2017 Public Service Employee Survey Results by Theme for MONTEREGIE DISTRICT

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Canada Border Services Agency 24 42 13 12 10 0 0 66 21 7202
2017 Regions 24 41 13 12 10 0 0 65 22 3829
2017 Quebec Region 23 47 15 9 6 0 0 70 15 748
2017 MONTEREGIE DISTRICT 23 55 11 6 4 1 0 79 11 158

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Canada Border Services Agency 16 30 16 17 21 0 0 46 38 7204
2017 Regions 13 27 16 19 25 0 0 40 44 3832
2017 Quebec Region 11 37 19 17 16 0 0 48 33 749
2017 MONTEREGIE DISTRICT 10 36 26 16 11 1 0 46 27 158

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Canada Border Services Agency 45 36 11 5 3 0 0 80 9 7174
2017 Regions 44 36 11 5 4 0 0 80 9 3816
2017 Quebec Region 39 41 13 4 2 0 0 80 7 746
2017 MONTEREGIE DISTRICT 41 41 10 6 3 0 0 82 8 157

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Canada Border Services Agency 29 40 15 9 7 0 0 70 16 7161
2017 Regions 29 41 15 9 6 0 0 70 15 3809
2017 Quebec Region 29 46 15 5 4 0 0 75 9 744
2017 MONTEREGIE DISTRICT 31 46 15 6 3 0 0 77 8 157

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Canada Border Services Agency 15 26 20 18 21 1 0 41 39 7193
2017 Regions 15 27 19 17 21 1 0 42 39 3822
2017 Quebec Region 16 34 21 16 12 1 0 51 28 746
2017 MONTEREGIE DISTRICT 17 36 22 13 11 2 0 53 24 158

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Canada Border Services Agency 14 27 18 20 20 1 0 42 40 7193
2017 Regions 14 27 18 20 21 1 0 41 41 3823
2017 Quebec Region 15 32 22 17 13 1 0 48 30 745
2017 MONTEREGIE DISTRICT 15 34 23 13 13 2 0 50 27 158

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Canada Border Services Agency 17 22 18 17 21 4 0 41 40 7193
2017 Regions 16 22 18 17 22 5 0 41 41 3825
2017 Quebec Region 19 28 19 13 15 6 1 50 30 748
2017 MONTEREGIE DISTRICT 18 34 22 9 9 7 0 56 20 158
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Canada Border Services Agency 31 31 15 11 10 2 1 64 21 7197
2017 Regions 26 31 16 12 12 2 1 59 24 3826
2017 Quebec Region 23 39 20 8 6 2 1 64 15 747
2017 MONTEREGIE DISTRICT 23 42 23 4 5 2 2 67 10 158

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Canada Border Services Agency 30 33 13 12 11 1 0 64 23 7196
2017 Regions 26 33 14 13 13 0 0 59 26 3828
2017 Quebec Region 22 41 18 10 8 1 1 64 18 748
2017 MONTEREGIE DISTRICT 19 44 21 9 4 1 1 64 14 158

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Canada Border Services Agency 36 28 14 10 11 0 0 65 21 7187
2017 Regions 31 28 16 12 13 0 0 59 25 3821
2017 Quebec Region 31 34 17 10 7 0 0 65 18 748
2017 MONTEREGIE DISTRICT 32 39 16 6 6 1 1 72 12 158

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Canada Border Services Agency 14 25 19 15 20 6 0 42 38 7207
2017 Regions 13 23 18 16 24 6 0 38 43 3834
2017 Quebec Region 13 30 23 13 12 9 0 48 27 749
2017 MONTEREGIE DISTRICT 11 24 33 11 13 8 0 38 27 158

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Canada Border Services Agency 11 21 16 20 29 2 0 33 50 7204
2017 Regions 11 20 15 20 33 2 0 31 54 3833
2017 Quebec Region 11 24 23 17 22 3 0 36 40 749
2017 MONTEREGIE DISTRICT 9 19 22 19 26 5 1 29 47 158

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Canada Border Services Agency 8 17 17 23 31 4 0 26 56 7195
2017 Regions 7 16 16 23 34 4 0 24 59 3826
2017 Quebec Region 7 19 24 23 22 4 0 27 47 743
2017 MONTEREGIE DISTRICT 5 15 23 24 26 6 1 22 53 158

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Canada Border Services Agency 9 15 15 18 38 5 0 25 60 7204
2017 Regions 8 14 14 17 43 5 0 22 63 3831
2017 Quebec Region 7 15 21 19 32 7 0 23 54 749
2017 MONTEREGIE DISTRICT 5 13 20 16 38 6 1 20 58 158

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Canada Border Services Agency 8 22 16 21 30 3 0 31 53 7195
2017 Regions 8 20 15 21 32 3 0 29 55 3823
2017 Quebec Region 9 25 24 18 20 3 0 36 40 747
2017 MONTEREGIE DISTRICT 7 24 23 18 23 4 1 32 43 157
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Canada Border Services Agency 14 30 16 19 20 0 0 44 39 7199
2017 Regions 11 26 17 21 24 0 0 37 46 3829
2017 Quebec Region 11 30 23 21 15 0 0 42 35 748
2017 MONTEREGIE DISTRICT 8 29 29 22 13 0 0 36 35 158

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Canada Border Services Agency 19 39 16 16 10 0 0 58 26 7199
2017 Regions 17 38 17 16 11 0 0 55 27 3828
2017 Quebec Region 15 44 20 14 7 0 0 59 21 747
2017 MONTEREGIE DISTRICT 15 47 22 11 5 0 0 61 16 157

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Canada Border Services Agency 7 15 16 22 29 10 2 24 57 7205
2017 Regions 6 14 14 23 35 8 1 21 64 3833
2017 Quebec Region 5 14 16 27 29 8 2 20 62 748
2017 MONTEREGIE DISTRICT 4 12 16 32 27 6 2 18 64 158

