2017 Public Service Employee Survey Results by Theme for Canadian Nuclear Safety Commission by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 45 13 3 6 0 0 77 10 62
2017 Language of service - Both English and French 45 42 10 3 1 0 0 86 4 125
2014 Language of service - English only 25 52 13 2 8 0 0 77 10 48
2014 Language of service - Both English and French 36 44 16 4 1 0 0 79 5 110
2011 Language of service - English only 35 46 8 10 1 0 0 81 11 72
2011 Language of service - Both English and French 48 35 10 3 4 0 0 83 6 108
2008 Language of service - English only 49 29 7 12 3 0 0 78 14 69
2008 Language of service - Both English and French 37 44 11 6 2 0 0 81 8 100

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 39 10 16 10 0 0 65 26 62
2017 Language of service - Both English and French 36 38 18 5 4 0 0 74 9 125

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 27 6 2 2 0 0 90 3 62
2017 Language of service - Both English and French 63 29 6 1 0 1 0 93 1 124
2014 Language of service - English only 60 31 6 0 2 0 0 92 2 48
2014 Language of service - Both English and French 70 24 5 2 0 0 0 94 2 110
2011 Language of service - English only 68 24 6 1 1 0 0 92 3 72
2011 Language of service - Both English and French 69 21 7 2 1 0 0 90 3 108

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 39 8 8 3 0 0 81 11 62
2017 Language of service - Both English and French 50 40 9 2 0 0 0 90 2 124
2014 Language of service - English only 27 52 13 4 4 0 0 79 8 48
2014 Language of service - Both English and French 50 41 7 1 1 0 0 91 2 110
2011 Language of service - English only 43 44 6 4 3 0 0 88 7 72
2011 Language of service - Both English and French 52 36 6 2 4 0 0 88 6 108
2008 Language of service - English only 57 32 9 1 1 0 0 88 3 69
2008 Language of service - Both English and French 55 35 5 2 3 0 0 90 5 100

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 33 21 5 8 0 0 66 13 61
2017 Language of service - Both English and French 52 33 13 2 1 0 0 85 2 123
2014 Language of service - English only 23 33 29 8 6 0 0 56 15 48
2014 Language of service - Both English and French 48 38 9 5 1 0 0 86 6 110
2011 Language of service - English only 25 39 24 8 4 0 0 64 13 72
2011 Language of service - Both English and French 50 31 13 2 4 0 0 81 6 106

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 45 8 15 6 0 0 71 21 62
2017 Language of service - Both English and French 51 33 10 6 0 0 0 84 6 125
2014 Language of service - English only 27 29 31 10 2 0 0 56 13 48
2014 Language of service - Both English and French 48 34 10 5 2 0 1 83 7 110
2011 Language of service - English only 25 43 15 13 4 0 0 68 17 72
2011 Language of service - Both English and French 49 36 9 3 3 0 0 85 6 108
2008 Language of service - English only 38 37 16 4 4 0 0 75 9 68
2008 Language of service - Both English and French 46 38 8 6 2 0 0 84 8 100

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 27 13 18 13 3 0 55 32 62
2017 Language of service - Both English and French 43 28 14 7 2 6 0 75 9 125
2014 Language of service - English only 31 29 29 4 6 0 0 60 10 48
2014 Language of service - Both English and French 45 24 15 7 4 3 1 72 12 110
2011 Language of service - English only 21 40 24 7 7 1 0 62 14 72
2011 Language of service - Both English and French 41 32 15 6 5 1 0 74 11 108
2008 Language of service - English only 36 29 14 6 4 10 0 73 11 69
2008 Language of service - Both English and French 41 31 14 7 3 3 1 75 10 100
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 39 7 7 11 0 0 75 18 61
2017 Language of service - Both English and French 55 26 10 6 1 2 1 83 7 125
2014 Language of service - English only 46 23 6 13 13 0 0 69 25 48
2014 Language of service - Both English and French 46 32 10 8 2 0 1 79 11 110
2011 Language of service - English only 28 41 10 13 7 1 0 70 20 71
2011 Language of service - Both English and French 45 31 8 6 6 2 2 79 13 108
2008 Language of service - English only 38 21 18 13 7 1 1 61 21 68
2008 Language of service - Both English and French 43 26 15 7 4 3 2 73 12 100

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 39 0 6 13 0 0 81 19 62
2017 Language of service - Both English and French 48 32 10 5 3 1 1 82 8 124
2014 Language of service - English only 36 36 8 9 11 0 0 73 19 47
2014 Language of service - Both English and French 50 26 10 9 4 0 2 77 13 110
2011 Language of service - English only 25 37 15 18 3 1 0 63 21 72
2011 Language of service - Both English and French 40 34 8 10 6 0 1 75 17 108
2008 Language of service - English only 35 32 10 13 9 0 0 68 22 68
2008 Language of service - Both English and French 38 30 14 13 3 1 1 69 16 100

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 29 8 6 11 0 0 74 18 62
2017 Language of service - Both English and French 54 29 9 5 2 1 1 84 7 125
2014 Language of service - English only 40 36 6 10 6 2 0 77 17 48
2014 Language of service - Both English and French 49 28 9 11 2 0 0 77 13 110

