12 380
2017 Internal audit 72 19 4 5 0 0 0 91 5 25
2017 Evaluation 54 14 20 6 6 0 0 68 12 14
2017 Data sciences 54 29 15 2 0 0 0 83 2 29
2017 Policy 38 35 16 7 4 0 0 73 12 264
2017 Project management 33 39 16 6 5 0 0 73 11 164
2017 Other services to the public 41 35 15 3 1 0 5 80 4 249
2017 None of the above 36 32 15 8 4 0 4 71 13 801
2014 Client contact centre 45 26 14 6 7 1 1 72 13 192
2014 Federal regulators 29 35 20 8 6 0 2 65 15 183
2014 Compliance, inspection and enforcement 32 33 19 7 5 0 2 67 13 3080
2014 Communications or public affairs 37 26 26 6 5 0 0 63 11 118
2014 Access to information and privacy 34 33 18 13 2 0 0 67 15 49
2014 Security 31 35 21 6 5 0 1 68 11 993
2014 Science and technology 32 35 16 11 5 0 1 67 16 161
2014 Legal services 26 35 24 8 3 0 4 63 11 65
2014 Administration and operations 35 34 18 7 4 0 1 70 11 1222
2014 Human resources 27 32 22 11 8 0 0 58 20 480
2014 Financial management 30 36 18 11 5 0 0 65 16 236
2014 Procurement 18 21 23 21 14 0 3 41 35 38
2014 Real property 26 29 23 14 7 0 1 56 21 67
2014 Materiel management 44 22 31 2 0 0 0 66 2 37
2014 Information management 31 43 16 6 3 0 1 75 9 88
2014 Information technology 33 38 15 10 4 0 0 71 14 544
2014 Internal audit 35 37 18 3 3 0 3 75 6 30
2014 Evaluation 30 37 20 8 5 0 0 67 13 36
2014 Other services to the public 40 30 16 6 5 0 2 72 12 407
2014 None of the above 31 31 21 9 6 0 2 63 16 1160

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 29 13 8 9 3 6 67 18 155
2017 Federal regulators 23 17 11 11 24 1 13 47 40 111
2017 Compliance, inspection and enforcement 23 21 11 8 20 4 13 53 34 2147
2017 Communications or public affairs 38 31 8 9 7 2 6 74 17 71
2017 Access to information and privacy 43 33 0 7 15 0 2 78 22 47
2017 Security 23 19 14 9 19 3 13 50 34 775
2017 Science and technology 65 21 3 4 4 2 2 89 8 122
2017 Legal services 28 23 15 13 13 4 3 55 28 46
2017 Administration and operations 40 25 8 6 10 2 8 72 18 942
2017 Human resources 51 24 5 6 8 1 5 80 15 431
2017 Financial management 46 25 11 2 8 4 4 77 11 154
2017 Procurement 65 22 3 0 0 3 7 97 0 34
2017 Real property 42 24 10 7 12 2 4 70 20 41
2017 Materiel management 43 29 8 0 4 4 12 85 5 24
2017 Information management 50 22 10 5 5 0 9 79 10 62
2017 Information technology 56 24 6 6 6 0 2 82 13 379
2017 Internal audit 63 17 8 4 4 0 4 83 8 25
2017 Evaluation 63 21 16 0 0 0 0 84 0 14
2017 Data sciences 75 15 7 2 0 0 0 90 2 29
2017 Policy 40 30 9 8 8 2 2 74 17 264
2017 Project management 50 24 6 4 12 1 3 78 16 164
2017 Other services to the public 22 19 13 8 21 5 12 49 35 249
2017 None of the above 32 20 11 8 14 3 11 61 26 798
2014 Client contact centre 32 27 12 7 6 5 11 70 16 193
2014 Federal regulators 31 19 14 11 9 3 14 60 24 183
2014 Compliance, inspection and enforcement 26 21 11 8 19 2 12 56 32 3079
2014 Communications or public affairs 45 16 12 10 5 5 7 70 17 118
2014 Access to information and privacy 64 13 4 2 6 6 6 86 9 49
2014 Security 29 23 11 8 14 4 11 61 26 992
2014 Science and technology 65 24 4 3 3 0 2 90 5 161
2014 Legal services 40 24 6 6 12 2 10 72 21 65
2014 Administration and operations 45 24 8 5 8 4 7 77 14 1223
2014 Human resources 54 23 5 8 6 2 3 81 14 480
2014 Financial management 44 26 11 5 5 3 6 77 11 236
2014 Procurement 57 24 0 3 6 5 5 91 9 38
2014 Real property 34 29 17 5 6 2 8 70 11 67
2014 Materiel management 38 19 13 3 14 8 5 66 19 37
2014 Information management 45 32 12 3 6 3 0 79 9 88
2014 Information technology 56 26 6 5 5 1 2 84 10 544
2014 Internal audit 46 24 3 11 7 3 6 77 20 30
2014 Evaluation 33 25 12 15 8 0 8 63 24 36
2014 Other services to the public 27 19 11 9 17 3 13 55 31 407
2014 None of the above 37 22 12 6 12 3 8 66 21 1159

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 36 36 28 155
2017 Federal regulators 20 40 39 111
2017 Compliance, inspection and enforcement 24 38 37 2144
2017 Communications or public affairs 33 28 38 72
2017 Access to information and privacy 28 30 42 47
2017 Security 25 42 33 774
2017 Science and technology 30 30 40 122
2017 Legal services 28 23 50 47
2017 Administration and operations 34 31 35 941
2017 Human resources 35 28 36 431
2017 Financial management 46 25 29 154
2017 Procurement 23 26 51 34
2017 Real property 39 28 33 41
2017 Materiel management 21 29 50 24
2017 Information management 44 17 39 62
2017 Information technology 35 25 40 380
2017 Internal audit 32 44 25 25
2017 Evaluation 34 7 60 14
2017 Data sciences 21 26 53 29
2017 Policy 45 20 35 264
2017 Project management 47 19 35 164
2017 Other services to the public 17 43 40 250
2017 None of the above 25 37 38 798
2014 Client contact centre 33 33 34 193
2014 Federal regulators 25 40 34 183
2014 Compliance, inspection and enforcement 22 41 36 3079
2014 Communications or public affairs 33 24 43 118
2014 Access to information and privacy 27 30 43 49
2014 Security 24 44 32 993
2014 Science and technology 26 34 40 161
2014 Legal services 19 41 39 65
2014 Administration and operations 32 31 36 1220
2014 Human resources 40 25 35 480
2014 Financial management 43 22 35 236
2014 Procurement 40 23 37 38
2014 Real property 48 17 35 67
2014 Materiel management 32 47 22 37
2014 Information management 33 31 36 88
2014 Information technology 30 30 40 544
2014 Internal audit 37 28 36 30
2014 Evaluation 58 9 33 36
2014 Other services to the public 22 42 37 407
2014 None of the above 29 35 37 1156

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 22 25 28 10 4 11 57
2017 Federal regulators 11 13 51 13 11 0 23
2017 Compliance, inspection and enforcement 18 27 30 14 4 6 518
2017 Communications or public affairs 8 16 56 4 16 0 24
2017 Access to information and privacy 0 15 76 9 0 0 13
2017 Security 14 24 37 13 4 7 196
2017 Science and technology 8 4 78 2 4 5 34
2017 Legal services 23 6 39 0 19 12 13
2017 Administration and operations 19 26 33 7 10 6 322
2017 Human resources 14 32 35 5 8 7 150
2017 Financial management 11 22 52 2 2 11 71
2017 Real property 19 6 53 6 9 6 16
2017 Information management 23 15 51 0 9 3 27
2017 Information technology 15 19 53 5 3 6 135
2017 Policy 12 22 56 4 3 4 123
2017 Project management 4 30 57 8 0 1 77
2017 Other services to the public 12 38 19 17 8 7 42
2017 None of the above 20 24 32 9 7 8 203
2014 Client contact centre 24 21 36 9 9999 11 65
2014 Federal regulators 30 28 27 9 9999 6 48
2014 Compliance, inspection and enforcement 15 39 26 11 9999 9 697
2014 Communications or public affairs 7 23 53 2 9999 15 40
2014 Access to information and privacy 8 46 31 8 9999 8 13
2014 Security 10 45 30 9 9999 5 247
2014 Science and technology 18 41 31 7 9999 3 41
2014 Legal services 16 32 16 13 9999 23 12
2014 Administration and operations 14 41 25 10 9999 10 398
2014 Human resources 11 35 46 4 9999 4 192
2014 Financial management 11 21 54 5 9999 8 104
2014 Procurement 20 14 60 0 9999 6 15
2014 Real property 18 10 57 6 9999 9 32
2014 Materiel management 8 24 43 8 9999 18 12
2014 Information management 20 32 37 7 9999 4 29
2014 Information technology 7 32 47 8 9999 5 163
2014 Internal audit 17 29 28 0 9999 26 11
2014 Evaluation 10 28 50 8 9999 4 22
2014 Other services to the public 15 46 21 7 9999 10 89
2014 None of the above 11 42 31 8 9999 8 339
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 38 18 8 7 0 0 66 16 154
2017 Federal regulators 26 27 14 16 16 1 0 54 32 111
2017 Compliance, inspection and enforcement 20 38 16 13 12 1 0 59 25 2148
2017 Communications or public affairs 34 43 10 9 4 0 0 77 14 71
2017 Access to information and privacy 38 51 4 5 2 0 0 89 7 47
2017 Security 25 36 16 12 11 0 0 61 23 772
2017 Science and technology 36 38 16 4 5 0 0 74 9 122
2017 Legal services 25 31 25 15 4 0 0 56 19 47
2017 Administration and operations 30 42 12 9 6 1 0 72 15 940
2017 Human resources 37 42 11 7 3 0 0 79 10 431
2017 Financial management 35 44 8 7 5 0 0 79 13 154
2017 Procurement 44 36 14 0 6 0 0 79 6 34
2017 Real property 30 41 14 5 10 0 0 71 15 41
2017 Materiel management 32 51 12 4 0 0 0 84 4 24
2017 Information management 42 39 14 5 0 0 0 81 5 62
2017 Information technology 34 40 10 10 6 0 0 74 16 380
2017 Internal audit 68 28 0 4 0 0 0 96 4 25
2017 Evaluation 44 29 8 13 6 0 0 73 19 14
2017 Data sciences 55 39 4 0 2 0 0 94 2 28
2017 Policy 28 42 13 7 9 0 0 70 17 264
2017 Project management 28 43 9 15 5 0 0 71 21 164
2017 Other services to the public 22 34 16 12 15 2 0 57 27 249
2017 None of the above 25 35 15 12 11 1 0 61 23 799
2014 Client contact centre 25 37 18 8 10 1 1 63 19 191
2014 Federal regulators 26 41 16 10 6 1 0 67 17 183
2014 Compliance, inspection and enforcement 21 38 16 13 11 1 0 60 24 3079
2014 Communications or public affairs 31 45 12 7 4 1 0 77 11 118
2014 Access to information and privacy 45 39 4 8 4 0 0 84 12 49
2014 Security 25 38 15 12 9 1 0 63 21 991
2014 Science and technology 39 40 11 8 3 0 0 79 10 161
2014 Legal services 35 38 9 14 5 0 0 73 18 65
2014 Administration and operations 31 39 16 8 6 1 0 70 14 1221
2014 Human resources 38 40 10 7 4 0 0 78 11 479
2014 Financial management 34 44 12 8 2 1 0 78 10 236
2014 Procurement 39 53 5 0 0 3 0 95 0 38
2014 Real property 34 38 12 10 4 2 0 73 14 67
2014 Materiel management 46 38 14 3 0 0 0 84 3 37
2014 Information management 30 42 12 10 5 1 0 73 15 88
2014 Information technology 36 39 12 7 5 1 0 75 12 543
2014 Internal audit 25 51 13 8 3 0 0 75 11 30
2014 Evaluation 25 34 5 20 14 2 0 60 35 36
2014 Other services to the public 25 36 17 9 12 1 0 62 21 407
2014 None of the above 27 36 16 10 10 1 0 63 21 1160

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 33 27 12 11 3 1 47 24 153
2017 Federal regulators 15 38 17 14 16 1 0 53 30 109
2017 Compliance, inspection and enforcement 12 31 21 18 16 1 0 44 35 2142
2017 Communications or public affairs 21 39 8 23 4 4 0 62 29 72
2017 Access to information and privacy 28 43 13 7 9 0 0 71 16 47
2017 Security 11 34 22 17 15 1 0 46 32 776
2017 Science and technology 16 34 23 15 12 1 0 50 26 122
2017 Legal services 16 32 19 13 17 2 0 49 31 47
2017 Administration and operations 19 37 20 13 10 1 0 57 23 941
2017 Human resources 23 42 18 12 4 1 0 66 16 432
2017 Financial management 24 36 23 13 3 2 0 61 16 154
2017 Procurement 26 47 15 11 0 0 0 73 11 34
2017 Real property 16 37 17 20 7 2 0 55 27 40
2017 Materiel management 8 68 20 4 0 0 0 76 4 24
2017 Information management 26 35 14 19 5 2 0 62 24 62
2017 Information technology 16 34 21 18 11 1 0 51 28 380
2017 Internal audit 48 45 0 4 2 0 0 93 7 25
2017 Evaluation 7 67 0 20 6 0 0 74 26 14
2017 Data sciences 25 44 10 17 4 0 0 69 21 29
2017 Policy 17 36 19 17 11 0 0 53 28 263
2017 Project management 10 41 22 17 9 1 0 52 27 164
2017 Other services to the public 14 32 22 14 17 1 0 47 31 250
2017 None of the above 14 34 20 15 16 1 0 48 31 799
2014 Client contact centre 17 36 26 10 8 2 0 55 19 193
2014 Federal regulators 15 38 18 14 13 1 1 54 27 183
2014 Compliance, inspection and enforcement 13 37 21 16 12 1 0 51 28 3079
2014 Communications or public affairs 22 45 16 9 8 0 0 67 17 118
2014 Access to information and privacy 44 32 16 4 4 0 0 76 8 49
2014 Security 17 37 20 13 11 1 1 55 25 993
2014 Science and technology 23 40 20 9 8 1 0 64 17 161
2014 Legal services 18 46 15 7 12 2 0 65 20 65
2014 Administration and operations 24 40 21 8 6 2 0 65 14 1223
2014 Human resources 25 45 15 8 6 1 0 70 15 480
2014 Financial management 23 42 17 9 9 0 0 65 18 236
2014 Procurement 12 47 24 5 8 3 0 61 14 38
2014 Real property 25 45 14 9 7 0 0 70 16 67
2014 Materiel management 19 32 33 13 2 0 0 51 16 37
2014 Information management 17 48 14 14 7 1 0 65 21 88
2014 Information technology 20 42 19 10 9 1 0 63 19 544
2014 Internal audit 15 40 22 10 0 13 0 64 12 30
2014 Evaluation 17 46 7 8 18 0 3 66 27 36
2014 Other services to the public 16 36 22 11 13 2 0 53 25 407
2014 None of the above 17 35 21 13 12 3 0 53 25 1160

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 21 30 16 9 2 5 26 42 154
2017 Federal regulators 21 29 25 18 5 1 2 23 52 111
2017 Compliance, inspection and enforcement 20 27 33 11 5 1 2 17 49 2146
2017 Communications or public affairs 15 25 29 17 12 1 1 30 41 72
2017 Access to information and privacy 13 25 28 26 9 0 0 34 38 46
2017 Security 16 28 33 15 6 2 1 21 45 772
2017 Science and technology 15 34 36 10 4 0 2 14 50 120
2017 Legal services 6 28 39 12 8 2 5 22 36 47
2017 Administration and operations 16 28 32 15 6 1 3 21 46 937
2017 Human resources 18 28 35 9 7 1 1 16 47 430
2017 Financial management 15 33 33 11 4 1 2 16 50 154
2017 Procurement 18 32 41 0 3 0 6 3 53 33
2017 Real property 15 29 38 5 10 0 3 15 45 40
2017 Materiel management 8 25 42 21 4 0 0 25 33 24
2017 Information management 18 25 29 19 9 0 0 28 43 62
2017 Information technology 28 32 27 8 4 0 1 11 61 379
2017 Internal audit 9 11 46 21 14 0 0 34 20 24
2017 Evaluation 36 17 47 0 0 0 0 0 53 14
2017 Data sciences 8 42 31 12 6 0 0 18 50 29
2017 Policy 24 36 28 7 3 1 2 10 61 262
2017 Project management 32 32 27 5 2 0 2 7 65 164
2017 Other services to the public 12 25 33 15 8 2 6 24 40 248
2017 None of the above 20 29 30 12 6 1 4 18 51 796
2014 Client contact centre 17 32 27 10 9 1 3 20 51 191
2014 Federal regulators 17 37 32 11 2 1 2 13 55 181
2014 Compliance, inspection and enforcement 19 31 33 11 4 1 1 15 51 3074
2014 Communications or public affairs 20 30 28 15 7 0 0 23 50 118
2014 Access to information and privacy 9 20 25 25 14 2 6 41 31 49
2014 Security 15 30 35 13 6 1 1 19 45 993
2014 Science and technology 17 34 33 11 5 0 1 16 51 161
2014 Legal services 8 26 24 30 9 0 3 40 35 65
2014 Administration and operations 16 31 31 13 5 1 2 19 48 1223
2014 Human resources 20 36 26 12 3 0 2 15 58 480
2014 Financial management 17 37 29 10 3 0 2 14 56 236
2014 Procurement 16 27 37 10 5 5 0 16 45 38
2014 Real property 20 41 29 8 0 0 2 8 63 67
2014 Materiel management 15 21 36 19 6 0 3 26 37 37
2014 Information management 22 30 29 8 6 2 2 14 55 87
2014 Information technology 22 35 28 9 4 1 2 13 58 544
2014 Internal audit 20 31 29 9 3 0 7 14 55 30
2014 Evaluation 32 40 25 2 0 0 0 2 72 36
2014 Other services to the public 21 27 30 14 5 1 2 20 49 406
2014 None of the above 23 29 30 11 4 1 2 15 54 1158

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 20 30 9 8 3 4 18 49 154
2017 Federal regulators 27 30 18 16 8 0 2 24 58 111
2017 Compliance, inspection and enforcement 27 28 24 11 6 2 2 18 57 2148
2017 Communications or public affairs 17 21 32 14 12 1 3 28 39 72
2017 Access to information and privacy 14 31 27 17 11 0 0 28 44 45
2017 Security 22 27 28 14 7 2 2 21 50 770
2017 Science and technology 26 37 20 6 6 2 3 13 66 120
2017 Legal services 15 28 26 11 13 7 0 25 46 46
2017 Administration and operations 22 24 27 14 8 2 3 23 49 937
2017 Human resources 20 24 31 16 6 1 2 23 45 429
2017 Financial management 23 29 29 6 7 3 2 14 56 154
2017 Procurement 33 31 18 6 3 9 0 10 70 33
2017 Real property 23 31 34 0 5 4 3 5 58 39
2017 Materiel management 25 16 30 17 4 4 4 23 45 24
2017 Information management 21 26 30 8 11 0 3 20 49 62
2017 Information technology 30 28 24 9 5 3 1 15 61 380
2017 Internal audit 11 14 37 25 9 0 4 35 26 24
2017 Evaluation 27 36 24 0 6 7 0 6 68 14
2017 Data sciences 13 23 22 29 8 0 5 39 38 29
2017 Policy 32 33 21 8 4 1 1 12 67 262
2017 Project management 38 34 20 4 1 1 1 5 74 164
2017 Other services to the public 19 27 26 12 7 2 7 21 51 249
2017 None of the above 27 27 23 12 7 2 2 20 56 795
2014 Client contact centre 23 30 23 11 10 1 2 21 55 191
2014 Federal regulators 26 32 27 9 2 2 2 12 60 182
2014 Compliance, inspection and enforcement 27 30 26 10 5 1 1 15 58 3075
2014 Communications or public affairs 19 28 25 17 9 2 1 27 47 118
2014 Access to information and privacy 12 14 37 23 10 2 1 35 27 49
2014 Security 22 27 29 13 6 1 1 20 50 993
2014 Science and technology 21 28 25 15 6 4 1 22 52 161
2014 Legal services 17 23 25 17 9 3 6 29 44 65
2014 Administration and operations 21 26 25 16 8 1 3 25 49 1220
2014 Human resources 20 28 27 13 7 2 3 21 50 480
2014 Financial management 21 30 29 9 7 2 3 16 53 236
2014 Procurement 24 19 37 16 4 0 0 20 43 38
2014 Real property 19 42 23 10 5 0 2 14 62 67
2014 Materiel management 18 27 27 11 6 3 8 18 51 37
2014 Information management 23 27 26 14 5 1 2 20 53 88
2014 Information technology 19 28 27 16 6 2 3 23 49 543
2014 Internal audit 20 35 20 12 6 3 4 19 59 30
2014 Evaluation 43 25 24 5 0 0 2 6 70 36
2014 Other services to the public 30 26 23 12 6 2 2 18 58 406
2014 None of the above 30 27 24 9 5 3 2 15 60 1157

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 21 34 10 5 2 7 16 47 153
2017 Federal regulators 27 25 19 12 12 2 3 25 55 111
2017 Compliance, inspection and enforcement 25 27 24 13 5 2 4 19 55 2151
2017 Communications or public affairs 36 27 22 4 7 0 4 11 65 72
2017 Access to information and privacy 12 22 21 35 11 0 0 46 33 47
2017 Security 22 24 26 16 6 3 3 23 49 772
2017 Science and technology 39 33 16 5 6 0 2 11 73 121
2017 Legal services 21 24 23 9 13 4 7 24 50 47
2017 Administration and operations 24 23 26 13 8 2 4 22 50 938
2017 Human resources 22 32 23 12 6 2 2 19 57 431
2017 Financial management 17 26 34 13 5 3 1 19 45 154
2017 Procurement 28 25 34 11 3 0 0 14 53 33
2017 Real property 42 24 19 6 0 0 9 7 72 41
2017 Materiel management 0 33 38 8 8 0 13 19 37 24
2017 Information management 32 24 22 8 12 0 2 21 56 62
2017 Information technology 46 27 15 6 4 2 1 10 74 379
2017 Internal audit 16 9 27 33 10 0 4 46 26 23
2017 Evaluation 36 38 15 0 0 11 0 0 83 14
2017 Data sciences 30 32 23 4 11 0 0 15 62 29
2017 Policy 39 29 23 6 2 0 0 8 69 263
2017 Project management 43 37 14 2 2 1 1 4 82 164
2017 Other services to the public 18 21 26 13 9 5 8 25 45 248
2017 None of the above 29 25 21 12 6 2 5 19 58 796
2014 Client contact centre 22 27 21 13 7 3 6 22 54 192
2014 Federal regulators 30 31 19 13 2 2 3 16 64 182
2014 Compliance, inspection and enforcement 25 27 25 13 5 2 3 19 55 3071
2014 Communications or public affairs 42 29 17 5 6 1 0 11 71 118
2014 Access to information and privacy 11 20 27 21 13 6 2 37 34 49
2014 Security 23 26 27 12 6 2 3 19 53 990
2014 Science and technology 32 35 20 7 3 2 1 11 69 161
2014 Legal services 11 25 23 25 12 0 4 39 38 65
2014 Administration and operations 27 24 27 13 5 1 3 19 53 1221
2014 Human resources 27 30 27 9 4 2 2 13 59 480
2014 Financial management 22 27 31 12 6 1 1 18 51 235
2014 Procurement 16 42 33 5 0 3 0 6 60 38
2014 Real property 44 29 25 0 0 0 2 0 75 67
2014 Materiel management 8 35 27 16 8 0 6 26 45 37
2014 Information management 26 30 30 5 1 4 3 7 60 88
2014 Information technology 31 30 25 7 4 3 1 10 64 543
2014 Internal audit 36 17 29 13 0 0 4 14 56 30
2014 Evaluation 52 33 6 3 3 0 2 7 87 36
2014 Other services to the public 27 22 25 14 6 3 3 21 52 405
2014 None of the above 32 28 21 8 4 3 3 13 64 1157

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 12 23 26 11 2 11 44 30 152
2017 Federal regulators 14 14 20 24 18 4 6 47 31 111
2017 Compliance, inspection and enforcement 10 13 25 29 13 1 8 47 25 2130
2017 Communications or public affairs 15 20 32 21 10 0 3 32 36 72
2017 Access to information and privacy 13 25 32 18 11 0 2 29 39 46
2017 Security 8 12 28 29 12 4 8 46 23 769
2017 Science and technology 16 22 32 18 9 1 3 28 39 119
2017 Legal services 8 20 31 28 7 2 3 38 29 47
2017 Administration and operations 13 18 29 22 13 1 4 37 33 933
2017 Human resources 14 20 36 22 6 0 2 28 35 429
2017 Financial management 21 18 31 19 9 1 1 28 40 153
2017 Procurement 12 27 29 25 6 0 0 32 39 33
2017 Real property 17 24 40 13 4 0 3 17 42 41
2017 Materiel management 0 13 30 44 9 0 4 55 13 23
2017 Information management 7 19 35 21 13 1 4 36 28 62
2017 Information technology 26 20 32 15 6 1 1 21 46 378
2017 Internal audit 5 13 22 24 31 0 4 57 19 23
2017 Evaluation 20 19 38 7 16 0 0 23 39 14
2017 Data sciences 13 7 41 22 12 0 5 35 22 29
2017 Policy 30 34 21 9 6 0 0 15 64 261
2017 Project management 30 31 25 10 2 0 2 12 63 163
2017 Other services to the public 4 12 23 27 18 2 14 53 19 248
2017 None of the above 12 17 24 24 13 2 7 41 32 797
2014 Client contact centre 14 16 27 23 12 3 6 38 33 191
2014 Federal regulators 19 20 24 23 6 1 7 32 42 182
2014 Compliance, inspection and enforcement 12 16 28 27 11 1 5 41 30 3064
2014 Communications or public affairs 22 26 31 12 8 2 0 20 49 116
2014 Access to information and privacy 6 31 27 23 6 2 4 32 40 48
2014 Security 11 15 29 25 12 2 5 40 28 990
2014 Science and technology 14 19 30 27 9 1 1 36 34 159
2014 Legal services 8 13 32 30 12 0 4 44 22 64
2014 Administration and operations 18 21 28 18 10 1 3 30 41 1218
2014 Human resources 22 24 31 15 6 1 1 22 47 479
2014 Financial management 24 29 24 15 6 1 2 22 54 236
2014 Procurement 21 29 32 8 7 3 0 15 52 38
2014 Real property 18 22 45 9 5 0 2 14 41 67
2014 Materiel management 5 10 37 22 16 3 6 42 17 37
2014 Information management 15 26 28 18 2 4 7 22 46 88
2014 Information technology 24 21 31 15 6 1 1 22 46 542
2014 Internal audit 17 14 34 25 3 3 3 30 34 30
2014 Evaluation 46 15 29 8 0 0 2 8 62 36
2014 Other services to the public 14 11 32 23 11 2 7 37 28 406
2014 None of the above 21 19 26 19 8 2 5 29 43 1158

