2017 Public Service Employee Survey Results by Theme for Canadian Transportation Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 65 14 0 0 0 0 86 0 14
2017 Language of service - Both English and French 38 42 15 4 2 0 0 79 5 51
2014 Language of service - English only 40 22 11 16 10 0 0 62 26 18
2014 Language of service - Both English and French 30 50 7 7 7 0 0 80 13 59
2011 Language of service - English only 45 30 15 5 5 0 0 75 10 20
2011 Language of service - Both English and French 29 51 10 3 6 0 0 81 9 59
2008 Language of service - English only 48 33 7 7 4 0 0 81 11 27
2008 Language of service - Both English and French 44 37 11 2 6 0 0 81 7 54

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 63 7 0 0 0 0 93 0 14
2017 Language of service - Both English and French 43 19 11 17 11 0 0 61 28 51

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 43 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 53 43 2 0 2 0 0 96 2 51
2014 Language of service - English only 57 22 11 0 10 0 0 78 10 18
2014 Language of service - Both English and French 55 39 2 3 2 0 0 93 5 59
2011 Language of service - English only 66 19 15 0 0 0 0 85 0 20
2011 Language of service - Both English and French 64 31 2 1 2 0 0 95 3 59

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 52 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 43 37 16 0 3 0 0 80 3 51
2014 Language of service - English only 35 39 6 11 10 0 0 73 21 18
2014 Language of service - Both English and French 35 42 7 8 8 0 0 77 16 59
2011 Language of service - English only 50 30 15 0 5 0 0 80 5 20
2011 Language of service - Both English and French 36 51 3 5 5 0 0 87 10 59
2008 Language of service - English only 52 33 4 11 0 0 0 85 11 27
2008 Language of service - Both English and French 50 33 9 4 4 0 0 83 7 54

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 6 14 0 0 0 80 14 14
2017 Language of service - Both English and French 41 29 8 6 14 3 0 71 20 51
2014 Language of service - English only 23 28 28 0 21 0 0 51 21 18
2014 Language of service - Both English and French 30 29 16 12 13 0 0 59 25 59
2011 Language of service - English only 30 20 35 5 10 0 0 50 15 20
2011 Language of service - Both English and French 36 29 20 7 8 0 0 65 15 58

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 14 6 0 0 0 80 6 14
2017 Language of service - Both English and French 43 22 14 5 15 0 0 65 20 51
2014 Language of service - English only 18 27 23 16 16 0 0 45 32 18
2014 Language of service - Both English and French 30 38 9 13 10 0 0 68 23 59
2011 Language of service - English only 30 25 19 15 10 0 0 55 25 20
2011 Language of service - Both English and French 38 37 7 12 7 0 0 74 19 57
2008 Language of service - English only 33 26 7 30 4 0 0 59 33 27
2008 Language of service - Both English and French 26 41 17 11 6 0 0 67 17 54

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 7 22 20 7 0 6 47 29 14
2017 Language of service - Both English and French 45 20 12 6 14 4 0 67 20 51
2014 Language of service - English only 29 16 6 22 27 0 0 45 49 18
2014 Language of service - Both English and French 29 27 7 12 17 5 3 61 31 59
2011 Language of service - English only 35 25 10 5 24 0 0 60 29 20
2011 Language of service - Both English and French 28 27 12 10 15 6 2 60 27 58
2008 Language of service - English only 41 19 7 19 7 0 7 64 28 27
2008 Language of service - Both English and French 28 28 15 17 9 2 0 58 27 53
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 43 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 57 20 10 0 7 0 6 82 7 51
2014 Language of service - English only 34 33 11 10 11 0 0 68 21 18
2014 Language of service - Both English and French 46 34 8 3 7 2 0 81 10 59
2011 Language of service - English only 45 26 14 5 10 0 0 71 15 20
2011 Language of service - Both English and French 45 27 14 5 7 3 0 74 12 58
2008 Language of service - English only 52 22 0 15 11 0 0 74 26 27
2008 Language of service - Both English and French 42 32 11 6 6 4 0 76 12 53

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 30 20 0 0 0 0 80 0 14
2017 Language of service - Both English and French 59 16 11 2 7 0 4 79 10 51
2014 Language of service - English only 40 22 6 26 5 0 0 63 32 18
2014 Language of service - Both English and French 44 31 8 9 9 0 0 75 17 59
2011 Language of service - English only 40 30 15 10 5 0 0 70 15 20
2011 Language of service - Both English and French 46 27 8 13 5 0 0 74 18 58
2008 Language of service - English only 44 26 0 19 11 0 0 70 30 27
2008 Language of service - Both English and French 43 31 13 4 7 0 2 75 11 54

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 37 12 0 0 0 0 88 0 14
2017 Language of service - Both English and French 66 16 6 2 7 0 4 85 9 51
2014 Language of service - English only 34 28 17 11 10 0 0 62 21 18
2014 Language of service - Both English and French 42 32 12 3 10 0 0 75 14 59

