2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 12 8 3 0 0 77 10 154
2017 Language of service - Both English and French 37 52 5 4 1 0 0 90 5 74
2014 Language of service - English only 42 40 12 6 1 0 0 81 7 145
2014 Language of service - Both English and French 45 38 4 11 3 0 0 82 14 84
2011 Language of service - English only 40 42 8 5 5 0 0 82 10 153
2011 Language of service - Both English and French 44 38 10 6 1 0 0 83 8 65
2008 Language of service - English only 47 35 8 8 3 0 0 82 10 157
2008 Language of service - Both English and French 41 45 6 8 0 0 0 86 8 51

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 9 15 19 1 1 57 34 154
2017 Language of service - Both English and French 25 44 13 10 8 0 0 69 18 74

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 27 5 3 2 0 0 89 5 153
2017 Language of service - Both English and French 55 40 3 1 1 0 0 95 2 73
2014 Language of service - English only 72 23 4 1 1 0 0 94 1 145
2014 Language of service - Both English and French 63 29 3 4 1 0 0 92 5 84
2011 Language of service - English only 69 28 2 1 0 0 0 97 1 154
2011 Language of service - Both English and French 64 28 8 0 0 0 0 92 0 65

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 10 6 5 1 0 79 11 151
2017 Language of service - Both English and French 46 45 3 3 4 0 0 91 7 73
2014 Language of service - English only 48 33 10 7 3 0 0 80 10 145
2014 Language of service - Both English and French 46 38 6 7 2 0 0 84 9 84
2011 Language of service - English only 47 37 9 5 2 0 0 83 7 153
2011 Language of service - Both English and French 46 39 7 8 0 0 0 85 8 65
2008 Language of service - English only 48 36 4 9 3 0 0 84 12 157
2008 Language of service - Both English and French 47 43 4 6 0 0 0 90 6 51

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 25 17 9 15 1 0 59 23 154
2017 Language of service - Both English and French 28 36 13 12 9 1 0 65 21 73
2014 Language of service - English only 23 36 12 17 11 1 0 59 29 145
2014 Language of service - Both English and French 32 36 10 16 5 1 0 69 21 84
2011 Language of service - English only 29 38 16 10 7 1 0 68 16 153
2011 Language of service - Both English and French 33 32 16 10 10 0 0 65 19 65

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 26 13 9 14 1 0 64 23 154
2017 Language of service - Both English and French 28 38 16 9 8 1 0 66 17 73
2014 Language of service - English only 25 33 16 15 10 1 0 59 25 145
2014 Language of service - Both English and French 34 31 11 14 10 1 0 65 24 84
2011 Language of service - English only 29 36 15 13 6 1 0 66 20 154
2011 Language of service - Both English and French 24 45 8 13 10 0 0 69 23 65
2008 Language of service - English only 25 37 11 17 9 0 0 62 26 157
2008 Language of service - Both English and French 27 43 10 18 2 0 0 71 20 51

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 22 13 10 16 3 1 60 27 153
2017 Language of service - Both English and French 29 25 17 11 9 9 0 58 23 73
2014 Language of service - English only 36 19 17 9 13 6 1 58 24 145
2014 Language of service - Both English and French 37 28 8 14 10 1 2 67 25 84
2011 Language of service - English only 37 24 12 9 12 4 1 64 23 153
2011 Language of service - Both English and French 35 26 9 9 10 9 2 68 21 65
2008 Language of service - English only 31 29 13 11 5 9 1 67 18 157
2008 Language of service - Both English and French 37 25 8 10 6 12 2 73 18 51
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 24 8 9 12 1 0 71 21 154
2017 Language of service - Both English and French 40 33 14 6 7 0 0 73 13 74
2014 Language of service - English only 38 27 8 14 9 3 1 68 24 145
2014 Language of service - Both English and French 44 30 5 10 8 1 1 76 19 84
2011 Language of service - English only 38 29 15 11 7 1 0 67 18 153
2011 Language of service - Both English and French 38 39 7 8 7 1 0 78 15 64
2008 Language of service - English only 43 33 11 8 4 1 0 76 12 157
2008 Language of service - Both English and French 37 31 10 8 6 8 0 74 15 51

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 28 10 12 12 2 1 65 25 153
2017 Language of service - Both English and French 36 41 11 7 5 0 0 77 12 74
2014 Language of service - English only 33 28 12 13 13 1 1 61 26 144
2014 Language of service - Both English and French 39 33 8 9 9 0 1 74 18 84
2011 Language of service - English only 35 30 13 11 10 0 1 66 20 154
2011 Language of service - Both English and French 36 39 9 6 8 0 1 76 14 65
2008 Language of service - English only 36 33 9 12 10 0 0 69 22 157
2008 Language of service - Both English and French 33 37 14 10 6 0 0 71 16 51

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 21 14 5 15 1 0 66 21 154
2017 Language of service - Both English and French 48 28 11 4 8 0 0 76 13 74
2014 Language of service - English only 42 25 11 10 11 1 1 67 22 145
2014 Language of service - Both English and French 37 41 10 7 5 0 0 78 12 84

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 23 12 12 9 3 1 66 22 154
2017 Language of service - Both English and French 36 36 9 4 10 4 0 75 15 74
2014 Language of service - English only 42 23 14 8 10 3 0 68 18 145
2014 Language of service - Both English and French 36 27 10 15 6 6 0 68 22 84
2011 Language of service - English only 40 28 14 7 9 3 0 70 16 152
2011 Language of service - Both English and French 35 21 17 14 5 8 0 61 20 65

