2017 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 41 6 4 2 0 0 89 5 219
2017 Does not provide services to public 38 46 8 6 2 0 0 84 8 149
2014 Provides services to public 34 44 11 7 3 0 0 78 10 195
2014 Does not provide services to public 36 50 9 2 3 0 0 86 5 151

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 40 12 5 3 0 0 80 9 219
2017 Does not provide services to public 33 43 12 10 3 0 0 76 12 149

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 31 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 34 6 1 2 0 0 91 3 149
2014 Provides services to public 62 27 8 2 1 0 1 90 3 195
2014 Does not provide services to public 64 30 4 1 0 0 0 95 1 151

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 37 6 2 2 0 0 90 4 220
2017 Does not provide services to public 48 43 5 3 1 0 0 91 4 149
2014 Provides services to public 41 41 11 5 2 0 1 82 7 195
2014 Does not provide services to public 48 37 8 3 3 1 0 85 7 151

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 30 6 2 2 1 0 90 4 220
2017 Does not provide services to public 49 35 9 4 1 1 0 85 6 149
2014 Provides services to public 48 36 9 5 3 0 0 84 7 195
2014 Does not provide services to public 43 38 14 3 1 0 0 81 5 151

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 34 6 3 2 0 0 89 5 220
2017 Does not provide services to public 51 34 10 5 1 0 0 84 6 149
2014 Provides services to public 49 33 9 6 3 0 0 82 9 195
2014 Does not provide services to public 42 40 13 3 1 1 0 83 4 151

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 26 14 5 5 1 1 76 10 220
2017 Does not provide services to public 35 30 20 5 5 4 0 68 11 148
2014 Provides services to public 43 31 13 9 4 1 0 74 13 195
2014 Does not provide services to public 34 25 20 11 5 4 1 62 17 151
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 27 7 4 1 2 1 88 5 220
2017 Does not provide services to public 57 20 9 10 3 1 1 78 13 149
2014 Provides services to public 44 34 12 5 5 1 0 78 10 195
2014 Does not provide services to public 50 31 13 3 3 0 1 81 5 151

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 29 7 6 2 0 0 84 9 219
2017 Does not provide services to public 46 29 12 10 2 1 1 76 12 149
2014 Provides services to public 41 35 10 9 4 1 0 77 12 195
2014 Does not provide services to public 46 36 9 6 3 0 1 82 9 151

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 23 8 4 2 0 0 86 6 220
2017 Does not provide services to public 55 26 9 7 3 0 0 81 10 149
2014 Provides services to public 48 27 11 10 5 0 0 74 15 195
2014 Does not provide services to public 51 35 6 6 1 0 1 87 7 151

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 35 10 4 2 5 1 84 6 219
2017 Does not provide services to public 35 37 16 6 3 2 1 75 9 149
2014 Provides services to public 38 38 9 6 6 3 0 79 12 195
2014 Does not provide services to public 33 41 10 7 5 3 1 77 13 151

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 40 12 6 4 2 1 78 10 219
2017 Does not provide services to public 32 39 19 7 3 1 0 71 10 148
2014 Provides services to public 32 41 9 11 5 2 0 74 16 195
2014 Does not provide services to public 30 39 18 7 4 2 0 71 11 151

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 39 19 11 5 3 1 64 17 219
2017 Does not provide services to public 21 37 23 11 4 4 0 61 16 148
2014 Provides services to public 21 45 14 10 7 3 0 68 17 195
2014 Does not provide services to public 20 43 20 9 4 4 0 66 14 151

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 32 14 13 5 4 1 67 18 219
2017 Does not provide services to public 28 31 22 11 7 1 0 60 18 149
2014 Provides services to public 24 31 16 12 10 6 0 59 24 195
2014 Does not provide services to public 23 33 15 18 7 4 0 58 26 151