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 47 7 8 0 0 0 85 8 13
2017 Language of service - Both English and French 39 23 18 5 15 0 0 63 20 51
2014 Language of service - English only 24 22 17 16 22 0 0 46 37 18
2014 Language of service - Both English and French 18 20 21 17 17 8 0 41 37 59
2011 Language of service - English only 30 10 19 15 20 5 0 42 37 20
2011 Language of service - Both English and French 28 27 13 13 10 10 0 60 26 59

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 37 12 7 0 0 0 80 7 14
2017 Language of service - Both English and French 34 26 16 11 13 0 0 61 24 51
2014 Language of service - English only 24 27 17 5 27 0 0 51 32 18
2014 Language of service - Both English and French 18 18 28 17 17 2 0 37 35 59
2011 Language of service - English only 35 15 25 10 14 0 0 50 24 20
2011 Language of service - Both English and French 32 20 21 10 13 3 0 54 24 59
2008 Language of service - English only 26 33 11 11 19 0 0 59 30 27
2008 Language of service - Both English and French 30 26 20 7 17 0 0 56 24 54

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 43 12 15 0 0 0 73 15 14
2017 Language of service - Both English and French 28 25 21 10 16 0 0 53 26 51
2014 Language of service - English only 18 38 17 11 16 0 0 57 26 18
2014 Language of service - Both English and French 14 26 24 15 15 6 0 42 32 59
2011 Language of service - English only 30 30 19 15 0 5 0 64 16 20
2011 Language of service - Both English and French 29 29 14 18 5 5 0 61 24 59
2008 Language of service - English only 15 41 7 26 7 4 0 58 35 27
2008 Language of service - Both English and French 19 26 28 13 13 2 0 45 26 54

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 15 0 21 6 7 0 71 29 14
2017 Language of service - Both English and French 38 17 19 8 14 4 0 57 23 51
2014 Language of service - English only 18 16 28 21 16 0 0 35 37 18
2014 Language of service - Both English and French 23 18 15 17 18 8 0 45 38 59
2011 Language of service - English only 30 15 19 15 10 10 0 51 28 20
2011 Language of service - Both English and French 31 32 19 5 11 2 0 64 17 59
2008 Language of service - English only 11 41 11 15 15 7 0 56 32 27
2008 Language of service - Both English and French 26 28 15 13 13 6 0 57 27 54

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 22 12 15 0 0 0 73 15 14
2017 Language of service - Both English and French 25 41 17 7 11 0 0 66 17 51
2014 Language of service - English only 13 22 17 32 16 0 0 35 48 18
2014 Language of service - Both English and French 17 27 24 15 16 0 0 44 32 59
2011 Language of service - English only 25 25 15 24 5 5 0 53 31 20
2011 Language of service - Both English and French 21 31 15 21 10 2 0 53 32 59
2008 Language of service - English only 26 30 4 22 19 0 0 56 41 27
2008 Language of service - Both English and French 19 31 20 15 15 0 0 50 30 54
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 56 7 7 0 0 0 85 7 14
2017 Language of service - Both English and French 36 34 12 8 10 0 0 70 18 51
2014 Language of service - English only 24 22 17 16 21 0 0 46 37 18
2014 Language of service - Both English and French 21 33 17 12 17 0 0 54 29 59
2011 Language of service - English only 15 50 4 15 15 0 0 65 30 20
2011 Language of service - Both English and French 29 32 18 11 10 0 0 61 21 59

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 57 7 6 0 0 0 86 6 14
2017 Language of service - Both English and French 35 38 13 9 5 0 0 73 14 51

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 15 14 15 0 36 7 50 26 14
2017 Language of service - Both English and French 21 19 21 10 4 18 8 54 18 51
2014 Language of service - English only 18 6 38 16 22 0 0 24 38 18
2014 Language of service - Both English and French 15 19 22 15 15 10 3 39 36 59

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 27 0 7 0 0 0 93 7 14
2017 Language of service - Both English and French 52 29 3 4 5 0 6 87 10 51
2014 Language of service - English only 40 23 11 16 11 0 0 63 27 18
2014 Language of service - Both English and French 37 38 8 9 7 2 0 76 16 59
2011 Language of service - English only 25 55 5 9 5 0 0 80 15 20
2011 Language of service - Both English and French 37 38 10 10 7 0 0 74 16 58
2008 Language of service - English only 44 26 4 15 11 0 0 70 26 27
2008 Language of service - Both English and French 39 37 9 6 6 2 2 79 12 54

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 19 11 0 7 0 7 81 8 15
2014 Language of service - Both English and French 41 23 12 6 6 6 6 73 14 17

