2017 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	40	13	5	2	80	7	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	44	5	3	3	89	6	71
2017	Bachelor's degree	43	46	5	4	3	88	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	43	6	5	1	88	6	140
2014	Secondary or high school graduation certificate or equivalent or less	34	48	11	0	6	83	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	52	13	3	1	82	4	67
2014	University certificate or diploma below the bachelor's level	23	62	15	0	0	85	0	13
2014	Bachelor's degree	37	46	9	6	3	82	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	43	9	6	4	81	10	116

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	43	14	10	2	74	12	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	38	10	9	3	78	12	71
2017	Bachelor's degree	35	44	12	5	4	79	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	11	6	3	79	9	140

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	39	10	2	0	0	87	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	24	4	1	3	0	92	4	71
2017	Bachelor's degree	64	29	4	1	1	0	94	2	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	37	3	0	1	0	95	1	140
2014	Secondary or high school graduation certificate or equivalent or less	69	28	0	0	3	0	97	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	27	4	0	0	1	95	0	67
2014	University certificate or diploma below the bachelor's level	54	46	0	0	0	0	100	0	13
2014	Bachelor's degree	62	28	9	2	0	0	89	2	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	28	6	3	1	0	90	3	116

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	37	12	0	0	0	0	88	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	38	4	4	1	0	0	91	5	71
2017	Bachelor's degree	53	40	3	2	3	0	0	93	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	39	7	2	1	0	0	89	3	140
2014	Secondary or high school graduation certificate or equivalent or less	49	31	14	3	0	3	0	82	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	49	4	3	1	0	1	91	5	67
2014	University certificate or diploma below the bachelor's level	38	38	15	8	0	0	0	77	8	13
2014	Bachelor's degree	45	40	8	5	2	0	0	85	7	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	13	3	4	0	0	79	8	116

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	31	7	5	2	0	86	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	37	7	3	1	1	88	4	71
2017	Bachelor's degree	49	39	6	3	2	1	89	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	24	8	3	1	1	87	5	140
2014	Secondary or high school graduation certificate or equivalent or less	43	37	14	3	3	0	80	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	37	12	6	3	0	79	9	67
2014	University certificate or diploma below the bachelor's level	46	38	15	0	0	0	85	0	13
2014	Bachelor's degree	42	41	11	4	1	0	83	5	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	10	3	3	0	84	6	116

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	31	7	2	2	0	88	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	7	7	0	0	86	7	71
2017	Bachelor's degree	51	36	9	3	1	0	87	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	7	3	3	0	87	6	140
2014	Secondary or high school graduation certificate or equivalent or less	46	32	9	11	3	0	77	14	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	9	4	3	0	84	7	67
2014	University certificate or diploma below the bachelor's level	46	38	15	0	0	0	85	0	13
2014	Bachelor's degree	42	39	11	5	1	1	82	6	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	11	3	3	0	84	5	116

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	22	22	2	5	2	2	69	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	17	6	3	4	0	73	9	70
2017	Bachelor's degree	39	35	13	5	6	2	0	75	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	24	17	6	6	1	1	70	12	140
2014	Secondary or high school graduation certificate or equivalent or less	37	28	20	6	3	3	3	70	9	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	28	15	13	4	3	0	66	19	67
2014	University certificate or diploma below the bachelor's level	38	15	15	31	0	0	0	54	31	13
2014	Bachelor's degree	39	29	11	11	6	3	0	70	18	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	29	20	6	3	1	0	70	10	116

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	25	12	7	5	2	0	76	12	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	28	12	4	0	0	0	84	4	71
2017	Bachelor's degree	58	31	4	4	2	2	0	91	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	17	7	10	2	1	2	80	12	140
2014	Secondary or high school graduation certificate or equivalent or less	51	32	11	3	3	0	0	83	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	28	13	1	7	0	0	78	9	67
2014	University certificate or diploma below the bachelor's level	15	54	8	23	0	0	0	69	23	13
2014	Bachelor's degree	45	36	13	3	3	0	1	81	5	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	12	5	2	1	1	80	8	116

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	24	12	8	5	0	0	75	13	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	29	15	4	0	0	0	81	4	71
2017	Bachelor's degree	45	38	8	7	2	0	0	83	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	24	6	10	3	1	2	81	13	140
2014	Secondary or high school graduation certificate or equivalent or less	48	34	11	6	0	0	0	83	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	12	7	3	0	0	78	10	67
2014	University certificate or diploma below the bachelor's level	23	46	8	15	8	0	0	69	23	13
2014	Bachelor's degree	41	38	11	7	2	1	1	80	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	8	8	5	1	0	79	13	116

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	23	5	2	5	0	88	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	7	7	0	0	87	7	71
2017	Bachelor's degree	56	30	8	2	4	0	87	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	20	11	7	3	0	79	10	140
2014	Secondary or high school graduation certificate or equivalent or less	63	23	3	6	6	0	86	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	27	7	7	4	0	81	12	67
2014	University certificate or diploma below the bachelor's level	38	38	8	8	8	0	77	15	13
2014	Bachelor's degree	45	33	12	9	0	1	79	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	8	8	5	0	79	13	116

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	28	21	2	2	0	0	74	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	44	11	7	0	4	3	81	7	70
2017	Bachelor's degree	40	37	11	4	4	3	0	80	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	31	12	5	2	6	2	80	7	140
2014	Secondary or high school graduation certificate or equivalent or less	26	46	6	9	9	5	0	76	18	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	10	6	6	4	0	76	13	67
2014	University certificate or diploma below the bachelor's level	15	54	15	0	8	8	0	75	8	13
2014	Bachelor's degree	36	39	11	8	4	2	0	77	13	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	33	7	6	5	3	1	81	12	116