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 38 17 13 6 1 1 62 20 219
2017 Does not provide services to public 21 37 20 13 6 3 0 60 19 149
2014 Provides services to public 19 43 12 18 6 1 1 63 25 195
2014 Does not provide services to public 18 34 21 21 4 2 0 53 26 151
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 37 11 12 4 0 0 73 17 219
2017 Does not provide services to public 33 33 16 13 4 0 0 66 17 149
2014 Provides services to public 28 37 14 13 7 1 0 65 21 195
2014 Does not provide services to public 30 38 16 13 3 0 0 67 17 151

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 46 8 5 2 0 0 84 7 219
2017 Does not provide services to public 35 39 15 7 3 0 0 74 11 149

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 21 14 16 9 25 1 47 34 220
2017 Does not provide services to public 12 28 15 17 10 15 3 49 33 149
2014 Provides services to public 14 23 11 25 13 11 3 43 45 195
2014 Does not provide services to public 10 25 19 19 9 14 3 43 34 151

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 33 6 7 3 0 0 84 10 220
2017 Does not provide services to public 46 29 11 11 3 0 1 75 14 149
2014 Provides services to public 40 35 7 11 5 2 0 77 16 195
2014 Does not provide services to public 40 38 11 9 1 0 1 79 11 151

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 26 8 16 6 2 13 64 26 82
2017 Does not provide services to public 20 43 14 2 8 2 10 72 12 48
2014 Provides services to public 24 36 12 9 4 3 12 70 16 75
2014 Does not provide services to public 36 33 18 5 0 2 5 74 6 55

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 39 7 5 2 0 0 86 7 220
2017 Does not provide services to public 43 33 11 11 1 1 0 77 12 149
2014 Provides services to public 37 42 7 12 3 0 0 79 14 195
2014 Does not provide services to public 38 44 9 5 3 1 0 83 8 151

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 30 7 9 2 12 1 79 13 220
2017 Does not provide services to public 39 31 12 9 3 4 2 74 13 149
2014 Provides services to public 35 28 12 15 5 5 0 66 22 195
2014 Does not provide services to public 36 34 10 9 3 8 0 76 13 151

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 10 9 3 0 0 79 11 220
2017 Does not provide services to public 39 42 9 10 1 0 0 80 10 149
2014 Provides services to public 32 32 15 13 8 0 0 64 22 195
2014 Does not provide services to public 24 46 9 13 6 0 1 71 19 151

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 46 7 4 2 0 0 86 7 220
2017 Does not provide services to public 42 42 11 3 1 0 0 84 4 149
2014 Provides services to public 37 40 13 6 4 0 0 78 9 195
2014 Does not provide services to public 44 41 6 5 3 0 1 86 8 151

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 33 4 7 1 0 0 87 8 220
2017 Does not provide services to public 51 36 8 3 1 1 0 88 4 149
2014 Provides services to public 47 33 11 6 3 0 0 80 9 195
2014 Does not provide services to public 59 31 3 4 3 0 0 90 7 151

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 40 13 11 5 3 0 71 16 219
2017 Does not provide services to public 28 42 11 10 5 1 2 73 16 149
2014 Provides services to public 19 35 18 14 11 2 1 56 26 195
2014 Does not provide services to public 17 39 14 18 9 3 0 58 28 151

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 14 18 11 3 0 56 30 220
2017 Does not provide services to public 15 33 16 15 15 3 4 51 32 149
2014 Provides services to public 16 28 15 21 17 2 1 46 38 195
2014 Does not provide services to public 11 29 17 21 17 3 3 42 40 150

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 9 8 4 0 0 80 11 220
2017 Does not provide services to public 40 42 10 5 3 0 0 82 8 149
2014 Provides services to public 23 48 14 11 3 0 1 71 14 195
2014 Does not provide services to public 35 45 11 8 2 0 0 80 10 151

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 37 11 7 3 0 0 79 10 219
2017 Does not provide services to public 48 35 6 6 5 0 0 83 11 149
2014 Provides services to public 34 40 12 9 5 0 1 74 13 195
2014 Does not provide services to public 39 47 8 4 1 0 1 87 5 151

