2017 Public Service Employee Survey Results by Theme for Public Safety Canada

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Public Safety Canada	31	45	9	10	5	76	15	803
2014	Public Service	30	44	12	9	5	74	14	181850
2014	Public Safety Canada	28	39	12	12	10	66	22	768
2011	Public Service	35	41	11	8	5	76	13	200583
2011	Public Safety Canada	32	40	12	9	7	72	16	867
2008	Public Service	35	42	11	8	4	77	12	168072
2008	Public Safety Canada	33	41	11	8	7	74	15	766

Question 15. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	37	14	11	10	0	0	65	21	173998
2017	Public Safety Canada	32	36	12	11	9	0	0	68	20	804

Question 16. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	35	9	3	2	0	87	5	173795
2017	Public Safety Canada	48	37	8	5	3	0	84	7	803
2014	Public Service	59	29	8	2	2	0	88	4	181719
2014	Public Safety Canada	56	27	10	3	3	1	84	6	767
2011	Public Service	58	31	7	2	1	0	89	4	200656
2011	Public Safety Canada	55	31	10	2	2	0	86	4	870

Question 20. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Public Safety Canada	37	38	11	9	5	75	14	799
2014	Public Service	39	40	11	6	4	79	9	181673
2014	Public Safety Canada	32	37	14	9	8	69	17	767
2011	Public Service	41	41	9	6	3	82	9	200825
2011	Public Safety Canada	38	40	9	8	4	79	11	869
2008	Public Service	41	42	8	6	3	84	8	168963
2008	Public Safety Canada	39	42	7	9	3	81	12	774

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Public Safety Canada	26	31	18	12	13	0	57	24	803
2014	Public Service	28	35	17	11	8	1	63	19	180897
2014	Public Safety Canada	15	31	18	18	18	1	46	36	767
2011	Public Service	28	35	18	10	7	1	64	17	198741
2011	Public Safety Canada	22	33	20	12	12	1	56	24	859

Question 59. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Public Safety Canada	27	35	14	13	10	0	63	23	803
2014	Public Service	27	36	17	12	7	0	64	20	180844
2014	Public Safety Canada	17	33	16	19	15	0	50	35	767
2011	Public Service	27	38	17	11	7	0	65	18	198568
2011	Public Safety Canada	24	40	15	11	10	1	64	21	860
2008	Public Service	28	40	14	11	6	0	68	18	164994
2008	Public Safety Canada	22	35	18	14	11	1	57	25	759

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Public Safety Canada	25	24	18	15	14	4	0	51	30	802
2014	Public Service	28	26	19	13	10	4	1	57	24	180861
2014	Public Safety Canada	18	21	19	16	22	5	0	41	40	767
2011	Public Service	29	27	17	12	10	5	1	59	23	198679
2011	Public Safety Canada	25	28	16	12	14	5	1	55	27	860
2008	Public Service	27	29	17	13	9	5	1	60	23	164965
2008	Public Safety Canada	20	25	18	18	13	5	1	48	33	758

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Public Safety Canada	46	30	9	6	6	2	1	78	13	803
2014	Public Service	42	31	12	7	5	2	1	75	12	181447
2014	Public Safety Canada	43	27	11	8	8	2	1	72	16	767
2011	Public Service	40	32	13	8	5	2	1	74	13	199843
2011	Public Safety Canada	41	30	12	8	7	2	1	73	15	866
2008	Public Service	38	31	12	8	7	3	1	72	15	166751
2008	Public Safety Canada	43	26	9	9	8	4	1	73	17	767

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	42	33	10	8	5	1	0	76	14	174142
2017	Public Safety Canada	45	30	8	10	6	1	1	76	16	803
2014	Public Service	40	34	11	9	6	1	0	75	15	181437
2014	Public Safety Canada	41	29	10	11	9	0	0	71	20	767
2011	Public Service	38	35	11	10	6	1	0	73	16	199709
2011	Public Safety Canada	40	32	9	11	8	0	0	72	19	866
2008	Public Service	36	34	11	10	8	1	0	71	18	166684
2008	Public Safety Canada	38	31	9	11	10	1	1	70	21	767

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	27	10	7	6	77	12	173871
2017	Public Safety Canada	51	26	9	7	8	77	14	802
2014	Public Service	46	30	11	7	6	77	13	181293
2014	Public Safety Canada	43	29	10	7	11	72	18	765

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	16	10	8	7	0	64	19	174230
2017	Public Safety Canada	28	35	12	10	10	5	0	67	21	804
2014	Public Service	24	32	17	10	8	8	0	62	20	181131
2014	Public Safety Canada	14	30	18	15	14	9	0	49	31	767
2011	Public Service	22	31	19	11	9	7	1	58	22	199170
2011	Public Safety Canada	26	28	19	10	10	7	0	58	21	861

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	31	17	13	11	3	57	25	174174
2017	Public Safety Canada	25	35	14	11	13	1	61	25	802
2014	Public Service	21	31	19	15	12	3	53	27	181126
2014	Public Safety Canada	13	29	19	19	17	2	44	37	765
2011	Public Service	19	31	19	14	13	3	52	28	199021
2011	Public Safety Canada	24	31	18	11	13	2	57	25	858
2008	Public Service	21	33	18	14	12	3	55	27	165557
2008	Public Safety Canada	18	31	16	18	14	4	51	33	754

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	29	20	17	12	6	49	31	174040
2017	Public Safety Canada	18	30	18	17	13	4	50	31	804
2014	Public Service	14	28	21	18	13	5	45	33	181064
2014	Public Safety Canada	9	26	18	23	19	5	37	44	766
2011	Public Service	11	31	21	19	12	6	45	33	198979
2011	Public Safety Canada	15	34	17	17	11	4	52	30	861
2008	Public Service	11	31	20	20	13	6	44	35	165317
2008	Public Safety Canada	9	27	18	23	15	7	40	41	757

