2017 Public Service Employee Survey Results by Theme for Canadian Transportation Agency by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 35 11 7 0 0 0 82 7 33
2017 Non-supervisor 29 41 14 11 5 0 0 70 16 113
2014 Supervisor 43 34 10 9 4 0 0 77 13 48
2014 Non-supervisor 34 42 11 9 3 1 0 77 12 146
2011 Supervisor 50 40 8 2 0 0 0 90 2 53
2011 Non-supervisor 32 43 11 8 6 0 0 75 13 148
2008 Supervisor 54 25 6 6 8 0 0 79 15 48
2008 Non-supervisor 38 38 15 5 3 0 0 76 8 118

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 34 9 16 5 0 0 70 21 33
2017 Non-supervisor 35 37 7 10 11 0 0 73 20 113

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 30 7 0 0 0 0 93 0 33
2017 Non-supervisor 44 45 3 4 4 0 0 89 8 114
2014 Supervisor 64 27 4 2 2 0 0 92 4 48
2014 Non-supervisor 63 28 5 1 1 1 0 92 3 147
2011 Supervisor 67 29 4 0 0 0 0 96 0 53
2011 Non-supervisor 56 34 6 2 2 0 0 90 4 148

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 45 20 0 0 0 0 80 0 33
2017 Non-supervisor 45 31 10 11 4 0 0 76 14 114
2014 Supervisor 45 28 13 8 6 0 0 73 14 48
2014 Non-supervisor 40 37 11 8 3 1 0 78 12 147
2011 Supervisor 48 48 4 0 0 0 0 96 0 53
2011 Non-supervisor 43 40 7 6 4 0 0 83 10 148
2008 Supervisor 56 23 10 4 6 0 0 79 10 48
2008 Non-supervisor 47 33 14 6 1 0 0 80 7 118

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 34 8 6 11 0 0 75 17 33
2017 Non-supervisor 37 29 15 10 7 1 0 67 18 114
2014 Supervisor 38 38 8 10 6 0 0 76 17 48
2014 Non-supervisor 36 30 17 6 8 2 0 68 15 147
2011 Supervisor 42 35 12 10 2 0 0 77 11 53
2011 Non-supervisor 37 31 18 6 8 1 0 68 14 147

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 32 21 5 5 0 0 68 11 33
2017 Non-supervisor 40 26 13 11 9 0 0 67 20 114
2014 Supervisor 38 40 6 12 4 0 0 77 17 48
2014 Non-supervisor 36 35 12 9 7 0 0 72 16 146
2011 Supervisor 46 37 4 10 3 0 0 83 13 53
2011 Non-supervisor 37 32 15 8 7 1 0 70 15 145
2008 Supervisor 35 19 15 23 8 0 0 54 31 48
2008 Non-supervisor 28 38 17 13 4 0 0 66 17 118

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 5 31 3 17 0 2 48 20 33
2017 Non-supervisor 32 26 13 11 12 3 3 62 25 114
2014 Supervisor 33 31 10 13 10 0 3 66 24 48
2014 Non-supervisor 31 27 11 13 11 4 3 62 26 147
2011 Supervisor 39 29 8 17 5 2 0 69 23 53
2011 Non-supervisor 27 25 17 10 14 6 2 56 26 147
2008 Supervisor 33 15 13 23 13 2 2 50 37 48
2008 Non-supervisor 27 26 16 18 9 2 2 56 27 117
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 32 11 0 5 0 6 82 6 33
2017 Non-supervisor 67 19 7 2 3 0 1 87 5 114
2014 Supervisor 48 27 8 6 6 2 3 79 13 48
2014 Non-supervisor 52 29 9 3 5 3 0 83 8 147
2011 Supervisor 49 29 8 6 4 3 2 82 10 53
2011 Non-supervisor 40 31 12 7 5 3 1 75 12 147
2008 Supervisor 42 21 10 6 10 6 4 70 19 48
2008 Non-supervisor 44 28 11 9 8 0 0 73 16 117

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 17 15 7 5 0 6 71 13 33
2017 Non-supervisor 59 22 9 5 3 2 0 82 8 114
2014 Supervisor 52 18 10 11 6 0 3 72 18 48
2014 Non-supervisor 43 33 10 9 3 1 0 77 13 147
2011 Supervisor 47 21 9 15 6 0 2 69 21 53
2011 Non-supervisor 38 36 8 13 4 1 1 75 17 146
2008 Supervisor 38 25 8 13 13 0 4 65 26 48
2008 Non-supervisor 40 25 13 13 9 0 1 65 22 118

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 23 17 3 5 0 6 73 9 33
2017 Non-supervisor 71 16 6 3 3 1 0 88 6 114
2014 Supervisor 52 25 6 2 12 0 3 79 15 48
2014 Non-supervisor 53 27 11 6 3 0 0 81 9 147

