2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 75 6 0 0 0 0 94 0 16
2017 Non-shift worker 40 42 9 7 3 0 0 82 9 668
2014 Shift worker 44 28 7 17 5 0 0 71 22 22
2014 Non-shift worker 42 40 8 7 3 0 0 82 9 651
2011 Shift worker 47 47 5 0 0 0 0 95 0 19
2011 Non-shift worker 41 41 8 6 3 0 0 82 9 598

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 67 0 21 0 0 0 79 21 16
2017 Non-shift worker 29 37 12 10 12 0 0 66 22 667

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 51 0 0 0 0 0 100 0 16
2017 Non-shift worker 59 32 6 2 1 0 0 91 3 664
2014 Shift worker 64 14 13 9 0 0 0 78 9 22
2014 Non-shift worker 71 24 4 1 1 0 0 94 2 651
2011 Shift worker 62 38 0 0 0 0 0 100 0 19
2011 Non-shift worker 70 24 5 1 0 0 0 94 1 601

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 50 0 0 0 0 0 100 0 16
2017 Non-shift worker 44 40 8 5 3 0 0 84 7 662
2014 Shift worker 14 64 8 5 9 0 0 78 14 22
2014 Non-shift worker 48 36 8 5 2 0 0 84 8 651
2011 Shift worker 52 43 5 0 0 0 0 95 0 19
2011 Non-shift worker 46 39 8 5 1 0 0 86 6 599

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 26 14 7 0 7 0 77 8 15
2017 Non-shift worker 33 33 15 9 9 1 0 67 18 668
2014 Shift worker 13 31 33 14 9 0 0 44 23 22
2014 Non-shift worker 33 35 12 13 6 1 0 68 20 648
2011 Shift worker 46 32 17 5 0 0 0 78 5 19
2011 Non-shift worker 31 38 14 10 7 0 0 69 17 599

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 32 15 7 0 0 0 78 7 15
2017 Non-shift worker 34 33 13 10 9 1 0 68 19 668
2014 Shift worker 14 29 33 15 9 0 0 44 24 22
2014 Non-shift worker 33 35 12 13 7 0 0 68 20 649
2011 Shift worker 47 31 11 11 0 0 0 78 11 19
2011 Non-shift worker 29 40 12 11 6 1 0 70 18 599

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 12 20 7 0 15 0 68 9 15
2017 Non-shift worker 33 25 16 11 10 5 1 61 22 667
2014 Shift worker 22 42 13 9 14 0 0 65 23 22
2014 Non-shift worker 37 24 13 12 9 4 1 64 22 650
2011 Shift worker 35 33 12 5 0 10 5 80 6 19
2011 Non-shift worker 34 28 14 10 9 4 1 65 20 599
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 30 13 13 7 0 0 67 20 16
2017 Non-shift worker 46 27 11 6 8 2 1 75 14 667
2014 Shift worker 16 56 5 14 9 0 0 72 23 22
2014 Non-shift worker 49 24 8 9 6 2 1 75 16 651
2011 Shift worker 42 37 16 5 0 0 0 78 5 19
2011 Non-shift worker 39 32 13 9 5 2 0 72 14 598

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 30 6 7 7 0 0 80 14 16
2017 Non-shift worker 39 30 11 10 8 1 1 70 19 666
2014 Shift worker 11 56 14 9 9 0 0 67 19 22
2014 Non-shift worker 40 29 10 11 9 1 1 70 20 650
2011 Shift worker 36 42 16 5 0 0 0 78 5 19
2011 Non-shift worker 34 34 12 12 7 0 1 69 19 599

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 23 6 7 7 0 0 80 14 16
2017 Non-shift worker 48 24 11 7 9 0 0 73 16 667
2014 Shift worker 21 51 18 5 5 0 0 72 9 22
2014 Non-shift worker 50 27 9 7 6 0 0 77 14 651

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 37 7 7 0 0 0 86 7 16
2017 Non-shift worker 39 30 13 7 7 4 0 73 14 668
2014 Shift worker 20 42 29 5 0 5 0 65 5 22
2014 Non-shift worker 41 28 13 8 6 4 0 72 14 651
2011 Shift worker 26 38 16 9 0 10 0 71 11 19
2011 Non-shift worker 38 29 16 7 6 4 1 70 14 599