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 18 24 12 8 1 6 22 53 152
2017 Federal regulators 37 21 22 14 7 0 0 21 58 111
2017 Compliance, inspection and enforcement 39 23 20 10 5 1 2 16 64 2146
2017 Communications or public affairs 26 29 17 13 9 1 5 24 58 72
2017 Access to information and privacy 24 24 29 14 9 0 0 23 48 46
2017 Security 33 26 20 11 6 2 2 18 62 772
2017 Science and technology 32 34 18 10 3 0 3 13 68 121
2017 Legal services 32 32 12 11 7 2 3 19 67 47
2017 Administration and operations 29 25 22 11 9 1 4 21 56 938
2017 Human resources 29 28 24 12 6 0 2 18 58 429
2017 Financial management 26 30 17 16 8 1 1 25 58 154
2017 Procurement 27 30 23 11 6 0 3 18 59 33
2017 Real property 30 37 20 5 0 6 3 5 73 40
2017 Materiel management 33 4 30 28 0 0 4 30 39 24
2017 Information management 23 30 27 16 3 0 0 20 53 62
2017 Information technology 43 22 19 8 5 2 1 13 67 378
2017 Internal audit 0 21 30 13 28 0 9 44 23 23
2017 Evaluation 42 18 17 0 11 12 0 12 69 14
2017 Data sciences 25 21 18 23 13 0 0 36 46 29
2017 Policy 42 24 21 7 5 1 1 12 67 263
2017 Project management 38 28 21 7 3 1 2 10 68 164
2017 Other services to the public 31 16 26 10 10 2 6 21 51 249
2017 None of the above 35 24 19 10 7 2 3 18 62 797
2014 Client contact centre 29 22 28 7 7 3 3 16 55 192
2014 Federal regulators 36 23 25 12 2 1 1 15 60 181
2014 Compliance, inspection and enforcement 37 27 21 9 4 1 1 13 65 3074
2014 Communications or public affairs 27 25 21 15 9 0 3 25 54 118
2014 Access to information and privacy 12 31 27 15 10 2 4 26 46 49
2014 Security 30 27 24 11 6 1 2 17 59 992
2014 Science and technology 27 31 18 15 6 1 1 22 60 161
2014 Legal services 29 20 23 15 8 3 3 24 52 65
2014 Administration and operations 27 26 24 12 7 1 4 20 56 1222
2014 Human resources 30 29 20 11 6 1 3 18 61 478
2014 Financial management 31 24 24 12 7 1 1 19 56 236
2014 Procurement 34 34 26 5 0 0 0 5 69 38
2014 Real property 30 33 23 10 4 0 0 14 63 66
2014 Materiel management 16 32 27 17 6 0 3 23 49 37
2014 Information management 31 27 22 10 3 1 6 15 62 88
2014 Information technology 26 26 25 13 5 3 2 20 54 542
2014 Internal audit 15 31 33 6 13 0 3 20 46 30
2014 Evaluation 28 36 16 14 2 0 2 17 66 36
2014 Other services to the public 35 25 22 8 7 1 2 15 62 406
2014 None of the above 35 27 20 9 4 1 3 14 65 1156

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 22 17 11 3 7 31 45 153
2017 Federal regulators 16 18 27 22 15 1 0 38 35 111
2017 Compliance, inspection and enforcement 19 18 25 21 10 3 4 33 40 2145
2017 Communications or public affairs 24 11 37 12 9 4 4 22 38 71
2017 Access to information and privacy 23 39 15 15 2 2 2 19 65 46
2017 Security 19 21 25 19 10 3 3 31 42 771
2017 Science and technology 15 21 25 18 13 2 5 34 40 120
2017 Legal services 12 17 41 17 8 2 3 26 31 47
2017 Administration and operations 19 21 25 16 10 2 5 29 44 939
2017 Human resources 16 27 29 19 5 1 3 25 45 428
2017 Financial management 28 22 24 14 5 2 5 20 53 154
2017 Procurement 31 26 30 3 3 3 3 6 61 33
2017 Real property 23 25 24 10 2 2 13 14 57 40
2017 Materiel management 20 13 29 26 4 0 8 32 36 24
2017 Information management 26 16 27 17 11 2 2 28 44 62
2017 Information technology 27 23 23 16 8 1 3 24 52 379
2017 Internal audit 11 8 24 19 29 0 8 53 21 25
2017 Evaluation 31 19 43 7 0 0 0 7 50 14
2017 Data sciences 3 6 37 32 18 0 5 52 9 29
2017 Policy 26 25 27 13 5 2 3 18 54 261
2017 Project management 31 19 27 14 6 1 2 20 52 163
2017 Other services to the public 14 19 24 18 14 5 7 36 37 246
2017 None of the above 19 18 24 18 11 4 5 32 41 798
2014 Client contact centre 22 18 26 19 9 3 3 29 43 192
2014 Federal regulators 16 21 29 22 7 2 4 30 39 181
2014 Compliance, inspection and enforcement 16 19 27 22 11 2 3 35 37 3074
2014 Communications or public affairs 13 20 18 26 17 2 5 45 35 118
2014 Access to information and privacy 10 24 27 23 8 2 5 34 37 49
2014 Security 14 18 28 23 12 3 2 37 34 993
2014 Science and technology 10 16 33 23 12 2 4 38 27 161
2014 Legal services 7 18 21 31 17 3 3 50 27 65
2014 Administration and operations 16 21 27 19 10 2 5 31 40 1220
2014 Human resources 14 22 27 22 10 3 2 33 38 477
2014 Financial management 16 25 26 17 10 2 3 29 44 236
2014 Procurement 32 27 21 8 7 0 5 16 62 38
2014 Real property 21 31 21 15 5 2 6 22 56 67
2014 Materiel management 11 27 13 16 25 3 6 45 41 37
2014 Information management 20 25 20 20 8 2 5 30 49 88
2014 Information technology 11 18 30 22 11 3 5 37 31 543
2014 Internal audit 23 28 20 12 6 6 4 21 57 30
2014 Evaluation 27 21 25 17 5 0 6 23 50 35
2014 Other services to the public 19 17 27 20 11 3 4 33 38 406
2014 None of the above 18 19 26 19 9 3 5 31 41 1156

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 30 14 4 4 7 20 45 153
2017 Federal regulators 29 20 26 13 7 1 5 21 52 109
2017 Compliance, inspection and enforcement 27 26 27 10 4 2 3 15 56 2147
2017 Communications or public affairs 30 25 23 9 6 1 5 16 59 72
2017 Access to information and privacy 11 27 22 30 8 2 0 38 39 47
2017 Security 23 25 28 12 6 2 4 19 51 772
2017 Science and technology 28 32 24 6 3 4 3 10 64 120
2017 Legal services 13 25 30 11 12 4 5 25 42 47
2017 Administration and operations 19 23 31 13 8 3 4 22 45 939
2017 Human resources 21 25 30 11 6 3 3 18 50 432
2017 Financial management 16 34 29 12 5 2 2 17 53 154
2017 Procurement 21 37 23 10 6 0 3 16 60 34
2017 Real property 26 37 22 6 0 2 6 7 69 41
2017 Materiel management 4 16 33 25 9 8 4 39 24 24
2017 Information management 27 24 23 15 8 2 2 24 53 62
2017 Information technology 39 23 22 9 5 1 1 15 63 377
2017 Internal audit 8 10 33 30 14 0 4 46 19 23
2017 Evaluation 20 37 35 7 0 0 0 7 57 14
2017 Data sciences 23 16 41 9 7 0 5 17 41 28
2017 Policy 34 23 28 8 4 0 2 12 59 262
2017 Project management 34 32 25 4 1 1 2 6 68 164
2017 Other services to the public 22 18 29 10 9 5 7 22 45 248
2017 None of the above 25 22 26 11 8 2 5 20 51 796
2014 Client contact centre 23 21 24 13 9 7 3 25 49 191
2014 Federal regulators 29 18 32 14 3 2 3 18 49 182
2014 Compliance, inspection and enforcement 25 26 30 11 4 2 2 16 53 3075
2014 Communications or public affairs 26 25 27 7 9 1 4 17 54 117
2014 Access to information and privacy 17 11 31 23 17 2 0 40 28 49
2014 Security 23 26 27 13 6 2 2 20 51 992
2014 Science and technology 25 28 29 11 1 2 2 13 56 161
2014 Legal services 8 28 32 18 6 5 3 27 39 65
2014 Administration and operations 22 24 29 11 7 2 4 19 49 1222
2014 Human resources 21 27 31 11 5 2 3 17 50 479
2014 Financial management 25 30 29 7 7 0 2 14 56 235
2014 Procurement 16 19 50 13 0 0 2 13 36 38
2014 Real property 35 30 28 2 3 0 2 5 66 67
2014 Materiel management 8 21 46 6 11 0 8 18 32 37
2014 Information management 22 28 36 5 3 2 2 9 53 88
2014 Information technology 25 28 26 13 4 2 2 18 55 544
2014 Internal audit 24 24 32 3 7 9 0 11 53 30
2014 Evaluation 39 36 19 0 3 0 2 3 77 36
2014 Other services to the public 24 19 29 15 8 2 4 24 45 406
2014 None of the above 32 26 23 9 4 2 4 14 61 1153

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 31 15 9 13 1 1 63 22 154
2017 Federal regulators 24 27 13 14 21 0 2 52 36 109
2017 Compliance, inspection and enforcement 21 28 13 18 19 1 0 49 37 2145
2017 Communications or public affairs 54 21 12 7 4 2 0 76 12 72
2017 Access to information and privacy 49 19 15 9 6 2 0 69 16 47
2017 Security 23 28 14 19 16 1 0 51 35 776
2017 Science and technology 34 34 11 14 7 0 1 68 21 121
2017 Legal services 41 23 6 17 8 4 0 67 27 47
2017 Administration and operations 31 33 11 11 12 1 0 65 24 940
2017 Human resources 45 31 7 11 6 1 0 76 17 432
2017 Financial management 42 30 14 8 6 1 0 72 14 154
2017 Procurement 42 33 6 8 3 8 0 81 12 34
2017 Real property 34 37 13 7 9 0 0 71 16 41
2017 Materiel management 45 25 8 18 4 0 0 70 22 24
2017 Information management 43 18 10 17 14 0 0 60 30 62
2017 Information technology 41 31 11 10 7 1 1 72 17 380
2017 Internal audit 60 28 8 0 4 0 0 88 4 25
2017 Evaluation 23 42 6 21 8 0 0 65 29 14
2017 Data sciences 66 31 2 0 0 0 0 98 0 29
2017 Policy 42 25 10 12 11 0 0 67 23 264
2017 Project management 31 34 9 15 12 0 0 65 26 164
2017 Other services to the public 21 22 14 18 22 2 2 44 41 249
2017 None of the above 26 27 12 16 17 2 1 54 34 796
2014 Client contact centre 35 32 12 10 11 1 0 67 21 193
2014 Federal regulators 34 27 12 11 12 2 1 63 24 183
2014 Compliance, inspection and enforcement 28 30 11 15 15 0 0 58 30 3078
2014 Communications or public affairs 49 27 6 7 10 2 0 77 17 118
2014 Access to information and privacy 40 36 8 6 9 0 0 77 15 49
2014 Security 30 29 14 12 15 0 0 59 27 992
2014 Science and technology 46 31 9 9 4 1 0 78 13 161
2014 Legal services 35 35 10 13 6 0 0 70 20 65
2014 Administration and operations 36 32 10 11 9 1 1 70 21 1222
2014 Human resources 43 30 9 12 5 1 0 74 18 479
2014 Financial management 46 31 7 9 6 0 0 77 16 236
2014 Procurement 55 16 11 13 5 0 0 70 19 38
2014 Real property 29 30 11 11 19 0 1 59 30 67
2014 Materiel management 41 21 13 14 6 5 0 66 20 37
2014 Information management 39 34 10 7 10 0 0 73 16 88
2014 Information technology 43 29 11 10 6 1 0 72 17 544
2014 Internal audit 39 29 18 10 3 0 0 69 13 30
2014 Evaluation 30 47 5 11 7 0 0 77 18 36
2014 Other services to the public 31 24 13 18 14 1 0 55 32 405
2014 None of the above 35 27 12 13 12 1 0 63 25 1160

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 38 16 8 8 1 1 67 17 155
2017 Federal regulators 24 34 13 17 12 0 0 58 29 111
2017 Compliance, inspection and enforcement 20 40 14 16 10 0 0 60 26 2148
2017 Communications or public affairs 52 30 6 9 3 0 0 82 12 72
2017 Access to information and privacy 32 49 11 2 6 0 0 81 8 47
2017 Security 17 43 17 15 7 0 0 60 23 775
2017 Science and technology 34 41 13 10 2 0 0 75 12 122
2017 Legal services 39 42 9 9 0 2 0 82 9 47
2017 Administration and operations 27 44 12 11 6 0 0 71 17 942
2017 Human resources 43 38 9 8 2 0 0 81 10 432
2017 Financial management 42 39 9 6 5 0 0 81 10 154
2017 Procurement 51 38 5 3 0 3 0 91 3 34
2017 Real property 31 43 12 12 2 0 0 73 15 40
2017 Materiel management 38 43 13 0 6 0 0 82 6 23
2017 Information management 38 29 14 11 8 0 0 67 18 62
2017 Information technology 40 38 10 8 4 0 0 78 13 379
2017 Internal audit 53 40 6 0 0 0 0 94 0 25
2017 Evaluation 29 42 0 29 0 0 0 71 29 14
2017 Data sciences 72 26 2 0 0 0 0 98 0 29
2017 Policy 38 39 7 8 7 0 0 78 15 264
2017 Project management 35 39 7 12 6 1 0 75 19 164
2017 Other services to the public 19 36 21 15 9 1 0 55 24 249
2017 None of the above 23 38 14 14 11 1 0 62 25 797
2014 Client contact centre 24 45 15 8 7 1 0 69 15 190
2014 Federal regulators 31 39 11 9 9 0 1 70 19 183
2014 Compliance, inspection and enforcement 22 45 14 12 7 0 0 67 19 3078
2014 Communications or public affairs 52 34 2 9 3 0 0 86 11 118
2014 Access to information and privacy 51 28 13 8 0 0 0 79 8 49
2014 Security 24 42 14 11 8 0 0 67 19 991
2014 Science and technology 52 39 4 4 1 0 0 91 5 161
2014 Legal services 41 41 6 10 2 0 0 82 12 65
2014 Administration and operations 34 43 10 9 3 0 0 78 12 1220
2014 Human resources 46 38 7 5 3 0 0 85 8 480
2014 Financial management 44 39 9 5 3 0 0 83 8 236
2014 Procurement 28 32 16 24 0 0 0 59 24 38
2014 Real property 27 39 12 14 8 0 0 66 22 67
2014 Materiel management 38 33 13 16 0 0 0 71 16 37
2014 Information management 40 44 7 6 4 0 0 84 9 88
2014 Information technology 39 43 9 5 4 0 0 82 9 544
2014 Internal audit 35 41 20 0 3 0 0 76 3 30
2014 Evaluation 29 51 13 2 5 0 0 80 7 36
2014 Other services to the public 25 39 14 13 9 0 0 64 22 406
2014 None of the above 33 39 12 10 5 0 0 72 16 1157

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 33 18 12 11 7 2 54 26 154
2017 Federal regulators 20 32 15 11 14 2 6 57 26 110
2017 Compliance, inspection and enforcement 21 30 25 9 10 5 1 54 20 2148
2017 Communications or public affairs 25 45 16 1 5 7 0 76 7 72
2017 Access to information and privacy 29 48 9 2 2 7 2 85 5 47
2017 Security 20 33 22 9 11 5 1 56 20 773
2017 Science and technology 28 39 22 1 5 4 1 71 6 122
2017 Legal services 21 30 25 9 6 9 0 57 16 47
2017 Administration and operations 26 36 19 6 7 5 1 67 13 941
2017 Human resources 30 40 16 6 4 5 0 73 10 431
2017 Financial management 30 37 22 4 4 4 0 69 9 153
2017 Procurement 42 21 29 0 0 8 0 68 0 34
2017 Real property 21 18 29 7 12 11 2 45 21 40
2017 Materiel management 30 44 13 0 4 8 0 81 5 23
2017 Information management 29 24 27 8 1 5 6 59 11 62
2017 Information technology 29 31 20 7 5 7 1 66 12 380
2017 Internal audit 38 38 13 0 6 5 0 80 7 25
2017 Evaluation 28 15 31 8 6 12 0 49 16 14
2017 Data sciences 46 41 14 0 0 0 0 86 0 29
2017 Policy 26 33 23 6 4 8 1 64 11 264
2017 Project management 22 39 22 8 5 4 0 64 13 164
2017 Other services to the public 22 20 27 9 14 5 2 46 25 250
2017 None of the above 22 30 24 8 10 5 1 56 19 799
2014 Client contact centre 24 38 23 5 6 5 0 65 11 192
2014 Federal regulators 32 28 21 4 7 5 2 65 12 183
2014 Compliance, inspection and enforcement 27 33 20 7 7 5 1 64 15 3075
2014 Communications or public affairs 39 27 18 5 1 10 1 74 6 118
2014 Access to information and privacy 47 33 12 2 0 6 0 85 2 49
2014 Security 30 36 17 5 7 4 1 69 13 992
2014 Science and technology 42 29 17 3 1 7 1 77 5 161
2014 Legal services 43 27 15 5 3 6 0 75 9 65
2014 Administration and operations 35 36 16 4 3 5 1 76 8 1222
2014 Human resources 36 35 17 5 3 5 0 74 8 479
2014 Financial management 40 37 10 3 3 6 1 83 6 235
2014 Procurement 31 40 19 0 6 5 0 74 6 38
2014 Real property 26 35 21 8 3 8 0 66 11 67
2014 Materiel management 35 29 24 0 3 8 0 70 3 37
2014 Information management 35 37 10 3 6 8 0 79 10 88
2014 Information technology 38 29 18 4 3 6 1 72 8 544
2014 Internal audit 38 28 24 0 7 3 0 68 7 30
2014 Evaluation 24 40 21 2 3 7 3 71 6 36
2014 Other services to the public 32 31 18 7 7 4 1 66 15 406
2014 None of the above 29 32 20 5 7 6 1 65 13 1159

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 40 24 6 5 5 0 62 12 154
2017 Federal regulators 19 33 19 13 14 1 2 53 27 111
2017 Compliance, inspection and enforcement 17 34 21 13 12 2 0 52 26 2149
2017 Communications or public affairs 31 44 14 3 1 7 0 81 4 72
2017 Access to information and privacy 38 48 4 2 4 2 0 89 7 47
2017 Security 21 35 20 12 10 2 0 57 22 773
2017 Science and technology 29 48 16 3 2 2 0 78 6 122
2017 Legal services 25 35 17 8 10 4 0 63 19 47
2017 Administration and operations 26 41 17 8 6 2 0 69 14 944
2017 Human resources 32 43 14 7 3 1 0 76 10 431
2017 Financial management 30 45 18 2 3 2 0 76 5 154
2017 Procurement 39 35 14 3 0 8 0 81 3 34
2017 Real property 22 38 19 7 10 4 0 63 18 41
2017 Materiel management 37 42 13 4 4 0 0 79 8 24
2017 Information management 29 40 19 9 0 3 0 71 9 62
2017 Information technology 29 42 15 8 5 2 0 72 13 380
2017 Internal audit 46 36 8 0 6 0 4 85 7 25
2017 Evaluation 17 43 23 0 12 6 0 64 12 14
2017 Data sciences 48 38 9 5 0 0 0 86 5 28
2017 Policy 20 39 21 11 5 3 0 61 17 263
2017 Project management 19 44 23 8 5 2 0 64 13 163
2017 Other services to the public 17 30 22 12 15 3 0 49 29 250
2017 None of the above 21 38 17 12 9 2 1 61 22 798
2014 Client contact centre 26 42 16 7 6 3 0 71 13 193
2014 Federal regulators 22 36 19 9 8 4 1 61 19 183
2014 Compliance, inspection and enforcement 21 36 19 12 9 2 0 58 22 3077
2014 Communications or public affairs 36 35 12 6 3 8 0 78 10 118
2014 Access to information and privacy 51 32 8 6 0 2 0 85 6 49
2014 Security 26 36 19 9 7 3 0 64 17 993
2014 Science and technology 42 36 14 3 1 3 0 81 4 161
2014 Legal services 39 33 13 8 3 4 0 75 11 65
2014 Administration and operations 34 37 15 6 5 3 0 73 11 1223
2014 Human resources 35 38 12 7 4 3 0 75 12 480
2014 Financial management 36 42 10 5 3 3 0 81 8 236
2014 Procurement 41 32 19 3 6 0 0 73 8 38
2014 Real property 28 36 19 8 4 5 0 68 12 67
2014 Materiel management 38 33 22 2 3 3 0 72 5 37
2014 Information management 37 35 8 7 7 6 0 77 15 87
2014 Information technology 40 34 14 6 3 3 1 76 9 544
2014 Internal audit 39 34 14 0 3 10 0 81 4 30
2014 Evaluation 25 39 18 5 11 2 0 65 16 36
2014 Other services to the public 25 34 16 11 11 3 1 61 23 407
2014 None of the above 25 33 20 9 7 4 0 61 17 1160

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 36 21 11 9 1 0 59 20 155
2017 Federal regulators 20 34 13 12 21 0 0 54 33 111
2017 Compliance, inspection and enforcement 17 34 16 17 17 0 0 50 33 2149
2017 Communications or public affairs 41 37 13 4 3 1 0 79 7 72
2017 Access to information and privacy 41 37 11 4 7 0 0 78 11 47
2017 Security 21 36 15 14 14 1 0 57 27 775
2017 Science and technology 26 49 14 7 3 0 0 76 10 122
2017 Legal services 29 30 17 9 13 2 0 60 22 47
2017 Administration and operations 29 40 15 9 7 0 0 69 16 944
2017 Human resources 39 38 12 8 4 0 0 77 12 431
2017 Financial management 36 41 16 3 5 0 0 77 7 154
2017 Procurement 41 36 14 3 3 3 0 80 6 34
2017 Real property 27 30 21 13 10 0 0 57 22 41
2017 Materiel management 37 37 4 14 8 0 0 74 22 24
2017 Information management 31 39 19 8 2 1 0 71 10 62
2017 Information technology 30 38 15 9 7 1 0 68 16 379
2017 Internal audit 57 36 0 0 6 0 0 94 6 25
2017 Evaluation 12 47 29 0 12 0 0 59 12 14
2017 Data sciences 53 41 0 6 0 0 0 94 6 29
2017 Policy 24 37 19 11 9 0 0 61 20 264
2017 Project management 22 43 13 16 7 0 0 65 22 163
2017 Other services to the public 22 29 18 17 15 0 0 51 32 248
2017 None of the above 21 38 15 10 14 0 0 60 25 800
2014 Client contact centre 28 41 16 7 6 1 1 71 13 193
2014 Federal regulators 26 33 18 9 13 0 1 59 22 182
2014 Compliance, inspection and enforcement 20 36 16 14 14 0 0 56 28 3077
2014 Communications or public affairs 42 29 11 12 4 1 1 73 16 118
2014 Access to information and privacy 49 34 6 2 8 0 0 83 10 49
2014 Security 26 36 14 12 12 0 0 62 24 991
2014 Science and technology 43 38 12 4 3 0 0 81 7 161
2014 Legal services 38 37 9 5 11 0 0 76 16 65
2014 Administration and operations 37 38 12 8 6 0 0 75 13 1223
2014 Human resources 38 36 13 8 5 0 0 74 13 480
2014 Financial management 39 42 7 7 4 0 0 82 11 235
2014 Procurement 36 29 18 11 5 0 0 65 16 38
2014 Real property 33 35 15 6 9 2 0 70 15 67
2014 Materiel management 41 29 22 8 0 0 0 70 8 37
2014 Information management 39 34 9 11 5 2 0 75 16 88
2014 Information technology 41 36 12 6 5 0 0 77 11 544
2014 Internal audit 45 24 24 4 3 0 0 69 7 30
2014 Evaluation 29 29 17 13 11 0 0 59 24 36
2014 Other services to the public 28 31 12 15 13 0 1 60 28 407
2014 None of the above 26 36 16 11 10 1 0 63 21 1160

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 28 24 11 15 2 4 48 27 154
2017 Federal regulators 19 24 18 16 18 0 5 45 36 111
2017 Compliance, inspection and enforcement 12 25 19 19 21 3 2 39 41 2150
2017 Communications or public affairs 32 26 11 8 9 9 5 68 19 72
2017 Access to information and privacy 28 28 20 8 8 4 2 61 18 46
2017 Security 11 27 19 19 18 4 2 41 39 775
2017 Science and technology 18 34 26 8 5 2 6 57 15 121
2017 Legal services 23 37 10 13 9 6 2 66 24 47
2017 Administration and operations 17 34 16 14 13 3 3 54 28 941
2017 Human resources 27 33 14 11 8 3 4 64 21 432
2017 Financial management 22 28 23 11 7 6 3 55 19 154
2017 Procurement 33 32 14 3 0 14 3 79 4 34
2017 Real property 25 24 19 17 10 0 6 52 28 41
2017 Materiel management 32 39 17 0 8 4 0 74 8 24
2017 Information management 27 20 24 13 7 7 2 52 22 62
2017 Information technology 25 34 16 9 9 3 4 64 19 379
2017 Internal audit 37 21 12 7 6 8 8 69 16 25
2017 Evaluation 11 34 14 23 12 7 0 47 37 14
2017 Data sciences 56 18 10 6 0 6 4 82 7 28
2017 Policy 26 31 15 9 13 2 4 60 24 263
2017 Project management 20 28 14 17 12 5 4 53 32 164
2017 Other services to the public 10 18 16 22 24 7 3 31 50 250
2017 None of the above 17 25 17 15 18 4 4 45 36 798
2014 Client contact centre 22 30 22 12 11 3 1 54 23 193
2014 Federal regulators 27 31 17 11 10 3 2 60 22 183
2014 Compliance, inspection and enforcement 18 30 18 15 15 3 2 49 32 3079
2014 Communications or public affairs 33 25 11 9 6 7 8 69 18 118
2014 Access to information and privacy 32 31 21 6 4 2 4 67 11 49
2014 Security 20 31 16 14 14 3 2 54 29 991
2014 Science and technology 28 36 14 8 3 6 4 72 12 161
2014 Legal services 44 17 18 6 12 0 3 63 19 65
2014 Administration and operations 26 32 17 10 8 4 3 62 19 1223
2014 Human resources 31 33 15 7 8 2 3 68 16 480
2014 Financial management 31 32 14 10 7 3 2 67 19 235
2014 Procurement 41 24 13 11 5 3 3 69 17 38
2014 Real property 16 27 16 14 18 6 3 48 34 67
2014 Materiel management 25 34 16 16 6 0 2 61 23 37
2014 Information management 33 34 17 7 5 2 1 70 12 88
2014 Information technology 30 33 15 8 7 3 5 68 16 544
2014 Internal audit 35 24 21 10 3 6 0 64 14 30
2014 Evaluation 11 48 7 25 7 0 2 60 33 36
2014 Other services to the public 21 23 16 17 16 4 2 47 35 407
2014 None of the above 23 28 18 13 12 3 3 54 27 1160

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 43 22 8 6 3 0 63 15 155
2017 Federal regulators 27 45 11 12 6 0 0 72 17 107
2017 Compliance, inspection and enforcement 26 45 14 9 5 1 0 72 14 2145
2017 Communications or public affairs 40 42 7 6 1 4 0 85 7 72
2017 Access to information and privacy 42 41 12 0 5 0 0 83 5 47
2017 Security 23 45 16 8 7 1 0 69 15 775
2017 Science and technology 33 39 19 4 3 2 0 74 7 122
2017 Legal services 43 33 6 13 2 2 0 78 15 47
2017 Administration and operations 28 46 16 6 3 2 0 75 9 941
2017 Human resources 35 42 15 4 2 3 0 80 5 432
2017 Financial management 36 39 15 4 1 5 0 78 5 154
2017 Procurement 36 36 17 5 0 6 0 76 6 34
2017 Real property 26 49 7 12 5 0 0 75 17 40
2017 Materiel management 29 42 17 0 4 8 0 78 4 24
2017 Information management 25 40 16 8 6 1 2 68 15 62
2017 Information technology 34 38 17 4 3 4 0 75 8 379
2017 Internal audit 56 40 4 0 0 0 0 96 0 25
2017 Evaluation 49 20 31 0 0 0 0 69 0 14
2017 Data sciences 43 48 2 3 4 0 0 91 6 29
2017 Policy 30 47 13 5 3 2 0 79 8 263
2017 Project management 29 40 18 5 4 4 0 72 9 164
2017 Other services to the public 29 38 16 8 8 1 0 67 16 250
2017 None of the above 27 41 16 8 6 2 1 69 14 799
2014 Client contact centre 24 40 16 8 5 6 0 68 14 192
2014 Federal regulators 35 45 11 4 4 1 0 82 8 183
2014 Compliance, inspection and enforcement 31 46 11 7 4 1 0 78 11 3078
2014 Communications or public affairs 42 42 8 2 2 3 0 87 5 118
2014 Access to information and privacy 47 35 13 2 0 2 0 84 2 49
2014 Security 29 47 11 6 4 2 0 78 10 992
2014 Science and technology 40 39 13 6 0 3 0 81 6 161
2014 Legal services 41 40 10 6 3 0 0 81 9 65
2014 Administration and operations 33 43 13 5 2 3 1 80 7 1220
2014 Human resources 35 42 13 4 1 4 0 81 6 480
2014 Financial management 28 51 10 3 1 7 0 86 4 236
2014 Procurement 18 58 14 5 0 5 0 80 6 38
2014 Real property 33 43 15 5 0 5 0 80 5 67
2014 Materiel management 40 35 20 5 0 0 0 75 5 37
2014 Information management 36 39 15 3 2 2 1 78 6 87
2014 Information technology 36 40 13 4 2 3 1 79 7 543
2014 Internal audit 28 46 17 3 0 6 0 78 3 30
2014 Evaluation 34 53 11 2 0 0 0 87 2 36
2014 Other services to the public 32 44 12 6 3 2 0 78 9 407
2014 None of the above 33 42 12 6 4 3 0 77 10 1158

