2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CH

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	43	36	10	11	79	11	30
2017	CH-02	31	37	18	14	68	14	16
2014	CH	44	47	6	3	91	3	32
2014	CH-02	37	63	0	0	100	0	11
2014	CH-03	42	41	8	8	83	8	12
2011	CH	53	33	7	7	86	7	43
2011	CH-02	40	40	5	15	80	15	20
2011	CH-03	64	36	0	0	100	0	11

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	33	23	21	3	0	0	53	24	30
2017	CH-02	12	31	25	26	6	0	0	43	32	16

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	53	40	7	0	93	0	30
2017	CH-02	43	45	12	0	88	0	16
2014	CH	50	41	6	3	91	3	32
2014	CH-02	36	64	0	0	100	0	11
2014	CH-03	67	8	17	8	75	8	12
2011	CH	63	30	5	2	93	2	43
2011	CH-02	45	45	5	5	90	5	20
2011	CH-03	82	18	0	0	100	0	11

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	43	40	11	7	83	7	30
2017	CH-02	37	37	20	6	74	6	16
2014	CH	50	34	9	6	84	6	32
2014	CH-02	55	36	9	0	91	0	11
2014	CH-03	59	25	0	17	83	17	12
2011	CH	56	37	5	2	93	2	43
2011	CH-02	45	45	5	5	90	5	20
2011	CH-03	64	36	0	0	100	0	11

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	10	30	33	17	11	0	40	27	30
2017	CH-02	12	25	49	0	14	0	37	14	16
2014	CH	29	37	25	6	0	3	68	6	32
2014	CH-02	46	36	18	0	0	0	82	0	11
2014	CH-03	26	33	41	0	0	0	59	0	12
2011	CH	37	37	19	2	2	2	76	5	43
2011	CH-02	40	45	10	5	0	0	85	5	20
2011	CH-03	55	9	27	0	9	0	64	9	11

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	10	36	20	20	14	46	34	30
2017	CH-02	12	43	18	12	14	55	26	16
2014	CH	32	34	25	9	0	66	9	32
2014	CH-02	46	36	9	9	0	82	9	11
2014	CH-03	26	41	33	0	0	67	0	12
2011	CH	40	37	16	7	0	77	7	43
2011	CH-02	50	25	20	5	0	75	5	20
2011	CH-03	45	36	9	9	0	82	9	11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	23	17	13	17	13	0	46	35	30
2017	CH-02	18	18	25	6	20	12	0	42	30	16
2014	CH	29	25	16	9	9	9	3	61	21	32
2014	CH-02	37	18	27	18	0	0	0	55	18	11
2014	CH-03	26	33	8	0	17	17	0	70	20	12
2011	CH	35	14	21	16	5	7	2	54	23	43
2011	CH-02	40	20	15	15	0	10	0	67	17	20
2011	CH-03	36	9	27	9	18	0	0	45	27	11

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	23	17	7	7	3	3	67	14	30
2017	CH-02	31	25	26	6	6	0	6	59	13	16
2014	CH	53	31	6	6	3	0	0	84	9	32
2014	CH-02	27	55	9	9	0	0	0	82	9	11
2014	CH-03	75	8	0	8	8	0	0	83	17	12
2011	CH	58	33	9	0	0	0	0	91	0	43
2011	CH-02	55	25	20	0	0	0	0	80	0	20
2011	CH-03	64	36	0	0	0	0	0	100	0	11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	38	52	3	0	3	3	93	4	29
2017	CH-02	31	69	0	0	0	0	100	0	16
2014	CH	41	47	9	0	3	0	88	3	32
2014	CH-02	9	91	0	0	0	0	100	0	11
2014	CH-03	50	25	17	0	8	0	75	8	12
2011	CH	53	23	16	7	0	0	77	7	43
2011	CH-02	55	20	15	10	0	0	75	10	20
2011	CH-03	55	18	18	9	0	0	73	9	11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	56	27	10	0	7	89	0	30
2017	CH-02	55	32	12	0	0	88	0	16
2014	CH	69	22	6	3	0	91	3	32
2014	CH-02	64	36	0	0	0	100	0	11
2014	CH-03	75	8	8	8	0	83	8	12