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	27	17	14	15	6	50	31	174190
2017	Public Safety Canada	21	29	16	14	16	4	52	31	803
2014	Public Service	17	26	19	15	16	7	46	34	181094
2014	Public Safety Canada	12	28	19	17	18	6	42	37	767
2011	Public Service	15	29	18	16	15	7	47	33	198990
2011	Public Safety Canada	19	32	16	14	13	6	55	28	860
2008	Public Service	14	29	18	16	15	8	47	33	165352
2008	Public Safety Canada	11	25	16	19	18	10	40	42	758

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Public Safety Canada	17	31	14	19	15	3	50	35	803
2014	Public Service	14	31	18	19	14	3	47	34	181026
2014	Public Safety Canada	8	29	17	24	20	3	38	45	767
2011	Public Service	13	33	18	20	14	3	48	34	198810
2011	Public Safety Canada	15	33	18	18	14	2	50	32	860
2008	Public Service	14	36	16	20	12	2	51	33	165141
2008	Public Safety Canada	14	30	15	24	15	3	44	40	757

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	35	16	13	10	61	24	174142
2017	Public Safety Canada	31	37	12	12	8	68	20	804
2014	Public Service	21	35	17	15	11	57	26	181788
2014	Public Safety Canada	22	32	16	15	14	55	29	768
2011	Public Service	21	37	16	14	11	59	25	200784
2011	Public Safety Canada	25	37	14	13	10	62	24	867

Question 13. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	42	12	11	5	0	0	72	16	174083
2017	Public Safety Canada	24	44	9	14	7	0	0	69	22	803

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	18	17	14	16	3	40	38	174082
2017	Public Safety Canada	14	24	15	13	13	19	2	48	33	802
2014	Public Service	11	22	19	18	15	13	2	38	40	181465
2014	Public Safety Canada	13	24	19	14	15	13	3	43	35	767

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	12	9	6	1	0	73	15	174253
2017	Public Safety Canada	39	37	8	8	6	1	0	77	15	804
2014	Public Service	36	36	12	9	6	1	0	72	15	181472
2014	Public Safety Canada	39	31	10	10	9	1	0	71	19	767
2011	Public Service	33	37	13	10	7	1	0	70	17	199910
2011	Public Safety Canada	36	34	11	11	7	0	1	71	18	867
2008	Public Service	31	36	13	11	9	1	1	67	20	166756
2008	Public Safety Canada	34	33	11	11	10	1	1	68	21	767

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	36	14	11	6	3	5	66	18	38833
2017	Public Safety Canada	27	34	10	12	7	3	7	67	21	291
2014	Public Service	25	36	15	10	6	3	5	66	18	40406
2014	Public Safety Canada	26	31	12	11	7	4	9	65	21	230

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	35	13	13	8	2	1	65	22	174044
2017	Public Safety Canada	37	32	12	12	7	1	0	69	19	803
2014	Public Service	25	39	13	14	7	2	1	66	21	181522
2014	Public Safety Canada	32	35	12	12	7	1	1	68	19	767
2011	Public Service	26	37	13	14	8	2	1	65	22	199928
2011	Public Safety Canada	36	37	9	9	6	1	1	75	16	868
2008	Public Service	26	37	12	14	8	2	1	65	22	166238
2008	Public Safety Canada	35	37	11	10	5	1	1	74	15	765

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	28	15	13	11	9	1	58	26	174123
2017	Public Safety Canada	32	27	12	9	9	10	1	66	20	802
2014	Public Service	24	28	16	13	10	7	1	57	26	181494
2014	Public Safety Canada	32	25	13	13	10	6	1	61	25	766
2011	Public Service	26	27	15	13	11	6	1	58	26	199730
2011	Public Safety Canada	38	24	11	11	9	6	1	67	21	866
2008	Public Service	27	28	14	13	11	7	1	59	25	166166
2008	Public Safety Canada	37	28	11	8	7	8	1	71	17	765

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	40	12	14	8	0	66	23	174231
2017	Public Safety Canada	26	41	11	13	9	0	67	22	803
2014	Public Service	24	39	12	16	9	0	63	25	181873
2014	Public Safety Canada	24	38	12	18	9	1	62	26	768
2011	Public Service	27	41	12	12	6	1	69	19	200240
2011	Public Safety Canada	26	36	14	14	8	1	63	22	865
2008	Public Service	25	42	13	13	7	1	68	20	168332
2008	Public Safety Canada	26	37	14	13	7	2	64	21	773

Question 6. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	39	10	6	3	80	10	174121
2017	Public Safety Canada	41	38	8	8	4	80	12	804
2014	Public Service	39	39	11	7	4	78	11	181902
2014	Public Safety Canada	37	36	11	9	7	74	16	768
2011	Public Service	42	36	11	6	4	79	10	200728
2011	Public Safety Canada	43	36	8	8	5	79	13	869
2008	Public Service	38	41	11	7	4	79	10	169105
2008	Public Safety Canada	41	35	11	9	5	76	13	774

Question 7. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	47	37	7	6	3	84	9	173994
2017	Public Safety Canada	47	36	5	8	4	83	12	802
2014	Public Service	44	38	8	6	3	82	10	181804
2014	Public Safety Canada	42	37	8	7	6	79	13	767
2011	Public Service	45	39	7	5	3	84	8	200298
2011	Public Safety Canada	47	37	7	5	4	83	9	869
2008	Public Service	43	42	7	5	3	85	8	168403
2008	Public Safety Canada	45	38	8	4	5	83	9	772

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	32	16	14	11	3	0	57	27	173983
2017	Public Safety Canada	22	35	15	12	10	4	0	60	24	801
2014	Public Service	19	31	17	16	13	3	1	52	30	180900
2014	Public Safety Canada	15	27	16	18	21	3	0	43	40	765
2011	Public Service	21	33	17	15	12	2	0	55	27	200253
2011	Public Safety Canada	21	32	14	16	14	2	1	54	31	865
2008	Public Service	19	35	17	15	11	2	0	56	27	168004
2008	Public Safety Canada	21	34	17	15	11	2	0	57	26	772

