2017 Public Service Employee Survey Results by Theme for Public Health Agency of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 43 11 12 1 0 0 76 14 73
2017 Language of service - Both English and French 33 43 11 8 4 0 0 76 13 132
2014 Language of service - English only 36 40 14 6 4 0 0 76 10 85
2014 Language of service - Both English and French 20 52 10 11 6 0 0 72 17 149
2011 Language of service - English only 30 45 9 12 5 0 0 75 17 121
2011 Language of service - Both English and French 32 39 13 10 6 0 0 72 15 221
2008 Language of service - English only 26 52 7 10 4 0 0 78 15 126
2008 Language of service - Both English and French 38 36 11 10 4 0 0 75 14 188

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 32 13 15 14 0 0 58 29 73
2017 Language of service - Both English and French 24 37 14 14 11 0 0 61 25 132

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 36 4 5 0 0 0 91 5 73
2017 Language of service - Both English and French 57 28 12 1 2 0 0 85 3 131
2014 Language of service - English only 69 22 4 3 1 0 0 91 4 85
2014 Language of service - Both English and French 48 35 10 4 3 0 1 84 7 149
2011 Language of service - English only 61 26 9 3 1 0 0 87 4 121
2011 Language of service - Both English and French 59 27 8 4 2 1 0 86 6 221

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 39 17 3 1 0 0 78 5 73
2017 Language of service - Both English and French 45 36 12 5 2 0 0 81 7 130
2014 Language of service - English only 54 28 11 6 1 0 0 82 8 85
2014 Language of service - Both English and French 23 51 17 4 5 0 0 74 9 149
2011 Language of service - English only 36 45 8 9 2 0 0 81 11 121
2011 Language of service - Both English and French 41 37 13 6 2 1 0 79 8 221
2008 Language of service - English only 36 45 9 7 3 0 0 81 10 126
2008 Language of service - Both English and French 42 40 9 7 1 0 0 82 9 189

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 31 17 21 7 0 0 55 28 73
2017 Language of service - Both English and French 35 26 22 7 10 1 0 61 17 132
2014 Language of service - English only 38 30 13 8 9 2 0 69 17 85
2014 Language of service - Both English and French 21 40 19 10 8 2 0 62 18 149
2011 Language of service - English only 21 39 24 7 8 0 0 61 15 120
2011 Language of service - Both English and French 22 30 22 14 12 1 0 53 25 221

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 24 21 17 10 2 0 50 28 73
2017 Language of service - Both English and French 29 30 25 7 8 1 0 60 15 132
2014 Language of service - English only 37 29 19 8 6 1 0 67 14 85
2014 Language of service - Both English and French 21 41 19 12 5 2 1 63 17 149
2011 Language of service - English only 20 42 16 14 8 0 0 61 22 120
2011 Language of service - Both English and French 23 31 19 18 9 0 0 54 27 220
2008 Language of service - English only 30 36 13 13 9 0 0 65 22 127
2008 Language of service - Both English and French 27 39 15 10 8 1 0 67 18 188

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 20 23 17 10 6 0 47 29 73
2017 Language of service - Both English and French 28 23 21 16 9 3 1 53 26 131
2014 Language of service - English only 38 23 20 8 9 1 1 63 17 85
2014 Language of service - Both English and French 19 27 24 14 10 5 1 49 25 149
2011 Language of service - English only 24 25 20 14 10 6 0 53 26 121
2011 Language of service - Both English and French 26 21 18 17 11 6 1 51 30 221
2008 Language of service - English only 28 33 15 9 10 6 0 64 20 126
2008 Language of service - Both English and French 30 24 16 15 11 4 0 57 26 189
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 35 12 7 2 1 0 78 9 73
2017 Language of service - Both English and French 39 32 10 12 6 1 0 72 18 132
2014 Language of service - English only 40 32 12 9 5 1 0 74 14 85
2014 Language of service - Both English and French 30 40 17 7 3 2 0 72 11 149
2011 Language of service - English only 39 32 12 7 8 1 1 71 16 121
2011 Language of service - Both English and French 38 27 15 9 8 2 0 67 18 221
2008 Language of service - English only 49 19 8 11 10 2 0 70 22 127
2008 Language of service - Both English and French 41 27 10 12 8 2 0 69 20 189

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 27 12 8 4 0 0 77 12 73
2017 Language of service - Both English and French 39 31 9 11 9 0 1 71 20 131
2014 Language of service - English only 40 29 10 12 7 1 0 70 20 85
2014 Language of service - Both English and French 32 36 16 9 6 1 0 69 15 149
2011 Language of service - English only 31 40 11 12 6 1 0 71 18 120
2011 Language of service - Both English and French 31 37 10 12 8 0 1 69 21 221
2008 Language of service - English only 39 36 7 8 9 0 1 75 18 126
2008 Language of service - Both English and French 36 32 8 15 9 0 1 68 24 189

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 23 12 8 4 1 0 76 12 72
2017 Language of service - Both English and French 46 29 9 7 10 0 0 75 17 132
2014 Language of service - English only 48 26 8 6 10 1 0 75 17 85
2014 Language of service - Both English and French 45 33 9 7 6 0 0 78 13 149

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 30 21 16 9 4 0 52 26 73
2017 Language of service - Both English and French 23 22 21 15 9 10 0 50 26 130
2014 Language of service - English only 26 39 10 6 6 11 1 74 14 84
2014 Language of service - Both English and French 20 29 18 15 7 9 1 55 25 149
2011 Language of service - English only 17 36 22 12 8 4 0 55 22 120
2011 Language of service - Both English and French 18 29 13 16 16 7 1 52 34 220