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Canada Border Services Agency 27 34 14 13 11 1 0 61 24 7210
2017 Regions 22 33 15 14 14 1 0 56 28 3836
2017 Quebec Region 19 38 21 12 9 1 0 58 21 749
2017 MONTEREGIE DISTRICT 18 40 27 6 7 1 1 59 14 158

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Canada Border Services Agency 18 34 19 16 10 1 2 54 27 1218
2017 Regions 18 33 17 18 12 0 1 52 30 519
2017 Quebec Region 13 28 30 19 9 0 1 42 28 98
2017 MONTEREGIE DISTRICT 11 5 37 21 21 0 5 17 44 19

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Canada Border Services Agency 16 30 16 20 15 1 1 48 36 7195
2017 Regions 13 28 17 21 18 1 1 43 40 3823
2017 Quebec Region 15 39 20 16 7 1 1 56 24 747
2017 MONTEREGIE DISTRICT 11 39 27 15 6 1 1 51 22 158

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Canada Border Services Agency 14 23 16 18 20 7 2 41 41 7209
2017 Regions 11 21 16 19 25 7 1 35 48 3833
2017 Quebec Region 12 27 21 18 12 8 2 43 33 748
2017 MONTEREGIE DISTRICT 13 27 25 17 9 8 1 44 29 158

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Canada Border Services Agency 12 32 13 23 20 0 0 44 43 7204
2017 Regions 10 31 12 24 22 0 0 42 46 3831
2017 Quebec Region 10 33 19 23 14 0 0 44 37 749
2017 MONTEREGIE DISTRICT 5 47 18 18 12 0 0 52 30 158

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Canada Border Services Agency 35 39 12 8 5 0 0 74 14 7199
2017 Regions 36 39 13 7 5 0 0 75 12 3829
2017 Quebec Region 30 45 14 7 3 0 1 76 10 748
2017 MONTEREGIE DISTRICT 32 46 15 6 2 0 0 78 8 158

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Canada Border Services Agency 39 40 10 7 5 0 0 79 12 7196
2017 Regions 38 41 10 7 5 0 0 79 11 3828
2017 Quebec Region 32 45 13 7 3 0 0 77 10 747
2017 MONTEREGIE DISTRICT 35 44 13 7 1 0 0 80 8 157

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Canada Border Services Agency 9 21 16 24 28 2 0 30 53 7201
2017 Regions 8 19 16 24 31 2 0 27 56 3830
2017 Quebec Region 8 20 21 27 21 3 0 29 50 746
2017 MONTEREGIE DISTRICT 8 24 23 28 14 4 1 33 43 158

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Canada Border Services Agency 10 20 14 20 32 2 2 31 55 7200
2017 Regions 8 19 14 20 34 2 2 29 56 3833
2017 Quebec Region 8 19 19 21 26 3 4 29 50 749
2017 MONTEREGIE DISTRICT 7 25 20 20 19 4 5 35 43 158

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Canada Border Services Agency 16 34 14 18 17 0 0 51 35 7168
2017 Regions 13 30 15 21 21 0 0 43 42 3812
2017 Quebec Region 12 32 21 19 16 0 0 44 35 746
2017 MONTEREGIE DISTRICT 7 32 26 18 16 0 1 39 35 157

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Canada Border Services Agency 19 30 17 17 16 0 0 49 33 7170
2017 Regions 16 26 18 18 21 0 0 42 39 3810
2017 Quebec Region 13 28 24 17 18 0 0 41 35 746
2017 MONTEREGIE DISTRICT 12 24 32 16 15 1 0 37 31 157

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Canada Border Services Agency 19 33 18 17 13 0 0 52 30 7166
2017 Regions 16 31 19 18 16 0 0 46 34 3810
2017 Quebec Region 12 34 26 18 10 0 0 46 28 746
2017 MONTEREGIE DISTRICT 13 36 29 16 6 0 0 48 22 157

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Canada Border Services Agency 9 26 23 19 19 4 1 36 39 7195
2017 Regions 8 23 22 20 22 4 1 32 45 3831
2017 Quebec Region 6 22 27 21 17 5 1 30 41 747
2017 MONTEREGIE DISTRICT 4 23 27 20 17 7 2 30 41 158

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Canada Border Services Agency 26 31 13 13 16 0 0 57 30 7200
2017 Regions 20 29 15 15 21 0 0 49 36 3831
2017 Quebec Region 18 33 20 14 14 0 1 51 29 748
2017 MONTEREGIE DISTRICT 12 37 27 14 9 1 1 49 24 158

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Canada Border Services Agency 32 25 10 11 14 1 7 62 27 7198
2017 Regions 36 26 9 10 12 1 5 66 24 3832
2017 Quebec Region 45 29 7 7 6 0 5 79 13 748
2017 MONTEREGIE DISTRICT 58 26 7 5 3 0 1 85 8 158

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Canada Border Services Agency 36 34 16 7 4 0 2 72 11 7207
2017 Regions 36 34 16 7 3 0 3 73 10 3832
2017 Quebec Region 44 35 12 4 2 0 2 81 6 747
2017 MONTEREGIE DISTRICT 50 34 11 3 1 0 1 85 4 157

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Canada Border Services Agency 33 22 10 7 15 3 9 63 25 7198
2017 Regions 25 21 11 8 19 3 13 55 31 3828
2017 Quebec Region 23 28 13 8 12 3 14 61 24 748
2017 MONTEREGIE DISTRICT 19 26 17 6 13 3 17 56 23 157

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Canada Border Services Agency 29 34 37 7197
2017 Regions 24 39 37 3827
2017 Quebec Region 23 47 30 748
2017 MONTEREGIE DISTRICT 22 50 28 158

