2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	41	10	6	2	81	9	229
2017	Does not provide services to public	39	44	8	6	3	83	9	457
2014	Provides services to public	42	39	9	8	1	81	9	232
2014	Does not provide services to public	42	40	8	6	4	82	10	442
2011	Provides services to public	42	41	9	5	4	82	9	219
2011	Does not provide services to public	40	41	9	7	3	82	9	395
2008	Provides services to public	46	37	8	8	2	83	9	211
2008	Does not provide services to public	40	39	10	7	4	79	11	320

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	34	10	13	15	0	0	61	29	229
2017	Does not provide services to public	30	39	12	9	10	0	0	68	19	456

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	31	5	3	2	91	4	227
2017	Does not provide services to public	57	33	7	2	1	90	3	455
2014	Provides services to public	68	25	5	2	1	93	3	232
2014	Does not provide services to public	72	22	4	1	1	94	2	442
2011	Provides services to public	68	28	4	0	0	95	0	220
2011	Does not provide services to public	70	23	6	1	0	93	1	397

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	38	8	5	5	1	83	10	225
2017	Does not provide services to public	44	42	8	4	2	0	86	6	455
2014	Provides services to public	47	35	9	7	3	0	82	10	232
2014	Does not provide services to public	47	38	8	4	3	0	85	7	442
2011	Provides services to public	47	37	9	6	1	0	84	7	219
2011	Does not provide services to public	46	41	8	4	1	0	87	5	396
2008	Provides services to public	48	37	4	8	2	0	86	10	211
2008	Does not provide services to public	44	40	8	5	3	0	84	8	320

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	28	16	10	13	1	61	23	228
2017	Does not provide services to public	34	35	15	9	7	1	70	15	457
2014	Provides services to public	26	36	11	17	9	1	63	26	232
2014	Does not provide services to public	35	34	14	12	5	0	70	17	439
2011	Provides services to public	30	37	16	10	7	0	67	17	219
2011	Does not provide services to public	32	38	13	9	6	1	71	16	396

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	30	14	9	12	1	65	21	228
2017	Does not provide services to public	34	36	13	10	7	0	70	17	457
2014	Provides services to public	28	33	14	15	10	1	61	25	232
2014	Does not provide services to public	35	35	11	12	6	0	71	18	440
2011	Provides services to public	27	39	13	13	7	0	67	20	220
2011	Does not provide services to public	31	41	12	10	6	0	72	16	395
2008	Provides services to public	26	38	11	17	7	0	64	24	211
2008	Does not provide services to public	26	41	13	12	8	0	67	20	319

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	23	14	10	14	4	1	60	25	227
2017	Does not provide services to public	33	26	17	11	8	5	1	62	20	457
2014	Provides services to public	36	22	14	11	12	4	1	61	24	232
2014	Does not provide services to public	38	25	12	12	8	4	1	66	21	441
2011	Provides services to public	37	24	11	9	12	5	1	65	22	219
2011	Does not provide services to public	33	31	15	10	7	4	1	67	18	396
2008	Provides services to public	33	28	12	11	5	10	1	69	18	211
2008	Does not provide services to public	29	29	14	13	7	6	2	63	21	320

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	27	10	8	10	1	0	72	18	229
2017	Does not provide services to public	47	27	11	6	6	2	1	77	12	456
2014	Provides services to public	41	28	7	13	9	2	1	71	22	232
2014	Does not provide services to public	52	24	9	7	5	2	1	78	13	442
2011	Provides services to public	39	31	12	10	7	1	0	71	17	218
2011	Does not provide services to public	40	32	13	8	4	2	1	74	12	396
2008	Provides services to public	41	33	11	8	4	2	0	76	13	211
2008	Does not provide services to public	36	32	13	8	7	3	1	70	16	320

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	32	10	11	10	1	0	69	21	228
2017	Does not provide services to public	41	29	11	10	8	1	1	71	18	456
2014	Provides services to public	35	30	10	12	12	1	1	66	23	231
2014	Does not provide services to public	41	30	9	10	7	1	1	73	18	442
2011	Provides services to public	36	33	12	9	9	0	1	69	19	220
2011	Does not provide services to public	34	35	12	12	6	0	1	70	19	396
2008	Provides services to public	35	34	10	11	9	0	0	70	20	211
2008	Does not provide services to public	31	33	12	13	9	1	1	66	23	320

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	23	13	5	13	0	69	18	229
2017	Does not provide services to public	50	25	9	9	7	1	75	16	456
2014	Provides services to public	40	30	10	10	9	0	71	18	232
2014	Does not provide services to public	54	26	9	5	5	0	80	11	442

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	27	11	9	10	3	0	69	20	229
2017	Does not provide services to public	39	32	13	5	5	5	0	75	11	457
2014	Provides services to public	40	25	12	10	9	4	0	68	20	232
2014	Does not provide services to public	41	30	14	6	4	4	0	74	11	442
2011	Provides services to public	39	26	15	9	8	4	0	68	17	218
2011	Does not provide services to public	37	31	16	6	5	4	1	72	12	397

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	26	11	15	14	0	0	60	29	228
2017	Does not provide services to public	33	32	13	11	9	2	0	67	20	457
2014	Provides services to public	29	29	11	15	15	2	0	58	30	232
2014	Does not provide services to public	34	32	15	12	7	1	0	66	19	442
2011	Provides services to public	27	34	12	12	12	2	0	63	25	219
2011	Does not provide services to public	28	34	15	10	10	2	1	64	20	394
2008	Provides services to public	24	33	9	17	16	1	0	57	34	210
2008	Does not provide services to public	25	34	14	13	13	2	1	60	26	320

