2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 41 42 7 6 3 0 0 83 10 470
2017 Administration and operations 20 54 19 7 0 0 0 74 7 69
2017 Human resources 49 31 12 4 5 0 0 80 9 26
2017 Financial management 40 42 18 0 0 0 0 82 0 17
2017 None of the above 44 41 6 9 0 0 0 85 9 32
2014 Legal services 47 37 8 6 2 0 0 84 9 449
2014 Administration and operations 31 46 7 15 1 0 0 76 17 72
2014 Human resources 24 54 12 0 10 0 0 78 10 31
2014 Financial management 44 44 6 5 0 0 0 88 5 18
2014 Information technology 40 44 16 0 0 0 0 84 0 11
2014 None of the above 30 50 10 6 4 0 0 80 10 49

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 26 38 10 11 15 0 0 64 26 469
2017 Administration and operations 25 36 17 15 6 2 0 62 21 69
2017 Human resources 29 47 12 8 5 0 0 76 13 26
2017 Financial management 46 36 18 0 0 0 0 82 0 17
2017 None of the above 40 29 12 9 9 0 0 70 18 32

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 59 32 5 2 1 0 0 92 4 466
2017 Administration and operations 51 32 15 1 1 0 0 83 3 69
2017 Human resources 60 23 12 5 0 0 0 83 5 26
2017 Financial management 52 42 6 0 0 0 0 94 0 17
2017 None of the above 66 25 6 3 0 0 0 91 3 32
2014 Legal services 71 23 4 1 1 0 0 94 2 449
2014 Administration and operations 73 20 4 1 1 0 0 93 3 72
2014 Human resources 67 23 3 0 7 0 0 90 7 31
2014 Financial management 73 27 0 0 0 0 0 100 0 18
2014 Information technology 75 25 0 0 0 0 0 100 0 11
2014 None of the above 70 24 4 2 0 0 0 94 2 49

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 43 40 7 5 3 0 0 84 9 465
2017 Administration and operations 32 44 20 1 0 2 0 78 1 69
2017 Human resources 49 31 8 8 5 0 0 80 13 26
2017 Financial management 46 54 0 0 0 0 0 100 0 17
2017 None of the above 57 31 6 0 6 0 0 88 6 32
2014 Legal services 49 35 9 5 2 0 0 84 8 449
2014 Administration and operations 34 49 6 8 3 0 0 83 11 72
2014 Human resources 54 27 9 4 7 0 0 81 10 31
2014 Financial management 37 63 0 0 0 0 0 100 0 18
2014 Information technology 67 33 0 0 0 0 0 100 0 11
2014 None of the above 45 36 10 2 7 0 0 82 8 49

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 32 33 15 9 11 0 0 65 20 470
2017 Administration and operations 23 37 20 14 3 3 0 62 18 69
2017 Human resources 38 38 12 8 5 0 0 76 13 26
2017 Financial management 54 40 6 0 0 0 0 94 0 17
2017 None of the above 38 32 21 7 3 0 0 70 10 32
2014 Legal services 28 37 14 14 6 0 0 66 20 447
2014 Administration and operations 36 37 7 18 3 0 0 72 21 72
2014 Human resources 49 19 10 6 16 0 0 69 22 31
2014 Financial management 41 47 12 0 0 0 0 88 0 18
2014 Information technology 65 16 19 0 0 0 0 81 0 11
2014 None of the above 32 26 12 16 13 2 0 59 29 48

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 32 33 13 11 11 0 0 65 22 470
2017 Administration and operations 23 36 22 11 4 3 0 61 16 69
2017 Human resources 49 27 8 12 5 0 0 76 16 26
2017 Financial management 54 34 12 0 0 0 0 88 0 17
2017 None of the above 41 46 10 0 3 0 0 87 3 32
2014 Legal services 31 35 12 15 7 0 0 66 23 448
2014 Administration and operations 33 35 19 10 3 0 0 68 13 72
2014 Human resources 43 28 10 3 16 0 0 72 19 31
2014 Financial management 41 46 13 0 0 0 0 87 0 18
2014 Information technology 65 25 11 0 0 0 0 89 0 11
2014 None of the above 30 34 10 11 16 0 0 64 26 48

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 34 23 15 11 11 5 1 61 23 469
2017 Administration and operations 14 30 23 15 10 5 3 48 27 69
2017 Human resources 33 27 8 15 9 8 0 65 26 26
2017 Financial management 60 22 6 6 6 0 0 82 12 17
2017 None of the above 34 35 22 3 3 4 0 71 6 32
2014 Legal services 38 25 13 12 8 4 1 66 21 448
2014 Administration and operations 33 20 17 15 11 3 1 55 27 72
2014 Human resources 35 26 10 10 19 0 0 62 28 31
2014 Financial management 31 16 25 22 0 6 0 50 23 18
2014 Information technology 36 39 0 8 8 0 8 82 18 11
2014 None of the above 37 16 14 4 18 8 2 60 24 49
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 43 28 10 7 9 2 1 73 16 470
2017 Administration and operations 46 30 9 4 7 3 0 79 12 68
2017 Human resources 56 24 8 4 4 4 0 84 8 26
2017 Financial management 48 34 18 0 0 0 0 82 0 17
2017 None of the above 62 18 16 0 0 0 3 83 0 32
2014 Legal services 48 23 10 11 5 2 1 74 17 449
2014 Administration and operations 39 39 9 6 6 0 3 80 11 72
2014 Human resources 66 16 0 3 12 3 0 85 15 31
2014 Financial management 43 37 0 14 6 0 0 80 20 18
2014 Information technology 84 0 8 0 0 8 0 91 0 11
2014 None of the above 46 25 4 6 13 4 2 76 20 49

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 36 30 10 12 10 1 1 67 23 468
2017 Administration and operations 38 37 10 9 3 3 0 78 12 69
2017 Human resources 38 35 16 8 4 0 0 73 12 26
2017 Financial management 42 52 6 0 0 0 0 94 0 17
2017 None of the above 58 23 13 0 6 0 0 81 6 32
2014 Legal services 37 30 9 13 9 2 1 69 22 448
2014 Administration and operations 38 37 7 12 3 1 1 77 16 72
2014 Human resources 57 19 9 3 9 0 3 78 12 31
2014 Financial management 26 55 7 12 0 0 0 81 12 18
2014 Information technology 67 33 0 0 0 0 0 100 0 11
2014 None of the above 42 18 15 2 21 0 2 61 23 49

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 46 24 11 9 10 0 1 70 19 469
2017 Administration and operations 51 24 12 7 6 0 0 75 13 69
2017 Human resources 58 19 12 0 12 0 0 77 12 26
2017 Financial management 54 40 6 0 0 0 0 94 0 17
2017 None of the above 66 19 7 6 3 0 0 85 9 32
2014 Legal services 48 28 10 8 6 0 0 76 14 449
2014 Administration and operations 52 31 11 6 0 0 0 83 6 72
2014 Human resources 60 19 6 3 12 0 0 79 15 31
2014 Financial management 58 30 5 7 0 0 0 88 7 18
2014 Information technology 92 0 0 8 0 0 0 92 8 11
2014 None of the above 43 28 8 4 17 0 0 71 21 49

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 37 30 12 7 8 4 1 71 17 470
2017 Administration and operations 33 34 20 9 1 3 0 69 10 69
2017 Human resources 53 27 8 4 5 4 0 83 9 26
2017 Financial management 47 41 6 0 6 0 0 88 6 17
2017 None of the above 38 44 10 3 0 6 0 87 3 32
2014 Legal services 41 28 14 8 6 2 0 71 15 449
2014 Administration and operations 36 36 11 8 1 7 0 77 10 72
2014 Human resources 46 19 12 10 9 4 0 68 20 31
2014 Financial management 39 31 13 0 5 12 0 79 6 18
2014 Information technology 56 27 0 8 0 8 0 91 9 11
2014 None of the above 34 26 10 7 11 12 0 69 20 49

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 31 27 12 15 13 1 0 59 29 470
2017 Administration and operations 23 48 16 7 6 0 0 71 13 69
2017 Human resources 50 30 8 8 5 0 0 80 13 26
2017 Financial management 42 46 6 0 6 0 0 88 6 17
2017 None of the above 39 32 20 6 3 0 0 71 9 31
2014 Legal services 30 31 13 14 11 1 0 61 25 449
2014 Administration and operations 33 37 14 13 3 0 0 70 15 72
2014 Human resources 43 32 9 7 9 0 0 75 16 31
2014 Financial management 33 37 17 6 0 6 0 75 7 18
2014 Information technology 65 16 11 0 0 8 0 88 0 11
2014 None of the above 26 27 13 14 17 4 0 55 32 49

