2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	24	42	13	12	10	65	22	6921
2017	Part-time	36	40	8	9	6	76	16	257
2014	Full-time	25	43	13	11	9	68	20	8945
2014	Part-time	32	39	13	8	8	71	17	335
2011	Full-time	29	40	12	10	8	70	18	9654
2011	Part-time	35	42	12	9	2	77	11	388
2008	Full-time	31	41	12	9	6	73	15	8265
2008	Part-time	27	51	13	8	2	78	10	357

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	30	16	17	21	0	0	45	39	6923
2017	Part-time	35	29	13	12	10	1	0	65	22	257

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	44	36	11	5	3	80	9	6895
2017	Part-time	51	35	9	2	3	86	5	255
2014	Full-time	53	31	10	4	3	84	6	8937
2014	Part-time	57	27	11	4	1	84	5	335
2011	Full-time	52	33	9	3	2	86	6	9670
2011	Part-time	55	34	8	1	1	90	2	391

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	29	41	15	9	7	0	69	16	6883
2017	Part-time	42	38	10	5	5	0	80	10	254
2014	Full-time	33	40	14	7	6	0	73	13	8945
2014	Part-time	39	40	10	7	3	1	80	10	335
2011	Full-time	37	41	10	7	4	0	78	11	9664
2011	Part-time	41	45	8	4	1	0	87	6	389
2008	Full-time	39	43	9	6	4	0	82	10	8310
2008	Part-time	34	54	6	4	1	0	88	5	362

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	14	26	20	18	21	1	40	40	6913
2017	Part-time	36	29	17	10	8	1	65	17	257
2014	Full-time	16	31	19	17	16	1	47	33	8945
2014	Part-time	26	36	17	12	8	1	63	20	333
2011	Full-time	20	34	20	14	11	1	54	25	9657
2011	Part-time	33	33	18	12	4	1	66	16	391

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	27	19	20	20	1	41	41	6913
2017	Part-time	38	30	13	10	8	0	68	18	256
2014	Full-time	15	31	18	19	17	0	46	36	8943
2014	Part-time	27	36	15	11	9	1	64	21	334
2011	Full-time	18	35	18	15	12	0	54	28	9640
2011	Part-time	29	36	19	11	4	0	66	16	389
2008	Full-time	20	37	16	15	11	0	57	27	8316
2008	Part-time	26	44	18	10	2	0	70	13	361

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	22	18	17	21	4	0	40	41	6913
2017	Part-time	33	22	16	12	13	3	2	58	26	256
2014	Full-time	19	24	19	17	17	4	0	45	35	8946
2014	Part-time	25	27	16	13	12	6	1	56	27	334
2011	Full-time	23	26	18	15	14	5	0	52	30	9654
2011	Part-time	26	27	16	15	11	4	2	56	27	390
2008	Full-time	23	29	18	14	11	5	0	55	27	8311
2008	Part-time	24	25	18	17	9	5	2	53	28	361

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	30	31	15	11	10	2	1	63	21	6916
2017	Part-time	46	28	11	5	4	2	3	79	9	257
2014	Full-time	32	32	15	10	9	2	1	65	20	8944
2014	Part-time	40	32	13	8	4	1	1	74	13	334
2011	Full-time	31	31	15	11	10	2	1	64	21	9655
2011	Part-time	42	31	14	6	3	3	0	76	9	390
2008	Full-time	30	30	15	11	10	3	0	62	22	8316
2008	Part-time	41	35	8	10	4	2	0	78	14	361

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	29	33	13	13	11	1	0	63	24	6915
2017	Part-time	46	29	9	10	5	0	2	76	15	257
2014	Full-time	30	34	13	12	10	1	0	65	22	8944
2014	Part-time	38	29	14	13	6	0	0	67	19	335
2011	Full-time	28	35	13	13	11	1	0	64	24	9645
2011	Part-time	36	37	12	8	6	1	0	74	14	389
2008	Full-time	28	33	13	13	11	1	0	62	25	8308
2008	Part-time	39	31	13	8	6	1	1	72	14	362

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	35	29	14	11	11	0	0	64	22	6908
2017	Part-time	52	26	11	5	5	1	1	79	10	256
2014	Full-time	36	29	14	10	10	0	0	66	20	8939
2014	Part-time	48	28	12	6	5	0	0	77	11	332

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	25	19	16	21	6	0	40	39	6926
2017	Part-time	31	31	14	10	5	7	1	68	16	257
2014	Full-time	14	27	19	15	19	7	0	44	36	8941
2014	Part-time	29	27	12	11	9	11	1	64	23	335
2011	Full-time	16	26	19	14	18	7	0	45	34	9644
2011	Part-time	24	26	19	12	8	10	1	56	22	389

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	10	21	17	21	29	2	0	32	51	6923
2017	Part-time	31	26	15	12	12	3	1	59	25	257
2014	Full-time	11	22	18	21	26	2	0	34	48	8944
2014	Part-time	26	23	15	17	15	4	0	51	33	335
2011	Full-time	12	26	19	18	23	2	0	39	42	9644
2011	Part-time	25	26	20	14	11	4	0	53	26	390
2008	Full-time	14	28	18	17	21	2	0	43	39	8311
2008	Part-time	29	33	14	14	6	4	0	64	21	362

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	7	17	18	23	31	4	0	25	57	6914
2017	Part-time	25	22	13	20	13	6	1	51	35	257
2014	Full-time	7	19	18	24	29	4	0	26	55	8941
2014	Part-time	21	20	15	22	16	6	0	43	41	334
2011	Full-time	7	23	20	23	22	5	0	32	47	9651
2011	Part-time	16	25	21	19	11	5	1	45	33	389
2008	Full-time	7	23	18	25	22	5	0	31	49	8315
2008	Part-time	21	24	24	18	8	5	1	47	27	362