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 29 26 7 0 0 0 67 7 16
2017 Non-shift worker 34 30 12 12 11 1 0 64 24 667
2014 Shift worker 21 37 22 14 5 0 0 58 19 22
2014 Non-shift worker 32 31 13 13 10 1 0 64 23 651
2011 Shift worker 27 43 10 11 0 9 0 76 12 19
2011 Non-shift worker 27 34 14 11 11 2 0 63 22 597

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 43 27 13 0 0 0 61 13 16
2017 Non-shift worker 23 29 16 14 13 5 0 54 29 667
2014 Shift worker 7 33 14 24 13 5 5 43 41 22
2014 Non-shift worker 22 28 15 18 12 5 0 53 31 649
2011 Shift worker 16 43 16 11 0 15 0 69 13 19
2011 Non-shift worker 15 33 19 17 11 5 0 51 29 599

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 43 13 13 0 14 0 70 15 16
2017 Non-shift worker 23 26 15 13 16 6 0 53 31 667
2014 Shift worker 12 33 23 15 10 8 0 49 27 22
2014 Non-shift worker 21 24 16 15 17 7 0 49 34 650
2011 Shift worker 21 36 29 5 0 10 0 63 5 19
2011 Non-shift worker 17 30 15 15 14 8 0 52 32 599

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 36 20 7 7 0 0 67 14 16
2017 Non-shift worker 18 30 13 20 15 3 0 50 36 663
2014 Shift worker 12 28 22 24 5 9 0 44 32 22
2014 Non-shift worker 18 31 17 17 14 3 0 50 33 650
2011 Shift worker 21 42 22 10 0 5 0 66 11 19
2011 Non-shift worker 17 33 15 19 13 4 0 52 32 598
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 57 13 7 0 0 0 80 7 16
2017 Non-shift worker 25 32 15 13 14 0 1 58 27 668
2014 Shift worker 18 27 28 14 13 0 0 45 28 22
2014 Non-shift worker 22 37 14 13 13 0 0 59 27 651
2011 Shift worker 15 63 12 11 0 0 0 78 11 19
2011 Non-shift worker 20 40 14 15 10 1 0 60 26 601

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 42 20 7 0 0 0 73 7 16
2017 Non-shift worker 33 40 11 10 5 0 0 74 15 666

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 26 18 20 14 11 0 42 38 16
2017 Non-shift worker 9 16 14 20 21 19 1 31 51 668
2014 Shift worker 0 17 33 18 10 22 0 22 35 22
2014 Non-shift worker 8 18 17 21 19 16 2 31 48 651

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 50 12 7 7 0 0 74 14 16
2017 Non-shift worker 33 34 11 10 10 0 1 68 20 664
2014 Shift worker 26 32 33 9 0 0 0 58 9 22
2014 Non-shift worker 38 32 10 10 9 1 0 71 19 651
2011 Shift worker 27 46 22 5 0 0 0 73 5 19
2011 Non-shift worker 27 42 12 13 6 0 0 70 18 598

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 37 23 11 10 7 4 8 68 19 105
2014 Non-shift worker 23 43 5 8 7 4 11 77 17 103

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 44 33 0 0 0 0 67 0 16
2017 Non-shift worker 27 34 10 16 9 3 1 63 26 668
2014 Shift worker 13 54 14 14 5 0 0 67 19 22
2014 Non-shift worker 26 40 12 14 7 1 0 67 20 651
2011 Shift worker 33 51 5 10 0 0 0 84 10 19
2011 Non-shift worker 31 39 11 13 4 2 0 71 18 599

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 37 13 7 0 7 0 79 7 16
2017 Non-shift worker 23 26 13 13 12 12 1 57 29 667
2014 Shift worker 0 54 9 17 10 9 0 60 30 22
2014 Non-shift worker 25 27 14 12 10 10 1 59 26 650
2011 Shift worker 45 25 10 15 0 5 0 74 16 19
2011 Non-shift worker 29 26 13 13 10 8 1 60 25 597

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 43 20 0 6 0 0 75 6 16
2017 Non-shift worker 26 38 9 16 9 0 1 65 25 667
2014 Shift worker 22 44 14 9 10 0 0 67 19 22
2014 Non-shift worker 26 38 11 17 9 0 0 64 26 651
2011 Shift worker 47 46 0 6 0 0 0 94 6 19
2011 Non-shift worker 28 44 11 11 5 0 1 72 17 600