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	20	26	17	0	24	43	22	30
2017	CH-02	18	6	37	18	0	20	31	23	16
2014	CH	22	28	25	6	6	12	57	14	32
2014	CH-02	36	36	18	9	0	0	73	9	11
2014	CH-03	26	8	33	8	8	17	40	20	12
2011	CH	38	26	17	2	2	14	75	6	42
2011	CH-02	47	26	11	5	5	5	78	11	19
2011	CH-03	36	9	27	0	0	27	63	0	11

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	23	13	24	30	7	28	57	30
2017	CH-02	6	18	18	26	25	6	26	54	16
2014	CH	22	25	22	25	6	0	47	31	32
2014	CH-02	36	36	18	9	0	0	73	9	11
2014	CH-03	26	17	17	33	8	0	42	41	12
2011	CH	30	33	16	12	2	7	68	15	43
2011	CH-02	45	35	5	10	5	0	80	15	20
2011	CH-03	36	9	18	18	0	18	56	22	11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	13	27	17	33	7	18	53	30
2017	CH-02	6	12	32	12	31	6	20	46	16
2014	CH	16	25	13	19	19	9	45	41	32
2014	CH-02	18	45	9	18	0	9	70	20	11
2014	CH-03	26	17	8	25	17	8	46	45	12
2011	CH	19	26	23	16	0	16	53	19	43
2011	CH-02	35	30	15	15	0	5	68	16	20
2011	CH-03	9	18	18	18	0	36	43	29	11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	20	11	30	26	10	26	62	30
2017	CH-02	6	25	14	18	37	0	31	55	16
2014	CH	16	13	19	22	12	19	35	42	32
2014	CH-02	36	18	27	9	0	9	60	10	11
2014	CH-03	8	9	17	33	8	25	23	55	12
2011	CH	21	30	26	5	7	12	58	13	43
2011	CH-02	35	20	20	5	5	15	65	12	20
2011	CH-03	18	36	27	0	18	0	55	18	11

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	20	26	27	17	7	25	47	30
2017	CH-02	6	18	37	20	18	0	25	38	16
2014	CH	10	34	16	19	6	16	52	30	32
2014	CH-02	18	54	9	18	0	0	72	18	11
2014	CH-03	9	17	17	17	17	25	34	44	12
2011	CH	21	26	30	12	5	7	50	18	43
2011	CH-02	45	20	20	10	5	0	65	15	20
2011	CH-03	0	36	27	9	9	18	44	22	11

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	33	26	17	10	46	27	30
2017	CH-02	6	25	37	20	12	31	32	16
2014	CH	19	56	9	12	3	75	16	32
2014	CH-02	18	64	9	0	9	82	9	11
2014	CH-03	17	42	8	33	0	59	33	12
2011	CH	30	42	23	5	0	72	5	43
2011	CH-02	20	40	35	5	0	60	5	20
2011	CH-03	27	45	27	0	0	73	0	11

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	37	17	7	0	0	0	77	7	30
2017	CH-02	25	51	18	6	0	0	0	75	6	16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	20	23	13	7	31	3	35	30	30
2017	CH-02	0	12	25	6	12	38	6	22	33	16
2014	CH	16	13	26	16	6	22	0	37	29	31
2014	CH-02	10	10	30	20	0	30	0	29	28	10
2014	CH-03	25	0	25	9	17	25	0	33	34	12

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	40	10	3	3	3	83	7	30
2017	CH-02	31	51	18	0	0	0	82	0	16
2014	CH	50	28	12	6	3	0	78	9	32
2014	CH-02	36	55	9	0	0	0	91	0	11
2014	CH-03	50	17	8	17	8	0	67	25	12
2011	CH	35	47	5	14	0	0	81	14	43
2011	CH-02	40	30	5	25	0	0	70	25	20
2011	CH-03	18	64	9	9	0	0	82	9	11

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	30	47	13	3	3	3	79	7	30
2017	CH-02	18	57	18	0	0	6	80	0	16
2014	CH	56	37	0	6	0	0	94	6	32
2014	CH-02	27	63	0	9	0	0	91	9	11
2014	CH-03	83	8	0	8	0	0	92	8	12
2011	CH	63	28	5	2	2	0	91	5	43
2011	CH-02	60	30	5	0	5	0	90	5	20
2011	CH-03	73	9	9	9	0	0	82	9	11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	44	23	10	0	10	0	63	11	30
2017	CH-02	0	45	37	18	0	0	0	45	18	16
2014	CH	25	31	34	0	6	3	0	58	6	32
2014	CH-02	18	27	45	0	9	0	0	45	9	11
2014	CH-03	26	17	50	0	8	0	0	42	8	12
2011	CH	51	26	12	2	5	2	2	80	7	43
2011	CH-02	40	25	15	5	10	5	0	68	16	20
2011	CH-03	64	18	18	0	0	0	0	82	0	11