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Public Safety Canada	18	28	14	15	20	3	3	49	37	804
2014	Public Service	16	25	15	18	22	2	2	42	42	180943
2014	Public Safety Canada	11	19	11	23	32	2	2	31	57	767
2011	Public Service	15	27	15	18	21	2	2	44	40	200219
2011	Public Safety Canada	15	24	17	17	23	1	2	41	42	867
2008	Public Service	17	32	14	16	17	2	2	51	35	167751
2008	Public Safety Canada	20	31	15	13	15	3	3	54	30	768

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	39	13	12	8	0	67	20	173615
2017	Public Safety Canada	33	39	11	10	6	0	72	17	800
2014	Public Service	21	40	14	14	10	0	62	25	181784
2014	Public Safety Canada	24	39	12	13	11	0	63	25	767
2011	Public Service	28	39	13	12	8	0	68	20	200493
2011	Public Safety Canada	32	39	10	12	6	1	72	18	871

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	11	8	67	18	173681
2017	Public Safety Canada	37	33	13	9	7	70	16	803
2014	Public Service	27	36	16	12	9	63	21	181760
2014	Public Safety Canada	30	33	13	12	11	64	23	766

Question 19. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	38	14	10	6	0	0	69	17	173677
2017	Public Safety Canada	32	39	11	10	7	1	1	72	17	800
2014	Public Service	28	38	16	11	7	0	0	66	18	181718
2014	Public Safety Canada	29	34	14	13	9	0	0	63	22	767
2011	Public Service	34	40	13	8	4	1	0	75	12	199885
2011	Public Safety Canada	38	36	11	9	4	1	1	76	13	868

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Public Safety Canada	21	39	19	10	8	4	0	62	19	803

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	33	10	9	6	0	1	74	15	174019
2017	Public Safety Canada	40	32	8	11	8	1	0	73	19	804
2014	Public Service	36	34	12	10	7	0	1	71	16	181787
2014	Public Safety Canada	32	34	11	11	11	0	0	67	22	767
2011	Public Service	38	36	11	9	6	0	1	75	14	200742
2011	Public Safety Canada	36	37	12	8	6	0	1	74	14	869

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	23	11	10	11	2	11	63	24	173988
2017	Public Safety Canada	38	26	8	9	8	1	9	72	19	803
2014	Public Service	30	24	11	11	13	2	10	61	27	181828
2014	Public Safety Canada	30	21	8	15	13	2	11	59	32	768
2011	Public Service	31	24	10	11	13	2	10	62	27	200707
2011	Public Safety Canada	29	22	10	15	12	1	11	58	30	870
2008	Public Service	34	24	9	11	12	2	9	65	25	168919
2008	Public Safety Canada	35	22	9	10	11	2	11	66	24	774

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	16	7	4	1	73	11	174272
2017	Public Safety Canada	28	35	20	11	6	1	63	17	804
2014	Public Service	35	34	18	7	5	1	70	12	181779
2014	Public Safety Canada	28	34	19	11	9	1	62	20	766
2011	Public Service	33	34	18	8	5	1	69	13	200574
2011	Public Safety Canada	28	39	18	9	5	1	68	14	867
2008	Public Service	28	35	20	10	6	1	64	16	168835
2008	Public Safety Canada	27	33	20	10	9	1	61	20	773

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	50	23	8	5	6	3	6	80	12	173965
2017	Public Safety Canada	49	22	6	6	7	5	6	79	14	802
2014	Public Service	47	23	9	5	6	3	6	78	13	181389
2014	Public Safety Canada	38	18	11	8	9	6	9	67	20	767
2011	Public Service	44	26	9	7	8	2	4	75	15	200634
2011	Public Safety Canada	34	24	11	9	10	4	7	65	22	870

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Public Service	26	40	34	174196
2017	Public Safety Canada	49	18	32	803
2014	Public Service	26	40	34	180859
2014	Public Safety Canada	51	18	30	766
2011	Public Service	27	42	31	198979
2011	Public Safety Canada	48	21	31	860

Question 62. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Public Service	18	30	29	6	10	6	45785
2017	Public Safety Canada	4	18	59	4	8	6	392
2014	Public Service	18	32	30	10	9999	11	47681
2014	Public Safety Canada	5	17	63	7	9999	8	395
2011	Public Service	19	32	31	8	9999	10	53795
2011	Public Safety Canada	8	21	55	6	9999	11	410

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Public Safety Canada	41	37	9	8	5	1	79	12	804
2014	Public Service	38	40	12	6	4	1	79	10	181765
2014	Public Safety Canada	36	36	11	10	5	0	73	16	767
2011	Public Service	37	42	11	6	3	1	80	9	200734
2011	Public Safety Canada	38	40	11	7	4	1	78	10	868
2008	Public Service	42	39	10	5	3	1	82	8	168871
2008	Public Safety Canada	39	38	11	7	5	1	78	11	774

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	41	17	10	6	1	0	67	16	173974
2017	Public Safety Canada	25	43	16	9	6	1	0	69	15	800
2014	Public Service	24	40	18	10	6	2	0	65	16	181189
2014	Public Safety Canada	23	39	19	11	6	2	0	63	18	767
2011	Public Service	24	42	17	10	6	2	0	67	16	199395
2011	Public Safety Canada	43	36	10	6	3	1	1	81	9	861