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Canada Border Services Agency 16 25 38 9 6 6 2106
2017 Regions 18 27 29 13 8 6 927
2017 Quebec Region 23 28 28 8 8 5 173
2017 MONTEREGIE DISTRICT 40 34 17 6 3 0 35
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Canada Border Services Agency 26 39 14 11 10 1 0 65 21 7194
2017 Regions 21 37 16 13 12 1 0 59 25 3821
2017 Quebec Region 20 41 19 11 8 1 0 62 19 744
2017 MONTEREGIE DISTRICT 16 43 21 10 9 1 0 60 20 158

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Canada Border Services Agency 15 35 20 16 13 1 0 50 29 7193
2017 Regions 14 33 20 17 15 1 0 47 32 3824
2017 Quebec Region 12 38 23 15 10 1 0 51 25 747
2017 MONTEREGIE DISTRICT 9 35 27 14 11 2 2 46 26 158

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Canada Border Services Agency 19 28 32 12 6 1 2 18 49 7176
2017 Regions 18 27 32 13 6 1 2 20 47 3817
2017 Quebec Region 10 25 33 18 9 2 3 28 37 748
2017 MONTEREGIE DISTRICT 11 19 33 22 10 2 4 34 31 158

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Canada Border Services Agency 25 27 25 12 7 2 2 19 55 7174
2017 Regions 24 26 26 13 7 2 2 21 52 3816
2017 Quebec Region 17 27 28 15 9 3 2 25 46 746
2017 MONTEREGIE DISTRICT 11 25 29 21 10 1 3 32 38 157

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Canada Border Services Agency 26 26 24 12 6 2 4 19 56 7185
2017 Regions 23 25 25 14 6 3 4 22 51 3825
2017 Quebec Region 22 30 24 12 5 3 4 19 55 748
2017 MONTEREGIE DISTRICT 19 28 29 15 3 3 4 19 50 158

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Canada Border Services Agency 13 16 27 24 12 2 6 39 32 7145
2017 Regions 9 14 26 28 14 2 8 46 25 3805
2017 Quebec Region 8 16 27 25 12 2 10 42 27 746
2017 MONTEREGIE DISTRICT 5 12 30 29 11 3 11 46 20 158

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Canada Border Services Agency 34 25 21 10 6 1 3 17 61 7177
2017 Regions 34 24 20 11 7 1 3 19 61 3823
2017 Quebec Region 27 26 21 13 8 1 4 22 56 745
2017 MONTEREGIE DISTRICT 18 21 31 17 8 1 4 27 41 157

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Canada Border Services Agency 20 20 25 18 10 3 4 30 43 7172
2017 Regions 18 19 25 20 11 3 5 33 40 3819
2017 Quebec Region 12 20 27 22 12 2 5 36 35 748
2017 MONTEREGIE DISTRICT 8 26 25 24 10 2 5 37 36 158

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Canada Border Services Agency 25 25 28 11 6 2 3 18 53 7176
2017 Regions 24 25 27 11 6 3 4 19 52 3821
2017 Quebec Region 16 28 30 14 6 3 4 21 47 745
2017 MONTEREGIE DISTRICT 15 26 33 17 4 2 3 22 43 156

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Canada Border Services Agency 28 29 12 15 15 1 1 58 30 7192
2017 Regions 24 27 13 17 18 1 1 52 35 3823
2017 Quebec Region 27 36 15 12 8 1 1 64 20 748
2017 MONTEREGIE DISTRICT 22 41 16 10 8 1 2 65 18 158

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Canada Border Services Agency 26 40 13 13 8 0 0 66 20 7198
2017 Regions 21 40 15 14 9 0 0 61 23 3828
2017 Quebec Region 22 52 14 6 4 1 0 75 10 749
2017 MONTEREGIE DISTRICT 17 59 14 5 4 1 1 77 9 158

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Canada Border Services Agency 23 32 22 7 8 5 1 59 17 7195
2017 Regions 21 31 23 8 10 5 1 55 20 3826
2017 Quebec Region 19 33 24 7 9 6 2 57 17 748
2017 MONTEREGIE DISTRICT 21 33 27 6 5 6 3 59 12 158

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Canada Border Services Agency 22 37 19 11 9 2 0 61 20 7199
2017 Regions 19 36 19 12 11 2 0 56 24 3827
2017 Quebec Region 18 46 19 7 6 2 1 67 13 747
2017 MONTEREGIE DISTRICT 19 46 19 6 4 2 3 68 11 158

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Canada Border Services Agency 23 36 15 12 12 0 0 60 24 7203
2017 Regions 20 35 15 14 15 0 0 56 29 3828
2017 Quebec Region 22 45 16 9 7 1 0 68 16 746
2017 MONTEREGIE DISTRICT 21 46 12 11 9 1 0 67 20 157

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Canada Border Services Agency 17 28 18 15 16 3 3 47 34 7199
2017 Regions 14 26 18 17 20 4 2 42 39 3830
2017 Quebec Region 14 30 18 16 15 3 3 47 33 747
2017 MONTEREGIE DISTRICT 12 30 20 17 13 3 6 46 33 158

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Canada Border Services Agency 28 43 15 7 5 2 0 73 12 7193
2017 Regions 26 44 14 8 6 1 0 71 14 3822
2017 Quebec Region 20 49 18 7 3 2 0 71 10 747
2017 MONTEREGIE DISTRICT 16 50 18 11 1 4 1 69 13 157

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Canada Border Services Agency 26 39 14 10 8 2 1 66 19 7187
2017 Regions 24 39 14 11 9 2 0 65 20 3817
2017 Quebec Region 22 44 16 10 6 2 1 68 16 747
2017 MONTEREGIE DISTRICT 20 44 20 11 3 2 1 66 14 158

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Canada Border Services Agency 15 32 22 15 12 4 1 49 27 7192
2017 Regions 14 33 21 15 13 3 1 49 29 3823
2017 Quebec Region 12 32 24 15 10 5 2 47 27 745
2017 MONTEREGIE DISTRICT 10 39 27 13 5 5 1 52 20 157

