2017 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	41	14	8	4	0	74	12	176
2017	First official language - French	37	46	5	4	7	0	83	12	137
2014	First official language - English	31	47	9	7	6	0	78	13	165
2014	First official language - French	30	43	13	7	7	0	74	14	134
2011	First official language - English	35	41	10	9	5	1	77	13	170
2011	First official language - French	30	45	14	5	5	1	75	10	133
2008	First official language - English	21	47	10	12	10	0	68	23	105
2008	First official language - French	28	48	12	10	3	0	76	13	94

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	39	10	8	11	0	0	71	19	175
2017	First official language - French	29	41	15	10	6	0	0	70	16	137

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	39	6	5	1	89	5	176
2017	First official language - French	45	41	7	3	3	87	6	136
2014	First official language - English	59	28	9	2	2	87	5	165
2014	First official language - French	55	31	12	1	1	86	3	134
2011	First official language - English	50	40	6	2	2	90	3	171
2011	First official language - French	55	35	6	2	2	90	4	133

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	39	16	8	3	0	0	74	10	176
2017	First official language - French	38	40	7	8	5	1	0	79	13	135
2014	First official language - English	42	39	10	6	3	0	0	81	9	165
2014	First official language - French	33	45	14	3	5	0	0	78	8	134
2011	First official language - English	47	37	7	6	2	0	1	84	9	170
2011	First official language - French	37	47	11	2	2	1	0	84	5	133
2008	First official language - English	32	46	6	7	10	0	0	78	16	105
2008	First official language - French	37	36	18	6	2	0	0	73	9	94

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	28	11	11	9	1	68	20	174
2017	First official language - French	39	30	17	9	4	1	69	13	137
2014	First official language - English	43	35	11	7	4	0	78	11	165
2014	First official language - French	37	36	15	7	5	1	73	12	135
2011	First official language - English	44	36	10	7	3	1	81	10	171
2011	First official language - French	37	39	12	6	5	1	77	11	133

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	36	10	10	9	1	72	18	175
2017	First official language - French	39	37	13	6	4	1	76	10	136
2014	First official language - English	42	38	9	9	2	0	79	12	165
2014	First official language - French	34	39	14	6	5	2	74	11	135
2011	First official language - English	45	35	9	9	2	0	80	12	171
2011	First official language - French	35	43	10	9	3	0	78	12	133
2008	First official language - English	39	32	8	10	9	3	74	19	105
2008	First official language - French	40	35	11	12	2	0	76	14	94

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	23	17	15	14	2	0	54	29	176
2017	First official language - French	32	25	15	16	9	3	0	58	26	137
2014	First official language - English	35	24	18	12	9	2	1	60	22	165
2014	First official language - French	32	24	12	17	9	5	1	59	28	134
2011	First official language - English	41	23	13	12	9	2	1	66	21	171
2011	First official language - French	33	23	18	11	9	5	1	60	21	133
2008	First official language - English	26	23	14	16	14	6	0	52	33	104
2008	First official language - French	39	18	17	13	11	2	0	59	24	94

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	25	8	6	4	3	0	82	10	176
2017	First official language - French	47	27	14	4	5	2	1	76	9	137
2014	First official language - English	59	20	8	4	4	4	1	84	8	165
2014	First official language - French	46	31	12	3	5	2	0	79	8	135
2011	First official language - English	48	28	9	6	8	1	1	77	14	171
2011	First official language - French	40	30	14	8	7	2	0	71	14	133
2008	First official language - English	43	29	5	10	10	5	0	75	20	105
2008	First official language - French	41	27	15	9	4	4	0	71	13	94

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	51	29	10	7	4	0	0	80	10	176
2017	First official language - French	49	30	7	7	5	1	1	81	12	136
2014	First official language - English	57	24	9	5	4	1	1	82	10	165
2014	First official language - French	46	34	9	6	4	1	0	81	10	135
2011	First official language - English	42	28	7	13	9	1	0	71	22	171
2011	First official language - French	32	44	8	9	6	1	0	77	15	133
2008	First official language - English	42	26	6	12	12	2	0	69	25	105
2008	First official language - French	47	30	7	10	5	1	0	77	15	94

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	21	9	8	5	0	0	78	13	176
2017	First official language - French	51	26	10	6	6	1	1	78	12	137
2014	First official language - English	55	28	8	6	3	0	1	83	9	165
2014	First official language - French	49	29	13	2	6	1	0	79	8	135

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	35	15	10	7	3	0	67	18	176
2017	First official language - French	33	38	17	7	3	2	1	73	10	137
2014	First official language - English	30	39	13	7	5	5	1	74	13	165
2014	First official language - French	24	38	16	9	5	8	0	67	15	135
2011	First official language - English	27	35	16	10	6	6	0	65	18	170
2011	First official language - French	19	42	15	10	10	4	1	64	21	132

