2017 Public Service Employee Survey Results by Theme for Functional Communities, ADT, Orientation

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Canada School of Public Service 38 40 12 7 4 0 0 78 10 392
2017 Learning Programs Branch 38 44 8 7 3 0 0 82 10 220
2017 Functional Communities, ADT, Orientation 16 63 14 7 0 0 0 79 7 29

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Canada School of Public Service 36 35 12 10 7 0 0 71 17 390
2017 Learning Programs Branch 34 35 12 12 7 0 0 69 19 219
2017 Functional Communities, ADT, Orientation 17 49 24 10 0 0 0 66 10 29

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Canada School of Public Service 53 37 8 3 0 0 0 89 3 392
2017 Learning Programs Branch 51 40 6 3 0 0 0 91 3 220
2017 Functional Communities, ADT, Orientation 33 56 7 3 0 0 0 89 3 29

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Canada School of Public Service 42 39 12 5 1 0 0 81 7 391
2017 Learning Programs Branch 40 43 11 4 2 0 0 84 5 220
2017 Functional Communities, ADT, Orientation 20 66 11 3 0 0 0 86 3 29

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Canada School of Public Service 26 33 19 11 9 2 0 60 21 391
2017 Learning Programs Branch 25 34 19 12 9 2 0 60 21 220
2017 Functional Communities, ADT, Orientation 14 24 41 13 7 0 0 38 20 29

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Canada School of Public Service 26 37 18 12 6 0 0 64 18 392
2017 Learning Programs Branch 26 36 19 11 7 0 0 63 18 220
2017 Functional Communities, ADT, Orientation 14 27 45 7 7 0 0 41 14 29

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Canada School of Public Service 26 28 14 17 9 4 2 57 28 392
2017 Learning Programs Branch 24 28 15 18 9 4 1 56 29 220
2017 Functional Communities, ADT, Orientation 23 18 7 31 11 10 0 45 46 29
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Canada School of Public Service 49 29 12 6 2 2 1 80 8 392
2017 Learning Programs Branch 48 30 11 6 3 2 0 80 9 220
2017 Functional Communities, ADT, Orientation 52 23 7 14 0 0 4 78 15 29

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Canada School of Public Service 47 32 9 8 3 1 0 80 11 391
2017 Learning Programs Branch 49 29 10 8 3 1 0 79 12 219
2017 Functional Communities, ADT, Orientation 48 27 7 18 0 0 0 76 18 29

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Canada School of Public Service 55 24 10 7 3 1 1 81 10 390
2017 Learning Programs Branch 54 22 12 7 3 2 1 79 10 219
2017 Functional Communities, ADT, Orientation 49 22 10 12 3 0 4 74 15 28

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Canada School of Public Service 28 37 14 10 6 5 0 68 17 392
2017 Learning Programs Branch 24 37 14 13 6 5 0 65 20 220
2017 Functional Communities, ADT, Orientation 3 46 21 14 6 10 0 55 23 29

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Canada School of Public Service 22 35 16 15 9 3 1 58 25 392
2017 Learning Programs Branch 19 34 17 15 12 2 1 54 28 220
2017 Functional Communities, ADT, Orientation 0 46 13 20 14 7 0 50 36 29

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Canada School of Public Service 16 25 24 19 12 5 0 43 32 392
2017 Learning Programs Branch 14 27 20 21 14 4 0 42 37 220
2017 Functional Communities, ADT, Orientation 0 15 27 26 21 11 0 16 53 29

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Canada School of Public Service 22 28 17 16 9 8 0 54 27 392
2017 Learning Programs Branch 18 29 15 21 10 7 0 51 34 220
2017 Functional Communities, ADT, Orientation 4 18 23 28 7 20 0 27 45 29