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Public Safety Canada	14	27	39	13	5	1	2	18	42	802
2014	Public Service	12	28	36	16	7	1	2	23	40	181277
2014	Public Safety Canada	16	26	37	15	5	1	1	20	43	767
2011	Public Service	12	27	34	16	7	1	2	24	40	199952
2011	Public Safety Canada	13	24	35	18	6	1	2	25	38	865
2008	Public Service	12	29	35	16	6	1	2	23	41	168383
2008	Public Safety Canada	14	30	35	15	5	0	1	20	45	771

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Public Safety Canada	14	22	28	20	11	3	2	33	38	800
2014	Public Service	13	22	29	20	11	2	3	32	37	181116
2014	Public Safety Canada	22	27	27	13	8	2	1	21	50	766
2011	Public Service	12	20	28	21	12	2	3	35	34	199740
2011	Public Safety Canada	17	16	26	24	14	2	3	39	34	868
2008	Public Service	12	22	29	21	11	2	3	34	35	168088
2008	Public Safety Canada	20	26	27	14	8	3	2	24	48	767

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Public Safety Canada	22	23	30	15	5	1	3	21	48	801
2014	Public Service	21	25	27	14	7	2	3	23	48	181132
2014	Public Safety Canada	29	27	26	11	4	1	2	15	58	767
2011	Public Service	18	24	28	15	8	2	4	25	45	199696
2011	Public Safety Canada	23	27	27	14	5	1	3	20	52	864
2008	Public Service	17	24	30	17	8	2	3	25	43	168077
2008	Public Safety Canada	27	28	24	12	5	2	3	18	57	772

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Public Safety Canada	15	25	32	18	7	1	2	26	41	797
2014	Public Service	9	17	33	25	12	1	3	38	27	180699
2014	Public Safety Canada	17	25	32	17	7	1	1	24	43	767
2011	Public Service	9	17	32	25	12	1	4	38	28	199449
2011	Public Safety Canada	14	22	34	20	8	1	2	28	37	868
2008	Public Service	9	18	33	25	11	1	3	38	28	168000
2008	Public Safety Canada	16	25	30	20	7	0	2	28	42	770

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Public Safety Canada	28	24	25	11	7	2	2	19	54	799
2014	Public Service	21	25	27	15	9	1	3	24	48	181145
2014	Public Safety Canada	31	27	22	12	6	1	1	18	59	767
2011	Public Service	18	24	28	16	9	1	3	27	44	199874
2011	Public Safety Canada	22	24	26	16	8	1	3	25	48	866
2008	Public Service	16	24	28	18	10	1	3	29	42	168023
2008	Public Safety Canada	18	23	27	18	9	1	3	28	43	770

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Public Safety Canada	22	24	29	13	8	2	3	21	48	802
2014	Public Service	11	18	27	24	13	3	5	40	31	181040
2014	Public Safety Canada	17	21	31	17	9	1	3	27	40	765
2011	Public Service	11	18	27	23	14	3	5	40	31	199570
2011	Public Safety Canada	15	19	26	24	10	3	4	36	36	866
2008	Public Service	14	22	27	20	11	2	4	33	38	168198
2008	Public Safety Canada	24	26	27	12	6	2	3	20	52	771

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Public Safety Canada	22	23	32	12	7	3	2	20	47	804
2014	Public Service	18	24	31	14	8	2	3	23	44	181146
2014	Public Safety Canada	27	25	28	12	6	1	1	18	53	766

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	30	10	10	8	1	73	17	174130
2017	Public Safety Canada	47	27	8	10	9	0	74	19	804
2014	Public Service	41	30	10	10	7	1	73	18	181550
2014	Public Safety Canada	40	26	10	13	10	1	67	23	767

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	38	9	8	4	80	12	173904
2017	Public Safety Canada	48	32	8	8	4	80	12	800
2014	Public Service	39	40	9	8	3	80	11	181417
2014	Public Safety Canada	43	33	9	10	5	76	15	767

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Public Safety Canada	36	35	14	4	5	6	0	75	10	801
2014	Public Service	40	35	14	4	3	4	1	79	7	180799
2014	Public Safety Canada	33	32	19	4	3	8	0	72	7	765

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Public Safety Canada	34	41	11	7	5	2	77	12	800
2014	Public Service	38	37	13	6	3	3	78	9	180874
2014	Public Safety Canada	30	36	17	7	5	4	70	13	767
2011	Public Service	31	39	16	7	5	3	72	12	198890
2011	Public Safety Canada	28	40	15	7	5	4	71	12	859

Question 57. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	43	37	10	6	4	0	0	80	10	174074
2017	Public Safety Canada	42	37	9	7	4	0	0	80	12	803
2014	Public Service	42	37	11	6	4	0	0	79	10	180763
2014	Public Safety Canada	35	36	14	8	6	1	0	72	14	767
2011	Public Service	37	39	12	7	5	0	0	76	12	198622
2011	Public Safety Canada	37	38	12	6	6	0	1	76	12	861
2008	Public Service	33	40	12	8	5	0	0	74	13	165113
2008	Public Safety Canada	33	38	11	9	7	1	0	72	17	756

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Public Safety Canada	29	30	13	11	9	5	4	64	22	802
2014	Public Service	28	32	15	10	8	4	3	64	20	181579
2014	Public Safety Canada	29	31	13	11	10	3	3	64	22	767

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	41	12	4	2	3	0	81	7	173773
2017	Public Safety Canada	42	37	10	4	3	4	0	82	7	799
2014	Public Service	38	41	11	4	2	3	1	82	6	180996
2014	Public Safety Canada	34	38	14	6	2	6	0	77	9	767
2011	Public Service	35	40	13	5	2	3	1	78	8	199266
2011	Public Safety Canada	39	34	12	5	3	6	1	78	9	861

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Public Safety Canada	32	36	13	10	6	2	0	70	17	801
2014	Public Service	36	37	11	7	4	3	1	77	12	181015
2014	Public Safety Canada	31	34	13	11	6	4	1	69	18	767
2011	Public Service	35	36	12	8	5	4	1	74	14	199168
2011	Public Safety Canada	33	32	13	9	6	5	2	70	16	857
2008	Public Service	31	36	12	10	7	4	1	70	17	165770
2008	Public Safety Canada	29	34	12	11	8	6	1	67	20	761