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 28 7 6 0 0 0 86 6 14
2017 Language of service - Both English and French 49 34 6 7 0 5 0 87 7 51
2014 Language of service - English only 23 34 11 26 5 0 0 57 32 18
2014 Language of service - Both English and French 28 43 7 19 3 0 0 71 22 59
2011 Language of service - English only 60 25 10 5 0 0 0 85 5 20
2011 Language of service - Both English and French 30 35 13 13 8 0 0 65 22 59
2008 Language of service - English only 44 33 4 11 7 0 0 78 19 27
2008 Language of service - Both English and French 41 43 9 4 2 0 2 85 6 54

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 37 14 0 0 14 0 84 0 14
2017 Language of service - Both English and French 48 24 6 6 11 2 2 75 18 51
2014 Language of service - English only 18 17 16 28 16 6 0 37 46 18
2014 Language of service - Both English and French 28 17 14 12 14 10 5 54 30 59
2011 Language of service - English only 55 15 10 4 5 10 0 78 10 20
2011 Language of service - Both English and French 38 18 8 17 10 8 2 62 29 59
2008 Language of service - English only 56 15 7 11 7 4 0 73 19 27
2008 Language of service - Both English and French 52 22 9 7 6 2 2 77 13 54

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 30 14 6 6 0 0 74 12 14
2017 Language of service - Both English and French 51 26 3 15 2 0 4 80 17 51
2014 Language of service - English only 22 32 11 24 11 0 0 55 34 18
2014 Language of service - Both English and French 33 35 8 17 7 0 0 68 24 58
2011 Language of service - English only 41 29 15 15 0 0 0 70 15 20
2011 Language of service - Both English and French 45 25 13 15 2 0 0 70 16 59
2008 Language of service - English only 30 41 19 7 4 0 0 70 11 27
2008 Language of service - Both English and French 46 31 15 4 4 0 0 78 7 54

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 30 6 7 0 0 0 86 7 14
2017 Language of service - Both English and French 47 47 4 2 0 0 0 94 2 51
2014 Language of service - English only 34 23 17 11 16 0 0 57 27 18
2014 Language of service - Both English and French 39 43 8 7 3 0 0 82 10 59
2011 Language of service - English only 60 20 15 0 5 0 0 80 5 20
2011 Language of service - Both English and French 43 35 12 8 3 0 0 77 11 59
2008 Language of service - English only 56 33 0 11 0 0 0 89 11 27
2008 Language of service - Both English and French 43 39 13 6 0 0 0 81 6 54

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 43 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 56 29 8 4 2 2 0 86 5 51
2014 Language of service - English only 51 38 6 5 0 0 0 89 5 18
2014 Language of service - Both English and French 44 39 10 3 3 0 0 83 7 59
2011 Language of service - English only 46 35 14 0 5 0 0 81 5 20
2011 Language of service - Both English and French 41 43 11 3 2 0 0 84 5 59
2008 Language of service - English only 74 19 0 7 0 0 0 93 7 27
2008 Language of service - Both English and French 46 37 17 0 0 0 0 83 0 54

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 0 12 7 0 0 80 20 14
2017 Language of service - Both English and French 40 30 12 12 6 0 0 70 18 51
2014 Language of service - English only 35 28 0 21 17 0 0 62 38 18
2014 Language of service - Both English and French 28 29 19 7 15 2 0 58 22 59
2011 Language of service - English only 25 35 10 25 5 0 0 60 30 20
2011 Language of service - Both English and French 41 26 6 13 12 2 0 68 25 59
2008 Language of service - English only 19 22 19 15 26 0 0 41 41 27
2008 Language of service - Both English and French 33 35 9 13 6 2 2 71 19 54

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 36 7 0 14 0 6 78 15 14
2017 Language of service - Both English and French 25 24 17 14 17 3 0 51 32 51
2014 Language of service - English only 12 11 11 33 27 0 5 24 63 18
2014 Language of service - Both English and French 18 12 17 26 22 4 2 32 50 59
2011 Language of service - English only 10 20 15 25 25 5 0 32 52 20
2011 Language of service - Both English and French 16 25 18 18 18 5 0 43 38 59
2008 Language of service - English only 4 33 4 26 30 0 4 38 58 27
2008 Language of service - Both English and French 13 28 11 19 23 0 6 44 44 53

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 28 21 0 0 0 0 79 0 14
2017 Language of service - Both English and French 34 41 7 17 2 0 0 75 18 50
2014 Language of service - English only 24 43 11 11 10 0 0 67 21 18
2014 Language of service - Both English and French 28 36 9 15 12 0 0 64 27 59
2011 Language of service - English only 40 25 25 0 9 0 0 65 9 20
2011 Language of service - Both English and French 40 32 8 10 10 0 0 72 20 59

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 42 0 7 0 0 0 93 7 14
2017 Language of service - Both English and French 44 26 19 3 7 0 0 71 10 51
2014 Language of service - English only 35 28 11 6 21 0 0 62 27 18
2014 Language of service - Both English and French 33 31 14 9 13 0 0 64 22 59