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 23 21 23 11 1 0 45 34 73
2017 Language of service - Both English and French 26 25 18 16 15 0 0 51 31 132
2014 Language of service - English only 29 28 14 12 10 6 1 61 23 85
2014 Language of service - Both English and French 16 33 23 15 8 5 0 52 24 149
2011 Language of service - English only 16 30 25 17 10 2 0 47 28 120
2011 Language of service - Both English and French 17 29 17 16 19 3 0 47 35 220
2008 Language of service - English only 31 28 12 17 11 2 0 59 28 127
2008 Language of service - Both English and French 24 31 20 12 10 2 1 57 23 189

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 30 17 23 13 4 0 45 37 73
2017 Language of service - Both English and French 14 25 18 22 18 4 0 40 41 132
2014 Language of service - English only 17 30 19 16 11 7 0 51 29 85
2014 Language of service - Both English and French 10 26 23 23 12 5 1 38 37 149
2011 Language of service - English only 10 30 25 16 18 1 0 40 34 120
2011 Language of service - Both English and French 9 27 18 19 20 8 0 39 42 221
2008 Language of service - English only 21 23 13 23 15 4 0 47 40 127
2008 Language of service - Both English and French 16 28 21 19 12 5 0 46 32 188

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 25 16 20 19 6 0 41 41 73
2017 Language of service - Both English and French 20 21 19 19 17 3 0 42 38 131
2014 Language of service - English only 22 19 23 16 11 9 0 45 30 85
2014 Language of service - Both English and French 9 27 21 20 14 7 0 40 37 149
2011 Language of service - English only 12 32 18 22 12 4 0 46 36 121
2011 Language of service - Both English and French 10 29 15 15 20 10 0 43 40 221
2008 Language of service - English only 22 18 15 15 19 11 0 45 38 127
2008 Language of service - Both English and French 18 32 20 14 9 7 0 54 25 188

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 30 14 20 20 4 0 43 42 73
2017 Language of service - Both English and French 13 22 21 18 22 4 0 37 41 132
2014 Language of service - English only 12 28 18 30 10 2 0 41 40 85
2014 Language of service - Both English and French 10 27 18 27 14 4 0 38 43 149
2011 Language of service - English only 10 27 19 27 15 1 0 38 43 121
2011 Language of service - Both English and French 9 30 18 19 20 4 0 40 41 221
2008 Language of service - English only 18 36 11 18 15 2 0 55 34 127
2008 Language of service - Both English and French 18 21 23 25 11 2 0 39 37 189
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 34 16 17 9 0 0 57 27 73
2017 Language of service - Both English and French 27 38 14 11 8 2 0 66 20 132
2014 Language of service - English only 25 31 15 18 10 1 0 56 28 85
2014 Language of service - Both English and French 23 34 19 15 8 0 0 57 23 149
2011 Language of service - English only 20 46 11 13 10 0 0 67 22 121
2011 Language of service - Both English and French 23 38 12 13 13 1 0 62 26 220

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 45 4 11 1 1 0 84 13 73
2017 Language of service - Both English and French 28 37 16 9 10 0 0 66 19 131

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 16 17 31 13 9 0 32 49 73
2017 Language of service - Both English and French 12 19 13 20 15 18 4 39 44 132
2014 Language of service - English only 8 23 15 26 14 13 1 36 46 85
2014 Language of service - Both English and French 8 20 20 17 15 15 4 35 40 149

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 46 7 5 6 1 0 82 12 73
2017 Language of service - Both English and French 38 35 10 9 8 0 0 73 16 132
2014 Language of service - English only 30 42 12 11 6 0 0 72 16 85
2014 Language of service - Both English and French 31 40 17 6 6 1 0 71 12 149
2011 Language of service - English only 28 37 14 10 9 1 1 67 19 121
2011 Language of service - Both English and French 34 31 13 14 6 0 1 66 21 221
2008 Language of service - English only 40 33 10 10 7 0 0 73 17 127
2008 Language of service - Both English and French 30 34 13 13 11 0 0 63 24 189

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 28 33 5 0 7 22 46 7 14
2017 Language of service - Both English and French 28 26 12 19 5 0 10 59 27 31
2014 Language of service - English only 8 62 15 0 0 7 8 83 0 13
2014 Language of service - Both English and French 17 31 20 13 8 0 10 54 23 39

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 33 12 15 7 0 4 65 22 73
2017 Language of service - Both English and French 38 26 12 11 9 3 0 66 21 131
2014 Language of service - English only 29 42 8 10 8 4 0 73 19 85
2014 Language of service - Both English and French 27 41 9 13 8 1 1 69 22 149
2011 Language of service - English only 25 33 16 16 6 4 0 61 23 120
2011 Language of service - Both English and French 31 37 13 9 7 2 0 70 17 220
2008 Language of service - English only 37 29 12 13 7 2 0 68 20 127
2008 Language of service - Both English and French 36 36 10 12 4 2 0 73 16 189

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 23 17 16 10 4 0 56 27 73
2017 Language of service - Both English and French 22 34 14 7 12 10 2 63 22 132
2014 Language of service - English only 20 33 9 12 15 10 0 60 30 85
2014 Language of service - Both English and French 27 30 12 14 9 5 2 62 25 149
2011 Language of service - English only 27 23 16 18 11 6 0 53 30 121
2011 Language of service - Both English and French 32 25 12 13 10 8 0 62 25 219
2008 Language of service - English only 32 22 13 13 11 7 2 60 26 127
2008 Language of service - Both English and French 35 28 12 10 10 4 1 66 22 188