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 43 13 0 0 0 0 87 0 16
2017 Non-shift worker 52 33 8 6 2 0 0 85 7 667
2014 Shift worker 26 50 20 5 0 0 0 76 5 21
2014 Non-shift worker 51 34 8 5 2 0 0 85 7 650
2011 Shift worker 56 44 0 0 0 0 0 100 0 18
2011 Non-shift worker 52 34 8 4 2 0 0 86 6 601

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 44 12 0 0 0 0 88 0 16
2017 Non-shift worker 58 29 5 5 2 0 0 87 7 667
2014 Shift worker 34 45 17 3 0 0 0 80 3 22
2014 Non-shift worker 56 32 5 3 3 0 0 89 6 651
2011 Shift worker 48 47 5 0 0 0 0 95 0 19
2011 Non-shift worker 56 34 4 5 1 0 0 90 6 600

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 57 13 6 0 0 0 81 6 16
2017 Non-shift worker 20 29 13 17 18 3 0 51 35 667
2014 Shift worker 14 30 29 14 5 8 0 48 21 22
2014 Non-shift worker 18 32 14 18 15 2 0 51 34 650
2011 Shift worker 52 30 18 0 0 0 0 82 0 19
2011 Non-shift worker 23 30 15 17 14 1 1 53 32 599

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 31 20 7 6 0 6 65 14 16
2017 Non-shift worker 16 22 12 15 29 3 2 41 47 668
2014 Shift worker 5 32 22 18 19 5 0 38 38 22
2014 Non-shift worker 14 18 15 18 28 2 4 35 49 649
2011 Shift worker 22 37 15 12 5 0 9 65 18 19
2011 Non-shift worker 13 26 13 19 26 2 2 40 47 598

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 69 19 0 0 0 0 81 0 16
2017 Non-shift worker 30 37 12 12 9 0 0 67 21 663
2014 Shift worker 0 59 14 9 13 0 5 62 23 22
2014 Non-shift worker 22 40 11 14 12 0 0 62 26 650
2011 Shift worker 15 59 15 5 0 0 5 78 6 19
2011 Non-shift worker 32 40 9 12 7 0 0 72 19 599

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 25 33 0 0 0 0 67 0 16
2017 Non-shift worker 31 33 17 10 8 0 0 64 19 665
2014 Shift worker 8 36 18 24 14 0 0 44 38 22
2014 Non-shift worker 30 37 12 12 9 0 0 66 21 648

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 51 13 7 0 0 0 80 7 16
2017 Non-shift worker 27 39 12 12 10 0 0 66 22 664
2014 Shift worker 13 46 22 9 5 0 5 62 15 22
2014 Non-shift worker 28 38 12 12 9 0 0 67 21 650
2011 Shift worker 31 59 10 0 0 0 0 90 0 19
2011 Non-shift worker 31 44 11 10 3 1 0 75 13 600

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 44 18 7 7 0 0 68 14 16
2017 Non-shift worker 20 32 20 12 11 4 0 55 24 667

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 43 21 7 0 0 0 72 7 16
2017 Non-shift worker 34 31 11 12 10 0 1 66 23 667
2014 Shift worker 19 27 32 8 9 0 5 48 18 22
2014 Non-shift worker 38 30 10 13 8 0 0 69 21 651
2011 Shift worker 53 35 5 0 6 0 0 88 6 19
2011 Non-shift worker 37 37 10 9 6 0 0 75 15 597

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 43 7 13 7 0 13 69 23 16
2017 Non-shift worker 13 14 12 12 33 3 12 32 54 666
2014 Shift worker 5 28 3 19 28 0 17 39 57 22
2014 Non-shift worker 9 12 11 19 34 2 14 25 62 651
2011 Shift worker 37 21 16 12 0 0 14 68 14 19
2011 Non-shift worker 22 23 9 14 19 2 10 52 38 599

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 44 6 7 0 0 0 87 7 16
2017 Non-shift worker 21 34 20 13 10 0 1 56 23 668
2014 Shift worker 22 37 17 15 9 0 0 58 24 22
2014 Non-shift worker 25 32 19 13 11 0 1 57 24 651
2011 Shift worker 15 53 21 6 5 0 0 68 12 19
2011 Non-shift worker 21 32 25 12 10 0 1 53 22 601