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	34	19	11	6	4	1	61	18	173919
2017	Public Safety Canada	24	36	18	11	6	4	1	63	18	800
2014	Public Service	24	34	20	10	6	5	1	62	18	180998
2014	Public Safety Canada	22	34	19	13	6	5	1	59	20	767
2011	Public Service	19	35	21	12	7	5	1	57	20	199149
2011	Public Safety Canada	18	32	19	14	9	5	2	55	24	860

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Public Safety Canada	13	21	16	16	16	14	3	41	39	802
2014	Public Service	16	24	18	16	15	9	2	45	35	180995
2014	Public Safety Canada	12	17	18	18	22	10	2	33	46	767
2011	Public Service	15	23	18	16	15	11	3	44	35	199244
2011	Public Safety Canada	13	16	19	15	19	13	6	35	42	860

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	47	5	11	5	79	16	174344
2017	Public Safety Canada	30	49	5	11	5	80	16	804
2014	Public Service	32	47	5	11	5	78	16	181951
2014	Public Safety Canada	32	48	4	11	5	80	16	768
2011	Public Service	36	46	4	10	4	82	14	200936
2011	Public Safety Canada	37	44	4	12	3	82	15	869
2008	Public Service	36	46	4	9	4	82	13	169250
2008	Public Safety Canada	38	45	4	9	4	83	13	773

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	39	36	7	11	7	75	18	174178
2017	Public Safety Canada	42	36	7	9	6	78	15	801
2014	Public Service	40	35	7	11	7	75	18	181828
2014	Public Safety Canada	44	32	7	10	6	76	17	768
2011	Public Service	39	37	8	10	6	77	15	199738
2011	Public Safety Canada	45	33	7	10	5	79	14	864

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	37	8	7	3	0	82	10	173739
2017	Public Safety Canada	46	38	6	6	3	0	85	10	801
2014	Public Service	42	38	9	7	3	0	80	11	181746
2014	Public Safety Canada	42	36	10	7	3	1	80	10	767

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	22	4	3	1	1	1	92	4	173972
2017	Public Safety Canada	69	21	5	2	2	1	1	92	3	802
2014	Public Service	68	22	4	3	1	1	1	91	4	181921
2014	Public Safety Canada	66	23	5	3	2	1	1	90	5	768
2011	Public Service	71	20	4	3	1	1	1	92	4	200894
2011	Public Safety Canada	70	19	6	3	1	1	1	90	4	869
2008	Public Service	71	20	3	3	1	0	1	92	4	169051
2008	Public Safety Canada	70	21	4	4	2	0	0	91	5	771

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	19	5	6	3	1	86	9	174221
2017	Public Safety Canada	62	22	6	6	3	0	85	9	803
2014	Public Service	64	20	5	6	3	1	85	9	181861
2014	Public Safety Canada	64	18	5	8	4	0	82	13	768
2011	Public Service	66	18	5	6	3	2	86	9	200811
2011	Public Safety Canada	62	20	6	8	4	1	83	12	868
2008	Public Service	67	18	5	6	3	1	86	9	169106
2008	Public Safety Canada	60	22	5	8	5	1	82	13	774

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	16	6	4	2	0	4	88	6	174193
2017	Public Safety Canada	72	15	6	4	2	0	1	88	6	804
2014	Public Service	70	15	5	4	3	0	3	88	6	181584
2014	Public Safety Canada	72	16	4	4	3	0	1	89	8	766
2011	Public Service	68	15	5	4	3	0	4	87	7	200015
2011	Public Safety Canada	69	16	6	5	2	0	2	87	8	862
2008	Public Service	66	14	5	4	4	1	7	86	9	167148
2008	Public Safety Canada	65	16	6	6	4	0	4	84	10	766

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	78	12	4	2	2	3	93	3	173995
2017	Public Safety Canada	81	12	3	2	2	1	93	4	804
2014	Public Service	77	12	4	2	2	3	93	4	181405
2014	Public Safety Canada	78	12	3	3	2	2	91	5	767
2011	Public Service	77	12	4	2	2	3	92	4	199764
2011	Public Safety Canada	74	14	5	3	3	1	89	6	865
2008	Public Service	78	8	3	2	3	6	92	5	166455
2008	Public Safety Canada	79	10	4	3	2	2	92	5	765

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	59	20	8	4	2	2	5	85	7	174121
2017	Public Safety Canada	60	23	8	6	2	1	1	84	8	802
2014	Public Service	59	20	8	4	2	2	5	85	7	180951
2014	Public Safety Canada	54	29	8	5	3	1	1	84	7	766

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	20	6	2	1	2	3	90	4	174041
2017	Public Safety Canada	66	20	7	2	1	4	1	89	3	801
2014	Public Service	65	20	6	2	2	3	3	90	4	180921
2014	Public Safety Canada	64	24	5	2	1	2	2	91	3	767
2011	Public Service	67	19	6	2	1	2	3	90	4	200185
2011	Public Safety Canada	64	19	8	1	1	2	5	89	2	866
2008	Public Service	67	18	6	2	1	2	3	89	4	168297
2008	Public Safety Canada	62	19	8	2	1	3	5	87	4	773

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	18	82	173948
2017	Public Safety Canada	17	83	804
2014	Public Service	19	81	180560
2014	Public Safety Canada	24	76	765

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	51	30018
2017	Public Safety Canada	42	136
2014	Public Service	50	32448
2014	Public Safety Canada	42	183

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	63	30018
2017	Public Safety Canada	80	136
2014	Public Service	63	32448
2014	Public Safety Canada	73	183

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30018
2017	Public Safety Canada	6	136
2014	Public Service	7	32448
2014	Public Safety Canada	9	183

