2017 Public Service Employee Survey Results by Theme for Canadian Transportation Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	46	15	3	1	0	81	4	65
2017	Does not provide services to public	34	34	11	15	5	0	68	21	80
2014	Provides services to public	33	43	8	9	7	0	76	16	78
2014	Does not provide services to public	38	40	12	9	0	1	79	10	116
2011	Provides services to public	33	47	11	4	6	0	79	10	80
2011	Does not provide services to public	39	41	10	8	3	0	79	11	122
2008	Provides services to public	46	36	10	4	5	0	81	9	81
2008	Does not provide services to public	40	33	15	7	5	0	73	12	85

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	27	10	13	9	0	0	67	22	65
2017	Does not provide services to public	34	42	6	9	10	0	0	76	18	80

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	43	2	0	1	0	97	1	65
2017	Does not provide services to public	45	40	5	6	4	0	85	9	81
2014	Provides services to public	56	34	4	3	4	0	90	6	78
2014	Does not provide services to public	69	24	6	1	0	1	93	1	117
2011	Provides services to public	65	28	5	1	1	0	93	2	80
2011	Does not provide services to public	55	35	6	2	2	0	90	4	122

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	40	14	0	3	0	83	3	65
2017	Does not provide services to public	43	31	9	15	3	0	73	17	81
2014	Provides services to public	36	40	6	9	9	0	76	17	78
2014	Does not provide services to public	45	31	14	8	1	1	77	9	117
2011	Provides services to public	39	46	6	4	5	0	85	8	80
2011	Does not provide services to public	47	40	6	5	2	0	87	7	122
2008	Provides services to public	51	33	7	6	2	0	84	9	81
2008	Does not provide services to public	48	27	18	5	2	0	75	7	85

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	30	8	7	11	2	73	19	65
2017	Does not provide services to public	37	30	18	9	5	0	67	14	81
2014	Provides services to public	30	28	19	9	15	0	58	24	78
2014	Does not provide services to public	42	34	12	6	2	3	79	9	117
2011	Provides services to public	34	26	25	6	9	0	60	15	79
2011	Does not provide services to public	40	35	11	8	5	1	76	12	122

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	25	14	6	12	0	68	18	65
2017	Does not provide services to public	38	30	14	12	6	0	68	18	81
2014	Provides services to public	28	35	12	14	11	0	63	25	78
2014	Does not provide services to public	43	37	10	8	2	0	81	9	116
2011	Provides services to public	35	33	11	13	8	0	69	20	78
2011	Does not provide services to public	42	33	13	5	5	1	76	11	121
2008	Provides services to public	28	36	14	17	5	0	64	22	81
2008	Does not provide services to public	32	29	19	14	6	0	61	20	85

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	17	14	8	13	3	1	63	22	65
2017	Does not provide services to public	28	25	17	9	14	2	3	57	25	81
2014	Provides services to public	30	24	6	14	19	4	3	58	35	78
2014	Does not provide services to public	33	31	14	12	5	2	3	67	19	117
2011	Provides services to public	30	26	11	10	17	4	1	59	29	79
2011	Does not provide services to public	30	26	16	13	9	5	1	59	24	122
2008	Provides services to public	33	25	13	18	9	1	3	60	27	80
2008	Does not provide services to public	26	22	16	21	11	2	1	50	33	85

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	25	8	0	6	0	5	86	6	65
2017	Does not provide services to public	67	20	8	3	2	0	0	87	5	81
2014	Provides services to public	44	33	9	5	8	1	0	78	13	78
2014	Does not provide services to public	56	25	7	3	3	4	1	85	7	117
2011	Provides services to public	44	28	14	5	7	2	0	73	13	79
2011	Does not provide services to public	41	34	9	8	3	4	1	79	11	122
2008	Provides services to public	45	29	8	9	8	3	0	76	17	80
2008	Does not provide services to public	42	22	15	7	9	1	2	67	17	85

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	19	13	2	6	0	3	79	8	65
2017	Does not provide services to public	58	22	9	6	3	2	0	82	9	81
2014	Provides services to public	44	28	8	13	8	0	0	72	20	78
2014	Does not provide services to public	47	29	12	8	2	2	1	78	10	117
2011	Provides services to public	44	28	11	12	5	0	0	72	17	79
2011	Does not provide services to public	38	35	7	14	4	1	1	75	18	121
2008	Provides services to public	43	30	9	9	9	0	1	74	18	81
2008	Does not provide services to public	35	20	14	16	12	0	2	57	29	85

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	20	7	1	6	0	3	86	7	65
2017	Does not provide services to public	69	14	11	4	2	1	0	83	6	81
2014	Provides services to public	41	31	13	5	10	0	0	72	15	78
2014	Does not provide services to public	61	23	7	5	2	0	1	86	7	117