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	28	28	15	14	12	2	1	58	26	176
2017	First official language - French	29	39	17	11	3	1	1	68	14	137
2014	First official language - English	29	37	15	11	7	1	1	66	18	164
2014	First official language - French	23	39	22	10	4	3	0	63	14	135
2011	First official language - English	36	33	12	12	4	3	0	71	16	171
2011	First official language - French	20	44	17	9	7	1	1	66	16	133
2008	First official language - English	30	30	15	13	7	5	0	63	21	105
2008	First official language - French	26	43	13	12	7	0	0	68	19	94

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	28	18	19	11	2	1	51	30	176
2017	First official language - French	21	38	25	10	5	1	1	60	15	137
2014	First official language - English	18	41	14	17	9	1	1	60	26	165
2014	First official language - French	19	41	21	12	2	5	0	63	15	135
2011	First official language - English	31	37	14	10	3	5	0	71	14	171
2011	First official language - French	20	46	22	6	2	4	0	69	9	133
2008	First official language - English	21	38	10	17	9	5	0	62	27	105
2008	First official language - French	12	43	22	12	7	4	0	57	20	94

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	25	9	18	17	2	0	55	35	176
2017	First official language - French	25	36	16	14	5	4	1	64	19	137
2014	First official language - English	23	32	17	15	8	5	1	58	24	165
2014	First official language - French	17	36	20	13	7	7	0	56	22	135
2011	First official language - English	32	30	13	12	7	7	0	66	20	171
2011	First official language - French	20	43	19	7	6	6	0	67	13	133
2008	First official language - English	18	38	12	12	11	8	0	61	26	105
2008	First official language - French	14	39	22	13	6	5	0	56	20	94

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	36	19	15	6	2	0	59	22	176
2017	First official language - French	27	42	20	7	3	1	1	70	10	137
2014	First official language - English	22	33	14	16	10	4	1	58	28	164
2014	First official language - French	20	34	23	18	4	2	0	55	22	135
2011	First official language - English	23	38	12	18	7	2	0	62	25	171
2011	First official language - French	21	42	18	9	7	2	0	65	17	133
2008	First official language - English	18	27	11	24	18	2	0	46	43	105
2008	First official language - French	21	43	16	14	6	0	0	64	20	94

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	32	14	12	10	0	1	64	22	176
2017	First official language - French	26	40	14	13	7	0	1	66	20	137
2014	First official language - English	33	41	12	7	6	1	0	74	13	165
2014	First official language - French	31	38	17	8	6	0	0	69	14	133
2011	First official language - English	36	34	14	11	5	0	0	70	16	171
2011	First official language - French	31	36	16	12	4	1	0	67	16	133

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	39	14	17	6	0	0	63	23	176
2017	First official language - French	25	43	13	14	4	0	0	68	18	137

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	14	21	18	14	10	21	2	46	32	176
2017	First official language - French	14	25	22	7	4	21	6	54	16	137
2014	First official language - English	17	25	21	15	7	12	3	49	26	165
2014	First official language - French	15	24	19	12	9	17	5	49	27	135

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	32	8	9	6	1	0	76	16	176
2017	First official language - French	34	42	10	5	7	1	1	77	13	137
2014	First official language - English	46	34	10	6	3	1	1	81	9	165
2014	First official language - French	37	38	13	6	3	2	0	77	10	135
2011	First official language - English	39	32	10	10	7	1	0	72	17	171
2011	First official language - French	34	39	10	8	7	1	1	75	15	133
2008	First official language - English	37	36	7	9	10	1	0	74	19	105
2008	First official language - French	41	29	15	7	6	1	0	71	14	94

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	46	10	11	7	4	7	69	20	57
2017	First official language - French	13	42	8	5	0	9	24	81	7	38
2014	First official language - English	24	41	11	10	4	5	5	73	15	54
2014	First official language - French	36	24	16	7	7	2	8	67	15	44

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	38	7	10	8	2	0	74	19	175
2017	First official language - French	38	43	9	8	1	1	0	82	9	137
2014	First official language - English	40	40	9	6	2	1	3	83	8	165
2014	First official language - French	39	41	7	8	3	1	1	82	11	135
2011	First official language - English	36	35	11	8	8	2	1	73	16	170
2011	First official language - French	32	48	7	5	6	1	1	81	12	133
2008	First official language - English	36	32	8	16	3	5	0	72	20	105
2008	First official language - French	36	40	11	9	3	1	0	77	12	94

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	27	9	9	7	13	0	71	19	176
2017	First official language - French	33	43	9	6	1	6	1	82	8	136
2014	First official language - English	40	25	14	9	5	4	2	70	15	165
2014	First official language - French	36	24	13	10	7	8	1	66	19	135
2011	First official language - English	36	25	14	8	7	9	1	67	17	170
2011	First official language - French	32	36	8	10	8	5	1	72	19	133
2008	First official language - English	36	29	11	10	6	9	0	71	17	105
2008	First official language - French	35	36	13	5	4	6	0	76	10	94

