2017 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	39	10	0	2	0	88	2	47
2017	Non-visible minority	37	40	12	8	4	0	77	11	338
2014	Visible minority	39	43	11	4	3	0	81	7	67
2014	Non-visible minority	38	40	11	8	4	0	77	12	477
2011	Visible minority	28	39	14	7	11	0	68	19	112
2011	Non-visible minority	35	41	11	9	4	0	76	13	576
2008	Visible minority	25	51	12	5	5	2	78	10	59
2008	Non-visible minority	39	42	8	6	4	0	81	10	522

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	27	8	12	4	0	2	75	17	47
2017	Non-visible minority	35	35	13	10	7	0	0	70	17	336

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	66	28	3	2	0	94	2	47
2017	Non-visible minority	51	38	8	3	0	88	3	338
2014	Visible minority	71	21	5	1	1	93	3	67
2014	Non-visible minority	64	24	8	2	1	89	3	478
2011	Visible minority	55	32	6	5	2	87	6	111
2011	Non-visible minority	56	32	8	2	0	89	3	578

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	37	10	2	0	0	88	2	47
2017	Non-visible minority	41	39	13	6	2	0	80	7	337
2014	Visible minority	48	34	10	6	3	0	81	9	67
2014	Non-visible minority	41	40	11	5	3	0	82	7	478
2011	Visible minority	34	40	10	9	8	0	74	16	112
2011	Non-visible minority	38	43	10	7	2	0	81	9	576
2008	Visible minority	36	47	7	5	3	2	84	9	59
2008	Non-visible minority	44	41	7	6	3	0	85	9	524

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	22	19	4	9	0	2	67	13	46
2017	Non-visible minority	23	35	19	12	9	2	0	59	21	338
2014	Visible minority	26	34	20	12	8	0	0	59	21	67
2014	Non-visible minority	23	34	19	12	9	2	1	59	21	478
2011	Visible minority	17	22	19	23	18	1	0	40	41	110
2011	Non-visible minority	15	25	26	17	15	2	0	40	33	576

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	26	15	10	2	0	2	72	13	47
2017	Non-visible minority	24	39	18	12	6	0	0	63	19	338
2014	Visible minority	27	35	22	13	3	0	0	62	16	67
2014	Non-visible minority	27	38	15	12	7	1	1	66	19	478
2011	Visible minority	16	30	22	15	16	1	0	46	32	112
2011	Non-visible minority	18	30	23	19	10	0	0	48	29	575
2008	Visible minority	17	25	22	22	14	0	0	42	36	59
2008	Non-visible minority	22	31	19	16	11	1	0	54	27	525

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	28	11	10	8	6	5	67	20	47
2017	Non-visible minority	25	28	14	18	9	4	1	56	29	338
2014	Visible minority	20	28	19	13	14	6	0	51	29	67
2014	Non-visible minority	26	26	20	11	11	6	1	55	24	478
2011	Visible minority	13	17	16	21	27	5	0	32	51	112
2011	Non-visible minority	18	24	20	17	16	5	1	44	34	575
2008	Visible minority	19	15	19	22	20	5	0	36	45	59
2008	Non-visible minority	22	24	19	14	15	5	0	48	31	525

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	17	10	4	2	0	0	84	6	47
2017	Non-visible minority	47	30	12	6	2	3	0	79	8	338
2014	Visible minority	51	27	10	3	7	1	0	79	10	67
2014	Non-visible minority	48	32	10	4	4	3	0	82	8	478
2011	Visible minority	31	26	20	9	7	5	1	61	17	112
2011	Non-visible minority	39	34	14	7	4	1	1	74	11	575
2008	Visible minority	24	29	24	7	14	3	0	54	21	59
2008	Non-visible minority	41	29	12	7	7	3	1	73	15	526

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	21	2	8	2	0	4	87	11	47
2017	Non-visible minority	46	32	10	8	3	1	0	78	11	337
2014	Visible minority	51	26	11	6	7	0	0	76	13	67
2014	Non-visible minority	48	31	9	6	5	1	0	79	11	478
2011	Visible minority	31	33	16	13	5	1	1	65	19	112
2011	Non-visible minority	37	36	12	9	5	0	0	74	14	577
2008	Visible minority	34	29	14	8	12	3	0	65	21	59
2008	Non-visible minority	41	31	12	9	6	1	0	73	15	525

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	19	9	2	2	0	0	88	4	46
2017	Non-visible minority	54	24	10	7	3	1	1	79	11	337
2014	Visible minority	52	28	10	6	4	0	0	80	10	67
2014	Non-visible minority	54	29	8	4	4	1	1	84	8	478

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	31	14	4	8	4	0	72	13	47
2017	Non-visible minority	26	38	14	11	5	5	0	68	17	338
2014	Visible minority	32	36	13	7	6	4	1	72	14	67
2014	Non-visible minority	29	33	17	8	5	6	0	67	15	478
2011	Visible minority	17	23	15	12	16	16	1	48	34	111
2011	Non-visible minority	16	28	21	15	11	8	1	49	29	575