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	30	50	7	13	0	80	13	30
2017	CH-02	37	38	12	12	0	75	12	16
2014	CH	34	35	9	6	16	69	22	32
2014	CH-02	45	36	9	9	0	82	9	11
2014	CH-03	33	34	8	0	25	67	25	12
2011	CH	58	35	2	5	0	93	5	43
2011	CH-02	60	35	0	5	0	95	5	20
2011	CH-03	64	27	0	9	0	91	9	11

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	53	40	7	0	93	0	30
2017	CH-02	37	55	8	0	92	0	16
2014	CH	72	25	3	0	97	0	32
2014	CH-02	82	18	0	0	100	0	11
2014	CH-03	67	33	0	0	100	0	12
2011	CH	65	26	7	2	91	2	43
2011	CH-02	55	35	5	5	90	5	20
2011	CH-03	73	18	9	0	91	0	11

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	30	7	3	89	3	30
2017	CH-02	49	37	8	6	86	6	16
2014	CH	75	22	3	0	97	0	32
2014	CH-02	82	18	0	0	100	0	11
2014	CH-03	75	25	0	0	100	0	12
2011	CH	58	33	5	5	91	5	43
2011	CH-02	50	35	10	5	85	5	20
2011	CH-03	55	36	0	9	91	9	11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	20	17	36	11	3	34	49	30
2017	CH-02	12	18	25	25	20	0	31	45	16
2014	CH	31	22	19	16	12	0	53	28	32
2014	CH-02	27	54	9	9	0	0	82	9	11
2014	CH-03	26	8	8	33	25	0	34	58	12
2011	CH	37	47	14	2	0	0	84	2	43
2011	CH-02	30	60	10	0	0	0	90	0	20
2011	CH-03	64	27	0	9	0	0	91	9	11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	20	13	36	24	0	0	26	60	30
2017	CH-02	6	18	12	31	32	0	0	25	63	16
2014	CH	19	28	9	22	12	3	6	52	38	32
2014	CH-02	36	27	9	18	9	0	0	64	27	11
2014	CH-03	8	26	17	25	25	0	0	34	50	12
2011	CH	23	33	9	14	14	0	7	60	30	43
2011	CH-02	30	30	5	25	10	0	0	60	35	20
2011	CH-03	18	9	27	9	27	0	9	30	40	11

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	54	13	17	3	67	20	30
2017	CH-02	12	57	12	12	6	69	18	16
2014	CH	34	47	9	9	0	81	9	32
2014	CH-02	18	64	18	0	0	82	0	11
2014	CH-03	50	25	8	17	0	75	17	12
2011	CH	49	33	14	5	0	81	5	43
2011	CH-02	40	35	20	5	0	75	5	20
2011	CH-03	55	36	0	9	0	91	9	11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	36	37	20	3	3	74	7	30
2017	CH-02	31	38	25	0	6	69	6	16
2014	CH	41	47	6	0	6	88	6	32
2014	CH-02	27	64	9	0	0	91	0	11
2014	CH-03	42	33	8	0	17	75	17	12

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	26	46	3	17	7	73	24	30
2017	CH-02	31	43	6	14	6	74	20	16
2014	CH	47	37	9	6	0	84	6	32
2014	CH-02	64	27	9	0	0	91	0	11
2014	CH-03	50	17	17	17	0	67	17	12
2011	CH	56	30	7	7	0	86	7	43
2011	CH-02	50	35	15	0	0	85	0	20
2011	CH-03	64	27	0	9	0	91	9	11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	30	17	17	13	7	3	48	33	30
2017	CH-02	12	31	20	6	18	6	6	49	28	16

