2017 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 43 9 6 3 0 0 82 9 613
2017 Term 45 44 5 5 0 0 0 89 5 53
2017 Casual 47 36 9 9 0 0 0 82 9 11
2014 Indeterminate (permanent) 40 41 9 7 3 0 0 81 10 619
2014 Term 58 31 7 4 0 0 0 90 4 43
2011 Indeterminate (permanent) 40 42 9 7 3 0 0 82 9 574
2011 Term 48 39 5 3 5 0 0 87 8 36
2008 Indeterminate (permanent) 42 38 9 7 3 0 0 81 11 489
2008 Term 36 42 12 9 0 0 0 79 9 33

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 37 12 11 13 0 0 64 24 612
2017 Term 35 41 9 8 6 0 0 77 14 53
2017 Casual 56 27 9 9 0 0 0 82 9 11

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 58 33 6 2 1 0 0 91 3 609
2017 Term 64 27 7 2 0 0 0 91 2 53
2017 Casual 64 18 9 9 0 0 0 82 9 11
2014 Indeterminate (permanent) 71 23 4 1 1 0 0 94 2 619
2014 Term 64 31 5 0 0 0 0 95 0 43
2011 Indeterminate (permanent) 70 24 5 1 0 0 0 94 1 577
2011 Term 61 31 5 0 3 0 0 92 3 36

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 42 41 9 5 3 0 0 84 8 607
2017 Term 58 36 4 0 2 0 0 94 2 53
2017 Casual 56 36 0 0 9 0 0 91 9 11
2014 Indeterminate (permanent) 45 38 9 6 2 0 0 82 8 619
2014 Term 65 33 0 0 2 0 0 98 2 43
2011 Indeterminate (permanent) 45 40 8 5 1 0 0 86 6 575
2011 Term 53 36 5 3 3 0 0 89 5 36
2008 Indeterminate (permanent) 45 39 7 6 3 0 0 84 9 489
2008 Term 45 48 3 3 0 0 0 94 3 33

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 33 16 9 9 1 0 65 18 613
2017 Term 46 32 8 10 4 0 0 78 14 52
2017 Casual 82 9 0 9 0 0 0 91 9 11
2014 Indeterminate (permanent) 31 34 13 14 7 1 0 66 21 617
2014 Term 41 46 7 6 0 0 0 87 6 43
2011 Indeterminate (permanent) 31 37 14 10 7 1 0 69 17 575
2011 Term 45 40 11 3 3 0 0 84 5 36

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 35 14 10 10 1 0 67 19 613
2017 Term 51 26 11 10 2 0 0 76 12 52
2017 Casual 82 9 0 9 0 0 0 91 9 11
2014 Indeterminate (permanent) 31 34 13 13 8 0 0 65 21 618
2014 Term 46 46 0 8 0 0 0 92 8 43
2011 Indeterminate (permanent) 29 40 12 12 6 1 0 70 18 575
2011 Term 41 37 14 3 6 0 0 78 8 36
2008 Indeterminate (permanent) 25 39 13 15 8 0 0 65 23 488
2008 Term 24 55 12 6 3 0 0 79 9 33

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 25 17 11 11 5 1 60 23 612
2017 Term 44 27 14 8 4 3 0 73 13 52
2017 Casual 45 18 0 0 9 9 20 88 12 11
2014 Indeterminate (permanent) 36 24 13 12 10 4 1 63 23 618
2014 Term 53 22 13 2 5 5 0 79 8 43
2011 Indeterminate (permanent) 33 28 14 10 9 5 1 65 20 575
2011 Term 47 31 6 3 8 6 0 83 11 36
2008 Indeterminate (permanent) 31 28 13 12 6 8 1 65 20 489
2008 Term 15 55 18 9 0 3 0 72 9 33
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 28 12 7 8 2 0 73 15 613
2017 Term 60 22 6 4 6 2 0 84 10 52
2017 Casual 72 18 0 0 0 10 0 100 0 11
2014 Indeterminate (permanent) 46 26 8 10 7 2 1 74 17 619
2014 Term 69 18 9 2 0 2 0 89 2 43
2011 Indeterminate (permanent) 40 32 13 9 5 2 0 73 14 574
2011 Term 39 34 19 5 3 0 0 73 8 36
2008 Indeterminate (permanent) 38 33 11 9 6 3 1 73 15 489
2008 Term 36 24 33 3 3 0 0 61 6 33

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 30 11 11 9 1 0 68 20 611
2017 Term 53 29 8 4 6 0 0 82 10 53
2017 Casual 64 26 0 0 0 10 0 100 0 11
2014 Indeterminate (permanent) 37 30 10 11 10 1 1 69 21 618
2014 Term 51 27 14 4 2 2 0 80 6 43
2011 Indeterminate (permanent) 35 34 12 11 7 0 0 69 19 575
2011 Term 30 36 17 8 5 0 3 69 14 36
2008 Indeterminate (permanent) 34 33 10 12 9 1 0 68 22 489
2008 Term 18 39 21 18 3 0 0 58 21 33

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 47 25 11 8 9 0 0 72 17 612
2017 Term 59 17 8 8 8 0 0 76 16 53
2017 Casual 100 0 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 49 27 10 7 7 0 0 76 14 619
2014 Term 47 43 2 5 2 2 0 91 6 43

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 31 13 7 7 5 0 71 15 613
2017 Term 58 25 9 4 4 0 0 83 8 53
2017 Casual 82 18 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 39 28 14 8 6 4 0 70 15 619
2014 Term 57 36 5 0 0 2 0 95 0 43
2011 Indeterminate (permanent) 38 28 16 8 7 4 0 69 15 575
2011 Term 39 47 8 0 3 3 0 89 3 36