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 37 0 12 6 0 0 81 19 14
2017 Language of service - Both English and French 44 27 18 3 7 0 0 71 10 51
2014 Language of service - English only 29 44 17 5 5 0 0 73 10 18
2014 Language of service - Both English and French 41 31 12 5 12 0 0 71 17 59
2011 Language of service - English only 40 45 10 5 0 0 0 85 5 20
2011 Language of service - Both English and French 47 33 12 7 1 0 0 80 8 59

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 43 6 14 7 0 0 73 21 14
2017 Language of service - Both English and French 39 30 17 8 5 0 0 69 13 51

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 27 14 0 0 0 0 86 0 14
2017 Language of service - Both English and French 58 30 5 7 0 0 0 88 7 51
2014 Language of service - English only 34 33 17 11 5 0 0 67 15 18
2014 Language of service - Both English and French 37 32 13 7 12 0 0 69 18 59
2011 Language of service - English only 55 35 0 5 5 0 0 90 10 20
2011 Language of service - Both English and French 52 25 5 10 8 0 0 77 18 59

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 35 7 6 0 7 7 84 7 14
2017 Language of service - Both English and French 31 21 10 6 18 0 14 61 27 51
2014 Language of service - English only 11 34 11 17 11 11 6 54 33 18
2014 Language of service - Both English and French 29 19 17 12 8 0 15 56 24 59
2011 Language of service - English only 36 15 9 5 20 0 15 60 29 20
2011 Language of service - Both English and French 31 15 14 8 20 0 11 52 32 59
2008 Language of service - English only 27 23 8 8 23 0 12 57 35 26
2008 Language of service - Both English and French 30 19 11 7 19 0 15 57 30 54

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 63 7 0 0 0 0 93 0 14
2017 Language of service - Both English and French 39 28 18 9 6 0 0 67 15 51
2014 Language of service - English only 17 45 11 17 10 0 0 62 27 18
2014 Language of service - Both English and French 31 40 16 3 8 0 2 72 12 58
2011 Language of service - English only 49 35 5 0 10 0 0 85 10 20
2011 Language of service - Both English and French 33 42 13 8 3 0 0 75 12 58
2008 Language of service - English only 22 33 22 11 11 0 0 56 22 27
2008 Language of service - Both English and French 30 31 19 9 11 0 0 61 20 54

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 7 21 0 0 0 7 77 0 14
2017 Language of service - Both English and French 58 22 6 4 2 0 8 88 6 51
2014 Language of service - English only 56 16 6 11 5 0 5 76 17 18
2014 Language of service - Both English and French 46 24 9 3 7 5 7 79 11 59
2011 Language of service - English only 35 45 0 10 5 0 5 84 16 20
2011 Language of service - Both English and French 44 26 13 7 8 0 2 71 15 59

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 27 44 28 14
2017 Language of service - Both English and French 35 34 30 51
2014 Language of service - English only 33 45 22 18
2014 Language of service - Both English and French 34 34 32 59
2011 Language of service - English only 25 55 19 20
2011 Language of service - Both English and French 31 37 32 59

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 12 20 56 12 0 0 18
2014 Language of service - Both English and French 25 26 49 0 9999 0 20
2011 Language of service - Both English and French 0 21 63 5 9999 11 19
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 49 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 48 32 15 2 3 0 0 80 5 51
2014 Language of service - English only 51 16 17 5 11 0 0 68 16 18
2014 Language of service - Both English and French 42 39 12 5 2 0 0 81 7 59
2011 Language of service - English only 55 30 9 0 5 0 0 86 5 20
2011 Language of service - Both English and French 38 40 16 3 3 0 0 78 6 59
2008 Language of service - English only 56 26 7 11 0 0 0 81 11 27
2008 Language of service - Both English and French 46 41 6 6 2 0 0 87 7 54

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 35 14 0 0 0 0 86 0 14
2017 Language of service - Both English and French 46 35 11 3 5 0 0 81 8 51
2014 Language of service - English only 35 49 6 11 0 0 0 84 11 18
2014 Language of service - Both English and French 42 34 19 2 3 0 0 77 5 59
2011 Language of service - English only 45 45 10 0 0 0 0 90 0 20
2011 Language of service - Both English and French 60 29 7 1 3 0 0 89 5 59

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 7 49 22 15 0 0 37 14 14
2017 Language of service - Both English and French 15 22 35 16 12 0 0 28 37 51
2014 Language of service - English only 16 33 28 16 7 0 0 23 49 18
2014 Language of service - Both English and French 17 26 33 17 7 0 0 24 43 59
2011 Language of service - English only 0 31 29 15 25 0 0 40 31 20
2011 Language of service - Both English and French 6 18 38 26 8 3 0 36 25 59
2008 Language of service - English only 11 44 22 15 4 0 4 19 58 27
2008 Language of service - Both English and French 19 24 35 17 4 0 2 21 43 54

