2017 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 43 8 5 2 0 0 86 7 330
2017 Ontario (excluding National Capital Region) 30 60 0 10 0 0 0 90 10 20
2014 National Capital Region 35 47 10 5 3 0 0 81 9 317
2014 Ontario (excluding National Capital Region) 27 60 13 0 0 0 0 87 0 15

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 42 12 7 3 0 0 78 10 330
2017 Ontario (excluding National Capital Region) 40 30 15 10 5 0 0 70 15 20

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 32 6 1 1 0 0 92 2 331
2017 Ontario (excluding National Capital Region) 55 45 0 0 0 0 0 100 0 20
2014 National Capital Region 63 29 6 2 1 0 0 92 2 317
2014 Ontario (excluding National Capital Region) 73 13 13 0 0 0 0 87 0 15

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 40 6 2 2 0 0 90 4 331
2017 Ontario (excluding National Capital Region) 45 40 10 5 0 0 0 85 5 20
2014 National Capital Region 43 39 10 4 3 0 0 83 7 317
2014 Ontario (excluding National Capital Region) 40 47 0 13 0 0 0 87 13 15

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 32 7 3 2 0 0 88 5 331
2017 Ontario (excluding National Capital Region) 40 40 5 10 0 5 0 84 11 20
2014 National Capital Region 45 36 12 4 2 0 0 81 6 317
2014 Ontario (excluding National Capital Region) 33 53 7 7 0 0 0 87 7 15

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 33 7 4 1 0 0 87 5 331
2017 Ontario (excluding National Capital Region) 35 45 10 5 5 0 0 80 10 20
2014 National Capital Region 45 36 11 5 2 0 0 82 7 317
2014 Ontario (excluding National Capital Region) 33 53 7 7 0 0 0 87 7 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 27 17 5 5 2 1 72 11 330
2017 Ontario (excluding National Capital Region) 40 25 10 5 10 10 0 72 17 20
2014 National Capital Region 39 28 16 10 4 2 0 69 15 317
2014 Ontario (excluding National Capital Region) 33 27 20 7 7 7 0 64 14 15
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 57 24 7 7 2 1 1 84 9 331
2017 Ontario (excluding National Capital Region) 55 20 15 5 5 0 0 75 10 20
2014 National Capital Region 46 32 13 4 4 0 1 79 8 317
2014 Ontario (excluding National Capital Region) 33 47 13 7 0 0 0 80 7 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 30 9 8 2 1 1 80 10 330
2017 Ontario (excluding National Capital Region) 55 20 10 5 10 0 0 75 15 20
2014 National Capital Region 43 36 9 8 3 1 0 80 11 317
2014 Ontario (excluding National Capital Region) 20 40 33 0 7 0 0 60 7 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 59 24 9 5 3 0 0 83 8 331
2017 Ontario (excluding National Capital Region) 60 30 0 5 5 0 0 90 10 20
2014 National Capital Region 49 31 9 8 4 0 0 80 12 317
2014 Ontario (excluding National Capital Region) 33 40 13 13 0 0 0 73 13 15

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 36 12 5 2 4 1 80 7 330
2017 Ontario (excluding National Capital Region) 35 20 15 0 15 10 5 65 18 20
2014 National Capital Region 36 38 10 7 6 3 0 77 13 317
2014 Ontario (excluding National Capital Region) 13 67 7 7 7 0 0 80 13 15

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 39 15 6 3 1 1 76 9 329
2017 Ontario (excluding National Capital Region) 20 35 25 0 10 5 5 61 11 20
2014 National Capital Region 31 40 14 9 5 1 0 72 14 317
2014 Ontario (excluding National Capital Region) 7 60 7 20 0 7 0 71 21 15

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 39 20 10 4 4 1 64 15 329
2017 Ontario (excluding National Capital Region) 20 25 20 20 5 5 5 50 28 20
2014 National Capital Region 20 43 17 10 6 3 0 65 17 317
2014 Ontario (excluding National Capital Region) 7 60 13 13 0 7 0 71 14 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 32 18 11 5 3 1 65 17 330
2017 Ontario (excluding National Capital Region) 25 25 5 20 15 5 5 56 39 20
2014 National Capital Region 23 33 15 15 10 5 0 58 26 317
2014 Ontario (excluding National Capital Region) 13 20 33 20 0 13 0 38 23 15