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	32	23	7	2	0	0	67	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	16	8	0	1	3	75	9	70
2017	Bachelor's degree	36	44	12	2	6	1	0	80	8	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	15	8	4	3	1	73	12	139
2014	Secondary or high school graduation certificate or equivalent or less	23	37	14	14	11	0	0	60	26	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	49	15	7	4	3	0	72	12	67
2014	University certificate or diploma below the bachelor's level	23	46	15	8	0	8	0	75	8	13
2014	Bachelor's degree	33	38	12	12	4	1	0	72	16	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	12	5	4	2	0	78	10	116

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	31	26	5	7	7	0	60	13	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	44	17	12	1	3	3	69	14	69
2017	Bachelor's degree	24	39	18	10	5	4	0	66	16	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	37	22	13	4	3	1	59	18	140
2014	Secondary or high school graduation certificate or equivalent or less	17	49	9	9	11	5	0	70	21	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	40	22	7	7	3	0	61	15	67
2014	University certificate or diploma below the bachelor's level	0	46	23	23	0	8	0	50	25	13
2014	Bachelor's degree	23	42	17	9	5	3	0	67	15	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	46	15	11	3	3	0	70	15	116

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	32	21	9	5	2	0	64	14	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	36	19	12	8	3	3	59	21	70
2017	Bachelor's degree	32	28	17	13	6	4	0	63	20	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	32	17	11	4	2	1	67	15	140
2014	Secondary or high school graduation certificate or equivalent or less	14	32	14	14	17	8	0	50	34	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	25	21	16	9	6	0	51	27	67
2014	University certificate or diploma below the bachelor's level	15	31	15	23	15	0	0	46	38	13
2014	Bachelor's degree	26	25	20	15	9	5	0	54	25	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	42	9	13	6	3	0	71	20	116

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	19	21	9	9	6	0	58	20	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	39	20	15	3	3	1	61	18	70
2017	Bachelor's degree	24	38	16	13	8	0	0	62	22	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	42	18	12	5	2	1	64	18	140
2014	Secondary or high school graduation certificate or equivalent or less	11	25	23	23	14	3	0	38	38	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	39	13	19	4	3	1	61	25	67
2014	University certificate or diploma below the bachelor's level	8	54	23	8	8	0	0	62	15	13
2014	Bachelor's degree	18	40	12	24	4	1	0	59	28	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	40	18	15	3	1	0	63	19	116

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	24	18	20	5	0	57	25	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	44	17	7	3	1	72	10	71
2017	Bachelor's degree	36	39	9	10	5	0	76	15	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	12	14	4	0	69	18	140
2014	Secondary or high school graduation certificate or equivalent or less	31	32	17	9	11	0	63	20	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	52	13	12	3	0	72	15	67
2014	University certificate or diploma below the bachelor's level	15	23	23	23	8	8	42	33	13
2014	Bachelor's degree	28	38	17	14	4	0	66	18	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	12	13	7	0	68	20	116

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	47	12	2	2	83	5	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	43	14	5	1	79	7	71
2017	Bachelor's degree	38	43	11	4	4	81	8	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	10	9	2	78	11	140

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	23	9	23	7	16	6	49	39	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	16	21	11	13	1	43	38	71
2017	Bachelor's degree	8	27	10	15	11	27	3	49	37	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	19	13	7	22	1	50	26	140
2014	Secondary or high school graduation certificate or equivalent or less	3	37	20	17	9	11	3	47	30	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	36	10	24	12	6	0	51	38	67
2014	University certificate or diploma below the bachelor's level	23	8	31	15	15	8	0	33	33	13
2014	Bachelor's degree	11	20	15	22	11	16	4	39	42	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	13	24	11	15	3	41	43	116

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	16	10	12	7	0	0	71	19	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	7	7	0	0	0	86	7	71
2017	Bachelor's degree	50	34	9	4	3	0	0	84	7	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	6	12	4	0	2	78	16	140
2014	Secondary or high school graduation certificate or equivalent or less	54	26	9	9	3	0	0	80	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	33	9	7	6	0	0	78	13	67
2014	University certificate or diploma below the bachelor's level	31	31	8	15	8	8	0	67	25	13
2014	Bachelor's degree	38	44	10	6	2	0	1	82	8	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	8	15	3	2	0	74	18	116

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	23	34	18	13	4	0	7	62	19	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	33	8	10	7	4	14	69	21	71
2014	Secondary or high school graduation certificate or equivalent or less	18	55	18	9	0	0	0	73	9	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	64	0	0	0	0	0	100	0	11
2014	Bachelor's degree	27	36	14	9	0	0	14	74	11	44
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	27	15	5	5	5	10	71	12	60

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	38	12	5	2	0	0	81	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	9	16	3	0	1	72	19	71
2017	Bachelor's degree	42	39	13	4	1	0	0	81	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	35	4	6	1	1	0	88	8	140
2014	Secondary or high school graduation certificate or equivalent or less	31	49	3	14	3	0	0	80	17	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	10	7	4	0	0	78	12	67
2014	University certificate or diploma below the bachelor's level	38	38	15	0	8	0	0	77	8	13
2014	Bachelor's degree	38	40	8	10	3	1	0	80	12	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	45	6	8	1	0	0	85	9	116

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	19	16	9	2	7	6	68	13	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	31	15	11	4	4	1	67	16	71
2017	Bachelor's degree	39	34	7	5	3	11	1	83	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	6	10	2	10	1	80	14	140
2014	Secondary or high school graduation certificate or equivalent or less	29	32	17	6	6	11	0	68	13	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	27	12	16	6	6	0	63	24	67
2014	University certificate or diploma below the bachelor's level	38	23	0	23	8	8	0	67	33	13
2014	Bachelor's degree	38	32	11	11	3	5	0	74	14	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	32	9	12	4	5	0	73	17	116

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	31	18	2	2	0	78	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	9	13	0	0	78	13	71
2017	Bachelor's degree	34	49	6	9	2	0	83	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	9	10	3	0	78	13	140
2014	Secondary or high school graduation certificate or equivalent or less	23	37	14	17	9	0	60	26	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	18	15	9	0	58	24	67
2014	University certificate or diploma below the bachelor's level	46	15	15	15	8	0	62	23	13
2014	Bachelor's degree	29	45	8	11	6	1	74	18	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35	12	13	7	0	68	20	116