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	28	14	15	18	3	0	52	34	228
2017	Does not provide services to public	23	30	18	14	10	5	0	56	26	457
2014	Provides services to public	21	24	13	20	19	3	0	46	41	230
2014	Does not provide services to public	22	31	17	17	8	5	0	56	26	442
2011	Provides services to public	14	32	13	22	14	5	0	49	38	220
2011	Does not provide services to public	16	35	22	14	8	5	0	53	24	395
2008	Provides services to public	15	27	13	21	17	6	0	45	40	211
2008	Does not provide services to public	16	31	15	21	12	5	1	50	34	319

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	20	16	16	19	8	44	38	228
2017	Does not provide services to public	24	30	14	12	13	6	58	27	457
2014	Provides services to public	20	23	12	18	20	6	46	41	232
2014	Does not provide services to public	21	25	18	13	15	8	50	30	441
2011	Provides services to public	15	27	15	17	15	10	48	36	220
2011	Does not provide services to public	18	33	15	14	12	7	55	28	395
2008	Provides services to public	14	26	11	11	20	17	48	38	211
2008	Does not provide services to public	18	29	17	13	16	9	51	31	319

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	28	13	22	21	2	44	43	227
2017	Does not provide services to public	20	32	14	19	12	3	53	32	454
2014	Provides services to public	17	27	15	19	18	3	46	39	232
2014	Does not provide services to public	18	33	18	17	11	3	52	29	441
2011	Provides services to public	18	28	15	20	15	4	48	36	220
2011	Does not provide services to public	16	36	16	18	10	4	54	29	394
2008	Provides services to public	19	33	12	18	15	3	53	34	211
2008	Does not provide services to public	18	32	14	22	11	3	51	34	319

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	29	15	16	15	0	0	54	31	229
2017	Does not provide services to public	25	35	15	12	13	0	1	60	25	457
2014	Provides services to public	18	33	14	14	20	0	0	52	34	232
2014	Does not provide services to public	24	39	15	13	10	0	0	63	23	442
2011	Provides services to public	15	42	15	16	12	0	0	57	28	220
2011	Does not provide services to public	22	40	13	14	9	1	0	63	24	397

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	39	11	10	6	1	0	73	16	229
2017	Does not provide services to public	33	40	12	10	4	0	0	74	14	455

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	15	12	23	26	16	0	27	58	229
2017	Does not provide services to public	9	17	15	19	17	20	2	33	47	457
2014	Provides services to public	6	18	13	24	23	15	2	29	56	232
2014	Does not provide services to public	8	18	20	19	16	17	2	32	43	442

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	34	10	11	12	0	0	67	23	228
2017	Does not provide services to public	34	34	12	10	9	0	1	69	19	454
2014	Provides services to public	28	37	10	13	11	0	1	66	24	232
2014	Does not provide services to public	43	30	11	9	7	1	0	73	16	442
2011	Provides services to public	29	41	11	13	6	0	0	70	19	219
2011	Does not provide services to public	27	43	13	12	5	0	1	70	17	395
2008	Provides services to public	30	42	6	15	7	0	0	72	21	211
2008	Does not provide services to public	28	37	14	13	8	1	0	66	21	320

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	38	7	15	11	0	9	65	28	29
2017	Does not provide services to public	44	18	13	8	6	5	7	70	15	77
2014	Provides services to public	25	38	2	8	15	6	6	71	26	36
2014	Does not provide services to public	21	47	7	7	2	3	13	81	11	68

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	32	7	21	12	3	1	58	34	229
2017	Does not provide services to public	28	35	13	13	7	3	0	65	21	457
2014	Provides services to public	24	40	11	16	8	1	0	64	24	232
2014	Does not provide services to public	27	41	13	13	6	1	1	68	19	442
2011	Provides services to public	30	36	10	18	4	2	0	68	22	220
2011	Does not provide services to public	32	41	11	11	5	1	0	74	16	395
2008	Provides services to public	25	40	9	16	9	1	0	66	25	210
2008	Does not provide services to public	31	39	11	10	6	3	1	72	16	318

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	28	11	14	16	10	1	54	34	229
2017	Does not provide services to public	24	26	14	13	9	13	1	58	25	456
2014	Provides services to public	21	28	10	18	13	10	0	55	35	232
2014	Does not provide services to public	26	28	17	10	9	10	1	60	21	441
2011	Provides services to public	30	25	13	12	11	9	0	61	25	219
2011	Does not provide services to public	30	27	12	14	9	8	1	61	25	394
2008	Provides services to public	26	28	12	16	10	9	0	59	28	210
2008	Does not provide services to public	27	27	10	13	13	9	1	60	29	318

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	35	11	17	11	1	61	28	229
2017	Does not provide services to public	27	41	9	15	8	0	68	23	456
2014	Provides services to public	21	37	12	18	11	0	59	29	232
2014	Does not provide services to public	28	38	10	16	7	0	67	23	442
2011	Provides services to public	27	41	11	15	5	0	68	21	220
2011	Does not provide services to public	30	45	10	9	5	2	76	14	396
2008	Provides services to public	20	43	9	16	11	1	64	27	210
2008	Does not provide services to public	21	48	11	12	9	0	69	20	320

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	30	8	5	1	86	6	228
2017	Does not provide services to public	50	35	8	6	2	84	8	457
2014	Provides services to public	51	37	5	5	1	89	6	232
2014	Does not provide services to public	50	34	10	5	2	83	7	440
2011	Provides services to public	56	29	9	4	2	85	6	220
2011	Does not provide services to public	49	38	8	4	1	87	5	396
2008	Provides services to public	58	29	5	6	1	88	7	210
2008	Does not provide services to public	43	41	9	6	2	83	8	320