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 38 18 13 5 2 1 63 19 330
2017 Ontario (excluding National Capital Region) 15 35 20 5 20 5 0 53 26 20
2014 National Capital Region 18 39 17 20 5 1 0 57 26 317
2014 Ontario (excluding National Capital Region) 13 40 0 27 7 13 0 62 38 15
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 36 13 13 4 0 0 70 17 330
2017 Ontario (excluding National Capital Region) 30 30 15 15 5 5 0 63 21 20
2014 National Capital Region 28 39 15 13 6 0 0 67 19 317
2014 Ontario (excluding National Capital Region) 20 27 20 27 7 0 0 47 33 15

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 43 11 6 2 0 0 81 8 330
2017 Ontario (excluding National Capital Region) 25 40 15 15 5 0 0 65 20 20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 12 25 15 16 10 21 2 47 33 331
2017 Ontario (excluding National Capital Region) 15 10 10 20 10 35 0 38 46 20
2014 National Capital Region 13 22 16 22 12 12 3 41 41 317
2014 Ontario (excluding National Capital Region) 7 33 0 33 13 13 0 46 54 15

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 30 8 9 3 0 1 80 12 331
2017 Ontario (excluding National Capital Region) 50 35 0 10 5 0 0 85 15 20
2014 National Capital Region 40 37 9 9 3 1 0 78 13 317
2014 Ontario (excluding National Capital Region) 33 33 0 27 7 0 0 67 33 15

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 34 10 11 7 2 11 67 21 122
2014 National Capital Region 30 34 14 7 2 2 9 73 11 122

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 36 9 8 1 0 0 82 10 331
2017 Ontario (excluding National Capital Region) 25 50 15 0 5 0 5 79 5 20
2014 National Capital Region 37 42 8 9 3 0 0 80 12 317
2014 Ontario (excluding National Capital Region) 20 60 7 7 7 0 0 80 13 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 31 9 10 2 9 1 76 14 331
2017 Ontario (excluding National Capital Region) 45 20 15 0 10 5 5 72 11 20
2014 National Capital Region 35 30 12 12 4 6 0 70 18 317
2014 Ontario (excluding National Capital Region) 27 33 7 27 7 0 0 60 33 15

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 42 10 8 2 0 0 80 10 331
2017 Ontario (excluding National Capital Region) 20 50 10 20 0 0 0 70 20 20
2014 National Capital Region 28 39 13 13 7 0 0 66 20 317
2014 Ontario (excluding National Capital Region) 13 47 7 13 20 0 0 60 33 15

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 43 9 4 2 0 0 85 6 331
2017 Ontario (excluding National Capital Region) 35 60 0 5 0 0 0 95 5 20
2014 National Capital Region 41 40 9 6 3 0 0 81 9 317
2014 Ontario (excluding National Capital Region) 27 53 20 0 0 0 0 80 0 15

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 34 6 5 1 0 0 87 7 331
2017 Ontario (excluding National Capital Region) 60 35 0 5 0 0 0 95 5 20
2014 National Capital Region 51 32 8 5 3 0 0 84 9 317
2014 Ontario (excluding National Capital Region) 53 33 7 7 0 0 0 87 7 15

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 41 11 10 5 2 1 72 16 330
2017 Ontario (excluding National Capital Region) 30 25 20 20 0 5 0 58 21 20
2014 National Capital Region 17 38 16 16 10 2 0 57 27 317
2014 Ontario (excluding National Capital Region) 20 20 20 20 20 0 0 40 40 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 34 15 15 13 3 2 55 30 331
2017 Ontario (excluding National Capital Region) 25 15 15 20 15 0 10 44 39 20
2014 National Capital Region 14 30 17 19 17 2 2 45 37 317
2014 Ontario (excluding National Capital Region) 7 7 0 50 29 7 0 15 85 14