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	36	15	6	0	0	79	6	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	47	7	7	1	0	85	8	71
2017	Bachelor's degree	44	43	10	0	4	0	87	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	46	8	3	1	0	87	5	140
2014	Secondary or high school graduation certificate or equivalent or less	37	37	20	0	3	3	76	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	45	10	1	4	0	84	6	67
2014	University certificate or diploma below the bachelor's level	38	46	15	0	0	0	85	0	13
2014	Bachelor's degree	42	40	10	6	2	0	82	8	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	41	5	9	4	0	82	13	116

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	40	8	0	0	0	92	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	9	4	0	1	86	4	71
2017	Bachelor's degree	55	32	8	3	3	0	87	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35	1	9	1	0	89	10	140
2014	Secondary or high school graduation certificate or equivalent or less	43	48	3	6	0	0	91	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	9	0	3	0	88	3	67
2014	University certificate or diploma below the bachelor's level	54	46	0	0	0	0	100	0	13
2014	Bachelor's degree	54	32	9	4	1	0	86	5	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	8	8	7	0	78	15	116

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	29	14	5	10	0	4	70	15	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	12	13	1	3	0	73	15	71
2017	Bachelor's degree	24	47	14	4	7	2	1	74	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	10	15	4	2	1	71	19	140
2014	Secondary or high school graduation certificate or equivalent or less	25	29	17	9	17	3	0	56	27	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	37	16	9	13	3	1	59	24	67
2014	University certificate or diploma below the bachelor's level	23	31	23	15	8	0	0	54	23	13
2014	Bachelor's degree	20	39	11	19	10	1	0	60	29	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	37	21	18	8	3	0	52	27	116

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	31	16	7	12	2	6	62	20	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	38	14	11	16	4	3	56	30	71
2017	Bachelor's degree	18	35	15	16	13	1	2	55	30	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	28	15	22	11	4	1	50	34	140
2014	Secondary or high school graduation certificate or equivalent or less	15	35	18	12	17	0	3	52	30	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	25	15	25	21	3	1	36	49	67
2014	University certificate or diploma below the bachelor's level	15	23	38	23	0	0	0	38	23	13
2014	Bachelor's degree	13	28	16	24	16	2	2	43	41	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	29	14	17	17	2	2	50	36	116

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	44	9	5	5	0	81	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	9	7	4	0	81	11	71
2017	Bachelor's degree	38	43	8	5	5	0	81	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	10	7	1	0	82	8	140
2014	Secondary or high school graduation certificate or equivalent or less	17	57	14	9	3	0	74	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	36	12	13	3	1	71	17	67
2014	University certificate or diploma below the bachelor's level	15	46	15	15	8	0	62	23	13
2014	Bachelor's degree	28	48	16	6	2	0	76	8	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	47	9	11	3	0	77	14	116

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	45	12	0	2	0	0	86	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	25	3	11	5	1	0	81	16	71
2017	Bachelor's degree	41	42	8	4	5	0	0	83	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	12	8	3	0	0	77	11	139
2014	Secondary or high school graduation certificate or equivalent or less	29	57	9	3	3	0	0	86	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	7	3	4	0	3	85	8	67
2014	University certificate or diploma below the bachelor's level	54	31	8	0	8	0	0	85	8	13
2014	Bachelor's degree	32	44	13	8	3	0	0	76	10	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	10	9	3	0	0	78	11	116

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	33	9	0	5	0	0	86	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	35	13	3	0	0	0	85	3	71
2017	Bachelor's degree	39	40	13	5	3	0	0	79	8	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	11	12	1	0	0	76	13	140
2014	Secondary or high school graduation certificate or equivalent or less	40	43	6	6	6	0	0	83	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	10	6	3	0	1	80	9	67
2014	University certificate or diploma below the bachelor's level	38	23	15	15	8	0	0	62	23	13
2014	Bachelor's degree	30	49	11	6	3	0	1	80	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	37	18	8	4	1	0	70	12	116

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	39	19	0	7	7	2	71	8	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	48	22	4	0	5	0	72	4	70
2017	Bachelor's degree	28	41	13	10	3	5	0	73	13	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	44	15	11	2	2	0	72	13	140

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	31	5	5	2	0	0	88	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	34	7	5	3	0	0	85	8	71
2017	Bachelor's degree	57	31	5	5	2	0	0	88	7	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	8	8	2	0	1	83	9	140
2014	Secondary or high school graduation certificate or equivalent or less	48	23	20	6	3	0	0	71	9	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	37	9	7	4	0	0	79	12	67
2014	University certificate or diploma below the bachelor's level	46	23	23	0	8	0	0	69	8	13
2014	Bachelor's degree	45	32	11	9	2	1	1	78	11	113
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	34	10	7	4	2	2	78	12	116

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	17	5	7	5	0	25	78	16	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	22	9	10	8	1	11	69	21	71
2017	Bachelor's degree	41	29	10	8	2	1	9	78	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	23	12	9	7	1	17	66	20	140
2014	Secondary or high school graduation certificate or equivalent or less	29	40	14	6	9	3	0	71	15	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	24	7	18	10	0	7	61	31	67
2014	University certificate or diploma below the bachelor's level	31	23	8	15	8	8	8	64	27	13
2014	Bachelor's degree	40	22	8	8	8	3	11	72	18	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	22	10	10	13	5	10	60	28	116

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	22	19	0	0	0	81	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	17	4	1	0	78	5	71
2017	Bachelor's degree	41	34	16	5	4	0	75	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	34	18	6	1	1	75	7	140
2014	Secondary or high school graduation certificate or equivalent or less	43	29	23	6	0	0	71	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	42	10	9	1	0	79	10	67
2014	University certificate or diploma below the bachelor's level	38	46	8	0	8	0	85	8	13
2014	Bachelor's degree	45	31	16	9	0	0	75	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	50	15	12	3	0	70	15	116

