2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 28 8 4 4 0 0 84 8 25
2017 CO-02 54 38 8 0 0 0 0 92 0 13
2014 CO 32 48 16 0 3 0 0 81 3 31
2014 CO-02 26 48 22 0 4 0 0 74 4 23
2011 CO 33 58 6 3 0 0 0 91 3 33
2011 CO-02 32 58 11 0 0 0 0 89 0 19
2008 CO 21 56 9 12 2 0 0 77 14 43
2008 CO-02 9 65 17 9 0 0 0 74 9 23

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 52 16 4 4 0 0 76 8 25
2017 CO-02 31 54 15 0 0 0 0 85 0 13

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 72 24 0 4 0 0 0 96 4 25
2017 CO-02 77 23 0 0 0 0 0 100 0 13
2014 CO 58 32 6 0 3 0 0 90 3 31
2014 CO-02 48 39 9 0 4 0 0 87 4 23
2011 CO 52 39 9 0 0 0 0 91 0 33
2011 CO-02 37 53 11 0 0 0 0 89 0 19

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 40 8 0 4 0 0 88 4 25
2017 CO-02 62 38 0 0 0 0 0 100 0 13
2014 CO 45 48 3 0 3 0 0 94 3 31
2014 CO-02 35 57 4 0 4 0 0 91 4 23
2011 CO 53 44 3 0 0 0 0 97 0 32
2011 CO-02 47 53 0 0 0 0 0 100 0 19
2008 CO 35 49 7 7 2 0 0 84 9 43
2008 CO-02 26 61 9 4 0 0 0 87 4 23

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 32 20 12 12 4 0 54 25 25
2017 CO-02 8 38 31 15 8 0 0 46 23 13
2014 CO 19 48 19 10 3 0 0 68 13 31
2014 CO-02 22 39 22 13 4 0 0 61 17 23
2011 CO 30 39 18 12 0 0 0 70 12 33
2011 CO-02 26 58 16 0 0 0 0 84 0 19

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 40 8 16 16 0 0 60 32 25
2017 CO-02 8 46 15 15 15 0 0 54 31 13
2014 CO 16 58 10 13 3 0 0 74 16 31
2014 CO-02 17 57 9 13 4 0 0 74 17 23
2011 CO 30 42 18 6 3 0 0 73 9 33
2011 CO-02 26 53 16 5 0 0 0 79 5 19
2008 CO 21 47 9 19 2 2 0 69 21 43
2008 CO-02 9 52 9 26 0 4 0 64 27 23

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 28 8 16 20 8 0 52 39 25
2017 CO-02 8 38 15 15 15 8 0 50 33 13
2014 CO 16 23 39 13 3 6 0 41 17 31
2014 CO-02 17 17 39 13 4 9 0 38 19 23
2011 CO 27 24 18 21 0 9 0 57 23 33
2011 CO-02 26 42 16 5 0 11 0 76 6 19
2008 CO 30 19 19 21 7 5 0 51 29 43
2008 CO-02 22 17 26 26 4 4 0 41 32 23
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 32 12 4 4 0 0 80 8 25
2017 CO-02 46 38 15 0 0 0 0 85 0 13
2014 CO 45 42 10 3 0 0 0 87 3 31
2014 CO-02 48 39 9 4 0 0 0 87 4 23
2011 CO 38 44 6 0 6 3 3 87 7 32
2011 CO-02 28 50 6 0 11 0 6 82 12 18
2008 CO 33 30 14 16 5 2 0 64 21 43
2008 CO-02 30 35 13 17 0 4 0 68 18 23

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 44 0 12 4 0 0 84 16 25
2017 CO-02 54 38 0 8 0 0 0 92 8 13
2014 CO 48 39 6 3 3 0 0 87 6 31
2014 CO-02 48 35 9 4 4 0 0 83 9 23
2011 CO 34 34 16 6 3 3 3 73 10 32
2011 CO-02 22 44 17 6 6 0 6 71 12 18
2008 CO 33 38 10 14 2 2 0 73 17 42
2008 CO-02 32 41 5 18 0 5 0 76 19 22

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 28 8 12 4 0 0 76 16 25
2017 CO-02 62 15 15 8 0 0 0 77 8 13
2014 CO 52 42 6 0 0 0 0 94 0 31
2014 CO-02 48 43 9 0 0 0 0 91 0 23