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 41 13 7 1 0 0 80 8 220
2017 Does not provide services to public 45 34 12 6 3 0 0 79 9 149
2014 Provides services to public 32 43 11 7 6 0 1 75 13 195
2014 Does not provide services to public 36 40 15 7 1 1 1 77 7 151

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 45 14 9 2 5 0 74 12 218
2017 Does not provide services to public 25 41 20 6 3 3 1 69 9 149

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 30 7 6 1 0 0 86 7 220
2017 Does not provide services to public 53 31 6 6 3 0 1 85 9 148
2014 Provides services to public 44 31 11 9 4 1 0 76 13 194
2014 Does not provide services to public 42 33 13 5 3 1 3 79 8 151

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 24 8 7 7 2 12 74 17 219
2017 Does not provide services to public 32 23 12 12 3 0 18 67 18 149
2014 Provides services to public 34 25 9 11 12 3 6 65 25 195
2014 Does not provide services to public 32 24 10 10 8 4 12 67 21 151

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 34 18 4 1 0 0 77 5 220
2017 Does not provide services to public 40 33 18 6 2 1 0 74 8 149
2014 Provides services to public 35 37 17 10 1 0 0 72 11 195
2014 Does not provide services to public 33 44 13 9 2 0 0 77 11 151

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 20 3 2 4 3 2 90 6 220
2017 Does not provide services to public 70 16 3 4 4 0 4 89 8 149
2014 Provides services to public 57 24 4 6 5 2 2 84 11 195
2014 Does not provide services to public 58 19 7 4 4 2 6 84 9 151

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 24 47 29 220
2017 Does not provide services to public 29 33 38 148
2014 Provides services to public 30 43 27 195
2014 Does not provide services to public 29 35 36 151

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 21 28 37 6 7 2 53
2017 Does not provide services to public 18 27 26 7 16 7 43
2014 Provides services to public 7 42 29 10 9999 12 59
2014 Does not provide services to public 23 18 32 11 9999 15 44
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 37 5 2 1 0 0 92 3 219
2017 Does not provide services to public 48 39 8 3 1 0 0 87 5 148
2014 Provides services to public 52 40 4 3 2 0 0 92 5 195
2014 Does not provide services to public 52 40 5 3 0 0 0 92 3 151

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 10 6 2 1 0 81 9 219
2017 Does not provide services to public 34 47 11 5 3 0 0 82 7 149
2014 Provides services to public 44 38 12 4 2 1 0 82 6 195
2014 Does not provide services to public 31 50 13 5 1 1 0 81 6 151

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 15 47 22 11 0 2 34 18 220
2017 Does not provide services to public 8 20 35 26 8 1 1 35 29 148
2014 Provides services to public 5 20 35 27 12 0 2 39 25 195
2014 Does not provide services to public 6 28 40 18 5 1 2 24 35 150

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 14 27 28 21 3 3 53 19 219
2017 Does not provide services to public 5 21 22 24 22 5 1 49 28 148
2014 Provides services to public 7 12 22 31 23 3 3 57 20 195
2014 Does not provide services to public 5 17 34 27 12 3 4 41 23 150

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 21 33 26 11 2 1 38 29 220
2017 Does not provide services to public 13 21 35 17 10 1 3 29 35 149
2014 Provides services to public 8 26 30 21 12 1 2 34 35 195
2014 Does not provide services to public 9 23 32 24 7 1 3 33 34 150

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 12 31 37 16 1 2 55 14 219
2017 Does not provide services to public 6 14 32 32 14 1 1 47 20 148
2014 Provides services to public 3 17 36 28 14 1 1 43 20 194
2014 Does not provide services to public 6 17 42 27 7 1 1 34 23 150

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 21 33 21 13 1 4 36 29 220
2017 Does not provide services to public 10 22 28 22 12 3 4 36 34 148
2014 Provides services to public 15 29 30 14 9 1 3 23 46 195
2014 Does not provide services to public 21 22 34 16 3 1 3 20 45 150

