2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	39	15	11	12	0	0	62	22	388
2017	CS-01	50	20	10	0	20	0	0	70	20	10
2017	CS-02	21	40	17	9	13	0	0	61	21	150
2017	CS-03	23	38	17	11	12	0	0	61	23	150
2017	CS-04	22	42	10	15	12	0	0	63	27	60
2017	CS-05	45	55	0	0	0	0	0	100	0	11
2014	CS	23	44	15	9	9	0	0	67	18	534
2014	CS-01	30	33	15	11	11	0	0	63	22	27
2014	CS-02	23	47	15	8	7	0	0	70	15	209
2014	CS-03	22	38	17	10	12	0	0	61	22	191
2014	CS-04	24	50	11	8	8	0	0	74	15	80
2014	CS-05	27	47	7	12	7	0	0	74	19	15
2011	CS	26	46	12	8	7	0	0	72	16	431
2011	CS-01	21	48	3	24	3	0	0	70	27	33
2011	CS-02	28	43	14	8	8	0	0	70	15	169
2011	CS-03	22	49	14	6	9	0	0	71	15	157
2011	CS-04	32	46	9	9	4	0	0	79	13	56
2011	CS-05	36	45	0	9	0	0	9	90	10	11
2008	CS	32	39	16	8	5	0	0	72	13	357
2008	CS-01	25	39	22	10	2	2	0	66	12	51
2008	CS-02	34	36	15	8	7	0	0	70	15	139
2008	CS-03	26	43	18	8	5	0	0	69	13	112
2008	CS-04	45	43	5	5	2	0	0	88	7	42

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	32	19	15	14	1	51	29	387
2017	CS-01	40	20	0	20	20	0	60	40	10
2017	CS-02	15	37	19	15	15	0	52	29	150
2017	CS-03	20	28	21	15	14	1	49	30	149
2017	CS-04	20	33	22	12	13	0	53	25	60
2017	CS-05	64	27	9	0	0	0	91	0	11

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	38	10	6	3	0	0	80	9	386
2017	CS-01	50	50	0	0	0	0	0	100	0	10
2017	CS-02	39	41	11	5	2	0	1	81	7	150
2017	CS-03	41	38	11	5	5	1	0	79	10	150
2017	CS-04	47	28	10	12	3	0	0	75	15	60
2017	CS-05	80	20	0	0	0	0	0	100	0	10
2014	CS	55	31	10	3	2	0	0	85	5	534
2014	CS-01	52	26	15	4	4	0	0	78	7	27
2014	CS-02	52	33	11	1	3	0	0	85	4	209
2014	CS-03	54	29	9	5	3	0	0	83	7	191
2014	CS-04	64	29	5	3	0	0	0	92	3	80
2014	CS-05	47	40	12	0	0	0	0	88	0	15
2011	CS	52	34	9	3	2	0	0	86	5	432
2011	CS-01	33	42	12	9	3	0	0	76	12	33
2011	CS-02	54	31	11	4	0	0	0	85	4	169
2011	CS-03	53	35	6	3	4	0	0	87	7	158
2011	CS-04	59	32	9	0	0	0	0	91	0	56
2011	CS-05	55	27	9	0	0	0	9	90	0	11

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	42	14	10	7	0	0	69	17	386
2017	CS-01	60	20	0	10	10	0	0	80	20	10
2017	CS-02	22	46	16	9	7	1	0	68	15	150
2017	CS-03	28	41	14	10	7	0	0	69	17	150
2017	CS-04	18	47	12	13	10	0	0	65	23	60
2017	CS-05	70	20	10	0	0	0	0	90	0	10
2014	CS	29	42	14	9	6	0	0	72	15	534
2014	CS-01	30	48	7	11	4	0	0	78	15	27
2014	CS-02	31	41	15	8	5	0	0	71	13	209
2014	CS-03	31	38	14	9	7	0	1	69	17	191
2014	CS-04	25	49	13	11	3	0	0	74	14	80
2014	CS-05	34	40	13	7	6	0	0	74	12	15
2011	CS	34	45	12	6	3	0	0	79	9	432
2011	CS-01	24	48	9	15	3	0	0	73	18	33
2011	CS-02	35	43	13	5	4	0	0	78	9	169
2011	CS-03	33	44	13	7	4	0	0	77	11	158
2011	CS-04	39	50	9	2	0	0	0	89	2	56
2011	CS-05	36	55	0	0	0	0	9	100	0	11
2008	CS	37	46	8	6	3	0	0	83	10	358
2008	CS-01	36	50	2	8	4	0	0	86	12	50
2008	CS-02	34	45	11	6	3	1	0	80	9	141
2008	CS-03	32	49	6	8	4	0	0	81	13	112
2008	CS-04	52	40	2	5	0	0	0	93	5	42

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	22	19	20	26	1	0	34	47	387
2017	CS-01	30	10	10	10	40	0	0	40	50	10
2017	CS-02	9	27	22	19	21	1	0	36	41	149
2017	CS-03	11	21	17	21	30	1	0	32	51	150
2017	CS-04	8	22	22	18	30	0	0	30	48	60
2017	CS-05	45	9	18	18	9	0	0	54	27	11
2014	CS	21	30	22	15	10	1	0	52	26	534
2014	CS-01	26	26	26	4	15	4	0	54	19	27
2014	CS-02	23	36	22	9	8	1	0	60	17	209
2014	CS-03	19	27	23	17	13	1	0	46	31	191
2014	CS-04	20	25	15	29	9	0	3	46	38	80
2014	CS-05	20	20	13	34	12	0	0	40	46	15
2011	CS	24	35	22	10	7	2	0	60	17	432
2011	CS-01	33	30	12	15	9	0	0	64	24	33
2011	CS-02	25	32	25	7	8	3	1	60	15	169
2011	CS-03	16	37	23	15	7	1	0	54	22	158
2011	CS-04	32	39	18	5	4	2	0	73	9	56
2011	CS-05	45	36	9	0	9	0	0	82	9	11

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	26	20	20	24	0	0	37	43	388
2017	CS-01	40	0	10	10	40	0	0	40	50	10
2017	CS-02	9	31	20	21	20	0	0	39	41	150
2017	CS-03	11	20	23	20	25	1	0	32	45	150
2017	CS-04	5	33	13	18	30	0	0	38	48	60
2017	CS-05	45	27	0	18	9	0	0	73	27	11
2014	CS	20	32	22	16	10	0	0	52	26	534
2014	CS-01	26	30	26	4	15	0	0	56	19	27
2014	CS-02	22	36	21	13	7	0	0	59	20	209
2014	CS-03	18	29	24	17	12	0	0	47	29	191
2014	CS-04	18	32	15	24	9	0	3	51	33	80
2014	CS-05	13	27	20	27	12	0	0	40	39	15
2011	CS	24	35	22	11	7	1	0	59	18	431
2011	CS-01	30	33	12	15	9	0	0	64	24	33
2011	CS-02	28	32	23	8	7	2	0	61	15	168
2011	CS-03	16	35	24	16	8	1	0	52	24	158
2011	CS-04	29	43	20	4	5	0	0	71	9	56
2011	CS-05	55	27	9	9	0	0	0	82	9	11
2008	CS	27	43	15	10	4	1	0	71	14	359
2008	CS-01	43	35	14	6	2	0	0	78	8	51
2008	CS-02	25	44	18	9	2	1	1	70	12	141
2008	CS-03	17	46	16	13	8	0	0	63	21	112
2008	CS-04	36	45	7	10	2	0	0	81	12	42

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	23	19	17	23	4	0	38	42	385
2017	CS-01	20	10	10	20	40	0	0	30	60	10
2017	CS-02	11	24	18	17	27	3	0	36	45	148
2017	CS-03	15	23	19	19	18	6	0	40	40	150
2017	CS-04	12	25	19	12	31	0	2	38	43	59
2017	CS-05	36	36	18	0	9	0	0	73	9	11
2014	CS	21	25	22	14	13	5	1	49	28	534
2014	CS-01	19	15	22	7	19	19	0	41	32	27
2014	CS-02	24	29	20	14	9	4	0	56	23	209
2014	CS-03	19	27	22	11	16	5	0	48	29	191
2014	CS-04	20	19	24	20	14	1	3	40	35	80
2014	CS-05	20	13	13	27	12	7	7	39	45	15
2011	CS	25	30	21	10	8	5	0	58	20	431
2011	CS-01	30	21	3	30	12	3	0	53	44	33
2011	CS-02	24	30	24	8	8	7	0	58	17	169
2011	CS-03	20	32	24	10	8	6	0	55	19	158
2011	CS-04	34	34	18	9	4	2	0	69	13	56
2011	CS-05	64	0	18	0	18	0	0	64	18	11
2008	CS	25	32	21	11	6	5	0	61	18	359
2008	CS-01	27	35	18	12	2	6	0	67	15	51
2008	CS-02	21	33	23	9	6	7	0	58	17	141
2008	CS-03	21	31	20	16	8	4	0	55	25	112
2008	CS-04	43	29	17	5	5	2	0	73	10	42

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	30	12	7	6	2	0	73	14	388
2017	CS-01	70	20	0	10	0	0	0	90	10	10
2017	CS-02	42	29	13	8	7	1	1	72	16	150
2017	CS-03	39	31	13	7	7	3	0	73	14	150
2017	CS-04	45	32	10	5	7	2	0	78	12	60
2017	CS-05	54	36	0	9	0	0	0	91	9	11
2014	CS	40	32	13	7	5	1	1	73	13	534
2014	CS-01	56	15	11	7	7	4	0	73	15	27
2014	CS-02	39	33	16	4	5	2	1	74	9	209
2014	CS-03	40	30	13	9	7	1	0	71	16	191
2014	CS-04	44	35	6	13	1	0	1	80	14	80
2014	CS-05	7	47	20	13	12	0	0	54	26	15
2011	CS	38	35	12	5	6	3	0	76	11	430
2011	CS-01	30	39	9	9	6	6	0	74	16	33
2011	CS-02	42	31	13	5	7	4	0	75	12	168
2011	CS-03	37	35	12	4	8	3	0	75	12	158
2011	CS-04	35	49	11	4	0	2	0	85	4	55
2011	CS-05	45	27	27	0	0	0	0	73	0	11
2008	CS	37	33	13	8	5	4	0	73	14	359
2008	CS-01	51	20	10	12	2	6	0	75	15	51
2008	CS-02	35	35	12	8	6	3	1	74	14	141
2008	CS-03	30	36	16	8	7	3	0	68	16	112
2008	CS-04	48	33	10	2	2	5	0	85	5	42

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	32	11	9	8	1	1	72	17	388
2017	CS-01	80	10	0	0	10	0	0	90	10	10
2017	CS-02	42	30	10	9	8	1	1	73	17	150
2017	CS-03	34	31	15	12	7	1	1	66	19	150
2017	CS-04	38	40	5	5	12	0	0	78	17	60
2017	CS-05	54	36	0	9	0	0	0	91	9	11
2014	CS	37	34	12	9	7	1	0	72	16	534
2014	CS-01	44	33	15	4	4	0	0	78	7	27
2014	CS-02	38	37	11	9	4	1	0	76	13	209
2014	CS-03	36	29	16	9	11	0	0	64	20	191
2014	CS-04	44	35	8	8	5	0	1	80	13	80
2014	CS-05	7	47	0	20	26	0	0	54	46	15
2011	CS	37	41	10	6	6	1	0	78	12	429
2011	CS-01	36	58	3	3	0	0	0	94	3	33
2011	CS-02	39	38	13	5	5	1	0	77	10	168
2011	CS-03	35	37	8	7	10	2	0	74	18	156
2011	CS-04	30	54	9	5	2	0	0	84	7	56
2011	CS-05	45	36	9	9	0	0	0	82	9	11
2008	CS	32	36	14	11	6	1	0	69	17	359
2008	CS-01	49	22	10	12	8	0	0	71	20	51
2008	CS-02	30	38	11	11	7	2	0	70	19	141
2008	CS-03	26	37	17	12	7	2	0	64	19	112
2008	CS-04	38	45	10	5	2	0	0	83	7	42

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	30	9	8	8	0	75	16	386
2017	CS-01	70	20	0	0	10	0	90	10	10
2017	CS-02	43	31	9	9	8	0	75	17	150
2017	CS-03	42	31	8	11	7	1	74	18	149
2017	CS-04	54	29	7	2	8	0	83	10	59
2017	CS-05	64	27	9	0	0	0	91	0	11
2014	CS	46	29	11	7	7	0	75	14	533
2014	CS-01	52	19	11	7	11	0	70	19	27
2014	CS-02	44	35	10	5	6	0	79	11	209
2014	CS-03	46	24	14	7	8	0	70	16	190
2014	CS-04	54	28	4	9	5	1	82	14	80
2014	CS-05	27	34	7	20	12	0	61	33	15

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	26	23	13	16	9	0	43	32	388
2017	CS-01	30	10	10	20	30	0	0	40	50	10
2017	CS-02	18	21	24	12	14	11	0	44	29	150
2017	CS-03	9	29	26	11	16	9	0	41	30	150
2017	CS-04	8	33	18	18	20	2	0	42	39	60
2017	CS-05	45	18	0	9	27	0	0	64	36	11
2014	CS	19	29	17	14	11	9	1	53	28	533
2014	CS-01	30	15	11	15	15	15	0	52	35	27
2014	CS-02	20	34	18	9	8	11	0	61	19	209
2014	CS-03	16	30	18	16	12	7	0	50	30	190
2014	CS-04	19	23	16	19	16	5	3	45	38	80
2014	CS-05	7	13	20	40	7	12	0	23	54	15
2011	CS	18	31	21	9	10	11	0	55	21	430
2011	CS-01	21	42	6	9	12	9	0	70	23	33
2011	CS-02	21	26	24	8	8	13	1	54	18	168
2011	CS-03	10	32	22	9	13	13	1	49	26	158
2011	CS-04	20	38	21	7	7	7	0	62	15	56
2011	CS-05	64	18	0	18	0	0	0	82	18	11