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	56	24	7	7	3	3	83	10	30
2017	CH-02	49	32	12	0	0	6	87	0	16
2014	CH	53	13	22	0	9	3	68	10	32
2014	CH-02	55	9	27	0	0	9	70	0	11
2014	CH-03	58	26	0	0	17	0	83	17	12
2011	CH	58	19	14	5	2	2	79	7	43
2011	CH-02	55	15	20	10	0	0	70	10	20
2011	CH-03	73	27	0	0	0	0	100	0	11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	26	20	14	10	10	3	17	58	25	30
2017	CH-02	18	18	20	6	0	6	31	59	10	16
2014	CH	25	28	19	12	9	3	3	56	23	32
2014	CH-02	18	36	18	18	0	9	0	60	20	11
2014	CH-03	50	17	17	0	8	0	8	72	9	12
2011	CH	37	30	7	9	5	5	7	76	16	43
2011	CH-02	30	30	5	10	5	10	10	75	19	20
2011	CH-03	55	27	9	0	0	0	9	90	0	11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	30	30	24	7	7	3	62	14	30
2017	CH-02	37	31	20	6	6	0	68	12	16
2014	CH	31	28	22	9	9	0	60	19	32
2014	CH-02	64	27	0	9	0	0	91	9	11
2014	CH-03	25	34	33	0	8	0	59	8	12
2011	CH	33	33	17	7	10	0	67	17	42
2011	CH-02	53	37	5	5	0	0	89	5	19
2011	CH-03	36	36	18	0	9	0	73	9	11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	79	11	3	0	3	3	96	0	30
2017	CH-02	80	14	6	0	0	0	94	0	16
2014	CH	72	25	0	3	0	0	97	3	32
2014	CH-02	73	27	0	0	0	0	100	0	11
2014	CH-03	83	8	0	8	0	0	92	8	12
2011	CH	77	21	2	0	0	0	98	0	43
2011	CH-02	70	25	5	0	0	0	95	0	20
2011	CH-03	91	9	0	0	0	0	100	0	11

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CH	17	40	43	30
2017	CH-02	14	49	37	16
2014	CH	22	47	31	32
2014	CH-02	18	37	45	11
2014	CH-03	25	59	17	12
2011	CH	12	56	33	43
2011	CH-02	15	50	35	20
2011	CH-03	0	64	36	11

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	33	20	3	3	0	74	7	30
2017	CH-02	38	31	25	0	6	0	69	6	16
2014	CH	47	44	3	6	0	0	91	6	32
2014	CH-02	55	45	0	0	0	0	100	0	11
2014	CH-03	50	25	8	17	0	0	75	17	12
2011	CH	37	42	12	7	0	2	81	7	43
2011	CH-02	30	35	15	15	0	5	68	16	20
2011	CH-03	27	64	9	0	0	0	91	0	11

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	31	36	7	10	0	47	17	30
2017	CH-02	18	51	12	6	12	0	69	18	16
2014	CH	19	44	25	12	0	0	63	12	32
2014	CH-02	27	46	27	0	0	0	73	0	11
2014	CH-03	26	33	25	17	0	0	59	17	12
2011	CH	26	42	19	9	0	5	71	10	43
2011	CH-02	30	35	15	15	0	5	68	16	20
2011	CH-03	27	45	9	9	0	9	80	10	11

