2017 Public Service Employee Survey Results by Theme for Office of the Auditor General of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	42	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	35	53	8	4	0	88	4	25
2017	Communications or public affairs	25	42	8	25	0	67	25	12
2017	Administration and operations	34	46	6	6	8	80	14	35
2017	Human resources	44	44	6	6	0	89	6	18
2017	Financial management	46	45	2	7	0	91	7	58
2017	Information technology	34	43	19	0	4	77	4	26
2017	Internal audit	40	42	14	3	1	82	4	77
2017	Evaluation	56	33	5	5	0	89	5	18
2017	Other services to the public	44	41	9	6	0	85	6	34
2017	None of the above	39	46	7	3	5	85	8	147
2014	Compliance, inspection and enforcement	16	77	6	0	0	94	0	23
2014	Communications or public affairs	18	36	27	9	9	55	18	22
2014	Administration and operations	32	52	9	6	0	85	6	42
2014	Human resources	39	47	15	0	0	85	0	19
2014	Financial management	37	53	5	3	2	90	5	56
2014	Information technology	45	38	10	3	3	83	7	29
2014	Internal audit	33	53	11	1	1	86	3	63
2014	Evaluation	43	33	10	10	5	76	14	21
2014	Other services to the public	25	47	21	5	2	73	7	47
2014	None of the above	37	44	12	4	2	82	7	126

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	33	17	0	0	83	0	12
2017	Compliance, inspection and enforcement	28	51	9	8	4	79	12	24
2017	Communications or public affairs	42	25	8	17	8	67	25	12
2017	Administration and operations	32	39	12	12	5	71	17	35
2017	Human resources	67	28	0	6	0	94	6	18
2017	Financial management	46	42	7	5	0	88	5	58
2017	Information technology	34	31	26	0	8	66	8	26
2017	Internal audit	37	32	15	13	3	69	15	77
2017	Evaluation	45	44	5	5	0	89	5	18
2017	Other services to the public	39	40	18	3	0	79	3	33
2017	None of the above	34	43	10	7	6	77	13	147

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	58	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	55	37	0	4	4	0	92	8	25
2017	Communications or public affairs	58	33	8	0	0	0	92	0	12
2017	Administration and operations	52	31	12	5	0	0	83	5	35
2017	Human resources	61	33	6	0	0	0	94	0	18
2017	Financial management	59	36	3	2	0	0	95	2	59
2017	Information technology	67	18	11	0	4	0	85	4	26
2017	Internal audit	50	36	10	4	0	0	86	4	77
2017	Evaluation	50	50	0	0	0	0	100	0	18
2017	Other services to the public	59	38	3	0	0	0	97	0	34
2017	None of the above	51	37	5	5	1	0	88	6	146
2014	Compliance, inspection and enforcement	65	29	6	0	0	0	94	0	23
2014	Communications or public affairs	55	23	23	0	0	0	77	0	22
2014	Administration and operations	74	20	4	2	0	0	93	2	42
2014	Human resources	86	9	5	0	0	0	95	0	19
2014	Financial management	67	23	5	3	0	2	92	3	56
2014	Information technology	66	28	3	0	3	0	93	3	29
2014	Internal audit	66	30	3	1	0	0	96	1	63
2014	Evaluation	67	29	0	5	0	0	95	5	21
2014	Other services to the public	46	41	12	0	2	0	86	2	47
2014	None of the above	64	28	5	2	1	0	92	2	126

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	58	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	43	45	8	4	0	0	88	4	25
2017	Communications or public affairs	42	42	17	0	0	0	83	0	12
2017	Administration and operations	44	36	6	9	5	0	80	14	35
2017	Human resources	56	33	6	6	0	0	89	6	18
2017	Financial management	52	38	2	5	3	0	90	8	59
2017	Information technology	51	19	22	4	4	0	70	8	26
2017	Internal audit	36	45	10	8	1	0	81	9	77
2017	Evaluation	51	44	5	0	0	0	95	0	18
2017	Other services to the public	47	47	6	0	0	0	94	0	34
2017	None of the above	40	44	7	4	4	1	85	8	145
2014	Compliance, inspection and enforcement	45	52	3	0	0	0	97	0	23
2014	Communications or public affairs	32	32	23	5	9	0	64	14	22
2014	Administration and operations	46	48	2	2	2	0	94	4	42
2014	Human resources	62	28	10	0	0	0	90	0	19
2014	Financial management	54	30	10	5	2	0	84	7	56
2014	Information technology	52	31	10	0	7	0	83	7	29
2014	Internal audit	49	38	4	5	3	0	88	8	63
2014	Evaluation	52	29	10	5	5	0	81	10	21
2014	Other services to the public	32	47	10	9	2	0	79	10	47
2014	None of the above	47	40	8	4	2	0	87	5	126

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	58	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	47	29	17	4	4	0	0	76	8	25
2017	Communications or public affairs	25	33	33	8	0	0	0	58	8	12
2017	Administration and operations	40	40	12	3	5	0	0	80	8	35
2017	Human resources	56	39	6	0	0	0	0	94	0	18
2017	Financial management	57	33	5	3	2	0	0	90	5	59
2017	Information technology	43	26	18	12	0	0	0	69	12	26
2017	Internal audit	36	33	18	9	4	0	0	69	13	77
2017	Evaluation	50	39	5	5	0	0	0	89	5	18
2017	Other services to the public	52	36	12	0	0	0	0	88	0	33
2017	None of the above	40	36	11	7	6	0	1	76	13	147
2014	Compliance, inspection and enforcement	39	55	6	0	0	0	0	94	0	23
2014	Communications or public affairs	23	45	9	18	5	0	0	68	23	22
2014	Administration and operations	64	32	2	0	2	0	0	96	2	42
2014	Human resources	44	47	5	0	5	0	0	90	5	19
2014	Financial management	57	31	5	5	2	0	0	88	7	56
2014	Information technology	52	38	3	3	3	0	0	90	7	29
2014	Internal audit	44	42	8	4	1	0	0	86	5	63
2014	Evaluation	43	43	0	10	5	0	0	86	14	21
2014	Other services to the public	52	27	14	5	2	0	0	80	7	47
2014	None of the above	42	43	7	4	2	2	0	86	6	126

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	58	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	43	32	5	8	8	4	79	16	25
2017	Communications or public affairs	33	25	33	8	0	0	58	8	12
2017	Administration and operations	29	51	15	0	5	0	80	5	35
2017	Human resources	56	33	6	6	0	0	89	6	18
2017	Financial management	51	40	5	3	2	0	90	5	59
2017	Information technology	39	38	11	12	0	0	77	12	26
2017	Internal audit	34	41	13	9	3	0	75	12	77
2017	Evaluation	33	50	5	12	0	0	83	12	18
2017	Other services to the public	45	44	12	0	0	0	88	0	34
2017	None of the above	37	40	10	7	6	0	77	13	147
2014	Compliance, inspection and enforcement	45	48	6	0	0	0	94	0	23
2014	Communications or public affairs	23	36	23	9	9	0	59	18	22
2014	Administration and operations	57	36	2	4	0	0	94	4	42
2014	Human resources	44	47	0	5	5	0	90	10	19
2014	Financial management	56	33	7	3	2	0	88	5	56
2014	Information technology	55	31	7	3	3	0	87	7	29
2014	Internal audit	37	51	7	1	4	0	88	5	63
2014	Evaluation	52	33	0	10	5	0	86	14	21
2014	Other services to the public	49	30	8	10	2	0	80	12	47
2014	None of the above	38	40	10	9	3	0	78	12	126

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	36	19	12	12	12	4	4	60	26	25
2017	Communications or public affairs	25	17	33	25	0	0	0	42	25	12
2017	Administration and operations	37	20	26	6	5	3	3	61	12	35
2017	Human resources	50	17	33	0	0	0	0	67	0	18
2017	Financial management	50	27	11	8	3	0	0	77	11	59
2017	Information technology	47	23	19	4	8	0	0	69	12	26
2017	Internal audit	35	27	19	9	4	5	0	66	14	77
2017	Evaluation	39	33	17	5	0	5	0	76	6	18
2017	Other services to the public	42	27	29	3	0	0	0	68	3	34
2017	None of the above	37	27	15	10	6	3	1	67	17	147
2014	Compliance, inspection and enforcement	45	26	16	13	0	0	0	71	13	23
2014	Communications or public affairs	27	18	23	18	14	0	0	45	32	22
2014	Administration and operations	48	34	13	0	2	2	0	84	2	42
2014	Human resources	29	51	10	0	10	0	0	80	10	19
2014	Financial management	47	18	13	11	3	6	0	70	16	56
2014	Information technology	45	35	10	3	7	0	0	80	10	29
2014	Internal audit	36	36	21	5	3	0	0	71	8	63
2014	Evaluation	33	43	5	10	5	5	0	80	15	21
2014	Other services to the public	37	27	21	12	3	0	0	64	15	47
2014	None of the above	35	27	19	9	4	5	0	66	14	126

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	55	24	9	8	0	4	0	82	9	25
2017	Communications or public affairs	50	33	0	8	8	0	0	83	17	12
2017	Administration and operations	54	31	6	6	3	0	0	85	9	35
2017	Human resources	56	39	6	0	0	0	0	94	0	18
2017	Financial management	60	29	3	5	0	2	2	92	5	59
2017	Information technology	50	23	15	12	0	0	0	73	12	26
2017	Internal audit	43	35	13	4	4	1	0	79	8	77
2017	Evaluation	45	50	5	0	0	0	0	95	0	18
2017	Other services to the public	56	35	6	0	3	0	0	91	3	34
2017	None of the above	50	37	6	4	1	1	1	89	5	146
2014	Compliance, inspection and enforcement	48	32	10	10	0	0	0	81	10	23
2014	Communications or public affairs	55	27	5	0	9	5	0	86	10	22
2014	Administration and operations	63	20	13	4	0	0	0	83	4	42
2014	Human resources	66	24	5	0	5	0	0	90	5	19
2014	Financial management	49	33	12	3	3	0	0	82	7	56
2014	Information technology	41	34	13	11	0	0	0	76	11	29
2014	Internal audit	51	36	8	4	1	0	0	86	5	63
2014	Evaluation	57	10	14	10	5	5	0	70	15	21
2014	Other services to the public	37	44	12	5	0	0	2	83	5	47
2014	None of the above	45	44	6	3	2	0	0	89	5	126

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	58	0	8	0	0	0	92	8	12
2017	Compliance, inspection and enforcement	43	32	4	17	4	0	0	75	21	25
2017	Communications or public affairs	50	33	0	8	8	0	0	83	17	12
2017	Administration and operations	54	19	6	15	6	0	0	74	20	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	66	26	5	2	0	0	2	94	2	59
2017	Information technology	35	38	15	12	0	0	0	73	12	26
2017	Internal audit	33	48	9	6	4	0	0	81	10	77
2017	Evaluation	56	44	0	0	0	0	0	100	0	18
2017	Other services to the public	47	45	3	6	0	0	0	91	6	34
2017	None of the above	45	39	4	7	3	1	1	86	10	147
2014	Compliance, inspection and enforcement	39	48	6	6	0	0	0	87	6	23
2014	Communications or public affairs	55	27	9	0	9	0	0	82	9	22
2014	Administration and operations	41	31	19	4	4	0	0	72	9	42
2014	Human resources	53	37	5	0	5	0	0	90	5	19
2014	Financial management	46	33	8	8	3	0	0	80	12	56
2014	Information technology	42	41	3	14	0	0	0	82	14	29
2014	Internal audit	52	32	3	11	3	0	0	84	14	63
2014	Evaluation	65	25	5	0	5	0	0	90	5	20
2014	Other services to the public	37	43	10	7	2	0	2	81	9	47
2014	None of the above	43	47	4	2	3	0	0	91	5	126

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	42	17	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	40	44	4	8	4	0	84	12	25
2017	Communications or public affairs	58	25	0	17	0	0	83	17	12
2017	Administration and operations	57	22	3	15	3	0	80	17	35
2017	Human resources	78	17	6	0	0	0	94	0	18
2017	Financial management	59	33	5	2	0	2	94	2	59
2017	Information technology	66	15	7	12	0	0	80	12	26
2017	Internal audit	39	32	12	14	3	0	72	17	77
2017	Evaluation	67	22	11	0	0	0	89	0	18
2017	Other services to the public	65	26	3	3	3	0	91	6	34
2017	None of the above	52	30	8	6	4	0	82	10	145
2014	Compliance, inspection and enforcement	52	32	6	10	0	0	84	10	23
2014	Communications or public affairs	59	14	14	5	9	0	73	14	22
2014	Administration and operations	50	39	2	6	0	2	91	7	42
2014	Human resources	58	37	0	0	5	0	95	5	19
2014	Financial management	43	38	12	4	3	0	81	7	56
2014	Information technology	59	27	7	4	3	0	86	7	29
2014	Internal audit	53	33	7	5	1	0	86	7	63
2014	Evaluation	48	29	14	10	0	0	76	10	21
2014	Other services to the public	27	53	7	8	2	3	82	11	47
2014	None of the above	42	35	13	7	2	0	77	9	126

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	51	24	9	8	4	4	0	78	12	25
2017	Communications or public affairs	25	25	0	42	8	0	0	50	50	12
2017	Administration and operations	35	31	14	12	8	0	0	66	20	35
2017	Human resources	39	33	11	17	0	0	0	72	17	18
2017	Financial management	55	36	6	2	0	2	0	93	2	59
2017	Information technology	42	37	4	4	9	4	0	83	13	26
2017	Internal audit	39	39	8	12	1	1	0	79	13	77
2017	Evaluation	28	49	5	6	11	0	0	77	17	18
2017	Other services to the public	56	38	3	0	3	0	0	94	3	34
2017	None of the above	41	33	11	11	1	3	0	76	12	145
2014	Compliance, inspection and enforcement	55	29	6	10	0	0	0	84	10	23
2014	Communications or public affairs	23	27	14	27	5	0	5	52	33	22
2014	Administration and operations	41	41	13	4	0	0	0	82	4	42
2014	Human resources	24	52	4	15	5	0	0	76	20	19
2014	Financial management	44	42	4	5	3	2	0	88	9	56
2014	Information technology	21	51	21	4	0	3	0	75	4	29
2014	Internal audit	34	48	12	4	1	0	0	82	5	63
2014	Evaluation	29	48	10	14	0	0	0	76	14	21
2014	Other services to the public	44	39	15	2	0	0	0	83	2	47
2014	None of the above	40	43	4	10	1	2	0	84	11	126