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 36 14 5 8 6 0 72 13 33
2017 Non-supervisor 28 34 22 5 9 2 0 64 14 113
2014 Supervisor 29 29 19 12 8 2 0 60 21 48
2014 Non-supervisor 23 29 18 12 9 7 0 57 23 145
2011 Supervisor 40 39 11 6 2 2 0 81 8 53
2011 Non-supervisor 23 27 17 14 10 10 0 55 27 148

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 32 14 12 5 0 0 69 18 33
2017 Non-supervisor 27 32 20 14 7 0 0 59 21 114
2014 Supervisor 31 33 21 6 8 0 0 65 15 48
2014 Non-supervisor 24 27 21 14 11 2 0 52 26 147
2011 Supervisor 37 33 10 16 4 0 2 71 20 53
2011 Non-supervisor 29 24 24 9 12 1 0 54 22 148
2008 Supervisor 30 17 11 19 21 0 2 48 41 47
2008 Non-supervisor 25 31 21 9 12 1 0 57 21 118

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 28 15 15 9 0 0 61 24 33
2017 Non-supervisor 25 28 21 15 9 2 0 54 25 114
2014 Supervisor 33 36 16 8 6 0 0 69 15 48
2014 Non-supervisor 18 32 19 14 10 7 0 54 25 147
2011 Supervisor 31 44 9 10 4 2 0 77 14 53
2011 Non-supervisor 22 30 21 18 3 7 0 56 22 148
2008 Supervisor 19 27 15 25 15 0 0 46 40 48
2008 Non-supervisor 19 31 24 14 8 4 0 51 24 118

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 24 14 11 9 0 0 65 20 33
2017 Non-supervisor 29 29 14 12 11 4 0 60 25 114
2014 Supervisor 37 25 21 6 8 2 0 64 15 48
2014 Non-supervisor 27 26 13 16 10 9 0 58 28 147
2011 Supervisor 44 31 8 12 6 0 0 75 17 53
2011 Non-supervisor 28 33 18 8 8 5 0 64 16 148
2008 Supervisor 25 25 8 17 19 6 0 53 38 48
2008 Non-supervisor 24 28 14 17 11 5 1 55 30 118

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 42 13 0 14 0 0 72 14 33
2017 Non-supervisor 27 37 12 14 9 0 0 64 24 114
2014 Supervisor 21 39 10 21 6 2 0 62 28 48
2014 Non-supervisor 19 27 25 13 14 2 0 46 28 147
2011 Supervisor 22 44 9 20 6 0 0 65 25 53
2011 Non-supervisor 19 36 14 21 8 3 0 57 29 148
2008 Supervisor 19 23 10 23 25 0 0 42 48 48
2008 Non-supervisor 16 33 15 21 13 1 1 50 34 118
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 32 17 5 12 0 0 66 17 33
2017 Non-supervisor 40 34 13 9 4 0 0 74 13 113
2014 Supervisor 36 35 12 4 13 0 0 71 17 47
2014 Non-supervisor 29 29 20 15 8 0 0 57 23 147
2011 Supervisor 37 29 13 10 11 0 0 66 21 53
2011 Non-supervisor 27 37 13 12 8 1 1 66 21 148

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 41 12 11 3 0 0 74 15 33
2017 Non-supervisor 30 42 10 12 6 0 0 72 18 113

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 24 22 10 3 2 3 63 13 33
2017 Non-supervisor 11 21 18 10 3 27 9 51 21 114
2014 Supervisor 39 16 14 15 4 2 9 63 21 48
2014 Non-supervisor 13 21 21 13 12 16 4 42 31 147

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 35 9 6 5 0 6 78 13 33
2017 Non-supervisor 51 32 5 9 2 0 1 84 11 113
2014 Supervisor 42 31 12 4 8 0 3 75 13 48
2014 Non-supervisor 46 31 11 6 3 1 1 79 9 147
2011 Supervisor 41 32 9 6 9 0 2 75 15 53
2011 Non-supervisor 29 44 11 10 3 1 1 75 14 147
2008 Supervisor 27 40 6 10 10 2 4 71 22 48
2008 Non-supervisor 42 25 13 12 7 0 2 68 19 118

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 27 8 10 3 0 7 78 14 33
2014 Supervisor 33 27 11 2 4 6 18 78 8 48

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 33 10 2 0 0 0 88 2 33
2017 Non-supervisor 40 38 10 6 2 3 0 81 8 114
2014 Supervisor 48 31 4 15 0 0 3 81 15 48
2014 Non-supervisor 34 38 11 12 4 1 1 73 16 147
2011 Supervisor 50 31 6 14 0 0 0 81 14 53
2011 Non-supervisor 38 34 10 11 4 3 1 75 15 147
2008 Supervisor 56 23 8 4 4 2 2 83 9 48
2008 Non-supervisor 38 35 14 8 4 0 2 74 12 118