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 20 27 15 17 16 4 0 50 34 469
2017 Administration and operations 20 32 21 14 10 1 0 53 25 69
2017 Human resources 38 37 8 4 5 8 0 82 10 26
2017 Financial management 35 41 12 12 0 0 0 76 12 17
2017 None of the above 27 33 25 9 0 6 0 64 9 32
2014 Legal services 20 28 14 20 14 4 0 50 35 447
2014 Administration and operations 25 30 15 17 6 7 0 59 24 72
2014 Human resources 29 30 16 19 6 0 0 60 25 31
2014 Financial management 23 42 18 5 6 5 0 68 12 18
2014 Information technology 56 25 11 0 0 8 0 88 0 11
2014 None of the above 16 25 16 18 17 6 2 44 38 49

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 19 24 15 16 19 6 0 46 37 470
2017 Administration and operations 22 38 19 4 7 10 0 67 13 69
2017 Human resources 42 29 12 8 0 9 0 79 8 26
2017 Financial management 37 34 17 6 0 6 0 76 7 17
2017 None of the above 40 23 16 13 6 3 0 64 20 32
2014 Legal services 17 24 16 17 18 7 0 45 38 448
2014 Administration and operations 22 34 10 18 7 10 0 61 28 72
2014 Human resources 44 21 14 3 15 3 0 67 19 31
2014 Financial management 38 26 13 5 6 12 0 72 13 18
2014 Information technology 56 16 8 11 0 8 0 79 12 11
2014 None of the above 13 24 18 6 28 12 0 42 38 49

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 16 26 13 24 18 2 0 43 43 467
2017 Administration and operations 18 46 16 9 10 1 0 65 19 68
2017 Human resources 18 45 16 12 0 9 0 70 13 26
2017 Financial management 25 63 0 12 0 0 0 88 12 17
2017 None of the above 28 39 17 3 13 0 0 67 16 31
2014 Legal services 17 28 17 19 15 3 0 47 35 448
2014 Administration and operations 16 36 16 21 9 3 0 54 30 72
2014 Human resources 24 31 16 17 9 3 0 57 27 31
2014 Financial management 33 56 5 6 0 0 0 88 6 18
2014 Information technology 40 25 27 0 0 8 0 70 0 11
2014 None of the above 6 41 14 11 24 4 0 49 36 49
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 22 33 15 15 14 0 1 56 29 470
2017 Administration and operations 22 34 21 10 11 2 0 57 22 69
2017 Human resources 22 42 12 8 16 0 0 64 24 26
2017 Financial management 36 30 22 12 0 0 0 66 12 17
2017 None of the above 40 25 13 12 9 0 0 66 21 32
2014 Legal services 20 37 14 15 15 0 0 57 30 449
2014 Administration and operations 22 49 10 9 11 0 0 71 20 72
2014 Human resources 28 43 6 10 13 0 0 72 22 31
2014 Financial management 34 21 34 12 0 0 0 54 12 18
2014 Information technology 42 49 8 0 0 0 0 92 0 11
2014 None of the above 25 25 24 10 17 0 0 49 27 49

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 32 40 11 10 5 0 0 73 16 468
2017 Administration and operations 25 36 18 15 4 2 0 62 19 69
2017 Human resources 42 26 19 8 5 0 0 68 13 26
2017 Financial management 40 53 6 0 0 0 0 94 0 17
2017 None of the above 46 32 13 6 0 3 0 81 6 32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 6 15 13 23 25 18 1 26 58 470
2017 Administration and operations 9 16 18 23 14 19 1 31 47 69
2017 Human resources 23 19 12 0 9 32 7 67 14 26
2017 Financial management 13 33 36 6 0 6 6 52 7 17
2017 None of the above 22 13 12 25 6 16 6 45 39 32
2014 Legal services 6 16 19 21 21 16 1 26 51 449
2014 Administration and operations 5 22 16 28 13 14 1 33 48 72
2014 Human resources 17 22 7 9 6 23 16 65 24 31
2014 Financial management 5 45 28 5 6 10 0 56 13 18
2014 Information technology 20 44 20 8 0 8 0 69 9 11
2014 None of the above 10 14 12 22 23 14 4 29 55 49

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 30 33 12 12 11 0 1 65 23 468
2017 Administration and operations 40 37 13 6 4 0 0 77 10 69
2017 Human resources 38 35 12 4 12 0 0 73 15 26
2017 Financial management 24 58 12 6 0 0 0 82 6 17
2017 None of the above 48 33 7 3 9 0 0 81 12 31
2014 Legal services 35 33 11 10 9 0 0 69 20 449
2014 Administration and operations 43 34 6 13 3 1 0 79 16 72
2014 Human resources 48 19 16 6 9 3 0 68 15 31
2014 Financial management 37 40 17 5 0 0 0 77 5 18
2014 Information technology 65 27 0 8 0 0 0 92 8 11
2014 None of the above 39 31 6 9 14 0 0 71 23 49

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 42 21 10 14 6 2 5 68 21 52
2017 Administration and operations 17 38 13 6 13 0 14 64 22 16
2014 Legal services 24 41 7 7 4 6 10 78 14 52
2014 Administration and operations 24 59 0 9 9 0 0 83 17 12
2014 Financial management 9 62 9 0 0 0 19 88 0 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 21 35 11 19 11 3 0 58 31 470
2017 Administration and operations 23 41 10 11 9 3 3 68 21 69
2017 Human resources 57 35 8 0 0 0 0 92 0 26
2017 Financial management 46 36 12 6 0 0 0 82 6 17
2017 None of the above 40 26 16 13 0 6 0 70 13 32
2014 Legal services 22 43 11 16 7 0 0 65 23 449
2014 Administration and operations 27 41 16 9 3 4 0 71 12 72
2014 Human resources 52 26 10 9 3 0 0 78 12 31
2014 Financial management 24 53 24 0 0 0 0 76 0 18
2014 Information technology 33 47 12 8 0 0 0 80 8 11
2014 None of the above 28 23 17 15 11 2 4 55 27 49

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 18 27 13 14 14 13 1 52 33 470
2017 Administration and operations 23 25 11 14 7 16 3 60 26 69
2017 Human resources 61 19 4 8 5 4 0 83 13 26
2017 Financial management 39 31 12 12 0 6 0 75 13 17
2017 None of the above 40 22 19 10 3 6 0 67 13 32
2014 Legal services 20 29 14 14 11 11 0 56 29 449
2014 Administration and operations 27 28 17 10 6 10 3 63 18 72
2014 Human resources 62 6 13 9 6 4 0 70 16 31
2014 Financial management 33 37 13 17 0 0 0 70 17 18
2014 Information technology 45 27 20 0 0 0 8 78 0 11
2014 None of the above 26 24 11 9 22 4 5 55 33 48

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 23 41 9 15 11 0 0 65 26 469
2017 Administration and operations 25 23 10 27 11 0 4 50 39 69
2017 Human resources 38 46 4 13 0 0 0 84 13 26
2017 Financial management 64 24 6 6 0 0 0 88 6 17
2017 None of the above 38 37 15 6 3 0 0 75 9 32
2014 Legal services 23 40 9 18 9 0 0 63 27 449
2014 Administration and operations 23 29 21 14 11 0 1 53 25 72
2014 Human resources 51 30 13 3 3 0 0 81 6 31
2014 Financial management 53 22 0 20 5 0 0 75 25 18
2014 Information technology 36 47 8 8 0 0 0 84 8 11
2014 None of the above 21 38 13 16 13 0 0 59 28 49

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 56 31 5 5 2 0 0 87 8 469
2017 Administration and operations 28 40 25 7 0 0 0 68 7 69
2017 Human resources 53 26 13 8 0 0 0 80 8 26
2017 Financial management 34 54 6 6 0 0 0 88 6 17
2017 None of the above 48 33 13 6 0 0 0 81 6 32
2014 Legal services 51 35 7 5 1 0 0 86 7 448
2014 Administration and operations 39 42 8 9 1 0 0 82 10 71
2014 Human resources 50 40 3 0 7 0 0 90 7 31
2014 Financial management 48 42 5 5 0 0 0 90 5 18
2014 Information technology 67 8 16 8 0 0 0 75 8 11
2014 None of the above 58 27 11 4 0 0 0 85 4 49