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 20 26 26 13 4 2 41 30 219
2017 Does not provide services to public 7 20 33 21 13 3 3 36 29 148
2014 Provides services to public 9 15 33 24 15 2 2 40 25 195
2014 Does not provide services to public 6 17 33 28 9 3 4 40 25 149

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 18 41 19 10 3 1 31 26 219
2017 Does not provide services to public 9 19 41 19 8 1 3 28 29 148
2014 Provides services to public 8 26 31 20 11 2 1 33 35 195
2014 Does not provide services to public 6 18 39 25 9 1 2 34 25 150

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 36 5 4 2 1 0 89 6 219
2017 Does not provide services to public 50 29 7 9 4 1 0 79 13 149
2014 Provides services to public 45 33 6 12 5 0 0 77 17 195
2014 Does not provide services to public 51 35 8 4 2 0 0 86 6 150

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 33 4 4 0 0 0 92 4 220
2017 Does not provide services to public 54 29 7 7 3 0 0 84 9 149
2014 Provides services to public 53 37 4 4 3 0 0 89 7 194
2014 Does not provide services to public 52 36 7 5 1 0 0 88 5 151

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 39 11 3 1 3 0 85 4 218
2017 Does not provide services to public 40 33 17 4 2 4 0 76 6 148
2014 Provides services to public 47 30 15 3 2 4 1 80 4 195
2014 Does not provide services to public 40 36 14 4 0 6 0 81 4 151

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 40 7 4 0 1 0 88 5 219
2017 Does not provide services to public 43 40 8 6 1 1 0 84 8 148
2014 Provides services to public 48 40 7 3 1 1 0 89 4 195
2014 Does not provide services to public 47 39 9 4 1 0 0 86 5 151

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 34 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 30 9 3 1 0 0 87 4 148
2014 Provides services to public 66 24 7 3 1 0 0 89 4 195
2014 Does not provide services to public 59 34 6 0 1 0 0 93 1 150

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 30 13 10 5 5 4 69 16 220
2017 Does not provide services to public 29 35 10 10 5 3 7 72 17 149
2014 Provides services to public 28 32 13 11 8 5 4 65 20 195
2014 Does not provide services to public 32 32 15 8 3 4 6 71 13 151

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 36 8 0 0 1 0 92 0 220
2017 Does not provide services to public 49 34 11 4 1 2 0 84 5 149
2014 Provides services to public 61 31 6 1 1 1 0 93 1 195
2014 Does not provide services to public 44 44 7 3 0 2 0 90 3 151

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 29 14 9 3 3 0 74 12 219
2017 Does not provide services to public 33 29 14 12 7 3 2 65 21 149
2014 Provides services to public 41 32 10 10 3 4 0 76 13 195
2014 Does not provide services to public 37 33 10 9 4 5 2 75 13 151

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 27 21 9 3 4 1 66 12 219
2017 Does not provide services to public 31 27 19 12 4 7 1 62 17 149
2014 Provides services to public 24 35 22 10 4 4 2 62 15 195
2014 Does not provide services to public 19 37 20 14 4 5 2 60 19 151

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 24 20 13 11 14 3 47 29 220
2017 Does not provide services to public 13 21 19 15 14 12 5 42 35 149
2014 Provides services to public 17 20 18 20 13 9 4 42 38 195
2014 Does not provide services to public 12 18 19 22 12 15 3 36 41 151

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 56 3 7 3 0 0 87 10 220
2017 Does not provide services to public 38 51 4 6 2 0 0 89 8 149
2014 Provides services to public 29 46 6 14 5 0 0 75 19 195
2014 Does not provide services to public 37 48 4 11 1 0 0 85 11 151

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 34 7 4 2 0 0 87 6 218
2017 Does not provide services to public 53 32 8 7 1 0 0 84 7 149
2014 Provides services to public 50 35 7 6 3 0 0 85 9 194
2014 Does not provide services to public 52 33 9 5 1 0 0 85 6 151