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	28	16	5	12	0	67	18	64
2017	Does not provide services to public	23	40	23	4	6	4	65	10	81
2014	Provides services to public	19	20	20	18	18	6	42	38	78
2014	Does not provide services to public	29	35	17	10	3	6	68	14	115
2011	Provides services to public	28	22	14	15	12	9	55	29	80
2011	Does not provide services to public	26	34	16	11	5	7	66	17	122

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	28	15	10	11	0	0	64	21	65
2017	Does not provide services to public	25	35	22	13	4	0	0	61	18	81
2014	Provides services to public	19	20	25	15	19	2	0	40	35	78
2014	Does not provide services to public	30	34	19	11	4	2	0	66	15	117
2011	Provides services to public	33	19	23	10	13	2	0	53	24	80
2011	Does not provide services to public	30	31	18	12	9	0	1	61	21	122
2008	Provides services to public	28	28	17	9	17	0	0	57	26	81
2008	Does not provide services to public	25	26	19	15	12	1	1	52	28	84

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	29	19	11	13	0	57	24	65
2017	Does not provide services to public	27	28	20	19	4	2	56	24	81
2014	Provides services to public	15	28	22	15	15	4	45	32	78
2014	Does not provide services to public	26	37	16	10	4	6	68	15	117
2011	Provides services to public	29	29	16	17	4	5	61	22	80
2011	Does not provide services to public	20	37	19	14	3	6	61	19	122
2008	Provides services to public	17	31	21	17	11	2	49	29	81
2008	Does not provide services to public	20	27	22	18	9	4	49	28	85

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	17	15	11	13	5	0	60	24	65
2017	Does not provide services to public	27	37	14	12	8	2	0	65	21	81
2014	Provides services to public	22	18	18	19	18	6	0	42	39	78
2014	Does not provide services to public	35	31	12	9	4	8	0	72	15	117
2011	Provides services to public	30	27	20	7	11	4	0	60	19	80
2011	Does not provide services to public	33	36	13	11	5	3	0	71	16	122
2008	Provides services to public	21	32	14	14	14	6	0	57	29	81
2008	Does not provide services to public	27	21	13	20	13	5	1	51	35	85

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	38	16	8	9	0	0	67	17	65
2017	Does not provide services to public	28	38	10	13	10	0	0	66	24	81
2014	Provides services to public	16	25	22	21	16	0	0	41	37	78
2014	Does not provide services to public	22	33	20	12	9	4	0	57	22	117
2011	Provides services to public	21	29	15	23	9	3	0	52	32	80
2011	Does not provide services to public	18	44	11	19	6	2	0	64	25	122
2008	Provides services to public	21	31	15	17	16	0	0	52	33	81
2008	Does not provide services to public	13	29	13	26	16	1	1	43	43	85

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	39	11	8	8	0	0	73	16	65
2017	Does not provide services to public	43	29	15	9	5	0	0	72	13	80
2014	Provides services to public	22	31	17	13	18	0	0	53	30	78
2014	Does not provide services to public	36	30	18	13	3	0	0	66	16	116
2011	Provides services to public	26	36	14	13	11	0	0	61	24	80
2011	Does not provide services to public	32	35	12	10	8	2	2	69	18	122

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	42	12	8	4	0	0	76	13	65
2017	Does not provide services to public	30	41	9	14	7	0	0	70	20	80

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	18	20	11	3	21	8	53	19	65
2017	Does not provide services to public	16	24	18	9	4	22	8	56	19	81
2014	Provides services to public	17	16	25	15	17	8	2	36	36	78
2014	Does not provide services to public	21	21	16	12	6	17	7	55	23	117

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	29	3	5	4	0	5	88	9	65
2017	Does not provide services to public	45	35	8	10	2	0	0	80	12	80
2014	Provides services to public	39	34	9	10	8	1	0	73	18	78
2014	Does not provide services to public	50	29	13	2	2	1	2	82	5	117
2011	Provides services to public	33	43	8	10	6	0	0	76	16	79
2011	Does not provide services to public	31	40	12	8	4	2	2	75	13	122
2008	Provides services to public	41	33	7	9	7	1	1	76	16	81
2008	Does not provide services to public	34	25	15	14	8	0	4	61	23	85

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	27	10	0	6	0	6	83	7	17
2017	Does not provide services to public	46	31	6	8	0	0	8	84	9	14
2014	Provides services to public	40	25	10	5	10	5	5	72	17	20
2014	Does not provide services to public	28	28	11	0	0	7	27	83	0	28

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	33	6	7	0	4	0	87	7	65
2017	Does not provide services to public	40	40	12	4	3	1	0	81	7	81
2014	Provides services to public	28	40	8	20	4	0	0	68	24	78
2014	Does not provide services to public	45	33	10	7	2	1	2	80	10	117
2011	Provides services to public	37	32	13	11	6	0	0	69	17	80
2011	Does not provide services to public	42	35	6	11	1	3	2	81	13	121
2008	Provides services to public	42	40	7	6	4	0	1	83	10	81
2008	Does not provide services to public	44	25	16	7	5	1	2	71	12	85