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 36 24 16 0 4 20 0 75 5 25
2017 CO-02 31 23 15 0 0 31 0 78 0 13
2014 CO 32 32 16 3 3 13 0 74 7 31
2014 CO-02 22 39 17 4 4 13 0 70 10 23
2011 CO 27 39 12 0 9 12 0 76 10 33
2011 CO-02 16 58 11 0 5 11 0 82 6 19

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 32 16 8 16 0 0 60 24 25
2017 CO-02 23 38 15 15 8 0 0 62 23 13
2014 CO 26 32 16 19 6 0 0 58 26 31
2014 CO-02 17 35 17 22 9 0 0 52 30 23
2011 CO 30 33 15 9 6 6 0 68 16 33
2011 CO-02 21 42 21 11 5 0 0 63 16 19
2008 CO 21 28 16 19 14 2 0 50 33 43
2008 CO-02 17 22 17 22 17 4 0 41 41 23

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 12 40 12 24 12 0 0 52 36 25
2017 CO-02 8 54 8 23 8 0 0 62 31 13
2014 CO 19 19 23 23 13 3 0 40 37 31
2014 CO-02 13 22 26 22 17 0 0 35 39 23
2011 CO 15 42 21 12 6 3 0 59 19 33
2011 CO-02 0 53 32 11 5 0 0 53 16 19
2008 CO 9 33 23 16 9 9 0 46 28 43
2008 CO-02 4 26 22 22 13 13 0 35 40 23

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 12 24 24 4 24 12 0 41 32 25
2017 CO-02 8 31 31 0 15 15 0 45 18 13
2014 CO 16 26 16 16 16 10 0 46 36 31
2014 CO-02 13 30 13 17 17 9 0 48 38 23
2011 CO 12 27 21 12 12 15 0 46 29 33
2011 CO-02 0 37 37 11 11 5 0 39 22 19
2008 CO 14 19 16 21 23 7 0 35 48 43
2008 CO-02 9 22 13 22 26 9 0 33 52 23

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 24 20 16 16 8 0 43 35 25
2017 CO-02 8 15 38 15 8 15 0 27 27 13
2014 CO 16 35 20 16 10 3 0 53 27 31
2014 CO-02 13 39 22 13 13 0 0 52 26 23
2011 CO 9 48 9 27 3 3 0 59 31 33
2011 CO-02 0 58 16 26 0 0 0 58 26 19
2008 CO 9 42 19 16 12 2 0 52 29 43
2008 CO-02 13 26 22 22 17 0 0 39 39 23
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 36 16 8 12 0 0 64 20 25
2017 CO-02 31 38 23 8 0 0 0 69 8 13
2014 CO 16 52 13 13 6 0 0 68 19 31
2014 CO-02 22 48 9 13 9 0 0 70 22 23
2011 CO 30 36 21 9 3 0 0 67 12 33
2011 CO-02 26 47 21 5 0 0 0 74 5 19

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 48 4 12 4 0 0 80 16 25
2017 CO-02 31 54 8 8 0 0 0 85 8 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 12 28 12 12 8 28 0 56 28 25
2017 CO-02 0 31 15 15 8 31 0 44 33 13
2014 CO 23 16 13 13 13 23 0 50 33 31
2014 CO-02 13 13 17 17 17 22 0 33 44 23

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 44 0 16 0 0 0 84 16 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 35 48 6 6 3 0 0 84 10 31
2014 CO-02 35 43 9 9 4 0 0 78 13 23
2011 CO 28 53 13 3 3 0 0 81 6 32
2011 CO-02 11 67 17 6 0 0 0 78 6 18
2008 CO 26 49 7 19 0 0 0 74 19 43
2008 CO-02 17 70 9 4 0 0 0 87 4 23

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 44 16 8 8 0 0 68 16 25
2017 CO-02 8 62 23 0 8 0 0 69 8 13
2014 CO 32 42 3 10 6 3 3 79 17 31
2014 CO-02 30 35 4 13 9 4 4 71 24 23
2011 CO 39 48 0 9 0 0 3 91 9 33
2011 CO-02 26 58 0 16 0 0 0 84 16 19
2008 CO 28 49 5 14 2 2 0 79 17 43
2008 CO-02 30 43 9 17 0 0 0 74 17 23