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	25	0	0	0	0	75	0	12
2017	Compliance, inspection and enforcement	35	32	21	4	4	4	0	70	8	25
2017	Communications or public affairs	25	25	17	17	17	0	0	50	33	12
2017	Administration and operations	26	39	20	6	8	0	0	66	14	35
2017	Human resources	33	39	11	11	6	0	0	72	17	18
2017	Financial management	40	49	6	5	0	0	0	90	5	59
2017	Information technology	31	34	23	4	8	0	0	65	12	26
2017	Internal audit	22	37	12	25	4	0	0	60	28	77
2017	Evaluation	11	66	0	17	5	0	0	78	22	18
2017	Other services to the public	38	36	23	3	0	0	0	74	3	34
2017	None of the above	33	31	14	14	6	2	0	65	21	147
2014	Compliance, inspection and enforcement	42	42	10	6	0	0	0	84	6	23
2014	Communications or public affairs	5	32	18	23	18	0	5	38	43	22
2014	Administration and operations	34	46	11	7	2	0	0	80	9	41
2014	Human resources	28	49	4	10	10	0	0	76	20	19
2014	Financial management	40	45	5	10	0	0	0	85	10	56
2014	Information technology	31	38	14	10	7	0	0	69	17	29
2014	Internal audit	36	33	21	10	1	0	0	69	11	63
2014	Evaluation	24	38	19	14	5	0	0	62	19	21
2014	Other services to the public	39	32	20	7	2	0	0	71	9	47
2014	None of the above	27	44	11	11	7	0	0	71	18	126

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	50	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	16	42	8	18	8	8	0	63	28	24
2017	Communications or public affairs	25	17	17	33	8	0	0	42	42	12
2017	Administration and operations	15	39	29	9	8	0	0	54	17	35
2017	Human resources	28	33	28	6	6	0	0	61	11	18
2017	Financial management	25	40	16	12	2	5	0	69	14	58
2017	Information technology	16	46	18	12	8	0	0	62	19	26
2017	Internal audit	13	29	23	25	9	1	0	42	34	77
2017	Evaluation	12	32	5	40	11	0	0	44	51	18
2017	Other services to the public	26	33	26	15	0	0	0	59	15	34
2017	None of the above	19	31	20	17	7	6	0	54	25	147
2014	Compliance, inspection and enforcement	23	36	6	32	3	0	0	58	35	23
2014	Communications or public affairs	5	32	5	41	9	5	5	40	55	22
2014	Administration and operations	27	29	30	13	2	0	0	55	15	42
2014	Human resources	23	49	4	14	10	0	0	72	24	19
2014	Financial management	22	48	10	13	7	0	0	70	20	56
2014	Information technology	18	38	24	17	3	0	0	56	21	29
2014	Internal audit	12	38	23	21	5	0	0	51	26	63
2014	Evaluation	15	25	30	25	5	0	0	40	30	20
2014	Other services to the public	22	46	15	14	2	2	0	69	16	47
2014	None of the above	17	33	22	15	10	3	0	51	27	126

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	67	8	17	0	0	0	75	17	12
2017	Compliance, inspection and enforcement	19	39	22	4	8	8	0	64	13	25
2017	Communications or public affairs	25	33	8	17	17	0	0	58	33	12
2017	Administration and operations	17	46	15	11	5	6	0	67	17	35
2017	Human resources	39	28	17	6	6	6	0	71	12	18
2017	Financial management	31	42	14	11	0	2	0	74	12	59
2017	Information technology	28	38	23	0	12	0	0	65	12	26
2017	Internal audit	21	31	20	14	9	5	0	55	24	77
2017	Evaluation	18	33	22	16	0	11	0	57	18	18
2017	Other services to the public	32	41	17	3	3	3	0	76	6	34
2017	None of the above	25	40	14	12	4	5	0	68	17	147
2014	Compliance, inspection and enforcement	26	26	23	23	3	0	0	52	26	23
2014	Communications or public affairs	5	36	14	18	14	9	5	47	37	22
2014	Administration and operations	29	39	19	7	4	2	0	69	11	42
2014	Human resources	9	49	18	10	10	5	0	61	21	19
2014	Financial management	28	48	10	11	2	2	0	77	13	56
2014	Information technology	38	27	21	3	7	3	0	68	11	29
2014	Internal audit	16	40	21	16	5	1	0	57	22	63
2014	Evaluation	19	43	19	14	5	0	0	62	19	21
2014	Other services to the public	20	44	20	14	2	0	0	64	15	47
2014	None of the above	23	41	14	14	6	2	0	66	19	126

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	67	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	19	36	12	8	16	8	0	60	26	25
2017	Communications or public affairs	25	33	0	25	17	0	0	58	42	12
2017	Administration and operations	14	43	17	15	11	0	0	57	25	35
2017	Human resources	22	33	22	22	0	0	0	56	22	18
2017	Financial management	22	51	13	13	2	0	0	73	15	59
2017	Information technology	27	50	7	7	4	4	0	80	12	26
2017	Internal audit	16	38	17	19	10	0	0	54	30	77
2017	Evaluation	0	67	11	22	0	0	0	67	22	18
2017	Other services to the public	35	39	17	6	3	0	0	74	9	34
2017	None of the above	22	36	19	13	7	3	0	60	20	147
2014	Compliance, inspection and enforcement	26	55	10	10	0	0	0	81	10	23
2014	Communications or public affairs	14	23	14	23	23	0	5	38	48	22
2014	Administration and operations	20	37	24	11	4	4	0	59	16	42
2014	Human resources	24	20	28	19	10	0	0	44	29	19
2014	Financial management	21	43	17	15	3	0	0	65	18	56
2014	Information technology	31	25	24	14	3	3	0	58	18	29
2014	Internal audit	19	43	11	22	5	0	0	62	27	63
2014	Evaluation	20	50	10	20	0	0	0	70	20	20
2014	Other services to the public	15	49	20	10	3	0	2	66	14	47
2014	None of the above	11	50	17	16	4	2	0	62	20	126

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	75	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	31	36	21	4	4	4	70	8	25
2017	Communications or public affairs	33	42	0	17	8	0	75	25	12
2017	Administration and operations	29	30	23	15	3	0	60	17	35
2017	Human resources	61	33	6	0	0	0	94	0	18
2017	Financial management	45	34	15	6	0	0	79	6	58
2017	Information technology	38	23	26	9	4	0	61	12	26
2017	Internal audit	27	35	18	13	8	0	62	21	77
2017	Evaluation	17	61	16	5	0	0	78	5	18
2017	Other services to the public	35	41	20	3	0	0	77	3	34
2017	None of the above	27	43	12	14	4	0	70	18	147
2014	Compliance, inspection and enforcement	29	42	16	13	0	0	71	13	23
2014	Communications or public affairs	27	36	14	18	5	0	64	23	22
2014	Administration and operations	30	48	6	11	4	0	78	15	42
2014	Human resources	24	53	13	5	5	0	77	10	19
2014	Financial management	30	41	16	8	3	0	72	12	56
2014	Information technology	48	21	18	7	7	0	69	14	29
2014	Internal audit	26	33	18	16	7	0	59	23	63
2014	Evaluation	29	38	14	19	0	0	67	19	21
2014	Other services to the public	20	34	32	12	2	0	54	14	47
2014	None of the above	24	37	16	18	3	2	62	22	126

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	42	17	0	0	83	0	12
2017	Compliance, inspection and enforcement	50	32	13	4	0	83	4	25
2017	Communications or public affairs	33	50	8	8	0	83	8	12
2017	Administration and operations	26	48	20	3	3	74	6	35
2017	Human resources	33	56	6	6	0	89	6	18
2017	Financial management	49	43	8	0	0	92	0	58
2017	Information technology	19	47	15	12	8	66	20	26
2017	Internal audit	27	46	10	14	3	73	17	77
2017	Evaluation	39	44	11	5	0	84	5	18
2017	Other services to the public	32	56	6	6	0	88	6	34
2017	None of the above	37	47	9	4	3	84	7	147

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	33	25	42	0	0	0	33	42	12
2017	Compliance, inspection and enforcement	12	27	16	21	8	15	0	47	34	25
2017	Communications or public affairs	25	33	0	8	8	17	8	78	22	12
2017	Administration and operations	14	31	19	15	9	6	6	51	27	35
2017	Human resources	22	11	22	33	6	6	0	35	41	18
2017	Financial management	13	31	16	14	2	23	2	58	21	59
2017	Information technology	11	32	31	11	8	7	0	46	20	26
2017	Internal audit	14	21	16	24	10	13	3	41	41	77
2017	Evaluation	11	22	16	12	23	11	5	39	42	18
2017	Other services to the public	23	15	18	18	0	21	6	52	24	34
2017	None of the above	11	31	12	19	10	15	1	50	35	146
2014	Compliance, inspection and enforcement	10	23	19	29	10	6	3	36	43	23
2014	Communications or public affairs	5	32	18	14	32	0	0	36	45	22
2014	Administration and operations	13	26	30	7	11	11	2	45	20	42
2014	Human resources	18	58	15	10	0	0	0	75	10	19
2014	Financial management	20	28	15	12	3	18	3	61	19	56
2014	Information technology	7	45	14	17	10	7	0	56	30	29
2014	Internal audit	3	30	19	18	14	7	10	39	38	63
2014	Evaluation	19	19	19	24	5	14	0	44	33	21
2014	Other services to the public	19	20	30	12	5	12	2	45	20	47
2014	None of the above	8	34	20	14	9	13	1	50	27	126

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	58	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	40	36	17	4	4	0	0	75	8	25
2017	Communications or public affairs	58	33	0	0	8	0	0	92	8	12
2017	Administration and operations	48	31	6	15	0	0	0	80	15	35
2017	Human resources	67	17	11	6	0	0	0	83	6	18
2017	Financial management	55	32	6	5	0	0	2	89	5	59
2017	Information technology	54	27	15	4	0	0	0	80	4	26
2017	Internal audit	34	45	11	6	3	0	0	80	9	77
2017	Evaluation	50	33	5	12	0	0	0	83	12	18
2017	Other services to the public	49	33	18	0	0	0	0	82	0	33
2017	None of the above	34	49	4	9	3	0	0	84	12	147
2014	Compliance, inspection and enforcement	23	42	26	10	0	0	0	64	10	23
2014	Communications or public affairs	45	32	14	5	5	0	0	77	9	22
2014	Administration and operations	55	24	15	2	4	0	0	79	6	42
2014	Human resources	66	19	10	0	5	0	0	85	5	19
2014	Financial management	38	38	10	8	5	0	0	76	13	56
2014	Information technology	41	42	14	3	0	0	0	83	3	29
2014	Internal audit	36	41	15	4	3	1	0	78	7	63
2014	Evaluation	48	29	10	10	5	0	0	76	14	21
2014	Other services to the public	19	58	17	5	0	0	2	77	5	47
2014	None of the above	44	36	6	11	2	0	0	80	14	126

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	49	19	0	22	10	0	0	68	32	10
2017	Administration and operations	51	38	0	0	0	0	11	100	0	10
2017	Human resources	50	20	20	0	0	10	0	78	0	10
2017	Financial management	49	27	10	0	0	0	14	88	0	29
2017	Internal audit	17	44	16	9	11	2	0	62	21	43
2017	Other services to the public	27	19	33	0	0	0	20	59	0	15
2017	None of the above	24	45	11	12	5	1	2	72	17	77
2014	Compliance, inspection and enforcement	37	50	0	6	0	6	0	93	7	10
2014	Administration and operations	7	43	36	7	0	0	8	54	7	10
2014	Financial management	43	41	13	3	0	0	0	84	3	31
2014	Information technology	29	42	9	0	9	0	9	79	10	10
2014	Internal audit	21	46	16	7	2	2	5	72	10	37
2014	Evaluation	27	45	9	18	0	0	0	73	18	11
2014	Other services to the public	7	60	13	10	0	0	10	74	11	26
2014	None of the above	27	42	8	12	6	0	5	72	19	65

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	75	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	40	36	9	5	8	4	0	78	13	25
2017	Communications or public affairs	50	50	0	0	0	0	0	100	0	12
2017	Administration and operations	37	43	12	9	0	0	0	80	9	35
2017	Human resources	56	28	6	11	0	0	0	83	11	18
2017	Financial management	58	30	8	3	0	0	0	88	3	59
2017	Information technology	54	26	0	4	12	4	0	84	16	26
2017	Internal audit	38	43	9	9	1	0	0	81	10	77
2017	Evaluation	45	44	5	5	0	0	0	89	5	18
2017	Other services to the public	53	29	9	9	0	0	0	82	9	34
2017	None of the above	43	44	6	3	2	1	1	89	5	147
2014	Compliance, inspection and enforcement	29	61	3	3	3	0	0	90	6	23
2014	Communications or public affairs	36	32	9	23	0	0	0	68	23	22
2014	Administration and operations	50	44	4	2	0	0	0	94	2	42
2014	Human resources	37	48	0	5	10	0	0	85	15	19
2014	Financial management	51	40	7	2	0	0	0	91	2	56
2014	Information technology	41	41	7	3	3	3	0	86	7	29
2014	Internal audit	43	47	5	3	1	0	1	90	4	63
2014	Evaluation	43	48	0	5	0	5	0	95	5	21
2014	Other services to the public	37	47	7	4	0	5	0	89	4	47
2014	None of the above	47	39	6	8	1	0	0	86	8	126

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	8	17	0	0	0	75	17	12
2017	Compliance, inspection and enforcement	28	40	9	0	8	15	0	80	9	25
2017	Communications or public affairs	50	17	8	8	8	8	0	73	18	12
2017	Administration and operations	20	40	9	14	9	6	3	65	25	35
2017	Human resources	61	33	0	6	0	0	0	94	6	18
2017	Financial management	45	37	3	9	0	5	2	88	9	59
2017	Information technology	47	19	19	7	4	4	0	68	12	26
2017	Internal audit	36	35	9	9	4	6	1	76	14	77
2017	Evaluation	39	22	22	5	0	11	0	69	6	18
2017	Other services to the public	23	36	18	3	0	18	3	74	4	34
2017	None of the above	41	32	6	8	2	11	1	82	12	146
2014	Compliance, inspection and enforcement	55	16	10	10	0	3	6	79	11	23
2014	Communications or public affairs	36	27	9	18	0	9	0	70	20	22
2014	Administration and operations	32	35	16	7	2	9	0	73	10	42
2014	Human resources	37	39	0	10	5	5	4	84	16	19
2014	Financial management	55	16	12	3	5	5	4	78	9	56
2014	Information technology	35	35	20	0	3	7	0	75	4	29
2014	Internal audit	29	29	15	5	1	11	10	72	9	63
2014	Evaluation	33	33	14	0	0	19	0	82	0	21
2014	Other services to the public	29	41	15	2	0	14	0	80	2	47
2014	None of the above	36	37	9	5	2	9	2	82	8	126

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	50	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	36	52	4	4	4	0	88	8	25
2017	Communications or public affairs	33	50	8	8	0	0	83	8	12
2017	Administration and operations	28	52	3	11	6	0	80	17	35
2017	Human resources	39	33	6	17	6	0	72	22	18
2017	Financial management	61	31	3	5	0	0	92	5	59
2017	Information technology	39	26	7	16	11	0	66	27	26
2017	Internal audit	36	38	10	14	1	0	74	16	77
2017	Evaluation	33	55	6	5	0	0	88	5	18
2017	Other services to the public	42	44	6	9	0	0	86	9	34
2017	None of the above	40	41	5	11	3	0	81	14	147
2014	Compliance, inspection and enforcement	45	45	3	6	0	0	90	6	23
2014	Communications or public affairs	18	41	9	23	5	5	62	29	22
2014	Administration and operations	30	43	13	7	4	2	75	11	42
2014	Human resources	19	43	18	10	10	0	62	20	19
2014	Financial management	45	45	8	2	0	0	90	2	56
2014	Information technology	23	38	17	11	10	0	62	21	29
2014	Internal audit	29	41	11	18	1	0	70	19	63
2014	Evaluation	33	24	10	29	5	0	57	33	21
2014	Other services to the public	20	58	10	10	2	0	78	12	47
2014	None of the above	41	40	6	7	5	0	81	12	126