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	25	6	6	2	0	86	8	228
2017	Does not provide services to public	56	31	5	5	2	0	88	7	457
2014	Provides services to public	53	37	5	5	0	0	90	5	232
2014	Does not provide services to public	57	31	6	3	4	0	88	7	442
2011	Provides services to public	57	34	5	4	0	0	91	4	220
2011	Does not provide services to public	54	35	3	5	2	1	90	7	396
2008	Provides services to public	57	35	2	3	2	0	92	6	211
2008	Does not provide services to public	47	43	5	3	1	0	90	4	320

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	27	15	16	19	3	0	49	36	229
2017	Does not provide services to public	20	31	13	17	17	3	0	52	34	456
2014	Provides services to public	15	30	13	22	18	1	0	46	41	232
2014	Does not provide services to public	19	33	16	15	14	3	0	54	30	441
2011	Provides services to public	20	30	16	17	16	1	1	51	33	220
2011	Does not provide services to public	25	29	14	16	13	1	1	56	29	395
2008	Provides services to public	14	34	14	18	18	1	0	49	37	211
2008	Does not provide services to public	14	38	19	14	14	1	0	52	28	318

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	24	12	12	31	3	2	43	45	229
2017	Does not provide services to public	16	22	13	17	27	3	3	40	47	457
2014	Provides services to public	16	19	13	16	30	3	3	37	49	231
2014	Does not provide services to public	13	18	15	19	27	2	5	34	49	441
2011	Provides services to public	11	29	13	16	28	2	2	41	45	217
2011	Does not provide services to public	14	25	13	20	24	1	3	40	46	397
2008	Provides services to public	9	27	13	20	27	2	1	38	49	211
2008	Does not provide services to public	13	25	15	21	21	3	1	40	44	318

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	36	11	13	11	1	65	24	226
2017	Does not provide services to public	30	39	13	10	8	0	69	18	455
2014	Provides services to public	20	39	9	19	13	0	59	33	232
2014	Does not provide services to public	22	42	13	11	11	0	64	23	441
2011	Provides services to public	32	37	10	12	8	0	69	21	218
2011	Does not provide services to public	31	42	9	12	6	1	73	17	397

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	35	16	10	12	62	22	227
2017	Does not provide services to public	33	32	18	9	7	65	16	456
2014	Provides services to public	24	37	13	15	12	60	27	232
2014	Does not provide services to public	32	37	12	11	8	68	19	439

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	36	10	11	17	0	0	62	28	227
2017	Does not provide services to public	28	40	13	12	6	0	0	68	18	455
2014	Provides services to public	26	35	11	16	12	0	0	62	28	231
2014	Does not provide services to public	28	40	13	10	8	0	0	69	18	442
2011	Provides services to public	28	44	9	13	5	1	0	73	18	220
2011	Does not provide services to public	32	44	12	8	3	0	1	77	11	396

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	34	18	11	15	3	1	54	27	229
2017	Does not provide services to public	21	32	21	12	9	5	0	56	22	456

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	32	11	11	18	0	2	59	30	228
2017	Does not provide services to public	38	31	12	12	6	0	1	70	18	457
2014	Provides services to public	30	31	10	17	11	0	0	61	28	232
2014	Does not provide services to public	41	29	12	10	7	0	1	71	17	442
2011	Provides services to public	33	40	8	10	8	1	0	74	18	219
2011	Does not provide services to public	40	35	11	8	5	0	1	76	13	394

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	11	10	12	41	3	12	26	63	227
2017	Does not provide services to public	14	16	12	13	28	3	13	37	49	457
2014	Provides services to public	5	10	7	20	47	0	10	17	75	232
2014	Does not provide services to public	11	14	12	18	27	3	15	30	55	442
2011	Provides services to public	18	25	9	17	23	1	8	46	44	219
2011	Does not provide services to public	25	23	9	13	16	2	12	56	33	396
2008	Provides services to public	14	18	4	15	37	3	9	36	59	211
2008	Does not provide services to public	19	18	5	14	32	2	10	42	52	320

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	32	25	15	13	1	46	29	229
2017	Does not provide services to public	25	36	18	12	7	1	62	20	457
2014	Provides services to public	21	27	21	14	18	0	48	31	232
2014	Does not provide services to public	26	35	18	13	8	1	61	21	442
2011	Provides services to public	14	31	28	14	12	0	45	27	220
2011	Does not provide services to public	24	33	22	10	9	1	58	19	397
2008	Provides services to public	11	28	22	14	25	0	39	39	210
2008	Does not provide services to public	16	35	22	16	11	0	51	27	319

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	23	6	9	12	3	4	70	23	229
2017	Does not provide services to public	53	21	10	4	4	4	3	80	9	456
2014	Provides services to public	41	28	8	6	13	2	2	72	19	232
2014	Does not provide services to public	51	23	7	6	5	4	4	81	12	442
2011	Provides services to public	48	25	9	7	9	1	1	74	17	220
2011	Does not provide services to public	49	29	8	5	4	2	3	82	10	396

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	18	48	34	229
2017	Does not provide services to public	19	47	34	456
2014	Provides services to public	17	53	30	232
2014	Does not provide services to public	18	48	34	440
2011	Provides services to public	18	52	30	220
2011	Does not provide services to public	17	49	34	397

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	9	8	30	30	9	14	42
2017	Does not provide services to public	8	12	44	20	3	13	89
2014	Provides services to public	12	8	22	45	9999	14	39
2014	Does not provide services to public	17	9	48	15	9999	11	86
2011	Provides services to public	13	17	19	42	9999	9	41
2011	Does not provide services to public	20	19	40	15	9999	6	70