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	5	30018
2017	Public Safety Canada	0	136
2014	Public Service	4	32448
2014	Public Safety Canada	0	183

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	6	30018
2017	Public Safety Canada	6	136
2014	Public Service	5	32448
2014	Public Safety Canada	7	183

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30018
2014	Public Service	9	32448

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	4	30018
2014	Public Service	4	32448
2014	Public Safety Canada	3	183

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Public Safety Canada	40	136
2014	Public Service	40	32479
2014	Public Safety Canada	42	183

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Organization	(%)	Total responses
2017	Public Service	40	30045
2017	Public Safety Canada	56	136
2014	Public Service	40	32479
2014	Public Safety Canada	50	183

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2017	Public Service	45	30045
2017	Public Safety Canada	52	136
2014	Public Service	43	32479
2014	Public Safety Canada	46	183

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Public Safety Canada	40	136
2014	Public Service	40	32479
2014	Public Safety Canada	41	183

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Organization	(%)	Total responses
2017	Public Service	30	30045
2017	Public Safety Canada	42	136
2014	Public Service	29	32479
2014	Public Safety Canada	41	183

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Organization	(%)	Total responses
2017	Public Service	57	30045
2017	Public Safety Canada	54	136
2014	Public Service	57	32479
2014	Public Safety Canada	54	183

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Organization	(%)	Total responses
2017	Public Service	36	30045
2017	Public Safety Canada	33	136
2014	Public Service	36	32479
2014	Public Safety Canada	33	183

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Organization	(%)	Total responses
2017	Public Service	2	30045
2017	Public Safety Canada	0	136
2014	Public Service	2	32479
2014	Public Safety Canada	0	183

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2017	Public Service	10	30045
2017	Public Safety Canada	12	136
2014	Public Service	9	32479
2014	Public Safety Canada	11	183

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Organization	(%)	Total responses
2017	Public Service	13	30045
2017	Public Safety Canada	10	136
2014	Public Service	13	32479
2014	Public Safety Canada	13	183

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Organization	(%)	Total responses
2017	Public Service	48	30045
2017	Public Safety Canada	59	136
2014	Public Service	46	32479
2014	Public Safety Canada	50	183

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30045
2017	Public Safety Canada	26	136
2014	Public Service	29	32479
2014	Public Safety Canada	33	183

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30045
2017	Public Safety Canada	12	136
2014	Public Service	14	32479
2014	Public Safety Canada	14	183

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	52	30031
2017	Public Safety Canada	58	136
2014	Public Service	51	32463
2014	Public Safety Canada	56	183

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30031
2017	Public Safety Canada	28	136
2014	Public Service	30	32463
2014	Public Safety Canada	33	183

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30031
2017	Public Safety Canada	9	136
2014	Public Service	10	32463
2014	Public Safety Canada	13	183

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	22	30031
2017	Public Safety Canada	24	136
2014	Public Service	21	32463
2014	Public Safety Canada	19	183

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Public Safety Canada	9	136
2014	Public Service	12	32463
2014	Public Safety Canada	6	183

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30031
2017	Public Safety Canada	4	136
2014	Public Service	7	32463
2014	Public Safety Canada	4	183

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30031
2017	Public Safety Canada	14	136
2014	Public Service	16	32463
2014	Public Safety Canada	18	183

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Public Safety Canada	11	136
2014	Public Service	11	32463
2014	Public Safety Canada	10	183

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	25	30031
2017	Public Safety Canada	23	136
2014	Public Service	25	32463
2014	Public Safety Canada	24	183

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Public Safety Canada	8	130
2014	Public Service	13	30161
2014	Public Safety Canada	9	175

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	17	27791
2017	Public Safety Canada	16	130
2014	Public Service	16	30161
2014	Public Safety Canada	16	175

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Public Safety Canada	6	130
2014	Public Service	11	30161
2014	Public Safety Canada	11	175

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	27791
2017	Public Safety Canada	5	130
2014	Public Service	8	30161
2014	Public Safety Canada	6	175

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Public Safety Canada	9	130
2014	Public Service	10	30161
2014	Public Safety Canada	12	175

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	27791
2017	Public Safety Canada	10	130
2014	Public Service	10	30161
2014	Public Safety Canada	13	175

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Public Safety Canada	15	130
2014	Public Service	11	30161
2014	Public Safety Canada	8	175

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Public Safety Canada	15	130
2014	Public Service	8	30161
2014	Public Safety Canada	9	175

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Public Safety Canada	10	130
2014	Public Service	11	30161
2014	Public Safety Canada	11	175

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	26	27791
2017	Public Safety Canada	38	130
2014	Public Service	25	30161
2014	Public Safety Canada	34	175

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Public Safety Canada	16	130
2014	Public Service	9	30161
2014	Public Safety Canada	9	175

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	45	27791
2017	Public Safety Canada	56	130
2014	Public Service	45	30161
2014	Public Safety Canada	53	175

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	27791
2017	Public Safety Canada	4	130
2014	Public Service	2	30161
2014	Public Safety Canada	3	175

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	53	27791
2017	Public Safety Canada	59	130
2014	Public Service	54	30161
2014	Public Safety Canada	63	175

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	27791

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	27791
2017	Public Safety Canada	12	130
2014	Public Service	13	30161
2014	Public Safety Canada	12	175

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	30021
2017	Public Safety Canada	92	8	136

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Public Safety Canada	12	13	18	7	10	31	9	41	28	802
2014	Public Service	16	19	20	7	7	24	7	50	22	180780
2014	Public Safety Canada	10	16	17	10	10	28	7	41	32	766

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Public Safety Canada	23	30	17	9	8	12	1	61	19	803
2014	Public Service	26	30	19	7	6	11	1	64	14	180720
2014	Public Safety Canada	19	29	22	10	8	11	1	55	21	767
2011	Public Service	31	36	16	7	4	6	0	72	12	198422
2011	Public Safety Canada	23	30	19	8	6	13	1	62	16	859