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	18	19	21	31	2	0	28	53	388
2017	CS-01	20	20	0	30	30	0	0	40	60	10
2017	CS-02	10	20	20	21	27	3	0	31	49	150
2017	CS-03	6	17	20	22	33	1	0	24	56	150
2017	CS-04	10	15	18	17	40	0	0	25	57	60
2017	CS-05	27	27	9	18	18	0	0	54	36	11
2014	CS	13	26	20	17	20	4	0	40	39	534
2014	CS-01	26	11	11	15	22	15	0	43	43	27
2014	CS-02	14	34	18	13	16	5	0	50	30	209
2014	CS-03	12	20	24	17	25	4	0	33	43	191
2014	CS-04	9	26	15	25	23	1	1	36	49	80
2014	CS-05	0	13	40	27	19	0	0	13	46	15
2011	CS	15	27	25	13	15	3	1	45	29	431
2011	CS-01	21	30	18	12	12	6	0	55	26	33
2011	CS-02	17	25	26	14	12	4	1	45	28	169
2011	CS-03	10	29	22	13	21	3	1	41	36	157
2011	CS-04	16	30	38	7	7	2	0	47	15	56
2011	CS-05	45	27	9	18	0	0	0	73	18	11
2008	CS	15	34	24	14	9	4	0	51	24	359
2008	CS-01	31	35	14	10	4	6	0	71	15	51
2008	CS-02	14	37	27	11	7	4	0	53	19	141
2008	CS-03	5	29	28	21	13	4	0	35	36	112
2008	CS-04	19	38	17	10	14	2	0	59	24	42

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	13	19	24	33	4	0	21	60	388
2017	CS-01	20	10	0	30	40	0	0	30	70	10
2017	CS-02	6	17	19	24	27	7	0	25	55	150
2017	CS-03	6	11	21	23	36	3	0	17	61	150
2017	CS-04	7	8	17	25	43	0	0	15	68	60
2017	CS-05	18	27	18	18	9	9	0	50	30	11
2014	CS	9	20	22	19	23	8	0	32	45	534
2014	CS-01	30	7	15	7	22	19	0	45	36	27
2014	CS-02	10	27	25	12	15	11	0	41	31	209
2014	CS-03	7	15	22	22	28	5	0	23	53	191
2014	CS-04	8	20	11	28	31	1	1	28	60	80
2014	CS-05	0	7	34	27	26	7	0	7	57	15
2011	CS	10	25	23	19	13	10	0	38	36	431
2011	CS-01	12	30	15	21	6	15	0	50	32	33
2011	CS-02	11	27	27	15	8	12	0	43	26	169
2011	CS-03	8	20	22	17	24	9	1	30	46	157
2011	CS-04	11	29	20	30	5	5	0	42	38	56
2011	CS-05	9	27	27	27	9	0	0	36	36	11
2008	CS	8	28	22	21	13	8	0	39	37	357
2008	CS-01	22	26	20	4	10	18	0	59	17	50
2008	CS-02	6	31	25	14	11	13	0	42	29	141
2008	CS-03	4	23	23	32	15	3	0	28	49	111
2008	CS-04	10	29	14	29	19	0	0	38	48	42

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	13	15	21	37	7	0	22	62	388
2017	CS-01	20	0	10	0	70	0	0	20	70	10
2017	CS-02	7	14	18	17	35	9	1	23	57	150
2017	CS-03	6	13	9	25	39	7	0	21	69	150
2017	CS-04	5	13	20	18	40	3	0	19	60	60
2017	CS-05	27	27	9	18	9	9	0	60	30	11
2014	CS	11	19	19	15	27	8	0	33	47	533
2014	CS-01	19	22	7	7	22	22	0	52	38	27
2014	CS-02	12	21	22	13	21	11	0	37	38	209
2014	CS-03	9	17	18	15	33	7	1	28	52	191
2014	CS-04	9	19	12	22	34	3	1	29	58	79
2014	CS-05	7	20	26	27	20	0	0	27	47	15
2011	CS	13	22	21	17	16	11	0	40	37	431
2011	CS-01	15	24	15	15	15	15	0	46	36	33
2011	CS-02	15	22	20	17	12	14	0	43	34	169
2011	CS-03	9	20	20	20	23	8	1	31	47	157
2011	CS-04	16	27	32	11	7	7	0	46	19	56
2011	CS-05	27	36	9	18	0	9	0	70	20	11
2008	CS	9	24	23	17	15	11	0	37	37	357
2008	CS-01	22	33	14	4	16	12	0	62	22	51
2008	CS-02	7	21	29	15	13	14	0	33	33	140
2008	CS-03	4	22	15	27	23	10	0	28	55	111
2008	CS-04	10	24	29	21	7	10	0	37	32	42

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	20	17	24	29	3	0	29	54	388
2017	CS-01	20	20	0	30	30	0	0	40	60	10
2017	CS-02	10	19	17	23	28	4	0	30	53	150
2017	CS-03	7	17	19	27	29	3	0	24	57	150
2017	CS-04	3	25	18	22	32	0	0	28	53	60
2017	CS-05	27	36	18	18	0	0	0	64	18	11
2014	CS	11	26	17	19	24	3	0	38	44	533
2014	CS-01	22	19	15	15	15	15	0	48	35	27
2014	CS-02	13	33	18	15	17	3	0	48	33	209
2014	CS-03	10	19	21	18	29	2	0	30	48	190
2014	CS-04	4	26	14	25	29	1	1	31	55	80
2014	CS-05	7	7	7	40	39	0	0	13	80	15
2011	CS	11	32	21	19	14	3	0	45	33	431
2011	CS-01	15	48	18	6	9	3	0	66	16	33
2011	CS-02	17	31	18	15	12	7	0	52	28	169
2011	CS-03	6	27	25	19	20	2	1	34	40	157
2011	CS-04	7	41	16	32	4	0	0	48	36	56
2011	CS-05	9	36	18	18	18	0	0	45	36	11
2008	CS	11	37	18	20	12	3	0	49	33	359
2008	CS-01	25	43	8	14	8	2	0	70	22	51
2008	CS-02	11	35	21	15	13	5	0	49	29	141
2008	CS-03	4	32	15	31	15	3	0	37	48	112
2008	CS-04	7	50	21	17	5	0	0	57	21	42

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	36	18	17	13	0	0	52	30	387
2017	CS-01	30	20	10	30	10	0	0	50	40	10
2017	CS-02	13	36	19	15	16	0	0	49	32	149
2017	CS-03	15	33	22	15	14	0	1	48	30	150
2017	CS-04	22	42	12	17	8	0	0	63	25	60
2017	CS-05	36	64	0	0	0	0	0	100	0	11
2014	CS	19	32	20	16	13	0	0	51	29	534
2014	CS-01	33	22	19	7	19	0	0	56	26	27
2014	CS-02	18	36	21	13	11	1	0	55	24	209
2014	CS-03	17	28	22	16	16	0	0	46	32	191
2014	CS-04	20	35	10	25	10	0	0	55	35	80
2014	CS-05	13	20	20	26	20	0	0	34	46	15
2011	CS	20	38	18	12	10	1	0	59	22	430
2011	CS-01	12	58	12	9	9	0	0	70	18	33
2011	CS-02	27	33	20	9	10	1	1	61	19	168
2011	CS-03	17	38	17	15	11	1	1	55	27	157
2011	CS-04	18	39	21	16	4	2	0	58	20	56
2011	CS-05	27	55	9	0	9	0	0	82	9	11

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	34	19	17	12	0	53	29	387
2017	CS-01	50	30	10	0	10	0	80	10	10
2017	CS-02	18	36	21	14	11	1	54	25	150
2017	CS-03	18	30	20	17	14	0	48	32	149
2017	CS-04	15	37	15	22	12	0	52	33	60
2017	CS-05	18	64	0	18	0	0	82	18	11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	18	22	18	14	16	4	34	39	388
2017	CS-01	40	10	10	10	10	20	0	63	25	10
2017	CS-02	7	12	23	15	16	22	5	27	42	150
2017	CS-03	7	18	22	23	13	13	4	30	44	150
2017	CS-04	15	28	20	17	12	5	3	47	31	60
2017	CS-05	27	36	27	0	0	9	0	70	0	11
2014	CS	10	19	23	16	15	14	3	34	38	534
2014	CS-01	19	19	15	11	15	22	0	48	33	27
2014	CS-02	8	13	22	13	20	20	4	27	43	209
2014	CS-03	10	19	24	17	16	12	3	34	38	191
2014	CS-04	14	28	26	21	5	3	4	44	28	80
2014	CS-05	7	40	20	19	7	7	0	51	28	15

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	36	13	6	8	0	0	73	14	388
2017	CS-01	80	10	0	0	10	0	0	90	10	10
2017	CS-02	37	33	13	7	9	0	0	70	17	150
2017	CS-03	33	37	16	7	7	0	0	70	14	150
2017	CS-04	43	40	7	2	8	0	0	83	10	60
2017	CS-05	55	45	0	0	0	0	0	100	0	11
2014	CS	36	33	14	9	7	0	0	69	16	534
2014	CS-01	37	33	11	4	15	0	0	70	19	27
2014	CS-02	33	38	16	8	4	0	0	72	12	209
2014	CS-03	38	28	16	8	9	0	0	66	18	191
2014	CS-04	41	33	4	13	9	0	1	75	22	80
2014	CS-05	13	34	20	20	12	0	0	47	33	15
2011	CS	34	38	13	8	6	0	1	72	14	431
2011	CS-01	39	52	6	3	0	0	0	91	3	33
2011	CS-02	38	32	14	8	6	1	2	72	14	168
2011	CS-03	30	38	15	8	9	1	0	68	17	158
2011	CS-04	32	39	16	11	2	0	0	71	13	56
2011	CS-05	27	55	0	18	0	0	0	82	18	11
2008	CS	25	39	15	11	8	1	0	65	20	359
2008	CS-01	33	31	14	10	10	2	0	66	20	51
2008	CS-02	24	41	15	12	6	1	0	66	19	141
2008	CS-03	22	40	13	13	11	2	0	64	24	112
2008	CS-04	26	43	19	10	2	0	0	69	12	42

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	32	19	20	12	3	3	46	34	115
2017	CS-03	5	31	19	22	19	2	3	38	43	59
2017	CS-04	16	37	16	21	8	0	3	54	30	38
2017	CS-05	36	46	9	9	0	0	0	82	9	11
2014	CS	20	31	15	14	12	3	5	55	29	155
2014	CS-03	15	35	20	6	16	5	4	55	24	82
2014	CS-04	32	23	9	25	6	0	6	58	32	53
2014	CS-05	7	43	14	29	6	0	0	51	35	14

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	35	16	14	12	2	4	56	28	388
2017	CS-01	40	30	0	10	10	10	0	78	22	10
2017	CS-02	13	35	20	14	13	2	3	51	28	150
2017	CS-03	17	33	16	15	13	1	5	53	30	150
2017	CS-04	22	35	13	13	13	0	3	59	28	60
2017	CS-05	46	45	0	0	0	0	9	100	0	11
2014	CS	20	39	16	14	7	2	1	61	22	534
2014	CS-01	22	37	15	19	0	7	0	64	20	27
2014	CS-02	21	37	15	13	8	4	1	62	22	209
2014	CS-03	18	37	19	15	10	1	1	55	26	191
2014	CS-04	24	50	9	14	3	0	1	75	17	80
2014	CS-05	7	40	34	19	0	0	0	47	19	15
2011	CS	20	40	15	13	8	3	0	62	22	431
2011	CS-01	30	33	9	9	15	3	0	66	25	33
2011	CS-02	18	38	16	15	8	5	0	59	24	168
2011	CS-03	17	44	16	12	8	3	0	62	21	158
2011	CS-04	25	45	16	11	4	0	0	70	14	56
2011	CS-05	55	36	0	0	9	0	0	91	9	11
2008	CS	25	36	15	15	7	2	0	62	23	357
2008	CS-01	39	24	14	10	8	6	0	67	19	51
2008	CS-02	17	38	17	17	8	3	0	57	25	139
2008	CS-03	21	37	15	18	9	1	0	58	27	112
2008	CS-04	33	43	10	10	2	0	2	78	12	42

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	20	22	13	12	11	3	45	29	388
2017	CS-01	50	0	0	10	10	30	0	71	29	10
2017	CS-02	10	17	19	21	16	17	1	33	45	150
2017	CS-03	17	22	29	9	11	7	4	44	23	150
2017	CS-04	32	28	18	5	7	3	7	67	13	60
2017	CS-05	64	0	18	0	0	9	9	78	0	11
2014	CS	21	26	17	13	10	11	2	54	27	534
2014	CS-01	7	26	19	4	15	30	0	47	26	27
2014	CS-02	16	21	20	13	15	14	2	44	33	209
2014	CS-03	21	26	18	15	8	10	2	53	26	191
2014	CS-04	40	38	8	9	3	0	4	80	12	80
2014	CS-05	13	47	13	7	12	0	7	65	20	15
2011	CS	24	27	17	10	11	10	1	58	23	432
2011	CS-01	27	27	6	6	18	15	0	64	29	33
2011	CS-02	17	25	16	11	15	16	0	50	31	169
2011	CS-03	23	29	22	9	6	8	3	58	17	158
2011	CS-04	39	29	16	11	4	2	0	69	15	56
2011	CS-05	64	9	9	9	9	0	0	73	18	11
2008	CS	27	29	15	10	9	10	0	62	21	358
2008	CS-01	35	18	12	10	8	16	2	64	21	51
2008	CS-02	17	28	16	11	13	15	0	53	28	140
2008	CS-03	21	37	16	9	11	6	0	62	21	112
2008	CS-04	50	31	12	7	0	0	0	81	7	42