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 6 0 7 6 6 85 8 16
2017 Non-shift worker 50 21 9 6 7 4 3 77 14 667
2014 Shift worker 25 37 0 14 14 9 0 69 31 22
2014 Non-shift worker 49 24 7 6 8 3 3 78 14 651
2011 Shift worker 42 37 5 11 6 0 0 78 17 19
2011 Non-shift worker 49 27 9 6 6 2 3 79 12 600

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 14 69 17 16
2017 Non-shift worker 19 47 35 667
2014 Shift worker 21 47 32 22
2014 Non-shift worker 18 50 32 649
2011 Shift worker 16 68 16 19
2011 Non-shift worker 18 49 33 601

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 8 11 40 24 5 13 128
2014 Non-shift worker 16 9 39 24 9999 13 121
2011 Non-shift worker 18 17 32 26 9999 7 110
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 30 14 7 0 0 0 79 7 16
2017 Non-shift worker 47 35 9 5 3 0 0 82 8 666
2014 Shift worker 27 55 9 0 8 0 0 82 8 22
2014 Non-shift worker 43 38 10 6 3 1 0 82 8 651
2011 Shift worker 26 50 18 6 0 0 0 76 6 18
2011 Non-shift worker 38 43 10 5 3 1 0 81 8 600

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 43 14 7 0 0 0 79 7 16
2017 Non-shift worker 24 37 20 10 7 1 0 62 18 663
2014 Shift worker 16 36 23 20 0 5 0 55 21 22
2014 Non-shift worker 27 39 18 8 6 3 0 67 14 651
2011 Shift worker 42 43 5 10 0 0 0 85 10 19
2011 Non-shift worker 22 39 21 10 5 3 0 62 16 600

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 0 61 32 0 7 0 34 0 16
2017 Non-shift worker 6 16 26 29 19 2 3 51 22 664
2014 Shift worker 9 30 34 18 10 0 0 27 39 22
2014 Non-shift worker 7 16 31 25 15 1 4 43 25 648
2011 Shift worker 0 15 25 39 16 0 5 58 15 19
2011 Non-shift worker 6 14 33 24 16 2 5 42 22 599

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 7 36 20 25 13 0 51 8 16
2017 Non-shift worker 6 12 23 27 25 3 4 56 19 664
2014 Shift worker 10 34 14 27 10 0 5 39 46 22
2014 Non-shift worker 8 12 24 29 21 2 4 53 21 649
2011 Shift worker 0 5 16 22 42 0 15 75 6 19
2011 Non-shift worker 4 12 24 29 23 2 6 56 18 599

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 19 47 20 0 0 0 20 33 16
2017 Non-shift worker 8 16 29 24 16 3 4 43 25 665
2014 Shift worker 33 24 29 0 5 0 9 5 63 22
2014 Non-shift worker 14 19 28 21 14 0 4 36 35 648
2011 Shift worker 21 21 28 25 5 0 0 30 42 19
2011 Non-shift worker 8 18 28 24 16 1 5 43 27 595

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 0 37 51 12 0 0 63 0 16
2017 Non-shift worker 4 12 28 33 20 1 3 55 17 660
2014 Shift worker 5 22 28 30 10 0 5 42 28 22
2014 Non-shift worker 3 11 29 37 17 0 3 56 14 648
2011 Shift worker 5 20 32 33 9 0 0 42 26 19
2011 Non-shift worker 3 11 31 35 15 1 4 53 15 594

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 19 43 27 6 0 6 35 20 16
2017 Non-shift worker 15 21 27 20 11 2 4 33 38 664
2014 Shift worker 19 21 37 13 5 5 0 18 42 22
2014 Non-shift worker 16 23 29 17 11 1 2 29 41 648
2011 Shift worker 5 15 39 26 14 0 0 41 20 19
2011 Non-shift worker 13 22 28 20 11 1 4 33 38 598

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 19 36 28 6 6 6 38 21 16
2017 Non-shift worker 10 14 27 24 15 4 5 44 27 664
2014 Shift worker 14 23 22 24 7 5 5 33 42 22
2014 Non-shift worker 10 13 22 30 19 2 5 52 24 645
2011 Shift worker 0 21 23 35 11 0 10 51 23 18
2011 Non-shift worker 6 15 25 30 15 2 7 50 23 599