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	18	2	0	7	0	2	90	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	17	4	4	3	0	3	89	7	71
2017	Bachelor's degree	69	22	1	3	3	2	1	94	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	14	4	4	4	3	5	87	8	140
2014	Secondary or high school graduation certificate or equivalent or less	68	11	3	6	6	0	6	85	12	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	7	3	6	0	1	83	9	67
2014	University certificate or diploma below the bachelor's level	54	8	15	8	8	0	8	67	17	13
2014	Bachelor's degree	60	21	2	7	4	4	4	87	11	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	25	7	3	4	3	4	84	8	116

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	52	28	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	47	28	71
2017	Bachelor's degree	25	41	34	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	37	35	140
2014	Secondary or high school graduation certificate or equivalent or less	20	43	37	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	49	34	67
2014	University certificate or diploma below the bachelor's level	23	38	38	13
2014	Bachelor's degree	33	36	31	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	37	25	116

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	39	0	8	5	18
2017	Bachelor's degree	18	36	25	14	0	7	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	39	5	13	2	39
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	36	0	9999	18	11
2014	Bachelor's degree	8	40	24	16	9999	13	38
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	32	11	9999	13	44

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	30	12	4	0	84	4	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	13	4	0	83	4	71
2017	Bachelor's degree	52	37	6	2	3	89	5	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	38	2	2	1	96	2	140
2014	Secondary or high school graduation certificate or equivalent or less	40	52	0	6	3	91	9	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	46	6	1	0	93	1	67
2014	University certificate or diploma below the bachelor's level	31	46	15	8	0	77	8	13
2014	Bachelor's degree	54	38	4	4	1	91	4	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	34	3	3	1	94	3	116

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	31	12	0	5	0	84	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	53	15	0	0	1	84	0	71
2017	Bachelor's degree	40	42	8	5	4	1	83	9	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	10	9	2	1	79	11	139
2014	Secondary or high school graduation certificate or equivalent or less	20	51	14	11	3	0	71	14	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	46	12	3	1	1	83	5	67
2014	University certificate or diploma below the bachelor's level	23	69	0	8	0	0	92	8	13
2014	Bachelor's degree	38	42	15	4	2	0	80	5	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	37	10	3	2	1	85	4	116

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	17	52	19	10	0	0	29	19	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	34	27	19	8	0	3	28	44	70
2017	Bachelor's degree	4	11	48	25	11	1	0	36	15	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	14	42	27	10	1	3	39	17	140
2014	Secondary or high school graduation certificate or equivalent or less	11	34	34	14	6	0	0	20	46	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	34	30	15	7	1	6	24	44	67
2014	University certificate or diploma below the bachelor's level	8	31	62	0	0	0	0	0	38	13
2014	Bachelor's degree	4	18	35	30	11	0	1	42	23	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	17	43	26	10	1	2	36	20	115

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	16	28	28	22	2	2	53	17	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	31	22	16	18	1	5	37	39	70
2017	Bachelor's degree	3	16	15	33	27	6	0	64	20	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	33	25	20	3	2	47	18	140
2014	Secondary or high school graduation certificate or equivalent or less	9	11	32	37	8	3	0	47	21	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	19	21	27	12	3	6	42	35	67
2014	University certificate or diploma below the bachelor's level	0	23	38	23	0	8	8	27	27	13
2014	Bachelor's degree	3	17	25	28	23	2	3	54	20	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	9	31	29	23	3	2	54	14	115

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	36	28	18	8	0	6	27	43	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	30	26	17	10	1	2	27	46	71
2017	Bachelor's degree	13	13	33	26	14	1	0	40	26	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	18	39	24	10	2	2	36	24	140
2014	Secondary or high school graduation certificate or equivalent or less	3	37	28	14	9	6	3	25	44	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	31	34	16	4	0	3	21	43	67
2014	University certificate or diploma below the bachelor's level	23	23	46	8	0	0	0	8	46	13
2014	Bachelor's degree	12	17	32	21	15	1	2	37	31	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	24	28	32	10	1	2	43	29	115

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	7	34	40	19	0	0	59	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	30	29	10	1	1	39	29	70
2017	Bachelor's degree	4	14	32	30	17	1	2	49	18	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	8	30	41	16	1	2	59	10	140
2014	Secondary or high school graduation certificate or equivalent or less	3	14	40	29	11	3	0	41	18	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	19	46	12	13	0	3	26	26	67
2014	University certificate or diploma below the bachelor's level	0	31	23	46	0	0	0	46	31	13
2014	Bachelor's degree	4	17	32	34	13	0	0	47	21	113
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	41	29	10	1	1	39	20	115

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	24	28	25	15	0	8	43	26	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	32	21	10	0	7	33	33	70
2017	Bachelor's degree	13	22	26	23	13	1	2	37	36	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	34	20	15	3	3	37	27	140
2014	Secondary or high school graduation certificate or equivalent or less	14	17	46	17	2	3	0	20	32	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	27	13	6	1	3	20	52	67
2014	University certificate or diploma below the bachelor's level	15	31	31	8	0	0	15	9	55	13
2014	Bachelor's degree	18	27	26	15	10	0	3	25	47	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	36	16	5	1	2	21	42	115

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	22	26	26	14	0	6	42	30	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	24	25	11	3	5	39	35	70
2017	Bachelor's degree	4	17	35	23	16	4	1	41	23	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	29	25	11	4	1	38	32	140
2014	Secondary or high school graduation certificate or equivalent or less	9	17	32	23	9	3	9	35	29	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	21	30	28	10	1	3	41	28	67
2014	University certificate or diploma below the bachelor's level	15	23	38	8	0	8	8	9	45	13
2014	Bachelor's degree	8	11	33	25	19	2	3	46	19	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	35	29	10	2	0	39	25	114