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Canada School of Public Service 16 34 20 15 11 4 0 53 26 391
2017 Learning Programs Branch 15 32 18 19 13 4 0 48 33 220
2017 Functional Communities, ADT, Orientation 0 41 16 15 17 11 0 46 35 29
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Canada School of Public Service 36 35 13 10 6 0 0 71 16 392
2017 Learning Programs Branch 32 35 14 13 5 0 0 67 18 220
2017 Functional Communities, ADT, Orientation 13 49 20 14 4 0 0 62 18 29

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Canada School of Public Service 30 38 11 15 5 0 0 69 20 391
2017 Learning Programs Branch 28 42 12 13 5 0 0 70 18 220
2017 Functional Communities, ADT, Orientation 21 55 11 7 7 0 0 76 14 29

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Canada School of Public Service 15 25 17 17 8 16 2 49 31 390
2017 Learning Programs Branch 11 27 17 21 7 15 2 46 34 220
2017 Functional Communities, ADT, Orientation 4 37 11 24 0 21 3 54 32 29

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Canada School of Public Service 45 29 13 7 4 0 1 75 12 392
2017 Learning Programs Branch 44 28 13 7 5 0 2 74 12 220
2017 Functional Communities, ADT, Orientation 45 34 4 13 0 0 4 82 14 29

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Canada School of Public Service 36 27 11 8 6 6 7 72 16 117
2017 Learning Programs Branch 35 23 15 12 5 8 2 65 19 66

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Canada School of Public Service 40 34 11 9 2 1 1 76 12 391
2017 Learning Programs Branch 35 39 11 10 2 2 1 76 12 220
2017 Functional Communities, ADT, Orientation 27 49 17 4 4 0 0 76 7 29

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Canada School of Public Service 33 29 16 10 5 7 2 67 16 392
2017 Learning Programs Branch 28 30 17 11 6 8 1 63 18 220
2017 Functional Communities, ADT, Orientation 10 29 27 14 4 17 0 47 21 29

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Canada School of Public Service 33 38 14 9 5 0 1 71 14 390
2017 Learning Programs Branch 30 36 18 9 5 0 2 67 14 219
2017 Functional Communities, ADT, Orientation 21 35 29 11 4 0 0 56 15 28

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Canada School of Public Service 46 36 9 7 3 0 0 81 10 391
2017 Learning Programs Branch 46 37 7 6 4 0 0 83 9 219
2017 Functional Communities, ADT, Orientation 35 54 4 8 0 0 0 88 8 28

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Canada School of Public Service 51 32 8 6 3 0 0 83 9 391
2017 Learning Programs Branch 51 34 7 6 3 0 0 85 8 219
2017 Functional Communities, ADT, Orientation 36 53 4 7 0 0 0 89 7 28

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Canada School of Public Service 31 34 15 10 6 4 0 68 17 390
2017 Learning Programs Branch 30 31 16 12 8 3 0 63 20 219
2017 Functional Communities, ADT, Orientation 14 35 25 19 4 4 0 50 24 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Canada School of Public Service 17 24 15 17 17 4 6 45 39 391
2017 Learning Programs Branch 12 24 14 20 21 3 5 40 45 220
2017 Functional Communities, ADT, Orientation 7 20 18 31 15 7 3 30 50 29

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Canada School of Public Service 37 37 11 10 5 0 0 75 14 391
2017 Learning Programs Branch 36 37 10 13 4 0 0 74 17 219
2017 Functional Communities, ADT, Orientation 15 53 14 14 4 0 0 68 18 29

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Canada School of Public Service 44 31 12 7 5 0 0 75 12 392
2017 Learning Programs Branch 39 35 13 7 5 0 0 74 13 220
2017 Functional Communities, ADT, Orientation 22 50 14 11 4 0 0 72 15 29

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Canada School of Public Service 40 33 13 10 5 0 0 73 14 392
2017 Learning Programs Branch 37 35 14 9 5 0 0 72 14 220
2017 Functional Communities, ADT, Orientation 15 42 28 11 4 0 0 58 15 29