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	50	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	56	32	8	4	0	88	4	25
2017	Communications or public affairs	42	50	8	0	0	92	0	12
2017	Administration and operations	32	45	9	14	0	77	14	35
2017	Human resources	50	44	0	6	0	94	6	18
2017	Financial management	55	36	5	3	0	92	3	59
2017	Information technology	51	34	4	4	8	85	12	26
2017	Internal audit	50	38	4	5	3	88	8	77
2017	Evaluation	46	43	11	0	0	89	0	18
2017	Other services to the public	50	35	12	0	3	85	3	34
2017	None of the above	42	44	5	6	3	87	8	147
2014	Compliance, inspection and enforcement	45	45	10	0	0	90	0	23
2014	Communications or public affairs	41	27	18	14	0	68	14	22
2014	Administration and operations	28	50	9	13	0	78	13	42
2014	Human resources	58	37	5	0	0	95	0	19
2014	Financial management	44	45	6	5	0	89	5	56
2014	Information technology	66	21	7	0	7	87	7	29
2014	Internal audit	42	55	3	0	0	97	0	63
2014	Evaluation	52	38	5	5	0	90	5	21
2014	Other services to the public	27	63	9	0	2	90	2	47
2014	None of the above	45	45	4	5	1	90	5	126

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	58	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	56	36	4	4	0	92	4	25
2017	Communications or public affairs	67	25	8	0	0	92	0	12
2017	Administration and operations	49	36	3	9	3	85	12	35
2017	Human resources	61	33	0	6	0	94	6	18
2017	Financial management	63	34	2	2	0	97	2	59
2017	Information technology	70	15	4	4	8	85	12	26
2017	Internal audit	56	40	3	1	0	96	1	76
2017	Evaluation	56	33	11	0	0	89	0	18
2017	Other services to the public	65	35	0	0	0	100	0	34
2017	None of the above	52	37	4	5	1	89	7	147
2014	Compliance, inspection and enforcement	45	39	10	6	0	84	6	23
2014	Communications or public affairs	36	32	14	18	0	68	18	22
2014	Administration and operations	43	40	13	2	2	83	4	42
2014	Human resources	63	32	5	0	0	95	0	19
2014	Financial management	54	36	7	3	0	90	3	56
2014	Information technology	66	28	0	0	7	93	7	29
2014	Internal audit	60	34	6	0	0	94	0	63
2014	Evaluation	62	24	5	10	0	86	10	21
2014	Other services to the public	37	56	5	0	2	93	2	47
2014	None of the above	50	44	2	4	1	94	4	126

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	75	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	54	17	12	9	8	0	71	17	25
2017	Communications or public affairs	25	42	8	17	8	0	67	25	12
2017	Administration and operations	28	40	15	8	9	0	68	17	35
2017	Human resources	56	39	6	0	0	0	94	0	18
2017	Financial management	49	35	10	6	0	0	84	6	59
2017	Information technology	42	31	7	7	9	4	76	16	26
2017	Internal audit	32	40	13	10	4	1	72	15	77
2017	Evaluation	16	78	0	6	0	0	94	6	18
2017	Other services to the public	38	44	17	0	0	0	83	0	34
2017	None of the above	38	42	10	6	2	2	81	9	144
2014	Compliance, inspection and enforcement	19	48	16	10	6	0	68	16	23
2014	Communications or public affairs	23	9	18	27	18	5	33	48	22
2014	Administration and operations	33	31	21	11	4	0	64	15	42
2014	Human resources	14	62	4	14	5	0	77	19	19
2014	Financial management	42	35	8	12	3	0	77	15	56
2014	Information technology	38	31	14	10	7	0	69	17	29
2014	Internal audit	19	42	11	16	10	1	62	26	63
2014	Evaluation	24	38	19	14	5	0	62	19	21
2014	Other services to the public	34	47	5	8	3	2	83	12	47
2014	None of the above	30	38	14	10	7	0	68	18	126

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	42	17	42	0	0	0	42	42	12
2017	Compliance, inspection and enforcement	46	16	21	4	12	0	0	63	16	25
2017	Communications or public affairs	8	17	25	8	33	8	0	27	45	12
2017	Administration and operations	14	14	15	20	31	0	6	30	55	35
2017	Human resources	28	22	22	6	22	0	0	50	28	18
2017	Financial management	41	29	5	14	8	2	2	72	23	59
2017	Information technology	16	27	30	23	4	0	0	43	27	26
2017	Internal audit	33	35	13	12	6	1	0	68	19	77
2017	Evaluation	28	55	0	17	0	0	0	83	17	18
2017	Other services to the public	29	39	17	12	0	3	0	70	12	34
2017	None of the above	24	40	11	11	8	3	4	68	20	146
2014	Compliance, inspection and enforcement	13	13	36	6	32	0	0	26	39	23
2014	Communications or public affairs	0	5	18	14	64	0	0	5	77	22
2014	Administration and operations	9	22	13	21	22	2	10	35	50	42
2014	Human resources	9	33	5	19	24	0	10	47	48	19
2014	Financial management	9	18	26	19	28	0	0	27	47	55
2014	Information technology	14	10	27	7	38	0	4	25	47	29
2014	Internal audit	18	14	12	15	38	1	1	32	55	63
2014	Evaluation	14	14	14	5	52	0	0	29	57	21
2014	Other services to the public	15	34	10	25	14	0	2	50	40	47
2014	None of the above	15	17	15	23	28	0	2	33	52	126

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	67	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	47	39	9	4	0	0	87	4	25
2017	Communications or public affairs	42	50	8	0	0	0	92	0	12
2017	Administration and operations	37	37	3	17	6	0	74	23	35
2017	Human resources	56	33	0	11	0	0	89	11	18
2017	Financial management	52	38	6	2	2	0	91	3	59
2017	Information technology	55	15	19	4	8	0	69	12	26
2017	Internal audit	36	46	8	8	3	0	82	10	77
2017	Evaluation	45	44	5	5	0	0	89	5	18
2017	Other services to the public	44	41	9	6	0	0	85	6	34
2017	None of the above	37	37	11	11	3	1	75	14	146
2014	Compliance, inspection and enforcement	32	32	19	16	0	0	65	16	23
2014	Communications or public affairs	14	36	18	18	14	0	50	32	22
2014	Administration and operations	19	49	18	7	7	0	68	14	41
2014	Human resources	49	28	13	5	5	0	77	10	19
2014	Financial management	44	43	7	3	3	0	87	6	56
2014	Information technology	35	28	27	7	3	0	63	10	29
2014	Internal audit	41	44	4	10	1	0	85	11	63
2014	Evaluation	24	43	19	10	5	0	67	14	21
2014	Other services to the public	13	58	20	7	2	0	71	8	47
2014	None of the above	25	41	15	13	5	0	66	18	126

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	67	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	36	36	16	12	0	72	12	25
2017	Communications or public affairs	58	33	0	8	0	92	8	12
2017	Administration and operations	40	38	8	12	3	77	15	35
2017	Human resources	67	22	6	6	0	89	6	18
2017	Financial management	55	36	7	0	2	91	2	59
2017	Information technology	50	11	19	8	12	61	20	26
2017	Internal audit	32	45	11	10	3	76	13	77
2017	Evaluation	39	38	5	12	5	78	17	18
2017	Other services to the public	45	39	15	0	0	85	0	33
2017	None of the above	31	43	12	8	5	74	14	146
2014	Compliance, inspection and enforcement	42	42	6	6	3	84	10	23
2014	Communications or public affairs	18	50	9	14	9	68	23	22
2014	Administration and operations	39	43	9	4	4	82	9	42
2014	Human resources	57	28	10	0	5	85	5	19
2014	Financial management	41	43	7	7	3	83	10	56
2014	Information technology	41	35	10	7	7	76	13	29
2014	Internal audit	36	37	12	14	1	73	15	63
2014	Evaluation	38	24	19	14	5	62	19	21
2014	Other services to the public	22	56	12	8	2	78	10	47
2014	None of the above	34	39	11	13	4	73	17	126

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	75	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	44	48	5	4	0	0	92	4	25
2017	Communications or public affairs	58	17	8	17	0	0	75	17	12
2017	Administration and operations	46	34	2	15	3	0	80	17	35
2017	Human resources	39	50	11	0	0	0	89	0	18
2017	Financial management	59	33	5	0	3	0	92	3	59
2017	Information technology	39	37	12	8	4	0	77	12	26
2017	Internal audit	33	45	13	8	1	0	78	9	77
2017	Evaluation	34	61	5	0	0	0	95	0	18
2017	Other services to the public	38	41	18	0	0	3	82	0	34
2017	None of the above	36	40	11	6	5	1	78	11	146
2014	Compliance, inspection and enforcement	52	42	6	0	0	0	94	0	23
2014	Communications or public affairs	32	41	9	9	9	0	73	18	22
2014	Administration and operations	37	48	9	0	7	0	85	7	42
2014	Human resources	52	38	5	0	5	0	90	5	19
2014	Financial management	54	31	7	2	2	5	90	3	56
2014	Information technology	55	24	10	7	3	0	79	10	29
2014	Internal audit	41	37	14	4	1	3	80	6	63
2014	Evaluation	48	24	14	14	0	0	71	14	21
2014	Other services to the public	30	56	7	7	0	0	86	7	47
2014	None of the above	43	39	12	2	2	2	84	4	126

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	17	8	0	0	75	8	12
2017	Compliance, inspection and enforcement	32	31	26	8	0	4	65	8	25
2017	Communications or public affairs	17	42	25	8	0	8	64	9	12
2017	Administration and operations	29	28	23	12	5	3	59	17	35
2017	Human resources	33	44	17	6	0	0	78	6	18
2017	Financial management	41	42	13	3	0	0	84	3	59
2017	Information technology	39	31	23	0	8	0	69	8	26
2017	Internal audit	17	51	14	14	3	1	69	17	77
2017	Evaluation	24	41	12	23	0	0	65	23	17
2017	Other services to the public	35	48	12	6	0	0	83	6	34
2017	None of the above	23	47	15	8	3	3	72	12	147

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	50	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	56	20	5	12	8	0	0	76	19	25
2017	Communications or public affairs	50	42	0	0	0	8	0	100	0	12
2017	Administration and operations	50	28	9	8	6	0	0	78	14	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	48	30	6	8	5	0	2	80	13	59
2017	Information technology	58	23	8	4	8	0	0	80	12	26
2017	Internal audit	31	39	8	17	5	0	0	70	22	77
2017	Evaluation	56	22	5	12	5	0	0	77	17	18
2017	Other services to the public	47	35	6	6	6	0	0	82	12	34
2017	None of the above	36	43	8	7	6	0	0	78	13	147
2014	Compliance, inspection and enforcement	52	42	6	0	0	0	0	94	0	23
2014	Communications or public affairs	32	32	9	14	14	0	0	64	27	22
2014	Administration and operations	56	26	11	6	0	0	0	83	6	42
2014	Human resources	49	33	13	5	0	0	0	82	5	19
2014	Financial management	37	45	7	8	3	0	0	82	11	56
2014	Information technology	69	17	10	0	3	0	0	86	3	29
2014	Internal audit	33	41	8	10	8	0	0	74	18	63
2014	Evaluation	38	38	5	10	10	0	0	76	19	21
2014	Other services to the public	34	46	14	7	0	0	0	80	7	47
2014	None of the above	43	36	6	10	5	0	0	78	15	126

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	17	8	8	0	0	8	82	9	12
2017	Compliance, inspection and enforcement	58	9	4	4	0	0	25	89	5	25
2017	Communications or public affairs	42	17	8	8	0	0	25	78	11	12
2017	Administration and operations	46	16	6	12	6	0	14	73	20	35
2017	Human resources	56	17	17	0	0	0	11	81	0	18
2017	Financial management	50	22	3	3	2	0	20	89	6	59
2017	Information technology	57	26	4	0	8	0	4	87	8	26
2017	Internal audit	32	32	7	5	6	1	16	78	14	77
2017	Evaluation	38	28	17	0	5	0	11	74	6	18
2017	Other services to the public	67	18	6	3	0	0	6	91	3	34
2017	None of the above	39	19	5	7	9	0	22	73	20	147
2014	Compliance, inspection and enforcement	42	10	13	3	3	0	29	73	9	23
2014	Communications or public affairs	32	9	14	9	14	0	23	53	29	22
2014	Administration and operations	34	18	9	7	15	0	17	63	26	41
2014	Human resources	15	33	10	0	23	0	19	59	29	19
2014	Financial management	47	28	3	7	6	0	8	82	14	56
2014	Information technology	49	34	3	3	0	3	7	92	4	29
2014	Internal audit	26	23	8	18	5	0	19	61	29	63
2014	Evaluation	33	10	14	14	14	0	14	50	33	21
2014	Other services to the public	46	20	10	10	5	0	8	72	17	47
2014	None of the above	33	23	3	14	5	0	21	72	24	126

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	25	0	8	0	0	92	8	12
2017	Compliance, inspection and enforcement	15	40	28	16	0	0	55	16	25
2017	Communications or public affairs	33	50	8	8	0	0	83	8	12
2017	Administration and operations	38	41	11	8	2	0	79	10	35
2017	Human resources	6	39	0	50	6	0	44	56	18
2017	Financial management	22	42	24	8	3	0	64	12	59
2017	Information technology	44	38	11	7	0	0	82	7	26
2017	Internal audit	20	36	33	8	3	0	56	11	77
2017	Evaluation	22	44	23	5	6	0	65	12	18
2017	Other services to the public	15	62	17	6	0	0	77	6	34
2017	None of the above	24	37	24	12	3	1	62	15	147
2014	Compliance, inspection and enforcement	19	45	16	19	0	0	65	19	23
2014	Communications or public affairs	36	32	23	9	0	0	68	9	22
2014	Administration and operations	52	37	8	2	0	0	90	2	42
2014	Human resources	20	43	32	5	0	0	63	5	19
2014	Financial management	29	46	10	11	3	0	75	15	56
2014	Information technology	25	44	21	7	0	3	71	7	29
2014	Internal audit	29	36	25	3	8	0	64	11	63
2014	Evaluation	14	52	14	10	10	0	67	19	21
2014	Other services to the public	13	51	32	3	0	0	64	3	47
2014	None of the above	15	57	17	7	6	0	71	12	126