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	8	92	173800
2017	Public Safety Canada	8	92	802
2014	Public Service	8	92	180400
2014	Public Safety Canada	7	93	766

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	38	13842
2017	Public Safety Canada	38	67
2014	Public Service	36	13828
2014	Public Safety Canada	38	55

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	79	13842
2017	Public Safety Canada	85	67
2014	Public Service	80	13828
2014	Public Safety Canada	82	55

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Public Safety Canada	7	67
2014	Public Service	3	13828

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Public Safety Canada	0	67
2014	Public Service	3	13828
2014	Public Safety Canada	0	55

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2017	Public Safety Canada	8	67
2014	Public Service	7	13828

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13842
2014	Public Service	8	13828

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2014	Public Service	8	13828

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Organization	(%)	Total responses
2017	Public Service	24	13782
2017	Public Safety Canada	26	66
2014	Public Service	20	13822
2014	Public Safety Canada	17	55

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13782
2017	Public Safety Canada	26	66
2014	Public Service	17	13822
2014	Public Safety Canada	11	55

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Organization	(%)	Total responses
2017	Public Service	14	13782
2017	Public Safety Canada	19	66
2014	Public Service	12	13822
2014	Public Safety Canada	9	55

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13782
2017	Public Safety Canada	9	66
2014	Public Service	5	13822

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Organization	(%)	Total responses
2017	Public Service	25	13782
2017	Public Safety Canada	24	66
2014	Public Service	23	13822
2014	Public Safety Canada	44	55

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Organization	(%)	Total responses
2017	Public Service	30	13782
2017	Public Safety Canada	33	66
2014	Public Service	24	13822
2014	Public Safety Canada	31	55

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13782
2014	Public Service	3	13822

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2017	Public Service	2	13782
2017	Public Safety Canada	0	66

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13782
2017	Public Safety Canada	10	66
2014	Public Service	7	13822
2014	Public Safety Canada	9	55

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Public Safety Canada	22	66
2014	Public Service	16	13822
2014	Public Safety Canada	25	55

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2017	Public Service	1	13782

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Public Safety Canada	18	66
2014	Public Service	16	13822
2014	Public Safety Canada	11	55

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2017	Public Service	0	13782
2014	Public Service	1	13822
2014	Public Safety Canada	0	55

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	20	13782
2017	Public Safety Canada	7	66
2014	Public Service	30	13822
2014	Public Safety Canada	37	55

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	31	13844
2017	Public Safety Canada	30	67
2014	Public Service	29	13830
2014	Public Safety Canada	25	55

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13844
2017	Public Safety Canada	15	67
2014	Public Service	16	13830
2014	Public Safety Canada	14	55

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2014	Public Service	6	13830
2014	Public Safety Canada	15	55

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13844
2017	Public Safety Canada	16	67
2014	Public Service	19	13830
2014	Public Safety Canada	23	55

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2014	Public Service	6	13830

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13844
2014	Public Service	7	13830

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13844
2017	Public Safety Canada	10	67
2014	Public Service	9	13830
2014	Public Safety Canada	13	55

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13844
2017	Public Safety Canada	7	67
2014	Public Service	9	13830
2014	Public Safety Canada	20	55

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	48	13844
2017	Public Safety Canada	43	67
2014	Public Service	48	13830
2014	Public Safety Canada	42	55

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	12884
2017	Public Safety Canada	7	65
2014	Public Service	6	12831
2014	Public Safety Canada	0	51

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Public Safety Canada	15	65
2014	Public Service	11	12831

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2014	Public Service	4	12831
2014	Public Safety Canada	0	51

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2014	Public Service	3	12831
2014	Public Safety Canada	0	51

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2014	Public Service	3	12831

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2014	Public Service	5	12831

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	12884
2017	Public Safety Canada	7	65
2014	Public Service	7	12831

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Public Safety Canada	11	65
2014	Public Service	9	12831

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Public Safety Canada	9	65
2014	Public Service	10	12831
2014	Public Safety Canada	14	51

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	24	12884
2017	Public Safety Canada	29	65
2014	Public Service	23	12831
2014	Public Safety Canada	25	51

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Public Safety Canada	9	65
2014	Public Service	9	12831
2014	Public Safety Canada	10	51

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	44	12884
2017	Public Safety Canada	46	65
2014	Public Service	44	12831
2014	Public Safety Canada	53	51

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	12884
2014	Public Service	2	12831

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	61	12884
2017	Public Safety Canada	57	65
2014	Public Service	65	12831
2014	Public Safety Canada	75	51

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	12884

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Public Safety Canada	12	65
2014	Public Service	13	12831
2014	Public Safety Canada	12	51

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	13875
2017	Public Safety Canada	91	9	67

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Public Safety Canada	13	12	18	4	3	42	8	50	14	804
2014	Public Service	17	18	21	4	3	31	7	55	11	180669
2014	Public Safety Canada	9	13	21	3	3	41	9	45	13	767

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Public Safety Canada	27	29	17	4	3	18	1	70	10	801
2014	Public Service	28	30	18	4	3	15	2	70	9	180578
2014	Public Safety Canada	21	29	21	3	3	20	2	65	9	767
2011	Public Service	35	36	14	4	2	8	0	77	7	198306
2011	Public Safety Canada	27	31	18	4	2	18	0	71	7	853

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	17	83	173939
2017	Public Safety Canada	17	83	802
2014	Public Service	15	85	180286
2014	Public Safety Canada	15	85	766

Question 89. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	78	22	29537
2017	Public Safety Canada	80	20	136
2014	Public Service	78	22	27355
2014	Public Safety Canada	75	25	119