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	33	12	13	8	0	1	67	21	176
2017	First official language - French	34	34	14	15	2	0	1	68	17	136
2014	First official language - English	39	43	8	8	2	0	0	83	9	165
2014	First official language - French	34	36	15	7	4	1	2	73	12	134
2011	First official language - English	31	42	16	8	2	0	1	74	10	171
2011	First official language - French	38	44	11	4	2	1	2	84	5	133
2008	First official language - English	27	40	10	12	8	1	3	69	21	105
2008	First official language - French	35	35	18	7	2	0	2	72	10	94

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	42	10	11	4	75	15	175
2017	First official language - French	40	47	6	3	3	87	7	137
2014	First official language - English	37	38	14	5	6	75	11	165
2014	First official language - French	33	40	15	7	5	73	12	134
2011	First official language - English	30	44	9	10	6	75	16	171
2011	First official language - French	35	47	8	8	2	82	10	133
2008	First official language - English	30	42	14	10	4	71	14	105
2008	First official language - French	32	39	15	11	3	71	14	94

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	39	7	11	2	0	81	12	174
2017	First official language - French	48	39	4	4	4	0	88	8	137
2014	First official language - English	45	36	9	7	3	0	81	10	165
2014	First official language - French	39	44	5	8	5	0	82	13	133
2011	First official language - English	34	44	11	6	6	0	78	11	171
2011	First official language - French	37	43	10	4	4	1	81	8	133
2008	First official language - English	31	50	8	5	6	0	82	10	105
2008	First official language - French	43	41	10	4	2	0	84	6	94

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	28	11	15	11	5	0	60	28	175
2017	First official language - French	31	38	17	6	3	5	0	73	10	137
2014	First official language - English	33	39	12	9	5	1	0	73	15	165
2014	First official language - French	32	32	23	6	4	3	1	67	10	135
2011	First official language - English	34	36	9	12	8	1	1	71	20	171
2011	First official language - French	38	38	11	5	7	2	0	77	12	133
2008	First official language - English	31	33	6	14	10	6	0	69	25	105
2008	First official language - French	31	37	15	9	4	4	0	71	13	93

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	25	12	16	20	5	1	49	39	176
2017	First official language - French	20	27	17	13	15	6	1	51	30	137
2014	First official language - English	26	22	16	21	11	1	3	50	33	165
2014	First official language - French	13	25	16	22	18	4	2	40	42	135
2011	First official language - English	19	27	12	20	20	1	1	47	41	170
2011	First official language - French	17	24	20	21	13	2	4	43	35	133
2008	First official language - English	15	37	12	15	15	3	2	55	32	105
2008	First official language - French	17	31	22	15	12	1	2	50	28	93

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	37	38	11	10	4	0	0	75	14	176
2017	First official language - French	36	40	12	6	5	1	0	77	11	136
2014	First official language - English	36	41	11	8	3	2	0	79	11	165
2014	First official language - French	27	45	12	10	5	0	0	73	15	134
2011	First official language - English	36	43	9	6	6	0	1	79	11	171
2011	First official language - French	41	37	11	9	2	0	0	78	11	133

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	36	10	9	5	0	76	15	176
2017	First official language - French	33	38	16	8	5	0	71	13	136
2014	First official language - English	39	37	11	9	3	1	76	12	165
2014	First official language - French	32	44	12	6	6	0	76	12	134

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	30	12	12	5	0	0	71	17	176
2017	First official language - French	32	43	12	6	6	0	0	75	12	136
2014	First official language - English	43	40	7	7	2	0	0	83	10	165
2014	First official language - French	36	41	17	2	3	1	0	78	5	133
2011	First official language - English	42	38	13	5	2	1	0	80	7	171
2011	First official language - French	41	41	8	3	5	1	1	84	8	133

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	35	16	11	7	3	0	65	19	176
2017	First official language - French	24	44	21	7	3	1	0	69	10	136

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	33	6	14	6	0	74	20	175
2017	First official language - French	38	33	13	12	3	0	71	16	137
2014	First official language - English	43	33	9	9	4	1	77	13	164
2014	First official language - French	39	35	7	11	7	0	74	18	134
2011	First official language - English	49	36	6	7	3	0	85	9	170
2011	First official language - French	45	34	10	8	2	1	79	10	133

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	20	14	18	11	3	9	52	33	175
2017	First official language - French	27	28	10	13	11	1	10	61	27	136
2014	First official language - English	27	20	10	17	11	1	14	56	33	165
2014	First official language - French	32	24	10	9	10	2	13	66	23	134
2011	First official language - English	26	22	11	15	10	1	15	57	30	170
2011	First official language - French	41	24	10	8	4	2	10	75	14	133
2008	First official language - English	18	23	14	14	13	4	13	49	33	104
2008	First official language - French	38	20	9	11	13	2	7	65	26	94

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	33	23	8	7	0	0	62	15	176
2017	First official language - French	26	38	20	10	5	1	0	64	15	137
2014	First official language - English	43	25	16	11	5	0	1	69	15	165
2014	First official language - French	32	35	17	7	8	0	0	67	15	134
2011	First official language - English	35	39	15	8	3	0	0	74	11	171
2011	First official language - French	33	40	18	5	3	1	0	74	8	131
2008	First official language - English	35	31	14	11	7	0	1	67	18	105
2008	First official language - French	31	45	12	11	2	0	0	76	13	94