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 33 7 2 0 0 0 90 2 218
2017 Does not provide services to public 56 35 7 1 0 0 1 91 1 149
2014 Provides services to public 50 34 10 6 1 0 0 84 7 195
2014 Does not provide services to public 49 39 9 2 1 1 0 89 3 151

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 25 2 3 1 1 0 94 4 218
2017 Does not provide services to public 70 24 3 3 0 0 0 94 3 149
2014 Provides services to public 72 18 6 3 1 0 0 91 4 195
2014 Does not provide services to public 76 17 3 4 0 0 0 93 4 151

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 25 6 8 0 0 0 86 9 219
2017 Does not provide services to public 65 27 4 3 1 0 1 92 4 149
2014 Provides services to public 55 27 5 9 4 0 1 82 12 195
2014 Does not provide services to public 60 24 4 9 3 0 1 84 12 151

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 18 3 3 0 0 0 94 3 219
2017 Does not provide services to public 79 17 3 2 0 0 0 96 2 149
2014 Provides services to public 74 20 2 3 1 0 1 95 3 195
2014 Does not provide services to public 74 15 2 7 2 0 0 89 9 151

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 83 14 2 0 0 0 1 97 0 220
2017 Does not provide services to public 85 11 1 1 1 0 1 97 2 149
2014 Provides services to public 78 14 3 2 2 0 1 93 4 195
2014 Does not provide services to public 82 12 1 1 3 0 1 95 4 151

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 23 3 3 0 0 1 94 3 220
2017 Does not provide services to public 62 25 10 0 0 1 1 89 0 149
2014 Provides services to public 64 25 5 4 1 0 2 91 4 195
2014 Does not provide services to public 64 25 3 6 1 1 0 90 7 151

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 21 4 0 0 2 1 96 0 219
2017 Does not provide services to public 70 24 4 1 0 1 0 95 1 149
2014 Provides services to public 68 24 3 2 0 2 1 95 2 195
2014 Does not provide services to public 67 24 1 4 0 2 1 94 4 151

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 12 88 220
2017 Does not provide services to public 19 81 149
2014 Provides services to public 13 87 195
2014 Does not provide services to public 13 87 151

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 65 26
2017 Does not provide services to public 51 27
2014 Provides services to public 48 25
2014 Does not provide services to public 37 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 26
2017 Does not provide services to public 52 27
2014 Provides services to public 64 25
2014 Does not provide services to public 68 19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 Does not provide services to public 0 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2017 Does not provide services to public 0 27
2014 Provides services to public 0 25
2014 Does not provide services to public 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Does not provide services to public 0 19

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Does not provide services to public 0 19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2014 Provides services to public 0 25

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 26
2017 Does not provide services to public 44 27
2014 Provides services to public 24 25
2014 Does not provide services to public 47 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 26
2017 Does not provide services to public 40 27
2014 Provides services to public 24 25
2014 Does not provide services to public 47 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 26
2017 Does not provide services to public 42 27
2014 Provides services to public 32 25
2014 Does not provide services to public 37 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 26
2017 Does not provide services to public 26 27
2014 Provides services to public 36 25
2014 Does not provide services to public 37 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 42 27
2014 Provides services to public 24 25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 73 26
2017 Does not provide services to public 61 27
2014 Provides services to public 48 25
2014 Does not provide services to public 58 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 26
2017 Does not provide services to public 33 27
2014 Provides services to public 48 25
2014 Does not provide services to public 32 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2017 Does not provide services to public 0 27
2014 Provides services to public 0 25

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 26
2017 Does not provide services to public 50 27
2014 Provides services to public 40 25
2014 Does not provide services to public 58 19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 26
2014 Provides services to public 32 25
2014 Does not provide services to public 32 19

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 26
2017 Does not provide services to public 71 27
2014 Provides services to public 52 25
2014 Does not provide services to public 63 19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 26
2017 Does not provide services to public 36 27
2014 Provides services to public 36 25

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 31 27
2014 Provides services to public 28 25

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Provides services to public 0 25
2014 Does not provide services to public 0 19

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 27

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Provides services to public 0 25
2014 Does not provide services to public 0 19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 26