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 42 9 6 4 0 0 81 10 331
2017 Ontario (excluding National Capital Region) 45 25 5 20 5 0 0 70 25 20
2014 National Capital Region 28 46 13 10 3 0 0 75 13 317
2014 Ontario (excluding National Capital Region) 13 47 20 13 7 0 0 60 20 15

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 36 9 6 4 0 0 82 9 330
2017 Ontario (excluding National Capital Region) 40 25 5 15 15 0 0 65 30 20
2014 National Capital Region 37 43 11 6 3 0 1 80 9 317
2014 Ontario (excluding National Capital Region) 20 33 13 20 13 0 0 53 33 15

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 38 12 6 2 0 0 80 8 331
2017 Ontario (excluding National Capital Region) 30 40 15 10 5 0 0 70 15 20
2014 National Capital Region 32 43 13 7 4 0 1 76 11 317
2014 Ontario (excluding National Capital Region) 33 40 7 13 7 0 0 73 20 15

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 45 18 7 2 4 0 73 9 329
2017 Ontario (excluding National Capital Region) 25 30 10 20 5 10 0 61 28 20

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 32 6 6 2 0 0 86 8 330
2017 Ontario (excluding National Capital Region) 60 25 5 5 5 0 0 85 10 20
2014 National Capital Region 43 33 12 7 3 1 1 77 11 317
2014 Ontario (excluding National Capital Region) 40 33 13 7 7 0 0 73 13 15

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 24 9 10 4 1 15 74 16 330
2017 Ontario (excluding National Capital Region) 25 20 15 10 15 0 15 53 29 20
2014 National Capital Region 34 25 10 10 9 3 9 66 22 317
2014 Ontario (excluding National Capital Region) 20 13 0 27 27 0 13 38 62 15

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 34 17 5 1 0 0 76 7 331
2017 Ontario (excluding National Capital Region) 25 50 20 0 5 0 0 75 5 20
2014 National Capital Region 34 40 14 10 2 0 0 74 12 317
2014 Ontario (excluding National Capital Region) 40 27 33 0 0 0 0 67 0 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 68 18 2 3 4 2 4 91 7 331
2017 Ontario (excluding National Capital Region) 80 5 5 5 5 0 0 85 10 20
2014 National Capital Region 57 22 5 5 4 2 4 85 9 317
2014 Ontario (excluding National Capital Region) 47 20 13 7 13 0 0 67 20 15

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 27 40 33 330
2017 Ontario (excluding National Capital Region) 15 45 40 20
2014 National Capital Region 30 40 30 317
2014 Ontario (excluding National Capital Region) 20 33 47 15

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 National Capital Region 20 28 32 5 10 4 89
2014 National Capital Region 15 32 30 10 9999 12 96
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 38 7 2 1 0 0 90 3 329
2017 Ontario (excluding National Capital Region) 50 35 5 10 0 0 0 85 10 20
2014 National Capital Region 51 41 4 3 1 0 0 91 4 317
2014 Ontario (excluding National Capital Region) 47 47 0 7 0 0 0 93 7 15

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 46 10 5 2 1 0 83 7 330
2017 Ontario (excluding National Capital Region) 30 40 10 15 0 5 0 74 16 20
2014 National Capital Region 36 44 13 4 2 1 0 81 6 317
2014 Ontario (excluding National Capital Region) 53 40 7 0 0 0 0 93 0 15

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 5 18 41 24 10 0 1 35 23 330
2017 Ontario (excluding National Capital Region) 5 25 50 15 0 0 5 16 32 20
2014 National Capital Region 5 24 37 22 9 1 2 32 30 316
2014 Ontario (excluding National Capital Region) 7 27 33 27 0 0 7 29 36 15

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 5 17 24 27 22 4 2 52 23 329
2017 Ontario (excluding National Capital Region) 5 20 35 20 5 5 10 29 29 20
2014 National Capital Region 6 15 28 28 19 2 2 49 22 316
2014 Ontario (excluding National Capital Region) 0 13 27 40 0 7 13 50 17 15