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	22	14	12	8	0	0	65	21	47
2017	Non-visible minority	19	36	16	16	9	3	1	57	26	338
2014	Visible minority	18	44	17	12	6	3	0	64	18	67
2014	Non-visible minority	27	32	17	13	8	2	0	61	21	478
2011	Visible minority	22	26	22	9	13	7	0	52	24	110
2011	Non-visible minority	15	30	20	18	13	3	0	47	32	577
2008	Visible minority	14	31	22	12	15	5	2	47	29	59
2008	Non-visible minority	17	26	20	17	18	3	0	44	36	525

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	12	22	12	6	6	0	57	19	47
2017	Non-visible minority	12	27	24	20	12	5	0	41	34	338
2014	Visible minority	14	30	23	18	8	6	0	48	28	67
2014	Non-visible minority	17	32	21	15	9	4	0	52	26	478
2011	Visible minority	15	27	26	12	11	9	0	46	25	111
2011	Non-visible minority	9	29	24	21	11	6	0	40	35	578
2008	Visible minority	12	22	20	22	14	8	2	38	40	59
2008	Non-visible minority	9	26	22	23	17	4	0	36	42	525

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	25	12	6	6	14	0	72	14	47
2017	Non-visible minority	20	29	17	18	9	7	0	52	29	338
2014	Visible minority	19	37	25	12	3	6	0	59	15	67
2014	Non-visible minority	27	29	17	11	8	7	0	61	21	477
2011	Visible minority	20	33	14	7	8	18	0	65	18	111
2011	Non-visible minority	14	32	16	18	12	7	0	50	32	576
2008	Visible minority	19	24	17	10	15	14	2	50	30	59
2008	Non-visible minority	15	27	16	19	15	7	0	45	37	525

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	22	18	12	6	6	0	61	19	47
2017	Non-visible minority	14	36	20	15	10	4	0	52	27	337
2014	Visible minority	22	26	21	18	12	1	0	48	30	67
2014	Non-visible minority	20	33	16	18	10	2	0	55	29	478
2011	Visible minority	12	43	11	17	11	5	1	58	30	111
2011	Non-visible minority	15	31	21	19	11	2	0	47	31	577
2008	Visible minority	17	28	19	14	19	3	0	46	34	58
2008	Non-visible minority	15	33	15	21	14	2	0	49	36	524

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	31	20	4	2	0	74	6	47
2017	Non-visible minority	36	35	12	12	6	0	71	17	338
2014	Visible minority	34	30	17	11	7	0	64	19	67
2014	Non-visible minority	32	38	11	9	10	1	71	18	478
2011	Visible minority	26	28	23	14	9	0	54	23	111
2011	Non-visible minority	25	36	15	15	9	0	61	24	578

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	27	13	9	4	2	0	72	14	47
2017	Non-visible minority	29	39	11	16	5	0	0	68	21	337

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	14	14	11	2	30	2	59	19	47
2017	Non-visible minority	14	26	17	19	9	14	3	48	33	336
2014	Visible minority	24	22	20	13	9	10	3	52	25	67
2014	Non-visible minority	14	23	17	15	13	13	4	45	33	476

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	58	28	12	0	2	0	0	86	2	47
2017	Non-visible minority	43	29	13	8	4	1	2	74	13	338
2014	Visible minority	48	30	9	5	7	1	0	79	12	67
2014	Non-visible minority	42	37	8	6	6	1	1	80	12	477
2011	Visible minority	33	32	14	15	5	2	0	66	20	112
2011	Non-visible minority	33	38	13	9	6	1	0	72	15	576
2008	Visible minority	24	36	17	7	14	0	3	61	21	59
2008	Non-visible minority	37	32	12	11	7	1	1	69	19	526

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-visible minority	33	27	10	9	7	7	7	70	18	106
2014	Visible minority	31	37	16	7	0	0	9	74	8	13
2014	Non-visible minority	29	32	14	11	5	2	7	68	17	133

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	29	10	4	4	2	2	80	9	47
2017	Non-visible minority	39	35	12	10	2	1	1	76	12	337
2014	Visible minority	40	30	15	9	4	2	1	72	13	67
2014	Non-visible minority	37	42	10	6	4	1	1	80	10	478
2011	Visible minority	27	38	7	13	9	5	0	68	24	112
2011	Non-visible minority	29	40	11	14	5	0	0	70	19	579
2008	Visible minority	26	34	12	14	10	2	2	63	25	58
2008	Non-visible minority	30	41	13	10	4	2	0	72	14	526

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	14	18	6	2	11	2	70	10	47
2017	Non-visible minority	31	30	15	10	5	6	2	67	17	338
2014	Visible minority	36	23	19	9	5	6	1	64	15	67
2014	Non-visible minority	34	30	14	8	5	7	2	70	14	477
2011	Visible minority	22	28	14	15	13	8	0	54	31	111
2011	Non-visible minority	29	27	14	16	9	5	1	59	26	578
2008	Visible minority	21	24	14	14	9	17	2	55	28	58
2008	Non-visible minority	31	33	13	11	6	6	0	68	18	525