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	26	36	19	12	0	5	32	30	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	14	51	10	7	1	4	18	28	70
2017	Bachelor's degree	9	15	38	23	12	2	1	36	25	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	40	22	8	3	1	32	26	140
2014	Secondary or high school graduation certificate or equivalent or less	11	17	34	20	9	9	0	31	31	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	25	39	19	9	0	1	29	32	67
2014	University certificate or diploma below the bachelor's level	0	23	46	23	8	0	0	31	23	13
2014	Bachelor's degree	8	21	34	21	14	1	1	36	29	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	24	32	26	8	2	2	35	32	115

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	32	7	7	2	0	83	10	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	5	13	5	0	77	18	71
2017	Bachelor's degree	51	35	9	2	3	0	87	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	3	7	2	3	88	9	140
2014	Secondary or high school graduation certificate or equivalent or less	37	40	11	6	6	0	77	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	7	7	7	0	78	15	67
2014	University certificate or diploma below the bachelor's level	46	31	15	0	8	0	77	8	13
2014	Bachelor's degree	51	36	4	10	0	0	87	10	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	7	10	3	0	80	13	115

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	33	7	2	2	88	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	38	4	9	3	84	12	71
2017	Bachelor's degree	63	28	6	1	2	91	3	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	30	4	7	0	89	7	140
2014	Secondary or high school graduation certificate or equivalent or less	37	46	6	9	3	83	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	3	3	6	88	9	66
2014	University certificate or diploma below the bachelor's level	46	31	15	8	0	77	8	13
2014	Bachelor's degree	53	40	4	2	0	94	2	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	28	6	5	1	88	6	116

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	28	20	0	2	0	0	78	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	16	3	2	3	0	79	5	69
2017	Bachelor's degree	45	35	11	4	1	4	0	84	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	42	13	4	2	4	0	80	7	139
2014	Secondary or high school graduation certificate or equivalent or less	48	26	20	3	3	0	0	74	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	36	7	0	0	3	0	92	0	67
2014	University certificate or diploma below the bachelor's level	31	38	31	0	0	0	0	69	0	13
2014	Bachelor's degree	42	30	18	2	1	6	1	77	3	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	34	11	7	1	6	1	80	8	116

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	41	7	0	2	2	90	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	35	5	9	0	1	86	9	70
2017	Bachelor's degree	45	42	9	4	0	0	87	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	7	6	1	1	85	7	139
2014	Secondary or high school graduation certificate or equivalent or less	48	26	20	6	0	0	74	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	34	7	1	0	0	91	1	67
2014	University certificate or diploma below the bachelor's level	46	46	0	8	0	0	92	8	13
2014	Bachelor's degree	50	40	7	2	1	0	90	3	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	44	7	5	2	2	86	7	116

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	35	7	5	2	86	7	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	33	6	3	0	91	3	71
2017	Bachelor's degree	58	35	4	1	2	93	3	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	28	7	1	1	91	2	140
2014	Secondary or high school graduation certificate or equivalent or less	59	27	9	6	0	85	6	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	27	3	3	1	93	4	67
2014	University certificate or diploma below the bachelor's level	62	31	8	0	0	92	0	13
2014	Bachelor's degree	61	31	7	0	1	92	1	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	8	1	1	90	2	116

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	26	21	7	5	2	6	64	13	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	12	11	9	2	1	67	20	71
2017	Bachelor's degree	29	32	15	8	4	4	8	68	14	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	34	7	11	5	5	6	75	18	140
2014	Secondary or high school graduation certificate or equivalent or less	26	43	11	6	9	0	6	73	15	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	13	7	6	1	1	72	14	67
2014	University certificate or diploma below the bachelor's level	38	23	15	0	8	8	8	73	9	13
2014	Bachelor's degree	30	26	16	11	7	4	6	63	20	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	13	12	3	7	4	69	17	116

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	41	12	0	0	6	88	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	16	0	0	3	83	0	71
2017	Bachelor's degree	60	33	4	2	0	0	94	2	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	32	6	3	1	1	91	4	140
2014	Secondary or high school graduation certificate or equivalent or less	32	52	6	6	0	5	88	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	40	9	1	0	1	89	2	67
2014	University certificate or diploma below the bachelor's level	38	46	15	0	0	0	85	0	13
2014	Bachelor's degree	54	38	6	1	0	2	93	1	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	28	4	1	1	1	94	2	116

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23	19	7	7	2	3	65	15	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	24	16	13	5	4	0	65	18	71
2017	Bachelor's degree	36	29	15	12	5	3	0	67	18	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	11	7	4	2	1	77	12	139
2014	Secondary or high school graduation certificate or equivalent or less	34	43	5	11	3	3	0	80	15	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	30	10	7	0	4	1	81	8	67
2014	University certificate or diploma below the bachelor's level	23	62	8	8	0	0	0	85	8	13
2014	Bachelor's degree	39	32	11	9	5	4	1	74	15	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	29	11	11	3	5	1	73	16	116

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	14	29	7	2	14	6	52	12	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	20	8	6	6	1	63	15	70
2017	Bachelor's degree	31	29	21	12	4	4	0	63	16	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	28	16	10	2	3	0	70	13	140
2014	Secondary or high school graduation certificate or equivalent or less	11	43	26	6	9	6	0	57	15	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	43	22	4	1	6	3	69	7	67
2014	University certificate or diploma below the bachelor's level	0	69	8	8	0	8	8	82	9	13
2014	Bachelor's degree	18	34	23	19	3	2	2	54	23	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	19	10	6	4	2	62	17	116

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	16	18	22	14	9	6	37	42	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	17	11	17	16	1	45	34	71
2017	Bachelor's degree	13	29	18	14	10	14	3	50	28	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	22	21	13	12	13	5	45	29	140
2014	Secondary or high school graduation certificate or equivalent or less	11	20	26	14	17	6	6	35	36	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	25	16	19	6	0	35	38	67
2014	University certificate or diploma below the bachelor's level	23	23	15	8	8	15	8	60	20	13
2014	Bachelor's degree	11	19	18	23	8	17	4	38	38	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	16	12	24	13	11	4	42	44	116