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 22 33 22 11 1 2 34 32 331
2017 Ontario (excluding National Capital Region) 15 25 35 25 0 0 0 25 40 20
2014 National Capital Region 9 25 31 23 9 1 2 33 35 316
2014 Ontario (excluding National Capital Region) 20 20 27 20 13 0 0 33 40 15

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 12 32 33 16 1 1 51 16 329
2017 Ontario (excluding National Capital Region) 0 20 25 45 10 0 0 55 20 20
2014 National Capital Region 5 18 38 28 11 1 1 39 23 315
2014 Ontario (excluding National Capital Region) 0 20 67 13 0 0 0 13 20 15

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 7 22 31 22 13 1 3 37 31 330
2017 Ontario (excluding National Capital Region) 15 15 25 15 15 0 15 35 35 20
2014 National Capital Region 18 25 33 14 7 1 2 21 45 316
2014 Ontario (excluding National Capital Region) 20 47 20 13 0 0 0 13 67 15

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 22 29 24 12 3 2 38 32 329
2017 Ontario (excluding National Capital Region) 10 15 25 25 10 5 10 41 29 20
2014 National Capital Region 8 16 33 25 13 2 2 40 26 315
2014 Ontario (excluding National Capital Region) 7 20 40 27 0 7 0 29 29 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 19 40 20 10 2 2 31 27 329
2017 Ontario (excluding National Capital Region) 15 20 45 5 5 5 5 11 39 20
2014 National Capital Region 8 23 35 22 10 2 1 33 31 316
2014 Ontario (excluding National Capital Region) 7 20 27 33 7 7 0 43 29 15

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 34 5 7 2 1 0 86 9 330
2017 Ontario (excluding National Capital Region) 40 25 10 5 20 0 0 65 25 20
2014 National Capital Region 46 35 7 9 3 0 0 81 12 316
2014 Ontario (excluding National Capital Region) 47 27 0 20 7 0 0 73 27 15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 33 5 4 1 0 0 90 5 331
2017 Ontario (excluding National Capital Region) 50 20 5 20 5 0 0 70 25 20
2014 National Capital Region 53 35 6 4 2 0 0 88 6 316
2014 Ontario (excluding National Capital Region) 47 47 0 7 0 0 0 93 7 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 36 13 3 2 4 0 82 5 328
2017 Ontario (excluding National Capital Region) 35 30 25 5 5 0 0 65 10 20
2014 National Capital Region 44 33 15 3 1 5 0 80 4 317
2014 Ontario (excluding National Capital Region) 60 33 7 0 0 0 0 93 0 15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 40 7 5 1 1 0 87 6 329
2017 Ontario (excluding National Capital Region) 35 50 10 5 0 0 0 85 5 20
2014 National Capital Region 47 40 8 4 1 1 0 87 5 317
2014 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 15

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 31 7 2 1 0 0 91 2 330
2017 Ontario (excluding National Capital Region) 40 45 0 5 10 0 0 85 15 20
2014 National Capital Region 62 28 7 2 1 0 0 90 3 316
2014 Ontario (excluding National Capital Region) 73 27 0 0 0 0 0 100 0 15

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 33 13 10 5 4 5 70 16 331
2017 Ontario (excluding National Capital Region) 30 25 5 5 25 10 0 61 33 20
2014 National Capital Region 29 33 15 10 5 4 4 67 17 317
2014 Ontario (excluding National Capital Region) 33 13 7 13 20 7 7 54 38 15

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 34 10 2 0 1 0 88 2 331
2017 Ontario (excluding National Capital Region) 50 35 5 5 0 5 0 89 5 20
2014 National Capital Region 52 38 7 2 0 2 0 91 2 317
2014 Ontario (excluding National Capital Region) 47 40 7 0 0 7 0 93 0 15

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 29 14 10 5 2 1 70 15 330
2017 Ontario (excluding National Capital Region) 30 25 20 10 5 10 0 61 17 20
2014 National Capital Region 39 33 10 10 3 4 1 75 14 317
2014 Ontario (excluding National Capital Region) 33 27 20 7 7 7 0 64 14 15