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Canada Border Services Agency 13 22 16 19 22 6 2 38 44 7190
2017 Regions 14 24 14 19 24 4 1 40 45 3823
2017 Quebec Region 15 32 19 15 11 5 2 51 28 747
2017 MONTEREGIE DISTRICT 17 37 21 13 8 4 1 56 22 158

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Canada Border Services Agency 17 44 8 19 12 0 0 61 31 7207
2017 Regions 14 43 8 21 14 0 0 57 35 3834
2017 Quebec Region 13 41 13 23 10 0 0 54 33 749
2017 MONTEREGIE DISTRICT 9 35 18 21 16 0 0 44 38 158

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Canada Border Services Agency 26 33 9 17 14 0 0 59 32 7201
2017 Regions 21 31 10 20 18 0 0 52 38 3830
2017 Quebec Region 20 32 14 18 16 0 0 52 34 747
2017 MONTEREGIE DISTRICT 11 28 18 23 20 0 0 39 42 157

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Canada Border Services Agency 27 38 11 14 9 0 0 66 23 7181
2017 Regions 22 37 12 17 11 0 0 60 29 3818
2017 Quebec Region 23 42 13 13 8 0 0 65 22 746
2017 MONTEREGIE DISTRICT 19 42 17 13 8 0 0 62 21 158

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Canada Border Services Agency 62 24 6 3 2 1 1 88 6 7190
2017 Regions 62 25 6 3 2 1 1 89 5 3822
2017 Quebec Region 45 41 6 7 2 0 0 86 9 748
2017 MONTEREGIE DISTRICT 46 42 8 3 2 0 0 87 5 157

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Canada Border Services Agency 62 20 6 6 4 0 1 84 10 7208
2017 Regions 66 19 7 4 3 0 1 87 7 3835
2017 Quebec Region 43 34 9 11 3 0 0 77 14 749
2017 MONTEREGIE DISTRICT 52 31 9 6 1 0 0 83 8 158

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Canada Border Services Agency 64 15 8 4 3 1 6 84 7 7205
2017 Regions 65 13 8 2 3 1 8 86 5 3832
2017 Quebec Region 59 25 6 3 1 1 5 89 5 747
2017 MONTEREGIE DISTRICT 59 21 5 3 0 2 8 91 4 158

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Canada Border Services Agency 72 14 5 2 3 1 3 89 5 7199
2017 Regions 71 13 6 2 3 1 4 89 5 3828
2017 Quebec Region 70 24 3 1 1 0 1 96 2 746
2017 MONTEREGIE DISTRICT 70 23 3 1 0 1 1 95 1 158

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Canada Border Services Agency 53 19 10 4 3 3 8 80 8 7200
2017 Regions 54 15 10 3 3 4 11 81 7 3829
2017 Quebec Region 41 28 8 6 2 5 10 81 10 749
2017 MONTEREGIE DISTRICT 46 24 7 2 1 8 13 88 3 158

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Canada Border Services Agency 60 20 9 3 2 3 3 86 5 7198
2017 Regions 61 19 9 3 2 3 3 86 5 3828
2017 Quebec Region 47 33 8 7 3 2 0 81 11 749
2017 MONTEREGIE DISTRICT 56 30 7 3 1 3 1 89 4 158

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Canada Border Services Agency 26 74 7188
2017 Regions 28 72 3823
2017 Quebec Region 21 79 745
2017 MONTEREGIE DISTRICT 22 78 158

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Canada Border Services Agency 55 1843
2017 Regions 58 1067
2017 Quebec Region 56 160
2017 MONTEREGIE DISTRICT 46 35

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Canada Border Services Agency 67 1843
2017 Regions 70 1067
2017 Quebec Region 59 160
2017 MONTEREGIE DISTRICT 59 35

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Canada Border Services Agency 9 1843
2017 Regions 8 1067
2017 Quebec Region 12 160
2017 MONTEREGIE DISTRICT 20 35

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Canada Border Services Agency 6 1843
2017 Regions 9 1067
2017 Quebec Region 3 160
2017 MONTEREGIE DISTRICT 0 35

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Canada Border Services Agency 5 1843
2017 Regions 5 1067
2017 Quebec Region 4 160
2017 MONTEREGIE DISTRICT 0 35

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Canada Border Services Agency 18 1843
2017 Regions 27 1067
2017 Quebec Region 12 160
2017 MONTEREGIE DISTRICT 14 35

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Canada Border Services Agency 2 1843
2017 Regions 2 1067
2017 MONTEREGIE DISTRICT 0 35

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Canada Border Services Agency 40 1844
2017 Regions 41 1069
2017 Quebec Region 39 160
2017 MONTEREGIE DISTRICT 45 35

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Canada Border Services Agency 38 1844
2017 Regions 37 1069
2017 Quebec Region 33 160
2017 MONTEREGIE DISTRICT 40 35

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Canada Border Services Agency 49 1844
2017 Regions 50 1069
2017 Quebec Region 47 160
2017 MONTEREGIE DISTRICT 49 35

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Canada Border Services Agency 44 1844
2017 Regions 44 1069
2017 Quebec Region 44 160
2017 MONTEREGIE DISTRICT 55 35

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Canada Border Services Agency 32 1844
2017 Regions 32 1069
2017 Quebec Region 20 160
2017 MONTEREGIE DISTRICT 23 35

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Canada Border Services Agency 60 1844
2017 Regions 61 1069
2017 Quebec Region 66 160
2017 MONTEREGIE DISTRICT 60 35

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Canada Border Services Agency 41 1844
2017 Regions 43 1069
2017 Quebec Region 45 160
2017 MONTEREGIE DISTRICT 45 35

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Canada Border Services Agency 3 1844
2017 Regions 4 1069