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	36	8	5	4	0	83	9	228
2017	Does not provide services to public	46	35	10	5	3	0	82	8	456
2014	Provides services to public	40	36	12	7	3	1	78	10	232
2014	Does not provide services to public	43	40	9	4	3	0	84	7	442
2011	Provides services to public	36	45	9	7	3	0	81	11	218
2011	Does not provide services to public	38	42	12	4	3	1	81	7	397
2008	Provides services to public	46	39	6	5	3	1	86	8	210
2008	Does not provide services to public	41	43	8	3	4	2	85	7	320

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	37	19	12	11	1	0	56	24	228
2017	Does not provide services to public	27	37	21	9	4	1	1	65	14	453
2014	Provides services to public	20	36	22	10	10	3	0	58	20	232
2014	Does not provide services to public	29	41	16	7	4	3	0	72	11	442
2011	Provides services to public	21	38	20	12	6	3	0	61	19	220
2011	Does not provide services to public	23	40	22	9	4	3	0	64	13	396

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	20	21	27	18	1	3	48	31	227
2017	Does not provide services to public	3	13	30	30	19	2	3	52	17	455
2014	Provides services to public	9	18	31	24	14	0	3	39	28	231
2014	Does not provide services to public	6	16	31	26	16	1	5	44	23	440
2011	Provides services to public	7	15	36	22	13	2	5	38	24	220
2011	Does not provide services to public	5	14	31	25	17	2	6	46	21	395
2008	Provides services to public	6	22	30	23	13	2	4	38	30	211
2008	Does not provide services to public	6	18	38	27	6	2	3	35	25	319

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	15	22	25	25	3	2	52	25	226
2017	Does not provide services to public	4	10	24	29	24	4	5	58	16	456
2014	Provides services to public	11	15	27	25	18	2	2	44	28	232
2014	Does not provide services to public	6	11	23	31	23	2	4	57	18	440
2011	Provides services to public	7	16	20	29	20	2	7	53	25	220
2011	Does not provide services to public	3	9	26	28	26	2	6	59	13	395
2008	Provides services to public	11	17	23	26	17	3	2	45	30	210
2008	Does not provide services to public	8	14	33	29	10	2	4	41	24	319

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	21	29	21	14	3	3	37	33	228
2017	Does not provide services to public	7	13	31	26	17	3	4	46	21	455
2014	Provides services to public	21	22	28	16	12	0	2	28	44	232
2014	Does not provide services to public	12	18	28	23	14	0	5	39	32	439
2011	Provides services to public	8	20	26	25	12	2	6	41	31	215
2011	Does not provide services to public	8	17	29	24	17	1	4	43	26	396
2008	Provides services to public	7	16	28	28	15	4	2	46	24	211
2008	Does not provide services to public	8	19	29	26	12	2	4	41	29	318

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	17	29	27	14	1	2	43	27	225
2017	Does not provide services to public	1	9	27	36	22	1	3	61	11	453
2014	Provides services to public	3	12	31	37	15	0	2	53	15	231
2014	Does not provide services to public	3	10	28	36	18	0	4	57	14	440
2011	Provides services to public	3	15	29	36	12	2	4	50	18	218
2011	Does not provide services to public	4	9	31	34	17	1	4	54	13	392
2008	Provides services to public	6	17	34	25	14	2	2	41	24	209
2008	Does not provide services to public	2	9	43	31	11	0	3	44	12	320

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	23	26	17	10	1	1	28	45	227
2017	Does not provide services to public	11	20	28	22	12	2	5	37	33	455
2014	Provides services to public	21	29	23	15	10	1	1	25	51	231
2014	Does not provide services to public	14	20	33	18	11	1	3	31	35	440
2011	Provides services to public	20	24	27	17	7	1	4	25	46	219
2011	Does not provide services to public	10	21	28	22	13	1	4	38	32	395
2008	Provides services to public	21	26	27	14	7	2	1	22	49	208
2008	Does not provide services to public	15	24	31	15	8	1	6	25	42	318

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	15	28	23	12	3	5	38	32	228
2017	Does not provide services to public	7	14	27	25	17	5	5	47	23	454
2014	Provides services to public	15	18	24	25	13	2	3	40	34	231
2014	Does not provide services to public	7	11	21	32	21	3	6	58	19	437
2011	Provides services to public	9	19	21	30	10	3	9	44	32	220
2011	Does not provide services to public	4	13	26	30	19	2	6	53	18	394
2008	Provides services to public	22	18	29	16	11	2	2	28	42	211
2008	Does not provide services to public	12	21	27	20	13	3	5	36	35	318

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	18	35	17	10	3	3	29	34	228
2017	Does not provide services to public	5	17	37	18	14	4	5	36	24	455
2014	Provides services to public	24	22	29	14	8	1	2	23	48	232
2014	Does not provide services to public	10	19	32	20	12	1	4	35	31	439

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	28	11	13	18	0	58	31	229
2017	Does not provide services to public	36	29	10	14	10	1	66	24	457
2014	Provides services to public	30	26	8	15	19	1	57	35	231
2014	Does not provide services to public	33	33	10	11	11	2	67	22	442

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	35	8	11	14	1	68	25	228
2017	Does not provide services to public	40	38	8	9	4	1	79	13	457
2014	Provides services to public	32	38	8	16	6	0	71	21	232
2014	Does not provide services to public	37	39	9	10	5	0	76	15	442

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	28	17	7	9	6	1	65	17	229
2017	Does not provide services to public	32	32	18	4	5	8	0	71	10	457
2014	Provides services to public	41	32	15	4	3	4	0	77	8	232
2014	Does not provide services to public	38	30	18	5	3	5	0	73	8	441