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 23 8 17 14 0 0 61 31 154
2017 Language of service - Both English and French 25 32 18 10 14 1 0 57 24 73
2014 Language of service - English only 32 24 10 17 17 1 0 56 34 145
2014 Language of service - Both English and French 25 36 15 12 11 2 0 62 23 84
2011 Language of service - English only 27 33 16 11 11 2 0 61 23 153
2011 Language of service - Both English and French 29 36 3 13 16 3 0 67 30 65
2008 Language of service - English only 23 34 10 17 15 1 0 58 33 157
2008 Language of service - Both English and French 26 28 8 16 20 2 0 55 37 50

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 30 9 18 17 1 0 55 36 153
2017 Language of service - Both English and French 16 25 23 10 18 8 0 45 30 74
2014 Language of service - English only 22 25 11 18 22 2 1 48 41 143
2014 Language of service - Both English and French 20 22 15 23 15 5 0 45 40 84
2011 Language of service - English only 13 35 11 20 15 6 0 51 38 154
2011 Language of service - Both English and French 18 24 18 26 11 3 0 43 38 65
2008 Language of service - English only 15 29 14 18 20 4 0 45 40 157
2008 Language of service - Both English and French 16 25 12 27 8 10 2 47 40 51

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 21 13 18 21 5 0 45 41 153
2017 Language of service - Both English and French 18 18 21 13 15 16 0 42 33 74
2014 Language of service - English only 20 22 9 16 26 7 0 46 44 145
2014 Language of service - Both English and French 21 26 16 22 11 4 0 49 35 84
2011 Language of service - English only 13 33 11 18 15 8 0 51 37 154
2011 Language of service - Both English and French 21 13 20 16 14 16 0 40 36 65
2008 Language of service - English only 15 24 10 10 23 18 0 47 40 157
2008 Language of service - Both English and French 10 33 16 14 14 14 0 50 32 51

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 27 8 23 24 2 0 43 49 152
2017 Language of service - Both English and French 12 32 23 18 13 3 0 44 32 74
2014 Language of service - English only 18 23 12 21 22 4 0 42 45 145
2014 Language of service - Both English and French 17 33 21 14 12 2 0 51 27 84
2011 Language of service - English only 17 29 13 21 16 4 0 48 39 154
2011 Language of service - Both English and French 21 26 20 19 11 3 0 48 31 65
2008 Language of service - English only 18 31 11 20 15 3 0 51 37 157
2008 Language of service - Both English and French 20 37 14 10 16 4 0 59 27 51
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 27 14 15 18 1 1 52 34 154
2017 Language of service - Both English and French 23 35 16 18 8 0 0 58 26 74
2014 Language of service - English only 17 31 11 15 24 0 1 49 40 145
2014 Language of service - Both English and French 22 34 19 12 13 0 0 56 25 84
2011 Language of service - English only 14 42 13 17 13 0 0 57 30 154
2011 Language of service - Both English and French 15 43 19 14 9 0 0 58 23 65

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 38 8 11 7 1 0 74 18 154
2017 Language of service - Both English and French 28 42 18 6 5 0 0 70 12 74

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 18 12 20 29 15 0 28 58 154
2017 Language of service - Both English and French 12 8 12 28 20 19 1 25 61 74
2014 Language of service - English only 5 18 14 21 30 12 1 26 59 145
2014 Language of service - Both English and French 8 19 12 28 13 18 3 34 51 84

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 12 11 15 1 1 61 27 153
2017 Language of service - Both English and French 35 45 5 10 5 0 0 80 15 74
2014 Language of service - English only 25 37 10 14 13 1 1 63 27 145
2014 Language of service - Both English and French 35 36 11 10 8 0 0 72 18 84
2011 Language of service - English only 25 44 11 14 6 0 0 69 20 153
2011 Language of service - Both English and French 35 35 14 11 5 0 0 70 16 65
2008 Language of service - English only 29 44 6 15 7 0 0 73 22 157
2008 Language of service - Both English and French 33 37 6 16 6 0 2 72 22 51

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 40 0 19 11 0 0 70 30 17
2017 Language of service - Both English and French 8 34 17 9 9 0 22 54 24 12
2014 Language of service - English only 31 31 0 18 13 7 0 67 33 16
2014 Language of service - Both English and French 21 40 4 0 17 6 12 74 21 19

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 5 24 15 4 0 55 40 154
2017 Language of service - Both English and French 28 35 12 15 8 0 2 64 23 74
2014 Language of service - English only 22 35 13 19 10 0 0 58 30 145
2014 Language of service - Both English and French 27 48 10 10 3 2 0 76 13 84
2011 Language of service - English only 29 37 8 20 5 1 1 67 25 154
2011 Language of service - Both English and French 33 34 14 12 2 5 0 70 15 65
2008 Language of service - English only 23 39 8 18 11 1 0 62 29 157
2008 Language of service - Both English and French 30 46 12 8 2 2 0 78 10 50

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 24 9 16 18 12 1 51 39 154
2017 Language of service - Both English and French 22 35 15 10 11 5 2 61 23 74
2014 Language of service - English only 18 27 11 18 15 10 0 50 37 145
2014 Language of service - Both English and French 27 30 6 17 10 9 1 63 30 84
2011 Language of service - English only 29 25 14 12 12 8 1 59 26 153
2011 Language of service - Both English and French 32 24 12 11 10 12 0 63 24 65
2008 Language of service - English only 24 25 11 19 11 9 0 54 34 157
2008 Language of service - Both English and French 30 36 14 4 6 8 2 73 11 50