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 31 13 13 12 1 0 62 25 612
2017 Term 50 23 10 10 6 2 0 74 16 53
2017 Casual 91 9 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 30 30 14 13 11 1 0 61 24 619
2014 Term 44 41 7 5 0 2 0 87 6 43
2011 Indeterminate (permanent) 27 34 14 11 11 3 0 62 23 574
2011 Term 43 43 6 3 3 3 0 88 6 35
2008 Indeterminate (permanent) 24 32 12 15 15 1 0 57 30 488
2008 Term 30 45 12 6 6 0 0 76 12 33

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 30 17 15 13 4 0 52 30 612
2017 Term 37 22 15 7 12 6 0 63 21 53
2017 Casual 73 18 0 0 0 10 0 100 0 11
2014 Indeterminate (permanent) 20 28 16 18 13 4 0 51 33 617
2014 Term 33 32 9 17 0 9 0 71 19 43
2011 Indeterminate (permanent) 15 32 19 18 11 5 0 50 30 575
2011 Term 17 50 16 6 3 8 0 73 9 36
2008 Indeterminate (permanent) 15 28 15 21 14 5 1 46 38 488
2008 Term 27 48 6 9 9 0 0 76 18 33

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 26 16 14 16 6 0 51 33 612
2017 Term 33 29 13 12 6 7 0 67 19 53
2017 Casual 73 18 0 0 0 10 0 100 0 11
2014 Indeterminate (permanent) 19 24 17 16 18 7 0 46 36 618
2014 Term 33 37 9 6 6 9 0 77 13 43
2011 Indeterminate (permanent) 16 30 15 16 14 9 0 51 32 575
2011 Term 27 40 16 3 5 8 0 73 9 36
2008 Indeterminate (permanent) 16 27 15 13 18 12 0 49 35 488
2008 Term 18 30 15 6 15 15 0 57 25 33

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 31 13 21 16 2 0 48 38 609
2017 Term 37 25 13 15 8 2 0 64 23 52
2017 Casual 46 44 0 0 0 10 0 100 0 11
2014 Indeterminate (permanent) 17 31 17 17 15 3 0 49 33 618
2014 Term 24 36 11 19 0 9 0 66 21 43
2011 Indeterminate (permanent) 16 33 16 19 12 3 0 51 33 574
2011 Term 22 41 14 3 5 14 0 74 9 36
2008 Indeterminate (permanent) 18 32 14 21 13 3 0 51 35 488
2008 Term 24 39 9 18 6 3 0 66 25 33
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 33 15 14 15 0 0 56 28 613
2017 Term 29 39 15 8 8 0 0 68 16 53
2017 Casual 36 37 18 9 0 0 0 73 9 11
2014 Indeterminate (permanent) 20 37 15 14 14 0 0 57 28 619
2014 Term 36 36 11 11 6 0 0 72 17 43
2011 Indeterminate (permanent) 19 39 15 15 11 1 0 59 26 577
2011 Term 22 59 5 11 3 0 0 81 14 36

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 40 12 10 5 1 0 73 15 612
2017 Term 45 35 6 10 4 0 0 80 14 52
2017 Casual 47 27 18 9 0 0 0 73 9 11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 16 15 22 22 16 1 30 52 613
2017 Term 15 11 13 12 16 32 2 39 41 53
2017 Casual 9 9 9 8 0 65 0 51 24 11
2014 Indeterminate (permanent) 7 18 18 20 20 15 2 30 48 619
2014 Term 5 18 16 25 9 25 2 31 47 43

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 34 11 11 11 0 0 67 22 609
2017 Term 37 38 13 2 8 2 0 76 10 53
2017 Casual 53 38 9 0 0 0 0 91 0 11
2014 Indeterminate (permanent) 37 33 10 10 9 1 0 71 19 619
2014 Term 45 25 14 11 4 2 0 71 15 43
2011 Indeterminate (permanent) 27 42 12 13 6 0 0 69 18 574
2011 Term 27 53 11 6 3 0 0 80 8 36
2008 Indeterminate (permanent) 29 39 10 13 8 1 0 69 21 489
2008 Term 12 39 30 15 3 0 0 52 18 33

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 38 25 12 10 7 4 5 68 19 103
2014 Indeterminate (permanent) 22 44 5 8 7 4 10 77 17 101

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 34 11 17 10 3 0 61 28 613
2017 Term 42 31 15 8 4 0 0 73 12 53
2017 Casual 56 36 0 0 0 9 0 100 0 11
2014 Indeterminate (permanent) 25 39 13 14 7 1 1 65 21 619
2014 Term 23 62 5 11 0 0 0 85 11 43
2011 Indeterminate (permanent) 30 40 10 14 4 1 0 71 18 575
2011 Term 40 34 16 8 3 0 0 73 11 36
2008 Indeterminate (permanent) 28 40 10 13 7 1 1 70 20 486
2008 Term 24 33 18 9 6 9 0 63 17 33

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 27 13 14 12 11 1 56 29 613
2017 Term 30 19 12 12 10 17 0 59 27 52
2017 Casual 27 26 0 0 0 47 0 100 0 11
2014 Indeterminate (permanent) 25 27 14 13 11 9 1 58 26 618
2014 Term 14 39 16 9 5 18 0 64 17 43
2011 Indeterminate (permanent) 28 26 13 14 10 8 1 60 26 573
2011 Term 45 19 19 0 5 12 0 73 6 36
2008 Indeterminate (permanent) 26 27 11 15 12 8 1 58 30 486
2008 Term 30 27 9 6 6 21 0 73 15 33

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 38 10 16 10 0 0 64 26 612
2017 Term 33 48 8 9 2 0 0 81 11 53
2017 Casual 64 9 9 18 0 0 0 73 18 11
2014 Indeterminate (permanent) 24 38 11 17 9 0 0 63 26 619
2014 Term 34 44 9 11 2 0 0 77 14 43
2011 Indeterminate (permanent) 28 44 11 11 5 0 1 73 16 576
2011 Term 39 31 11 16 3 0 0 70 19 36
2008 Indeterminate (permanent) 20 48 10 13 10 0 0 68 22 488
2008 Term 18 33 18 24 6 0 0 52 30 33