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	8	15	15	19	39	5	0	24	61	6924
2017	Part-time	25	21	13	16	19	6	1	49	37	256
2014	Full-time	9	16	17	18	35	5	0	26	56	8943
2014	Part-time	18	21	14	18	20	10	0	43	42	335
2011	Full-time	9	21	17	19	27	7	0	32	49	9654
2011	Part-time	18	23	16	21	15	7	0	44	39	391
2008	Full-time	8	21	17	19	27	7	0	31	50	8316
2008	Part-time	18	26	14	13	15	13	0	52	32	363

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	7	21	16	22	31	3	0	30	54	6915
2017	Part-time	26	27	13	16	13	4	1	55	31	256
2014	Full-time	8	23	17	23	27	2	0	31	51	8938
2014	Part-time	18	30	14	20	13	5	0	50	36	335
2011	Full-time	9	28	17	22	21	3	0	38	44	9642
2011	Part-time	18	32	19	18	9	4	0	53	28	391
2008	Full-time	9	30	17	23	18	2	0	41	42	8315
2008	Part-time	22	34	20	14	6	5	0	59	20	362

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	14	30	16	19	21	0	44	40	6918
2017	Part-time	31	33	13	12	10	0	64	23	257
2014	Full-time	14	30	17	19	20	0	44	39	8945
2014	Part-time	25	32	16	13	13	0	57	26	334
2011	Full-time	15	33	17	18	18	0	48	35	9661
2011	Part-time	22	36	16	14	10	1	59	24	389

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	39	16	16	11	0	0	57	26	6918
2017	Part-time	36	38	12	9	5	0	0	74	14	257

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	6	15	16	22	29	10	1	24	58	6924
2017	Part-time	15	19	16	16	15	15	3	42	38	257
2014	Full-time	7	17	18	21	28	9	1	27	54	8941
2014	Part-time	14	16	15	19	19	16	1	36	46	335

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	26	35	14	13	12	1	0	61	24	6929
2017	Part-time	37	32	12	11	7	0	1	70	18	257
2014	Full-time	28	34	14	12	10	0	0	63	23	8943
2014	Part-time	35	34	13	9	8	0	1	70	17	335
2011	Full-time	26	34	14	14	12	0	0	60	26	9658
2011	Part-time	30	37	13	12	7	1	1	68	19	390
2008	Full-time	24	33	15	15	12	1	0	58	27	8314
2008	Part-time	32	35	13	9	10	0	1	67	19	361

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	34	19	16	10	1	2	54	27	1203
2017	Part-time	28	12	21	32	0	8	0	43	34	10
2014	Full-time	23	35	16	14	8	2	2	60	23	1539

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	30	17	20	16	1	1	47	36	6914
2017	Part-time	34	30	12	11	7	2	3	68	19	257
2014	Full-time	16	36	15	19	11	1	1	53	31	8944
2014	Part-time	26	36	12	17	7	2	0	63	25	335
2011	Full-time	17	33	15	20	13	1	1	51	33	9668
2011	Part-time	26	40	14	15	4	2	0	66	19	390
2008	Full-time	17	34	14	19	13	2	1	53	33	8318
2008	Part-time	26	35	15	14	9	1	0	62	23	362

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	23	17	18	21	7	1	40	42	6928
2017	Part-time	30	21	12	14	7	13	4	61	24	257
2014	Full-time	16	26	17	17	17	6	1	45	36	8944
2014	Part-time	21	25	15	12	11	14	3	55	28	334
2011	Full-time	18	24	16	16	19	6	1	45	37	9656
2011	Part-time	25	28	15	12	9	10	0	60	23	390
2008	Full-time	19	27	16	16	15	7	1	49	33	8317
2008	Part-time	26	30	15	11	9	9	0	61	22	361

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	11	32	13	23	20	0	43	44	6923
2017	Part-time	31	36	9	14	11	0	66	24	257
2014	Full-time	12	32	14	23	19	0	44	42	8943
2014	Part-time	25	31	10	20	12	2	57	33	334
2011	Full-time	15	38	14	19	13	1	54	32	9660
2011	Part-time	19	44	11	14	7	4	66	22	391
2008	Full-time	16	40	14	18	12	0	56	30	8315
2008	Part-time	16	38	18	17	9	3	55	27	361

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	34	40	12	8	6	0	74	14	6918
2017	Part-time	41	35	12	8	3	0	77	11	257
2014	Full-time	36	38	12	8	5	0	75	13	8944
2014	Part-time	34	38	14	8	6	1	72	14	335
2011	Full-time	39	37	12	7	5	0	76	12	9647
2011	Part-time	38	38	14	6	4	0	77	9	391
2008	Full-time	35	42	11	7	4	0	77	11	8314
2008	Part-time	29	45	13	8	5	0	74	13	361

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	38	40	10	7	5	0	79	12	6915
2017	Part-time	43	39	7	7	5	0	82	11	257
2014	Full-time	40	40	9	7	5	0	79	12	8942
2014	Part-time	37	37	9	11	5	1	75	16	335
2011	Full-time	39	42	9	6	4	0	81	10	9661
2011	Part-time	37	41	10	7	4	1	79	11	391
2008	Full-time	38	44	9	5	4	0	82	9	8315
2008	Part-time	28	45	14	9	2	1	75	12	362