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 24 12 16 0 12 4 67 19 25
2017 CO-02 15 38 23 0 0 15 8 70 0 13
2014 CO 39 13 13 10 3 16 6 67 17 31
2014 CO-02 26 9 17 13 4 22 9 50 25 23
2011 CO 52 27 3 3 0 12 3 93 4 33
2011 CO-02 37 42 5 5 0 11 0 88 6 19
2008 CO 21 37 14 2 7 16 2 71 11 43
2008 CO-02 13 43 17 4 4 17 0 68 11 23

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 44 12 16 8 0 0 64 24 25
2017 CO-02 15 62 8 8 8 0 0 77 15 13
2014 CO 23 39 23 13 3 0 0 61 16 31
2014 CO-02 17 39 22 17 4 0 0 57 22 23
2011 CO 33 48 15 0 0 3 0 84 0 33
2011 CO-02 16 63 21 0 0 0 0 79 0 19
2008 CO 16 58 12 9 5 0 0 74 14 43
2008 CO-02 13 65 9 9 4 0 0 78 13 23

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 64 28 0 8 0 0 0 92 8 25
2017 CO-02 69 31 0 0 0 0 0 100 0 13
2014 CO 48 42 3 3 3 0 0 90 6 31
2014 CO-02 39 48 4 4 4 0 0 87 9 23
2011 CO 70 24 3 3 0 0 0 94 3 33
2011 CO-02 58 37 5 0 0 0 0 95 0 19
2008 CO 42 49 5 5 0 0 0 91 5 43
2008 CO-02 39 48 9 4 0 0 0 87 4 23

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 64 24 4 8 0 0 0 88 8 25
2017 CO-02 69 31 0 0 0 0 0 100 0 13
2014 CO 52 39 3 3 3 0 0 90 6 31
2014 CO-02 43 43 4 4 4 0 0 87 9 23
2011 CO 45 45 6 3 0 0 0 91 3 33
2011 CO-02 42 53 5 0 0 0 0 95 0 19
2008 CO 65 33 0 2 0 0 0 98 2 43
2008 CO-02 57 39 0 4 0 0 0 96 4 23

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 8 24 20 24 24 0 0 32 48 25
2017 CO-02 0 31 23 31 15 0 0 31 46 13
2014 CO 10 35 10 19 23 3 0 47 43 31
2014 CO-02 9 30 4 26 26 4 0 41 55 23
2011 CO 18 36 27 12 6 0 0 55 18 33
2011 CO-02 5 47 37 11 0 0 0 53 11 19
2008 CO 7 37 16 21 19 0 0 44 40 43
2008 CO-02 4 30 13 30 22 0 0 35 52 23

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 20 16 20 20 0 0 44 40 25
2017 CO-02 15 15 23 31 15 0 0 31 46 13
2014 CO 13 26 10 32 16 0 3 40 50 31
2014 CO-02 13 22 13 30 17 0 4 36 50 23
2011 CO 22 31 25 9 13 0 0 53 22 32
2011 CO-02 22 33 28 0 17 0 0 56 17 18
2008 CO 21 30 9 16 19 2 2 54 37 43
2008 CO-02 9 30 4 22 30 0 4 41 55 23

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 52 4 12 0 0 0 84 12 25
2017 CO-02 38 54 8 0 0 0 0 92 0 13
2014 CO 32 42 13 10 3 0 0 74 13 31
2014 CO-02 22 48 13 13 4 0 0 70 17 23
2011 CO 36 58 0 6 0 0 0 94 6 33
2011 CO-02 16 79 0 5 0 0 0 95 5 19

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 40 12 16 0 0 0 72 16 25
2017 CO-02 46 38 0 15 0 0 0 85 15 13
2014 CO 23 26 29 16 6 0 0 48 23 31
2014 CO-02 17 26 30 17 9 0 0 43 26 23

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 48 8 12 4 0 0 76 16 25
2017 CO-02 31 54 8 0 8 0 0 85 8 13
2014 CO 29 45 20 3 3 0 0 74 6 31
2014 CO-02 22 52 17 4 4 0 0 74 9 23
2011 CO 36 45 9 9 0 0 0 82 9 33
2011 CO-02 26 63 5 5 0 0 0 89 5 19