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 45 13 11 13 6 0 60 26 62
2017 Language of service - Both English and French 23 34 17 14 7 4 0 60 23 125
2014 Language of service - English only 19 31 19 19 10 2 0 51 30 48
2014 Language of service - Both English and French 23 33 15 22 4 3 0 58 26 110
2011 Language of service - English only 21 24 31 11 6 8 0 48 18 72
2011 Language of service - Both English and French 28 31 19 13 5 4 1 62 18 108

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 40 21 13 18 2 0 48 31 62
2017 Language of service - Both English and French 29 29 20 16 5 2 0 58 21 125
2014 Language of service - English only 17 33 21 19 10 0 0 50 29 48
2014 Language of service - Both English and French 24 35 19 14 8 0 0 59 22 110
2011 Language of service - English only 15 33 15 15 18 3 0 50 34 72
2011 Language of service - Both English and French 31 34 15 12 6 1 0 66 19 108
2008 Language of service - English only 14 33 17 17 16 1 0 49 34 69
2008 Language of service - Both English and French 21 40 18 12 6 2 0 63 19 99

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 39 19 18 15 3 0 47 33 62
2017 Language of service - Both English and French 21 29 22 12 9 7 1 54 23 125
2014 Language of service - English only 13 29 27 17 15 0 0 41 31 48
2014 Language of service - Both English and French 20 34 25 13 6 1 0 55 19 110
2011 Language of service - English only 4 34 23 21 14 4 0 40 37 71
2011 Language of service - Both English and French 19 38 18 17 5 3 1 60 22 108
2008 Language of service - English only 6 29 17 17 23 7 0 38 44 69
2008 Language of service - Both English and French 9 45 18 20 6 2 0 55 27 100

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 26 27 21 10 5 0 39 32 62
2017 Language of service - Both English and French 30 29 20 12 5 4 0 62 18 125
2014 Language of service - English only 18 21 19 21 15 6 0 42 38 48
2014 Language of service - Both English and French 27 34 18 13 7 1 0 61 20 110
2011 Language of service - English only 7 41 20 15 7 10 0 53 25 71
2011 Language of service - Both English and French 27 33 16 15 4 6 0 63 20 107
2008 Language of service - English only 9 38 10 14 20 9 0 51 38 69
2008 Language of service - Both English and French 20 34 22 10 7 6 1 58 18 100

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 35 11 27 11 5 0 47 41 62
2017 Language of service - Both English and French 27 35 19 14 3 2 0 64 17 124
2014 Language of service - English only 10 27 25 27 10 0 0 37 38 48
2014 Language of service - Both English and French 26 32 17 18 7 0 0 58 24 110
2011 Language of service - English only 4 37 19 21 15 3 0 43 37 72
2011 Language of service - Both English and French 17 40 20 19 4 1 0 57 22 108
2008 Language of service - English only 10 36 12 28 12 3 0 48 40 69
2008 Language of service - Both English and French 15 35 19 18 12 1 0 51 30 100
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 29 16 21 18 0 0 45 39 62
2017 Language of service - Both English and French 27 40 15 12 5 1 0 68 17 125
2014 Language of service - English only 10 25 29 23 13 0 0 35 36 48
2014 Language of service - Both English and French 27 32 19 15 7 0 0 59 22 110
2011 Language of service - English only 13 35 21 22 10 0 0 47 32 72
2011 Language of service - Both English and French 27 42 17 7 7 0 0 69 15 108

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 53 8 13 6 0 0 73 19 62
2017 Language of service - Both English and French 41 40 12 6 1 0 0 81 7 125

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 21 19 18 26 8 0 32 47 62
2017 Language of service - Both English and French 18 25 18 18 10 8 2 48 32 125
2014 Language of service - English only 4 16 17 25 21 17 0 25 55 48
2014 Language of service - Both English and French 14 25 13 22 19 7 0 41 45 110

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 3 10 10 0 0 77 19 62
2017 Language of service - Both English and French 46 34 12 3 2 2 1 82 6 125
2014 Language of service - English only 36 31 13 19 2 0 0 67 21 48
2014 Language of service - Both English and French 42 35 12 6 4 0 1 78 11 110
2011 Language of service - English only 25 40 11 17 7 0 0 65 24 72
2011 Language of service - Both English and French 34 39 9 11 6 0 1 74 17 108
2008 Language of service - English only 31 24 16 12 13 4 0 57 26 68
2008 Language of service - Both English and French 37 31 11 12 7 0 2 69 19 100

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 38 5 9 9 0 0 76 19 21
2014 Language of service - Both English and French 24 29 9 17 17 0 4 55 35 30

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 15 15 11 2 2 58 27 62
2017 Language of service - Both English and French 41 42 10 6 1 2 0 84 7 125
2014 Language of service - English only 27 29 23 13 8 0 0 56 21 48
2014 Language of service - Both English and French 33 45 15 5 3 0 0 78 8 109
2011 Language of service - English only 25 49 13 10 4 0 0 74 14 72
2011 Language of service - Both English and French 38 39 6 10 6 0 1 78 16 108
2008 Language of service - English only 25 41 10 17 4 1 1 67 22 69
2008 Language of service - Both English and French 44 37 8 5 3 2 1 84 8 100

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 26 15 16 15 6 0 52 33 62
2017 Language of service - Both English and French 37 31 10 10 3 10 0 75 14 125
2014 Language of service - English only 18 29 17 21 6 8 0 52 30 48
2014 Language of service - Both English and French 41 30 12 7 6 4 0 74 14 109
2011 Language of service - English only 35 34 13 8 4 6 0 73 13 71
2011 Language of service - Both English and French 44 25 9 7 7 6 2 74 16 108
2008 Language of service - English only 32 25 16 12 9 6 1 61 22 69
2008 Language of service - Both English and French 43 28 11 7 4 5 2 76 12 100