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	21	52	21	0	21	27	29
2017	CH-02	0	12	63	25	0	25	12	16
2014	CH	9	12	47	16	16	31	22	32
2014	CH-02	0	18	36	18	27	46	18	11
2014	CH-03	8	8	42	25	17	41	17	12
2011	CH	16	7	33	26	19	44	23	43
2011	CH-02	15	0	30	20	35	55	15	20
2011	CH-03	27	9	18	36	9	45	36	11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	21	38	17	14	3	8	19	63	29
2017	CH-02	25	18	12	25	6	14	36	50	16
2014	CH	9	6	19	44	16	6	64	17	32
2014	CH-02	0	9	0	73	9	9	90	10	11
2014	CH-03	17	0	17	42	25	0	67	17	12
2011	CH	7	9	28	33	23	0	56	16	43
2011	CH-02	5	0	25	30	40	0	70	5	20
2011	CH-03	18	0	18	45	18	0	64	18	11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	27	31	21	10	10	0	21	58	29
2017	CH-02	25	12	38	18	6	0	25	37	16
2014	CH	22	25	28	12	9	3	23	48	32
2014	CH-02	0	36	27	18	18	0	36	36	11
2014	CH-03	25	17	33	17	8	0	25	42	12
2011	CH	19	9	23	35	14	0	49	28	43
2011	CH-02	15	5	25	30	25	0	55	20	20
2011	CH-03	18	0	27	45	9	0	55	18	11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	21	31	34	3	4	39	29	29
2017	CH-02	0	18	25	43	6	8	53	20	16
2014	CH	6	9	31	44	10	0	53	16	32
2014	CH-02	0	9	27	36	28	0	64	9	11
2014	CH-03	8	0	26	66	0	0	66	8	12
2011	CH	5	12	30	28	26	0	53	16	43
2011	CH-02	10	5	5	35	45	0	80	15	20
2011	CH-03	0	9	45	27	18	0	45	9	11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	17	26	13	3	0	0	17	57	30
2017	CH-02	26	18	25	25	6	0	0	31	45	16
2014	CH	12	19	25	28	13	3	0	42	32	32
2014	CH-02	0	9	9	45	27	9	0	80	10	11
2014	CH-03	0	17	41	33	8	0	0	41	17	12
2011	CH	12	21	16	33	16	0	2	50	33	43
2011	CH-02	10	5	5	45	30	0	5	79	16	20
2011	CH-03	0	27	18	45	9	0	0	55	27	11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	14	35	24	14	7	0	40	22	29
2017	CH-02	0	12	45	25	18	0	0	43	12	16
2014	CH	0	3	16	34	41	0	6	80	3	32
2014	CH-02	0	0	9	45	36	0	9	90	0	11
2014	CH-03	0	8	17	25	50	0	0	75	8	12
2011	CH	2	12	16	28	35	2	5	68	15	43
2011	CH-02	0	10	15	30	40	0	5	74	11	20
2011	CH-03	9	0	27	18	45	0	0	64	9	11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	21	21	32	14	3	7	3	19	46	29
2017	CH-02	12	12	38	18	6	12	0	28	28	16
2014	CH	12	25	31	22	3	0	6	27	40	32
2014	CH-02	0	18	27	46	9	0	0	55	18	11
2014	CH-03	8	25	59	8	0	0	0	8	33	12

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	17	7	11	23	3	58	35	30
2017	CH-02	25	31	0	14	31	0	55	45	16
2014	CH	41	34	6	6	9	3	77	16	32
2014	CH-02	27	45	9	9	9	0	73	18	11
2014	CH-03	50	17	8	8	17	0	67	25	12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	43	30	11	13	3	73	17	30
2017	CH-02	37	37	14	6	6	74	12	16
2014	CH	56	41	3	0	0	97	0	32
2014	CH-02	36	55	9	0	0	91	0	11
2014	CH-03	75	25	0	0	0	100	0	12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	30	33	20	4	10	3	72	5	30
2017	CH-02	25	31	25	8	6	6	63	9	16
2014	CH	41	25	16	3	16	0	78	4	32
2014	CH-02	55	36	0	9	0	0	91	9	11
2014	CH-03	50	8	8	0	33	0	88	0	12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	31	45	10	10	3	79	11	29
2017	CH-02	37	38	12	12	0	75	12	16
2014	CH	47	34	9	0	9	90	0	32
2014	CH-02	55	36	9	0	0	91	0	11
2014	CH-03	59	17	8	0	17	90	0	12
2011	CH	35	53	2	2	7	95	3	43
2011	CH-02	35	60	0	5	0	95	5	20
2011	CH-03	55	27	0	0	18	100	0	11

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	53	17	10	0	73	10	30
2017	CH-02	12	55	26	6	0	68	6	16
2014	CH	47	37	12	3	0	84	3	32
2014	CH-02	55	27	9	9	0	82	9	11
2014	CH-03	50	41	8	0	0	92	0	12
2011	CH	49	35	12	2	2	86	2	43
2011	CH-02	50	30	15	0	5	84	0	20
2011	CH-03	64	18	9	9	0	82	9	11