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Canada Border Services Agency 12 1844
2017 Regions 14 1069
2017 Quebec Region 8 160

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Canada Border Services Agency 14 1844
2017 Regions 16 1069
2017 Quebec Region 19 160
2017 MONTEREGIE DISTRICT 14 35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Canada Border Services Agency 57 1844
2017 Regions 61 1069
2017 Quebec Region 43 160
2017 MONTEREGIE DISTRICT 51 35

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Canada Border Services Agency 30 1844
2017 Regions 32 1069
2017 Quebec Region 20 160
2017 MONTEREGIE DISTRICT 28 35

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Canada Border Services Agency 15 1844
2017 Regions 16 1069
2017 Quebec Region 13 160
2017 MONTEREGIE DISTRICT 14 35

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Canada Border Services Agency 48 1845
2017 Regions 43 1068
2017 Quebec Region 51 160
2017 MONTEREGIE DISTRICT 55 35

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Canada Border Services Agency 28 1845
2017 Regions 28 1068
2017 Quebec Region 30 160
2017 MONTEREGIE DISTRICT 34 35

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Canada Border Services Agency 7 1845
2017 Regions 7 1068
2017 Quebec Region 10 160

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Canada Border Services Agency 23 1845
2017 Regions 27 1068
2017 Quebec Region 24 160
2017 MONTEREGIE DISTRICT 28 35

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Canada Border Services Agency 9 1845
2017 Regions 9 1068
2017 Quebec Region 14 160
2017 MONTEREGIE DISTRICT 17 35

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Canada Border Services Agency 12 1845
2017 Regions 14 1068
2017 Quebec Region 14 160
2017 MONTEREGIE DISTRICT 14 35

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Canada Border Services Agency 16 1845
2017 Regions 17 1068
2017 Quebec Region 15 160
2017 MONTEREGIE DISTRICT 14 35

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Canada Border Services Agency 11 1845
2017 Regions 11 1068
2017 Quebec Region 14 160
2017 MONTEREGIE DISTRICT 23 35

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Canada Border Services Agency 27 1845
2017 Regions 29 1068
2017 Quebec Region 22 160
2017 MONTEREGIE DISTRICT 17 35

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada Border Services Agency 11 1630
2017 Regions 11 915
2017 Quebec Region 10 138

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Canada Border Services Agency 16 1630
2017 Regions 16 915
2017 Quebec Region 11 138

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada Border Services Agency 10 1630
2017 Regions 10 915
2017 Quebec Region 14 138

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Canada Border Services Agency 7 1630
2017 Regions 7 915
2017 Quebec Region 5 138

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada Border Services Agency 7 1630
2017 Regions 6 915
2017 Quebec Region 11 138

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Canada Border Services Agency 9 1630
2017 Regions 8 915
2017 Quebec Region 9 138

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada Border Services Agency 9 1630
2017 Regions 5 915
2017 Quebec Region 4 138

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada Border Services Agency 10 1630
2017 Regions 11 915
2017 Quebec Region 11 138

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada Border Services Agency 11 1630
2017 Regions 12 915
2017 Quebec Region 13 138
2017 MONTEREGIE DISTRICT 17 30

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Canada Border Services Agency 30 1630
2017 Regions 32 915
2017 Quebec Region 21 138
2017 MONTEREGIE DISTRICT 27 30

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada Border Services Agency 10 1630
2017 Regions 11 915
2017 Quebec Region 15 138

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Canada Border Services Agency 50 1630
2017 Regions 51 915
2017 Quebec Region 44 138
2017 MONTEREGIE DISTRICT 36 30

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Canada Border Services Agency 1 1630
2017 Regions 1 915
2017 MONTEREGIE DISTRICT 0 30

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Canada Border Services Agency 60 1630
2017 Regions 63 915
2017 Quebec Region 48 138
2017 MONTEREGIE DISTRICT 56 30

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Canada Border Services Agency 2 1630
2017 Regions 2 915

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Canada Border Services Agency 14 1630
2017 Regions 16 915
2017 Quebec Region 22 138
2017 MONTEREGIE DISTRICT 26 30

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Canada Border Services Agency 98 2 1845
2017 Regions 99 1 1067
2017 Quebec Region 98 2 159
2017 MONTEREGIE DISTRICT 100 0 35

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Canada Border Services Agency 10 16 22 11 17 19 5 34 37 7208
2017 Regions 9 17 21 12 20 16 5 33 40 3834
2017 Quebec Region 7 22 18 11 13 21 7 41 33 749
2017 MONTEREGIE DISTRICT 5 23 18 14 14 17 8 38 38 158

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Canada Border Services Agency 15 26 22 12 14 8 1 46 29 7196
2017 Regions 14 27 21 13 17 6 1 44 33 3830
2017 Quebec Region 14 34 23 11 9 8 1 53 22 747
2017 MONTEREGIE DISTRICT 12 37 23 11 8 7 2 54 21 158

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Canada Border Services Agency 14 86 7192
2017 Regions 16 84 3830
2017 Quebec Region 11 89 747
2017 MONTEREGIE DISTRICT 14 86 158

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Canada Border Services Agency 41 972
2017 Regions 40 593
2017 Quebec Region 43 80
2017 MONTEREGIE DISTRICT 32 22

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Canada Border Services Agency 83 972
2017 Regions 84 593
2017 Quebec Region 85 80
2017 MONTEREGIE DISTRICT 68 22

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Canada Border Services Agency 3 972
2017 Regions 4 593

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Canada Border Services Agency 4 972
2017 Regions 5 593
2017 MONTEREGIE DISTRICT 0 22

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Canada Border Services Agency 5 972
2017 Regions 5 593
2017 Quebec Region 7 80

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Canada Border Services Agency 15 972
2017 Regions 22 593
2017 Quebec Region 15 80
2017 MONTEREGIE DISTRICT 27 22