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 50 34 8 6 2 0 0 84 8 612
2017 Term 67 26 5 2 0 0 0 93 2 53
2017 Casual 38 36 9 18 0 0 0 73 18 11
2014 Indeterminate (permanent) 50 35 8 5 1 0 0 85 7 618
2014 Term 61 26 9 2 2 0 0 86 4 42
2011 Indeterminate (permanent) 52 34 8 4 2 0 0 86 6 576
2011 Term 56 33 8 3 0 0 0 89 3 36
2008 Indeterminate (permanent) 49 36 7 6 1 0 0 85 8 488
2008 Term 48 36 12 3 0 0 0 85 3 33

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 57 29 5 6 2 0 0 87 8 612
2017 Term 63 27 7 3 0 0 0 90 3 53
2017 Casual 64 27 9 0 0 0 0 91 0 11
2014 Indeterminate (permanent) 55 32 6 4 3 0 0 88 6 619
2014 Term 59 37 0 2 2 0 0 96 4 43
2011 Indeterminate (permanent) 55 35 4 4 1 0 0 90 6 576
2011 Term 59 28 3 8 3 0 0 87 11 36
2008 Indeterminate (permanent) 51 41 4 3 1 0 0 92 4 489
2008 Term 52 27 12 6 3 0 0 79 9 33

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 29 14 18 19 2 0 48 38 612
2017 Term 45 28 13 8 4 2 0 74 12 53
2017 Casual 29 44 0 0 0 27 0 100 0 11
2014 Indeterminate (permanent) 17 32 16 18 16 2 0 50 34 618
2014 Term 25 35 8 20 9 2 0 62 30 43
2011 Indeterminate (permanent) 23 29 16 16 15 1 1 53 31 575
2011 Term 28 34 11 22 3 3 0 64 25 36
2008 Indeterminate (permanent) 14 35 18 16 16 1 0 49 33 487
2008 Term 6 55 15 15 6 3 0 63 22 33

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 15 22 13 16 31 2 1 38 48 613
2017 Term 33 28 9 13 12 0 5 64 26 53
2017 Casual 18 9 8 9 9 27 20 50 34 11
2014 Indeterminate (permanent) 13 18 15 18 30 2 4 33 51 617
2014 Term 27 32 7 17 11 6 0 63 30 43
2011 Indeterminate (permanent) 13 25 13 19 26 2 2 39 47 574
2011 Term 15 36 25 11 11 3 0 52 22 36
2008 Indeterminate (permanent) 11 26 14 21 24 2 1 39 47 487
2008 Term 3 27 21 27 15 6 0 32 45 33

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 38 12 12 9 0 0 67 21 608
2017 Term 32 38 15 7 8 0 0 70 16 53
2017 Casual 56 36 9 0 0 0 0 91 0 11
2014 Indeterminate (permanent) 21 41 11 14 13 0 0 62 27 618
2014 Term 21 42 16 14 5 2 0 65 19 43
2011 Indeterminate (permanent) 31 40 10 12 6 0 0 71 19 575
2011 Term 31 45 8 6 8 0 3 77 14 36

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 33 18 10 9 0 0 63 19 610
2017 Term 38 31 17 10 4 0 0 69 14 53
2017 Casual 45 26 18 0 0 0 11 80 0 11
2014 Indeterminate (permanent) 28 37 13 13 10 0 0 65 23 616
2014 Term 33 42 16 7 2 0 0 75 9 43

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 38 13 13 10 0 0 64 23 609
2017 Term 38 47 4 6 6 0 0 84 12 53
2017 Casual 73 9 18 0 0 0 0 82 0 11
2014 Indeterminate (permanent) 26 39 12 13 10 0 0 65 23 618
2014 Term 42 36 16 4 2 0 0 78 6 43
2011 Indeterminate (permanent) 30 44 11 10 3 1 1 75 14 577
2011 Term 40 43 11 3 3 0 0 83 6 35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 34 19 13 12 4 0 54 26 612
2017 Term 30 31 27 5 6 0 0 61 12 53
2017 Casual 55 9 18 9 0 10 0 70 10 11

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 32 11 13 10 0 1 65 23 612
2017 Term 41 25 17 8 8 0 0 67 16 53
2017 Casual 82 18 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 36 30 11 13 9 0 0 67 22 619
2014 Term 47 29 11 10 2 0 0 76 12 43
2011 Indeterminate (permanent) 37 36 10 9 6 0 0 74 16 573
2011 Term 45 45 8 0 3 0 0 89 3 36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 15 11 13 33 3 12 33 54 611
2017 Term 16 9 17 8 38 4 9 28 53 53
2017 Casual 26 0 18 0 19 0 37 42 30 11
2014 Indeterminate (permanent) 9 13 11 18 34 1 13 26 61 619
2014 Term 8 7 7 31 38 5 5 17 76 43
2011 Indeterminate (permanent) 21 24 9 14 19 2 11 52 38 575
2011 Term 36 17 14 12 14 3 5 57 28 36
2008 Indeterminate (permanent) 17 18 4 14 35 2 9 40 55 489
2008 Term 15 21 6 15 33 3 6 40 53 33

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 35 20 14 10 0 1 56 24 613
2017 Term 32 24 22 16 6 0 0 56 22 53
2017 Casual 44 36 10 0 0 0 11 89 0 11
2014 Indeterminate (permanent) 24 32 19 13 12 0 0 56 25 619
2014 Term 26 42 14 9 8 0 0 68 18 43
2011 Indeterminate (permanent) 20 32 25 12 11 0 0 52 23 577
2011 Term 33 34 23 3 8 0 0 66 11 36
2008 Indeterminate (permanent) 13 32 22 16 17 0 0 45 33 487
2008 Term 9 42 18 9 21 0 0 52 30 33