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Canada School of Public Service 26 35 21 8 6 3 1 64 14 391
2017 Learning Programs Branch 24 36 21 8 7 3 1 62 16 220
2017 Functional Communities, ADT, Orientation 10 49 23 11 4 4 0 61 15 29

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Canada School of Public Service 50 30 8 6 5 0 1 81 11 389
2017 Learning Programs Branch 46 34 9 7 5 0 0 80 12 217
2017 Functional Communities, ADT, Orientation 35 36 19 10 0 0 0 71 10 28

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Canada School of Public Service 29 22 15 8 9 3 15 61 20 389
2017 Learning Programs Branch 26 19 14 11 11 2 18 55 27 217
2017 Functional Communities, ADT, Orientation 11 8 15 21 18 10 18 26 53 28

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Canada School of Public Service 36 38 16 5 3 0 0 75 9 391
2017 Learning Programs Branch 35 39 18 5 3 0 0 74 8 219
2017 Functional Communities, ADT, Orientation 14 55 27 3 0 0 0 70 3 29

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Canada School of Public Service 55 24 8 4 4 2 3 83 8 392
2017 Learning Programs Branch 57 22 8 4 4 2 2 83 9 220
2017 Functional Communities, ADT, Orientation 58 21 17 0 0 4 0 82 0 29

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Canada School of Public Service 41 29 31 392
2017 Learning Programs Branch 42 27 31 220
2017 Functional Communities, ADT, Orientation 50 25 25 29

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Canada School of Public Service 10 12 52 5 14 7 157
2017 Learning Programs Branch 16 16 47 3 10 8 92
2017 Functional Communities, ADT, Orientation 11 22 61 0 0 6 15
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Canada School of Public Service 43 38 10 6 3 0 0 81 9 392
2017 Learning Programs Branch 40 40 10 7 2 0 0 81 9 220
2017 Functional Communities, ADT, Orientation 28 55 7 10 0 0 0 83 10 29

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Canada School of Public Service 24 42 17 9 7 1 0 66 16 391
2017 Learning Programs Branch 21 42 17 11 8 0 0 63 20 219
2017 Functional Communities, ADT, Orientation 7 61 11 7 14 0 0 68 21 28

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Canada School of Public Service 17 31 32 13 5 0 2 18 49 391
2017 Learning Programs Branch 17 31 31 13 5 1 2 19 49 219
2017 Functional Communities, ADT, Orientation 10 51 18 11 3 4 3 15 66 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Canada School of Public Service 24 25 28 13 7 1 2 20 51 391
2017 Learning Programs Branch 29 23 29 11 5 1 2 17 53 220
2017 Functional Communities, ADT, Orientation 27 39 17 10 0 3 3 11 70 29

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Canada School of Public Service 25 28 27 12 4 1 3 17 55 391
2017 Learning Programs Branch 25 28 27 12 3 2 2 16 55 220
2017 Functional Communities, ADT, Orientation 31 39 20 3 3 3 0 7 73 29

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Canada School of Public Service 13 21 31 24 9 0 2 34 35 391
2017 Learning Programs Branch 11 23 31 22 10 1 1 33 35 220
2017 Functional Communities, ADT, Orientation 24 28 31 13 0 3 0 14 54 29

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Canada School of Public Service 21 24 28 13 8 2 4 23 48 389
2017 Learning Programs Branch 21 26 29 11 7 2 4 20 50 219
2017 Functional Communities, ADT, Orientation 21 45 25 0 0 6 3 0 72 29

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Canada School of Public Service 23 27 24 15 6 3 2 22 53 391
2017 Learning Programs Branch 25 27 26 14 4 2 3 19 54 220
2017 Functional Communities, ADT, Orientation 17 41 29 3 0 7 3 4 65 29

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Canada School of Public Service 21 23 32 13 7 2 2 21 46 389
2017 Learning Programs Branch 24 24 30 12 6 2 1 18 50 219
2017 Functional Communities, ADT, Orientation 34 35 20 3 0 7 0 4 75 29