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Canada Border Services Agency 5 972
2017 Regions 4 593

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Canada Border Services Agency 20 973
2017 Regions 21 594
2017 Quebec Region 24 80
2017 MONTEREGIE DISTRICT 23 22

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Canada Border Services Agency 17 973
2017 Regions 18 594
2017 Quebec Region 24 80
2017 MONTEREGIE DISTRICT 23 22

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Canada Border Services Agency 12 973
2017 Regions 13 594
2017 Quebec Region 14 80

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Canada Border Services Agency 6 973
2017 Regions 6 594
2017 Quebec Region 6 80

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Canada Border Services Agency 24 973
2017 Regions 23 594
2017 Quebec Region 15 80

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Canada Border Services Agency 34 973
2017 Regions 35 594
2017 Quebec Region 25 80

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Canada Border Services Agency 4 973
2017 Regions 5 594
2017 MONTEREGIE DISTRICT 0 22

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Canada Border Services Agency 1 973
2017 Regions 2 594
2017 MONTEREGIE DISTRICT 0 22

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Canada Border Services Agency 11 973
2017 Regions 11 594
2017 Quebec Region 9 80

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Canada Border Services Agency 25 973
2017 Regions 28 594
2017 Quebec Region 31 80
2017 MONTEREGIE DISTRICT 23 22

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Canada Border Services Agency 1 973
2017 Regions 1 594
2017 MONTEREGIE DISTRICT 0 22

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Canada Border Services Agency 18 973
2017 Regions 19 594
2017 Quebec Region 16 80
2017 MONTEREGIE DISTRICT 23 22

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 MONTEREGIE DISTRICT 0 22

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Canada Border Services Agency 18 973
2017 Regions 17 594
2017 Quebec Region 23 80
2017 MONTEREGIE DISTRICT 23 22

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Canada Border Services Agency 30 974
2017 Regions 31 595
2017 Quebec Region 40 80
2017 MONTEREGIE DISTRICT 50 22

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Canada Border Services Agency 16 974
2017 Regions 15 595
2017 Quebec Region 14 80

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Canada Border Services Agency 6 974
2017 Regions 6 595
2017 Quebec Region 9 80

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Canada Border Services Agency 22 974
2017 Regions 26 595
2017 Quebec Region 22 80
2017 MONTEREGIE DISTRICT 36 22

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Canada Border Services Agency 5 974
2017 Regions 5 595
2017 Quebec Region 7 80

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Canada Border Services Agency 10 974
2017 Regions 12 595
2017 Quebec Region 7 80

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Canada Border Services Agency 8 974
2017 Regions 9 595
2017 Quebec Region 10 80

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Canada Border Services Agency 8 974
2017 Regions 8 595
2017 Quebec Region 10 80

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Canada Border Services Agency 48 974
2017 Regions 45 595
2017 Quebec Region 38 80
2017 MONTEREGIE DISTRICT 27 22

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Canada Border Services Agency 5 876
2017 Regions 6 521
2017 Quebec Region 8 74
2017 MONTEREGIE DISTRICT 0 19

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Canada Border Services Agency 10 876
2017 Regions 8 521
2017 Quebec Region 8 74

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Canada Border Services Agency 3 876
2017 Regions 4 521
2017 MONTEREGIE DISTRICT 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Canada Border Services Agency 3 876
2017 Regions 3 521
2017 MONTEREGIE DISTRICT 0 19

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Canada Border Services Agency 2 876
2017 Regions 1 521
2017 MONTEREGIE DISTRICT 0 19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Canada Border Services Agency 5 876
2017 Regions 5 521
2017 MONTEREGIE DISTRICT 0 19

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Canada Border Services Agency 5 876
2017 Regions 3 521

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada Border Services Agency 10 876
2017 Regions 11 521
2017 Quebec Region 12 74

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada Border Services Agency 7 876
2017 Regions 9 521
2017 Quebec Region 11 74

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Canada Border Services Agency 25 876
2017 Regions 27 521
2017 Quebec Region 21 74
2017 MONTEREGIE DISTRICT 26 19

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada Border Services Agency 10 876
2017 Regions 9 521
2017 Quebec Region 12 74

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Canada Border Services Agency 46 876
2017 Regions 49 521
2017 Quebec Region 43 74
2017 MONTEREGIE DISTRICT 37 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Canada Border Services Agency 2 876
2017 Regions 2 521
2017 MONTEREGIE DISTRICT 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Canada Border Services Agency 66 876
2017 Regions 67 521
2017 Quebec Region 65 74
2017 MONTEREGIE DISTRICT 79 19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Canada Border Services Agency 1 876
2017 Regions 1 521
2017 MONTEREGIE DISTRICT 0 19

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Canada Border Services Agency 12 876
2017 Regions 12 521
2017 Quebec Region 15 74

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Canada Border Services Agency 98 2 973
2017 Regions 98 2 594
2017 Quebec Region 98 2 79
2017 MONTEREGIE DISTRICT 95 5 22

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Canada Border Services Agency 12 17 26 6 9 24 6 41 22 7209
2017 Regions 11 19 25 7 12 21 5 41 25 3835
2017 Quebec Region 9 24 22 6 7 25 8 49 18 749
2017 MONTEREGIE DISTRICT 7 24 21 7 8 24 10 47 22 158

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Canada Border Services Agency 19 28 24 7 9 12 2 54 19 7191
2017 Regions 18 28 22 9 11 9 2 52 22 3826
2017 Quebec Region 16 36 20 7 6 13 3 61 15 747
2017 MONTEREGIE DISTRICT 17 38 17 5 8 12 3 65 15 158

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Canada Border Services Agency 23 77 7194
2017 Regions 25 75 3829
2017 Quebec Region 20 80 748
2017 MONTEREGIE DISTRICT 23 77 158