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 44 12 12 12 4 0 63 25 25
2017 CO-02 0 62 23 8 8 0 0 62 15 13

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 44 36 4 12 4 0 0 80 16 25
2017 CO-02 38 31 8 15 8 0 0 69 23 13
2014 CO 45 36 6 6 6 0 0 81 13 31
2014 CO-02 52 30 4 4 9 0 0 83 13 23
2011 CO 48 45 3 3 0 0 0 94 3 33
2011 CO-02 32 68 0 0 0 0 0 100 0 19

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 20 24 24 16 0 0 36 40 25
2017 CO-02 15 31 31 15 8 0 0 46 23 13
2014 CO 6 20 6 19 48 0 0 26 68 31
2014 CO-02 9 22 4 17 48 0 0 30 65 23
2011 CO 12 30 15 18 18 3 3 45 39 33
2011 CO-02 11 32 21 21 16 0 0 42 37 19
2008 CO 7 19 5 21 42 2 5 28 68 43
2008 CO-02 0 22 4 22 48 4 0 23 73 23

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 40 16 4 0 0 0 80 4 25
2017 CO-02 38 46 15 0 0 0 0 85 0 13
2014 CO 58 29 13 0 0 0 0 87 0 31
2014 CO-02 70 22 9 0 0 0 0 91 0 23
2011 CO 48 45 6 0 0 0 0 94 0 33
2011 CO-02 42 47 11 0 0 0 0 89 0 19
2008 CO 30 44 14 12 0 0 0 74 12 43
2008 CO-02 22 48 13 17 0 0 0 70 17 23

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 28 12 4 4 4 0 79 8 25
2017 CO-02 62 31 8 0 0 0 0 92 0 13
2014 CO 39 26 10 13 10 3 0 67 23 31
2014 CO-02 43 22 13 13 4 4 0 68 18 23
2011 CO 52 33 6 6 0 3 0 88 6 33
2011 CO-02 42 53 0 5 0 0 0 95 5 19

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 CO 32 52 16 25
2017 CO-02 31 54 15 13
2014 CO 36 39 26 31
2014 CO-02 35 39 26 23
2011 CO 15 48 36 33
2011 CO-02 11 53 37 19

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2014 CO 36 27 19 0 9999 18 11
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 52 0 8 0 0 0 92 8 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 39 39 10 3 10 0 0 77 13 31
2014 CO-02 39 35 9 4 13 0 0 74 17 23
2011 CO 36 45 9 9 0 0 0 82 9 33
2011 CO-02 21 53 16 11 0 0 0 74 11 19
2008 CO 37 49 5 7 2 0 0 86 9 43
2008 CO-02 26 61 9 4 0 0 0 87 4 23

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 48 20 12 4 0 0 64 16 25
2017 CO-02 15 69 8 0 8 0 0 85 8 13
2014 CO 26 45 6 6 3 10 3 82 11 31
2014 CO-02 22 48 9 4 4 9 4 80 10 23
2011 CO 21 55 24 0 0 0 0 76 0 33
2011 CO-02 21 58 21 0 0 0 0 79 0 19

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 12 16 32 36 4 0 0 40 28 25
2017 CO-02 8 31 23 31 8 0 0 38 38 13
2014 CO 6 16 52 13 10 0 3 23 23 31
2014 CO-02 9 13 52 17 4 0 4 23 23 23
2011 CO 0 15 30 33 15 3 3 52 16 33
2011 CO-02 0 11 42 37 5 0 5 44 11 19
2008 CO 2 19 37 30 7 0 5 39 22 43
2008 CO-02 0 26 35 22 9 0 9 33 29 23

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 12 12 28 36 12 0 0 48 24 25
2017 CO-02 8 23 23 38 8 0 0 46 31 13
2014 CO 13 19 29 23 13 0 3 37 33 31
2014 CO-02 17 17 26 30 4 0 4 36 36 23
2011 CO 3 18 6 39 24 6 3 70 23 33
2011 CO-02 0 26 5 42 16 5 5 65 29 19
2008 CO 5 12 19 37 19 2 7 62 18 43
2008 CO-02 9 9 17 39 13 0 13 60 20 23