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	50	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	51	24	13	4	8	0	0	75	12	25
2017	Communications or public affairs	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	49	34	8	0	3	3	3	88	3	35
2017	Human resources	89	6	6	0	0	0	0	94	0	18
2017	Financial management	61	21	2	6	0	3	7	91	7	59
2017	Information technology	69	23	4	4	0	0	0	92	4	26
2017	Internal audit	48	31	5	9	5	0	1	80	14	77
2017	Evaluation	66	17	0	0	16	0	0	84	16	18
2017	Other services to the public	59	30	3	3	0	6	0	94	3	34
2017	None of the above	49	34	7	6	2	1	1	84	9	146
2014	Compliance, inspection and enforcement	55	36	0	6	3	0	0	90	10	23
2014	Communications or public affairs	32	27	14	18	9	0	0	59	27	22
2014	Administration and operations	48	34	4	7	2	0	4	86	9	42
2014	Human resources	66	29	0	0	0	5	0	100	0	19
2014	Financial management	40	31	10	5	10	2	2	74	15	56
2014	Information technology	69	21	3	4	0	3	0	93	4	29
2014	Internal audit	38	34	3	11	8	1	4	77	20	63
2014	Evaluation	57	10	5	10	14	0	5	70	25	21
2014	Other services to the public	41	29	9	5	5	7	5	79	12	47
2014	None of the above	41	30	6	6	10	3	4	77	17	126

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	0	67	33	12
2017	Compliance, inspection and enforcement	16	48	37	25
2017	Communications or public affairs	17	42	42	12
2017	Administration and operations	28	31	40	35
2017	Human resources	11	39	50	18
2017	Financial management	14	57	30	59
2017	Information technology	16	53	31	25
2017	Internal audit	17	43	40	77
2017	Evaluation	11	50	39	18
2017	Other services to the public	12	53	35	34
2017	None of the above	19	49	32	147
2014	Compliance, inspection and enforcement	10	71	19	23
2014	Communications or public affairs	18	41	41	22
2014	Administration and operations	9	59	32	42
2014	Human resources	15	38	48	19
2014	Financial management	20	48	32	56
2014	Information technology	17	55	28	29
2014	Internal audit	15	53	32	63
2014	Evaluation	10	67	24	21
2014	Other services to the public	15	56	29	47
2014	None of the above	11	54	35	126

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	10	31	49	10	0	0	10
2017	Internal audit	16	7	69	7	0	0	13
2017	None of the above	28	7	40	19	0	7	27
2014	Financial management	18	17	32	33	9999	0	12
2014	None of the above	16	11	23	50	9999	0	16

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	59	36	5	0	0	0	0	95	0	25
2017	Communications or public affairs	50	42	0	8	0	0	0	92	8	12
2017	Administration and operations	46	37	12	0	3	3	0	85	3	35
2017	Human resources	61	33	0	0	0	0	6	100	0	18
2017	Financial management	70	27	2	2	0	0	0	97	2	58
2017	Information technology	36	41	15	0	8	0	0	77	8	26
2017	Internal audit	46	45	1	8	0	0	0	91	8	77
2017	Evaluation	61	39	0	0	0	0	0	100	0	18
2017	Other services to the public	65	32	3	0	0	0	0	97	0	34
2017	None of the above	58	31	6	3	3	0	0	88	5	147
2014	Compliance, inspection and enforcement	52	45	3	0	0	0	0	97	0	23
2014	Communications or public affairs	50	36	5	9	0	0	0	86	9	22
2014	Administration and operations	49	38	9	2	2	0	0	87	4	42
2014	Human resources	67	28	5	0	0	0	0	95	0	19
2014	Financial management	52	38	6	2	2	0	0	90	3	56
2014	Information technology	52	28	10	7	3	0	0	79	10	29
2014	Internal audit	59	40	1	0	0	0	0	99	0	63
2014	Evaluation	67	24	5	5	0	0	0	90	5	21
2014	Other services to the public	41	54	3	0	2	0	0	95	2	47
2014	None of the above	52	39	6	3	1	0	0	91	4	126

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	58	25	8	0	0	67	8	12
2017	Compliance, inspection and enforcement	23	48	16	13	0	0	71	13	25
2017	Communications or public affairs	33	25	25	17	0	0	58	17	12
2017	Administration and operations	32	43	23	2	0	0	75	2	35
2017	Human resources	28	44	22	6	0	0	72	6	18
2017	Financial management	42	42	13	0	3	0	84	3	59
2017	Information technology	39	45	8	4	4	0	84	8	26
2017	Internal audit	29	43	18	8	3	0	72	10	77
2017	Evaluation	22	50	22	6	0	0	72	6	18
2017	Other services to the public	35	45	17	3	0	0	80	3	34
2017	None of the above	33	47	7	7	3	2	82	10	147
2014	Compliance, inspection and enforcement	58	29	10	3	0	0	87	3	23
2014	Communications or public affairs	32	36	27	5	0	0	68	5	22
2014	Administration and operations	36	46	17	0	2	0	81	2	42
2014	Human resources	29	38	0	28	5	0	67	33	19
2014	Financial management	38	45	2	15	0	0	83	15	56
2014	Information technology	28	49	14	3	7	0	76	10	29
2014	Internal audit	32	41	15	12	0	0	73	12	63
2014	Evaluation	29	24	24	19	5	0	52	24	21
2014	Other services to the public	42	36	19	3	0	0	78	3	47
2014	None of the above	29	47	12	11	1	0	76	12	126

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	17	67	0	8	0	8	9	18	12
2017	Compliance, inspection and enforcement	9	20	27	25	15	0	4	42	30	25
2017	Communications or public affairs	8	33	25	17	8	0	8	27	46	12
2017	Administration and operations	12	28	23	20	14	0	3	35	41	35
2017	Human resources	0	44	33	17	0	0	6	18	47	18
2017	Financial management	3	5	37	33	19	0	3	53	8	59
2017	Information technology	19	22	43	15	0	0	0	15	42	26
2017	Internal audit	4	21	38	27	8	0	3	36	25	77
2017	Evaluation	6	23	30	35	6	0	0	40	29	17
2017	Other services to the public	0	15	41	29	15	0	0	44	15	34
2017	None of the above	6	12	42	26	11	1	3	39	18	147
2014	Compliance, inspection and enforcement	0	13	29	52	6	0	0	58	13	23
2014	Communications or public affairs	14	38	19	19	10	0	0	29	52	21
2014	Administration and operations	4	13	37	29	17	0	0	46	18	42
2014	Human resources	0	29	28	38	0	0	5	40	30	19
2014	Financial management	3	8	27	32	23	0	6	59	12	56
2014	Information technology	7	27	46	14	7	0	0	21	34	29
2014	Internal audit	0	21	38	30	11	0	0	41	21	63
2014	Evaluation	0	33	29	24	14	0	0	38	33	21
2014	Other services to the public	0	17	29	42	7	5	0	52	18	47
2014	None of the above	5	14	40	26	11	1	4	38	20	126

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	0	17	50	25	0	8	82	0	12
2017	Compliance, inspection and enforcement	4	21	16	28	27	0	4	57	26	25
2017	Communications or public affairs	8	8	25	8	25	8	17	44	22	12
2017	Administration and operations	3	8	22	38	26	0	3	66	11	35
2017	Human resources	0	6	28	22	33	0	11	63	6	18
2017	Financial management	0	3	14	42	35	0	7	82	3	59
2017	Information technology	8	4	19	38	28	0	4	68	12	26
2017	Internal audit	6	10	23	40	17	1	1	59	17	77
2017	Evaluation	6	6	47	11	30	0	0	41	12	17
2017	Other services to the public	0	12	15	29	42	0	3	73	12	34
2017	None of the above	3	10	23	34	27	1	3	63	13	147
2014	Compliance, inspection and enforcement	3	0	16	52	26	0	3	80	3	23
2014	Communications or public affairs	10	24	38	19	10	0	0	29	33	21
2014	Administration and operations	0	7	23	34	31	2	2	68	8	40
2014	Human resources	10	10	19	20	37	0	5	60	21	19
2014	Financial management	2	5	18	37	30	0	8	73	7	56
2014	Information technology	3	7	17	45	28	0	0	73	10	29
2014	Internal audit	0	11	29	42	16	0	1	60	11	63
2014	Evaluation	5	19	24	29	24	0	0	52	24	21
2014	Other services to the public	0	3	27	49	19	0	2	69	3	47
2014	None of the above	4	9	21	39	22	1	3	64	14	125

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	33	50	8	8	0	0	17	33	12
2017	Compliance, inspection and enforcement	8	25	35	16	12	0	4	29	35	25
2017	Communications or public affairs	17	25	33	17	0	0	8	18	46	12
2017	Administration and operations	17	40	17	14	11	0	0	25	58	35
2017	Human resources	0	11	39	17	33	0	0	50	11	18
2017	Financial management	0	12	34	29	22	2	2	53	12	58
2017	Information technology	20	26	23	20	8	0	4	29	47	26
2017	Internal audit	9	28	34	22	4	0	3	26	39	77
2017	Evaluation	17	11	44	22	5	0	0	28	28	18
2017	Other services to the public	3	14	27	29	24	0	3	54	18	34
2017	None of the above	10	16	34	25	12	1	3	39	27	146
2014	Compliance, inspection and enforcement	10	6	42	26	13	0	3	40	17	23
2014	Communications or public affairs	19	19	43	10	10	0	0	19	38	21
2014	Administration and operations	4	18	34	24	19	0	0	44	22	42
2014	Human resources	5	5	38	38	9	0	5	50	10	19
2014	Financial management	10	18	27	27	14	0	5	42	29	56
2014	Information technology	7	14	34	35	10	0	0	46	21	29
2014	Internal audit	8	33	37	14	8	0	0	22	41	63
2014	Evaluation	19	24	24	29	5	0	0	33	43	21
2014	Other services to the public	2	13	51	24	10	0	0	34	15	47
2014	None of the above	11	17	33	25	12	0	2	38	29	126

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	8	33	33	17	0	0	50	17	12
2017	Compliance, inspection and enforcement	4	13	40	24	16	4	0	41	18	25
2017	Communications or public affairs	9	9	55	18	0	0	9	20	20	11
2017	Administration and operations	3	5	51	23	15	0	3	39	8	35
2017	Human resources	0	22	44	33	0	0	0	33	22	18
2017	Financial management	5	10	33	34	18	0	0	52	15	59
2017	Information technology	8	15	34	27	12	0	4	40	24	26
2017	Internal audit	11	16	42	17	11	0	3	29	28	75
2017	Evaluation	5	23	27	45	0	0	0	45	28	18
2017	Other services to the public	3	3	41	39	12	3	0	52	6	34
2017	None of the above	9	10	38	29	12	0	1	42	19	147
2014	Compliance, inspection and enforcement	0	3	61	19	16	0	0	36	3	23
2014	Communications or public affairs	23	18	27	18	14	0	0	32	41	22
2014	Administration and operations	4	7	26	40	24	0	0	63	11	42
2014	Human resources	0	28	33	20	15	0	5	36	29	19
2014	Financial management	3	11	38	29	19	0	0	47	15	56
2014	Information technology	7	14	28	20	31	0	0	51	21	29
2014	Internal audit	7	16	48	18	11	0	0	29	23	63
2014	Evaluation	10	29	14	38	10	0	0	48	38	21
2014	Other services to the public	7	8	39	34	12	0	0	46	15	47
2014	None of the above	6	14	32	33	14	0	2	48	20	126

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	25	33	25	17	0	0	42	25	12
2017	Compliance, inspection and enforcement	16	16	28	20	8	4	8	31	37	25
2017	Communications or public affairs	17	25	8	25	17	0	8	45	46	12
2017	Administration and operations	15	22	26	29	9	0	0	37	36	35
2017	Human resources	17	44	11	28	0	0	0	28	61	18
2017	Financial management	13	16	35	18	12	0	5	32	31	59
2017	Information technology	34	26	20	12	4	0	4	17	63	26
2017	Internal audit	23	20	34	16	5	0	1	22	44	76
2017	Evaluation	17	34	27	5	11	0	5	17	54	18
2017	Other services to the public	3	29	33	12	15	6	3	29	35	34
2017	None of the above	14	19	37	16	10	1	2	27	34	147
2014	Compliance, inspection and enforcement	0	19	32	26	23	0	0	48	19	23
2014	Communications or public affairs	32	18	27	14	5	0	5	19	52	22
2014	Administration and operations	7	7	30	31	26	0	0	57	13	42
2014	Human resources	5	25	51	10	5	0	5	15	31	19
2014	Financial management	6	11	42	20	15	0	5	37	19	56
2014	Information technology	25	24	35	13	3	0	0	17	49	29
2014	Internal audit	12	23	38	19	7	0	0	26	36	63
2014	Evaluation	5	24	38	24	10	0	0	33	29	21
2014	Other services to the public	2	26	41	19	12	2	0	31	28	47
2014	None of the above	10	18	30	25	13	2	2	39	29	126

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	25	33	25	8	0	8	36	27	12
2017	Compliance, inspection and enforcement	4	21	22	21	20	12	0	47	28	24
2017	Communications or public affairs	8	8	25	25	25	0	8	54	18	12
2017	Administration and operations	3	14	34	32	11	6	0	46	18	35
2017	Human resources	0	11	22	28	33	6	0	65	12	18
2017	Financial management	6	15	32	19	19	5	4	41	23	59
2017	Information technology	7	8	12	31	35	4	4	71	16	26
2017	Internal audit	15	20	34	25	4	1	0	29	36	77
2017	Evaluation	17	22	33	11	11	0	5	23	42	18
2017	Other services to the public	3	20	20	30	17	6	3	52	26	34
2017	None of the above	8	18	33	19	15	3	3	36	28	147
2014	Compliance, inspection and enforcement	3	3	19	39	36	0	0	74	6	23
2014	Communications or public affairs	14	14	14	29	19	5	5	53	32	21
2014	Administration and operations	0	5	24	45	22	2	2	70	5	41
2014	Human resources	0	10	37	14	34	0	5	50	10	19
2014	Financial management	3	5	22	40	27	0	4	69	9	56
2014	Information technology	3	7	13	38	35	0	3	76	10	29
2014	Internal audit	7	3	41	34	14	0	1	49	10	63
2014	Evaluation	0	0	38	43	19	0	0	62	0	21
2014	Other services to the public	0	3	25	35	27	8	0	69	4	47
2014	None of the above	1	11	22	40	20	2	3	64	12	126

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	17	58	17	8	0	0	25	17	12
2017	Compliance, inspection and enforcement	16	21	36	12	8	4	4	22	40	25
2017	Communications or public affairs	33	0	33	25	8	0	0	33	33	12
2017	Administration and operations	6	18	40	22	9	6	0	33	25	35
2017	Human resources	0	11	56	22	11	0	0	33	11	18
2017	Financial management	0	12	42	21	15	3	7	41	13	59
2017	Information technology	15	12	38	16	19	0	0	35	27	26
2017	Internal audit	10	19	43	22	3	3	0	25	31	77
2017	Evaluation	23	22	27	17	11	0	0	28	45	18
2017	Other services to the public	3	3	39	34	18	3	0	53	6	33
2017	None of the above	10	19	39	22	7	1	3	30	30	146
2014	Compliance, inspection and enforcement	3	29	29	32	6	0	0	39	32	23
2014	Communications or public affairs	18	23	36	18	5	0	0	23	41	22
2014	Administration and operations	4	9	39	20	24	4	0	45	14	42
2014	Human resources	0	29	24	32	9	0	5	44	31	19
2014	Financial management	5	11	42	14	22	0	7	38	17	56
2014	Information technology	10	10	56	10	10	3	0	21	21	29
2014	Internal audit	15	22	42	12	8	0	0	21	37	63
2014	Evaluation	14	19	29	14	24	0	0	38	33	21
2014	Other services to the public	0	15	37	27	15	5	0	45	16	47
2014	None of the above	13	16	25	26	16	2	2	44	30	126