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	34	15	19	20	0	0	46	39	387
2017	CS-01	30	30	20	10	10	0	0	60	20	10
2017	CS-02	11	34	17	21	17	0	0	44	38	149
2017	CS-03	10	35	15	17	23	0	1	45	40	150
2017	CS-04	13	37	10	20	20	0	0	50	40	60
2017	CS-05	36	45	18	0	0	0	0	82	0	11
2014	CS	16	31	19	19	15	0	0	47	34	534
2014	CS-01	19	41	19	7	15	0	0	59	22	27
2014	CS-02	17	34	15	19	14	0	0	52	33	209
2014	CS-03	13	30	22	17	18	0	0	42	35	191
2014	CS-04	17	29	20	21	13	0	0	46	34	80
2014	CS-05	13	13	26	34	7	0	7	29	43	15
2011	CS	22	44	15	10	7	1	1	67	18	432
2011	CS-01	12	42	12	21	9	3	0	56	31	33
2011	CS-02	25	44	17	6	6	1	1	71	12	169
2011	CS-03	16	43	15	13	10	3	0	61	23	158
2011	CS-04	34	43	13	11	0	0	0	77	11	56
2011	CS-05	18	55	9	9	0	0	9	80	10	11
2008	CS	25	46	15	9	4	1	1	71	14	359
2008	CS-01	37	37	14	4	6	2	0	76	10	51
2008	CS-02	22	51	13	7	5	1	1	75	12	141
2008	CS-03	20	45	18	14	4	0	0	64	18	112
2008	CS-04	24	48	14	10	5	0	0	71	14	42

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	43	12	8	5	0	0	75	13	387
2017	CS-01	50	30	0	10	10	0	0	80	20	10
2017	CS-02	26	44	13	9	7	0	0	70	16	149
2017	CS-03	33	44	14	6	3	0	0	77	9	150
2017	CS-04	38	37	8	12	5	0	0	75	17	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	35	41	10	10	4	0	0	76	14	534
2014	CS-01	33	44	4	11	7	0	0	78	19	27
2014	CS-02	29	45	11	10	6	0	0	73	15	209
2014	CS-03	37	39	11	9	4	0	0	75	14	191
2014	CS-04	46	38	4	11	1	0	0	84	13	80
2014	CS-05	53	34	7	7	0	0	0	87	7	15
2011	CS	37	43	9	7	3	0	0	80	10	432
2011	CS-01	33	36	9	18	3	0	0	70	21	33
2011	CS-02	34	41	14	7	3	0	1	76	10	169
2011	CS-03	34	49	7	6	4	1	0	83	10	158
2011	CS-04	48	43	4	5	0	0	0	91	5	56
2011	CS-05	73	9	9	0	0	0	9	90	0	11
2008	CS	37	41	11	8	3	0	0	79	10	358
2008	CS-01	29	49	6	14	2	0	0	78	16	51
2008	CS-02	35	39	16	6	3	1	0	75	9	140
2008	CS-03	36	46	8	8	2	0	0	82	10	112
2008	CS-04	52	29	10	5	5	0	0	81	10	42

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	41	10	4	5	0	0	81	9	387
2017	CS-01	60	40	0	0	0	0	0	100	0	10
2017	CS-02	32	46	11	5	6	0	0	79	11	149
2017	CS-03	43	38	11	3	5	0	0	81	7	150
2017	CS-04	47	35	7	8	2	2	0	83	10	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	42	40	7	7	3	0	0	82	11	534
2014	CS-01	37	48	7	4	4	0	0	85	7	27
2014	CS-02	36	43	8	8	4	0	0	79	12	209
2014	CS-03	44	37	9	7	3	0	0	81	10	191
2014	CS-04	51	39	3	6	1	0	0	90	8	80
2014	CS-05	66	27	0	0	7	0	0	93	7	15
2011	CS	41	43	7	7	2	0	0	84	9	431
2011	CS-01	42	27	15	15	0	0	0	70	15	33
2011	CS-02	36	42	11	9	1	0	1	79	11	169
2011	CS-03	42	46	4	4	4	1	0	88	8	158
2011	CS-04	51	47	2	0	0	0	0	98	0	55
2011	CS-05	45	55	0	0	0	0	0	100	0	11
2008	CS	42	45	5	5	3	0	0	87	8	359
2008	CS-01	41	43	2	12	2	0	0	84	14	51
2008	CS-02	33	48	9	6	4	0	0	82	9	141
2008	CS-03	46	43	3	4	4	0	0	88	9	112
2008	CS-04	50	50	0	0	0	0	0	100	0	42

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	21	19	25	26	1	1	29	52	388
2017	CS-01	30	0	0	20	50	0	0	30	70	10
2017	CS-02	7	22	22	19	28	1	1	29	48	150
2017	CS-03	7	17	19	30	26	1	0	24	57	150
2017	CS-04	7	32	17	27	17	0	2	39	44	60
2017	CS-05	18	27	18	36	0	0	0	45	36	11
2014	CS	15	24	21	20	17	2	0	40	38	534
2014	CS-01	15	30	19	15	22	0	0	44	37	27
2014	CS-02	17	26	20	18	15	3	0	45	35	209
2014	CS-03	14	22	24	17	21	3	0	37	39	191
2014	CS-04	15	24	21	24	15	0	1	39	39	80
2014	CS-05	7	7	27	54	6	0	0	13	60	15
2011	CS	19	33	19	15	12	2	0	53	27	432
2011	CS-01	27	21	12	21	12	6	0	52	35	33
2011	CS-02	23	29	21	12	14	1	0	53	26	169
2011	CS-03	13	34	21	16	13	3	1	48	30	158
2011	CS-04	21	43	14	16	5	0	0	64	21	56
2011	CS-05	36	55	0	9	0	0	0	91	9	11
2008	CS	20	41	20	13	6	1	0	61	19	358
2008	CS-01	35	37	14	10	2	2	0	74	12	51
2008	CS-02	17	44	18	11	6	3	0	63	18	141
2008	CS-03	16	35	25	16	8	0	0	51	24	112
2008	CS-04	21	45	14	14	5	0	0	67	19	42

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	15	14	20	40	2	2	23	62	388
2017	CS-01	20	0	20	0	60	0	0	20	60	10
2017	CS-02	3	9	13	23	49	3	1	13	74	150
2017	CS-03	7	19	13	21	37	1	2	26	60	150
2017	CS-04	13	20	17	17	27	3	3	36	46	60
2017	CS-05	45	27	18	0	9	0	0	73	9	11
2014	CS	12	19	17	17	29	4	2	33	49	534
2014	CS-01	7	22	26	7	33	0	4	31	42	27
2014	CS-02	8	18	18	19	29	8	0	29	52	209
2014	CS-03	15	20	13	17	32	2	2	36	51	191
2014	CS-04	20	19	19	13	26	1	3	40	40	80
2014	CS-05	7	34	27	19	7	0	7	43	28	15
2011	CS	16	24	16	19	20	4	1	42	41	432
2011	CS-01	18	33	12	18	15	3	0	53	34	33
2011	CS-02	13	23	20	16	24	5	0	38	42	169
2011	CS-03	11	24	16	23	20	5	1	37	46	158
2011	CS-04	32	20	14	16	13	2	4	55	30	56
2011	CS-05	45	9	9	9	18	0	9	60	30	11
2008	CS	16	37	17	12	14	2	1	55	28	359
2008	CS-01	39	27	16	8	4	6	0	71	13	51
2008	CS-02	12	34	21	11	18	2	1	48	31	141
2008	CS-03	9	37	16	17	19	1	2	47	37	112
2008	CS-04	19	57	10	10	5	0	0	76	14	42

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	38	18	12	11	0	0	59	23	386
2017	CS-01	40	30	10	0	20	0	0	70	20	10
2017	CS-02	15	37	21	16	11	0	0	53	27	150
2017	CS-03	21	40	19	8	12	0	0	61	20	150
2017	CS-04	22	43	15	12	8	0	0	65	20	60
2017	CS-05	80	0	0	20	0	0	0	80	20	10
2014	CS	20	41	17	13	10	0	0	60	23	534
2014	CS-01	26	33	15	15	11	0	0	59	26	27
2014	CS-02	19	42	20	10	9	0	0	61	19	209
2014	CS-03	22	38	17	12	12	0	0	60	24	191
2014	CS-04	19	46	13	19	4	0	0	65	22	80
2014	CS-05	0	40	12	34	13	0	0	40	47	15
2011	CS	26	47	12	11	3	1	0	73	14	432
2011	CS-01	24	36	21	12	6	0	0	61	18	33
2011	CS-02	26	47	13	8	5	0	1	74	13	169
2011	CS-03	23	47	11	14	3	2	0	72	17	158
2011	CS-04	30	55	7	7	0	0	0	86	7	56
2011	CS-05	45	36	9	9	0	0	0	82	9	11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	35	17	15	9	0	59	24	386
2017	CS-01	20	50	10	0	20	0	70	20	10
2017	CS-02	20	38	16	16	10	0	58	26	150
2017	CS-03	22	32	22	15	9	0	54	24	150
2017	CS-04	33	32	12	13	10	0	65	23	60
2017	CS-05	80	20	0	0	0	0	100	0	10
2014	CS	22	36	19	14	9	0	58	23	534
2014	CS-01	33	19	26	19	4	0	52	22	27
2014	CS-02	19	40	20	12	8	1	60	20	209
2014	CS-03	23	33	20	13	10	0	56	24	191
2014	CS-04	28	35	13	15	10	0	63	25	80
2014	CS-05	7	39	0	40	13	0	46	54	15

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	37	17	14	11	0	0	58	25	385
2017	CS-01	50	30	10	0	10	0	0	80	10	10
2017	CS-02	19	38	19	14	9	0	0	58	23	149
2017	CS-03	21	37	17	11	14	1	0	58	25	150
2017	CS-04	17	38	15	20	10	0	0	55	30	60
2017	CS-05	50	30	0	20	0	0	0	80	20	10
2014	CS	22	37	19	13	8	0	0	59	22	534
2014	CS-01	22	41	26	7	4	0	0	63	11	27
2014	CS-02	24	38	19	11	7	0	0	63	18	209
2014	CS-03	21	36	21	14	9	0	0	57	22	191
2014	CS-04	23	36	16	17	8	0	0	59	25	80
2014	CS-05	7	27	13	33	20	0	0	34	53	15
2011	CS	35	38	14	8	3	2	0	74	12	431
2011	CS-01	30	36	18	9	0	6	0	71	10	33
2011	CS-02	42	34	14	6	3	1	1	77	9	168
2011	CS-03	30	40	15	9	4	2	0	72	13	158
2011	CS-04	30	43	13	9	5	0	0	73	14	56
2011	CS-05	36	36	0	27	0	0	0	73	27	11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	26	29	15	16	6	1	37	32	386
2017	CS-01	30	10	20	0	30	10	0	45	33	10
2017	CS-02	7	25	31	14	15	7	1	35	32	150
2017	CS-03	9	23	30	15	17	6	0	34	34	149
2017	CS-04	7	36	27	17	12	0	2	43	29	59
2017	CS-05	36	36	18	9	0	0	0	73	9	11

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	34	11	10	7	0	0	71	18	387
2017	CS-01	50	20	0	0	20	10	0	78	22	10
2017	CS-02	36	34	13	11	7	0	0	69	17	149
2017	CS-03	35	36	12	10	7	0	0	71	17	150
2017	CS-04	52	27	3	8	10	0	0	78	18	60
2017	CS-05	27	46	9	18	0	0	0	73	18	11
2014	CS	34	39	12	10	5	0	0	73	15	531
2014	CS-01	33	30	22	11	0	0	4	65	12	27
2014	CS-02	36	42	13	7	2	0	0	77	10	207
2014	CS-03	32	37	11	13	7	0	1	70	20	190
2014	CS-04	40	36	9	9	6	0	0	76	15	80
2014	CS-05	13	47	20	19	0	0	0	61	19	15
2011	CS	43	34	12	6	5	1	1	77	11	432
2011	CS-01	39	33	3	6	9	6	3	80	17	33
2011	CS-02	46	34	11	4	4	1	1	81	8	169
2011	CS-03	41	32	15	8	5	1	0	73	13	158
2011	CS-04	43	32	11	9	4	0	2	76	13	56
2011	CS-05	45	45	9	0	0	0	0	91	0	11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	25	11	9	9	2	6	69	20	387
2017	CS-01	60	10	10	0	10	10	0	78	11	10
2017	CS-02	40	26	9	5	10	3	7	73	16	149
2017	CS-03	42	26	12	9	6	1	4	72	15	150
2017	CS-04	25	23	12	18	17	2	3	51	37	60
2017	CS-05	9	36	9	9	0	0	36	71	14	11
2014	CS	37	26	13	9	8	1	6	68	18	534
2014	CS-01	15	41	15	0	4	7	19	75	5	27
2014	CS-02	40	27	12	6	6	1	6	73	13	209
2014	CS-03	41	25	13	11	7	1	4	69	18	191
2014	CS-04	32	26	15	14	10	0	3	60	24	80
2014	CS-05	0	0	0	7	53	0	40	0	100	15
2011	CS	40	24	9	7	6	3	11	75	14	432
2011	CS-01	36	21	12	3	0	9	18	79	4	33
2011	CS-02	44	26	6	5	6	1	12	81	12	169
2011	CS-03	39	23	11	9	6	4	9	70	17	158
2011	CS-04	43	27	18	7	5	0	0	70	13	56
2011	CS-05	9	9	0	0	18	0	64	50	50	11
2008	CS	50	27	8	4	3	2	6	83	8	357
2008	CS-01	47	18	14	6	0	8	8	77	7	51
2008	CS-02	51	34	4	1	1	1	6	92	3	140
2008	CS-03	55	24	7	6	4	1	3	82	10	111
2008	CS-04	52	21	14	5	5	0	2	76	10	42