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 54 6 12 8 0 0 73 21 73
2017 Language of service - Both English and French 26 41 15 14 4 0 0 67 17 132
2014 Language of service - English only 24 39 11 15 10 0 1 64 25 85
2014 Language of service - Both English and French 26 38 12 14 8 0 1 65 23 148
2011 Language of service - English only 30 38 12 12 7 0 0 68 19 121
2011 Language of service - Both English and French 27 43 13 10 8 0 0 69 17 220
2008 Language of service - English only 29 44 11 8 8 0 0 73 16 127
2008 Language of service - Both English and French 32 41 12 10 4 0 1 74 14 189

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 40 10 3 3 0 0 84 6 73
2017 Language of service - Both English and French 45 38 8 7 3 0 0 83 9 132
2014 Language of service - English only 49 35 7 7 3 0 0 84 10 85
2014 Language of service - Both English and French 30 47 9 11 4 0 0 77 15 149
2011 Language of service - English only 41 41 4 10 4 0 0 83 14 120
2011 Language of service - Both English and French 48 31 11 6 3 1 0 80 9 220
2008 Language of service - English only 38 40 8 8 6 0 0 78 14 126
2008 Language of service - Both English and French 39 39 9 11 2 0 0 78 13 189

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 40 4 5 3 0 0 88 8 73
2017 Language of service - Both English and French 53 34 5 4 4 0 0 87 8 132
2014 Language of service - English only 56 31 5 3 4 0 0 87 7 85
2014 Language of service - Both English and French 36 46 7 7 4 0 0 83 10 149
2011 Language of service - English only 44 41 5 5 4 0 0 85 9 121
2011 Language of service - Both English and French 47 39 6 5 4 0 0 85 9 220
2008 Language of service - English only 44 37 7 8 4 0 0 82 12 127
2008 Language of service - Both English and French 41 44 6 6 3 0 0 84 9 189

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 28 10 23 19 3 0 45 44 73
2017 Language of service - Both English and French 25 24 18 19 12 3 0 50 32 131
2014 Language of service - English only 22 32 11 15 15 4 1 57 31 85
2014 Language of service - Both English and French 16 39 19 17 6 3 0 56 24 149
2011 Language of service - English only 24 29 18 13 16 0 0 53 29 121
2011 Language of service - Both English and French 22 36 14 13 14 1 0 59 27 221
2008 Language of service - English only 25 33 12 10 18 1 0 59 29 127
2008 Language of service - Both English and French 26 34 18 14 7 0 0 60 22 189

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 12 23 26 25 3 0 24 53 73
2017 Language of service - Both English and French 20 18 12 15 30 3 2 40 48 128
2014 Language of service - English only 18 16 7 20 31 6 3 37 56 85
2014 Language of service - Both English and French 15 22 16 24 19 5 1 38 45 149
2011 Language of service - English only 18 22 9 23 26 2 0 41 50 121
2011 Language of service - Both English and French 11 25 18 19 25 2 0 37 45 221
2008 Language of service - English only 18 27 18 13 21 1 2 47 35 127
2008 Language of service - Both English and French 17 35 14 16 14 1 3 54 32 189

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 38 11 16 11 0 0 63 27 73
2017 Language of service - Both English and French 25 39 15 11 9 1 0 65 20 131
2014 Language of service - English only 25 37 12 15 11 0 0 61 26 85
2014 Language of service - Both English and French 18 44 13 15 9 0 0 62 24 149
2011 Language of service - English only 28 40 11 13 8 0 0 68 21 120
2011 Language of service - Both English and French 28 38 12 10 11 0 0 66 22 220

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 27 14 19 8 0 0 60 27 73
2017 Language of service - Both English and French 34 37 12 9 8 0 0 70 17 131
2014 Language of service - English only 33 33 14 9 10 0 0 67 19 85
2014 Language of service - Both English and French 22 38 20 13 7 0 0 60 20 148

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 38 11 11 5 0 0 73 16 73
2017 Language of service - Both English and French 28 42 11 10 8 0 1 70 19 131
2014 Language of service - English only 31 44 11 8 7 0 0 74 15 85
2014 Language of service - Both English and French 25 40 15 11 9 0 0 65 20 149
2011 Language of service - English only 39 39 12 6 4 0 0 78 10 121
2011 Language of service - Both English and French 34 42 11 6 6 0 0 78 12 221

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 34 19 22 9 3 1 48 33 73
2017 Language of service - Both English and French 18 33 23 11 9 6 0 55 20 132

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 41 7 9 6 0 0 78 16 73
2017 Language of service - Both English and French 42 30 12 8 9 0 0 72 16 132
2014 Language of service - English only 43 34 7 9 7 0 0 77 16 85
2014 Language of service - Both English and French 30 38 11 12 9 0 0 68 21 149
2011 Language of service - English only 39 38 11 7 6 0 0 76 13 121
2011 Language of service - Both English and French 36 36 9 9 8 0 1 73 17 221

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 24 16 20 9 1 6 51 32 73
2017 Language of service - Both English and French 28 23 12 11 15 4 7 57 29 131
2014 Language of service - English only 20 36 11 17 10 3 2 60 28 85
2014 Language of service - Both English and French 28 28 11 15 10 1 7 61 27 149
2011 Language of service - English only 28 25 13 16 17 0 2 53 34 121
2011 Language of service - Both English and French 27 24 11 12 15 2 8 57 30 220
2008 Language of service - English only 32 22 13 13 15 1 4 57 30 126
2008 Language of service - Both English and French 37 29 6 8 13 3 4 71 23 189