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 27 21 10 3 5 1 64 14 331
2017 Ontario (excluding National Capital Region) 47 26 5 11 11 0 0 74 21 19
2014 National Capital Region 20 36 21 12 4 4 2 60 17 317
2014 Ontario (excluding National Capital Region) 13 40 33 7 7 0 0 53 13 15

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 23 20 14 12 13 4 45 31 331
2017 Ontario (excluding National Capital Region) 10 20 15 5 30 20 0 38 44 20
2014 National Capital Region 14 19 19 20 13 12 3 38 39 317
2014 Ontario (excluding National Capital Region) 0 20 20 33 20 7 0 21 57 15

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 53 3 6 3 0 0 88 9 331
2017 Ontario (excluding National Capital Region) 10 70 15 5 0 0 0 80 5 20
2014 National Capital Region 32 47 5 13 3 0 0 78 16 317
2014 Ontario (excluding National Capital Region) 20 60 7 7 7 0 0 80 13 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 33 8 5 1 0 0 86 6 329
2017 Ontario (excluding National Capital Region) 35 45 5 5 10 0 0 80 15 20
2014 National Capital Region 49 35 8 5 3 0 0 84 8 316
2014 Ontario (excluding National Capital Region) 73 20 0 7 0 0 0 93 7 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 57 34 7 2 0 0 0 91 2 329
2017 Ontario (excluding National Capital Region) 45 40 10 0 0 0 5 89 0 20
2014 National Capital Region 48 37 9 4 1 0 0 85 5 317
2014 Ontario (excluding National Capital Region) 67 33 0 0 0 0 0 100 0 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 24 2 3 1 1 0 94 4 330
2017 Ontario (excluding National Capital Region) 53 37 5 0 0 5 0 94 0 19
2014 National Capital Region 73 18 5 3 1 0 0 91 4 317
2014 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 25 5 6 1 0 0 89 6 330
2017 Ontario (excluding National Capital Region) 60 35 5 0 0 0 0 95 0 20
2014 National Capital Region 55 27 5 9 3 0 1 83 12 317
2014 Ontario (excluding National Capital Region) 73 13 7 7 0 0 0 87 7 15

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 79 16 2 2 0 0 0 95 3 330
2017 Ontario (excluding National Capital Region) 70 25 5 0 0 0 0 95 0 20
2014 National Capital Region 74 18 2 4 1 0 0 92 6 317
2014 Ontario (excluding National Capital Region) 87 13 0 0 0 0 0 100 0 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 84 12 2 1 1 0 1 97 1 331
2017 Ontario (excluding National Capital Region) 80 10 0 0 0 0 10 100 0 20
2014 National Capital Region 80 13 2 2 3 0 0 93 4 317
2014 Ontario (excluding National Capital Region) 93 7 0 0 0 0 0 100 0 15

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 68 24 6 1 0 0 1 93 1 331
2017 Ontario (excluding National Capital Region) 60 20 5 0 0 5 10 94 0 20
2014 National Capital Region 64 26 3 5 1 1 0 91 6 317
2014 Ontario (excluding National Capital Region) 87 7 7 0 0 0 0 93 0 15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 73 22 3 1 0 2 0 96 1 330
2017 Ontario (excluding National Capital Region) 60 25 5 0 0 5 5 94 0 20
2014 National Capital Region 67 25 3 3 0 2 1 94 3 317
2014 Ontario (excluding National Capital Region) 73 7 0 7 0 0 13 92 8 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 14 86 331
2017 Ontario (excluding National Capital Region) 40 60 20
2014 National Capital Region 12 88 317
2014 Ontario (excluding National Capital Region) 33 67 15

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 53 43
2014 National Capital Region 47 38

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 54 43
2014 National Capital Region 66 38

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 43
2014 National Capital Region 0 38

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 38

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 51 43
2014 National Capital Region 37 38

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 43
2014 National Capital Region 34 38

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 35 43
2014 National Capital Region 34 38

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 43
2014 National Capital Region 37 38

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 30 43
2014 National Capital Region 18 38