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	27	8	5	9	4	2	77	15	65
2017	Does not provide services to public	39	29	10	6	4	11	1	78	11	81
2014	Provides services to public	25	18	14	16	14	9	4	50	34	78
2014	Does not provide services to public	48	20	13	7	1	8	2	77	8	117
2011	Provides services to public	41	17	9	15	8	8	1	65	25	80
2011	Does not provide services to public	48	23	6	7	6	9	2	79	15	122
2008	Provides services to public	53	20	9	9	6	2	1	76	15	81
2008	Does not provide services to public	45	19	14	9	7	5	1	68	18	85

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	27	5	13	3	0	3	79	16	65
2017	Does not provide services to public	33	45	12	11	0	0	0	77	11	81
2014	Provides services to public	31	34	9	19	8	0	0	65	26	77
2014	Does not provide services to public	45	32	11	9	3	0	1	78	11	117
2011	Provides services to public	44	26	14	15	1	0	0	70	16	80
2011	Does not provide services to public	47	30	13	6	2	1	1	79	8	122
2008	Provides services to public	41	35	16	5	4	0	0	75	9	81
2008	Does not provide services to public	49	29	11	7	4	0	0	79	11	85

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	44	4	3	0	0	93	3	65
2017	Does not provide services to public	40	39	5	13	4	0	79	17	81
2014	Provides services to public	38	38	10	7	6	0	76	14	78
2014	Does not provide services to public	45	37	8	9	0	1	82	9	117
2011	Provides services to public	46	32	12	6	4	0	78	10	80
2011	Does not provide services to public	47	36	12	3	2	0	83	5	122
2008	Provides services to public	47	37	9	7	0	0	84	7	81
2008	Does not provide services to public	38	45	12	0	5	0	83	5	84

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	31	7	3	1	1	89	4	65
2017	Does not provide services to public	52	29	7	7	4	0	82	11	81
2014	Provides services to public	46	39	9	4	2	0	85	6	78
2014	Does not provide services to public	58	28	10	1	2	1	87	3	116
2011	Provides services to public	42	42	12	2	2	0	83	5	80
2011	Does not provide services to public	53	38	5	2	2	0	91	4	122
2008	Provides services to public	56	31	11	2	0	0	86	2	81
2008	Does not provide services to public	53	36	5	4	1	1	90	5	85

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	31	9	12	6	0	0	72	19	65
2017	Does not provide services to public	32	46	8	7	4	3	0	80	12	81
2014	Provides services to public	29	28	16	10	15	2	0	58	26	78
2014	Does not provide services to public	37	39	12	4	5	2	1	78	10	117
2011	Provides services to public	37	28	7	17	10	1	0	66	27	80
2011	Does not provide services to public	36	40	13	6	3	2	0	77	10	122
2008	Provides services to public	28	31	12	14	12	1	1	61	27	81
2008	Does not provide services to public	33	24	20	15	6	2	0	58	22	85

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	26	15	11	16	3	1	56	29	65
2017	Does not provide services to public	20	26	17	16	18	2	1	48	35	81
2014	Provides services to public	16	13	16	27	23	3	3	31	53	78
2014	Does not provide services to public	18	19	16	21	16	3	7	41	41	117
2011	Provides services to public	14	23	17	20	20	5	0	40	42	80
2011	Does not provide services to public	9	18	16	29	19	4	6	29	53	122
2008	Provides services to public	10	30	9	21	25	0	5	42	49	80
2008	Does not provide services to public	12	19	13	21	26	2	7	34	52	85

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	38	10	13	1	0	75	15	64
2017	Does not provide services to public	41	35	8	10	4	1	78	14	81
2014	Provides services to public	28	37	9	14	11	0	65	25	78
2014	Does not provide services to public	32	40	17	6	4	0	73	10	116
2011	Provides services to public	40	30	13	7	10	0	70	17	80
2011	Does not provide services to public	39	38	13	5	5	1	78	9	122

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	29	15	4	6	0	0	75	10	65
2017	Does not provide services to public	41	43	6	5	4	0	1	85	8	81
2014	Provides services to public	34	30	13	8	15	0	0	64	23	78
2014	Does not provide services to public	36	40	14	9	1	1	0	76	10	117

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	29	15	5	7	0	0	73	12	65
2017	Does not provide services to public	44	33	10	11	3	0	0	76	14	80
2014	Provides services to public	37	35	13	5	10	0	0	72	15	78
2014	Does not provide services to public	47	29	13	8	2	1	0	77	10	117
2011	Provides services to public	45	36	12	6	1	0	0	81	7	80
2011	Does not provide services to public	38	42	11	6	2	0	1	81	9	122

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	33	15	9	6	0	0	70	15	65
2017	Does not provide services to public	27	48	15	3	4	2	0	77	8	81

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	30	6	6	0	0	0	88	6	65
2017	Does not provide services to public	59	30	4	2	4	0	0	89	6	81
2014	Provides services to public	36	33	13	8	10	0	0	69	17	78
2014	Does not provide services to public	55	29	9	4	2	0	0	84	6	117
2011	Provides services to public	52	27	4	10	7	0	0	79	17	80
2011	Does not provide services to public	53	34	6	3	2	1	1	89	5	122