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 34 24 10 10 1 1 55 21 155
2017 Federal regulators 21 37 15 14 11 3 0 59 25 109
2017 Compliance, inspection and enforcement 23 39 14 12 10 2 0 63 22 2145
2017 Communications or public affairs 35 45 11 5 2 1 0 82 7 72
2017 Access to information and privacy 43 31 13 8 4 0 0 74 13 47
2017 Security 23 40 14 12 9 2 0 65 21 774
2017 Science and technology 18 45 20 5 6 3 2 67 12 122
2017 Legal services 19 45 11 9 10 7 0 68 20 47
2017 Administration and operations 29 40 13 9 5 2 0 72 15 937
2017 Human resources 39 39 10 8 2 2 0 80 10 432
2017 Financial management 28 41 13 11 4 3 1 71 16 154
2017 Procurement 41 39 14 0 2 3 0 83 2 34
2017 Real property 40 36 7 5 7 4 0 79 13 40
2017 Materiel management 32 38 17 9 4 0 0 70 14 24
2017 Information management 23 33 18 9 13 3 0 59 23 62
2017 Information technology 29 39 13 7 8 3 0 70 16 380
2017 Internal audit 60 36 4 0 0 0 0 96 0 25
2017 Evaluation 19 41 25 0 14 0 0 61 14 14
2017 Data sciences 45 32 12 7 0 5 0 81 7 29
2017 Policy 30 35 12 9 8 4 2 68 18 263
2017 Project management 23 42 12 11 7 3 3 69 19 164
2017 Other services to the public 22 34 17 12 11 2 2 58 25 248
2017 None of the above 27 36 15 10 8 3 1 65 19 796
2014 Client contact centre 22 37 16 13 7 4 1 62 21 193
2014 Federal regulators 31 37 11 10 8 2 1 70 19 182
2014 Compliance, inspection and enforcement 25 39 12 12 9 2 1 66 21 3079
2014 Communications or public affairs 39 34 8 10 4 6 0 78 14 118
2014 Access to information and privacy 37 39 5 8 4 2 4 81 13 49
2014 Security 28 38 15 9 6 2 1 68 16 992
2014 Science and technology 28 37 16 10 6 3 1 68 16 161
2014 Legal services 31 36 15 6 7 4 0 70 14 65
2014 Administration and operations 36 36 12 8 4 3 1 74 13 1222
2014 Human resources 44 34 9 8 2 3 1 81 10 479
2014 Financial management 26 40 12 10 6 5 1 70 17 236
2014 Procurement 31 35 16 8 5 5 0 69 14 38
2014 Real property 35 30 13 8 6 8 0 71 14 67
2014 Materiel management 29 49 8 8 0 3 3 83 8 37
2014 Information management 28 44 7 9 5 6 1 78 15 88
2014 Information technology 29 38 13 10 5 4 1 71 16 544
2014 Internal audit 38 41 11 0 4 3 3 84 4 30
2014 Evaluation 35 43 5 15 2 0 0 78 17 36
2014 Other services to the public 30 35 12 11 9 2 1 67 21 407
2014 None of the above 28 36 14 11 8 3 1 67 19 1159

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 29 27 17 13 6 1 39 33 155
2017 Federal regulators 14 30 17 18 18 2 0 45 37 109
2017 Compliance, inspection and enforcement 13 31 22 17 14 3 1 45 32 2145
2017 Communications or public affairs 21 33 17 12 6 10 0 61 20 72
2017 Access to information and privacy 9 45 24 13 7 0 2 55 20 47
2017 Security 14 35 21 14 13 3 0 51 28 772
2017 Science and technology 16 21 35 13 6 7 1 40 21 122
2017 Legal services 10 48 22 6 6 5 2 62 14 47
2017 Administration and operations 19 35 21 13 7 4 1 57 21 942
2017 Human resources 24 36 18 13 5 2 1 62 19 431
2017 Financial management 15 27 26 15 8 8 1 46 26 154
2017 Procurement 29 36 20 5 0 9 0 72 6 34
2017 Real property 21 19 25 13 15 5 2 43 30 40
2017 Materiel management 16 30 37 9 8 0 0 46 17 24
2017 Information management 18 27 29 13 12 1 0 45 25 62
2017 Information technology 16 27 27 10 12 6 2 47 24 380
2017 Internal audit 54 26 8 0 4 5 4 87 4 25
2017 Evaluation 12 36 25 0 27 0 0 48 27 14
2017 Data sciences 25 43 13 15 5 0 0 68 19 29
2017 Policy 15 32 20 18 10 4 0 49 29 262
2017 Project management 15 27 22 21 13 2 1 43 34 164
2017 Other services to the public 14 29 25 15 14 4 1 44 30 249
2017 None of the above 14 32 22 12 13 5 1 50 27 799
2014 Client contact centre 13 30 21 15 10 8 3 49 27 193
2014 Federal regulators 18 28 25 12 13 3 2 48 27 183
2014 Compliance, inspection and enforcement 15 32 22 15 13 3 1 48 28 3079
2014 Communications or public affairs 19 38 21 7 8 7 1 61 16 118
2014 Access to information and privacy 20 32 21 6 8 8 4 59 17 49
2014 Security 18 31 23 15 10 4 1 51 26 993
2014 Science and technology 14 24 33 12 11 5 1 40 24 161
2014 Legal services 15 35 21 14 7 5 3 55 23 65
2014 Administration and operations 19 30 22 14 8 6 1 53 23 1222
2014 Human resources 26 30 18 13 6 5 1 60 20 480
2014 Financial management 11 28 29 13 9 8 0 43 25 236
2014 Procurement 23 26 32 3 11 5 0 52 14 38
2014 Real property 12 33 18 15 12 11 0 50 30 67
2014 Materiel management 16 24 32 19 3 6 0 43 23 37
2014 Information management 11 28 23 18 9 8 2 44 30 88
2014 Information technology 13 26 29 12 10 8 2 43 25 544
2014 Internal audit 15 14 48 6 0 10 7 35 8 30
2014 Evaluation 13 23 44 11 9 0 0 36 20 36
2014 Other services to the public 16 27 24 13 14 4 1 46 29 407
2014 None of the above 15 28 24 14 12 6 2 46 28 1160

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 19 24 16 21 9 2 31 42 154
2017 Federal regulators 15 21 7 21 31 5 1 37 55 109
2017 Compliance, inspection and enforcement 12 23 13 21 27 4 1 37 50 2143
2017 Communications or public affairs 16 15 19 18 10 18 4 40 36 72
2017 Access to information and privacy 20 24 17 11 20 7 2 47 34 47
2017 Security 13 24 14 19 23 4 2 40 45 776
2017 Science and technology 13 22 23 17 11 11 3 41 33 122
2017 Legal services 14 24 16 19 18 7 2 42 41 47
2017 Administration and operations 15 23 19 18 16 7 3 41 38 940
2017 Human resources 19 21 18 17 14 6 4 45 35 431
2017 Financial management 13 18 26 16 16 8 3 34 37 154
2017 Procurement 27 25 26 3 8 12 0 59 12 34
2017 Real property 11 15 16 22 29 2 4 28 55 40
2017 Materiel management 9 37 8 4 20 21 0 59 31 24
2017 Information management 8 17 27 27 13 3 5 28 43 62
2017 Information technology 14 16 21 15 19 12 3 35 40 380
2017 Internal audit 34 28 9 12 6 3 8 69 21 25
2017 Evaluation 0 26 11 23 21 13 7 33 54 14
2017 Data sciences 19 25 26 18 3 8 0 49 23 29
2017 Policy 10 15 21 19 24 9 2 28 48 263
2017 Project management 10 17 17 20 23 9 2 31 49 164
2017 Other services to the public 12 23 17 18 25 3 2 37 45 250
2017 None of the above 13 21 16 18 25 5 3 37 46 796
2014 Client contact centre 9 22 24 17 19 7 2 34 39 192
2014 Federal regulators 17 21 16 21 19 5 2 41 42 183
2014 Compliance, inspection and enforcement 10 24 14 20 27 4 1 36 49 3080
2014 Communications or public affairs 18 17 15 17 15 12 5 42 40 118
2014 Access to information and privacy 17 20 20 17 8 13 4 45 30 49
2014 Security 13 25 17 16 24 4 1 40 42 991
2014 Science and technology 11 21 25 17 15 8 3 36 36 161
2014 Legal services 11 17 26 20 17 8 2 31 40 65
2014 Administration and operations 16 24 16 16 17 8 2 45 37 1223
2014 Human resources 16 18 18 16 20 9 3 39 41 480
2014 Financial management 11 19 20 20 14 15 1 36 40 236
2014 Procurement 15 21 21 16 8 15 3 44 30 38
2014 Real property 8 16 21 19 25 9 3 27 49 67
2014 Materiel management 11 27 25 10 11 16 0 45 26 37
2014 Information management 13 23 14 20 21 8 1 40 45 87
2014 Information technology 13 18 20 16 17 13 3 37 39 544
2014 Internal audit 12 17 10 17 16 13 14 41 45 30
2014 Evaluation 7 13 17 12 35 16 0 23 56 36
2014 Other services to the public 11 22 15 21 23 7 2 36 48 406
2014 None of the above 11 20 16 16 27 8 2 34 48 1160

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 45 13 16 5 0 0 66 21 155
2017 Federal regulators 17 35 8 18 21 0 0 53 39 111
2017 Compliance, inspection and enforcement 10 42 7 24 16 0 0 53 40 2152
2017 Communications or public affairs 28 48 4 14 5 0 0 77 19 72
2017 Access to information and privacy 45 42 2 9 2 0 0 87 11 47
2017 Security 12 45 9 20 14 0 0 57 34 775
2017 Science and technology 22 49 7 20 2 0 0 71 22 122
2017 Legal services 18 30 11 29 13 0 0 48 41 46
2017 Administration and operations 26 50 5 14 6 0 0 76 20 943
2017 Human resources 28 46 7 11 8 0 0 74 20 431
2017 Financial management 27 40 11 13 9 0 1 67 22 154
2017 Procurement 29 41 8 13 8 0 0 70 21 34
2017 Real property 18 41 12 19 9 0 0 60 29 41
2017 Materiel management 34 49 13 4 0 0 0 83 4 24
2017 Information management 28 33 9 25 5 0 0 61 30 62
2017 Information technology 20 45 8 16 12 0 0 64 28 379
2017 Internal audit 48 39 0 13 0 0 0 87 13 25
2017 Evaluation 8 64 0 22 6 0 0 72 28 14
2017 Data sciences 23 48 8 14 7 0 0 71 21 29
2017 Policy 18 50 8 18 6 0 0 68 24 264
2017 Project management 28 47 4 15 6 0 0 75 21 164
2017 Other services to the public 17 42 10 17 15 0 0 58 31 249
2017 None of the above 17 40 9 21 13 0 0 57 34 800
2014 Client contact centre 28 43 11 8 9 0 1 72 17 192
2014 Federal regulators 16 43 7 19 15 0 0 59 34 183
2014 Compliance, inspection and enforcement 11 45 8 23 13 0 0 55 37 3078
2014 Communications or public affairs 22 52 5 16 5 0 0 74 21 118
2014 Access to information and privacy 35 44 6 8 6 0 0 79 14 49
2014 Security 13 45 10 20 13 0 0 58 32 992
2014 Science and technology 31 48 6 13 2 0 0 79 15 161
2014 Legal services 29 37 8 20 6 0 0 66 26 65
2014 Administration and operations 31 47 5 13 4 0 0 78 17 1223
2014 Human resources 33 44 4 13 5 0 0 78 18 480
2014 Financial management 29 49 7 10 4 0 0 79 14 235
2014 Procurement 26 66 0 3 5 0 0 92 8 38
2014 Real property 21 45 6 15 13 0 0 66 28 67
2014 Materiel management 27 59 3 8 3 0 0 86 11 37
2014 Information management 33 46 4 13 4 0 0 79 16 88
2014 Information technology 21 49 7 16 6 0 0 70 22 544
2014 Internal audit 26 40 20 11 4 0 0 66 15 30
2014 Evaluation 13 52 7 17 11 0 0 65 28 36
2014 Other services to the public 15 43 9 19 14 0 0 58 33 407
2014 None of the above 17 44 8 19 12 0 0 61 31 1159

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 37 12 14 10 0 0 64 24 155
2017 Federal regulators 23 28 6 19 23 0 0 52 42 110
2017 Compliance, inspection and enforcement 17 32 9 22 19 0 0 49 41 2149
2017 Communications or public affairs 32 40 9 16 3 0 0 72 19 72
2017 Access to information and privacy 42 36 9 9 4 0 0 78 13 47
2017 Security 18 34 11 21 16 0 0 52 37 774
2017 Science and technology 25 38 16 16 5 0 0 63 21 122
2017 Legal services 29 24 11 14 21 0 0 53 36 47
2017 Administration and operations 34 36 8 14 9 0 0 70 23 944
2017 Human resources 39 34 8 11 8 0 0 73 19 432
2017 Financial management 37 41 9 8 6 0 0 77 14 154
2017 Procurement 30 39 13 18 0 0 0 69 18 34
2017 Real property 45 33 12 5 5 0 0 78 10 41
2017 Materiel management 33 41 8 10 8 0 0 74 18 24
2017 Information management 37 37 10 8 7 0 1 75 15 62
2017 Information technology 35 35 10 13 7 0 0 70 20 379
2017 Internal audit 51 40 5 4 0 0 0 91 4 25
2017 Evaluation 26 43 16 14 0 0 0 70 14 14
2017 Data sciences 53 36 7 4 0 0 0 89 4 29
2017 Policy 33 35 5 17 10 0 0 68 27 264
2017 Project management 39 33 6 14 7 0 0 73 21 163
2017 Other services to the public 26 21 12 25 17 0 0 47 41 248
2017 None of the above 25 33 10 14 18 0 0 58 32 798
2014 Client contact centre 32 33 8 13 12 0 1 66 26 191
2014 Federal regulators 30 32 8 13 16 0 1 63 29 183
2014 Compliance, inspection and enforcement 19 34 10 19 18 0 0 53 37 3077
2014 Communications or public affairs 47 33 6 6 8 0 0 79 14 118
2014 Access to information and privacy 35 41 8 15 2 0 0 75 17 49
2014 Security 21 31 11 21 17 0 0 52 38 991
2014 Science and technology 42 35 11 7 5 0 0 77 12 161
2014 Legal services 17 42 8 27 6 0 0 59 34 65
2014 Administration and operations 38 36 7 11 8 0 0 74 18 1223
2014 Human resources 44 32 5 11 8 0 0 76 19 480
2014 Financial management 37 46 6 7 3 0 0 83 11 236
2014 Procurement 23 35 5 21 16 0 0 58 37 38
2014 Real property 39 40 9 6 7 0 0 79 12 67
2014 Materiel management 40 40 6 14 0 0 0 81 14 37
2014 Information management 42 37 5 13 4 0 0 79 16 88
2014 Information technology 38 36 8 12 6 0 0 74 19 542
2014 Internal audit 36 47 9 8 0 0 0 83 8 30
2014 Evaluation 23 38 14 9 15 0 0 62 24 36
2014 Other services to the public 20 31 9 18 20 0 0 52 39 407
2014 None of the above 24 33 9 19 15 0 0 58 33 1157

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 41 14 12 6 0 0 67 19 155
2017 Federal regulators 28 29 8 19 16 0 0 57 35 110
2017 Compliance, inspection and enforcement 19 38 11 19 12 0 0 57 32 2145
2017 Communications or public affairs 42 40 10 5 3 0 0 81 8 72
2017 Access to information and privacy 36 51 9 0 4 0 0 87 4 47
2017 Security 22 39 11 17 10 0 0 61 28 773
2017 Science and technology 39 39 11 7 3 0 0 78 10 122
2017 Legal services 30 33 15 13 6 2 0 65 20 47
2017 Administration and operations 33 42 10 9 5 0 0 76 15 939
2017 Human resources 45 34 7 8 5 0 1 80 13 431
2017 Financial management 39 39 11 8 4 0 0 78 12 152
2017 Procurement 31 56 5 2 5 0 0 87 7 34
2017 Real property 40 19 21 14 7 0 0 58 21 41
2017 Materiel management 41 38 8 8 4 0 0 79 12 24
2017 Information management 49 32 10 5 5 0 0 80 10 62
2017 Information technology 39 34 12 8 7 1 0 74 14 377
2017 Internal audit 49 47 5 0 0 0 0 95 0 25
2017 Evaluation 36 49 8 0 6 0 0 86 6 14
2017 Data sciences 59 34 4 3 0 0 0 93 3 29
2017 Policy 38 38 12 6 4 1 0 77 11 263
2017 Project management 34 46 10 5 5 0 0 80 10 163
2017 Other services to the public 22 37 12 16 13 0 0 59 29 249
2017 None of the above 25 36 13 15 10 0 0 61 25 793
2014 Client contact centre 31 36 16 10 5 1 1 68 15 192
2014 Federal regulators 32 33 13 14 7 0 0 65 22 183
2014 Compliance, inspection and enforcement 21 38 11 17 12 0 0 60 29 3076
2014 Communications or public affairs 50 29 14 4 4 0 0 79 8 117
2014 Access to information and privacy 43 44 6 4 2 0 0 88 6 49
2014 Security 23 39 15 14 9 0 0 62 24 991
2014 Science and technology 47 38 12 3 1 0 0 84 4 161
2014 Legal services 38 32 11 15 5 0 0 69 20 65
2014 Administration and operations 38 38 11 8 4 1 0 76 13 1223
2014 Human resources 45 37 8 7 2 1 0 82 9 480
2014 Financial management 33 48 10 6 2 1 0 82 8 233
2014 Procurement 41 37 8 3 8 3 0 81 11 38
2014 Real property 30 54 3 11 2 0 1 85 12 67
2014 Materiel management 41 37 11 8 2 0 0 78 11 37
2014 Information management 36 47 7 8 2 0 0 83 10 88
2014 Information technology 39 37 14 6 3 0 1 77 9 543
2014 Internal audit 24 48 17 3 8 0 0 72 11 30
2014 Evaluation 30 48 7 7 3 3 0 81 11 36
2014 Other services to the public 23 39 13 15 9 0 0 62 24 406
2014 None of the above 25 38 14 13 9 1 0 64 22 1159

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 37 4 4 2 0 1 90 6 154
2017 Federal regulators 58 27 7 2 3 1 2 88 5 109
2017 Compliance, inspection and enforcement 63 24 6 3 1 1 1 90 5 2145
2017 Communications or public affairs 75 21 1 0 1 1 0 97 1 72
2017 Access to information and privacy 72 21 2 2 0 2 0 96 2 47
2017 Security 57 28 7 3 3 1 1 86 6 774
2017 Science and technology 49 29 7 7 2 0 5 83 10 122
2017 Legal services 54 29 11 4 2 0 0 83 6 47
2017 Administration and operations 69 22 3 3 1 1 1 93 4 943
2017 Human resources 67 22 4 4 2 0 1 90 6 430
2017 Financial management 66 16 9 4 3 1 1 83 7 153
2017 Procurement 64 26 2 3 4 0 0 91 7 34
2017 Real property 52 34 5 2 2 0 5 90 5 41
2017 Materiel management 63 20 12 4 0 0 0 83 4 24
2017 Information management 64 21 6 6 3 0 0 85 9 62
2017 Information technology 58 18 11 5 5 1 3 79 10 379
2017 Internal audit 71 19 3 4 2 0 0 90 7 25
2017 Evaluation 67 25 8 0 0 0 0 92 0 14
2017 Data sciences 84 12 0 4 0 0 0 96 4 29
2017 Policy 66 21 5 4 2 1 1 88 6 264
2017 Project management 69 19 5 4 3 1 0 89 6 164
2017 Other services to the public 63 23 4 5 2 0 1 88 8 248
2017 None of the above 56 28 7 4 2 1 2 86 6 796
2014 Client contact centre 49 35 7 3 4 1 1 86 6 192
2014 Federal regulators 68 20 6 2 2 1 1 90 4 183
2014 Compliance, inspection and enforcement 62 25 6 3 2 1 1 89 5 3075
2014 Communications or public affairs 74 18 3 3 1 1 0 92 4 118
2014 Access to information and privacy 70 23 6 0 2 0 0 93 2 49
2014 Security 57 28 7 5 2 1 1 86 7 992
2014 Science and technology 54 27 5 8 4 1 1 83 12 160
2014 Legal services 74 18 6 2 0 0 0 92 2 65
2014 Administration and operations 66 24 4 3 1 1 1 91 5 1223
2014 Human resources 70 20 4 4 1 0 0 91 5 480
2014 Financial management 60 30 7 2 1 0 0 90 3 236
2014 Procurement 69 21 3 0 5 0 2 92 5 38
2014 Real property 47 31 12 6 3 0 1 79 9 67
2014 Materiel management 59 27 6 8 0 0 0 86 8 37
2014 Information management 69 19 6 6 0 0 1 88 6 88
2014 Information technology 58 25 7 4 3 1 3 86 7 544
2014 Internal audit 70 24 6 0 0 0 0 94 0 30
2014 Evaluation 60 26 8 0 0 0 6 91 0 36
2014 Other services to the public 62 24 6 3 3 1 2 87 6 407
2014 None of the above 61 25 6 3 3 1 1 88 6 1158

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 32 8 10 5 0 1 77 15 155
2017 Federal regulators 68 21 4 5 1 0 1 90 6 111
2017 Compliance, inspection and enforcement 66 19 6 4 3 0 1 86 7 2150
2017 Communications or public affairs 63 26 6 4 0 0 1 90 4 72
2017 Access to information and privacy 60 27 4 7 2 0 0 87 9 47
2017 Security 61 20 8 6 3 0 1 82 9 776
2017 Science and technology 48 23 6 13 9 0 2 73 22 122
2017 Legal services 53 24 4 9 11 0 0 76 19 47
2017 Administration and operations 63 20 5 7 3 0 1 85 10 944
2017 Human resources 61 23 4 8 3 0 1 85 11 432
2017 Financial management 59 22 6 7 6 0 1 81 13 154
2017 Procurement 64 15 12 6 3 0 0 79 9 34
2017 Real property 55 24 10 4 2 0 5 83 7 41
2017 Materiel management 57 30 4 9 0 0 0 87 9 23
2017 Information management 57 31 5 6 1 0 0 88 8 62
2017 Information technology 56 19 6 9 8 0 1 76 18 380
2017 Internal audit 62 20 7 8 2 0 0 82 11 25
2017 Evaluation 46 34 0 20 0 0 0 80 20 14
2017 Data sciences 90 3 4 4 0 0 0 93 4 29
2017 Policy 60 23 5 6 5 0 2 84 11 263
2017 Project management 59 23 4 8 6 0 0 82 14 164
2017 Other services to the public 72 15 6 3 3 0 1 88 7 249
2017 None of the above 60 20 8 5 5 1 1 82 10 800
2014 Client contact centre 44 31 8 11 4 0 2 77 15 192
2014 Federal regulators 73 17 4 3 2 0 1 91 5 183
2014 Compliance, inspection and enforcement 63 21 6 5 3 0 2 85 8 3077
2014 Communications or public affairs 75 12 5 3 5 0 1 87 8 117
2014 Access to information and privacy 51 31 13 2 3 0 0 82 5 49
2014 Security 62 22 6 5 4 0 1 85 9 992
2014 Science and technology 44 23 5 15 12 0 1 68 27 161
2014 Legal services 70 12 8 6 3 0 2 83 9 65
2014 Administration and operations 61 19 6 8 4 0 2 81 13 1223
2014 Human resources 61 22 5 8 3 0 0 84 11 479
2014 Financial management 51 23 7 11 6 0 1 76 17 236
2014 Procurement 66 16 8 3 5 0 2 84 8 38
2014 Real property 57 23 5 9 7 0 0 80 16 67
2014 Materiel management 54 32 3 11 0 0 0 86 11 37
2014 Information management 59 21 5 8 6 0 1 81 14 88
2014 Information technology 57 20 10 7 5 0 2 78 12 544
2014 Internal audit 50 20 15 10 4 0 0 71 14 30
2014 Evaluation 45 32 9 6 7 0 0 78 13 36
2014 Other services to the public 66 19 6 4 3 0 2 87 7 406
2014 None of the above 59 21 8 6 4 0 2 81 10 1158

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 23 7 7 3 0 8 82 11 154
2017 Federal regulators 64 12 12 2 4 0 6 81 7 111
2017 Compliance, inspection and enforcement 66 12 8 2 3 1 7 85 6 2150
2017 Communications or public affairs 68 22 4 2 1 0 3 93 3 72
2017 Access to information and privacy 77 12 9 2 0 0 0 89 2 47
2017 Security 61 16 9 4 3 1 7 83 7 776
2017 Science and technology 49 24 6 6 10 1 4 77 17 121
2017 Legal services 57 22 6 6 4 5 0 83 11 47
2017 Administration and operations 64 18 6 3 3 1 5 87 7 943
2017 Human resources 71 16 4 5 2 0 1 89 7 432
2017 Financial management 66 14 6 7 3 1 3 83 11 154
2017 Procurement 61 19 11 6 3 0 0 80 9 34
2017 Real property 64 19 5 7 0 0 5 88 8 41
2017 Materiel management 70 22 4 4 0 0 0 92 4 24
2017 Information management 71 16 6 5 0 0 2 89 5 62
2017 Information technology 58 17 10 5 6 1 3 78 12 380
2017 Internal audit 72 18 0 8 2 0 0 90 10 24
2017 Evaluation 73 14 7 0 6 0 0 87 6 14
2017 Data sciences 88 12 0 0 0 0 0 100 0 29
2017 Policy 69 14 7 4 4 0 2 85 9 264
2017 Project management 63 19 4 6 7 0 1 83 13 164
2017 Other services to the public 65 13 8 2 4 0 8 85 6 249
2017 None of the above 60 15 9 4 3 1 8 82 8 799
2014 Client contact centre 61 22 4 5 5 1 2 85 11 193
2014 Federal regulators 76 10 5 1 2 0 6 91 3 182
2014 Compliance, inspection and enforcement 68 14 6 3 3 1 6 88 6 3078
2014 Communications or public affairs 79 10 2 2 7 0 1 90 8 118
2014 Access to information and privacy 63 23 8 4 0 0 2 88 4 49
2014 Security 65 15 9 2 3 0 6 85 5 993
2014 Science and technology 55 19 3 10 11 1 2 76 21 161
2014 Legal services 70 17 8 2 0 0 4 90 2 65
2014 Administration and operations 67 15 5 4 3 0 5 87 7 1222
2014 Human resources 72 17 5 3 1 0 2 90 5 480
2014 Financial management 65 18 6 8 1 0 3 85 9 236
2014 Procurement 76 8 5 5 3 3 0 87 8 38
2014 Real property 65 17 8 3 6 0 2 83 9 67
2014 Materiel management 60 22 10 2 2 0 3 84 5 37
2014 Information management 64 26 2 1 3 0 3 93 5 88
2014 Information technology 60 18 7 6 5 0 4 82 11 543
2014 Internal audit 55 23 6 9 7 0 0 78 16 30
2014 Evaluation 59 23 3 5 11 0 0 82 16 36
2014 Other services to the public 68 13 6 3 3 1 6 87 6 407
2014 None of the above 64 16 6 3 5 1 6 85 8 1159