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 56 8 13 5 0 2 74 18 62
2017 Language of service - Both English and French 45 42 6 6 1 0 0 86 7 125
2014 Language of service - English only 23 46 17 10 4 0 0 69 15 48
2014 Language of service - Both English and French 48 32 9 8 3 0 0 80 11 110
2011 Language of service - English only 32 40 8 14 6 0 0 72 19 72
2011 Language of service - Both English and French 47 31 10 6 3 0 2 80 9 108
2008 Language of service - English only 22 46 13 10 9 0 0 68 19 69
2008 Language of service - Both English and French 36 39 9 11 3 0 2 77 14 100

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 40 6 5 3 0 0 85 8 62
2017 Language of service - Both English and French 53 37 6 4 0 1 0 90 4 125
2014 Language of service - English only 36 52 6 4 2 0 0 87 6 48
2014 Language of service - Both English and French 49 36 9 5 0 0 1 86 5 110
2011 Language of service - English only 47 40 7 6 0 0 0 88 6 72
2011 Language of service - Both English and French 52 31 11 2 3 0 1 84 5 107
2008 Language of service - English only 54 30 7 6 3 0 0 84 9 69
2008 Language of service - Both English and French 52 33 8 5 2 0 0 85 7 100

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 34 8 3 3 0 0 85 7 61
2017 Language of service - Both English and French 64 27 5 2 1 1 0 92 3 125
2014 Language of service - English only 50 25 19 2 4 0 0 75 6 48
2014 Language of service - Both English and French 63 25 8 4 0 0 0 88 4 110
2011 Language of service - English only 64 26 6 4 0 0 0 90 4 72
2011 Language of service - Both English and French 55 33 5 5 3 0 0 88 7 108
2008 Language of service - English only 52 39 3 3 3 0 0 91 6 69
2008 Language of service - Both English and French 48 41 6 3 2 0 0 89 5 100

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 26 21 31 5 0 0 44 35 62
2017 Language of service - Both English and French 43 35 9 7 2 2 0 81 10 124
2014 Language of service - English only 18 25 25 17 15 0 0 43 31 48
2014 Language of service - Both English and French 40 32 11 10 5 0 1 74 16 110
2011 Language of service - English only 22 31 18 19 10 0 0 53 29 72
2011 Language of service - Both English and French 38 30 15 6 6 6 0 72 13 108
2008 Language of service - English only 22 35 23 12 9 0 0 57 20 69
2008 Language of service - Both English and French 31 45 11 6 6 1 0 76 12 98

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 23 15 23 29 2 0 33 52 62
2017 Language of service - Both English and French 27 33 14 10 10 2 3 63 22 125
2014 Language of service - English only 4 15 17 29 31 2 2 19 63 48
2014 Language of service - Both English and French 18 30 17 16 15 1 4 50 32 110
2011 Language of service - English only 15 21 15 17 25 3 4 39 45 72
2011 Language of service - Both English and French 20 28 18 16 13 2 4 50 31 107
2008 Language of service - English only 10 29 13 12 33 1 1 40 46 69
2008 Language of service - Both English and French 13 38 13 19 12 1 4 54 33 100

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 60 6 8 8 0 0 77 16 62
2017 Language of service - Both English and French 45 35 13 6 1 0 0 81 6 124
2014 Language of service - English only 8 61 16 4 10 0 0 69 15 48
2014 Language of service - Both English and French 34 42 9 11 4 0 0 76 15 110
2011 Language of service - English only 25 46 12 11 6 0 0 71 17 72
2011 Language of service - Both English and French 40 37 11 6 5 1 0 78 10 107

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 42 15 15 6 0 0 65 21 62
2017 Language of service - Both English and French 44 36 15 4 1 0 1 80 5 124
2014 Language of service - English only 19 33 20 19 8 0 0 52 27 48
2014 Language of service - Both English and French 42 34 13 8 3 0 0 76 11 110

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 50 8 11 5 0 0 76 16 62
2017 Language of service - Both English and French 43 42 10 5 1 0 0 85 6 124
2014 Language of service - English only 17 39 19 19 6 0 0 56 25 48
2014 Language of service - Both English and French 40 45 6 6 2 0 0 85 8 110
2011 Language of service - English only 32 44 10 14 0 0 0 76 14 72
2011 Language of service - Both English and French 44 37 11 4 5 0 0 81 8 108

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 47 18 15 10 2 0 57 25 62
2017 Language of service - Both English and French 27 40 23 6 1 2 1 69 7 125

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 42 10 8 3 0 2 79 11 62
2017 Language of service - Both English and French 55 30 3 8 3 0 0 86 11 125
2014 Language of service - English only 39 27 15 15 4 0 0 67 19 48
2014 Language of service - Both English and French 56 25 11 4 4 0 1 81 8 110
2011 Language of service - English only 44 39 6 7 4 0 0 83 11 72
2011 Language of service - Both English and French 51 28 9 8 4 0 0 79 12 108

