2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 41 16 12 9 0 0 62 21 526
2017 CR-03 17 40 15 15 11 2 0 58 27 65
2017 CR-04 19 42 17 12 9 0 0 62 22 330
2017 CR-05 27 39 16 12 6 0 0 66 18 120
2014 CR 23 44 15 9 8 0 0 67 17 780
2014 CR-03 23 42 13 14 8 0 1 65 22 96
2014 CR-04 21 46 17 8 8 0 0 67 16 513
2014 CR-05 26 43 12 11 8 0 0 69 19 159
2011 CR 31 38 16 9 6 0 0 69 15 1058
2011 CR-03 39 31 11 9 8 2 0 72 17 183
2011 CR-04 29 40 18 8 5 0 0 68 14 657
2011 CR-05 28 40 13 11 8 0 0 68 19 196
2008 CR 32 40 14 7 6 0 0 72 13 972
2008 CR-03 32 33 18 7 9 1 1 66 16 163
2008 CR-04 31 40 14 8 6 0 0 72 14 615
2008 CR-05 33 45 12 7 3 0 0 78 10 166

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 32 17 12 16 1 0 55 28 526
2017 CR-03 18 26 20 14 22 0 0 45 35 65
2017 CR-04 22 34 18 10 15 1 0 57 25 330
2017 CR-05 26 29 12 16 15 2 0 56 32 120

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 33 13 3 4 0 0 80 6 524
2017 CR-03 45 33 11 3 8 0 0 78 11 64
2017 CR-04 47 34 14 3 3 0 0 81 5 329
2017 CR-05 47 33 14 3 3 0 0 80 6 120
2014 CR 57 29 9 2 2 0 0 86 5 778
2014 CR-03 57 26 7 4 4 0 1 84 9 95
2014 CR-04 56 29 10 2 2 0 0 86 4 512
2014 CR-05 59 29 9 2 1 0 0 88 3 159
2011 CR 58 27 11 2 1 0 0 85 4 1059
2011 CR-03 61 22 10 2 3 1 0 85 5 183
2011 CR-04 58 29 11 2 1 0 0 87 3 658
2011 CR-05 58 24 11 5 2 0 1 82 7 196

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 41 14 8 7 0 0 70 15 523
2017 CR-03 25 39 16 11 9 0 0 64 20 64
2017 CR-04 29 42 14 9 6 1 0 71 14 329
2017 CR-05 31 41 14 7 7 0 0 72 14 119
2014 CR 34 39 15 6 6 0 0 73 12 780
2014 CR-03 39 30 18 6 6 0 1 69 13 96
2014 CR-04 32 41 16 6 6 0 0 73 11 513
2014 CR-05 36 40 10 6 9 0 0 76 14 159
2011 CR 37 39 15 5 4 0 0 76 9 1057
2011 CR-03 40 34 14 7 4 1 0 75 11 183
2011 CR-04 36 41 16 4 4 0 0 77 7 656
2011 CR-05 35 37 15 8 5 0 1 73 12 196
2008 CR 37 43 10 6 3 0 0 80 9 984
2008 CR-03 39 36 13 5 5 1 1 76 10 166
2008 CR-04 36 44 10 7 4 0 0 80 10 621
2008 CR-05 38 45 12 4 1 0 0 83 5 169

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 34 19 11 11 1 0 59 22 522
2017 CR-03 20 28 23 11 17 2 0 48 28 65
2017 CR-04 23 35 19 11 11 2 0 59 22 328
2017 CR-05 26 37 17 10 10 0 0 63 20 119
2014 CR 25 34 18 10 11 1 0 61 21 779
2014 CR-03 25 30 14 15 15 2 0 56 30 96
2014 CR-04 27 34 19 9 10 1 0 62 19 513
2014 CR-05 20 38 19 11 11 1 0 59 22 158
2011 CR 29 34 19 9 7 1 0 64 16 1056
2011 CR-03 39 31 15 7 7 2 0 72 13 184
2011 CR-04 28 35 21 9 6 1 0 63 16 655
2011 CR-05 24 35 17 10 10 2 1 61 21 195

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 35 20 13 9 1 0 58 22 524
2017 CR-03 14 31 20 18 15 2 0 45 34 65
2017 CR-04 21 36 23 11 8 1 0 57 20 328
2017 CR-05 26 41 13 13 8 0 0 66 20 120
2014 CR 25 35 18 11 10 1 0 60 22 779
2014 CR-03 26 28 15 16 16 0 0 54 31 96
2014 CR-04 26 35 19 11 9 1 0 61 20 513
2014 CR-05 19 39 19 11 11 0 1 58 22 158
2011 CR 28 36 18 10 7 1 0 64 17 1055
2011 CR-03 34 32 17 9 6 1 0 67 15 183
2011 CR-04 26 36 20 11 7 0 0 63 17 654
2011 CR-05 23 40 14 11 10 1 1 65 21 196
2008 CR 30 38 17 9 6 1 0 69 14 986
2008 CR-03 32 37 16 4 8 2 1 71 13 167
2008 CR-04 30 37 17 10 5 0 0 68 16 623
2008 CR-05 29 40 18 7 5 1 0 70 12 168

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 23 17 14 15 5 1 51 31 522
2017 CR-03 17 29 18 11 20 5 0 48 32 65
2017 CR-04 24 24 17 13 15 6 1 51 30 327
2017 CR-05 29 21 16 16 15 3 0 51 32 119
2014 CR 25 25 17 14 13 5 0 53 28 778
2014 CR-03 28 21 15 15 15 6 0 53 31 95
2014 CR-04 24 26 19 13 12 5 0 53 27 513
2014 CR-05 26 25 14 15 15 4 1 54 31 158
2011 CR 30 25 16 12 10 5 1 58 24 1055
2011 CR-03 37 26 12 11 9 5 0 66 21 183
2011 CR-04 28 26 18 12 10 6 1 57 24 653
2011 CR-05 30 22 16 14 13 5 1 55 28 197
2008 CR 28 29 17 11 9 6 0 61 21 984
2008 CR-03 27 30 19 12 7 5 0 59 20 166
2008 CR-04 29 29 16 11 10 6 0 61 22 621
2008 CR-05 28 33 16 11 8 4 0 64 20 169
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 30 14 7 7 3 1 70 15 524
2017 CR-03 34 26 17 9 9 5 0 63 19 65
2017 CR-04 37 31 14 8 6 2 2 71 15 328
2017 CR-05 41 30 14 6 6 3 0 73 12 120
2014 CR 37 32 12 8 8 3 1 72 16 777
2014 CR-03 38 26 6 8 16 3 2 68 26 95
2014 CR-04 37 33 13 6 6 3 1 73 13 513
2014 CR-05 34 32 13 11 8 2 1 67 20 157
2011 CR 39 30 14 6 8 3 0 71 15 1056
2011 CR-03 42 26 11 4 13 3 1 71 18 182
2011 CR-04 39 30 14 6 7 3 0 72 13 655
2011 CR-05 35 30 17 9 8 1 1 66 17 197
2008 CR 38 29 13 10 6 3 1 70 16 988
2008 CR-03 40 27 15 8 6 4 1 70 14 168
2008 CR-04 38 30 12 10 6 3 0 71 17 623
2008 CR-05 36 29 15 8 5 5 2 69 15 169

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 34 11 9 8 1 1 72 17 525
2017 CR-03 31 28 12 15 12 2 0 59 28 65
2017 CR-04 36 37 10 8 8 0 1 73 16 329
2017 CR-05 41 31 12 9 6 1 0 73 15 120
2014 CR 34 35 12 10 9 1 0 69 19 778
2014 CR-03 33 35 6 10 15 0 0 69 25 96
2014 CR-04 36 35 12 9 7 1 0 71 16 513
2014 CR-05 28 34 15 10 13 1 0 63 22 157
2011 CR 34 33 12 9 10 1 1 69 19 1058
2011 CR-03 33 27 15 9 13 2 1 62 22 183
2011 CR-04 34 34 13 9 8 1 0 69 17 656
2011 CR-05 34 36 9 8 12 1 1 71 20 197
2008 CR 35 33 11 10 8 1 1 70 19 986
2008 CR-03 39 28 14 8 7 2 2 69 16 167
2008 CR-04 35 33 10 12 8 1 1 70 20 622
2008 CR-05 31 37 14 5 10 2 1 70 16 169

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 26 13 6 7 1 0 73 14 524
2017 CR-03 37 20 25 6 11 2 0 58 17 65
2017 CR-04 46 29 11 6 7 1 0 75 14 328
2017 CR-05 52 24 11 7 6 0 0 76 13 120
2014 CR 47 28 12 5 6 1 0 76 12 779
2014 CR-03 39 26 15 6 14 0 1 65 20 96
2014 CR-04 50 27 12 4 5 1 0 79 9 512
2014 CR-05 40 33 11 8 6 1 0 74 15 159

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 29 21 11 8 7 1 56 21 526
2017 CR-03 9 31 20 15 11 14 0 46 30 65
2017 CR-04 21 32 20 12 7 7 1 57 21 330
2017 CR-05 31 23 22 8 10 6 0 57 19 120
2014 CR 24 27 19 10 10 8 1 56 22 780
2014 CR-03 20 23 24 11 15 7 0 46 28 96
2014 CR-04 27 27 18 10 9 9 1 60 20 513
2014 CR-05 19 29 22 11 12 7 1 52 25 159
2011 CR 21 28 20 12 10 8 1 54 24 1056
2011 CR-03 26 25 16 13 11 9 0 56 26 184
2011 CR-04 22 29 20 12 9 7 1 56 22 654
2011 CR-05 14 28 23 12 12 10 2 48 26 196

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 28 20 13 13 5 1 52 27 526
2017 CR-03 11 29 17 14 20 8 2 44 37 65
2017 CR-04 21 29 20 12 12 5 1 54 25 330
2017 CR-05 23 29 22 13 11 3 0 53 24 120
2014 CR 21 28 19 15 13 3 0 51 29 779
2014 CR-03 21 20 20 18 18 4 0 42 37 96
2014 CR-04 22 29 19 14 12 3 1 53 27 513
2014 CR-05 19 32 18 15 13 3 0 52 29 158
2011 CR 23 28 19 12 13 5 1 54 26 1060
2011 CR-03 27 25 16 9 18 4 0 55 29 183
2011 CR-04 23 27 21 12 11 5 1 53 24 658
2011 CR-05 17 32 20 12 15 4 1 51 28 197
2008 CR 24 31 19 11 11 4 1 58 23 986
2008 CR-03 26 26 18 14 11 4 1 54 26 168
2008 CR-04 22 33 19 10 11 5 1 58 22 621
2008 CR-05 25 32 22 8 9 4 0 60 18 169