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 60 43
2014 National Capital Region 55 38

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 43
2014 National Capital Region 39 38

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 43

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 43
2014 National Capital Region 47 38

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 28 43
2014 National Capital Region 34 38

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 21 43

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 65 43
2014 National Capital Region 53 38

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 43
2014 National Capital Region 21 38

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 24 43
2014 National Capital Region 21 38

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 38

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 43

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 38

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 43

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 16 38

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 43
2014 National Capital Region 24 38

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 13 38

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 40
2014 National Capital Region 13 38

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 40

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 40
2014 National Capital Region 13 38

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 18 40

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 40

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 40
2014 National Capital Region 29 38

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 40
2014 National Capital Region 47 38

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 40

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 45 40
2014 National Capital Region 50 38

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 40

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 40

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 91 9 44

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 19 14 7 7 30 9 54 23 331
2017 Ontario (excluding National Capital Region) 10 10 20 10 15 20 15 31 38 20
2014 National Capital Region 10 12 19 11 6 30 12 38 30 317
2014 Ontario (excluding National Capital Region) 20 20 0 7 27 27 0 55 45 15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 32 16 6 3 9 0 72 11 331
2017 Ontario (excluding National Capital Region) 35 25 10 5 5 15 5 75 13 20
2014 National Capital Region 23 30 21 6 3 15 2 64 11 317
2014 Ontario (excluding National Capital Region) 33 13 27 13 7 7 0 50 21 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 5 95 331
2014 National Capital Region 4 96 317

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 89 18
2014 National Capital Region 100 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18
2014 National Capital Region 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 28 18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 44 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18
2014 National Capital Region 0 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18
2014 National Capital Region 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 36 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 18
2014 National Capital Region 0 14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 35 17

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 36 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 53 17
2014 National Capital Region 57 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 36 14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15
2014 National Capital Region 0 14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 67 15
2014 National Capital Region 86 14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 15

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 72 28 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 18 15 14 2 3 38 10 63 10 331
2017 Ontario (excluding National Capital Region) 0 20 5 10 5 35 25 50 38 20
2014 National Capital Region 15 12 17 3 1 39 13 56 9 316
2014 Ontario (excluding National Capital Region) 7 27 13 0 0 53 0 71 0 15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 32 14 3 3 11 1 77 6 331
2017 Ontario (excluding National Capital Region) 40 25 5 15 5 10 0 72 22 20
2014 National Capital Region 30 27 20 2 2 18 3 71 5 317
2014 Ontario (excluding National Capital Region) 27 40 13 0 0 20 0 83 0 15

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 19 81 331
2014 National Capital Region 12 88 316
2014 Ontario (excluding National Capital Region) 33 67 15

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 75 25 63
2014 National Capital Region 87 13 38

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 48 0 2 0 0 0 98 2 47
2014 National Capital Region 48 27 15 6 3 0 0 76 9 33

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 34 11 6 2 3 22 75 10 331
2017 Ontario (excluding National Capital Region) 5 50 5 0 5 0 35 85 8 20
2014 National Capital Region 10 24 10 4 1 3 47 69 10 317
2014 Ontario (excluding National Capital Region) 13 33 7 0 0 0 47 88 0 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 8 10 1 3 12 61 46 17 331
2017 Ontario (excluding National Capital Region) 0 0 10 0 10 15 65 0 50 20
2014 National Capital Region 2 6 8 2 2 9 71 40 20 317
2014 Ontario (excluding National Capital Region) 0 7 40 0 0 13 40 14 0 15

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 21 7 2 1 10 22 86 3 331
2017 Ontario (excluding National Capital Region) 20 20 10 0 0 10 40 80 0 20
2014 National Capital Region 16 15 7 2 0 11 48 77 5 317
2014 Ontario (excluding National Capital Region) 13 27 13 0 0 7 40 75 0 15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 21 11 1 1 12 21 81 3 331
2017 Ontario (excluding National Capital Region) 20 10 10 5 0 15 40 67 11 20
2014 National Capital Region 16 14 10 2 0 10 48 72 5 317
2014 Ontario (excluding National Capital Region) 20 27 13 0 0 0 40 78 0 15
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 23 5 5 1 1 0 88 7 330
2017 Ontario (excluding National Capital Region) 70 20 5 0 5 0 0 90 5 20