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	24	10	6	14	1	13	65	24	65
2017	Does not provide services to public	37	14	12	8	8	6	15	65	19	81
2014	Provides services to public	26	22	15	13	9	3	12	56	25	78
2014	Does not provide services to public	36	18	10	8	12	3	12	64	24	117
2011	Provides services to public	32	15	13	7	20	0	13	54	31	80
2011	Does not provide services to public	24	24	11	9	9	1	23	62	24	122
2008	Provides services to public	29	20	10	8	20	0	14	57	32	80
2008	Does not provide services to public	35	20	7	7	10	1	20	70	21	84

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	35	16	7	5	0	0	72	12	65
2017	Does not provide services to public	41	36	10	3	9	0	1	78	12	81
2014	Provides services to public	27	42	14	6	9	0	1	70	15	77
2014	Does not provide services to public	38	33	12	12	2	1	0	72	15	117
2011	Provides services to public	37	41	11	6	5	0	0	78	11	79
2011	Does not provide services to public	48	33	10	5	4	0	1	82	9	122
2008	Provides services to public	27	32	20	10	11	0	0	59	21	81
2008	Does not provide services to public	29	40	11	14	6	0	0	69	20	85

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	19	9	3	1	0	8	86	5	65
2017	Does not provide services to public	64	15	9	4	4	2	2	82	9	81
2014	Provides services to public	49	21	8	5	6	4	6	78	13	78
2014	Does not provide services to public	48	18	6	5	9	7	7	77	17	117
2011	Provides services to public	41	31	10	9	7	0	2	74	16	80
2011	Does not provide services to public	45	26	7	6	8	4	4	78	14	122

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	34	36	30	65
2017	Does not provide services to public	38	28	34	81
2014	Provides services to public	33	38	29	78
2014	Does not provide services to public	26	41	34	117
2011	Provides services to public	29	41	30	80
2011	Does not provide services to public	37	30	33	122

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	13	17	59	10	0	0	22
2017	Does not provide services to public	6	10	69	6	9	0	31
2014	Provides services to public	24	27	49	0	9999	0	26
2014	Does not provide services to public	27	11	51	0	9999	11	29
2011	Provides services to public	9	21	58	4	9999	9	24
2011	Does not provide services to public	19	16	53	0	9999	12	43

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	36	12	1	3	0	84	4	65
2017	Does not provide services to public	39	46	5	6	4	0	85	10	79
2014	Provides services to public	45	33	13	5	4	0	78	9	78
2014	Does not provide services to public	54	33	8	3	1	1	88	4	117
2011	Provides services to public	43	37	14	2	4	0	80	6	80
2011	Does not provide services to public	54	36	6	2	1	2	91	3	121
2008	Provides services to public	49	36	6	7	1	0	85	9	81
2008	Does not provide services to public	46	38	8	7	0	1	85	7	85

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	35	11	3	4	0	82	6	65
2017	Does not provide services to public	49	37	7	4	3	0	86	7	81
2014	Provides services to public	41	37	15	4	2	0	79	6	78
2014	Does not provide services to public	52	38	10	0	0	0	90	0	117
2011	Provides services to public	56	32	8	1	2	0	88	3	80
2011	Does not provide services to public	50	37	7	4	1	1	88	5	122

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	19	38	18	13	0	0	30	32	65
2017	Does not provide services to public	16	26	29	20	9	1	0	29	42	81
2014	Provides services to public	16	28	31	18	7	0	0	25	44	78
2014	Does not provide services to public	8	25	40	14	10	2	2	24	34	116
2011	Provides services to public	5	21	36	23	12	3	0	36	26	80
2011	Does not provide services to public	7	21	30	24	13	1	4	39	30	122
2008	Provides services to public	16	31	31	16	4	0	2	20	48	81
2008	Does not provide services to public	14	21	27	26	7	1	4	35	37	85

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	15	31	22	23	0	1	45	23	64
2017	Does not provide services to public	13	14	34	20	17	2	0	38	27	80
2014	Provides services to public	13	15	26	26	16	1	4	44	29	78
2014	Does not provide services to public	6	10	27	29	24	1	4	56	17	116
2011	Provides services to public	7	12	15	30	33	1	1	64	20	80
2011	Does not provide services to public	2	9	22	34	25	4	4	64	12	122
2008	Provides services to public	7	26	28	26	9	1	2	36	35	81
2008	Does not provide services to public	11	15	20	27	18	6	4	49	29	85

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	21	23	24	16	0	6	43	32	65
2017	Does not provide services to public	9	17	30	25	15	3	2	42	27	80
2014	Provides services to public	17	23	22	25	9	0	4	36	42	78
2014	Does not provide services to public	11	26	28	19	13	2	2	33	38	117
2011	Provides services to public	17	15	30	17	19	0	1	37	33	79
2011	Does not provide services to public	10	14	31	24	15	2	4	42	26	122
2008	Provides services to public	23	22	27	16	10	1	0	26	46	81
2008	Does not provide services to public	15	10	38	19	8	4	6	30	28	84