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 22 22 18 13 8 1 41 34 525
2017 CR-03 8 11 25 17 20 20 0 23 46 65
2017 CR-04 15 25 22 18 12 7 1 44 32 330
2017 CR-05 19 23 22 17 13 7 0 44 32 119
2014 CR 16 28 19 16 14 6 0 47 33 780
2014 CR-03 19 21 18 18 16 9 0 44 37 96
2014 CR-04 15 29 19 16 14 6 0 48 32 513
2014 CR-05 13 28 20 17 15 7 0 44 34 159
2011 CR 16 30 22 13 11 8 1 50 26 1055
2011 CR-03 23 27 17 8 14 11 0 55 25 184
2011 CR-04 15 31 22 15 9 7 0 50 26 653
2011 CR-05 13 28 27 11 13 7 2 45 26 196
2008 CR 15 28 21 16 10 9 1 48 28 987
2008 CR-03 16 23 19 17 10 14 1 46 31 168
2008 CR-04 14 30 21 16 10 8 1 48 28 622
2008 CR-05 18 29 24 15 7 7 0 51 23 169

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 18 19 18 19 9 0 37 41 525
2017 CR-03 11 8 17 22 31 11 0 21 60 64
2017 CR-04 16 19 20 17 19 8 1 39 39 330
2017 CR-05 18 20 21 19 13 9 0 42 35 120
2014 CR 15 24 18 13 21 9 0 43 37 780
2014 CR-03 16 19 15 11 30 9 0 38 46 96
2014 CR-04 15 24 19 12 20 10 0 43 36 513
2014 CR-05 16 25 18 13 20 9 0 45 35 159
2011 CR 18 24 19 13 14 11 0 47 31 1056
2011 CR-03 25 18 19 11 16 11 0 48 30 184
2011 CR-04 17 26 19 15 13 11 0 48 31 655
2011 CR-05 13 26 20 12 17 11 1 44 34 195
2008 CR 15 26 19 14 14 12 1 47 31 988
2008 CR-03 15 23 20 14 12 15 1 45 30 168
2008 CR-04 15 26 19 13 15 12 1 47 32 623
2008 CR-05 17 25 20 14 13 11 0 47 31 169

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 28 18 17 16 4 0 46 35 525
2017 CR-03 8 23 18 17 26 8 0 33 47 65
2017 CR-04 16 27 20 18 15 4 1 45 34 329
2017 CR-05 21 35 12 18 12 3 0 57 30 120
2014 CR 15 30 18 15 18 4 0 47 35 779
2014 CR-03 15 33 11 16 23 1 1 49 39 96
2014 CR-04 14 31 18 16 18 4 0 47 35 513
2014 CR-05 15 27 24 11 19 4 0 44 32 158
2011 CR 17 33 18 14 12 5 0 53 28 1055
2011 CR-03 21 32 15 13 14 7 0 56 28 184
2011 CR-04 16 34 19 14 12 6 0 53 28 654
2011 CR-05 17 34 18 17 11 3 1 52 29 196
2008 CR 15 34 18 18 11 4 0 51 30 986
2008 CR-03 16 34 17 18 9 7 0 53 29 167
2008 CR-04 15 34 18 19 11 3 0 50 31 623
2008 CR-05 17 36 18 17 10 3 0 54 28 168
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 36 16 13 16 1 0 55 29 526
2017 CR-03 12 34 11 17 26 0 0 46 43 65
2017 CR-04 19 38 17 11 14 1 0 57 25 330
2017 CR-05 21 32 16 16 14 1 0 53 31 120
2014 CR 18 37 16 14 15 0 0 55 29 779
2014 CR-03 17 27 15 16 24 0 2 45 40 96
2014 CR-04 17 41 15 13 14 0 0 59 26 512
2014 CR-05 18 32 19 15 16 0 0 50 31 159
2011 CR 23 35 15 14 13 0 1 58 27 1057
2011 CR-03 24 31 15 13 15 1 1 56 28 182
2011 CR-04 22 37 14 15 11 0 0 60 26 656
2011 CR-05 21 31 17 12 17 0 1 53 29 197

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 43 16 9 7 0 0 68 16 525
2017 CR-03 28 41 20 2 9 0 0 69 11 64
2017 CR-04 24 44 15 11 5 0 1 69 16 330
2017 CR-05 23 43 18 9 8 0 0 65 17 120

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 6 15 22 20 18 18 1 27 46 524
2017 CR-03 2 11 18 26 34 8 2 14 66 65
2017 CR-04 6 16 24 19 16 18 1 27 44 328
2017 CR-05 9 16 18 18 13 23 3 34 41 120
2014 CR 10 18 20 17 21 12 1 33 44 778
2014 CR-03 7 16 20 14 33 9 1 26 52 96
2014 CR-04 11 18 21 19 19 11 1 33 44 511
2014 CR-05 10 19 19 16 19 16 1 35 42 159

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 35 14 6 8 1 0 71 15 525
2017 CR-03 29 31 17 6 14 2 2 62 21 65
2017 CR-04 37 35 14 7 7 1 0 72 14 329
2017 CR-05 32 40 13 6 8 2 0 73 14 120
2014 CR 34 34 13 9 8 1 0 69 18 777
2014 CR-03 32 30 18 3 17 0 0 63 20 96
2014 CR-04 35 36 13 9 6 1 1 72 15 511
2014 CR-05 28 34 13 15 11 1 0 62 26 158
2011 CR 32 33 13 10 10 1 1 66 21 1058
2011 CR-03 27 36 11 9 14 2 2 65 24 183
2011 CR-04 34 33 14 10 8 1 1 68 18 656
2011 CR-05 31 28 13 13 13 1 1 60 27 197
2008 CR 34 32 13 10 8 1 1 68 18 988
2008 CR-03 37 26 15 10 9 2 1 65 19 168
2008 CR-04 35 33 12 10 8 1 1 70 18 623
2008 CR-05 28 35 17 8 11 0 2 64 19 169

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 51 39 0 10 0 0 0 90 10 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 31 19 18 11 3 2 49 30 525
2017 CR-03 11 25 18 18 20 6 2 38 42 65
2017 CR-04 15 32 20 17 11 3 2 49 29 329
2017 CR-05 21 34 19 17 8 0 1 55 25 120
2014 CR 20 33 18 15 10 3 1 55 26 779
2014 CR-03 17 32 16 9 21 5 0 52 32 96
2014 CR-04 20 32 19 17 8 3 1 54 26 512
2014 CR-05 21 35 18 13 11 2 2 57 24 159
2011 CR 22 31 19 14 10 3 1 56 25 1058
2011 CR-03 22 34 16 11 13 3 1 58 25 184
2011 CR-04 21 31 19 16 8 4 2 55 25 655
2011 CR-05 22 32 19 11 12 3 2 56 24 197
2008 CR 21 34 16 17 8 3 1 57 26 987
2008 CR-03 24 30 14 15 10 5 2 58 27 168
2008 CR-04 21 35 16 18 8 2 1 58 26 622
2008 CR-05 20 34 20 15 8 2 0 56 24 169

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 22 18 16 19 11 2 39 40 525
2017 CR-03 5 15 14 18 31 15 2 24 59 65
2017 CR-04 11 22 20 16 17 11 2 39 38 329
2017 CR-05 17 26 13 18 19 7 1 46 39 120
2014 CR 16 25 19 13 17 9 2 46 33 779
2014 CR-03 11 18 18 18 24 10 1 33 47 96
2014 CR-04 17 26 20 12 15 9 2 48 30 512
2014 CR-05 15 25 19 12 20 8 1 44 34 159
2011 CR 18 23 19 13 17 8 2 46 33 1057
2011 CR-03 19 22 16 12 20 10 1 46 36 183
2011 CR-04 18 22 20 14 15 9 2 45 32 656
2011 CR-05 17 27 19 10 20 7 1 48 32 196
2008 CR 20 27 18 14 13 8 1 51 29 986
2008 CR-03 17 24 22 13 13 10 2 47 29 167
2008 CR-04 20 27 16 15 13 8 1 52 30 622
2008 CR-05 18 32 20 11 14 5 0 53 26 169

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 30 17 20 13 0 1 50 33 523
2017 CR-03 22 28 17 16 14 0 3 52 31 64
2017 CR-04 19 30 19 19 13 0 0 49 32 328
2017 CR-05 21 30 14 23 12 0 0 51 35 120
2014 CR 18 36 14 16 16 0 1 54 32 780
2014 CR-03 24 30 15 16 15 0 1 55 31 96
2014 CR-04 15 36 16 15 16 0 1 52 31 513
2014 CR-05 20 35 8 20 16 0 1 56 36 159
2011 CR 18 36 16 15 11 1 2 56 28 1054
2011 CR-03 23 36 13 12 13 1 3 61 25 182
2011 CR-04 17 38 17 15 11 1 2 56 26 654
2011 CR-05 18 32 14 23 11 1 1 51 35 196
2008 CR 20 40 16 14 9 1 2 61 23 985
2008 CR-03 27 33 14 14 8 1 2 62 24 166
2008 CR-04 18 41 16 14 9 1 2 60 23 622
2008 CR-05 21 41 15 15 8 0 1 62 23 169

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 36 16 13 12 0 0 59 25 525
2017 CR-03 17 38 16 11 19 0 0 55 30 64
2017 CR-04 20 37 18 12 12 1 0 57 25 330
2017 CR-05 28 37 12 14 9 0 0 65 24 120
2014 CR 23 39 16 12 10 0 1 62 22 778
2014 CR-03 24 31 11 15 17 1 1 56 32 96
2014 CR-04 22 38 19 13 8 0 0 60 21 512
2014 CR-05 23 47 11 9 10 0 1 70 20 159
2011 CR 30 34 18 9 8 0 1 64 18 1056
2011 CR-03 38 27 11 10 11 2 1 67 21 184
2011 CR-04 26 36 20 10 7 0 0 63 17 654
2011 CR-05 33 35 15 7 9 0 1 68 16 196
2008 CR 25 41 17 10 7 0 0 66 16 987
2008 CR-03 23 37 20 10 9 1 1 61 19 167
2008 CR-04 24 41 17 10 7 0 0 65 17 623
2008 CR-05 27 46 15 8 4 0 0 72 12 169