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	37	12	6	5	1	1	77	11	388
2017	CS-01	50	30	10	0	10	0	0	80	10	10
2017	CS-02	52	34	7	5	1	0	1	87	6	150
2017	CS-03	37	37	13	6	5	1	1	76	12	150
2017	CS-04	22	42	17	8	10	2	0	64	19	60
2017	CS-05	0	27	36	9	18	0	9	30	30	11
2014	CS	33	39	15	8	3	0	0	73	12	534
2014	CS-01	56	33	4	7	0	0	0	89	7	27
2014	CS-02	43	43	10	3	1	0	0	86	4	209
2014	CS-03	29	41	16	9	5	0	0	70	14	191
2014	CS-04	16	31	31	18	3	1	0	48	20	80
2014	CS-05	20	20	12	34	13	0	0	40	47	15
2011	CS	40	37	15	3	4	0	1	77	7	430
2011	CS-01	45	45	6	0	3	0	0	91	3	33
2011	CS-02	47	43	7	1	1	0	2	92	1	169
2011	CS-03	37	33	18	6	5	0	1	71	12	158
2011	CS-04	27	33	29	5	5	0	0	60	11	55
2011	CS-05	10	10	50	10	20	0	0	20	30	10
2008	CS	34	38	18	6	4	0	0	72	10	359
2008	CS-01	53	35	12	0	0	0	0	88	0	51
2008	CS-02	39	39	12	7	3	0	0	78	10	141
2008	CS-03	28	41	23	6	2	0	0	69	8	112
2008	CS-04	12	31	33	10	12	0	2	44	22	42

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	22	6	8	7	1	1	79	15	387
2017	CS-01	70	10	10	0	10	0	0	80	10	10
2017	CS-02	51	22	10	7	9	0	1	73	17	150
2017	CS-03	56	23	4	8	7	1	1	80	16	149
2017	CS-04	65	23	2	7	3	0	0	88	10	60
2017	CS-05	54	27	0	18	0	0	0	82	18	11
2014	CS	55	26	6	5	4	1	1	84	10	534
2014	CS-01	44	22	15	4	11	0	4	69	15	27
2014	CS-02	57	30	3	5	3	1	0	88	8	209
2014	CS-03	55	24	8	6	6	1	1	80	12	191
2014	CS-04	63	19	5	6	5	0	2	83	12	80
2014	CS-05	20	47	7	7	0	12	7	83	8	15
2011	CS	50	29	8	3	4	3	3	84	7	431
2011	CS-01	33	36	9	6	9	6	0	74	16	33
2011	CS-02	52	31	7	2	4	2	2	86	7	168
2011	CS-03	54	24	10	3	4	3	3	83	7	158
2011	CS-04	48	34	7	4	2	4	2	87	6	56
2011	CS-05	36	45	0	0	0	0	18	100	0	11

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	36	25	39	388
2017	CS-01	60	20	20	10
2017	CS-02	33	24	43	150
2017	CS-03	31	26	43	150
2017	CS-04	55	27	18	60
2017	CS-05	36	36	27	11
2014	CS	28	32	40	534
2014	CS-01	30	26	44	27
2014	CS-02	25	36	38	209
2014	CS-03	28	33	39	191
2014	CS-04	36	21	43	80
2014	CS-05	20	20	60	15
2011	CS	26	36	39	432
2011	CS-01	27	39	33	33
2011	CS-02	26	34	40	169
2011	CS-03	24	35	41	158
2011	CS-04	29	39	32	56
2011	CS-05	27	45	27	11

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	15	13	59	6	1	6	139
2017	CS-02	12	12	61	4	0	10	49
2017	CS-03	15	15	63	2	0	4	46
2017	CS-04	18	12	52	12	3	3	33
2014	CS	9	30	48	9	9999	5	149
2014	CS-02	6	38	45	6	9999	6	53
2014	CS-03	9	26	51	11	9999	2	53
2014	CS-04	10	35	42	7	9999	7	29
2011	CS	8	36	45	5	9999	5	110
2011	CS-02	5	39	45	2	9999	9	44
2011	CS-03	5	37	53	5	9999	0	38
2011	CS-04	13	50	31	0	9999	6	16

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	42	14	10	6	0	70	16	388
2017	CS-01	50	30	10	0	10	0	80	10	10
2017	CS-02	25	47	16	6	5	1	72	11	150
2017	CS-03	27	41	13	11	8	0	67	19	150
2017	CS-04	30	38	12	17	3	0	68	20	60
2017	CS-05	73	9	9	9	0	0	82	9	11
2014	CS	34	40	14	6	5	1	74	12	533
2014	CS-01	44	37	7	7	4	0	81	11	27
2014	CS-02	33	44	15	4	3	1	77	7	209
2014	CS-03	31	38	16	5	9	1	70	14	190
2014	CS-04	40	33	11	15	1	0	72	16	80
2014	CS-05	27	46	13	7	7	0	73	13	15
2011	CS	34	44	12	6	3	1	79	9	432
2011	CS-01	36	36	15	9	0	3	75	9	33
2011	CS-02	33	46	15	3	3	0	79	6	169
2011	CS-03	35	44	7	9	4	1	79	13	158
2011	CS-04	34	46	13	5	2	0	80	7	56
2011	CS-05	55	36	9	0	0	0	91	0	11
2008	CS	41	36	13	6	4	1	77	10	358
2008	CS-01	47	29	14	8	2	0	76	10	51
2008	CS-02	41	33	14	6	4	1	76	10	141
2008	CS-03	32	47	12	3	6	0	79	9	111
2008	CS-04	45	31	12	10	2	0	76	12	42

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	32	23	19	11	1	0	46	30	388
2017	CS-01	50	20	10	0	20	0	0	70	20	10
2017	CS-02	16	29	27	17	9	1	0	45	27	150
2017	CS-03	10	37	21	22	9	1	0	47	31	150
2017	CS-04	3	35	23	22	17	0	0	38	38	60
2017	CS-05	45	27	9	9	9	0	0	73	18	11
2014	CS	19	41	20	10	9	1	0	61	19	534
2014	CS-01	26	41	19	7	4	4	0	69	12	27
2014	CS-02	21	44	20	7	8	1	0	66	15	209
2014	CS-03	16	41	22	10	11	0	0	57	21	191
2014	CS-04	20	34	19	14	12	0	1	55	26	80
2014	CS-05	7	54	19	13	7	0	0	61	20	15
2011	CS	21	44	16	9	7	2	0	67	17	431
2011	CS-01	21	55	6	0	12	6	0	81	13	33
2011	CS-02	26	40	18	7	7	2	0	68	13	168
2011	CS-03	13	43	16	14	10	3	1	58	25	158
2011	CS-04	25	54	16	4	2	0	0	79	5	56
2011	CS-05	45	55	0	0	0	0	0	100	0	11

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	33	29	7	2	0	1	9	62	387
2017	CS-01	30	0	50	10	10	0	0	20	30	10
2017	CS-02	19	35	32	11	2	0	1	13	55	149
2017	CS-03	31	35	27	5	2	0	1	7	66	150
2017	CS-04	47	27	22	3	0	0	2	3	75	60
2017	CS-05	18	27	54	0	0	0	0	0	46	11
2014	CS	22	33	29	10	3	1	2	13	57	534
2014	CS-01	15	37	22	11	11	0	4	23	54	27
2014	CS-02	10	28	36	16	5	2	2	22	40	209
2014	CS-03	29	37	28	4	1	0	1	5	66	191
2014	CS-04	35	39	19	6	0	0	1	6	75	80
2014	CS-05	40	46	0	13	0	0	0	13	87	15
2011	CS	14	31	34	14	5	1	1	19	46	428
2011	CS-01	9	28	19	28	9	6	0	40	40	32
2011	CS-02	10	24	37	18	8	2	1	27	35	167
2011	CS-03	19	32	32	12	3	0	2	15	53	157
2011	CS-04	13	45	38	0	4	0	2	4	58	56
2011	CS-05	9	45	45	0	0	0	0	0	55	11
2008	CS	16	29	37	12	4	1	1	17	46	359
2008	CS-01	4	27	27	18	14	8	2	35	35	51
2008	CS-02	14	22	45	14	3	0	2	17	37	141
2008	CS-03	17	34	36	13	1	0	0	13	51	112
2008	CS-04	26	43	29	0	2	0	0	2	69	42

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	29	24	8	4	3	2	13	62	388
2017	CS-01	20	10	40	10	10	10	0	22	34	10
2017	CS-02	25	25	27	11	5	7	1	17	54	150
2017	CS-03	30	33	24	5	5	1	2	11	64	150
2017	CS-04	45	30	15	7	2	0	2	8	76	60
2017	CS-05	18	36	18	27	0	0	0	27	55	11
2014	CS	18	26	29	17	5	3	2	23	46	533
2014	CS-01	11	19	19	26	19	0	7	48	32	27
2014	CS-02	11	22	30	23	6	7	3	32	35	209
2014	CS-03	23	29	28	14	4	1	2	18	53	190
2014	CS-04	25	30	32	6	5	0	1	11	56	80
2014	CS-05	27	53	13	7	0	0	0	7	80	15
2011	CS	13	22	30	19	9	4	3	30	38	427
2011	CS-01	6	13	47	19	13	3	0	32	19	32
2011	CS-02	13	22	26	16	14	5	4	34	38	166
2011	CS-03	17	25	29	19	4	3	3	25	45	157
2011	CS-04	11	21	32	30	2	2	2	33	33	56
2011	CS-05	9	18	45	9	9	0	9	20	30	11
2008	CS	13	20	33	21	9	1	3	32	34	359
2008	CS-01	6	12	29	16	29	6	2	49	19	51
2008	CS-02	8	22	34	26	6	0	4	33	31	141
2008	CS-03	19	19	29	26	6	0	1	32	38	112
2008	CS-04	24	26	40	5	0	2	2	5	53	42

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	28	16	5	3	1	1	9	74	388
2017	CS-01	10	20	70	0	0	0	0	0	30	10
2017	CS-02	42	28	18	4	4	3	1	8	73	150
2017	CS-03	46	31	13	6	4	0	0	10	77	150
2017	CS-04	53	27	7	8	2	2	2	10	83	60
2017	CS-05	18	27	45	9	0	0	0	9	46	11
2014	CS	32	29	25	7	2	3	2	10	64	533
2014	CS-01	33	11	22	19	11	0	4	31	46	27
2014	CS-02	21	28	30	9	3	6	3	13	54	208
2014	CS-03	38	31	24	4	2	1	1	6	70	191
2014	CS-04	47	29	15	5	1	0	3	6	78	80
2014	CS-05	27	39	34	0	0	0	0	0	66	15
2011	CS	28	30	25	10	4	2	2	14	60	427
2011	CS-01	9	44	25	16	0	3	3	17	57	32
2011	CS-02	19	31	31	9	6	2	3	16	52	167
2011	CS-03	37	23	23	9	3	3	1	13	63	158
2011	CS-04	36	33	20	9	0	0	2	9	70	55
2011	CS-05	30	40	10	10	10	0	0	20	70	10
2008	CS	27	29	27	9	4	2	1	13	59	358
2008	CS-01	12	22	33	8	16	6	4	26	37	51
2008	CS-02	26	27	25	14	3	3	2	17	56	140
2008	CS-03	34	32	29	3	1	1	0	4	67	112
2008	CS-04	36	33	24	7	0	0	0	7	69	42

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	21	33	11	6	2	1	18	48	386
2017	CS-01	20	0	30	10	40	0	0	50	20	10
2017	CS-02	19	12	41	17	7	2	2	25	32	149
2017	CS-03	26	29	30	9	5	1	1	14	55	149
2017	CS-04	40	25	22	5	5	2	2	10	67	60
2017	CS-05	27	27	46	0	0	0	0	0	54	11
2014	CS	23	23	30	16	5	2	1	22	47	530
2014	CS-01	4	12	27	31	19	4	4	54	17	26
2014	CS-02	12	21	32	22	8	3	1	31	35	207
2014	CS-03	28	22	34	14	1	0	1	15	50	190
2014	CS-04	45	30	18	6	0	0	1	6	76	80
2014	CS-05	34	34	33	0	0	0	0	0	67	15
2011	CS	12	20	33	22	9	2	2	33	33	430
2011	CS-01	3	13	25	38	19	3	0	58	16	32
2011	CS-02	10	13	29	31	14	1	2	47	23	168
2011	CS-03	12	24	36	16	6	4	2	23	38	158
2011	CS-04	14	27	45	11	2	0	2	13	42	56
2011	CS-05	27	64	9	0	0	0	0	0	91	11
2008	CS	11	20	33	23	11	1	1	34	32	359
2008	CS-01	2	12	14	35	27	6	4	70	15	51
2008	CS-02	6	17	35	26	12	1	2	39	24	141
2008	CS-03	13	24	41	18	4	0	0	22	37	112
2008	CS-04	33	26	29	12	0	0	0	12	60	42