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Canada School of Public Service 54 25 8 9 4 0 1 80 12 392
2017 Learning Programs Branch 51 26 7 10 5 0 1 78 15 220
2017 Functional Communities, ADT, Orientation 40 35 7 13 4 0 0 76 17 29

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Canada School of Public Service 53 34 7 3 3 0 0 87 7 392
2017 Learning Programs Branch 49 37 7 4 3 0 0 86 7 220
2017 Functional Communities, ADT, Orientation 37 43 10 11 0 0 0 79 11 29

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Canada School of Public Service 44 38 10 3 1 4 0 85 4 390
2017 Learning Programs Branch 40 39 13 3 1 4 0 82 4 218
2017 Functional Communities, ADT, Orientation 26 43 21 7 0 3 0 71 7 29

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Canada School of Public Service 45 38 8 5 2 1 0 84 8 392
2017 Learning Programs Branch 42 40 9 6 3 1 0 82 9 220
2017 Functional Communities, ADT, Orientation 37 41 11 4 7 0 0 78 11 29

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Canada School of Public Service 48 36 8 5 3 0 0 84 8 392
2017 Learning Programs Branch 45 37 8 7 3 0 0 82 10 220
2017 Functional Communities, ADT, Orientation 39 43 7 4 7 0 0 82 11 29

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Canada School of Public Service 36 30 12 11 6 2 3 69 17 392
2017 Learning Programs Branch 33 34 14 9 6 1 2 69 16 220
2017 Functional Communities, ADT, Orientation 24 37 15 14 7 0 3 63 21 29

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Canada School of Public Service 31 46 14 3 1 5 0 81 4 391
2017 Learning Programs Branch 32 47 12 3 1 3 0 83 5 219
2017 Functional Communities, ADT, Orientation 22 59 13 3 0 4 0 84 3 29

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Canada School of Public Service 39 37 8 7 5 2 1 79 12 391
2017 Learning Programs Branch 40 36 9 7 5 3 1 78 12 219
2017 Functional Communities, ADT, Orientation 30 41 14 7 4 4 0 74 12 29

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Canada School of Public Service 25 35 17 11 4 6 1 65 17 392
2017 Learning Programs Branch 24 37 17 11 4 6 1 65 16 220
2017 Functional Communities, ADT, Orientation 14 48 6 17 7 7 0 67 26 29

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Canada School of Public Service 17 25 18 11 12 13 4 50 29 392
2017 Learning Programs Branch 19 23 20 11 13 11 3 48 28 220
2017 Functional Communities, ADT, Orientation 7 23 18 21 14 13 3 36 42 29

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Canada School of Public Service 39 44 5 9 2 0 0 83 12 392
2017 Learning Programs Branch 36 46 5 9 4 0 0 82 12 220
2017 Functional Communities, ADT, Orientation 21 65 7 7 0 0 0 86 7 29

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Canada School of Public Service 45 36 6 8 4 0 0 81 13 391
2017 Learning Programs Branch 46 37 6 7 3 0 0 84 10 219
2017 Functional Communities, ADT, Orientation 37 38 11 10 4 0 0 75 14 29

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Canada School of Public Service 49 35 7 5 3 0 0 84 9 391
2017 Learning Programs Branch 47 37 8 5 3 0 0 84 8 219
2017 Functional Communities, ADT, Orientation 28 43 22 3 4 0 0 71 7 28

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Canada School of Public Service 64 24 7 3 1 0 0 88 4 392
2017 Learning Programs Branch 66 24 6 3 1 0 0 90 4 220
2017 Functional Communities, ADT, Orientation 68 21 7 3 0 0 0 89 3 29

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Canada School of Public Service 57 29 6 7 1 0 0 86 8 392
2017 Learning Programs Branch 57 30 5 6 1 0 0 88 7 220
2017 Functional Communities, ADT, Orientation 48 32 6 14 0 0 0 79 14 29