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	25	7	6	3	2	4	84	9	175
2017	First official language - French	48	27	9	6	1	2	6	82	8	137
2014	First official language - English	51	24	9	3	4	5	4	83	8	165
2014	First official language - French	43	26	13	3	6	4	6	77	9	135
2011	First official language - English	37	32	9	8	6	4	3	75	15	171
2011	First official language - French	46	23	15	6	7	1	2	71	13	133

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	First official language - English	49	22	29	176
2017	First official language - French	42	28	30	137
2014	First official language - English	40	20	40	165
2014	First official language - French	43	23	34	135
2011	First official language - English	44	20	36	171
2011	First official language - French	44	22	35	133

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	First official language - English	3	13	68	3	5	8	86
2017	First official language - French	8	14	66	7	4	2	61
2014	First official language - English	6	20	55	14	9999	6	67
2014	First official language - French	0	9	76	5	9999	10	57
2011	First official language - English	3	22	64	4	9999	7	75
2011	First official language - French	7	15	67	5	9999	5	58

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	42	4	4	2	0	1	90	6	176
2017	First official language - French	47	35	10	5	2	0	0	82	8	136
2014	First official language - English	55	31	10	3	2	0	0	86	5	165
2014	First official language - French	39	44	13	2	1	1	0	83	4	134
2011	First official language - English	51	38	4	4	2	1	0	90	6	171
2011	First official language - French	40	45	9	2	3	1	0	86	5	133
2008	First official language - English	44	34	7	7	9	0	0	78	15	105
2008	First official language - French	49	30	12	6	3	0	0	79	10	94

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	47	11	9	2	1	0	78	11	175
2017	First official language - French	33	47	13	5	1	0	1	81	6	137
2014	First official language - English	32	41	12	10	3	1	1	74	14	165
2014	First official language - French	29	45	15	5	3	3	0	76	8	135
2011	First official language - English	36	45	8	6	2	2	0	83	9	169
2011	First official language - French	29	48	11	5	1	5	0	81	7	133

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	17	40	17	4	1	4	22	35	175
2017	First official language - French	11	31	32	16	6	1	3	23	44	137
2014	First official language - English	12	13	47	17	8	2	1	26	26	165
2014	First official language - French	10	28	33	21	7	0	2	28	38	134
2011	First official language - English	7	16	46	20	9	1	2	29	24	171
2011	First official language - French	8	26	39	17	9	0	1	26	34	131
2008	First official language - English	17	24	34	16	5	0	4	22	43	105
2008	First official language - French	15	23	41	12	4	1	3	17	40	94

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	24	27	17	9	2	4	28	44	176
2017	First official language - French	8	29	30	13	13	3	5	28	39	136
2014	First official language - English	9	13	38	20	15	3	2	37	23	165
2014	First official language - French	7	21	30	25	14	1	2	41	28	134
2011	First official language - English	3	13	25	34	21	2	2	57	17	171
2011	First official language - French	4	12	34	23	17	7	4	44	18	132
2008	First official language - English	10	25	27	19	18	0	2	38	35	105
2008	First official language - French	11	24	32	19	10	2	2	30	37	94

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	15	20	35	20	5	1	5	26	37	175
2017	First official language - French	10	26	30	22	10	0	2	33	37	137
2014	First official language - English	17	25	35	13	7	2	2	21	43	165
2014	First official language - French	15	36	31	10	8	0	0	18	50	134
2011	First official language - English	7	18	34	28	9	1	2	38	26	171
2011	First official language - French	11	19	28	24	13	2	2	39	32	132
2008	First official language - English	10	18	38	19	10	1	4	31	29	105
2008	First official language - French	20	14	32	19	4	4	5	26	38	93

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	28	23	18	14	0	4	34	42	170
2017	First official language - French	10	28	36	17	7	0	2	24	39	137
2014	First official language - English	9	20	35	24	10	2	1	34	30	163
2014	First official language - French	11	22	36	23	7	0	1	30	34	133
2011	First official language - English	5	9	45	30	8	1	2	39	14	170
2011	First official language - French	5	16	44	20	12	2	1	33	22	132
2008	First official language - English	6	27	34	25	6	1	2	31	33	105
2008	First official language - French	11	17	34	24	11	1	2	36	29	94

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	19	21	21	7	1	7	30	47	175
2017	First official language - French	14	27	33	12	9	1	3	22	43	136
2014	First official language - English	10	23	30	22	11	2	1	34	34	164
2014	First official language - French	19	21	28	19	9	1	3	30	41	134
2011	First official language - English	6	14	37	29	12	2	1	41	20	171
2011	First official language - French	9	19	29	21	15	2	5	39	30	133
2008	First official language - English	16	18	32	17	10	2	5	29	37	104
2008	First official language - French	9	21	30	24	12	2	2	38	31	94