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	52	5	5	2	88	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	52	3	5	1	91	7	71
2017	Bachelor's degree	37	53	0	8	3	89	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	57	6	6	4	85	9	140
2014	Secondary or high school graduation certificate or equivalent or less	31	37	11	14	6	68	20	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	45	6	15	0	79	15	67
2014	University certificate or diploma below the bachelor's level	15	77	0	8	0	92	8	13
2014	Bachelor's degree	36	47	3	12	3	82	15	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	47	6	11	5	78	16	116

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	43	0	5	0	95	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	37	7	3	0	90	3	71
2017	Bachelor's degree	49	34	6	6	4	84	10	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27	11	5	1	82	6	138
2014	Secondary or high school graduation certificate or equivalent or less	48	34	11	6	0	83	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	26	6	6	0	88	6	66
2014	University certificate or diploma below the bachelor's level	62	31	0	8	0	92	8	13
2014	Bachelor's degree	47	39	9	3	2	87	4	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	7	7	5	81	12	116

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	39	5	0	0	0	2	95	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	41	3	3	0	1	1	94	3	71
2017	Bachelor's degree	57	34	8	2	0	0	0	90	2	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	28	10	2	0	0	0	88	2	139
2014	Secondary or high school graduation certificate or equivalent or less	48	34	14	3	0	0	0	83	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	46	6	1	1	0	0	91	3	67
2014	University certificate or diploma below the bachelor's level	54	31	8	8	0	0	0	85	8	13
2014	Bachelor's degree	52	34	8	4	2	0	0	86	6	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	10	5	0	1	0	84	5	116

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	33	2	2	0	0	95	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	21	2	0	0	0	98	0	71
2017	Bachelor's degree	71	23	1	4	1	1	95	5	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	4	4	1	1	92	4	139
2014	Secondary or high school graduation certificate or equivalent or less	60	32	6	3	0	0	91	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	6	1	0	0	93	1	67
2014	University certificate or diploma below the bachelor's level	46	38	8	8	0	0	85	8	13
2014	Bachelor's degree	81	14	3	3	0	0	95	3	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	17	5	4	2	0	89	6	116

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	30	2	5	0	0	93	5	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	27	7	1	1	0	91	3	71
2017	Bachelor's degree	66	24	4	6	0	0	90	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	26	6	6	1	1	87	8	140
2014	Secondary or high school graduation certificate or equivalent or less	31	52	6	9	0	3	85	9	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	4	6	0	1	89	6	67
2014	University certificate or diploma below the bachelor's level	62	23	8	8	0	0	85	8	13
2014	Bachelor's degree	57	23	6	13	1	0	80	14	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20	3	7	9	0	82	15	116

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	28	2	0	0	0	98	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	20	1	3	0	0	95	3	71
2017	Bachelor's degree	83	11	5	1	0	0	94	1	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	17	2	4	1	0	94	4	139
2014	Secondary or high school graduation certificate or equivalent or less	74	20	0	3	3	0	94	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	16	0	1	1	1	97	3	67
2014	University certificate or diploma below the bachelor's level	85	15	0	0	0	0	100	0	13
2014	Bachelor's degree	72	18	3	6	0	1	91	6	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	17	3	5	2	0	90	7	116

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	9	0	0	2	0	98	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	13	3	0	0	1	97	0	71
2017	Bachelor's degree	84	13	1	2	0	1	97	2	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	12	2	0	1	2	97	1	140
2014	Secondary or high school graduation certificate or equivalent or less	86	14	0	0	0	0	100	0	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	10	1	1	3	1	94	5	67
2014	University certificate or diploma below the bachelor's level	62	15	8	15	0	0	77	15	13
2014	Bachelor's degree	81	13	3	0	3	1	95	3	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	15	3	3	3	0	92	5	116

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	21	7	0	0	0	2	93	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	19	10	0	0	0	1	90	0	71
2017	Bachelor's degree	71	21	3	3	0	2	1	94	3	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	28	7	2	0	0	1	91	2	140
2014	Secondary or high school graduation certificate or equivalent or less	57	25	11	3	3	0	0	83	6	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	22	3	3	0	1	3	94	3	67
2014	University certificate or diploma below the bachelor's level	62	31	0	8	0	0	0	92	8	13
2014	Bachelor's degree	62	28	4	4	1	0	1	91	5	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	23	3	6	1	1	0	90	7	116

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	23	7	0	2	0	93	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	25	4	0	1	0	96	0	71
2017	Bachelor's degree	78	19	2	0	1	0	98	0	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	22	4	1	2	2	94	1	140
2014	Secondary or high school graduation certificate or equivalent or less	63	29	3	3	3	0	94	3	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	18	4	3	0	1	92	3	67
2014	University certificate or diploma below the bachelor's level	69	31	0	0	0	0	100	0	13
2014	Bachelor's degree	62	27	3	4	2	3	94	4	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	23	1	3	3	0	96	3	116

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	79	71
2017	Bachelor's degree	15	85	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	86	140
2014	Secondary or high school graduation certificate or equivalent or less	14	86	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	67
2014	Bachelor's degree	11	89	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	116

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	14
2017	Bachelor's degree	60	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	14
2017	Bachelor's degree	53	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	11
2014	Bachelor's degree	77	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	Bachelor's degree	15
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	Bachelor's degree	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	Bachelor's degree	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Bachelor's degree	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Bachelor's degree	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	14
2017	Bachelor's degree	60	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	19
2014	Bachelor's degree	38	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	14
2017	Bachelor's degree	40	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19
2014	Bachelor's degree	46	13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	59	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	19
2014	Bachelor's degree	46	13

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	46	15
2014	Bachelor's degree	38	13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	14
2017	Bachelor's degree	34	15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	14
2017	Bachelor's degree	54	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	19
2014	Bachelor's degree	62	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	14
2017	Bachelor's degree	40	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19
2014	Bachelor's degree	46	13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	Bachelor's degree	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	14
2017	Bachelor's degree	53	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	11
2014	Bachelor's degree	54	13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14
2017	Bachelor's degree	74	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	19
2014	Bachelor's degree	69	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	54	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	19