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Canada School of Public Service 70 24 2 2 1 0 0 94 4 392
2017 Learning Programs Branch 71 23 3 2 1 0 0 94 3 220
2017 Functional Communities, ADT, Orientation 66 31 0 3 0 0 0 97 3 29

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Canada School of Public Service 81 16 2 0 0 0 0 97 1 392
2017 Learning Programs Branch 80 17 2 0 1 0 0 97 1 220
2017 Functional Communities, ADT, Orientation 71 29 0 0 0 0 0 100 0 29

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Canada School of Public Service 58 31 5 4 1 0 1 90 5 392
2017 Learning Programs Branch 60 29 5 4 0 1 2 91 4 220
2017 Functional Communities, ADT, Orientation 51 39 10 0 0 0 0 90 0 29

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Canada School of Public Service 67 22 5 3 1 2 1 92 3 392
2017 Learning Programs Branch 69 22 5 2 1 1 0 92 3 220
2017 Functional Communities, ADT, Orientation 60 40 0 0 0 0 0 100 0 29

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Canada School of Public Service 16 84 391
2017 Learning Programs Branch 16 84 219
2017 Functional Communities, ADT, Orientation 25 75 29

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Canada School of Public Service 50 63
2017 Learning Programs Branch 48 35

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Canada School of Public Service 70 63
2017 Learning Programs Branch 72 35

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Canada School of Public Service 14 63
2017 Learning Programs Branch 14 35

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Canada School of Public Service 0 63
2017 Learning Programs Branch 0 35

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Learning Programs Branch 0 35

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Canada School of Public Service 0 63
2017 Learning Programs Branch 0 35

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Canada School of Public Service 34 63
2017 Learning Programs Branch 36 35

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Canada School of Public Service 37 63
2017 Learning Programs Branch 35 35

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Canada School of Public Service 53 63
2017 Learning Programs Branch 61 35

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Canada School of Public Service 43 63
2017 Learning Programs Branch 40 35

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Canada School of Public Service 43 63
2017 Learning Programs Branch 49 35

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Canada School of Public Service 40 63
2017 Learning Programs Branch 38 35

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Canada School of Public Service 35 63
2017 Learning Programs Branch 31 35

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Canada School of Public Service 0 63
2017 Learning Programs Branch 0 35

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Canada School of Public Service 14 63
2017 Learning Programs Branch 17 35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Canada School of Public Service 56 63
2017 Learning Programs Branch 56 35

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Canada School of Public Service 15 63
2017 Learning Programs Branch 14 35

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Canada School of Public Service 16 63

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Canada School of Public Service 59 63
2017 Learning Programs Branch 69 35

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Canada School of Public Service 35 63
2017 Learning Programs Branch 34 35

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Canada School of Public Service 19 63
2017 Learning Programs Branch 19 35

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Canada School of Public Service 19 63

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Canada School of Public Service 14 63
2017 Learning Programs Branch 17 35

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Canada School of Public Service 13 63

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Canada School of Public Service 8 63

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Canada School of Public Service 21 63
2017 Learning Programs Branch 14 35

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada School of Public Service 8 59

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Canada School of Public Service 17 59
2017 Learning Programs Branch 18 34

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada School of Public Service 10 59
2017 Learning Programs Branch 15 34

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Canada School of Public Service 22 59
2017 Learning Programs Branch 23 34

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada School of Public Service 19 59
2017 Learning Programs Branch 20 34

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada School of Public Service 12 59

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Canada School of Public Service 22 59
2017 Learning Programs Branch 18 34

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Canada School of Public Service 44 59
2017 Learning Programs Branch 33 34

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Canada School of Public Service 12 59

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Canada School of Public Service 55 59
2017 Learning Programs Branch 45 34

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Canada School of Public Service 0 59
2017 Learning Programs Branch 0 34

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Canada School of Public Service 56 59
2017 Learning Programs Branch 45 34

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Canada School of Public Service 9 59