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 34 3 0 2 4 0 95 2 33
2017 Non-supervisor 36 28 11 7 7 10 2 72 16 114
2014 Supervisor 58 16 8 8 4 0 5 78 13 48
2014 Non-supervisor 33 21 16 11 7 12 2 62 20 147
2011 Supervisor 73 18 0 8 0 2 0 92 8 53
2011 Non-supervisor 36 21 10 11 9 11 2 66 23 148
2008 Supervisor 71 8 8 2 6 2 2 83 9 48
2008 Non-supervisor 41 23 13 12 7 4 1 67 20 118

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 30 3 13 0 0 0 84 13 33
2017 Non-supervisor 37 39 10 11 1 0 2 76 13 114
2014 Supervisor 54 20 8 10 4 0 3 76 15 48
2014 Non-supervisor 35 36 11 13 5 0 0 71 18 146
2011 Supervisor 54 35 6 2 2 0 2 90 4 53
2011 Non-supervisor 43 26 16 12 1 1 0 70 13 148
2008 Supervisor 60 21 10 2 6 0 0 81 8 48
2008 Non-supervisor 39 36 14 8 3 0 0 75 10 118

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 41 0 0 0 0 0 100 0 33
2017 Non-supervisor 38 42 6 11 3 0 0 80 14 114
2014 Supervisor 50 33 5 11 2 0 0 83 13 48
2014 Non-supervisor 39 38 11 8 3 1 0 78 10 147
2011 Supervisor 55 35 8 2 0 0 0 90 2 53
2011 Non-supervisor 44 34 14 5 3 0 0 78 8 148
2008 Supervisor 51 36 11 2 0 0 0 87 2 47
2008 Non-supervisor 39 43 10 4 3 0 0 82 8 118

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 31 3 0 0 0 0 97 0 33
2017 Non-supervisor 50 31 8 7 4 1 0 81 10 114
2014 Supervisor 62 23 4 6 4 0 0 85 11 48
2014 Non-supervisor 50 36 12 1 1 1 0 86 2 146
2011 Supervisor 69 31 0 0 0 0 0 100 0 53
2011 Non-supervisor 42 42 11 3 3 0 0 84 6 148
2008 Supervisor 54 42 4 0 0 0 0 96 0 48
2008 Non-supervisor 54 31 9 4 1 1 0 85 5 118

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 36 11 17 2 4 0 69 19 33
2017 Non-supervisor 36 40 8 8 6 2 0 78 14 114
2014 Supervisor 41 30 10 10 6 2 0 73 17 48
2014 Non-supervisor 31 37 14 5 10 1 1 70 16 147
2011 Supervisor 40 37 15 6 2 0 0 77 8 53
2011 Non-supervisor 35 34 9 12 7 3 0 71 20 148
2008 Supervisor 29 31 19 6 13 2 0 62 19 48
2008 Non-supervisor 31 26 15 18 8 1 1 59 26 118

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 19 14 20 19 2 5 43 42 33
2017 Non-supervisor 23 29 16 13 16 2 0 54 30 114
2014 Supervisor 20 21 8 27 13 0 11 46 45 48
2014 Non-supervisor 16 15 19 22 21 4 4 33 47 147
2011 Supervisor 24 20 8 27 13 0 9 48 43 53
2011 Non-supervisor 7 20 19 24 22 6 2 29 50 148
2008 Supervisor 13 11 9 15 38 0 15 28 63 47
2008 Non-supervisor 11 30 11 24 20 2 3 42 46 118

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 30 7 8 0 0 0 85 8 33
2017 Non-supervisor 33 40 9 13 3 0 1 74 17 113
2014 Supervisor 44 30 7 7 13 0 0 74 19 47
2014 Non-supervisor 27 41 16 10 6 0 0 68 16 147
2011 Supervisor 50 35 8 3 4 0 0 85 7 53
2011 Non-supervisor 36 34 15 6 7 0 1 71 14 148

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 28 11 2 5 0 0 81 8 33
2017 Non-supervisor 39 40 11 6 4 0 1 79 10 114
2014 Supervisor 54 19 11 6 10 0 0 73 17 48
2014 Non-supervisor 30 40 15 9 5 1 0 71 14 147

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 27 12 14 5 0 0 70 19 33
2017 Non-supervisor 43 32 12 9 4 0 0 75 13 113
2014 Supervisor 63 17 12 2 6 0 0 80 8 48
2014 Non-supervisor 37 36 14 8 5 1 0 73 13 147
2011 Supervisor 46 37 13 4 0 0 0 83 4 53
2011 Non-supervisor 39 40 11 7 2 0 1 80 9 148

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 46 12 2 5 0 0 81 8 33
2017 Non-supervisor 30 40 18 7 5 2 0 70 12 114

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 53 2 11 2 0 0 85 13 33
2017 Non-supervisor 65 24 6 2 2 0 0 90 4 114
2014 Supervisor 46 25 4 10 14 0 0 71 24 48
2014 Non-supervisor 47 32 14 4 3 0 0 80 7 147
2011 Supervisor 52 33 2 8 5 0 0 85 13 53
2011 Non-supervisor 53 30 6 5 4 1 1 85 9 148