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	19

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14
2017	Bachelor's degree	0	15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	13

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	13

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	13
2017	Bachelor's degree	71	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	19
2014	Bachelor's degree	46	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	13

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	13
2017	Bachelor's degree	56	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	11
2014	Bachelor's degree	46	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Bachelor's degree	0	13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	100	0	14
2017	Bachelor's degree	81	19	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	95	5	19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	29	14	0	9	23	17	60	16	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	21	15	5	14	23	4	52	27	71
2017	Bachelor's degree	14	18	13	7	5	33	10	55	22	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	16	13	10	5	33	8	52	26	140
2014	Secondary or high school graduation certificate or equivalent or less	9	17	32	6	11	17	8	35	23	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	25	19	7	9	21	4	52	22	67
2014	University certificate or diploma below the bachelor's level	15	15	23	0	8	31	8	50	13	13
2014	Bachelor's degree	11	9	12	15	6	29	18	37	40	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	7	16	11	4	41	10	35	32	116

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	36	9	2	7	9	0	79	10	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	13	7	5	11	0	72	14	71
2017	Bachelor's degree	32	28	20	6	3	10	2	67	10	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	17	7	2	10	0	71	10	140
2014	Secondary or high school graduation certificate or equivalent or less	14	37	29	6	6	9	0	56	13	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	24	21	9	3	15	0	61	14	67
2014	University certificate or diploma below the bachelor's level	23	23	31	8	0	8	8	55	9	13
2014	Bachelor's degree	28	23	24	4	4	15	4	62	9	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	36	13	6	3	18	1	72	12	116

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	5	95	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	140
2014	Secondary or high school graduation certificate or equivalent or less	0	100	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	67
2014	Bachelor's degree	5	95	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	93	116

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	18	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	12	21	0	2	26	15	60	4	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	11	17	3	4	39	8	56	13	71
2017	Bachelor's degree	13	16	13	0	3	43	12	64	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	18	9	6	3	36	11	67	16	140
2014	Secondary or high school graduation certificate or equivalent or less	14	18	30	3	0	32	3	50	5	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	22	12	1	0	37	10	74	3	67
2014	University certificate or diploma below the bachelor's level	23	15	23	0	0	23	15	63	0	13
2014	Bachelor's degree	13	10	16	3	2	39	18	53	10	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	9	12	4	2	49	10	55	15	115

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	29	16	0	2	16	0	78	3	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	23	15	4	4	14	0	73	9	71
2017	Bachelor's degree	36	34	16	2	2	9	2	78	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	11	5	3	10	3	78	9	140
2014	Secondary or high school graduation certificate or equivalent or less	25	26	26	0	3	20	0	64	4	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	13	0	1	21	3	80	2	67
2014	University certificate or diploma below the bachelor's level	31	15	38	0	0	8	8	55	0	13
2014	Bachelor's degree	34	25	16	2	2	19	3	75	5	113
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	19	3	2	15	3	70	6	116

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	74	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	73	71
2017	Bachelor's degree	15	85	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	67
2014	Bachelor's degree	10	90	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	115

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	36	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	29	19
2017	Bachelor's degree	75	25	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	17	23
2014	Bachelor's degree	92	8	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	58	0	0	100	0	13
2017	Bachelor's degree	59	41	0	0	100	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	26	0	5	95	5	19
2014	Bachelor's degree	54	28	18	0	82	0	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	18	6	76	6	17

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	33	22	0	3	2	25	65	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	35	15	5	0	7	20	71	7	71
2017	Bachelor's degree	18	40	6	7	1	2	26	80	11	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31	8	7	3	1	24	75	14	140
2014	Secondary or high school graduation certificate or equivalent or less	9	32	29	3	0	0	28	56	4	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	27	10	6	1	7	33	70	13	67
2014	University certificate or diploma below the bachelor's level	31	31	0	0	0	0	38	100	0	13
2014	Bachelor's degree	8	23	9	4	2	4	50	67	13	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	22	6	2	1	3	59	78	7	116

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	2	14	5	5	12	55	29	29	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	8	17	0	0	17	55	39	0	71
2017	Bachelor's degree	0	11	5	1	4	9	70	52	26	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	8	10	1	3	13	59	47	17	140
2014	Secondary or high school graduation certificate or equivalent or less	0	9	17	3	3	6	63	27	18	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	7	16	1	3	9	61	30	15	67
2014	University certificate or diploma below the bachelor's level	0	8	15	0	0	0	77	33	0	13
2014	Bachelor's degree	4	7	4	2	2	10	72	62	19	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	1	9	2	2	9	76	17	24	116

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	28	9	0	0	9	19	87	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	19	14	0	0	13	20	79	0	71
2017	Bachelor's degree	28	23	7	1	1	12	28	85	3	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	19	5	4	1	8	25	86	7	140
2014	Secondary or high school graduation certificate or equivalent or less	32	11	20	3	0	9	25	65	4	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	22	6	1	0	13	34	86	3	67
2014	University certificate or diploma below the bachelor's level	31	31	0	0	0	0	38	100	0	13
2014	Bachelor's degree	14	11	5	4	0	15	51	74	10	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	14	8	1	0	8	61	72	3	116

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	23	12	2	2	14	19	75	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	20	16	0	3	17	17	72	4	71
2017	Bachelor's degree	26	23	9	2	2	12	27	79	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	17	10	0	0	10	25	85	0	140
2014	Secondary or high school graduation certificate or equivalent or less	26	9	23	3	3	9	28	55	9	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	22	10	1	0	10	34	78	3	67
2014	University certificate or diploma below the bachelor's level	31	23	0	0	0	8	38	100	0	13
2014	Bachelor's degree	12	12	9	1	0	15	51	72	3	114
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11	8	2	0	7	61	70	5	116

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	19	8	0	5	0	0	87	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	19	5	4	0	0	0	91	4	71
2017	Bachelor's degree	68	24	2	4	2	1	0	93	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	7	7	1	1	1	84	9	139