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 37 11 14 12 0 0 63 26 525
2017 CR-03 18 32 15 9 25 0 0 51 34 65
2017 CR-04 25 38 12 15 10 0 0 63 25 329
2017 CR-05 32 40 5 15 8 0 0 72 23 120
2014 CR 28 38 11 13 10 0 0 66 24 778
2014 CR-03 25 29 13 16 15 1 1 56 31 95
2014 CR-04 27 38 12 14 9 0 0 65 23 512
2014 CR-05 29 42 7 9 13 0 0 71 22 159
2011 CR 30 36 14 10 8 0 1 67 19 1055
2011 CR-03 27 30 17 13 10 1 1 58 24 183
2011 CR-04 29 39 14 10 7 0 0 69 17 654
2011 CR-05 36 33 9 10 12 0 1 69 22 196
2008 CR 33 38 13 8 8 0 1 72 16 985
2008 CR-03 30 33 16 8 11 1 1 64 20 166
2008 CR-04 31 40 12 8 8 0 0 71 16 622
2008 CR-05 40 38 12 5 4 0 0 79 9 169

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 22 17 20 20 5 1 39 43 524
2017 CR-03 6 15 17 20 38 3 0 22 60 65
2017 CR-04 13 24 18 20 17 6 2 40 41 328
2017 CR-05 17 24 17 19 18 5 0 43 38 120
2014 CR 15 24 19 14 22 5 1 41 39 777
2014 CR-03 18 25 14 9 29 4 1 45 41 96
2014 CR-04 14 25 19 14 21 6 1 42 37 513
2014 CR-05 14 18 23 18 23 3 1 33 43 156
2011 CR 18 26 20 13 18 3 2 46 33 1055
2011 CR-03 21 22 20 9 22 3 3 46 33 183
2011 CR-04 18 27 21 13 15 3 1 48 30 654
2011 CR-05 12 24 19 16 24 3 2 38 42 196
2008 CR 18 31 20 13 16 3 1 51 29 984
2008 CR-03 20 27 18 15 15 3 2 50 31 165
2008 CR-04 18 31 20 13 15 3 1 51 29 622
2008 CR-05 15 36 21 10 17 1 0 51 28 169

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 15 13 22 34 4 4 25 60 525
2017 CR-03 5 5 8 17 54 6 6 11 81 65
2017 CR-04 7 17 15 24 31 3 3 25 59 329
2017 CR-05 12 19 13 22 29 3 3 33 54 120
2014 CR 10 15 14 19 36 3 4 27 59 778
2014 CR-03 9 16 14 13 47 0 1 26 61 95
2014 CR-04 10 16 15 19 34 3 4 27 57 513
2014 CR-05 8 15 11 22 36 4 4 25 63 158
2011 CR 13 19 17 18 28 2 3 33 49 1055
2011 CR-03 20 17 17 15 27 1 3 39 44 183
2011 CR-04 11 20 18 18 28 2 3 33 48 654
2011 CR-05 11 17 13 22 32 3 2 29 57 196
2008 CR 16 29 12 19 20 2 1 46 41 985
2008 CR-03 18 29 12 16 21 2 2 49 38 166
2008 CR-04 15 28 13 19 21 2 1 45 42 622
2008 CR-05 15 29 14 22 18 1 1 45 41 169

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 38 15 13 11 0 0 60 24 523
2017 CR-03 20 38 17 9 16 0 0 58 25 64
2017 CR-04 20 38 14 15 12 0 0 59 27 328
2017 CR-05 26 39 18 11 5 1 0 66 16 120
2014 CR 17 41 16 15 11 0 0 58 26 779
2014 CR-03 15 37 15 15 19 0 0 52 34 95
2014 CR-04 15 42 17 15 10 1 0 57 26 513
2014 CR-05 24 41 11 13 11 0 0 65 24 159
2011 CR 27 37 13 10 11 1 1 66 21 1055
2011 CR-03 30 31 16 5 14 2 2 63 21 182
2011 CR-04 26 39 12 11 11 0 1 66 22 654
2011 CR-05 25 39 13 11 10 1 2 65 21 197

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 32 18 12 9 1 0 61 21 523
2017 CR-03 22 23 31 8 14 2 0 46 22 64
2017 CR-04 25 34 18 14 9 0 1 60 22 328
2017 CR-05 34 36 14 9 6 1 0 70 15 120
2014 CR 24 39 17 11 9 1 0 63 19 779
2014 CR-03 21 43 13 7 16 0 1 64 23 96
2014 CR-04 23 40 17 11 6 1 0 65 18 512
2014 CR-05 25 33 20 9 12 0 1 59 21 159

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 34 20 11 8 1 0 61 19 523
2017 CR-03 16 42 20 8 13 0 2 59 21 64
2017 CR-04 27 33 21 12 7 1 0 60 19 328
2017 CR-05 28 35 18 10 6 3 1 65 17 120
2014 CR 24 40 18 9 9 0 0 64 18 780
2014 CR-03 26 31 14 11 16 1 1 59 28 96
2014 CR-04 24 41 19 9 7 0 0 65 16 513
2014 CR-05 20 43 18 8 10 0 0 63 18 159
2011 CR 34 38 14 8 5 1 1 73 13 1056
2011 CR-03 41 29 14 7 7 2 1 72 14 184
2011 CR-04 33 40 13 8 3 1 1 75 12 654
2011 CR-05 29 38 14 10 7 2 1 69 17 196

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 27 26 14 12 6 1 43 29 523
2017 CR-03 9 17 23 20 23 5 3 28 47 65
2017 CR-04 12 28 27 15 10 7 1 43 28 327
2017 CR-05 15 32 25 9 12 6 1 50 23 120

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 35 12 6 8 1 1 73 15 525
2017 CR-03 30 34 13 9 11 2 2 66 21 64
2017 CR-04 36 33 13 8 8 0 2 71 16 330
2017 CR-05 42 40 9 2 6 1 1 83 8 120
2014 CR 34 35 15 7 8 1 1 70 15 780
2014 CR-03 32 24 18 8 14 2 2 59 23 96
2014 CR-04 34 36 16 6 6 0 1 71 12 513
2014 CR-05 32 38 9 11 8 1 1 72 19 159
2011 CR 37 36 12 6 6 1 1 75 12 1055
2011 CR-03 39 30 13 5 10 2 1 71 16 183
2011 CR-04 37 39 12 7 4 1 1 77 11 656
2011 CR-05 35 35 13 7 7 1 2 71 15 194

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 22 14 8 7 2 15 65 19 525
2017 CR-03 34 15 17 6 9 0 18 60 19 65
2017 CR-04 31 22 14 10 6 2 15 64 19 330
2017 CR-05 38 25 9 5 7 5 11 75 14 119
2014 CR 27 22 14 9 10 2 16 59 24 780
2014 CR-03 31 14 18 7 8 3 19 57 20 96
2014 CR-04 27 23 13 9 9 2 17 62 23 513
2014 CR-05 21 25 14 10 16 3 11 53 30 159
2011 CR 38 24 9 7 8 1 13 72 18 1056
2011 CR-03 45 22 8 5 8 2 10 76 15 183
2011 CR-04 36 24 9 7 8 1 15 72 17 655
2011 CR-05 34 27 9 12 8 0 10 68 22 196
2008 CR 44 25 8 7 5 2 9 78 13 984
2008 CR-03 48 19 12 5 5 1 12 76 11 165
2008 CR-04 43 28 7 5 5 2 10 80 11 622
2008 CR-05 44 18 11 11 6 3 7 69 19 169

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 32 11 6 2 1 1 81 8 526
2017 CR-03 46 29 17 6 0 0 2 77 6 65
2017 CR-04 52 29 11 4 2 1 1 83 6 330
2017 CR-05 36 39 10 11 3 0 1 76 14 120
2014 CR 44 32 14 5 3 0 1 77 8 779
2014 CR-03 52 29 10 3 1 0 4 85 4 96
2014 CR-04 46 32 15 4 3 0 1 78 7 512
2014 CR-05 31 37 17 7 7 0 1 69 14 159
2011 CR 47 34 12 4 2 0 1 81 7 1051
2011 CR-03 58 29 7 5 1 1 1 88 6 182
2011 CR-04 46 36 12 3 2 0 0 82 6 650
2011 CR-05 38 31 18 7 4 1 2 71 10 197
2008 CR 43 36 13 5 2 0 1 80 7 984
2008 CR-03 51 32 8 7 1 0 2 84 7 166
2008 CR-04 43 36 13 5 2 0 1 80 7 622
2008 CR-05 35 42 15 4 5 0 1 77 8 168

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 22 8 5 8 3 6 77 14 525
2017 CR-03 34 18 11 0 14 9 14 68 18 65
2017 CR-04 48 24 6 5 8 2 6 78 15 329
2017 CR-05 55 19 12 5 6 1 2 77 11 120
2014 CR 49 23 8 3 9 4 5 78 12 780
2014 CR-03 33 18 10 5 19 8 6 60 28 96
2014 CR-04 52 22 9 2 6 4 5 81 9 513
2014 CR-05 47 26 6 3 11 4 3 79 15 159
2011 CR 49 24 7 4 9 2 4 78 14 1058
2011 CR-03 37 22 10 4 18 4 5 64 24 182
2011 CR-04 51 28 6 3 5 2 4 84 9 658
2011 CR-05 51 15 9 5 15 2 4 69 21 196

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 36 30 34 524
2017 CR-03 40 29 31 65
2017 CR-04 32 31 37 328
2017 CR-05 43 29 28 120
2014 CR 31 30 39 778
2014 CR-03 17 43 41 96
2014 CR-04 31 29 40 511
2014 CR-05 38 26 35 159
2011 CR 34 32 34 1060
2011 CR-03 23 37 39 183
2011 CR-04 34 33 34 659
2011 CR-05 42 27 31 196