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 13 9 8 24 0 25 46 43 33
2017 Non-supervisor 39 19 12 6 8 5 10 69 17 114
2014 Supervisor 34 12 4 12 17 0 20 58 37 48
2014 Non-supervisor 31 22 15 9 9 4 10 62 21 147
2011 Supervisor 25 13 14 12 9 0 27 53 29 53
2011 Non-supervisor 28 22 11 8 15 1 16 60 27 148
2008 Supervisor 27 10 6 8 19 2 27 53 38 48
2008 Non-supervisor 34 24 9 7 13 0 13 66 23 116

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 31 21 14 21 0 0 44 35 33
2017 Non-supervisor 48 37 9 2 3 0 1 86 5 114
2014 Supervisor 26 27 12 19 16 0 0 53 35 48
2014 Non-supervisor 37 39 14 7 2 1 1 77 9 146
2011 Supervisor 21 45 9 11 13 0 0 66 25 53
2011 Non-supervisor 51 33 11 3 1 0 1 85 5 147
2008 Supervisor 19 33 13 15 21 0 0 52 35 48
2008 Non-supervisor 31 38 16 11 3 0 0 69 14 118

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 14 13 5 0 0 9 79 6 33
2017 Non-supervisor 64 17 7 3 4 1 3 85 7 114
2014 Supervisor 40 14 10 6 21 2 7 59 30 48
2014 Non-supervisor 50 22 6 5 4 7 7 83 10 147
2011 Supervisor 36 31 11 6 8 0 9 73 15 53
2011 Non-supervisor 47 27 7 7 7 3 2 77 15 148

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 39 21 40 33
2017 Non-supervisor 35 34 31 114
2014 Supervisor 44 33 23 48
2014 Non-supervisor 24 42 34 147
2011 Supervisor 44 36 20 53
2011 Non-supervisor 30 34 36 148

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 6 8 86 0 0 0 14
2017 Non-supervisor 10 14 58 11 7 0 39
2014 Supervisor 34 15 51 0 9999 0 21
2014 Non-supervisor 20 21 51 0 9999 9 35
2011 Supervisor 21 12 57 4 9999 5 23
2011 Non-supervisor 13 20 55 0 9999 12 43
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 40 9 0 0 0 0 91 0 33
2017 Non-supervisor 40 42 8 5 4 0 0 83 10 112
2014 Supervisor 63 25 6 6 0 0 0 88 6 48
2014 Non-supervisor 46 36 11 3 3 1 0 83 6 147
2011 Supervisor 61 28 10 2 0 0 0 88 2 53
2011 Non-supervisor 46 40 8 2 3 1 0 87 5 147
2008 Supervisor 58 25 6 8 2 0 0 83 10 48
2008 Non-supervisor 43 42 8 7 0 1 0 85 7 118

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 31 0 5 3 0 0 91 9 33
2017 Non-supervisor 43 39 12 3 4 0 0 82 6 114
2014 Supervisor 67 21 12 0 0 0 0 88 0 48
2014 Non-supervisor 41 44 12 2 1 0 0 85 3 147
2011 Supervisor 56 33 6 4 2 0 0 89 6 53
2011 Non-supervisor 52 35 8 3 1 1 0 88 4 148

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 40 29 2 12 0 0 14 57 33
2017 Non-supervisor 14 19 33 23 10 1 0 34 33 114
2014 Supervisor 12 28 31 14 15 0 0 28 41 48
2014 Non-supervisor 11 26 38 15 7 1 1 22 38 146
2011 Supervisor 6 22 33 24 14 0 0 39 29 53
2011 Non-supervisor 6 21 33 24 12 2 3 38 28 148
2008 Supervisor 17 27 29 17 8 0 2 26 45 48
2008 Non-supervisor 14 25 29 24 4 1 3 29 41 118

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 26 30 19 21 0 0 40 30 33
2017 Non-supervisor 13 12 34 21 19 2 1 40 25 112
2014 Supervisor 8 10 27 23 30 0 2 54 19 48
2014 Non-supervisor 9 13 26 29 17 1 4 49 23 146
2011 Supervisor 4 15 18 32 31 0 0 63 19 53
2011 Non-supervisor 5 9 20 32 27 4 3 65 14 148
2008 Supervisor 6 21 25 33 10 2 2 46 28 48
2008 Non-supervisor 10 20 23 25 14 4 3 42 33 118

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 12 27 35 18 0 4 55 17 33
2017 Non-supervisor 10 22 27 20 15 2 4 38 34 113
2014 Supervisor 12 21 27 27 14 0 0 40 33 48
2014 Non-supervisor 14 26 24 20 11 1 4 32 42 147
2011 Supervisor 10 13 32 24 21 0 0 45 23 53
2011 Non-supervisor 14 15 30 21 15 2 3 38 30 147
2008 Supervisor 17 10 42 19 10 0 2 30 28 48
2008 Non-supervisor 21 17 29 18 9 3 3 28 40 117