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Canada School of Public Service 89 11 62
2017 Learning Programs Branch 92 8 34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Canada School of Public Service 17 17 18 6 6 31 6 52 19 392
2017 Learning Programs Branch 17 15 20 8 8 28 4 47 23 220
2017 Functional Communities, ADT, Orientation 14 17 26 10 10 23 0 40 27 29

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Canada School of Public Service 30 33 14 5 4 12 1 73 11 390
2017 Learning Programs Branch 28 32 16 7 6 11 0 68 15 218
2017 Functional Communities, ADT, Orientation 24 30 15 18 4 10 0 60 24 29

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Canada School of Public Service 7 93 391
2017 Learning Programs Branch 6 94 219

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Canada School of Public Service 41 26
2017 Learning Programs Branch 52 13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Canada School of Public Service 73 26
2017 Learning Programs Branch 61 13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Canada School of Public Service 19 26

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Learning Programs Branch 0 13

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Canada School of Public Service 38 26
2017 Learning Programs Branch 47 13

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Canada School of Public Service 30 26
2017 Learning Programs Branch 46 13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Canada School of Public Service 19 26

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Canada School of Public Service 27 26

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Canada School of Public Service 51 26
2017 Learning Programs Branch 46 13

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Canada School of Public Service 18 26

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Learning Programs Branch 0 13

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Canada School of Public Service 41 26
2017 Learning Programs Branch 46 13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Learning Programs Branch 0 13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada School of Public Service 29 26

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada School of Public Service 27 26

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Canada School of Public Service 56 26
2017 Learning Programs Branch 47 13

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Canada School of Public Service 20 26

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Canada School of Public Service 58 26
2017 Learning Programs Branch 46 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Canada School of Public Service 0 26
2017 Learning Programs Branch 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Canada School of Public Service 57 26
2017 Learning Programs Branch 55 13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Canada School of Public Service 93 7 26
2017 Learning Programs Branch 93 7 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Canada School of Public Service 18 14 21 2 2 38 5 55 8 392
2017 Learning Programs Branch 17 12 22 3 2 39 5 53 8 220
2017 Functional Communities, ADT, Orientation 6 24 29 0 4 34 3 47 6 29

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Canada School of Public Service 34 31 14 2 2 16 1 79 5 392
2017 Learning Programs Branch 34 32 13 3 1 15 1 79 5 220
2017 Functional Communities, ADT, Orientation 20 40 18 0 4 17 0 73 4 29

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Canada School of Public Service 18 82 391
2017 Learning Programs Branch 18 82 220
2017 Functional Communities, ADT, Orientation 31 69 29

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Canada School of Public Service 85 15 70
2017 Learning Programs Branch 86 14 41

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Canada School of Public Service 45 41 5 7 2 0 0 87 9 60
2017 Learning Programs Branch 38 53 3 5 0 0 0 92 5 36

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Canada School of Public Service 24 35 13 6 2 3 18 74 10 392
2017 Learning Programs Branch 24 32 12 5 1 4 22 75 8 220
2017 Functional Communities, ADT, Orientation 20 42 15 3 0 0 20 77 4 29

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Canada School of Public Service 9 17 24 4 3 24 20 46 11 390
2017 Learning Programs Branch 9 14 25 4 1 24 22 44 9 219
2017 Functional Communities, ADT, Orientation 0 23 26 7 0 9 35 41 13 29

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Canada School of Public Service 35 24 11 2 2 9 17 80 5 392
2017 Learning Programs Branch 34 23 11 2 1 8 21 80 5 220
2017 Functional Communities, ADT, Orientation 24 35 10 4 0 7 20 81 5 29

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Canada School of Public Service 31 23 14 2 2 12 17 75 6 388
2017 Learning Programs Branch 29 21 13 4 1 11 22 73 7 217
2017 Functional Communities, ADT, Orientation 15 36 18 0 3 7 21 71 4 28
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Canada School of Public Service 60 26 7 3 3 0 1 87 6 391
2017 Learning Programs Branch 59 27 7 3 3 0 1 87 6 219
2017 Functional Communities, ADT, Orientation 48 33 3 11 3 0 4 83 14 29