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 28 40 12 0 0 0 12 48 25
2017 CO-02 23 46 23 8 0 0 0 8 69 13
2014 CO 38 34 17 3 7 0 0 10 72 29
2014 CO-02 41 36 14 0 9 0 0 9 77 22
2011 CO 12 39 30 12 6 0 0 18 52 33
2011 CO-02 16 47 21 16 0 0 0 16 63 19
2008 CO 23 30 30 14 2 0 0 16 53 43
2008 CO-02 30 26 30 9 4 0 0 13 57 23

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 13 13 46 17 13 0 0 29 25 24
2017 CO-02 15 23 38 23 0 0 0 23 38 13
2014 CO 3 26 32 29 10 0 0 39 29 31
2014 CO-02 0 35 30 26 9 0 0 35 35 23
2011 CO 3 12 42 21 21 0 0 42 15 33
2011 CO-02 5 11 53 26 5 0 0 32 16 19
2008 CO 12 16 40 23 2 2 5 28 30 43
2008 CO-02 4 22 52 9 4 0 9 14 29 23

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 32 24 12 8 0 0 20 56 25
2017 CO-02 31 38 8 15 8 0 0 23 69 13
2014 CO 13 32 35 6 10 0 3 17 47 31
2014 CO-02 13 30 35 4 13 0 4 18 45 23
2011 CO 6 12 42 27 6 3 3 35 19 33
2011 CO-02 5 21 47 21 0 5 0 22 28 19
2008 CO 23 23 14 30 5 2 2 37 49 43
2008 CO-02 17 30 22 22 4 0 4 27 50 23

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 4 13 29 38 8 8 0 50 18 24
2017 CO-02 8 15 15 54 0 8 0 58 25 13
2014 CO 3 6 23 35 29 0 3 67 10 31
2014 CO-02 4 4 22 35 30 0 4 68 9 23
2011 CO 3 24 21 30 18 3 0 50 28 33
2011 CO-02 0 26 26 37 11 0 0 47 26 19
2008 CO 7 28 26 16 16 0 7 35 38 43
2008 CO-02 4 39 22 9 17 0 9 29 48 23

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 4 20 52 16 8 0 0 24 24 25
2017 CO-02 0 23 54 23 0 0 0 23 23 13
2014 CO 19 16 42 13 6 0 3 20 37 31
2014 CO-02 22 13 43 9 9 0 4 18 36 23

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 12 16 12 4 0 0 68 16 25
2017 CO-02 62 8 23 0 8 0 0 69 8 13
2014 CO 55 29 10 3 3 0 0 84 6 31
2014 CO-02 48 30 13 4 4 0 0 78 9 23

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 60 24 8 8 0 0 0 84 8 25
2017 CO-02 62 23 15 0 0 0 0 85 0 13
2014 CO 64 29 3 3 0 0 0 94 3 31
2014 CO-02 61 30 4 4 0 0 0 91 4 23

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 44 12 12 4 4 0 71 17 25
2017 CO-02 8 46 15 23 0 8 0 58 25 13
2014 CO 39 20 16 6 3 13 3 69 12 31
2014 CO-02 39 13 22 4 4 13 4 63 11 23

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 44 4 12 4 4 0 79 17 25
2017 CO-02 15 54 0 15 8 8 0 75 25 13
2014 CO 39 26 20 6 3 6 0 69 10 31
2014 CO-02 35 30 22 4 4 4 0 68 9 23
2011 CO 33 45 9 3 6 3 0 81 9 33
2011 CO-02 26 58 11 0 5 0 0 84 5 19

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 48 16 0 8 0 0 76 8 25
2017 CO-02 15 54 23 0 8 0 0 69 8 13
2014 CO 52 29 6 10 3 0 0 81 13 31
2014 CO-02 43 30 9 13 4 0 0 74 17 23
2011 CO 42 39 6 6 6 0 0 82 12 33
2011 CO-02 32 53 5 5 5 0 0 84 11 19
2008 CO 26 36 17 14 5 2 0 63 20 42
2008 CO-02 18 36 23 18 5 0 0 55 23 22