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 21 37 14 3 0 0 17 46 33
2017 Non-supervisor 11 11 30 19 25 2 1 46 23 113
2014 Supervisor 8 25 27 26 15 0 0 41 33 48
2014 Non-supervisor 7 17 33 26 14 1 2 41 25 146
2011 Supervisor 4 11 38 32 13 2 0 46 15 53
2011 Non-supervisor 5 10 24 36 20 2 2 59 16 148
2008 Supervisor 8 17 44 17 13 0 2 30 26 48
2008 Non-supervisor 9 12 33 30 13 2 2 45 21 116

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 38 27 6 5 0 0 11 62 33
2017 Non-supervisor 11 31 21 22 11 1 4 35 43 112
2014 Supervisor 29 35 13 6 15 2 0 22 65 48
2014 Non-supervisor 22 22 23 15 12 1 5 28 47 146
2011 Supervisor 19 26 33 11 7 2 2 19 47 53
2011 Non-supervisor 6 15 29 29 15 3 3 47 22 148
2008 Supervisor 17 29 33 10 2 6 2 14 50 48
2008 Non-supervisor 15 20 26 22 12 0 6 36 36 117

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 24 32 15 16 0 4 32 35 33
2017 Non-supervisor 13 15 21 27 18 2 3 48 30 113
2014 Supervisor 4 19 22 23 30 0 2 54 23 48
2014 Non-supervisor 4 7 29 32 22 3 3 57 12 146
2011 Supervisor 4 8 32 32 18 2 4 53 12 53
2011 Non-supervisor 3 10 30 29 19 6 3 53 14 147
2008 Supervisor 4 23 29 29 6 2 6 39 30 48
2008 Non-supervisor 14 15 28 15 19 5 3 38 31 118

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 13 36 31 13 0 0 44 21 33
2017 Non-supervisor 10 16 33 19 15 4 2 36 28 113
2014 Supervisor 6 26 37 11 17 0 2 29 33 48
2014 Non-supervisor 11 26 25 20 13 3 2 35 38 146

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 76 13 3 5 2 0 0 90 8 33
2017 Non-supervisor 56 27 7 6 4 0 0 83 10 114
2014 Supervisor 64 17 0 8 8 0 3 83 17 48
2014 Non-supervisor 47 27 9 9 7 1 0 75 16 147

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 23 3 2 0 0 0 95 2 33
2017 Non-supervisor 65 26 5 4 1 0 0 91 4 113
2014 Supervisor 58 25 4 4 6 0 3 85 10 48
2014 Non-supervisor 49 35 7 5 3 0 0 85 8 147

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 31 13 3 3 0 0 81 6 33
2017 Non-supervisor 44 31 16 1 1 6 0 80 2 114
2014 Supervisor 54 40 2 2 2 0 0 94 4 48
2014 Non-supervisor 44 37 15 1 0 3 0 84 1 147

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 21 11 8 3 0 0 78 11 33
2017 Non-supervisor 44 40 12 1 1 2 0 86 2 113
2014 Supervisor 53 33 2 6 4 2 0 87 11 48
2014 Non-supervisor 42 36 16 1 3 2 0 79 5 147
2011 Supervisor 46 35 8 5 4 2 0 83 9 53
2011 Non-supervisor 36 37 11 10 3 2 0 75 14 148

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 30 5 2 5 0 0 88 8 33
2017 Non-supervisor 51 36 5 5 2 0 0 87 8 113
2014 Supervisor 53 31 4 6 6 0 0 83 13 48
2014 Non-supervisor 46 34 10 7 3 0 0 81 9 147
2011 Supervisor 54 27 10 9 0 0 0 81 9 53
2011 Non-supervisor 49 32 8 9 3 0 0 81 12 148
2008 Supervisor 46 10 13 19 13 0 0 56 31 48
2008 Non-supervisor 37 38 14 7 4 0 0 75 11 118

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 27 10 6 2 0 3 82 8 33
2017 Non-supervisor 34 39 12 5 0 4 6 81 5 114
2014 Supervisor 51 26 8 0 10 0 5 81 11 48
2014 Non-supervisor 31 23 15 12 9 6 4 60 24 147

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 65 24 3 6 0 0 2 91 6 33
2017 Non-supervisor 54 31 8 4 2 2 0 86 6 114
2014 Supervisor 67 29 2 0 0 0 2 98 0 48
2014 Non-supervisor 46 44 5 1 2 2 0 92 3 146
2011 Supervisor 62 26 7 2 0 2 2 91 2 53
2011 Non-supervisor 49 34 8 4 1 5 0 87 5 148

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 70 13 5 3 5 4 0 86 9 33
2017 Non-supervisor 50 26 7 7 6 4 0 79 13 114
2014 Supervisor 61 19 8 0 10 2 0 81 11 48
2014 Non-supervisor 35 32 15 9 5 4 1 70 14 147
2011 Supervisor 54 23 13 4 3 0 2 79 7 53
2011 Non-supervisor 28 36 14 12 6 3 1 67 19 148
2008 Supervisor 35 29 10 8 13 4 0 67 22 48
2008 Non-supervisor 29 36 10 11 8 5 2 69 20 118