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 22 6 3 3 1 0 88 6 329
2017 Ontario (excluding National Capital Region) 55 30 5 5 5 0 0 85 10 20

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 38 9 4 2 2 0 84 7 330
2017 Ontario (excluding National Capital Region) 45 40 5 0 5 5 0 89 5 20

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 44 11 10 3 1 0 76 13 330
2017 Ontario (excluding National Capital Region) 40 30 10 15 5 0 0 70 20 20

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 30 13 7 6 0 2 73 13 331
2017 Ontario (excluding National Capital Region) 50 20 15 5 5 0 5 74 11 20

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 26 30 19 9 0 1 42 27 331
2017 Ontario (excluding National Capital Region) 15 40 25 15 5 0 0 55 20 20

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 26 27 13 5 0 2 54 18 331
2017 Ontario (excluding National Capital Region) 15 45 25 10 5 0 0 60 15 20

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 20 28 26 15 9 1 1 49 24 331
2017 Ontario (excluding National Capital Region) 15 10 30 25 20 0 0 25 45 20

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 27 14 5 1 1 9 78 6 330
2017 Ontario (excluding National Capital Region) 30 20 20 5 0 0 25 67 7 20

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 30 24 14 3 0 1 59 17 331
2017 Ontario (excluding National Capital Region) 25 35 30 5 5 0 0 60 10 20

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 36 20 12 2 0 1 65 15 331
2017 Ontario (excluding National Capital Region) 15 50 10 20 0 5 0 68 21 20

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 30 29 12 2 0 1 56 15 331
2017 Ontario (excluding National Capital Region) 10 40 30 15 0 0 5 53 16 20

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 34 21 10 3 0 1 66 13 331
2017 Ontario (excluding National Capital Region) 25 30 20 15 5 0 5 58 21 20

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 31 20 10 3 1 1 67 13 329
2017 Ontario (excluding National Capital Region) 35 30 20 10 5 0 0 65 15 20

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 22 9 2 1 0 3 87 3 331
2017 Ontario (excluding National Capital Region) 55 25 5 5 0 0 10 89 6 20

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 75 13 6 2 1 0 2 90 4 330
2017 Ontario (excluding National Capital Region) 50 10 20 15 0 0 5 63 16 20

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 27 9 3 1 0 2 86 4 331
2017 Ontario (excluding National Capital Region) 55 15 20 10 0 0 0 70 10 20

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 66 21 7 3 2 0 2 88 5 329
2017 Ontario (excluding National Capital Region) 55 15 10 5 10 5 0 74 16 20

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 11 5 3 1 1 24 88 6 329
2017 Ontario (excluding National Capital Region) 55 5 0 0 0 0 40 100 0 20

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 22 5 1 1 0 6 93 2 330
2017 Ontario (excluding National Capital Region) 60 5 15 0 0 0 20 81 0 20

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 18 8 2 4 1 3 86 6 330
2017 Ontario (excluding National Capital Region) 60 30 0 0 5 0 5 95 5 20

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 29 13 3 2 0 3 80 6 328
2017 Ontario (excluding National Capital Region) 50 30 15 5 0 0 0 80 5 20

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 31 39 14 3 0 0 44 17 330
2017 Ontario (excluding National Capital Region) 0 30 50 20 0 0 0 30 20 20

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 15 43 21 14 0 0 36 21 330
2017 Ontario (excluding National Capital Region) 5 20 45 30 0 0 0 30 25 20
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 23 11 4 2 4 2 57 43 331
2017 Ontario (excluding National Capital Region) 75 10 10 0 0 5 0 79 21 20

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 25 133

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 26 133

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 24 133

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 47 133

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 133

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 133

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 National Capital Region 8 70 7 7 4 4 132

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 29 7 17 10 1 6 64 29 134

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 10 7 12 11 3 44 44 44 134
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