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	23	23	11	7	2	6	19	55	174
2017	First official language - French	29	34	19	8	7	1	3	15	65	137
2014	First official language - English	7	15	32	25	14	3	4	42	24	164
2014	First official language - French	8	22	28	21	14	2	4	38	32	134
2011	First official language - English	6	12	30	28	17	2	5	48	19	171
2011	First official language - French	6	20	21	30	17	3	4	50	28	132
2008	First official language - English	15	29	27	19	6	1	4	26	46	105
2008	First official language - French	20	33	21	17	4	1	3	22	56	94

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	19	32	20	4	2	6	27	38	175
2017	First official language - French	8	25	38	18	7	2	1	26	35	136
2014	First official language - English	17	20	30	18	11	2	1	30	39	165
2014	First official language - French	12	17	46	15	7	2	1	23	30	134

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	31	8	9	2	2	0	82	10	176
2017	First official language - French	47	36	9	5	3	0	0	83	8	137
2014	First official language - English	50	27	10	7	5	0	1	78	12	165
2014	First official language - French	42	35	9	10	3	1	1	78	13	134

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	32	8	9	2	0	81	11	175
2017	First official language - French	51	39	4	4	2	0	90	6	137
2014	First official language - English	57	28	7	6	2	0	85	8	165
2014	First official language - French	45	41	7	4	2	1	87	6	135

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	34	11	3	3	6	0	82	6	175
2017	First official language - French	49	34	10	1	1	4	1	87	3	136
2014	First official language - English	57	25	10	1	3	4	1	85	5	165
2014	First official language - French	48	35	12	1	1	3	0	85	3	135

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	34	10	6	2	3	1	81	8	175
2017	First official language - French	46	42	6	3	1	3	0	90	4	137
2014	First official language - English	54	27	11	3	3	1	1	83	6	165
2014	First official language - French	44	34	12	5	3	2	0	80	8	135
2011	First official language - English	46	41	6	4	1	1	0	88	5	171
2011	First official language - French	41	34	13	5	4	3	0	78	9	133

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	36	9	4	3	1	84	7	176
2017	First official language - French	49	41	8	1	1	0	90	2	137
2014	First official language - English	62	28	6	3	2	0	90	5	164
2014	First official language - French	54	31	9	3	3	0	85	6	135
2011	First official language - English	52	34	6	5	2	1	87	7	171
2011	First official language - French	47	36	10	5	3	0	83	8	133
2008	First official language - English	51	30	8	3	6	2	83	9	105
2008	First official language - French	49	38	9	3	1	0	87	4	94

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	22	17	10	7	7	5	61	19	175
2017	First official language - French	30	29	13	8	4	6	9	70	15	137
2014	First official language - English	42	24	11	11	4	2	5	71	16	165
2014	First official language - French	29	31	14	10	6	5	5	67	17	134

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	33	5	3	1	4	0	91	4	176
2017	First official language - French	44	41	11	1	0	2	1	88	1	137
2014	First official language - English	49	36	7	4	2	1	1	86	6	165
2014	First official language - French	39	40	14	1	1	4	0	82	3	135
2011	First official language - English	53	36	5	3	1	2	1	91	4	169
2011	First official language - French	35	44	10	3	2	5	0	84	6	133

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	25	13	16	9	2	2	60	26	176
2017	First official language - French	30	42	7	13	2	3	2	76	16	137
2014	First official language - English	41	34	10	5	6	3	1	78	11	165
2014	First official language - French	33	41	9	7	5	3	1	78	12	135
2011	First official language - English	37	32	8	8	5	7	3	78	14	169
2011	First official language - French	34	31	10	12	7	4	1	69	20	133
2008	First official language - English	38	23	15	12	6	6	1	65	19	104
2008	First official language - French	31	35	13	9	6	4	2	70	16	94

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	20	26	19	17	7	7	2	52	27	175
2017	First official language - French	17	36	18	15	3	8	2	60	20	137
2014	First official language - English	37	35	15	4	4	5	1	76	8	165
2014	First official language - French	26	37	18	9	4	5	1	67	13	134
2011	First official language - English	33	32	14	14	3	3	1	68	17	171
2011	First official language - French	16	40	17	11	8	6	2	60	21	133

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	15	16	14	16	14	6	42	38	176
2017	First official language - French	15	19	20	12	11	17	7	44	29	137
2014	First official language - English	17	17	18	16	13	15	4	42	36	165
2014	First official language - French	9	26	13	16	14	18	4	45	39	135
2011	First official language - English	10	18	19	15	13	17	8	37	37	171
2011	First official language - French	8	18	20	11	14	19	9	37	35	133

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	39	2	8	3	0	1	87	11	176
2017	First official language - French	55	38	3	4	1	0	0	93	5	137
2014	First official language - English	48	42	4	6	0	1	0	90	6	165
2014	First official language - French	44	44	5	4	3	0	0	88	7	134
2011	First official language - English	47	44	1	7	1	0	0	91	8	171
2011	First official language - French	58	39	1	3	0	0	0	96	3	133
2008	First official language - English	46	42	3	5	4	0	1	88	9	103
2008	First official language - French	48	39	6	4	2	0	0	87	6	94