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 16 12 12 4 4 12 67 19 25
2017 CO-02 54 8 8 8 0 8 15 80 10 13
2014 CO 45 23 0 3 3 16 10 91 9 31
2014 CO-02 39 26 0 4 4 17 9 88 12 23

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 44 4 4 0 0 0 92 4 25
2017 CO-02 54 38 8 0 0 0 0 92 0 13
2014 CO 45 39 6 3 3 0 3 87 7 31
2014 CO-02 39 43 9 4 4 0 0 83 9 23
2011 CO 45 39 6 3 3 3 0 88 6 33
2011 CO-02 32 58 11 0 0 0 0 89 0 19

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 36 12 8 4 0 0 76 12 25
2017 CO-02 38 38 15 8 0 0 0 77 8 13
2014 CO 39 32 10 10 3 6 0 76 14 31
2014 CO-02 30 39 9 13 4 4 0 73 18 23
2011 CO 36 48 6 6 0 3 0 88 6 33
2011 CO-02 32 58 0 11 0 0 0 89 11 19
2008 CO 37 35 16 5 2 5 0 76 7 43
2008 CO-02 26 39 17 4 4 9 0 71 10 23

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 20 16 20 8 8 4 50 32 25
2017 CO-02 23 31 23 15 0 8 0 58 17 13
2014 CO 16 52 13 6 13 0 0 68 19 31
2014 CO-02 17 48 13 9 13 0 0 65 22 23
2011 CO 12 58 18 6 0 6 0 74 6 33
2011 CO-02 5 58 21 5 0 11 0 71 6 19

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 24 8 12 8 8 12 65 25 25
2017 CO-02 23 23 8 15 0 8 23 67 22 13
2014 CO 13 19 16 23 16 10 3 37 44 31
2014 CO-02 9 13 17 30 17 9 4 25 55 23
2011 CO 21 27 21 6 9 9 6 57 18 33
2011 CO-02 16 42 21 11 0 5 5 65 12 19

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 48 4 16 4 0 0 76 20 25
2017 CO-02 23 46 8 15 8 0 0 69 23 13
2014 CO 19 61 6 10 3 0 0 81 13 31
2014 CO-02 17 57 9 13 4 0 0 74 17 23
2011 CO 15 73 6 3 3 0 0 88 6 33
2011 CO-02 5 79 5 5 5 0 0 84 11 19
2008 CO 33 47 9 9 2 0 0 79 12 43
2008 CO-02 26 52 4 17 0 0 0 78 17 23

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 32 4 16 4 0 4 75 21 25
2017 CO-02 31 31 8 23 0 0 8 67 25 13
2014 CO 29 42 0 16 13 0 0 71 29 31
2014 CO-02 35 39 0 17 9 0 0 74 26 23
2011 CO 27 64 0 6 3 0 0 91 9 33
2011 CO-02 16 74 0 11 0 0 0 89 11 19

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 28 12 4 0 0 0 84 4 25
2017 CO-02 46 31 23 0 0 0 0 77 0 13
2014 CO 52 36 6 3 3 0 0 87 6 31
2014 CO-02 43 39 9 4 4 0 0 83 9 23

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 80 16 0 4 0 0 0 96 4 25
2017 CO-02 85 15 0 0 0 0 0 100 0 13
2014 CO 74 23 0 0 0 3 0 100 0 31
2014 CO-02 74 22 0 0 0 4 0 100 0 23
2011 CO 76 9 9 6 0 0 0 85 6 33
2011 CO-02 79 5 5 11 0 0 0 84 11 19
2008 CO 71 24 5 0 0 0 0 95 0 42
2008 CO-02 73 27 0 0 0 0 0 100 0 22

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 71 13 13 4 0 0 0 83 4 24
2017 CO-02 77 8 15 0 0 0 0 85 0 13
2014 CO 77 6 6 6 3 0 0 84 10 31
2014 CO-02 74 9 9 9 0 0 0 83 9 23
2011 CO 76 6 6 9 3 0 0 82 12 33
2011 CO-02 79 5 5 11 0 0 0 84 11 19
2008 CO 55 19 2 19 5 0 0 74 24 42
2008 CO-02 50 23 0 23 5 0 0 73 27 22