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	29	2	0	5	0	0	93	5	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	22	9	1	0	1	0	89	1	71
2017	Bachelor's degree	65	25	3	4	2	2	0	92	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	19	9	5	4	0	1	82	10	138

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	23	16	5	5	0	74	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	14	5	3	3	77	9	70
2017	Bachelor's degree	40	47	5	4	2	2	89	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	6	3	1	3	90	4	140

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	39	23	5	5	0	67	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	9	12	3	3	75	15	71
2017	Bachelor's degree	31	46	11	9	3	0	77	12	108
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	9	11	3	2	76	14	140

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	21	22	2	5	2	5	69	8	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	26	14	13	8	0	1	64	21	71
2017	Bachelor's degree	49	33	2	9	5	0	2	83	15	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	17	3	5	0	2	74	9	140

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	36	26	8	2	2	0	62	11	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	34	21	25	4	0	1	48	30	71
2017	Bachelor's degree	19	18	38	14	12	0	0	37	25	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	28	32	19	9	1	1	39	28	140

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	23	31	6	2	0	0	61	8	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	25	18	5	0	6	49	25	71
2017	Bachelor's degree	32	25	22	15	5	0	0	57	21	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	27	9	4	1	3	57	14	140

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	40	19	2	5	0	2	73	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	20	30	18	9	1	1	41	28	71
2017	Bachelor's degree	20	28	25	13	13	1	1	49	26	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	27	27	19	9	1	2	43	28	140

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	21	2	0	0	0	27	97	0	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	30	8	3	0	0	19	87	3	71
2017	Bachelor's degree	45	27	16	6	0	1	4	76	7	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	25	22	5	2	1	5	68	8	139

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	43	12	7	2	0	78	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	28	24	13	4	1	58	17	71
2017	Bachelor's degree	25	35	26	13	1	0	60	13	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	26	14	4	2	55	18	140

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	32	12	10	5	2	0	72	16	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	38	21	7	1	0	3	70	8	71
2017	Bachelor's degree	35	33	16	15	1	1	0	68	16	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	44	23	13	3	0	1	61	16	140

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	28	28	9	0	0	0	63	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	28	11	4	0	3	56	16	71
2017	Bachelor's degree	27	26	31	13	2	1	1	54	15	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	33	29	13	1	0	3	55	15	140

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	22	37	0	2	0	61	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	23	8	3	3	66	11	71
2017	Bachelor's degree	37	34	16	12	1	0	71	13	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	16	12	5	2	65	18	139

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	35	20	7	0	0	0	73	7	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	22	10	7	0	1	61	17	69
2017	Bachelor's degree	45	26	15	11	1	1	0	73	12	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	31	19	10	4	1	2	65	15	140

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	18	7	2	0	9	90	3	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	16	3	2	0	4	95	2	71
2017	Bachelor's degree	63	20	10	4	2	1	84	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	25	11	1	1	1	86	2	140

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	15	5	0	2	2	2	92	3	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	11	11	0	2	0	4	87	2	71
2017	Bachelor's degree	82	10	4	4	0	0	0	92	4	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	16	5	5	1	0	2	88	7	140

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	34	12	0	2	2	86	2	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	26	10	5	1	4	83	7	71
2017	Bachelor's degree	57	26	12	4	2	0	83	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	23	9	2	1	1	88	3	140

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	25	2	0	2	0	2	95	2	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	16	8	0	3	1	3	89	3	71
2017	Bachelor's degree	72	15	7	4	2	0	0	87	6	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	25	8	4	2	1	3	86	6	139

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	16	5	0	2	0	27	90	3	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	6	1	3	0	1	32	94	4	71
2017	Bachelor's degree	53	8	5	5	0	0	29	86	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	15	4	2	2	1	18	90	5	140

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	28	12	0	0	0	6	87	0	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	11	4	3	0	0	8	93	3	71
2017	Bachelor's degree	70	19	4	1	0	0	7	95	1	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	25	6	1	1	1	5	92	2	140

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	26	10	2	7	2	2	79	10	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	23	7	2	3	0	4	88	5	71
2017	Bachelor's degree	69	21	5	1	2	0	3	92	3	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	14	10	3	4	1	3	81	8	140

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	33	19	0	2	0	2	78	2	40
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	12	5	3	0	3	79	8	71
2017	Bachelor's degree	48	30	14	4	0	0	3	81	5	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26	12	2	4	1	1	82	6	139

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	27	44	5	5	47	9	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	38	41	18	0	41	18	70
2017	Bachelor's degree	19	25	37	16	2	45	18	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	35	37	13	3	46	16	140

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	9	46	23	16	0	40	14	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	48	17	5	1	22	29	71
2017	Bachelor's degree	4	17	42	21	17	0	37	21	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	12	41	27	15	0	41	18	140

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	12	10	2	2	2	0	73	27	41
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	21	12	0	2	3	0	64	36	71
2017	Bachelor's degree	53	25	7	6	1	4	2	57	43	109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	23	14	6	1	5	2	53	47	140

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	22
2017	Bachelor's degree	20	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	62

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	22
2017	Bachelor's degree	18	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	62

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	22
2017	Bachelor's degree	18	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	62

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	22
2017	Bachelor's degree	50	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	62

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	22
2017	Bachelor's degree	7	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	62

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	22
2017	Bachelor's degree	36	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	62

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	64	0	9	18	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	71	4	9	0	0	22
2017	Bachelor's degree	12	65	14	5	2	2	42
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	77	7	5	3	6	61

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	27	9	27	9	0	11	50	40	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	8	4	28	6	0	15	55	40	23
2017	Bachelor's degree	23	41	7	14	11	0	5	66	27	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	10	14	8	2	3	66	24	62

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	18	0	18	9	9	37	50	50	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	8	21	15	5	0	29	43	28	23
2017	Bachelor's degree	9	12	0	14	14	7	44	42	58	42
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	13	8	11	11	0	45	44	41	62

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 115. What is the highest level of education you have ever completed?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.