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 35 9 17 14 1 1 60 31 154
2017 Language of service - Both English and French 26 36 15 18 4 0 2 63 22 74
2014 Language of service - English only 21 36 13 18 12 0 0 57 30 145
2014 Language of service - Both English and French 21 41 12 17 9 0 1 62 26 84
2011 Language of service - English only 26 42 9 19 4 0 0 68 23 154
2011 Language of service - Both English and French 27 41 16 7 8 0 0 69 15 65
2008 Language of service - English only 19 44 7 17 13 0 0 63 30 156
2008 Language of service - Both English and French 20 41 16 14 4 2 4 65 19 51

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 26 8 6 1 0 0 85 7 153
2017 Language of service - Both English and French 48 39 9 3 1 0 0 88 4 74
2014 Language of service - English only 51 38 4 6 1 0 0 89 6 145
2014 Language of service - Both English and French 54 34 7 5 1 0 0 88 5 84
2011 Language of service - English only 55 29 8 6 2 0 0 84 8 154
2011 Language of service - Both English and French 58 29 10 1 2 0 0 87 3 65
2008 Language of service - English only 60 28 5 6 1 0 0 87 8 156
2008 Language of service - Both English and French 53 33 6 4 2 2 0 88 6 51

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 23 4 7 2 0 0 86 9 153
2017 Language of service - Both English and French 57 28 9 4 2 0 0 85 7 74
2014 Language of service - English only 56 35 4 5 0 0 0 90 5 145
2014 Language of service - Both English and French 51 38 7 3 0 0 0 89 3 84
2011 Language of service - English only 57 33 4 6 0 0 0 89 6 154
2011 Language of service - Both English and French 57 37 6 0 0 0 0 94 0 65
2008 Language of service - English only 61 32 2 3 3 0 0 92 6 157
2008 Language of service - Both English and French 47 43 4 4 2 0 0 90 6 51

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 24 12 15 25 2 1 47 41 154
2017 Language of service - Both English and French 20 32 19 17 7 5 0 55 25 74
2014 Language of service - English only 17 28 10 24 20 1 0 45 44 145
2014 Language of service - Both English and French 12 33 19 20 13 2 0 46 34 84
2011 Language of service - English only 19 31 15 17 16 0 1 51 33 154
2011 Language of service - Both English and French 21 27 17 17 16 2 0 48 34 65
2008 Language of service - English only 14 34 13 20 18 1 0 49 38 157
2008 Language of service - Both English and French 12 33 20 12 22 2 0 46 34 51

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 22 10 13 33 2 1 43 47 154
2017 Language of service - Both English and French 11 27 16 10 28 4 3 42 41 74
2014 Language of service - English only 17 19 11 17 32 3 1 38 51 144
2014 Language of service - Both English and French 14 19 17 16 25 3 6 37 45 84
2011 Language of service - English only 11 30 13 15 28 2 2 42 45 151
2011 Language of service - Both English and French 11 26 15 18 26 1 1 38 46 65
2008 Language of service - English only 8 27 15 22 27 1 1 35 50 157
2008 Language of service - Both English and French 14 29 8 16 27 6 0 46 46 51

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 29 10 15 15 0 0 60 30 152
2017 Language of service - Both English and French 22 52 12 9 3 0 2 76 12 73
2014 Language of service - English only 19 35 11 22 12 0 0 55 34 145
2014 Language of service - Both English and French 21 44 5 14 16 0 0 66 30 84
2011 Language of service - English only 29 39 10 12 9 1 0 69 21 153
2011 Language of service - Both English and French 38 33 10 13 6 0 0 71 19 64

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 34 12 10 14 1 0 64 24 153
2017 Language of service - Both English and French 22 38 21 12 7 0 0 60 19 73
2014 Language of service - English only 25 36 13 15 11 0 0 61 26 145
2014 Language of service - Both English and French 24 38 13 13 12 0 0 61 25 84

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 32 9 12 21 0 1 58 33 153
2017 Language of service - Both English and French 27 42 14 9 8 0 0 69 17 73
2014 Language of service - English only 25 30 13 19 14 0 0 55 32 145
2014 Language of service - Both English and French 29 44 7 11 9 0 0 73 20 83
2011 Language of service - English only 27 45 9 15 4 1 0 72 19 154
2011 Language of service - Both English and French 31 44 9 9 7 0 0 75 16 65

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 34 14 11 18 3 0 56 30 154
2017 Language of service - Both English and French 15 33 26 11 10 2 2 51 22 74

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 30 10 13 22 0 1 55 35 153
2017 Language of service - Both English and French 28 36 12 9 10 0 5 67 20 74
2014 Language of service - English only 28 30 8 21 12 0 0 59 33 145
2014 Language of service - Both English and French 35 31 14 8 11 1 0 67 19 84
2011 Language of service - English only 31 42 7 11 8 0 0 74 19 153
2011 Language of service - Both English and French 35 36 11 8 7 3 0 73 15 65

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 10 6 11 47 4 12 24 68 152
2017 Language of service - Both English and French 13 12 17 15 31 0 11 29 52 74
2014 Language of service - English only 5 10 8 21 49 0 7 16 75 145
2014 Language of service - Both English and French 5 12 4 19 43 0 17 20 74 84
2011 Language of service - English only 17 26 8 17 23 1 7 48 44 153
2011 Language of service - Both English and French 18 21 12 16 24 0 9 43 44 65
2008 Language of service - English only 13 17 4 17 39 2 8 33 62 157
2008 Language of service - Both English and French 18 22 0 10 35 6 10 47 53 51