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	67	0	0	0	8	100	0	12
2017	Compliance, inspection and enforcement	43	32	8	17	0	0	75	17	25
2017	Communications or public affairs	58	42	0	0	0	0	100	0	12
2017	Administration and operations	43	43	12	3	0	0	85	3	35
2017	Human resources	56	28	0	17	0	0	83	17	18
2017	Financial management	69	30	0	2	0	0	98	2	59
2017	Information technology	50	19	12	8	12	0	69	20	26
2017	Internal audit	43	36	8	10	3	0	79	13	77
2017	Evaluation	55	28	11	5	0	0	84	5	18
2017	Other services to the public	62	24	12	0	3	0	85	3	34
2017	None of the above	49	38	5	3	4	0	87	8	147
2014	Compliance, inspection and enforcement	42	45	0	13	0	0	87	13	23
2014	Communications or public affairs	27	14	14	41	5	0	41	45	22
2014	Administration and operations	48	33	8	7	4	0	81	11	42
2014	Human resources	53	32	0	10	5	0	85	15	19
2014	Financial management	62	23	4	8	3	0	85	11	56
2014	Information technology	45	27	10	14	3	0	72	18	29
2014	Internal audit	44	34	8	10	4	0	78	14	63
2014	Evaluation	48	29	5	19	0	0	76	19	21
2014	Other services to the public	41	34	15	10	0	0	75	10	47
2014	None of the above	47	38	3	7	5	0	85	12	126

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	58	0	8	0	0	92	8	12
2017	Compliance, inspection and enforcement	60	32	0	9	0	0	91	9	25
2017	Communications or public affairs	83	17	0	0	0	0	100	0	12
2017	Administration and operations	52	42	3	3	0	0	94	3	35
2017	Human resources	39	44	0	11	6	0	83	17	18
2017	Financial management	66	32	2	0	0	0	98	0	59
2017	Information technology	57	24	12	4	4	0	81	7	26
2017	Internal audit	52	39	1	8	0	0	91	8	77
2017	Evaluation	61	34	5	0	0	0	95	0	18
2017	Other services to the public	62	35	3	0	0	0	97	0	34
2017	None of the above	54	37	3	4	1	0	91	5	146
2014	Compliance, inspection and enforcement	45	52	3	0	0	0	97	0	23
2014	Communications or public affairs	41	32	18	9	0	0	73	9	22
2014	Administration and operations	59	35	2	4	0	0	94	4	42
2014	Human resources	38	52	5	0	5	0	90	5	19
2014	Financial management	65	27	3	5	0	0	92	5	56
2014	Information technology	41	45	7	4	3	0	86	7	29
2014	Internal audit	54	36	3	6	1	0	90	7	62
2014	Evaluation	62	33	0	5	0	0	95	5	21
2014	Other services to the public	46	36	10	3	0	5	86	4	47
2014	None of the above	57	34	5	3	1	0	91	4	126

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	75	17	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	59	32	9	0	0	0	91	0	25
2017	Communications or public affairs	67	33	0	0	0	0	100	0	12
2017	Administration and operations	35	47	12	0	3	3	85	3	35
2017	Human resources	50	33	17	0	0	0	83	0	18
2017	Financial management	56	36	5	3	0	0	92	3	59
2017	Information technology	54	34	8	0	4	0	88	4	26
2017	Internal audit	36	43	11	1	4	4	83	5	77
2017	Evaluation	47	41	0	6	0	6	94	6	17
2017	Other services to the public	50	38	12	0	0	0	88	0	34
2017	None of the above	45	37	10	4	1	3	84	5	146
2014	Compliance, inspection and enforcement	58	26	13	3	0	0	84	3	23
2014	Communications or public affairs	64	23	9	0	0	5	90	0	22
2014	Administration and operations	60	34	4	0	0	2	95	0	42
2014	Human resources	57	33	5	5	0	0	90	5	19
2014	Financial management	60	35	2	0	2	2	97	2	56
2014	Information technology	55	31	0	3	3	7	93	7	29
2014	Internal audit	51	30	11	3	0	6	85	3	63
2014	Evaluation	71	29	0	0	0	0	100	0	21
2014	Other services to the public	52	36	8	0	0	3	91	0	47
2014	None of the above	51	38	7	1	0	2	91	1	126

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	73	27	0	0	0	0	73	0	11
2017	Compliance, inspection and enforcement	48	44	4	4	0	0	0	92	4	25
2017	Communications or public affairs	50	33	0	17	0	0	0	83	17	12
2017	Administration and operations	47	33	17	0	3	0	0	80	3	35
2017	Human resources	50	44	0	0	0	6	0	100	0	18
2017	Financial management	58	36	3	3	0	0	0	94	3	59
2017	Information technology	50	38	7	0	4	0	0	89	4	26
2017	Internal audit	35	45	12	6	1	0	0	81	8	77
2017	Evaluation	34	38	5	12	5	5	0	76	18	18
2017	Other services to the public	45	46	9	0	0	0	0	91	0	33
2017	None of the above	37	41	11	5	2	4	1	81	7	147
2014	Compliance, inspection and enforcement	52	42	3	3	0	0	0	94	3	23
2014	Communications or public affairs	50	32	9	5	0	5	0	86	5	22
2014	Administration and operations	58	35	5	2	0	0	0	93	2	41
2014	Human resources	57	33	10	0	0	0	0	90	0	19
2014	Financial management	55	37	7	2	0	0	0	92	2	56
2014	Information technology	62	17	14	0	0	7	0	85	0	29
2014	Internal audit	40	42	12	4	1	0	0	82	5	63
2014	Evaluation	67	19	5	10	0	0	0	86	10	21
2014	Other services to the public	49	39	10	2	0	0	0	88	2	47
2014	None of the above	41	44	9	5	1	1	0	86	6	126

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	58	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	59	25	13	4	0	84	4	25
2017	Communications or public affairs	58	25	8	8	0	83	8	12
2017	Administration and operations	50	33	12	0	5	83	5	35
2017	Human resources	67	28	0	6	0	94	6	18
2017	Financial management	66	31	2	2	0	97	2	59
2017	Information technology	57	34	4	4	0	91	4	26
2017	Internal audit	48	38	7	7	1	86	8	76
2017	Evaluation	52	36	12	0	0	88	0	17
2017	Other services to the public	65	29	6	0	0	94	0	34
2017	None of the above	56	36	5	3	1	91	4	146
2014	Compliance, inspection and enforcement	58	39	3	0	0	97	0	23
2014	Communications or public affairs	41	45	5	9	0	86	9	22
2014	Administration and operations	74	24	0	2	0	98	2	42
2014	Human resources	48	42	5	0	5	90	5	19
2014	Financial management	68	27	2	3	0	95	3	56
2014	Information technology	55	35	7	3	0	90	3	29
2014	Internal audit	51	41	4	3	1	92	4	63
2014	Evaluation	67	29	0	5	0	95	5	21
2014	Other services to the public	58	39	2	2	0	97	2	47
2014	None of the above	56	37	3	3	1	93	4	126

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	67	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	24	51	4	13	8	0	0	75	21	25
2017	Communications or public affairs	33	50	8	0	0	8	0	91	0	12
2017	Administration and operations	32	32	9	20	0	0	6	69	22	34
2017	Human resources	33	33	6	6	6	17	0	80	13	18
2017	Financial management	39	39	3	10	2	2	5	84	12	59
2017	Information technology	42	15	12	11	12	4	4	62	24	26
2017	Internal audit	29	32	15	13	4	6	0	66	18	77
2017	Evaluation	22	39	11	16	5	0	5	65	23	18
2017	Other services to the public	35	27	21	3	0	6	9	73	3	34
2017	None of the above	23	40	11	9	7	4	7	70	18	147
2014	Compliance, inspection and enforcement	16	65	10	6	0	3	0	83	7	23
2014	Communications or public affairs	18	9	18	23	32	0	0	27	55	22
2014	Administration and operations	32	29	22	6	7	0	4	64	14	42
2014	Human resources	23	62	10	0	5	0	0	85	5	19
2014	Financial management	42	22	8	13	3	5	6	72	19	56
2014	Information technology	24	28	21	14	7	7	0	56	22	29
2014	Internal audit	29	37	15	12	3	1	3	69	16	63
2014	Evaluation	33	29	14	19	0	5	0	65	20	21
2014	Other services to the public	17	46	22	8	2	3	2	66	11	47
2014	None of the above	30	32	15	9	7	4	2	66	18	126

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	75	0	8	0	0	0	92	8	12
2017	Compliance, inspection and enforcement	59	33	5	0	0	4	0	95	0	25
2017	Communications or public affairs	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	38	45	9	3	0	3	3	88	3	35
2017	Human resources	56	33	6	6	0	0	0	89	6	18
2017	Financial management	71	25	0	0	0	3	0	100	0	59
2017	Information technology	63	22	11	4	0	0	0	85	4	26
2017	Internal audit	50	40	6	4	0	0	0	90	4	77
2017	Evaluation	39	50	11	0	0	0	0	89	0	18
2017	Other services to the public	62	29	6	3	0	0	0	91	3	34
2017	None of the above	61	34	4	1	0	0	0	95	1	147
2014	Compliance, inspection and enforcement	58	42	0	0	0	0	0	100	0	23
2014	Communications or public affairs	50	41	5	0	0	5	0	95	0	22
2014	Administration and operations	65	30	2	0	0	2	0	98	0	42
2014	Human resources	42	43	0	5	5	5	0	90	10	19
2014	Financial management	75	23	2	0	0	0	0	98	0	56
2014	Information technology	62	24	7	0	3	3	0	89	3	29
2014	Internal audit	71	27	1	0	0	0	0	99	0	63
2014	Evaluation	81	10	10	0	0	0	0	90	0	21
2014	Other services to the public	59	37	2	2	0	0	0	96	2	47
2014	None of the above	61	33	3	2	0	0	0	95	2	126

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	17	8	0	0	0	75	8	12
2017	Compliance, inspection and enforcement	49	31	13	0	0	8	0	86	0	25
2017	Communications or public affairs	50	33	17	0	0	0	0	83	0	12
2017	Administration and operations	46	28	11	9	3	0	3	76	12	35
2017	Human resources	33	56	6	0	0	6	0	94	0	18
2017	Financial management	58	36	5	2	0	0	0	93	2	59
2017	Information technology	44	35	8	4	8	0	0	80	12	25
2017	Internal audit	52	28	11	6	1	1	0	81	8	77
2017	Evaluation	45	44	0	5	0	5	0	94	6	18
2017	Other services to the public	62	26	9	3	0	0	0	88	3	34
2017	None of the above	54	38	1	3	1	3	0	95	3	147
2014	Compliance, inspection and enforcement	58	16	3	16	0	3	3	79	17	23
2014	Communications or public affairs	41	36	9	14	0	0	0	77	14	22
2014	Administration and operations	43	44	2	2	6	2	0	89	9	42
2014	Human resources	47	33	10	5	5	0	0	80	10	19
2014	Financial management	63	30	0	7	0	0	0	93	7	56
2014	Information technology	59	28	7	3	0	3	0	89	3	29
2014	Internal audit	53	34	7	1	3	0	1	89	4	63
2014	Evaluation	62	19	14	5	0	0	0	81	5	21
2014	Other services to the public	44	37	8	7	2	2	0	83	9	47
2014	None of the above	55	31	6	3	3	0	1	87	6	126

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	50	42	0	0	0	0	58	0	12
2017	Compliance, inspection and enforcement	32	40	20	4	0	4	0	75	4	25
2017	Communications or public affairs	17	33	33	0	8	8	0	54	9	12
2017	Administration and operations	26	42	20	9	3	0	0	68	12	35
2017	Human resources	28	28	33	6	0	6	0	59	6	18
2017	Financial management	47	43	7	2	0	2	0	92	2	59
2017	Information technology	28	23	26	12	4	4	4	55	17	26
2017	Internal audit	39	40	13	7	0	1	0	80	7	77
2017	Evaluation	50	28	5	11	0	0	5	83	12	18
2017	Other services to the public	51	32	9	6	0	3	0	85	6	34
2017	None of the above	44	32	13	6	1	4	1	80	7	146
2014	Compliance, inspection and enforcement	55	26	6	13	0	0	0	81	13	23
2014	Communications or public affairs	23	36	23	9	5	0	5	62	14	22
2014	Administration and operations	35	26	19	7	6	7	0	65	14	42
2014	Human resources	47	34	19	0	0	0	0	81	0	19
2014	Financial management	50	33	12	2	0	3	0	86	2	56
2014	Information technology	42	24	20	10	3	0	0	66	14	29
2014	Internal audit	59	25	10	4	1	1	0	85	6	63
2014	Evaluation	43	38	14	5	0	0	0	81	5	21
2014	Other services to the public	47	30	21	2	0	0	0	78	2	47
2014	None of the above	47	40	8	2	1	0	2	89	4	126

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	42	25	25	0	0	0	50	25	12
2017	Compliance, inspection and enforcement	24	27	16	9	8	16	0	61	20	25
2017	Communications or public affairs	8	25	0	17	33	17	0	40	60	12
2017	Administration and operations	12	31	20	15	14	6	3	47	31	35
2017	Human resources	17	22	22	6	6	28	0	54	15	18
2017	Financial management	19	26	11	10	5	24	5	63	21	59
2017	Information technology	31	7	23	15	4	19	0	47	24	26
2017	Internal audit	20	26	19	16	5	13	1	53	24	77
2017	Evaluation	11	33	5	28	11	11	0	50	44	18
2017	Other services to the public	32	24	24	3	0	9	9	68	4	34
2017	None of the above	23	27	13	10	10	11	6	61	23	147
2014	Compliance, inspection and enforcement	32	36	10	6	10	3	3	73	17	23
2014	Communications or public affairs	14	18	9	18	27	5	9	37	53	22
2014	Administration and operations	19	33	16	11	12	7	2	57	26	42
2014	Human resources	24	37	10	5	10	10	5	71	17	19
2014	Financial management	20	24	25	9	10	10	3	50	21	56
2014	Information technology	21	21	24	10	17	7	0	44	30	29
2014	Internal audit	15	32	21	12	11	8	1	52	26	63
2014	Evaluation	29	19	14	19	19	0	0	48	38	21
2014	Other services to the public	19	32	17	10	3	8	10	62	17	47
2014	None of the above	26	25	12	10	10	12	5	61	24	126