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	46	35	6	8	4	1	1	82	12	23169
2017	Public Safety Canada	55	32	5	7	1	1	0	87	8	108
2014	Public Service	50	32	6	7	4	0	0	83	11	21409
2014	Public Safety Canada	55	31	5	7	2	0	0	87	9	87

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	48	10	6	2	2	5	81	9	174249
2017	Public Safety Canada	26	42	9	7	5	2	9	77	13	803
2014	Public Service	26	50	10	5	2	2	5	81	8	180775
2014	Public Safety Canada	25	50	9	5	2	1	9	83	8	767
2011	Public Service	25	51	10	6	2	1	4	81	8	198482
2011	Public Safety Canada	24	48	9	6	3	1	10	80	10	856
2008	Public Service	25	49	10	7	3	2	5	79	10	165000
2008	Public Safety Canada	22	43	9	9	4	3	11	74	15	759

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	21	9	7	20	8	49	22	173925
2017	Public Safety Canada	7	15	18	7	6	36	11	43	24	801
2014	Public Service	10	24	23	10	7	19	8	46	22	180722
2014	Public Safety Canada	6	14	23	7	6	32	13	37	22	767
2011	Public Service	10	26	23	10	6	18	6	48	22	198413
2011	Public Safety Canada	7	18	25	6	5	28	11	42	17	854

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	38	32	11	4	2	8	5	81	7	174213
2017	Public Safety Canada	37	25	10	3	3	13	9	80	8	804
2014	Public Service	35	34	12	4	2	8	5	79	7	180760
2014	Public Safety Canada	30	31	13	3	3	11	9	76	8	767
2011	Public Service	36	34	12	4	2	8	4	79	8	198530
2011	Public Safety Canada	32	27	13	5	3	10	9	73	11	856
2008	Public Service	33	36	12	4	2	8	5	79	7	164878
2008	Public Safety Canada	30	29	10	4	2	14	11	79	8	759

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	31	14	6	4	11	5	72	11	173897
2017	Public Safety Canada	27	28	11	5	4	18	8	73	11	804
2014	Public Service	27	32	15	6	4	11	5	70	12	180628
2014	Public Safety Canada	21	26	17	6	4	17	9	63	13	766
2011	Public Service	27	33	15	6	4	10	4	71	12	198183
2011	Public Safety Canada	25	28	16	6	4	14	8	67	13	856
2008	Public Service	29	34	13	8	5	7	5	71	14	165597
2008	Public Safety Canada	25	27	13	7	5	13	10	68	15	759

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	27	8	6	5	1	0	81	11	174035
2017	Public Safety Canada	57	25	6	5	6	0	0	83	11	803

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	25	10	4	5	2	0	80	9	174119
2017	Public Safety Canada	58	25	7	4	5	1	0	84	9	803

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	40	16	9	6	4	0	67	15	173983
2017	Public Safety Canada	27	42	12	11	5	4	0	71	17	804

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	37	17	14	11	2	0	56	26	174038
2017	Public Safety Canada	16	37	14	18	14	1	0	54	32	802

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	24	19	14	19	0	2	46	34	173880
2017	Public Safety Canada	17	24	19	16	22	0	1	42	38	801

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	26	15	11	0	1	47	26	173933
2017	Public Safety Canada	13	23	27	19	17	0	0	37	37	803

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Public Safety Canada	16	27	25	18	14	0	1	43	32	797

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Public Safety Canada	14	18	24	20	23	0	0	32	44	801

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Public Safety Canada	31	27	20	10	9	0	4	60	20	802

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	30	22	11	8	0	1	59	19	173457
2017	Public Safety Canada	25	26	23	14	11	0	0	51	25	801

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Public Safety Canada	23	32	23	12	8	1	1	55	21	801

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Public Safety Canada	18	29	25	14	12	0	1	48	27	800

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Public Safety Canada	21	28	21	17	12	0	1	49	29	800

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Public Safety Canada	29	32	21	9	8	0	1	62	17	798

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	24	13	6	4	0	2	77	9	173936
2017	Public Safety Canada	56	23	12	5	2	0	1	80	8	804

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Public Safety Canada	70	12	6	4	4	1	3	85	9	802

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	28	10	4	3	0	2	83	7	173810
2017	Public Safety Canada	54	27	11	3	3	0	2	82	6	802

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	57	20	10	6	5	0	2	79	11	173819
2017	Public Safety Canada	53	21	12	8	6	0	2	75	14	802

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	13	5	2	1	0	25	89	4	173685
2017	Public Safety Canada	52	15	6	2	1	0	23	88	4	801

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Public Safety Canada	64	19	7	1	1	0	8	90	3	798

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Public Safety Canada	71	9	6	3	5	0	5	85	8	804

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	29	12	4	2	0	3	81	6	173693
2017	Public Safety Canada	53	25	14	4	2	0	3	80	6	803

Question 84. Overall, my level of work-related stress is
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	30	38	14	6	0	0	42	20	174252
2017	Public Safety Canada	9	25	39	17	9	0	0	34	26	804

Question 85. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	9	20	39	22	10	0	0	32	29	173657
2017	Public Safety Canada	12	24	39	17	8	0	0	25	36	801

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Public Safety Canada	21	26	20	15	16	2	0	22	78	802

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	22	111807
2017	Public Safety Canada	24	609

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	34	111807
2017	Public Safety Canada	36	609

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	18	111807
2017	Public Safety Canada	19	609

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2017	Public Service	47	111807
2017	Public Safety Canada	54	609

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2017	Public Service	6	111807
2017	Public Safety Canada	8	609

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	40	111807
2017	Public Safety Canada	40	609

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Public Service	7	48	18	10	4	14	109569
2017	Public Safety Canada	3	43	20	10	4	20	598

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Public Safety Canada	11	19	14	19	28	1	8	33	52	612

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Public Safety Canada	3	6	7	18	60	2	5	9	83	610

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Safety Canada

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.