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 26 5 3 4 0 2 89 7 154
2017 Federal regulators 72 12 6 2 5 0 5 88 7 109
2017 Compliance, inspection and enforcement 72 13 6 2 3 0 4 89 5 2148
2017 Communications or public affairs 76 15 4 2 1 0 1 93 3 72
2017 Access to information and privacy 80 6 2 9 2 0 0 86 11 47
2017 Security 68 16 7 2 3 1 4 88 5 776
2017 Science and technology 66 15 5 6 4 2 2 84 11 122
2017 Legal services 63 17 9 2 4 5 0 84 7 47
2017 Administration and operations 74 15 4 2 2 1 2 92 4 942
2017 Human resources 82 12 3 1 1 0 1 95 2 431
2017 Financial management 76 13 3 3 3 1 1 90 7 154
2017 Procurement 75 17 6 3 0 0 0 91 3 33
2017 Real property 71 19 5 0 0 0 5 95 0 41
2017 Materiel management 75 25 0 0 0 0 0 100 0 24
2017 Information management 81 12 5 0 0 0 2 95 0 62
2017 Information technology 75 11 6 2 4 1 2 88 6 380
2017 Internal audit 80 8 4 8 0 0 0 88 8 25
2017 Evaluation 70 17 7 0 6 0 0 87 6 14
2017 Data sciences 96 4 0 0 0 0 0 100 0 29
2017 Policy 77 13 2 3 3 0 2 92 6 264
2017 Project management 76 13 4 4 3 0 0 89 7 164
2017 Other services to the public 69 12 6 1 6 0 5 86 7 250
2017 None of the above 68 14 6 3 3 1 4 87 6 797
2014 Client contact centre 67 21 4 2 3 1 1 91 5 193
2014 Federal regulators 80 7 2 1 3 1 5 93 5 183
2014 Compliance, inspection and enforcement 72 12 6 1 3 1 5 90 4 3075
2014 Communications or public affairs 83 10 1 2 2 0 2 94 5 118
2014 Access to information and privacy 84 8 0 0 4 0 4 96 4 49
2014 Security 73 12 6 1 3 0 4 89 4 992
2014 Science and technology 76 12 3 4 3 1 1 90 7 161
2014 Legal services 73 13 9 0 0 2 3 90 0 65
2014 Administration and operations 75 12 4 3 2 0 4 91 5 1220
2014 Human resources 80 13 2 1 1 0 2 96 3 480
2014 Financial management 77 14 3 2 2 0 3 93 3 236
2014 Procurement 82 8 5 0 5 0 0 90 5 38
2014 Real property 76 9 8 3 2 0 3 88 4 67
2014 Materiel management 79 16 3 2 0 0 0 95 2 37
2014 Information management 76 16 4 2 0 0 2 94 2 88
2014 Information technology 72 14 4 3 3 0 4 89 6 544
2014 Internal audit 69 21 7 0 3 0 0 90 3 30
2014 Evaluation 70 16 0 5 2 0 7 92 8 36
2014 Other services to the public 68 15 6 2 4 0 6 89 6 406
2014 None of the above 72 12 6 2 3 0 5 89 5 1160

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 24 9 9 5 6 7 73 16 155
2017 Federal regulators 53 14 11 5 3 2 12 78 9 111
2017 Compliance, inspection and enforcement 57 14 11 3 3 3 9 81 7 2150
2017 Communications or public affairs 55 31 6 0 1 5 1 92 1 72
2017 Access to information and privacy 60 19 7 2 2 0 9 87 5 46
2017 Security 48 18 12 3 4 5 10 78 9 774
2017 Science and technology 39 27 13 8 5 4 3 72 14 122
2017 Legal services 42 26 13 9 2 7 2 74 12 47
2017 Administration and operations 54 20 7 5 2 4 8 84 8 943
2017 Human resources 59 22 7 5 1 1 3 85 7 431
2017 Financial management 50 27 7 4 5 3 4 83 10 153
2017 Procurement 64 19 8 3 3 0 3 86 6 34
2017 Real property 44 28 15 2 2 0 9 79 5 40
2017 Materiel management 49 42 4 4 0 0 0 92 4 24
2017 Information management 66 19 8 2 1 3 0 89 3 62
2017 Information technology 46 23 15 8 5 1 2 71 13 378
2017 Internal audit 57 31 4 0 2 0 5 93 3 24
2017 Evaluation 41 20 23 0 6 0 11 68 6 14
2017 Data sciences 78 18 4 0 0 0 0 96 0 29
2017 Policy 53 25 11 5 3 2 1 80 8 264
2017 Project management 51 27 8 7 5 1 1 79 13 164
2017 Other services to the public 55 14 11 1 4 4 12 81 6 249
2017 None of the above 48 18 11 4 4 4 10 77 9 800
2014 Client contact centre 48 25 9 4 5 3 5 79 10 193
2014 Federal regulators 65 16 7 2 1 2 6 89 3 183
2014 Compliance, inspection and enforcement 54 17 10 3 3 3 10 82 7 3077
2014 Communications or public affairs 63 21 5 2 7 2 0 86 9 118
2014 Access to information and privacy 47 32 12 0 0 4 4 87 0 49
2014 Security 52 19 12 3 3 3 9 80 7 991
2014 Science and technology 39 28 11 10 6 1 4 70 18 161
2014 Legal services 66 13 8 2 2 2 8 88 3 65
2014 Administration and operations 56 19 9 5 3 2 6 82 8 1221
2014 Human resources 57 21 9 3 4 1 5 83 8 479
2014 Financial management 46 29 11 8 1 1 4 79 10 236
2014 Procurement 71 8 5 8 3 3 3 83 11 38
2014 Real property 53 25 12 3 4 0 3 80 8 67
2014 Materiel management 41 38 8 8 0 3 3 83 8 37
2014 Information management 48 27 13 4 2 3 2 80 7 88
2014 Information technology 47 23 14 7 3 2 4 74 11 544
2014 Internal audit 51 29 7 6 3 4 0 83 10 30
2014 Evaluation 50 27 5 3 10 0 6 81 14 36
2014 Other services to the public 58 17 8 3 3 3 9 84 6 407
2014 None of the above 50 20 11 5 4 2 9 78 10 1157

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 33 11 1 3 3 1 85 4 155
2017 Federal regulators 62 21 7 3 1 1 5 88 4 111
2017 Compliance, inspection and enforcement 63 17 9 3 2 3 4 85 5 2147
2017 Communications or public affairs 62 21 9 0 1 4 1 89 1 72
2017 Access to information and privacy 65 23 5 5 0 0 2 90 5 47
2017 Security 59 20 11 3 2 3 3 84 5 775
2017 Science and technology 53 27 6 5 2 5 2 86 8 122
2017 Legal services 44 24 9 4 2 10 6 82 8 47
2017 Administration and operations 61 21 7 3 2 3 3 88 5 942
2017 Human resources 68 19 7 2 0 2 2 90 3 431
2017 Financial management 54 29 9 3 1 2 3 87 4 154
2017 Procurement 64 16 8 0 6 6 0 85 6 34
2017 Real property 56 22 12 2 7 0 0 78 10 40
2017 Materiel management 71 13 8 0 4 4 0 87 4 24
2017 Information management 64 18 12 3 1 2 0 84 4 62
2017 Information technology 50 23 11 3 4 4 6 81 8 379
2017 Internal audit 60 18 4 0 0 13 4 95 0 25
2017 Evaluation 54 12 16 0 6 12 0 75 7 14
2017 Data sciences 72 11 17 0 0 0 0 83 0 29
2017 Policy 58 22 8 2 2 3 5 87 5 264
2017 Project management 61 23 9 2 2 2 1 86 4 162
2017 Other services to the public 65 14 9 2 2 3 4 85 5 250
2017 None of the above 57 22 9 3 2 3 4 85 5 798
2014 Client contact centre 54 29 5 3 3 5 2 88 6 193
2014 Federal regulators 73 12 7 1 0 3 5 92 1 183
2014 Compliance, inspection and enforcement 62 18 7 3 3 3 5 87 6 3076
2014 Communications or public affairs 73 16 5 3 1 1 2 91 4 118
2014 Access to information and privacy 66 26 2 2 0 0 4 96 2 49
2014 Security 57 22 9 3 2 2 4 84 6 991
2014 Science and technology 46 28 12 2 5 4 3 80 7 160
2014 Legal services 63 17 8 0 2 8 3 90 2 65
2014 Administration and operations 60 20 8 3 2 4 4 86 5 1222
2014 Human resources 65 17 6 3 2 2 4 88 6 479
2014 Financial management 56 27 10 1 1 3 3 87 2 236
2014 Procurement 65 13 16 3 0 3 0 81 3 38
2014 Real property 54 25 13 3 2 3 0 82 5 67
2014 Materiel management 50 28 16 5 0 0 0 79 5 36
2014 Information management 64 20 8 5 1 0 2 86 6 88
2014 Information technology 52 22 11 3 3 4 5 81 6 544
2014 Internal audit 53 30 7 3 0 3 3 89 4 30
2014 Evaluation 51 25 17 5 0 0 2 78 5 36
2014 Other services to the public 63 18 7 1 2 3 6 89 3 407
2014 None of the above 56 20 9 3 2 4 5 85 5 1160

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 27 73 153
2017 Federal regulators 36 64 110
2017 Compliance, inspection and enforcement 29 71 2148
2017 Communications or public affairs 15 85 72
2017 Access to information and privacy 25 75 47
2017 Security 25 75 772
2017 Science and technology 15 85 122
2017 Legal services 24 76 47
2017 Administration and operations 24 76 942
2017 Human resources 21 79 428
2017 Financial management 19 81 154
2017 Procurement 14 86 34
2017 Real property 28 72 41
2017 Information management 28 72 62
2017 Information technology 20 80 378
2017 Evaluation 38 62 14
2017 Policy 24 76 264
2017 Project management 27 73 164
2017 Other services to the public 37 63 250
2017 None of the above 25 75 795
2014 Client contact centre 21 79 193
2014 Federal regulators 25 75 182
2014 Compliance, inspection and enforcement 26 74 3069
2014 Communications or public affairs 20 80 118
2014 Access to information and privacy 19 81 49
2014 Security 26 74 992
2014 Science and technology 13 87 161
2014 Legal services 17 83 65
2014 Administration and operations 19 81 1222
2014 Human resources 19 81 479
2014 Financial management 19 81 234
2014 Procurement 14 86 37
2014 Real property 25 75 66
2014 Materiel management 17 83 37
2014 Information management 21 79 88
2014 Information technology 15 85 544
2014 Internal audit 20 80 30
2014 Evaluation 13 87 36
2014 Other services to the public 27 73 406
2014 None of the above 25 75 1157

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 42
2017 Federal regulators 42 40
2017 Compliance, inspection and enforcement 56 624
2017 Communications or public affairs 64 11
2017 Security 57 191
2017 Science and technology 61 17
2017 Legal services 75 11
2017 Administration and operations 57 223
2017 Human resources 52 90
2017 Financial management 38 28
2017 Real property 41 12
2017 Information management 67 18
2017 Information technology 50 75
2017 Policy 50 61
2017 Project management 39 45
2017 Other services to the public 63 91
2017 None of the above 54 197
2014 Client contact centre 63 40
2014 Federal regulators 58 45
2014 Compliance, inspection and enforcement 52 786
2014 Communications or public affairs 26 24
2014 Security 58 250
2014 Science and technology 65 20
2014 Legal services 56 11
2014 Administration and operations 52 230
2014 Human resources 32 89
2014 Financial management 30 44
2014 Real property 45 16
2014 Information management 44 18
2014 Information technology 58 82
2014 Other services to the public 52 108
2014 None of the above 53 285

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 42
2017 Federal regulators 86 40
2017 Compliance, inspection and enforcement 71 624
2017 Communications or public affairs 54 11
2017 Access to information and privacy 74 12
2017 Security 65 191
2017 Science and technology 60 17
2017 Legal services 61 11
2017 Administration and operations 61 223
2017 Human resources 57 90
2017 Financial management 65 28
2017 Real property 84 12
2017 Information management 43 18
2017 Information technology 56 75
2017 Policy 70 61
2017 Project management 76 45
2017 Other services to the public 65 91
2017 None of the above 70 197
2014 Client contact centre 52 40
2014 Federal regulators 62 45
2014 Compliance, inspection and enforcement 67 786
2014 Communications or public affairs 78 24
2014 Security 62 250
2014 Science and technology 51 20
2014 Legal services 72 11
2014 Administration and operations 67 230
2014 Human resources 75 89
2014 Financial management 88 44
2014 Real property 74 16
2014 Information management 84 18
2014 Information technology 63 82
2014 Other services to the public 63 108
2014 None of the above 66 285

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 42
2017 Compliance, inspection and enforcement 8 624
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 11 191
2017 Legal services 0 11
2017 Administration and operations 11 223
2017 Human resources 11 90
2017 Information technology 18 75
2017 Policy 15 61
2017 Project management 11 45
2017 Other services to the public 5 91
2017 None of the above 10 197
2014 Compliance, inspection and enforcement 8 786
2014 Communications or public affairs 0 24
2014 Security 6 250
2014 Legal services 0 11
2014 Administration and operations 5 230
2014 Information technology 11 82
2014 Other services to the public 7 108
2014 None of the above 9 285

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 624
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 5 191
2017 Science and technology 0 17
2017 Financial management 0 28
2017 Real property 0 12
2017 Information management 0 18
2017 Project management 0 45
2017 Other services to the public 7 91
2017 None of the above 7 197
2014 Client contact centre 0 40
2014 Compliance, inspection and enforcement 8 786
2014 Communications or public affairs 0 24
2014 Security 8 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Financial management 0 44
2014 Real property 0 16
2014 Information management 0 18
2014 Information technology 0 82
2014 Other services to the public 9 108
2014 None of the above 6 285

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 4 624
2017 Access to information and privacy 0 12
2017 Security 5 191
2017 Science and technology 0 17
2017 Legal services 0 11
2017 Administration and operations 4 223
2017 Human resources 5 90
2017 Real property 0 12
2017 Project management 0 45
2017 Other services to the public 5 91
2017 None of the above 6 197
2014 Federal regulators 0 45
2014 Compliance, inspection and enforcement 3 786
2014 Security 3 250
2014 Legal services 0 11
2014 Administration and operations 3 230
2014 Other services to the public 5 108
2014 None of the above 3 285

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 42
2017 Federal regulators 15 40
2017 Compliance, inspection and enforcement 28 624
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 28 191
2017 Science and technology 0 17
2017 Administration and operations 7 223
2017 Information management 0 18
2017 Information technology 0 75
2017 Project management 0 45
2017 Other services to the public 21 91
2017 None of the above 18 197
2014 Client contact centre 23 40
2014 Federal regulators 17 45
2014 Compliance, inspection and enforcement 26 786
2014 Communications or public affairs 0 24
2014 Security 24 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Administration and operations 4 230
2014 Financial management 0 44
2014 Real property 0 16
2014 Other services to the public 29 108
2014 None of the above 16 285

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 42
2017 Compliance, inspection and enforcement 2 624
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Science and technology 0 17
2017 Legal services 0 11
2017 Administration and operations 2 223
2017 Human resources 6 90
2017 Financial management 0 28
2017 Real property 0 12
2017 Policy 0 61
2014 Federal regulators 0 45
2014 Compliance, inspection and enforcement 3 786
2014 Communications or public affairs 0 24
2014 Security 4 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Administration and operations 3 230
2014 Real property 0 16
2014 Other services to the public 10 108
2014 None of the above 4 285

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 38 42
2017 Federal regulators 32 40
2017 Compliance, inspection and enforcement 45 625
2017 Access to information and privacy 43 12
2017 Security 39 191
2017 Science and technology 38 17
2017 Administration and operations 38 223
2017 Human resources 26 90
2017 Financial management 44 28
2017 Real property 41 12
2017 Information management 40 18
2017 Information technology 39 75
2017 Policy 49 61
2017 Project management 49 45
2017 Other services to the public 39 91
2017 None of the above 38 197
2014 Client contact centre 38 40
2014 Federal regulators 34 45
2014 Compliance, inspection and enforcement 41 785
2014 Communications or public affairs 23 24
2014 Security 36 250
2014 Science and technology 41 20
2014 Legal services 47 11
2014 Administration and operations 38 231
2014 Human resources 28 89
2014 Financial management 40 44
2014 Information management 55 18
2014 Information technology 50 82
2014 Other services to the public 40 108
2014 None of the above 39 285

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 42
2017 Federal regulators 50 40
2017 Compliance, inspection and enforcement 43 625
2017 Access to information and privacy 56 12
2017 Security 29 191
2017 Science and technology 52 17
2017 Administration and operations 35 223
2017 Human resources 36 90
2017 Financial management 42 28
2017 Real property 58 12
2017 Information management 44 18
2017 Information technology 42 75
2017 Policy 47 61
2017 Project management 30 45
2017 Other services to the public 33 91
2017 None of the above 31 197
2014 Client contact centre 47 40
2014 Federal regulators 31 45
2014 Compliance, inspection and enforcement 35 785
2014 Communications or public affairs 38 24
2014 Security 31 250
2014 Science and technology 51 20
2014 Legal services 56 11
2014 Administration and operations 39 231
2014 Human resources 41 89
2014 Financial management 47 44
2014 Real property 44 16
2014 Information management 40 18
2014 Information technology 38 82
2014 Other services to the public 34 108
2014 None of the above 35 285

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 55 42
2017 Federal regulators 40 40
2017 Compliance, inspection and enforcement 52 625
2017 Communications or public affairs 44 11
2017 Access to information and privacy 44 12
2017 Security 50 191
2017 Science and technology 47 17
2017 Administration and operations 46 223
2017 Human resources 50 90
2017 Financial management 47 28
2017 Real property 66 12
2017 Information management 43 18
2017 Information technology 60 75
2017 Policy 50 61
2017 Project management 29 45
2017 Other services to the public 50 91
2017 None of the above 47 197
2014 Client contact centre 47 40
2014 Federal regulators 31 45
2014 Compliance, inspection and enforcement 44 785
2014 Communications or public affairs 28 24
2014 Security 44 250
2014 Science and technology 60 20
2014 Administration and operations 48 231
2014 Human resources 49 89
2014 Financial management 42 44
2014 Real property 57 16
2014 Information management 57 18
2014 Information technology 48 82
2014 Other services to the public 51 108
2014 None of the above 45 285

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 42
2017 Federal regulators 45 40
2017 Compliance, inspection and enforcement 45 625
2017 Access to information and privacy 49 12
2017 Security 39 191
2017 Science and technology 61 17
2017 Legal services 46 11
2017 Administration and operations 45 223
2017 Human resources 36 90
2017 Financial management 51 28
2017 Real property 49 12
2017 Information management 42 18
2017 Information technology 40 75
2017 Policy 39 61
2017 Project management 47 45
2017 Other services to the public 39 91
2017 None of the above 48 197
2014 Client contact centre 32 40
2014 Federal regulators 47 45
2014 Compliance, inspection and enforcement 43 785
2014 Communications or public affairs 33 24
2014 Security 43 250
2014 Science and technology 51 20
2014 Administration and operations 35 231
2014 Human resources 48 89
2014 Financial management 45 44
2014 Real property 38 16
2014 Information management 33 18
2014 Information technology 45 82
2014 Other services to the public 48 108
2014 None of the above 41 285

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 42
2017 Federal regulators 27 40
2017 Compliance, inspection and enforcement 38 625
2017 Security 27 191
2017 Science and technology 44 17
2017 Administration and operations 31 223
2017 Human resources 30 90
2017 Financial management 25 28
2017 Real property 40 12
2017 Information management 27 18
2017 Information technology 31 75
2017 Policy 28 61
2017 Project management 25 45
2017 Other services to the public 28 91
2017 None of the above 27 197
2014 Client contact centre 25 40
2014 Federal regulators 25 45
2014 Compliance, inspection and enforcement 32 785
2014 Communications or public affairs 32 24
2014 Security 23 250
2014 Science and technology 30 20
2014 Administration and operations 30 231
2014 Human resources 31 89
2014 Financial management 23 44
2014 Real property 56 16
2014 Information management 34 18
2014 Information technology 37 82
2014 Other services to the public 22 108
2014 None of the above 32 285

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 62 42
2017 Federal regulators 65 40
2017 Compliance, inspection and enforcement 62 625
2017 Communications or public affairs 73 11
2017 Access to information and privacy 43 12
2017 Security 64 191
2017 Science and technology 54 17
2017 Legal services 48 11
2017 Administration and operations 60 223
2017 Human resources 56 90
2017 Financial management 62 28
2017 Information management 46 18
2017 Information technology 49 75
2017 Policy 63 61
2017 Project management 66 45
2017 Other services to the public 59 91
2017 None of the above 57 197
2014 Client contact centre 70 40
2014 Federal regulators 63 45
2014 Compliance, inspection and enforcement 62 785
2014 Communications or public affairs 45 24
2014 Security 62 250
2014 Science and technology 60 20
2014 Legal services 72 11
2014 Administration and operations 57 231
2014 Human resources 60 89
2014 Financial management 61 44
2014 Real property 68 16
2014 Information management 50 18
2014 Information technology 54 82
2014 Other services to the public 57 108
2014 None of the above 59 285

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 45 42
2017 Federal regulators 30 40
2017 Compliance, inspection and enforcement 45 625
2017 Access to information and privacy 40 12
2017 Security 42 191
2017 Science and technology 28 17
2017 Administration and operations 43 223
2017 Human resources 31 90
2017 Financial management 32 28
2017 Information management 40 18
2017 Information technology 32 75
2017 Policy 48 61
2017 Project management 40 45
2017 Other services to the public 33 91
2017 None of the above 42 197
2014 Client contact centre 37 40
2014 Federal regulators 49 45
2014 Compliance, inspection and enforcement 40 785
2014 Communications or public affairs 24 24
2014 Security 41 250
2014 Science and technology 36 20
2014 Administration and operations 36 231
2014 Human resources 30 89
2014 Financial management 30 44
2014 Real property 38 16
2014 Information management 39 18
2014 Information technology 25 82
2014 Other services to the public 38 108
2014 None of the above 37 285

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 42
2017 Federal regulators 0 40
2017 Compliance, inspection and enforcement 4 625
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 4 191
2017 Science and technology 0 17
2017 Legal services 0 11
2017 Human resources 0 90
2017 Financial management 0 28
2017 Real property 0 12
2017 Information management 0 18
2017 Project management 0 45
2017 None of the above 3 197
2014 Client contact centre 0 40
2014 Federal regulators 0 45
2014 Compliance, inspection and enforcement 3 785
2014 Communications or public affairs 0 24
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Information management 0 18
2014 None of the above 2 285

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 13 625
2017 Access to information and privacy 0 12
2017 Security 15 191
2017 Science and technology 0 17
2017 Legal services 0 11
2017 Administration and operations 11 223
2017 Human resources 8 90
2017 Real property 0 12
2017 Information technology 7 75
2017 Project management 12 45
2017 Other services to the public 14 91
2017 None of the above 16 197
2014 Client contact centre 13 40
2014 Federal regulators 13 45
2014 Compliance, inspection and enforcement 10 785
2014 Security 13 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Administration and operations 7 231
2014 Human resources 10 89
2014 Real property 0 16
2014 Information technology 10 82
2014 Other services to the public 15 108
2014 None of the above 16 285

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 42
2017 Federal regulators 13 40
2017 Compliance, inspection and enforcement 15 625
2017 Communications or public affairs 0 11
2017 Security 18 191
2017 Administration and operations 8 223
2017 Human resources 9 90
2017 Information technology 8 75
2017 Policy 19 61
2017 Other services to the public 15 91
2017 None of the above 13 197
2014 Client contact centre 18 40
2014 Federal regulators 15 45
2014 Compliance, inspection and enforcement 13 785
2014 Security 16 250
2014 Administration and operations 10 231
2014 Human resources 6 89
2014 Financial management 11 44
2014 Information technology 16 82
2014 Other services to the public 17 108
2014 None of the above 12 285

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 42
2017 Federal regulators 65 40
2017 Compliance, inspection and enforcement 63 625
2017 Communications or public affairs 47 11
2017 Access to information and privacy 59 12
2017 Security 55 191
2017 Science and technology 61 17
2017 Legal services 43 11
2017 Administration and operations 49 223
2017 Human resources 50 90
2017 Financial management 52 28
2017 Real property 65 12
2017 Information management 27 18
2017 Information technology 40 75
2017 Policy 49 61
2017 Project management 47 45
2017 Other services to the public 56 91
2017 None of the above 64 197
2014 Client contact centre 48 40
2014 Federal regulators 44 45
2014 Compliance, inspection and enforcement 58 785
2014 Communications or public affairs 54 24
2014 Security 49 250
2014 Science and technology 40 20
2014 Legal services 56 11
2014 Administration and operations 47 231
2014 Human resources 51 89
2014 Financial management 57 44
2014 Real property 50 16
2014 Information management 63 18
2014 Information technology 45 82
2014 Other services to the public 57 108
2014 None of the above 53 285

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 42
2017 Federal regulators 25 40
2017 Compliance, inspection and enforcement 35 625
2017 Access to information and privacy 39 12
2017 Security 34 191
2017 Administration and operations 23 223
2017 Human resources 12 90
2017 Financial management 41 28
2017 Information technology 30 75
2017 Policy 43 61
2017 Project management 39 45
2017 Other services to the public 37 91
2017 None of the above 28 197
2014 Client contact centre 38 40
2014 Federal regulators 36 45
2014 Compliance, inspection and enforcement 36 785
2014 Communications or public affairs 19 24
2014 Security 22 250
2014 Science and technology 25 20
2014 Administration and operations 25 231
2014 Human resources 22 89
2014 Financial management 29 44
2014 Real property 38 16
2014 Information management 40 18
2014 Information technology 37 82
2014 Other services to the public 33 108
2014 None of the above 33 285

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 18 40
2017 Compliance, inspection and enforcement 15 625
2017 Security 13 191
2017 Administration and operations 13 223
2017 Human resources 16 90
2017 Information technology 7 75
2017 Project management 13 45
2017 Other services to the public 19 91
2017 None of the above 19 197
2014 Client contact centre 13 40
2014 Federal regulators 11 45
2014 Compliance, inspection and enforcement 17 785
2014 Security 17 250
2014 Science and technology 25 20
2014 Administration and operations 15 231
2014 Human resources 8 89
2014 Financial management 13 44
2014 Information technology 8 82
2014 Other services to the public 26 108
2014 None of the above 15 285

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 47 42
2017 Federal regulators 38 40
2017 Compliance, inspection and enforcement 43 625
2017 Communications or public affairs 65 11
2017 Access to information and privacy 46 12
2017 Security 47 191
2017 Science and technology 64 17
2017 Legal services 64 11
2017 Administration and operations 53 225
2017 Human resources 51 90
2017 Financial management 53 28
2017 Real property 73 12
2017 Information management 57 18
2017 Information technology 55 75
2017 Policy 57 61
2017 Project management 61 45
2017 Other services to the public 46 91
2017 None of the above 47 196
2014 Client contact centre 45 40
2014 Federal regulators 37 45
2014 Compliance, inspection and enforcement 47 786
2014 Communications or public affairs 38 24
2014 Security 41 249
2014 Science and technology 66 20
2014 Legal services 56 11
2014 Administration and operations 46 231
2014 Human resources 49 89
2014 Financial management 59 44
2014 Real property 64 16
2014 Information management 55 18
2014 Information technology 54 81
2014 Other services to the public 44 107
2014 None of the above 44 285