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 35 2 13 5 0 2 80 18 62
2017 Language of service - Both English and French 49 16 9 8 6 1 11 74 16 125
2014 Language of service - English only 25 38 8 19 10 0 0 62 29 48
2014 Language of service - Both English and French 39 29 5 11 7 1 8 75 20 110
2011 Language of service - English only 39 30 4 23 3 0 1 70 26 71
2011 Language of service - Both English and French 47 21 5 6 8 0 13 79 16 108
2008 Language of service - English only 38 38 1 10 9 1 3 79 20 69
2008 Language of service - Both English and French 46 23 3 7 10 3 7 78 19 99

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 42 21 8 3 0 2 67 11 62
2017 Language of service - Both English and French 33 37 17 8 6 0 0 70 13 125
2014 Language of service - English only 25 41 27 4 2 0 0 67 6 48
2014 Language of service - Both English and French 27 44 17 9 2 1 0 72 11 110
2011 Language of service - English only 22 49 21 6 3 0 0 71 8 72
2011 Language of service - Both English and French 24 36 25 10 5 0 0 60 15 108
2008 Language of service - English only 19 39 28 12 1 0 1 59 13 69
2008 Language of service - Both English and French 18 36 21 16 9 0 0 54 25 100

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 21 11 11 8 0 0 69 19 62
2017 Language of service - Both English and French 47 29 5 8 2 2 6 83 11 125
2014 Language of service - English only 52 19 8 13 8 0 0 71 21 48
2014 Language of service - Both English and French 54 25 8 5 5 0 3 82 10 110
2011 Language of service - English only 40 33 11 8 6 1 0 75 14 72
2011 Language of service - Both English and French 50 27 8 4 6 3 3 81 10 108

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 24 37 39 62
2017 Language of service - Both English and French 26 38 37 125
2014 Language of service - English only 19 36 46 48
2014 Language of service - Both English and French 22 42 37 110
2011 Language of service - English only 22 46 32 72
2011 Language of service - Both English and French 22 48 30 108

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 27 33 33 7 0 0 15
2017 Language of service - Both English and French 22 25 28 9 6 9 32
2014 Language of service - Both English and French 23 21 34 13 9999 9 24
2011 Language of service - English only 31 25 38 6 9999 0 16
2011 Language of service - Both English and French 25 33 21 17 9999 4 24
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 42 10 6 3 0 0 81 10 62
2017 Language of service - Both English and French 52 34 10 2 2 0 0 86 4 125
2014 Language of service - English only 29 41 21 0 9 0 0 70 9 47
2014 Language of service - Both English and French 56 35 6 3 0 0 0 91 3 110
2011 Language of service - English only 32 44 15 7 1 0 0 76 8 72
2011 Language of service - Both English and French 51 41 6 1 1 1 0 93 2 108
2008 Language of service - English only 51 29 10 9 1 0 0 80 10 69
2008 Language of service - Both English and French 51 41 3 4 1 0 0 92 5 100

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 55 8 10 5 0 0 77 15 62
2017 Language of service - Both English and French 46 39 11 2 1 1 0 86 2 125
2014 Language of service - English only 19 43 17 8 13 0 0 62 21 48
2014 Language of service - Both English and French 54 33 10 1 2 0 0 87 3 110
2011 Language of service - English only 31 35 15 12 6 1 0 66 18 72
2011 Language of service - Both English and French 42 40 11 4 3 1 0 82 7 108

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 27 35 27 3 0 3 31 33 60
2017 Language of service - Both English and French 8 19 34 24 9 2 4 35 29 125
2014 Language of service - English only 10 27 48 13 0 0 2 13 38 48
2014 Language of service - Both English and French 6 28 36 23 4 0 3 28 36 110
2011 Language of service - English only 6 33 44 12 4 0 0 17 39 72
2011 Language of service - Both English and French 11 24 32 23 7 1 3 30 36 106
2008 Language of service - English only 9 38 29 16 9 0 0 25 46 69
2008 Language of service - Both English and French 12 29 39 13 5 0 2 18 42 100

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 15 28 37 8 2 3 47 23 60
2017 Language of service - Both English and French 2 10 25 34 22 3 3 61 13 125
2014 Language of service - English only 9 9 32 34 13 0 4 49 18 47
2014 Language of service - Both English and French 1 12 19 42 24 1 2 68 13 109
2011 Language of service - English only 3 22 29 29 15 1 0 45 25 72
2011 Language of service - Both English and French 4 13 20 30 25 2 7 60 18 107
2008 Language of service - English only 9 22 36 12 19 1 1 31 31 69
2008 Language of service - Both English and French 4 19 30 32 11 2 2 45 24 100

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 28 37 8 3 0 2 12 51 60
2017 Language of service - Both English and French 8 23 36 17 13 1 2 31 32 125
2014 Language of service - English only 17 25 40 12 4 0 2 17 43 48
2014 Language of service - Both English and French 15 25 31 22 4 1 2 28 40 110
2011 Language of service - English only 24 25 32 17 3 0 0 19 49 72
2011 Language of service - Both English and French 19 20 31 14 11 1 5 27 41 107
2008 Language of service - English only 17 28 23 20 7 1 3 29 47 69
2008 Language of service - Both English and French 14 31 27 18 6 3 1 25 47 100