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	14	23	21	24	2	1	47	29	65
2017	Does not provide services to public	14	13	36	16	17	2	1	34	29	80
2014	Provides services to public	10	24	28	26	11	0	2	37	34	78
2014	Does not provide services to public	5	16	34	27	16	1	2	44	21	116
2011	Provides services to public	5	14	28	28	22	2	1	52	19	80
2011	Does not provide services to public	4	8	27	40	15	2	3	58	13	122
2008	Provides services to public	11	17	37	23	9	1	1	33	29	81
2008	Does not provide services to public	6	10	35	29	17	1	2	48	16	83

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	33	20	16	12	1	3	30	50	65
2017	Does not provide services to public	14	31	25	20	7	1	3	28	47	79
2014	Provides services to public	27	26	19	12	11	3	3	24	55	78
2014	Does not provide services to public	21	25	22	13	14	0	4	28	48	116
2011	Provides services to public	12	15	32	22	16	3	0	39	28	80
2011	Does not provide services to public	7	20	28	26	11	2	6	40	29	122
2008	Provides services to public	23	20	30	19	5	1	2	24	45	81
2008	Does not provide services to public	7	24	27	19	13	2	7	36	34	84

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	23	21	16	22	3	4	41	36	65
2017	Does not provide services to public	15	13	25	30	14	1	2	46	28	80
2014	Provides services to public	5	9	30	29	22	3	3	54	15	77
2014	Does not provide services to public	3	10	26	30	26	2	3	58	14	117
2011	Provides services to public	5	10	33	27	21	3	1	50	16	80
2011	Does not provide services to public	2	9	29	32	18	6	5	56	12	121
2008	Provides services to public	12	16	33	17	14	4	4	33	31	81
2008	Does not provide services to public	9	20	24	20	18	5	5	42	32	85

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	18	32	16	17	4	4	37	29	65
2017	Does not provide services to public	11	13	34	27	12	3	0	40	25	80
2014	Provides services to public	13	32	22	22	10	0	1	33	45	78
2014	Does not provide services to public	7	22	32	15	17	3	3	34	32	116

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	20	7	5	5	0	0	83	10	65
2017	Does not provide services to public	60	25	5	6	3	0	0	85	10	81
2014	Provides services to public	43	21	12	10	14	0	0	64	24	78
2014	Does not provide services to public	57	27	3	8	3	1	1	85	11	117

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	65	20	8	6	0	0	85	6	65
2017	Does not provide services to public	67	29	2	1	1	0	96	2	80
2014	Provides services to public	41	38	8	6	7	0	78	14	78
2014	Does not provide services to public	58	30	6	4	1	1	89	5	117

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	30	13	0	3	4	83	3	65
2017	Does not provide services to public	44	32	16	3	0	5	80	3	81
2014	Provides services to public	35	41	17	3	1	4	79	4	78
2014	Does not provide services to public	55	34	8	1	0	2	91	1	117

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	27	11	3	3	2	82	6	64
2017	Does not provide services to public	44	41	11	3	0	1	86	3	81
2014	Provides services to public	35	35	17	4	7	2	71	12	78
2014	Does not provide services to public	51	36	9	2	1	2	88	2	117
2011	Provides services to public	37	29	12	13	6	2	68	20	80
2011	Does not provide services to public	40	42	9	6	1	1	83	8	122

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	34	8	4	6	82	10	64
2017	Does not provide services to public	58	34	2	4	1	92	5	81
2014	Provides services to public	34	39	11	9	8	73	17	78
2014	Does not provide services to public	56	31	8	5	1	87	6	117
2011	Provides services to public	47	23	15	12	2	71	15	80
2011	Does not provide services to public	51	35	5	7	2	87	9	122
2008	Provides services to public	40	36	11	6	7	75	14	81
2008	Does not provide services to public	39	25	16	14	6	64	20	85

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	39	12	3	1	4	4	82	5	65
2017	Does not provide services to public	41	33	11	7	0	2	6	81	7	81
2014	Provides services to public	27	24	15	8	20	1	4	54	30	78
2014	Does not provide services to public	43	23	12	10	2	6	5	74	13	117

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	32	5	3	3	3	1	89	6	65
2017	Does not provide services to public	61	26	8	5	0	0	0	87	5	81
2014	Provides services to public	48	44	4	1	3	0	0	92	4	78
2014	Does not provide services to public	53	37	4	0	1	3	1	95	1	116
2011	Provides services to public	56	30	6	2	1	4	0	90	4	80
2011	Does not provide services to public	49	34	8	4	0	4	1	87	4	122