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 41 13 8 7 0 0 72 15 73
2017 Language of service - Both English and French 36 32 19 11 2 0 1 68 12 132
2014 Language of service - English only 35 36 22 4 1 0 3 73 5 85
2014 Language of service - Both English and French 29 35 25 6 4 0 0 65 10 149
2011 Language of service - English only 37 36 17 8 2 0 0 74 9 121
2011 Language of service - Both English and French 33 32 21 9 5 0 0 65 14 221
2008 Language of service - English only 26 37 15 13 8 0 1 63 21 126
2008 Language of service - Both English and French 30 26 23 15 6 0 0 57 20 188

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 25 3 5 5 2 3 85 11 73
2017 Language of service - Both English and French 51 16 8 10 6 4 4 74 18 132
2014 Language of service - English only 51 22 11 3 10 0 3 75 14 85
2014 Language of service - Both English and French 37 23 13 6 12 4 4 66 21 148
2011 Language of service - English only 43 22 11 11 10 2 2 67 21 121
2011 Language of service - Both English and French 38 25 10 10 13 2 3 66 24 221

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 24 42 34 73
2017 Language of service - Both English and French 29 37 35 132
2014 Language of service - English only 14 41 45 85
2014 Language of service - Both English and French 34 30 37 149
2011 Language of service - English only 35 33 32 121
2011 Language of service - Both English and French 29 33 39 220

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 28 0 25 9 20 18 18
2017 Language of service - Both English and French 11 13 47 12 6 13 39
2014 Language of service - English only 26 8 40 16 9999 10 12
2014 Language of service - Both English and French 6 20 67 4 9999 4 51
2011 Language of service - English only 9 16 38 18 9999 19 44
2011 Language of service - Both English and French 9 25 42 11 9999 13 64
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 32 8 8 2 1 0 82 10 73
2017 Language of service - Both English and French 35 40 14 5 6 0 0 75 10 132
2014 Language of service - English only 47 32 11 4 5 1 0 80 9 85
2014 Language of service - Both English and French 31 42 16 5 5 0 0 73 11 148
2011 Language of service - English only 32 48 10 5 3 1 0 82 9 121
2011 Language of service - Both English and French 35 42 9 6 7 1 0 78 13 221
2008 Language of service - English only 41 39 10 6 3 1 0 81 9 126
2008 Language of service - Both English and French 42 37 6 9 4 2 0 81 13 189

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 17 13 9 3 0 59 23 73
2017 Language of service - Both English and French 26 35 18 14 4 3 0 63 19 132
2014 Language of service - English only 18 47 19 11 2 2 0 67 13 85
2014 Language of service - Both English and French 14 44 24 10 6 1 0 59 16 149
2011 Language of service - English only 19 50 15 7 4 4 0 72 12 120
2011 Language of service - Both English and French 22 41 14 9 12 2 0 65 21 221

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 25 33 20 7 1 1 27 39 73
2017 Language of service - Both English and French 12 31 31 16 9 1 0 25 44 132
2014 Language of service - English only 13 23 34 18 8 2 1 27 38 85
2014 Language of service - Both English and French 13 38 30 14 4 0 2 18 51 149
2011 Language of service - English only 13 27 35 17 6 0 2 24 40 121
2011 Language of service - Both English and French 20 33 26 14 6 1 1 20 54 220
2008 Language of service - English only 11 29 32 16 8 0 4 25 42 124
2008 Language of service - Both English and French 12 32 31 16 7 1 1 24 44 189

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 21 23 30 8 1 1 39 37 73
2017 Language of service - Both English and French 15 22 26 21 13 2 0 35 38 132
2014 Language of service - English only 12 17 36 16 11 3 4 29 32 85
2014 Language of service - Both English and French 11 29 28 22 6 3 2 30 41 149
2011 Language of service - English only 13 19 27 27 11 3 1 39 33 121
2011 Language of service - Both English and French 17 27 26 17 8 2 2 27 46 220
2008 Language of service - English only 10 23 26 21 13 2 5 36 35 127
2008 Language of service - Both English and French 17 22 29 18 9 2 2 29 41 189

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 23 31 13 4 1 1 18 50 73
2017 Language of service - Both English and French 33 20 32 8 5 1 1 14 54 132
2014 Language of service - English only 31 27 16 14 5 3 4 20 63 85
2014 Language of service - Both English and French 45 29 19 3 3 0 1 6 75 149
2011 Language of service - English only 35 20 23 16 4 1 1 20 56 121
2011 Language of service - Both English and French 47 24 17 7 4 0 1 11 72 218
2008 Language of service - English only 27 23 23 16 7 1 4 24 52 125
2008 Language of service - Both English and French 34 26 20 9 8 1 2 18 61 188

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 7 34 39 8 1 1 49 16 73
2017 Language of service - Both English and French 8 24 26 26 14 1 0 40 33 131
2014 Language of service - English only 8 10 38 29 11 1 2 41 19 85
2014 Language of service - Both English and French 18 28 26 16 9 1 2 26 47 149
2011 Language of service - English only 12 12 37 30 8 0 2 38 24 120
2011 Language of service - Both English and French 19 23 28 19 8 1 1 28 43 221
2008 Language of service - English only 8 20 28 27 13 0 4 42 29 125
2008 Language of service - Both English and French 17 17 35 17 10 2 1 28 36 189