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 72 24 0 0 4 0 0 96 4 25
2017 CO-02 69 23 0 0 8 0 0 92 8 13
2014 CO 74 13 0 3 6 0 3 90 10 31
2014 CO-02 74 13 0 4 4 0 4 91 9 23
2011 CO 70 12 0 12 6 0 0 82 18 33
2011 CO-02 74 11 0 11 5 0 0 84 16 19
2008 CO 64 14 5 12 5 0 0 79 17 42
2008 CO-02 73 18 5 5 0 0 0 91 5 22

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 84 12 0 0 4 0 0 96 4 25
2017 CO-02 85 8 0 0 8 0 0 92 8 13
2014 CO 73 13 3 3 3 0 3 90 7 30
2014 CO-02 70 17 4 0 4 0 4 91 5 23
2011 CO 75 13 6 0 6 0 0 88 6 32
2011 CO-02 78 17 6 0 0 0 0 94 0 18
2008 CO 76 12 2 7 2 0 0 88 10 42
2008 CO-02 86 5 0 9 0 0 0 91 9 22

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 24 8 8 0 0 4 83 8 25
2017 CO-02 62 15 15 8 0 0 0 77 8 13
2014 CO 77 10 3 6 0 0 3 90 7 31
2014 CO-02 74 13 4 4 0 0 4 91 5 23

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 60 28 0 4 0 4 4 96 4 25
2017 CO-02 69 23 0 8 0 0 0 92 8 13
2014 CO 74 19 0 3 0 0 3 97 3 31
2014 CO-02 65 26 0 4 0 0 4 95 5 23
2011 CO 61 27 9 3 0 0 0 88 3 33
2011 CO-02 63 32 5 0 0 0 0 95 0 19
2008 CO 62 26 7 0 0 2 2 93 0 42
2008 CO-02 64 27 5 0 0 5 0 95 0 22

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 8 12 4 0 44 8 67 8 25
2017 CO-02 15 8 15 8 0 38 15 50 17 13
2014 CO 13 13 16 6 3 29 19 50 19 31
2014 CO-02 17 9 13 9 4 30 17 50 25 23

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 36 20 12 8 0 24 0 74 11 25
2017 CO-02 23 23 8 15 0 31 0 67 22 13
2014 CO 29 19 20 6 3 19 3 62 12 31
2014 CO-02 26 22 17 9 4 17 4 61 17 23
2011 CO 33 48 6 6 0 6 0 87 6 33
2011 CO-02 26 58 11 5 0 0 0 84 5 19

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 12 8 4 0 44 8 75 8 25
2017 CO-02 23 8 8 8 0 38 15 67 17 13
2014 CO 23 3 16 6 3 35 13 50 19 31
2014 CO-02 26 0 17 9 4 35 9 46 23 23

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 28 20 4 0 16 0 71 5 25
2017 CO-02 23 31 23 8 0 15 0 64 9 13
2014 CO 39 10 13 6 3 29 0 68 14 31
2014 CO-02 35 13 13 9 4 26 0 65 18 23
2011 CO 45 42 3 6 0 3 0 91 6 33
2011 CO-02 32 63 0 5 0 0 0 95 5 19

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CO-02 0 100 13
2014 CO 19 81 31
2014 CO-02 22 78 23

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 32 40 20 4 4 0 0 72 8 25
2017 CO-02 46 38 8 8 0 0 0 85 8 13
2014 CO 35 55 3 6 0 0 0 90 6 31
2014 CO-02 30 61 4 4 0 0 0 91 4 23
2011 CO 42 45 3 9 0 0 0 88 9 33
2011 CO-02 32 58 5 5 0 0 0 89 5 19
2008 CO 37 58 0 0 2 0 2 98 2 43
2008 CO-02 39 57 0 0 4 0 0 96 4 23

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 12 20 8 0 28 16 50 14 25
2017 CO-02 15 23 15 8 0 15 23 63 13 13
2014 CO 13 26 19 3 3 29 6 60 10 31
2014 CO-02 9 30 17 4 4 30 4 60 13 23
2011 CO 27 27 24 0 0 21 0 69 0 33
2011 CO-02 11 42 26 0 0 21 0 67 0 19