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 14 36 37 7 0 2 45 19 59
2017 Language of service - Both English and French 3 13 33 34 14 2 1 49 16 125
2014 Language of service - English only 4 25 31 27 10 2 0 38 30 48
2014 Language of service - Both English and French 6 16 30 35 12 0 1 47 22 107
2011 Language of service - English only 4 19 35 32 10 0 0 42 24 72
2011 Language of service - Both English and French 6 16 29 30 15 1 5 47 23 108
2008 Language of service - English only 3 19 25 35 17 1 0 53 22 69
2008 Language of service - Both English and French 10 15 37 27 9 0 2 37 26 100

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 22 18 23 5 0 3 29 52 60
2017 Language of service - Both English and French 9 18 32 25 11 2 3 38 29 125
2014 Language of service - English only 15 25 31 21 6 0 2 28 40 48
2014 Language of service - Both English and French 14 23 29 22 10 1 1 33 38 110
2011 Language of service - English only 6 25 36 28 6 0 0 33 31 72
2011 Language of service - Both English and French 10 25 29 17 16 0 3 34 37 107
2008 Language of service - English only 13 23 28 23 12 1 0 35 37 69
2008 Language of service - Both English and French 14 19 30 26 9 0 2 36 34 100

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 25 28 13 0 5 44 30 60
2017 Language of service - Both English and French 2 13 23 33 22 3 4 59 16 125
2014 Language of service - English only 4 2 23 44 15 2 10 67 7 48
2014 Language of service - Both English and French 3 5 25 39 23 4 2 65 9 110
2011 Language of service - English only 1 7 24 46 19 1 1 67 9 72
2011 Language of service - Both English and French 3 9 24 33 21 2 7 60 13 107
2008 Language of service - English only 4 17 26 22 25 6 0 49 23 69
2008 Language of service - Both English and French 7 14 22 41 10 2 3 54 22 99

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 21 37 10 3 0 3 13 48 62
2017 Language of service - Both English and French 7 19 34 23 10 5 2 36 28 124
2014 Language of service - English only 19 25 39 8 4 0 4 13 46 48
2014 Language of service - Both English and French 8 19 40 20 10 2 2 31 28 110

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 3 13 15 0 2 69 28 62
2017 Language of service - Both English and French 49 32 4 11 2 2 1 83 13 125
2014 Language of service - English only 33 27 15 15 10 0 0 60 25 48
2014 Language of service - Both English and French 39 34 10 8 8 0 0 74 16 110

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 53 5 13 8 0 0 74 21 62
2017 Language of service - Both English and French 49 38 7 6 0 0 0 87 6 125
2014 Language of service - English only 38 36 8 10 8 0 0 73 19 48
2014 Language of service - Both English and French 36 46 10 5 3 0 0 83 8 110

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 32 18 0 8 6 0 72 9 62
2017 Language of service - Both English and French 53 32 9 2 0 4 0 89 2 123
2014 Language of service - English only 31 39 19 6 2 2 0 72 9 48
2014 Language of service - Both English and French 60 31 7 0 0 1 0 93 0 110

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 45 10 10 6 2 2 73 17 62
2017 Language of service - Both English and French 47 40 9 2 1 2 0 89 2 125
2014 Language of service - English only 27 46 13 13 2 0 0 73 15 48
2014 Language of service - Both English and French 60 27 8 4 0 1 0 88 4 110
2011 Language of service - English only 24 44 21 7 4 0 0 68 11 72
2011 Language of service - Both English and French 37 46 7 4 2 3 1 87 6 108

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 44 11 11 5 0 0 73 16 62
2017 Language of service - Both English and French 52 36 8 3 1 0 0 88 4 125
2014 Language of service - English only 40 33 17 8 2 0 0 73 10 48
2014 Language of service - Both English and French 60 25 13 3 0 0 0 85 3 110
2011 Language of service - English only 39 35 15 8 3 0 0 74 11 72
2011 Language of service - Both English and French 52 35 7 2 4 0 0 87 6 108
2008 Language of service - English only 35 42 10 9 3 1 0 78 12 69
2008 Language of service - Both English and French 39 43 13 3 2 0 0 82 5 100

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 35 18 13 16 2 0 52 30 62
2017 Language of service - Both English and French 27 35 17 10 6 3 2 65 17 125
2014 Language of service - English only 27 23 21 13 10 4 2 53 25 48
2014 Language of service - Both English and French 28 29 19 14 7 1 2 59 22 110

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 37 3 5 5 0 0 87 10 62
2017 Language of service - Both English and French 49 40 6 2 1 2 0 91 2 125
2014 Language of service - English only 50 36 4 8 2 0 0 85 10 48
2014 Language of service - Both English and French 49 37 9 4 1 0 0 87 5 110
2011 Language of service - English only 44 36 15 4 0 0 0 81 4 72
2011 Language of service - Both English and French 55 32 6 1 1 6 0 92 2 108

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 33 10 7 7 0 3 76 14 61
2017 Language of service - Both English and French 46 37 9 4 1 2 1 86 5 125
2014 Language of service - English only 35 40 13 6 2 4 0 78 9 48
2014 Language of service - Both English and French 51 35 8 4 0 1 1 88 4 110
2011 Language of service - English only 43 36 12 6 1 1 0 80 7 72
2011 Language of service - Both English and French 43 37 3 10 3 1 3 83 14 107
2008 Language of service - English only 33 42 13 7 1 0 3 78 9 69
2008 Language of service - Both English and French 43 30 13 6 5 2 1 75 11 100