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	22	4	7	10	0	0	79	17	65
2017	Does not provide services to public	55	23	8	6	2	5	0	82	9	81
2014	Provides services to public	28	29	21	9	13	1	0	57	22	78
2014	Does not provide services to public	51	29	8	4	2	5	1	84	7	117
2011	Provides services to public	34	30	8	12	10	3	4	68	23	80
2011	Does not provide services to public	35	36	17	8	3	2	0	71	11	122
2008	Provides services to public	31	43	7	9	6	4	0	77	15	81
2008	Does not provide services to public	31	25	13	12	12	6	2	60	26	85

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	23	21	10	4	4	1	63	15	65
2017	Does not provide services to public	30	36	23	6	3	3	0	68	8	81
2014	Provides services to public	20	27	24	9	13	4	3	51	23	78
2014	Does not provide services to public	35	31	19	2	2	9	1	74	5	117
2011	Provides services to public	18	35	18	11	7	11	0	59	20	80
2011	Does not provide services to public	27	35	12	14	4	7	1	68	19	122

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	14	19	14	16	11	7	40	37	65
2017	Does not provide services to public	21	20	16	16	4	20	3	53	26	81
2014	Provides services to public	13	5	14	21	33	11	4	21	63	78
2014	Does not provide services to public	18	17	27	8	17	8	4	40	29	117
2011	Provides services to public	19	14	11	13	24	17	2	41	46	80
2011	Does not provide services to public	14	14	18	18	14	17	5	36	40	122

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	50	4	6	3	0	87	9	65
2017	Does not provide services to public	46	47	0	5	1	0	94	6	81
2014	Provides services to public	43	43	1	9	4	0	86	13	78
2014	Does not provide services to public	44	44	7	6	0	0	87	6	117
2011	Provides services to public	49	37	7	4	2	0	86	6	80
2011	Does not provide services to public	53	35	3	6	2	1	90	7	122
2008	Provides services to public	49	37	6	5	2	0	86	7	81
2008	Does not provide services to public	54	36	4	6	0	0	91	6	85

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	35	6	1	1	92	3	65
2017	Does not provide services to public	58	37	2	0	3	95	3	81
2014	Provides services to public	57	39	1	0	3	96	3	78
2014	Does not provide services to public	67	24	6	3	0	91	3	117
2011	Provides services to public	59	31	7	3	0	90	3	79
2011	Does not provide services to public	66	26	3	4	2	91	5	122

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	24	9	1	0	0	0	90	1	63
2017	Does not provide services to public	61	31	5	0	3	0	0	92	3	81
2014	Provides services to public	53	29	7	6	4	1	0	83	10	78
2014	Does not provide services to public	58	30	6	3	0	1	2	91	4	117

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	71	17	8	3	1	0	88	4	64
2017	Does not provide services to public	74	23	1	1	1	0	97	2	81
2014	Provides services to public	66	23	6	4	1	0	88	5	78
2014	Does not provide services to public	80	13	2	4	0	0	94	4	117
2011	Provides services to public	73	16	6	4	1	0	89	5	80
2011	Does not provide services to public	76	18	2	4	0	1	95	4	122
2008	Provides services to public	72	22	2	2	0	1	95	3	81
2008	Does not provide services to public	73	18	6	4	0	0	90	4	84

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	14	8	11	8	0	72	20	65
2017	Does not provide services to public	63	16	9	8	5	0	79	12	81
2014	Provides services to public	51	25	11	6	6	0	76	12	78
2014	Does not provide services to public	55	21	9	8	5	2	78	13	117
2011	Provides services to public	61	17	11	7	4	0	78	11	80
2011	Does not provide services to public	54	26	4	10	4	2	81	15	122
2008	Provides services to public	53	23	9	11	4	0	77	15	81
2008	Does not provide services to public	56	20	4	14	6	0	76	20	85

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	10	7	12	5	0	0	76	17	65
2017	Does not provide services to public	67	18	5	6	2	0	2	87	8	81
2014	Provides services to public	60	22	5	4	9	0	0	82	13	78
2014	Does not provide services to public	72	12	6	3	3	0	4	86	7	117
2011	Provides services to public	70	10	7	6	7	0	0	79	13	80
2011	Does not provide services to public	63	21	5	6	4	0	1	85	11	121
2008	Provides services to public	60	21	9	2	4	0	4	85	6	81
2008	Does not provide services to public	68	17	5	5	2	1	2	88	7	84

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	83	6	1	6	0	0	3	92	6	65
2017	Does not provide services to public	82	9	4	2	2	0	1	92	4	81
2014	Provides services to public	76	15	1	1	4	0	3	93	5	78
2014	Does not provide services to public	79	12	4	1	2	0	2	93	3	117
2011	Provides services to public	80	9	4	5	1	0	1	90	6	79
2011	Does not provide services to public	69	17	5	3	1	1	4	91	4	122
2008	Provides services to public	75	14	2	4	2	0	2	91	6	81
2008	Does not provide services to public	77	13	5	1	0	1	2	94	1	84

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	22	6	11	2	0	82	12	65
2017	Does not provide services to public	64	23	9	3	2	0	87	4	81
2014	Provides services to public	50	19	10	10	9	1	70	20	77
2014	Does not provide services to public	57	23	8	5	3	4	83	9	116