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 61 28 4 5 2 0 0 89 8 469
2017 Administration and operations 38 43 13 4 1 0 0 81 6 69
2017 Human resources 60 28 8 4 0 0 0 88 4 26
2017 Financial management 52 42 0 6 0 0 0 94 6 17
2017 None of the above 57 30 7 6 0 0 0 87 6 32
2014 Legal services 57 33 4 4 3 0 0 89 7 449
2014 Administration and operations 47 36 10 4 3 0 0 83 7 72
2014 Human resources 66 18 6 3 7 0 0 84 10 31
2014 Financial management 60 30 10 0 0 0 0 90 0 18
2014 Information technology 67 8 16 8 0 0 0 75 8 11
2014 None of the above 57 37 4 2 0 0 0 94 2 49

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 16 30 12 19 20 2 0 48 40 469
2017 Administration and operations 13 25 26 10 21 4 0 40 33 69
2017 Human resources 35 41 8 8 0 9 0 83 8 26
2017 Financial management 53 30 6 10 0 0 0 84 10 17
2017 None of the above 31 32 19 12 7 0 0 63 18 32
2014 Legal services 15 33 15 20 16 2 0 49 37 448
2014 Administration and operations 23 15 20 20 17 6 0 40 39 72
2014 Human resources 31 43 6 7 13 0 0 75 19 31
2014 Financial management 41 39 13 6 0 0 0 80 6 18
2014 Information technology 36 47 8 0 0 8 0 91 0 11
2014 None of the above 13 30 18 15 19 4 2 45 36 49

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 17 24 11 15 30 2 1 42 46 470
2017 Administration and operations 10 14 20 17 33 3 3 25 54 69
2017 Human resources 16 27 8 15 16 7 11 52 38 26
2017 Financial management 18 34 6 12 22 7 0 56 37 17
2017 None of the above 19 28 19 7 19 3 6 51 28 32
2014 Legal services 15 19 15 18 28 2 3 36 48 447
2014 Administration and operations 14 12 8 23 34 3 6 28 62 72
2014 Human resources 13 27 22 19 19 0 0 40 39 31
2014 Financial management 10 16 18 10 34 0 11 29 50 18
2014 Information technology 20 8 0 44 20 0 8 31 69 11
2014 None of the above 6 22 17 10 33 6 5 32 49 49

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 26 39 11 13 11 0 0 65 24 466
2017 Administration and operations 28 35 16 15 4 0 3 65 19 69
2017 Human resources 52 35 4 4 5 0 0 87 9 26
2017 Financial management 35 35 18 12 0 0 0 70 12 17
2017 None of the above 34 48 15 0 4 0 0 82 4 32
2014 Legal services 19 38 12 16 15 0 0 57 31 449
2014 Administration and operations 17 50 16 13 5 0 0 67 17 71
2014 Human resources 46 41 0 4 9 0 0 87 13 31
2014 Financial management 27 49 17 6 0 0 0 76 6 18
2014 Information technology 56 35 8 0 0 0 0 92 0 11
2014 None of the above 20 42 11 11 13 0 2 64 24 49

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 28 32 18 11 10 1 0 61 21 467
2017 Administration and operations 31 28 25 10 6 0 0 60 16 69
2017 Human resources 46 38 4 8 5 0 0 83 13 26
2017 Financial management 40 42 6 6 6 0 0 82 12 17
2017 None of the above 35 42 18 3 3 0 0 76 6 32
2014 Legal services 26 37 13 14 10 0 0 63 24 447
2014 Administration and operations 32 39 11 13 5 0 0 71 17 71
2014 Human resources 52 22 10 4 12 0 0 75 16 31
2014 Financial management 43 33 24 0 0 0 0 76 0 18
2014 Information technology 67 16 0 16 0 0 0 84 16 11
2014 None of the above 29 35 12 10 13 0 0 64 23 49

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 22 40 13 13 12 0 0 63 25 466
2017 Administration and operations 32 27 19 15 7 0 0 59 22 69
2017 Human resources 45 42 4 4 5 0 0 87 9 26
2017 Financial management 52 30 12 6 0 0 0 82 6 17
2017 None of the above 41 44 3 9 3 0 0 84 12 32
2014 Legal services 25 39 13 13 10 0 0 64 23 448
2014 Administration and operations 22 51 11 13 3 0 0 73 16 72
2014 Human resources 61 19 13 0 6 0 0 81 6 31
2014 Financial management 38 50 7 5 0 0 0 88 5 18
2014 Information technology 84 8 8 0 0 0 0 92 0 11
2014 None of the above 22 33 8 20 15 0 2 56 36 49

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 17 31 22 14 14 3 0 49 28 469
2017 Administration and operations 20 34 17 11 7 7 3 60 21 69
2017 Human resources 41 46 0 4 9 0 0 87 13 26
2017 Financial management 23 59 6 12 0 0 0 82 12 17
2017 None of the above 28 32 27 7 3 3 0 62 10 32

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 28 33 11 14 13 0 1 62 27 469
2017 Administration and operations 33 33 16 10 4 0 4 68 15 69
2017 Human resources 60 19 8 9 0 0 4 82 9 26
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 None of the above 48 25 10 15 3 0 0 73 18 32
2014 Legal services 34 29 12 15 9 0 0 64 24 449
2014 Administration and operations 44 29 11 13 3 0 0 73 15 72
2014 Human resources 55 33 3 9 0 0 0 88 9 31
2014 Financial management 60 29 0 0 6 0 5 93 7 18
2014 Information technology 64 25 12 0 0 0 0 88 0 11
2014 None of the above 35 31 11 8 13 0 2 68 21 49

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 7 14 9 15 41 3 12 24 66 468
2017 Administration and operations 21 24 26 6 14 3 5 49 22 69
2017 Human resources 28 7 15 4 8 0 38 57 19 26
2017 Financial management 43 12 6 0 0 12 28 90 0 17
2017 None of the above 18 21 16 11 13 0 22 50 30 32
2014 Legal services 6 10 9 20 42 1 12 18 72 449
2014 Administration and operations 15 17 12 21 17 1 16 39 46 72
2014 Human resources 10 24 16 7 13 9 21 48 29 31
2014 Financial management 31 34 6 0 6 5 17 84 8 18
2014 Information technology 55 0 16 12 16 0 0 55 28 11
2014 None of the above 8 20 17 11 26 0 18 35 45 49

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 17 33 21 16 11 0 1 51 28 470
2017 Administration and operations 45 35 9 4 7 0 0 80 11 69
2017 Human resources 24 34 38 4 0 0 0 58 4 26
2017 Financial management 36 46 6 12 0 0 0 82 12 17
2017 None of the above 27 47 10 4 9 0 3 77 13 32
2014 Legal services 20 30 21 15 14 0 0 50 30 449
2014 Administration and operations 30 41 17 7 4 0 1 72 11 72
2014 Human resources 37 40 14 7 0 0 3 78 7 31
2014 Financial management 54 34 0 12 0 0 0 88 12 18
2014 Information technology 36 28 35 0 0 0 0 65 0 11
2014 None of the above 38 30 13 13 7 0 0 67 19 49

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 45 23 9 7 9 4 4 74 17 470
2017 Administration and operations 48 22 9 4 7 6 4 77 13 68
2017 Human resources 60 27 0 0 0 9 4 100 0 26
2017 Financial management 94 6 0 0 0 0 0 100 0 17
2017 None of the above 55 25 13 4 0 0 3 83 4 32
2014 Legal services 43 26 10 6 8 3 3 74 15 449
2014 Administration and operations 64 15 3 6 7 4 2 84 13 72
2014 Human resources 74 17 3 3 3 0 0 91 6 31
2014 Financial management 65 23 0 12 0 0 0 88 12 18
2014 Information technology 67 25 0 0 8 0 0 92 8 11
2014 None of the above 42 27 0 6 9 8 9 82 18 49

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Legal services 18 53 29 469
2017 Administration and operations 21 28 50 69
2017 Human resources 38 19 43 26
2017 Financial management 16 37 47 17
2017 None of the above 19 53 28 32
2014 Legal services 16 54 30 447
2014 Administration and operations 21 40 39 72
2014 Human resources 32 28 40 31
2014 Financial management 16 37 47 18
2014 Information technology 44 25 32 11
2014 None of the above 15 48 38 49