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 49 23 9 6 7 4 2 77 14 612
2017 Term 52 9 13 6 8 6 6 69 16 53
2017 Casual 64 9 0 0 0 19 9 100 0 11
2014 Indeterminate (permanent) 48 25 7 6 8 2 3 77 15 619
2014 Term 46 24 2 5 9 12 2 81 16 43
2011 Indeterminate (permanent) 49 27 8 6 6 2 2 79 13 576
2011 Term 47 27 11 3 3 3 6 81 6 36

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Indeterminate (permanent) 19 46 34 612
2017 Term 15 56 29 53
2017 Casual 36 47 17 11
2014 Indeterminate (permanent) 17 49 34 617
2014 Term 25 60 16 43
2011 Indeterminate (permanent) 17 50 33 577
2011 Term 22 45 33 36

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Indeterminate (permanent) 10 10 42 25 1 13 119
2014 Indeterminate (permanent) 18 9 44 22 9999 8 111
2014 Term 0 9 9 50 9999 32 10
2011 Indeterminate (permanent) 17 18 32 26 9999 7 102
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 44 37 11 5 3 0 0 81 8 611
2017 Term 64 23 2 6 4 2 0 88 10 53
2017 Casual 64 36 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 42 38 11 6 3 1 0 80 9 619
2014 Term 44 52 0 0 2 2 0 98 2 43
2011 Indeterminate (permanent) 36 43 11 6 3 1 0 80 9 575
2011 Term 49 36 14 0 0 0 0 86 0 36
2008 Indeterminate (permanent) 42 42 7 3 3 1 0 85 7 488
2008 Term 33 48 3 9 3 3 0 84 13 33

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 37 21 10 8 1 0 61 18 609
2017 Term 40 33 17 10 0 0 0 73 10 53
2017 Casual 53 17 9 0 0 10 11 89 0 11
2014 Indeterminate (permanent) 24 40 19 8 6 3 0 66 15 619
2014 Term 40 36 13 8 0 2 0 78 9 43
2011 Indeterminate (permanent) 21 39 21 11 4 3 0 62 16 576
2011 Term 42 31 19 3 3 3 0 74 6 36

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 16 27 30 17 2 3 49 23 610
2017 Term 2 10 28 26 27 2 5 57 13 52
2017 Casual 0 9 18 18 45 0 11 70 10 11
2014 Indeterminate (permanent) 7 17 31 25 15 1 4 42 26 616
2014 Term 2 12 34 26 18 2 5 48 15 43
2011 Indeterminate (permanent) 6 15 33 23 16 2 5 42 23 575
2011 Term 3 3 34 27 15 6 13 52 7 36
2008 Indeterminate (permanent) 6 20 36 24 9 2 4 35 27 488
2008 Term 9 21 18 42 9 0 0 52 30 33

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 12 23 28 24 3 3 56 19 610
2017 Term 0 14 25 23 26 6 5 56 16 52
2017 Casual 0 0 18 0 63 0 19 78 0 11
2014 Indeterminate (permanent) 9 12 24 29 20 2 3 52 22 618
2014 Term 2 13 27 27 25 2 5 55 16 43
2011 Indeterminate (permanent) 5 12 24 28 24 2 6 57 17 575
2011 Term 3 11 22 25 22 6 11 57 16 36
2008 Indeterminate (permanent) 9 16 29 27 12 3 3 42 27 487
2008 Term 12 6 27 33 18 0 3 53 19 33

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 17 30 25 15 2 3 42 26 611
2017 Term 8 4 34 19 19 8 7 45 15 52
2017 Casual 0 0 27 8 37 9 19 63 0 11
2014 Indeterminate (permanent) 15 20 29 20 12 0 3 33 37 616
2014 Term 11 14 23 25 19 0 7 48 27 43
2011 Indeterminate (permanent) 9 18 28 23 16 1 5 41 29 571
2011 Term 3 11 25 36 11 6 8 55 15 36
2008 Indeterminate (permanent) 8 17 29 27 12 3 4 42 27 487
2008 Term 6 18 21 21 27 3 3 52 26 33

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 4 12 29 34 18 1 2 54 16 607
2017 Term 0 13 24 23 34 0 6 61 13 51
2017 Casual 0 0 19 18 44 0 20 77 0 11
2014 Indeterminate (permanent) 3 12 29 36 17 0 3 55 15 616
2014 Term 0 2 38 40 18 0 2 59 2 43
2011 Indeterminate (permanent) 4 11 32 34 15 1 3 51 16 570
2011 Term 0 11 14 48 14 3 11 72 12 36
2008 Indeterminate (permanent) 4 12 40 28 12 1 3 42 17 487
2008 Term 3 12 33 39 12 0 0 52 15 33

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 15 22 29 20 10 1 3 30 40 609
2017 Term 10 12 21 22 22 4 9 51 25 53
2017 Casual 0 0 18 27 45 0 11 80 0 11
2014 Indeterminate (permanent) 18 23 29 17 10 1 2 28 42 617
2014 Term 6 25 32 21 9 5 2 32 34 42
2011 Indeterminate (permanent) 14 23 27 20 10 1 4 32 39 574
2011 Term 5 9 27 31 17 6 5 54 16 36
2008 Indeterminate (permanent) 19 25 29 14 7 1 4 23 46 485
2008 Term 6 25 31 25 6 3 3 33 33 32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 15 28 25 14 3 4 42 27 610
2017 Term 8 10 25 24 19 6 9 50 21 52
2017 Casual 0 9 18 9 36 18 11 63 12 11
2014 Indeterminate (permanent) 10 13 21 30 18 3 5 52 25 615
2014 Term 9 11 36 26 12 2 5 40 21 42
2011 Indeterminate (permanent) 6 16 24 30 16 2 7 50 24 574
2011 Term 3 3 31 37 5 9 13 54 7 36
2008 Indeterminate (permanent) 15 20 28 18 12 2 4 32 38 487
2008 Term 21 12 27 18 15 3 3 35 35 33