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	18	7	4	1	0	2	87	6	65
2017	Does not provide services to public	70	25	2	2	0	3	0	97	2	80
2014	Provides services to public	63	28	6	0	0	1	1	93	0	78
2014	Does not provide services to public	74	19	2	1	2	3	1	96	3	117
2011	Provides services to public	69	21	6	1	0	2	0	93	1	80
2011	Does not provide services to public	78	17	1	1	0	0	1	97	1	122
2008	Provides services to public	65	29	3	1	0	0	3	96	1	80
2008	Does not provide services to public	67	18	8	4	0	1	2	88	4	85

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	10	90	65
2017	Does not provide services to public	10	90	81
2014	Provides services to public	34	66	77
2014	Does not provide services to public	17	83	116

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	26	26
2014	Does not provide services to public	49	20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	82	26
2014	Does not provide services to public	55	20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	26
2014	Does not provide services to public	0	20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	26
2014	Does not provide services to public	0	20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	46	26
2014	Does not provide services to public	34	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	46	26
2014	Does not provide services to public	24	20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	38	26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	43	26
2014	Does not provide services to public	40	20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	50	26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	84	26
2014	Does not provide services to public	70	20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	38	26
2014	Does not provide services to public	31	20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	26
2014	Does not provide services to public	0	20

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	19	26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	37	26
2014	Does not provide services to public	40	20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	24	26
2014	Does not provide services to public	30	20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	61	26
2014	Does not provide services to public	38	20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	31	26

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	26
2014	Does not provide services to public	0	20

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	31	26
2014	Does not provide services to public	37	20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	25	20

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	25

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	25
2014	Does not provide services to public	0	20

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	48	25

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	60	25
2014	Does not provide services to public	35	20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	72	25
2014	Does not provide services to public	46	20

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	18	16	6	6	25	7	58	18	65
2017	Does not provide services to public	10	15	22	3	2	36	12	48	10	81
2014	Provides services to public	11	12	14	17	20	25	1	31	50	78
2014	Does not provide services to public	15	14	18	8	9	29	8	45	26	116

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	22	19	1	9	6	0	68	11	64
2017	Does not provide services to public	38	25	19	4	0	11	3	73	5	79
2014	Provides services to public	21	19	26	7	23	5	0	42	31	78
2014	Does not provide services to public	28	27	15	11	5	13	0	64	18	116
2011	Provides services to public	40	26	17	10	6	1	0	67	16	80
2011	Does not provide services to public	32	31	19	7	5	7	1	68	12	122

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2014	Provides services to public	8	92	78

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	15	17	0	5	30	7	65	8	65
2017	Does not provide services to public	4	14	26	0	0	43	13	41	0	80
2014	Provides services to public	14	17	21	6	7	31	4	47	21	78
2014	Does not provide services to public	21	17	10	1	2	37	11	75	5	117

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	27	15	2	5	11	0	75	8	65
2017	Does not provide services to public	25	43	16	0	1	12	3	80	1	81
2014	Provides services to public	22	27	23	5	7	14	1	57	15	78
2014	Does not provide services to public	39	25	12	2	1	20	2	82	3	117
2011	Provides services to public	48	24	13	5	2	8	0	78	8	80
2011	Does not provide services to public	34	40	17	2	1	6	0	79	3	122

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	15	85	65
2017	Does not provide services to public	13	87	81
2014	Provides services to public	21	79	78
2014	Does not provide services to public	7	93	117

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Does not provide services to public	92	8	11
2014	Provides services to public	82	18	17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Does not provide services to public	74	17	0	0	0	10	0	100	0	10
2014	Provides services to public	48	37	7	8	0	0	0	85	8	14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	8	3	3	1	17	83	7	65
2017	Does not provide services to public	22	44	14	1	4	1	13	77	6	81
2014	Provides services to public	26	49	12	4	3	2	5	80	7	78
2014	Does not provide services to public	24	56	7	0	2	1	11	90	2	117
2011	Provides services to public	38	47	7	2	2	0	3	88	5	80
2011	Does not provide services to public	28	45	8	5	2	2	10	82	8	121
2008	Provides services to public	37	48	6	2	0	0	6	91	3	81
2008	Does not provide services to public	30	48	8	5	1	0	8	84	6	84

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	16	19	4	2	24	13	59	10	65
2017	Does not provide services to public	6	13	23	6	0	34	18	39	12	81
2014	Provides services to public	7	12	22	6	5	35	14	36	22	78
2014	Does not provide services to public	8	18	17	4	3	31	19	53	13	117
2011	Provides services to public	12	9	24	6	5	33	10	38	19	80
2011	Does not provide services to public	7	18	19	6	2	34	13	48	16	121