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	25	19	7	3	2	2	10	70	386
2017	CS-01	30	20	10	0	20	20	0	25	63	10
2017	CS-02	35	20	26	10	3	3	3	14	59	149
2017	CS-03	42	32	17	5	3	0	1	8	74	149
2017	CS-04	58	20	10	5	5	0	2	10	80	60
2017	CS-05	46	45	9	0	0	0	0	0	91	11
2014	CS	25	26	25	13	5	3	3	20	54	532
2014	CS-01	19	19	33	0	19	7	4	21	42	27
2014	CS-02	18	20	26	19	7	5	5	29	42	209
2014	CS-03	30	30	24	10	4	2	2	14	61	189
2014	CS-04	27	35	25	10	1	0	1	11	63	80
2014	CS-05	47	26	13	13	0	0	0	13	73	15
2011	CS	17	23	32	14	8	3	3	23	43	429
2011	CS-01	13	16	31	25	9	3	3	37	30	32
2011	CS-02	14	21	29	18	10	3	5	31	38	168
2011	CS-03	21	24	31	12	6	3	2	19	48	157
2011	CS-04	14	30	43	4	7	0	2	11	45	56
2011	CS-05	18	36	36	9	0	0	0	9	55	11
2008	CS	12	24	30	20	10	1	2	31	38	359
2008	CS-01	4	12	18	27	27	8	4	62	18	51
2008	CS-02	10	23	32	21	10	1	4	33	34	141
2008	CS-03	17	25	38	17	3	0	1	20	42	112
2008	CS-04	21	36	26	10	7	0	0	17	57	42

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	21	26	17	6	2	4	24	49	387
2017	CS-01	30	10	10	20	10	10	10	38	50	10
2017	CS-02	22	19	28	17	9	1	3	28	43	149
2017	CS-03	23	22	24	20	5	1	5	26	48	150
2017	CS-04	35	30	20	10	2	0	3	12	67	60
2017	CS-05	27	9	64	0	0	0	0	0	36	11
2014	CS	8	16	31	24	12	3	5	40	26	533
2014	CS-01	7	7	19	19	30	11	7	59	18	27
2014	CS-02	5	14	32	22	15	6	7	42	21	209
2014	CS-03	11	18	32	25	9	1	3	36	31	190
2014	CS-04	11	18	31	28	8	1	4	37	30	80
2014	CS-05	7	12	34	34	0	0	13	39	22	15
2011	CS	12	18	29	20	12	5	5	35	33	430
2011	CS-01	9	28	19	13	19	13	0	36	43	32
2011	CS-02	12	18	24	20	12	7	7	37	34	168
2011	CS-03	13	16	34	20	10	3	4	33	31	158
2011	CS-04	11	14	32	23	14	4	2	40	26	56
2011	CS-05	18	18	36	18	9	0	0	27	36	11
2008	CS	12	18	28	26	11	2	3	39	31	359
2008	CS-01	6	14	12	24	29	12	4	63	23	51
2008	CS-02	11	20	24	31	8	1	4	41	33	141
2008	CS-03	15	16	34	25	9	0	1	34	32	112
2008	CS-04	17	19	43	14	2	0	5	18	38	42

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	24	23	8	5	1	1	13	63	385
2017	CS-01	20	10	40	10	20	0	0	30	30	10
2017	CS-02	34	22	25	11	4	3	1	15	58	150
2017	CS-03	38	28	21	7	5	1	0	12	67	149
2017	CS-04	52	22	19	3	3	0	0	7	74	58
2017	CS-05	18	18	54	9	0	0	0	9	36	11
2014	CS	24	27	28	13	4	2	2	18	53	534
2014	CS-01	22	15	15	22	11	7	7	39	43	27
2014	CS-02	16	24	32	18	3	4	3	23	43	209
2014	CS-03	27	31	25	11	4	1	1	15	60	191
2014	CS-04	34	25	31	5	3	0	3	8	60	80
2014	CS-05	39	34	27	0	0	0	0	0	73	15

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	33	11	10	7	1	1	72	17	388
2017	CS-01	80	10	0	0	0	0	10	100	0	10
2017	CS-02	31	33	12	12	10	1	0	66	22	150
2017	CS-03	36	31	13	13	7	1	0	68	19	150
2017	CS-04	45	40	7	3	3	0	2	86	7	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11
2014	CS	41	30	11	11	6	1	0	71	18	534
2014	CS-01	44	37	7	11	0	0	0	81	11	27
2014	CS-02	39	31	11	10	8	1	0	71	18	209
2014	CS-03	42	28	9	13	8	1	0	70	21	191
2014	CS-04	44	34	9	9	3	0	3	79	12	80
2014	CS-05	27	27	27	19	0	0	0	54	19	15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	38	12	8	5	0	0	75	12	387
2017	CS-01	80	20	0	0	0	0	0	100	0	10
2017	CS-02	34	37	13	9	7	0	0	70	17	149
2017	CS-03	36	37	15	9	3	0	0	73	13	150
2017	CS-04	42	42	10	2	3	0	2	85	5	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	39	42	10	5	4	0	0	81	8	534
2014	CS-01	44	48	4	0	4	0	0	93	4	27
2014	CS-02	39	40	12	4	5	1	0	79	9	209
2014	CS-03	39	42	11	6	3	0	0	81	9	191
2014	CS-04	39	49	6	4	1	0	1	89	5	80
2014	CS-05	20	54	19	7	0	0	0	74	7	15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	33	24	6	4	6	1	62	11	388
2017	CS-01	50	0	20	10	10	0	10	56	22	10
2017	CS-02	19	33	26	9	5	9	0	57	15	150
2017	CS-03	26	34	26	5	3	6	1	64	8	150
2017	CS-04	27	37	22	3	3	3	5	69	7	60
2017	CS-05	54	18	18	0	0	9	0	80	0	11
2014	CS	36	31	18	4	4	6	1	72	8	534
2014	CS-01	37	30	26	0	0	7	0	72	0	27
2014	CS-02	38	30	19	3	5	4	0	72	8	209
2014	CS-03	33	30	19	4	5	8	1	69	9	191
2014	CS-04	45	29	14	4	4	4	1	78	8	80
2014	CS-05	7	61	13	13	0	6	0	71	14	15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	44	18	7	5	2	0	70	12	388
2017	CS-01	40	30	10	10	10	0	0	70	20	10
2017	CS-02	19	41	23	7	7	3	0	62	14	150
2017	CS-03	24	45	19	5	3	3	0	71	9	150
2017	CS-04	28	55	7	7	3	0	0	83	10	60
2017	CS-05	64	27	0	9	0	0	0	91	9	11
2014	CS	37	36	15	6	3	3	1	76	9	533
2014	CS-01	33	33	22	4	4	4	0	69	8	27
2014	CS-02	37	38	13	4	4	2	0	78	8	208
2014	CS-03	35	33	17	7	3	4	1	71	10	191
2014	CS-04	45	31	13	6	1	1	3	79	8	80
2014	CS-05	20	54	13	7	0	6	0	79	7	15
2011	CS	32	40	15	4	4	3	1	77	8	431
2011	CS-01	36	48	3	0	9	0	3	88	9	33
2011	CS-02	34	36	18	4	5	4	0	73	9	169
2011	CS-03	27	39	18	4	4	5	3	72	9	157
2011	CS-04	38	54	5	2	0	0	2	93	2	56
2011	CS-05	55	36	0	9	0	0	0	91	9	11

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	39	18	8	7	1	0	66	15	388
2017	CS-01	60	10	20	0	10	0	0	70	10	10
2017	CS-02	21	42	21	9	7	1	0	64	16	150
2017	CS-03	26	39	18	9	7	1	0	66	16	150
2017	CS-04	32	45	10	5	8	0	0	77	13	60
2017	CS-05	73	9	0	18	0	0	0	82	18	11
2014	CS	39	38	12	6	5	0	0	77	11	534
2014	CS-01	41	33	15	4	7	0	0	74	11	27
2014	CS-02	38	42	10	5	5	0	0	80	10	209
2014	CS-03	38	35	16	4	7	1	0	74	11	191
2014	CS-04	46	31	9	11	1	0	1	78	13	80
2014	CS-05	34	33	13	20	0	0	0	66	20	15
2011	CS	35	40	14	7	3	0	1	76	10	430
2011	CS-01	39	33	6	18	3	0	0	73	21	33
2011	CS-02	36	40	15	5	4	1	0	76	8	168
2011	CS-03	32	39	16	7	4	0	2	72	12	157
2011	CS-04	34	54	7	5	0	0	0	88	5	56
2011	CS-05	73	18	9	0	0	0	0	91	0	11
2008	CS	33	43	13	6	4	1	0	77	11	359
2008	CS-01	47	33	14	6	0	0	0	80	6	51
2008	CS-02	31	40	17	6	4	1	0	73	10	141
2008	CS-03	24	51	10	9	6	0	0	75	15	112
2008	CS-04	45	43	5	5	2	0	0	88	7	42

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	33	19	10	9	3	4	60	19	388
2017	CS-01	60	20	0	0	0	0	20	100	0	10
2017	CS-02	22	30	24	6	11	3	4	56	18	150
2017	CS-03	18	30	21	14	9	5	3	52	25	150
2017	CS-04	25	47	10	8	5	0	5	75	14	60
2017	CS-05	54	46	0	0	0	0	0	100	0	11
2014	CS	28	33	16	8	6	4	5	67	16	534
2014	CS-01	26	33	7	7	11	4	11	70	22	27
2014	CS-02	26	36	14	8	6	5	5	70	15	209
2014	CS-03	29	29	17	9	7	5	3	64	18	191
2014	CS-04	29	39	14	10	1	1	6	73	12	80
2014	CS-05	20	13	46	13	7	0	0	34	20	15

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	40	18	6	4	4	0	72	10	387
2017	CS-01	60	0	20	0	10	10	0	67	11	10
2017	CS-02	22	42	20	5	5	6	0	69	10	149
2017	CS-03	29	41	17	8	3	3	0	72	11	150
2017	CS-04	35	40	15	5	5	0	0	75	10	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	35	40	13	5	2	4	1	79	7	533
2014	CS-01	30	44	15	0	4	7	0	80	4	27
2014	CS-02	36	36	15	4	3	5	1	76	8	208
2014	CS-03	29	47	15	5	2	3	0	78	6	191
2014	CS-04	47	33	8	8	1	0	4	83	9	80
2014	CS-05	47	47	0	0	0	6	0	100	0	15
2011	CS	30	42	15	6	2	5	0	76	8	432
2011	CS-01	36	42	9	9	3	0	0	79	12	33
2011	CS-02	29	41	17	4	3	7	0	75	7	169
2011	CS-03	26	42	17	8	1	6	0	73	9	158
2011	CS-04	39	43	9	7	0	2	0	84	7	56
2011	CS-05	55	36	0	0	0	9	0	100	0	11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	40	16	7	9	3	1	68	16	388
2017	CS-01	50	30	10	0	10	0	0	80	10	10
2017	CS-02	21	43	16	8	7	5	1	67	16	150
2017	CS-03	21	39	19	6	11	3	1	62	18	150
2017	CS-04	35	43	10	7	5	0	0	78	12	60
2017	CS-05	73	18	9	0	0	0	0	91	0	11
2014	CS	28	37	14	10	6	4	1	69	16	534
2014	CS-01	30	37	11	11	7	4	0	69	19	27
2014	CS-02	29	38	12	11	5	4	1	71	16	209
2014	CS-03	22	39	17	8	7	5	2	66	16	191
2014	CS-04	34	37	11	13	4	0	1	72	17	80
2014	CS-05	34	27	27	12	0	0	0	61	12	15
2011	CS	29	36	16	8	5	4	2	69	14	431
2011	CS-01	30	42	18	0	6	0	3	75	6	33
2011	CS-02	26	40	17	6	4	5	2	71	10	168
2011	CS-03	27	33	13	12	8	4	3	65	21	158
2011	CS-04	41	29	16	7	4	2	2	72	11	56
2011	CS-05	27	55	9	9	0	0	0	82	9	11
2008	CS	25	35	15	12	6	5	1	64	20	359
2008	CS-01	24	45	10	12	6	2	2	71	18	51
2008	CS-02	28	29	20	9	5	8	1	63	15	141
2008	CS-03	21	31	13	19	11	5	1	55	31	112
2008	CS-04	29	50	10	10	0	2	0	80	10	42

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	25	31	11	12	8	2	41	25	388
2017	CS-01	40	0	30	0	20	10	0	45	22	10
2017	CS-02	11	21	33	11	14	9	1	36	28	150
2017	CS-03	9	26	31	12	13	8	2	39	27	150
2017	CS-04	15	33	30	12	7	2	2	50	19	60
2017	CS-05	36	36	18	0	0	9	0	80	0	11
2014	CS	12	23	30	13	12	9	2	39	27	534
2014	CS-01	4	22	41	15	7	4	7	29	25	27
2014	CS-02	11	23	29	11	11	12	3	40	26	209
2014	CS-03	9	20	35	14	14	7	1	32	30	191
2014	CS-04	23	27	21	11	11	5	1	53	24	80
2014	CS-05	7	40	27	13	12	0	0	47	26	15
2011	CS	10	28	26	15	11	8	2	42	29	431
2011	CS-01	15	33	30	6	6	9	0	53	13	33
2011	CS-02	11	29	26	14	10	7	3	44	27	168
2011	CS-03	6	22	27	15	16	12	1	33	36	158
2011	CS-04	18	34	25	16	4	4	0	54	20	56
2011	CS-05	18	45	9	27	0	0	0	64	27	11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	17	24	15	19	12	3	33	40	388
2017	CS-01	40	10	10	0	30	10	0	56	33	10
2017	CS-02	7	17	24	15	20	14	3	29	42	150
2017	CS-03	9	16	25	17	19	13	1	29	42	150
2017	CS-04	20	18	23	15	12	8	3	43	30	60
2017	CS-05	18	18	36	0	9	0	18	44	11	11
2014	CS	12	17	23	16	16	14	2	35	38	534
2014	CS-01	11	15	19	7	22	22	4	35	40	27
2014	CS-02	11	16	24	14	12	21	2	35	34	209
2014	CS-03	10	19	25	15	18	10	2	34	38	191
2014	CS-04	20	16	13	21	20	6	4	40	46	80
2014	CS-05	20	13	27	27	6	0	7	36	35	15
2011	CS	11	21	18	16	12	19	4	41	35	430
2011	CS-01	15	18	6	18	12	30	0	48	43	33
2011	CS-02	14	17	17	17	11	20	4	41	36	168
2011	CS-03	7	19	20	17	15	20	1	33	41	157
2011	CS-04	11	39	21	11	5	5	7	57	18	56
2011	CS-05	9	27	9	9	0	18	27	67	17	11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	45	9	16	12	63	28	387
2017	CS-01	40	40	0	10	10	80	20	10
2017	CS-02	18	49	7	15	11	67	26	150
2017	CS-03	17	42	10	17	13	59	31	150
2017	CS-04	14	47	8	15	15	61	31	59
2017	CS-05	36	36	9	9	9	73	18	11
2014	CS	21	50	8	16	6	71	21	534
2014	CS-01	26	41	11	15	7	67	22	27
2014	CS-02	24	52	7	12	4	77	16	209
2014	CS-03	18	48	10	15	8	67	23	191
2014	CS-04	13	56	4	21	6	69	27	80
2014	CS-05	20	46	0	34	0	66	34	15
2011	CS	21	47	5	18	9	69	26	432
2011	CS-01	6	64	9	18	3	70	21	33
2011	CS-02	27	49	4	16	5	75	21	169
2011	CS-03	18	42	6	20	14	61	34	158
2011	CS-04	18	48	5	21	7	66	29	56
2011	CS-05	45	36	9	0	9	82	9	11
2008	CS	25	55	7	9	4	80	13	358
2008	CS-01	24	61	2	14	0	84	14	51
2008	CS-02	24	58	8	6	4	82	10	141
2008	CS-03	25	52	6	11	5	77	16	111
2008	CS-04	29	48	7	14	2	76	17	42