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Provides services to public 24 25

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Provides services to public 20 25

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 24
2017 Does not provide services to public 18 26
2014 Provides services to public 20 25

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Provides services to public 20 25
2014 Does not provide services to public 0 19

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 26
2014 Provides services to public 24 25

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 26

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 26
2014 Provides services to public 0 25

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24
2017 Does not provide services to public 0 26
2014 Does not provide services to public 0 19

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 24
2017 Does not provide services to public 25 26
2014 Provides services to public 32 25
2014 Does not provide services to public 26 19

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 24
2017 Does not provide services to public 44 26
2014 Provides services to public 52 25
2014 Does not provide services to public 42 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24
2017 Does not provide services to public 0 26
2014 Does not provide services to public 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 24
2017 Does not provide services to public 29 26
2014 Provides services to public 48 25
2014 Does not provide services to public 53 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24
2017 Does not provide services to public 0 26

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24
2017 Does not provide services to public 23 26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 89 11 27
2017 Does not provide services to public 97 3 27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 20 13 5 5 33 12 59 17 220
2017 Does not provide services to public 15 17 15 10 11 26 6 48 30 149
2014 Provides services to public 10 13 17 10 7 31 11 41 29 195
2014 Does not provide services to public 12 11 18 12 7 29 11 39 31 151

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 33 14 4 2 12 1 77 6 220
2017 Does not provide services to public 31 29 19 10 5 7 0 64 16 149
2014 Provides services to public 27 26 22 3 4 16 3 65 9 195
2014 Does not provide services to public 21 33 19 9 3 14 1 63 14 151

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 220
2017 Does not provide services to public 3 97 149
2014 Provides services to public 4 96 195
2014 Does not provide services to public 5 95 151

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 81 16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 67 15

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 69 31 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 15 11 3 2 39 12 67 10 220
2017 Does not provide services to public 17 15 16 3 4 36 10 59 12 149
2014 Provides services to public 18 12 14 3 1 40 13 64 7 193
2014 Does not provide services to public 10 14 18 3 2 41 12 51 11 151

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 12 3 2 11 2 80 6 220
2017 Does not provide services to public 36 29 17 4 3 10 1 73 8 149
2014 Provides services to public 35 21 17 2 2 19 4 73 5 194
2014 Does not provide services to public 24 35 21 1 1 16 1 71 3 151

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 220
2017 Does not provide services to public 18 82 149
2014 Provides services to public 16 84 194
2014 Does not provide services to public 10 90 151

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 74 26 45
2017 Does not provide services to public 78 22 26
2014 Provides services to public 90 10 31
2014 Does not provide services to public 87 13 15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 36 0 3 0 0 0 97 3 33
2017 Does not provide services to public 42 58 0 0 0 0 0 100 0 20
2014 Provides services to public 50 25 14 7 4 0 0 75 11 28
2014 Does not provide services to public 53 39 8 0 0 0 0 92 0 13

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 39 9 6 2 1 19 79 10 220
2017 Does not provide services to public 18 28 13 5 2 4 30 69 11 149
2014 Provides services to public 10 25 9 3 2 3 49 72 10 195
2014 Does not provide services to public 10 25 12 4 1 5 44 68 9 151

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 8 10 2 3 13 61 42 19 220
2017 Does not provide services to public 4 8 10 1 4 12 61 46 17 149
2014 Provides services to public 2 6 9 1 3 8 72 39 16 195
2014 Does not provide services to public 3 5 11 3 1 9 68 34 20 151

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 24 7 2 0 12 18 88 3 220
2017 Does not provide services to public 31 17 9 1 1 8 33 80 4 149
2014 Provides services to public 15 15 8 2 0 8 51 75 5 195
2014 Does not provide services to public 17 15 7 2 0 15 44 79 5 151

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 23 10 1 1 13 18 83 3 220
2017 Does not provide services to public 28 16 12 1 2 11 31 75 4 149
2014 Provides services to public 15 16 8 1 1 9 51 77 4 195
2014 Does not provide services to public 16 12 13 2 0 13 45 66 5 151
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 21 4 4 2 0 0 90 6 219
2017 Does not provide services to public 61 24 7 6 1 1 1 86 7 149