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	23	26	21	7	10	3	10	57	19	30
2017	CH-02	18	25	26	6	12	0	12	49	21	16
2014	CH	22	50	9	9	3	3	3	77	13	32
2014	CH-02	9	73	0	9	9	0	0	82	18	11
2014	CH-03	25	34	17	17	0	0	8	64	18	12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	47	36	17	0	0	0	0	83	0	30
2017	CH-02	57	25	18	0	0	0	0	82	0	16
2014	CH	47	44	3	3	0	3	0	94	3	32
2014	CH-02	37	63	0	0	0	0	0	100	0	11
2014	CH-03	50	26	8	8	0	8	0	82	9	12
2011	CH	42	37	9	0	2	7	2	87	3	43
2011	CH-02	45	40	15	0	0	0	0	85	0	20
2011	CH-03	36	27	0	0	9	18	9	88	13	11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	37	17	13	3	7	7	62	19	30
2017	CH-02	12	32	25	12	6	6	6	51	21	16
2014	CH	22	34	19	12	6	3	3	60	20	32
2014	CH-02	9	55	27	9	0	0	0	64	9	11
2014	CH-03	17	17	17	17	17	8	8	40	40	12
2011	CH	28	30	12	19	0	7	5	66	21	43
2011	CH-02	30	30	15	20	0	0	5	63	21	20
2011	CH-03	27	18	9	18	0	18	9	63	25	11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	14	36	10	7	7	7	39	19	30
2017	CH-02	12	14	43	12	6	6	6	30	21	16
2014	CH	13	25	31	13	12	6	0	40	27	32
2014	CH-02	0	18	55	27	0	0	0	18	27	11
2014	CH-03	17	17	17	0	33	17	0	40	40	12
2011	CH	9	28	33	16	2	5	7	42	21	43
2011	CH-02	5	35	20	30	0	0	10	44	33	20
2011	CH-03	0	9	55	0	9	18	9	13	13	11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	26	10	13	10	21	3	57	30	30
2017	CH-02	12	25	12	18	12	14	6	46	38	16
2014	CH	6	22	31	6	9	22	3	38	21	32
2014	CH-02	0	9	64	9	9	9	0	10	20	11
2014	CH-03	8	26	17	0	17	25	8	51	25	12
2011	CH	16	12	19	16	7	26	5	40	33	43
2011	CH-02	20	10	20	15	10	20	5	40	33	20
2011	CH-03	18	9	9	18	9	27	9	43	43	11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	67	0	17	0	83	17	30
2017	CH-02	12	75	0	12	0	88	12	16
2014	CH	53	40	0	6	0	94	6	32
2014	CH-02	73	27	0	0	0	100	0	11
2014	CH-03	50	33	0	17	0	83	17	12
2011	CH	56	37	5	0	2	93	2	43
2011	CH-02	55	45	0	0	0	100	0	20
2011	CH-03	64	27	0	0	9	91	9	11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	10	50	7	31	3	60	34	30
2017	CH-02	6	55	12	26	0	62	26	16
2014	CH	41	47	6	6	0	87	6	32
2014	CH-02	36	54	9	0	0	91	0	11
2014	CH-03	42	50	0	8	0	92	8	12
2011	CH	37	35	5	12	12	72	23	43
2011	CH-02	35	35	5	20	5	70	25	20
2011	CH-03	45	36	9	0	9	82	9	11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	34	20	7	74	7	30
2017	CH-02	25	38	31	6	63	6	16
2014	CH	44	50	3	3	94	3	32
2014	CH-02	36	64	0	0	100	0	11
2014	CH-03	50	41	0	8	92	8	12

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	47	33	3	13	0	3	83	14	30
2017	CH-02	45	37	6	12	0	0	82	12	16
2014	CH	47	19	9	22	3	0	66	25	32
2014	CH-02	64	9	9	9	9	0	73	18	11
2014	CH-03	25	26	8	41	0	0	50	41	12
2011	CH	56	23	5	16	0	0	79	16	43
2011	CH-02	50	30	5	15	0	0	80	15	20
2011	CH-03	64	0	9	27	0	0	64	27	11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	44	36	3	17	0	80	17	30
2017	CH-02	38	43	6	12	0	82	12	16
2014	CH	25	31	3	22	19	56	41	32
2014	CH-02	27	36	0	18	18	64	36	11
2014	CH-03	25	17	0	34	25	41	59	12
2011	CH	49	16	9	21	5	65	26	43
2011	CH-02	50	20	10	15	5	70	20	20
2011	CH-03	55	9	0	36	0	64	36	11