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 0 37 32 24 0 0 56 7 13
2017 Language of service - Both English and French 9 18 29 20 22 0 2 43 27 51
2014 Language of service - English only 0 27 39 11 24 0 0 34 27 18
2014 Language of service - Both English and French 17 10 22 31 13 2 5 48 29 59
2011 Language of service - English only 0 20 30 20 30 0 0 50 20 20
2011 Language of service - Both English and French 10 10 10 32 35 2 2 69 21 59
2008 Language of service - English only 15 33 19 19 11 0 4 31 50 27
2008 Language of service - Both English and French 4 22 33 30 7 2 2 38 27 54

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 14 37 7 22 0 7 32 28 14
2017 Language of service - Both English and French 8 23 20 28 15 0 6 46 33 51
2014 Language of service - English only 21 21 17 28 13 0 0 41 43 18
2014 Language of service - Both English and French 17 23 24 24 9 0 4 34 42 59
2011 Language of service - English only 15 20 25 25 15 0 0 40 35 20
2011 Language of service - Both English and French 18 14 31 15 20 0 1 36 32 58
2008 Language of service - English only 26 33 15 19 7 0 0 26 59 27
2008 Language of service - Both English and French 22 17 33 15 11 2 0 26 40 54

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 7 21 15 44 0 0 59 20 14
2017 Language of service - Both English and French 15 15 24 22 19 3 2 44 31 51
2014 Language of service - English only 5 27 39 17 13 0 0 29 32 18
2014 Language of service - Both English and French 12 21 26 29 10 0 2 40 34 59
2011 Language of service - English only 0 10 29 25 35 0 0 61 10 20
2011 Language of service - Both English and French 7 15 27 30 18 3 1 49 23 59
2008 Language of service - English only 15 22 30 22 7 0 4 31 38 27
2008 Language of service - Both English and French 9 15 41 24 9 2 0 34 25 54

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 28 7 15 30 7 0 48 44 14
2017 Language of service - Both English and French 15 34 23 17 8 0 4 25 51 51
2014 Language of service - English only 28 21 28 5 18 0 0 23 49 18
2014 Language of service - Both English and French 25 27 17 15 9 3 3 25 56 59
2011 Language of service - English only 15 5 30 25 25 0 0 50 20 20
2011 Language of service - Both English and French 11 18 32 21 13 4 0 35 31 59
2008 Language of service - English only 33 19 22 19 0 4 4 20 56 27
2008 Language of service - Both English and French 19 20 33 19 7 0 2 26 40 54

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 15 21 15 30 7 0 48 29 14
2017 Language of service - Both English and French 10 26 21 16 20 2 6 39 38 51
2014 Language of service - English only 0 11 35 23 19 6 6 48 13 17
2014 Language of service - Both English and French 7 8 27 31 24 2 2 57 15 59
2011 Language of service - English only 0 5 35 35 25 0 0 60 5 20
2011 Language of service - Both English and French 6 12 33 25 18 4 2 46 19 59
2008 Language of service - English only 26 4 33 11 19 0 7 32 32 27
2008 Language of service - Both English and French 6 22 33 20 11 6 2 34 30 54

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 0 43 7 37 0 0 44 12 14
2017 Language of service - Both English and French 8 22 29 18 13 5 5 35 33 51
2014 Language of service - English only 11 32 28 16 13 0 0 29 43 18
2014 Language of service - Both English and French 13 30 20 24 10 0 2 35 45 59

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 15 21 0 0 0 0 79 0 14
2017 Language of service - Both English and French 62 22 4 6 6 0 0 84 12 51
2014 Language of service - English only 46 17 17 0 21 0 0 62 21 18
2014 Language of service - Both English and French 41 23 10 14 12 0 0 64 26 59

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 7 7 0 0 0 0 93 0 14
2017 Language of service - Both English and French 60 23 9 8 0 0 0 84 8 51
2014 Language of service - English only 57 28 0 5 10 0 0 85 15 18
2014 Language of service - Both English and French 37 41 10 5 7 0 0 78 12 59

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 14 0 0 6 0 85 0 14
2017 Language of service - Both English and French 51 28 13 0 4 4 0 83 4 51
2014 Language of service - English only 28 23 33 5 5 5 0 54 11 18
2014 Language of service - Both English and French 36 48 12 2 0 3 0 86 2 59

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 16 21 0 0 0 0 79 0 13
2017 Language of service - Both English and French 52 29 9 4 4 3 0 83 8 51
2014 Language of service - English only 34 22 28 5 10 0 0 56 15 18
2014 Language of service - Both English and French 34 39 14 3 7 3 0 75 11 59
2011 Language of service - English only 30 25 20 15 4 5 0 58 21 20
2011 Language of service - Both English and French 39 31 10 11 7 2 0 72 18 59

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 30 20 0 0 0 0 80 0 14
2017 Language of service - Both English and French 47 35 5 5 8 0 0 82 12 50
2014 Language of service - English only 23 50 17 6 5 0 0 73 11 18
2014 Language of service - Both English and French 37 36 9 10 9 0 0 73 19 59
2011 Language of service - English only 50 19 5 25 0 0 0 70 25 20
2011 Language of service - Both English and French 47 25 16 8 3 0 0 72 12 59
2008 Language of service - English only 41 41 7 7 4 0 0 81 11 27
2008 Language of service - Both English and French 39 33 13 6 9 0 0 72 15 54