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 24 17 22 6 0 3 29 54 73
2017 Language of service - Both English and French 19 30 22 13 14 1 2 28 50 132
2014 Language of service - English only 19 25 28 11 12 0 5 24 46 85
2014 Language of service - Both English and French 26 31 23 9 8 1 1 18 58 149
2011 Language of service - English only 23 15 32 17 8 2 3 26 40 121
2011 Language of service - Both English and French 23 26 27 12 8 1 4 20 51 220
2008 Language of service - English only 13 23 28 21 10 0 5 33 38 125
2008 Language of service - Both English and French 17 28 23 15 12 1 3 29 48 187

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 17 20 27 12 3 6 43 34 73
2017 Language of service - Both English and French 10 25 36 15 12 2 1 28 35 132
2014 Language of service - English only 9 11 30 26 13 5 5 44 23 85
2014 Language of service - Both English and French 17 16 32 21 10 1 3 33 34 149
2011 Language of service - English only 15 14 22 26 14 3 6 44 32 121
2011 Language of service - Both English and French 17 22 30 16 9 2 4 27 42 219
2008 Language of service - English only 9 21 25 20 19 1 6 42 32 125
2008 Language of service - Both English and French 24 25 27 12 10 1 2 22 50 189

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 19 32 13 7 2 7 22 43 71
2017 Language of service - Both English and French 20 28 33 11 7 1 0 18 48 132
2014 Language of service - English only 26 20 23 15 6 2 8 23 51 85
2014 Language of service - Both English and French 28 28 24 14 4 0 1 18 57 149

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 28 11 10 9 0 0 69 20 73
2017 Language of service - Both English and French 40 28 12 11 10 0 0 67 20 131
2014 Language of service - English only 41 17 21 8 11 1 0 59 20 85
2014 Language of service - Both English and French 42 34 6 7 10 1 1 77 17 149

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 43 9 7 4 0 0 79 12 73
2017 Language of service - Both English and French 50 29 6 8 6 0 0 79 14 131
2014 Language of service - English only 37 37 13 11 1 1 0 75 12 85
2014 Language of service - Both English and French 39 38 6 11 5 0 0 78 16 148

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 36 18 8 7 4 0 66 16 71
2017 Language of service - Both English and French 36 34 13 7 3 5 1 75 11 132
2014 Language of service - English only 41 37 12 5 3 2 0 80 8 84
2014 Language of service - Both English and French 42 28 14 4 3 7 1 77 7 149

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 38 13 11 2 5 0 72 14 73
2017 Language of service - Both English and French 32 46 9 9 4 0 0 79 12 132
2014 Language of service - English only 39 36 12 4 3 5 0 79 8 85
2014 Language of service - Both English and French 36 37 14 3 5 5 1 77 9 149
2011 Language of service - English only 29 38 19 8 6 1 0 67 14 121
2011 Language of service - Both English and French 31 36 16 7 6 3 0 70 13 221

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 37 17 8 4 0 0 71 12 73
2017 Language of service - Both English and French 42 31 12 8 6 0 0 74 14 132
2014 Language of service - English only 45 33 7 8 5 1 0 79 14 85
2014 Language of service - Both English and French 40 41 9 5 4 0 1 82 9 148
2011 Language of service - English only 34 38 15 8 5 0 0 72 13 121
2011 Language of service - Both English and French 38 33 13 8 7 0 0 71 15 221
2008 Language of service - English only 34 38 13 11 5 0 0 72 15 126
2008 Language of service - Both English and French 35 37 14 9 4 2 0 73 13 189

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 39 14 12 8 3 5 64 21 73
2017 Language of service - Both English and French 29 25 12 7 14 7 6 62 25 131
2014 Language of service - English only 26 37 13 5 10 1 8 70 16 85
2014 Language of service - Both English and French 27 33 12 8 11 4 5 67 21 149

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 43 11 1 3 4 0 84 5 73
2017 Language of service - Both English and French 42 36 13 5 2 2 0 80 7 132
2014 Language of service - English only 37 41 10 7 1 3 0 82 8 85
2014 Language of service - Both English and French 33 42 16 4 3 3 0 77 6 149
2011 Language of service - English only 36 45 11 4 2 2 0 82 6 121
2011 Language of service - Both English and French 42 36 13 3 4 2 0 80 7 220

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 19 6 1 5 1 72 8 73
2017 Language of service - Both English and French 34 39 14 5 5 3 1 76 10 132
2014 Language of service - English only 31 36 18 10 1 4 0 70 12 85
2014 Language of service - Both English and French 21 41 16 13 6 3 0 63 20 149
2011 Language of service - English only 20 40 18 6 10 5 1 63 17 120
2011 Language of service - Both English and French 33 34 10 6 11 6 0 72 17 221
2008 Language of service - English only 31 33 13 6 10 4 2 69 18 127
2008 Language of service - Both English and French 33 31 13 10 7 4 1 68 18 189

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 34 27 12 5 3 0 55 17 73
2017 Language of service - Both English and French 30 26 13 15 8 8 1 61 25 132
2014 Language of service - English only 17 31 23 13 12 3 1 50 26 85
2014 Language of service - Both English and French 12 25 29 16 12 6 1 40 29 149
2011 Language of service - English only 19 35 25 7 11 3 0 56 19 121
2011 Language of service - Both English and French 20 33 19 8 15 4 1 56 23 217

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 21 15 18 24 5 0 39 45 73
2017 Language of service - Both English and French 18 23 12 13 26 6 2 44 43 132
2014 Language of service - English only 12 16 20 20 19 11 1 32 45 85
2014 Language of service - Both English and French 9 16 22 17 21 13 3 30 44 149
2011 Language of service - English only 12 22 19 17 23 5 2 37 42 121
2011 Language of service - Both English and French 10 18 16 17 23 12 6 33 48 220