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	38	12	12	7	2	68	20	229
2017	Does not provide services to public	35	40	12	7	4	3	77	11	457
2014	Provides services to public	37	34	13	7	7	1	72	14	232
2014	Does not provide services to public	39	36	13	5	4	3	77	9	442
2011	Provides services to public	32	33	17	8	8	2	66	16	219
2011	Does not provide services to public	33	40	12	6	5	3	76	11	397

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	34	8	7	10	75	17	229
2017	Does not provide services to public	48	36	7	5	4	84	9	456
2014	Provides services to public	41	34	8	9	9	75	17	231
2014	Does not provide services to public	53	34	6	3	4	87	7	441
2011	Provides services to public	39	39	9	7	5	78	13	217
2011	Does not provide services to public	45	37	8	5	4	83	9	396
2008	Provides services to public	37	37	9	8	8	75	16	211
2008	Does not provide services to public	38	37	9	9	7	75	16	320

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	24	15	18	19	3	2	45	39	229
2017	Does not provide services to public	21	27	15	16	12	4	5	53	31	456
2014	Provides services to public	19	28	12	17	18	2	3	50	37	231
2014	Does not provide services to public	25	29	15	14	13	3	2	57	28	441

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	33	7	4	1	2	0	87	5	228
2017	Does not provide services to public	52	36	7	2	1	2	0	90	3	454
2014	Provides services to public	62	29	5	3	0	1	0	91	4	232
2014	Does not provide services to public	57	31	6	2	1	3	0	91	3	442
2011	Provides services to public	54	30	8	5	1	1	1	86	6	220
2011	Does not provide services to public	54	30	9	1	2	4	0	88	3	395

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	31	9	9	7	2	0	74	16	226
2017	Does not provide services to public	42	33	11	7	4	2	1	78	11	456
2014	Provides services to public	48	33	6	7	4	1	1	82	11	232
2014	Does not provide services to public	51	30	8	6	2	2	0	83	9	442
2011	Provides services to public	48	30	7	9	4	3	1	80	13	218
2011	Does not provide services to public	44	32	9	6	5	3	2	79	12	396
2008	Provides services to public	39	33	12	9	4	3	0	74	13	210
2008	Does not provide services to public	35	38	8	11	5	3	0	76	16	319

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	13	11	10	6	0	64	22	227
2017	Does not provide services to public	31	29	17	9	5	7	0	66	16	456
2014	Provides services to public	35	34	13	10	6	3	0	71	16	232
2014	Does not provide services to public	32	34	15	8	5	5	1	70	14	441
2011	Provides services to public	27	29	19	13	6	6	0	60	19	216
2011	Does not provide services to public	23	31	22	10	6	7	1	59	17	396

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	15	12	16	27	12	2	36	50	227
2017	Does not provide services to public	15	21	15	18	15	13	3	43	39	456
2014	Provides services to public	10	21	14	22	23	9	1	34	50	232
2014	Does not provide services to public	20	20	14	18	15	11	2	46	37	442
2011	Provides services to public	16	19	20	13	20	9	3	40	37	219
2011	Does not provide services to public	15	16	20	14	16	15	4	38	37	397

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	51	3	12	9	76	21	229
2017	Does not provide services to public	35	42	4	14	4	78	18	456
2014	Provides services to public	25	44	8	17	6	69	23	232
2014	Does not provide services to public	34	46	5	11	5	79	16	442
2011	Provides services to public	25	52	2	14	6	78	20	220
2011	Does not provide services to public	35	50	2	11	3	85	13	397
2008	Provides services to public	31	44	3	15	6	75	21	211
2008	Does not provide services to public	31	48	2	13	6	79	19	319

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	37	6	13	10	71	23	229
2017	Does not provide services to public	42	33	7	13	5	75	18	457
2014	Provides services to public	41	33	6	12	8	74	20	232
2014	Does not provide services to public	43	39	5	7	6	82	13	442
2011	Provides services to public	39	38	5	7	10	78	17	219
2011	Does not provide services to public	42	37	7	10	3	80	13	394

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	37	10	10	6	74	16	228
2017	Does not provide services to public	48	36	6	6	3	85	9	456
2014	Provides services to public	45	37	6	9	3	82	13	231
2014	Does not provide services to public	50	34	6	7	3	84	10	442

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	73	17	2	3	2	1	2	93	5	229
2017	Does not provide services to public	77	16	3	2	0	1	0	95	2	456
2014	Provides services to public	69	20	3	4	3	0	1	90	7	232
2014	Does not provide services to public	77	16	2	2	1	1	1	95	3	442
2011	Provides services to public	74	18	3	3	0	0	2	94	3	219
2011	Does not provide services to public	77	16	3	2	0	2	1	95	2	396
2008	Provides services to public	72	19	3	2	3	0	1	91	5	210
2008	Does not provide services to public	75	20	2	2	1	0	1	96	3	320

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	15	5	5	3	3	87	8	227
2017	Does not provide services to public	68	20	5	3	3	1	89	6	455
2014	Provides services to public	69	13	6	6	4	2	84	10	232
2014	Does not provide services to public	71	17	4	5	2	1	90	7	439
2011	Provides services to public	73	13	5	4	1	3	89	5	219
2011	Does not provide services to public	73	16	3	5	2	2	90	7	397
2008	Provides services to public	78	10	5	3	4	1	88	7	209
2008	Does not provide services to public	73	16	2	6	2	1	91	8	320