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 49 7 7 0 0 0 85 7 14
2017 Language of service - Both English and French 35 37 13 2 2 5 5 81 4 51
2014 Language of service - English only 29 22 22 11 16 0 0 51 26 18
2014 Language of service - Both English and French 27 26 13 7 20 2 5 56 30 59

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 30 6 7 0 0 6 85 8 14
2017 Language of service - Both English and French 54 32 5 2 4 4 0 90 5 51
2014 Language of service - English only 57 38 0 0 5 0 0 95 5 18
2014 Language of service - Both English and French 44 47 5 2 2 0 0 91 3 59
2011 Language of service - English only 70 25 5 0 0 0 0 95 0 20
2011 Language of service - Both English and French 52 30 7 3 2 6 0 88 5 59

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 15 7 14 14 0 0 65 27 14
2017 Language of service - Both English and French 58 24 4 5 9 0 0 82 15 51
2014 Language of service - English only 29 16 23 21 11 0 0 45 32 18
2014 Language of service - Both English and French 26 33 20 5 13 2 0 60 19 59
2011 Language of service - English only 25 24 15 10 15 0 10 55 28 20
2011 Language of service - Both English and French 37 32 6 13 7 3 2 73 21 59
2008 Language of service - English only 26 52 15 0 7 0 0 78 7 27
2008 Language of service - Both English and French 33 39 4 13 6 6 0 76 20 54

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 7 6 6 0 0 80 12 14
2017 Language of service - Both English and French 34 20 24 11 3 6 2 58 15 51
2014 Language of service - English only 13 33 28 11 15 0 0 46 26 18
2014 Language of service - Both English and French 23 24 24 9 12 5 4 51 22 59
2011 Language of service - English only 10 46 15 15 9 5 0 58 25 20
2011 Language of service - Both English and French 21 32 18 10 7 13 0 60 19 59

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 21 22 21 6 22 0 37 35 14
2017 Language of service - Both English and French 22 12 18 13 19 8 9 40 38 51
2014 Language of service - English only 13 0 11 11 48 17 0 15 72 18
2014 Language of service - Both English and French 13 7 15 22 29 9 5 23 59 59
2011 Language of service - English only 20 5 15 5 35 10 10 32 50 20
2011 Language of service - Both English and French 19 17 10 15 20 20 0 44 43 59

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 35 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 31 54 3 8 4 0 0 85 12 51
2014 Language of service - English only 39 35 6 16 5 0 0 73 21 18
2014 Language of service - Both English and French 44 46 0 7 3 0 0 90 10 59
2011 Language of service - English only 50 40 0 10 0 0 0 90 10 20
2011 Language of service - Both English and French 49 36 10 2 3 0 0 85 5 59
2008 Language of service - English only 37 52 7 4 0 0 0 89 4 27
2008 Language of service - Both English and French 56 30 6 6 4 0 0 85 9 54

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 21 21 0 0 0 0 79 0 14
2017 Language of service - Both English and French 57 38 2 2 2 0 0 95 3 51
2014 Language of service - English only 44 45 6 0 6 0 0 89 6 18
2014 Language of service - Both English and French 61 38 0 0 2 0 0 98 2 59
2011 Language of service - English only 70 30 0 0 0 0 0 100 0 20
2011 Language of service - Both English and French 57 32 8 3 0 0 0 88 3 58

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 22 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 65 24 9 2 0 0 0 89 2 49
2014 Language of service - English only 46 38 6 11 0 0 0 84 11 18
2014 Language of service - Both English and French 54 27 7 5 5 2 0 83 10 59

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 15 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 69 18 9 3 2 0 0 86 5 50
2014 Language of service - English only 84 16 0 0 0 0 0 100 0 18
2014 Language of service - Both English and French 59 25 9 5 2 0 0 84 7 59
2011 Language of service - English only 85 10 5 0 0 0 0 95 0 20
2011 Language of service - Both English and French 70 18 5 5 2 0 0 88 7 59
2008 Language of service - English only 81 11 0 7 0 0 0 93 7 27
2008 Language of service - Both English and French 67 28 4 0 0 2 0 96 0 54

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 86 7 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 51 16 9 14 10 0 0 67 24 51
2014 Language of service - English only 78 22 0 0 0 0 0 100 0 18
2014 Language of service - Both English and French 41 27 15 8 8 0 0 68 17 59
2011 Language of service - English only 85 10 0 0 5 0 0 95 5 20
2011 Language of service - Both English and French 54 20 13 10 3 0 0 74 13 59
2008 Language of service - English only 70 19 4 4 4 0 0 89 7 27
2008 Language of service - Both English and French 44 26 11 15 4 0 0 70 19 54