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 34 19 8 3 5 2 67 12 62
2017 Language of service - Both English and French 32 34 20 5 2 5 2 71 8 125
2014 Language of service - English only 25 36 15 15 10 0 0 60 25 48
2014 Language of service - Both English and French 38 31 16 10 2 3 0 71 12 109
2011 Language of service - English only 18 33 25 17 3 3 1 54 20 72
2011 Language of service - Both English and French 25 36 16 10 7 5 1 65 19 108

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 16 23 18 24 0 2 34 43 62
2017 Language of service - Both English and French 19 26 24 8 10 10 2 52 21 125
2014 Language of service - English only 8 27 19 17 25 4 0 37 44 48
2014 Language of service - Both English and French 25 28 18 11 13 4 1 55 26 110
2011 Language of service - English only 11 22 22 21 8 15 0 39 34 72
2011 Language of service - Both English and French 19 17 25 13 9 10 7 43 27 108

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 50 3 13 2 0 0 82 15 62
2017 Language of service - Both English and French 40 54 2 2 2 0 0 94 4 125
2014 Language of service - English only 33 43 4 17 2 0 0 77 19 48
2014 Language of service - Both English and French 45 41 5 8 2 0 0 85 10 110
2011 Language of service - English only 33 51 4 10 1 0 0 85 11 72
2011 Language of service - Both English and French 40 51 3 5 2 0 0 91 6 108
2008 Language of service - English only 20 65 1 12 1 0 0 86 13 69
2008 Language of service - Both English and French 35 47 4 8 6 0 0 82 14 100

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 44 0 5 5 0 0 90 10 62
2017 Language of service - Both English and French 46 40 6 6 2 0 0 86 9 125
2014 Language of service - English only 40 25 12 21 2 0 0 65 23 48
2014 Language of service - Both English and French 54 25 8 7 6 0 0 79 13 110
2011 Language of service - English only 36 32 12 14 6 0 0 68 19 72
2011 Language of service - Both English and French 46 39 7 7 2 0 0 85 8 106

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 27 5 8 0 0 2 87 8 62
2017 Language of service - Both English and French 65 34 1 1 0 0 0 98 1 125
2014 Language of service - English only 43 46 4 4 2 0 0 90 6 48
2014 Language of service - Both English and French 70 20 6 2 2 0 0 90 4 110

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 27 2 0 0 0 0 98 0 62
2017 Language of service - Both English and French 64 19 9 4 2 1 1 84 7 125
2014 Language of service - English only 71 17 8 2 2 0 0 87 4 48
2014 Language of service - Both English and French 68 22 6 5 0 0 0 90 5 110
2011 Language of service - English only 82 10 3 4 0 0 1 93 4 72
2011 Language of service - Both English and French 69 24 3 2 3 0 0 93 5 108
2008 Language of service - English only 76 19 0 3 1 0 0 96 4 68
2008 Language of service - Both English and French 56 25 3 9 4 2 1 84 13 100

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 10 2 0 5 0 2 93 5 62
2017 Language of service - Both English and French 54 19 8 13 4 0 2 75 17 125
2014 Language of service - English only 69 17 10 2 2 0 0 85 4 48
2014 Language of service - Both English and French 61 19 8 10 2 0 0 80 12 110
2011 Language of service - English only 81 11 3 3 0 0 3 94 3 72
2011 Language of service - Both English and French 57 24 6 8 5 0 0 81 13 108
2008 Language of service - English only 84 13 1 0 0 0 1 99 0 68
2008 Language of service - Both English and French 57 20 4 11 7 0 1 78 18 100

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 13 0 2 3 0 2 95 5 61
2017 Language of service - Both English and French 59 18 8 9 4 0 2 79 13 125
2014 Language of service - English only 71 14 8 0 2 0 4 89 2 48
2014 Language of service - Both English and French 66 10 8 8 6 0 1 77 15 110
2011 Language of service - English only 76 7 8 1 1 0 6 88 3 72
2011 Language of service - Both English and French 60 14 5 11 8 0 2 75 20 108
2008 Language of service - English only 74 10 7 1 3 0 4 88 5 69
2008 Language of service - Both English and French 52 19 10 5 13 0 1 72 18 100

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 10 5 0 2 0 3 93 2 62
2017 Language of service - Both English and French 73 14 6 3 2 0 2 89 5 125
2014 Language of service - English only 83 4 4 0 4 0 4 91 4 48
2014 Language of service - Both English and French 77 12 4 6 1 0 1 89 7 110
2011 Language of service - English only 78 10 4 1 0 0 7 94 1 72
2011 Language of service - Both English and French 69 13 5 6 4 0 4 85 11 108
2008 Language of service - English only 84 6 1 1 0 1 6 97 2 69
2008 Language of service - Both English and French 71 14 2 6 6 0 1 86 12 100

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 26 3 5 2 0 5 90 7 62
2017 Language of service - Both English and French 51 21 14 9 3 0 2 73 12 125
2014 Language of service - English only 63 16 10 2 2 2 4 84 4 48
2014 Language of service - Both English and French 53 21 13 9 2 0 3 76 11 110

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 16 5 5 2 2 0 89 7 62
2017 Language of service - Both English and French 66 23 5 4 2 0 1 89 6 125
2014 Language of service - English only 71 19 4 0 0 4 2 96 0 48
2014 Language of service - Both English and French 66 19 8 5 1 1 1 86 5 109
2011 Language of service - English only 75 14 3 0 1 1 6 96 1 72
2011 Language of service - Both English and French 61 22 7 5 1 2 2 86 6 107
2008 Language of service - English only 71 19 6 0 3 0 1 91 3 69
2008 Language of service - Both English and French 57 24 7 8 3 1 0 82 11 100