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	8	21	16	24	29	2	0	29	54	6920
2017	Part-time	29	25	15	14	11	4	2	57	27	257
2014	Full-time	9	22	18	22	26	2	0	32	50	8939
2014	Part-time	18	29	14	13	17	6	2	51	33	334
2011	Full-time	11	26	18	20	23	2	0	37	44	9662
2011	Part-time	18	33	18	17	10	3	1	53	28	390
2008	Full-time	12	30	19	20	18	1	0	43	38	8310
2008	Part-time	18	28	22	14	11	4	2	50	27	360

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	20	14	20	33	2	2	30	55	6920
2017	Part-time	20	17	13	16	17	4	13	45	39	256
2014	Full-time	11	22	15	20	30	2	1	34	51	8943
2014	Part-time	14	21	11	15	24	6	10	41	46	335
2011	Full-time	12	27	16	19	25	1	1	39	45	9656
2011	Part-time	17	28	18	17	13	3	4	48	33	391
2008	Full-time	16	35	14	17	15	1	1	52	33	8308
2008	Part-time	18	36	15	14	8	4	6	60	24	361

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	34	14	18	17	0	0	50	36	6889
2017	Part-time	25	30	18	17	8	0	2	56	26	255
2014	Full-time	14	34	15	18	19	0	0	48	37	8948
2014	Part-time	19	34	17	16	15	1	0	53	31	335
2011	Full-time	20	35	14	16	15	0	0	55	31	9651
2011	Part-time	21	31	19	18	9	1	1	53	28	389

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	19	30	18	17	17	0	49	34	6891
2017	Part-time	31	30	16	12	8	2	63	21	255
2014	Full-time	19	32	17	16	17	0	50	32	8940
2014	Part-time	29	29	15	16	11	0	59	26	335

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	33	18	17	14	0	51	31	6888
2017	Part-time	36	32	16	8	6	1	69	15	254
2014	Full-time	18	34	18	15	13	0	53	29	8941
2014	Part-time	30	33	18	11	8	0	64	18	335
2011	Full-time	26	39	16	11	7	1	66	18	9638
2011	Part-time	35	37	17	9	2	0	72	11	391

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	26	23	19	19	4	0	36	40	6914
2017	Part-time	23	20	22	13	10	8	3	48	26	257

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	31	13	14	16	0	0	56	30	6919
2017	Part-time	45	27	11	6	7	2	1	75	14	257
2014	Full-time	24	31	15	15	15	0	0	56	30	8941
2014	Part-time	42	32	12	6	7	0	1	75	13	334
2011	Full-time	27	35	13	12	12	0	1	63	24	9660
2011	Part-time	39	30	11	9	9	1	1	70	19	389

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	32	25	10	11	14	1	7	62	27	6917
2017	Part-time	38	18	11	7	8	3	16	68	19	257
2014	Full-time	33	26	9	12	13	1	6	63	27	8944
2014	Part-time	31	23	13	7	7	1	18	67	17	334
2011	Full-time	38	26	8	11	11	1	6	68	24	9663
2011	Part-time	43	22	8	8	6	1	13	75	16	389
2008	Full-time	43	27	7	10	9	1	4	74	19	8308
2008	Part-time	44	18	8	6	5	0	19	76	13	361

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	36	34	16	7	4	2	72	11	6926
2017	Part-time	55	27	10	3	2	4	85	4	257
2014	Full-time	32	34	20	8	5	1	66	14	8947
2014	Part-time	52	26	13	5	2	1	79	7	335
2011	Full-time	33	35	18	7	5	2	70	12	9651
2011	Part-time	48	32	13	4	2	2	81	6	391
2008	Full-time	29	37	21	7	4	1	67	12	8310
2008	Part-time	42	40	15	2	1	1	82	3	362

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	33	22	10	8	15	3	9	62	26	6917
2017	Part-time	45	22	8	3	6	2	13	80	11	257
2014	Full-time	35	22	10	7	13	3	9	65	23	8946
2014	Part-time	53	21	6	4	6	3	8	83	10	335
2011	Full-time	33	25	10	9	16	2	6	62	27	9661
2011	Part-time	39	26	10	7	9	2	7	72	18	390

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Full-time	29	34	37	6919
2017	Part-time	31	33	36	255
2014	Full-time	27	37	36	8944
2014	Part-time	35	31	34	333
2011	Full-time	30	38	33	9673
2011	Part-time	28	39	33	391

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Full-time	16	25	39	9	4	6	2021
2017	Part-time	12	10	12	9	50	7	79
2014	Full-time	14	38	32	8	9999	8	2488
2014	Part-time	10	24	22	22	9999	21	119
2011	Full-time	17	43	28	7	9999	6	2865
2011	Part-time	12	26	33	8	9999	21	110

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	26	39	14	11	10	1	65	21	6914
2017	Part-time	42	37	10	7	5	0	79	11	256
2014	Full-time	26	38	15	11	9	1	65	19	8941
2014	Part-time	37	33	15	8	6	1	71	14	335
2011	Full-time	27	41	14	10	8	1	68	17	9666
2011	Part-time	33	38	16	9	3	1	72	13	390
2008	Full-time	35	38	13	7	6	1	74	13	8305
2008	Part-time	35	45	15	3	1	0	81	4	360

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	14	35	20	16	13	1	0	49	30	6913
2017	Part-time	36	35	13	8	5	1	1	73	14	256
2014	Full-time	17	38	20	12	10	1	0	56	23	8947
2014	Part-time	26	40	18	9	5	2	0	68	14	335
2011	Full-time	22	41	17	11	8	1	0	63	19	9657
2011	Part-time	36	36	16	7	1	2	0	75	9	391