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	25	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	46	41	0	13	0	87	13	24
2017	Communications or public affairs	42	50	0	8	0	92	8	12
2017	Administration and operations	75	17	5	3	0	92	3	35
2017	Human resources	67	28	0	6	0	94	6	18
2017	Financial management	53	37	3	7	0	90	7	59
2017	Information technology	50	37	4	4	4	88	8	26
2017	Internal audit	49	44	6	0	1	92	1	77
2017	Evaluation	38	62	0	0	0	100	0	18
2017	Other services to the public	42	49	9	0	0	91	0	34
2017	None of the above	40	49	3	7	1	89	9	147
2014	Compliance, inspection and enforcement	55	35	3	6	0	90	6	23
2014	Communications or public affairs	50	36	0	14	0	86	14	22
2014	Administration and operations	54	43	0	2	0	98	2	42
2014	Human resources	52	33	0	5	10	85	15	19
2014	Financial management	72	25	3	0	0	97	0	56
2014	Information technology	41	45	3	7	3	87	10	29
2014	Internal audit	42	53	1	3	0	96	3	63
2014	Evaluation	48	48	0	5	0	95	5	21
2014	Other services to the public	46	53	2	0	0	98	0	47
2014	None of the above	54	43	1	2	1	96	2	126

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	33	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	57	32	4	8	0	0	88	8	25
2017	Communications or public affairs	58	33	8	0	0	0	92	0	12
2017	Administration and operations	57	20	8	9	5	0	78	14	35
2017	Human resources	67	17	11	6	0	0	83	6	18
2017	Financial management	67	28	2	3	0	0	95	3	59
2017	Information technology	58	19	4	16	4	0	77	20	26
2017	Internal audit	50	35	8	6	1	0	84	8	77
2017	Evaluation	55	29	0	11	0	5	89	11	18
2017	Other services to the public	65	33	0	3	0	0	97	3	34
2017	None of the above	48	39	5	6	1	0	87	8	147
2014	Compliance, inspection and enforcement	61	29	10	0	0	0	90	0	23
2014	Communications or public affairs	45	32	5	14	5	0	77	18	22
2014	Administration and operations	63	33	0	4	0	0	96	4	42
2014	Human resources	56	24	5	10	5	0	80	15	19
2014	Financial management	69	20	5	5	2	0	89	7	56
2014	Information technology	59	31	7	3	0	0	90	3	29
2014	Internal audit	51	40	4	1	4	0	90	5	63
2014	Evaluation	67	29	0	5	0	0	95	5	21
2014	Other services to the public	59	39	2	0	0	0	98	0	47
2014	None of the above	64	25	3	7	1	0	89	8	126

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	67	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	64	32	5	0	0	0	95	0	25
2017	Communications or public affairs	75	25	0	0	0	0	100	0	12
2017	Administration and operations	60	20	8	8	3	0	81	11	35
2017	Human resources	56	39	6	0	0	0	94	0	18
2017	Financial management	75	21	3	0	0	0	97	0	59
2017	Information technology	62	22	9	4	4	0	84	7	26
2017	Internal audit	56	35	5	4	0	0	91	4	77
2017	Evaluation	61	22	11	5	0	0	84	5	18
2017	Other services to the public	74	20	3	3	0	0	94	3	34
2017	None of the above	56	32	7	4	1	0	88	6	147
2014	Compliance, inspection and enforcement	55	39	6	0	0	0	94	0	23
2014	Communications or public affairs	45	41	0	9	5	0	86	14	22
2014	Administration and operations	48	45	4	2	0	0	93	2	42
2014	Human resources	71	14	10	5	0	0	85	5	19
2014	Financial management	59	33	7	2	0	0	92	2	56
2014	Information technology	59	34	4	0	0	3	96	0	29
2014	Internal audit	58	40	3	0	0	0	97	0	63
2014	Evaluation	76	19	5	0	0	0	95	0	21
2014	Other services to the public	61	22	10	7	0	0	83	7	47
2014	None of the above	51	41	3	5	0	0	92	5	126

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	83	17	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	79	12	5	4	0	0	0	91	4	25
2017	Communications or public affairs	83	17	0	0	0	0	0	100	0	12
2017	Administration and operations	75	19	0	6	0	0	0	94	6	35
2017	Human resources	78	17	0	0	0	6	0	100	0	18
2017	Financial management	88	8	2	0	0	2	0	98	0	59
2017	Information technology	77	15	4	0	4	0	0	92	4	26
2017	Internal audit	81	19	0	0	0	0	0	100	0	76
2017	Evaluation	88	6	0	5	0	0	0	95	5	18
2017	Other services to the public	74	20	6	0	0	0	0	94	0	34
2017	None of the above	74	22	2	1	0	0	0	97	1	147
2014	Compliance, inspection and enforcement	90	6	0	3	0	0	0	97	3	23
2014	Communications or public affairs	91	0	5	0	0	0	5	95	0	22
2014	Administration and operations	76	22	2	0	0	0	0	98	0	42
2014	Human resources	91	9	0	0	0	0	0	100	0	19
2014	Financial management	93	7	0	0	0	0	0	100	0	56
2014	Information technology	65	31	0	0	3	0	0	97	3	29
2014	Internal audit	79	19	1	0	0	0	0	99	0	63
2014	Evaluation	71	24	0	5	0	0	0	95	5	21
2014	Other services to the public	85	15	0	0	0	0	0	100	0	47
2014	None of the above	81	18	1	0	0	0	0	99	0	126

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	71	20	9	0	0	0	0	91	0	25
2017	Communications or public affairs	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	51	32	9	5	3	0	0	83	8	35
2017	Human resources	61	28	11	0	0	0	0	89	0	18
2017	Financial management	71	21	0	8	0	0	0	92	8	59
2017	Information technology	53	31	4	0	12	0	0	84	12	26
2017	Internal audit	59	18	5	10	8	0	0	77	18	77
2017	Evaluation	65	19	0	11	0	5	0	88	12	18
2017	Other services to the public	64	23	3	9	0	0	0	88	9	34
2017	None of the above	50	26	8	11	5	0	0	76	16	147
2014	Compliance, inspection and enforcement	58	23	3	16	0	0	0	81	16	23
2014	Communications or public affairs	50	32	5	9	0	0	5	86	10	22
2014	Administration and operations	39	42	6	7	6	0	0	80	13	42
2014	Human resources	43	34	18	5	0	0	0	77	5	19
2014	Financial management	72	15	5	6	2	0	0	87	8	56
2014	Information technology	59	20	7	11	0	0	3	82	11	29
2014	Internal audit	56	29	5	7	3	0	0	85	10	63
2014	Evaluation	71	10	0	14	5	0	0	81	19	21
2014	Other services to the public	70	19	3	5	3	0	0	88	8	47
2014	None of the above	63	18	4	13	2	0	0	80	15	126

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	67	0	8	0	0	92	8	12
2017	Compliance, inspection and enforcement	75	20	5	0	0	0	95	0	24
2017	Communications or public affairs	92	8	0	0	0	0	100	0	12
2017	Administration and operations	63	20	8	6	0	3	85	6	35
2017	Human resources	83	17	0	0	0	0	100	0	18
2017	Financial management	80	17	2	2	0	0	97	2	59
2017	Information technology	64	28	4	4	0	0	92	4	26
2017	Internal audit	56	29	3	10	3	0	85	13	77
2017	Evaluation	71	12	0	5	11	0	84	16	18
2017	Other services to the public	74	20	3	3	0	0	94	3	34
2017	None of the above	56	20	7	9	8	0	76	17	147
2014	Compliance, inspection and enforcement	71	13	0	6	10	0	84	16	23
2014	Communications or public affairs	68	18	14	0	0	0	86	0	22
2014	Administration and operations	61	22	6	4	2	4	87	7	42
2014	Human resources	76	14	0	10	0	0	90	10	19
2014	Financial management	79	8	3	3	5	2	88	8	56
2014	Information technology	55	28	10	4	3	0	82	7	29
2014	Internal audit	62	23	5	5	4	0	85	10	63
2014	Evaluation	67	10	5	14	5	0	76	19	21
2014	Other services to the public	63	27	2	5	3	0	90	8	47
2014	None of the above	63	18	2	14	2	0	82	17	126

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	33	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	88	8	0	5	0	0	95	5	25
2017	Communications or public affairs	92	8	0	0	0	0	100	0	12
2017	Administration and operations	80	14	0	3	0	3	97	3	35
2017	Human resources	94	6	0	0	0	0	100	0	18
2017	Financial management	89	9	0	0	0	2	100	0	59
2017	Information technology	92	8	0	0	0	0	100	0	26
2017	Internal audit	74	17	1	5	3	0	91	8	77
2017	Evaluation	84	5	0	11	0	0	89	11	18
2017	Other services to the public	88	12	0	0	0	0	100	0	34
2017	None of the above	72	15	5	5	4	0	87	8	147
2014	Compliance, inspection and enforcement	74	10	0	16	0	0	84	16	23
2014	Communications or public affairs	82	5	5	5	5	0	86	9	22
2014	Administration and operations	72	16	6	4	0	2	89	4	42
2014	Human resources	86	14	0	0	0	0	100	0	19
2014	Financial management	85	8	3	2	2	0	94	3	56
2014	Information technology	86	14	0	0	0	0	100	0	29
2014	Internal audit	77	18	4	1	0	0	95	1	63
2014	Evaluation	76	10	0	10	5	0	86	14	21
2014	Other services to the public	83	8	0	5	2	2	93	7	47
2014	None of the above	74	16	4	2	4	0	90	7	126

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	50	25	0	0	0	0	75	0	12
2017	Compliance, inspection and enforcement	68	28	0	5	0	0	0	95	5	25
2017	Communications or public affairs	33	50	17	0	0	0	0	83	0	12
2017	Administration and operations	55	20	19	3	0	0	3	77	3	35
2017	Human resources	78	17	6	0	0	0	0	94	0	18
2017	Financial management	69	28	2	0	0	0	2	98	0	59
2017	Information technology	73	19	4	4	0	0	0	92	4	26
2017	Internal audit	49	29	4	9	5	1	3	81	15	77
2017	Evaluation	66	22	6	5	0	0	0	88	5	18
2017	Other services to the public	59	35	3	3	0	0	0	94	3	34
2017	None of the above	51	32	5	9	4	0	1	83	13	147
2014	Compliance, inspection and enforcement	68	13	3	16	0	0	0	81	16	23
2014	Communications or public affairs	45	23	14	14	0	0	5	71	14	22
2014	Administration and operations	50	28	10	4	2	2	2	82	7	42
2014	Human resources	58	24	5	13	0	0	0	82	13	19
2014	Financial management	64	28	2	5	2	0	0	92	7	56
2014	Information technology	59	27	7	4	0	3	0	89	4	29
2014	Internal audit	47	32	10	10	3	0	0	78	12	63
2014	Evaluation	67	14	10	10	0	0	0	81	10	21
2014	Other services to the public	59	29	5	5	2	0	0	88	7	47
2014	None of the above	53	31	2	12	2	0	1	84	14	126

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	50	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	83	9	5	4	0	0	92	4	25
2017	Communications or public affairs	67	33	0	0	0	0	100	0	12
2017	Administration and operations	75	16	9	0	0	0	91	0	35
2017	Human resources	94	6	0	0	0	0	100	0	18
2017	Financial management	80	13	3	2	0	2	95	2	59
2017	Information technology	81	15	4	0	0	0	96	0	26
2017	Internal audit	75	18	4	1	0	1	95	1	76
2017	Evaluation	88	12	0	0	0	0	100	0	18
2017	Other services to the public	76	24	0	0	0	0	100	0	34
2017	None of the above	73	23	1	2	1	0	96	4	147
2014	Compliance, inspection and enforcement	84	13	0	3	0	0	97	3	23
2014	Communications or public affairs	73	14	9	5	0	0	86	5	22
2014	Administration and operations	78	20	2	0	0	0	98	0	42
2014	Human resources	86	14	0	0	0	0	100	0	19
2014	Financial management	83	10	3	3	0	0	93	3	56
2014	Information technology	83	17	0	0	0	0	100	0	29
2014	Internal audit	69	24	3	3	1	0	93	4	62
2014	Evaluation	76	14	0	10	0	0	90	10	21
2014	Other services to the public	66	27	2	3	0	2	95	3	47
2014	None of the above	66	27	5	2	0	0	93	2	126

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	12
2017	Internal audit	8	92	76
2017	None of the above	8	92	147
2014	Communications or public affairs	23	77	22
2014	Human resources	38	62	19
2014	Financial management	10	90	56
2014	Internal audit	7	93	63
2014	Other services to the public	10	90	47
2014	None of the above	8	92	125

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2014	None of the above	39	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	None of the above	63	11
2014	None of the above	68	11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	None of the above	47	11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	None of the above	65	11
2014	None of the above	70	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2014	None of the above	55	11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	None of the above	65	11
2014	None of the above	61	11

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	None of the above	53	11
2014	None of the above	61	11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	None of the above	0	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	None of the above	64	11
2014	None of the above	54	11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	None of the above	100	0	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	33	33	0	0	25	0	56	0	12
2017	Compliance, inspection and enforcement	24	28	5	4	0	32	8	86	6	25
2017	Communications or public affairs	33	0	17	8	0	42	0	57	14	12
2017	Administration and operations	17	26	22	6	3	14	12	58	12	35
2017	Human resources	33	6	17	11	0	33	0	58	17	18
2017	Financial management	24	8	17	2	0	34	15	63	3	59
2017	Information technology	20	7	12	7	0	50	4	58	16	26
2017	Internal audit	12	13	14	4	1	45	10	56	12	77
2017	Evaluation	0	30	12	0	6	34	17	62	12	17
2017	Other services to the public	12	12	20	0	0	38	17	54	0	34
2017	None of the above	18	18	12	1	3	38	10	70	8	146
2014	Compliance, inspection and enforcement	13	23	3	10	3	39	10	69	25	23
2014	Communications or public affairs	9	9	14	18	9	36	5	31	46	22
2014	Administration and operations	30	16	15	4	4	28	2	66	12	42
2014	Human resources	14	32	15	5	10	15	9	61	19	19
2014	Financial management	20	12	14	7	2	41	5	58	16	56
2014	Information technology	21	3	31	10	3	27	3	35	20	29
2014	Internal audit	14	10	21	5	3	40	8	45	16	63
2014	Evaluation	19	10	14	5	5	38	10	55	18	21
2014	Other services to the public	7	10	19	3	0	37	24	43	9	47
2014	None of the above	18	10	11	5	4	39	13	58	19	126

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	67	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	40	43	9	4	0	4	0	87	4	25
2017	Communications or public affairs	42	17	33	0	0	8	0	64	0	12
2017	Administration and operations	32	45	9	0	3	9	3	87	3	35
2017	Human resources	44	22	6	6	0	22	0	86	7	18
2017	Financial management	42	36	9	0	0	10	3	90	0	59
2017	Information technology	47	15	19	4	0	15	0	73	5	26
2017	Internal audit	34	30	20	4	1	11	1	72	6	76
2017	Evaluation	21	46	11	5	5	11	0	75	12	18
2017	Other services to the public	53	23	12	0	0	12	0	87	0	34
2017	None of the above	36	41	6	4	1	10	2	88	5	147
2014	Compliance, inspection and enforcement	35	42	10	10	0	3	0	80	10	23
2014	Communications or public affairs	23	50	18	0	0	9	0	80	0	22
2014	Administration and operations	41	26	22	4	2	4	0	71	7	42
2014	Human resources	29	47	5	10	5	0	5	79	15	19
2014	Financial management	41	30	19	2	0	8	0	78	2	56
2014	Information technology	35	38	17	4	3	3	0	75	7	29
2014	Internal audit	36	23	21	4	1	15	0	69	6	63
2014	Evaluation	38	29	10	14	0	10	0	74	16	21
2014	Other services to the public	27	25	27	2	0	17	2	64	2	47
2014	None of the above	36	27	12	4	4	14	2	75	10	126