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 13 31 39 5 7 5 188
2017 CR-03 12 31 38 4 12 4 26
2017 CR-04 12 30 39 8 6 5 105
2017 CR-05 11 32 39 2 8 7 52
2014 CR 13 40 31 7 9999 8 240
2014 CR-03 25 38 19 19 9999 0 16
2014 CR-04 13 40 32 6 9999 9 159
2014 CR-05 11 43 33 5 9999 8 61
2011 CR 16 41 32 3 9999 7 358
2011 CR-03 12 44 30 5 9999 9 43
2011 CR-04 19 43 29 3 9999 7 220
2011 CR-05 8 40 42 2 9999 7 83
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 39 14 6 5 1 0 75 11 525
2017 CR-03 34 32 23 3 6 2 0 67 9 65
2017 CR-04 36 40 13 6 5 1 0 76 11 330
2017 CR-05 33 42 13 10 3 0 0 75 13 119
2014 CR 34 40 13 6 6 1 0 75 12 779
2014 CR-03 33 38 8 7 10 2 1 73 18 96
2014 CR-04 33 40 14 6 5 1 0 74 12 513
2014 CR-05 37 41 13 4 4 1 0 78 9 158
2011 CR 38 38 13 5 4 1 0 77 9 1059
2011 CR-03 45 29 14 4 6 2 1 76 10 184
2011 CR-04 36 40 14 6 2 1 0 77 9 657
2011 CR-05 37 40 13 5 5 1 0 77 10 196
2008 CR 42 38 13 3 2 2 0 81 6 985
2008 CR-03 48 30 11 3 5 3 1 80 8 166
2008 CR-04 39 40 14 4 2 1 0 80 6 622
2008 CR-05 46 40 9 3 2 0 0 86 5 169

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 37 22 10 7 2 1 60 18 521
2017 CR-03 17 31 26 11 11 3 2 50 23 65
2017 CR-04 22 35 22 12 6 3 0 59 18 326
2017 CR-05 20 47 19 7 6 1 1 68 13 119
2014 CR 24 39 20 6 8 3 0 65 14 779
2014 CR-03 24 25 21 11 11 7 0 53 25 96
2014 CR-04 23 41 20 5 7 2 0 66 13 512
2014 CR-05 25 41 19 5 7 3 0 68 12 159
2011 CR 30 39 17 7 4 2 1 72 11 1055
2011 CR-03 36 35 14 5 6 3 0 74 11 181
2011 CR-04 29 41 18 6 4 2 0 72 10 656
2011 CR-05 30 38 15 11 4 1 2 70 15 196

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 19 36 20 8 1 7 30 31 516
2017 CR-03 5 16 39 23 5 2 11 31 24 62
2017 CR-04 10 21 36 19 7 1 6 28 33 324
2017 CR-05 12 16 33 19 10 3 8 33 31 119
2014 CR 12 22 34 18 8 2 4 28 36 778
2014 CR-03 13 14 31 24 7 2 9 35 29 96
2014 CR-04 11 22 35 18 8 2 4 28 35 512
2014 CR-05 16 28 32 14 8 1 1 22 45 159
2011 CR 8 21 33 20 11 2 5 33 32 1050
2011 CR-03 8 16 30 21 16 4 5 41 26 182
2011 CR-04 8 23 32 20 10 1 5 32 33 651
2011 CR-05 10 19 39 19 9 1 3 30 30 196
2008 CR 7 23 33 21 10 1 5 33 31 982
2008 CR-03 6 18 28 20 16 3 8 41 27 165
2008 CR-04 7 22 33 23 10 1 4 34 31 621
2008 CR-05 8 27 39 16 7 1 2 24 36 169

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 18 29 19 9 3 6 30 39 516
2017 CR-03 18 26 19 18 5 6 8 26 51 62
2017 CR-04 17 19 29 18 9 2 6 29 39 325
2017 CR-05 16 14 36 21 7 2 4 30 32 118
2014 CR 17 21 26 18 11 2 5 32 41 779
2014 CR-03 15 20 22 23 10 4 6 37 38 96
2014 CR-04 17 22 24 19 12 2 5 33 41 513
2014 CR-05 19 21 32 12 11 2 3 24 42 159
2011 CR 11 17 26 21 15 4 6 40 32 1052
2011 CR-03 12 15 20 21 16 7 8 44 32 182
2011 CR-04 10 17 28 20 16 4 5 39 30 654
2011 CR-05 13 22 23 24 10 3 5 37 38 195
2008 CR 10 18 27 22 15 3 5 40 30 976
2008 CR-03 8 20 17 22 21 5 7 49 31 164
2008 CR-04 10 18 29 21 14 3 5 39 30 616
2008 CR-05 11 17 32 25 13 0 2 39 28 169

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 19 26 19 11 4 8 34 36 517
2017 CR-03 10 8 18 20 13 7 25 48 26 61
2017 CR-04 13 22 27 20 9 2 7 32 38 326
2017 CR-05 13 16 30 19 13 8 3 35 33 119
2014 CR 15 23 27 19 7 3 6 29 42 779
2014 CR-03 13 13 24 29 5 6 10 41 30 96
2014 CR-04 16 24 28 17 7 4 5 26 44 512
2014 CR-05 13 26 26 18 11 2 4 31 41 159
2011 CR 11 19 27 20 13 3 7 37 33 1051
2011 CR-03 10 13 20 19 20 8 10 48 27 183
2011 CR-04 11 21 30 19 11 2 5 33 35 651
2011 CR-05 13 16 23 26 14 1 7 43 31 196
2008 CR 11 18 29 22 12 2 5 37 32 977
2008 CR-03 7 13 25 21 20 5 10 48 23 165
2008 CR-04 13 19 28 23 10 2 5 36 34 616
2008 CR-05 11 22 32 21 11 1 3 33 34 169

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 11 28 31 17 1 8 53 16 513
2017 CR-03 6 8 14 38 11 3 19 63 18 63
2017 CR-04 3 11 29 31 18 1 7 53 15 321
2017 CR-05 3 14 31 29 19 1 4 50 17 118
2014 CR 8 14 27 28 15 2 6 47 23 770
2014 CR-03 5 5 19 41 15 3 13 65 12 96
2014 CR-04 7 15 28 27 15 2 6 45 24 506
2014 CR-05 12 15 29 25 16 1 4 43 27 157
2011 CR 5 9 26 31 20 2 7 56 15 1049
2011 CR-03 4 6 14 27 34 5 9 72 12 182
2011 CR-04 3 10 29 31 19 1 6 54 14 652
2011 CR-05 10 8 27 34 12 2 7 50 20 194
2008 CR 5 11 26 30 21 2 6 55 16 977
2008 CR-03 4 4 19 33 28 2 10 70 9 165
2008 CR-04 4 12 26 31 20 2 5 55 18 618
2008 CR-05 7 10 33 28 18 1 4 48 17 168

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 19 26 18 11 1 6 31 41 519
2017 CR-03 23 16 30 16 2 2 13 20 45 64
2017 CR-04 16 21 25 18 12 2 6 33 40 325
2017 CR-05 21 17 26 18 13 1 4 32 40 119
2014 CR 19 23 26 16 10 1 5 28 45 779
2014 CR-03 18 22 25 16 6 1 13 25 46 96
2014 CR-04 17 22 28 16 11 1 4 29 41 513
2014 CR-05 26 28 19 16 8 1 3 25 56 159
2011 CR 12 17 27 20 14 2 7 38 32 1051
2011 CR-03 15 12 22 17 21 4 9 44 31 180
2011 CR-04 10 18 30 22 13 1 6 38 30 654
2011 CR-05 18 18 24 18 11 2 7 33 40 196
2008 CR 9 18 26 22 17 1 6 42 30 977
2008 CR-03 8 18 23 18 23 1 8 45 29 165
2008 CR-04 9 19 27 20 17 1 6 40 30 617
2008 CR-05 11 15 24 30 15 1 4 47 28 169

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 20 24 17 11 2 8 31 43 518
2017 CR-03 22 16 21 16 8 5 13 29 46 63
2017 CR-04 17 21 21 17 13 2 9 34 42 324
2017 CR-05 19 20 34 17 6 2 3 24 40 120
2014 CR 15 21 22 19 14 3 7 36 39 777
2014 CR-03 11 27 13 20 15 5 9 40 45 96
2014 CR-04 15 19 21 21 14 3 7 39 38 512
2014 CR-05 18 21 31 13 11 3 4 25 42 158
2011 CR 11 18 22 22 15 4 9 41 33 1046
2011 CR-03 11 11 18 21 17 8 13 49 28 182
2011 CR-04 9 18 24 23 15 3 8 43 30 648
2011 CR-05 16 24 22 17 10 2 8 30 45 194
2008 CR 16 19 23 19 15 3 5 37 39 976
2008 CR-03 14 15 17 17 21 5 11 45 35 165
2008 CR-04 15 19 24 20 14 3 5 37 37 616
2008 CR-05 23 23 21 17 13 2 2 31 47 168

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 20 30 18 10 4 8 32 34 521
2017 CR-03 13 13 25 16 11 6 16 35 33 63
2017 CR-04 10 21 31 19 9 3 7 31 35 328
2017 CR-05 11 19 33 16 12 3 6 30 33 119
2014 CR 13 16 32 16 11 4 7 31 33 777
2014 CR-03 10 10 28 22 13 5 11 41 25 96
2014 CR-04 13 18 33 15 11 3 6 29 34 511
2014 CR-05 16 16 33 15 11 4 5 29 35 159

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 31 14 11 13 1 1 62 24 524
2017 CR-03 25 22 15 15 18 2 3 48 35 65
2017 CR-04 28 33 14 11 13 1 1 62 24 328
2017 CR-05 37 32 12 8 10 1 1 70 18 120
2014 CR 35 28 12 11 12 1 1 64 23 780
2014 CR-03 32 26 7 11 22 1 0 59 34 96
2014 CR-04 36 27 13 12 10 1 2 65 22 513
2014 CR-05 33 30 13 9 15 1 0 64 24 159

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 40 12 10 7 0 0 71 17 522
2017 CR-03 22 32 12 17 15 0 2 55 33 65
2017 CR-04 30 41 13 9 7 1 0 71 16 327
2017 CR-05 37 43 9 7 3 0 0 80 10 119
2014 CR 34 39 11 9 7 0 0 72 16 777
2014 CR-03 29 38 8 11 14 0 0 67 25 96
2014 CR-04 34 39 12 9 5 0 0 74 14 511
2014 CR-05 32 38 11 9 10 1 0 71 19 158

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 34 18 6 8 5 1 66 15 523
2017 CR-03 20 32 18 2 15 9 3 60 19 65
2017 CR-04 28 33 19 7 7 5 2 65 15 328
2017 CR-05 27 40 17 4 8 4 0 70 12 119
2014 CR 36 33 16 5 4 6 1 73 10 780
2014 CR-03 29 28 22 3 13 2 3 60 16 96
2014 CR-04 37 33 15 5 3 6 1 76 8 513
2014 CR-05 31 35 15 8 4 6 1 72 12 159