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Legal services 8 10 30 34 3 14 83
2017 Administration and operations 7 13 60 7 13 0 15
2017 Human resources 8 0 72 0 0 21 10
2014 Legal services 13 12 21 37 9999 17 70
2014 Administration and operations 17 6 70 0 9999 7 16
2014 Human resources 0 0 82 18 9999 0 10
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 45 35 9 6 4 0 0 80 10 469
2017 Administration and operations 40 40 16 3 0 1 0 81 3 69
2017 Human resources 49 35 12 0 5 0 0 83 5 26
2017 Financial management 58 36 6 0 0 0 0 94 0 17
2017 None of the above 49 42 10 0 0 0 0 90 0 32
2014 Legal services 41 37 11 6 4 1 0 79 10 449
2014 Administration and operations 40 46 10 1 3 0 0 86 4 72
2014 Human resources 61 17 13 3 6 0 0 78 9 31
2014 Financial management 49 46 0 5 0 0 0 95 5 18
2014 Information technology 59 41 0 0 0 0 0 100 0 11
2014 None of the above 35 53 6 6 0 0 0 88 6 49

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 21 36 22 11 8 1 1 58 20 467
2017 Administration and operations 22 41 19 14 3 1 0 64 17 69
2017 Human resources 50 22 20 4 4 0 0 72 8 26
2017 Financial management 37 51 12 0 0 0 0 88 0 17
2017 None of the above 36 39 16 3 6 0 0 75 9 31
2014 Legal services 24 40 19 9 6 2 0 66 15 449
2014 Administration and operations 27 35 23 10 1 4 0 65 12 72
2014 Human resources 42 36 6 10 6 0 0 78 16 31
2014 Financial management 46 38 10 0 0 5 0 89 0 18
2014 Information technology 65 16 11 8 0 0 0 81 8 11
2014 None of the above 12 38 22 6 15 6 0 54 23 49

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 4 14 26 30 21 2 3 54 19 467
2017 Administration and operations 11 16 36 22 9 3 3 33 29 69
2017 Human resources 8 17 39 25 12 0 0 37 25 26
2017 Financial management 6 18 41 29 6 0 0 35 25 17
2017 None of the above 3 21 16 35 18 0 6 57 26 32
2014 Legal services 7 16 32 27 15 1 4 44 23 446
2014 Administration and operations 8 23 27 21 17 0 4 39 33 72
2014 Human resources 14 30 22 25 10 0 0 35 44 31
2014 Financial management 0 22 40 23 15 0 0 38 22 18
2014 Information technology 11 0 49 20 20 0 0 40 11 11
2014 None of the above 11 14 32 21 13 0 9 38 27 49

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 6 13 23 29 25 3 3 56 19 468
2017 Administration and operations 9 14 25 20 22 5 6 47 26 68
2017 Human resources 5 8 46 12 22 0 8 36 14 26
2017 Financial management 6 6 25 40 22 0 0 62 12 17
2017 None of the above 3 6 24 30 28 3 6 64 10 32
2014 Legal services 8 14 27 28 20 2 2 50 23 447
2014 Administration and operations 10 11 21 28 20 3 7 54 23 72
2014 Human resources 3 13 13 25 32 7 7 66 18 31
2014 Financial management 0 5 12 57 20 6 0 82 6 18
2014 Information technology 8 8 35 0 48 0 0 48 16 11
2014 None of the above 11 8 21 35 14 2 9 54 22 49

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 8 18 30 24 14 2 3 40 28 468
2017 Administration and operations 12 15 28 22 14 5 4 39 30 69
2017 Human resources 0 5 27 23 33 0 12 64 6 26
2017 Financial management 0 6 42 48 4 0 0 53 6 17
2017 None of the above 9 3 36 19 18 9 6 44 15 32
2014 Legal services 16 21 27 21 12 0 3 34 38 447
2014 Administration and operations 10 24 33 15 17 0 1 33 34 72
2014 Human resources 14 9 30 28 19 0 0 47 23 31
2014 Financial management 5 24 28 28 15 0 0 43 29 18
2014 Information technology 0 19 25 8 36 0 12 51 22 11
2014 None of the above 17 13 28 17 12 2 11 34 34 49

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 5 12 29 32 19 1 3 53 17 466
2017 Administration and operations 1 14 25 32 21 3 3 57 17 67
2017 Human resources 0 4 28 34 30 0 4 67 4 26
2017 Financial management 0 0 22 54 24 0 0 78 0 17
2017 None of the above 0 16 25 30 19 6 3 54 18 31
2014 Legal services 3 12 30 38 15 0 3 54 15 447
2014 Administration and operations 2 10 24 37 24 0 3 63 13 72
2014 Human resources 4 13 16 50 17 0 0 67 16 31
2014 Financial management 0 6 18 50 26 0 0 76 6 18
2014 Information technology 0 0 47 25 28 0 0 53 0 11
2014 None of the above 8 11 32 15 28 0 6 46 20 49

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 17 20 29 20 10 2 3 31 38 468
2017 Administration and operations 13 23 16 26 14 3 4 44 39 68
2017 Human resources 9 15 46 10 12 0 8 24 26 26
2017 Financial management 6 18 28 31 11 0 6 45 25 17
2017 None of the above 6 25 19 19 16 0 15 41 36 32
2014 Legal services 19 25 29 16 8 1 2 25 45 447
2014 Administration and operations 13 18 30 22 14 0 3 37 32 72
2014 Human resources 11 18 19 25 19 7 0 48 31 31
2014 Financial management 0 12 39 35 15 0 0 50 12 18
2014 Information technology 11 25 25 12 28 0 0 40 35 11
2014 None of the above 17 24 25 14 17 0 2 33 42 48

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 10 15 27 24 17 4 4 44 27 468
2017 Administration and operations 12 14 28 23 13 8 4 40 29 68
2017 Human resources 17 35 34 14 0 0 0 14 52 26
2017 Financial management 0 6 36 47 10 0 0 57 6 17
2017 None of the above 3 7 28 24 16 0 22 51 12 31
2014 Legal services 11 14 25 29 15 3 4 47 27 446
2014 Administration and operations 10 15 18 32 17 3 6 54 26 71
2014 Human resources 0 9 17 37 30 0 7 72 10 31
2014 Financial management 0 0 13 46 41 0 0 87 0 18
2014 Information technology 0 8 25 11 56 0 0 67 8 11
2014 None of the above 11 12 14 28 16 6 11 54 28 47

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 10 19 36 18 10 3 3 30 32 468
2017 Administration and operations 9 19 31 14 14 7 6 33 31 69
2017 Human resources 0 0 52 19 29 0 0 48 0 26
2017 Financial management 6 6 54 24 10 0 0 34 12 17
2017 None of the above 3 13 25 20 21 3 15 50 20 32
2014 Legal services 18 21 32 17 8 1 2 26 40 447
2014 Administration and operations 11 22 27 24 11 0 4 37 35 71
2014 Human resources 19 10 22 29 20 0 0 48 29 31
2014 Financial management 0 18 38 34 10 0 0 44 18 18
2014 Information technology 0 19 36 8 25 0 12 37 22 11
2014 None of the above 13 17 28 14 18 2 8 36 33 49

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 28 30 10 15 15 1 1 59 31 470
2017 Administration and operations 30 34 14 16 6 0 0 64 22 69
2017 Human resources 77 12 0 12 0 0 0 88 12 26
2017 Financial management 52 24 18 6 0 0 0 76 6 17
2017 None of the above 44 34 10 6 6 0 0 78 12 32
2014 Legal services 30 31 10 13 14 1 0 62 27 448
2014 Administration and operations 34 31 8 11 14 1 0 66 25 72
2014 Human resources 47 38 3 3 9 0 0 85 12 31
2014 Financial management 46 12 24 13 0 5 0 61 14 18
2014 Information technology 48 35 8 8 0 0 0 84 8 11
2014 None of the above 30 29 4 11 19 7 0 63 33 49

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 33 39 8 10 8 1 0 73 19 469
2017 Administration and operations 33 36 11 12 7 1 0 70 19 69
2017 Human resources 65 22 4 4 5 0 0 87 9 26
2017 Financial management 69 19 6 6 0 0 0 88 6 17
2017 None of the above 40 36 9 9 6 0 0 76 15 32
2014 Legal services 35 39 8 13 5 0 0 73 19 449
2014 Administration and operations 35 35 11 14 6 0 0 69 19 72
2014 Human resources 63 22 0 6 9 0 0 85 15 31
2014 Financial management 31 51 18 0 0 0 0 82 0 18
2014 Information technology 28 64 0 8 0 0 0 92 8 11
2014 None of the above 31 40 10 9 8 2 0 72 18 49

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 30 30 19 6 8 7 0 64 15 470
2017 Administration and operations 27 44 23 0 3 3 0 73 3 69
2017 Human resources 49 31 8 4 0 9 0 87 4 26
2017 Financial management 49 45 0 6 0 0 0 94 6 17
2017 None of the above 46 23 18 6 0 6 0 74 7 32
2014 Legal services 39 30 18 5 3 4 0 73 9 448
2014 Administration and operations 33 32 22 3 1 8 0 71 5 72
2014 Human resources 50 25 9 10 3 3 0 78 13 31
2014 Financial management 42 46 12 0 0 0 0 88 0 18
2014 Information technology 65 27 0 0 0 8 0 100 0 11
2014 None of the above 35 31 18 0 4 10 2 75 5 49