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 19 37 26 0 12 0 29 29 16
2017 Non-shift worker 8 17 36 18 13 3 4 33 28 665
2014 Shift worker 19 22 37 13 0 5 5 14 45 22
2014 Non-shift worker 15 20 31 19 11 1 3 31 37 648

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 37 6 7 7 0 0 80 14 16
2017 Non-shift worker 33 28 11 14 13 1 0 63 27 668
2014 Shift worker 28 33 17 9 8 5 0 64 19 22
2014 Non-shift worker 32 31 9 12 14 1 0 64 27 650

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 31 13 0 7 0 0 80 7 16
2017 Non-shift worker 37 37 8 10 7 1 0 75 17 667
2014 Shift worker 27 60 10 0 3 0 0 87 3 22
2014 Non-shift worker 36 38 8 12 5 0 0 74 18 651

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 44 7 0 0 7 6 92 0 16
2017 Non-shift worker 33 30 18 5 7 7 0 68 13 668
2014 Shift worker 26 41 24 9 0 0 0 67 9 22
2014 Non-shift worker 40 31 17 4 3 5 0 75 8 650

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 43 0 7 0 7 0 93 7 16
2017 Non-shift worker 32 39 12 9 5 2 0 73 14 668
2014 Shift worker 22 40 29 9 0 0 0 62 9 22
2014 Non-shift worker 39 35 13 5 5 3 0 76 11 651
2011 Shift worker 30 37 28 5 0 0 0 67 5 19
2011 Non-shift worker 32 38 13 7 6 3 0 73 14 600

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 37 14 0 0 0 0 86 0 16
2017 Non-shift worker 45 35 7 6 6 0 0 81 12 667
2014 Shift worker 23 64 9 0 5 0 0 86 5 22
2014 Non-shift worker 50 33 6 5 6 0 0 83 11 649
2011 Shift worker 47 48 0 5 0 0 0 95 5 19
2011 Non-shift worker 43 38 9 6 4 0 0 81 10 597

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 11 20 7 0 0 62 27 16
2017 Non-shift worker 20 25 15 16 15 4 4 50 34 667
2014 Shift worker 15 36 23 16 5 5 0 54 22 22
2014 Non-shift worker 23 28 13 15 15 3 2 55 31 649

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 36 0 14 0 7 0 85 15 16
2017 Non-shift worker 52 35 8 3 1 2 0 89 4 664
2014 Shift worker 34 55 0 8 0 3 0 91 9 22
2014 Non-shift worker 60 29 5 2 1 2 0 91 3 651
2011 Shift worker 57 38 0 5 0 0 0 95 5 19
2011 Non-shift worker 53 30 9 2 1 3 1 87 4 599

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 25 0 14 0 0 0 86 14 16
2017 Non-shift worker 42 32 11 7 5 2 1 76 13 664
2014 Shift worker 32 49 14 5 0 0 0 81 5 22
2014 Non-shift worker 50 31 7 7 3 2 0 83 10 651
2011 Shift worker 38 47 5 10 0 0 0 85 10 19
2011 Non-shift worker 45 31 8 7 5 3 1 79 12 598

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 43 7 7 7 6 0 78 15 16
2017 Non-shift worker 31 30 16 10 7 7 0 65 18 665
2014 Shift worker 15 49 14 5 9 8 0 69 15 22
2014 Non-shift worker 33 34 14 9 5 4 0 70 15 650
2011 Shift worker 12 51 15 6 5 7 5 71 12 18
2011 Non-shift worker 25 29 21 11 6 7 1 59 18 597

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 31 19 13 14 0 6 52 28 16
2017 Non-shift worker 15 19 14 18 19 13 2 40 43 665
2014 Shift worker 10 18 26 24 9 8 5 32 38 22
2014 Non-shift worker 17 21 14 19 18 10 2 42 42 651
2011 Shift worker 10 13 16 16 5 20 20 38 35 19
2011 Non-shift worker 15 18 20 14 17 13 3 39 37 600

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 33 7 0 6 0 0 87 6 16
2017 Non-shift worker 31 46 4 14 5 0 0 77 19 667
2014 Shift worker 27 56 14 0 0 0 3 85 0 22
2014 Non-shift worker 31 45 5 13 5 0 0 76 19 651
2011 Shift worker 42 48 0 5 5 0 0 89 11 19
2011 Non-shift worker 31 51 2 12 4 0 0 82 16 601