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 40 17 5 5 3 0 72 11 525
2017 CR-03 25 45 11 8 9 2 2 71 17 65
2017 CR-04 30 39 17 5 4 4 0 72 10 329
2017 CR-05 31 41 19 4 4 1 0 73 8 120
2014 CR 36 36 15 5 5 3 1 74 10 780
2014 CR-03 31 27 16 7 14 4 1 62 22 96
2014 CR-04 36 37 15 4 4 3 0 76 8 513
2014 CR-05 33 39 13 6 5 3 1 75 12 159
2011 CR 29 38 16 6 7 4 0 69 14 1056
2011 CR-03 32 34 15 7 8 3 0 69 15 183
2011 CR-04 28 39 16 7 6 4 0 70 13 655
2011 CR-05 25 39 18 6 9 2 1 66 16 196

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 40 12 8 6 0 0 74 13 525
2017 CR-03 22 43 15 11 9 0 0 65 20 65
2017 CR-04 34 42 12 7 5 0 0 77 12 329
2017 CR-05 40 35 11 10 4 0 0 75 14 120
2014 CR 39 36 11 6 7 0 0 75 13 780
2014 CR-03 36 23 17 10 13 1 0 60 23 96
2014 CR-04 40 37 11 5 6 0 0 77 12 513
2014 CR-05 36 39 12 5 6 1 0 76 11 159
2011 CR 37 36 12 8 7 1 0 73 14 1051
2011 CR-03 42 28 11 8 10 1 0 70 18 183
2011 CR-04 36 38 12 8 5 1 0 75 13 651
2011 CR-05 32 36 14 8 8 1 1 70 16 195
2008 CR 32 40 14 8 5 0 0 72 13 984
2008 CR-03 32 40 13 8 5 1 1 73 13 167
2008 CR-04 32 40 14 8 6 0 0 72 14 621
2008 CR-05 35 37 15 8 4 1 0 72 12 168

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 32 17 13 13 4 4 54 27 524
2017 CR-03 11 26 15 12 29 3 3 39 44 65
2017 CR-04 17 31 19 14 9 5 4 53 26 328
2017 CR-05 23 38 12 8 11 4 4 66 21 120
2014 CR 24 31 20 8 11 3 3 58 21 780
2014 CR-03 24 32 14 15 14 1 1 57 29 96
2014 CR-04 24 31 21 7 10 4 3 59 19 513
2014 CR-05 21 28 23 7 14 3 4 53 23 159

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 40 18 5 4 4 1 72 9 522
2017 CR-03 22 38 14 9 12 2 3 63 23 65
2017 CR-04 28 41 20 4 2 4 1 72 7 326
2017 CR-05 31 42 14 6 3 3 0 76 10 120
2014 CR 33 42 13 4 3 4 1 79 8 777
2014 CR-03 26 36 19 5 6 6 1 67 13 95
2014 CR-04 34 41 13 4 2 4 1 79 7 512
2014 CR-05 29 49 10 4 4 4 1 81 8 158
2011 CR 30 39 16 7 2 5 1 73 10 1055
2011 CR-03 35 35 10 9 7 4 0 73 17 182
2011 CR-04 29 39 19 6 1 5 1 72 7 655
2011 CR-05 30 42 11 8 4 4 2 76 12 196

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 37 15 8 6 4 0 71 14 522
2017 CR-03 19 33 16 9 20 3 0 53 31 64
2017 CR-04 30 37 16 8 3 5 1 72 12 327
2017 CR-05 36 38 13 5 4 4 0 77 10 120
2014 CR 32 37 11 8 5 5 1 74 14 780
2014 CR-03 25 31 15 10 13 5 1 60 24 96
2014 CR-04 32 38 12 8 4 5 1 74 13 513
2014 CR-05 33 41 7 8 4 5 1 79 13 159
2011 CR 34 33 15 7 7 4 1 71 14 1054
2011 CR-03 41 29 12 6 9 3 0 72 16 182
2011 CR-04 33 34 16 7 5 4 1 71 13 654
2011 CR-05 29 33 15 7 9 5 3 66 17 196
2008 CR 31 36 14 8 6 5 1 72 14 985
2008 CR-03 33 37 10 6 7 7 2 76 14 167
2008 CR-04 31 36 15 8 5 5 1 70 13 621
2008 CR-05 30 39 12 8 8 2 1 72 16 169

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 30 25 11 8 6 1 52 21 523
2017 CR-03 14 26 25 12 17 6 0 43 31 65
2017 CR-04 18 32 23 12 7 6 2 54 21 327
2017 CR-05 20 30 29 8 6 7 0 53 15 120
2014 CR 16 30 23 11 10 9 2 51 23 779
2014 CR-03 18 32 17 9 16 7 1 55 27 96
2014 CR-04 14 30 23 11 10 10 2 50 24 512
2014 CR-05 14 30 27 9 10 6 2 49 21 159
2011 CR 14 29 25 11 10 9 2 49 23 1052
2011 CR-03 17 28 23 8 11 11 1 52 21 183
2011 CR-04 12 30 25 12 9 10 2 47 25 652
2011 CR-05 16 29 27 9 9 7 3 50 20 195

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 23 24 15 12 8 3 44 30 517
2017 CR-03 9 20 37 14 12 6 2 32 28 65
2017 CR-04 15 25 21 15 11 9 3 46 30 323
2017 CR-05 20 20 22 14 14 7 3 44 32 118
2014 CR 14 25 17 14 19 10 2 44 37 779
2014 CR-03 17 21 12 12 32 6 1 41 47 95
2014 CR-04 14 25 18 15 16 11 2 44 36 513
2014 CR-05 12 28 17 12 22 7 2 44 38 159
2011 CR 16 22 18 14 17 10 3 44 35 1059
2011 CR-03 22 19 17 12 18 9 3 47 34 184
2011 CR-04 16 23 19 14 15 11 3 44 34 657
2011 CR-05 10 25 18 15 20 7 4 39 40 196

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 45 6 13 3 0 0 78 16 525
2017 CR-03 26 48 5 17 5 0 0 74 22 65
2017 CR-04 33 46 7 11 3 0 0 79 14 329
2017 CR-05 34 44 3 15 4 0 0 77 19 120
2014 CR 36 44 4 11 4 0 0 80 15 780
2014 CR-03 33 40 9 10 6 0 1 74 17 96
2014 CR-04 35 46 4 10 5 0 0 81 15 513
2014 CR-05 38 43 3 13 3 0 0 81 16 159
2011 CR 35 45 5 10 4 0 0 81 14 1058
2011 CR-03 41 36 7 8 7 1 0 78 15 184
2011 CR-04 35 46 5 10 3 0 0 81 13 655
2011 CR-05 30 51 4 10 5 0 1 82 14 197
2008 CR 38 47 5 8 2 0 0 85 10 986
2008 CR-03 40 39 8 10 2 0 1 80 12 166
2008 CR-04 37 49 5 7 2 0 0 86 9 623
2008 CR-05 36 49 5 8 2 0 0 85 10 169

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 34 8 14 9 0 0 68 24 526
2017 CR-03 20 37 11 23 8 0 2 58 31 65
2017 CR-04 36 33 9 13 10 0 0 69 22 330
2017 CR-05 33 37 7 15 8 0 0 70 24 120
2014 CR 39 34 7 12 8 0 0 73 20 780
2014 CR-03 35 31 6 14 11 1 1 68 26 96
2014 CR-04 38 35 8 12 8 0 0 73 20 513
2014 CR-05 40 35 6 13 7 0 0 74 20 159
2011 CR 38 35 10 9 7 0 0 73 16 1055
2011 CR-03 48 25 9 8 9 1 0 74 17 182
2011 CR-04 36 36 12 9 6 0 0 73 15 654
2011 CR-05 34 40 7 11 8 0 1 73 19 197

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 39 11 11 6 1 0 72 17 524
2017 CR-03 30 30 16 14 9 2 0 60 24 64
2017 CR-04 30 43 12 10 5 1 0 73 15 329
2017 CR-05 40 33 8 13 6 0 0 73 19 120
2014 CR 33 39 13 9 5 0 1 72 15 779
2014 CR-03 32 28 14 15 9 1 1 62 24 96
2014 CR-04 32 40 13 9 5 0 0 72 14 512
2014 CR-05 33 41 13 8 4 0 1 76 12 159

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 20 4 2 1 1 0 93 3 524
2017 CR-03 60 32 5 3 0 0 0 92 3 65
2017 CR-04 72 19 5 2 1 1 1 92 3 329
2017 CR-05 77 18 3 1 0 1 0 96 1 119
2014 CR 67 25 4 2 1 1 1 93 3 779
2014 CR-03 68 26 4 2 0 0 0 94 2 96
2014 CR-04 65 25 4 2 2 1 1 92 4 513
2014 CR-05 68 24 3 2 1 1 1 94 3 158
2011 CR 72 20 3 3 1 1 0 93 4 1059
2011 CR-03 76 17 4 2 1 1 0 94 2 183
2011 CR-04 71 21 3 3 1 1 0 93 4 657
2011 CR-05 73 19 3 3 3 0 1 92 5 197
2008 CR 73 20 3 2 1 0 1 95 3 985
2008 CR-03 76 18 2 2 0 1 1 95 2 166
2008 CR-04 74 20 2 2 1 0 1 95 3 622
2008 CR-05 71 21 3 1 1 1 2 95 2 169

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 71 19 4 2 2 1 1 92 4 525
2017 CR-03 70 20 5 2 2 2 0 92 3 64
2017 CR-04 69 19 5 3 2 1 1 90 5 330
2017 CR-05 75 19 3 2 2 0 0 94 3 120
2014 CR 64 21 7 5 2 0 1 86 7 780
2014 CR-03 73 20 0 4 1 0 2 95 5 96
2014 CR-04 62 20 9 5 2 0 1 83 8 513
2014 CR-05 61 25 7 4 1 0 1 87 6 159
2011 CR 70 19 4 4 2 0 0 90 6 1059
2011 CR-03 82 10 3 2 0 2 1 94 2 184
2011 CR-04 68 21 3 5 3 0 0 89 8 656
2011 CR-05 65 21 8 4 2 0 1 87 6 197
2008 CR 73 16 4 4 2 0 1 91 6 985
2008 CR-03 80 12 3 1 1 1 2 96 1 166
2008 CR-04 71 18 3 4 2 0 1 90 7 622
2008 CR-05 71 15 5 5 2 0 2 87 7 169