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	37	17	12	4	0	0	67	17	47
2017	Non-visible minority	33	39	14	8	6	0	1	72	14	336
2014	Visible minority	24	40	19	11	4	1	0	65	16	67
2014	Non-visible minority	32	41	12	11	4	0	0	73	15	478
2011	Visible minority	26	33	21	11	10	0	0	59	21	112
2011	Non-visible minority	29	35	17	12	6	0	1	65	18	579
2008	Visible minority	15	37	32	5	7	0	3	54	12	59
2008	Non-visible minority	29	38	14	10	6	0	2	69	16	526

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	34	13	5	4	0	78	9	46
2017	Non-visible minority	46	35	8	8	3	0	82	10	338
2014	Visible minority	42	34	12	7	4	0	77	12	67
2014	Non-visible minority	44	35	11	7	4	0	78	11	477
2011	Visible minority	30	36	13	14	7	0	66	22	112
2011	Non-visible minority	43	37	10	7	3	0	80	10	579
2008	Visible minority	22	37	15	14	10	2	60	24	59
2008	Non-visible minority	42	38	10	6	4	0	80	10	526

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	31	6	11	2	0	80	13	46
2017	Non-visible minority	52	31	8	6	3	0	83	9	338
2014	Visible minority	45	30	8	12	4	0	75	16	67
2014	Non-visible minority	49	32	9	6	4	0	81	10	477
2011	Visible minority	41	35	6	10	7	1	77	17	112
2011	Non-visible minority	48	36	8	5	3	0	84	8	578
2008	Visible minority	34	36	12	10	8	0	69	19	59
2008	Non-visible minority	46	39	7	4	4	1	85	7	526

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	30	11	20	6	7	0	60	29	46
2017	Non-visible minority	32	34	16	9	6	3	0	69	15	337
2014	Visible minority	20	40	16	7	11	6	0	64	20	67
2014	Non-visible minority	25	37	18	10	6	3	0	64	17	478
2011	Visible minority	19	28	20	15	17	2	0	48	32	111
2011	Non-visible minority	23	30	19	17	9	2	1	55	26	577
2008	Visible minority	10	31	20	22	10	5	2	44	35	59
2008	Non-visible minority	23	37	17	12	8	2	1	62	21	525

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	19	11	18	17	7	10	45	42	47
2017	Non-visible minority	17	25	15	17	17	3	6	46	38	337
2014	Visible minority	16	14	14	19	26	6	5	34	50	67
2014	Non-visible minority	12	21	15	21	22	4	5	36	47	478
2011	Visible minority	14	17	14	24	27	3	0	32	53	112
2011	Non-visible minority	12	18	15	24	25	2	4	31	52	578
2008	Visible minority	14	26	16	14	26	3	2	42	42	58
2008	Non-visible minority	17	28	14	18	18	2	3	47	38	523

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	32	10	8	0	0	82	8	47
2017	Non-visible minority	36	38	11	10	5	0	74	15	337
2014	Visible minority	32	36	15	8	6	3	71	14	67
2014	Non-visible minority	29	42	13	10	7	0	70	17	478
2011	Visible minority	28	39	12	9	12	0	67	21	112
2011	Non-visible minority	27	42	13	11	8	1	69	19	578

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	33	10	4	6	0	80	10	47
2017	Non-visible minority	44	30	13	8	5	0	74	13	338
2014	Visible minority	34	27	25	6	7	2	62	13	67
2014	Non-visible minority	37	35	15	9	3	0	72	13	478

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	26	10	8	6	0	0	75	15	47
2017	Non-visible minority	38	34	13	10	5	0	0	73	14	338
2014	Visible minority	28	44	11	15	3	0	0	72	17	67
2014	Non-visible minority	35	37	14	8	6	1	0	72	14	478
2011	Visible minority	33	36	16	8	7	0	0	70	14	112
2011	Non-visible minority	30	41	12	11	4	0	1	72	16	579

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	27	21	8	2	6	2	66	12	46
2017	Non-visible minority	26	36	21	7	6	3	1	64	14	338

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	26	6	6	9	2	79	15	46
2017	Non-visible minority	50	31	8	6	4	1	81	11	336
2014	Visible minority	42	39	12	4	1	1	82	6	67
2014	Non-visible minority	47	31	8	7	5	1	79	12	478
2011	Visible minority	37	30	10	13	6	3	69	20	112
2011	Non-visible minority	37	36	12	10	3	1	74	13	575

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	32	18	4	9	0	12	65	14	46
2017	Non-visible minority	30	20	15	9	8	3	15	61	21	336
2014	Visible minority	35	23	19	4	4	3	12	67	10	67
2014	Non-visible minority	34	23	9	10	8	1	15	68	21	478
2011	Visible minority	23	15	18	8	12	3	21	50	26	111
2011	Non-visible minority	26	23	8	10	13	1	19	61	28	575
2008	Visible minority	26	17	19	7	10	7	14	54	22	58
2008	Non-visible minority	33	23	6	12	11	2	13	65	27	525

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	32	16	8	0	0	76	8	47
2017	Non-visible minority	36	38	17	5	3	0	75	9	337
2014	Visible minority	34	44	15	4	3	0	78	7	67
2014	Non-visible minority	37	36	16	8	2	0	74	10	477
2011	Visible minority	41	35	19	3	3	0	76	6	112
2011	Non-visible minority	35	32	19	9	5	0	66	15	577
2008	Visible minority	24	34	22	10	8	2	59	19	59
2008	Non-visible minority	25	30	19	15	11	0	55	26	525