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	19	29	32	12	5	1	2	18	50	6897
2017	Part-time	9	17	28	20	16	2	8	39	29	255
2014	Full-time	19	31	32	11	4	1	2	16	52	8936
2014	Part-time	10	22	30	19	13	1	4	34	34	334
2011	Full-time	16	30	33	14	5	1	2	20	47	9636
2011	Part-time	5	19	30	24	16	2	4	42	26	389
2008	Full-time	12	29	35	16	6	1	2	22	42	8298
2008	Part-time	6	17	39	22	13	1	2	36	24	361

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	26	27	26	11	6	2	2	18	55	6895
2017	Part-time	14	19	20	17	20	5	6	41	36	256
2014	Full-time	25	28	26	12	6	2	2	18	55	8933
2014	Part-time	16	17	29	14	16	3	5	32	36	335
2011	Full-time	20	26	27	15	8	2	2	24	47	9642
2011	Part-time	9	17	24	17	24	5	4	45	28	390
2008	Full-time	18	26	29	16	8	1	2	25	45	8286
2008	Part-time	9	18	26	22	18	3	4	43	29	362

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	26	24	12	5	2	3	18	56	6905
2017	Part-time	13	19	23	16	16	5	9	37	37	256
2014	Full-time	27	27	25	11	5	2	3	17	57	8926
2014	Part-time	14	22	27	15	12	3	6	30	40	334
2011	Full-time	20	26	27	15	6	2	4	23	48	9628
2011	Part-time	11	17	24	23	16	4	6	43	30	389
2008	Full-time	18	25	29	16	6	2	3	24	46	8289
2008	Part-time	9	15	28	26	11	5	6	41	27	361

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	17	27	24	11	2	6	38	32	6867
2017	Part-time	5	7	21	27	28	1	11	63	14	254
2014	Full-time	16	18	29	22	9	1	4	33	37	8910
2014	Part-time	6	9	20	32	23	3	7	61	17	335
2011	Full-time	12	16	28	25	12	1	5	40	30	9621
2011	Part-time	4	9	22	23	30	3	9	60	15	391
2008	Full-time	9	16	30	28	12	1	5	42	26	8280
2008	Part-time	4	5	20	35	29	2	5	69	10	360

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	35	25	21	10	6	1	2	16	62	6898
2017	Part-time	18	12	20	19	19	3	9	43	34	255
2014	Full-time	33	27	22	10	5	1	2	15	62	8928
2014	Part-time	19	18	25	16	16	2	4	34	39	335
2011	Full-time	25	26	25	13	7	1	3	21	53	9642
2011	Part-time	12	16	26	16	21	3	7	41	30	391
2008	Full-time	19	26	28	16	8	1	2	25	46	8278
2008	Part-time	12	12	22	25	21	1	5	50	26	361

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	20	20	26	18	9	2	4	29	43	6892
2017	Part-time	11	15	18	18	21	7	9	47	31	256
2014	Full-time	16	20	27	21	10	2	4	33	38	8927
2014	Part-time	10	15	24	20	21	3	6	46	27	335
2011	Full-time	15	21	26	20	11	2	4	34	39	9617
2011	Part-time	14	13	21	19	22	6	7	46	30	387
2008	Full-time	23	25	25	15	7	2	2	24	50	8295
2008	Part-time	17	20	17	15	22	4	5	40	41	361

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	25	28	11	5	2	3	17	53	6900
2017	Part-time	11	17	21	18	17	5	11	42	34	254
2014	Full-time	25	26	28	11	5	2	3	17	54	8928
2014	Part-time	14	18	30	17	13	3	5	33	35	335

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	29	12	15	15	1	0	57	30	6911
2017	Part-time	43	25	10	13	7	0	2	69	21	257
2014	Full-time	33	29	11	13	12	1	0	63	25	8942
2014	Part-time	34	30	8	12	14	1	1	66	26	335

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	40	13	13	8	0	0	66	21	6919
2017	Part-time	43	36	10	7	3	0	1	79	11	256
2014	Full-time	29	42	12	10	6	0	0	72	16	8935
2014	Part-time	34	42	10	9	4	1	0	77	13	335

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	23	32	23	7	9	5	1	59	17	6917
2017	Part-time	38	31	12	6	4	6	3	75	12	255
2014	Full-time	31	33	19	6	6	5	1	68	12	8939
2014	Part-time	44	35	13	3	2	3	1	81	5	333

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	21	38	19	11	9	2	60	20	6918
2017	Part-time	40	35	11	10	2	1	76	12	257
2014	Full-time	27	36	18	9	7	3	65	17	8945
2014	Part-time	43	32	13	5	3	2	78	9	335
2011	Full-time	22	36	19	10	10	3	60	21	9643
2011	Part-time	34	38	12	8	5	2	75	13	390

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	37	16	13	12	59	25	6922
2017	Part-time	49	29	9	9	4	78	12	257
2014	Full-time	28	36	14	11	10	64	22	8943
2014	Part-time	43	36	8	7	5	79	12	334
2011	Full-time	27	38	15	10	10	66	19	9621
2011	Part-time	41	36	10	8	4	78	12	389
2008	Full-time	24	38	14	11	11	63	23	8315
2008	Part-time	43	35	9	9	4	78	13	362

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	28	18	16	17	3	3	46	34	6921
2017	Part-time	31	26	10	11	8	6	9	67	22	255
2014	Full-time	22	30	17	13	12	3	2	55	26	8945
2014	Part-time	27	28	17	8	9	6	4	61	19	335