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	36	10	14	6	0	0	69	21	387
2017	CS-01	70	20	10	0	0	0	0	90	0	10
2017	CS-02	30	39	9	16	5	1	1	70	21	150
2017	CS-03	31	37	11	11	9	0	0	69	20	150
2017	CS-04	31	29	8	27	5	0	0	59	32	59
2017	CS-05	64	27	9	0	0	0	0	91	0	11
2014	CS	36	37	9	11	6	0	0	74	17	532
2014	CS-01	48	26	0	7	19	0	0	74	26	27
2014	CS-02	37	40	11	8	4	0	0	77	12	209
2014	CS-03	30	41	9	13	8	0	0	70	21	190
2014	CS-04	47	24	6	19	4	0	0	71	23	80
2014	CS-05	39	40	7	13	0	0	0	80	13	15
2011	CS	29	39	11	13	8	0	0	68	21	430
2011	CS-01	33	42	6	15	3	0	0	76	18	33
2011	CS-02	35	41	9	8	7	0	1	77	14	167
2011	CS-03	24	39	13	13	11	0	0	63	24	158
2011	CS-04	25	27	14	25	9	0	0	52	34	56
2011	CS-05	36	36	0	18	9	0	0	73	27	11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	37	14	6	6	1	0	73	12	385
2017	CS-02	28	35	19	8	7	1	1	65	16	148
2017	CS-03	37	38	15	7	3	1	0	75	10	150
2017	CS-04	43	38	7	3	7	2	0	83	10	60
2017	CS-05	64	36	0	0	0	0	0	100	0	11
2014	CS	39	37	14	6	3	0	1	77	9	533
2014	CS-01	33	26	19	11	4	4	4	64	16	27
2014	CS-02	35	38	15	8	3	0	0	74	11	209
2014	CS-03	40	39	13	4	4	0	1	79	8	190
2014	CS-04	45	36	11	6	0	0	1	82	6	80
2014	CS-05	54	27	19	0	0	0	0	81	0	15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	21	10	5	5	1	3	79	10	387
2017	CS-01	60	20	0	0	10	0	10	89	11	10
2017	CS-02	50	22	11	8	5	0	4	75	13	150
2017	CS-03	52	19	13	3	6	3	3	76	10	149
2017	CS-04	63	28	3	3	2	0	0	92	5	60
2017	CS-05	73	18	9	0	0	0	0	91	0	11
2014	CS	55	25	8	4	3	1	3	84	7	534
2014	CS-01	63	19	11	0	0	0	7	88	0	27
2014	CS-02	51	29	8	6	2	2	2	83	8	209
2014	CS-03	54	25	9	3	6	1	3	82	9	191
2014	CS-04	65	20	5	4	1	1	4	89	5	80
2014	CS-05	53	20	20	7	0	0	0	73	7	15
2011	CS	59	22	8	5	2	2	2	84	8	432
2011	CS-01	64	18	9	0	3	6	0	87	3	33
2011	CS-02	59	26	4	8	1	1	1	87	9	169
2011	CS-03	57	19	10	4	4	3	3	81	9	158
2011	CS-04	55	27	11	4	2	0	2	84	5	56
2011	CS-05	82	9	0	0	0	9	0	100	0	11
2008	CS	58	20	8	6	4	1	2	81	11	357
2008	CS-01	61	27	0	6	4	0	2	90	10	51
2008	CS-02	50	24	11	6	5	1	2	76	12	140
2008	CS-03	64	13	5	7	4	4	2	82	12	112
2008	CS-04	68	15	7	7	2	0	0	83	10	41

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	52	23	7	9	7	0	2	77	16	388
2017	CS-01	70	10	0	0	10	0	10	89	11	10
2017	CS-02	51	23	7	12	7	0	1	74	19	150
2017	CS-03	48	23	8	7	11	1	3	73	19	150
2017	CS-04	60	23	7	7	3	0	0	83	10	60
2017	CS-05	82	18	0	0	0	0	0	100	0	11
2014	CS	53	22	9	8	6	0	2	76	14	534
2014	CS-01	67	15	7	4	4	0	4	85	8	27
2014	CS-02	54	23	10	8	4	0	1	78	12	209
2014	CS-03	51	20	8	9	9	0	4	73	18	191
2014	CS-04	59	20	9	8	5	0	0	79	13	80
2014	CS-05	20	34	19	13	13	0	0	54	27	15
2011	CS	59	20	6	6	6	0	2	80	13	432
2011	CS-01	61	27	3	3	3	3	0	91	6	33
2011	CS-02	63	18	5	6	5	1	1	83	11	169
2011	CS-03	58	16	7	6	10	0	3	76	16	158
2011	CS-04	48	29	7	14	2	0	0	77	16	56
2011	CS-05	73	18	9	0	0	0	0	91	0	11
2008	CS	60	17	5	8	8	0	1	79	16	358
2008	CS-01	63	20	0	8	8	0	2	84	16	51
2008	CS-02	59	18	4	11	7	0	1	78	18	140
2008	CS-03	63	16	6	5	8	1	0	80	14	112
2008	CS-04	57	17	5	10	12	0	0	74	21	42

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	19	9	6	7	1	4	77	13	388
2017	CS-01	70	10	0	0	10	0	10	89	11	10
2017	CS-02	54	20	6	9	7	1	3	77	17	150
2017	CS-03	52	17	11	6	9	1	4	73	15	150
2017	CS-04	58	18	15	0	3	0	5	81	4	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11
2014	CS	56	21	6	6	6	0	4	81	13	533
2014	CS-01	52	15	11	7	0	4	11	78	9	27
2014	CS-02	58	20	6	8	5	0	2	80	13	209
2014	CS-03	54	22	5	5	8	0	5	80	14	191
2014	CS-04	62	20	4	5	6	0	3	84	12	79
2014	CS-05	40	34	19	7	0	0	0	74	7	15
2011	CS	55	21	8	6	6	1	3	79	13	430
2011	CS-01	61	21	6	6	0	3	3	87	6	33
2011	CS-02	55	21	6	8	7	0	2	78	16	169
2011	CS-03	53	23	8	3	7	1	5	81	11	157
2011	CS-04	55	15	18	9	4	0	0	69	13	55
2011	CS-05	64	18	0	9	9	0	0	82	18	11
2008	CS	57	13	7	8	11	1	3	73	20	359
2008	CS-01	57	22	4	6	10	0	2	80	16	51
2008	CS-02	57	11	6	11	11	1	4	72	22	141
2008	CS-03	56	13	7	7	12	2	4	73	20	112
2008	CS-04	57	12	10	10	10	0	2	71	20	42

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	73	13	5	2	3	1	2	89	6	388
2017	CS-01	80	10	0	0	0	0	10	100	0	10
2017	CS-02	68	17	5	3	5	1	2	87	8	150
2017	CS-03	73	11	6	2	4	1	3	88	6	150
2017	CS-04	82	12	5	2	0	0	0	93	2	60
2017	CS-05	91	9	0	0	0	0	0	100	0	11
2014	CS	71	15	5	3	3	0	4	89	6	534
2014	CS-01	70	15	4	0	4	4	4	92	4	27
2014	CS-02	65	18	6	3	4	0	3	86	7	209
2014	CS-03	72	13	4	4	3	0	5	89	7	191
2014	CS-04	84	10	1	1	1	0	3	96	3	80
2014	CS-05	67	20	12	0	0	0	0	88	0	15
2011	CS	70	13	6	3	3	0	3	87	7	431
2011	CS-01	73	12	6	3	3	0	3	88	6	33
2011	CS-02	68	18	7	4	3	0	1	87	7	169
2011	CS-03	69	11	6	2	5	1	6	86	8	157
2011	CS-04	75	9	7	9	0	0	0	84	9	56
2011	CS-05	100	0	0	0	0	0	0	100	0	11
2008	CS	71	13	5	3	4	0	4	88	7	359
2008	CS-01	65	18	6	4	8	0	0	82	12	51
2008	CS-02	70	11	4	4	5	1	6	87	9	141
2008	CS-03	76	12	4	0	4	0	4	92	4	112
2008	CS-04	74	14	5	5	2	0	0	88	7	42

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	25	16	8	5	1	3	71	13	386
2017	CS-01	60	20	0	10	0	0	10	89	11	10
2017	CS-02	39	26	14	9	7	1	3	68	18	148
2017	CS-03	39	25	19	7	5	1	3	68	13	150
2017	CS-04	50	25	18	5	0	0	2	76	5	60
2017	CS-05	82	18	0	0	0	0	0	100	0	11
2014	CS	42	25	15	7	4	2	4	71	12	534
2014	CS-01	37	22	19	4	7	7	4	67	13	27
2014	CS-02	43	24	12	9	3	3	5	73	13	209
2014	CS-03	40	24	19	8	4	1	5	68	12	191
2014	CS-04	46	26	13	6	6	1	1	74	13	80
2014	CS-05	34	34	27	6	0	0	0	67	6	15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	24	11	4	4	4	6	79	9	387
2017	CS-01	70	0	10	0	0	10	10	88	0	10
2017	CS-02	44	23	14	5	7	3	5	72	13	150
2017	CS-03	46	27	9	3	4	5	7	83	8	149
2017	CS-04	48	27	12	2	0	3	8	85	2	60
2017	CS-05	82	18	0	0	0	0	0	100	0	11
2014	CS	49	24	12	3	3	5	4	80	6	534
2014	CS-01	44	26	22	0	0	7	0	76	0	27
2014	CS-02	47	29	8	3	4	4	5	84	7	209
2014	CS-03	49	19	15	2	5	7	4	76	8	191
2014	CS-04	60	16	15	3	0	3	4	81	3	80
2014	CS-05	27	40	0	13	0	6	13	83	17	15
2011	CS	55	23	9	4	2	3	3	84	6	430
2011	CS-01	56	28	3	3	3	6	0	90	7	32
2011	CS-02	54	25	9	6	2	2	2	82	8	169
2011	CS-03	51	21	12	4	1	4	6	80	6	157
2011	CS-04	70	20	7	2	0	2	0	91	2	56
2011	CS-05	73	18	0	0	0	0	9	100	0	11
2008	CS	57	25	6	4	3	2	3	86	7	359
2008	CS-01	53	31	6	4	4	0	2	86	8	51
2008	CS-02	56	26	5	5	3	1	5	86	8	141
2008	CS-03	62	21	4	2	4	5	3	89	6	112
2008	CS-04	57	21	12	7	2	0	0	79	10	42

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	20	80	386
2017	CS-02	17	83	150
2017	CS-03	23	77	148
2017	CS-04	15	85	60
2014	CS	16	84	534
2014	CS-02	12	88	209
2014	CS-03	18	82	191
2014	CS-04	24	76	80

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	52	75
2017	CS-02	58	26
2017	CS-03	50	34
2014	CS	62	87
2014	CS-02	68	25
2014	CS-03	59	34
2014	CS-04	53	19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	56	75
2017	CS-02	58	26
2017	CS-03	50	34
2014	CS	60	87
2014	CS-02	60	25
2014	CS-03	74	34
2014	CS-04	42	19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	17	75
2017	CS-03	26	34
2014	CS	9	87

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS-02	26
2014	CS	87
2014	CS-02	25
2014	CS-03	34
2014	CS-04	19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	CS	6	87

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	75
2017	CS-02	26
2017	CS-03	34
2014	CS	87
2014	CS-02	25
2014	CS-03	34
2014	CS-04	19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	25

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	44	75
2017	CS-02	50	26
2017	CS-03	32	34
2014	CS	48	87
2014	CS-02	44	25
2014	CS-03	47	34
2014	CS-04	53	19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	45	75
2017	CS-02	50	26
2017	CS-03	35	34
2014	CS	41	87
2014	CS-02	44	25
2014	CS-03	41	34
2014	CS-04	32	19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	55	75
2017	CS-02	65	26
2017	CS-03	50	34
2014	CS	46	87
2014	CS-02	40	25
2014	CS-03	56	34
2014	CS-04	32	19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	41	75
2017	CS-02	46	26
2017	CS-03	35	34
2014	CS	51	87
2014	CS-02	52	25
2014	CS-03	56	34
2014	CS-04	47	19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	29	75
2017	CS-02	38	26
2017	CS-03	21	34
2014	CS	37	87
2014	CS-02	36	25
2014	CS-03	41	34
2014	CS-04	26	19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	44	75
2017	CS-02	38	26
2017	CS-03	53	34
2014	CS	52	87
2014	CS-02	48	25
2014	CS-03	65	34
2014	CS-04	47	19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	40	75
2017	CS-02	38	26
2017	CS-03	35	34
2014	CS	28	87
2014	CS-02	32	25
2014	CS-03	29	34

