2017 Public Service Employee Survey Results by Theme for Canadian Environmental Assessment Agency by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 23 21 0 17 0 0 62 17 12
2011 Non-shift worker 39 36 14 6 5 0 0 75 11 183
2008 Shift worker 64 14 7 0 14 0 0 79 14 14
2008 Non-shift worker 34 46 9 7 2 1 0 81 9 151

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 46 37 0 0 0 17 0 100 0 12
2011 Non-shift worker 56 37 4 2 2 0 0 92 3 183

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 32 45 23 0 0 0 0 77 0 12
2011 Non-shift worker 46 38 7 8 1 0 0 84 9 183
2008 Shift worker 57 21 14 7 0 0 0 79 7 14
2008 Non-shift worker 42 42 9 5 2 0 0 84 7 153

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 45 6 0 0 0 17 92 0 12
2011 Non-shift worker 45 27 16 7 4 1 0 72 11 182

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 51 0 0 0 0 17 100 0 12
2011 Non-shift worker 45 29 14 8 4 0 0 74 12 182
2008 Shift worker 57 29 7 7 0 0 0 86 7 14
2008 Non-shift worker 45 34 7 8 5 1 0 80 13 153

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 37 7 7 0 0 17 83 9 12
2011 Non-shift worker 37 22 17 13 8 2 0 61 22 182
2008 Shift worker 50 21 21 7 0 0 0 71 7 14
2008 Non-shift worker 36 25 15 12 8 4 0 63 21 153
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 55 36 9 0 0 0 0 91 0 11
2011 Non-shift worker 48 29 8 8 4 2 1 79 13 183
2008 Shift worker 64 29 7 0 0 0 0 93 0 14
2008 Non-shift worker 43 30 11 7 5 1 3 76 12 153

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 52 23 7 0 0 0 17 91 0 12
2011 Non-shift worker 46 31 10 8 5 1 0 78 13 183
2008 Shift worker 64 29 7 0 0 0 0 93 0 14
2008 Non-shift worker 42 33 10 8 5 0 1 76 13 153

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 60 16 7 0 0 0 17 91 0 12
2011 Non-shift worker 33 32 16 9 4 5 0 70 13 183

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 37 7 0 0 0 17 91 0 12
2011 Non-shift worker 28 34 17 13 6 2 0 64 19 183
2008 Shift worker 57 21 21 0 0 0 0 79 0 14
2008 Non-shift worker 36 34 14 8 8 0 1 70 16 153

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 46 23 7 0 0 23 0 91 0 12
2011 Non-shift worker 18 43 14 15 7 4 0 64 22 183
2008 Shift worker 36 43 21 0 0 0 0 79 0 14
2008 Non-shift worker 20 41 16 15 7 3 0 62 22 153

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 51 0 7 0 17 0 91 9 12
2011 Non-shift worker 31 34 11 11 7 6 0 69 19 183
2008 Shift worker 36 29 21 7 0 7 0 69 8 14
2008 Non-shift worker 30 35 14 7 10 4 0 67 18 153

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 30 14 0 0 17 0 83 0 12
2011 Non-shift worker 14 45 12 18 10 1 0 60 28 183
2008 Shift worker 43 21 21 7 7 0 0 64 14 14
2008 Non-shift worker 19 46 12 14 8 1 0 66 23 153
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 9 46 29 0 0 0 17 65 0 12
2011 Non-shift worker 32 44 8 10 5 0 0 77 15 183

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 29 15 0 0 0 17 82 0 12
2011 Non-shift worker 32 43 9 8 7 1 1 76 15 183
2008 Shift worker 57 29 7 7 0 0 0 86 7 14
2008 Non-shift worker 29 41 11 12 7 1 1 71 19 152

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 52 23 7 0 0 17 0 91 0 12
2011 Non-shift worker 49 28 8 9 4 1 1 79 13 183
2008 Shift worker 50 29 14 7 0 0 0 79 7 14
2008 Non-shift worker 38 36 9 11 3 2 1 76 15 152

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 38 16 15 7 0 7 17 71 10 12
2011 Non-shift worker 48 21 12 8 5 4 0 73 14 183
2008 Shift worker 57 14 21 7 0 0 0 71 7 14
2008 Non-shift worker 37 32 13 9 5 4 0 72 14 152