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 30 36 14 11 7 2 0 68 18 470
2017 Administration and operations 35 52 10 0 1 1 0 88 1 69
2017 Human resources 38 42 8 4 0 9 0 87 4 26
2017 Financial management 42 46 0 6 0 6 0 94 6 17
2017 None of the above 40 47 3 7 0 3 0 90 7 32
2014 Legal services 38 34 13 7 6 2 0 74 13 449
2014 Administration and operations 36 43 15 1 1 3 0 81 3 72
2014 Human resources 60 16 13 9 3 0 0 75 12 31
2014 Financial management 41 52 6 0 0 0 0 94 0 18
2014 Information technology 65 27 0 0 0 8 0 100 0 11
2014 None of the above 28 31 26 2 6 7 0 63 9 49

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 43 34 7 7 8 0 0 77 15 469
2017 Administration and operations 39 47 10 3 1 0 0 86 4 69
2017 Human resources 61 26 0 13 0 0 0 87 13 26
2017 Financial management 66 34 0 0 0 0 0 100 0 17
2017 None of the above 44 46 7 3 0 0 0 90 3 32
2014 Legal services 47 34 6 6 6 0 0 82 12 447
2014 Administration and operations 54 37 7 1 1 0 0 90 3 72
2014 Human resources 66 16 7 0 12 0 0 81 12 31
2014 Financial management 53 41 6 0 0 0 0 94 0 18
2014 Information technology 73 27 0 0 0 0 0 100 0 11
2014 None of the above 34 43 6 4 13 0 0 77 17 49

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 17 26 15 16 17 4 4 47 37 470
2017 Administration and operations 16 31 10 21 14 3 4 51 39 69
2017 Human resources 30 20 15 15 0 7 12 62 19 26
2017 Financial management 33 30 19 6 0 0 12 72 7 17
2017 None of the above 34 25 13 19 9 0 0 60 28 32
2014 Legal services 21 28 14 16 16 3 2 52 33 448
2014 Administration and operations 20 40 15 11 13 1 0 60 24 72
2014 Human resources 40 25 3 9 15 0 7 71 26 31
2014 Financial management 26 28 17 20 0 5 5 60 22 18
2014 Information technology 34 49 8 8 0 0 0 84 8 11
2014 None of the above 28 20 8 17 19 4 5 52 39 48

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 51 36 7 4 1 2 0 89 5 467
2017 Administration and operations 42 38 14 3 1 1 0 82 4 69
2017 Human resources 74 26 0 0 0 0 0 100 0 26
2017 Financial management 47 40 6 0 0 6 0 93 0 17
2017 None of the above 56 31 4 0 0 9 0 96 0 32
2014 Legal services 64 27 5 2 0 2 0 92 2 449
2014 Administration and operations 49 39 3 4 1 4 0 91 6 72
2014 Human resources 45 26 13 3 6 7 0 77 10 31
2014 Financial management 49 33 18 0 0 0 0 82 0 18
2014 Information technology 45 47 8 0 0 0 0 92 0 11
2014 None of the above 41 37 8 8 2 4 0 82 10 49

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 42 32 10 8 6 2 1 75 15 467
2017 Administration and operations 34 37 11 6 4 5 3 77 11 69
2017 Human resources 58 22 8 7 0 5 0 84 8 26
2017 Financial management 41 34 6 18 0 0 0 76 18 17
2017 None of the above 40 51 6 0 0 0 3 94 0 32
2014 Legal services 53 29 6 7 3 1 1 84 10 449
2014 Administration and operations 45 39 7 6 3 0 0 84 8 72
2014 Human resources 57 30 3 10 0 0 0 87 10 31
2014 Financial management 26 42 22 10 0 0 0 68 10 18
2014 Information technology 56 25 19 0 0 0 0 81 0 11
2014 None of the above 35 35 14 2 6 8 0 76 9 49

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 31 30 15 10 8 5 0 64 20 468
2017 Administration and operations 20 26 28 9 3 14 0 54 13 69
2017 Human resources 34 27 0 19 4 17 0 73 27 26
2017 Financial management 13 52 6 12 6 12 0 73 20 17
2017 None of the above 37 32 25 0 0 6 0 73 0 32
2014 Legal services 37 35 12 8 5 3 0 74 13 449
2014 Administration and operations 25 35 17 13 3 8 0 65 17 72
2014 Human resources 25 31 23 16 6 0 0 55 22 31
2014 Financial management 31 18 24 12 5 10 0 55 19 18
2014 Information technology 36 16 31 16 0 0 0 53 16 11
2014 None of the above 12 37 23 10 12 4 2 53 23 49

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 11 19 14 19 23 13 2 35 49 468
2017 Administration and operations 22 20 20 19 9 9 3 47 31 69
2017 Human resources 23 15 16 15 8 20 4 49 31 26
2017 Financial management 13 33 0 12 0 30 13 79 21 17
2017 None of the above 26 25 19 6 21 3 0 52 28 32
2014 Legal services 15 19 13 21 19 10 2 39 46 449
2014 Administration and operations 15 30 13 20 15 6 2 49 38 72
2014 Human resources 26 24 9 16 15 6 4 55 35 31
2014 Financial management 31 20 29 10 5 5 0 53 16 18
2014 Information technology 36 25 0 0 19 20 0 76 24 11
2014 None of the above 15 25 11 20 19 8 2 44 43 49

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 25 49 4 16 7 0 0 74 22 469
2017 Administration and operations 40 34 9 12 6 0 0 74 17 69
2017 Human resources 57 39 4 0 0 0 0 96 0 26
2017 Financial management 88 6 0 6 0 0 0 94 6 17
2017 None of the above 36 57 3 4 0 0 0 93 4 32
2014 Legal services 25 46 6 16 6 0 0 71 22 449
2014 Administration and operations 36 48 6 6 3 1 0 85 9 72
2014 Human resources 69 19 9 3 0 0 0 88 3 31
2014 Financial management 53 41 0 5 0 0 0 95 5 18
2014 Information technology 40 52 8 0 0 0 0 92 0 11
2014 None of the above 30 46 2 16 6 0 0 76 22 49

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 36 37 6 13 8 0 0 73 21 470
2017 Administration and operations 40 30 10 13 7 0 0 70 20 69
2017 Human resources 53 27 4 16 0 0 0 80 16 26
2017 Financial management 52 31 0 12 6 0 0 82 18 17
2017 None of the above 59 25 6 7 4 0 0 84 10 32
2014 Legal services 41 37 5 9 7 0 0 79 16 449
2014 Administration and operations 40 39 7 8 6 0 0 79 14 72
2014 Human resources 56 32 3 3 6 0 0 88 9 31
2014 Financial management 39 31 0 12 18 0 0 71 29 18
2014 Information technology 53 31 0 16 0 0 0 84 16 11
2014 None of the above 39 36 8 8 9 0 0 75 17 49

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 40 39 7 8 5 0 1 79 14 468
2017 Administration and operations 45 40 9 4 1 0 0 86 6 69
2017 Human resources 69 19 4 4 5 0 0 87 9 26
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 None of the above 54 34 10 3 0 0 0 88 3 32
2014 Legal services 47 35 6 9 4 0 0 81 13 449
2014 Administration and operations 46 43 6 6 0 0 0 89 6 72
2014 Human resources 70 23 3 3 0 0 0 94 3 30
2014 Financial management 78 17 0 5 0 0 0 95 5 18
2014 Information technology 53 36 11 0 0 0 0 89 0 11
2014 None of the above 34 40 8 11 7 0 0 74 17 49

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 76 17 2 3 1 1 1 94 4 470
2017 Administration and operations 78 16 1 1 0 1 1 97 1 69
2017 Human resources 81 15 5 0 0 0 0 95 0 26
2017 Financial management 81 19 0 0 0 0 0 100 0 17
2017 None of the above 71 13 7 10 0 0 0 83 10 32
2014 Legal services 74 17 3 4 2 0 1 92 5 449
2014 Administration and operations 81 15 2 1 1 0 0 96 2 72
2014 Human resources 79 21 0 0 0 0 0 100 0 31
2014 Financial management 72 28 0 0 0 0 0 100 0 18
2014 Information technology 92 8 0 0 0 0 0 100 0 11
2014 None of the above 62 24 4 4 0 2 4 91 4 49