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 24 21 3 2 4 2 72 6 33
2017 Non-supervisor 27 32 23 9 3 5 0 63 13 114
2014 Supervisor 46 25 15 6 6 2 0 72 13 48
2014 Non-supervisor 24 31 22 5 7 9 2 63 13 147
2011 Supervisor 42 37 13 8 0 0 0 79 8 53
2011 Non-supervisor 17 34 15 14 7 12 1 58 24 148

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 12 15 14 11 5 12 52 30 33
2017 Non-supervisor 16 19 18 17 9 19 3 44 33 114
2014 Supervisor 23 13 20 12 13 8 11 44 31 48
2014 Non-supervisor 14 12 22 14 27 9 2 29 46 147
2011 Supervisor 29 18 11 16 11 9 5 55 32 53
2011 Non-supervisor 12 13 17 15 20 19 4 32 46 148

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 62 5 3 6 0 0 86 9 33
2017 Non-supervisor 48 44 1 6 1 0 0 92 7 114
2014 Supervisor 57 31 2 6 4 0 0 87 11 48
2014 Non-supervisor 39 47 5 7 1 0 0 86 8 147
2011 Supervisor 62 36 2 0 0 0 0 98 0 53
2011 Non-supervisor 49 36 6 7 3 1 0 85 9 148
2008 Supervisor 63 23 6 6 2 0 0 85 8 48
2008 Non-supervisor 47 42 4 5 1 0 0 90 6 118

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 80 18 2 0 0 0 0 98 0 33
2017 Non-supervisor 52 41 3 1 3 0 0 93 3 114
2014 Supervisor 80 18 2 0 0 0 0 98 0 48
2014 Non-supervisor 57 34 5 2 1 0 0 91 4 147
2011 Supervisor 78 16 4 2 0 0 0 94 2 53
2011 Non-supervisor 58 31 5 4 1 0 0 90 5 147

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 23 6 2 0 0 0 92 2 32
2017 Non-supervisor 62 29 7 0 2 0 0 91 2 113
2014 Supervisor 70 16 4 4 2 0 4 90 6 48
2014 Non-supervisor 51 34 7 5 1 1 1 86 6 147

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 73 16 9 0 3 0 0 89 3 33
2017 Non-supervisor 72 21 4 2 1 0 0 93 3 113
2014 Supervisor 76 16 6 2 0 0 0 92 2 48
2014 Non-supervisor 74 18 3 5 1 0 0 91 5 147
2011 Supervisor 84 14 0 2 0 0 0 98 2 53
2011 Non-supervisor 71 18 4 4 1 1 0 90 5 148
2008 Supervisor 75 17 4 4 0 0 0 92 4 48
2008 Non-supervisor 72 21 4 3 0 1 0 93 3 117

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 5 10 6 5 0 0 79 11 33
2017 Non-supervisor 57 18 8 10 7 0 0 75 17 114
2014 Supervisor 52 27 12 4 2 0 3 81 6 48
2014 Non-supervisor 54 21 10 8 7 0 1 76 15 147
2011 Supervisor 61 19 4 8 8 0 0 81 16 53
2011 Non-supervisor 56 23 7 9 3 0 1 80 13 148
2008 Supervisor 54 25 4 10 6 0 0 79 17 48
2008 Non-supervisor 56 20 6 14 4 0 0 76 18 118

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 9 3 4 5 0 0 88 9 33
2017 Non-supervisor 63 16 7 10 3 0 1 81 13 114
2014 Supervisor 77 8 8 4 0 0 3 88 4 48
2014 Non-supervisor 64 18 5 3 8 0 2 84 11 147
2011 Supervisor 77 11 6 4 2 0 0 88 6 53
2011 Non-supervisor 62 18 6 7 7 0 1 80 14 147
2008 Supervisor 68 15 6 6 2 0 2 85 9 47
2008 Non-supervisor 63 19 7 3 3 1 4 87 6 118

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 81 3 8 2 0 0 6 89 2 33
2017 Non-supervisor 83 9 2 4 1 0 1 93 5 114
2014 Supervisor 77 14 4 2 0 0 3 94 2 48
2014 Non-supervisor 78 13 3 1 4 0 2 93 4 147
2011 Supervisor 79 10 7 0 0 0 3 92 0 53
2011 Non-supervisor 72 15 4 5 1 1 3 90 6 147
2008 Supervisor 73 13 2 4 2 0 6 91 7 48
2008 Non-supervisor 79 13 4 2 1 1 1 93 3 117

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 82 10 3 5 0 0 0 92 5 33
2017 Non-supervisor 56 26 9 6 2 0 0 82 8 114
2014 Supervisor 53 26 10 4 2 0 5 83 6 48
2014 Non-supervisor 55 20 8 8 7 0 2 76 15 145