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 42
2017 Federal regulators 18 40
2017 Compliance, inspection and enforcement 32 625
2017 Security 26 191
2017 Legal services 46 11
2017 Administration and operations 26 225
2017 Human resources 21 90
2017 Financial management 31 28
2017 Information technology 25 75
2017 Policy 36 61
2017 Project management 34 45
2017 Other services to the public 21 91
2017 None of the above 26 196
2014 Client contact centre 35 40
2014 Federal regulators 38 45
2014 Compliance, inspection and enforcement 32 786
2014 Communications or public affairs 36 24
2014 Security 27 249
2014 Science and technology 46 20
2014 Administration and operations 30 231
2014 Human resources 37 89
2014 Financial management 31 44
2014 Real property 32 16
2014 Information management 37 18
2014 Information technology 24 81
2014 Other services to the public 20 107
2014 None of the above 23 285

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 6 625
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 6 191
2017 Science and technology 0 17
2017 Legal services 0 11
2017 Administration and operations 7 225
2017 Human resources 9 90
2017 Policy 11 61
2017 Other services to the public 7 91
2017 None of the above 9 196
2014 Compliance, inspection and enforcement 7 786
2014 Security 6 249
2014 Administration and operations 7 231
2014 Human resources 12 89
2014 Financial management 10 44
2014 Information technology 7 81
2014 Other services to the public 8 107
2014 None of the above 7 285

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 42
2017 Federal regulators 32 40
2017 Compliance, inspection and enforcement 27 625
2017 Security 23 191
2017 Administration and operations 18 225
2017 Human resources 13 90
2017 Financial management 21 28
2017 Information management 28 18
2017 Information technology 6 75
2017 Policy 17 61
2017 Other services to the public 31 91
2017 None of the above 25 196
2014 Client contact centre 27 40
2014 Federal regulators 18 45
2014 Compliance, inspection and enforcement 27 786
2014 Security 22 249
2014 Administration and operations 21 231
2014 Human resources 7 89
2014 Financial management 24 44
2014 Information technology 19 81
2014 Other services to the public 34 107
2014 None of the above 18 285

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 15 40
2017 Compliance, inspection and enforcement 8 625
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 9 191
2017 Administration and operations 11 225
2017 Human resources 5 90
2017 Information technology 8 75
2017 Policy 11 61
2017 None of the above 8 196
2014 Client contact centre 15 40
2014 Compliance, inspection and enforcement 11 786
2014 Security 7 249
2014 Science and technology 24 20
2014 Administration and operations 11 231
2014 Human resources 13 89
2014 Real property 32 16
2014 Other services to the public 12 107
2014 None of the above 7 285

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 42
2017 Federal regulators 15 40
2017 Compliance, inspection and enforcement 16 625
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 11 191
2017 Legal services 0 11
2017 Administration and operations 5 225
2017 Human resources 11 90
2017 Other services to the public 20 91
2017 None of the above 10 196
2014 Federal regulators 11 45
2014 Compliance, inspection and enforcement 16 786
2014 Security 14 249
2014 Legal services 0 11
2014 Administration and operations 11 231
2014 Financial management 0 44
2014 Information management 0 18
2014 Information technology 0 81
2014 Other services to the public 12 107
2014 None of the above 9 285

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 42
2017 Federal regulators 23 40
2017 Compliance, inspection and enforcement 17 625
2017 Security 20 191
2017 Administration and operations 14 225
2017 Human resources 10 90
2017 Information technology 14 75
2017 Policy 11 61
2017 Project management 18 45
2017 Other services to the public 17 91
2017 None of the above 14 196
2014 Client contact centre 20 40
2014 Federal regulators 18 45
2014 Compliance, inspection and enforcement 18 786
2014 Security 17 249
2014 Administration and operations 19 231
2014 Human resources 12 89
2014 Financial management 14 44
2014 Information technology 12 81
2014 Other services to the public 16 107
2014 None of the above 15 285

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 15 40
2017 Compliance, inspection and enforcement 11 625
2017 Security 9 191
2017 Science and technology 0 17
2017 Administration and operations 10 225
2017 Human resources 17 90
2017 Policy 17 61
2017 Project management 15 45
2017 Other services to the public 10 91
2017 None of the above 12 196
2014 Federal regulators 20 45
2014 Compliance, inspection and enforcement 12 786
2014 Security 8 249
2014 Administration and operations 12 231
2014 Human resources 17 89
2014 Financial management 13 44
2014 Information technology 12 81
2014 Other services to the public 14 107
2014 None of the above 12 285

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 42
2017 Federal regulators 30 40
2017 Compliance, inspection and enforcement 25 625
2017 Security 31 191
2017 Science and technology 30 17
2017 Administration and operations 25 225
2017 Human resources 32 90
2017 Financial management 29 28
2017 Information management 26 18
2017 Information technology 29 75
2017 Policy 27 61
2017 Project management 23 45
2017 Other services to the public 27 91
2017 None of the above 30 196
2014 Client contact centre 23 40
2014 Federal regulators 25 45
2014 Compliance, inspection and enforcement 26 786
2014 Communications or public affairs 23 24
2014 Security 31 249
2014 Administration and operations 26 231
2014 Human resources 25 89
2014 Financial management 24 44
2014 Information management 40 18
2014 Information technology 24 81
2014 Other services to the public 32 107
2014 None of the above 31 285

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 18 34
2017 Compliance, inspection and enforcement 12 524
2017 Security 14 170
2017 Science and technology 0 16
2017 Administration and operations 13 214
2017 Human resources 8 81
2017 Information technology 13 72
2017 None of the above 10 175
2014 Client contact centre 18 39
2014 Federal regulators 18 40
2014 Compliance, inspection and enforcement 11 664
2014 Communications or public affairs 0 23
2014 Security 10 216
2014 Administration and operations 11 207
2014 Human resources 12 85
2014 Information technology 9 81
2014 None of the above 9 258

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 35
2017 Compliance, inspection and enforcement 16 524
2017 Security 14 170
2017 Science and technology 38 16
2017 Administration and operations 19 214
2017 Human resources 20 81
2017 Information technology 13 72
2017 Policy 17 59
2017 Project management 12 44
2017 Other services to the public 11 73
2017 None of the above 14 175
2014 Federal regulators 15 40
2014 Compliance, inspection and enforcement 16 664
2014 Communications or public affairs 20 23
2014 Security 17 216
2014 Administration and operations 6 207
2014 Human resources 16 85
2014 Financial management 14 44
2014 Information management 27 18
2014 Information technology 14 81
2014 Other services to the public 10 94
2014 None of the above 15 258

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 35
2017 Federal regulators 18 34
2017 Compliance, inspection and enforcement 10 524
2017 Security 9 170
2017 Administration and operations 9 214
2017 Information technology 9 72
2017 Other services to the public 11 73
2017 None of the above 10 175
2014 Client contact centre 15 39
2014 Federal regulators 18 40
2014 Compliance, inspection and enforcement 13 664
2014 Communications or public affairs 0 23
2014 Security 14 216
2014 Legal services 0 11
2014 Administration and operations 7 207
2014 Human resources 14 85
2014 Real property 0 15
2014 Information management 28 18
2014 Information technology 10 81
2014 Other services to the public 12 94
2014 None of the above 11 258

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 6 524
2017 Security 9 170
2017 Science and technology 0 16
2017 Administration and operations 7 214
2017 Human resources 6 81
2017 Information technology 8 72
2017 Other services to the public 7 73
2017 None of the above 9 175
2014 Federal regulators 25 40
2014 Compliance, inspection and enforcement 8 664
2014 Security 10 216
2014 Administration and operations 6 207
2014 Human resources 9 85
2014 Real property 0 15
2014 Other services to the public 5 94
2014 None of the above 7 258

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 34
2017 Compliance, inspection and enforcement 5 524
2017 Security 5 170
2017 Administration and operations 9 214
2017 Human resources 10 81
2017 Information technology 7 72
2017 Policy 14 59
2017 Other services to the public 10 73
2017 None of the above 6 175
2014 Compliance, inspection and enforcement 7 664
2014 Security 7 216
2014 Administration and operations 8 207
2014 Human resources 6 85
2014 Financial management 14 44
2014 Information technology 7 81
2014 Other services to the public 6 94
2014 None of the above 6 258

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 524
2017 Security 8 170
2017 Science and technology 30 16
2017 Administration and operations 8 214
2017 Human resources 13 81
2017 Information technology 12 72
2017 Policy 17 59
2017 Other services to the public 16 73
2017 None of the above 7 175
2014 Client contact centre 18 39
2014 Compliance, inspection and enforcement 8 664
2014 Security 6 216
2014 Administration and operations 14 207
2014 Human resources 15 85
2014 Information technology 15 81
2014 Other services to the public 6 94
2014 None of the above 10 258

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 5 524
2017 Security 5 170
2017 Administration and operations 12 214
2017 Human resources 22 81
2017 Information technology 13 72
2017 Policy 15 59
2017 Project management 12 44
2017 None of the above 6 175
2014 Compliance, inspection and enforcement 6 664
2014 Security 9 216
2014 Administration and operations 13 207
2014 Human resources 15 85
2014 Financial management 29 44
2014 Information technology 11 81
2014 Other services to the public 7 94
2014 None of the above 11 258

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 35
2017 Federal regulators 18 34
2017 Compliance, inspection and enforcement 11 524
2017 Security 8 170
2017 Administration and operations 9 214
2017 Human resources 14 81
2017 Information technology 10 72
2017 Project management 12 44
2017 Other services to the public 12 73
2017 None of the above 9 175
2014 Compliance, inspection and enforcement 9 664
2014 Security 10 216
2014 Legal services 0 11
2014 Administration and operations 11 207
2014 Other services to the public 11 94
2014 None of the above 6 258

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 35
2017 Compliance, inspection and enforcement 9 524
2017 Communications or public affairs 0 11
2017 Security 12 170
2017 Administration and operations 13 214
2017 Human resources 11 81
2017 Information technology 11 72
2017 Policy 15 59
2017 Other services to the public 14 73
2017 None of the above 11 175
2014 Client contact centre 13 39
2014 Compliance, inspection and enforcement 10 664
2014 Security 14 216
2014 Legal services 0 11
2014 Administration and operations 11 207
2014 Human resources 13 85
2014 Information technology 9 81
2014 Other services to the public 9 94
2014 None of the above 9 258

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 32 35
2017 Federal regulators 24 34
2017 Compliance, inspection and enforcement 38 524
2017 Access to information and privacy 0 12
2017 Security 24 170
2017 Science and technology 36 16
2017 Administration and operations 24 214
2017 Human resources 18 81
2017 Financial management 20 25
2017 Information technology 26 72
2017 Policy 23 59
2017 Project management 36 44
2017 Other services to the public 36 73
2017 None of the above 32 175
2014 Client contact centre 13 39
2014 Federal regulators 34 40
2014 Compliance, inspection and enforcement 34 664
2014 Communications or public affairs 31 23
2014 Security 26 216
2014 Administration and operations 23 207
2014 Human resources 24 85
2014 Financial management 29 44
2014 Real property 32 15
2014 Information technology 29 81
2014 Other services to the public 29 94
2014 None of the above 26 258

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 524
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 11 170
2017 Science and technology 0 16
2017 Administration and operations 9 214
2017 Human resources 7 81
2017 Information technology 10 72
2017 Policy 14 59
2017 Project management 11 44
2017 Other services to the public 14 73
2017 None of the above 11 175
2014 Federal regulators 14 40
2014 Compliance, inspection and enforcement 10 664
2014 Security 11 216
2014 Science and technology 0 18
2014 Legal services 0 11
2014 Administration and operations 8 207
2014 Human resources 11 85
2014 Financial management 16 44
2014 Real property 0 15
2014 Information technology 9 81
2014 Other services to the public 11 94
2014 None of the above 10 258

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 54 35
2017 Federal regulators 56 34
2017 Compliance, inspection and enforcement 56 524
2017 Communications or public affairs 44 11
2017 Security 52 170
2017 Science and technology 60 16
2017 Administration and operations 42 214
2017 Human resources 39 81
2017 Financial management 35 25
2017 Information management 34 17
2017 Information technology 53 72
2017 Policy 55 59
2017 Project management 56 44
2017 Other services to the public 48 73
2017 None of the above 48 175
2014 Client contact centre 41 39
2014 Federal regulators 52 40
2014 Compliance, inspection and enforcement 54 664
2014 Communications or public affairs 51 23
2014 Security 48 216
2014 Science and technology 50 18
2014 Administration and operations 46 207
2014 Human resources 51 85
2014 Financial management 49 44
2014 Real property 53 15
2014 Information management 46 18
2014 Information technology 46 81
2014 Other services to the public 47 94
2014 None of the above 42 258

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 35
2017 Federal regulators 0 34
2017 Compliance, inspection and enforcement 2 524
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Science and technology 0 16
2017 Legal services 0 11
2017 Administration and operations 2 214
2017 Human resources 0 81
2017 Financial management 0 25
2017 Information management 0 17
2017 Information technology 0 72
2017 Project management 0 44
2014 Client contact centre 0 39
2014 Compliance, inspection and enforcement 1 664
2014 Communications or public affairs 0 23
2014 Security 3 216
2014 Science and technology 0 18
2014 Legal services 0 11
2014 Financial management 0 44
2014 Real property 0 15
2014 Information management 0 18
2014 Information technology 0 81
2014 None of the above 0 258

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 62 35
2017 Federal regulators 55 34
2017 Compliance, inspection and enforcement 65 524
2017 Communications or public affairs 43 11
2017 Security 60 170
2017 Science and technology 56 16
2017 Legal services 43 11
2017 Administration and operations 54 214
2017 Human resources 51 81
2017 Financial management 52 25
2017 Information management 29 17
2017 Information technology 59 72
2017 Policy 51 59
2017 Project management 57 44
2017 Other services to the public 66 73
2017 None of the above 61 175
2014 Client contact centre 49 39
2014 Federal regulators 53 40
2014 Compliance, inspection and enforcement 62 664
2014 Communications or public affairs 54 23
2014 Security 60 216
2014 Science and technology 51 18
2014 Administration and operations 55 207
2014 Human resources 57 85
2014 Financial management 57 44
2014 Real property 54 15
2014 Information management 51 18
2014 Information technology 72 81
2014 Other services to the public 64 94
2014 None of the above 57 258

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 35
2017 Compliance, inspection and enforcement 2 524
2017 Communications or public affairs 0 11
2017 Access to information and privacy 0 12
2017 Security 3 170
2017 Legal services 0 11
2017 Financial management 0 25
2017 Information management 0 17
2017 Information technology 0 72
2017 Project management 0 44

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 35
2017 Compliance, inspection and enforcement 14 524
2017 Access to information and privacy 0 12
2017 Security 13 170
2017 Administration and operations 13 214
2017 Human resources 22 81
2017 Information technology 9 72
2017 Policy 12 59
2017 Other services to the public 15 73
2017 None of the above 19 175
2014 Client contact centre 20 39
2014 Federal regulators 20 40
2014 Compliance, inspection and enforcement 14 664
2014 Security 11 216
2014 Administration and operations 14 207
2014 Human resources 11 85
2014 Information technology 9 81
2014 Other services to the public 16 94
2014 None of the above 17 258

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 100 0 42
2017 Federal regulators 100 0 40
2017 Compliance, inspection and enforcement 100 0 624
2017 Communications or public affairs 93 7 11
2017 Access to information and privacy 92 8 12
2017 Security 100 0 191
2017 Science and technology 94 6 17
2017 Legal services 91 9 11
2017 Administration and operations 97 3 225
2017 Human resources 89 11 90
2017 Financial management 100 0 28
2017 Real property 77 23 12
2017 Information management 94 6 18
2017 Information technology 96 4 76
2017 Policy 98 2 61
2017 Project management 98 2 45
2017 Other services to the public 99 1 91
2017 None of the above 99 1 196

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 21 19 8 17 18 10 38 36 155
2017 Federal regulators 9 18 25 14 21 10 4 30 41 111
2017 Compliance, inspection and enforcement 8 14 22 14 22 17 4 28 45 2150
2017 Communications or public affairs 13 18 18 8 4 34 4 50 21 72
2017 Access to information and privacy 10 20 19 6 13 26 6 44 28 47
2017 Security 10 17 23 12 20 14 4 32 39 776
2017 Science and technology 11 12 28 5 8 30 6 36 20 119
2017 Legal services 10 19 30 4 8 17 11 41 17 47
2017 Administration and operations 14 18 22 10 12 18 7 43 29 943
2017 Human resources 13 23 19 8 8 23 6 51 22 432
2017 Financial management 17 14 21 6 9 24 10 46 23 154
2017 Procurement 9 17 25 3 5 31 10 43 14 34
2017 Real property 17 7 24 12 17 20 4 32 37 41
2017 Materiel management 8 21 25 5 8 21 12 43 20 24
2017 Information management 11 14 32 13 8 16 7 32 27 62
2017 Information technology 14 13 27 7 9 23 7 38 23 380
2017 Internal audit 28 12 18 4 2 23 13 62 10 25
2017 Evaluation 17 0 25 0 14 38 6 30 25 14
2017 Data sciences 20 16 12 6 0 34 11 67 11 29
2017 Policy 8 15 23 11 12 22 8 33 34 264
2017 Project management 6 19 23 10 15 21 6 34 34 164
2017 Other services to the public 6 15 20 12 26 15 5 27 48 250
2017 None of the above 10 16 23 10 18 19 4 34 37 801
2014 Client contact centre 12 19 23 7 11 18 8 43 25 193
2014 Federal regulators 13 16 28 9 13 18 3 37 28 183
2014 Compliance, inspection and enforcement 8 17 23 12 17 18 5 32 38 3077
2014 Communications or public affairs 10 14 21 4 7 34 9 43 20 118
2014 Access to information and privacy 16 14 19 4 6 25 16 50 18 49
2014 Security 11 17 23 11 14 18 5 37 33 991
2014 Science and technology 13 17 20 2 6 26 15 51 15 161
2014 Legal services 11 13 22 6 9 34 4 39 25 65
2014 Administration and operations 16 19 20 8 9 21 8 49 23 1220
2014 Human resources 14 17 21 10 6 23 9 46 23 480
2014 Financial management 10 12 22 7 3 35 11 41 18 236
2014 Procurement 8 16 22 0 5 34 15 46 11 38
2014 Real property 11 21 22 12 9 21 5 42 28 67
2014 Materiel management 11 16 23 14 8 24 3 37 30 37
2014 Information management 12 16 28 7 7 22 7 40 20 88
2014 Information technology 10 14 22 4 7 31 10 42 19 544
2014 Internal audit 6 11 11 14 7 37 15 35 42 29
2014 Evaluation 5 9 21 6 11 43 6 27 32 36
2014 Other services to the public 9 15 20 13 16 21 6 33 40 406
2014 None of the above 9 13 25 10 13 24 5 31 33 1159

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 26 23 9 15 10 4 46 28 155
2017 Federal regulators 11 22 21 18 19 6 1 36 41 110
2017 Compliance, inspection and enforcement 12 25 22 16 19 7 1 40 37 2149
2017 Communications or public affairs 19 32 19 7 7 13 3 60 18 72
2017 Access to information and privacy 19 29 17 9 11 16 0 57 23 47
2017 Security 14 26 22 14 16 7 1 43 32 773
2017 Science and technology 16 29 24 5 8 17 1 56 15 122
2017 Legal services 16 36 21 6 8 12 0 59 16 47
2017 Administration and operations 20 30 23 9 10 8 1 55 20 941
2017 Human resources 23 34 20 7 7 8 1 63 15 431
2017 Financial management 24 28 20 6 8 11 2 60 16 154
2017 Procurement 31 10 40 9 3 5 3 44 13 34
2017 Real property 28 14 24 9 14 11 0 47 26 41
2017 Materiel management 16 38 25 5 4 12 0 61 11 24
2017 Information management 19 19 32 14 6 8 0 42 23 62
2017 Information technology 23 25 23 9 8 11 1 54 20 379
2017 Internal audit 53 17 12 4 2 4 8 79 7 25
2017 Evaluation 17 15 23 6 14 25 0 43 27 14
2017 Data sciences 31 27 29 4 0 9 0 64 4 29
2017 Policy 11 31 25 10 10 11 1 49 23 264
2017 Project management 9 30 25 11 13 10 2 44 27 163
2017 Other services to the public 11 25 19 16 23 4 2 39 41 249
2017 None of the above 16 24 22 13 15 9 1 45 31 798
2014 Client contact centre 17 29 23 7 10 13 1 53 20 193
2014 Federal regulators 17 25 26 7 14 9 1 47 24 183
2014 Compliance, inspection and enforcement 13 26 23 13 15 8 1 44 31 3078
2014 Communications or public affairs 17 25 25 3 7 22 1 54 13 118
2014 Access to information and privacy 24 22 22 4 6 19 2 58 13 49
2014 Security 16 27 22 12 12 9 1 49 27 992
2014 Science and technology 19 28 23 4 5 18 4 60 11 160
2014 Legal services 20 34 12 14 6 14 0 63 23 65
2014 Administration and operations 22 29 20 7 7 13 1 60 16 1222
2014 Human resources 20 28 21 10 6 12 1 56 19 480
2014 Financial management 18 22 23 6 5 22 4 55 15 234
2014 Procurement 25 21 24 5 5 16 3 57 13 38
2014 Real property 11 30 28 12 7 12 0 46 22 67
2014 Materiel management 19 30 21 11 3 16 0 58 17 37
2014 Information management 21 37 19 8 4 8 1 64 14 88
2014 Information technology 18 25 25 6 6 19 3 54 14 544
2014 Internal audit 15 28 15 3 7 29 3 63 15 29
2014 Evaluation 5 27 31 6 10 19 2 40 20 36
2014 Other services to the public 14 23 22 13 14 12 1 43 31 405
2014 None of the above 14 22 26 11 11 14 1 42 27 1159

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 14 86 153
2017 Federal regulators 18 82 111
2017 Compliance, inspection and enforcement 18 82 2147
2017 Communications or public affairs 0 100 72
2017 Access to information and privacy 0 100 47
2017 Security 14 86 775
2017 Science and technology 6 94 122
2017 Administration and operations 11 89 940
2017 Human resources 8 92 430
2017 Financial management 6 94 154
2017 Real property 15 85 41
2017 Information management 17 83 62
2017 Information technology 10 90 378
2017 Policy 13 87 263
2017 Project management 12 88 164
2017 Other services to the public 19 81 250
2017 None of the above 13 87 798
2014 Client contact centre 11 89 193
2014 Federal regulators 12 88 183
2014 Compliance, inspection and enforcement 15 85 3076
2014 Communications or public affairs 8 92 117
2014 Security 14 86 990
2014 Science and technology 6 94 161
2014 Legal services 9 91 65
2014 Administration and operations 9 91 1222
2014 Human resources 8 92 477
2014 Financial management 6 94 236
2014 Real property 12 88 66
2014 Information management 7 93 88
2014 Information technology 8 92 541
2014 Other services to the public 17 83 404
2014 None of the above 14 86 1157

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 28 22
2017 Federal regulators 29 20
2017 Compliance, inspection and enforcement 39 376
2017 Security 37 106
2017 Administration and operations 51 100
2017 Human resources 48 35
2017 Information technology 36 38
2017 Policy 41 34
2017 Project management 30 20
2017 Other services to the public 58 47
2017 None of the above 39 108
2014 Client contact centre 30 20
2014 Federal regulators 38 21
2014 Compliance, inspection and enforcement 31 452
2014 Security 37 139
2014 Administration and operations 32 109
2014 Human resources 36 36
2014 Information technology 37 41
2014 Other services to the public 28 65
2014 None of the above 37 154

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 77 22
2017 Federal regulators 95 20
2017 Compliance, inspection and enforcement 84 376
2017 Security 81 106
2017 Administration and operations 80 100
2017 Human resources 85 35
2017 Information management 72 11
2017 Information technology 76 38
2017 Policy 79 34
2017 Project management 90 20
2017 Other services to the public 87 47
2017 None of the above 86 108
2014 Client contact centre 71 20
2014 Federal regulators 95 21
2014 Compliance, inspection and enforcement 84 452
2014 Security 83 139
2014 Administration and operations 84 109
2014 Human resources 81 36
2014 Financial management 84 13
2014 Information technology 76 41
2014 Other services to the public 85 65
2014 None of the above 86 154

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 20
2017 Compliance, inspection and enforcement 3 376
2017 Human resources 0 35
2017 Information management 0 11
2017 Information technology 13 38
2017 Policy 0 34
2017 Project management 0 20
2017 None of the above 7 108
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 2 452
2014 Administration and operations 0 109
2014 Information technology 12 41
2014 Other services to the public 0 65
2014 None of the above 4 154

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Compliance, inspection and enforcement 6 376
2017 Security 5 106
2017 Administration and operations 0 100
2017 Information management 0 11
2017 Policy 0 34
2017 Project management 0 20
2017 Other services to the public 0 47
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 3 452
2014 Security 6 139
2014 Information technology 0 41

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Federal regulators 0 20
2017 Compliance, inspection and enforcement 5 376
2017 Administration and operations 5 100
2017 Human resources 14 35
2017 Policy 0 34
2017 Other services to the public 0 47
2017 None of the above 7 108
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 4 452
2014 Security 7 139
2014 Financial management 0 13
2014 Other services to the public 11 65
2014 None of the above 5 154

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 376
2017 Security 28 106
2017 Administration and operations 6 100
2017 Information management 0 11
2017 Information technology 0 38
2017 Other services to the public 21 47
2017 None of the above 13 108
2014 Client contact centre 26 20
2014 Compliance, inspection and enforcement 16 452
2014 Security 14 139
2014 Administration and operations 6 109
2014 Other services to the public 29 65
2014 None of the above 11 154

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Compliance, inspection and enforcement 4 376
2017 Security 6 106
2014 Compliance, inspection and enforcement 7 452
2014 Security 5 139
2014 Administration and operations 13 109
2014 Financial management 0 13
2014 Other services to the public 15 65
2014 None of the above 10 154

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 18 377
2017 Security 28 107
2017 Administration and operations 20 100
2017 Information technology 21 38
2017 Policy 15 34
2017 Project management 26 20
2017 Other services to the public 27 47
2017 None of the above 16 108
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 16 452
2014 Security 14 139
2014 Administration and operations 17 109
2014 Information technology 17 41
2014 Other services to the public 17 65
2014 None of the above 15 154

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 18 377
2017 Security 20 107
2017 Administration and operations 22 100
2017 Human resources 14 35
2017 Information technology 25 38
2017 Policy 15 34
2017 Other services to the public 17 47
2017 None of the above 10 108
2014 Compliance, inspection and enforcement 15 452
2014 Security 17 139
2014 Administration and operations 14 109
2014 Information technology 17 41
2014 Other services to the public 12 65
2014 None of the above 12 154

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 12 377
2017 Security 18 107
2017 Administration and operations 10 100
2017 Human resources 15 35
2017 Other services to the public 13 47
2017 None of the above 9 108
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 8 452
2014 Security 9 139
2014 Administration and operations 11 109
2014 Other services to the public 9 65
2014 None of the above 10 154

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Federal regulators 0 20
2017 Compliance, inspection and enforcement 5 377
2017 Security 8 107
2017 Administration and operations 8 100
2017 Human resources 0 35
2017 Information management 0 11
2017 Policy 0 34
2017 Project management 26 20
2014 Compliance, inspection and enforcement 5 452
2014 Security 4 139
2014 None of the above 5 154

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 22
2017 Federal regulators 24 20
2017 Compliance, inspection and enforcement 25 377
2017 Security 17 107
2017 Administration and operations 24 100
2017 Human resources 29 35
2017 Information technology 20 38
2017 Policy 27 34
2017 Other services to the public 20 47
2017 None of the above 20 108
2014 Client contact centre 30 20
2014 Compliance, inspection and enforcement 21 452
2014 Security 21 139
2014 Administration and operations 27 109
2014 Human resources 30 36
2014 Information technology 22 41
2014 Other services to the public 28 65
2014 None of the above 23 154

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 27 22
2017 Compliance, inspection and enforcement 38 377
2017 Security 35 107
2017 Administration and operations 24 100
2017 Human resources 25 35
2017 Information technology 30 38
2017 Policy 38 34
2017 Project management 24 20
2017 Other services to the public 34 47
2017 None of the above 32 108
2014 Federal regulators 38 21
2014 Compliance, inspection and enforcement 28 452
2014 Security 22 139
2014 Administration and operations 21 109
2014 Human resources 29 36
2014 Information technology 27 41
2014 Other services to the public 29 65
2014 None of the above 26 154