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 27 25 17 17 0 0 41 34 154
2017 Language of service - Both English and French 16 40 24 12 6 0 2 57 18 74
2014 Language of service - English only 20 26 20 14 20 0 0 46 34 145
2014 Language of service - Both English and French 23 29 21 12 14 0 0 52 27 84
2011 Language of service - English only 14 27 31 16 11 1 0 41 27 154
2011 Language of service - Both English and French 15 38 21 11 14 0 0 53 25 65
2008 Language of service - English only 13 29 16 13 28 0 0 43 41 156
2008 Language of service - Both English and French 4 24 37 14 20 2 0 28 34 51

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 22 5 9 15 3 3 68 26 154
2017 Language of service - Both English and French 44 24 8 10 6 4 5 74 17 74
2014 Language of service - English only 39 26 10 5 16 2 3 68 21 145
2014 Language of service - Both English and French 47 29 6 8 7 1 1 78 15 84
2011 Language of service - English only 48 24 9 7 10 1 2 74 18 154
2011 Language of service - Both English and French 46 28 11 8 7 1 0 74 15 65

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 16 51 33 154
2017 Language of service - Both English and French 23 39 38 74
2014 Language of service - English only 16 53 32 145
2014 Language of service - Both English and French 20 54 27 84
2011 Language of service - English only 16 54 30 154
2011 Language of service - Both English and French 25 47 28 65

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 8 4 30 34 7 16 25
2017 Language of service - Both English and French 11 13 29 25 12 10 17
2014 Language of service - English only 9 5 17 49 9999 20 22
2014 Language of service - Both English and French 15 12 28 40 9999 5 17
2011 Language of service - English only 9 16 19 46 9999 11 25
2011 Language of service - Both English and French 20 18 19 38 9999 5 16
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 32 12 5 3 0 0 80 9 154
2017 Language of service - Both English and French 45 44 1 4 4 1 0 90 8 73
2014 Language of service - English only 44 35 9 8 3 1 0 80 11 145
2014 Language of service - Both English and French 36 37 15 7 2 1 0 75 10 84
2011 Language of service - English only 35 45 9 7 4 0 0 80 11 152
2011 Language of service - Both English and French 35 45 10 8 2 0 0 81 10 65
2008 Language of service - English only 46 38 6 4 3 2 0 86 8 157
2008 Language of service - Both English and French 46 40 4 6 4 0 0 86 10 50

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 34 19 14 12 1 0 54 27 153
2017 Language of service - Both English and French 17 44 20 9 10 1 0 61 19 74
2014 Language of service - English only 19 35 22 8 13 4 0 56 21 145
2014 Language of service - Both English and French 24 36 22 11 5 2 0 62 16 84
2011 Language of service - English only 23 37 20 12 5 3 0 62 18 154
2011 Language of service - Both English and French 18 40 17 13 8 4 0 60 21 65

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 20 20 24 21 1 3 47 31 153
2017 Language of service - Both English and French 10 18 22 34 13 1 3 49 29 73
2014 Language of service - English only 10 20 31 21 13 1 3 35 32 144
2014 Language of service - Both English and French 7 15 31 28 15 0 4 45 22 84
2011 Language of service - English only 7 16 35 20 14 3 6 37 24 154
2011 Language of service - Both English and French 10 12 36 26 12 2 3 40 22 65
2008 Language of service - English only 6 22 32 23 11 1 4 36 30 157
2008 Language of service - Both English and French 8 24 25 22 18 2 2 41 33 51

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 14 19 25 26 2 3 54 26 151
2017 Language of service - Both English and French 4 17 26 25 24 3 1 50 22 74
2014 Language of service - English only 13 19 23 24 17 2 2 42 34 145
2014 Language of service - Both English and French 8 9 31 26 20 2 3 48 19 84
2011 Language of service - English only 6 17 21 26 19 2 8 50 26 154
2011 Language of service - Both English and French 8 14 15 35 23 2 3 61 23 65
2008 Language of service - English only 12 16 25 28 14 2 3 44 30 156
2008 Language of service - Both English and French 8 22 16 20 27 6 2 51 32 51

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 16 31 21 17 3 3 41 27 153
2017 Language of service - Both English and French 12 30 25 22 6 2 1 30 45 74
2014 Language of service - English only 16 20 31 19 12 1 2 32 37 145
2014 Language of service - Both English and French 29 24 22 11 12 0 2 23 55 84
2011 Language of service - English only 5 20 28 26 12 3 6 42 27 152
2011 Language of service - Both English and French 17 18 20 24 12 1 7 40 37 62
2008 Language of service - English only 9 15 26 32 12 3 3 47 25 157
2008 Language of service - Both English and French 2 16 35 18 25 4 0 45 18 51

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 14 27 29 15 1 3 46 26 151
2017 Language of service - Both English and French 4 23 35 24 13 0 1 37 27 73
2014 Language of service - English only 2 14 29 37 14 0 3 53 17 144
2014 Language of service - Both English and French 4 8 33 37 17 0 1 54 13 84
2011 Language of service - English only 2 13 26 39 14 2 4 56 16 153
2011 Language of service - Both English and French 5 19 35 29 6 2 5 37 25 64
2008 Language of service - English only 5 16 37 25 13 1 3 39 22 155
2008 Language of service - Both English and French 8 18 24 25 20 4 2 48 27 51

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 21 28 16 9 1 2 26 45 152
2017 Language of service - Both English and French 17 26 24 20 12 1 0 32 44 74
2014 Language of service - English only 23 27 24 15 10 0 0 25 51 144
2014 Language of service - Both English and French 19 33 19 16 9 3 2 25 55 84
2011 Language of service - English only 20 24 29 15 6 1 4 22 47 153
2011 Language of service - Both English and French 18 24 22 22 8 2 4 32 45 65
2008 Language of service - English only 25 26 24 16 6 1 2 23 53 155
2008 Language of service - Both English and French 12 28 38 8 12 2 0 20 41 50