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	43	15	7	5	2	0	72	12	6912
2017	Part-time	41	39	11	6	2	2	0	81	7	257
2014	Full-time	32	44	12	6	3	2	0	78	9	8938
2014	Part-time	34	46	10	4	2	4	1	84	6	335
2011	Full-time	28	42	15	8	4	2	0	72	12	9644
2011	Part-time	34	39	16	6	2	3	1	75	9	389

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	39	14	10	8	2	1	66	19	6909
2017	Part-time	37	31	15	8	2	5	1	73	11	254
2014	Full-time	29	38	13	10	7	3	1	69	18	8943
2014	Part-time	35	29	12	12	5	5	2	69	19	335
2011	Full-time	29	37	13	10	8	3	1	68	18	9636
2011	Part-time	40	31	10	9	4	6	1	75	14	389
2008	Full-time	27	37	14	10	7	3	1	67	18	8308
2008	Part-time	31	30	10	15	9	5	1	64	26	361

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	32	22	15	12	4	1	49	28	6911
2017	Part-time	25	26	21	14	5	9	1	56	21	257
2014	Full-time	16	30	23	14	11	5	1	49	26	8947
2014	Part-time	16	26	22	11	10	10	5	49	25	335
2011	Full-time	14	32	23	15	11	5	1	48	28	9642
2011	Part-time	15	32	22	13	7	8	3	53	22	390

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	22	16	19	23	6	2	37	45	6911
2017	Part-time	24	25	12	14	8	9	9	59	26	256
2014	Full-time	12	22	16	18	23	6	1	37	45	8947
2014	Part-time	16	19	14	14	16	13	6	44	38	333
2011	Full-time	12	22	16	19	21	8	2	38	44	9652
2011	Part-time	19	23	15	15	12	10	6	50	32	391

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	44	8	19	12	61	32	6926
2017	Part-time	40	36	6	14	4	77	18	257
2014	Full-time	18	45	8	19	10	63	29	8943
2014	Part-time	31	45	8	9	6	77	15	335
2011	Full-time	18	46	6	19	10	64	29	9665
2011	Part-time	26	45	6	18	5	72	23	391
2008	Full-time	20	47	7	17	9	67	26	8308
2008	Part-time	27	50	7	10	6	77	16	361

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	33	9	18	15	58	32	6920
2017	Part-time	47	31	7	11	4	78	15	257
2014	Full-time	27	34	9	17	14	61	31	8938
2014	Part-time	39	34	7	11	9	73	20	335
2011	Full-time	27	35	10	15	13	62	28	9627
2011	Part-time	33	33	12	15	7	66	21	390

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	38	11	14	9	0	65	24	6901
2017	Part-time	44	36	9	5	4	1	80	10	256
2014	Full-time	28	38	12	13	8	0	67	21	8936
2014	Part-time	40	37	7	10	5	1	78	15	335

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	62	25	6	4	2	1	1	88	6	6910
2017	Part-time	77	17	3	2	0	0	0	95	2	256
2014	Full-time	61	25	6	3	2	1	1	88	6	8940
2014	Part-time	69	21	5	3	1	1	0	91	4	335
2011	Full-time	65	23	5	3	2	1	1	89	6	9668
2011	Part-time	69	22	4	3	1	0	0	91	5	390
2008	Full-time	66	23	4	3	2	1	1	90	5	8300
2008	Part-time	71	20	2	3	3	0	0	91	7	361

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	62	21	7	6	4	0	1	83	10	6927
2017	Part-time	74	16	4	4	1	0	0	91	6	257
2014	Full-time	61	21	7	6	4	0	1	83	10	8940
2014	Part-time	67	18	5	4	3	1	1	87	8	335
2011	Full-time	65	19	5	6	3	0	1	85	9	9660
2011	Part-time	70	20	3	6	1	0	0	90	7	391
2008	Full-time	66	18	5	5	3	0	1	86	9	8302
2008	Part-time	67	19	6	5	2	0	0	86	8	361

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	64	15	8	4	3	1	5	84	8	6924
2017	Part-time	69	14	5	3	1	1	7	90	4	257
2014	Full-time	66	15	6	3	4	0	5	86	7	8942
2014	Part-time	71	14	3	3	2	1	5	91	6	335
2011	Full-time	65	15	7	4	3	1	5	85	8	9639
2011	Part-time	68	16	6	3	2	1	5	88	5	391
2008	Full-time	62	12	6	4	4	1	10	84	9	8319
2008	Part-time	56	10	5	8	4	2	15	79	14	361

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	72	14	5	2	3	1	3	89	5	6918
2017	Part-time	79	12	3	2	1	1	2	94	3	257
2014	Full-time	73	13	5	2	2	0	4	90	5	8940
2014	Part-time	77	14	3	1	1	1	3	94	2	334
2011	Full-time	72	12	6	2	3	1	4	89	6	9643
2011	Part-time	75	15	5	1	1	1	2	92	3	389
2008	Full-time	74	9	4	2	3	1	7	90	6	8311
2008	Part-time	72	11	3	4	3	0	7	89	8	360

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	52	19	11	4	3	3	7	80	8	6919
2017	Part-time	61	12	5	2	1	6	13	89	5	257
2014	Full-time	53	19	10	4	3	3	8	80	8	8938
2014	Part-time	61	15	6	5	1	3	9	87	6	335