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	22	2	6	4	7	8	86	12	47
2017	Non-visible minority	55	25	9	4	4	1	2	83	8	338
2014	Visible minority	51	21	16	3	0	3	7	80	3	67
2014	Non-visible minority	53	23	6	4	4	3	6	84	9	478
2011	Visible minority	30	26	15	10	10	2	7	61	22	112
2011	Non-visible minority	34	26	12	9	7	3	9	69	18	579

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	39	25	35	47
2017	Non-visible minority	41	30	30	338
2014	Visible minority	44	16	40	67
2014	Non-visible minority	36	27	37	478
2011	Visible minority	49	12	39	112
2011	Non-visible minority	42	26	31	575

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	0	0	73	0	27	0	18
2017	Non-visible minority	12	14	49	6	12	8	136
2014	Visible minority	3	16	71	0	9999	10	31
2014	Non-visible minority	12	19	48	5	9999	15	171
2011	Visible minority	3	17	75	2	9999	3	58
2011	Non-visible minority	13	15	64	2	9999	6	251

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	29	6	8	0	0	86	8	47
2017	Non-visible minority	41	39	10	6	3	1	80	9	338
2014	Visible minority	46	39	9	3	3	0	86	6	67
2014	Non-visible minority	46	36	8	4	5	1	83	9	478
2011	Visible minority	48	33	13	2	4	0	81	6	112
2011	Non-visible minority	41	38	10	7	3	0	80	10	576
2008	Visible minority	51	36	3	3	7	0	86	10	59
2008	Non-visible minority	47	37	8	4	3	0	85	8	524

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	45	8	10	4	0	78	14	47
2017	Non-visible minority	23	41	18	9	7	1	65	17	337
2014	Visible minority	24	54	14	6	1	0	79	7	67
2014	Non-visible minority	32	43	13	8	3	1	75	11	477
2011	Visible minority	37	38	14	5	5	1	76	10	111
2011	Non-visible minority	28	41	13	12	5	2	70	17	574

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	25	29	19	11	0	6	31	37	47
2017	Non-visible minority	18	31	32	12	4	1	2	17	50	337
2014	Visible minority	15	32	32	12	6	1	2	18	49	67
2014	Non-visible minority	14	34	31	13	6	1	2	20	49	478
2011	Visible minority	17	21	36	11	4	2	8	17	43	111
2011	Non-visible minority	16	35	27	14	6	0	3	20	52	577
2008	Visible minority	12	33	37	11	4	2	2	15	47	57
2008	Non-visible minority	21	35	29	10	3	1	2	14	57	524

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	11	30	16	11	4	7	31	35	46
2017	Non-visible minority	24	27	29	12	6	1	1	18	52	338
2014	Visible minority	15	28	34	15	4	1	3	20	44	67
2014	Non-visible minority	17	24	31	14	9	3	3	24	43	477
2011	Visible minority	22	21	26	12	6	3	10	21	50	111
2011	Non-visible minority	23	29	26	13	5	2	2	19	55	576
2008	Visible minority	12	29	33	12	10	0	3	23	43	58
2008	Non-visible minority	25	32	20	13	5	3	2	19	60	523

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	14	30	19	12	2	2	32	37	46
2017	Non-visible minority	25	29	27	11	3	1	3	16	57	338
2014	Visible minority	22	28	30	12	4	1	3	17	52	67
2014	Non-visible minority	32	29	21	11	4	2	2	15	63	477
2011	Visible minority	22	13	27	18	5	4	12	26	42	111
2011	Non-visible minority	28	29	20	11	5	2	5	17	61	578
2008	Visible minority	19	22	31	19	2	2	5	22	44	58
2008	Non-visible minority	25	28	23	11	7	2	3	19	57	522

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	10	27	36	10	2	2	48	23	46
2017	Non-visible minority	13	23	31	22	9	0	1	32	37	338
2014	Visible minority	8	20	37	29	3	1	0	33	29	67
2014	Non-visible minority	13	16	38	20	10	1	2	31	29	476
2011	Visible minority	11	13	26	22	11	2	15	40	29	109
2011	Non-visible minority	14	26	32	15	8	1	4	24	42	576
2008	Visible minority	12	21	33	16	12	0	5	30	35	57
2008	Non-visible minority	24	28	26	12	6	1	2	18	55	521

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	12	25	17	17	2	6	37	36	45
2017	Non-visible minority	21	26	28	13	7	2	4	21	49	337
2014	Visible minority	27	27	24	18	4	0	0	22	54	67
2014	Non-visible minority	22	27	26	15	6	2	3	22	51	477
2011	Visible minority	22	16	25	10	11	3	13	25	46	111
2011	Non-visible minority	22	26	26	14	7	1	5	22	51	578
2008	Visible minority	21	22	29	17	9	0	2	26	44	58
2008	Non-visible minority	24	28	24	12	7	2	3	20	54	520