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 37 7 6 0 0 0 87 6 16
2017 Non-shift worker 39 34 7 13 7 0 0 73 20 668
2014 Shift worker 37 42 11 5 5 0 0 79 10 22
2014 Non-shift worker 43 37 5 9 7 0 0 79 16 651
2011 Shift worker 26 51 13 5 5 0 0 77 11 19
2011 Non-shift worker 41 37 6 9 6 0 0 79 15 597

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 57 7 0 0 0 0 93 0 16
2017 Non-shift worker 44 36 7 7 5 0 0 81 12 666
2014 Shift worker 29 68 3 0 0 0 0 97 0 22
2014 Non-shift worker 49 34 6 8 3 0 0 83 11 650

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 38 0 7 0 0 0 93 7 16
2017 Non-shift worker 76 16 3 2 1 1 1 94 3 667
2014 Shift worker 59 28 8 0 5 0 0 87 5 22
2014 Non-shift worker 75 17 2 3 1 0 1 93 4 651
2011 Shift worker 68 26 0 6 0 0 0 94 6 19
2011 Non-shift worker 76 16 3 2 0 1 1 95 2 599

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 19 7 21 0 0 0 72 21 16
2017 Non-shift worker 68 19 5 4 3 0 1 89 6 664
2014 Shift worker 33 26 3 23 9 5 0 62 34 22
2014 Non-shift worker 72 15 4 5 2 0 1 88 7 648
2011 Shift worker 47 37 0 5 11 0 0 84 16 19
2011 Non-shift worker 74 14 4 4 2 1 2 90 6 600

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 23 0 20 14 0 6 64 36 16
2017 Non-shift worker 72 12 7 3 3 0 3 87 6 667
2014 Shift worker 57 12 5 8 9 0 8 75 19 22
2014 Non-shift worker 71 12 6 3 3 1 4 87 6 651
2011 Shift worker 64 10 16 5 0 0 5 78 6 19
2011 Non-shift worker 72 10 4 4 3 1 5 88 7 599

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 26 0 0 7 0 0 93 7 16
2017 Non-shift worker 82 9 4 1 1 0 3 94 2 667
2014 Shift worker 63 28 0 0 5 0 5 95 5 22
2014 Non-shift worker 81 7 4 1 3 0 4 92 5 651
2011 Shift worker 70 16 5 5 0 0 5 90 5 19
2011 Non-shift worker 80 9 4 0 2 1 5 93 3 600

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 17 20 14 7 6 12 51 25 16
2017 Non-shift worker 64 16 8 3 1 1 5 86 5 667
2014 Shift worker 47 12 13 10 9 3 5 65 21 22
2014 Non-shift worker 63 15 8 2 3 1 7 85 6 651

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 30 0 7 0 7 6 92 8 16
2017 Non-shift worker 68 15 7 2 2 3 4 89 4 667
2014 Shift worker 55 14 13 8 0 5 5 76 9 22
2014 Non-shift worker 63 17 8 2 3 3 4 86 5 650
2011 Shift worker 58 37 5 0 0 0 0 95 0 19
2011 Non-shift worker 70 15 5 2 2 2 4 91 4 600

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 21 79 668
2014 Non-shift worker 20 80 647

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 58 141
2014 Non-shift worker 60 128

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 141
2014 Non-shift worker 56 128

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 141
2014 Non-shift worker 8 128

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 128

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 141

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 141
2014 Non-shift worker 7 128

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 141

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 141
2014 Non-shift worker 48 128

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 141
2014 Non-shift worker 38 128

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 141
2014 Non-shift worker 48 128

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 141
2014 Non-shift worker 36 128

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 141
2014 Non-shift worker 34 128

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 60 141
2014 Non-shift worker 47 128

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 141
2014 Non-shift worker 34 128

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 141
2014 Non-shift worker 8 128

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 141
2014 Non-shift worker 12 128

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 48 141
2014 Non-shift worker 44 128

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 141
2014 Non-shift worker 39 128

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 141
2014 Non-shift worker 15 128

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 58 141
2014 Non-shift worker 67 127

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 141
2014 Non-shift worker 30 127

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 141
2014 Non-shift worker 15 127

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 141
2014 Non-shift worker 18 127

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 141
2014 Non-shift worker 8 127

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 141
2014 Non-shift worker 8 127

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 141
2014 Non-shift worker 7 127

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 141
2014 Non-shift worker 9 127