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	25

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	34
2014	CS	10	87
2014	CS-03	15	34

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CS	12	75
2014	CS	15	87
2014	CS-04	32	19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	41	75
2017	CS-02	54	26
2017	CS-03	29	34
2014	CS	44	87
2014	CS-02	52	25
2014	CS-03	53	34
2014	CS-04	32	19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	28	75
2017	CS-02	27	26
2017	CS-03	29	34
2014	CS	35	87
2014	CS-02	40	25
2014	CS-03	32	34
2014	CS-04	37	19

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	9	75
2014	CS	9	87
2014	CS-03	15	34

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	61	75
2017	CS-02	62	26
2017	CS-03	62	34
2014	CS	57	86
2014	CS-02	52	25
2014	CS-03	59	34
2014	CS-04	58	19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	27	75
2017	CS-02	23	26
2017	CS-03	32	34
2014	CS	30	86
2014	CS-02	28	25
2014	CS-03	38	34

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	7	75
2014	CS-02	0	25
2014	CS-04	0	19

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	15	75
2014	CS	19	86
2014	CS-02	32	25
2014	CS-03	15	34

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	7	75
2014	CS-04	0	19

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	CS-03	34
2014	CS-03	34
2014	CS-04	19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	16	75
2017	CS-02	19	26
2017	CS-03	15	34
2014	CS	13	86
2014	CS-03	18	34

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	34
2014	CS	10	86

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	24	75
2017	CS-02	23	26
2017	CS-03	26	34
2014	CS	22	86
2014	CS-02	20	25
2014	CS-03	24	34
2014	CS-04	26	19

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	14	74
2017	CS-03	18	34
2014	CS	9	85
2014	CS-03	15	34
2014	CS-04	0	19

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	9	74
2014	CS	16	85
2014	CS-03	15	34
2014	CS-04	26	19

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	12	74
2014	CS	11	85

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CS	7	74

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	8	74
2014	CS	8	85

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	15	74
2017	CS-03	21	34
2014	CS	13	85
2014	CS-03	18	34

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	15	74
2017	CS-02	20	25
2014	CS	12	85
2014	CS-03	15	34

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS	9	74
2014	CS-04	0	19

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	14	74
2014	CS	8	85
2014	CS-02	21	24

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	24	74
2017	CS-02	20	25
2017	CS-03	21	34
2014	CS	26	85
2014	CS-02	21	24
2014	CS-03	26	34

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	11	74
2014	CS	8	85

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	58	74
2017	CS-02	48	25
2017	CS-03	56	34
2014	CS	46	85
2014	CS-02	58	24
2014	CS-03	41	34
2014	CS-04	32	19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS	74
2017	CS-02	25
2017	CS-03	34
2014	CS	85
2014	CS-02	24
2014	CS-03	34
2014	CS-04	19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	62	74
2017	CS-02	56	25
2017	CS-03	62	34
2014	CS	68	85
2014	CS-02	67	24
2014	CS-03	71	34
2014	CS-04	63	19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	34

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	8	74
2014	CS	8	85

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	96	4	76
2017	CS-02	96	4	26
2017	CS-03	100	0	34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	11	27	8	11	23	7	36	26	386
2017	CS-01	40	0	10	0	10	30	10	67	17	10
2017	CS-02	12	10	26	6	9	28	10	35	24	149
2017	CS-03	11	9	30	10	12	21	7	28	31	149
2017	CS-04	20	17	28	7	10	17	2	45	20	60
2017	CS-05	46	27	9	0	0	9	9	89	0	11
2014	CS	10	15	22	3	8	32	10	43	19	533
2014	CS-01	7	7	26	4	4	37	15	31	15	27
2014	CS-02	7	13	22	1	8	32	17	40	18	208
2014	CS-03	10	16	22	4	10	32	6	42	23	191
2014	CS-04	15	19	24	4	5	31	3	51	13	80
2014	CS-05	7	40	13	20	0	12	7	58	25	15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	26	26	9	8	11	1	51	20	387
2017	CS-01	50	0	10	10	10	20	0	63	24	10
2017	CS-02	18	26	27	7	6	15	1	52	15	149
2017	CS-03	14	26	29	11	10	10	1	45	23	150
2017	CS-04	23	32	22	10	7	5	2	59	18	60
2017	CS-05	54	36	0	0	0	9	0	100	0	11
2014	CS	17	26	23	5	6	20	3	55	15	533
2014	CS-01	11	22	33	7	0	19	7	45	10	27
2014	CS-02	17	22	20	3	7	26	4	56	15	208
2014	CS-03	17	27	24	5	9	18	1	54	17	191
2014	CS-04	19	34	23	9	3	11	3	61	13	80
2014	CS-05	7	34	34	13	0	12	0	46	15	15
2011	CS	25	35	20	6	3	11	0	67	11	431
2011	CS-01	27	36	15	0	3	18	0	78	4	33
2011	CS-02	31	33	18	5	4	9	1	71	9	169
2011	CS-03	17	34	25	9	3	12	0	58	14	158
2011	CS-04	27	43	13	5	4	9	0	76	10	56
2011	CS-05	50	30	10	10	0	0	0	80	10	10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	10	90	386
2017	CS-02	11	89	148
2017	CS-03	6	94	150
2017	CS-04	8	92	60
2014	CS	8	92	533
2014	CS-02	8	92	208
2014	CS-03	9	91	191

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	39	38
2017	CS-02	50	16
2014	CS	33	42
2014	CS-02	29	17
2014	CS-03	47	17

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	84	38
2017	CS-02	81	16
2014	CS	76	42
2014	CS-02	76	17
2014	CS-03	76	17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS-02	16
2014	CS	42
2014	CS-02	17
2014	CS-03	17

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	13	38

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	38
2017	CS-02	16
2014	CS-02	17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	0	38
2017	CS-02	0	16
2014	CS	12	42

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	26	38
2014	CS	19	42

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	34	38
2017	CS-02	44	16
2014	CS	21	42
2014	CS-03	29	17

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	CS	13	38
2014	CS	12	42

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CS	26	38
2014	CS	17	42

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	CS	39	38
2017	CS-02	38	16
2014	CS	29	42
2014	CS-02	29	17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	CS	0	38
2017	CS-02	0	16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CS	0	38
2017	CS-02	0	16

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	CS	13	38

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	CS	13	38

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS	0	38
2017	CS-02	0	16

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	CS	13	38
2014	CS	14	42

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	CS	38
2017	CS-02	16
2014	CS	42
2014	CS-02	17
2014	CS-03	17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	24	38
2014	CS	29	42
2014	CS-02	35	17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	39	38
2017	CS-02	38	16
2014	CS	26	42
2014	CS-03	35	17

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	CS	24	38
2014	CS-02	0	17

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	16	38
2017	CS-02	31	16

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	CS-03	0	17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	CS	38
2017	CS-02	16
2014	CS	42
2014	CS-02	17
2014	CS-03	17

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	Total responses
2017	CS-02	16
2014	CS-02	17
2014	CS-03	17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	50	38
2017	CS-02	56	16
2014	CS	57	42
2014	CS-02	71	17
2014	CS-03	47	17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	CS	38
2017	CS-02	16
2014	CS-02	17
2014	CS-03	17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	13	38
2014	CS-02	0	17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17
2014	CS-03	0	17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	CS-02	16
2014	CS-02	17
2014	CS-03	17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17
2014	CS-03	0	17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	16
2014	CS-02	0	17

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	CS-03	0	17

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	13	38

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	21	38
2014	CS	33	42
2014	CS-02	29	17
2014	CS-03	29	17

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	18	38

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	45	38
2017	CS-02	56	16
2014	CS	45	42
2014	CS-02	59	17
2014	CS-03	35	17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	CS-02	0	17
2014	CS-03	0	17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	71	38
2017	CS-02	75	16
2014	CS	74	42
2014	CS-02	71	17
2014	CS-03	76	17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	38
2017	CS-02	0	16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	97	3	38
2017	CS-02	100	0	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	12	31	4	5	29	7	38	13	387
2017	CS-01	50	0	20	0	10	20	0	63	13	10
2017	CS-02	11	12	23	4	7	32	11	41	19	150
2017	CS-03	6	12	42	2	3	30	5	28	7	149
2017	CS-04	20	13	28	7	2	25	5	48	12	60
2017	CS-05	36	18	0	0	9	18	18	86	14	11
2014	CS	11	14	26	2	3	38	7	45	9	532
2014	CS-01	7	7	41	0	4	26	15	25	6	27
2014	CS-02	10	15	25	1	3	39	7	46	8	209
2014	CS-03	10	11	23	3	4	39	9	41	14	189
2014	CS-04	16	11	33	0	3	34	4	44	4	80
2014	CS-05	13	54	13	0	0	19	0	83	0	15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	24	29	4	5	17	2	53	11	387
2017	CS-01	50	0	20	0	10	20	0	63	13	10
2017	CS-02	18	26	24	4	7	17	3	56	14	149
2017	CS-03	15	23	39	4	3	15	0	46	8	150
2017	CS-04	25	23	22	7	3	18	2	60	13	60
2017	CS-05	45	27	0	0	9	9	9	89	11	11
2014	CS	20	26	22	3	4	22	2	61	10	533
2014	CS-01	15	26	37	4	4	7	7	48	9	27
2014	CS-02	18	26	22	2	4	26	1	60	9	209
2014	CS-03	19	25	21	5	6	22	2	58	14	190
2014	CS-04	30	28	20	3	1	16	3	71	5	80
2014	CS-05	20	47	7	7	0	19	0	83	8	15
2011	CS	31	29	21	4	2	12	0	69	7	431
2011	CS-01	42	24	15	3	0	15	0	79	4	33
2011	CS-02	34	25	20	4	3	13	1	68	8	168
2011	CS-03	23	32	26	5	2	12	0	63	8	158
2011	CS-04	41	36	11	4	0	9	0	84	4	56
2011	CS-05	45	27	27	0	0	0	0	73	0	11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	18	82	387
2017	CS-01	0	100	10
2017	CS-02	25	75	150
2017	CS-03	14	86	149
2017	CS-04	13	87	60
2017	CS-05	0	100	11
2014	CS	14	86	533
2014	CS-02	15	85	209
2014	CS-03	14	86	190
2014	CS-04	12	88	80

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	80	20	70
2017	CS-02	78	22	37
2017	CS-03	95	5	21
2014	CS	68	32	73
2014	CS-02	74	26	31
2014	CS-03	63	37	27
2014	CS-04	69	31	10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	54	4	7	4	0	86	11	56
2017	CS-02	24	55	3	10	7	0	79	17	29
2017	CS-03	35	55	5	5	0	0	90	5	20
2014	CS	58	36	2	2	0	2	96	2	50
2014	CS-02	57	35	4	0	0	4	95	0	23
2014	CS-03	59	41	0	0	0	0	100	0	17

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	55	12	4	1	2	0	82	5	388
2017	CS-01	40	50	0	10	0	0	0	90	10	10
2017	CS-02	19	56	18	5	1	1	1	76	5	150
2017	CS-03	25	56	11	5	1	3	0	83	5	150
2017	CS-04	37	52	7	3	0	2	0	90	3	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11
2014	CS	26	54	13	5	1	1	0	81	6	534
2014	CS-01	15	41	33	7	0	4	0	58	8	27
2014	CS-02	21	53	16	6	2	2	0	75	8	209
2014	CS-03	28	57	11	3	1	1	0	86	3	191
2014	CS-04	36	52	5	5	0	0	1	90	5	80
2014	CS-05	40	46	7	0	0	0	7	93	0	15
2011	CS	26	54	10	7	1	3	0	82	8	429
2011	CS-01	18	61	9	3	3	3	3	84	6	33
2011	CS-02	21	51	14	8	1	4	0	75	10	169
2011	CS-03	24	59	6	8	1	1	0	84	9	156
2011	CS-04	45	39	9	4	2	2	0	85	5	56
2011	CS-05	45	55	0	0	0	0	0	100	0	11
2008	CS	25	56	11	4	3	1	0	82	7	360
2008	CS-01	14	51	16	10	8	2	0	66	18	51
2008	CS-02	21	57	15	4	1	2	0	80	5	141
2008	CS-03	27	61	5	3	3	0	1	89	5	113
2008	CS-04	40	48	5	5	2	0	0	88	7	42