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	60	20	9	3	2	3	3	85	5	6917
2017	Part-time	70	16	4	1	0	4	4	94	2	257
2014	Full-time	59	20	8	3	2	3	4	86	5	8939
2014	Part-time	68	15	4	3	1	4	5	91	4	335
2011	Full-time	61	19	9	3	2	3	3	85	5	9638
2011	Part-time	66	19	5	2	1	3	4	91	3	391
2008	Full-time	63	19	8	3	2	3	3	87	5	8312
2008	Part-time	65	13	6	5	2	4	5	86	7	362

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	27	73	6909
2017	Part-time	11	89	257
2014	Full-time	23	77	8927
2014	Part-time	18	82	334

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Full-time	55	1809
2017	Part-time	62	30
2014	Full-time	52	2059
2014	Part-time	59	56

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Full-time	67	1809
2017	Part-time	55	30
2014	Full-time	67	2059
2014	Part-time	62	56

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	1809
2017	Part-time	0	30
2014	Full-time	7	2059

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Full-time	6	1809
2014	Full-time	6	2059
2014	Part-time	0	56

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	1809
2017	Part-time	0	30
2014	Full-time	3	2059

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Full-time	18	1809
2017	Part-time	26	30
2014	Full-time	18	2059
2014	Part-time	15	56

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	2	1809
2017	Part-time	0	30
2014	Full-time	4	2059
2014	Part-time	0	56

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Full-time	40	1810
2017	Part-time	36	30
2014	Full-time	40	2057
2014	Part-time	16	56

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Full-time	39	1810
2017	Part-time	24	30
2014	Full-time	36	2057
2014	Part-time	30	56

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Full-time	49	1810
2017	Part-time	56	30
2014	Full-time	45	2057
2014	Part-time	46	56

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Full-time	44	1810
2017	Part-time	31	30
2014	Full-time	42	2057
2014	Part-time	34	56

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Full-time	32	1810
2017	Part-time	30	30
2014	Full-time	30	2057
2014	Part-time	26	56

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Full-time	60	1810
2017	Part-time	48	30
2014	Full-time	61	2057
2014	Part-time	54	56

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Full-time	41	1810
2017	Part-time	31	30
2014	Full-time	38	2057
2014	Part-time	26	56

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Full-time	3	1810
2017	Part-time	0	30
2014	Full-time	2	2057

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	1810
2017	Part-time	28	30
2014	Full-time	11	2057
2014	Part-time	10	56

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Full-time	14	1810
2014	Full-time	13	2057

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Full-time	57	1810
2017	Part-time	50	30
2014	Full-time	54	2057
2014	Part-time	48	56

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Full-time	31	1810
2017	Part-time	19	30
2014	Full-time	32	2057
2014	Part-time	15	56

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	1810
2017	Part-time	20	30
2014	Full-time	16	2057
2014	Part-time	13	56

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Full-time	48	1811
2017	Part-time	39	30
2014	Full-time	46	2055
2014	Part-time	37	56

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Full-time	28	1811
2017	Part-time	37	30
2014	Full-time	30	2055
2014	Part-time	32	56

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Full-time	7	1811
2014	Full-time	7	2055

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Full-time	23	1811
2017	Part-time	28	30
2014	Full-time	23	2055
2014	Part-time	21	56

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	1811
2014	Full-time	10	2055
2014	Part-time	14	56

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	1811
2014	Full-time	12	2055

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Full-time	16	1811
2014	Full-time	17	2055
2014	Part-time	16	56

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	1811
2014	Full-time	12	2055
2014	Part-time	12	56

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Full-time	27	1811
2017	Part-time	24	30
2014	Full-time	27	2055
2014	Part-time	39	56

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	1600
2017	Part-time	26	28
2014	Full-time	11	1816
2014	Part-time	13	53

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Full-time	16	1600
2014	Full-time	14	1816
2014	Part-time	16	53

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	1600
2014	Full-time	12	1816
2014	Part-time	13	53

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Full-time	7	1600
2014	Full-time	8	1816
2014	Part-time	15	53

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Full-time	7	1600
2017	Part-time	19	28
2014	Full-time	7	1816

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	1600
2017	Part-time	21	28
2014	Full-time	10	1816

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	1600
2017	Part-time	0	28
2014	Full-time	10	1816

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	1600
2014	Full-time	8	1816
2014	Part-time	21	53

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	1600
2014	Full-time	10	1816
2014	Part-time	14	53

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Full-time	30	1600
2017	Part-time	27	28
2014	Full-time	29	1816
2014	Part-time	27	53

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	1600
2014	Full-time	9	1816
2014	Part-time	14	53

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Full-time	50	1600
2017	Part-time	45	28
2014	Full-time	49	1816
2014	Part-time	36	53

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Full-time	1	1600
2017	Part-time	0	28
2014	Full-time	1	1816
2014	Part-time	0	53

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Full-time	60	1600
2017	Part-time	43	28
2014	Full-time	60	1816
2014	Part-time	55	53

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Full-time	2	1600
2017	Part-time	0	28

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	14	1600
2017	Part-time	26	28
2014	Full-time	14	1816
2014	Part-time	13	53

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	98	2	1811
2017	Part-time	98	2	30

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	16	23	11	17	18	5	33	37	6927
2017	Part-time	20	16	15	8	6	25	10	55	21	257
2014	Full-time	10	16	23	10	13	21	6	37	32	8940
2014	Part-time	16	12	18	9	6	28	11	46	25	334

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	27	22	13	15	8	1	46	30	6916
2017	Part-time	29	23	21	7	6	12	2	61	15	257
2014	Full-time	16	26	23	11	11	12	1	48	25	8940
2014	Part-time	24	23	19	9	6	16	3	58	18	334
2011	Full-time	22	36	19	10	7	5	0	61	18	9657
2011	Part-time	31	35	16	8	4	5	0	71	13	389