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	51	25	5	12	6	0	76	18	176
2017	First official language - French	44	37	8	7	4	0	81	11	136
2014	First official language - English	63	23	4	8	2	0	86	10	165
2014	First official language - French	48	32	9	5	4	1	81	10	133
2011	First official language - English	51	37	6	6	1	0	88	6	171
2011	First official language - French	53	26	9	8	4	0	79	12	133

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	33	7	7	1	0	1	86	8	174
2017	First official language - French	55	32	9	3	1	0	0	86	4	137
2014	First official language - English	61	24	7	6	1	1	1	86	7	165
2014	First official language - French	45	45	5	2	2	0	0	90	5	134

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	86	10	2	1	0	0	1	98	1	176
2017	First official language - French	63	28	5	3	0	1	0	91	3	136
2014	First official language - English	85	11	3	0	0	1	0	97	0	165
2014	First official language - French	56	29	7	4	3	0	1	86	7	134
2011	First official language - English	85	12	1	2	0	0	0	97	2	171
2011	First official language - French	62	25	4	5	1	3	0	90	5	133
2008	First official language - English	85	13	1	1	0	0	0	98	1	104
2008	First official language - French	57	29	6	3	2	2	0	88	5	94

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	78	15	3	4	0	1	94	4	176
2017	First official language - French	43	29	13	11	5	0	72	16	136
2014	First official language - English	77	18	2	2	2	0	95	3	165
2014	First official language - French	39	31	7	17	6	0	71	23	134
2011	First official language - English	87	9	1	3	0	0	96	3	171
2011	First official language - French	44	18	13	20	5	1	62	25	133
2008	First official language - English	77	18	1	4	0	0	95	4	104
2008	First official language - French	41	32	2	17	7	0	73	24	94

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	84	13	2	1	1	0	0	97	1	176
2017	First official language - French	57	27	6	8	2	0	0	84	10	137
2014	First official language - English	86	10	2	2	1	0	0	96	2	165
2014	First official language - French	56	30	3	9	2	0	0	86	11	134
2011	First official language - English	83	15	1	1	0	0	0	98	1	171
2011	First official language - French	53	28	8	8	2	1	0	82	10	133
2008	First official language - English	80	17	0	1	0	1	1	99	1	105
2008	First official language - French	59	24	5	9	2	1	0	84	11	94

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	91	8	0	1	0	0	0	99	1	176
2017	First official language - French	71	17	6	2	3	0	1	89	5	137
2014	First official language - English	92	5	3	0	0	0	1	97	0	165
2014	First official language - French	69	22	4	2	2	0	0	91	5	135
2011	First official language - English	85	14	1	0	1	0	0	99	1	170
2011	First official language - French	71	18	5	2	1	1	1	92	4	133
2008	First official language - English	86	11	1	1	1	0	0	97	2	105
2008	First official language - French	74	13	4	4	3	0	1	88	8	94

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	73	21	4	1	1	1	95	1	176
2017	First official language - French	47	36	11	4	1	0	83	6	136
2014	First official language - English	70	20	6	2	1	1	91	3	165
2014	First official language - French	43	34	11	7	2	1	79	10	135

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	74	15	4	1	0	5	1	95	1	176
2017	First official language - French	58	30	10	1	1	1	0	88	2	137
2014	First official language - English	73	19	4	0	1	4	0	95	1	165
2014	First official language - French	45	34	11	4	1	3	3	84	5	135
2011	First official language - English	76	14	5	0	0	2	2	94	0	171
2011	First official language - French	55	29	4	5	2	2	2	88	8	133
2008	First official language - English	70	14	6	1	0	5	4	93	1	105
2008	First official language - French	52	30	6	6	0	2	3	87	7	94

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	23	77	175
2017	First official language - French	18	82	137
2014	First official language - English	17	83	165
2014	First official language - French	15	85	135

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	46	39
2017	First official language - French	39	26
2014	First official language - English	37	29
2014	First official language - French	44	20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	64	39
2017	First official language - French	74	26
2014	First official language - English	77	29
2014	First official language - French	71	20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	First official language - English	39
2017	First official language - French	26
2014	First official language - English	29
2014	First official language - French	20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	29
2014	First official language - French	0	20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	39
2017	First official language - French	33	27
2014	First official language - English	59	29
2014	First official language - French	41	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	First official language - English	35	39
2017	First official language - French	45	27
2014	First official language - English	51	29
2014	First official language - French	35	20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	First official language - English	30	39
2017	First official language - French	30	27
2014	First official language - English	38	29
2014	First official language - French	26	20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	32	39
2017	First official language - French	26	27
2014	First official language - English	51	29
2014	First official language - French	40	20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	39
2017	First official language - French	27	27
2014	First official language - English	41	29