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 32 37 14 0 0 0 17 83 0 12
2011 Non-shift worker 36 43 10 5 3 0 2 81 8 182
2008 Shift worker 57 29 7 0 7 0 0 86 7 14
2008 Non-shift worker 32 38 11 13 5 1 1 71 18 152

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 30 21 17 0 0 0 62 17 12
2011 Non-shift worker 49 39 7 4 2 0 0 87 5 182
2008 Shift worker 57 36 7 0 0 0 0 93 0 14
2008 Non-shift worker 42 42 6 5 5 0 0 84 10 153

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 44 0 0 0 0 17 100 0 12
2011 Non-shift worker 49 43 3 3 2 0 0 92 4 183
2008 Shift worker 64 29 7 0 0 0 0 93 0 14
2008 Non-shift worker 48 38 10 1 4 0 0 86 5 152

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 46 23 0 7 0 0 23 90 10 12
2011 Non-shift worker 29 39 13 9 7 2 1 70 17 183
2008 Shift worker 36 57 7 0 0 0 0 93 0 14
2008 Non-shift worker 27 38 12 15 6 3 0 66 21 153

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 22 16 14 22 0 0 25 51 29 12
2011 Non-shift worker 14 27 19 16 20 3 2 42 38 183
2008 Shift worker 21 50 7 14 0 7 0 77 15 14
2008 Non-shift worker 17 28 17 15 20 2 2 47 36 151

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 38 30 15 0 0 17 0 82 0 12
2011 Non-shift worker 35 41 9 10 4 0 0 76 15 183

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 23 15 0 0 17 0 82 0 12
2011 Non-shift worker 40 38 9 7 5 1 0 79 12 181

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 38 53 9 0 0 0 0 91 0 12
2011 Non-shift worker 48 33 2 12 5 0 1 81 17 183

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 15 7 15 0 26 15 63 24 12
2011 Non-shift worker 23 32 10 13 14 1 7 60 30 183
2008 Shift worker 57 14 29 0 0 0 0 71 0 14
2008 Non-shift worker 28 27 14 12 9 2 9 62 23 152

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 16 37 23 7 0 0 17 64 9 12
2011 Non-shift worker 27 40 17 9 7 0 0 66 17 182
2008 Shift worker 43 36 21 0 0 0 0 79 0 14
2008 Non-shift worker 22 39 20 12 5 0 1 62 18 153

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 24 7 0 7 17 0 83 9 12
2011 Non-shift worker 48 26 6 8 5 4 3 80 13 183

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 Shift worker 14 47 38 12
2011 Non-shift worker 34 30 35 183

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 Non-shift worker 3 15 56 13 9999 13 63
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 44 0 0 0 0 17 100 0 12
2011 Non-shift worker 47 44 2 3 3 0 0 91 7 183
2008 Shift worker 57 14 14 0 14 0 0 71 14 14
2008 Non-shift worker 41 42 9 4 3 1 0 84 7 153

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 37 46 0 0 0 17 0 100 0 12
2011 Non-shift worker 28 50 8 9 4 1 0 79 13 183

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 15 14 32 23 17 0 66 18 12
2011 Non-shift worker 6 23 43 15 11 1 1 26 30 183
2008 Shift worker 7 7 50 14 0 14 7 18 18 14
2008 Non-shift worker 8 22 44 14 8 2 1 23 32 153

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 0 16 25 40 19 0 80 0 11
2011 Non-shift worker 7 18 26 26 19 2 2 47 26 183
2008 Shift worker 7 7 21 36 21 7 0 62 15 14
2008 Non-shift worker 5 21 29 29 12 3 1 42 28 150

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 37 15 22 0 26 0 30 50 12
2011 Non-shift worker 18 15 39 16 10 1 2 26 33 182
2008 Shift worker 0 14 21 43 7 14 0 58 17 14
2008 Non-shift worker 14 20 39 15 8 3 2 24 35 153

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 7 30 30 16 17 0 55 9 12
2011 Non-shift worker 7 12 45 24 12 0 1 37 18 183
2008 Shift worker 0 14 21 50 14 0 0 64 14 14
2008 Non-shift worker 5 18 34 29 11 1 1 41 24 153

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 7 37 15 17 17 6 42 10 12
2011 Non-shift worker 16 19 34 17 12 1 0 30 36 182
2008 Shift worker 7 0 29 36 21 0 7 62 8 14
2008 Non-shift worker 7 19 33 20 16 3 3 38 27 153