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 77 18 2 3 0 0 0 95 3 32
2017 Non-supervisor 67 23 4 3 1 2 1 92 4 114
2014 Supervisor 78 14 2 0 2 4 0 96 2 48
2014 Non-supervisor 67 25 4 1 1 1 1 94 1 147
2011 Supervisor 84 12 0 0 0 2 2 100 0 53
2011 Non-supervisor 72 21 4 2 0 1 1 94 2 148
2008 Supervisor 77 17 2 2 0 0 2 96 2 48
2008 Non-supervisor 62 25 7 3 0 1 3 90 3 117

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 13 87 33
2017 Non-supervisor 9 91 114
2014 Supervisor 21 79 48
2014 Non-supervisor 25 75 145

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 Supervisor 50 10
2014 Non-supervisor 32 37

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 65 10
2014 Supervisor 60 10
2014 Non-supervisor 73 37

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 0 37

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10
2014 Non-supervisor 0 37

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10
2014 Non-supervisor 0 37

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Supervisor 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 Supervisor 69 10
2014 Non-supervisor 32 37

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 Supervisor 60 10
2014 Non-supervisor 30 37

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 34 37

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 Supervisor 61 10
2014 Non-supervisor 38 37

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 33 37

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 Supervisor 100 10
2014 Non-supervisor 71 37

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 38 37

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10
2014 Non-supervisor 0 37

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 42 37

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 23 37

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 0 37

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 Supervisor 60 10
2014 Non-supervisor 48 37

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 20 37

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 19 37

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10
2014 Non-supervisor 16 37

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 16 37

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10
2014 Non-supervisor 0 37

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 62 10
2014 Non-supervisor 36 37

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 14 36

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 Supervisor 0 10
2014 Non-supervisor 20 36

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 14 36

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 36

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Supervisor 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Supervisor 0 10
2014 Non-supervisor 0 36

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 36 36

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 13 36

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Supervisor 60 10
2014 Non-supervisor 44 36

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 0 36

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Supervisor 71 10
2014 Non-supervisor 59 36

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 14 36

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 30 11 0 5 20 10 77 8 33
2017 Non-supervisor 11 12 22 5 3 35 11 43 16 114
2014 Supervisor 16 19 24 6 10 19 5 46 22 48
2014 Non-supervisor 12 11 14 12 15 30 5 36 42 146

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 32 14 0 5 3 0 80 6 33
2017 Non-supervisor 36 22 22 4 3 10 2 67 8 111
2014 Supervisor 34 25 21 6 10 4 0 61 17 48
2014 Non-supervisor 23 24 19 9 13 12 0 53 26 146
2011 Supervisor 46 31 8 6 9 0 0 77 15 53
2011 Non-supervisor 32 28 21 9 3 6 1 64 13 148

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Non-supervisor 4 96 146

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 9 17 0 5 31 9 62 9 33
2017 Non-supervisor 8 16 23 0 1 41 11 49 2 113
2014 Supervisor 27 18 15 4 2 25 9 69 9 48
2014 Non-supervisor 15 17 15 3 5 38 8 59 14 147

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 33 6 0 5 9 0 88 6 33
2017 Non-supervisor 25 38 18 1 2 14 2 75 4 114
2014 Supervisor 44 29 13 4 4 6 0 78 9 48
2014 Non-supervisor 28 25 18 3 4 21 2 69 9 147
2011 Supervisor 52 33 13 2 0 0 0 85 2 53
2011 Non-supervisor 36 34 16 4 2 9 0 76 6 148

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 14 86 114
2014 Supervisor 19 81 48
2014 Non-supervisor 12 88 147

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 89 11 16
2014 Non-supervisor 89 11 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-supervisor 68 25 0 0 0 7 0 100 0 14
2014 Non-supervisor 56 32 12 0 0 0 0 88 0 16

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 34 0 0 0 0 35 100 0 33
2017 Non-supervisor 25 43 15 2 5 2 8 75 8 114
2014 Supervisor 31 44 6 0 0 0 19 92 0 48
2014 Non-supervisor 23 55 10 2 3 2 5 84 5 147
2011 Supervisor 44 37 0 0 0 0 19 100 0 53
2011 Non-supervisor 28 48 10 6 3 1 4 80 9 147
2008 Supervisor 47 32 0 4 0 0 17 95 5 47
2008 Non-supervisor 28 54 10 3 1 0 3 85 4 118

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 13 13 0 0 31 23 71 0 33
2017 Non-supervisor 9 14 24 7 1 31 14 43 14 114
2014 Supervisor 6 12 21 4 4 23 29 39 18 48
2014 Non-supervisor 8 17 17 5 3 36 13 49 17 147
2011 Supervisor 21 17 17 4 2 30 9 62 10 53
2011 Non-supervisor 5 14 23 6 4 35 13 37 19 147