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	13	6	3	4	0	4	87	7	229
2017	Does not provide services to public	72	12	7	3	2	0	3	87	6	456
2014	Provides services to public	71	11	5	4	5	1	3	85	9	232
2014	Does not provide services to public	70	12	7	3	2	1	5	88	5	442
2011	Provides services to public	74	8	7	3	2	0	5	86	6	220
2011	Does not provide services to public	70	12	4	5	3	1	6	88	8	395
2008	Provides services to public	70	9	6	2	5	0	7	86	8	211
2008	Does not provide services to public	69	11	6	3	1	0	10	89	5	320

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	78	9	6	1	2	1	4	91	3	228
2017	Does not provide services to public	84	9	3	1	1	0	3	95	2	457
2014	Provides services to public	75	10	4	1	5	0	4	89	7	232
2014	Does not provide services to public	83	6	3	1	2	0	5	94	3	442
2011	Provides services to public	80	9	4	0	2	0	4	93	2	219
2011	Does not provide services to public	79	9	4	0	2	1	5	93	3	397
2008	Provides services to public	77	4	5	2	4	0	8	88	7	211
2008	Does not provide services to public	83	4	3	1	1	2	6	95	2	319

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	14	9	5	2	2	9	82	8	229
2017	Does not provide services to public	66	17	8	3	1	2	4	87	4	456
2014	Provides services to public	61	15	9	2	6	1	6	82	9	232
2014	Does not provide services to public	64	14	9	3	2	1	8	86	5	442

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	62	17	8	2	3	2	5	85	6	228
2017	Does not provide services to public	71	14	5	2	1	4	3	91	4	457
2014	Provides services to public	58	20	10	2	5	3	3	82	8	231
2014	Does not provide services to public	66	16	7	3	1	3	4	88	4	442
2011	Provides services to public	66	17	8	1	2	1	5	88	3	220
2011	Does not provide services to public	72	15	4	2	2	2	4	92	4	396
2008	Provides services to public	67	10	9	4	3	2	4	83	7	211
2008	Does not provide services to public	66	18	5	3	2	2	4	90	5	320

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	28	72	229
2017	Does not provide services to public	18	82	457
2014	Provides services to public	21	79	231
2014	Does not provide services to public	19	81	439

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	68	65
2017	Does not provide services to public	51	81
2014	Provides services to public	65	49
2014	Does not provide services to public	59	83

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	65
2017	Does not provide services to public	52	81
2014	Provides services to public	59	49
2014	Does not provide services to public	53	83

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	65
2014	Does not provide services to public	8	83

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Does not provide services to public	81
2014	Provides services to public	49
2014	Does not provide services to public	83

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	65

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	65
2014	Provides services to public	13	49

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	62	65
2017	Does not provide services to public	32	81
2014	Provides services to public	50	49
2014	Does not provide services to public	49	83

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	65
2017	Does not provide services to public	37	81
2014	Provides services to public	36	49
2014	Does not provide services to public	39	83

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	65
2017	Does not provide services to public	34	81
2014	Provides services to public	50	49
2014	Does not provide services to public	45	83

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	44	65
2017	Does not provide services to public	30	81
2014	Provides services to public	50	49
2014	Does not provide services to public	29	83

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	34	65
2017	Does not provide services to public	27	81
2014	Provides services to public	47	49
2014	Does not provide services to public	28	83

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	66	65
2017	Does not provide services to public	57	81
2014	Provides services to public	63	49
2014	Does not provide services to public	40	83

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	52	65
2017	Does not provide services to public	33	81
2014	Provides services to public	48	49
2014	Does not provide services to public	26	83

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	65
2014	Provides services to public	0	49

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	65
2017	Does not provide services to public	12	81
2014	Provides services to public	11	49
2014	Does not provide services to public	8	83

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	65
2017	Does not provide services to public	9	81
2014	Provides services to public	13	49
2014	Does not provide services to public	11	83

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	65
2017	Does not provide services to public	45	81
2014	Provides services to public	44	49
2014	Does not provide services to public	43	83

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	34	65
2017	Does not provide services to public	23	81
2014	Provides services to public	50	49
2014	Does not provide services to public	33	83

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	65
2017	Does not provide services to public	19	81
2014	Does not provide services to public	19	83

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	65
2017	Does not provide services to public	53	81
2014	Provides services to public	63	49
2014	Does not provide services to public	68	82

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	65
2017	Does not provide services to public	25	81
2014	Provides services to public	27	49
2014	Does not provide services to public	31	82

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	65
2014	Provides services to public	10	49
2014	Does not provide services to public	17	82

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	65
2017	Does not provide services to public	14	81
2014	Provides services to public	12	49
2014	Does not provide services to public	20	82

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	65
2017	Does not provide services to public	8	81
2014	Does not provide services to public	9	82

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	65
2014	Does not provide services to public	9	82

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	65
2017	Does not provide services to public	11	81
2014	Does not provide services to public	8	82

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	65
2017	Does not provide services to public	15	81
2014	Does not provide services to public	10	82

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	65
2017	Does not provide services to public	25	81
2014	Provides services to public	28	49
2014	Does not provide services to public	15	82

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	60
2017	Does not provide services to public	18	77
2014	Provides services to public	16	46
2014	Does not provide services to public	10	74

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	60
2017	Does not provide services to public	12	77
2014	Provides services to public	21	46
2014	Does not provide services to public	16	74

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	60
2017	Does not provide services to public	14	77
2014	Does not provide services to public	10	74

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	60
2017	Does not provide services to public	11	77
2014	Does not provide services to public	11	74

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	60
2017	Does not provide services to public	20	77
2014	Does not provide services to public	14	74

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	9	77
2014	Does not provide services to public	8	74