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 66 17 5 2 1 2 8 91 3 525
2017 CR-03 65 12 6 2 3 2 11 88 5 65
2017 CR-04 63 17 5 3 1 2 9 90 4 329
2017 CR-05 73 17 4 0 0 2 3 96 0 120
2014 CR 69 13 6 2 2 1 6 88 5 779
2014 CR-03 74 7 7 0 3 0 8 89 3 96
2014 CR-04 67 15 7 3 2 0 6 88 5 512
2014 CR-05 70 15 5 3 2 1 4 89 5 159
2011 CR 68 14 5 3 3 1 6 88 6 1055
2011 CR-03 72 13 5 2 1 2 5 91 3 183
2011 CR-04 67 14 5 3 3 1 6 88 6 653
2011 CR-05 68 15 3 4 6 0 5 87 10 197
2008 CR 64 13 4 2 3 1 12 89 6 987
2008 CR-03 62 13 4 1 3 1 16 91 4 168
2008 CR-04 65 14 4 2 3 1 12 89 6 622
2008 CR-05 62 14 4 5 4 1 9 85 11 169

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 77 13 3 1 2 1 3 94 3 523
2017 CR-03 72 9 8 2 5 0 5 85 6 65
2017 CR-04 78 14 2 1 2 1 2 95 3 327
2017 CR-05 81 12 3 0 1 0 3 97 1 120
2014 CR 75 15 3 1 2 1 5 94 3 777
2014 CR-03 73 15 3 0 3 0 6 93 3 96
2014 CR-04 75 15 3 1 1 1 4 95 3 511
2014 CR-05 74 13 3 1 2 1 5 93 3 158
2011 CR 74 13 4 1 3 0 3 91 4 1056
2011 CR-03 78 13 5 0 2 1 2 93 2 183
2011 CR-04 75 14 4 1 3 0 3 92 4 654
2011 CR-05 69 15 5 4 3 0 5 88 7 197
2008 CR 79 9 2 2 1 0 7 95 3 987
2008 CR-03 80 7 2 1 1 0 9 96 2 168
2008 CR-04 79 10 2 1 1 0 6 96 3 622
2008 CR-05 77 7 4 3 3 0 7 90 6 169

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 17 8 3 2 4 9 86 5 525
2017 CR-03 58 11 11 2 5 5 9 80 7 65
2017 CR-04 54 17 9 3 1 4 11 84 5 329
2017 CR-05 66 21 2 3 1 3 4 93 5 120
2014 CR 56 19 8 3 2 3 9 86 5 778
2014 CR-03 57 16 9 1 3 3 10 84 5 96
2014 CR-04 54 20 8 3 2 4 9 85 6 512
2014 CR-05 61 17 6 2 2 2 10 89 4 158

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 19 8 1 2 5 4 89 2 525
2017 CR-03 58 15 12 0 5 8 2 81 5 65
2017 CR-04 61 19 9 1 1 4 5 89 2 329
2017 CR-05 69 17 5 0 1 5 3 94 1 120
2014 CR 59 20 8 2 1 5 5 88 4 779
2014 CR-03 66 13 9 1 2 5 4 86 3 96
2014 CR-04 57 22 8 3 1 4 5 87 4 513
2014 CR-05 61 19 4 1 2 8 5 92 3 158
2011 CR 59 19 7 3 3 4 4 85 7 1049
2011 CR-03 64 16 5 1 3 4 7 90 4 182
2011 CR-04 59 20 8 4 3 4 3 85 7 651
2011 CR-05 56 18 8 5 5 4 5 81 11 194
2008 CR 63 18 7 2 2 3 5 89 4 985
2008 CR-03 68 17 5 0 1 4 5 93 1 166
2008 CR-04 62 19 7 3 2 3 6 88 5 622
2008 CR-05 63 18 8 4 2 2 3 86 6 169

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 24 76 522
2017 CR-03 26 74 65
2017 CR-04 24 76 329
2017 CR-05 22 78 117
2014 CR 22 78 778
2014 CR-03 24 76 96
2014 CR-04 22 78 512
2014 CR-05 21 79 158

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 67 125
2017 CR-03 88 17
2017 CR-04 61 79
2017 CR-05 73 26
2014 CR 68 168
2014 CR-03 87 23
2014 CR-04 67 111
2014 CR-05 56 32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 57 125
2017 CR-03 53 17
2017 CR-04 58 79
2017 CR-05 57 26
2014 CR 60 168
2014 CR-03 57 23
2014 CR-04 58 111
2014 CR-05 69 32

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 125
2017 CR-03 0 17
2017 CR-04 0 79
2017 CR-05 0 26
2014 CR 0 168
2014 CR-03 0 23
2014 CR-04 0 111
2014 CR-05 0 32

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 CR 5 168
2014 CR-04 5 111

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 7 125
2017 CR-04 9 79
2014 CR 8 168
2014 CR-04 8 111

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 4 125
2017 CR-03 0 17
2014 CR-03 0 23
2014 CR-05 0 32

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 34 125
2017 CR-03 35 17
2017 CR-04 34 79
2017 CR-05 34 26
2014 CR 38 169
2014 CR-03 35 23
2014 CR-04 36 111
2014 CR-05 48 33

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 31 125
2017 CR-04 31 79
2017 CR-05 39 26
2014 CR 37 169
2014 CR-03 39 23
2014 CR-04 33 111
2014 CR-05 48 33

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 45 125
2017 CR-03 47 17
2017 CR-04 41 79
2017 CR-05 57 26
2014 CR 56 169
2014 CR-03 61 23
2014 CR-04 53 111
2014 CR-05 61 33

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 46 125
2017 CR-03 65 17
2017 CR-04 47 79
2017 CR-05 38 26
2014 CR 47 169
2014 CR-03 43 23
2014 CR-04 44 111
2014 CR-05 58 33

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 26 125
2017 CR-03 35 17
2017 CR-04 19 79
2017 CR-05 42 26
2014 CR 31 169
2014 CR-03 35 23
2014 CR-04 23 111
2014 CR-05 48 33

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 59 125
2017 CR-03 41 17
2017 CR-04 63 79
2017 CR-05 62 26
2014 CR 61 169
2014 CR-03 57 23
2014 CR-04 60 111
2014 CR-05 70 33

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 42 125
2017 CR-03 47 17
2017 CR-04 43 79
2017 CR-05 39 26
2014 CR 34 169
2014 CR-03 52 23
2014 CR-04 34 111
2014 CR-05 24 33

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 17
2014 CR-05 0 33

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 9 125
2017 CR-03 0 17
2017 CR-04 9 79
2014 CR 7 169
2014 CR-04 8 111
2014 CR-05 0 33

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR 9 125
2017 CR-04 6 79
2017 CR-05 19 26
2014 CR 10 169
2014 CR-04 9 111

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 49 125
2017 CR-03 41 17
2017 CR-04 46 79
2017 CR-05 65 26
2014 CR 51 169
2014 CR-03 83 23
2014 CR-04 47 111
2014 CR-05 45 33

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 27 125
2017 CR-03 29 17
2017 CR-04 25 79
2017 CR-05 30 26
2014 CR 28 169
2014 CR-03 48 23
2014 CR-04 23 111
2014 CR-05 33 33

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 13 125
2017 CR-04 10 79
2017 CR-05 19 26
2014 CR 14 169
2014 CR-03 22 23
2014 CR-04 14 111

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 51 124
2017 CR-03 44 16
2017 CR-04 48 79
2017 CR-05 61 26
2014 CR 46 169
2014 CR-03 48 23
2014 CR-04 45 111
2014 CR-05 48 33

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 23 124
2017 CR-03 38 16
2017 CR-04 24 79
2014 CR 33 169
2014 CR-04 36 111
2014 CR-05 33 33

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 16
2014 CR 4 169
2014 CR-03 0 23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 25 124
2017 CR-04 25 79
2017 CR-05 30 26
2014 CR 27 169
2014 CR-03 26 23
2014 CR-04 26 111
2014 CR-05 30 33

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 14 124
2017 CR-04 13 79
2014 CR 8 169
2014 CR-04 8 111

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 7 124
2017 CR-04 9 79
2014 CR 13 169
2014 CR-04 15 111

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 17 124
2017 CR-04 19 79
2014 CR 18 169
2014 CR-04 22 111
2014 CR-05 18 33

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 8 124
2017 CR-04 6 79
2014 CR 11 169
2014 CR-04 11 111

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 30 124
2017 CR-03 31 16
2017 CR-04 32 79
2017 CR-05 27 26
2014 CR 26 169
2014 CR-03 35 23
2014 CR-04 22 111
2014 CR-05 33 33

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 16 115
2017 CR-04 17 72
2014 CR 13 147
2014 CR-03 0 22
2014 CR-04 17 94

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 19 115
2017 CR-04 18 72
2017 CR-05 24 25
2014 CR 12 147
2014 CR-04 13 94

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 18 115
2017 CR-04 20 72
2017 CR-05 20 25
2014 CR 13 147
2014 CR-03 0 22
2014 CR-04 17 94

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 12 115
2017 CR-04 13 72
2014 CR 11 147
2014 CR-04 13 94

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 12 115
2017 CR-04 7 72
2017 CR-05 27 25
2014 CR 10 147
2014 CR-03 23 22
2014 CR-04 10 94

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 14 115
2017 CR-04 13 72
2014 CR 13 147
2014 CR-03 23 22
2014 CR-04 10 94
2014 CR-05 17 29

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 8 115
2017 CR-03 0 15
2017 CR-04 12 72
2017 CR-05 0 25
2014 CR 6 147
2014 CR-03 0 22
2014 CR-04 9 94

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 13 115
2017 CR-04 8 72
2017 CR-05 28 25
2014 CR 13 147
2014 CR-03 32 22
2014 CR-04 10 94

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 15 115
2017 CR-04 10 72
2017 CR-05 32 25
2014 CR 18 147
2014 CR-04 17 94
2014 CR-05 24 29

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 19 115
2017 CR-04 17 72
2017 CR-05 27 25
2014 CR 24 147
2014 CR-03 23 22
2014 CR-04 24 94
2014 CR-05 24 29

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 4 115
2017 CR-03 0 15
2014 CR 7 147

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 37 115
2017 CR-03 33 15
2017 CR-04 37 72
2017 CR-05 43 25
2014 CR 44 147
2014 CR-03 59 22
2014 CR-04 42 94
2014 CR-05 45 29

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 15
2017 CR-05 0 25
2014 CR-03 0 22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 44 115
2017 CR-03 40 15
2017 CR-04 47 72
2017 CR-05 44 25
2014 CR 56 147
2014 CR-03 82 22
2014 CR-04 53 94
2014 CR-05 48 29

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 0 115
2017 CR-03 0 15
2017 CR-04 0 72
2017 CR-05 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 15 115
2017 CR-04 11 72
2014 CR 16 147
2014 CR-03 23 22
2014 CR-04 15 94