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 39 7 13 2 0 0 78 15 73
2017 Language of service - Both English and French 33 50 2 11 4 0 0 83 15 132
2014 Language of service - English only 44 39 7 7 3 0 0 83 11 85
2014 Language of service - Both English and French 29 48 6 11 5 0 1 78 16 149
2011 Language of service - English only 47 46 1 5 2 0 0 92 7 120
2011 Language of service - Both English and French 41 42 5 7 5 0 0 83 12 220
2008 Language of service - English only 37 52 2 9 1 0 0 88 10 126
2008 Language of service - Both English and French 46 44 4 4 2 0 0 90 6 189

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 30 7 14 8 0 0 72 22 73
2017 Language of service - Both English and French 34 35 7 16 6 0 2 70 23 132
2014 Language of service - English only 41 30 9 13 6 0 0 72 19 85
2014 Language of service - Both English and French 26 38 11 11 13 0 1 64 25 148
2011 Language of service - English only 43 33 8 10 6 0 0 76 16 120
2011 Language of service - Both English and French 41 32 9 9 9 0 0 74 18 220

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 41 1 10 3 0 0 86 13 72
2017 Language of service - Both English and French 49 38 5 5 2 0 1 87 7 132
2014 Language of service - English only 48 31 12 4 4 1 0 80 8 85
2014 Language of service - Both English and French 40 37 14 7 2 0 0 77 9 149

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 17 1 1 0 2 5 98 1 72
2017 Language of service - Both English and French 63 27 3 6 1 1 0 91 7 131
2014 Language of service - English only 77 11 6 0 2 0 3 91 2 85
2014 Language of service - Both English and French 54 29 8 6 2 0 1 83 9 149
2011 Language of service - English only 86 12 1 2 0 0 0 98 2 119
2011 Language of service - Both English and French 66 19 4 6 5 1 0 85 11 220
2008 Language of service - English only 83 13 1 1 3 0 0 95 4 126
2008 Language of service - Both English and French 66 21 3 5 3 1 0 88 8 188

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 17 1 1 0 2 7 97 1 73
2017 Language of service - Both English and French 48 25 8 11 8 0 0 73 19 132
2014 Language of service - English only 84 9 3 1 1 1 1 95 2 85
2014 Language of service - Both English and French 48 20 6 15 11 0 1 69 26 149
2011 Language of service - English only 81 13 2 2 2 0 0 95 4 120
2011 Language of service - Both English and French 55 20 4 10 10 1 0 76 21 219
2008 Language of service - English only 77 13 5 2 2 1 0 91 5 126
2008 Language of service - Both English and French 59 19 4 15 4 0 0 78 19 188

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 13 2 2 0 2 7 95 3 72
2017 Language of service - Both English and French 60 18 7 7 7 1 1 79 14 131
2014 Language of service - English only 77 12 6 0 0 1 4 94 0 85
2014 Language of service - Both English and French 55 21 4 11 8 0 1 78 19 149
2011 Language of service - English only 72 12 5 1 2 0 7 91 3 121
2011 Language of service - Both English and French 58 18 3 9 10 0 2 78 19 221
2008 Language of service - English only 80 6 5 1 4 0 4 90 4 127
2008 Language of service - Both English and French 56 21 4 6 7 1 4 82 14 189

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 6 7 1 0 2 7 91 1 72
2017 Language of service - Both English and French 73 15 5 2 4 1 2 90 6 132
2014 Language of service - English only 85 5 6 0 0 1 3 94 0 85
2014 Language of service - Both English and French 68 17 5 3 5 0 1 86 9 149
2011 Language of service - English only 78 10 5 2 2 0 2 91 4 121
2011 Language of service - Both English and French 66 15 4 4 8 0 3 83 12 221
2008 Language of service - English only 84 6 1 1 3 1 4 95 4 127
2008 Language of service - Both English and French 74 8 2 5 7 0 4 85 12 187

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 10 9 2 0 2 7 88 2 73
2017 Language of service - Both English and French 49 20 11 8 7 2 2 72 17 132
2014 Language of service - English only 69 13 9 2 1 0 6 86 4 85
2014 Language of service - Both English and French 41 23 13 12 8 0 3 67 20 149

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 11 6 0 0 7 8 93 0 73
2017 Language of service - Both English and French 58 23 6 5 1 4 3 87 7 132
2014 Language of service - English only 67 14 9 1 0 3 6 89 1 85
2014 Language of service - Both English and French 54 27 10 4 1 3 2 85 5 149
2011 Language of service - English only 72 14 6 2 1 3 2 91 3 121
2011 Language of service - Both English and French 58 18 7 6 5 5 2 81 12 221
2008 Language of service - English only 68 19 4 1 3 3 3 91 4 126
2008 Language of service - Both English and French 61 23 8 4 2 1 1 86 7 188

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 17 83 73
2017 Language of service - Both English and French 22 78 132
2014 Language of service - English only 23 77 85
2014 Language of service - Both English and French 23 77 149

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 13
2017 Language of service - Both English and French 55 30
2014 Language of service - English only 25 20
2014 Language of service - Both English and French 54 34

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 13
2017 Language of service - Both English and French 77 30
2014 Language of service - English only 64 20
2014 Language of service - Both English and French 78 34

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2014 Language of service - English only 0 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2017 Language of service - Both English and French 0 30
2014 Language of service - English only 0 20
2014 Language of service - Both English and French 0 34

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 30
2014 Language of service - Both English and French 0 34