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 141
2014 Non-shift worker 19 127

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 132
2014 Non-shift worker 11 116

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 132
2014 Non-shift worker 18 116

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 132
2014 Non-shift worker 9 116

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 132
2014 Non-shift worker 9 116

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 132
2014 Non-shift worker 11 116

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 5 116

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 132
2014 Non-shift worker 7 116

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 132
2014 Non-shift worker 6 116

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 132
2014 Non-shift worker 13 116

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 132
2014 Non-shift worker 30 116

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 132
2014 Non-shift worker 14 116

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 132
2014 Non-shift worker 44 116

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 132
2014 Non-shift worker 53 116

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 132
2014 Non-shift worker 10 116

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 93 7 139

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 6 17 7 0 27 12 60 11 16
2017 Non-shift worker 13 17 17 10 11 25 8 44 31 668
2014 Shift worker 9 9 46 5 0 21 9 27 7 22
2014 Non-shift worker 12 16 19 9 10 29 5 43 28 650

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 17 27 7 0 6 6 62 8 16
2017 Non-shift worker 26 35 17 6 7 8 1 66 15 668
2014 Shift worker 14 32 37 0 0 17 0 56 0 22
2014 Non-shift worker 23 25 20 8 8 14 1 57 19 649
2011 Shift worker 32 37 16 0 0 15 0 81 0 19
2011 Non-shift worker 31 30 16 7 6 9 1 67 14 599

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 0 100 16
2017 Non-shift worker 9 91 665
2014 Non-shift worker 7 93 650

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 59
2014 Non-shift worker 36 46

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 82 59
2014 Non-shift worker 80 46

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 59

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 59
2014 Non-shift worker 0 46

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 59

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 59

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 59
2014 Non-shift worker 16 46

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 59

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 59
2014 Non-shift worker 17 46

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 59
2014 Non-shift worker 40 46

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 59

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 59
2014 Non-shift worker 13 46

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 59
2014 Non-shift worker 35 46

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 59

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 59
2014 Non-shift worker 16 46

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 59

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 59

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 33 59
2014 Non-shift worker 39 46

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 59
2014 Non-shift worker 18 46

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 13 46

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 59
2014 Non-shift worker 23 46

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 12 46

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 59
2014 Non-shift worker 45 46

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 55
2014 Non-shift worker 14 40

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 40

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 40

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 55

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 55
2014 Non-shift worker 38 40

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 55
2014 Non-shift worker 18 40

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 55
2014 Non-shift worker 43 40

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 68 55
2014 Non-shift worker 59 40

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 55

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 55

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 97 3 59

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 23 12 0 0 34 0 83 0 16
2017 Non-shift worker 13 14 20 4 6 34 9 48 17 666
2014 Shift worker 0 22 43 0 0 31 5 34 0 22
2014 Non-shift worker 13 13 22 4 4 38 6 46 14 650

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 11 26 0 0 14 0 70 0 16
2017 Non-shift worker 28 31 18 4 5 12 2 69 10 663
2014 Shift worker 14 50 28 0 0 8 0 69 0 22
2014 Non-shift worker 28 25 18 4 4 19 2 67 10 649
2011 Shift worker 33 44 5 0 0 18 0 94 0 18
2011 Non-shift worker 36 32 14 3 2 13 0 78 7 598

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 19 81 666
2014 Non-shift worker 14 86 651

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 77 23 127
2014 Non-shift worker 77 23 91

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 44 28 6 12 9 1 0 73 21 98
2014 Non-shift worker 52 29 6 9 3 1 0 82 12 70

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 45 29 0 7 0 0 64 7 16
2017 Non-shift worker 21 51 8 9 4 2 6 77 13 667
2014 Shift worker 14 59 5 14 3 0 5 77 18 22
2014 Non-shift worker 23 51 10 7 3 1 5 79 10 651
2011 Shift worker 20 38 9 10 16 0 6 62 28 19
2011 Non-shift worker 22 50 9 8 2 1 8 79 11 601

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 13 36 6 13 21 6 25 25 16
2017 Non-shift worker 8 18 19 16 11 22 6 36 37 663
2014 Shift worker 0 26 33 15 0 13 13 36 20 22
2014 Non-shift worker 6 20 25 11 8 24 6 36 28 649
2011 Shift worker 0 16 12 5 5 47 16 42 27 19
2011 Non-shift worker 7 20 22 14 12 18 7 36 34 600