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 23 77 62
2017 Language of service - Both English and French 14 86 125
2014 Language of service - English only 26 74 47
2014 Language of service - Both English and French 22 78 110

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 64 14
2017 Language of service - Both English and French 30 17
2014 Language of service - English only 67 12
2014 Language of service - Both English and French 56 24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 14
2017 Language of service - Both English and French 82 17
2014 Language of service - English only 67 12
2014 Language of service - Both English and French 46 24

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 0 24

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 0 24

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 14
2014 Language of service - English only 42 12
2014 Language of service - Both English and French 41 24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 30 17
2014 Language of service - English only 42 12
2014 Language of service - Both English and French 25 24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 64 14
2017 Language of service - Both English and French 35 17
2014 Language of service - English only 42 12
2014 Language of service - Both English and French 31 24

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 14
2017 Language of service - Both English and French 47 17
2014 Language of service - Both English and French 46 24

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 14
2014 Language of service - English only 42 12
2014 Language of service - Both English and French 32 24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 14
2017 Language of service - Both English and French 65 17
2014 Language of service - English only 58 12
2014 Language of service - Both English and French 51 24

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 14
2014 Language of service - English only 67 12
2014 Language of service - Both English and French 28 24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 14
2014 Language of service - English only 50 12
2014 Language of service - Both English and French 30 24

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 47 17
2014 Language of service - Both English and French 33 24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 71 14
2017 Language of service - Both English and French 41 17
2014 Language of service - Both English and French 68 24

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 14
2014 Language of service - Both English and French 30 24

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2014 Language of service - Both English and French 25 24

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2014 Language of service - English only 0 12

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 17
2014 Language of service - Both English and French 20 24

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11
2014 Language of service - Both English and French 24 21

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17
2014 Language of service - Both English and French 0 21

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 14
2017 Language of service - Both English and French 30 17

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 14
2017 Language of service - Both English and French 65 17
2014 Language of service - English only 64 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11
2014 Language of service - Both English and French 0 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 14
2017 Language of service - Both English and French 65 17
2014 Language of service - English only 64 11
2014 Language of service - Both English and French 57 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 17

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 14
2017 Language of service - Both English and French 89 11 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 15 19 11 23 5 38 42 62
2017 Language of service - Both English and French 17 14 28 6 3 24 7 45 14 125
2014 Language of service - English only 10 10 31 8 13 21 6 28 29 48
2014 Language of service - Both English and French 23 23 17 10 6 17 5 58 20 110

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 40 16 8 5 13 0 67 15 62
2017 Language of service - Both English and French 28 30 24 7 1 8 2 65 9 125
2014 Language of service - English only 21 29 25 8 6 10 0 56 16 48
2014 Language of service - Both English and French 41 23 15 8 5 7 0 69 15 110
2011 Language of service - English only 29 39 13 14 0 4 1 72 15 72
2011 Language of service - Both English and French 34 35 16 6 5 5 0 73 11 108

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 13 87 62
2017 Language of service - Both English and French 6 94 125
2014 Language of service - English only 15 85 48

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 10 19 5 3 37 6 51 14 62
2017 Language of service - Both English and French 19 14 18 1 2 40 7 62 5 125
2014 Language of service - English only 10 8 29 6 2 29 15 33 15 48
2014 Language of service - Both English and French 26 16 19 2 1 27 10 66 5 110

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 36 16 3 3 15 0 73 8 61
2017 Language of service - Both English and French 34 27 17 2 0 17 3 77 2 124
2014 Language of service - English only 19 29 17 10 2 21 2 62 16 48
2014 Language of service - Both English and French 37 30 19 3 0 9 2 75 4 110
2011 Language of service - English only 35 40 15 4 3 3 0 77 7 72
2011 Language of service - Both English and French 38 39 12 1 1 9 0 85 2 108

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 18 82 62
2017 Language of service - Both English and French 10 90 125
2014 Language of service - English only 19 81 48
2014 Language of service - Both English and French 4 96 109

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 73 27 11
2017 Language of service - Both English and French 92 8 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 45 18 18 9 9 0 0 64 18 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 48 5 3 2 2 2 90 5 62
2017 Language of service - Both English and French 19 41 13 5 3 2 17 74 10 125
2014 Language of service - English only 25 58 8 6 0 0 2 85 6 48
2014 Language of service - Both English and French 17 42 13 4 0 6 18 78 5 110
2011 Language of service - English only 26 54 8 6 0 0 6 85 6 72
2011 Language of service - Both English and French 18 32 8 5 4 2 31 75 13 108
2008 Language of service - English only 17 59 10 3 0 1 9 85 3 69
2008 Language of service - Both English and French 22 26 10 5 3 1 33 73 12 100

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 31 21 16 11 13 0 44 31 62
2017 Language of service - Both English and French 15 15 19 11 3 25 11 47 23 124
2014 Language of service - English only 8 29 17 21 6 10 8 46 34 48
2014 Language of service - Both English and French 13 25 18 4 3 23 15 61 11 110
2011 Language of service - English only 7 35 22 11 11 10 4 48 26 72
2011 Language of service - Both English and French 10 18 21 5 4 20 22 48 15 108