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 16 29 23 9 3 5 35 34 153
2017 Language of service - Both English and French 13 12 25 25 16 3 5 45 28 74
2014 Language of service - English only 16 20 19 28 11 3 3 41 38 144
2014 Language of service - Both English and French 13 15 30 20 17 1 3 39 29 84
2011 Language of service - English only 10 17 24 28 9 3 9 42 31 154
2011 Language of service - Both English and French 8 23 15 32 12 2 8 49 34 65
2008 Language of service - English only 27 17 32 13 8 1 3 22 45 157
2008 Language of service - Both English and French 10 22 22 22 22 2 2 45 33 51

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 20 31 18 10 3 4 30 37 153
2017 Language of service - Both English and French 14 15 43 16 9 2 1 26 30 74
2014 Language of service - English only 23 23 28 15 7 1 3 23 47 145
2014 Language of service - Both English and French 26 21 29 14 9 0 1 23 48 84

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 27 8 17 20 1 1 55 38 154
2017 Language of service - Both English and French 34 29 18 6 13 0 0 63 19 74
2014 Language of service - English only 25 26 10 19 20 1 0 51 39 145
2014 Language of service - Both English and French 41 28 5 10 16 1 0 69 26 83

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 32 7 14 16 1 0 63 30 153
2017 Language of service - Both English and French 39 40 9 4 8 0 0 78 13 74
2014 Language of service - English only 31 35 6 21 7 1 0 66 28 145
2014 Language of service - Both English and French 37 43 11 6 3 0 0 79 10 84

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 26 17 6 9 5 1 66 16 154
2017 Language of service - Both English and French 26 32 19 8 8 6 1 62 18 74
2014 Language of service - English only 42 32 15 3 4 4 1 77 7 145
2014 Language of service - Both English and French 39 32 14 5 3 6 0 76 9 84

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 34 12 14 7 2 1 66 22 154
2017 Language of service - Both English and French 24 45 14 7 8 1 0 70 16 74
2014 Language of service - English only 37 32 14 7 8 1 0 70 15 145
2014 Language of service - Both English and French 38 37 12 6 5 1 0 76 11 84
2011 Language of service - English only 31 35 16 7 8 3 0 68 16 153
2011 Language of service - Both English and French 33 29 19 11 6 2 0 63 18 65

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 29 6 10 11 0 0 73 21 154
2017 Language of service - Both English and French 35 44 11 1 8 0 0 79 10 74
2014 Language of service - English only 38 33 7 12 10 0 0 72 21 144
2014 Language of service - Both English and French 45 36 10 3 6 0 0 81 10 84
2011 Language of service - English only 40 38 10 7 5 0 0 78 11 153
2011 Language of service - Both English and French 34 43 6 10 7 0 0 77 17 63
2008 Language of service - English only 37 38 8 7 10 0 0 75 17 157
2008 Language of service - Both English and French 37 35 12 12 4 0 0 73 16 51

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 27 16 14 21 2 2 47 36 154
2017 Language of service - Both English and French 22 17 15 26 15 4 1 41 44 74
2014 Language of service - English only 19 27 12 19 19 3 3 48 40 144
2014 Language of service - Both English and French 22 30 14 15 16 1 2 54 32 84

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 28 7 5 1 1 0 87 7 153
2017 Language of service - Both English and French 41 44 9 3 0 3 0 88 3 74
2014 Language of service - English only 60 33 5 3 1 0 0 92 3 145
2014 Language of service - Both English and French 66 21 6 4 0 3 0 90 4 84
2011 Language of service - English only 51 33 8 6 1 1 1 85 6 154
2011 Language of service - Both English and French 58 25 8 3 2 3 1 87 5 65

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 30 10 10 7 1 1 73 17 151
2017 Language of service - Both English and French 41 33 9 7 7 4 0 77 14 74
2014 Language of service - English only 47 30 9 7 4 2 1 79 12 145
2014 Language of service - Both English and French 50 37 2 7 4 0 0 87 11 84
2011 Language of service - English only 47 27 9 10 3 3 1 77 13 153
2011 Language of service - Both English and French 49 36 1 6 5 1 1 87 11 64
2008 Language of service - English only 40 34 12 5 4 3 1 77 10 157
2008 Language of service - Both English and French 32 30 10 22 2 4 0 65 25 50

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 29 14 11 10 4 0 63 22 152
2017 Language of service - Both English and French 22 39 12 11 8 7 0 67 21 74
2014 Language of service - English only 36 33 13 10 6 3 0 70 16 145
2014 Language of service - Both English and French 34 34 13 10 6 3 0 70 17 84
2011 Language of service - English only 27 30 21 11 5 5 1 61 17 151
2011 Language of service - Both English and French 28 27 12 16 8 8 0 61 26 64

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 18 12 16 29 10 1 37 50 152
2017 Language of service - Both English and French 17 11 14 18 21 15 3 34 49 74
2014 Language of service - English only 11 17 14 23 25 10 0 31 53 145
2014 Language of service - Both English and French 8 26 15 20 21 6 3 38 45 84
2011 Language of service - English only 14 19 23 13 20 9 2 37 37 153
2011 Language of service - Both English and French 18 22 15 12 20 9 5 46 36 65

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 48 4 13 11 0 0 71 25 154
2017 Language of service - Both English and French 29 57 1 10 3 0 0 86 13 74
2014 Language of service - English only 24 43 7 18 7 1 0 67 26 145
2014 Language of service - Both English and French 26 44 10 15 5 0 1 71 19 84
2011 Language of service - English only 21 53 2 17 7 0 0 74 24 154
2011 Language of service - Both English and French 34 52 4 6 5 0 0 86 11 65
2008 Language of service - English only 28 45 3 16 7 0 1 74 23 157
2008 Language of service - Both English and French 39 41 2 14 4 0 0 80 18 51