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 19 36 18 12 3 4 33 29 611
2017 Term 6 8 37 16 18 8 7 40 17 52
2017 Casual 9 9 9 17 28 9 19 63 25 11
2014 Indeterminate (permanent) 16 21 30 18 10 1 3 30 39 618
2014 Term 9 7 48 23 6 2 5 32 17 42

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 28 11 15 13 1 1 61 28 613
2017 Term 43 37 6 4 8 2 0 82 12 53
2017 Casual 64 9 9 9 0 9 0 80 10 11
2014 Indeterminate (permanent) 32 30 9 13 14 1 0 63 27 619
2014 Term 27 39 12 11 9 2 0 68 20 42

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 37 9 11 7 1 0 73 18 612
2017 Term 46 39 4 3 8 0 0 85 11 53
2017 Casual 73 18 0 0 9 0 0 91 9 11
2014 Indeterminate (permanent) 34 39 9 13 5 0 0 73 18 619
2014 Term 45 42 5 4 4 0 0 87 8 43

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 31 19 5 7 7 0 67 13 613
2017 Term 41 28 12 4 10 4 2 73 15 53
2017 Casual 63 18 0 0 0 20 0 100 0 11
2014 Indeterminate (permanent) 39 31 17 4 3 5 0 74 8 618
2014 Term 38 35 13 7 0 7 0 78 8 43

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 39 13 9 5 2 0 71 15 613
2017 Term 46 38 4 4 4 4 0 87 8 53
2017 Casual 82 18 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 37 36 13 6 5 3 0 75 11 619
2014 Term 46 31 16 7 0 0 0 77 7 43
2011 Indeterminate (permanent) 32 37 15 7 6 3 0 72 13 576
2011 Term 41 42 9 5 0 3 0 86 6 36

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 36 8 6 6 0 0 80 12 612
2017 Term 56 30 2 4 6 2 0 88 10 53
2017 Casual 73 27 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 48 34 7 5 6 0 0 82 11 617
2014 Term 50 45 2 0 4 0 0 95 4 43
2011 Indeterminate (permanent) 42 38 9 6 5 0 0 80 11 573
2011 Term 53 35 8 3 0 0 0 89 3 36
2008 Indeterminate (permanent) 37 36 9 9 8 0 0 74 17 489
2008 Term 39 48 6 3 3 0 0 88 6 33

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 26 16 17 16 3 3 48 35 613
2017 Term 35 25 6 16 8 6 5 67 27 53
2017 Casual 35 9 0 18 0 9 29 71 29 11
2014 Indeterminate (permanent) 22 28 14 15 15 2 3 53 32 617
2014 Term 20 38 12 15 8 6 0 62 25 43

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 35 7 3 1 2 0 88 4 610
2017 Term 58 34 6 2 0 0 0 92 2 53
2017 Casual 82 18 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 58 30 6 2 1 2 0 91 3 619
2014 Term 60 30 5 5 0 0 0 90 5 43
2011 Indeterminate (permanent) 53 31 9 2 1 3 0 87 4 575
2011 Term 50 28 8 3 0 8 3 88 3 36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 40 32 11 8 5 2 1 75 14 610
2017 Term 51 35 2 2 4 4 2 92 6 53
2017 Casual 64 36 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 48 32 8 7 3 2 0 82 10 619
2014 Term 63 26 2 8 0 0 0 89 8 43
2011 Indeterminate (permanent) 46 31 8 7 5 3 1 79 13 574
2011 Term 34 42 11 6 3 3 3 80 9 36
2008 Indeterminate (permanent) 37 35 9 10 4 3 0 75 15 487
2008 Term 24 48 9 6 6 6 0 77 13 33

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 31 16 10 7 6 0 65 18 611
2017 Term 36 28 17 12 4 4 0 66 16 53
2017 Casual 56 9 9 0 0 27 0 88 0 11
2014 Indeterminate (permanent) 31 34 15 9 5 4 1 69 15 618
2014 Term 52 35 4 5 4 0 0 87 8 43
2011 Indeterminate (permanent) 25 30 21 11 6 7 1 60 18 572
2011 Term 23 22 24 6 3 16 5 58 11 36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 14 19 14 19 20 12 2 39 45 611
2017 Term 22 25 15 10 10 15 3 57 24 53
2017 Casual 44 0 9 0 0 38 9 83 0 11
2014 Indeterminate (permanent) 16 20 14 19 19 10 2 41 43 619
2014 Term 11 28 14 22 7 16 2 48 35 43
2011 Indeterminate (permanent) 15 18 20 14 18 12 3 38 38 576
2011 Term 25 14 22 8 0 26 6 56 12 36

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 46 4 14 5 0 0 76 19 612
2017 Term 45 37 2 12 4 0 0 82 16 53
2017 Casual 73 27 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 30 45 6 13 6 0 0 75 19 619
2014 Term 20 53 7 19 0 0 2 74 19 43
2011 Indeterminate (permanent) 31 51 2 12 4 0 0 82 16 577
2011 Term 39 50 0 11 0 0 0 89 11 36
2008 Indeterminate (permanent) 31 47 3 14 6 0 0 77 20 488
2008 Term 24 55 0 15 6 0 0 79 21 33

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 34 6 13 7 0 0 73 21 613
2017 Term 42 37 6 14 2 0 0 78 16 53
2017 Casual 54 35 0 0 0 0 11 100 0 11
2014 Indeterminate (permanent) 42 37 5 9 7 0 0 79 16 619
2014 Term 33 41 11 8 7 0 0 74 15 43
2011 Indeterminate (permanent) 40 38 7 9 6 0 0 78 15 574
2011 Term 45 34 6 9 6 0 0 79 15 35