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 70 17 5 4 2 0 1 88 7 466
2017 Administration and operations 70 20 3 0 1 0 5 95 2 69
2017 Human resources 61 19 8 7 5 0 0 80 12 26
2017 Financial management 46 36 6 12 0 0 0 82 12 17
2017 None of the above 65 19 0 7 9 0 0 83 17 32
2014 Legal services 74 13 4 5 3 0 1 88 8 447
2014 Administration and operations 66 18 7 7 1 0 1 85 8 71
2014 Human resources 48 36 9 7 0 0 0 84 7 31
2014 Financial management 57 27 5 5 5 0 0 84 10 18
2014 Information technology 73 8 11 8 0 0 0 81 8 11
2014 None of the above 62 20 4 6 4 2 2 86 10 49

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 71 11 7 3 4 0 3 85 7 469
2017 Administration and operations 71 16 7 0 0 0 6 92 0 69
2017 Human resources 77 15 5 3 0 0 0 92 3 26
2017 Financial management 69 25 0 6 0 0 0 94 6 17
2017 None of the above 68 13 7 6 4 0 3 83 10 32
2014 Legal services 73 8 7 3 3 1 4 86 7 449
2014 Administration and operations 74 16 3 4 0 0 3 93 4 72
2014 Human resources 65 16 10 6 3 0 0 81 9 31
2014 Financial management 68 22 10 0 0 0 0 90 0 18
2014 Information technology 92 8 0 0 0 0 0 100 0 11
2014 None of the above 52 12 8 4 9 4 12 75 15 49

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 80 8 5 0 2 1 4 93 2 469
2017 Administration and operations 87 10 0 1 0 0 1 99 1 69
2017 Human resources 81 16 0 3 0 0 0 97 3 26
2017 Financial management 94 6 0 0 0 0 0 100 0 17
2017 None of the above 83 13 0 0 4 0 0 96 4 32
2014 Legal services 80 8 3 1 3 0 5 92 4 449
2014 Administration and operations 88 6 4 0 0 0 3 96 0 72
2014 Human resources 78 3 0 7 13 0 0 81 19 31
2014 Financial management 83 12 0 0 0 0 5 100 0 18
2014 Information technology 100 0 0 0 0 0 0 100 0 11
2014 None of the above 70 6 4 6 6 0 7 82 13 49

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 63 14 10 4 2 1 6 83 6 470
2017 Administration and operations 63 23 6 0 1 0 7 92 2 69
2017 Human resources 62 30 5 3 0 0 0 92 3 26
2017 Financial management 57 31 0 6 0 6 0 94 6 17
2017 None of the above 73 7 10 4 0 3 4 85 4 32
2014 Legal services 65 12 9 2 4 1 7 84 6 449
2014 Administration and operations 65 15 11 4 0 0 4 84 4 72
2014 Human resources 48 36 10 0 3 3 0 86 3 31
2014 Financial management 79 10 5 0 0 0 5 95 0 18
2014 Information technology 53 35 12 0 0 0 0 88 0 11
2014 None of the above 47 12 6 6 6 2 20 76 16 49

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 67 15 7 3 2 3 3 87 5 469
2017 Administration and operations 66 15 4 0 1 3 11 93 2 69
2017 Human resources 84 7 8 0 0 0 0 92 0 26
2017 Financial management 76 18 0 0 0 0 6 100 0 17
2017 None of the above 74 13 7 4 3 0 0 87 6 32
2014 Legal services 64 16 8 3 3 2 4 85 7 448
2014 Administration and operations 63 18 11 0 0 7 1 88 0 72
2014 Human resources 76 13 7 3 0 0 0 90 3 31
2014 Financial management 66 29 0 0 0 0 5 100 0 18
2014 Information technology 56 44 0 0 0 0 0 100 0 11
2014 None of the above 50 16 15 2 4 4 9 76 7 49

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 22 78 470
2017 Administration and operations 29 71 69
2017 None of the above 18 82 32
2014 Legal services 20 80 446
2014 Administration and operations 24 76 71
2014 Human resources 35 65 31
2014 Financial management 0 100 18
2014 None of the above 14 86 49

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Legal services 59 105
2017 Administration and operations 63 19
2014 Legal services 65 89
2014 Administration and operations 52 17
2014 Human resources 50 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 58 105
2017 Administration and operations 48 19
2014 Legal services 54 89
2014 Administration and operations 53 17
2014 Human resources 53 11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Legal services 8 105
2017 Administration and operations 0 19
2014 Legal services 6 89
2014 Administration and operations 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 19
2014 Legal services 0 89
2014 Administration and operations 0 17
2014 Human resources 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 105
2014 Administration and operations 0 17
2014 Human resources 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Legal services 15 105
2014 Legal services 9 89
2014 Administration and operations 0 17
2014 Human resources 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 17
2014 Human resources 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Legal services 55 105
2017 Administration and operations 26 19
2014 Legal services 53 89
2014 Administration and operations 41 17
2014 Human resources 51 11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Legal services 41 105
2017 Administration and operations 32 19
2014 Legal services 41 89
2014 Administration and operations 36 17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Legal services 42 105
2017 Administration and operations 32 19
2014 Legal services 48 89
2014 Administration and operations 47 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Legal services 38 105
2017 Administration and operations 36 19
2014 Legal services 37 89
2014 Human resources 72 11

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Legal services 31 105
2014 Legal services 36 89
2014 Administration and operations 41 17

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Legal services 62 105
2017 Administration and operations 57 19
2014 Legal services 53 89

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Legal services 48 105
2014 Legal services 38 89
2014 Human resources 61 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 19
2014 Administration and operations 0 17
2014 Human resources 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Legal services 18 105
2014 Legal services 11 89
2014 Administration and operations 0 17

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 105
2017 Administration and operations 0 19
2014 Legal services 12 89

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Legal services 50 105
2017 Administration and operations 32 19
2014 Legal services 47 89

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Legal services 32 105
2017 Administration and operations 26 19
2014 Legal services 44 89
2014 Administration and operations 29 17

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 105
2014 Legal services 14 89

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 59 105
2017 Administration and operations 47 19
2014 Legal services 61 89
2014 Administration and operations 82 17
2014 Human resources 73 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Legal services 31 105
2014 Legal services 32 89

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Legal services 8 105
2017 Administration and operations 0 19
2014 Legal services 13 89

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Legal services 25 105
2014 Legal services 17 89
2014 Human resources 0 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Legal services 12 105
2017 Administration and operations 0 19
2014 Legal services 7 89

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 8 105
2017 Administration and operations 0 19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Legal services 16 105
2014 Legal services 6 89

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 15 105
2014 Legal services 8 89

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Legal services 19 105
2017 Administration and operations 27 19
2014 Legal services 25 89

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 96
2014 Legal services 14 85

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Legal services 15 96
2014 Legal services 16 85
2014 Administration and operations 36 14

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 96
2014 Legal services 11 85

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 96
2014 Legal services 8 85

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Legal services 17 96
2017 Administration and operations 31 19
2014 Legal services 13 85

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Legal services 7 85
2014 Administration and operations 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 5 96
2014 Administration and operations 0 14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 96
2014 Legal services 6 85

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Legal services 18 96
2014 Legal services 17 85
2014 Administration and operations 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Legal services 34 96
2014 Legal services 32 85

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 15 96
2017 Administration and operations 0 19
2014 Legal services 12 85

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 46 96
2017 Administration and operations 31 19
2014 Legal services 46 85
2014 Administration and operations 36 14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 59 96
2017 Administration and operations 36 19
2014 Legal services 58 85
2014 Administration and operations 35 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 19

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 96
2014 Legal services 8 85

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 95 5 104
2017 Administration and operations 100 0 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 11 16 17 10 13 26 8 40 35 470
2017 Administration and operations 13 20 26 7 9 22 5 44 21 69
2017 Human resources 26 15 8 15 0 36 0 64 24 26
2017 Financial management 16 29 0 6 0 24 25 88 12 17
2017 None of the above 16 31 16 13 3 13 9 60 20 32
2014 Legal services 11 14 20 10 9 30 5 39 30 448
2014 Administration and operations 18 19 22 8 13 19 1 46 26 72
2014 Human resources 7 24 10 9 15 35 0 48 37 31
2014 Financial management 23 17 6 0 0 37 17 86 0 18
2014 Information technology 8 28 16 0 0 47 0 69 0 11
2014 None of the above 6 19 23 9 8 30 4 38 26 49