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	20	28	15	9	5	4	27	42	46
2017	Non-visible minority	24	28	23	14	6	3	2	21	54	338
2014	Visible minority	18	17	28	22	9	3	3	33	37	67
2014	Non-visible minority	15	21	25	23	8	3	4	34	39	477
2011	Visible minority	28	21	22	8	8	4	10	18	57	110
2011	Non-visible minority	23	25	25	15	5	4	3	22	52	575
2008	Visible minority	19	19	32	11	9	5	5	22	43	57
2008	Non-visible minority	29	27	22	10	6	2	4	17	60	525

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	11	32	17	12	4	4	31	33	46
2017	Non-visible minority	21	24	32	12	6	2	1	19	47	336
2014	Visible minority	16	26	38	9	7	3	1	17	43	66
2014	Non-visible minority	22	28	29	10	5	3	3	17	52	478

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	62	26	4	0	6	2	89	6	47
2017	Non-visible minority	53	25	8	10	4	1	79	13	338
2014	Visible minority	53	27	8	4	7	0	80	12	67
2014	Non-visible minority	51	28	8	6	6	0	80	12	477

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	27	8	2	6	83	8	47
2017	Non-visible minority	52	35	6	4	3	87	7	338
2014	Visible minority	48	36	5	9	1	84	10	67
2014	Non-visible minority	51	34	7	4	3	86	7	476

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	29	16	3	2	5	78	6	47
2017	Non-visible minority	45	38	10	3	1	4	87	3	336
2014	Visible minority	35	36	18	7	3	1	72	10	67
2014	Non-visible minority	43	34	12	1	1	8	84	3	477

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	33	6	7	2	0	2	84	10	47
2017	Non-visible minority	45	39	8	5	2	1	0	85	7	338
2014	Visible minority	42	33	13	9	1	1	0	77	10	67
2014	Non-visible minority	43	40	8	3	2	3	0	86	5	478
2011	Visible minority	27	33	16	12	5	6	1	65	18	111
2011	Non-visible minority	29	39	17	6	4	5	0	72	10	576

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	27	6	2	0	0	2	91	2	47
2017	Non-visible minority	47	37	8	6	3	0	0	84	9	338
2014	Visible minority	52	29	13	4	1	0	0	81	6	67
2014	Non-visible minority	50	36	9	2	3	0	0	86	5	478
2011	Visible minority	34	36	10	9	8	2	0	72	18	111
2011	Non-visible minority	33	39	15	7	5	0	0	73	12	575
2008	Visible minority	26	39	14	7	14	0	0	65	21	57
2008	Non-visible minority	32	38	13	11	6	0	0	70	17	522

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	24	11	8	4	0	2	77	13	47
2017	Non-visible minority	33	32	13	10	6	3	3	69	18	338
2014	Visible minority	41	26	15	7	6	1	3	70	13	67
2014	Non-visible minority	35	28	13	9	7	3	5	69	17	478

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	37	13	0	0	4	0	87	0	47
2017	Non-visible minority	30	47	14	3	1	5	1	81	4	337
2014	Visible minority	32	47	10	3	1	4	3	85	4	67
2014	Non-visible minority	31	42	15	2	1	6	2	79	4	478
2011	Visible minority	26	31	23	4	3	10	2	65	8	112
2011	Non-visible minority	26	44	15	6	2	4	2	75	9	577

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	36	4	4	2	4	0	89	6	47
2017	Non-visible minority	38	38	9	7	5	2	1	78	13	337
2014	Visible minority	37	41	5	6	0	7	4	87	7	67
2014	Non-visible minority	48	33	8	7	2	1	1	82	9	477
2011	Visible minority	26	30	11	11	13	8	2	61	27	112
2011	Non-visible minority	27	32	12	15	9	4	1	63	25	577
2008	Visible minority	24	29	14	10	8	12	3	62	22	59
2008	Non-visible minority	37	30	10	10	8	5	1	70	19	525

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	29	18	9	2	7	4	67	13	47
2017	Non-visible minority	25	36	17	11	4	5	1	65	17	338
2014	Visible minority	27	42	10	7	0	10	3	80	8	67
2014	Non-visible minority	36	35	13	7	3	5	1	75	11	478
2011	Visible minority	12	21	20	19	14	12	2	39	38	112
2011	Non-visible minority	18	28	22	15	9	7	2	50	26	577

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	23	14	14	6	22	0	57	25	47
2017	Non-visible minority	16	25	18	11	13	12	4	49	29	338
2014	Visible minority	17	24	19	12	6	14	8	54	22	67
2014	Non-visible minority	19	20	20	14	13	11	3	45	31	478
2011	Visible minority	11	12	11	19	20	21	6	32	53	111
2011	Non-visible minority	10	16	19	19	16	15	6	33	44	577

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	48	2	6	0	92	6	47
2017	Non-visible minority	38	44	5	10	3	82	13	338
2014	Visible minority	38	52	5	6	0	90	6	67
2014	Non-visible minority	33	48	5	11	3	81	14	478
2011	Visible minority	37	38	4	16	5	75	21	112
2011	Non-visible minority	26	49	8	13	4	75	17	579
2008	Visible minority	46	36	7	7	5	81	12	59
2008	Non-visible minority	39	44	5	9	2	83	12	526