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 13
2017 Language of service - Both English and French 32 30
2014 Language of service - English only 34 20
2014 Language of service - Both English and French 39 34

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 56 30
2014 Language of service - English only 49 20
2014 Language of service - Both English and French 55 34

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 13
2017 Language of service - Both English and French 45 30
2014 Language of service - Both English and French 62 34

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 50 30
2014 Language of service - English only 32 20
2014 Language of service - Both English and French 41 34

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 53 30
2014 Language of service - Both English and French 35 34

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 13
2017 Language of service - Both English and French 44 30
2014 Language of service - English only 51 20
2014 Language of service - Both English and French 65 34

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 13
2017 Language of service - Both English and French 38 30
2014 Language of service - English only 37 20
2014 Language of service - Both English and French 39 34

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 49 30
2014 Language of service - English only 48 20
2014 Language of service - Both English and French 54 34

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 27 30
2014 Language of service - English only 30 20
2014 Language of service - Both English and French 41 34

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 15 34

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 13
2017 Language of service - Both English and French 65 30
2014 Language of service - English only 45 20
2014 Language of service - Both English and French 49 34

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 30
2014 Language of service - Both English and French 39 34

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2017 Language of service - Both English and French 0 30

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 27 30
2014 Language of service - English only 23 20
2014 Language of service - Both English and French 27 34

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 31 34

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 19 30
2014 Language of service - Both English and French 26 34

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 20 34

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 30
2014 Language of service - English only 35 20
2014 Language of service - Both English and French 26 34

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 28

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 19

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 19 32

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 28

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 32

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 24 28
2014 Language of service - Both English and French 25 32

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 28
2014 Language of service - Both English and French 40 32

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 13
2017 Language of service - Both English and French 46 28
2014 Language of service - English only 63 19
2014 Language of service - Both English and French 55 32

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2017 Language of service - Both English and French 0 28
2014 Language of service - English only 0 19
2014 Language of service - Both English and French 0 32

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 13
2017 Language of service - Both English and French 54 28
2014 Language of service - English only 57 19
2014 Language of service - Both English and French 50 32

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 13
2017 Language of service - Both English and French 88 12 30

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 14 22 13 9 21 4 42 30 73
2017 Language of service - Both English and French 13 17 19 6 10 28 8 47 24 132
2014 Language of service - English only 21 14 24 8 10 18 4 45 24 85
2014 Language of service - Both English and French 8 14 20 10 6 34 9 38 27 149

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 32 23 8 4 8 2 62 13 72
2017 Language of service - Both English and French 27 33 17 6 8 9 1 66 15 132
2014 Language of service - English only 29 24 19 10 7 10 2 60 18 85
2014 Language of service - Both English and French 15 28 20 10 5 19 3 55 19 149
2011 Language of service - English only 25 36 21 10 3 4 1 64 14 120
2011 Language of service - Both English and French 23 33 24 5 8 7 0 60 14 221

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 9 91 73
2017 Language of service - Both English and French 7 93 132
2014 Language of service - English only 12 88 85
2014 Language of service - Both English and French 10 90 149

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 49 14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 78 11
2014 Language of service - Both English and French 79 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11
2014 Language of service - Both English and French 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11
2014 Language of service - Both English and French 0 14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 34 14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 36 14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 53 11
2014 Language of service - Both English and French 45 14

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 35 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 52 11
2014 Language of service - Both English and French 39 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11
2014 Language of service - Both English and French 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 56 11
2014 Language of service - Both English and French 76 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 6 27 8 3 30 5 43 16 73
2017 Language of service - Both English and French 16 18 18 1 3 37 7 60 8 132
2014 Language of service - English only 21 14 27 6 2 27 3 51 11 85
2014 Language of service - Both English and French 10 14 23 5 1 34 12 45 12 149

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 27 23 7 2 11 0 64 10 73
2017 Language of service - Both English and French 30 27 19 2 3 17 2 71 5 132
2014 Language of service - English only 26 28 20 5 3 17 1 66 10 85
2014 Language of service - Both English and French 15 31 21 6 1 22 4 62 9 149
2011 Language of service - English only 35 37 16 3 2 6 0 78 5 121
2011 Language of service - Both English and French 33 34 15 1 6 11 0 75 8 221

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 18 82 73
2017 Language of service - Both English and French 21 79 132
2014 Language of service - English only 24 76 85
2014 Language of service - Both English and French 16 84 148

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 67 33 13
2017 Language of service - Both English and French 87 13 29
2014 Language of service - English only 65 35 21
2014 Language of service - Both English and French 83 17 24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 40 9 5 0 0 5 86 5 25
2014 Language of service - English only 51 29 6 14 0 0 0 80 14 14
2014 Language of service - Both English and French 49 38 0 6 6 0 0 88 12 20

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 50 15 6 4 0 2 75 10 72
2017 Language of service - Both English and French 30 52 7 4 2 1 6 87 6 132
2014 Language of service - English only 29 49 8 9 0 5 0 83 9 85
2014 Language of service - Both English and French 19 56 12 9 2 0 2 76 11 147
2011 Language of service - English only 22 54 9 9 4 0 2 78 13 121
2011 Language of service - Both English and French 23 51 9 9 3 1 4 78 12 221
2008 Language of service - English only 24 53 11 7 2 2 1 79 9 127
2008 Language of service - Both English and French 27 49 11 6 2 1 3 79 9 189