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 23 34 18 7 9 8 1 62 17 470
2017 Administration and operations 21 48 20 3 3 6 0 73 6 69
2017 Human resources 42 30 15 4 0 9 0 79 4 26
2017 Financial management 47 35 12 0 0 6 0 87 0 17
2017 None of the above 37 23 18 12 3 3 3 64 16 32
2014 Legal services 21 23 23 9 8 14 1 53 21 447
2014 Administration and operations 22 27 22 11 5 13 0 56 19 72
2014 Human resources 40 19 3 3 19 16 0 71 26 31
2014 Financial management 33 22 19 0 0 26 0 74 0 18
2014 Information technology 32 35 16 0 0 16 0 80 0 11
2014 None of the above 16 26 21 8 6 23 0 55 18 49

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 11 89 467
2017 Administration and operations 7 93 69
2017 Financial management 0 100 17
2014 Legal services 8 92 449
2014 Information technology 0 100 11

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Legal services 38 49
2014 Legal services 33 36

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 86 49
2014 Legal services 81 36

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49
2014 Legal services 0 36

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 49

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Legal services 16 49
2014 Legal services 14 36

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Legal services 12 49

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Legal services 19 49
2014 Legal services 14 36

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Legal services 40 49
2014 Legal services 42 36

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 49
2014 Legal services 14 36

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Legal services 33 49
2014 Legal services 37 36

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Legal services 23 49
2014 Legal services 14 36

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 49
2014 Legal services 0 36

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 17 49

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 32 49
2014 Legal services 36 36

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Legal services 23 49
2014 Legal services 22 36

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Legal services 24 49
2014 Legal services 22 36

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Legal services 58 49
2014 Legal services 52 36

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Legal services 15 45

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Legal services 0 34

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Legal services 0 34

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 45

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Legal services 38 45
2014 Legal services 38 34

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 45
2014 Legal services 18 34

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 52 45
2014 Legal services 47 34

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 71 45
2014 Legal services 65 34

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 45

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 45

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 98 2 49

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 11 12 21 4 7 36 9 42 20 468
2017 Administration and operations 16 23 25 3 1 23 9 57 6 69
2017 Human resources 34 4 12 4 0 36 11 71 7 26
2017 Financial management 22 23 0 0 0 18 37 100 0 17
2017 None of the above 22 16 21 13 3 22 3 51 21 32
2014 Legal services 11 13 24 4 4 39 6 43 15 448
2014 Administration and operations 16 15 22 4 1 33 7 53 9 72
2014 Human resources 17 16 7 6 3 47 4 68 18 31
2014 Financial management 21 5 20 0 0 43 12 57 0 18
2014 Information technology 28 8 25 0 0 39 0 60 0 11
2014 None of the above 10 12 27 4 6 34 6 37 18 49

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 25 31 19 4 7 13 2 65 13 466
2017 Administration and operations 27 33 24 4 1 8 3 67 6 68
2017 Human resources 45 19 12 8 0 17 0 77 9 26
2017 Financial management 41 48 6 6 0 0 0 88 6 17
2017 None of the above 40 22 25 0 0 13 0 72 0 32
2014 Legal services 27 26 19 4 4 19 1 66 11 447
2014 Administration and operations 22 30 17 4 1 20 5 70 7 72
2014 Human resources 36 22 7 0 10 26 0 78 13 31
2014 Financial management 38 22 24 0 0 16 0 71 0 18
2014 Information technology 40 27 16 0 0 16 0 80 0 11
2014 None of the above 32 14 27 2 6 16 2 57 10 49

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 18 82 468
2017 Administration and operations 14 86 69
2017 Human resources 44 56 26
2017 None of the above 25 75 32
2014 Legal services 14 86 449
2014 Administration and operations 9 91 72
2014 Human resources 32 68 31

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 77 23 86
2017 Administration and operations 50 50 10
2017 Human resources 91 9 11
2014 Legal services 75 25 65
2014 Human resources 91 9 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 44 28 5 13 9 1 0 73 22 66
2017 Human resources 49 32 10 10 0 0 0 81 10 10
2014 Legal services 57 25 6 8 2 2 0 83 11 49

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 19 54 7 10 5 1 4 77 16 469
2017 Administration and operations 22 49 17 6 3 1 3 73 9 69
2017 Human resources 16 24 4 4 0 0 52 84 8 26
2017 Financial management 24 59 6 0 0 6 4 93 0 17
2017 None of the above 34 44 3 4 0 7 9 92 4 32
2014 Legal services 22 53 11 8 3 1 3 78 11 449
2014 Administration and operations 24 58 7 4 3 1 2 85 7 72
2014 Human resources 39 16 7 7 0 4 27 79 11 31
2014 Financial management 22 63 10 0 0 0 5 89 0 18
2014 Information technology 28 45 11 8 0 0 8 79 9 11
2014 None of the above 15 53 4 8 4 2 14 81 14 49

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 7 19 18 19 14 20 4 34 43 466
2017 Administration and operations 9 20 30 10 4 18 10 40 20 69
2017 Human resources 23 11 8 12 0 20 27 64 22 26
2017 Financial management 10 13 18 0 0 36 23 56 0 17
2017 None of the above 13 12 40 0 6 20 9 35 9 31
2014 Legal services 4 20 26 15 9 24 3 33 32 447
2014 Administration and operations 4 24 24 4 6 28 11 45 16 72
2014 Human resources 15 4 38 0 4 25 15 31 7 31
2014 Financial management 10 19 5 6 0 44 15 72 15 18
2014 Information technology 12 8 16 0 0 47 16 55 0 11
2014 None of the above 8 28 22 2 10 16 13 51 18 49

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 27 29 15 4 4 16 4 70 11 469
2017 Administration and operations 30 36 19 6 1 9 0 72 8 69
2017 Human resources 36 12 8 4 0 3 37 81 6 26
2017 Financial management 55 30 0 0 0 6 9 100 0 17
2017 None of the above 53 22 10 0 0 7 9 88 0 32
2014 Legal services 30 32 15 5 2 14 3 74 8 447
2014 Administration and operations 39 28 13 3 1 14 2 80 5 72
2014 Human resources 49 10 7 0 3 8 24 86 4 31
2014 Financial management 37 39 7 0 0 12 5 92 0 18
2014 Information technology 67 8 0 8 0 8 8 90 10 11
2014 None of the above 31 21 21 2 6 5 14 63 10 49

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 21 29 14 8 8 16 4 62 20 469
2017 Administration and operations 32 37 19 1 0 12 0 77 2 69
2017 Human resources 27 9 4 4 0 15 41 82 9 26
2017 Financial management 59 30 0 0 0 6 4 100 0 17
2017 None of the above 39 35 14 0 0 7 6 84 0 32
2014 Legal services 22 31 17 9 4 14 3 64 15 447
2014 Administration and operations 34 30 17 1 1 14 2 76 3 72
2014 Human resources 46 10 7 0 0 14 24 89 0 31
2014 Financial management 43 34 7 0 0 12 5 92 0 18
2014 Information technology 48 35 0 0 0 8 8 100 0 11
2014 None of the above 14 25 21 4 9 15 12 53 18 49
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 46 26 7 9 10 1 1 73 19 470
2017 Administration and operations 46 31 7 9 4 3 0 79 13 69
2017 Human resources 70 19 4 0 8 0 0 88 8 26
2017 Financial management 70 30 0 0 0 0 0 100 0 17
2017 None of the above 66 26 3 6 0 0 0 91 6 32

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 52 22 10 6 7 2 1 77 13 470
2017 Administration and operations 47 33 10 7 3 0 0 80 10 69
2017 Human resources 57 23 8 4 8 0 0 81 12 26
2017 Financial management 76 18 0 6 0 0 0 94 6 17
2017 None of the above 65 26 3 3 0 3 0 94 3 32

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 16 37 16 15 13 4 0 55 29 468
2017 Administration and operations 19 45 15 13 3 6 0 67 17 69
2017 Human resources 18 34 23 12 4 9 0 58 17 26
2017 Financial management 13 59 10 12 6 0 0 72 18 17
2017 None of the above 31 41 20 6 0 3 0 74 6 32

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 13 34 16 18 17 2 0 48 36 470
2017 Administration and operations 12 38 17 23 7 3 0 51 31 69
2017 Human resources 18 30 31 0 13 4 4 52 14 26
2017 Financial management 25 59 4 12 0 0 0 84 12 17
2017 None of the above 18 42 18 12 7 3 0 62 19 32

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 20 24 21 17 17 0 1 44 34 468
2017 Administration and operations 16 22 17 19 17 1 7 41 40 69
2017 Human resources 41 19 20 15 0 0 4 63 16 26
2017 Financial management 12 35 18 6 10 0 18 58 20 17
2017 None of the above 23 31 9 13 18 3 3 57 33 32