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 7 7 39 14 26 7 78 11 12
2011 Non-shift worker 12 17 29 20 17 2 2 39 31 183
2008 Shift worker 0 14 21 50 14 0 0 64 14 14
2008 Non-shift worker 9 17 31 24 13 2 3 39 28 153

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 52 24 7 0 0 17 0 91 0 12
2011 Non-shift worker 43 41 7 5 3 0 0 85 8 183

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 38 0 0 0 17 0 100 0 12
2011 Non-shift worker 49 38 7 3 2 1 0 87 6 183
2008 Shift worker 64 21 7 7 0 0 0 86 7 14
2008 Non-shift worker 50 35 8 5 2 0 0 84 7 153

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 60 9 14 0 0 17 0 83 0 12
2011 Non-shift worker 55 32 8 2 1 1 0 89 3 182

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 23 7 7 0 17 0 82 9 12
2011 Non-shift worker 47 36 6 5 3 2 1 85 8 183
2008 Shift worker 36 14 36 0 7 0 7 54 8 14
2008 Non-shift worker 35 31 12 8 10 5 0 69 19 152

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 30 7 6 0 7 17 82 8 12
2011 Non-shift worker 44 34 11 7 2 3 0 80 8 182

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 24 7 7 0 7 31 77 12 12
2011 Non-shift worker 17 25 20 16 6 11 4 50 26 183

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 53 30 17 0 0 0 0 83 0 12
2011 Non-shift worker 45 42 3 9 2 0 0 87 10 182
2008 Shift worker 71 21 7 0 0 0 0 93 0 14
2008 Non-shift worker 38 49 4 7 3 0 0 87 9 153

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 38 30 7 0 7 17 0 82 9 12
2011 Non-shift worker 53 36 3 7 1 0 0 89 8 183

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 69 23 0 7 0 0 0 93 7 12
2011 Non-shift worker 74 19 3 2 1 1 1 94 2 182
2008 Shift worker 57 29 7 7 0 0 0 86 7 14
2008 Non-shift worker 72 21 4 2 1 0 0 93 3 153

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 9 7 22 0 0 17 65 27 12
2011 Non-shift worker 70 15 3 9 3 0 1 86 12 182
2008 Shift worker 43 21 14 21 0 0 0 64 21 14
2008 Non-shift worker 63 22 4 5 4 1 1 87 9 153

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 45 23 0 15 0 17 0 82 18 12
2011 Non-shift worker 67 16 5 7 1 1 4 86 8 183
2008 Shift worker 57 0 14 21 0 0 7 62 23 14
2008 Non-shift worker 66 16 5 6 3 1 4 86 9 153

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 52 16 0 7 7 0 17 82 18 12
2011 Non-shift worker 75 12 6 2 0 0 5 92 2 183
2008 Shift worker 64 21 14 0 0 0 0 86 0 14
2008 Non-shift worker 77 10 5 2 1 0 5 92 3 153

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 30 31 0 15 0 0 23 81 19 12
2011 Non-shift worker 71 15 5 3 0 3 5 92 3 183
2008 Shift worker 71 14 14 0 0 0 0 86 0 14
2008 Non-shift worker 64 21 6 2 1 1 5 90 3 152

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 31 7 0 0 21 17 88 0 12
2011 Non-shift worker 36 33 11 4 4 11 1 78 9 183

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 45 0 0 0 14 17 100 0 12
2011 Non-shift worker 42 31 13 1 1 12 0 83 2 183

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 38 0 14 0 17 8 82 18 12
2011 Non-shift worker 25 52 8 6 1 0 9 85 7 183
2008 Shift worker 14 36 14 7 7 14 7 64 18 14
2008 Non-shift worker 18 47 13 10 3 2 7 71 14 153

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 7 7 0 0 47 7 84 0 12
2011 Non-shift worker 5 15 27 5 4 33 11 37 16 183

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 30 7 7 7 0 40 8 72 14 12
2011 Non-shift worker 30 33 14 1 2 11 8 78 4 183
2008 Shift worker 36 29 21 0 0 7 7 75 0 14
2008 Non-shift worker 32 34 10 3 2 13 7 82 6 152

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 14 7 0 0 47 0 86 0 12
2011 Non-shift worker 28 31 13 2 3 14 8 76 7 183
2008 Shift worker 50 14 21 0 0 7 7 75 0 14
2008 Non-shift worker 33 27 19 4 1 12 5 72 6 153
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