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	12
2017	Communications or public affairs	0	100	12
2017	Human resources	0	100	18
2017	Information technology	0	100	26
2017	None of the above	3	97	147
2014	Communications or public affairs	0	100	22
2014	Information technology	0	100	29
2014	Evaluation	0	100	21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	25	25	0	0	42	0	57	0	12
2017	Compliance, inspection and enforcement	28	16	9	0	0	36	12	84	0	25
2017	Communications or public affairs	33	0	0	0	0	67	0	100	0	12
2017	Administration and operations	23	25	20	0	3	12	17	68	4	35
2017	Human resources	22	22	17	0	0	39	0	73	0	18
2017	Financial management	23	8	14	0	2	39	15	67	3	59
2017	Information technology	15	7	20	0	0	50	7	53	0	26
2017	Internal audit	12	9	14	1	0	51	12	58	4	77
2017	Evaluation	11	17	11	0	0	44	16	72	0	18
2017	Other services to the public	9	18	17	0	0	39	17	60	0	34
2017	None of the above	21	13	10	2	1	43	10	73	6	147
2014	Compliance, inspection and enforcement	16	23	16	0	0	42	3	71	0	23
2014	Communications or public affairs	9	9	14	5	0	59	5	50	13	22
2014	Administration and operations	20	24	19	2	0	28	6	67	3	42
2014	Human resources	9	42	5	5	5	24	10	78	15	19
2014	Financial management	16	15	12	3	2	48	3	65	10	56
2014	Information technology	25	7	21	0	0	41	7	60	0	29
2014	Internal audit	12	4	18	4	1	48	12	41	14	63
2014	Evaluation	24	14	5	0	0	33	24	89	0	21
2014	Other services to the public	17	22	12	0	0	36	14	77	0	47
2014	None of the above	19	11	11	3	0	44	12	69	6	126

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	17	0	0	8	0	82	0	12
2017	Compliance, inspection and enforcement	32	48	9	0	0	8	4	90	0	25
2017	Communications or public affairs	50	0	17	8	0	25	0	67	11	12
2017	Administration and operations	35	39	11	0	0	9	6	87	0	35
2017	Human resources	44	33	6	0	0	17	0	93	0	18
2017	Financial management	40	33	12	0	2	13	2	85	2	59
2017	Information technology	39	30	8	0	0	23	0	90	0	26
2017	Internal audit	34	40	14	1	0	9	1	83	1	77
2017	Evaluation	33	28	6	16	0	16	0	73	20	18
2017	Other services to the public	53	23	12	0	0	12	0	87	0	34
2017	None of the above	34	35	9	1	1	16	4	86	3	146
2014	Compliance, inspection and enforcement	35	48	6	0	0	6	3	93	0	23
2014	Communications or public affairs	36	32	5	5	0	18	5	88	6	22
2014	Administration and operations	37	31	19	0	0	13	0	78	0	42
2014	Human resources	29	47	10	5	5	0	5	79	10	19
2014	Financial management	36	34	10	3	2	15	0	82	6	56
2014	Information technology	38	31	14	0	0	17	0	83	0	29
2014	Internal audit	38	30	11	1	1	14	4	83	3	63
2014	Evaluation	43	33	5	0	0	19	0	94	0	21
2014	Other services to the public	34	27	20	2	0	14	3	73	2	47
2014	None of the above	40	27	10	2	0	18	2	84	3	126

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	22	78	35
2017	Financial management	18	82	59
2017	Internal audit	9	91	77
2017	None of the above	11	89	147
2014	Financial management	17	83	55
2014	Internal audit	11	89	63
2014	None of the above	12	88	126

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Financial management	89	11	11
2017	None of the above	76	24	17
2014	None of the above	58	42	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Financial management	61	39	0	0	0	0	0	100	0	10
2017	None of the above	40	30	22	7	0	0	0	70	7	13

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	58	8	0	8	8	17	78	11	12
2017	Compliance, inspection and enforcement	16	24	12	4	12	0	32	60	23	25
2017	Communications or public affairs	17	58	0	0	0	0	25	100	0	12
2017	Administration and operations	29	35	20	9	0	0	8	69	9	35
2017	Human resources	50	22	17	6	0	0	6	76	6	18
2017	Financial management	22	28	7	2	0	0	41	86	3	59
2017	Information technology	15	35	16	0	4	0	30	72	5	26
2017	Internal audit	21	22	6	3	0	1	47	83	5	77
2017	Evaluation	0	48	0	5	0	0	46	90	10	18
2017	Other services to the public	15	47	6	3	0	0	30	88	4	34
2017	None of the above	12	24	10	3	0	3	48	73	6	147
2014	Compliance, inspection and enforcement	13	3	3	3	3	0	74	63	25	23
2014	Communications or public affairs	5	59	14	5	0	0	18	78	6	22
2014	Administration and operations	20	42	7	7	0	0	24	82	9	42
2014	Human resources	34	28	15	0	5	0	18	76	6	19
2014	Financial management	14	29	4	5	2	3	44	80	13	56
2014	Information technology	3	28	10	10	3	3	41	56	25	29
2014	Internal audit	8	12	3	3	0	1	73	79	10	63
2014	Evaluation	0	33	0	5	0	5	57	88	13	21
2014	Other services to the public	8	22	7	7	2	2	52	67	18	47
2014	None of the above	5	26	5	2	1	1	61	80	6	126

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	42	33	0	0	17	8	56	0	12
2017	Compliance, inspection and enforcement	19	29	12	4	0	4	33	76	6	25
2017	Communications or public affairs	25	17	25	0	8	8	17	56	11	12
2017	Administration and operations	17	23	31	6	0	15	8	52	8	35
2017	Human resources	22	11	22	6	0	33	6	55	9	18
2017	Financial management	11	15	16	2	0	9	48	59	4	59
2017	Information technology	9	8	23	0	4	8	48	38	8	26
2017	Internal audit	5	19	4	4	3	10	55	71	18	77
2017	Evaluation	0	32	0	5	5	5	51	75	25	18
2017	Other services to the public	9	20	12	3	0	12	44	67	7	34
2017	None of the above	7	16	8	5	1	8	54	64	15	147
2014	Compliance, inspection and enforcement	13	3	13	3	0	16	52	50	10	23
2014	Communications or public affairs	9	23	14	27	0	18	9	44	38	22
2014	Administration and operations	7	29	16	4	2	16	27	62	12	42
2014	Human resources	9	29	0	5	5	28	23	80	20	19
2014	Financial management	5	17	16	5	0	13	44	51	13	56
2014	Information technology	0	3	4	7	3	21	62	19	60	29
2014	Internal audit	4	5	1	0	0	10	79	88	0	63
2014	Evaluation	0	10	5	10	0	10	67	40	40	21
2014	Other services to the public	0	20	7	5	5	8	54	54	27	47
2014	None of the above	7	13	4	3	0	11	63	76	10	126

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	42	17	0	0	8	8	80	0	12
2017	Compliance, inspection and enforcement	15	32	5	0	0	12	36	91	0	25
2017	Communications or public affairs	50	17	8	0	0	0	25	89	0	12
2017	Administration and operations	26	29	17	3	3	15	8	71	8	35
2017	Human resources	67	17	6	0	0	6	6	94	0	18
2017	Financial management	37	12	7	0	0	0	44	88	0	59
2017	Information technology	20	26	12	4	0	4	34	75	7	26
2017	Internal audit	16	25	5	3	1	3	48	82	8	77
2017	Evaluation	21	33	0	0	0	0	46	100	0	18
2017	Other services to the public	26	26	9	3	0	6	30	82	5	34
2017	None of the above	16	20	6	0	0	7	51	86	0	147
2014	Compliance, inspection and enforcement	13	13	0	0	0	3	71	100	0	23
2014	Communications or public affairs	18	50	9	0	5	5	14	83	6	22
2014	Administration and operations	20	38	13	2	0	2	24	79	3	42
2014	Human resources	48	10	10	0	5	0	28	80	7	19
2014	Financial management	16	24	9	2	0	6	42	80	3	56
2014	Information technology	7	17	14	3	0	18	41	58	8	29
2014	Internal audit	10	8	3	1	0	5	73	81	6	63
2014	Evaluation	14	10	0	5	0	10	62	83	17	21
2014	Other services to the public	7	22	10	0	0	10	51	74	0	47
2014	None of the above	8	13	7	2	1	6	64	68	9	126

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	33	33	0	0	8	8	60	0	12
2017	Compliance, inspection and enforcement	15	28	5	4	0	12	36	84	7	25
2017	Communications or public affairs	25	17	17	8	0	8	25	63	13	12
2017	Administration and operations	23	29	23	0	3	15	8	67	4	35
2017	Human resources	50	28	6	0	6	6	6	88	6	18
2017	Financial management	31	21	5	2	0	0	41	88	3	59
2017	Information technology	20	19	15	0	4	15	26	67	7	26
2017	Internal audit	16	21	8	4	0	4	48	76	8	77
2017	Evaluation	16	33	5	0	0	0	46	90	0	18
2017	Other services to the public	23	29	9	3	0	6	30	82	5	34
2017	None of the above	16	20	6	1	1	6	51	82	3	146
2014	Compliance, inspection and enforcement	16	10	0	0	0	3	71	100	0	23
2014	Communications or public affairs	14	36	5	14	5	14	14	69	25	22
2014	Administration and operations	22	31	20	0	0	2	24	73	0	42
2014	Human resources	38	15	10	5	5	0	28	73	14	19
2014	Financial management	13	22	9	3	0	8	44	74	7	56
2014	Information technology	14	17	14	3	0	14	38	64	7	29
2014	Internal audit	8	7	1	6	0	5	73	69	25	63
2014	Evaluation	14	14	10	0	0	0	62	75	0	21
2014	Other services to the public	7	22	10	0	0	10	51	74	0	47
2014	None of the above	8	16	7	2	1	6	60	71	9	126

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	33	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	59	20	13	8	0	0	0	79	8	25
2017	Communications or public affairs	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	55	16	15	12	3	0	0	71	15	35
2017	Human resources	78	17	0	6	0	0	0	94	6	18
2017	Financial management	64	28	5	0	2	0	2	94	2	59
2017	Information technology	73	23	0	0	4	0	0	96	4	26
2017	Internal audit	50	27	6	13	4	0	0	77	17	77
2017	Evaluation	61	28	5	0	5	0	0	89	5	18
2017	Other services to the public	62	23	12	0	0	3	0	88	0	34
2017	None of the above	51	39	2	4	2	0	2	92	6	147

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	25	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	60	27	5	8	0	0	0	87	8	25
2017	Communications or public affairs	50	42	0	0	8	0	0	92	8	12
2017	Administration and operations	54	25	6	12	0	3	0	82	12	35
2017	Human resources	83	11	0	6	0	0	0	94	6	18
2017	Financial management	67	24	2	2	2	2	2	95	3	59
2017	Information technology	72	12	7	8	0	0	0	85	8	26
2017	Internal audit	52	26	1	12	6	3	0	80	19	77
2017	Evaluation	77	11	12	0	0	0	0	88	0	18
2017	Other services to the public	68	26	6	0	0	0	0	94	0	34
2017	None of the above	52	33	6	4	3	1	1	86	8	147

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	67	8	8	8	8	73	18	12
2017	Compliance, inspection and enforcement	16	39	8	16	4	16	66	24	25
2017	Communications or public affairs	17	50	33	0	0	0	67	0	12
2017	Administration and operations	15	50	20	11	0	3	67	12	34
2017	Human resources	6	56	11	28	0	0	61	28	18
2017	Financial management	14	38	22	13	3	10	57	18	59
2017	Information technology	20	39	26	0	16	0	58	16	26
2017	Internal audit	8	41	22	17	8	4	51	26	76
2017	Evaluation	16	44	16	23	0	0	61	23	18
2017	Other services to the public	12	47	23	12	3	3	61	16	34
2017	None of the above	11	34	25	20	6	5	47	27	146

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	58	33	0	0	0	67	0	12
2017	Compliance, inspection and enforcement	16	52	8	20	4	0	68	24	25
2017	Communications or public affairs	25	17	17	25	8	8	45	36	12
2017	Administration and operations	23	40	8	14	11	3	66	26	35
2017	Human resources	17	56	11	17	0	0	72	17	18
2017	Financial management	17	50	25	6	0	2	68	6	59
2017	Information technology	28	26	26	15	4	0	55	20	26
2017	Internal audit	12	41	17	25	4	3	54	29	77
2017	Evaluation	0	78	5	5	12	0	78	17	18
2017	Other services to the public	18	45	29	6	3	0	62	9	34
2017	None of the above	11	40	19	18	10	2	52	29	147

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	33	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	41	16	24	4	16	0	0	56	20	25
2017	Communications or public affairs	33	50	8	0	0	8	0	91	0	12
2017	Administration and operations	36	33	20	6	5	0	0	69	11	34
2017	Human resources	50	28	6	11	6	0	0	78	17	18
2017	Financial management	48	32	12	3	2	2	2	83	5	59
2017	Information technology	54	23	20	0	0	0	4	80	0	26
2017	Internal audit	43	31	15	3	4	1	3	77	7	77
2017	Evaluation	50	22	21	6	0	0	0	72	6	18
2017	Other services to the public	44	38	12	3	3	0	0	82	6	34
2017	None of the above	57	25	14	1	1	1	1	83	3	145

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	0	42	17	8	0	33	25	12
2017	Compliance, inspection and enforcement	4	19	32	29	12	4	24	42	25
2017	Communications or public affairs	17	33	33	17	0	0	50	17	12
2017	Administration and operations	21	17	34	14	14	0	38	28	35
2017	Human resources	0	17	22	17	44	0	17	61	18
2017	Financial management	9	24	36	18	13	0	34	30	59
2017	Information technology	12	31	31	7	19	0	42	26	26
2017	Internal audit	3	15	40	20	22	0	18	42	76
2017	Evaluation	22	5	32	22	18	0	27	40	18
2017	Other services to the public	3	29	39	18	12	0	32	29	34
2017	None of the above	11	23	32	18	17	0	34	35	147

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	42	25	8	0	0	67	8	12
2017	Compliance, inspection and enforcement	12	40	21	19	4	4	54	24	25
2017	Communications or public affairs	8	50	42	0	0	0	58	0	12
2017	Administration and operations	24	29	36	3	8	0	53	11	35
2017	Human resources	17	22	28	28	6	0	39	33	18
2017	Financial management	13	21	49	12	3	2	35	15	58
2017	Information technology	20	38	15	20	7	0	58	27	26
2017	Internal audit	10	30	26	22	13	0	39	35	77
2017	Evaluation	16	27	33	6	17	0	44	23	18
2017	Other services to the public	14	30	32	17	6	0	45	23	34
2017	None of the above	16	26	33	16	9	0	42	25	145