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 42 38 8 7 5 0 0 81 12 611
2017 Term 63 19 4 12 0 0 2 84 12 53
2017 Casual 54 36 0 0 0 0 11 100 0 11
2014 Indeterminate (permanent) 49 35 6 8 3 0 0 83 11 618
2014 Term 40 40 8 7 4 0 0 81 11 43

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 75 17 3 3 1 1 1 94 4 612
2017 Term 86 12 2 0 0 0 0 98 0 53
2017 Casual 100 0 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 73 18 3 3 2 0 1 92 5 619
2014 Term 82 18 0 0 0 0 0 100 0 43
2011 Indeterminate (permanent) 75 17 3 2 0 1 1 95 3 575
2011 Term 78 17 0 3 0 3 0 97 3 36
2008 Indeterminate (permanent) 73 20 2 2 2 0 1 94 4 488
2008 Term 73 18 6 3 0 0 0 91 3 33

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 67 19 5 4 3 0 1 88 7 609
2017 Term 77 17 0 6 0 0 0 94 6 53
2017 Casual 82 9 9 0 0 0 0 91 0 11
2014 Indeterminate (permanent) 70 16 4 5 3 0 1 88 8 616
2014 Term 69 16 7 4 2 0 2 87 6 43
2011 Indeterminate (permanent) 73 15 4 5 2 1 2 90 7 576
2011 Term 72 17 6 3 3 0 0 89 6 36
2008 Indeterminate (permanent) 74 14 3 5 3 0 1 89 8 487
2008 Term 85 9 3 3 0 0 0 94 3 33

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 69 13 7 4 3 0 3 85 7 613
2017 Term 87 4 2 0 2 0 5 96 2 52
2017 Casual 73 9 9 0 0 0 9 90 0 11
2014 Indeterminate (permanent) 70 12 7 3 3 1 4 87 6 619
2014 Term 76 7 5 6 5 0 2 84 11 43
2011 Indeterminate (permanent) 71 11 5 4 3 1 5 88 7 575
2011 Term 78 3 8 5 3 0 3 83 8 36
2008 Indeterminate (permanent) 69 11 5 3 3 0 9 88 6 489
2008 Term 70 6 12 3 3 0 6 81 6 33

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 81 9 4 1 2 0 3 93 2 612
2017 Term 90 10 0 0 0 0 0 100 0 53
2017 Casual 91 9 0 0 0 0 0 100 0 11
2014 Indeterminate (permanent) 80 7 3 1 3 0 4 92 5 619
2014 Term 84 9 2 0 2 0 2 95 2 43
2011 Indeterminate (permanent) 80 8 4 0 2 1 5 93 3 576
2011 Term 72 17 3 3 3 3 0 91 6 36
2008 Indeterminate (permanent) 81 4 3 1 2 1 7 92 4 488
2008 Term 82 3 9 3 0 0 3 88 3 33

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 62 16 9 4 2 1 5 84 6 612
2017 Term 78 7 4 2 0 3 6 94 2 53
2017 Casual 62 18 0 0 0 0 20 100 0 11
2014 Indeterminate (permanent) 62 15 9 3 3 1 7 84 6 619
2014 Term 73 6 5 2 5 0 9 87 8 43

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 66 16 7 2 2 3 3 88 5 612
2017 Term 83 9 2 0 0 4 2 98 0 53
2017 Casual 82 9 0 0 0 0 9 100 0 11
2014 Indeterminate (permanent) 62 18 8 3 2 3 4 85 6 618
2014 Term 71 13 6 0 2 2 5 91 3 43
2011 Indeterminate (permanent) 70 15 5 2 2 2 4 91 4 576
2011 Term 64 25 8 0 3 0 0 89 3 36
2008 Indeterminate (permanent) 66 16 7 3 2 2 4 87 5 489
2008 Term 67 12 9 6 3 3 0 81 9 33

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 22 78 613
2017 Term 22 78 53
2014 Indeterminate (permanent) 20 80 616
2014 Term 18 82 42

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 58 134
2017 Term 59 10
2014 Indeterminate (permanent) 60 123

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 55 134
2017 Term 51 10
2014 Indeterminate (permanent) 57 123

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 134
2017 Term 0 10
2014 Indeterminate (permanent) 8 123

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Term 0 10
2014 Indeterminate (permanent) 0 123

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 134
2017 Term 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 134
2017 Term 51 10
2014 Indeterminate (permanent) 6 123

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 4 134
2017 Term 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 47 134
2014 Indeterminate (permanent) 48 123

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 41 134
2014 Indeterminate (permanent) 38 123

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 41 134
2014 Indeterminate (permanent) 49 123

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 37 134
2014 Indeterminate (permanent) 36 123

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 31 134
2014 Indeterminate (permanent) 35 123

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 62 134
2017 Term 49 10
2014 Indeterminate (permanent) 48 123

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 43 134
2014 Indeterminate (permanent) 34 123

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Term 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 13 134
2014 Indeterminate (permanent) 9 123

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 134
2014 Indeterminate (permanent) 10 123

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 49 134
2014 Indeterminate (permanent) 45 123

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 29 134
2014 Indeterminate (permanent) 41 123

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 134
2014 Indeterminate (permanent) 14 123

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 59 134
2014 Indeterminate (permanent) 66 122

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 29 134
2014 Indeterminate (permanent) 31 122

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 134
2014 Indeterminate (permanent) 15 122

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 134
2014 Indeterminate (permanent) 17 122

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 134
2017 Term 0 10
2014 Indeterminate (permanent) 9 122

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 134
2017 Term 0 10
2014 Indeterminate (permanent) 8 122

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 134
2014 Indeterminate (permanent) 8 122

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 15 134
2014 Indeterminate (permanent) 9 122

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 134
2014 Indeterminate (permanent) 19 122

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 15 125
2014 Indeterminate (permanent) 13 111

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 125
2014 Indeterminate (permanent) 20 111