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	60

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	60
2017	Does not provide services to public	12	77
2014	Provides services to public	11	46
2014	Does not provide services to public	14	74

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	60
2017	Does not provide services to public	25	77
2014	Provides services to public	37	46
2014	Does not provide services to public	27	74

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	60
2014	Provides services to public	11	46
2014	Does not provide services to public	14	74

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	42	60
2017	Does not provide services to public	43	77
2014	Provides services to public	56	46
2014	Does not provide services to public	36	74

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	60
2017	Does not provide services to public	55	77
2014	Provides services to public	56	46
2014	Does not provide services to public	50	74

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	60
2017	Does not provide services to public	14	77
2014	Does not provide services to public	11	74

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	95	5	63
2017	Does not provide services to public	91	9	81

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	18	14	11	16	22	8	42	38	229
2017	Does not provide services to public	14	16	19	9	8	27	8	45	26	457
2014	Provides services to public	10	15	23	8	10	30	4	38	28	232
2014	Does not provide services to public	13	16	19	10	9	29	5	44	28	441

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	16	11	7	8	1	62	20	229
2017	Does not provide services to public	27	35	18	4	7	8	1	68	12	457
2014	Provides services to public	20	29	24	6	7	14	0	57	15	231
2014	Does not provide services to public	24	23	19	10	8	15	1	56	21	441
2011	Provides services to public	33	29	19	6	5	8	1	67	12	220
2011	Does not provide services to public	30	30	15	8	6	10	1	68	16	395

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	13	87	228
2017	Does not provide services to public	7	93	455
2014	Provides services to public	10	90	232
2014	Does not provide services to public	6	94	441

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	28
2017	Does not provide services to public	15	31
2014	Does not provide services to public	50	28

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	78	28
2017	Does not provide services to public	85	31
2014	Provides services to public	81	21
2014	Does not provide services to public	82	28

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Provides services to public	28
2017	Does not provide services to public	31
2014	Provides services to public	21

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	28
2017	Does not provide services to public	31
2014	Provides services to public	21
2014	Does not provide services to public	28

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	28
2014	Does not provide services to public	0	28

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	23	31

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	28
2014	Does not provide services to public	0	28

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	28

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	28
2014	Does not provide services to public	21	28

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	44	28
2017	Does not provide services to public	30	31
2014	Provides services to public	53	21
2014	Does not provide services to public	25	28

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	28
2014	Does not provide services to public	0	28

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	28
2017	Does not provide services to public	0	31

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	28
2017	Does not provide services to public	42	31
2014	Provides services to public	29	21
2014	Does not provide services to public	44	28

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	28
2017	Does not provide services to public	0	31

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	28
2014	Does not provide services to public	23	28

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	28
2017	Does not provide services to public	31
2014	Provides services to public	21

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	28

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	28
2017	Does not provide services to public	30	31
2014	Provides services to public	29	21
2014	Does not provide services to public	43	28

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	28
2017	Does not provide services to public	20	31

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	28
2017	Does not provide services to public	21	31
2014	Does not provide services to public	27	28

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	31

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	28
2017	Does not provide services to public	64	31
2014	Provides services to public	52	21
2014	Does not provide services to public	46	28

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	19	25

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	18
2014	Does not provide services to public	0	25

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Does not provide services to public	29
2014	Provides services to public	18
2014	Does not provide services to public	25

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	18

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	29

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	26
2017	Does not provide services to public	36	29
2014	Provides services to public	33	18
2014	Does not provide services to public	41	25

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	55	26
2017	Does not provide services to public	39	29
2014	Provides services to public	55	18
2014	Does not provide services to public	41	25

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	26
2017	Does not provide services to public	78	29
2014	Provides services to public	73	18
2014	Does not provide services to public	53	25

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	26
2017	Does not provide services to public	0	29

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	25

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	96	4	28
2017	Does not provide services to public	97	3	31

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	15	20	4	9	32	10	45	21	227
2017	Does not provide services to public	15	14	21	4	4	35	8	50	13	457
2014	Provides services to public	9	10	25	5	4	38	9	36	16	232
2014	Does not provide services to public	14	15	22	3	4	38	4	50	12	441

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	32	19	3	7	12	2	66	11	226
2017	Does not provide services to public	31	29	18	4	4	12	2	70	10	455
2014	Provides services to public	25	27	20	5	5	16	2	64	12	231
2014	Does not provide services to public	29	26	18	3	4	20	1	69	8	441
2011	Provides services to public	36	32	13	4	2	13	0	78	7	218
2011	Does not provide services to public	35	32	14	3	3	13	0	78	6	395

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	24	76	229
2017	Does not provide services to public	16	84	455
2014	Provides services to public	15	85	232
2014	Does not provide services to public	13	87	442

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	79	21	54
2017	Does not provide services to public	76	24	76
2014	Provides services to public	72	28	35
2014	Does not provide services to public	79	21	60

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	32	9	12	7	2	71	20	43
2017	Does not provide services to public	51	25	3	10	10	0	76	21	58
2014	Provides services to public	49	39	0	13	0	0	87	13	25
2014	Does not provide services to public	55	24	8	7	4	2	81	11	48

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	49	9	9	3	2	5	77	13	228
2017	Does not provide services to public	20	52	9	8	4	1	6	78	13	457
2014	Provides services to public	24	53	9	7	4	0	3	79	12	232
2014	Does not provide services to public	22	51	10	7	2	2	6	79	10	442
2011	Provides services to public	23	51	9	8	2	1	6	79	11	220
2011	Does not provide services to public	22	49	9	7	2	2	9	79	11	397
2008	Provides services to public	15	27	8	9	9	4	29	62	26	211
2008	Does not provide services to public	14	32	11	7	5	4	28	67	17	320