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	50	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	15	24	33	12	16	0	0	39	27	25
2017	Communications or public affairs	8	58	25	8	0	0	0	67	8	12
2017	Administration and operations	17	32	17	19	14	0	0	50	33	35
2017	Human resources	22	11	22	28	17	0	0	33	44	18
2017	Financial management	18	26	31	14	11	0	0	44	25	59
2017	Information technology	8	15	16	41	19	0	0	23	61	26
2017	Internal audit	8	20	29	22	20	0	3	28	42	77
2017	Evaluation	16	23	32	0	28	0	0	39	28	18
2017	Other services to the public	9	38	30	15	6	0	3	48	21	34
2017	None of the above	13	22	28	23	12	1	0	36	36	147

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	36	0	18	0	0	82	18	11
2017	Compliance, inspection and enforcement	12	36	37	8	8	0	47	16	25
2017	Communications or public affairs	58	33	0	8	0	0	92	8	12
2017	Administration and operations	44	26	14	6	10	0	70	16	35
2017	Human resources	28	17	22	17	17	0	44	33	18
2017	Financial management	29	23	19	17	7	5	55	25	59
2017	Information technology	58	27	12	4	0	0	85	4	26
2017	Internal audit	12	31	34	10	12	1	43	22	77
2017	Evaluation	38	27	5	6	23	0	65	29	18
2017	Other services to the public	20	30	32	9	9	0	51	17	34
2017	None of the above	21	33	19	15	12	1	54	27	147

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	27	18	0	0	82	0	11
2017	Compliance, inspection and enforcement	15	37	21	19	8	52	27	25
2017	Communications or public affairs	42	33	17	8	0	75	8	12
2017	Administration and operations	38	26	12	14	11	64	25	35
2017	Human resources	44	22	17	6	11	67	17	18
2017	Financial management	30	22	29	12	8	51	19	59
2017	Information technology	40	30	18	0	12	70	12	26
2017	Internal audit	15	25	31	22	8	39	30	77
2017	Evaluation	27	27	17	11	17	55	28	18
2017	Other services to the public	29	33	6	23	9	62	32	34
2017	None of the above	19	32	25	15	9	51	24	146

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	27	9	0	0	0	0	91	0	11
2017	Compliance, inspection and enforcement	24	39	16	9	8	0	4	66	17	25
2017	Communications or public affairs	42	33	17	8	0	0	0	75	8	12
2017	Administration and operations	26	29	34	5	6	0	0	55	11	35
2017	Human resources	50	39	11	0	0	0	0	89	0	18
2017	Financial management	54	26	19	2	0	0	0	80	2	59
2017	Information technology	27	34	20	7	11	0	0	61	19	26
2017	Internal audit	29	37	21	8	5	0	0	66	13	77
2017	Evaluation	17	39	28	11	5	0	0	56	16	18
2017	Other services to the public	41	39	15	6	0	0	0	80	6	34
2017	None of the above	24	39	21	11	2	1	1	64	14	146

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	36	27	0	0	0	0	73	0	11
2017	Compliance, inspection and enforcement	24	23	32	9	8	0	4	49	17	25
2017	Communications or public affairs	25	42	17	17	0	0	0	67	17	12
2017	Administration and operations	29	40	14	6	11	0	0	69	17	35
2017	Human resources	11	33	39	11	6	0	0	44	17	18
2017	Financial management	30	39	21	9	2	0	0	69	10	59
2017	Information technology	17	27	26	16	15	0	0	44	31	26
2017	Internal audit	22	42	26	8	3	0	0	64	10	77
2017	Evaluation	11	44	22	6	16	0	0	55	22	18
2017	Other services to the public	23	47	18	9	3	0	0	71	12	34
2017	None of the above	22	38	23	11	5	1	0	61	16	146

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	64	9	0	0	0	9	90	0	11
2017	Compliance, inspection and enforcement	23	39	25	9	4	0	0	63	13	25
2017	Communications or public affairs	50	17	8	17	0	8	0	73	18	12
2017	Administration and operations	26	34	28	3	8	0	0	61	11	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	38	46	12	5	0	0	0	83	5	59
2017	Information technology	35	31	11	16	7	0	0	66	23	26
2017	Internal audit	22	35	27	14	1	0	0	57	16	77
2017	Evaluation	12	58	11	6	12	0	0	71	18	17
2017	Other services to the public	38	30	20	12	0	0	0	68	12	34
2017	None of the above	31	35	20	9	3	1	0	67	12	146

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	18	18	0	0	0	0	82	0	11
2017	Compliance, inspection and enforcement	17	27	40	12	4	0	0	44	16	25
2017	Communications or public affairs	50	25	17	8	0	0	0	75	8	12
2017	Administration and operations	35	31	17	11	6	0	0	66	17	35
2017	Human resources	28	50	0	17	6	0	0	78	22	18
2017	Financial management	34	37	17	9	2	0	2	72	11	59
2017	Information technology	32	46	11	7	4	0	0	78	11	26
2017	Internal audit	26	36	19	12	4	3	0	64	16	77
2017	Evaluation	23	44	28	5	0	0	0	67	5	18
2017	Other services to the public	29	41	24	6	0	0	0	70	6	34
2017	None of the above	26	32	24	13	3	1	0	59	17	146

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	92	8	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	68	20	8	4	0	0	0	88	4	25
2017	Communications or public affairs	75	8	8	0	0	0	8	91	0	12
2017	Administration and operations	81	14	3	2	0	0	0	95	2	35
2017	Human resources	67	22	0	6	0	0	6	94	6	18
2017	Financial management	73	20	3	0	3	0	0	93	3	59
2017	Information technology	62	26	12	0	0	0	0	88	0	26
2017	Internal audit	60	30	6	4	0	0	0	90	4	77
2017	Evaluation	50	28	16	0	5	0	0	78	5	18
2017	Other services to the public	70	21	9	0	0	0	0	91	0	34
2017	None of the above	65	21	8	3	1	1	1	88	3	147

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	92	8	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	75	17	4	4	0	0	0	92	4	25
2017	Communications or public affairs	67	17	8	0	0	0	8	91	0	12
2017	Administration and operations	81	11	3	2	3	0	0	92	5	35
2017	Human resources	89	6	6	0	0	0	0	94	0	18
2017	Financial management	90	7	0	2	0	0	2	98	2	59
2017	Information technology	92	4	4	0	0	0	0	96	0	26
2017	Internal audit	82	10	4	0	0	0	4	96	0	76
2017	Evaluation	77	12	5	0	0	0	5	94	0	18
2017	Other services to the public	82	12	3	3	0	0	0	94	3	34
2017	None of the above	84	10	3	1	0	1	1	95	1	147

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	50	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	43	44	9	0	4	0	0	88	4	25
2017	Communications or public affairs	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	46	37	11	0	6	0	0	83	6	35
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	60	31	5	2	0	0	2	93	2	59
2017	Information technology	58	19	8	11	4	0	0	77	15	26
2017	Internal audit	53	27	12	6	1	0	0	81	8	77
2017	Evaluation	38	40	17	0	0	0	5	82	0	18
2017	Other services to the public	67	24	9	0	0	0	0	91	0	34
2017	None of the above	56	31	10	3	1	1	0	87	3	147

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	83	17	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	39	48	13	0	0	0	0	87	0	25
2017	Communications or public affairs	50	25	17	0	8	0	0	75	8	12
2017	Administration and operations	58	23	14	3	2	0	0	81	5	35
2017	Human resources	78	17	6	0	0	0	0	94	0	18
2017	Financial management	66	22	7	3	0	0	2	90	4	59
2017	Information technology	73	11	4	4	7	0	0	84	12	26
2017	Internal audit	51	29	12	7	3	0	0	79	9	77
2017	Evaluation	50	39	5	0	0	0	5	94	0	18
2017	Other services to the public	59	24	9	9	0	0	0	82	9	34
2017	None of the above	56	29	8	5	1	1	1	85	6	147

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	17	8	0	0	0	8	91	0	12
2017	Compliance, inspection and enforcement	43	16	17	4	0	0	20	74	5	25
2017	Communications or public affairs	42	25	0	8	0	0	25	89	11	12
2017	Administration and operations	40	14	8	0	0	3	34	87	0	35
2017	Human resources	61	22	0	0	0	0	17	100	0	18
2017	Financial management	59	19	7	7	0	0	9	84	8	59
2017	Information technology	72	16	4	0	4	0	4	91	4	26
2017	Internal audit	51	29	8	1	0	0	12	90	1	77
2017	Evaluation	50	11	22	0	0	0	16	73	0	18
2017	Other services to the public	71	18	6	3	0	0	3	91	3	34
2017	None of the above	50	24	12	1	0	1	12	85	1	146

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	82	18	0	0	0	0	0	100	0	11
2017	Compliance, inspection and enforcement	55	29	16	0	0	0	0	84	0	25
2017	Communications or public affairs	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	66	29	2	0	0	0	3	97	0	35
2017	Human resources	72	11	11	6	0	0	0	83	6	18
2017	Financial management	64	24	5	3	0	0	3	91	4	59
2017	Information technology	88	0	0	4	4	0	4	91	9	26
2017	Internal audit	58	25	9	5	0	0	3	85	5	77
2017	Evaluation	45	27	22	0	5	0	0	72	5	18
2017	Other services to the public	65	26	6	0	3	0	0	91	3	34
2017	None of the above	55	29	9	4	1	1	2	87	4	145

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	17	25	0	0	0	0	75	0	12
2017	Compliance, inspection and enforcement	84	12	4	0	0	0	0	96	0	25
2017	Communications or public affairs	58	25	8	0	0	0	8	91	0	12
2017	Administration and operations	63	17	9	6	3	0	3	82	9	35
2017	Human resources	83	11	6	0	0	0	0	94	0	18
2017	Financial management	81	9	3	4	0	0	3	93	4	59
2017	Information technology	80	12	4	4	0	0	0	92	4	26
2017	Internal audit	86	8	5	0	1	0	0	94	1	77
2017	Evaluation	89	5	0	0	5	0	0	95	5	18
2017	Other services to the public	79	3	9	6	0	3	0	85	6	34
2017	None of the above	81	13	1	2	0	1	2	96	2	147

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	42	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	41	36	8	8	4	4	80	12	25
2017	Communications or public affairs	33	50	8	8	0	0	83	8	12
2017	Administration and operations	56	29	0	11	3	0	86	14	34
2017	Human resources	44	39	11	6	0	0	83	6	18
2017	Financial management	51	31	13	2	2	2	83	3	59
2017	Information technology	53	31	12	4	0	0	85	4	26
2017	Internal audit	55	25	15	4	0	1	80	4	77
2017	Evaluation	56	23	11	5	5	0	79	11	18
2017	Other services to the public	44	38	15	3	0	0	83	3	34
2017	None of the above	56	30	7	5	1	1	87	6	147

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	25	50	0	0	50	0	12
2017	Compliance, inspection and enforcement	0	35	45	12	8	35	20	25
2017	Communications or public affairs	17	33	33	17	0	50	17	12
2017	Administration and operations	15	26	45	8	5	41	14	35
2017	Human resources	6	22	33	28	11	28	39	18
2017	Financial management	10	32	45	8	5	42	13	59
2017	Information technology	4	44	30	15	8	47	23	26
2017	Internal audit	1	26	47	21	5	27	26	77
2017	Evaluation	0	38	32	24	5	38	29	18
2017	Other services to the public	6	47	33	6	9	53	14	34
2017	None of the above	6	31	46	10	7	37	17	147

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	0	33	50	17	0	67	0	12
2017	Compliance, inspection and enforcement	8	24	44	16	8	0	24	32	25
2017	Communications or public affairs	0	8	58	17	17	0	33	8	12
2017	Administration and operations	6	17	38	30	9	0	39	22	34
2017	Human resources	17	22	39	11	11	0	22	39	18
2017	Financial management	2	17	41	24	15	2	40	19	59
2017	Information technology	9	15	37	28	12	0	40	23	26
2017	Internal audit	7	20	50	20	4	0	24	27	76
2017	Evaluation	5	18	48	23	5	0	28	23	18
2017	Other services to the public	6	17	47	30	0	0	30	23	34
2017	None of the above	6	19	35	31	8	0	39	25	147

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	25	0	8	0	0	0	67	33	12
2017	Compliance, inspection and enforcement	45	32	12	8	4	0	0	45	55	25
2017	Communications or public affairs	50	33	0	0	0	17	0	60	40	12
2017	Administration and operations	49	38	6	2	2	3	0	50	50	35
2017	Human resources	44	39	6	0	0	11	0	50	50	18
2017	Financial management	53	39	7	0	2	0	0	53	47	59
2017	Information technology	66	23	7	0	0	4	0	68	32	26
2017	Internal audit	55	31	4	3	0	8	0	59	41	77
2017	Evaluation	62	27	5	0	0	0	5	65	35	18
2017	Other services to the public	44	32	9	0	3	9	3	50	50	34
2017	None of the above	59	25	7	2	2	5	0	62	38	147

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	7	14
2017	Administration and operations	11	17
2017	Financial management	4	26
2017	Internal audit	7	27
2017	Other services to the public	14	15
2017	None of the above	11	54

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	28	14
2017	Administration and operations	23	17
2017	Financial management	7	26
2017	Internal audit	23	27
2017	Other services to the public	14	15
2017	None of the above	17	54

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	21	14
2017	Administration and operations	7	17
2017	Financial management	11	26
2017	Internal audit	29	27
2017	Other services to the public	7	15
2017	None of the above	17	54

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	7	14
2017	Administration and operations	34	17
2017	Financial management	14	26
2017	Internal audit	19	27
2017	Other services to the public	20	15
2017	None of the above	12	54

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	0	14
2017	Administration and operations	6	17
2017	Financial management	0	26
2017	Internal audit	4	27
2017	Other services to the public	0	15
2017	None of the above	6	54

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	58	14
2017	Administration and operations	47	17
2017	Financial management	75	26
2017	Internal audit	45	27
2017	Other services to the public	60	15
2017	None of the above	51	54

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Compliance, inspection and enforcement	15	55	15	7	0	8	13
2017	Administration and operations	24	65	6	0	0	5	17
2017	Financial management	35	58	4	0	0	4	26
2017	Internal audit	14	68	3	7	4	4	29
2017	Other services to the public	14	66	14	0	0	7	15
2017	None of the above	19	64	10	4	0	4	53

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	28	14	23	21	0	7	7	49	24	14
2017	Administration and operations	36	46	6	0	6	0	6	87	6	17
2017	Financial management	44	10	11	7	7	4	17	69	17	28
2017	Internal audit	27	38	7	11	0	0	17	79	13	29
2017	Other services to the public	40	41	13	0	0	0	7	86	0	15
2017	None of the above	39	25	17	2	4	2	11	74	6	54

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	0	21	8	14	14	7	36	37	49	14
2017	Administration and operations	12	18	12	7	11	11	29	50	30	17
2017	Financial management	0	7	11	3	7	7	65	24	36	28
2017	Internal audit	0	4	7	0	8	3	79	20	43	29
2017	Other services to the public	20	34	13	7	0	0	26	73	9	15
2017	None of the above	8	6	13	4	6	5	59	37	26	54

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Office of the Auditor General of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.