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 32 12 4 0 12 0 82 5 25
2017 CO-02 46 31 8 8 0 8 0 83 8 13
2014 CO 45 39 6 6 0 3 0 87 7 31
2014 CO-02 48 39 9 4 0 0 0 87 4 23
2011 CO 36 45 6 3 0 9 0 90 3 33
2011 CO-02 32 58 5 5 0 0 0 89 5 19
2008 CO 33 44 9 7 2 0 5 80 10 43
2008 CO-02 26 52 17 0 4 0 0 78 4 23

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 46 25 13 4 0 13 0 81 5 24
2017 CO-02 42 42 8 0 0 8 0 91 0 12
2014 CO 29 45 6 6 6 6 0 79 14 31
2014 CO-02 22 52 9 9 4 4 0 77 14 23
2011 CO 24 52 12 3 0 9 0 83 3 33
2011 CO-02 16 63 16 5 0 0 0 79 5 19
2008 CO 28 30 9 21 5 2 5 63 28 43
2008 CO-02 22 30 13 26 4 4 0 55 32 23
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 60 20 8 8 4 0 0 80 12 25
2017 CO-02 69 15 8 8 0 0 0 85 8 13

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 20 12 8 0 0 4 79 8 25
2017 CO-02 62 8 23 0 0 0 8 75 0 13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 40 20 20 0 4 0 58 21 25
2017 CO-02 15 31 38 15 0 0 0 46 15 13

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 40 24 16 0 0 0 60 16 25
2017 CO-02 8 46 23 23 0 0 0 54 23 13

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 52 12 20 8 4 0 4 67 13 25
2017 CO-02 46 15 23 15 0 0 0 62 15 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 4 40 28 16 12 0 0 44 28 25
2017 CO-02 0 23 38 23 15 0 0 23 38 13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 40 20 12 12 0 0 56 24 25
2017 CO-02 0 31 31 15 23 0 0 31 38 13

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 16 36 28 8 12 0 0 52 20 25
2017 CO-02 8 38 31 8 15 0 0 46 23 13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 48 4 12 0 8 0 83 13 25
2017 CO-02 23 46 8 15 0 8 0 75 17 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 40 28 8 0 0 0 64 8 25
2017 CO-02 31 31 31 8 0 0 0 62 8 13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 40 32 8 16 0 0 4 75 17 25
2017 CO-02 23 54 8 8 0 0 8 83 8 13

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 24 44 20 4 4 0 4 71 8 25
2017 CO-02 31 31 23 8 0 0 8 67 8 13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 28 36 16 12 4 0 4 67 17 25
2017 CO-02 23 38 15 15 0 0 8 67 17 13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 20 44 12 8 4 4 8 73 14 25
2017 CO-02 31 23 23 0 0 8 15 70 0 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 64 20 8 4 0 0 4 88 4 25
2017 CO-02 54 23 15 0 0 0 8 83 0 13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 72 12 8 4 0 0 4 88 4 25
2017 CO-02 69 15 0 8 0 0 8 92 8 13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 48 32 12 4 0 0 4 83 4 25
2017 CO-02 46 31 8 8 0 0 8 83 8 13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 54 33 0 8 0 0 4 91 9 24
2017 CO-02 54 31 0 8 0 0 8 92 8 13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 58 13 4 0 0 0 25 94 0 24
2017 CO-02 58 8 0 0 0 0 33 100 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 24 12 0 0 0 8 87 0 25
2017 CO-02 46 23 15 0 0 0 15 82 0 13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 84 8 8 0 0 0 0 92 0 25
2017 CO-02 92 0 8 0 0 0 0 92 0 13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 64 24 8 0 0 0 4 92 0 25
2017 CO-02 54 31 8 0 0 0 8 92 0 13

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 0 48 36 16 0 0 0 48 16 25
2017 CO-02 0 38 38 23 0 0 0 38 23 13

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 4 12 52 20 12 0 0 32 16 25
2017 CO-02 0 15 62 8 15 0 0 23 15 13
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 56 32 8 4 0 0 0 56 44 25
2017 CO-02 54 46 0 0 0 0 0 54 46 13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 CO 0 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 CO 18 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 CO 27 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 CO 64 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 CO 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 CO 36 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 CO 27 45 18 0 9 0 11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 9 18 9 9 36 0 18 33 56 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CO 0 0 36 18 18 0 27 0 50 11
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