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	14	86	6913
2017	Part-time	8	92	257
2014	Full-time	13	87	8927
2014	Part-time	9	91	333

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Full-time	40	949
2017	Part-time	42	22
2014	Full-time	33	1085
2014	Part-time	52	27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Full-time	83	949
2017	Part-time	86	22
2014	Full-time	83	1085
2014	Part-time	90	27

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Full-time	4	949
2017	Part-time	0	22
2014	Full-time	3	1085
2014	Part-time	0	27

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Full-time	4	949
2014	Full-time	3	1085

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	949
2017	Part-time	0	22
2014	Full-time	5	1085
2014	Part-time	0	27

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	949
2014	Full-time	13	1085

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	949
2014	Full-time	9	1085

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Full-time	20	950
2014	Full-time	15	1085

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Full-time	17	950
2017	Part-time	22	22
2014	Full-time	15	1085
2014	Part-time	0	27

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	950
2014	Full-time	9	1085
2014	Part-time	0	27

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Full-time	6	950
2014	Full-time	5	1085

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Full-time	24	950
2014	Full-time	23	1085

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Full-time	34	950
2017	Part-time	34	22
2014	Full-time	26	1085
2014	Part-time	34	27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Full-time	4	950
2017	Part-time	0	22
2014	Full-time	4	1085

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Full-time	2	950
2017	Part-time	0	22

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	950
2014	Full-time	11	1085
2014	Part-time	20	27

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Full-time	25	950
2017	Part-time	45	22
2014	Full-time	24	1085
2014	Part-time	54	27

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Full-time	1	950
2017	Part-time	0	22

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Full-time	18	950
2014	Full-time	19	1085
2014	Part-time	27	27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Part-time	0	22
2014	Full-time	1	1085
2014	Part-time	0	27

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	18	950
2014	Full-time	27	1085

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Full-time	30	951
2017	Part-time	35	22
2014	Full-time	32	1085
2014	Part-time	35	27

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Full-time	16	951
2014	Full-time	15	1085
2014	Part-time	26	27

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Full-time	6	951
2014	Full-time	6	1085

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Full-time	22	951
2017	Part-time	44	22
2014	Full-time	23	1085
2014	Part-time	39	27

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	951
2014	Full-time	5	1085

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	951
2014	Full-time	12	1085
2014	Part-time	20	27

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	951
2014	Full-time	10	1085

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	951
2014	Full-time	12	1085
2014	Part-time	0	27

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Full-time	48	951
2017	Part-time	45	22
2014	Full-time	45	1085
2014	Part-time	46	27

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	857
2014	Full-time	5	959

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	857
2014	Full-time	8	959

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Full-time	3	857
2017	Part-time	0	18
2014	Full-time	4	959

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Full-time	3	857
2017	Part-time	0	18
2014	Full-time	3	959

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Full-time	2	857
2017	Part-time	0	18
2014	Full-time	1	959
2014	Part-time	0	22

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	857
2014	Full-time	5	959
2014	Part-time	0	22

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	857
2017	Part-time	0	18
2014	Full-time	6	959
2014	Part-time	0	22

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	857
2017	Part-time	0	18
2014	Full-time	9	959

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	857
2017	Part-time	0	18
2014	Full-time	9	959
2014	Part-time	0	22

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Full-time	25	857
2017	Part-time	28	18
2014	Full-time	28	959
2014	Part-time	28	22

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	857
2014	Full-time	9	959

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Full-time	46	857
2017	Part-time	55	18
2014	Full-time	48	959
2014	Part-time	36	22

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Full-time	2	857
2017	Part-time	0	18
2014	Full-time	1	959
2014	Part-time	0	22

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Full-time	66	857
2017	Part-time	67	18
2014	Full-time	70	959
2014	Part-time	60	22

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Full-time	1	857
2017	Part-time	0	18

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	857
2014	Full-time	15	959

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	98	2	950
2017	Part-time	97	3	22

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	11	17	26	6	9	24	6	41	22	6928
2017	Part-time	23	16	16	2	5	26	11	63	12	257
2014	Full-time	12	17	25	6	7	27	6	42	20	8942
2014	Part-time	19	13	19	4	4	31	10	54	14	333

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	28	24	8	9	12	2	53	19	6912
2017	Part-time	34	25	15	4	5	14	3	72	11	257
2014	Full-time	18	27	23	7	8	16	2	54	18	8935
2014	Part-time	30	23	15	5	4	19	3	68	12	333
2011	Full-time	26	37	18	7	5	7	0	69	13	9633
2011	Part-time	37	34	14	5	3	6	1	76	9	390

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	23	77	6915
2017	Part-time	28	72	257
2014	Full-time	19	81	8921
2014	Part-time	26	74	334

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	76	24	1556
2017	Part-time	77	23	75
2014	Full-time	76	24	1623
2014	Part-time	85	15	77

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	36	7	11	7	1	0	76	18	1184
2017	Part-time	44	34	0	9	10	0	4	80	20	58
2014	Full-time	39	35	7	10	8	0	0	75	18	1227
2014	Part-time	55	24	6	12	2	0	1	79	14	66

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	50	10	5	2	1	3	82	8	6929
2017	Part-time	22	29	7	9	5	7	20	71	20	256
2014	Full-time	27	52	10	5	2	1	2	83	7	8944
2014	Part-time	17	33	10	8	5	6	22	68	18	334
2011	Full-time	27	52	9	7	2	1	2	81	9	9648
2011	Part-time	14	36	11	7	6	5	20	68	17	390
2008	Full-time	26	49	11	8	3	1	2	78	11	8326
2008	Part-time	11	21	11	8	7	10	33	55	25	363