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 125
2014 Indeterminate (permanent) 8 111

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 13 125
2017 Term 0 10
2014 Indeterminate (permanent) 8 111

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 125
2014 Indeterminate (permanent) 11 111

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 6 111

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 125
2017 Term 0 10
2014 Indeterminate (permanent) 7 111

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 125
2014 Indeterminate (permanent) 6 111

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 125
2014 Indeterminate (permanent) 14 111

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 29 125
2014 Indeterminate (permanent) 31 111

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 125
2014 Indeterminate (permanent) 13 111

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 43 125
2014 Indeterminate (permanent) 45 111

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 56 125
2014 Indeterminate (permanent) 54 111

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Term 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 125
2014 Indeterminate (permanent) 11 111

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 94 6 132
2017 Term 90 10 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 17 18 10 12 24 7 43 31 613
2017 Term 19 11 12 8 4 27 18 56 23 53
2017 Casual 0 18 17 0 0 46 19 50 0 11
2014 Indeterminate (permanent) 13 16 20 9 10 28 4 42 29 618
2014 Term 4 16 20 7 2 42 9 42 18 43

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 36 18 7 8 7 0 65 15 613
2017 Term 44 25 13 6 2 4 5 77 9 53
2017 Casual 28 36 0 0 0 36 0 100 0 11
2014 Indeterminate (permanent) 22 25 21 8 8 14 1 55 19 617
2014 Term 18 31 20 9 2 19 2 61 14 43
2011 Indeterminate (permanent) 31 30 16 7 6 10 1 68 15 575
2011 Term 28 25 30 3 3 9 3 60 6 36

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 9 91 611
2017 Term 12 88 52
2017 Casual 0 100 11
2014 Indeterminate (permanent) 8 92 618

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 54
2014 Indeterminate (permanent) 33 48

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 82 54
2014 Indeterminate (permanent) 83 48

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 54

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 54
2014 Indeterminate (permanent) 0 48

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 54

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 54

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 17 54
2014 Indeterminate (permanent) 13 48

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 54

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 54
2014 Indeterminate (permanent) 16 48

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 37 54
2014 Indeterminate (permanent) 38 48

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 54

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 13 54
2014 Indeterminate (permanent) 13 48

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 32 54
2014 Indeterminate (permanent) 38 48

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 54

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 54
2014 Indeterminate (permanent) 15 48

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 54

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 54
2014 Indeterminate (permanent) 10 48

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 32 54
2014 Indeterminate (permanent) 35 48

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 54
2014 Indeterminate (permanent) 15 48

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 13 48

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 54
2014 Indeterminate (permanent) 22 48

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 12 48

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 55 54
2014 Indeterminate (permanent) 50 48

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 50
2014 Indeterminate (permanent) 11 42

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 0 42

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 0 42

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 50

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 35 50
2014 Indeterminate (permanent) 39 42

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Indeterminate (permanent) 17 42

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 45 50
2014 Indeterminate (permanent) 48 42

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 69 50
2014 Indeterminate (permanent) 63 42

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 50

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 50

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 98 2 54

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 14 13 22 4 5 32 9 47 16 611
2017 Term 10 18 10 0 10 41 11 59 21 53
2017 Casual 9 9 17 0 0 56 9 50 0 11
2014 Indeterminate (permanent) 12 13 24 4 4 37 6 44 14 618
2014 Term 11 15 17 0 0 51 5 60 0 43

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 31 20 4 5 12 2 66 11 608
2017 Term 44 29 6 0 8 10 4 84 9 53
2017 Casual 44 18 0 0 0 38 0 100 0 11
2014 Indeterminate (permanent) 26 26 20 4 4 18 1 65 10 617
2014 Term 36 31 8 0 0 23 2 89 0 43
2011 Indeterminate (permanent) 36 32 14 3 2 13 0 78 7 573
2011 Term 36 28 14 0 3 20 0 79 3 36

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 20 80 611
2017 Term 14 86 53
2014 Indeterminate (permanent) 15 85 619

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 78 22 121
2014 Indeterminate (permanent) 76 24 92

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 47 31 6 9 7 1 0 78 15 94
2014 Indeterminate (permanent) 54 29 4 9 3 1 0 84 12 70

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 53 8 8 3 1 5 80 12 612
2017 Term 9 40 20 19 8 2 2 51 28 53
2017 Casual 26 9 18 0 19 11 18 49 26 11
2014 Indeterminate (permanent) 23 52 10 7 2 1 4 80 9 619
2014 Term 12 51 7 18 10 2 0 64 29 43
2011 Indeterminate (permanent) 23 50 9 7 2 1 8 80 10 577
2011 Term 11 50 16 11 9 3 0 63 20 36
2008 Indeterminate (permanent) 15 29 9 8 6 4 30 66 21 489
2008 Term 3 45 24 0 15 3 9 55 17 33

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 18 20 15 12 21 6 36 37 608
2017 Term 4 10 20 17 14 31 4 21 48 53
2017 Casual 0 18 17 0 0 37 28 51 0 11
2014 Indeterminate (permanent) 5 20 26 12 8 23 6 36 27 617
2014 Term 5 13 21 11 8 38 5 31 33 43
2011 Indeterminate (permanent) 7 19 23 13 12 18 7 36 33 577
2011 Term 3 23 8 14 8 39 5 45 40 36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 29 15 4 3 13 5 73 9 612
2017 Term 31 31 13 2 4 18 2 76 8 53
2017 Casual 35 9 0 0 0 37 19 100 0 11
2014 Indeterminate (permanent) 33 30 15 4 3 12 5 75 8 617
2014 Term 22 38 9 2 0 29 0 84 3 43
2011 Indeterminate (permanent) 31 28 14 5 3 11 8 73 11 575
2011 Term 41 17 11 3 0 28 0 81 4 36
2008 Indeterminate (permanent) 17 22 11 2 4 15 29 70 10 489
2008 Term 21 21 27 0 3 18 9 58 4 33