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 25 6 2 2 1 0 90 4 219
2017 Does not provide services to public 62 21 6 5 4 1 1 84 9 148

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 39 8 3 2 2 0 87 5 220
2017 Does not provide services to public 43 35 10 6 3 2 0 81 9 148

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 45 11 8 3 1 0 78 10 220
2017 Does not provide services to public 31 41 11 13 3 1 0 73 16 148

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 30 15 7 6 0 2 71 13 220
2017 Does not provide services to public 45 31 9 7 5 1 2 78 12 149

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 29 31 15 9 0 1 44 25 220
2017 Does not provide services to public 17 24 30 22 6 1 1 42 28 149

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 25 10 4 0 2 60 14 220
2017 Does not provide services to public 29 19 28 16 5 1 2 49 22 149

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 30 23 15 9 1 2 52 25 220
2017 Does not provide services to public 18 23 31 17 10 1 1 42 27 149

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 28 15 4 1 1 11 78 5 219
2017 Does not provide services to public 43 25 15 6 1 1 9 76 7 149

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 25 13 4 0 0 58 17 220
2017 Does not provide services to public 28 34 23 12 1 0 2 63 14 149

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 43 20 10 1 0 1 69 12 220
2017 Does not provide services to public 31 30 20 15 3 1 1 62 18 149

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 34 30 9 1 0 2 59 10 220
2017 Does not provide services to public 25 26 28 17 3 0 2 51 20 149

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 37 17 9 1 0 1 72 11 219
2017 Does not provide services to public 28 29 25 11 5 0 2 58 17 149

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 21 6 3 0 0 70 9 219
2017 Does not provide services to public 32 28 18 15 4 1 2 62 19 148

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 23 7 2 1 0 2 89 3 220
2017 Does not provide services to public 62 19 11 3 0 0 4 85 4 149

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 15 5 2 1 0 3 92 3 219
2017 Does not provide services to public 75 11 8 4 2 0 1 86 6 149

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 25 10 2 1 0 2 87 3 220
2017 Does not provide services to public 56 27 11 4 2 0 1 83 6 149

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 18 7 2 3 0 3 87 5 219
2017 Does not provide services to public 63 24 7 3 1 1 1 88 5 148

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 10 5 1 1 0 24 90 3 219
2017 Does not provide services to public 50 12 3 5 1 1 27 87 9 148

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 22 6 1 1 0 6 91 2 219
2017 Does not provide services to public 67 20 4 1 0 1 7 94 1 149

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 20 7 1 4 0 2 87 6 219
2017 Does not provide services to public 61 18 8 3 3 1 5 85 6 149

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 13 2 4 0 2 81 6 217
2017 Does not provide services to public 48 30 14 4 0 0 3 81 5 149

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 31 39 14 3 0 0 44 17 219
2017 Does not provide services to public 12 34 38 14 1 0 0 46 16 149

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 14 45 23 12 0 0 35 20 220
2017 Does not provide services to public 5 16 40 24 15 0 0 39 21 148
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 22 13 6 1 4 2 54 46 220
2017 Does not provide services to public 63 22 7 2 2 3 1 65 35 149

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 93
2017 Does not provide services to public 21 48

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 93
2017 Does not provide services to public 23 48

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 93
2017 Does not provide services to public 15 48

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 93
2017 Does not provide services to public 35 48

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 93
2017 Does not provide services to public 6 48

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 93
2017 Does not provide services to public 40 48

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 8 73 8 3 3 5 94
2017 Does not provide services to public 8 67 8 13 4 0 45

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 27 7 15 12 1 9 62 29 94
2017 Does not provide services to public 27 35 8 22 5 0 4 64 28 48

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 12 3 13 12 3 46 45 49 93
2017 Does not provide services to public 15 12 14 13 8 2 35 43 35 48
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