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 4 377
2017 Human resources 0 35
2017 Information management 0 11
2017 Information technology 0 38
2017 Project management 0 20
2017 Other services to the public 17 47
2017 None of the above 5 108
2014 Compliance, inspection and enforcement 3 452
2014 Security 6 139
2014 Administration and operations 6 109
2014 Financial management 0 13
2014 None of the above 3 154

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Compliance, inspection and enforcement 2 377
2017 Information management 0 11
2017 Information technology 0 38
2017 Policy 0 34
2017 Project management 0 20
2017 None of the above 0 108

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 20
2017 Compliance, inspection and enforcement 12 377
2017 Security 14 107
2017 Administration and operations 11 100
2017 Policy 16 34
2017 None of the above 10 108
2014 Compliance, inspection and enforcement 12 452
2014 Security 11 139
2014 Administration and operations 10 109
2014 Other services to the public 12 65
2014 None of the above 10 154

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 22
2017 Federal regulators 35 20
2017 Compliance, inspection and enforcement 28 377
2017 Security 24 107
2017 Administration and operations 18 100
2017 Human resources 18 35
2017 Information technology 21 38
2017 Policy 24 34
2017 Project management 25 20
2017 Other services to the public 23 47
2017 None of the above 22 108
2014 Client contact centre 25 20
2014 Federal regulators 24 21
2014 Compliance, inspection and enforcement 27 452
2014 Security 26 139
2014 Administration and operations 23 109
2014 Human resources 18 36
2014 Information technology 12 41
2014 Other services to the public 29 65
2014 None of the above 25 154

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Federal regulators 0 20
2017 Administration and operations 0 100
2017 Human resources 0 35
2017 Information management 0 11
2017 Information technology 0 38
2017 Policy 0 34
2017 Project management 0 20

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 377
2017 Security 20 107
2017 Administration and operations 21 100
2017 Human resources 23 35
2017 Information management 0 11
2017 Information technology 13 38
2017 Policy 28 34
2017 Other services to the public 13 47
2017 None of the above 17 108
2014 Federal regulators 24 21
2014 Compliance, inspection and enforcement 20 452
2014 Security 15 139
2014 Administration and operations 24 109
2014 Information technology 12 41
2014 Other services to the public 20 65
2014 None of the above 22 154

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Federal regulators 0 20
2017 Security 0 107
2017 Administration and operations 0 100
2017 Human resources 0 35
2017 Information management 0 11
2017 Information technology 0 38
2017 Project management 0 20
2017 Other services to the public 0 47
2017 None of the above 0 108
2014 Client contact centre 0 20
2014 Federal regulators 0 21
2014 Administration and operations 0 109
2014 Human resources 0 36
2014 Financial management 0 13
2014 Information technology 0 41

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 22
2017 Federal regulators 25 20
2017 Compliance, inspection and enforcement 16 377
2017 Security 17 107
2017 Administration and operations 16 100
2017 Human resources 33 35
2017 Information technology 26 38
2017 Project management 25 20
2017 Other services to the public 15 47
2017 None of the above 19 108
2014 Client contact centre 54 20
2014 Federal regulators 33 21
2014 Compliance, inspection and enforcement 25 452
2014 Security 23 139
2014 Administration and operations 31 109
2014 Human resources 31 36
2014 Information technology 29 41
2014 Other services to the public 21 65
2014 None of the above 25 154

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 27 22
2017 Compliance, inspection and enforcement 31 378
2017 Security 26 107
2017 Administration and operations 37 100
2017 Human resources 28 36
2017 Information technology 27 38
2017 Policy 31 34
2017 Project management 31 19
2017 Other services to the public 34 47
2017 None of the above 31 107
2014 Client contact centre 40 20
2014 Federal regulators 29 21
2014 Compliance, inspection and enforcement 38 452
2014 Security 26 139
2014 Administration and operations 30 109
2014 Human resources 16 36
2014 Information technology 32 41
2014 Other services to the public 28 65
2014 None of the above 27 154

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 17 378
2017 Security 14 107
2017 Administration and operations 17 100
2017 Human resources 18 36
2017 Information technology 12 38
2017 Policy 18 34
2017 Other services to the public 11 47
2017 None of the above 14 107
2014 Compliance, inspection and enforcement 18 452
2014 Security 10 139
2014 Administration and operations 16 109
2014 Human resources 14 36
2014 Other services to the public 19 65
2014 None of the above 14 154

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 20
2017 Compliance, inspection and enforcement 5 378
2017 Administration and operations 5 100
2017 None of the above 8 107
2014 Client contact centre 0 20
2014 Compliance, inspection and enforcement 6 452
2014 Security 5 139
2014 Administration and operations 5 109
2014 Financial management 0 13
2014 None of the above 6 154

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 22
2017 Compliance, inspection and enforcement 26 378
2017 Security 16 107
2017 Administration and operations 21 100
2017 Human resources 18 36
2017 Policy 21 34
2017 Other services to the public 30 47
2017 None of the above 23 107
2014 Compliance, inspection and enforcement 28 452
2014 Security 19 139
2014 Administration and operations 24 109
2014 Other services to the public 34 65
2014 None of the above 24 154

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 4 378
2017 Administration and operations 8 100
2017 Human resources 0 36
2017 Project management 0 19
2017 None of the above 5 107
2014 Client contact centre 0 20
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 6 452
2014 Administration and operations 8 109
2014 Financial management 0 13
2014 Information technology 0 41
2014 Other services to the public 12 65
2014 None of the above 8 154

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 22
2017 Compliance, inspection and enforcement 14 378
2017 Security 10 107
2017 Administration and operations 6 100
2017 Information management 0 11
2017 Project management 0 19
2017 Other services to the public 13 47
2017 None of the above 7 107
2014 Compliance, inspection and enforcement 14 452
2014 Security 10 139
2014 Administration and operations 12 109
2014 Financial management 0 13
2014 Information technology 0 41
2014 Other services to the public 20 65
2014 None of the above 12 154

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 378
2017 Security 8 107
2017 Project management 0 19
2017 None of the above 5 107
2014 Client contact centre 30 20
2014 Compliance, inspection and enforcement 11 452
2014 Security 7 139
2014 Administration and operations 12 109
2014 Other services to the public 11 65
2014 None of the above 8 154

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 9 378
2017 Security 7 107
2017 Administration and operations 7 100
2017 Information management 0 11
2017 Project management 0 19
2017 Other services to the public 0 47
2017 None of the above 12 107
2014 Compliance, inspection and enforcement 12 452
2014 Security 9 139
2014 Administration and operations 11 109
2014 Human resources 17 36
2014 Financial management 0 13
2014 Other services to the public 14 65
2014 None of the above 15 154

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 37 22
2017 Federal regulators 50 20
2017 Compliance, inspection and enforcement 43 378
2017 Security 56 107
2017 Administration and operations 47 100
2017 Human resources 54 36
2017 Information management 66 11
2017 Information technology 57 38
2017 Policy 54 34
2017 Project management 58 19
2017 Other services to the public 53 47
2017 None of the above 42 107
2014 Client contact centre 35 20
2014 Federal regulators 62 21
2014 Compliance, inspection and enforcement 39 452
2014 Security 53 139
2014 Administration and operations 50 109
2014 Human resources 50 36
2014 Financial management 52 13
2014 Information technology 56 41
2014 Other services to the public 37 65
2014 None of the above 45 154

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 19
2017 Compliance, inspection and enforcement 6 326
2017 Security 5 96
2017 Information management 0 11
2017 Information technology 0 37
2017 Project management 0 20
2017 None of the above 8 100
2014 Compliance, inspection and enforcement 6 388
2014 Security 5 126
2014 Administration and operations 7 96
2014 None of the above 6 136

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 9 326
2017 Security 8 96
2017 Administration and operations 12 94
2017 Information technology 18 37
2017 Policy 20 32
2017 Project management 0 20
2017 None of the above 8 100
2014 Federal regulators 0 18
2014 Compliance, inspection and enforcement 9 388
2014 Security 5 126
2014 Information technology 12 41
2014 None of the above 8 136

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Compliance, inspection and enforcement 3 326
2017 Security 5 96
2017 Human resources 0 32
2017 Project management 0 20
2017 Other services to the public 0 41
2017 None of the above 5 100
2014 Federal regulators 0 18
2014 Compliance, inspection and enforcement 5 388
2014 Administration and operations 5 96
2014 Human resources 0 35
2014 Financial management 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Compliance, inspection and enforcement 2 326
2017 Human resources 0 32
2017 Information management 0 11
2017 Project management 0 20
2017 Other services to the public 0 41
2014 Federal regulators 0 18
2014 Compliance, inspection and enforcement 2 388
2014 Financial management 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Federal regulators 0 19
2017 Human resources 0 32
2017 Information management 0 11
2017 Other services to the public 0 41
2014 Federal regulators 0 18
2014 Other services to the public 0 52

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Federal regulators 0 19
2017 Compliance, inspection and enforcement 5 326
2017 Administration and operations 6 94
2017 None of the above 5 100
2014 Compliance, inspection and enforcement 3 388
2014 Administration and operations 8 96
2014 None of the above 5 136

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 2 326
2017 Security 0 96
2017 Administration and operations 8 94
2017 Human resources 18 32
2017 None of the above 6 100
2014 Compliance, inspection and enforcement 4 388
2014 Administration and operations 12 96
2014 None of the above 9 136

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 10 326
2017 Security 13 96
2017 Administration and operations 11 94
2017 Information management 0 11
2017 None of the above 11 100
2014 Compliance, inspection and enforcement 9 388
2014 Security 8 126
2014 Administration and operations 11 96
2014 None of the above 7 136

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 19
2017 Compliance, inspection and enforcement 8 326
2017 Administration and operations 5 94
2017 Human resources 16 32
2017 Information management 0 11
2017 Information technology 13 37
2017 Project management 0 20
2017 None of the above 11 100
2014 Compliance, inspection and enforcement 8 388
2014 Security 12 126
2014 Administration and operations 11 96
2014 Other services to the public 10 52
2014 None of the above 8 136

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 17
2017 Federal regulators 32 19
2017 Compliance, inspection and enforcement 30 326
2017 Security 25 96
2017 Administration and operations 19 94
2017 Human resources 20 32
2017 Information management 0 11
2017 Information technology 16 37
2017 Policy 24 32
2017 Project management 35 20
2017 Other services to the public 24 41
2017 None of the above 18 100
2014 Compliance, inspection and enforcement 32 388
2014 Security 25 126
2014 Administration and operations 23 96
2014 Human resources 25 35
2014 Information technology 32 41
2014 Other services to the public 17 52
2014 None of the above 30 136

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 13 326
2017 Security 6 96
2017 Administration and operations 10 94
2017 Human resources 15 32
2017 Policy 14 32
2017 None of the above 7 100
2014 Client contact centre 0 19
2014 Compliance, inspection and enforcement 9 388
2014 Security 9 126
2014 Administration and operations 13 96
2014 None of the above 8 136

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 53 17
2017 Federal regulators 52 19
2017 Compliance, inspection and enforcement 51 326
2017 Security 41 96
2017 Administration and operations 42 94
2017 Human resources 40 32
2017 Information technology 34 37
2017 Policy 49 32
2017 Project management 59 20
2017 Other services to the public 56 41
2017 None of the above 31 100
2014 Federal regulators 33 18
2014 Compliance, inspection and enforcement 53 388
2014 Security 47 126
2014 Administration and operations 51 96
2014 Human resources 58 35
2014 Financial management 61 13
2014 Information technology 49 41
2014 Other services to the public 31 52
2014 None of the above 43 136

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 19
2017 Compliance, inspection and enforcement 2 326
2017 Information management 0 11
2017 Policy 0 32
2017 Project management 0 20
2014 Client contact centre 0 19
2014 Federal regulators 0 18
2014 Human resources 0 35
2014 Financial management 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 17
2017 Federal regulators 63 19
2017 Compliance, inspection and enforcement 70 326
2017 Security 65 96
2017 Administration and operations 63 94
2017 Human resources 66 32
2017 Information management 70 11
2017 Information technology 72 37
2017 Policy 51 32
2017 Project management 65 20
2017 Other services to the public 73 41
2017 None of the above 58 100
2014 Client contact centre 48 19
2014 Federal regulators 72 18
2014 Compliance, inspection and enforcement 71 388
2014 Security 68 126
2014 Administration and operations 68 96
2014 Human resources 70 35
2014 Financial management 76 13
2014 Information technology 83 41
2014 Other services to the public 67 52
2014 None of the above 67 136

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 19
2017 Compliance, inspection and enforcement 2 326
2017 Administration and operations 0 94
2017 Human resources 0 32
2017 Information management 0 11
2017 Information technology 0 37
2017 Other services to the public 0 41
2017 None of the above 0 100

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 10 326
2017 Security 15 96
2017 Administration and operations 10 94
2017 Human resources 15 32
2017 None of the above 17 100
2014 Compliance, inspection and enforcement 15 388
2014 Security 14 126
2014 Administration and operations 15 96
2014 Human resources 19 35
2014 Financial management 0 13
2014 Other services to the public 17 52
2014 None of the above 15 136

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 100 0 22
2017 Federal regulators 100 0 20
2017 Compliance, inspection and enforcement 99 1 377
2017 Security 98 2 107
2017 Administration and operations 97 3 100
2017 Human resources 85 15 36
2017 Information management 80 20 11
2017 Information technology 98 2 38
2017 Policy 98 2 34
2017 Project management 100 0 20
2017 Other services to the public 100 0 46
2017 None of the above 99 1 107

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 22 23 5 10 25 8 44 21 155
2017 Federal regulators 13 14 31 6 14 14 9 34 26 111
2017 Compliance, inspection and enforcement 10 16 26 8 13 22 5 36 28 2150
2017 Communications or public affairs 8 18 23 0 3 43 6 50 6 72
2017 Access to information and privacy 19 16 27 2 0 30 6 55 3 47
2017 Security 12 19 27 6 10 20 6 41 22 775
2017 Science and technology 11 14 30 2 5 33 5 40 11 121
2017 Legal services 10 24 19 6 0 30 11 57 11 47
2017 Administration and operations 16 20 25 5 6 24 6 50 16 944
2017 Human resources 14 20 24 4 2 28 7 53 10 432
2017 Financial management 17 13 22 5 1 34 8 52 10 154
2017 Procurement 9 17 23 0 0 49 3 53 0 34
2017 Real property 13 12 26 7 10 19 13 36 25 41
2017 Materiel management 13 30 21 0 4 28 4 63 6 24
2017 Information management 11 18 29 6 4 20 10 42 15 62
2017 Information technology 14 13 29 4 4 28 8 42 13 380
2017 Internal audit 16 30 8 0 6 31 8 76 11 25
2017 Evaluation 17 8 17 0 14 31 12 45 25 14
2017 Data sciences 31 15 21 2 0 24 7 66 3 29
2017 Policy 10 16 26 4 7 32 6 41 17 264
2017 Project management 11 14 31 6 7 28 4 36 19 164
2017 Other services to the public 10 17 20 6 14 25 7 40 30 249
2017 None of the above 12 17 26 6 11 23 5 40 23 801
2014 Client contact centre 11 22 26 7 4 24 6 47 16 193
2014 Federal regulators 15 21 23 5 7 23 6 51 17 183
2014 Compliance, inspection and enforcement 10 18 26 7 10 24 5 39 25 3078
2014 Communications or public affairs 11 16 20 0 5 39 9 51 10 118
2014 Access to information and privacy 14 10 16 0 6 33 20 52 14 49
2014 Security 12 17 28 8 8 23 4 40 21 993
2014 Science and technology 15 15 22 2 1 30 14 55 6 160
2014 Legal services 15 12 27 3 9 34 0 41 19 65
2014 Administration and operations 16 18 22 3 5 28 8 54 12 1223
2014 Human resources 14 15 22 6 2 31 9 49 14 479
2014 Financial management 9 15 22 3 2 38 11 47 10 235
2014 Procurement 13 5 27 3 5 31 15 34 15 38
2014 Real property 11 20 30 3 3 31 3 46 8 67
2014 Materiel management 14 17 29 8 3 24 5 43 16 37
2014 Information management 15 15 22 5 2 35 7 50 12 88
2014 Information technology 12 13 26 2 4 35 7 45 10 542
2014 Internal audit 10 14 18 3 0 49 6 53 8 30
2014 Evaluation 0 13 31 0 3 43 10 28 7 36
2014 Other services to the public 11 16 25 7 12 25 5 39 26 405
2014 None of the above 11 13 28 6 8 29 6 37 20 1159

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 28 26 4 9 18 3 50 16 155
2017 Federal regulators 16 23 29 7 13 7 5 45 23 111
2017 Compliance, inspection and enforcement 16 27 23 10 12 10 2 49 25 2147
2017 Communications or public affairs 20 28 27 0 3 21 1 61 4 72
2017 Access to information and privacy 25 33 17 2 0 23 0 75 3 47
2017 Security 17 29 24 9 9 10 2 52 21 773
2017 Science and technology 15 29 27 4 5 19 1 55 11 122
2017 Legal services 19 34 15 7 2 20 4 69 12 46
2017 Administration and operations 24 31 22 6 6 9 2 62 13 941
2017 Human resources 24 35 20 4 3 12 1 68 8 429
2017 Financial management 30 24 24 3 3 15 3 65 6 154
2017 Procurement 33 24 28 0 0 11 3 67 0 34
2017 Real property 23 12 31 5 10 15 5 43 18 41
2017 Materiel management 17 46 25 0 0 12 0 72 0 24
2017 Information management 23 22 22 10 5 15 3 55 19 62
2017 Information technology 23 24 26 4 5 17 2 57 11 378
2017 Internal audit 36 37 12 0 6 4 4 80 7 25
2017 Evaluation 17 23 15 14 13 12 6 48 33 14
2017 Data sciences 32 23 35 2 0 7 0 60 2 29
2017 Policy 17 32 23 6 7 14 1 57 15 262
2017 Project management 14 25 29 8 5 17 1 48 17 164
2017 Other services to the public 15 24 24 8 13 13 4 46 25 248
2017 None of the above 19 26 24 6 11 12 2 52 20 800
2014 Client contact centre 18 31 24 7 4 15 1 58 13 192
2014 Federal regulators 20 27 24 7 8 13 1 56 17 183
2014 Compliance, inspection and enforcement 16 27 25 8 10 13 1 50 21 3074
2014 Communications or public affairs 22 27 21 4 3 23 0 64 9 118
2014 Access to information and privacy 25 29 14 6 4 18 4 69 14 49
2014 Security 19 28 23 8 8 11 2 55 18 991
2014 Science and technology 23 28 24 4 1 16 5 64 7 161
2014 Legal services 21 34 22 4 6 12 0 63 12 65
2014 Administration and operations 24 27 20 4 5 17 2 64 10 1220
2014 Human resources 23 27 21 7 3 17 2 61 12 480
2014 Financial management 20 28 22 3 3 21 4 64 7 236
2014 Procurement 23 13 28 5 6 25 0 49 15 37
2014 Real property 16 27 25 7 6 18 0 53 16 67
2014 Materiel management 25 30 21 8 6 11 0 61 16 37
2014 Information management 23 27 20 6 5 16 3 63 13 88
2014 Information technology 21 26 22 4 4 22 1 61 10 543
2014 Internal audit 21 14 25 3 3 30 3 52 10 30
2014 Evaluation 6 34 31 2 3 23 0 52 8 36
2014 Other services to the public 16 23 23 10 10 16 1 48 24 406
2014 None of the above 16 22 24 7 8 20 2 49 20 1158

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 24 76 153
2017 Federal regulators 33 67 111
2017 Compliance, inspection and enforcement 27 73 2145
2017 Communications or public affairs 16 84 72
2017 Access to information and privacy 31 69 47
2017 Security 22 78 774
2017 Science and technology 12 88 122
2017 Legal services 19 81 47
2017 Administration and operations 19 81 943
2017 Human resources 16 84 430
2017 Financial management 16 84 154
2017 Procurement 24 76 34
2017 Real property 26 74 41
2017 Materiel management 22 78 24
2017 Information management 25 75 62
2017 Information technology 18 82 379
2017 Data sciences 29 71 29
2017 Policy 19 81 264
2017 Project management 19 81 163
2017 Other services to the public 34 66 250
2017 None of the above 24 76 799
2014 Client contact centre 21 79 193
2014 Federal regulators 27 73 183
2014 Compliance, inspection and enforcement 23 77 3071
2014 Communications or public affairs 17 83 117
2014 Security 18 82 990
2014 Science and technology 13 87 161
2014 Legal services 14 86 65
2014 Administration and operations 14 86 1220
2014 Human resources 11 89 479
2014 Financial management 12 88 235
2014 Real property 15 85 66
2014 Materiel management 24 76 37
2014 Information management 17 83 88
2014 Information technology 13 87 541
2014 Other services to the public 28 72 407
2014 None of the above 18 82 1156

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 76 24 37
2017 Federal regulators 60 40 37
2017 Compliance, inspection and enforcement 76 24 570
2017 Communications or public affairs 82 18 11
2017 Access to information and privacy 57 43 14
2017 Security 77 23 172
2017 Science and technology 93 7 13
2017 Administration and operations 79 21 178
2017 Human resources 80 20 70
2017 Financial management 56 44 25
2017 Real property 68 32 10
2017 Information management 75 25 16
2017 Information technology 81 19 70
2017 Policy 72 28 50
2017 Project management 78 22 31
2017 Other services to the public 75 25 85
2017 None of the above 78 22 187
2014 Client contact centre 64 36 39
2014 Federal regulators 92 8 49
2014 Compliance, inspection and enforcement 76 24 689
2014 Communications or public affairs 65 35 19
2014 Security 77 23 177
2014 Science and technology 64 36 20
2014 Administration and operations 76 24 170
2014 Human resources 77 23 53
2014 Financial management 77 23 27
2014 Real property 90 10 10
2014 Information management 80 20 15
2014 Information technology 73 27 70
2014 Other services to the public 76 24 110
2014 None of the above 73 27 200

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 46 4 15 7 4 0 74 23 28
2017 Federal regulators 26 51 5 9 9 0 0 77 18 22
2017 Compliance, inspection and enforcement 37 37 7 11 8 1 0 74 19 432
2017 Security 29 40 9 11 10 0 1 70 21 132
2017 Science and technology 46 37 10 6 0 0 0 84 6 12
2017 Administration and operations 43 35 5 15 2 0 0 78 17 141
2017 Human resources 46 32 3 11 8 2 0 78 19 55
2017 Financial management 74 19 0 0 7 0 0 93 7 14
2017 Information management 60 24 0 9 7 0 0 84 16 12
2017 Information technology 38 44 6 9 2 2 0 84 10 57
2017 Policy 45 41 2 8 5 0 0 85 13 36
2017 Project management 47 31 9 13 0 0 0 79 13 24
2017 Other services to the public 45 24 9 8 13 2 0 70 21 64
2017 None of the above 42 32 8 9 8 1 0 75 18 145
2014 Client contact centre 40 41 16 0 0 0 3 83 0 25
2014 Federal regulators 43 33 9 11 4 0 0 75 16 45
2014 Compliance, inspection and enforcement 37 35 5 13 9 0 1 72 23 524
2014 Communications or public affairs 37 35 7 14 0 7 0 77 15 13
2014 Security 35 37 7 12 8 1 0 73 21 136
2014 Science and technology 54 39 7 0 0 0 0 93 0 13
2014 Administration and operations 46 31 6 9 8 0 1 77 16 130
2014 Human resources 52 35 6 2 5 0 0 87 8 41
2014 Financial management 35 48 13 0 0 0 4 87 0 21
2014 Information management 50 25 0 8 9 8 0 81 19 12
2014 Information technology 57 35 4 3 0 0 0 92 3 51
2014 Other services to the public 43 31 11 8 6 0 0 75 14 83
2014 None of the above 38 35 8 12 8 0 0 72 19 146

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 44 19 8 3 4 3 67 12 155
2017 Federal regulators 27 53 5 8 1 2 4 85 10 110
2017 Compliance, inspection and enforcement 29 53 9 6 2 1 2 83 8 2151
2017 Communications or public affairs 24 46 9 4 7 2 9 78 13 72
2017 Access to information and privacy 37 38 17 4 2 0 2 76 6 47
2017 Security 26 49 10 6 3 2 3 80 10 776
2017 Science and technology 23 54 15 4 0 1 3 80 4 122
2017 Legal services 23 39 17 9 2 5 6 69 12 47
2017 Administration and operations 29 47 9 6 3 1 4 81 9 943
2017 Human resources 35 34 7 3 1 2 18 86 5 432
2017 Financial management 37 46 7 3 2 2 3 88 5 154
2017 Procurement 22 42 26 0 0 0 9 71 0 34
2017 Real property 34 55 5 0 4 0 4 91 4 41
2017 Materiel management 20 41 34 0 0 4 0 64 0 24
2017 Information management 28 45 5 10 6 4 3 77 17 62
2017 Information technology 27 52 11 5 1 2 3 82 6 380
2017 Internal audit 29 49 0 4 0 4 15 95 5 25
2017 Evaluation 21 36 6 14 11 0 12 65 28 14
2017 Data sciences 23 48 14 11 0 0 5 74 11 29
2017 Policy 30 51 8 4 2 1 4 86 6 263
2017 Project management 28 55 10 2 4 0 1 83 6 164
2017 Other services to the public 20 55 8 9 3 3 2 79 12 250
2017 None of the above 27 48 12 5 2 3 3 80 8 800
2014 Client contact centre 14 54 15 8 4 3 3 72 12 193
2014 Federal regulators 35 47 5 7 2 1 3 86 9 183
2014 Compliance, inspection and enforcement 28 55 8 5 2 1 1 85 7 3078
2014 Communications or public affairs 22 49 8 8 5 4 4 77 14 118
2014 Access to information and privacy 32 47 6 2 2 8 3 88 5 49
2014 Security 24 51 12 7 2 1 2 78 10 993
2014 Science and technology 25 55 12 4 2 1 1 82 6 161
2014 Legal services 25 46 10 9 6 2 3 74 15 65
2014 Administration and operations 28 49 9 5 2 2 4 83 8 1223
2014 Human resources 33 40 8 3 1 0 15 85 5 477
2014 Financial management 26 53 8 5 1 2 5 84 7 236
2014 Procurement 23 55 11 5 0 0 5 83 6 38
2014 Real property 32 51 6 6 0 0 5 87 6 67
2014 Materiel management 21 46 16 8 2 6 0 71 11 37
2014 Information management 19 61 9 5 5 0 2 81 10 88
2014 Information technology 27 52 13 4 1 1 1 82 5 544
2014 Internal audit 13 58 11 3 0 3 12 84 3 30
2014 Evaluation 35 36 12 11 0 3 2 76 11 36
2014 Other services to the public 27 49 11 7 3 1 3 79 10 407
2014 None of the above 25 53 11 5 2 1 2 81 7 1159