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	28	9	9	2	0	81	10	46
2017	Non-visible minority	44	37	6	8	5	0	81	13	338
2014	Visible minority	47	38	7	6	2	0	85	7	67
2014	Non-visible minority	44	38	6	8	4	0	82	13	478
2011	Visible minority	42	37	9	7	5	0	79	13	112
2011	Non-visible minority	41	36	8	11	3	1	78	14	579

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	34	8	2	0	0	89	2	46
2017	Non-visible minority	47	36	7	6	4	0	83	9	338
2014	Visible minority	54	28	12	6	0	0	82	6	67
2014	Non-visible minority	49	40	6	2	1	1	90	4	478

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	71	25	2	2	0	0	0	96	2	47
2017	Non-visible minority	64	23	8	3	1	1	0	87	4	338
2014	Visible minority	71	19	6	4	0	0	0	90	4	67
2014	Non-visible minority	59	30	6	3	1	0	1	90	5	478
2011	Visible minority	60	24	7	5	2	1	0	86	7	112
2011	Non-visible minority	60	28	3	6	2	1	0	89	8	578
2008	Visible minority	63	22	7	7	2	0	0	85	8	59
2008	Non-visible minority	62	27	4	5	2	0	0	89	7	523

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	20	8	2	2	88	4	47
2017	Non-visible minority	56	30	6	7	1	85	9	338
2014	Visible minority	58	27	10	5	0	86	5	67
2014	Non-visible minority	52	27	8	10	3	79	13	478
2011	Visible minority	60	25	7	6	3	84	9	112
2011	Non-visible minority	53	28	7	9	2	82	12	579
2008	Visible minority	56	25	10	5	3	81	8	59
2008	Non-visible minority	51	29	6	10	4	80	14	526

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	30	0	2	0	0	98	2	47
2017	Non-visible minority	70	23	2	3	1	0	94	4	338
2014	Visible minority	77	20	3	0	0	0	97	0	67
2014	Non-visible minority	73	17	4	3	1	1	91	5	478
2011	Visible minority	68	21	5	3	4	0	88	7	112
2011	Non-visible minority	67	23	3	4	2	1	91	6	577
2008	Visible minority	55	28	5	7	3	2	84	11	58
2008	Non-visible minority	65	23	4	5	2	1	90	7	526

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	86	11	2	0	0	0	98	0	47
2017	Non-visible minority	81	16	2	0	1	0	97	1	338
2014	Visible minority	81	13	4	0	2	0	94	2	67
2014	Non-visible minority	81	14	2	2	1	1	96	3	478
2011	Visible minority	79	14	2	2	2	0	94	4	111
2011	Non-visible minority	82	14	2	1	1	1	96	2	576
2008	Visible minority	69	15	5	7	2	2	86	9	59
2008	Non-visible minority	83	10	2	2	1	2	95	3	524

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	69	24	0	5	2	0	0	93	7	47
2017	Non-visible minority	57	32	5	3	1	0	1	90	5	338
2014	Visible minority	60	32	3	3	1	0	0	93	4	67
2014	Non-visible minority	52	28	9	5	2	2	2	83	8	478

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	21	4	2	0	3	2	93	2	47
2017	Non-visible minority	67	22	4	3	1	2	1	92	4	338
2014	Visible minority	65	26	3	1	3	1	0	93	4	67
2014	Non-visible minority	64	25	5	2	1	1	1	92	4	475
2011	Visible minority	64	22	7	2	2	1	2	89	4	112
2011	Non-visible minority	62	27	5	2	1	1	2	92	3	579
2008	Visible minority	47	32	8	5	0	2	5	85	5	59
2008	Non-visible minority	59	26	6	3	3	0	2	88	6	525

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	20	80	47
2017	Non-visible minority	15	85	337
2014	Visible minority	19	81	67
2014	Non-visible minority	20	80	478

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	60	10
2017	Non-visible minority	50	52
2014	Visible minority	38	13
2014	Non-visible minority	39	92

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	70	10
2017	Non-visible minority	70	52
2014	Visible minority	62	13
2014	Non-visible minority	70	92

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	18	52
2014	Non-visible minority	11	92

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	52
2014	Visible minority	13
2014	Non-visible minority	92

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Visible minority	0	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	52
2014	Visible minority	13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Non-visible minority	0	92

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	34	52
2014	Non-visible minority	29	93

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	10
2017	Non-visible minority	33	52
2014	Visible minority	40	13
2014	Non-visible minority	51	93

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	10
2017	Non-visible minority	52	52
2014	Visible minority	54	13
2014	Non-visible minority	51	93

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	10
2017	Non-visible minority	40	52
2014	Visible minority	72	13
2014	Non-visible minority	50	93

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	43	52
2014	Non-visible minority	29	93

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	40	52
2014	Visible minority	54	13
2014	Non-visible minority	61	93

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	10
2017	Non-visible minority	31	52
2014	Non-visible minority	38	93

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	52
2014	Visible minority	13
2014	Non-visible minority	93

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Visible minority	0	13

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	52
2014	Non-visible minority	11	93

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	58	52
2014	Visible minority	62	13
2014	Non-visible minority	50	93

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	16	52
2014	Visible minority	46	13
2014	Non-visible minority	23	93