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 15 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 62 9 8 15 7 0 0 71 21 51
2014 Language of service - English only 62 38 0 0 0 0 0 100 0 18
2014 Language of service - Both English and French 59 17 7 5 12 0 0 76 17 59
2011 Language of service - English only 66 19 10 0 5 0 0 85 5 20
2011 Language of service - Both English and French 72 7 5 8 8 0 0 79 16 59
2008 Language of service - English only 67 15 4 0 4 0 11 92 4 27
2008 Language of service - Both English and French 57 24 11 4 4 0 0 81 7 54

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 100 0 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 79 8 2 8 0 0 4 91 8 51
2014 Language of service - English only 89 11 0 0 0 0 0 100 0 18
2014 Language of service - Both English and French 71 17 2 2 5 0 3 91 7 59
2011 Language of service - English only 90 5 5 0 0 0 0 95 0 20
2011 Language of service - Both English and French 78 8 3 7 2 0 2 88 8 58
2008 Language of service - English only 85 0 4 0 4 0 7 92 4 27
2008 Language of service - Both English and French 70 20 2 6 2 0 0 91 7 54

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 15 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 55 24 6 13 2 0 0 79 15 51
2014 Language of service - English only 59 24 5 6 0 0 6 88 6 17
2014 Language of service - Both English and French 46 18 12 12 12 0 0 64 24 59

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 22 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 66 17 8 5 2 0 2 84 7 51
2014 Language of service - English only 72 28 0 0 0 0 0 100 0 18
2014 Language of service - Both English and French 59 29 9 0 0 2 2 91 0 59
2011 Language of service - English only 75 20 0 0 0 5 0 100 0 20
2011 Language of service - Both English and French 69 21 7 2 0 2 0 92 2 59
2008 Language of service - English only 69 23 4 4 0 0 0 92 4 26
2008 Language of service - Both English and French 63 31 2 0 0 0 4 98 0 54

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 11 89 51
2014 Language of service - English only 32 68 18
2014 Language of service - Both English and French 33 67 58

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 80 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 42 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 53 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 47 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 38 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 52 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 90 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 47 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 26 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 46 19

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 63 19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 33 19

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 26 19

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 19

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 42 19

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 58 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 79 19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 7 21 14 0 28 15 39 24 14
2017 Language of service - Both English and French 23 21 15 4 8 24 5 62 17 51
2014 Language of service - English only 7 17 5 32 16 22 0 30 63 18
2014 Language of service - Both English and French 13 10 17 10 22 26 2 32 45 59

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 22 27 6 0 0 0 67 6 14
2017 Language of service - Both English and French 41 22 17 0 11 8 0 69 12 50
2014 Language of service - English only 12 28 28 5 27 0 0 40 33 18
2014 Language of service - Both English and French 24 17 24 7 22 7 0 43 31 59
2011 Language of service - English only 36 30 15 14 5 0 0 66 19 20
2011 Language of service - Both English and French 42 25 16 8 7 2 0 68 15 59

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 0 100 14
2014 Language of service - Both English and French 8 92 59

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 7 21 0 0 42 22 41 0 14
2017 Language of service - Both English and French 31 16 15 0 6 28 4 68 9 51
2014 Language of service - English only 12 22 28 11 5 22 0 44 20 18
2014 Language of service - Both English and French 15 15 19 5 8 32 5 48 22 59

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 22 21 0 0 12 0 76 0 14
2017 Language of service - Both English and French 39 29 13 3 6 10 0 75 10 51
2014 Language of service - English only 17 22 34 6 10 11 0 45 18 18
2014 Language of service - Both English and French 22 29 21 5 7 15 2 61 14 59
2011 Language of service - English only 51 20 15 5 4 5 0 75 10 20
2011 Language of service - Both English and French 48 25 11 5 2 9 0 80 7 59

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 13 87 51
2014 Language of service - English only 27 73 18
2014 Language of service - Both English and French 20 80 59

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Language of service - Both English and French 92 8 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Language of service - Both English and French 52 29 9 10 0 0 0 81 10 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 37 14 0 0 7 0 85 0 14
2017 Language of service - Both English and French 31 34 7 4 4 0 21 82 9 51
2014 Language of service - English only 24 48 11 11 5 0 0 72 16 18
2014 Language of service - Both English and French 25 50 13 2 2 2 6 82 4 59
2011 Language of service - English only 25 75 0 0 0 0 0 100 0 20
2011 Language of service - Both English and French 43 38 8 3 3 0 5 85 6 59
2008 Language of service - English only 33 52 7 4 0 0 4 88 4 27
2008 Language of service - Both English and French 39 46 6 2 0 0 7 92 2 54

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 22 6 7 0 27 7 79 11 14
2017 Language of service - Both English and French 19 14 23 3 3 23 15 54 9 51
2014 Language of service - English only 13 6 38 6 0 38 0 30 9 18
2014 Language of service - Both English and French 5 14 17 7 7 32 18 38 27 59
2011 Language of service - English only 5 15 30 5 5 35 5 34 16 20
2011 Language of service - Both English and French 15 7 23 6 3 33 12 40 18 59