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 30 6 13 12 0 1 69 26 154
2017 Language of service - Both English and French 25 50 7 13 4 0 0 75 18 74
2014 Language of service - English only 40 33 5 12 9 0 0 73 21 145
2014 Language of service - Both English and French 42 32 8 11 7 0 0 74 18 84
2011 Language of service - English only 37 37 4 9 11 0 1 75 21 153
2011 Language of service - Both English and French 44 41 7 2 6 0 0 85 8 65

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 34 8 12 7 0 1 73 19 153
2017 Language of service - Both English and French 35 40 14 7 4 0 0 75 11 74
2014 Language of service - English only 41 38 6 10 4 0 0 80 15 145
2014 Language of service - Both English and French 50 33 6 7 3 0 0 84 10 83

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 13 3 1 1 2 2 94 3 154
2017 Language of service - Both English and French 63 25 0 6 3 0 3 91 9 74
2014 Language of service - English only 78 13 4 3 1 0 1 92 4 145
2014 Language of service - Both English and French 56 31 3 5 5 0 0 87 10 84
2011 Language of service - English only 80 13 3 1 0 0 3 96 1 153
2011 Language of service - Both English and French 63 29 2 5 1 0 0 92 7 65
2008 Language of service - English only 79 12 2 3 3 0 1 92 6 156
2008 Language of service - Both English and French 55 35 8 0 2 0 0 90 2 51

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 10 4 2 1 1 3 93 3 152
2017 Language of service - Both English and French 45 27 6 12 8 0 2 73 20 74
2014 Language of service - English only 80 7 4 2 3 0 3 91 5 145
2014 Language of service - Both English and French 48 24 10 12 6 0 0 72 18 84
2011 Language of service - English only 81 12 3 0 0 1 4 97 0 153
2011 Language of service - Both English and French 56 17 11 13 3 0 0 73 16 65
2008 Language of service - English only 87 6 3 1 1 0 1 94 3 156
2008 Language of service - Both English and French 54 16 12 6 12 0 0 70 18 50

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 8 7 1 1 1 4 90 3 154
2017 Language of service - Both English and French 54 24 4 7 8 0 3 80 16 74
2014 Language of service - English only 75 9 6 0 4 1 5 89 5 145
2014 Language of service - Both English and French 64 15 5 10 6 0 0 78 17 84
2011 Language of service - English only 80 6 6 1 1 0 6 92 2 154
2011 Language of service - Both English and French 59 14 10 9 6 0 2 74 15 65
2008 Language of service - English only 78 4 6 1 3 1 8 90 3 157
2008 Language of service - Both English and French 45 25 8 6 14 0 2 72 20 51

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 5 7 0 1 1 5 92 1 153
2017 Language of service - Both English and French 70 15 4 3 4 0 3 88 7 74
2014 Language of service - English only 79 8 4 1 2 0 6 93 3 145
2014 Language of service - Both English and French 68 14 4 3 10 0 1 83 13 84
2011 Language of service - English only 81 10 3 0 0 0 6 97 0 153
2011 Language of service - Both English and French 78 7 6 1 6 0 2 86 7 65
2008 Language of service - English only 82 3 5 1 3 0 7 90 4 157
2008 Language of service - Both English and French 65 8 6 4 10 0 8 79 15 51

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 10 7 1 1 2 9 90 2 154
2017 Language of service - Both English and French 39 22 12 12 6 0 8 67 20 74
2014 Language of service - English only 70 9 7 0 5 1 9 87 5 145
2014 Language of service - Both English and French 47 26 10 5 8 1 3 76 13 84

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 11 9 1 3 2 5 86 4 153
2017 Language of service - Both English and French 48 31 6 4 4 3 5 85 9 74
2014 Language of service - English only 67 12 9 1 5 3 4 85 6 144
2014 Language of service - Both English and French 44 32 11 5 5 2 1 78 11 84
2011 Language of service - English only 75 12 5 0 1 1 6 94 1 154
2011 Language of service - Both English and French 43 26 16 5 4 3 3 73 10 65
2008 Language of service - English only 73 8 9 2 2 2 4 86 4 157
2008 Language of service - Both English and French 53 18 10 8 4 4 4 77 13 51

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 30 70 154
2017 Language of service - Both English and French 23 77 74
2014 Language of service - English only 21 79 144
2014 Language of service - Both English and French 21 79 84

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 71 47
2017 Language of service - Both English and French 58 17
2014 Language of service - English only 59 30
2014 Language of service - Both English and French 80 18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 47
2017 Language of service - Both English and French 65 17
2014 Language of service - English only 61 30
2014 Language of service - Both English and French 54 18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 47

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 30
2014 Language of service - Both English and French 0 18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 47
2014 Language of service - Both English and French 0 18

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 47

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 47
2017 Language of service - Both English and French 73 17
2014 Language of service - English only 47 30
2014 Language of service - Both English and French 57 18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 47
2017 Language of service - Both English and French 60 17
2014 Language of service - English only 37 30
2014 Language of service - Both English and French 29 18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 47
2017 Language of service - Both English and French 35 17
2014 Language of service - English only 58 30
2014 Language of service - Both English and French 38 18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 47
2017 Language of service - Both English and French 49 17
2014 Language of service - English only 58 30
2014 Language of service - Both English and French 33 18