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	7	22	23	15	16	13	5	35	38	6923
2017	Part-time	10	17	16	8	6	18	26	47	25	257
2014	Full-time	8	24	24	14	12	13	6	39	32	8942
2014	Part-time	6	18	20	8	5	17	26	42	23	333
2011	Full-time	8	26	22	15	11	14	4	41	31	9638
2011	Part-time	7	18	19	8	6	19	22	44	25	389

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	35	14	7	6	6	3	70	14	6928
2017	Part-time	28	22	9	4	1	14	21	78	8	257
2014	Full-time	29	37	14	7	4	6	3	72	12	8940
2014	Part-time	25	22	13	4	1	15	21	72	8	334
2011	Full-time	30	36	13	7	5	6	3	73	13	9655
2011	Part-time	24	25	14	5	3	11	19	70	11	391
2008	Full-time	28	39	14	7	4	6	2	73	12	8320
2008	Part-time	20	22	8	1	3	16	31	79	7	363

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	28	18	11	13	9	3	52	27	6912
2017	Part-time	21	22	10	6	4	15	23	68	15	257
2014	Full-time	18	31	17	11	11	9	3	56	25	8941
2014	Part-time	17	20	15	4	6	17	21	60	16	332
2011	Full-time	21	32	16	10	9	9	3	60	22	9634
2011	Part-time	20	23	14	6	5	13	19	63	16	389
2008	Full-time	22	34	16	12	9	5	2	60	23	8307
2008	Part-time	19	26	9	5	4	8	29	72	15	363

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	30	11	9	10	1	0	70	19	6917
2017	Part-time	52	25	10	5	5	1	2	80	11	257

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	28	14	7	10	2	0	68	18	6914
2017	Part-time	54	22	11	7	3	2	1	78	10	256

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	19	41	18	11	10	2	0	61	21	6918
2017	Part-time	28	36	16	8	3	7	1	70	12	257

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	28	18	21	22	2	0	38	44	6917
2017	Part-time	22	35	17	15	7	3	0	59	23	256

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	27	20	12	14	0	2	53	27	6906
2017	Part-time	24	27	22	11	13	1	2	53	24	254

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	26	25	16	14	0	1	44	31	6916
2017	Part-time	34	26	18	11	7	1	2	62	19	256

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	25	27	21	12	10	1	4	54	23	6896
2017	Part-time	46	21	13	9	3	1	7	73	13	255

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	11	16	20	21	30	1	1	28	52	6906
2017	Part-time	27	17	19	15	18	1	4	46	34	256

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	37	24	17	7	6	1	8	67	15	6904
2017	Part-time	54	22	8	2	3	1	11	85	6	255

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	20	26	24	15	14	0	1	46	29	6878
2017	Part-time	31	26	18	14	8	1	2	59	22	257

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	17	28	25	17	12	1	1	46	29	6880
2017	Part-time	39	25	18	9	6	1	3	67	15	256

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	25	24	19	15	1	1	41	34	6880
2017	Part-time	35	29	17	10	6	0	3	66	17	255

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	20	27	22	16	13	1	1	48	30	6889
2017	Part-time	40	26	17	11	5	0	1	66	16	255

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	28	22	14	11	1	2	52	25	6873
2017	Part-time	41	28	19	6	4	0	2	70	10	255

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	41	26	16	8	6	0	2	69	14	6922
2017	Part-time	56	22	11	7	2	0	3	79	9	255

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	57	18	9	6	6	1	2	78	13	6911
2017	Part-time	72	11	5	4	2	1	4	88	7	255

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	44	31	13	6	4	0	1	77	10	6916
2017	Part-time	61	21	9	5	1	0	3	84	6	257

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	45	24	13	9	8	1	2	70	17	6912
2017	Part-time	65	17	7	4	3	0	4	85	7	256

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	48	12	5	2	2	0	30	86	6	6909
2017	Part-time	63	6	2	1	0	0	27	94	2	255

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	54	23	10	4	2	1	6	83	7	6874
2017	Part-time	66	17	6	2	2	1	7	90	4	256

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	63	19	7	3	3	1	4	86	7	6918
2017	Part-time	59	16	9	3	8	0	6	79	12	256

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	47	30	13	4	3	0	3	80	7	6908
2017	Part-time	54	28	9	4	2	0	3	84	7	255

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	26	39	17	9	0	0	35	26	6929
2017	Part-time	19	40	28	8	3	0	1	60	11	255

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	12	23	38	18	7	0	0	26	36	6910
2017	Part-time	5	18	36	23	17	0	2	41	23	256

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	37	27	16	6	6	6	1	40	60	6927
2017	Part-time	27	21	22	10	10	6	3	30	70	257

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	17	3808
2017	Part-time	44	160

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	27	3808
2017	Part-time	43	160

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	21	3808
2017	Part-time	39	160

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	55	3808
2017	Part-time	30	160

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Full-time	5	3808
2017	Part-time	5	160

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	29	3808
2017	Part-time	31	160

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Full-time	10	58	15	7	3	8	3697
2017	Part-time	13	57	18	8	2	3	161

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	21	19	15	24	2	10	34	45	3843
2017	Part-time	24	21	12	18	13	4	7	50	36	162

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	5	14	19	14	26	4	19	25	51	3835
2017	Part-time	9	18	15	13	21	5	20	35	45	161

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 100. Do you work full-time or part-time?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.