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 29 14 7 5 14 4 67 15 612
2017 Term 27 28 15 0 8 20 2 71 10 53
2017 Casual 35 9 0 0 0 37 19 100 0 11
2014 Indeterminate (permanent) 25 30 17 7 3 13 5 67 13 617
2014 Term 21 25 16 5 4 29 0 66 12 43
2011 Indeterminate (permanent) 26 27 16 7 4 13 8 66 14 573
2011 Term 42 22 11 0 0 25 0 85 0 36
2008 Indeterminate (permanent) 17 22 13 6 5 10 27 62 17 487
2008 Term 28 22 19 0 3 19 9 70 4 32
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 47 26 8 8 9 1 0 74 18 613
2017 Term 55 25 4 8 6 2 0 82 14 53
2017 Casual 91 0 0 0 0 0 9 100 0 11

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 24 10 6 7 2 1 77 13 613
2017 Term 66 13 10 4 8 0 0 78 12 53
2017 Casual 91 9 0 0 0 0 0 100 0 11

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 40 17 13 10 3 0 58 24 611
2017 Term 24 29 13 19 8 5 2 56 29 53
2017 Casual 17 9 0 18 0 56 0 60 40 11

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 37 18 17 14 2 0 50 32 612
2017 Term 33 19 17 15 12 4 0 54 29 53
2017 Casual 35 27 9 0 0 19 11 87 0 11

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 23 21 17 14 0 3 46 32 610
2017 Term 13 19 12 24 32 0 0 32 56 53
2017 Casual 8 44 18 11 19 0 0 53 29 11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 21 27 24 19 0 1 29 44 612
2017 Term 19 13 34 22 12 0 0 32 34 53
2017 Casual 28 35 28 9 0 0 0 64 9 11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 32 25 10 7 1 3 56 18 607
2017 Term 40 24 13 12 10 0 2 65 22 53
2017 Casual 46 28 27 0 0 0 0 73 0 11

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 22 24 17 22 1 1 36 40 610
2017 Term 19 21 26 15 14 2 2 42 30 53
2017 Casual 18 35 28 0 0 0 19 66 0 11

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 24 19 12 13 1 7 53 27 611
2017 Term 28 15 18 13 16 2 7 48 32 53
2017 Casual 35 36 10 0 0 9 11 88 0 11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 27 25 16 12 0 0 47 28 609
2017 Term 29 25 20 16 10 0 0 54 26 52
2017 Casual 46 27 19 9 0 0 0 72 9 11

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 30 22 11 7 0 2 58 19 608
2017 Term 42 27 14 6 10 0 0 69 16 52
2017 Casual 56 35 0 9 0 0 0 91 9 11

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 35 17 9 5 1 1 69 13 609
2017 Term 55 19 16 2 4 2 2 77 6 52
2017 Casual 54 18 9 9 0 0 11 80 10 11

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 40 32 13 7 6 0 1 73 13 608
2017 Term 57 15 14 6 8 0 0 72 14 52
2017 Casual 37 45 9 9 0 0 0 82 9 11

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 36 20 9 4 0 1 67 13 608
2017 Term 62 14 12 10 2 0 0 75 12 52
2017 Casual 56 18 18 9 0 0 0 73 9 11

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 52 25 12 7 4 0 1 77 11 611
2017 Term 63 19 12 3 2 0 0 82 5 53
2017 Casual 72 18 0 0 0 0 11 100 0 11

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 67 14 6 5 4 1 2 84 10 612
2017 Term 73 10 7 2 4 0 4 86 6 53
2017 Casual 91 0 9 0 0 0 0 91 0 11

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 32 15 6 3 0 1 76 10 609
2017 Term 63 16 16 2 0 0 4 82 2 53
2017 Casual 73 9 9 9 0 0 0 82 9 11

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 21 10 6 7 1 1 77 13 613
2017 Term 73 13 4 6 4 0 0 86 10 53
2017 Casual 100 0 0 0 0 0 0 100 0 11

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 50 14 8 2 1 0 24 84 5 610
2017 Term 73 12 0 0 0 0 15 100 0 53
2017 Casual 80 0 9 0 0 0 11 90 0 11

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 56 24 10 4 1 1 5 85 5 608
2017 Term 69 19 6 2 0 0 4 92 2 52
2017 Casual 100 0 0 0 0 0 0 100 0 11

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 80 11 3 1 1 1 3 95 2 611
2017 Term 37 20 25 2 15 0 0 57 17 53
2017 Casual 17 27 18 20 9 9 0 48 32 11

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 49 30 12 4 2 0 2 81 6 610
2017 Term 53 34 11 0 2 0 0 87 2 53
2017 Casual 82 9 0 9 0 0 0 91 9 11

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 20 42 20 11 1 1 26 31 612
2017 Term 12 27 32 16 12 0 0 40 28 53
2017 Casual 28 44 28 0 0 0 0 72 0 11

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 24 44 15 6 0 0 22 34 607
2017 Term 14 22 32 19 14 0 0 32 36 53
2017 Casual 0 27 19 27 27 0 0 54 27 11
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 21 19 10 13 4 1 33 67 612
2017 Term 19 13 19 15 34 0 0 19 81 53
2017 Casual 36 18 0 17 29 0 0 36 64 11

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 385
2017 Term 42 43

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 35 385
2017 Term 57 43

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 385
2017 Term 25 43

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 23 385
2017 Term 20 43

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 385
2017 Term 7 43

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 57 385
2017 Term 40 43

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Indeterminate (permanent) 8 45 21 9 5 12 377
2017 Term 5 33 28 15 5 15 43

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 22 14 18 23 1 10 37 47 384
2017 Term 12 16 20 22 24 5 0 30 49 42

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 1 9 10 13 57 1 10 11 77 385
2017 Term 2 10 7 22 53 0 7 13 80 43
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