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Canada School of Public Service 60 25 7 4 2 1 1 87 6 392
2017 Learning Programs Branch 61 24 6 3 3 2 1 87 6 220
2017 Functional Communities, ADT, Orientation 55 28 7 4 3 0 4 86 7 29

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Canada School of Public Service 34 40 14 4 4 3 0 77 9 391
2017 Learning Programs Branch 32 46 11 4 5 2 0 80 9 219
2017 Functional Communities, ADT, Orientation 20 56 18 0 4 3 0 78 4 29

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Canada School of Public Service 22 40 13 11 12 2 0 63 23 390
2017 Learning Programs Branch 20 42 11 12 13 2 0 63 25 219
2017 Functional Communities, ADT, Orientation 16 44 14 7 14 4 0 63 22 29

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Canada School of Public Service 24 24 18 11 19 0 3 50 31 391
2017 Learning Programs Branch 23 22 20 10 20 0 4 48 32 219
2017 Functional Communities, ADT, Orientation 38 7 24 7 18 4 3 48 26 29

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Canada School of Public Service 19 24 30 15 10 0 1 44 26 392
2017 Learning Programs Branch 17 27 27 17 11 0 1 45 28 220
2017 Functional Communities, ADT, Orientation 10 17 28 39 3 0 3 28 43 29

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Canada School of Public Service 19 29 25 16 9 0 1 49 25 391
2017 Learning Programs Branch 20 28 28 15 8 0 1 49 23 219
2017 Functional Communities, ADT, Orientation 4 27 21 32 13 0 3 31 47 29

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Canada School of Public Service 15 22 24 21 17 0 2 37 38 392
2017 Learning Programs Branch 14 21 23 23 17 0 2 36 41 220
2017 Functional Communities, ADT, Orientation 7 4 20 43 20 0 6 12 67 29

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Canada School of Public Service 41 23 19 7 2 1 7 70 9 389
2017 Learning Programs Branch 39 23 22 7 2 1 7 67 9 218
2017 Functional Communities, ADT, Orientation 24 29 27 10 0 0 10 59 11 29

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Canada School of Public Service 31 30 19 10 8 0 1 62 19 391
2017 Learning Programs Branch 29 27 21 11 10 0 1 57 21 219
2017 Functional Communities, ADT, Orientation 20 37 32 4 7 0 0 57 10 29

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Canada School of Public Service 29 30 19 14 6 1 1 60 20 390
2017 Learning Programs Branch 26 30 21 17 5 0 1 56 23 219
2017 Functional Communities, ADT, Orientation 17 20 42 14 4 4 0 38 19 29

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Canada School of Public Service 17 27 27 15 13 0 1 45 28 390
2017 Learning Programs Branch 16 27 26 15 13 0 1 44 29 219
2017 Functional Communities, ADT, Orientation 11 21 29 21 14 4 0 33 36 29

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Canada School of Public Service 21 27 21 19 10 0 1 49 30 390
2017 Learning Programs Branch 18 27 21 22 10 0 2 46 33 219
2017 Functional Communities, ADT, Orientation 10 42 20 17 7 0 4 54 25 29

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Canada School of Public Service 30 30 20 9 9 1 2 61 18 389
2017 Learning Programs Branch 28 30 18 10 10 0 3 60 21 219
2017 Functional Communities, ADT, Orientation 10 38 25 14 10 0 4 49 25 29

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Canada School of Public Service 59 20 10 5 4 0 1 81 9 390
2017 Learning Programs Branch 58 24 6 5 4 0 1 83 10 219
2017 Functional Communities, ADT, Orientation 51 32 7 7 3 0 0 83 9 29

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Canada School of Public Service 74 10 4 4 2 1 4 90 6 392
2017 Learning Programs Branch 72 11 5 5 1 1 5 88 6 220
2017 Functional Communities, ADT, Orientation 67 11 4 4 0 4 11 91 4 29