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	21	30	9	8	19	5	39	21	388
2017	CS-01	40	10	10	0	10	20	10	71	14	10
2017	CS-02	9	25	26	9	9	17	5	43	23	150
2017	CS-03	7	18	34	9	7	23	2	34	21	150
2017	CS-04	7	23	28	10	7	17	8	40	22	60
2017	CS-05	27	27	36	0	0	0	9	60	0	11
2014	CS	8	17	28	5	6	27	9	39	18	532
2014	CS-01	0	15	26	4	7	41	7	29	21	27
2014	CS-02	10	20	28	4	6	24	7	44	15	208
2014	CS-03	7	15	26	8	7	27	11	35	24	190
2014	CS-04	8	16	29	4	5	29	10	39	14	80
2014	CS-05	13	13	40	0	0	19	13	40	0	15
2011	CS	6	18	30	8	5	28	5	36	20	430
2011	CS-01	9	27	24	12	6	21	0	46	23	33
2011	CS-02	8	24	26	8	2	28	4	47	16	169
2011	CS-03	3	10	38	10	9	26	4	18	27	156
2011	CS-04	11	16	21	4	4	36	9	48	13	56
2011	CS-05	9	18	45	0	0	9	18	38	0	11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	38	13	2	3	8	1	81	5	388
2017	CS-01	80	10	0	10	0	0	0	90	10	10
2017	CS-02	32	41	13	1	4	8	1	80	6	150
2017	CS-03	34	39	13	1	3	11	0	81	4	150
2017	CS-04	40	33	17	3	2	3	2	77	5	60
2017	CS-05	64	27	0	0	0	0	9	100	0	11
2014	CS	33	35	15	3	2	10	1	77	5	534
2014	CS-01	22	41	19	0	0	19	0	77	0	27
2014	CS-02	29	39	15	2	1	13	0	78	4	209
2014	CS-03	35	33	17	5	3	8	1	74	8	191
2014	CS-04	46	30	9	3	3	8	3	85	6	80
2014	CS-05	20	40	26	7	0	0	7	65	7	15
2011	CS	38	35	10	3	1	11	0	83	6	430
2011	CS-01	39	33	9	0	0	18	0	89	0	33
2011	CS-02	34	35	14	4	1	13	0	79	5	168
2011	CS-03	36	37	9	4	3	11	1	82	8	157
2011	CS-04	55	30	7	4	0	4	0	89	4	56
2011	CS-05	55	45	0	0	0	0	0	100	0	11
2008	CS	31	44	12	2	1	8	1	83	4	360
2008	CS-01	33	39	10	2	0	16	0	86	2	51
2008	CS-02	24	48	13	2	1	10	1	81	4	141
2008	CS-03	33	43	12	4	2	6	1	82	6	113
2008	CS-04	50	40	10	0	0	0	0	90	0	42

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	34	19	8	4	13	1	65	14	388
2017	CS-01	40	0	0	10	20	30	0	57	43	10
2017	CS-02	19	34	19	8	4	15	1	63	14	150
2017	CS-03	19	35	21	6	3	15	0	64	11	150
2017	CS-04	28	35	17	13	2	3	2	67	16	60
2017	CS-05	54	36	0	0	0	9	0	100	0	11
2014	CS	26	31	19	4	3	16	1	69	8	533
2014	CS-01	15	30	22	4	7	22	0	57	14	27
2014	CS-02	23	32	20	2	2	20	0	70	5	209
2014	CS-03	25	29	21	5	4	15	0	64	11	191
2014	CS-04	40	30	11	5	3	9	3	79	8	80
2014	CS-05	22	36	35	0	0	0	7	62	0	14
2011	CS	28	35	15	4	2	16	1	75	7	431
2011	CS-01	27	36	6	0	3	27	0	88	4	33
2011	CS-02	27	33	18	4	1	18	0	73	6	169
2011	CS-03	23	34	18	5	3	15	2	68	9	157
2011	CS-04	43	39	5	4	2	7	0	88	6	56
2011	CS-05	55	36	0	9	0	0	0	91	9	11
2008	CS	29	34	18	6	1	11	0	71	8	359
2008	CS-01	27	35	16	0	0	22	0	80	0	51
2008	CS-02	29	30	19	6	1	15	0	70	8	141
2008	CS-03	23	39	17	12	2	7	0	67	14	112
2008	CS-04	45	33	14	2	2	2	0	80	5	42

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	28	7	6	5	1	0	82	10	388
2017	CS-01	80	10	10	0	0	0	0	90	0	10
2017	CS-02	50	31	7	3	7	1	0	82	10	150
2017	CS-03	53	27	7	7	4	1	1	81	11	150
2017	CS-04	55	28	7	7	3	0	0	83	10	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	26	9	5	5	2	80	11	388
2017	CS-01	70	10	10	0	0	10	89	0	10
2017	CS-02	51	27	10	6	5	0	79	11	150
2017	CS-03	51	24	11	5	5	3	77	11	150
2017	CS-04	60	27	2	3	7	2	88	10	60
2017	CS-05	54	36	9	0	0	0	91	0	11

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	40	25	12	7	4	55	20	387
2017	CS-01	30	20	20	10	20	0	50	30	10
2017	CS-02	11	38	26	10	8	7	53	19	150
2017	CS-03	13	39	20	16	8	3	54	25	149
2017	CS-04	12	50	27	8	3	0	62	12	60
2017	CS-05	27	46	27	0	0	0	73	0	11

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	30	20	20	20	2	40	40	388
2017	CS-01	30	10	20	20	20	0	40	40	10
2017	CS-02	9	35	17	17	19	3	45	37	150
2017	CS-03	8	29	19	22	21	1	37	43	150
2017	CS-04	10	27	18	25	20	0	37	45	60
2017	CS-05	9	36	36	18	0	0	46	18	11

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	27	23	10	8	1	3	58	19	386
2017	CS-01	20	10	30	10	20	0	10	33	33	10
2017	CS-02	28	27	19	11	11	1	3	57	23	149
2017	CS-03	27	29	25	11	5	0	2	58	17	150
2017	CS-04	39	25	17	7	8	0	3	67	16	59
2017	CS-05	36	18	36	0	0	0	9	60	0	11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	31	25	18	12	1	1	43	31	387
2017	CS-01	30	20	10	30	10	0	0	50	40	10
2017	CS-02	13	33	24	18	8	1	2	48	27	150
2017	CS-03	12	31	26	17	13	0	1	43	30	149
2017	CS-04	7	30	22	23	17	0	2	37	41	60
2017	CS-05	0	18	36	18	27	0	0	18	46	11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	26	24	19	16	1	2	39	36	388
2017	CS-01	50	0	30	0	20	0	0	50	20	10
2017	CS-02	16	33	22	17	8	1	2	51	26	150
2017	CS-03	11	22	27	21	17	0	1	34	39	150
2017	CS-04	3	27	20	20	27	2	2	31	48	60
2017	CS-05	0	9	36	36	18	0	0	9	54	11

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	15	23	19	28	1	1	27	49	388
2017	CS-01	20	0	10	0	70	0	0	20	70	10
2017	CS-02	14	19	25	17	22	1	2	34	40	150
2017	CS-03	11	15	25	21	27	1	1	26	49	150
2017	CS-04	5	17	13	22	38	3	2	23	63	60
2017	CS-05	0	0	36	27	36	0	0	0	64	11

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	29	16	5	4	1	9	72	10	388
2017	CS-01	60	10	10	0	0	10	10	87	0	10
2017	CS-02	43	25	13	3	3	2	11	77	8	150
2017	CS-03	37	30	19	2	4	0	9	73	7	150
2017	CS-04	17	43	15	10	7	2	7	65	18	60
2017	CS-05	0	36	18	36	9	0	0	36	45	11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	28	24	13	6	0	2	56	20	384
2017	CS-02	28	25	25	13	6	1	3	55	20	149
2017	CS-03	30	27	21	17	5	0	1	57	22	149
2017	CS-04	22	41	22	7	7	0	2	64	14	59
2017	CS-05	0	18	64	9	9	0	0	18	18	11

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	32	23	17	11	1	2	47	29	384
2017	CS-02	13	37	24	13	9	2	2	52	23	149
2017	CS-03	14	31	23	17	14	0	1	45	32	149
2017	CS-04	10	24	24	31	8	2	2	35	40	59
2017	CS-05	9	54	18	9	0	0	9	70	10	11

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	24	25	24	19	1	1	32	43	383
2017	CS-02	9	30	27	21	10	2	1	40	32	149
2017	CS-03	5	20	27	28	21	0	0	24	49	148
2017	CS-04	7	17	14	29	32	0	2	24	62	59
2017	CS-05	18	36	18	9	18	0	0	54	27	11

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	23	23	19	14	1	2	42	34	384
2017	CS-02	21	29	20	19	8	1	2	51	28	149
2017	CS-03	14	18	29	17	19	1	1	33	38	149
2017	CS-04	15	17	20	29	15	2	2	33	46	59
2017	CS-05	27	36	9	0	18	0	9	70	20	11

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	29	23	15	7	1	2	53	23	383
2017	CS-02	26	30	19	13	6	3	3	60	20	148
2017	CS-03	20	29	24	17	9	0	1	50	26	149
2017	CS-04	14	31	31	15	8	0	2	45	24	59
2017	CS-05	18	27	18	27	0	0	9	50	30	11

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	24	16	7	4	1	3	71	12	388
2017	CS-01	70	10	0	0	10	0	10	89	11	10
2017	CS-02	39	21	20	9	4	1	5	65	14	150
2017	CS-03	44	29	15	6	5	1	1	74	11	150
2017	CS-04	47	18	20	10	2	0	3	67	12	60
2017	CS-05	73	27	0	0	0	0	0	100	0	11

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	14	9	4	5	1	4	81	10	387
2017	CS-01	90	0	0	0	10	0	0	90	10	10
2017	CS-02	57	16	7	5	7	3	5	79	14	150
2017	CS-03	65	14	8	4	5	0	4	83	9	149
2017	CS-04	68	13	12	2	2	0	3	84	3	60
2017	CS-05	82	0	9	0	0	0	9	90	0	11

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	25	13	4	3	1	3	79	8	387
2017	CS-01	90	0	10	0	0	0	0	90	0	10
2017	CS-02	43	28	14	5	3	3	3	76	9	149
2017	CS-03	54	21	13	5	4	0	3	77	9	150
2017	CS-04	57	28	8	3	0	0	3	88	3	60
2017	CS-05	73	9	9	0	0	0	9	90	0	11

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	52	19	12	6	5	2	3	75	13	387
2017	CS-01	60	20	0	0	20	0	0	80	20	10
2017	CS-02	53	16	10	8	6	3	4	74	15	150
2017	CS-03	50	21	14	6	5	1	3	74	12	149
2017	CS-04	57	23	10	3	3	0	3	83	7	60
2017	CS-05	64	9	9	9	0	0	9	80	10	11

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	14	6	4	1	2	22	85	7	387
2017	CS-01	70	0	0	0	0	10	20	100	0	10
2017	CS-02	52	8	5	3	1	3	27	87	6	149
2017	CS-03	50	13	5	6	2	0	23	83	10	150
2017	CS-04	47	27	8	5	2	0	12	83	8	60
2017	CS-05	46	36	18	0	0	0	0	82	0	11

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	14	2	3	1	2	10	93	4	380
2017	CS-01	90	0	0	0	0	0	10	100	0	10
2017	CS-02	63	14	3	3	1	5	10	91	6	147
2017	CS-03	73	12	1	2	1	1	11	96	3	147
2017	CS-04	62	22	5	3	0	2	5	91	4	58
2017	CS-05	73	18	0	0	0	0	9	100	0	11

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	24	7	4	3	2	4	85	8	387
2017	CS-01	50	0	20	10	10	0	10	55	22	10
2017	CS-02	52	25	9	5	1	4	4	83	7	149
2017	CS-03	53	29	6	3	5	1	3	85	8	150
2017	CS-04	72	18	3	3	2	0	2	92	5	60
2017	CS-05	100	0	0	0	0	0	0	100	0	11

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	26	14	3	3	1	5	79	6	387
2017	CS-01	60	20	10	0	0	0	10	89	0	10
2017	CS-02	45	26	15	3	3	1	7	77	7	149
2017	CS-03	46	28	17	3	3	0	4	77	6	150
2017	CS-04	58	23	10	3	3	0	2	83	7	60
2017	CS-05	91	0	9	0	0	0	0	91	0	11

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	28	38	18	8	0	0	36	26	388
2017	CS-01	0	30	30	30	10	0	0	30	40	10
2017	CS-02	8	35	35	15	6	0	1	43	21	150
2017	CS-03	10	26	35	21	7	1	0	36	28	150
2017	CS-04	5	22	43	15	15	0	0	27	30	60
2017	CS-05	0	9	82	9	0	0	0	9	9	11

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	22	41	18	6	0	1	24	34	387
2017	CS-01	10	30	30	30	0	0	0	30	40	10
2017	CS-02	11	17	44	21	5	1	1	27	28	150
2017	CS-03	11	27	37	17	8	0	0	25	38	150
2017	CS-04	15	22	47	12	3	0	0	15	37	59
2017	CS-05	18	18	45	18	0	0	0	18	36	11

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	24	13	5	4	9	2	48	52	388
2017	CS-01	20	10	10	10	30	10	10	24	76	10
2017	CS-02	45	24	12	3	4	11	2	51	49	150
2017	CS-03	43	29	13	3	3	7	1	47	53	150
2017	CS-04	50	12	18	10	3	5	2	54	46	60
2017	CS-05	18	36	0	27	0	18	0	22	78	11

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	12	177
2017	CS-02	8	63
2017	CS-03	12	73
2017	CS-04	8	26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	20	177
2017	CS-02	22	63
2017	CS-03	21	73
2017	CS-04	15	26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	6	177
2017	CS-02	11	63
2017	CS-03	5	73
2017	CS-04	0	26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	56	177
2017	CS-02	56	63
2017	CS-03	52	73
2017	CS-04	62	26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	2	177
2017	CS-02	3	63
2017	CS-03	1	73
2017	CS-04	4	26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	36	177
2017	CS-02	38	63
2017	CS-03	38	73
2017	CS-04	35	26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	7	56	20	8	3	7	173
2017	CS-02	8	60	15	8	3	6	62
2017	CS-03	6	64	14	7	1	7	70
2017	CS-04	4	42	35	8	4	8	26

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	17	19	15	28	2	10	30	48	179
2017	CS-02	8	22	16	17	23	2	13	35	47	64
2017	CS-03	7	11	26	11	33	4	8	20	50	73
2017	CS-04	4	23	12	23	27	0	12	30	57	26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	4	15	18	16	28	4	15	23	54	179
2017	CS-02	6	17	16	22	25	3	11	27	55	64
2017	CS-03	1	12	21	10	34	7	15	18	56	73
2017	CS-04	4	15	15	15	31	4	15	24	57	26

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.