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 20 28 9 13 18 5 34 29 155
2017 Federal regulators 10 26 18 18 19 4 5 39 41 111
2017 Compliance, inspection and enforcement 6 21 21 20 22 9 2 30 47 2150
2017 Communications or public affairs 3 26 16 6 5 34 10 52 20 72
2017 Access to information and privacy 15 17 26 9 7 16 10 43 21 47
2017 Security 6 22 22 18 18 9 4 33 42 775
2017 Science and technology 8 17 37 6 5 20 7 34 15 122
2017 Legal services 7 22 13 15 9 22 13 44 36 47
2017 Administration and operations 10 24 25 13 9 14 6 42 27 943
2017 Human resources 9 23 19 7 6 16 19 49 21 432
2017 Financial management 9 19 29 8 4 23 10 40 17 154
2017 Procurement 11 10 36 6 3 28 6 32 13 34
2017 Real property 5 16 29 12 10 17 11 30 30 41
2017 Materiel management 8 30 25 8 13 12 4 45 25 24
2017 Information management 6 17 23 16 6 24 8 34 32 62
2017 Information technology 10 20 26 9 9 19 7 40 25 380
2017 Internal audit 12 22 12 5 10 32 8 56 24 25
2017 Evaluation 0 14 17 15 0 36 18 30 33 14
2017 Data sciences 10 7 28 14 15 13 13 23 39 29
2017 Policy 5 20 26 10 11 22 5 35 30 264
2017 Project management 4 13 29 17 9 25 2 24 36 164
2017 Other services to the public 7 22 22 19 17 10 3 33 41 250
2017 None of the above 8 24 21 14 15 12 6 38 36 797
2014 Client contact centre 8 20 28 13 10 15 7 35 29 193
2014 Federal regulators 14 25 22 18 9 6 6 44 30 183
2014 Compliance, inspection and enforcement 7 26 23 17 16 8 3 37 37 3077
2014 Communications or public affairs 2 16 22 9 8 31 11 32 29 118
2014 Access to information and privacy 8 12 23 4 2 38 12 42 13 49
2014 Security 7 26 24 16 14 8 5 38 34 992
2014 Science and technology 8 19 27 7 4 24 10 41 17 161
2014 Legal services 9 20 27 11 11 11 11 38 28 65
2014 Administration and operations 10 22 25 10 9 16 9 42 24 1223
2014 Human resources 8 18 22 8 5 17 22 42 22 479
2014 Financial management 6 24 21 5 5 27 12 50 15 236
2014 Procurement 8 16 32 5 10 15 13 33 22 38
2014 Real property 8 20 25 8 3 32 5 43 17 67
2014 Materiel management 8 16 32 11 8 14 11 32 25 37
2014 Information management 5 22 24 12 9 21 7 38 29 88
2014 Information technology 8 18 28 6 6 24 9 40 18 542
2014 Internal audit 10 19 17 3 7 34 9 52 19 30
2014 Evaluation 5 10 29 11 6 29 10 24 28 36
2014 Other services to the public 9 29 17 15 15 11 5 44 36 406
2014 None of the above 7 24 24 14 11 15 5 38 32 1159

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 37 23 4 4 5 2 67 9 155
2017 Federal regulators 29 28 15 11 9 5 3 62 22 111
2017 Compliance, inspection and enforcement 23 36 16 10 8 5 2 63 19 2149
2017 Communications or public affairs 23 38 10 6 0 13 10 80 7 72
2017 Access to information and privacy 38 37 8 2 7 6 2 81 10 47
2017 Security 25 37 13 10 7 5 4 68 18 775
2017 Science and technology 40 29 16 4 2 6 4 76 6 122
2017 Legal services 33 32 9 9 0 8 9 79 10 47
2017 Administration and operations 34 34 13 4 3 7 4 77 8 944
2017 Human resources 40 26 9 2 1 5 17 84 5 431
2017 Financial management 39 32 15 2 1 9 3 80 3 154
2017 Procurement 39 27 11 0 0 14 9 86 0 34
2017 Real property 32 24 24 9 0 7 4 62 10 41
2017 Materiel management 25 42 16 0 4 12 0 77 5 24
2017 Information management 34 31 13 1 2 14 5 80 4 62
2017 Information technology 36 36 12 3 3 8 3 80 6 380
2017 Internal audit 48 29 0 0 4 4 15 95 5 25
2017 Evaluation 14 48 0 0 0 26 12 100 0 14
2017 Data sciences 43 35 4 10 0 5 5 85 11 29
2017 Policy 31 33 14 6 4 8 4 72 11 264
2017 Project management 36 37 12 5 2 8 2 80 7 164
2017 Other services to the public 25 35 14 10 7 7 2 66 19 250
2017 None of the above 26 34 14 9 6 7 4 67 17 801
2014 Client contact centre 23 38 15 5 7 9 2 69 14 193
2014 Federal regulators 33 34 12 10 4 5 4 73 15 182
2014 Compliance, inspection and enforcement 25 40 15 9 6 4 2 69 16 3079
2014 Communications or public affairs 38 27 9 7 0 14 4 80 9 118
2014 Access to information and privacy 44 27 10 2 0 14 4 85 2 49
2014 Security 26 36 14 10 5 6 3 69 16 991
2014 Science and technology 37 38 12 3 1 7 2 82 4 161
2014 Legal services 32 36 13 6 0 6 6 78 7 65
2014 Administration and operations 34 34 12 4 3 9 4 79 7 1220
2014 Human resources 41 28 11 3 0 4 13 84 4 479
2014 Financial management 35 37 13 3 1 7 6 81 5 236
2014 Procurement 34 32 19 3 0 10 2 75 3 38
2014 Real property 28 33 15 6 3 10 5 72 10 67
2014 Materiel management 32 38 22 3 0 6 0 74 3 37
2014 Information management 39 24 16 7 1 9 3 72 10 88
2014 Information technology 35 34 14 4 2 9 2 77 6 544
2014 Internal audit 32 34 15 0 3 3 12 79 4 30
2014 Evaluation 19 41 14 11 2 8 5 69 15 36
2014 Other services to the public 28 35 14 9 5 6 3 69 15 407
2014 None of the above 27 37 15 6 4 9 3 72 11 1158

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 30 28 9 7 11 3 48 19 154
2017 Federal regulators 18 17 23 12 19 7 2 39 35 111
2017 Compliance, inspection and enforcement 12 26 18 15 20 7 2 42 38 2143
2017 Communications or public affairs 17 36 13 3 2 21 9 76 6 72
2017 Access to information and privacy 36 34 8 9 2 11 0 78 13 47
2017 Security 16 28 16 14 16 6 4 49 33 772
2017 Science and technology 22 39 18 7 3 8 4 69 11 122
2017 Legal services 29 26 6 13 8 9 9 67 26 47
2017 Administration and operations 22 33 18 8 5 9 4 64 15 938
2017 Human resources 28 27 13 5 3 8 16 72 11 432
2017 Financial management 37 28 12 7 2 11 3 76 10 154
2017 Procurement 39 24 16 0 0 12 9 80 0 34
2017 Real property 21 15 22 14 2 23 4 48 22 41
2017 Materiel management 12 55 8 4 4 17 0 80 10 24
2017 Information management 16 28 22 9 2 19 3 57 14 62
2017 Information technology 23 31 18 7 4 13 3 65 14 380
2017 Internal audit 46 21 4 2 4 8 15 87 8 25
2017 Evaluation 6 34 8 8 6 26 12 63 23 14
2017 Data sciences 27 22 26 13 0 7 5 55 15 29
2017 Policy 21 31 19 7 6 13 4 62 15 263
2017 Project management 21 29 23 7 4 14 2 60 13 164
2017 Other services to the public 14 27 20 9 18 10 2 47 31 250
2017 None of the above 15 27 18 11 14 11 4 50 29 800
2014 Client contact centre 14 36 21 6 8 13 2 59 16 192
2014 Federal regulators 20 31 15 14 8 6 5 58 25 183
2014 Compliance, inspection and enforcement 13 31 17 15 16 6 2 48 34 3078
2014 Communications or public affairs 25 24 14 9 2 23 4 67 14 118
2014 Access to information and privacy 34 30 12 2 4 14 4 78 8 48
2014 Security 17 28 19 13 13 8 3 50 29 991
2014 Science and technology 25 37 19 3 1 12 2 73 5 160
2014 Legal services 23 34 15 7 8 6 7 65 17 65
2014 Administration and operations 25 32 16 7 5 11 4 67 14 1223
2014 Human resources 29 29 16 5 2 7 14 72 8 479
2014 Financial management 25 37 15 4 1 12 6 76 7 235
2014 Procurement 25 24 29 3 0 14 5 61 3 38
2014 Real property 23 32 16 6 3 15 5 69 11 67
2014 Materiel management 21 38 25 6 0 11 0 66 6 37
2014 Information management 28 18 22 12 2 15 3 56 17 88
2014 Information technology 27 30 18 4 3 15 2 69 9 544
2014 Internal audit 27 26 15 7 7 10 9 65 17 30
2014 Evaluation 17 9 29 18 6 19 2 33 31 36
2014 Other services to the public 16 28 17 14 11 11 3 51 29 407
2014 None of the above 16 30 18 10 10 12 3 55 24 1158
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 32 14 6 7 0 0 73 13 155
2017 Federal regulators 37 25 6 13 19 0 0 62 32 111
2017 Compliance, inspection and enforcement 31 31 13 11 13 1 0 63 24 2148
2017 Communications or public affairs 48 31 8 9 3 0 1 80 12 72
2017 Access to information and privacy 55 34 2 2 7 0 0 89 9 47
2017 Security 32 32 12 10 11 1 1 65 22 776
2017 Science and technology 58 28 6 4 2 1 1 87 6 122
2017 Legal services 37 36 13 11 2 2 0 74 13 46
2017 Administration and operations 47 28 10 8 6 1 1 76 14 941
2017 Human resources 55 27 7 7 4 0 0 82 11 431
2017 Financial management 42 35 13 5 4 0 0 77 9 154
2017 Procurement 61 22 8 8 0 0 0 83 8 34
2017 Real property 43 26 10 9 9 3 0 71 19 41
2017 Materiel management 49 34 4 0 12 0 0 84 12 24
2017 Information management 54 27 10 4 1 1 2 84 5 61
2017 Information technology 55 27 7 5 5 1 0 83 10 380
2017 Internal audit 80 12 8 0 0 0 0 92 0 25
2017 Evaluation 40 29 14 0 17 0 0 69 17 14
2017 Data sciences 83 15 0 0 2 0 0 98 2 29
2017 Policy 43 33 8 7 9 0 0 76 16 261
2017 Project management 46 28 8 8 10 1 0 74 18 164
2017 Other services to the public 29 29 13 12 15 2 0 60 27 250
2017 None of the above 39 29 12 8 10 1 0 69 19 798

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 26 14 10 8 1 0 68 18 155
2017 Federal regulators 31 24 16 12 16 1 0 56 28 111
2017 Compliance, inspection and enforcement 31 29 16 9 13 2 0 62 22 2149
2017 Communications or public affairs 49 30 13 6 1 0 1 80 7 71
2017 Access to information and privacy 54 17 15 7 7 0 0 71 13 47
2017 Security 33 30 15 8 12 1 0 65 20 773
2017 Science and technology 54 26 8 7 3 1 1 82 10 122
2017 Legal services 41 24 24 2 2 4 3 70 4 46
2017 Administration and operations 47 27 13 5 7 2 0 75 12 940
2017 Human resources 59 23 8 4 5 0 0 83 9 430
2017 Financial management 47 29 13 5 6 0 0 76 11 154
2017 Procurement 58 30 3 3 0 6 0 94 3 34
2017 Real property 39 34 14 5 5 3 0 76 10 41
2017 Materiel management 49 30 4 13 4 0 0 79 17 24
2017 Information management 50 36 9 1 2 0 2 87 3 62
2017 Information technology 55 24 9 5 6 2 0 80 11 380
2017 Internal audit 73 16 6 0 0 4 0 93 0 25
2017 Evaluation 34 17 26 6 17 0 0 51 23 14
2017 Data sciences 78 16 4 2 0 0 0 94 2 29
2017 Policy 45 25 14 6 9 1 0 71 15 262
2017 Project management 48 25 10 8 6 2 1 75 15 163
2017 Other services to the public 29 25 18 10 15 1 0 55 26 250
2017 None of the above 40 27 14 7 10 2 1 68 18 798

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 38 23 8 9 6 0 58 18 155
2017 Federal regulators 19 37 16 13 12 3 1 57 26 111
2017 Compliance, inspection and enforcement 15 39 19 11 13 2 0 56 25 2149
2017 Communications or public affairs 25 55 6 4 7 3 0 82 12 72
2017 Access to information and privacy 18 40 24 8 7 4 0 60 15 47
2017 Security 16 40 17 14 10 2 1 57 25 772
2017 Science and technology 22 37 21 10 7 4 0 61 17 121
2017 Legal services 20 39 16 9 15 2 0 60 24 47
2017 Administration and operations 24 43 14 9 6 2 0 69 16 943
2017 Human resources 27 45 14 7 4 3 0 74 12 429
2017 Financial management 24 36 23 10 3 4 0 62 14 154
2017 Procurement 37 38 20 3 0 2 0 77 3 34
2017 Real property 25 31 17 6 14 6 0 60 22 41
2017 Materiel management 20 60 12 4 4 0 0 80 8 24
2017 Information management 29 45 17 7 0 2 0 75 7 62
2017 Information technology 18 38 21 11 7 5 0 58 19 380
2017 Internal audit 61 29 7 4 0 0 0 89 4 25
2017 Evaluation 14 41 15 0 7 22 0 72 9 14
2017 Data sciences 29 49 12 7 4 0 0 78 10 29
2017 Policy 20 46 20 7 6 2 0 67 13 264
2017 Project management 14 53 17 7 7 1 0 68 15 164
2017 Other services to the public 15 39 17 13 12 3 0 57 26 250
2017 None of the above 21 36 16 13 11 2 1 59 25 799

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 36 21 17 19 3 0 42 36 155
2017 Federal regulators 8 21 15 24 29 3 0 30 55 111
2017 Compliance, inspection and enforcement 7 24 18 23 28 1 0 31 51 2148
2017 Communications or public affairs 13 42 12 27 3 4 0 57 31 72
2017 Access to information and privacy 11 34 25 17 11 2 0 46 28 47
2017 Security 6 27 19 21 25 1 0 33 47 775
2017 Science and technology 9 37 25 16 12 0 0 46 29 121
2017 Legal services 20 24 15 15 23 2 0 45 39 47
2017 Administration and operations 13 34 17 18 15 2 0 48 35 939
2017 Human resources 14 38 19 16 11 2 0 53 27 432
2017 Financial management 18 36 18 15 9 3 0 55 26 154
2017 Procurement 15 34 28 12 9 2 0 50 21 34
2017 Real property 16 27 15 19 15 9 0 46 37 40
2017 Materiel management 4 45 29 18 4 0 0 50 22 24
2017 Information management 17 25 29 22 6 0 0 42 29 62
2017 Information technology 11 30 19 17 21 2 0 42 39 379
2017 Internal audit 40 41 4 8 6 0 0 81 15 25
2017 Evaluation 7 31 17 21 19 6 0 40 42 14
2017 Data sciences 14 50 27 6 2 0 0 65 8 29
2017 Policy 8 29 18 24 19 3 0 38 43 264
2017 Project management 6 32 21 23 18 0 0 38 41 163
2017 Other services to the public 7 23 19 22 25 2 0 31 49 248
2017 None of the above 10 28 17 21 22 1 1 39 43 800

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 16 27 8 14 1 3 49 23 155
2017 Federal regulators 34 23 20 15 6 1 1 58 21 109
2017 Compliance, inspection and enforcement 21 29 21 12 15 0 1 52 27 2145
2017 Communications or public affairs 26 24 16 16 20 0 0 49 35 72
2017 Access to information and privacy 23 26 17 11 22 0 0 50 33 47
2017 Security 22 29 20 14 14 0 1 51 29 775
2017 Science and technology 26 28 21 10 11 1 3 57 22 122
2017 Legal services 16 26 16 13 21 4 4 46 37 47
2017 Administration and operations 26 26 19 11 15 1 2 53 27 938
2017 Human resources 31 25 15 11 16 0 2 57 27 430
2017 Financial management 35 17 22 9 15 0 2 53 24 154
2017 Procurement 23 29 13 8 23 0 3 54 32 34
2017 Real property 31 20 11 17 21 0 0 51 38 41
2017 Materiel management 26 20 33 13 4 0 4 48 17 24
2017 Information management 33 18 22 11 13 0 3 53 25 62
2017 Information technology 29 26 22 10 9 0 2 57 20 378
2017 Internal audit 29 32 25 8 6 0 0 61 14 25
2017 Evaluation 18 23 21 17 22 0 0 41 39 14
2017 Data sciences 31 22 2 23 17 5 0 56 42 28
2017 Policy 29 28 16 11 15 0 1 57 27 264
2017 Project management 24 20 20 19 16 0 1 45 36 163
2017 Other services to the public 29 28 20 10 11 0 1 58 22 248
2017 None of the above 24 26 21 13 14 0 3 51 28 796

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 22 27 16 11 0 2 45 27 155
2017 Federal regulators 25 20 24 11 16 1 3 47 28 110
2017 Compliance, inspection and enforcement 18 25 24 18 14 0 1 43 32 2146
2017 Communications or public affairs 15 40 23 12 8 1 0 56 21 72
2017 Access to information and privacy 10 20 38 18 15 0 0 30 33 46
2017 Security 17 28 25 15 14 0 0 46 29 776
2017 Science and technology 19 25 24 18 14 0 0 44 32 122
2017 Legal services 11 24 22 20 19 4 0 37 40 47
2017 Administration and operations 20 27 23 15 13 0 2 47 29 940
2017 Human resources 14 23 27 17 18 0 1 37 36 431
2017 Financial management 19 26 23 18 13 1 1 46 31 154
2017 Procurement 17 28 25 10 17 0 3 46 28 34
2017 Real property 15 12 38 21 14 0 0 27 36 41
2017 Materiel management 26 12 34 16 4 4 4 41 22 24
2017 Information management 14 45 19 17 3 0 2 60 20 62
2017 Information technology 14 30 25 17 12 1 1 45 30 379
2017 Internal audit 20 48 28 4 0 0 0 68 4 25
2017 Evaluation 0 43 24 20 12 0 0 43 32 14
2017 Data sciences 21 20 40 14 5 0 0 41 19 28
2017 Policy 15 27 28 16 13 0 1 42 29 264
2017 Project management 12 28 28 17 13 0 1 40 31 164
2017 Other services to the public 30 23 24 9 12 0 2 54 21 250
2017 None of the above 20 24 24 15 15 1 1 45 30 799

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 21 26 14 8 1 7 48 24 155
2017 Federal regulators 33 25 15 13 8 1 5 62 23 111
2017 Compliance, inspection and enforcement 29 29 19 10 8 1 5 62 19 2139
2017 Communications or public affairs 21 33 24 12 8 0 1 55 21 72
2017 Access to information and privacy 22 23 26 7 19 0 2 46 27 47
2017 Security 29 30 21 8 7 0 5 62 15 773
2017 Science and technology 23 23 28 20 6 0 0 46 26 122
2017 Legal services 23 22 24 18 10 2 0 46 29 46
2017 Administration and operations 25 28 22 13 9 1 3 55 23 938
2017 Human resources 19 26 26 15 13 0 1 45 29 429
2017 Financial management 17 23 24 22 12 1 1 41 35 154
2017 Procurement 11 39 21 14 11 0 3 52 26 34
2017 Real property 18 18 33 22 10 0 0 35 31 41
2017 Materiel management 30 38 16 8 4 0 4 70 13 24
2017 Information management 25 26 24 14 8 0 2 53 22 62
2017 Information technology 14 26 23 19 16 1 1 41 35 380
2017 Internal audit 34 25 27 4 5 0 5 63 9 25
2017 Evaluation 16 27 29 14 14 0 0 43 28 14
2017 Data sciences 24 36 21 11 7 0 0 60 19 29
2017 Policy 10 21 23 24 22 0 0 31 47 263
2017 Project management 13 19 29 19 18 0 1 32 38 163
2017 Other services to the public 34 29 15 7 5 1 9 70 14 247
2017 None of the above 27 26 21 12 9 1 5 56 22 794

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 15 23 23 25 1 2 27 49 154
2017 Federal regulators 13 12 17 21 35 1 2 25 57 111
2017 Compliance, inspection and enforcement 10 15 18 21 35 1 1 25 57 2146
2017 Communications or public affairs 23 22 11 25 17 1 1 46 43 72
2017 Access to information and privacy 6 15 32 18 28 0 0 22 46 47
2017 Security 9 13 21 22 34 1 0 22 57 775
2017 Science and technology 10 19 26 14 30 0 0 29 44 122
2017 Legal services 12 13 15 22 34 4 0 26 58 47
2017 Administration and operations 16 19 19 20 22 1 2 37 43 939
2017 Human resources 10 21 23 20 24 0 1 31 45 428
2017 Financial management 16 17 21 25 21 0 1 33 46 153
2017 Procurement 8 28 11 25 25 0 3 37 52 34
2017 Real property 9 15 23 35 19 0 0 24 54 41
2017 Materiel management 17 19 31 21 8 4 0 37 31 23
2017 Information management 13 19 23 23 20 0 2 33 44 61
2017 Information technology 13 18 22 20 26 1 1 31 46 379
2017 Internal audit 29 36 24 11 0 0 0 66 11 25
2017 Evaluation 0 14 43 12 30 0 0 14 42 14
2017 Data sciences 13 29 28 15 12 0 2 43 29 28
2017 Policy 9 21 23 23 23 0 0 30 46 263
2017 Project management 14 21 20 24 20 0 2 35 45 164
2017 Other services to the public 11 18 17 19 32 0 2 30 52 249
2017 None of the above 12 15 21 19 31 0 1 28 51 799

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 24 10 7 3 1 15 75 12 154
2017 Federal regulators 40 27 17 6 2 2 7 73 8 109
2017 Compliance, inspection and enforcement 35 24 17 8 8 1 7 64 17 2145
2017 Communications or public affairs 45 24 8 11 4 0 7 74 17 72
2017 Access to information and privacy 55 19 8 4 4 2 7 81 9 47
2017 Security 30 27 21 9 8 0 5 59 18 774
2017 Science and technology 48 22 8 5 6 1 9 78 12 122
2017 Legal services 20 35 9 9 11 4 13 66 23 47
2017 Administration and operations 45 19 14 5 4 1 13 74 10 939
2017 Human resources 40 22 16 6 5 1 11 70 12 431
2017 Financial management 41 19 18 9 5 0 9 66 15 153
2017 Procurement 39 26 15 0 8 0 12 74 9 34
2017 Real property 33 20 21 7 2 0 16 63 11 40
2017 Materiel management 66 8 13 4 0 0 9 81 5 23
2017 Information management 52 20 6 8 2 0 12 82 11 62
2017 Information technology 38 26 18 5 4 1 8 70 10 379
2017 Internal audit 43 40 8 0 0 0 9 91 0 25
2017 Evaluation 32 33 21 8 6 0 0 65 14 14
2017 Data sciences 64 26 4 0 0 0 6 96 0 28
2017 Policy 42 25 13 6 4 0 11 75 11 263
2017 Project management 40 23 18 8 6 0 6 67 14 164
2017 Other services to the public 40 22 16 6 7 1 8 68 14 250
2017 None of the above 38 23 16 7 6 1 8 67 15 795

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 21 21 13 17 0 2 48 31 155
2017 Federal regulators 15 23 23 19 18 1 1 39 38 110
2017 Compliance, inspection and enforcement 14 25 25 18 18 0 0 39 36 2141
2017 Communications or public affairs 20 30 33 6 10 0 0 51 16 72
2017 Access to information and privacy 25 36 19 13 6 0 0 62 19 47
2017 Security 15 28 23 15 18 1 0 44 33 769
2017 Science and technology 37 29 21 10 4 0 0 66 14 122
2017 Legal services 12 20 30 19 12 4 3 34 34 47
2017 Administration and operations 27 29 22 12 9 1 1 56 21 937
2017 Human resources 25 29 25 10 10 0 1 55 20 427
2017 Financial management 24 26 21 16 10 0 2 51 27 150
2017 Procurement 34 24 21 10 5 0 6 61 16 34
2017 Real property 29 23 19 16 12 0 0 53 28 41
2017 Materiel management 48 23 17 9 4 0 0 70 13 23
2017 Information management 31 26 25 13 3 0 1 58 17 62
2017 Information technology 28 27 23 13 7 1 2 56 21 377
2017 Internal audit 49 22 25 4 0 0 0 71 4 25
2017 Evaluation 32 26 24 6 12 0 0 59 18 14
2017 Data sciences 35 18 34 9 4 0 0 53 13 29
2017 Policy 24 27 24 14 11 1 0 51 25 263
2017 Project management 22 25 27 17 8 0 1 47 25 160
2017 Other services to the public 22 22 23 18 14 0 1 45 32 247
2017 None of the above 22 24 24 13 15 0 1 47 29 795

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 27 28 14 8 1 1 50 22 155
2017 Federal regulators 19 24 24 17 15 1 0 43 32 110
2017 Compliance, inspection and enforcement 14 26 25 19 15 1 1 41 34 2142
2017 Communications or public affairs 24 31 16 20 5 2 2 58 26 72
2017 Access to information and privacy 29 23 26 13 9 0 0 52 22 47
2017 Security 17 27 23 19 13 1 1 44 32 771
2017 Science and technology 19 29 27 17 7 2 0 49 24 122
2017 Legal services 16 27 20 26 2 6 3 48 30 47
2017 Administration and operations 24 29 23 12 9 1 2 55 21 935
2017 Human resources 20 34 24 13 7 0 2 55 21 425
2017 Financial management 23 34 23 8 9 1 2 59 17 150
2017 Procurement 17 29 23 19 6 3 3 49 26 34
2017 Real property 13 33 21 22 7 0 4 48 30 41
2017 Materiel management 20 47 16 8 4 0 4 70 13 24
2017 Information management 26 36 21 13 4 0 0 62 16 61
2017 Information technology 15 32 23 16 12 1 2 48 29 377
2017 Internal audit 58 16 12 10 4 0 0 74 14 25
2017 Evaluation 23 42 13 23 0 0 0 65 23 14
2017 Data sciences 41 25 22 6 4 0 2 67 10 29
2017 Policy 12 28 31 15 12 0 0 41 28 263
2017 Project management 15 31 22 20 11 1 1 47 31 161
2017 Other services to the public 18 25 27 16 11 1 2 44 28 248
2017 None of the above 21 27 23 17 11 0 1 48 28 794

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 21 27 15 11 1 3 44 28 154
2017 Federal regulators 17 19 32 15 15 1 1 36 31 110
2017 Compliance, inspection and enforcement 14 25 24 19 17 1 1 40 36 2143
2017 Communications or public affairs 23 24 23 16 12 0 2 48 29 72
2017 Access to information and privacy 19 36 21 15 9 0 0 54 24 47
2017 Security 16 29 23 16 14 1 1 46 31 771
2017 Science and technology 14 35 21 16 14 0 0 49 30 122
2017 Legal services 15 20 26 21 6 6 5 40 31 47
2017 Administration and operations 19 27 25 17 10 1 2 46 28 935
2017 Human resources 14 27 29 19 10 0 1 41 29 426
2017 Financial management 16 23 27 17 15 0 3 40 32 150
2017 Procurement 17 32 26 13 6 0 6 52 21 34
2017 Real property 20 14 40 19 7 0 0 34 26 41
2017 Materiel management 28 26 33 4 8 0 0 55 12 24
2017 Information management 16 30 29 13 11 0 0 46 24 62
2017 Information technology 9 24 24 23 19 1 1 34 43 376
2017 Internal audit 16 46 18 8 12 0 0 62 20 25
2017 Evaluation 11 46 15 8 20 0 0 57 29 14
2017 Data sciences 22 34 15 25 4 0 0 57 28 29
2017 Policy 6 22 27 24 21 0 0 28 45 263
2017 Project management 6 20 20 30 24 0 1 26 54 161
2017 Other services to the public 21 28 20 18 10 2 2 50 29 247
2017 None of the above 19 23 21 18 15 1 2 44 35 795

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 23 21 17 11 1 1 51 28 155
2017 Federal regulators 19 28 25 12 13 1 2 49 26 110
2017 Compliance, inspection and enforcement 19 28 22 15 15 1 1 47 31 2144
2017 Communications or public affairs 22 37 11 19 7 0 3 61 27 72
2017 Access to information and privacy 33 32 7 20 7 0 0 66 27 47
2017 Security 20 29 23 15 12 1 1 49 28 772
2017 Science and technology 30 27 23 12 8 0 0 57 20 122
2017 Legal services 27 24 16 15 6 6 6 58 24 47
2017 Administration and operations 25 27 24 12 9 1 2 53 22 936
2017 Human resources 23 31 23 14 9 0 1 54 23 427
2017 Financial management 19 28 21 18 12 1 1 48 30 150
2017 Procurement 17 29 32 8 9 0 6 48 17 34
2017 Real property 20 17 31 21 12 0 0 37 33 41
2017 Materiel management 29 30 25 8 8 0 0 59 16 24
2017 Information management 25 29 27 9 9 0 2 55 18 62
2017 Information technology 16 24 22 19 15 1 2 42 35 377
2017 Internal audit 59 19 8 6 7 0 0 78 14 25
2017 Evaluation 6 33 36 8 16 0 0 39 25 14
2017 Data sciences 23 46 13 19 0 0 0 69 19 29
2017 Policy 12 22 28 21 17 0 0 34 38 263
2017 Project management 12 19 22 25 21 0 1 31 47 161
2017 Other services to the public 24 26 19 20 9 0 3 51 30 248
2017 None of the above 23 23 21 16 14 1 2 48 31 795