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	50	24	17	7	3	0	74	10	30
2017	CH-02	43	32	25	0	0	0	75	0	16
2014	CH	50	16	3	16	12	3	68	29	32
2014	CH-02	45	18	9	9	18	0	64	27	11
2014	CH-03	41	8	0	26	17	8	54	46	12
2011	CH	43	21	7	21	5	2	66	27	42
2011	CH-02	37	26	5	21	11	0	63	32	19
2011	CH-03	64	9	0	27	0	0	73	27	11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	10	17	3	3	3	3	75	7	30
2017	CH-02	57	12	25	0	0	0	6	74	0	16
2014	CH	84	6	0	6	0	0	3	94	6	32
2014	CH-02	91	9	0	0	0	0	0	100	0	11
2014	CH-03	75	0	0	17	0	0	8	82	18	12
2011	CH	70	16	7	7	0	0	0	86	7	43
2011	CH-02	65	10	10	15	0	0	0	75	15	20
2011	CH-03	91	9	0	0	0	0	0	100	0	11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	30	34	7	13	3	10	3	73	19	30
2017	CH-02	25	32	12	6	6	12	6	70	15	16
2014	CH	34	31	3	22	3	0	6	70	27	32
2014	CH-02	37	45	0	9	0	0	9	90	10	11
2014	CH-03	25	17	0	41	8	0	8	46	54	12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	50	33	3	7	3	3	89	7	30
2017	CH-02	45	43	6	0	6	0	93	0	16
2014	CH	41	28	19	9	3	0	71	10	32
2014	CH-02	55	27	9	9	0	0	82	9	11
2014	CH-03	42	25	17	17	0	0	67	17	12
2011	CH	49	26	12	9	0	5	78	10	43
2011	CH-02	50	30	5	15	0	0	80	15	20
2011	CH-03	64	9	18	9	0	0	73	9	11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	3	24	10	0	52	3	23	23	29
2017	CH-02	6	6	31	0	0	51	6	29	0	16
2014	CH	13	6	16	6	6	40	13	40	26	32
2014	CH-02	18	9	18	0	18	18	18	43	28	11
2014	CH-03	9	0	17	8	0	50	17	26	25	12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	10	17	30	7	3	33	0	41	15	30
2017	CH-02	12	20	37	0	0	31	0	47	0	16
2014	CH	19	12	31	0	3	34	0	48	5	32
2014	CH-02	37	9	27	0	9	18	0	56	11	11
2014	CH-03	9	8	33	0	0	50	0	34	0	12
2011	CH	19	35	19	9	2	14	2	64	14	43
2011	CH-02	30	30	15	15	5	0	5	63	21	20
2011	CH-03	0	45	9	9	0	36	0	71	14	11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	CH	100	30
2017	CH-02	100	16
2014	CH	100	32
2014	CH-02	100	11
2014	CH-03	100	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	11	23	0	50	3	51	0	30
2017	CH-02	18	20	25	0	31	6	61	0	16
2014	CH	9	12	9	3	44	22	63	9	32
2014	CH-02	18	27	9	9	9	27	71	14	11
2014	CH-03	0	0	0	0	74	26	0	0	12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	21	30	0	0	33	3	53	0	30
2017	CH-02	18	20	37	0	0	18	6	51	0	16
2014	CH	19	25	19	6	0	28	3	64	9	32
2014	CH-02	27	36	18	9	0	0	9	70	10	11
2014	CH-03	17	17	17	8	0	41	0	58	14	12
2011	CH	29	33	12	2	2	21	0	79	6	42
2011	CH-02	40	35	15	0	5	5	0	79	5	20
2011	CH-03	10	20	0	10	0	60	0	75	25	10

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2014	CH-03	0	100	12

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	60	21	0	0	0	79	0	30
2017	CH-02	12	55	32	0	0	0	68	0	16
2014	CH	13	65	22	0	0	0	78	0	32
2014	CH-02	0	63	37	0	0	0	63	0	11
2014	CH-03	17	58	25	0	0	0	75	0	12
2011	CH	14	60	9	9	5	2	76	14	43
2011	CH-02	10	55	10	10	10	5	68	21	20
2011	CH-03	9	73	9	9	0	0	82	9	11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	10	40	3	0	27	7	35	5	30
2017	CH-02	12	6	49	6	0	14	12	25	8	16
2014	CH	0	12	34	6	0	34	12	23	12	32
2014	CH-02	0	18	36	9	0	18	18	28	15	11
2014	CH-03	0	0	33	8	0	50	8	0	20	12
2011	CH	9	9	19	9	2	47	5	38	24	43
2011	CH-02	10	10	20	10	5	35	10	36	27	20
2011	CH-03	0	9	18	9	0	64	0	25	25	11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	17	10	3	3	7	82	7	30
2017	CH-02	57	18	18	0	0	6	80	0	16
2014	CH	44	44	13	0	0	0	87	0	32
2014	CH-02	36	36	27	0	0	0	73	0	11
2014	CH-03	59	33	8	0	0	0	92	0	12
2011	CH	49	35	2	2	2	9	92	5	43
2011	CH-02	35	45	5	0	5	10	89	6	20
2011	CH-03	64	18	0	0	0	18	100	0	11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	31	30	10	13	17	72	16	30
2017	CH-02	32	31	18	6	12	72	7	16
2014	CH	25	37	25	0	12	71	0	32
2014	CH-02	27	45	27	0	0	73	0	11
2014	CH-03	42	25	25	0	8	73	0	12
2011	CH	28	37	9	7	19	80	9	43
2011	CH-02	25	45	5	10	15	82	12	20
2011	CH-03	27	27	9	0	36	86	0	11