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 47
2017 Language of service - Both English and French 36 17
2014 Language of service - English only 57 30
2014 Language of service - Both English and French 33 18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 47
2017 Language of service - Both English and French 82 17
2014 Language of service - English only 71 30
2014 Language of service - Both English and French 54 18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 47
2017 Language of service - Both English and French 72 17
2014 Language of service - English only 44 30
2014 Language of service - Both English and French 59 18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 47
2017 Language of service - Both English and French 0 17
2014 Language of service - English only 0 30
2014 Language of service - Both English and French 0 18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 47
2014 Language of service - English only 18 30
2014 Language of service - Both English and French 0 18

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 47

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 47
2017 Language of service - Both English and French 53 17
2014 Language of service - English only 55 30

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 47
2014 Language of service - English only 50 30
2014 Language of service - Both English and French 52 18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 47
2017 Language of service - Both English and French 59 17
2014 Language of service - English only 69 30
2014 Language of service - Both English and French 57 18

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 47
2017 Language of service - Both English and French 30 17
2014 Language of service - English only 23 30
2014 Language of service - Both English and French 29 18

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 47

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 47

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 47
2014 Language of service - Both English and French 0 18

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 47

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 47
2017 Language of service - Both English and French 29 17
2014 Language of service - English only 20 30
2014 Language of service - Both English and French 43 18

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 43
2014 Language of service - Both English and French 34 17

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 43

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 43

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 43
2014 Language of service - Both English and French 0 17

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 43
2017 Language of service - Both English and French 32 16

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 43
2017 Language of service - Both English and French 40 16
2014 Language of service - English only 35 28
2014 Language of service - Both English and French 41 17

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 43

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 43
2017 Language of service - Both English and French 46 16
2014 Language of service - English only 65 28
2014 Language of service - Both English and French 40 17

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16
2014 Language of service - Both English and French 0 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 43
2017 Language of service - Both English and French 63 16
2014 Language of service - English only 50 28
2014 Language of service - Both English and French 62 17

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 46
2017 Language of service - Both English and French 100 0 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 19 16 12 17 18 8 40 39 154
2017 Language of service - Both English and French 14 14 10 9 14 30 9 46 37 74
2014 Language of service - English only 11 15 21 10 13 27 4 37 32 145
2014 Language of service - Both English and French 9 13 24 5 7 36 6 38 20 84

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 34 19 9 8 7 1 61 19 154
2017 Language of service - Both English and French 26 32 12 13 6 11 1 65 21 74
2014 Language of service - English only 20 27 26 8 8 11 0 53 18 145
2014 Language of service - Both English and French 22 31 20 3 5 20 0 65 10 83
2011 Language of service - English only 31 31 20 5 6 6 1 67 12 154
2011 Language of service - Both English and French 37 21 17 8 2 14 1 68 12 65

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 13 87 153
2017 Language of service - Both English and French 11 89 74
2014 Language of service - English only 10 90 145
2014 Language of service - Both English and French 8 92 84

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 75 20
2014 Language of service - English only 78 14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2014 Language of service - English only 0 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2014 Language of service - English only 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 14

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 20

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 20

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 20
2014 Language of service - English only 65 14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 36 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 20
2014 Language of service - English only 0 14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2014 Language of service - English only 0 14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 20

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 20
2014 Language of service - English only 57 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19
2014 Language of service - English only 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19
2014 Language of service - English only 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19
2014 Language of service - English only 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 Language of service - English only 0 11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 19
2014 Language of service - English only 63 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19
2014 Language of service - English only 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 19
2014 Language of service - English only 74 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 14 21 4 10 31 10 42 23 153
2017 Language of service - Both English and French 13 16 16 3 7 34 11 53 18 73
2014 Language of service - English only 13 9 24 5 4 35 8 40 16 145
2014 Language of service - Both English and French 3 10 25 5 3 44 11 28 17 84

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 34 19 3 8 12 1 65 13 152
2017 Language of service - Both English and French 28 29 20 3 3 12 4 69 7 73
2014 Language of service - English only 28 26 20 6 6 13 1 64 13 145
2014 Language of service - Both English and French 21 27 20 4 3 22 3 65 9 83
2011 Language of service - English only 37 32 14 3 3 11 0 77 7 153
2011 Language of service - Both English and French 37 30 10 7 0 17 0 80 8 64

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 23 77 154
2017 Language of service - Both English and French 25 75 74
2014 Language of service - English only 15 85 145
2014 Language of service - Both English and French 14 86 84

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 75 25 36
2017 Language of service - Both English and French 89 11 18
2014 Language of service - English only 73 27 23
2014 Language of service - Both English and French 70 30 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 29 15 8 4 3 0 72 13 27
2017 Language of service - Both English and French 30 38 0 19 13 0 0 68 32 16
2014 Language of service - English only 48 33 0 19 0 0 0 81 19 17

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 50 7 9 3 2 5 79 13 154
2017 Language of service - Both English and French 18 45 15 10 3 3 6 70 14 73
2014 Language of service - English only 28 51 9 5 6 0 1 80 11 145
2014 Language of service - Both English and French 17 56 9 10 1 1 6 79 12 84
2011 Language of service - English only 23 53 10 8 2 1 3 79 11 154
2011 Language of service - Both English and French 21 46 7 8 2 2 14 80 11 65
2008 Language of service - English only 13 29 8 7 10 4 29 64 25 157
2008 Language of service - Both English and French 22 20 8 16 6 2 27 58 31 51