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 95 5 125
2017 CR-03 100 0 17
2017 CR-04 94 6 79
2017 CR-05 97 3 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 16 22 8 11 21 7 44 26 525
2017 CR-03 8 15 29 8 15 17 8 31 31 65
2017 CR-04 17 15 20 9 10 21 7 45 26 329
2017 CR-05 14 15 23 7 9 23 8 43 23 120
2014 CR 16 17 20 6 10 21 9 48 23 780
2014 CR-03 21 11 23 7 17 16 5 41 30 96
2014 CR-04 15 19 18 6 10 23 10 50 23 513
2014 CR-05 14 18 25 6 8 20 8 45 20 159

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 26 25 8 7 10 1 55 17 524
2017 CR-03 15 28 29 6 12 8 2 47 20 65
2017 CR-04 25 24 25 8 7 11 1 55 17 328
2017 CR-05 25 28 26 7 5 8 0 59 13 120
2014 CR 25 25 21 7 9 11 2 58 18 780
2014 CR-03 26 18 21 7 17 11 0 49 27 96
2014 CR-04 26 27 19 6 8 12 2 62 16 513
2014 CR-05 21 25 25 8 8 11 2 53 18 159
2011 CR 31 34 17 7 5 7 1 69 13 1060
2011 CR-03 38 25 16 7 7 8 1 68 15 184
2011 CR-04 29 37 17 6 5 6 1 70 12 658
2011 CR-05 28 33 17 7 5 9 2 68 13 196

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 12 88 523
2017 CR-03 15 85 65
2017 CR-04 11 89 328
2017 CR-05 10 90 119
2014 CR 10 90 778
2014 CR-03 14 86 95
2014 CR-04 9 91 512
2014 CR-05 11 89 159

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 44 61
2017 CR-03 60 10
2017 CR-04 38 37
2017 CR-05 42 12
2014 CR 43 79
2014 CR-03 54 13
2014 CR-04 40 48
2014 CR-05 41 17

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 82 61
2017 CR-03 90 10
2017 CR-04 78 37
2017 CR-05 92 12
2014 CR 80 79
2014 CR-03 100 13
2014 CR-04 73 48
2014 CR-05 88 17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 12
2014 CR-04 0 48

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 61
2017 CR-03 0 10
2017 CR-04 0 37
2017 CR-05 0 12
2014 CR 0 79
2014 CR-03 0 13
2014 CR-04 0 48
2014 CR-05 0 17

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 37
2014 CR 8 79

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 10 61
2014 CR 6 79

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 12
2014 CR 10 79
2014 CR-04 15 48
2014 CR-05 0 17

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CR 16 61
2014 CR 16 79
2014 CR-04 15 48

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 CR 24 61
2017 CR-04 24 37
2014 CR 22 79
2014 CR-04 23 48

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 CR 14 61
2014 CR 18 79
2014 CR-04 15 48

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 CR 8 61
2014 CR 7 79

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CR 26 61
2017 CR-04 25 37
2017 CR-05 42 12
2014 CR 30 79
2014 CR-03 38 13
2014 CR-04 23 48
2014 CR-05 41 17

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 CR 20 61
2017 CR-04 19 37
2014 CR 21 79
2014 CR-04 17 48
2014 CR-05 29 17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 12
2014 CR 0 79
2014 CR-03 0 13
2014 CR-04 0 48
2014 CR-05 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CR 0 61
2017 CR-03 0 10
2017 CR-04 0 37
2017 CR-05 0 12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 CR 8 61
2017 CR-03 0 10
2014 CR-03 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 CR 23 61
2017 CR-03 0 10
2017 CR-04 27 37
2014 CR 14 79
2014 CR-03 0 13
2014 CR-04 10 48
2014 CR-05 30 17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CR 0 61
2017 CR-03 0 10
2017 CR-04 0 37
2017 CR-05 0 12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 CR 20 61
2017 CR-04 19 37
2014 CR 22 79
2014 CR-04 21 48

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CR 0 61
2017 CR-03 0 10
2017 CR-04 0 37
2017 CR-05 0 12
2014 CR 0 79
2014 CR-03 0 13
2014 CR-04 0 48
2014 CR-05 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 20 61
2017 CR-04 16 37
2017 CR-05 42 12
2014 CR 37 79
2014 CR-03 46 13
2014 CR-04 42 48

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 33 60
2017 CR-04 33 37
2017 CR-05 41 12
2014 CR 28 79
2014 CR-04 31 48

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 CR 18 60
2017 CR-04 22 37
2014 CR 19 79
2014 CR-03 0 13
2014 CR-04 19 48
2014 CR-05 36 17

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 37
2014 CR-03 0 13

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 28 60
2017 CR-04 27 37
2017 CR-05 41 12
2014 CR 23 79
2014 CR-04 23 48
2014 CR-05 36 17

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 12 60
2014 CR 6 79

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 16 79
2014 CR-04 15 48
2014 CR-05 30 17

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR 10 79
2014 CR-03 0 13
2014 CR-04 10 48

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 CR 8 79
2014 CR-03 0 13
2014 CR-04 13 48
2014 CR-05 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 49 60
2017 CR-04 51 37
2014 CR 49 79
2014 CR-03 69 13
2014 CR-04 44 48
2014 CR-05 53 17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 10
2014 CR 9 66
2014 CR-03 0 12
2014 CR-04 15 41
2014 CR-05 0 12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 12 57
2014 CR 12 66
2014 CR-04 12 41

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 10
2014 CR-03 0 12
2014 CR-05 0 12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 0 57
2017 CR-03 0 10
2017 CR-04 0 35
2017 CR-05 0 10
2014 CR-03 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 10
2014 CR-03 0 12
2014 CR-05 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-05 0 10
2014 CR 9 66
2014 CR-05 0 12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2014 CR 8 66
2014 CR-03 0 12
2014 CR-04 12 41
2014 CR-05 0 12

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 11 57
2017 CR-03 0 10
2014 CR 20 66
2014 CR-04 15 41

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 12 57
2014 CR 14 66

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 16 57
2017 CR-04 17 35
2014 CR 24 66
2014 CR-03 50 12
2014 CR-04 17 41

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 40 57
2017 CR-04 43 35
2017 CR-05 59 10
2014 CR 49 66
2014 CR-03 67 12
2014 CR-04 39 41
2014 CR-05 67 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 10
2017 CR-04 0 35
2014 CR-03 0 12
2014 CR-05 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 62 57
2017 CR-03 80 10
2017 CR-04 57 35
2017 CR-05 61 10
2014 CR 73 66
2014 CR-03 75 12
2014 CR-04 69 41
2014 CR-05 83 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 0 57
2017 CR-03 0 10
2017 CR-04 0 35
2017 CR-05 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 14 57
2017 CR-03 0 10
2017 CR-04 14 35
2014 CR 14 66
2014 CR-04 12 41

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 95 5 61
2017 CR-03 100 0 10
2017 CR-04 95 5 37
2017 CR-05 93 7 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 20 22 5 5 24 7 52 15 524
2017 CR-03 11 14 28 6 11 23 8 36 24 65
2017 CR-04 17 22 23 5 5 22 6 55 13 329
2017 CR-05 17 19 17 5 4 30 8 57 15 119
2014 CR 17 17 23 3 6 25 9 51 15 780
2014 CR-03 20 11 27 3 14 20 5 42 22 96
2014 CR-04 17 17 21 3 5 27 10 52 14 513
2014 CR-05 13 23 23 4 5 24 8 52 14 159

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 29 21 5 5 12 2 64 11 524
2017 CR-03 19 27 20 6 11 14 3 55 21 64
2017 CR-04 26 30 22 5 3 11 2 65 10 329
2017 CR-05 27 29 21 2 5 14 2 67 8 120
2014 CR 25 25 22 3 6 15 3 62 11 778
2014 CR-03 22 18 23 2 13 19 4 51 19 96
2014 CR-04 26 26 21 4 5 15 3 64 11 511
2014 CR-05 23 28 24 3 4 17 1 62 9 159
2011 CR 33 33 17 4 4 8 1 72 9 1052
2011 CR-03 37 25 16 5 7 10 0 69 13 182
2011 CR-04 32 36 17 4 4 7 1 73 8 654
2011 CR-05 31 29 19 6 5 10 1 67 12 194

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 21 79 524
2017 CR-03 26 74 65
2017 CR-04 20 80 329
2017 CR-05 21 79 119
2014 CR 16 84 775
2014 CR-03 22 78 94
2014 CR-04 15 85 511
2014 CR-05 16 84 158

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 70 30 112
2017 CR-03 88 12 17
2017 CR-04 63 37 67
2017 CR-05 72 28 25
2014 CR 75 25 123
2014 CR-03 71 29 21
2014 CR-04 74 26 74
2014 CR-05 80 20 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 33 4 10 5 3 1 80 16 78
2017 CR-03 53 7 7 20 7 0 7 64 29 15
2017 CR-04 36 43 5 10 7 0 0 79 17 42
2017 CR-05 50 33 0 6 0 11 0 94 6 18
2014 CR 40 40 11 7 1 0 1 81 8 92
2014 CR-03 27 33 13 20 0 0 7 64 21 15
2014 CR-04 44 44 9 4 0 0 0 87 4 55
2014 CR-05 40 35 15 5 5 0 0 75 10 20

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 48 14 8 2 3 2 75 11 526
2017 CR-03 15 37 28 12 2 6 0 56 15 65
2017 CR-04 25 49 12 8 2 2 2 78 10 330
2017 CR-05 19 50 12 7 4 5 3 75 13 120
2014 CR 19 50 13 8 3 4 2 74 12 780
2014 CR-03 22 42 13 10 4 7 2 70 16 96
2014 CR-04 19 51 13 8 3 3 3 75 11 513
2014 CR-05 18 51 15 11 2 3 1 71 13 159
2011 CR 22 53 12 8 2 2 2 78 10 1058
2011 CR-03 23 47 13 8 2 7 1 76 11 183
2011 CR-04 21 55 11 7 2 1 2 79 10 657
2011 CR-05 22 52 14 8 2 2 2 76 10 196
2008 CR 21 49 13 9 5 3 0 72 15 988
2008 CR-03 16 51 11 9 8 4 1 71 18 168
2008 CR-04 20 49 14 10 5 3 0 71 15 623
2008 CR-05 26 48 13 7 6 0 0 74 13 169