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Canada School of Public Service 60 22 8 4 2 0 3 85 6 392
2017 Learning Programs Branch 54 25 11 5 1 0 3 82 7 220
2017 Functional Communities, ADT, Orientation 52 26 7 4 0 4 7 88 4 29

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Canada School of Public Service 63 16 9 5 5 0 3 82 9 391
2017 Learning Programs Branch 60 18 9 6 4 0 3 80 10 219
2017 Functional Communities, ADT, Orientation 58 10 21 4 0 0 7 73 4 29

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Canada School of Public Service 60 12 6 1 0 0 20 91 2 391
2017 Learning Programs Branch 55 13 8 2 0 0 22 88 2 220
2017 Functional Communities, ADT, Orientation 67 11 0 0 0 0 22 100 0 29

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Canada School of Public Service 72 15 3 0 0 1 8 96 1 389
2017 Learning Programs Branch 72 16 3 0 0 1 8 96 0 218
2017 Functional Communities, ADT, Orientation 63 19 4 0 0 4 11 96 0 29

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Canada School of Public Service 62 15 9 2 5 1 6 83 8 392
2017 Learning Programs Branch 58 17 9 2 5 1 6 82 8 220
2017 Functional Communities, ADT, Orientation 49 13 13 6 0 7 11 76 8 29

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Canada School of Public Service 53 26 10 4 3 0 5 83 7 392
2017 Learning Programs Branch 51 28 9 4 3 0 6 84 7 220
2017 Functional Communities, ADT, Orientation 46 32 7 4 0 0 11 88 4 29

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Canada School of Public Service 13 29 35 15 7 1 0 43 22 391
2017 Learning Programs Branch 14 26 35 16 7 1 0 41 24 219
2017 Functional Communities, ADT, Orientation 3 25 48 17 7 0 0 28 24 29

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Canada School of Public Service 8 20 36 22 12 0 1 35 29 391
2017 Learning Programs Branch 9 23 37 21 10 0 0 31 32 219
2017 Functional Communities, ADT, Orientation 7 21 48 18 7 0 0 24 28 29
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Canada School of Public Service 35 21 18 9 13 3 1 36 64 392
2017 Learning Programs Branch 35 21 18 6 15 3 1 36 64 220
2017 Functional Communities, ADT, Orientation 45 13 22 3 18 0 0 45 55 29

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Canada School of Public Service 31 241
2017 Learning Programs Branch 31 134
2017 Functional Communities, ADT, Orientation 33 16

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Canada School of Public Service 34 241
2017 Learning Programs Branch 36 134
2017 Functional Communities, ADT, Orientation 29 16

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Canada School of Public Service 24 241
2017 Learning Programs Branch 27 134
2017 Functional Communities, ADT, Orientation 25 16

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Canada School of Public Service 36 241
2017 Learning Programs Branch 35 134
2017 Functional Communities, ADT, Orientation 29 16

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Canada School of Public Service 12 241
2017 Learning Programs Branch 16 134
2017 Functional Communities, ADT, Orientation 25 16

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Canada School of Public Service 47 241
2017 Learning Programs Branch 49 134
2017 Functional Communities, ADT, Orientation 39 16

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Canada School of Public Service 5 46 23 8 4 14 231
2017 Learning Programs Branch 6 39 23 10 5 16 131
2017 Functional Communities, ADT, Orientation 7 39 28 7 11 7 15

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Canada School of Public Service 12 25 17 16 18 1 10 42 38 241
2017 Learning Programs Branch 6 25 18 19 19 0 12 36 44 133
2017 Functional Communities, ADT, Orientation 13 17 13 29 7 0 20 38 45 16

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Canada School of Public Service 2 11 14 20 42 2 9 15 69 242
2017 Learning Programs Branch 0 10 18 21 41 1 9 11 69 134
2017 Functional Communities, ADT, Orientation 0 7 19 32 24 0 19 8 69 16
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