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 18 31 13 8 3 2 45 22 155
2017 Federal regulators 21 29 27 9 14 1 0 50 23 110
2017 Compliance, inspection and enforcement 19 29 22 16 12 0 1 48 29 2138
2017 Communications or public affairs 35 25 22 11 4 0 4 62 15 72
2017 Access to information and privacy 38 27 22 9 4 0 0 65 13 47
2017 Security 20 30 23 15 11 1 1 50 26 770
2017 Science and technology 32 31 20 9 7 1 0 64 16 122
2017 Legal services 25 31 15 17 8 4 0 58 26 47
2017 Administration and operations 25 29 22 11 9 1 3 56 21 933
2017 Human resources 25 33 17 12 11 0 2 59 23 427
2017 Financial management 27 28 22 12 6 2 2 58 19 150
2017 Procurement 32 37 20 5 3 0 3 71 8 34
2017 Real property 26 14 31 14 12 4 0 41 27 41
2017 Materiel management 31 33 25 4 4 0 4 66 8 24
2017 Information management 31 29 23 10 6 0 2 62 16 62
2017 Information technology 25 30 21 12 8 1 2 57 21 375
2017 Internal audit 31 28 24 17 0 0 0 59 17 25
2017 Evaluation 13 46 33 8 0 0 0 59 8 14
2017 Data sciences 19 44 27 7 2 0 0 63 10 29
2017 Policy 25 28 21 15 8 0 3 54 24 262
2017 Project management 23 26 25 14 11 0 2 50 25 160
2017 Other services to the public 24 27 21 17 9 0 2 53 26 247
2017 None of the above 26 23 21 14 11 1 3 52 26 796

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 24 17 5 3 0 3 74 9 155
2017 Federal regulators 42 20 17 14 6 1 0 62 20 111
2017 Compliance, inspection and enforcement 34 29 18 10 7 0 1 64 18 2148
2017 Communications or public affairs 49 22 19 6 4 0 0 71 10 72
2017 Access to information and privacy 57 22 9 7 0 0 6 84 7 47
2017 Security 37 28 18 9 6 0 2 66 15 776
2017 Science and technology 44 23 18 7 6 0 1 68 14 121
2017 Legal services 44 28 6 13 2 4 2 77 16 47
2017 Administration and operations 49 25 13 6 4 1 2 76 11 941
2017 Human resources 53 23 11 5 4 0 3 79 9 431
2017 Financial management 51 25 10 7 3 0 4 79 10 154
2017 Procurement 61 17 10 0 3 0 9 86 3 34
2017 Real property 57 25 10 2 5 0 0 83 7 41
2017 Materiel management 58 25 8 4 4 0 0 84 8 24
2017 Information management 44 33 10 7 4 0 1 79 11 62
2017 Information technology 46 23 15 7 4 1 4 73 12 380
2017 Internal audit 66 19 3 8 0 0 4 88 9 24
2017 Evaluation 42 49 8 0 0 0 0 92 0 14
2017 Data sciences 72 8 10 10 0 0 0 80 10 29
2017 Policy 49 24 12 6 7 0 2 75 12 264
2017 Project management 47 21 15 10 4 0 2 70 15 164
2017 Other services to the public 41 24 14 11 7 0 2 67 19 250
2017 None of the above 44 24 18 7 5 0 2 69 13 799

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 17 9 7 10 0 3 74 17 155
2017 Federal regulators 50 24 6 11 7 1 1 75 19 110
2017 Compliance, inspection and enforcement 54 19 10 7 7 0 2 75 15 2146
2017 Communications or public affairs 75 13 7 0 0 3 2 93 0 72
2017 Access to information and privacy 73 8 2 4 6 0 6 87 11 47
2017 Security 54 23 9 6 5 1 1 79 11 775
2017 Science and technology 70 14 5 4 4 1 2 86 8 122
2017 Legal services 53 17 6 2 6 8 7 83 10 47
2017 Administration and operations 61 17 8 4 5 1 3 82 10 939
2017 Human resources 66 15 7 4 4 1 3 85 8 428
2017 Financial management 66 13 7 5 6 1 2 82 11 154
2017 Procurement 81 7 5 0 0 0 6 94 0 34
2017 Real property 55 21 12 2 7 0 2 78 10 41
2017 Materiel management 78 4 0 9 4 4 0 86 14 24
2017 Information management 55 22 12 3 5 0 2 79 8 62
2017 Information technology 62 15 9 4 5 1 4 81 10 379
2017 Internal audit 73 8 4 0 10 0 4 85 11 25
2017 Evaluation 57 23 0 6 14 0 0 79 21 14
2017 Data sciences 89 9 0 2 0 0 0 98 2 29
2017 Policy 67 12 8 5 5 1 1 81 11 264
2017 Project management 62 12 9 5 7 1 4 77 13 164
2017 Other services to the public 48 17 14 12 5 1 3 67 18 247
2017 None of the above 58 16 9 6 6 1 3 78 12 797

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 26 13 8 4 1 2 75 12 155
2017 Federal regulators 46 31 12 7 2 1 1 78 9 111
2017 Compliance, inspection and enforcement 39 34 14 7 4 0 1 75 11 2148
2017 Communications or public affairs 54 31 11 4 0 0 0 85 4 72
2017 Access to information and privacy 57 29 7 2 2 0 2 88 5 47
2017 Security 41 34 14 7 3 0 1 76 10 775
2017 Science and technology 40 29 12 11 6 1 2 71 17 122
2017 Legal services 43 38 12 2 0 4 0 85 2 47
2017 Administration and operations 46 31 13 5 4 0 2 78 9 944
2017 Human resources 58 23 10 4 2 1 2 83 6 429
2017 Financial management 54 28 8 5 3 0 3 83 9 153
2017 Procurement 51 32 6 3 2 0 6 89 5 34
2017 Real property 51 23 14 5 7 0 0 74 12 41
2017 Materiel management 66 12 18 0 4 0 0 78 4 24
2017 Information management 53 21 14 7 5 0 1 75 11 62
2017 Information technology 53 25 12 4 3 1 3 81 7 379
2017 Internal audit 52 37 3 0 4 0 4 92 4 25
2017 Evaluation 42 29 14 0 14 0 0 71 14 14
2017 Data sciences 70 21 9 0 0 0 0 91 0 29
2017 Policy 56 27 7 3 3 0 2 86 7 264
2017 Project management 41 35 11 7 4 0 2 77 11 164
2017 Other services to the public 39 34 17 5 3 1 2 75 8 248
2017 None of the above 46 28 13 5 5 1 2 76 11 797

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 24 10 9 8 1 2 73 17 155
2017 Federal regulators 40 24 9 14 11 1 1 65 26 111
2017 Compliance, inspection and enforcement 38 25 15 10 10 0 1 64 21 2146
2017 Communications or public affairs 60 23 11 3 2 0 1 84 4 72
2017 Access to information and privacy 52 24 9 4 6 0 4 80 11 47
2017 Security 43 24 14 9 7 0 1 68 17 774
2017 Science and technology 59 19 5 7 6 1 2 81 14 122
2017 Legal services 47 26 13 6 4 4 0 76 11 47
2017 Administration and operations 53 21 10 7 6 1 2 77 13 940
2017 Human resources 57 20 11 6 4 1 2 79 10 432
2017 Financial management 58 21 7 7 5 1 2 80 12 153
2017 Procurement 62 21 9 3 0 3 3 88 3 34
2017 Real property 50 10 12 19 9 0 0 59 28 41
2017 Materiel management 67 13 12 0 4 4 0 83 4 24
2017 Information management 59 26 6 5 2 0 2 87 7 62
2017 Information technology 51 19 14 7 5 1 3 73 12 379
2017 Internal audit 64 21 0 4 6 0 4 89 11 25
2017 Evaluation 20 35 23 23 0 0 0 55 23 14
2017 Data sciences 74 14 4 0 6 0 2 90 6 29
2017 Policy 52 21 12 8 5 0 2 74 14 263
2017 Project management 44 25 12 8 9 0 2 70 17 164
2017 Other services to the public 38 24 14 13 9 1 1 63 22 248
2017 None of the above 46 23 11 8 9 1 3 71 17 796

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 11 4 1 1 0 28 92 3 154
2017 Federal regulators 47 14 4 4 1 1 30 88 7 111
2017 Compliance, inspection and enforcement 44 10 5 2 2 0 36 85 6 2147
2017 Communications or public affairs 54 11 4 3 3 0 25 87 7 72
2017 Access to information and privacy 64 0 4 2 2 0 27 88 6 47
2017 Security 47 13 5 3 1 1 29 86 6 771
2017 Science and technology 58 17 3 3 1 1 18 92 4 121
2017 Legal services 42 17 4 4 0 4 28 87 6 47
2017 Administration and operations 50 12 5 3 2 1 27 87 6 942
2017 Human resources 54 11 7 1 1 0 26 87 4 432
2017 Financial management 49 10 9 2 3 0 26 80 7 153
2017 Procurement 52 8 0 0 2 0 37 96 4 33
2017 Real property 40 12 7 2 2 0 37 82 7 41
2017 Materiel management 66 4 4 4 0 0 22 89 5 24
2017 Information management 56 10 5 0 2 0 27 91 2 62
2017 Information technology 51 15 6 4 1 1 21 85 7 379
2017 Internal audit 56 20 7 0 4 0 12 87 5 25
2017 Evaluation 25 29 6 6 0 0 35 82 9 14
2017 Data sciences 64 3 4 0 2 0 27 92 3 29
2017 Policy 52 17 4 3 0 0 25 90 4 262
2017 Project management 50 16 7 2 2 0 23 86 5 163
2017 Other services to the public 45 15 4 2 1 1 33 90 4 248
2017 None of the above 52 10 6 2 2 1 28 87 6 797

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 18 10 5 3 1 9 80 9 154
2017 Federal regulators 57 24 6 4 6 1 3 85 10 109
2017 Compliance, inspection and enforcement 45 28 14 6 3 0 4 77 9 2140
2017 Communications or public affairs 72 13 7 3 0 0 4 90 3 71
2017 Access to information and privacy 66 14 7 4 2 0 6 85 7 47
2017 Security 46 28 12 5 3 1 5 78 9 770
2017 Science and technology 69 15 7 1 0 1 7 92 1 119
2017 Legal services 49 30 8 0 2 6 4 88 2 47
2017 Administration and operations 61 21 6 2 1 0 8 89 4 935
2017 Human resources 70 16 4 1 1 0 7 93 3 432
2017 Financial management 72 10 3 2 1 1 11 93 4 151
2017 Procurement 67 10 5 5 0 3 9 88 6 34
2017 Real property 61 14 14 2 0 2 5 82 3 40
2017 Materiel management 57 25 0 4 0 0 13 95 5 24
2017 Information management 68 12 3 6 1 0 8 88 8 62
2017 Information technology 70 12 4 2 1 2 9 93 3 373
2017 Internal audit 72 17 0 4 2 0 4 93 7 25
2017 Evaluation 65 26 0 0 0 0 8 100 0 14
2017 Data sciences 78 7 4 0 0 0 11 96 0 29
2017 Policy 64 20 7 1 2 0 7 90 3 263
2017 Project management 62 19 5 4 1 0 9 89 5 162
2017 Other services to the public 46 28 14 4 3 1 4 78 8 246
2017 None of the above 57 20 10 4 2 1 6 83 7 793

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 18 9 4 3 0 8 83 8 154
2017 Federal regulators 67 15 8 3 4 1 2 85 7 111
2017 Compliance, inspection and enforcement 64 18 6 3 3 1 4 87 6 2148
2017 Communications or public affairs 64 19 7 6 1 0 3 85 7 72
2017 Access to information and privacy 76 11 2 9 0 0 2 88 9 47
2017 Security 64 20 6 2 2 1 5 89 5 776
2017 Science and technology 55 21 16 3 4 0 2 77 7 121
2017 Legal services 61 19 0 4 5 4 6 90 10 47
2017 Administration and operations 60 20 6 3 4 1 5 85 8 943
2017 Human resources 65 16 5 5 4 1 3 85 9 432
2017 Financial management 59 20 5 2 9 1 5 83 11 154
2017 Procurement 63 25 0 2 0 0 10 97 3 34
2017 Real property 63 8 7 4 9 0 9 77 15 41
2017 Materiel management 71 12 13 4 0 0 0 83 4 24
2017 Information management 67 15 5 7 2 0 5 86 9 62
2017 Information technology 57 21 8 5 3 2 3 83 9 379
2017 Internal audit 67 13 4 4 4 0 8 87 9 25
2017 Evaluation 57 29 14 0 0 0 0 86 0 14
2017 Data sciences 65 25 7 0 0 0 2 92 0 29
2017 Policy 63 17 8 6 3 0 4 83 9 264
2017 Project management 51 25 11 3 6 0 4 79 10 164
2017 Other services to the public 64 19 7 3 4 0 3 85 7 246
2017 None of the above 65 18 6 3 3 1 5 88 6 797

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 23 15 5 5 1 4 74 10 155
2017 Federal regulators 45 33 10 4 6 1 2 80 10 110
2017 Compliance, inspection and enforcement 44 32 14 4 2 0 2 79 7 2143
2017 Communications or public affairs 49 26 14 6 1 0 4 78 7 72
2017 Access to information and privacy 55 32 4 5 4 0 0 86 9 47
2017 Security 47 33 11 5 2 0 2 81 7 775
2017 Science and technology 57 26 12 3 0 0 3 85 3 121
2017 Legal services 42 29 16 4 4 4 0 74 9 47
2017 Administration and operations 46 30 13 4 3 0 3 79 7 941
2017 Human resources 51 30 10 4 2 1 2 83 6 431
2017 Financial management 42 36 11 3 5 1 2 80 8 154
2017 Procurement 44 32 9 5 0 0 9 84 6 33
2017 Real property 50 33 5 5 2 3 2 88 7 41
2017 Materiel management 54 17 16 4 4 0 5 75 9 24
2017 Information management 46 31 12 4 3 0 3 80 7 62
2017 Information technology 50 25 13 4 3 1 4 79 7 379
2017 Internal audit 56 19 8 13 0 0 4 78 13 25
2017 Evaluation 52 48 0 0 0 0 0 100 0 14
2017 Data sciences 40 43 6 7 5 0 0 83 11 29
2017 Policy 50 27 15 5 2 0 2 78 7 264
2017 Project management 48 28 14 3 2 0 5 80 5 164
2017 Other services to the public 46 30 11 6 2 0 4 79 9 246
2017 None of the above 50 28 11 4 3 0 3 81 7 796

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 27 31 16 9 0 1 43 26 155
2017 Federal regulators 6 31 35 17 10 1 0 38 27 111
2017 Compliance, inspection and enforcement 7 26 38 18 10 0 0 33 28 2152
2017 Communications or public affairs 11 27 45 13 4 0 0 38 18 72
2017 Access to information and privacy 7 21 55 15 2 0 0 28 17 47
2017 Security 9 26 38 18 8 1 0 35 26 773
2017 Science and technology 7 36 34 13 10 0 0 43 23 122
2017 Legal services 12 13 51 11 10 2 0 26 21 47
2017 Administration and operations 11 29 36 17 6 0 1 40 23 943
2017 Human resources 8 29 38 14 10 0 0 38 24 430
2017 Financial management 13 23 37 20 7 0 0 36 28 154
2017 Procurement 18 16 35 25 3 3 0 35 29 34
2017 Real property 12 19 48 12 10 0 0 31 21 41
2017 Materiel management 12 47 33 4 4 0 0 59 8 24
2017 Information management 10 34 40 13 3 0 0 44 16 62
2017 Information technology 9 27 38 17 8 0 1 37 25 380
2017 Internal audit 28 25 44 4 0 0 0 52 4 25
2017 Evaluation 0 36 46 6 12 0 0 36 18 14
2017 Data sciences 8 47 40 5 0 0 0 55 5 29
2017 Policy 7 27 42 17 7 0 0 34 24 264
2017 Project management 7 28 39 19 8 0 0 35 26 164
2017 Other services to the public 13 28 37 14 8 0 0 41 22 250
2017 None of the above 9 25 40 17 9 0 0 35 25 801

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 19 38 20 13 0 1 33 29 155
2017 Federal regulators 15 16 44 16 9 0 0 25 31 110
2017 Compliance, inspection and enforcement 14 24 37 18 7 0 0 25 38 2143
2017 Communications or public affairs 11 21 36 25 7 0 0 32 31 72
2017 Access to information and privacy 4 23 49 21 2 0 0 23 28 47
2017 Security 10 26 39 17 7 1 0 24 36 775
2017 Science and technology 12 16 36 27 9 0 0 36 29 122
2017 Legal services 6 25 39 21 6 2 0 28 32 47
2017 Administration and operations 10 23 38 20 8 0 1 28 33 942
2017 Human resources 11 24 38 17 10 0 0 27 34 431
2017 Financial management 10 25 37 16 11 1 1 27 35 154
2017 Procurement 3 41 29 10 12 3 3 23 46 34
2017 Real property 14 4 55 19 7 0 0 26 18 41
2017 Materiel management 4 16 26 41 13 0 0 54 20 24
2017 Information management 5 18 41 23 13 0 0 35 24 62
2017 Information technology 12 22 38 19 7 0 1 27 34 378
2017 Internal audit 8 0 48 28 16 0 0 44 8 25
2017 Evaluation 12 16 43 23 6 0 0 29 28 14
2017 Data sciences 0 15 58 16 11 0 0 27 15 28
2017 Policy 12 25 44 14 6 0 0 20 36 263
2017 Project management 9 24 38 20 8 1 0 28 34 164
2017 Other services to the public 13 22 37 18 10 0 0 28 35 250
2017 None of the above 11 23 40 17 8 0 1 25 34 797
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 24 13 4 6 7 3 48 52 155
2017 Federal regulators 35 29 14 7 9 5 1 37 63 111
2017 Compliance, inspection and enforcement 34 31 16 6 5 8 1 37 63 2151
2017 Communications or public affairs 26 22 15 12 13 11 1 30 70 71
2017 Access to information and privacy 35 20 13 15 14 2 0 36 64 47
2017 Security 32 29 19 6 7 6 1 34 66 776
2017 Science and technology 43 26 16 4 7 3 0 44 56 122
2017 Legal services 30 29 18 9 8 6 0 32 68 47
2017 Administration and operations 42 22 14 6 9 5 2 45 55 943
2017 Human resources 45 25 15 4 8 3 0 47 53 431
2017 Financial management 40 21 20 9 7 3 0 41 59 154
2017 Procurement 23 26 6 15 18 9 3 26 74 34
2017 Real property 30 29 20 7 11 2 0 31 69 41
2017 Materiel management 31 12 41 8 0 4 4 33 67 24
2017 Information management 45 18 17 11 5 3 0 47 53 62
2017 Information technology 42 22 13 6 6 9 2 47 53 380
2017 Internal audit 50 19 14 12 4 0 0 50 50 25
2017 Evaluation 21 6 23 22 7 22 0 26 74 14
2017 Data sciences 42 14 14 14 8 3 5 45 55 29
2017 Policy 39 24 16 7 8 5 1 42 58 264
2017 Project management 34 27 14 11 9 2 2 36 64 164
2017 Other services to the public 40 26 16 4 4 8 2 44 56 250
2017 None of the above 35 27 16 8 6 7 1 38 62 800

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 70
2017 Federal regulators 10 65
2017 Compliance, inspection and enforcement 17 1234
2017 Communications or public affairs 20 45
2017 Access to information and privacy 32 30
2017 Security 22 469
2017 Science and technology 14 66
2017 Legal services 39 29
2017 Administration and operations 25 476
2017 Human resources 21 219
2017 Financial management 15 87
2017 Procurement 17 20
2017 Real property 23 28
2017 Materiel management 47 15
2017 Information management 13 32
2017 Information technology 14 177
2017 Internal audit 10 13
2017 Data sciences 27 14
2017 Policy 17 146
2017 Project management 9 101
2017 Other services to the public 20 124
2017 None of the above 18 449

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 70
2017 Federal regulators 29 65
2017 Compliance, inspection and enforcement 28 1234
2017 Communications or public affairs 30 45
2017 Access to information and privacy 28 30
2017 Security 28 469
2017 Science and technology 29 66
2017 Legal services 49 29
2017 Administration and operations 29 476
2017 Human resources 27 219
2017 Financial management 28 87
2017 Procurement 36 20
2017 Real property 23 28
2017 Materiel management 13 15
2017 Information management 34 32
2017 Information technology 21 177
2017 Internal audit 25 13
2017 Data sciences 32 14
2017 Policy 30 146
2017 Project management 26 101
2017 Other services to the public 22 124
2017 None of the above 29 449

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 70
2017 Federal regulators 32 65
2017 Compliance, inspection and enforcement 25 1234
2017 Communications or public affairs 25 45
2017 Access to information and privacy 16 30
2017 Security 24 469
2017 Science and technology 16 66
2017 Legal services 25 29
2017 Administration and operations 24 476
2017 Human resources 21 219
2017 Financial management 18 87
2017 Procurement 31 20
2017 Real property 14 28
2017 Materiel management 6 15
2017 Information management 17 32
2017 Information technology 9 177
2017 Internal audit 31 13
2017 Data sciences 7 14
2017 Policy 17 146
2017 Project management 12 101
2017 Other services to the public 23 124
2017 None of the above 24 449

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 70
2017 Federal regulators 42 65
2017 Compliance, inspection and enforcement 55 1234
2017 Communications or public affairs 58 45
2017 Access to information and privacy 60 30
2017 Security 56 469
2017 Science and technology 45 66
2017 Legal services 61 29
2017 Administration and operations 53 476
2017 Human resources 43 219
2017 Financial management 63 87
2017 Procurement 65 20
2017 Real property 63 28
2017 Materiel management 46 15
2017 Information management 56 32
2017 Information technology 55 177
2017 Internal audit 55 13
2017 Data sciences 65 14
2017 Policy 61 146
2017 Project management 69 101
2017 Other services to the public 50 124
2017 None of the above 51 449

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 6 70
2017 Federal regulators 4 65
2017 Compliance, inspection and enforcement 6 1234
2017 Communications or public affairs 1 45
2017 Access to information and privacy 11 30
2017 Security 6 469
2017 Science and technology 4 66
2017 Legal services 10 29
2017 Administration and operations 5 476
2017 Human resources 6 219
2017 Financial management 3 87
2017 Procurement 0 20
2017 Real property 7 28
2017 Materiel management 0 15
2017 Information management 3 32
2017 Information technology 4 177
2017 Internal audit 0 13
2017 Data sciences 0 14
2017 Policy 8 146
2017 Project management 7 101
2017 Other services to the public 2 124
2017 None of the above 6 449

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 70
2017 Federal regulators 32 65
2017 Compliance, inspection and enforcement 28 1234
2017 Communications or public affairs 23 45
2017 Access to information and privacy 36 30
2017 Security 26 469
2017 Science and technology 47 66
2017 Legal services 6 29
2017 Administration and operations 29 476
2017 Human resources 39 219
2017 Financial management 38 87
2017 Procurement 60 20
2017 Real property 24 28
2017 Materiel management 40 15
2017 Information management 27 32
2017 Information technology 35 177
2017 Internal audit 53 13
2017 Data sciences 21 14
2017 Policy 21 146
2017 Project management 20 101
2017 Other services to the public 36 124
2017 None of the above 28 449

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 16 56 15 6 3 5 65
2017 Federal regulators 12 55 21 5 2 6 63
2017 Compliance, inspection and enforcement 8 60 15 6 3 7 1211
2017 Communications or public affairs 8 61 18 9 2 2 45
2017 Access to information and privacy 7 51 15 16 0 10 30
2017 Security 10 61 16 6 2 4 451
2017 Science and technology 12 49 12 11 2 14 64
2017 Legal services 4 56 12 15 4 10 27
2017 Administration and operations 12 55 13 7 3 9 464
2017 Human resources 10 57 15 7 2 10 209
2017 Financial management 4 64 16 4 2 9 87
2017 Procurement 17 44 15 10 5 9 20
2017 Real property 0 49 19 14 0 18 26
2017 Materiel management 21 53 13 6 0 6 15
2017 Information management 7 59 7 6 7 13 30
2017 Information technology 8 53 19 10 3 7 169
2017 Internal audit 0 65 0 35 0 0 13
2017 Data sciences 0 67 14 12 7 0 14
2017 Policy 9 54 19 5 5 8 143
2017 Project management 14 50 12 14 4 6 100
2017 Other services to the public 9 63 18 5 1 4 120
2017 None of the above 12 56 14 7 3 8 441

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 22 19 12 15 6 21 36 38 72
2017 Federal regulators 9 18 20 15 21 3 13 33 43 65
2017 Compliance, inspection and enforcement 8 24 19 16 21 2 10 36 43 1250
2017 Communications or public affairs 9 17 23 16 29 0 6 27 48 45
2017 Access to information and privacy 17 27 4 9 33 10 0 49 46 30
2017 Security 10 21 23 11 23 2 9 36 38 472
2017 Science and technology 4 16 28 7 29 5 11 24 43 67
2017 Legal services 4 20 37 11 24 0 3 25 36 29
2017 Administration and operations 10 22 14 18 23 2 10 36 47 481
2017 Human resources 21 23 12 15 18 2 9 49 37 221
2017 Financial management 7 26 16 18 27 0 6 35 48 88
2017 Procurement 9 11 14 13 35 9 8 24 58 22
2017 Real property 25 15 11 19 28 0 4 41 48 28
2017 Materiel management 19 33 0 21 13 7 7 61 39 15
2017 Information management 11 28 14 16 19 3 9 44 40 32
2017 Information technology 11 17 14 16 31 2 9 31 53 178
2017 Internal audit 0 32 17 15 20 0 17 38 41 13
2017 Data sciences 9 7 15 57 12 0 0 16 69 14
2017 Policy 9 12 19 21 34 1 4 22 58 146
2017 Project management 4 8 20 20 34 2 11 14 63 101
2017 Other services to the public 11 23 19 15 22 3 6 38 41 125
2017 None of the above 8 22 19 11 26 2 12 35 44 452

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 19 21 12 14 5 27 32 38 72
2017 Federal regulators 8 14 22 13 25 2 16 26 47 65
2017 Compliance, inspection and enforcement 5 16 21 13 22 3 21 27 45 1249
2017 Communications or public affairs 5 7 19 11 33 5 21 16 59 45
2017 Access to information and privacy 3 18 13 6 35 7 18 28 55 30
2017 Security 5 18 20 14 23 5 16 29 46 470
2017 Science and technology 5 10 22 12 39 1 11 17 58 67
2017 Legal services 0 18 31 7 27 3 14 21 41 29
2017 Administration and operations 6 14 15 14 30 4 18 25 56 479
2017 Human resources 4 9 12 10 24 4 38 21 59 221
2017 Financial management 2 7 14 15 27 4 30 15 65 87
2017 Procurement 0 6 22 9 37 5 20 9 62 21
2017 Real property 15 10 14 20 21 4 17 31 52 28
2017 Materiel management 7 20 13 21 13 0 26 36 46 15
2017 Information management 4 9 17 19 28 3 19 17 61 32
2017 Information technology 3 15 12 17 30 5 18 24 61 178
2017 Internal audit 0 18 28 17 24 0 14 20 47 13
2017 Data sciences 0 7 16 26 28 0 22 9 70 14
2017 Policy 6 6 17 23 30 4 14 15 64 146
2017 Project management 3 5 21 13 35 5 18 10 62 101
2017 Other services to the public 9 14 19 16 25 5 13 27 50 125
2017 None of the above 7 15 19 13 28 4 15 27 50 451
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