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 34 13 5 3 5 2 78 9 62
2017 Language of service - Both English and French 38 28 12 1 0 7 13 84 1 125
2014 Language of service - English only 29 33 13 8 0 13 4 75 10 48
2014 Language of service - Both English and French 34 24 10 1 1 11 19 83 3 110
2011 Language of service - English only 32 33 15 8 3 4 4 71 12 72
2011 Language of service - Both English and French 24 23 12 1 2 8 29 76 4 107
2008 Language of service - English only 29 41 10 1 0 12 7 86 2 69
2008 Language of service - Both English and French 25 27 7 0 0 10 31 88 0 100

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 40 13 13 11 6 2 60 26 62
2017 Language of service - Both English and French 26 25 18 3 2 13 13 69 8 125
2014 Language of service - English only 15 29 15 15 6 17 4 55 26 48
2014 Language of service - Both English and French 22 32 12 3 0 14 17 78 4 110
2011 Language of service - English only 15 39 25 7 1 8 4 62 10 72
2011 Language of service - Both English and French 22 19 12 5 2 12 29 69 11 108
2008 Language of service - English only 17 29 13 16 3 12 10 59 24 69
2008 Language of service - Both English and French 28 22 10 2 1 9 28 79 5 100
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 21 6 13 8 0 0 73 21 62
2017 Language of service - Both English and French 61 20 12 4 2 1 1 82 6 125

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 23 10 8 6 2 0 75 15 62
2017 Language of service - Both English and French 61 21 10 5 1 2 1 84 6 125

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 60 15 2 3 3 2 80 5 62
2017 Language of service - Both English and French 48 42 5 2 2 2 0 92 3 125

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 50 11 11 13 2 0 64 25 62
2017 Language of service - Both English and French 22 50 14 10 2 1 0 73 12 125

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 45 13 11 0 0 2 75 11 62
2017 Language of service - Both English and French 43 29 17 6 3 0 2 74 9 125

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 29 27 13 18 3 0 40 32 62
2017 Language of service - Both English and French 10 34 26 17 13 0 0 43 30 125

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 26 11 3 3 0 58 15 62
2017 Language of service - Both English and French 19 43 17 15 5 0 1 63 20 125

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 13 21 15 21 5 0 41 37 62
2017 Language of service - Both English and French 14 30 23 14 15 2 1 46 30 125

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 39 16 8 0 2 0 75 8 62
2017 Language of service - Both English and French 36 26 16 10 6 0 6 65 18 125

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 37 27 8 8 2 0 56 16 62
2017 Language of service - Both English and French 31 29 22 15 2 1 0 60 18 124

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 26 24 19 10 2 2 45 30 62
2017 Language of service - Both English and French 32 35 19 9 2 1 2 69 12 124

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 29 24 18 10 2 2 47 28 62
2017 Language of service - Both English and French 28 34 21 12 4 1 0 63 16 124

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 34 20 10 16 2 0 53 27 61
2017 Language of service - Both English and French 30 37 22 9 2 0 0 67 11 124

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 40 18 13 6 2 0 62 20 62
2017 Language of service - Both English and French 33 38 16 10 3 0 0 71 13 124

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 27 13 2 5 0 0 81 6 62
2017 Language of service - Both English and French 67 20 8 2 1 1 1 89 3 125

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 21 11 3 3 0 2 82 7 61
2017 Language of service - Both English and French 71 15 4 3 1 0 6 92 4 125

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 39 7 5 5 0 0 84 10 61
2017 Language of service - Both English and French 51 35 9 3 1 0 2 87 4 124

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 24 6 6 15 0 0 73 21 62
2017 Language of service - Both English and French 57 23 6 10 3 0 2 81 13 125

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 11 0 3 0 0 34 95 5 61
2017 Language of service - Both English and French 56 12 5 2 0 0 24 90 3 125

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 20 13 3 3 0 5 79 7 61
2017 Language of service - Both English and French 63 20 10 1 1 0 6 88 2 125

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 18 8 2 0 0 2 90 2 61
2017 Language of service - Both English and French 69 13 5 3 4 1 6 87 8 125

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 40 18 2 5 0 5 75 7 62
2017 Language of service - Both English and French 52 29 13 2 3 0 2 82 5 125

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 31 37 10 11 2 0 41 21 62
2017 Language of service - Both English and French 12 30 41 11 6 0 0 42 18 125

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 23 44 20 2 2 2 22 32 61
2017 Language of service - Both English and French 7 19 42 22 7 1 1 30 27 125
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 24 16 5 5 6 2 46 54 62
2017 Language of service - Both English and French 50 27 13 3 3 3 0 52 48 125

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 30
2017 Language of service - Both English and French 21 57

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 30
2017 Language of service - Both English and French 18 57

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 30
2017 Language of service - Both English and French 11 57

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 30
2017 Language of service - Both English and French 35 57

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 30
2017 Language of service - Both English and French 7 57

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 30
2017 Language of service - Both English and French 54 57

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 10 66 10 3 3 7 29
2017 Language of service - Both English and French 22 62 9 2 2 4 55

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 19 16 19 6 6 3 54 29 31
2017 Language of service - Both English and French 41 26 9 5 3 3 12 80 10 58

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 6 23 0 6 16 29 47 12 31
2017 Language of service - Both English and French 17 19 10 2 12 2 38 60 23 58
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