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	56	31	0	3	0	3	7	96	4	30
2017	CH-02	49	38	0	6	0	0	6	93	7	16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	21	7	3	0	7	3	89	4	30
2017	CH-02	55	26	12	0	0	0	6	87	0	16

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	7	37	26	17	0	13	0	50	19	30
2017	CH-02	12	32	37	12	0	6	0	47	13	16

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	36	21	23	7	0	0	50	30	30
2017	CH-02	12	43	26	12	6	0	0	55	18	16

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	30	31	10	13	0	0	46	23	30
2017	CH-02	12	18	38	6	25	0	0	31	31	16

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	0	20	31	20	30	0	0	20	50	30
2017	CH-02	0	25	38	18	18	0	0	25	37	16

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	17	31	23	10	0	0	36	33	30
2017	CH-02	25	12	38	12	12	0	0	37	25	16

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	0	10	20	14	56	0	0	10	70	30
2017	CH-02	0	12	25	14	49	0	0	12	63	16

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	46	20	3	3	3	0	24	87	9	30
2017	CH-02	49	18	0	0	0	0	32	100	0	16

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	36	30	17	11	3	0	3	68	14	30
2017	CH-02	43	37	6	8	0	0	6	85	8	16

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	26	26	21	26	0	0	0	53	26	30
2017	CH-02	25	37	26	12	0	0	0	62	12	16

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	20	50	14	10	7	0	0	69	17	30
2017	CH-02	25	49	14	6	6	0	0	74	12	16

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	36	30	17	10	7	0	0	66	17	30
2017	CH-02	37	31	14	18	0	0	0	68	18	16

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	33	3	17	7	0	0	73	24	30
2017	CH-02	31	49	0	20	0	0	0	80	20	16

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	43	26	20	7	3	0	0	69	11	30
2017	CH-02	31	31	25	8	6	0	0	62	14	16

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	66	13	7	4	3	0	7	85	8	30
2017	CH-02	62	18	6	8	0	0	6	85	8	16

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	40	23	17	11	7	0	3	65	18	30
2017	CH-02	31	25	31	8	6	0	0	55	14	16

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	10	13	3	7	0	7	74	11	30
2017	CH-02	55	12	18	0	8	0	6	72	8	16

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	53	13	0	4	0	3	26	94	6	30
2017	CH-02	55	12	0	8	0	6	18	90	10	16

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	66	13	7	3	0	0	10	88	4	30
2017	CH-02	68	18	8	6	0	0	0	86	6	16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	60	13	10	11	0	0	7	78	11	30
2017	CH-02	43	18	12	20	0	0	6	66	21	16

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	63	20	14	0	0	0	3	86	0	30
2017	CH-02	62	25	14	0	0	0	0	86	0	16

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	3	36	44	7	10	0	0	40	17	30
2017	CH-02	6	43	32	6	12	0	0	49	18	16

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	13	13	34	33	7	0	0	40	26	30
2017	CH-02	12	12	26	43	6	0	0	49	25	16

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	17	36	33	7	3	3	0	17	83	30
2017	CH-02	18	31	37	8	6	0	0	18	82	16

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CH	4	24
2017	CH-02	8	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CH	30	24
2017	CH-02	24	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CH	12	24
2017	CH-02	23	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CH	50	24
2017	CH-02	53	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CH	8	24
2017	CH-02	15	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CH	54	24
2017	CH-02	45	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CH	17	55	12	8	0	8	24
2017	CH-02	23	55	8	0	0	15	13

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	4	26	29	8	8	8	17	40	22	24
2017	CH-02	0	40	30	8	0	0	23	51	10	13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CH	4	17	22	21	21	4	12	25	49	24
2017	CH-02	0	8	32	30	23	0	8	8	57	13

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CH

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.