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Canada Border Services Agency 76 24 1641
2017 Regions 77 23 973
2017 Quebec Region 75 25 148
2017 MONTEREGIE DISTRICT 72 28 36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Canada Border Services Agency 40 35 6 11 7 1 0 76 18 1248
2017 Regions 38 36 6 11 8 1 0 75 19 749
2017 Quebec Region 35 36 10 13 3 2 0 73 17 111
2017 MONTEREGIE DISTRICT 30 43 15 12 0 0 0 73 12 26

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Canada Border Services Agency 28 49 10 6 2 2 4 81 8 7209
2017 Regions 28 49 10 6 2 2 3 81 9 3836
2017 Quebec Region 20 51 14 8 2 1 4 74 11 749
2017 MONTEREGIE DISTRICT 16 58 13 8 3 1 2 76 11 158

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Canada Border Services Agency 7 22 23 15 15 13 5 35 37 7204
2017 Regions 7 23 22 17 19 9 4 35 40 3835
2017 Quebec Region 8 24 22 16 12 11 6 39 34 748
2017 MONTEREGIE DISTRICT 9 21 30 15 14 6 4 34 33 158

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Canada Border Services Agency 28 34 14 7 5 6 4 70 14 7209
2017 Regions 25 35 15 9 7 6 3 65 18 3833
2017 Quebec Region 24 40 16 6 5 5 4 71 12 747
2017 MONTEREGIE DISTRICT 32 40 15 5 3 3 2 76 8 157

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Canada Border Services Agency 18 28 18 11 12 9 4 53 27 7192
2017 Regions 15 27 18 13 17 8 3 47 33 3825
2017 Quebec Region 17 34 21 9 8 7 4 58 19 747
2017 MONTEREGIE DISTRICT 20 38 20 8 8 3 3 62 17 158
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Canada Border Services Agency 39 30 11 9 10 1 0 70 19 7198
2017 Regions 33 30 12 11 11 1 0 65 23 3829
2017 Quebec Region 33 37 13 9 5 1 0 71 15 749
2017 MONTEREGIE DISTRICT 33 41 13 6 4 1 1 75 11 158

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Canada Border Services Agency 40 28 14 7 10 2 0 69 17 7194
2017 Regions 34 29 16 8 12 2 0 63 21 3825
2017 Quebec Region 32 33 16 10 8 1 0 66 18 747
2017 MONTEREGIE DISTRICT 30 42 14 6 6 1 0 73 13 158

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Canada Border Services Agency 19 40 17 11 10 2 0 61 21 7199
2017 Regions 17 39 17 12 12 2 0 58 24 3830
2017 Quebec Region 15 43 22 10 8 2 0 59 18 747
2017 MONTEREGIE DISTRICT 14 40 27 9 6 3 1 56 15 156

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Canada Border Services Agency 9 29 18 21 22 2 0 39 43 7196
2017 Regions 8 26 18 21 25 1 0 35 47 3828
2017 Quebec Region 8 33 24 19 15 1 0 41 35 746
2017 MONTEREGIE DISTRICT 5 35 27 18 13 1 1 41 32 157

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Canada Border Services Agency 25 27 20 12 14 0 2 53 27 7184
2017 Regions 25 29 20 12 13 0 1 54 25 3820
2017 Quebec Region 28 27 22 10 11 0 2 56 21 746
2017 MONTEREGIE DISTRICT 25 31 18 10 14 0 2 56 25 155

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Canada Border Services Agency 18 26 25 16 14 0 1 44 30 7196
2017 Regions 19 25 24 16 15 0 1 45 31 3826
2017 Quebec Region 20 23 26 14 16 0 1 44 30 748
2017 MONTEREGIE DISTRICT 28 21 25 13 10 1 1 50 24 158

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Canada Border Services Agency 26 27 21 12 10 1 4 55 23 7175
2017 Regions 30 28 19 10 7 1 6 61 18 3816
2017 Quebec Region 25 26 21 14 8 1 5 54 24 745
2017 MONTEREGIE DISTRICT 31 27 18 11 7 1 5 62 20 157

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Canada Border Services Agency 12 16 20 21 29 1 1 28 51 7186
2017 Regions 11 15 19 21 33 0 1 26 54 3824
2017 Quebec Region 14 18 20 21 25 0 1 33 47 747
2017 MONTEREGIE DISTRICT 19 19 22 19 18 1 2 39 39 158

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Canada Border Services Agency 38 24 16 7 6 1 9 68 14 7182
2017 Regions 35 24 18 8 8 1 7 64 17 3819
2017 Quebec Region 30 26 21 8 7 0 7 61 17 746
2017 MONTEREGIE DISTRICT 27 31 21 9 7 1 3 61 17 158

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Canada Border Services Agency 20 26 24 15 14 0 1 47 29 7159
2017 Regions 17 25 25 16 17 0 0 42 33 3814
2017 Quebec Region 18 24 28 15 15 0 0 42 30 744
2017 MONTEREGIE DISTRICT 23 18 30 18 11 1 0 42 29 157

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Canada Border Services Agency 18 28 24 16 12 1 1 47 28 7160
2017 Regions 17 26 24 17 13 1 1 45 31 3814
2017 Quebec Region 18 30 26 16 8 1 2 50 24 743
2017 MONTEREGIE DISTRICT 22 25 28 11 10 1 2 49 22 157

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Canada Border Services Agency 16 25 24 18 15 1 1 42 34 7159
2017 Regions 17 26 24 17 15 1 1 44 32 3813
2017 Quebec Region 22 28 24 15 8 1 2 51 24 742
2017 MONTEREGIE DISTRICT 29 24 24 11 10 1 3 54 21 157

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Canada Border Services Agency 21 27 22 16 13 1 1 48 29 7168
2017 Regions 21 28 21 15 13 1 1 50 28 3818
2017 Quebec Region 27 29 21 12 9 1 1 58 21 744
2017 MONTEREGIE DISTRICT 39 24 20 8 7 1 1 64 15 157