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	18	19	17	14	19	5	33	41	228
2017	Does not provide services to public	8	18	20	14	10	23	7	37	35	453
2014	Provides services to public	3	19	25	14	10	21	6	31	34	232
2014	Does not provide services to public	7	20	25	10	6	25	6	40	24	440
2011	Provides services to public	8	19	22	19	13	15	5	33	40	219
2011	Does not provide services to public	7	20	22	10	11	21	9	38	30	397

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	28	16	5	5	11	5	69	12	228
2017	Does not provide services to public	32	28	13	4	2	15	6	76	7	457
2014	Provides services to public	31	30	14	5	4	12	3	72	12	232
2014	Does not provide services to public	33	29	14	3	1	13	6	77	5	440
2011	Provides services to public	32	29	17	3	3	11	5	73	7	220
2011	Does not provide services to public	31	26	12	7	3	13	9	73	12	395
2008	Provides services to public	18	18	13	1	4	18	28	67	10	211
2008	Does not provide services to public	17	26	11	2	3	13	28	72	9	320

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	29	13	9	9	13	5	62	21	228
2017	Does not provide services to public	28	29	14	5	4	16	5	71	11	457
2014	Provides services to public	23	28	16	10	6	13	4	61	19	232
2014	Does not provide services to public	27	30	17	5	2	14	5	70	9	440
2011	Provides services to public	26	26	18	9	5	11	6	63	16	219
2011	Does not provide services to public	28	27	14	6	3	14	8	70	12	395
2008	Provides services to public	19	17	15	6	4	10	28	58	17	208
2008	Does not provide services to public	18	25	12	5	4	11	25	67	15	320

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	24	6	10	12	2	0	71	23	229
2017	Does not provide services to public	50	27	7	7	7	1	1	78	14	457

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	21	8	7	9	2	0	76	16	229
2017	Does not provide services to public	53	24	10	5	5	2	1	80	10	457

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	36	13	14	16	4	1	55	31	228
2017	Does not provide services to public	17	41	18	13	7	4	0	60	21	456

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	30	15	19	21	2	0	43	41	228
2017	Does not provide services to public	16	38	18	16	9	2	0	55	26	457

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	25	21	14	16	1	1	49	30	228
2017	Does not provide services to public	19	23	20	19	16	0	3	43	36	455

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	18	22	25	28	0	0	25	53	229
2017	Does not provide services to public	11	23	30	23	13	0	1	34	36	456

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	27	26	15	12	1	2	45	28	227
2017	Does not provide services to public	26	34	23	9	4	0	4	63	13	453

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	17	20	19	30	1	1	30	50	228
2017	Does not provide services to public	14	26	26	15	16	1	2	41	32	455

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	17	24	11	22	0	6	39	36	228
2017	Does not provide services to public	30	26	16	11	8	1	8	62	21	456

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	21	26	19	18	0	0	36	37	229
2017	Does not provide services to public	23	30	24	13	9	0	0	54	22	452

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	28	21	12	10	0	2	56	23	228
2017	Does not provide services to public	30	30	21	10	5	1	2	62	16	452

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	27	18	9	9	1	1	63	18	229
2017	Does not provide services to public	36	36	16	7	2	1	2	74	10	452

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	27	16	7	9	0	2	66	17	227
2017	Does not provide services to public	41	34	12	7	4	0	1	77	11	453

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	33	21	8	6	1	0	64	15	229
2017	Does not provide services to public	34	34	18	9	3	0	2	69	12	451

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	24	13	7	7	0	0	73	14	228
2017	Does not provide services to public	55	24	11	6	2	0	1	81	7	456

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	14	8	8	6	0	3	77	15	229
2017	Does not provide services to public	73	13	5	3	3	1	2	89	6	456

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	26	19	7	6	0	1	69	13	228
2017	Does not provide services to public	48	31	12	5	2	0	1	81	7	454

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	20	9	9	9	0	1	73	18	229
2017	Does not provide services to public	60	19	9	4	5	1	2	82	9	457

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	15	10	3	2	0	21	82	6	226
2017	Does not provide services to public	54	12	6	2	1	0	25	88	3	457

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	29	12	7	0	1	3	79	8	226
2017	Does not provide services to public	64	20	8	2	1	0	6	89	3	454

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	75	12	6	1	2	1	3	90	4	229
2017	Does not provide services to public	74	13	5	1	2	1	4	91	3	455

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	27	13	6	3	0	3	78	9	227
2017	Does not provide services to public	51	32	11	3	1	0	2	84	4	456

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	7	13	39	21	19	1	0	20	40	228
2017	Does not provide services to public	7	25	42	18	6	0	1	33	25	457

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	25	42	10	5	0	0	15	43	228
2017	Does not provide services to public	6	23	43	19	8	0	1	28	29	452

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	20	19	11	14	6	2	30	70	228
2017	Does not provide services to public	31	20	19	11	16	3	0	32	68	457

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	144
2017	Does not provide services to public	22	300

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	144
2017	Does not provide services to public	40	300

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	144
2017	Does not provide services to public	14	300

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	144
2017	Does not provide services to public	26	300

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	144
2017	Does not provide services to public	7	300

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	144
2017	Does not provide services to public	53	300

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	10	46	17	6	4	15	143
2017	Does not provide services to public	6	43	24	11	6	10	292

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	17	11	19	27	2	12	33	54	143
2017	Does not provide services to public	12	24	15	18	22	2	7	39	44	299

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	10	7	13	54	1	12	15	77	144
2017	Does not provide services to public	1	9	12	14	56	1	8	10	77	300

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.