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 21 34 9 6 22 4 34 20 72
2017 Language of service - Both English and French 12 20 18 7 7 26 11 49 22 132
2014 Language of service - English only 9 25 22 12 8 21 3 44 27 85
2014 Language of service - Both English and French 7 22 25 5 6 20 16 45 17 149
2011 Language of service - English only 6 22 29 8 10 22 3 38 24 120
2011 Language of service - Both English and French 5 19 23 9 7 29 8 38 26 221

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 17 1 1 6 2 79 2 73
2017 Language of service - Both English and French 44 27 7 6 3 6 6 81 11 132
2014 Language of service - English only 25 38 19 4 4 9 0 70 9 85
2014 Language of service - Both English and French 29 39 12 4 4 11 1 77 10 149
2011 Language of service - English only 28 32 15 6 3 14 2 72 10 121
2011 Language of service - Both English and French 33 30 12 5 4 12 4 75 11 221
2008 Language of service - English only 32 36 14 2 4 10 2 77 7 127
2008 Language of service - Both English and French 36 33 10 7 1 10 3 79 9 189

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 33 29 8 3 8 2 56 12 72
2017 Language of service - Both English and French 29 31 12 8 6 8 6 69 17 131
2014 Language of service - English only 17 35 20 7 6 16 0 62 14 85
2014 Language of service - Both English and French 21 34 17 7 4 16 1 66 13 149
2011 Language of service - English only 18 32 17 5 3 22 3 67 10 120
2011 Language of service - Both English and French 25 28 14 6 7 16 4 66 16 221
2008 Language of service - English only 38 26 13 9 6 7 1 69 17 127
2008 Language of service - Both English and French 31 33 13 9 3 8 4 72 13 189
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 24 5 8 2 1 0 85 10 73
2017 Language of service - Both English and French 53 22 12 5 9 0 0 75 13 132

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 21 13 3 2 1 0 82 5 73
2017 Language of service - Both English and French 59 18 11 1 10 1 0 77 12 131

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 45 14 4 4 4 0 77 8 73
2017 Language of service - Both English and French 32 42 9 11 5 2 0 75 16 132

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 36 18 14 13 1 0 55 27 73
2017 Language of service - Both English and French 13 43 14 17 11 2 0 57 29 132

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 23 18 16 21 0 4 43 39 72
2017 Language of service - Both English and French 15 15 23 22 23 0 1 30 46 132

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 24 24 15 17 0 3 43 32 73
2017 Language of service - Both English and French 17 30 24 16 12 1 0 48 28 132

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 36 16 12 4 0 5 65 18 72
2017 Language of service - Both English and French 26 23 26 15 9 1 0 49 24 130

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 17 25 21 20 0 2 32 42 73
2017 Language of service - Both English and French 10 17 33 17 22 1 1 27 40 132

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 32 7 11 8 0 5 72 20 73
2017 Language of service - Both English and French 34 30 19 4 5 2 6 69 10 130

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 35 19 19 9 0 2 52 29 72
2017 Language of service - Both English and French 25 25 20 18 11 1 0 50 30 131

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 22 18 26 9 0 2 46 36 72
2017 Language of service - Both English and French 21 28 26 14 11 1 1 49 25 130

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 11 22 8 0 2 59 30 72
2017 Language of service - Both English and French 18 24 27 16 12 1 2 43 29 131

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 36 10 11 12 0 2 66 24 72
2017 Language of service - Both English and French 17 26 24 19 13 1 0 43 32 131

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 21 11 9 0 3 58 20 72
2017 Language of service - Both English and French 29 30 23 11 4 1 2 61 15 131

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 35 13 7 4 0 3 76 11 73
2017 Language of service - Both English and French 47 22 16 7 5 1 2 71 13 132

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 13 5 7 2 1 3 85 10 73
2017 Language of service - Both English and French 61 20 7 2 5 3 3 85 8 132

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 33 10 6 4 0 2 80 10 72
2017 Language of service - Both English and French 52 30 7 4 3 1 3 86 7 132

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 20 14 5 2 2 2 78 8 73
2017 Language of service - Both English and French 48 25 8 8 8 0 2 75 17 131

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 10 3 1 0 0 29 94 2 72
2017 Language of service - Both English and French 41 13 6 4 1 0 35 84 7 132

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 27 6 4 3 0 6 86 7 72
2017 Language of service - Both English and French 62 24 3 2 1 0 8 93 4 131

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 16 4 8 11 0 3 77 19 73
2017 Language of service - Both English and French 60 20 4 4 7 0 5 84 12 132

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 19 11 2 2 0 4 85 4 71
2017 Language of service - Both English and French 49 26 11 5 4 1 5 79 10 132

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 25 41 16 11 1 2 29 28 73
2017 Language of service - Both English and French 8 34 38 15 5 0 0 42 20 131

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 19 45 19 2 1 2 22 31 73
2017 Language of service - Both English and French 9 19 42 23 6 0 1 29 28 131
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 23 24 6 14 4 0 31 69 73
2017 Language of service - Both English and French 23 17 21 16 19 2 1 24 76 132

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 50
2017 Language of service - Both English and French 34 96

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 50
2017 Language of service - Both English and French 41 96

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 50
2017 Language of service - Both English and French 29 96

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 68 50
2017 Language of service - Both English and French 58 96

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 50
2017 Language of service - Both English and French 13 96

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 50
2017 Language of service - Both English and French 32 96

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 4 45 19 5 4 22 50
2017 Language of service - Both English and French 2 26 26 11 6 28 93

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 14 8 17 41 4 10 23 68 49
2017 Language of service - Both English and French 9 13 16 20 33 2 8 24 59 96

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 14 4 8 69 2 4 15 81 50
2017 Language of service - Both English and French 2 5 10 27 55 0 1 8 82 96
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