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 23 0 7 0 14 0 92 8 16
2017 Non-shift worker 31 28 14 4 3 14 6 73 9 667
2014 Shift worker 16 42 24 9 0 5 5 64 10 22
2014 Non-shift worker 33 29 14 4 3 13 5 75 8 649
2011 Shift worker 22 37 0 5 0 30 6 92 8 19
2011 Non-shift worker 31 27 14 5 3 12 7 72 11 599

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 30 7 0 0 21 0 91 0 16
2017 Non-shift worker 26 28 14 7 6 15 5 68 15 667
2014 Shift worker 8 37 37 5 0 8 5 52 6 22
2014 Non-shift worker 26 29 16 7 3 14 4 68 13 649
2011 Shift worker 15 43 0 5 0 30 6 92 8 19
2011 Non-shift worker 28 26 16 7 3 13 7 67 13 597
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 23 0 7 7 0 0 86 14 16
2017 Non-shift worker 49 26 7 8 9 1 0 76 17 668

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 17 13 0 7 0 0 80 7 16
2017 Non-shift worker 53 23 9 5 6 2 1 78 12 668

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 36 7 14 0 19 0 74 17 16
2017 Non-shift worker 17 39 16 13 10 4 0 58 25 666

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 39 0 30 0 0 0 70 30 15
2017 Non-shift worker 14 35 17 17 14 2 0 51 31 668

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 32 6 13 6 0 14 72 22 16
2017 Non-shift worker 20 23 20 17 16 0 2 45 34 665

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 25 25 20 13 0 0 42 33 16
2017 Non-shift worker 9 21 28 23 18 0 1 30 42 667

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 57 31 0 6 0 6 61 6 16
2017 Non-shift worker 24 31 24 11 7 1 3 57 19 662

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 39 30 6 13 0 6 48 20 16
2017 Non-shift worker 14 22 24 17 21 1 2 37 39 665

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 40 13 0 7 6 18 74 9 16
2017 Non-shift worker 26 23 19 12 13 1 7 53 27 666

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 42 21 7 7 0 0 65 14 16
2017 Non-shift worker 21 27 25 16 12 0 0 47 28 663

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 38 20 0 0 0 0 80 0 16
2017 Non-shift worker 29 29 21 11 7 0 2 60 19 662

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 38 20 0 0 0 0 80 0 16
2017 Non-shift worker 35 33 17 8 5 1 2 70 13 663

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 25 26 0 0 0 0 74 0 16
2017 Non-shift worker 40 31 13 7 6 0 2 73 14 662

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 18 24 21 7 0 0 48 28 16
2017 Non-shift worker 33 34 19 8 4 0 1 68 13 662

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 25 0 7 0 0 0 93 7 16
2017 Non-shift worker 53 24 12 6 4 0 1 78 10 666

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 20 7 0 0 0 0 93 0 16
2017 Non-shift worker 69 13 6 5 4 1 2 84 9 667

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 27 7 0 0 0 0 93 0 15
2017 Non-shift worker 45 30 15 6 3 0 1 76 9 665

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 6 13 14 0 0 0 74 14 16
2017 Non-shift worker 57 20 9 6 6 1 2 79 12 668

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 13 0 0 0 0 13 100 0 16
2017 Non-shift worker 52 13 8 2 1 0 24 86 4 665

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 26 0 0 0 0 13 100 0 16
2017 Non-shift worker 58 23 9 4 1 1 5 85 5 662

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 20 13 0 6 0 0 81 6 16
2017 Non-shift worker 75 12 5 1 2 1 3 91 3 666

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 49 0 0 0 0 0 100 0 16
2017 Non-shift worker 50 30 12 4 2 0 2 82 6 665

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 30 25 27 0 0 0 48 27 16
2017 Non-shift worker 7 21 41 19 11 1 1 28 30 667

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 14 38 24 23 0 0 48 14 16
2017 Non-shift worker 10 24 43 16 6 0 0 23 34 662
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 20 6 6 13 0 0 56 44 16
2017 Non-shift worker 30 20 19 11 15 4 1 31 69 667

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 435

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 39 435

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 435

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 435

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 435

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 435

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-shift worker 8 45 21 9 5 12 426

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 12 22 14 18 23 2 9 38 47 433

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 2 9 10 14 56 1 9 12 77 435
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