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 23 27 9 9 16 5 42 23 526
2017 CR-03 8 17 28 12 15 18 2 31 35 65
2017 CR-04 11 25 27 10 7 15 5 45 21 330
2017 CR-05 7 23 31 6 9 18 6 40 20 120
2014 CR 8 20 27 9 12 16 8 37 28 780
2014 CR-03 14 23 18 14 15 11 6 44 34 96
2014 CR-04 8 19 29 8 11 17 8 37 26 513
2014 CR-05 5 21 28 11 11 18 6 35 29 159
2011 CR 11 25 24 10 9 18 4 46 24 1055
2011 CR-03 14 27 20 8 10 20 2 52 23 182
2011 CR-04 9 26 24 10 9 19 5 45 24 656
2011 CR-05 12 24 29 10 9 13 3 43 23 195

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 35 14 3 4 10 2 77 7 526
2017 CR-03 25 38 14 3 6 14 0 73 11 65
2017 CR-04 32 38 14 3 3 9 2 78 7 330
2017 CR-05 39 29 17 1 4 9 2 76 6 120
2014 CR 32 37 14 3 4 8 3 77 7 779
2014 CR-03 30 28 15 4 7 13 3 69 14 96
2014 CR-04 32 38 14 2 3 8 3 78 6 513
2014 CR-05 33 38 14 3 3 7 1 78 7 158
2011 CR 35 33 13 3 4 10 2 77 8 1058
2011 CR-03 29 29 17 6 6 12 1 67 14 184
2011 CR-04 36 34 13 2 3 9 2 79 6 656
2011 CR-05 36 32 13 4 4 10 2 77 9 196
2008 CR 32 40 12 3 2 10 1 80 6 987
2008 CR-03 26 38 14 5 2 14 0 74 9 168
2008 CR-04 31 40 12 3 2 10 1 80 6 622
2008 CR-05 41 40 9 1 3 5 0 86 4 169

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 33 19 4 5 12 2 67 10 524
2017 CR-03 17 26 22 8 5 22 2 56 16 65
2017 CR-04 24 36 18 5 4 11 2 69 10 328
2017 CR-05 29 31 20 3 5 10 3 68 9 120
2014 CR 21 34 19 5 5 13 3 65 12 779
2014 CR-03 17 30 19 6 11 15 2 56 21 96
2014 CR-04 23 33 18 5 5 13 3 67 12 512
2014 CR-05 20 38 20 4 5 11 1 66 11 159
2011 CR 28 32 17 5 5 12 2 70 11 1054
2011 CR-03 27 27 16 6 7 15 1 65 16 183
2011 CR-04 28 34 17 4 4 11 3 71 9 654
2011 CR-05 29 32 15 6 6 12 2 70 13 196
2008 CR 26 37 15 6 3 11 2 73 10 987
2008 CR-03 25 31 20 3 5 15 1 66 10 167
2008 CR-04 25 38 14 7 2 11 2 73 10 623
2008 CR-05 30 41 14 4 3 8 1 77 8 169
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 27 11 6 7 1 1 76 13 523
2017 CR-03 37 28 11 9 14 2 0 66 23 65
2017 CR-04 47 28 11 6 5 1 2 77 11 327
2017 CR-05 53 25 12 4 6 0 0 78 10 120

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 28 14 4 6 1 0 76 10 524
2017 CR-03 37 26 17 8 11 2 0 64 19 65
2017 CR-04 46 30 14 3 5 2 1 78 8 328
2017 CR-05 54 24 11 3 8 1 0 79 10 120

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 40 15 7 5 3 0 71 13 524
2017 CR-03 25 35 22 6 8 5 0 63 15 65
2017 CR-04 29 40 15 8 5 3 1 71 14 329
2017 CR-05 30 44 12 6 4 4 0 77 11 119

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 33 20 17 10 2 0 51 28 523
2017 CR-03 12 25 20 20 18 5 0 39 40 65
2017 CR-04 13 36 21 17 9 2 0 51 28 327
2017 CR-05 26 33 16 15 8 2 0 60 24 120

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 27 19 10 11 1 3 59 22 519
2017 CR-03 25 21 16 15 20 0 3 47 36 61
2017 CR-04 33 26 19 9 9 1 3 61 19 329
2017 CR-05 23 33 19 10 11 1 3 58 22 119

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 26 25 10 10 1 2 53 21 524
2017 CR-03 28 30 25 9 5 0 3 60 15 64
2017 CR-04 27 24 25 10 12 1 2 52 23 329
2017 CR-05 19 29 27 13 9 1 3 50 22 120

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 31 18 7 5 1 4 69 13 521
2017 CR-03 47 23 17 3 3 0 6 75 7 64
2017 CR-04 33 31 18 7 5 0 5 68 13 327
2017 CR-05 33 30 17 10 5 2 3 66 16 119

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 24 16 16 20 1 2 46 37 523
2017 CR-03 20 22 22 15 18 3 0 43 35 65
2017 CR-04 24 21 15 16 20 1 3 47 38 328
2017 CR-05 15 31 16 14 19 1 3 48 35 119

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 13 8 1 1 2 19 87 3 517
2017 CR-03 60 10 10 2 2 0 17 85 4 63
2017 CR-04 54 13 7 1 2 2 21 88 4 323
2017 CR-05 57 13 10 1 1 2 15 85 3 120

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 29 19 7 6 0 1 67 14 519
2017 CR-03 38 36 17 5 5 0 0 73 9 64
2017 CR-04 36 29 19 8 6 1 2 66 14 327
2017 CR-05 40 27 19 6 7 0 2 68 13 117

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 31 20 11 5 1 3 63 16 517
2017 CR-03 27 24 22 8 10 5 5 56 19 63
2017 CR-04 29 30 22 12 5 0 2 61 17 326
2017 CR-05 30 38 16 8 5 1 3 70 13 117

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 28 24 10 5 0 3 60 16 517
2017 CR-03 31 23 25 8 8 2 3 57 16 64
2017 CR-04 31 28 25 10 3 0 3 61 14 325
2017 CR-05 25 33 21 11 9 0 3 59 20 117

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 29 18 8 6 1 3 66 15 517
2017 CR-03 39 25 17 5 9 2 3 67 15 64
2017 CR-04 34 28 20 9 5 1 3 65 14 325
2017 CR-05 31 34 15 8 8 0 3 68 17 117

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 32 16 7 4 0 4 71 12 514
2017 CR-03 41 30 16 2 5 2 6 76 7 64
2017 CR-04 34 32 18 8 3 0 4 69 12 323
2017 CR-05 36 33 13 7 7 0 4 72 14 116

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 24 12 7 6 0 3 75 13 521
2017 CR-03 42 29 9 9 9 0 2 72 19 65
2017 CR-04 49 23 13 6 5 0 3 75 12 327
2017 CR-05 49 25 13 5 5 0 3 76 11 118

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 64 14 7 5 5 1 4 82 10 522
2017 CR-03 54 14 11 11 6 2 3 71 18 65
2017 CR-04 64 14 8 3 4 1 5 84 8 327
2017 CR-05 68 14 3 6 6 0 3 85 12 119

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 30 11 6 4 1 2 78 11 524
2017 CR-03 34 29 14 14 6 2 2 65 21 65
2017 CR-04 45 31 12 5 4 1 2 79 9 330
2017 CR-05 52 29 9 6 3 0 2 83 8 118

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 56 19 10 6 5 2 2 78 11 523
2017 CR-03 52 17 12 6 6 3 3 74 13 65
2017 CR-04 57 19 10 6 4 2 3 80 10 328
2017 CR-05 58 18 9 6 7 1 2 78 13 119

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 8 3 2 0 0 34 92 4 522
2017 CR-03 53 6 0 3 2 0 36 93 7 64
2017 CR-04 53 8 3 1 0 1 34 93 2 328
2017 CR-05 49 8 3 2 1 0 37 90 5 119

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 64 14 5 3 2 1 12 89 5 521
2017 CR-03 62 12 3 5 2 0 17 89 7 65
2017 CR-04 64 15 5 2 2 1 12 90 4 326
2017 CR-05 65 13 7 3 2 1 9 87 5 119

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 18 7 5 3 1 5 84 9 523
2017 CR-03 63 14 9 6 3 0 5 81 10 65
2017 CR-04 59 21 7 3 3 2 6 86 7 328
2017 CR-05 66 10 6 7 5 1 4 81 13 119

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 28 13 4 3 0 4 78 8 524
2017 CR-03 52 18 14 8 6 0 2 72 14 65
2017 CR-04 45 29 14 4 2 1 4 79 7 329
2017 CR-05 49 28 11 4 3 0 3 80 8 119

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 33 34 10 5 0 1 50 16 526
2017 CR-03 15 34 37 9 3 0 2 50 13 65
2017 CR-04 15 34 32 11 6 0 2 49 17 330
2017 CR-05 20 32 34 10 3 0 0 53 13 120

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 20 37 21 13 0 1 34 28 524
2017 CR-03 6 25 39 20 5 2 3 26 33 64
2017 CR-04 8 21 36 21 13 0 1 35 29 329
2017 CR-05 8 16 39 20 18 0 0 38 23 120
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 19 13 7 6 9 2 51 49 526
2017 CR-03 51 17 8 8 5 3 9 58 42 65
2017 CR-04 43 19 13 7 7 10 2 49 51 330
2017 CR-05 46 19 16 6 3 9 0 51 49 120

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 29 231
2017 CR-03 38 24
2017 CR-04 28 149
2017 CR-05 28 53

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 29 231
2017 CR-03 25 24
2017 CR-04 31 149
2017 CR-05 27 53

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 24 231
2017 CR-03 33 24
2017 CR-04 21 149
2017 CR-05 28 53

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 32 231
2017 CR-03 17 24
2017 CR-04 34 149
2017 CR-05 35 53

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 5 231
2017 CR-03 4 24
2017 CR-04 6 149
2017 CR-05 3 53

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 36 231
2017 CR-03 50 24
2017 CR-04 32 149
2017 CR-05 38 53

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 12 55 16 8 4 6 218
2017 CR-03 8 58 21 8 4 0 24
2017 CR-04 12 55 14 9 4 6 140
2017 CR-05 15 55 16 6 2 6 49

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 26 17 14 18 2 10 45 35 233
2017 CR-03 17 25 17 8 17 0 17 50 30 24
2017 CR-04 12 26 18 15 17 1 10 43 36 150
2017 CR-05 18 26 17 13 18 4 4 48 34 54

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 17 16 14 24 3 17 34 46 232
2017 CR-03 17 25 21 4 25 4 4 45 32 24
2017 CR-04 9 17 15 14 24 1 19 33 48 149
2017 CR-05 8 17 17 17 20 6 17 31 47 54
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