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 21 19 18 16 18 4 33 43 154
2017 Language of service - Both English and French 14 11 19 16 11 22 8 35 38 73
2014 Language of service - English only 5 18 25 13 13 20 5 31 35 145
2014 Language of service - Both English and French 0 21 26 15 6 24 8 31 30 84
2011 Language of service - English only 6 19 24 21 15 13 2 29 42 154
2011 Language of service - Both English and French 11 19 17 14 8 20 12 44 32 64

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 27 18 6 5 13 5 64 14 154
2017 Language of service - Both English and French 39 30 12 3 4 8 4 78 8 73
2014 Language of service - English only 30 26 16 6 5 14 2 67 14 145
2014 Language of service - Both English and French 32 37 12 4 2 8 6 79 7 84
2011 Language of service - English only 33 29 17 4 4 10 3 72 9 154
2011 Language of service - Both English and French 29 29 16 1 1 12 11 76 4 65
2008 Language of service - English only 16 20 12 1 5 19 27 67 11 157
2008 Language of service - Both English and French 27 12 14 4 0 12 31 69 7 51

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 28 15 10 10 13 5 59 23 154
2017 Language of service - Both English and French 30 29 11 7 7 12 4 70 17 73
2014 Language of service - English only 22 25 15 13 7 16 3 57 24 145
2014 Language of service - Both English and French 24 34 18 6 3 10 6 68 10 84
2011 Language of service - English only 25 27 18 9 7 10 3 61 18 153
2011 Language of service - Both English and French 25 25 17 8 0 12 13 67 10 65
2008 Language of service - English only 17 17 14 8 5 12 27 55 21 154
2008 Language of service - Both English and French 25 18 18 2 2 4 31 67 6 51
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 21 8 10 15 3 0 65 26 154
2017 Language of service - Both English and French 53 29 2 8 7 1 0 83 15 74

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 19 8 9 10 1 1 72 19 154
2017 Language of service - Both English and French 57 23 8 3 7 3 0 83 10 74

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 35 14 15 19 2 1 51 35 154
2017 Language of service - Both English and French 19 40 12 11 9 7 1 64 22 73

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 27 16 19 24 2 0 39 44 154
2017 Language of service - Both English and French 14 37 13 18 16 1 0 52 35 73

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 19 15 15 0 0 51 30 154
2017 Language of service - Both English and French 22 20 24 12 17 2 3 45 30 73

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 18 23 22 31 0 0 24 53 154
2017 Language of service - Both English and French 8 19 22 29 21 0 1 28 50 74

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 29 23 12 15 1 3 49 28 153
2017 Language of service - Both English and French 16 23 33 20 7 1 0 39 28 73

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 20 19 15 34 1 1 31 50 153
2017 Language of service - Both English and French 16 12 22 27 22 0 1 28 50 74

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 17 27 11 23 1 5 36 36 154
2017 Language of service - Both English and French 23 17 19 12 20 0 10 44 36 73

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 18 27 19 23 0 0 32 42 154
2017 Language of service - Both English and French 18 26 26 20 8 1 0 45 28 74

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 27 20 13 13 0 1 53 26 154
2017 Language of service - Both English and French 28 31 22 11 4 0 3 61 16 73

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 26 18 8 12 1 2 61 21 154
2017 Language of service - Both English and French 35 31 20 9 4 1 0 67 13 74

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 23 18 6 12 0 1 64 18 153
2017 Language of service - Both English and French 31 36 13 11 4 1 3 70 16 73

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 31 23 6 7 1 1 64 13 154
2017 Language of service - Both English and French 26 38 17 12 6 1 0 65 18 74

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 24 10 9 9 0 0 72 18 153
2017 Language of service - Both English and French 52 23 16 4 3 0 1 76 7 74

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 14 8 7 7 1 3 77 15 154
2017 Language of service - Both English and French 61 15 10 7 4 0 3 78 12 74

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 27 20 6 6 0 1 67 13 153
2017 Language of service - Both English and French 46 26 16 9 3 0 1 72 11 74

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 22 7 9 10 1 1 73 19 154
2017 Language of service - Both English and French 55 16 11 9 8 0 1 72 17 74

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 18 9 3 2 1 22 82 6 151
2017 Language of service - Both English and French 56 9 11 3 1 0 20 82 5 74

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 30 14 7 1 1 4 78 8 152
2017 Language of service - Both English and French 53 26 8 8 0 1 2 83 8 73

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 11 7 1 2 2 2 90 4 154
2017 Language of service - Both English and French 74 13 4 1 3 0 4 92 5 74

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 25 15 5 4 0 2 75 9 153
2017 Language of service - Both English and French 49 30 9 7 0 0 4 83 7 73

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 11 39 21 22 1 1 16 44 153
2017 Language of service - Both English and French 10 17 39 20 13 1 0 27 33 74

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 25 41 11 2 0 0 13 46 153
2017 Language of service - Both English and French 11 26 44 9 10 0 0 19 37 74
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 18 17 10 14 8 3 33 67 153
2017 Language of service - Both English and French 26 23 23 14 12 1 0 26 74 74

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 91
2017 Language of service - Both English and French 20 52

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 91
2017 Language of service - Both English and French 37 52

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 91
2017 Language of service - Both English and French 20 52

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 91
2017 Language of service - Both English and French 16 52

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 91
2017 Language of service - Both English and French 8 52

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 91
2017 Language of service - Both English and French 49 52

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 10 38 21 7 5 17 90
2017 Language of service - Both English and French 11 61 11 4 2 11 52

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 16 10 16 34 3 7 34 55 90
2017 Language of service - Both English and French 6 19 13 25 15 0 22 32 51 52

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 13 8 11 56 2 8 17 75 90
2017 Language of service - Both English and French 4 6 7 17 49 0 18 12 80 53
Report a problem or mistake on this page
Date modified: