2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	42	13	12	10	0	0	65	22	6747
2017	Seasonal	25	67	0	0	8	0	0	92	8	12
2017	Term	41	38	9	9	3	0	0	79	11	107
2017	Casual	32	42	8	14	4	0	0	74	18	56
2017	Student	44	40	8	6	2	0	0	84	8	243
2014	Indeterminate (permanent)	25	43	13	11	9	0	0	67	20	8837
2014	Seasonal	42	27	21	11	0	0	0	68	11	19
2014	Term	36	43	7	7	7	0	0	79	14	152
2014	Casual	36	33	15	9	7	0	0	69	16	69
2014	Student	34	39	17	4	6	0	0	74	9	203
2011	Indeterminate (permanent)	29	41	12	10	8	0	0	70	18	9519
2011	Seasonal	58	27	8	6	1	0	0	85	7	90
2011	Term	44	36	9	5	3	1	1	82	8	159
2011	Casual	48	27	14	7	4	0	0	75	12	77
2011	Student	33	44	12	8	4	0	0	77	12	187
2008	Indeterminate (permanent)	31	41	12	9	6	0	0	73	15	8194
2008	Seasonal	26	44	21	9	0	0	0	70	9	23
2008	Term	31	48	11	8	1	0	0	79	10	170
2008	Casual	70	20	5	4	0	0	0	90	4	37
2008	Student	28	52	12	7	1	0	0	79	8	194

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	29	17	18	22	0	44	40	6749
2017	Seasonal	16	8	16	42	17	0	25	59	12
2017	Term	31	38	16	7	7	1	70	14	107
2017	Casual	40	30	13	7	9	0	70	16	56
2017	Student	44	35	10	6	5	0	79	11	243

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	36	11	5	4	0	0	80	9	6722
2017	Seasonal	58	34	0	0	8	0	0	92	8	12
2017	Term	53	32	11	3	0	1	0	87	3	107
2017	Casual	48	31	15	4	2	0	0	80	6	56
2017	Student	59	29	7	4	1	0	0	88	5	242
2014	Indeterminate (permanent)	53	31	10	3	3	0	0	84	6	8829
2014	Seasonal	68	21	0	5	5	0	0	89	11	19
2014	Term	61	25	8	4	2	0	0	86	6	152
2014	Casual	54	33	6	6	2	0	0	87	7	69
2014	Student	56	30	9	3	1	0	0	86	5	203
2011	Indeterminate (permanent)	52	33	9	3	2	0	0	86	6	9538
2011	Seasonal	72	22	2	2	1	0	0	94	3	90
2011	Term	62	27	7	1	1	0	1	91	2	159
2011	Casual	64	24	8	4	0	0	0	88	4	76
2011	Student	54	33	11	1	0	0	1	88	1	189

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	41	15	9	7	0	0	69	16	6710
2017	Seasonal	25	42	17	8	8	0	0	66	17	12
2017	Term	52	29	15	4	1	0	0	80	5	107
2017	Casual	41	36	10	7	4	2	0	79	11	56
2017	Student	53	34	8	3	1	1	0	87	4	242
2014	Indeterminate (permanent)	33	40	14	7	6	0	0	73	13	8837
2014	Seasonal	63	27	5	5	0	0	0	89	5	19
2014	Term	47	39	8	3	3	0	0	85	6	152
2014	Casual	47	36	6	6	6	0	0	83	11	69
2014	Student	45	37	11	5	2	0	0	82	7	203
2011	Indeterminate (permanent)	36	42	10	7	4	0	0	78	11	9530
2011	Seasonal	68	27	3	2	0	0	0	94	2	90
2011	Term	56	28	9	4	2	1	1	86	6	159
2011	Casual	52	34	6	6	1	0	0	86	8	77
2011	Student	42	45	7	5	2	0	0	87	7	189
2008	Indeterminate (permanent)	39	43	9	6	4	0	0	81	10	8240
2008	Seasonal	35	56	5	5	0	0	0	91	5	23
2008	Term	38	50	8	3	2	0	0	88	5	171
2008	Casual	77	18	2	2	0	0	0	96	2	37
2008	Student	35	56	4	4	0	0	0	92	4	197

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	13	25	20	19	22	1	0	38	41	6740
2017	Seasonal	8	25	25	33	8	0	0	33	42	12
2017	Term	34	34	14	10	6	2	0	70	16	107
2017	Casual	38	31	12	15	4	0	0	69	19	55
2017	Student	54	29	10	3	3	0	0	83	6	243
2014	Indeterminate (permanent)	16	31	19	17	16	1	0	47	34	8835
2014	Seasonal	32	47	11	11	0	0	0	79	11	19
2014	Term	37	33	14	8	5	3	0	72	13	153
2014	Casual	36	40	12	9	3	0	0	76	12	69
2014	Student	41	33	13	7	7	0	0	74	13	202
2011	Indeterminate (permanent)	19	34	21	14	11	1	0	53	26	9527
2011	Seasonal	47	34	11	7	0	0	1	82	7	90
2011	Term	42	30	14	7	5	1	1	74	12	157
2011	Casual	51	28	14	4	1	1	0	80	5	76
2011	Student	38	32	15	9	4	1	0	71	14	189

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	27	19	21	21	1	0	39	42	6740
2017	Seasonal	8	25	8	25	25	0	8	36	55	12
2017	Term	36	32	17	12	3	1	0	69	15	107
2017	Casual	35	27	20	15	2	0	1	62	17	55
2017	Student	54	31	9	4	2	0	0	85	6	243
2014	Indeterminate (permanent)	14	31	18	19	17	0	0	45	36	8834
2014	Seasonal	27	42	16	11	5	0	0	68	16	19
2014	Term	37	32	16	10	4	1	0	69	14	153
2014	Casual	40	39	9	9	3	0	0	80	12	69
2014	Student	41	33	12	7	8	0	0	74	14	202
2011	Indeterminate (permanent)	17	36	18	16	13	0	0	53	28	9509
2011	Seasonal	32	44	11	8	2	1	1	78	10	90
2011	Term	41	30	17	5	5	1	1	73	10	159
2011	Casual	51	30	12	7	1	0	0	80	8	76
2011	Student	35	35	17	10	3	0	0	70	13	188
2008	Indeterminate (permanent)	19	37	16	15	12	0	0	57	27	8247
2008	Seasonal	18	47	18	17	0	0	0	65	17	23
2008	Term	31	42	17	5	4	1	0	74	9	171
2008	Casual	48	41	6	0	6	0	0	89	6	36
2008	Student	30	43	17	10	1	0	0	73	10	196

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	23	18	17	22	4	0	40	41	6740
2017	Seasonal	16	17	8	34	17	0	8	36	55	12
2017	Term	36	19	20	12	7	5	1	58	20	107
2017	Casual	29	20	13	17	10	4	7	55	30	55
2017	Student	43	19	12	11	8	6	2	66	21	243
2014	Indeterminate (permanent)	19	24	19	17	17	4	0	44	36	8838
2014	Seasonal	37	11	11	31	11	0	0	48	42	19
2014	Term	33	25	18	13	6	6	0	62	19	152
2014	Casual	39	23	12	11	7	4	4	67	20	69
2014	Student	30	23	16	12	12	7	0	57	26	202
2011	Indeterminate (permanent)	22	26	18	15	14	5	0	51	30	9522
2011	Seasonal	39	39	9	4	7	1	1	79	11	90
2011	Term	41	24	16	8	6	3	1	69	15	157
2011	Casual	35	27	19	6	2	7	3	69	10	77
2011	Student	24	25	19	15	11	4	2	52	28	189
2008	Indeterminate (permanent)	22	29	17	15	11	5	0	55	27	8242
2008	Seasonal	22	27	33	9	0	9	0	53	10	23
2008	Term	25	24	22	13	9	5	0	53	24	171
2008	Casual	29	31	19	5	7	6	3	66	13	36
2008	Student	27	23	19	18	8	4	2	52	27	196

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	31	16	11	10	2	1	62	22	6742
2017	Seasonal	42	34	8	8	0	0	8	82	9	12
2017	Term	45	34	9	6	2	3	0	82	9	107
2017	Casual	46	26	16	3	2	6	0	77	5	56
2017	Student	56	26	9	2	2	2	3	86	4	243
2014	Indeterminate (permanent)	31	32	15	10	9	2	1	65	20	8834
2014	Seasonal	42	21	21	11	5	0	0	63	16	19
2014	Term	48	25	17	7	2	0	1	73	9	153
2014	Casual	47	34	6	7	3	3	0	83	10	69
2014	Student	48	30	9	5	6	1	1	80	11	203
2011	Indeterminate (permanent)	31	31	15	11	10	2	1	63	21	9522
2011	Seasonal	30	37	17	9	5	2	0	68	14	90
2011	Term	49	33	8	3	3	2	1	85	7	159
2011	Casual	62	22	9	4	0	3	0	86	4	77
2011	Student	45	32	10	8	3	2	0	79	11	188
2008	Indeterminate (permanent)	30	30	15	12	10	3	0	62	22	8245
2008	Seasonal	31	30	17	13	5	5	0	64	18	23
2008	Term	42	33	11	6	3	5	1	79	10	171
2008	Casual	60	19	5	8	2	5	0	84	11	37
2008	Student	45	35	6	8	3	2	0	82	12	197

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	33	13	13	11	1	0	62	25	6741
2017	Seasonal	8	58	25	0	8	0	0	67	8	12
2017	Term	38	42	11	5	3	0	0	81	8	107
2017	Casual	51	23	6	12	5	2	0	76	18	56
2017	Student	53	27	10	5	3	1	2	82	8	243
2014	Indeterminate (permanent)	29	34	14	12	10	1	0	64	22	8835
2014	Seasonal	27	36	11	16	11	0	0	63	27	19
2014	Term	43	30	15	8	3	1	0	73	12	153
2014	Casual	49	30	10	4	6	0	1	80	10	69
2014	Student	46	26	9	9	8	2	0	73	17	203
2011	Indeterminate (permanent)	28	35	13	13	11	1	0	63	24	9513
2011	Seasonal	25	50	10	9	6	1	0	75	15	89
2011	Term	41	38	10	4	4	1	2	81	9	158
2011	Casual	55	28	6	4	4	1	1	85	8	77
2011	Student	41	36	8	8	6	1	0	78	14	188
2008	Indeterminate (permanent)	28	33	13	13	12	1	0	62	25	8239
2008	Seasonal	40	22	25	9	5	0	0	62	13	23
2008	Term	35	40	10	7	5	2	1	78	12	170
2008	Casual	56	32	8	3	2	0	0	87	5	37
2008	Student	44	26	14	7	5	2	2	72	13	197

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	34	29	14	11	11	0	0	63	22	6734
2017	Seasonal	42	42	8	0	8	0	0	84	8	12
2017	Term	48	35	9	7	1	1	0	83	8	107
2017	Casual	55	26	6	7	6	0	0	81	13	56
2017	Student	62	22	7	4	3	0	1	86	8	241
2014	Indeterminate (permanent)	36	29	14	10	10	0	0	66	20	8829
2014	Seasonal	27	63	0	5	5	0	0	89	11	19
2014	Term	53	28	11	7	1	0	0	81	9	153
2014	Casual	60	27	5	4	4	0	0	87	9	68
2014	Student	48	30	10	4	6	1	1	79	10	203

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	25	19	16	22	6	0	39	40	6752
2017	Seasonal	0	8	17	33	34	0	8	9	73	12
2017	Term	38	32	13	8	6	4	0	73	14	107
2017	Casual	41	23	17	7	4	9	0	70	11	56
2017	Student	47	29	10	5	1	9	0	83	6	243
2014	Indeterminate (permanent)	14	26	19	15	19	7	0	43	36	8832
2014	Seasonal	31	16	27	11	11	5	0	50	22	19
2014	Term	27	33	18	9	4	7	2	66	14	153
2014	Casual	51	20	6	11	2	10	0	79	14	69
2014	Student	45	24	11	3	6	11	0	78	10	203
2011	Indeterminate (permanent)	15	26	20	15	18	7	0	44	35	9512
2011	Seasonal	19	33	25	9	6	8	1	57	16	90
2011	Term	32	29	16	7	6	9	1	68	15	159
2011	Casual	33	35	9	7	4	9	2	77	12	76
2011	Student	30	28	13	11	6	11	1	66	19	188

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	9	21	17	21	30	2	0	30	53	6749
2017	Seasonal	0	8	8	16	59	0	8	9	82	12
2017	Term	25	41	12	12	6	5	0	69	18	107
2017	Casual	42	25	12	12	6	4	0	69	18	56
2017	Student	45	29	12	5	4	4	0	78	10	243
2014	Indeterminate (permanent)	10	22	18	21	26	2	0	33	48	8835
2014	Seasonal	20	32	5	32	11	0	0	52	42	19
2014	Term	28	29	21	13	6	3	1	59	19	153
2014	Casual	43	27	12	14	3	1	0	71	17	69
2014	Student	42	20	12	10	10	5	1	66	21	203
2011	Indeterminate (permanent)	12	25	19	18	24	2	0	38	43	9509
2011	Seasonal	19	37	22	11	7	3	1	58	19	90
2011	Term	29	32	19	9	8	3	1	63	17	159
2011	Casual	43	31	9	3	9	5	0	78	13	76
2011	Student	31	32	17	9	8	2	0	65	18	189
2008	Indeterminate (permanent)	14	28	18	17	21	2	0	42	40	8243
2008	Seasonal	5	48	21	27	0	0	0	53	27	23
2008	Term	22	31	23	12	6	6	1	56	19	170
2008	Casual	44	19	17	10	8	0	2	64	19	36
2008	Student	32	35	14	9	4	6	0	71	14	197

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	6	16	18	24	32	4	0	23	59	6741
2017	Seasonal	0	8	8	25	50	0	8	9	82	12
2017	Term	23	29	15	14	8	11	0	59	25	107
2017	Casual	32	15	22	9	7	13	2	55	19	56
2017	Student	37	29	14	10	2	7	1	72	13	242
2014	Indeterminate (permanent)	6	18	18	24	29	4	0	25	55	8832
2014	Seasonal	10	32	16	21	21	0	0	42	42	19
2014	Term	20	33	18	15	10	3	1	55	26	153
2014	Casual	31	31	16	14	6	3	0	63	20	69
2014	Student	34	18	14	13	11	9	0	58	27	202
2011	Indeterminate (permanent)	7	23	20	23	22	5	0	31	47	9521
2011	Seasonal	11	27	16	26	10	9	1	42	40	89
2011	Term	23	27	20	14	8	8	1	55	24	158
2011	Casual	24	44	5	7	10	8	3	76	18	76
2011	Student	22	29	17	12	10	10	0	57	24	188
2008	Indeterminate (permanent)	6	23	19	25	22	5	0	31	50	8248
2008	Seasonal	5	18	20	35	9	14	0	26	50	23
2008	Term	10	31	20	20	5	12	0	47	29	170
2008	Casual	20	32	13	15	8	10	2	59	26	36
2008	Student	24	25	25	13	8	3	3	52	21	197

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	7	14	14	19	41	5	0	22	63	6749
2017	Seasonal	8	0	25	16	42	0	8	9	64	12
2017	Term	22	24	15	13	14	12	0	53	31	107
2017	Casual	31	20	21	13	12	3	0	53	26	56
2017	Student	40	25	14	10	4	7	1	70	15	243
2014	Indeterminate (permanent)	8	16	17	18	35	5	0	26	56	8834
2014	Seasonal	15	37	21	16	11	0	0	52	27	19
2014	Term	25	24	18	13	12	9	1	53	27	153
2014	Casual	22	29	15	12	10	13	0	58	25	69
2014	Student	33	15	14	13	16	9	0	53	31	203
2011	Indeterminate (permanent)	9	21	17	19	28	7	0	32	50	9525
2011	Seasonal	9	38	13	16	11	12	1	54	31	90
2011	Term	25	23	18	11	11	10	1	54	25	159
2011	Casual	35	27	13	8	11	6	0	66	20	76
2011	Student	22	27	11	19	14	7	0	53	35	188
2008	Indeterminate (permanent)	8	20	17	19	27	7	0	31	51	8248
2008	Seasonal	9	14	30	21	13	14	0	26	39	23
2008	Term	13	27	22	15	9	14	0	46	29	171
2008	Casual	28	18	23	10	11	7	2	52	23	36
2008	Student	20	27	12	11	14	14	2	57	29	197

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	6	21	16	22	32	3	0	28	56	6741
2017	Seasonal	8	0	17	25	42	0	8	9	73	12
2017	Term	25	36	16	10	9	3	1	64	20	107
2017	Casual	28	27	13	20	4	7	2	60	26	56
2017	Student	39	32	11	10	3	4	1	75	13	242
2014	Indeterminate (permanent)	7	23	17	23	27	2	0	31	52	8829
2014	Seasonal	5	36	32	16	11	0	0	42	27	19
2014	Term	20	28	20	16	13	3	1	49	31	153
2014	Casual	28	36	13	11	7	4	0	67	19	69
2014	Student	29	33	14	9	9	6	0	66	19	203
2011	Indeterminate (permanent)	8	28	18	22	22	2	0	37	45	9513
2011	Seasonal	14	33	23	22	5	2	2	49	27	89
2011	Term	25	30	19	14	7	4	1	58	22	159
2011	Casual	28	41	9	9	7	6	0	74	17	77
2011	Student	23	35	15	14	7	5	0	62	23	189
2008	Indeterminate (permanent)	9	30	17	23	18	2	0	40	43	8246
2008	Seasonal	0	35	27	25	9	5	0	37	35	23
2008	Term	17	34	17	23	7	3	0	52	31	171
2008	Casual	23	34	21	12	5	7	0	60	17	36
2008	Student	26	35	20	10	4	5	0	65	14	197

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	13	29	17	20	21	0	0	42	41	6744
2017	Seasonal	8	25	25	25	17	0	0	33	42	12
2017	Term	32	40	13	9	5	1	0	73	14	107
2017	Casual	34	34	18	7	7	0	0	68	14	56
2017	Student	41	39	10	5	4	0	0	81	9	243
2014	Indeterminate (permanent)	14	30	17	19	20	0	0	44	39	8836
2014	Seasonal	16	27	21	26	11	0	0	42	36	19
2014	Term	33	33	17	11	4	1	1	68	15	152
2014	Casual	34	40	7	12	7	0	0	74	19	69
2014	Student	33	29	17	11	8	0	0	63	19	203
2011	Indeterminate (permanent)	14	33	17	18	18	0	0	47	36	9526
2011	Seasonal	16	50	19	9	7	0	0	66	15	90
2011	Term	27	37	16	13	3	1	2	67	16	159
2011	Casual	44	37	12	4	4	0	0	80	8	77
2011	Student	25	42	12	13	6	1	0	68	19	188

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	39	17	16	11	0	56	27	6744
2017	Seasonal	16	42	8	25	0	8	64	27	12
2017	Term	34	39	13	11	3	0	74	14	107
2017	Casual	39	30	10	15	5	0	69	20	56
2017	Student	46	38	8	4	3	0	84	7	243

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	6	15	16	23	30	9	1	23	59	6751
2017	Seasonal	8	17	17	8	34	16	0	30	50	12
2017	Term	12	18	22	11	15	17	4	38	34	107
2017	Casual	15	11	15	9	18	28	5	38	40	56
2017	Student	23	22	12	9	9	21	3	60	24	242
2014	Indeterminate (permanent)	7	17	18	21	28	8	1	26	54	8834
2014	Seasonal	5	11	42	20	16	5	0	17	38	19
2014	Term	15	20	21	17	9	17	1	43	32	151
2014	Casual	21	10	16	22	6	22	3	41	37	69
2014	Student	20	17	14	18	16	15	1	43	40	203

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	25	35	15	13	12	1	0	60	25	6755
2017	Seasonal	17	41	34	8	0	0	0	58	8	12
2017	Term	44	32	8	10	6	0	0	76	16	107
2017	Casual	41	33	14	4	5	0	2	76	9	56
2017	Student	43	31	10	10	5	0	1	75	15	243
2014	Indeterminate (permanent)	28	34	15	12	10	0	0	63	23	8834
2014	Seasonal	42	21	5	21	11	0	0	63	32	19
2014	Term	47	29	12	8	3	0	1	76	12	153
2014	Casual	41	36	3	6	10	1	3	80	17	69
2014	Student	41	31	9	8	8	0	1	74	17	203
2011	Indeterminate (permanent)	26	34	14	14	12	0	0	60	26	9525
2011	Seasonal	15	58	12	8	5	0	1	74	13	90
2011	Term	34	36	14	6	6	2	1	73	12	159
2011	Casual	52	36	8	0	3	1	0	89	3	77
2011	Student	33	34	8	14	9	1	1	68	24	188
2008	Indeterminate (permanent)	23	33	15	15	13	1	1	57	28	8244
2008	Seasonal	22	35	18	21	0	5	0	60	22	23
2008	Term	30	42	13	10	4	1	0	72	15	171
2008	Casual	53	22	12	2	5	0	5	80	8	37
2008	Student	37	34	12	8	9	0	0	71	17	196

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	18	34	19	17	10	1	2	54	27	1208
2014	Indeterminate (permanent)	23	35	16	14	8	2	2	61	23	1543

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	30	17	21	16	1	1	46	37	6741
2017	Seasonal	8	17	8	42	17	0	8	27	64	12
2017	Term	30	33	15	6	6	6	4	70	13	107
2017	Casual	38	16	12	10	11	7	5	62	24	56
2017	Student	44	27	10	6	7	4	2	75	15	243
2014	Indeterminate (permanent)	15	36	16	19	12	1	1	53	31	8837
2014	Seasonal	16	42	11	20	11	0	0	58	31	19
2014	Term	37	36	7	11	6	2	1	75	18	151
2014	Casual	42	30	10	12	4	1	0	74	16	69
2014	Student	33	35	9	13	7	1	1	70	21	203
2011	Indeterminate (permanent)	17	34	15	20	13	1	0	51	34	9536
2011	Seasonal	12	40	19	20	8	0	1	53	28	90
2011	Term	26	41	16	9	4	3	1	69	14	159
2011	Casual	40	29	9	13	4	5	0	72	18	77
2011	Student	30	32	11	15	9	3	0	64	25	189
2008	Indeterminate (permanent)	17	34	14	19	13	2	1	52	34	8249
2008	Seasonal	26	40	12	9	9	5	0	69	18	23
2008	Term	24	43	16	9	4	4	1	71	13	171
2008	Casual	44	29	2	20	0	2	2	77	21	36
2008	Student	28	35	14	14	8	1	0	64	22	197

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	23	17	18	21	6	1	39	43	6754
2017	Seasonal	8	17	8	42	17	8	0	27	64	12
2017	Term	25	30	13	8	9	11	3	64	20	107
2017	Casual	25	20	8	9	11	23	4	62	27	56
2017	Student	40	18	10	7	3	17	5	74	13	243
2014	Indeterminate (permanent)	15	26	17	17	17	6	1	44	37	8837
2014	Seasonal	15	32	32	11	11	0	0	47	21	19
2014	Term	32	30	13	7	7	10	2	70	16	151
2014	Casual	30	29	10	7	2	21	1	76	11	69
2014	Student	35	20	12	6	10	14	4	66	19	202
2011	Indeterminate (permanent)	18	24	16	16	19	6	1	45	38	9523
2011	Seasonal	15	31	18	21	5	8	1	51	29	90
2011	Term	25	31	17	11	6	9	1	62	19	159
2011	Casual	40	21	13	4	6	14	1	72	12	77
2011	Student	31	24	10	10	8	17	1	67	21	188
2008	Indeterminate (permanent)	19	27	16	16	15	7	1	49	34	8248
2008	Seasonal	31	26	22	9	9	5	0	59	18	23
2008	Term	23	33	18	13	5	8	0	62	19	170
2008	Casual	33	29	15	6	3	14	0	72	11	36
2008	Student	30	29	15	10	8	8	1	64	20	197

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	10	32	13	24	21	0	0	42	45	6750
2017	Seasonal	16	33	8	42	0	0	0	50	42	12
2017	Term	22	38	21	15	5	0	0	59	20	107
2017	Casual	24	34	16	15	11	0	0	58	26	56
2017	Student	43	39	9	7	2	0	0	82	9	243
2014	Indeterminate (permanent)	11	32	14	23	19	0	0	44	43	8835
2014	Seasonal	16	36	11	16	21	0	0	52	37	19
2014	Term	25	36	13	16	7	1	1	62	24	152
2014	Casual	31	32	7	17	10	0	3	64	28	69
2014	Student	35	34	12	13	4	0	2	70	18	202
2011	Indeterminate (permanent)	15	38	14	19	13	0	1	54	32	9528
2011	Seasonal	13	34	16	28	10	0	0	47	38	90
2011	Term	26	37	11	12	11	0	2	65	24	159
2011	Casual	22	29	18	8	8	1	14	60	19	77
2011	Student	22	42	11	14	7	0	4	67	21	189
2008	Indeterminate (permanent)	16	40	13	18	12	0	0	56	30	8245
2008	Seasonal	9	34	22	30	5	0	0	43	35	23
2008	Term	18	36	19	18	7	0	1	55	26	171
2008	Casual	20	35	16	15	2	0	12	62	20	37
2008	Student	16	36	18	17	11	0	3	53	28	196

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	34	40	12	8	6	0	0	74	14	6748
2017	Seasonal	25	42	17	8	8	0	0	66	17	12
2017	Term	45	37	10	5	3	0	0	82	8	106
2017	Casual	40	37	10	9	4	0	0	77	13	56
2017	Student	45	37	10	6	3	0	0	81	9	241
2014	Indeterminate (permanent)	36	38	12	8	5	0	0	75	13	8836
2014	Seasonal	31	48	11	11	0	0	0	79	11	19
2014	Term	40	37	13	6	5	1	0	77	10	152
2014	Casual	35	33	12	12	7	0	1	69	19	69
2014	Student	38	39	13	5	3	0	2	79	8	203
2011	Indeterminate (permanent)	38	38	12	7	5	0	0	76	12	9516
2011	Seasonal	64	31	1	3	1	0	0	94	5	89
2011	Term	55	25	12	4	3	0	1	81	7	159
2011	Casual	41	33	13	5	4	0	4	77	9	77
2011	Student	38	38	13	8	2	0	1	76	11	189
2008	Indeterminate (permanent)	35	42	11	7	5	0	0	77	11	8243
2008	Seasonal	31	47	9	14	0	0	0	78	14	23
2008	Term	33	44	13	6	4	0	0	77	10	171
2008	Casual	56	29	9	3	0	0	3	87	3	37
2008	Student	28	47	12	9	5	0	0	74	14	197

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	38	40	10	7	5	0	0	78	12	6743
2017	Seasonal	16	67	8	8	0	0	0	83	8	12
2017	Term	46	36	9	6	4	0	0	82	9	107
2017	Casual	42	42	5	4	7	0	0	84	11	56
2017	Student	50	34	9	4	3	0	0	84	7	242
2014	Indeterminate (permanent)	39	40	9	7	5	0	0	79	12	8834
2014	Seasonal	36	58	0	5	0	0	0	95	5	19
2014	Term	40	40	8	9	3	0	0	80	11	152
2014	Casual	41	36	7	7	7	0	1	78	15	69
2014	Student	41	33	12	11	2	0	1	75	13	203
2011	Indeterminate (permanent)	39	42	9	6	4	0	0	81	10	9529
2011	Seasonal	59	33	3	4	0	0	0	92	4	90
2011	Term	50	32	10	4	4	0	0	82	9	159
2011	Casual	49	27	10	8	5	1	0	77	13	77
2011	Student	33	39	13	7	6	0	1	73	14	189
2008	Indeterminate (permanent)	38	44	9	5	4	0	0	82	9	8245
2008	Seasonal	18	70	8	0	5	0	0	88	5	23
2008	Term	32	41	11	13	4	0	0	73	16	171
2008	Casual	47	48	2	0	0	0	2	98	0	37
2008	Student	25	49	14	8	3	0	2	75	11	197

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	7	20	17	25	30	2	0	27	56	6746
2017	Seasonal	0	8	17	17	34	8	16	11	67	12
2017	Term	23	30	19	14	8	7	0	57	23	107
2017	Casual	29	20	16	9	9	9	8	59	22	56
2017	Student	44	29	12	7	2	6	1	77	9	243
2014	Indeterminate (permanent)	9	22	18	22	27	2	0	31	50	8830
2014	Seasonal	10	27	16	32	16	0	0	36	48	19
2014	Term	24	27	21	13	9	4	2	54	23	153
2014	Casual	28	23	10	9	4	15	10	69	18	69
2014	Student	31	29	12	10	8	8	2	67	20	202
2011	Indeterminate (permanent)	10	25	19	21	23	1	0	36	45	9530
2011	Seasonal	12	32	21	22	8	3	1	47	31	90
2011	Term	25	25	23	10	10	6	1	54	21	159
2011	Casual	29	37	20	4	3	4	2	71	7	77
2011	Student	18	40	13	14	7	6	3	63	23	188
2008	Indeterminate (permanent)	12	30	19	20	18	1	0	42	38	8242
2008	Seasonal	9	27	25	30	9	0	0	36	39	23
2008	Term	18	33	17	19	8	6	0	54	28	170
2008	Casual	32	41	6	7	2	2	10	83	11	35
2008	Student	19	28	22	13	11	4	2	51	26	196

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	9	20	14	21	34	2	1	29	56	6747
2017	Seasonal	0	8	8	17	42	8	16	11	78	12
2017	Term	17	19	19	15	16	13	2	41	37	106
2017	Casual	24	18	9	11	14	9	15	55	33	56
2017	Student	30	21	11	7	7	6	18	67	19	242
2014	Indeterminate (permanent)	10	22	15	20	30	2	1	33	51	8835
2014	Seasonal	11	17	6	22	34	10	0	31	63	18
2014	Term	19	23	13	13	22	7	3	47	39	153
2014	Casual	9	13	13	13	14	10	27	36	44	69
2014	Student	23	19	11	9	17	8	13	54	33	203
2011	Indeterminate (permanent)	11	26	16	20	25	1	1	39	45	9524
2011	Seasonal	17	36	24	12	11	0	0	52	23	90
2011	Term	18	31	21	12	14	3	1	51	27	159
2011	Casual	26	32	6	8	10	4	14	71	22	77
2011	Student	19	28	14	15	14	6	4	53	31	188
2008	Indeterminate (permanent)	16	35	14	17	16	1	1	52	33	8237
2008	Seasonal	14	26	26	26	9	0	0	39	35	23
2008	Term	19	44	15	11	8	4	0	65	19	171
2008	Casual	29	15	17	5	4	7	22	62	14	37
2008	Student	20	35	15	12	6	5	7	63	20	197

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	34	14	19	18	0	0	49	36	6716
2017	Seasonal	0	33	42	8	17	0	0	33	25	12
2017	Term	32	36	18	7	6	1	1	69	13	107
2017	Casual	32	25	17	18	7	0	0	57	26	56
2017	Student	35	33	12	10	7	1	2	70	18	242
2014	Indeterminate (permanent)	14	34	15	18	19	0	0	48	37	8840
2014	Seasonal	5	48	11	21	11	0	5	56	33	19
2014	Term	23	47	14	11	5	0	1	70	16	152
2014	Casual	25	43	18	12	3	0	0	68	15	69
2014	Student	21	26	19	12	18	2	1	49	32	203
2011	Indeterminate (permanent)	20	35	14	16	15	0	0	55	31	9517
2011	Seasonal	15	39	20	16	10	0	0	55	26	90
2011	Term	29	33	18	10	3	3	5	67	14	158
2011	Casual	36	35	18	1	7	0	3	73	8	77
2011	Student	24	31	17	15	9	1	3	57	25	189

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	18	30	18	17	17	0	0	48	35	6718
2017	Seasonal	0	58	25	17	0	0	0	58	17	12
2017	Term	35	34	12	10	8	0	1	69	18	107
2017	Casual	40	23	13	18	4	2	0	64	22	56
2017	Student	45	28	14	7	4	0	2	75	11	242
2014	Indeterminate (permanent)	18	31	17	16	17	0	0	50	33	8832
2014	Seasonal	16	52	11	11	11	0	0	68	21	19
2014	Term	34	37	15	9	3	1	1	72	12	152
2014	Casual	36	35	13	10	3	1	1	73	14	69
2014	Student	32	26	15	15	11	0	1	59	26	203

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	33	18	18	14	0	0	50	32	6715
2017	Seasonal	16	33	42	8	0	0	0	50	8	12
2017	Term	36	35	15	9	4	1	0	72	13	107
2017	Casual	38	30	22	6	4	0	0	68	9	56
2017	Student	49	32	10	4	3	0	1	83	7	241
2014	Indeterminate (permanent)	18	34	19	15	13	0	0	52	29	8833
2014	Seasonal	37	42	11	5	5	0	0	79	11	19
2014	Term	35	39	14	7	5	0	1	74	12	152
2014	Casual	43	38	7	7	3	2	0	83	10	69
2014	Student	37	30	19	8	6	0	1	67	14	203
2011	Indeterminate (permanent)	26	39	16	11	7	1	0	65	19	9506
2011	Seasonal	31	53	10	6	1	0	0	84	7	90
2011	Term	46	33	10	6	1	3	1	82	7	159
2011	Casual	60	26	8	4	0	1	1	88	4	77
2011	Student	37	34	18	6	3	1	1	72	10	189

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	8	26	23	20	19	4	0	35	41	6743
2017	Seasonal	0	8	25	34	17	8	8	10	60	12
2017	Term	24	32	21	7	7	7	2	62	16	105
2017	Casual	23	22	26	10	7	7	5	51	19	55
2017	Student	33	22	16	7	8	10	3	64	17	243

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	31	13	14	17	0	0	56	31	6747
2017	Seasonal	16	25	17	25	17	0	0	41	42	12
2017	Term	46	35	11	4	4	0	0	80	8	107
2017	Casual	49	24	14	10	2	0	1	74	12	56
2017	Student	53	25	10	4	4	2	2	82	8	242
2014	Indeterminate (permanent)	24	32	15	15	15	0	0	55	30	8833
2014	Seasonal	37	21	0	16	21	0	5	61	39	19
2014	Term	45	30	12	5	4	1	3	78	9	152
2014	Casual	51	32	12	1	2	3	0	85	3	69
2014	Student	45	27	11	6	7	0	3	75	13	202
2011	Indeterminate (permanent)	27	34	13	13	12	0	1	62	25	9525
2011	Seasonal	33	41	13	7	4	0	1	75	11	90
2011	Term	43	35	14	4	2	2	1	79	6	159
2011	Casual	56	27	8	4	1	1	2	86	6	77
2011	Student	39	33	14	7	4	1	1	74	11	189

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	31	26	10	11	14	1	7	62	28	6745
2017	Seasonal	42	25	16	8	0	0	8	73	9	12
2017	Term	34	25	12	10	2	5	12	71	15	107
2017	Casual	25	14	17	8	6	7	23	57	19	56
2017	Student	39	17	10	7	5	4	17	71	16	242
2014	Indeterminate (permanent)	33	26	9	12	13	1	6	63	27	8835
2014	Seasonal	48	21	5	0	21	0	5	72	22	19
2014	Term	40	16	17	13	3	4	7	63	18	152
2014	Casual	29	16	12	3	6	1	32	68	13	69
2014	Student	33	20	9	5	7	2	24	72	16	203
2011	Indeterminate (permanent)	37	26	8	11	11	1	6	68	24	9529
2011	Seasonal	76	18	3	2	1	0	0	94	3	90
2011	Term	50	26	9	5	5	1	4	80	10	159
2011	Casual	34	16	10	4	5	4	27	72	14	77
2011	Student	41	19	6	7	7	0	20	76	16	188
2008	Indeterminate (permanent)	43	27	7	10	9	1	4	74	19	8237
2008	Seasonal	44	35	5	8	5	0	5	82	13	23
2008	Term	47	21	8	7	6	3	9	77	14	171
2008	Casual	37	28	9	3	2	0	21	81	7	37
2008	Student	45	16	8	6	4	0	20	77	13	197

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	34	35	17	7	4	0	2	71	12	6752
2017	Seasonal	50	17	25	0	0	0	8	73	0	12
2017	Term	49	32	11	3	2	0	4	84	5	107
2017	Casual	53	35	8	2	0	0	2	90	2	56
2017	Student	72	20	5	0	0	0	4	95	0	243
2014	Indeterminate (permanent)	31	34	20	8	5	0	1	66	14	8839
2014	Seasonal	36	58	5	0	0	0	0	95	0	19
2014	Term	53	26	15	5	1	0	1	80	6	152
2014	Casual	60	26	8	2	3	0	0	86	5	69
2014	Student	65	23	5	2	0	0	4	92	3	203
2011	Indeterminate (permanent)	33	35	18	7	5	0	2	69	12	9522
2011	Seasonal	46	40	8	2	1	0	2	88	4	88
2011	Term	47	32	12	3	1	2	2	82	5	158
2011	Casual	58	27	11	1	0	0	3	88	1	76
2011	Student	58	28	8	2	2	0	1	87	4	188
2008	Indeterminate (permanent)	29	37	21	7	4	0	1	67	12	8240
2008	Seasonal	43	40	12	5	0	0	0	83	5	23
2008	Term	33	43	14	8	1	1	1	77	9	171
2008	Casual	48	31	6	15	0	0	0	79	15	37
2008	Student	44	38	16	1	0	0	0	83	1	197

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	32	22	10	8	16	3	9	62	27	6746
2017	Seasonal	0	42	8	0	0	8	41	83	0	12
2017	Term	54	23	7	4	4	3	7	84	9	107
2017	Casual	52	22	2	5	2	7	10	89	9	56
2017	Student	47	20	7	3	3	3	17	83	8	240
2014	Indeterminate (permanent)	35	22	10	7	13	3	9	65	23	8837
2014	Seasonal	21	21	11	11	16	10	11	53	33	19
2014	Term	49	23	8	4	5	8	4	81	10	153
2014	Casual	61	13	4	4	1	7	8	88	7	69
2014	Student	46	20	7	4	6	6	12	80	12	203
2011	Indeterminate (permanent)	33	25	10	9	16	2	5	62	27	9529
2011	Seasonal	25	33	10	7	9	6	10	70	18	90
2011	Term	38	21	12	7	9	5	8	68	18	158
2011	Casual	52	21	8	7	0	4	9	83	8	77
2011	Student	35	29	11	5	3	3	13	76	10	188

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Indeterminate (permanent)	28	35	37	6744
2017	Seasonal	8	33	58	12
2017	Term	27	35	38	106
2017	Casual	48	21	31	56
2017	Student	39	23	38	242
2014	Indeterminate (permanent)	27	37	36	8836
2014	Seasonal	5	52	42	19
2014	Term	29	33	39	152
2014	Casual	54	12	34	68
2014	Student	47	19	33	202
2011	Indeterminate (permanent)	29	38	33	9540
2011	Seasonal	16	63	21	90
2011	Term	25	48	28	159
2011	Casual	48	23	28	77
2011	Student	35	27	38	189

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Indeterminate (permanent)	17	26	40	10	0	7	1945
2017	Term	7	30	38	3	19	3	28
2017	Casual	4	7	19	4	66	0	27
2017	Student	0	8	9	3	77	3	94
2014	Indeterminate (permanent)	14	39	33	8	9999	7	2430
2014	Term	0	40	28	10	9999	22	43
2014	Casual	14	13	10	19	9999	44	37
2014	Student	0	17	22	28	9999	33	95
2011	Indeterminate (permanent)	17	44	28	6	9999	5	2821
2011	Seasonal	0	50	22	21	9999	7	14
2011	Term	10	30	35	17	9999	8	40
2011	Casual	11	11	29	10	9999	39	37
2011	Student	0	11	21	31	9999	36	63

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	39	15	11	10	1	0	64	21	6739
2017	Seasonal	33	50	17	0	0	0	0	83	0	12
2017	Term	46	37	3	10	3	0	0	84	13	107
2017	Casual	45	27	10	15	4	0	0	71	19	56
2017	Student	55	33	3	6	3	0	0	88	9	243
2014	Indeterminate (permanent)	26	38	15	11	9	1	0	65	20	8833
2014	Seasonal	15	64	11	5	5	0	0	79	11	19
2014	Term	45	36	11	6	1	1	0	81	7	152
2014	Casual	45	36	12	4	3	0	0	81	7	69
2014	Student	41	36	11	5	6	0	0	78	11	203
2011	Indeterminate (permanent)	26	41	15	10	8	1	0	67	18	9533
2011	Seasonal	34	40	13	11	1	0	0	75	12	90
2011	Term	45	38	10	4	0	1	2	85	4	158
2011	Casual	50	37	5	5	3	0	0	87	8	77
2011	Student	36	37	13	10	4	1	0	73	14	189
2008	Indeterminate (permanent)	34	38	13	7	6	1	0	73	13	8235
2008	Seasonal	21	58	17	5	0	0	0	79	5	23
2008	Term	40	45	10	3	1	0	0	86	4	171
2008	Casual	73	16	12	0	0	0	0	88	0	37
2008	Student	39	44	14	1	1	0	0	84	3	195

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	13	35	21	17	14	1	0	48	31	6739
2017	Seasonal	8	25	42	0	16	0	8	36	18	12
2017	Term	31	39	15	8	3	3	1	73	12	107
2017	Casual	32	41	8	12	4	2	0	75	16	56
2017	Student	52	32	7	5	1	1	1	86	6	242
2014	Indeterminate (permanent)	17	38	21	13	11	1	0	56	24	8838
2014	Seasonal	20	42	32	0	5	0	0	63	5	19
2014	Term	33	38	20	5	1	2	0	73	7	153
2014	Casual	35	46	9	5	4	1	0	82	9	69
2014	Student	37	38	12	8	4	1	1	76	12	203
2011	Indeterminate (permanent)	21	40	18	11	8	1	0	62	20	9524
2011	Seasonal	19	56	13	9	2	0	1	75	11	90
2011	Term	40	39	8	5	3	3	1	83	9	158
2011	Casual	46	32	13	2	4	1	1	80	7	77
2011	Student	42	35	10	7	3	3	0	79	11	189

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	20	29	32	11	5	1	2	17	51	6722
2017	Seasonal	0	8	59	8	8	0	16	20	10	12
2017	Term	11	22	35	11	10	2	9	23	37	106
2017	Casual	7	19	29	24	14	3	3	41	28	56
2017	Student	3	11	28	24	23	3	8	52	16	243
2014	Indeterminate (permanent)	19	32	32	11	4	1	1	16	52	8827
2014	Seasonal	0	26	42	27	5	0	0	32	26	19
2014	Term	13	23	29	20	11	1	3	33	37	152
2014	Casual	9	17	28	21	15	0	10	40	29	69
2014	Student	9	14	26	26	15	2	6	45	26	203
2011	Indeterminate (permanent)	16	30	32	13	5	1	2	19	47	9502
2011	Seasonal	2	19	42	17	17	1	2	35	22	89
2011	Term	4	17	33	18	18	4	7	40	23	159
2011	Casual	5	16	31	27	17	1	4	46	22	77
2011	Student	5	13	28	28	22	2	3	52	19	188
2008	Indeterminate (permanent)	13	29	35	16	5	1	2	21	43	8229
2008	Seasonal	0	22	40	30	9	0	0	39	22	23
2008	Term	7	22	37	19	13	1	2	32	30	170
2008	Casual	5	27	38	7	15	0	10	24	35	36
2008	Student	4	16	40	23	15	1	1	39	20	197

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	28	26	11	5	1	2	17	57	6721
2017	Seasonal	8	25	25	17	8	0	16	30	40	12
2017	Term	13	19	23	18	13	6	8	36	37	105
2017	Casual	9	18	27	15	16	13	3	37	32	56
2017	Student	5	14	20	22	28	6	6	57	21	243
2014	Indeterminate (permanent)	25	29	26	11	5	1	2	17	56	8826
2014	Seasonal	11	27	26	27	11	0	0	37	37	19
2014	Term	15	17	29	15	13	4	6	31	36	152
2014	Casual	12	17	24	17	18	2	10	39	33	69
2014	Student	14	8	22	20	23	5	7	49	26	202
2011	Indeterminate (permanent)	20	26	27	15	8	2	2	24	48	9510
2011	Seasonal	6	15	37	19	19	2	2	40	21	89
2011	Term	10	15	20	25	18	5	8	49	29	159
2011	Casual	9	9	21	19	30	4	9	55	22	76
2011	Student	9	11	20	16	36	4	3	56	22	189
2008	Indeterminate (permanent)	18	26	29	16	8	1	2	24	46	8217
2008	Seasonal	9	22	34	23	9	5	0	33	32	23
2008	Term	9	19	32	16	19	3	2	37	30	171
2008	Casual	8	19	32	17	14	2	8	35	30	37
2008	Student	7	18	24	22	21	3	4	47	27	197

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	27	24	11	5	2	3	17	57	6735
2017	Seasonal	8	8	25	42	0	0	16	50	20	12
2017	Term	19	24	27	12	9	5	5	23	48	104
2017	Casual	7	21	26	17	11	7	10	34	34	55
2017	Student	7	12	21	22	25	5	8	54	22	242
2014	Indeterminate (permanent)	27	28	25	11	4	2	3	16	58	8818
2014	Seasonal	5	5	32	36	16	0	5	55	11	19
2014	Term	16	22	27	16	8	3	7	27	43	152
2014	Casual	13	23	13	21	18	1	10	44	41	69
2014	Student	10	15	19	18	21	6	11	47	30	202
2011	Indeterminate (permanent)	20	26	27	15	6	2	4	22	49	9494
2011	Seasonal	6	12	28	21	21	6	6	48	20	90
2011	Term	9	15	21	25	18	4	8	49	28	159
2011	Casual	5	21	34	12	14	1	13	30	30	76
2011	Student	9	18	23	21	20	5	4	45	30	188
2008	Indeterminate (permanent)	18	25	29	16	6	2	3	24	46	8219
2008	Seasonal	0	27	38	26	5	5	0	32	28	23
2008	Term	7	21	37	20	13	1	2	34	29	170
2008	Casual	4	31	26	20	15	2	2	37	37	37
2008	Student	9	11	27	27	12	6	7	46	23	197

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	17	28	24	10	1	5	37	33	6696
2017	Seasonal	0	8	8	50	8	0	25	78	11	12
2017	Term	7	12	27	22	21	3	8	49	21	105
2017	Casual	4	5	15	33	29	6	9	73	10	55
2017	Student	1	4	10	24	46	3	13	83	5	241
2014	Indeterminate (permanent)	16	19	29	22	9	1	4	33	37	8803
2014	Seasonal	5	0	21	48	20	0	5	72	6	19
2014	Term	9	13	26	28	16	3	5	48	24	151
2014	Casual	6	3	18	34	30	1	9	71	10	69
2014	Student	3	4	17	22	36	5	12	71	9	203
2011	Indeterminate (permanent)	12	17	29	25	11	1	5	39	30	9488
2011	Seasonal	3	6	10	33	39	1	8	79	10	90
2011	Term	4	8	19	28	27	5	9	64	14	159
2011	Casual	0	9	18	28	35	0	10	70	10	77
2011	Student	3	4	18	27	35	3	10	71	8	188
2008	Indeterminate (permanent)	9	16	29	28	12	1	5	42	27	8210
2008	Seasonal	0	5	16	66	9	0	5	78	5	23
2008	Term	3	11	36	27	21	0	2	49	15	171
2008	Casual	2	3	30	32	24	2	6	61	6	36
2008	Student	5	4	18	35	32	1	5	72	9	196

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	26	21	10	5	1	2	15	64	6726
2017	Seasonal	25	0	25	17	17	0	16	40	30	12
2017	Term	17	21	17	16	19	3	8	39	43	105
2017	Casual	11	4	25	26	14	8	12	50	18	56
2017	Student	5	9	19	23	31	4	8	62	16	241
2014	Indeterminate (permanent)	34	27	22	10	4	1	2	15	63	8823
2014	Seasonal	11	11	44	22	6	0	6	29	24	18
2014	Term	17	16	29	17	12	2	6	32	36	151
2014	Casual	7	8	28	21	24	1	11	51	17	69
2014	Student	11	16	12	23	25	5	7	55	31	202
2011	Indeterminate (permanent)	26	26	26	13	6	1	3	20	54	9508
2011	Seasonal	10	19	24	20	23	1	2	45	30	90
2011	Term	7	8	30	18	22	6	9	47	17	159
2011	Casual	4	6	24	18	34	1	12	60	12	77
2011	Student	11	11	22	18	26	4	8	50	25	189
2008	Indeterminate (permanent)	20	26	28	16	8	1	2	24	47	8208
2008	Seasonal	3	39	9	40	9	0	0	49	42	23
2008	Term	8	15	35	17	20	2	3	39	23	171
2008	Casual	5	24	21	24	16	0	10	44	33	37
2008	Student	13	11	17	26	26	2	5	55	26	196

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	21	21	26	18	8	2	4	28	44	6722
2017	Seasonal	8	17	8	25	25	0	16	60	30	12
2017	Term	14	19	22	19	11	7	7	35	39	105
2017	Casual	11	11	34	10	17	7	10	32	26	55
2017	Student	6	7	13	20	34	12	8	68	16	241
2014	Indeterminate (permanent)	16	20	27	21	10	2	3	33	38	8819
2014	Seasonal	5	5	32	32	27	0	0	58	10	19
2014	Term	12	19	23	15	17	10	5	37	36	152
2014	Casual	10	8	27	13	22	7	14	44	22	69
2014	Student	10	8	16	21	29	7	10	60	21	203
2011	Indeterminate (permanent)	16	21	26	20	11	2	4	33	39	9486
2011	Seasonal	7	9	27	19	30	6	3	54	17	90
2011	Term	7	14	21	20	21	7	10	50	25	158
2011	Casual	13	12	15	17	24	9	10	51	31	77
2011	Student	7	8	20	17	29	10	8	56	19	187
2008	Indeterminate (permanent)	23	25	25	15	7	2	3	23	51	8225
2008	Seasonal	0	31	18	23	18	3	9	45	35	23
2008	Term	12	26	24	19	15	2	3	36	40	170
2008	Casual	13	16	22	23	18	2	5	44	32	37
2008	Student	15	18	15	18	25	4	5	47	37	197

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	26	26	28	10	5	2	3	16	54	6726
2017	Seasonal	8	25	34	0	8	0	25	11	44	12
2017	Term	17	16	26	19	8	5	9	32	38	104
2017	Casual	7	25	22	21	11	9	5	37	37	55
2017	Student	5	11	17	19	30	6	12	60	19	242
2014	Indeterminate (permanent)	26	26	29	11	5	2	3	16	54	8820
2014	Seasonal	11	21	32	16	16	5	0	33	33	19
2014	Term	14	20	28	16	12	5	5	31	38	152
2014	Casual	13	11	20	21	18	4	13	47	29	69
2014	Student	10	17	20	20	18	7	8	44	33	203

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	29	12	15	15	1	0	57	31	6740
2017	Seasonal	25	8	34	17	8	0	8	36	27	12
2017	Term	36	39	8	6	10	0	1	76	16	106
2017	Casual	49	16	12	13	4	4	3	70	18	56
2017	Student	49	20	10	13	7	1	0	70	20	241
2014	Indeterminate (permanent)	33	29	11	13	12	1	0	63	26	8833
2014	Seasonal	32	31	16	11	11	0	0	63	21	19
2014	Term	51	31	5	7	4	0	1	83	11	153
2014	Casual	49	27	4	15	3	3	0	77	18	69
2014	Student	42	24	9	11	12	1	1	67	24	203

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	40	14	13	8	0	0	65	21	6744
2017	Seasonal	16	25	25	8	17	8	0	45	27	12
2017	Term	46	33	8	8	4	0	1	80	12	107
2017	Casual	48	31	8	8	4	0	2	80	12	55
2017	Student	49	31	9	6	3	0	1	81	10	243
2014	Indeterminate (permanent)	29	43	12	10	6	0	0	72	16	8828
2014	Seasonal	21	58	16	5	0	0	0	79	5	19
2014	Term	59	26	6	3	6	1	0	85	9	151
2014	Casual	57	32	2	7	3	0	0	88	10	69
2014	Student	41	35	10	10	4	0	0	76	14	203

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	22	32	23	8	9	5	1	57	18	6741
2017	Seasonal	16	25	42	8	0	8	0	45	9	12
2017	Term	37	36	11	4	4	6	2	80	8	107
2017	Casual	32	40	9	3	2	9	5	83	6	56
2017	Student	50	29	7	2	2	7	2	87	5	242
2014	Indeterminate (permanent)	30	34	19	6	6	5	1	68	12	8829
2014	Seasonal	11	47	32	0	0	5	5	64	0	19
2014	Term	52	25	12	5	1	4	1	81	6	153
2014	Casual	51	26	8	4	2	7	1	84	6	69
2014	Student	55	30	8	1	3	2	0	87	5	202

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	20	38	20	11	9	2	0	59	21	6745
2017	Seasonal	16	42	17	8	0	17	0	70	10	12
2017	Term	38	40	12	4	6	0	0	78	10	107
2017	Casual	43	35	15	0	4	0	3	80	4	56
2017	Student	57	31	4	5	1	2	0	90	6	243
2014	Indeterminate (permanent)	26	36	18	10	7	3	0	64	17	8836
2014	Seasonal	26	27	27	11	11	0	0	52	21	19
2014	Term	52	28	11	3	3	4	0	83	6	153
2014	Casual	59	23	10	1	2	4	0	86	3	69
2014	Student	52	31	9	3	3	1	0	85	6	203
2011	Indeterminate (permanent)	21	36	19	10	10	3	0	60	21	9512
2011	Seasonal	25	50	16	4	1	2	1	78	6	90
2011	Term	41	33	15	4	5	2	0	75	10	159
2011	Casual	49	35	9	3	1	3	0	86	4	77
2011	Student	42	36	7	8	4	3	0	80	12	188

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	21	37	16	13	13	0	0	58	26	6749
2017	Seasonal	33	8	25	17	17	0	0	41	34	12
2017	Term	46	41	6	6	2	0	0	87	8	107
2017	Casual	52	34	8	4	2	0	0	86	6	56
2017	Student	66	24	4	4	1	0	0	91	5	243
2014	Indeterminate (permanent)	27	36	15	11	10	0	0	63	22	8833
2014	Seasonal	31	48	5	11	5	0	0	79	16	19
2014	Term	54	33	7	4	1	1	0	88	5	153
2014	Casual	66	19	8	3	4	0	0	85	7	69
2014	Student	53	33	3	3	7	0	0	87	10	203
2011	Indeterminate (permanent)	26	39	15	10	10	0	0	65	20	9491
2011	Seasonal	35	44	8	9	2	0	2	81	11	90
2011	Term	52	28	12	2	3	2	1	82	5	158
2011	Casual	57	31	6	6	0	0	0	88	6	77
2011	Student	49	34	5	7	5	0	0	82	12	188
2008	Indeterminate (permanent)	24	38	15	12	11	0	0	62	23	8246
2008	Seasonal	23	60	18	0	0	0	0	82	0	23
2008	Term	33	47	12	4	3	1	0	81	7	171
2008	Casual	55	37	3	5	0	0	0	92	5	36
2008	Student	52	30	8	7	3	0	0	82	10	197

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	28	18	16	17	3	3	46	35	6746
2017	Seasonal	17	25	8	42	0	0	8	45	46	12
2017	Term	23	37	9	9	8	11	4	70	20	107
2017	Casual	27	27	10	2	10	15	10	72	15	55
2017	Student	39	24	10	8	5	6	8	74	14	242
2014	Indeterminate (permanent)	22	30	17	13	12	3	2	55	27	8836
2014	Seasonal	20	37	16	21	5	0	0	58	27	19
2014	Term	36	30	11	9	3	5	7	75	13	153
2014	Casual	36	26	16	4	3	9	6	72	9	69
2014	Student	37	21	15	8	7	8	4	66	17	203

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	44	15	7	5	2	0	72	13	6740
2017	Seasonal	16	34	33	8	8	0	0	50	17	12
2017	Term	38	37	17	2	2	4	0	78	4	107
2017	Casual	40	38	16	6	0	0	0	79	6	56
2017	Student	52	31	9	3	2	2	0	85	6	242
2014	Indeterminate (permanent)	32	45	12	6	3	2	0	78	9	8831
2014	Seasonal	37	58	5	0	0	0	0	95	0	19
2014	Term	45	37	9	1	4	5	0	86	5	151
2014	Casual	45	42	5	4	1	3	0	89	6	69
2014	Student	45	36	10	3	3	2	1	84	6	203
2011	Indeterminate (permanent)	28	42	16	8	4	2	0	72	12	9514
2011	Seasonal	34	50	11	5	0	0	1	84	5	89
2011	Term	46	35	9	3	1	5	1	87	4	157
2011	Casual	48	39	9	3	0	1	0	88	3	76
2011	Student	39	36	11	7	3	5	0	79	10	188

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	25	39	15	11	8	2	1	66	19	6735
2017	Seasonal	18	27	36	9	9	0	0	45	18	11
2017	Term	36	37	10	9	4	3	2	76	13	107
2017	Casual	28	35	4	9	4	16	5	79	16	56
2017	Student	48	25	10	8	3	5	0	78	11	241
2014	Indeterminate (permanent)	29	38	13	10	7	3	1	69	18	8834
2014	Seasonal	42	32	16	5	5	0	0	73	11	19
2014	Term	41	33	12	3	6	4	2	78	10	153
2014	Casual	36	28	12	4	6	7	7	75	12	69
2014	Student	42	23	10	11	5	6	1	71	18	203
2011	Indeterminate (permanent)	29	37	13	10	8	3	1	68	18	9502
2011	Seasonal	36	42	9	3	1	7	2	85	5	90
2011	Term	38	29	12	7	4	8	2	75	12	158
2011	Casual	44	26	10	12	3	2	3	73	16	77
2011	Student	38	28	10	10	7	7	0	71	19	189
2008	Indeterminate (permanent)	27	37	14	10	7	3	1	67	18	8239
2008	Seasonal	26	49	18	0	3	5	0	78	3	23
2008	Term	28	39	13	8	5	6	2	72	13	171
2008	Casual	32	44	6	9	2	5	3	82	12	36
2008	Student	33	26	9	15	12	5	1	63	28	196

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	32	23	15	12	3	1	48	28	6739
2017	Seasonal	25	17	16	8	17	17	0	50	30	12
2017	Term	23	22	21	15	7	11	1	51	25	107
2017	Casual	17	23	23	12	6	16	4	49	22	56
2017	Student	32	30	13	11	5	8	1	68	17	242
2014	Indeterminate (permanent)	16	30	23	14	11	4	1	49	26	8838
2014	Seasonal	11	37	27	5	15	5	0	50	22	19
2014	Term	21	20	25	14	5	12	2	48	23	153
2014	Casual	21	16	25	10	9	10	9	46	24	69
2014	Student	22	23	17	13	8	11	6	54	25	203
2011	Indeterminate (permanent)	13	32	23	15	12	5	1	48	28	9510
2011	Seasonal	13	37	26	13	4	4	2	54	19	90
2011	Term	19	35	18	10	8	8	1	60	20	158
2011	Casual	18	26	23	13	7	9	4	51	23	76
2011	Student	19	27	19	14	10	8	3	52	27	189

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	22	16	20	23	5	2	36	46	6736
2017	Seasonal	0	34	17	0	34	0	16	40	40	12
2017	Term	22	23	16	9	13	12	5	54	27	107
2017	Casual	16	24	17	9	8	17	10	54	23	56
2017	Student	35	22	13	8	5	8	9	68	16	242
2014	Indeterminate (permanent)	12	22	16	18	23	6	1	37	45	8837
2014	Seasonal	5	21	20	21	27	5	0	28	50	19
2014	Term	18	24	19	11	12	12	4	50	28	153
2014	Casual	26	9	17	5	10	20	13	52	22	69
2014	Student	23	20	12	11	11	15	9	56	29	202
2011	Indeterminate (permanent)	12	22	17	19	22	7	2	37	44	9520
2011	Seasonal	13	26	22	19	9	10	1	44	31	90
2011	Term	21	19	14	11	19	13	2	47	36	159
2011	Casual	32	22	5	12	3	10	16	73	20	76
2011	Student	21	17	14	15	9	14	10	50	32	189

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	44	8	20	13	0	0	59	33	6752
2017	Seasonal	25	8	17	42	8	0	0	33	50	12
2017	Term	41	41	6	9	4	0	0	82	12	107
2017	Casual	33	51	4	9	3	0	0	84	12	56
2017	Student	55	35	3	7	1	0	0	90	7	243
2014	Indeterminate (permanent)	17	45	8	19	11	0	0	63	30	8835
2014	Seasonal	5	42	5	27	21	0	0	47	48	19
2014	Term	40	45	5	9	1	0	0	85	10	152
2014	Casual	45	35	7	3	9	1	0	81	12	69
2014	Student	44	42	5	5	3	0	0	87	8	203
2011	Indeterminate (permanent)	18	46	6	19	10	0	0	64	30	9535
2011	Seasonal	17	46	8	24	5	0	0	63	29	88
2011	Term	39	38	7	11	3	1	1	79	15	158
2011	Casual	47	39	4	7	3	0	0	87	9	77
2011	Student	27	44	5	18	5	0	0	72	23	189
2008	Indeterminate (permanent)	20	47	7	17	9	0	0	67	26	8237
2008	Seasonal	5	27	16	35	18	0	0	31	53	23
2008	Term	33	49	5	8	5	0	0	82	13	171
2008	Casual	43	28	6	16	6	0	0	72	22	37
2008	Student	26	51	7	9	8	0	0	77	16	197

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	34	10	18	15	0	57	33	6747
2017	Seasonal	16	16	17	34	17	0	33	50	12
2017	Term	45	31	12	9	4	0	76	13	106
2017	Casual	41	36	9	7	7	0	77	14	56
2017	Student	62	29	2	7	0	0	91	7	243
2014	Indeterminate (permanent)	26	34	9	17	14	0	60	31	8831
2014	Seasonal	6	38	22	17	17	0	44	34	18
2014	Term	47	31	8	11	3	0	78	13	152
2014	Casual	57	23	7	8	6	0	80	13	69
2014	Student	47	36	5	6	5	1	83	11	203
2011	Indeterminate (permanent)	26	35	10	15	14	0	62	28	9495
2011	Seasonal	28	29	17	16	10	0	57	26	90
2011	Term	43	26	10	13	7	1	70	20	158
2011	Casual	54	27	5	8	6	0	81	14	77
2011	Student	37	36	9	12	6	0	73	17	189

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	25	39	11	15	10	0	0	64	24	6730
2017	Seasonal	16	42	17	17	8	0	0	58	25	12
2017	Term	46	35	9	8	3	0	0	81	10	106
2017	Casual	34	39	15	11	2	0	0	73	13	56
2017	Student	62	31	5	1	0	0	0	94	1	242
2014	Indeterminate (permanent)	27	38	12	13	8	0	0	66	21	8828
2014	Seasonal	21	53	10	16	0	0	0	74	16	19
2014	Term	46	40	5	7	2	1	0	86	9	152
2014	Casual	52	29	6	6	5	1	1	84	11	69
2014	Student	55	30	5	5	4	0	0	86	9	203

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	61	25	6	4	2	1	1	88	6	6735
2017	Seasonal	75	17	8	0	0	0	0	92	0	12
2017	Term	70	22	7	0	1	0	0	92	1	107
2017	Casual	71	21	2	4	2	0	0	93	5	56
2017	Student	89	9	1	0	0	0	0	98	1	243
2014	Indeterminate (permanent)	61	25	6	4	2	1	1	88	6	8833
2014	Seasonal	64	21	5	0	11	0	0	85	11	19
2014	Term	73	22	3	2	1	0	0	95	2	151
2014	Casual	77	18	1	1	3	0	0	94	4	69
2014	Student	83	12	2	0	1	0	0	96	2	203
2011	Indeterminate (permanent)	64	23	5	4	2	1	1	89	6	9535
2011	Seasonal	76	20	2	1	0	0	0	97	1	89
2011	Term	81	12	3	3	1	0	1	94	3	158
2011	Casual	78	14	4	1	0	0	3	95	1	77
2011	Student	78	14	3	2	1	1	0	94	3	189
2008	Indeterminate (permanent)	66	23	5	3	2	1	1	90	5	8229
2008	Seasonal	53	29	9	0	9	0	0	82	9	23
2008	Term	67	26	4	3	1	0	0	93	4	171
2008	Casual	77	20	2	0	0	0	0	98	0	37
2008	Student	75	18	0	4	3	0	0	93	7	197

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	61	21	7	6	4	1	83	10	6754
2017	Seasonal	73	18	9	0	0	0	91	0	11
2017	Term	63	17	8	9	4	0	79	13	107
2017	Casual	65	25	1	3	6	0	90	9	56
2017	Student	84	11	3	2	0	0	95	2	243
2014	Indeterminate (permanent)	61	21	7	6	4	2	83	10	8832
2014	Seasonal	64	15	11	11	0	0	79	11	19
2014	Term	65	22	7	5	1	0	87	7	152
2014	Casual	72	13	7	6	0	1	86	6	69
2014	Student	74	15	6	3	1	1	90	4	203
2011	Indeterminate (permanent)	65	19	6	6	3	1	85	9	9529
2011	Seasonal	81	16	1	1	0	1	98	1	89
2011	Term	78	11	4	4	2	1	90	6	159
2011	Casual	71	19	4	1	3	1	92	4	76
2011	Student	75	18	1	5	1	0	93	6	189
2008	Indeterminate (permanent)	66	18	5	5	3	1	86	9	8231
2008	Seasonal	65	18	13	0	5	0	82	5	23
2008	Term	69	16	7	7	2	0	85	8	171
2008	Casual	89	8	0	2	0	0	98	2	37
2008	Student	66	21	6	5	2	0	87	7	197

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	64	15	8	4	4	1	5	84	8	6750
2017	Seasonal	67	8	0	0	0	8	16	100	0	12
2017	Term	57	20	11	4	2	3	3	82	7	107
2017	Casual	51	14	7	5	2	2	19	83	9	56
2017	Student	70	14	4	2	0	1	8	93	3	243
2014	Indeterminate (permanent)	66	15	6	3	4	0	5	86	7	8833
2014	Seasonal	58	20	11	5	5	0	0	79	11	19
2014	Term	69	19	4	3	3	1	2	90	6	153
2014	Casual	74	13	4	0	2	0	7	94	2	69
2014	Student	73	10	5	3	1	0	7	90	4	203
2011	Indeterminate (permanent)	65	15	7	4	3	1	5	85	8	9507
2011	Seasonal	64	14	7	3	3	3	6	85	7	90
2011	Term	72	13	5	0	3	3	4	92	3	159
2011	Casual	71	9	8	2	6	0	4	83	9	76
2011	Student	61	17	3	4	4	1	9	88	9	189
2008	Indeterminate (permanent)	62	12	6	4	4	1	10	84	9	8249
2008	Seasonal	53	20	5	9	5	0	9	81	14	23
2008	Term	65	15	5	5	4	1	6	85	9	171
2008	Casual	71	12	8	0	3	0	7	88	3	37
2008	Student	57	10	4	8	3	2	16	81	14	196

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	72	14	6	2	3	0	3	89	5	6744
2017	Seasonal	83	8	0	0	0	0	8	100	0	12
2017	Term	74	14	4	4	2	1	1	90	6	107
2017	Casual	82	7	2	4	2	0	4	92	6	56
2017	Student	79	13	2	1	0	2	2	97	1	243
2014	Indeterminate (permanent)	73	13	5	2	2	0	4	90	5	8830
2014	Seasonal	79	11	5	0	5	0	0	89	5	19
2014	Term	76	17	3	0	2	0	1	95	2	153
2014	Casual	86	6	2	0	0	0	7	98	0	69
2014	Student	78	12	3	2	1	0	3	93	4	203
2011	Indeterminate (permanent)	72	12	6	2	3	1	4	89	5	9509
2011	Seasonal	70	19	3	4	1	1	1	91	6	90
2011	Term	79	11	4	1	1	1	3	93	3	159
2011	Casual	83	7	3	2	1	0	3	93	4	77
2011	Student	75	14	3	3	1	2	3	93	4	188
2008	Indeterminate (permanent)	73	9	4	2	3	1	8	89	6	8241
2008	Seasonal	75	12	5	5	0	0	5	91	5	23
2008	Term	77	13	2	2	0	0	6	95	3	170
2008	Casual	83	11	0	0	3	0	3	97	3	37
2008	Student	73	11	2	4	3	0	7	89	8	196

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	53	19	11	4	3	3	7	79	9	6746
2017	Seasonal	67	0	8	0	0	8	16	89	0	12
2017	Term	55	21	7	5	1	4	8	86	7	107
2017	Casual	44	15	4	2	5	9	22	84	11	56
2017	Student	59	12	4	2	0	8	14	92	2	242
2014	Indeterminate (permanent)	53	19	10	4	3	3	8	80	8	8829
2014	Seasonal	69	15	11	5	0	0	0	84	5	19
2014	Term	62	19	8	3	2	2	4	86	5	153
2014	Casual	55	14	4	0	1	7	18	93	2	69
2014	Student	57	14	6	2	1	5	15	89	4	203

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	60	20	9	3	2	3	3	85	5	6744
2017	Seasonal	59	8	8	0	0	0	25	89	0	12
2017	Term	67	20	6	1	1	1	4	91	3	107
2017	Casual	52	20	2	2	4	14	6	90	7	56
2017	Student	78	14	1	1	0	3	2	97	1	243
2014	Indeterminate (permanent)	59	20	8	3	2	3	4	86	5	8830
2014	Seasonal	68	0	11	11	5	0	5	72	17	19
2014	Term	69	14	4	3	2	3	5	90	6	153
2014	Casual	62	6	9	2	0	10	11	87	2	69
2014	Student	71	12	3	1	2	4	6	93	4	203
2011	Indeterminate (permanent)	61	20	9	3	2	3	3	85	5	9507
2011	Seasonal	74	16	5	3	0	2	0	92	3	89
2011	Term	71	14	4	1	3	2	5	92	4	158
2011	Casual	67	8	9	0	0	4	13	89	0	77
2011	Student	64	18	4	2	2	3	8	92	4	189
2008	Indeterminate (permanent)	63	19	7	3	2	3	3	87	5	8244
2008	Seasonal	53	29	13	5	0	0	0	82	5	23
2008	Term	66	14	10	3	0	1	4	85	4	170
2008	Casual	64	19	3	0	2	0	12	94	3	36
2008	Student	64	12	5	5	2	5	6	86	8	197

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	27	73	6734
2017	Term	16	84	107
2017	Casual	15	85	56
2017	Student	10	90	243
2014	Indeterminate (permanent)	24	76	8819
2014	Term	12	88	153
2014	Student	13	87	202

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	54	1788
2017	Term	66	18
2017	Student	88	24
2014	Indeterminate (permanent)	51	2065
2014	Term	73	17
2014	Student	83	25

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	68	1788
2017	Term	55	18
2017	Student	38	24
2014	Indeterminate (permanent)	67	2065
2014	Term	50	17
2014	Student	40	25

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	1788
2017	Student	0	24
2014	Indeterminate (permanent)	7	2065
2014	Student	0	25

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	1788
2017	Term	0	18
2014	Indeterminate (permanent)	6	2065
2014	Term	0	17
2014	Student	0	25

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	1788
2017	Term	0	18
2014	Indeterminate (permanent)	3	2065

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	18	1788
2017	Student	25	24
2014	Indeterminate (permanent)	18	2065
2014	Term	0	17
2014	Student	19	25

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	2	1788
2017	Term	0	18
2017	Student	0	24
2014	Indeterminate (permanent)	4	2065
2014	Student	0	25

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	41	1789
2017	Student	29	24
2014	Indeterminate (permanent)	39	2064
2014	Term	45	17
2014	Student	23	25

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	38	1789
2017	Term	33	18
2017	Student	29	24
2014	Indeterminate (permanent)	36	2064

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	49	1789
2017	Term	32	18
2017	Student	50	24
2014	Indeterminate (permanent)	46	2064
2014	Term	29	17
2014	Student	33	25

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	44	1789
2017	Term	37	18
2017	Student	42	24
2014	Indeterminate (permanent)	42	2064
2014	Term	67	17
2014	Student	44	25

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	32	1789
2017	Term	27	18
2014	Indeterminate (permanent)	30	2064

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	60	1789
2017	Term	66	18
2017	Student	50	24
2014	Indeterminate (permanent)	61	2064
2014	Term	61	17
2014	Student	43	25

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	41	1789
2017	Term	43	18
2017	Student	33	24
2014	Indeterminate (permanent)	38	2064
2014	Term	34	17
2014	Student	27	25

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	3	1789
2017	Term	0	18
2017	Student	0	24
2014	Indeterminate (permanent)	2	2064
2014	Term	0	17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	1789
2017	Student	29	24
2014	Indeterminate (permanent)	11	2064
2014	Term	27	17

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	14	1789
2017	Term	0	18
2014	Indeterminate (permanent)	13	2064
2014	Term	0	17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	57	1789
2017	Term	44	18
2017	Student	50	24
2014	Indeterminate (permanent)	54	2064
2014	Term	57	17
2014	Student	43	25

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	31	1789
2017	Student	21	24
2014	Indeterminate (permanent)	31	2064
2014	Term	34	17
2014	Student	35	25

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	1789
2014	Indeterminate (permanent)	16	2064

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	48	1790
2017	Term	45	18
2017	Student	33	24
2014	Indeterminate (permanent)	46	2062
2014	Term	61	17
2014	Student	27	25

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	28	1790
2017	Student	25	24
2014	Indeterminate (permanent)	30	2062
2014	Term	27	17
2014	Student	27	25

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	7	1790
2017	Student	0	24
2014	Indeterminate (permanent)	7	2062
2014	Student	0	25

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	23	1790
2017	Student	0	24
2014	Indeterminate (permanent)	24	2062
2014	Student	0	25

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	1790
2014	Indeterminate (permanent)	10	2062

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	1790
2017	Term	0	18
2017	Student	0	24
2014	Indeterminate (permanent)	12	2062
2014	Student	0	25

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	1790
2017	Term	0	18
2017	Student	29	24
2014	Indeterminate (permanent)	17	2062

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	1790
2017	Student	0	24
2014	Indeterminate (permanent)	12	2062

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	26	1790
2017	Term	33	18
2017	Student	42	24
2014	Indeterminate (permanent)	27	2062
2014	Student	57	25

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	1577
2017	Student	25	24
2014	Indeterminate (permanent)	11	1826

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	1577
2017	Term	27	18
2017	Student	46	24
2014	Indeterminate (permanent)	14	1826
2014	Student	36	25

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	10	1577
2014	Indeterminate (permanent)	11	1826

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	7	1577
2014	Indeterminate (permanent)	8	1826

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	7	1577
2014	Indeterminate (permanent)	7	1826
2014	Term	0	13

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	1577
2014	Indeterminate (permanent)	10	1826

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	1577
2017	Term	28	18
2017	Student	0	24
2014	Indeterminate (permanent)	10	1826

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	10	1577
2014	Indeterminate (permanent)	8	1826
2014	Student	25	25

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	1577
2017	Term	0	18
2014	Indeterminate (permanent)	10	1826

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	31	1577
2017	Student	25	24
2014	Indeterminate (permanent)	29	1826
2014	Student	33	25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	10	1577
2014	Indeterminate (permanent)	9	1826

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	50	1577
2017	Term	67	18
2017	Student	33	24
2014	Indeterminate (permanent)	49	1826
2014	Term	47	13
2014	Student	50	25

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	1	1577
2017	Term	0	18
2017	Student	0	24
2014	Indeterminate (permanent)	1	1826
2014	Term	0	13
2014	Student	0	25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	60	1577
2017	Term	33	18
2017	Student	38	24
2014	Indeterminate (permanent)	60	1826
2014	Term	64	13
2014	Student	56	25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	2	1577
2017	Term	0	18
2017	Student	0	24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	14	1577
2017	Student	21	24
2014	Indeterminate (permanent)	14	1826

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	98	2	1790
2017	Term	79	21	18
2017	Student	92	8	24

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	9	16	23	11	18	18	5	32	38	6753
2017	Seasonal	0	17	25	8	16	33	0	25	37	12
2017	Term	16	17	24	4	3	28	9	53	10	107
2017	Casual	23	9	11	4	11	29	13	55	25	56
2017	Student	27	14	12	5	1	25	15	69	10	243
2014	Indeterminate (permanent)	10	16	23	10	13	21	6	36	32	8831
2014	Seasonal	16	15	32	11	5	16	5	39	20	19
2014	Term	18	10	19	4	4	30	16	51	15	153
2014	Casual	18	10	9	3	2	41	17	67	11	69
2014	Student	25	9	17	5	3	30	12	57	14	202

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	27	23	13	15	8	1	45	31	6741
2017	Seasonal	0	25	34	8	8	25	0	33	22	12
2017	Term	31	27	22	5	4	12	0	66	10	107
2017	Casual	29	18	13	4	8	19	9	66	16	56
2017	Student	42	19	15	5	2	13	4	73	8	243
2014	Indeterminate (permanent)	15	26	23	11	11	12	1	48	26	8831
2014	Seasonal	21	20	32	16	5	5	0	44	22	19
2014	Term	29	23	18	4	4	18	4	66	11	153
2014	Casual	31	20	10	3	3	33	0	75	9	69
2014	Student	31	19	20	5	3	17	5	65	10	202
2011	Indeterminate (permanent)	21	36	19	10	8	5	0	61	19	9523
2011	Seasonal	26	36	23	9	3	3	0	64	13	89
2011	Term	42	27	16	4	3	8	0	75	8	159
2011	Casual	45	27	15	1	1	9	1	80	3	77
2011	Student	35	32	16	5	4	7	0	73	10	189

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	14	86	6739
2017	Term	7	93	107
2017	Student	4	96	243
2014	Indeterminate (permanent)	13	87	8817
2014	Seasonal	27	73	19
2014	Term	8	92	153
2014	Student	4	96	202

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	40	949
2014	Indeterminate (permanent)	33	1088

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	84	949
2014	Indeterminate (permanent)	84	1088
2014	Term	82	10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	3	949
2014	Indeterminate (permanent)	3	1088

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	4	949
2014	Indeterminate (permanent)	3	1088
2014	Term	0	10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	949
2014	Indeterminate (permanent)	5	1088
2014	Term	0	10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	949
2014	Indeterminate (permanent)	13	1088
2014	Term	0	10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	949
2014	Indeterminate (permanent)	9	1088

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	20	950
2014	Indeterminate (permanent)	15	1088
2014	Term	0	10

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	17	950
2014	Indeterminate (permanent)	15	1088

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	950
2014	Indeterminate (permanent)	9	1088

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	950
2014	Indeterminate (permanent)	5	1088
2014	Term	0	10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	24	950
2014	Indeterminate (permanent)	23	1088

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	34	950
2014	Indeterminate (permanent)	26	1088

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	4	950
2014	Indeterminate (permanent)	4	1088
2014	Term	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	1	950

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	950
2014	Indeterminate (permanent)	11	1088
2014	Term	0	10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	26	950
2014	Indeterminate (permanent)	25	1088

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	1	950

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	18	950
2014	Indeterminate (permanent)	20	1088

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Indeterminate (permanent)	1	1088
2014	Term	0	10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	18	950
2014	Indeterminate (permanent)	26	1088

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	31	951
2014	Indeterminate (permanent)	33	1088

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	951
2014	Indeterminate (permanent)	16	1088

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	951
2014	Indeterminate (permanent)	6	1088

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	23	951
2014	Indeterminate (permanent)	24	1088

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	951
2014	Indeterminate (permanent)	6	1088

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	951
2014	Indeterminate (permanent)	12	1088

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	951
2014	Indeterminate (permanent)	11	1088
2014	Term	0	10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	951
2014	Indeterminate (permanent)	12	1088

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	47	951
2014	Indeterminate (permanent)	44	1088

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	853
2014	Indeterminate (permanent)	6	961

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	853
2014	Indeterminate (permanent)	8	961

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	3	853
2014	Indeterminate (permanent)	4	961

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	3	853
2014	Indeterminate (permanent)	3	961

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	2	853
2014	Indeterminate (permanent)	1	961

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	853
2014	Indeterminate (permanent)	5	961

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	853
2014	Indeterminate (permanent)	5	961

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	853
2014	Indeterminate (permanent)	9	961

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	853
2014	Indeterminate (permanent)	9	961

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	25	853
2014	Indeterminate (permanent)	28	961

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	11	853
2014	Indeterminate (permanent)	9	961

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	46	853
2014	Indeterminate (permanent)	48	961

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	2	853
2014	Indeterminate (permanent)	1	961

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	67	853
2014	Indeterminate (permanent)	69	961

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	1	853

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	853
2014	Indeterminate (permanent)	15	961

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	98	2	950

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	10	17	27	6	10	24	5	39	23	6754
2017	Seasonal	17	8	42	0	8	8	16	33	11	12
2017	Term	20	16	19	2	2	31	10	60	7	107
2017	Casual	29	14	2	6	2	37	10	81	14	56
2017	Student	31	15	10	1	1	30	12	80	4	243
2014	Indeterminate (permanent)	12	17	26	6	7	27	6	42	20	8834
2014	Seasonal	16	20	37	11	5	5	5	41	18	19
2014	Term	15	14	21	3	3	29	14	52	11	153
2014	Casual	22	9	10	2	1	37	19	70	7	69
2014	Student	27	11	15	1	1	29	15	68	5	200

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	28	25	8	9	12	2	52	20	6736
2017	Seasonal	17	8	42	0	8	8	16	33	11	12
2017	Term	34	26	20	3	2	13	2	71	6	107
2017	Casual	31	28	2	4	2	23	10	89	9	56
2017	Student	48	23	7	4	1	13	4	86	6	243
2014	Indeterminate (permanent)	18	27	24	7	8	16	1	54	18	8825
2014	Seasonal	32	26	27	5	5	5	0	61	11	19
2014	Term	28	24	19	3	2	19	3	68	7	153
2014	Casual	44	17	7	3	1	19	9	84	6	69
2014	Student	36	21	13	2	2	19	5	77	6	202
2011	Indeterminate (permanent)	26	37	18	7	5	7	0	68	13	9501
2011	Seasonal	33	38	21	3	1	2	1	74	5	90
2011	Term	43	33	10	3	1	10	0	85	4	159
2011	Casual	56	23	10	3	0	7	1	86	3	76
2011	Student	39	31	16	4	1	7	2	77	6	189

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	24	76	6739
2017	Term	11	89	107
2017	Casual	14	86	56
2017	Student	10	90	243
2014	Indeterminate (permanent)	19	81	8812
2014	Term	8	92	153
2014	Casual	7	93	69
2014	Student	5	95	202

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	77	23	1586
2017	Student	60	40	25
2014	Indeterminate (permanent)	76	24	1667
2014	Term	75	25	12
2014	Student	91	9	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	40	35	6	11	7	1	0	75	18	1215
2017	Student	53	33	7	0	0	0	7	93	0	15
2014	Indeterminate (permanent)	40	35	7	11	8	0	0	75	18	1266
2014	Student	60	30	0	0	0	0	10	100	0	10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	51	10	5	2	1	2	82	7	6754
2017	Seasonal	8	75	8	0	0	0	8	91	0	12
2017	Term	22	44	9	13	5	3	3	70	20	107
2017	Casual	12	26	8	2	4	16	32	73	11	56
2017	Student	17	15	7	7	9	14	31	58	29	243
2014	Indeterminate (permanent)	28	53	10	5	2	1	2	83	7	8835
2014	Seasonal	16	58	16	5	0	0	5	78	6	19
2014	Term	17	37	19	12	8	5	3	58	21	153
2014	Casual	13	24	6	7	4	14	32	68	22	69
2014	Student	11	9	6	5	9	13	45	49	36	202
2011	Indeterminate (permanent)	27	53	9	7	2	1	2	82	8	9516
2011	Seasonal	13	43	17	19	4	3	0	59	24	90
2011	Term	17	45	15	16	2	4	1	64	19	159
2011	Casual	21	20	9	8	5	5	33	65	21	76
2011	Student	11	16	8	6	11	8	41	52	33	189
2008	Indeterminate (permanent)	27	49	11	8	3	1	2	78	11	8257
2008	Seasonal	9	45	17	25	0	5	0	56	26	23
2008	Term	9	43	19	15	7	2	6	56	23	171
2008	Casual	27	29	10	3	12	8	12	69	19	37
2008	Student	9	12	11	7	8	12	43	45	32	197

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	7	22	23	16	16	12	4	34	38	6750
2017	Seasonal	8	8	8	25	34	8	8	20	70	12
2017	Term	14	15	25	6	7	26	7	43	20	107
2017	Casual	8	17	9	2	5	26	32	60	17	56
2017	Student	13	11	10	3	2	22	39	61	14	242
2014	Indeterminate (permanent)	7	24	24	14	12	13	5	39	32	8832
2014	Seasonal	11	21	32	21	5	0	10	35	29	19
2014	Term	11	13	24	9	4	25	14	39	22	153
2014	Casual	3	14	7	9	0	23	44	51	27	69
2014	Student	7	4	13	0	4	21	50	41	13	202
2011	Indeterminate (permanent)	8	27	23	15	11	13	3	41	32	9508
2011	Seasonal	4	23	28	14	9	18	3	35	30	90
2011	Term	10	21	21	10	8	25	6	44	26	157
2011	Casual	13	12	18	3	5	17	32	48	16	76
2011	Student	7	8	11	4	5	21	44	43	25	189

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	36	15	8	6	6	2	70	15	6754
2017	Seasonal	8	50	25	0	0	8	8	70	0	12
2017	Term	34	32	13	5	0	13	3	79	6	107
2017	Casual	28	19	9	6	0	13	26	76	9	56
2017	Student	27	9	8	2	1	22	32	77	6	243
2014	Indeterminate (permanent)	29	37	14	7	4	6	2	72	12	8832
2014	Seasonal	21	37	11	16	11	0	5	61	28	19
2014	Term	37	31	10	2	1	13	4	83	4	152
2014	Casual	18	19	10	2	0	21	30	76	3	69
2014	Student	17	5	7	1	2	23	46	69	8	202
2011	Indeterminate (permanent)	30	36	13	7	5	6	2	72	13	9525
2011	Seasonal	26	39	20	1	2	11	1	73	4	90
2011	Term	35	33	13	2	1	13	4	81	3	158
2011	Casual	33	20	5	1	1	11	27	87	4	77
2011	Student	19	11	10	2	1	16	41	70	7	189
2008	Indeterminate (permanent)	28	39	14	7	4	6	2	73	12	8252
2008	Seasonal	27	36	29	0	0	9	0	68	0	23
2008	Term	26	35	13	2	2	16	6	78	5	171
2008	Casual	26	24	10	0	5	26	9	77	8	37
2008	Student	19	15	6	0	2	18	40	82	5	197

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	29	19	12	13	9	2	52	28	6737
2017	Seasonal	8	17	33	17	17	0	8	27	36	12
2017	Term	28	33	14	3	2	17	3	77	6	107
2017	Casual	19	26	6	6	2	15	27	77	13	56
2017	Student	23	11	8	1	1	23	33	76	5	243
2014	Indeterminate (permanent)	18	31	17	11	11	9	2	55	25	8832
2014	Seasonal	21	32	21	11	11	0	5	56	22	19
2014	Term	32	23	18	2	3	18	4	70	6	153
2014	Casual	16	13	14	3	0	23	31	64	7	68
2014	Student	15	4	8	1	2	22	47	64	9	201
2011	Indeterminate (permanent)	20	33	16	11	9	8	2	59	22	9501
2011	Seasonal	17	38	23	4	3	13	1	63	9	90
2011	Term	26	29	18	6	4	15	3	67	12	159
2011	Casual	36	17	7	1	1	11	27	85	4	77
2011	Student	18	10	10	2	2	17	41	67	9	188
2008	Indeterminate (permanent)	22	34	16	12	10	5	2	60	23	8239
2008	Seasonal	31	22	22	16	0	9	0	58	18	23
2008	Term	24	31	13	6	2	16	7	72	11	171
2008	Casual	35	26	7	3	0	12	17	86	4	36
2008	Student	22	19	8	3	4	9	36	73	12	197

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	38	30	11	9	10	1	0	69	20	6746
2017	Seasonal	25	42	16	8	8	0	0	67	17	12
2017	Term	54	29	4	8	2	1	1	86	11	107
2017	Casual	61	28	5	2	2	2	0	91	4	55
2017	Student	60	22	7	5	3	2	1	84	9	241

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	38	28	14	8	10	2	0	68	18	6743
2017	Seasonal	59	16	16	0	8	0	0	75	8	12
2017	Term	54	24	11	6	2	2	1	80	8	106
2017	Casual	55	31	9	4	0	2	0	87	4	56
2017	Student	63	17	10	3	4	2	1	83	7	240

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	18	41	18	11	10	2	0	60	22	6745
2017	Seasonal	8	42	34	0	0	8	8	60	0	12
2017	Term	33	32	20	8	3	3	0	67	12	106
2017	Casual	28	26	13	11	2	19	1	68	16	56
2017	Student	31	33	14	7	3	10	2	73	12	243

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	8	28	18	21	23	1	37	45	6741
2017	Seasonal	8	16	25	33	17	0	25	50	12
2017	Term	22	39	21	11	5	2	62	17	107
2017	Casual	25	29	21	13	4	8	59	18	56
2017	Student	28	37	16	9	4	5	69	14	243

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	25	27	20	12	14	0	2	52	27	6729
2017	Seasonal	25	0	25	25	17	0	8	27	46	12
2017	Term	31	18	17	12	16	4	3	52	30	107
2017	Casual	15	26	31	5	16	0	6	44	23	56
2017	Student	27	30	19	7	14	0	2	59	22	243

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	26	25	17	15	0	1	43	32	6741
2017	Seasonal	25	34	17	8	8	0	8	64	18	12
2017	Term	33	30	20	11	6	0	1	63	17	107
2017	Casual	34	27	16	5	11	2	5	66	17	56
2017	Student	44	26	19	8	1	1	2	72	9	243

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	28	22	13	10	1	4	53	24	6721
2017	Seasonal	34	34	17	0	0	0	16	80	0	12
2017	Term	34	28	20	11	4	1	3	64	15	106
2017	Casual	49	19	15	2	4	2	9	77	6	56
2017	Student	62	16	9	3	2	1	7	85	5	243

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	10	16	20	21	31	1	1	26	53	6732
2017	Seasonal	17	0	0	17	50	0	16	20	80	12
2017	Term	21	29	18	14	16	0	2	51	30	106
2017	Casual	25	18	14	22	9	3	9	49	35	56
2017	Student	38	18	17	13	9	1	4	58	23	243

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	24	17	7	6	1	9	66	15	6727
2017	Seasonal	17	25	17	17	8	0	16	50	30	12
2017	Term	54	19	12	3	2	0	10	81	6	107
2017	Casual	50	19	13	2	4	2	10	78	7	56
2017	Student	62	19	7	4	2	0	5	86	6	243

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	19	26	24	15	15	0	1	45	30	6706
2017	Seasonal	8	17	25	8	34	0	8	27	46	12
2017	Term	43	25	19	8	3	0	2	70	11	106
2017	Casual	36	28	9	10	11	2	3	68	23	55
2017	Student	40	29	19	8	3	0	2	70	11	243

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	16	28	25	17	12	1	1	45	30	6708
2017	Seasonal	8	16	25	34	8	0	8	27	46	12
2017	Term	41	24	19	7	4	2	3	68	12	106
2017	Casual	40	21	18	8	6	0	7	66	15	55
2017	Student	50	26	12	6	2	0	4	79	9	242

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	25	25	19	16	1	1	40	35	6707
2017	Seasonal	17	34	8	17	8	0	16	60	30	12
2017	Term	30	29	24	9	3	1	3	62	13	106
2017	Casual	38	31	17	4	6	2	2	72	10	55
2017	Student	48	27	14	6	2	0	3	77	8	242

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	19	27	22	16	13	1	1	47	30	6716
2017	Seasonal	17	17	34	17	0	0	16	40	20	12
2017	Term	38	29	19	6	5	1	2	69	11	106
2017	Casual	27	30	18	13	10	0	2	59	23	55
2017	Student	49	21	17	6	5	0	2	72	11	242

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	21	29	23	15	11	1	2	51	26	6700
2017	Seasonal	8	25	34	17	0	0	16	40	20	12
2017	Term	42	22	26	4	1	1	4	67	5	105
2017	Casual	31	27	21	6	11	2	2	60	18	55
2017	Student	53	23	12	5	2	1	2	79	8	243

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	40	26	17	9	6	0	2	68	15	6747
2017	Seasonal	33	34	25	0	0	0	8	73	0	12
2017	Term	56	21	13	4	1	1	3	81	5	107
2017	Casual	61	17	8	2	7	0	5	82	10	55
2017	Student	69	20	5	2	1	0	2	91	3	243

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	56	18	9	6	6	1	2	77	13	6736
2017	Seasonal	64	18	0	9	0	0	9	90	10	11
2017	Term	72	7	6	5	2	1	8	87	7	107
2017	Casual	65	9	4	8	8	2	5	79	16	56
2017	Student	79	12	3	2	1	1	2	94	3	243

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	32	13	6	4	0	1	77	10	6743
2017	Seasonal	33	8	34	8	8	0	8	45	18	12
2017	Term	57	28	8	2	2	0	3	87	4	107
2017	Casual	60	19	6	4	7	2	3	83	11	56
2017	Student	61	23	8	5	1	0	2	86	6	242

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	24	13	9	8	1	2	69	18	6737
2017	Seasonal	33	8	17	17	17	0	8	45	36	12
2017	Term	61	21	8	3	2	0	5	86	5	107
2017	Casual	66	11	5	4	9	2	3	81	14	56
2017	Student	75	15	4	3	2	0	2	92	5	243

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	47	12	6	3	2	30	86	6	6737
2017	Seasonal	50	8	0	0	0	42	100	0	12
2017	Term	59	5	4	2	0	31	92	2	107
2017	Casual	65	4	4	2	0	26	92	3	56
2017	Student	72	5	1	1	0	21	97	2	239

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	54	23	10	4	2	1	6	83	7	6703
2017	Seasonal	50	25	8	8	0	0	8	82	9	12
2017	Term	70	8	7	0	1	1	12	90	1	105
2017	Casual	68	9	4	10	2	0	8	84	12	56
2017	Student	67	18	8	1	1	0	4	89	3	241

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	64	19	6	3	3	1	4	88	6	6743
2017	Seasonal	33	8	17	8	25	0	8	45	36	12
2017	Term	21	11	23	15	27	0	3	33	43	107
2017	Casual	33	15	16	16	12	0	8	52	31	56
2017	Student	53	18	6	8	9	0	5	76	17	243

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	46	31	13	4	3	0	3	79	7	6734
2017	Seasonal	16	34	25	17	0	0	8	54	18	12
2017	Term	58	22	7	4	1	1	7	87	5	106
2017	Casual	51	25	12	0	6	0	5	81	6	56
2017	Student	64	25	3	4	2	0	3	91	6	242

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	8	26	39	17	9	0	0	34	27	6753
2017	Seasonal	16	16	25	25	17	0	0	33	42	12
2017	Term	14	36	30	16	3	0	1	50	19	107
2017	Casual	26	35	24	9	5	0	0	61	15	56
2017	Student	26	48	21	3	0	1	0	75	3	243

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	24	39	17	7	0	24	37	6737
2017	Seasonal	0	42	25	16	16	0	33	42	12
2017	Term	4	15	35	28	17	1	46	19	107
2017	Casual	9	21	23	20	25	2	46	31	56
2017	Student	3	8	37	27	24	1	52	11	240

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	37	28	16	6	6	6	1	40	60	6753
2017	Seasonal	16	25	34	0	17	0	8	18	82	12
2017	Term	32	18	20	10	10	8	2	36	64	107
2017	Casual	27	12	23	8	17	10	3	31	69	56
2017	Student	26	19	20	14	10	9	2	29	71	243

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	3704
2017	Term	48	62
2017	Casual	67	32
2017	Student	60	151

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	27	3704
2017	Term	34	62
2017	Casual	41	32
2017	Student	51	151

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	21	3704
2017	Term	28	62
2017	Casual	48	32
2017	Student	33	151

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	56	3704
2017	Term	21	62
2017	Casual	10	32
2017	Student	34	151

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	3704
2017	Term	0	62
2017	Casual	0	32
2017	Student	3	151

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	30	3704
2017	Term	32	62
2017	Casual	38	32
2017	Student	17	151

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Indeterminate (permanent)	10	58	15	7	3	8	3596
2017	Term	11	46	24	12	1	6	60
2017	Casual	9	39	20	22	3	6	32
2017	Student	13	59	16	5	1	6	151

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	8	21	19	15	25	2	10	33	45	3739
2017	Term	23	22	13	17	21	0	3	47	39	62
2017	Casual	14	20	32	12	19	0	3	35	32	33
2017	Student	29	22	10	18	10	4	7	57	31	152

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	4	14	19	14	26	4	20	24	51	3731
2017	Term	12	22	13	15	22	3	12	41	44	62
2017	Casual	8	25	9	9	34	3	12	39	50	33
2017	Student	14	17	13	15	20	8	13	39	44	151

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 102. What is your current employee status?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.