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	15	52
2014	Visible minority	0	13
2014	Non-visible minority	11	93

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	61	52
2014	Visible minority	48	13
2014	Non-visible minority	58	93

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	35	52
2014	Visible minority	39	13
2014	Non-visible minority	21	93

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	23	52
2014	Non-visible minority	20	93

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	22	52
2014	Visible minority	0	13
2014	Non-visible minority	19	93

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	18	52
2014	Non-visible minority	9	93

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Visible minority	0	13
2014	Non-visible minority	8	93

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	12	52
2014	Non-visible minority	10	93

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Non-visible minority	14	93

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	18	52
2014	Non-visible minority	19	93

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	10	48
2014	Visible minority	0	13
2014	Non-visible minority	14	86

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	48
2014	Non-visible minority	9	86

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	6	86

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2014	Visible minority	0	13
2014	Non-visible minority	7	86

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	13	48
2014	Non-visible minority	11	86

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	23	48
2014	Non-visible minority	13	86

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	18	48
2014	Non-visible minority	17	86

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	7	86

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	21	48
2014	Non-visible minority	16	86

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	44	48
2014	Non-visible minority	23	86

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	12	48
2014	Non-visible minority	17	86

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	81	10
2017	Non-visible minority	48	48
2014	Visible minority	48	13
2014	Non-visible minority	45	86

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	48

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	60	10
2017	Non-visible minority	54	48
2014	Visible minority	39	13
2014	Non-visible minority	45	86

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	11	48
2014	Non-visible minority	11	86

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	91	9	10
2017	Non-visible minority	88	12	51

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	12	24	4	10	22	4	47	20	47
2017	Non-visible minority	16	18	17	6	6	32	6	54	19	338
2014	Visible minority	15	22	21	9	3	24	6	53	17	67
2014	Non-visible minority	13	17	21	5	7	30	7	48	20	478

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	27	21	2	6	8	0	68	9	46
2017	Non-visible minority	30	34	13	5	4	13	1	74	11	337
2014	Visible minority	28	32	19	4	1	10	5	71	7	67
2014	Non-visible minority	25	34	20	3	5	12	1	68	9	478
2011	Visible minority	23	26	20	7	7	17	1	60	16	111
2011	Non-visible minority	20	32	20	9	5	14	0	60	16	576

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	15	85	47
2017	Non-visible minority	5	95	337
2014	Visible minority	10	90	67
2014	Non-visible minority	7	93	477

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	44	18
2014	Non-visible minority	21	32

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	65	18
2014	Non-visible minority	91	32

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	32

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	32

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	32

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	32

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	51	18
2014	Non-visible minority	26	32

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	21	32

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	27	32

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	33	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	43	32

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	44	18
2014	Non-visible minority	34	32

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	27	18
2014	Non-visible minority	21	32

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	21	32

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	21	32

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	45	18
2014	Non-visible minority	43	32

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18
2014	Non-visible minority	0	30

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	16	30

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	28	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	55	18
2014	Non-visible minority	32	30

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	23	30

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	54	18
2014	Non-visible minority	52	30

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	68	18
2014	Non-visible minority	58	30

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-visible minority	95	5	18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	9	25	2	6	30	4	50	12	47
2017	Non-visible minority	17	14	20	2	2	39	5	57	7	338
2014	Visible minority	12	17	18	3	3	37	10	56	11	67
2014	Non-visible minority	16	14	18	2	4	36	10	55	11	478

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	30	10	2	4	14	0	81	7	47
2017	Non-visible minority	34	31	14	2	1	17	1	79	4	338
2014	Visible minority	25	30	18	0	4	20	3	72	5	67
2014	Non-visible minority	30	28	17	2	2	19	1	73	5	478
2011	Visible minority	27	28	16	7	3	20	0	68	12	112
2011	Non-visible minority	27	31	18	4	2	17	0	70	8	579

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	24	76	46
2017	Non-visible minority	16	84	338
2014	Visible minority	11	89	67
2014	Non-visible minority	17	83	477

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	100	0	11
2017	Non-visible minority	81	19	56
2014	Non-visible minority	84	16	80

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	36	0	0	0	100	0	11
2017	Non-visible minority	43	39	6	9	2	82	11	46
2014	Non-visible minority	58	28	1	12	0	86	12	67

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	32	12	13	2	5	14	66	18	47
2017	Non-visible minority	24	35	13	5	2	2	19	75	9	338
2014	Visible minority	10	52	14	4	3	6	10	75	8	67
2014	Non-visible minority	20	38	12	5	2	2	20	75	10	477
2011	Visible minority	19	46	13	11	3	5	3	70	16	112
2011	Non-visible minority	19	41	11	10	3	1	14	71	16	577
2008	Visible minority	17	34	12	19	7	5	7	58	29	59
2008	Non-visible minority	19	40	9	9	4	2	17	73	16	525

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	14	27	6	3	22	17	41	16	47
2017	Non-visible minority	9	17	23	3	2	24	20	48	10	336
2014	Visible minority	6	19	20	3	0	30	24	52	6	66
2014	Non-visible minority	8	13	16	5	5	30	22	45	20	478
2011	Visible minority	7	18	23	8	4	32	8	41	20	112
2011	Non-visible minority	5	16	21	10	5	28	16	36	27	575