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 7 19 27 24 21 0 0 27 46 469
2017 Administration and operations 17 34 19 17 10 0 3 53 28 69
2017 Human resources 12 10 50 24 5 0 0 22 29 26
2017 Financial management 11 37 30 18 4 0 0 48 22 17
2017 None of the above 21 16 31 18 13 0 0 38 31 32

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 21 31 25 10 9 0 3 54 19 465
2017 Administration and operations 24 35 21 10 4 1 4 63 15 69
2017 Human resources 37 26 19 13 4 0 0 64 17 26
2017 Financial management 24 41 22 6 0 0 6 70 6 17
2017 None of the above 38 19 18 18 4 0 3 59 22 32

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 12 22 25 15 24 1 1 35 39 468
2017 Administration and operations 18 26 16 23 13 0 4 46 37 68
2017 Human resources 11 27 34 12 13 0 3 39 26 26
2017 Financial management 11 37 24 24 4 0 0 48 28 17
2017 None of the above 21 19 23 18 15 4 0 42 34 32

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 21 22 22 14 16 1 5 45 32 468
2017 Administration and operations 40 28 6 1 4 6 14 85 7 69
2017 Human resources 37 15 11 16 0 0 20 66 20 26
2017 Financial management 43 51 6 0 0 0 0 94 0 17
2017 None of the above 40 19 17 6 4 0 15 70 11 32

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 16 25 28 17 15 0 0 41 32 469
2017 Administration and operations 40 26 19 10 3 0 1 67 14 66
2017 Human resources 45 38 9 4 4 0 0 84 8 26
2017 Financial management 30 40 12 12 6 0 0 70 18 17
2017 None of the above 23 28 23 20 3 3 0 53 23 31

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 27 29 22 12 9 0 1 56 21 469
2017 Administration and operations 33 35 17 8 3 0 5 71 11 65
2017 Human resources 48 23 12 4 0 5 8 82 4 26
2017 Financial management 23 43 24 10 0 0 0 66 10 17
2017 None of the above 35 30 28 4 0 0 3 67 4 31

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 38 32 16 8 5 1 1 72 12 469
2017 Administration and operations 31 28 23 9 6 0 3 61 16 66
2017 Human resources 23 29 33 12 0 0 3 54 12 26
2017 Financial management 18 70 12 0 0 0 0 88 0 17
2017 None of the above 35 26 20 14 3 0 3 62 17 31

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 42 31 14 6 6 0 1 74 12 470
2017 Administration and operations 28 35 14 13 6 0 5 66 20 65
2017 Human resources 38 27 8 12 12 0 3 67 25 26
2017 Financial management 29 53 12 6 0 0 0 82 6 17
2017 None of the above 47 22 12 10 3 0 6 73 14 31

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 32 35 21 8 4 1 1 68 11 469
2017 Administration and operations 27 33 20 12 3 0 5 63 16 65
2017 Human resources 38 19 12 17 12 0 3 58 30 26
2017 Financial management 54 30 0 16 0 0 0 84 16 17
2017 None of the above 42 23 16 13 3 0 3 67 17 31

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 50 24 14 6 5 0 1 75 11 469
2017 Administration and operations 58 19 9 10 1 1 1 79 12 68
2017 Human resources 77 8 8 0 4 0 4 88 4 26
2017 Financial management 58 36 0 6 0 0 0 94 6 17
2017 None of the above 66 24 9 0 0 0 0 91 0 32

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 68 13 6 5 5 0 2 83 11 469
2017 Administration and operations 61 14 13 4 2 3 3 80 6 69
2017 Human resources 77 8 4 4 0 0 7 92 4 26
2017 Financial management 87 0 6 0 0 0 7 94 0 17
2017 None of the above 73 19 3 3 0 3 0 94 3 32

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 43 32 15 7 3 0 1 75 10 467
2017 Administration and operations 45 26 12 10 5 1 1 72 15 69
2017 Human resources 53 19 16 0 4 0 8 78 4 26
2017 Financial management 57 24 18 0 0 0 0 82 0 17
2017 None of the above 60 23 15 0 3 0 0 82 3 32

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 56 20 10 6 7 0 1 77 13 470
2017 Administration and operations 57 19 10 4 6 1 3 79 11 69
2017 Human resources 49 24 4 8 4 0 12 83 13 26
2017 Financial management 82 12 0 6 0 0 0 94 6 17
2017 None of the above 60 25 9 0 3 3 0 87 3 32

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 52 14 7 2 1 0 23 86 4 467
2017 Administration and operations 52 6 11 1 3 1 26 79 6 69
2017 Human resources 35 18 12 0 0 0 35 82 0 26
2017 Financial management 59 16 6 0 0 0 19 93 0 17
2017 None of the above 44 21 7 3 0 0 25 87 4 32

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 53 26 11 5 1 1 4 82 6 465
2017 Administration and operations 73 13 4 3 0 1 6 92 3 68
2017 Human resources 72 16 0 0 0 0 12 100 0 26
2017 Financial management 75 18 0 0 0 0 7 100 0 17
2017 None of the above 69 25 6 0 0 0 0 94 0 32

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 75 12 6 1 2 1 3 91 3 468
2017 Administration and operations 74 10 3 0 6 3 4 90 6 69
2017 Human resources 81 7 0 0 0 0 12 100 0 26
2017 Financial management 81 19 0 0 0 0 0 100 0 17
2017 None of the above 71 19 6 4 0 0 0 90 4 32

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 51 30 11 4 2 0 2 83 6 467
2017 Administration and operations 49 27 10 5 4 1 4 80 9 69
2017 Human resources 45 31 11 0 4 0 8 84 4 26
2017 Financial management 39 31 18 12 0 0 0 70 12 17
2017 None of the above 47 28 22 0 3 0 0 75 3 32

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 5 17 43 23 12 0 0 22 35 469
2017 Administration and operations 14 28 42 11 4 0 0 42 16 69
2017 Human resources 7 38 31 12 9 0 4 47 21 26
2017 Financial management 4 60 36 0 0 0 0 64 0 17
2017 None of the above 16 31 25 6 12 6 3 52 20 32

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 11 27 44 14 4 0 0 18 38 464
2017 Administration and operations 9 17 41 14 17 2 0 32 26 69
2017 Human resources 9 12 50 18 7 0 4 27 21 26
2017 Financial management 0 0 42 52 6 0 0 58 0 17
2017 None of the above 12 16 41 12 16 0 3 29 29 32
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 30 19 20 11 15 5 1 32 68 469
2017 Administration and operations 35 16 15 13 20 1 0 36 64 69
2017 Human resources 42 31 12 11 4 0 0 42 58 26
2017 Financial management 22 37 17 6 12 6 0 24 76 17
2017 None of the above 34 22 12 12 13 7 0 36 64 32

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 25 301
2017 Administration and operations 22 43
2017 Human resources 13 15
2017 Financial management 25 12
2017 None of the above 32 19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 39 301
2017 Administration and operations 40 43
2017 Human resources 52 15
2017 Financial management 34 12
2017 None of the above 42 19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 301
2017 Administration and operations 12 43
2017 Human resources 7 15
2017 Financial management 9 12
2017 None of the above 11 19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 20 301
2017 Administration and operations 28 43
2017 Human resources 13 15
2017 Financial management 23 12
2017 None of the above 16 19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Legal services 9 301
2017 Administration and operations 5 43
2017 Human resources 8 15
2017 Financial management 17 12
2017 None of the above 0 19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 53 301
2017 Administration and operations 53 43
2017 Human resources 33 15
2017 Financial management 43 12
2017 None of the above 62 19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Legal services 6 45 23 7 5 13 296
2017 Administration and operations 7 47 16 14 4 12 43
2017 Human resources 13 59 15 14 0 0 14
2017 Financial management 20 44 18 18 0 0 11
2017 None of the above 20 50 0 15 5 10 19

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 10 22 13 20 26 2 8 35 51 301
2017 Administration and operations 16 12 21 24 23 2 2 29 49 42
2017 Human resources 18 52 0 0 0 0 30 100 0 15
2017 Financial management 33 17 41 0 0 0 9 55 0 12
2017 None of the above 11 32 11 17 15 0 15 50 37 19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 2 9 10 13 57 1 9 11 78 301
2017 Administration and operations 0 7 20 11 57 2 2 7 72 43
2017 Human resources 0 7 18 13 47 0 15 8 70 15
2017 Financial management 0 8 15 34 25 0 18 10 72 12
2017 None of the above 0 15 0 17 46 0 21 20 80 19
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