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	First official language - English	41	39
2017	First official language - French	70	27
2014	First official language - English	65	29
2014	First official language - French	64	20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	First official language - English	32	39
2017	First official language - French	33	27
2014	First official language - English	31	29

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	First official language - English	39
2017	First official language - French	27
2014	First official language - English	29
2014	First official language - French	20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	39

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	First official language - English	53	39
2017	First official language - French	45	27
2014	First official language - English	44	29
2014	First official language - French	26	20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	First official language - English	19	39
2017	First official language - French	19	27
2014	First official language - English	26	29
2014	First official language - French	27	20

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	39
2017	First official language - French	62	27
2014	First official language - English	52	29
2014	First official language - French	64	20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	17	39
2017	First official language - French	29	27
2014	First official language - English	17	29
2014	First official language - French	25	20

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	34	27
2014	First official language - English	29	29

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	39

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	First official language - English	39
2014	First official language - English	29
2014	First official language - French	20

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	22	27
2014	First official language - English	18	29

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	38	39
2014	First official language - English	28	29

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	12	39

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	39

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	18	29

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	19	39
2017	First official language - French	35	26
2014	First official language - English	24	29
2014	First official language - French	24	20

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	21	29

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	12	39
2017	First official language - French	20	26

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	22	39
2014	First official language - English	25	29

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	20	29

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	43	39
2017	First official language - French	31	26
2014	First official language - English	42	29
2014	First official language - French	41	20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	26
2014	First official language - French	0	20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	61	39
2017	First official language - French	46	26
2014	First official language - English	42	29
2014	First official language - French	35	20

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	39
2017	First official language - French	0	26

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	14	39

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	84	16	39
2017	First official language - French	69	31	27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	10	21	9	6	31	9	40	26	175
2017	First official language - French	15	13	14	4	4	39	10	56	16	137
2014	First official language - English	19	11	20	5	5	30	10	50	16	165
2014	First official language - French	16	11	9	7	5	42	9	56	26	135

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	21	22	12	4	17	2	52	20	176
2017	First official language - French	24	32	17	2	3	20	2	71	7	137
2014	First official language - English	27	24	22	4	3	18	3	63	10	164
2014	First official language - French	21	27	17	6	5	22	1	63	15	135
2011	First official language - English	34	28	18	5	1	14	0	72	7	171
2011	First official language - French	25	30	19	4	3	19	0	68	9	133

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	8	92	176
2017	First official language - French	6	94	137
2014	First official language - English	7	93	165
2014	First official language - French	6	94	134

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	41	14
2014	First official language - English	41	12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	71	14
2014	First official language - English	75	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14
2014	First official language - English	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	First official language - English	43	14

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	First official language - English	51	14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14
2014	First official language - English	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14
2014	First official language - English	0	12

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14
2014	First official language - English	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14
2014	First official language - English	0	12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	76	14
2014	First official language - English	49	12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	42	14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	81	14
2014	First official language - English	59	12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	14

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	75	25	14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	11	20	2	1	44	9	52	6	175
2017	First official language - French	17	7	14	3	1	48	10	58	8	136
2014	First official language - English	16	12	19	1	2	37	12	56	7	165
2014	First official language - French	14	12	10	5	2	49	8	60	16	135

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	30	16	4	1	20	2	73	6	176
2017	First official language - French	32	29	17	2	1	16	3	76	3	137
2014	First official language - English	35	21	16	3	3	19	2	71	8	165
2014	First official language - French	23	31	13	7	2	24	1	71	12	135
2011	First official language - English	43	27	15	2	1	12	0	80	4	171
2011	First official language - French	32	36	15	3	2	12	0	77	6	133

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	17	83	176
2017	First official language - French	15	85	137
2014	First official language - English	15	85	165
2014	First official language - French	10	90	135

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	75	25	28
2017	First official language - French	73	27	22
2014	First official language - English	85	15	26
2014	First official language - French	68	32	12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	51	45	0	4	96	4	22
2017	First official language - French	49	38	0	12	88	12	16
2014	First official language - English	45	46	9	0	91	0	22

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	46	4	12	4	2	11	77	18	176
2017	First official language - French	28	36	12	11	2	0	12	73	14	137
2014	First official language - English	23	44	9	8	2	1	12	77	12	165
2014	First official language - French	19	49	13	6	2	2	8	77	9	135
2011	First official language - English	20	51	8	6	5	2	9	80	12	171
2011	First official language - French	20	43	13	13	4	1	7	68	18	133
2008	First official language - English	25	44	10	4	6	3	9	78	11	104
2008	First official language - French	18	55	7	3	4	2	10	83	8	94

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	9	14	19	4	2	39	14	48	13	175
2017	First official language - French	14	11	18	5	1	32	18	50	14	136
2014	First official language - English	5	12	23	5	4	32	19	35	18	165
2014	First official language - French	5	9	20	6	1	49	11	34	17	135
2011	First official language - English	5	6	25	3	3	42	15	27	16	171
2011	First official language - French	5	13	19	3	5	36	19	40	18	133