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	20	10	2	2	16	7	81	6	47
2017	Non-visible minority	35	25	11	2	1	8	18	80	5	338
2014	Visible minority	29	34	13	4	0	4	14	79	5	67
2014	Non-visible minority	30	29	8	3	1	9	20	83	6	477
2011	Visible minority	22	29	17	5	6	14	6	64	14	112
2011	Non-visible minority	29	32	11	4	2	9	13	78	8	576
2008	Visible minority	12	31	14	10	3	24	7	61	20	59
2008	Non-visible minority	27	30	10	5	2	10	16	77	10	526

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	16	13	2	2	20	7	77	6	47
2017	Non-visible minority	30	25	13	2	1	11	18	76	5	334
2014	Visible minority	23	29	16	1	0	15	15	75	2	66
2014	Non-visible minority	24	26	11	2	2	15	20	78	5	478
2011	Visible minority	23	26	19	6	4	17	6	64	12	112
2011	Non-visible minority	21	29	15	7	2	13	13	68	12	576
2008	Visible minority	14	31	19	8	3	17	8	59	16	59
2008	Non-visible minority	27	26	14	8	3	7	15	68	15	524

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	69	15	14	0	2	0	0	84	2	47
2017	Non-visible minority	60	26	7	3	3	0	1	87	6	337

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	69	15	10	2	2	2	0	86	4	47
2017	Non-visible minority	60	26	7	4	2	1	1	87	6	338

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	39	12	2	2	2	0	84	4	46
2017	Non-visible minority	33	41	14	5	4	3	0	76	9	338

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	26	19	8	8	4	0	64	17	47
2017	Non-visible minority	20	43	12	11	12	2	0	64	24	336

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	32	10	12	12	0	5	64	26	47
2017	Non-visible minority	24	24	19	11	19	0	3	49	31	337

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	30	24	16	4	0	0	56	20	47
2017	Non-visible minority	19	23	31	15	11	0	1	42	27	338

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	29	16	18	4	0	0	62	22	47
2017	Non-visible minority	17	29	27	15	10	0	2	48	25	337

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	25	22	17	16	0	2	43	34	47
2017	Non-visible minority	14	21	25	21	17	0	2	36	39	338

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	21	19	4	0	0	10	75	4	47
2017	Non-visible minority	41	24	19	7	2	1	7	69	10	335

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	31	12	13	12	0	2	62	26	47
2017	Non-visible minority	32	29	20	10	8	0	1	62	18	337

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	22	18	6	8	2	0	67	15	46
2017	Non-visible minority	28	32	19	15	6	0	1	60	20	337

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	28	13	4	21	2	2	60	26	46
2017	Non-visible minority	16	27	28	16	12	0	1	44	28	337

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	33	21	4	17	0	4	56	22	46
2017	Non-visible minority	22	27	21	21	9	0	1	49	30	337

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	30	21	4	9	0	2	65	13	45
2017	Non-visible minority	30	29	19	10	9	1	2	61	19	337

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	23	4	2	4	0	0	90	6	47
2017	Non-visible minority	59	20	10	5	5	0	2	80	10	336

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	8	6	2	4	4	8	86	7	47
2017	Non-visible minority	76	10	4	4	2	1	4	90	6	338

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	12	8	2	6	0	8	82	9	47
2017	Non-visible minority	60	23	8	4	1	0	3	86	6	338

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	67	8	6	4	8	0	6	80	13	47
2017	Non-visible minority	63	17	9	4	4	0	2	82	8	337

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	62	12	2	0	2	0	22	95	3	47
2017	Non-visible minority	60	12	6	2	0	0	20	90	2	337

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	71	10	2	0	2	4	10	95	2	47
2017	Non-visible minority	73	16	3	0	0	1	8	96	0	335

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	10	8	0	8	0	6	83	9	47
2017	Non-visible minority	62	15	9	3	4	1	6	82	8	338

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	17	14	4	4	0	4	76	9	47
2017	Non-visible minority	53	27	9	3	2	0	5	84	6	338

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	33	38	8	4	2	0	49	12	47
2017	Non-visible minority	13	29	35	16	7	0	1	42	23	337

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	8	31	31	15	2	2	48	19	46
2017	Non-visible minority	7	22	36	21	12	0	1	34	30	338

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	17	27	5	13	3	2	35	65	47
2017	Non-visible minority	35	22	17	9	13	3	1	36	64	338

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	28
2017	Non-visible minority	30	208

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	41	28
2017	Non-visible minority	33	208

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	31	28
2017	Non-visible minority	23	208

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	28
2017	Non-visible minority	36	208

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	28
2017	Non-visible minority	12	208

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	28
2017	Non-visible minority	48	208

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	3	44	33	3	0	17	27
2017	Non-visible minority	5	47	22	9	4	13	199

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	24	15	19	20	3	10	37	46	29
2017	Non-visible minority	12	26	18	16	17	1	10	43	37	207

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	0	8	7	34	44	3	3	9	84	29
2017	Non-visible minority	2	12	15	18	41	2	9	16	67	208

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.