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Canada Border Services Agency 23 28 22 14 10 1 2 52 25 7152
2017 Regions 21 27 22 16 12 1 1 49 28 3812
2017 Quebec Region 24 27 21 15 10 1 1 52 26 744
2017 MONTEREGIE DISTRICT 30 31 15 14 8 1 1 62 22 157

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Canada Border Services Agency 42 26 16 8 6 0 2 69 14 7201
2017 Regions 38 28 18 9 7 0 1 66 16 3832
2017 Quebec Region 38 26 21 9 4 0 1 65 13 748
2017 MONTEREGIE DISTRICT 35 26 24 8 5 1 1 62 14 158

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Canada Border Services Agency 58 18 9 6 6 1 2 78 12 7189
2017 Regions 54 20 10 7 6 1 2 76 14 3824
2017 Quebec Region 57 20 10 6 4 1 3 80 11 745
2017 MONTEREGIE DISTRICT 54 19 10 8 4 2 4 78 12 157

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Canada Border Services Agency 45 31 13 6 4 0 1 77 10 7197
2017 Regions 41 33 14 7 4 0 1 75 11 3831
2017 Quebec Region 45 28 15 7 3 0 1 75 11 748
2017 MONTEREGIE DISTRICT 48 30 10 4 5 1 1 80 10 157

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Canada Border Services Agency 46 23 12 9 8 1 2 70 17 7192
2017 Regions 41 25 14 10 9 0 1 67 19 3822
2017 Quebec Region 48 23 12 7 7 1 2 73 14 748
2017 MONTEREGIE DISTRICT 55 19 8 5 8 2 4 78 14 157

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Canada Border Services Agency 49 12 5 2 2 0 30 87 6 7188
2017 Regions 46 12 5 3 2 0 32 86 6 3825
2017 Quebec Region 52 11 4 2 1 0 29 89 5 744
2017 MONTEREGIE DISTRICT 57 9 3 3 2 1 26 90 6 158

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Canada Border Services Agency 55 23 10 4 2 1 6 83 7 7154
2017 Regions 48 27 13 5 3 0 4 78 8 3808
2017 Quebec Region 55 25 11 3 2 0 4 83 5 745
2017 MONTEREGIE DISTRICT 60 23 9 4 2 1 2 85 6 157

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Canada Border Services Agency 63 19 7 3 3 1 4 86 7 7198
2017 Regions 63 19 6 3 3 1 4 87 6 3830
2017 Quebec Region 67 18 5 2 2 0 6 90 5 749
2017 MONTEREGIE DISTRICT 74 12 4 1 3 1 5 91 5 158

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Canada Border Services Agency 47 30 13 4 3 0 3 80 7 7187
2017 Regions 45 33 13 5 3 0 2 80 7 3822
2017 Quebec Region 51 27 14 3 2 0 2 80 6 745
2017 MONTEREGIE DISTRICT 57 25 12 2 1 1 2 84 3 158

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Canada Border Services Agency 9 27 38 17 9 0 0 36 25 7208
2017 Regions 9 27 37 18 9 0 0 35 27 3834
2017 Quebec Region 10 30 36 17 6 0 1 41 23 748
2017 MONTEREGIE DISTRICT 16 34 31 11 8 0 0 50 19 158

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Canada Border Services Agency 12 23 38 18 8 0 0 26 35 7189
2017 Regions 13 24 38 17 8 0 0 25 37 3823
2017 Quebec Region 7 19 35 24 14 0 0 39 26 748
2017 MONTEREGIE DISTRICT 6 19 35 27 12 0 0 39 26 158
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Canada Border Services Agency 37 27 16 7 6 6 1 40 60 7208
2017 Regions 36 29 16 6 5 7 1 39 61 3835
2017 Quebec Region 45 28 15 4 3 5 1 48 52 748
2017 MONTEREGIE DISTRICT 39 31 18 5 3 4 0 41 59 158

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Canada Border Services Agency 19 3978
2017 Regions 20 2123
2017 Quebec Region 15 364
2017 MONTEREGIE DISTRICT 16 89

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Canada Border Services Agency 28 3978
2017 Regions 28 2123
2017 Quebec Region 34 364
2017 MONTEREGIE DISTRICT 35 89

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Canada Border Services Agency 22 3978
2017 Regions 27 2123
2017 Quebec Region 25 364
2017 MONTEREGIE DISTRICT 31 89

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Canada Border Services Agency 54 3978
2017 Regions 51 2123
2017 Quebec Region 40 364
2017 MONTEREGIE DISTRICT 45 89

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Canada Border Services Agency 5 3978
2017 Regions 6 2123
2017 Quebec Region 8 364
2017 MONTEREGIE DISTRICT 6 89

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Canada Border Services Agency 29 3978
2017 Regions 30 2123
2017 Quebec Region 31 364
2017 MONTEREGIE DISTRICT 28 89

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Canada Border Services Agency 10 58 15 7 3 8 3868
2017 Regions 10 61 15 6 2 6 2069
2017 Quebec Region 11 61 15 6 2 6 351
2017 MONTEREGIE DISTRICT 11 56 16 6 1 9 85

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Canada Border Services Agency 9 21 18 15 24 2 10 35 44 4016
2017 Regions 11 25 19 14 19 2 10 40 38 2146
2017 Quebec Region 6 26 19 14 17 3 16 39 38 368
2017 MONTEREGIE DISTRICT 4 25 23 11 23 2 11 33 40 90

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Canada Border Services Agency 5 14 18 14 25 4 19 25 51 4007
2017 Regions 6 17 20 13 20 4 20 31 43 2139
2017 Quebec Region 4 21 20 12 17 3 23 34 40 365
2017 MONTEREGIE DISTRICT 3 26 23 12 19 2 15 35 38 89
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