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 13 15 0 3 0 35 73 5 33
2017 Non-supervisor 40 32 9 0 0 10 8 88 0 113
2014 Supervisor 40 17 10 6 2 4 21 76 11 48
2014 Non-supervisor 42 35 5 3 0 10 5 90 3 147
2011 Supervisor 48 25 4 2 0 0 21 92 2 53
2011 Non-supervisor 40 29 8 6 1 13 3 82 8 147
2008 Supervisor 40 21 9 4 4 2 19 78 11 47
2008 Non-supervisor 40 39 8 5 1 4 3 85 6 118

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 16 8 4 3 0 32 78 11 33
2017 Non-supervisor 29 28 16 4 1 15 7 73 6 114
2014 Supervisor 40 21 10 2 4 4 19 79 8 48
2014 Non-supervisor 30 31 15 3 3 12 6 74 8 147
2011 Supervisor 42 31 6 0 0 2 19 93 0 53
2011 Non-supervisor 25 37 10 4 4 17 2 78 10 147
2008 Supervisor 31 19 17 13 6 4 10 59 22 48
2008 Non-supervisor 38 23 17 7 7 6 3 67 15 118
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 19 8 3 2 0 6 86 6 33
2017 Non-supervisor 73 14 5 2 4 0 1 88 6 114

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 28 13 6 2 0 6 77 9 33
2017 Non-supervisor 73 16 6 1 2 1 0 90 3 114

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 25 16 2 0 0 0 82 2 33
2017 Non-supervisor 46 37 9 4 4 1 0 83 8 114

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 30 20 25 5 0 0 50 30 33
2017 Non-supervisor 26 40 12 11 7 4 0 68 19 114

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 27 9 8 6 0 4 76 15 32
2017 Non-supervisor 39 26 20 6 7 0 3 67 13 113

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 13 32 31 20 0 0 17 51 33
2017 Non-supervisor 24 24 20 18 10 1 2 50 29 114

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 31 24 16 20 0 0 39 37 33
2017 Non-supervisor 29 28 19 11 11 0 3 58 23 113

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 23 17 28 20 0 0 34 49 33
2017 Non-supervisor 25 18 21 18 15 0 3 45 33 114

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 27 25 17 7 0 0 52 24 33
2017 Non-supervisor 52 21 13 2 4 0 8 80 6 113

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 32 18 9 17 0 0 57 26 33
2017 Non-supervisor 42 35 13 5 3 0 2 78 8 113

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 21 15 10 5 0 0 70 15 33
2017 Non-supervisor 36 31 16 11 4 0 2 69 15 113

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 23 28 22 11 0 2 38 33 33
2017 Non-supervisor 22 36 19 11 9 0 3 60 21 113

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 24 14 17 6 0 2 62 24 33
2017 Non-supervisor 32 27 19 8 11 0 3 60 19 113

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 14 13 18 9 0 0 61 26 33
2017 Non-supervisor 42 27 15 9 3 1 3 72 13 113

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 82 18 0 0 0 0 0 100 0 33
2017 Non-supervisor 71 16 5 2 1 0 4 91 4 114

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 87 5 0 0 8 0 0 92 8 33
2017 Non-supervisor 76 11 4 3 2 1 4 91 5 113

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 70 21 6 2 0 0 0 91 2 33
2017 Non-supervisor 65 20 6 3 2 0 4 88 6 114

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 11 9 11 5 0 6 73 17 33
2017 Non-supervisor 71 14 8 3 1 0 3 88 4 114

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 35 16 2 0 0 0 82 2 33
2017 Non-supervisor 59 4 2 2 0 0 34 95 3 113

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 20 7 0 3 0 0 89 3 32
2017 Non-supervisor 72 15 5 2 2 0 4 90 4 114

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 11 9 3 2 0 0 86 5 33
2017 Non-supervisor 61 12 9 3 7 1 6 80 11 114

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 14 11 0 3 0 0 86 3 33
2017 Non-supervisor 54 29 13 1 0 0 3 86 1 114

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 19 35 18 22 0 0 26 40 33
2017 Non-supervisor 17 32 38 8 5 0 0 49 13 114

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 36 25 29 0 0 0 29 46 33
2017 Non-supervisor 8 12 35 29 16 0 0 45 20 114
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 29 24 6 4 7 0 32 68 33
2017 Non-supervisor 42 31 12 7 2 4 3 44 56 114

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 22 19
2017 Non-supervisor 27 60

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 20 19
2017 Non-supervisor 36 60

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 5 19
2017 Non-supervisor 16 60

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 56 19
2017 Non-supervisor 27 60

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 19
2017 Non-supervisor 1 60

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 40 19
2017 Non-supervisor 41 60

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 19 57 19 5 0 0 21
2017 Non-supervisor 18 60 16 3 0 3 59

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 25 7 8 5 0 11 78 14 21
2017 Non-supervisor 32 23 14 12 10 0 9 60 25 60

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 6 3 4 14 5 63 31 58 21
2017 Non-supervisor 14 4 9 3 16 3 51 38 42 59
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