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	28	7	2	2	19	11	85	5	176
2017	First official language - French	37	27	11	1	1	11	11	82	4	137
2014	First official language - English	32	26	11	3	1	13	13	80	5	165
2014	First official language - French	30	34	7	3	2	15	9	84	6	135
2011	First official language - English	26	27	12	4	2	20	10	75	8	171
2011	First official language - French	32	23	10	7	3	16	9	74	13	133
2008	First official language - English	38	32	8	4	2	8	10	84	7	104
2008	First official language - French	30	34	4	3	3	16	10	86	9	94

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	20	25	12	6	2	26	10	69	12	176
2017	First official language - French	29	29	13	3	1	15	11	77	5	137
2014	First official language - English	24	26	15	4	3	15	13	70	10	165
2014	First official language - French	25	34	12	3	2	15	7	78	7	134
2011	First official language - English	22	31	12	2	2	22	9	77	7	171
2011	First official language - French	28	29	14	3	2	17	7	74	7	133
2008	First official language - English	35	24	14	8	2	12	6	71	12	104
2008	First official language - French	32	36	9	4	3	10	6	81	9	94

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	23	8	5	2	2	0	85	7	176
2017	First official language - French	54	26	6	4	5	4	1	84	10	137

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	64	19	8	3	2	3	0	87	5	176
2017	First official language - French	54	26	8	3	6	2	1	82	9	137

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	28	42	12	7	5	5	0	74	13	176
2017	First official language - French	24	33	19	8	6	10	1	63	15	136

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	15	37	15	15	15	2	0	53	32	175
2017	First official language - French	18	36	20	16	8	1	0	55	25	137

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	31	21	10	10	1	1	58	21	174
2017	First official language - French	29	15	19	17	15	0	5	47	33	136

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	14	26	24	16	21	0	0	39	36	176
2017	First official language - French	11	17	31	28	12	0	2	28	41	137

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	19	28	19	16	18	0	0	47	34	175
2017	First official language - French	11	24	28	20	14	0	3	37	35	137

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	26	19	22	20	0	0	39	42	174
2017	First official language - French	13	21	21	28	16	0	3	34	44	137

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	30	19	5	10	0	6	64	16	175
2017	First official language - French	25	26	22	11	5	1	9	57	19	136

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	29	21	20	8	0	0	51	28	176
2017	First official language - French	23	29	26	13	5	2	3	54	18	134

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	28	25	10	4	0	1	60	14	176
2017	First official language - French	29	29	27	7	5	1	3	60	12	134

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	29	22	20	7	0	1	51	27	176
2017	First official language - French	18	30	21	21	7	0	3	49	29	135

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	31	25	14	8	0	1	53	22	176
2017	First official language - French	29	27	22	16	6	0	1	56	22	134

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	29	18	12	5	1	1	64	18	176
2017	First official language - French	26	25	28	14	4	0	4	53	19	133

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	18	14	5	5	1	1	76	10	176
2017	First official language - French	60	20	11	4	3	0	3	82	7	137

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	71	15	5	3	3	2	2	89	6	174
2017	First official language - French	75	6	2	3	6	0	7	87	10	137

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	24	14	3	2	1	1	81	4	176
2017	First official language - French	63	19	6	2	3	1	6	88	5	137

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	58	22	11	5	3	1	1	81	8	176
2017	First official language - French	58	16	10	5	6	0	5	78	12	136

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	11	8	3	1	1	24	84	5	175
2017	First official language - French	59	8	5	1	1	1	24	90	4	137

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	73	15	5	1	0	1	6	95	1	175
2017	First official language - French	70	9	5	3	1	2	10	90	4	137

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	68	14	6	3	3	1	5	88	6	176
2017	First official language - French	69	8	7	5	1	0	11	86	6	137

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	55	21	12	4	5	1	2	79	8	176
2017	First official language - French	54	21	13	5	2	1	5	79	7	137

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	7	28	41	16	8	0	0	35	24	176
2017	First official language - French	9	20	46	18	7	0	0	29	25	137

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	14	23	38	15	8	1	0	23	38	176
2017	First official language - French	7	24	39	23	8	0	0	30	31	137

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	29	20	12	9	4	1	27	73	176
2017	First official language - French	28	24	24	10	10	3	1	29	71	137

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	121
2017	First official language - French	33	94

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	36	121
2017	First official language - French	31	94

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	24	121
2017	First official language - French	27	94

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	53	121
2017	First official language - French	42	94

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	First official language - English	4	121
2017	First official language - French	7	94

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	19	121
2017	First official language - French	35	94

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	First official language - English	7	50	16	14	1	11	119
2017	First official language - French	6	56	22	6	2	7	91

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	27	8	17	18	2	9	50	40	121
2017	First official language - French	18	26	12	16	12	5	10	52	33	95

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	6	15	8	15	34	5	17	27	63	122
2017	First official language - French	6	16	14	15	29	4	15	28	55	95

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 107. What is your first official language?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.