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	26	7	0	2	4	17	89	2	65
2017	Does not provide services to public	35	28	14	0	0	10	13	82	0	80
2014	Provides services to public	36	36	9	5	1	7	5	83	7	78
2014	Does not provide services to public	45	27	5	3	0	9	12	91	3	117
2011	Provides services to public	44	26	8	6	1	9	4	82	8	80
2011	Does not provide services to public	40	30	6	4	1	9	9	86	6	121
2008	Provides services to public	46	31	7	5	2	2	6	84	8	81
2008	Does not provide services to public	35	37	8	5	1	5	10	83	7	84

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	20	16	5	3	9	11	70	10	65
2017	Does not provide services to public	28	27	13	3	0	14	14	77	4	81
2014	Provides services to public	22	34	21	4	6	9	5	64	12	78
2014	Does not provide services to public	40	25	8	3	2	11	12	84	5	117
2011	Provides services to public	32	31	11	3	4	16	3	78	9	80
2011	Does not provide services to public	28	39	7	3	2	12	9	85	7	121
2008	Provides services to public	36	19	19	10	9	4	5	59	20	81
2008	Does not provide services to public	35	25	16	7	5	7	5	68	13	85

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	13	8	2	5	0	3	85	7	65
2017	Does not provide services to public	72	17	5	2	3	0	2	90	5	81

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	16	4	5	3	0	3	87	8	65
2017	Does not provide services to public	67	19	11	0	2	1	0	87	2	81

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	28	15	1	2	0	0	81	3	65
2017	Does not provide services to public	45	38	6	6	3	1	0	85	9	81

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	36	12	12	10	0	0	66	22	65
2017	Does not provide services to public	21	40	14	15	4	5	0	65	20	81

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	26	13	13	8	0	1	66	21	64
2017	Does not provide services to public	41	27	21	1	6	0	4	71	8	81

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	22	33	20	7	0	1	39	28	65
2017	Does not provide services to public	22	23	16	20	17	1	1	46	38	81

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	28	15	18	11	0	1	55	29	65
2017	Does not provide services to public	24	27	24	8	15	0	2	52	24	80

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	19	20	25	13	0	3	40	40	65
2017	Does not provide services to public	23	22	19	17	19	0	1	45	36	81

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	23	19	3	4	0	4	72	8	65
2017	Does not provide services to public	47	22	12	7	5	0	7	75	12	80

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	39	15	6	5	0	0	74	11	64
2017	Does not provide services to public	40	31	13	6	7	0	2	72	14	81

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	25	23	6	8	0	0	63	14	64
2017	Does not provide services to public	42	32	10	12	1	0	2	76	14	81

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	29	27	9	10	0	1	53	19	64
2017	Does not provide services to public	18	38	14	17	10	0	3	58	28	81

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	23	22	6	9	0	4	62	16	64
2017	Does not provide services to public	32	29	16	11	10	0	2	62	22	81

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	35	13	7	3	2	0	76	10	64
2017	Does not provide services to public	45	18	14	14	5	0	3	65	20	81

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	72	16	3	3	0	0	6	94	3	65
2017	Does not provide services to public	74	17	4	1	2	0	1	93	3	81

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	72	10	4	4	7	1	2	85	11	65
2017	Does not provide services to public	83	9	2	1	0	0	4	97	1	80

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	16	7	6	3	0	3	84	9	65
2017	Does not provide services to public	66	23	6	1	1	0	3	92	2	81

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	15	7	7	4	0	5	80	12	65
2017	Does not provide services to public	75	12	8	3	0	0	3	89	3	81

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	12	10	1	0	0	22	86	2	65
2017	Does not provide services to public	56	11	2	2	0	0	29	94	3	80

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	22	9	3	3	0	2	85	6	65
2017	Does not provide services to public	80	11	3	1	1	0	4	94	2	81

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	12	13	5	7	2	4	74	12	65
2017	Does not provide services to public	71	11	6	2	5	0	5	87	7	81

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	25	17	0	0	0	0	83	0	65
2017	Does not provide services to public	58	26	10	1	1	0	4	88	2	81

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	38	45	4	9	0	0	41	14	65
2017	Does not provide services to public	24	22	32	13	9	0	0	46	22	81

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	17	38	34	5	0	0	39	23	65
2017	Does not provide services to public	10	17	30	25	18	0	0	43	27	81

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	31	14	8	3	5	1	40	60	65
2017	Does not provide services to public	41	29	16	6	2	4	2	43	57	81

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	36
2017	Does not provide services to public	33	42

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	36
2017	Does not provide services to public	31	42

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	36
2017	Does not provide services to public	14	42

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	41	36
2017	Does not provide services to public	31	42

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	36
2017	Does not provide services to public	2	42

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	36
2017	Does not provide services to public	41	42

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	13	62	19	3	0	3	36
2017	Does not provide services to public	24	54	16	3	0	2	43

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	16	20	15	12	0	0	52	27	37
2017	Does not provide services to public	35	27	4	8	6	0	19	77	18	43

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	7	16	5	14	6	42	32	37	36
2017	Does not provide services to public	12	0	2	2	17	2	65	36	59	43

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Transportation Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.