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 22 6 0 0 14 0 93 0 14
2017 Language of service - Both English and French 42 27 7 0 2 2 21 88 3 51
2014 Language of service - English only 29 39 17 10 0 5 0 72 11 18
2014 Language of service - Both English and French 38 36 7 3 2 8 6 86 6 59
2011 Language of service - English only 35 25 10 19 0 10 0 68 21 20
2011 Language of service - Both English and French 48 27 6 1 2 9 6 89 4 59
2008 Language of service - English only 41 33 11 7 0 4 4 80 8 27
2008 Language of service - Both English and French 48 30 6 4 4 2 7 86 8 54

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 22 14 6 0 14 0 77 7 14
2017 Language of service - Both English and French 33 20 16 5 4 8 14 68 11 51
2014 Language of service - English only 18 38 28 5 5 5 0 60 11 18
2014 Language of service - Both English and French 22 33 19 3 7 10 6 65 12 59
2011 Language of service - English only 36 25 15 5 0 20 0 75 6 20
2011 Language of service - Both English and French 31 33 10 1 5 14 5 80 8 59
2008 Language of service - English only 41 19 11 7 11 7 4 67 21 27
2008 Language of service - Both English and French 33 19 22 11 7 2 6 56 20 54
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 22 14 0 0 0 0 86 0 14
2017 Language of service - Both English and French 70 11 6 2 7 0 4 84 9 51

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 22 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 68 14 4 7 3 0 4 86 10 51

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 36 12 0 0 0 0 88 0 14
2017 Language of service - Both English and French 53 26 16 2 3 0 0 80 4 51

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 30 6 20 0 0 0 74 20 14
2017 Language of service - Both English and French 26 37 13 10 13 0 0 64 23 51

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 42 15 7 0 0 0 78 7 14
2017 Language of service - Both English and French 40 22 12 14 10 0 2 63 25 50

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 36 28 0 6 0 0 65 6 14
2017 Language of service - Both English and French 13 18 34 25 7 0 2 32 33 51

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 43 6 0 6 0 0 88 6 14
2017 Language of service - Both English and French 21 25 18 23 12 0 2 47 35 51

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 30 21 14 6 0 7 56 21 14
2017 Language of service - Both English and French 19 16 20 28 15 0 2 36 44 51

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 21 12 0 0 0 7 87 0 14
2017 Language of service - Both English and French 42 24 21 4 5 0 4 68 10 51

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 55 8 15 0 0 0 77 15 13
2017 Language of service - Both English and French 38 35 17 4 6 0 0 73 10 51

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 39 29 0 0 0 0 71 0 13
2017 Language of service - Both English and French 39 22 22 7 10 0 0 61 17 51

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 39 29 8 0 0 0 63 8 13
2017 Language of service - Both English and French 23 27 27 9 12 0 2 51 22 51

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 15 8 0 0 0 77 8 13
2017 Language of service - Both English and French 35 19 23 6 11 0 5 58 18 51

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 37 16 15 0 0 0 69 15 13
2017 Language of service - Both English and French 42 34 13 5 4 3 0 77 9 51

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 15 7 0 0 0 0 93 0 14
2017 Language of service - Both English and French 71 16 2 4 0 0 8 94 4 51

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 14 0 7 0 0 0 93 7 14
2017 Language of service - Both English and French 71 9 5 3 9 2 2 83 12 51

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 21 0 7 0 0 6 92 8 14
2017 Language of service - Both English and French 67 14 8 5 4 0 2 83 9 51

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 33 0 0 7 0 0 93 7 14
2017 Language of service - Both English and French 61 11 9 9 4 0 6 77 14 51

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 20 0 0 0 0 14 100 0 14
2017 Language of service - Both English and French 52 10 12 2 0 0 24 82 2 51

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 21 0 0 0 0 0 100 0 14
2017 Language of service - Both English and French 57 23 11 3 4 0 2 81 7 51

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 15 7 7 15 0 0 70 22 14
2017 Language of service - Both English and French 57 12 15 4 5 3 5 74 10 51

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 49 6 0 0 0 0 94 0 14
2017 Language of service - Both English and French 61 20 20 0 0 0 0 80 0 51

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 44 49 6 0 0 0 44 6 14
2017 Language of service - Both English and French 4 37 44 4 12 0 0 40 16 51

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 14 36 43 0 0 0 43 21 14
2017 Language of service - Both English and French 7 17 38 32 6 0 0 38 24 51
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 20 15 7 0 7 0 55 45 14
2017 Language of service - Both English and French 34 33 14 8 3 5 2 37 63 51

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 39 30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 35 30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 15 63 15 4 0 3 31

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 43 12 18 18 9 0 0 55 26 31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 12 8 6 6 13 7 48 43 42 30
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