2017 Public Service Employee Survey Results by Theme for Supreme Court of Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 26 21 0 0 0 0 79 0 12
2017 Non-visible minority 54 31 8 4 3 1 0 86 7 118
2011 Visible minority 73 17 0 10 0 0 0 90 10 10
2011 Non-visible minority 57 28 7 7 2 0 0 84 9 124

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 34 28 8 0 0 0 65 8 12
2017 Non-visible minority 56 29 7 4 4 1 0 86 7 118

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 72 22 0 6 0 0 0 94 6 12
2017 Non-visible minority 67 26 7 0 1 0 0 93 1 118
2011 Visible minority 75 15 0 10 0 0 0 90 10 10
2011 Non-visible minority 75 17 6 1 1 0 0 92 2 122

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 34 8 0 0 0 0 92 0 12
2017 Non-visible minority 65 25 5 2 2 2 0 91 4 118
2011 Visible minority 80 0 10 10 0 0 0 80 10 10
2011 Non-visible minority 57 31 4 7 1 0 0 88 9 124

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 64 0 36 0 0 0 0 64 0 12
2017 Non-visible minority 68 20 7 2 1 1 0 90 3 118
2011 Visible minority 68 22 0 0 10 0 0 90 10 10
2011 Non-visible minority 63 25 6 5 2 0 0 87 7 123

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 64 13 23 0 0 0 0 77 0 12
2017 Non-visible minority 71 19 6 3 1 0 0 90 4 118
2011 Visible minority 75 15 0 0 10 0 0 90 10 10
2011 Non-visible minority 57 28 8 5 3 0 0 84 7 123

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 8 42 0 6 0 0 53 6 12
2017 Non-visible minority 67 16 8 6 2 2 0 84 8 118
2011 Visible minority 50 25 15 0 10 0 0 75 10 10
2011 Non-visible minority 60 18 12 4 3 3 0 81 7 123
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 30 0 0 6 6 0 94 6 12
2017 Non-visible minority 60 29 5 5 1 1 0 89 6 118
2011 Visible minority 33 32 25 0 10 0 0 65 10 10
2011 Non-visible minority 56 26 8 7 1 1 0 84 9 123

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 30 8 6 0 0 0 87 6 12
2017 Non-visible minority 57 28 4 6 2 3 0 87 9 118
2011 Visible minority 51 25 15 0 10 0 0 75 10 10
2011 Non-visible minority 50 30 12 8 1 0 0 80 8 123

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 22 0 20 0 0 0 80 20 12
2017 Non-visible minority 61 25 8 2 3 1 0 87 5 118

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 69 18 0 0 6 8 0 94 6 12
2017 Non-visible minority 56 26 2 8 3 3 1 86 12 118
2011 Visible minority 68 15 0 0 10 7 0 89 11 10
2011 Non-visible minority 42 32 13 4 2 5 1 79 7 124

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 34 0 6 0 8 0 94 6 12
2017 Non-visible minority 55 27 6 7 3 2 1 84 10 118
2011 Visible minority 41 42 7 0 10 0 0 83 10 10
2011 Non-visible minority 39 35 16 8 2 0 0 74 10 124

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 22 8 0 0 20 0 91 0 12
2017 Non-visible minority 47 24 10 7 5 6 1 77 12 118
2011 Visible minority 9 82 0 0 10 0 0 90 10 10
2011 Non-visible minority 24 45 11 9 3 8 0 75 13 124

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 26 0 15 0 20 0 81 19 12
2017 Non-visible minority 49 21 12 8 5 4 1 73 14 118
2011 Visible minority 18 72 0 0 10 0 0 90 10 10
2011 Non-visible minority 33 35 13 10 2 8 0 73 13 124

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 37 8 0 0 20 0 91 0 12
2017 Non-visible minority 47 33 6 7 3 3 1 83 11 118
2011 Visible minority 53 37 0 0 10 0 0 90 10 10
2011 Non-visible minority 27 42 12 12 4 3 0 71 16 124
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 19 22 8 6 0 0 65 13 12
2017 Non-visible minority 47 35 9 4 4 1 0 83 8 118
2011 Visible minority 43 15 0 32 10 0 0 58 42 10
2011 Non-visible minority 45 28 17 7 2 0 0 74 9 124

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 65 21 15 0 0 0 0 85 0 12
2017 Non-visible minority 50 34 8 4 3 1 0 85 7 118

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 12 22 0 6 22 0 65 7 12
2017 Non-visible minority 24 31 11 5 8 16 5 70 16 117

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 36 8 6 6 0 0 81 12 12
2017 Non-visible minority 50 30 9 7 2 1 1 82 9 118
2011 Visible minority 33 50 7 0 10 0 0 83 10 10
2011 Non-visible minority 38 39 7 12 3 0 0 78 15 123

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 48 28 3 3 0 4 14 93 4 34

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 64 23 0 8 6 0 0 87 13 12
2017 Non-visible minority 55 29 9 2 2 3 0 86 4 118
2011 Visible minority 18 37 29 15 0 0 0 56 15 10
2011 Non-visible minority 50 31 12 3 3 0 1 82 6 124

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 12 22 0 6 15 0 67 7 12
2017 Non-visible minority 44 34 6 2 4 8 0 86 7 116
2011 Visible minority 43 15 7 0 25 0 10 64 28 10
2011 Non-visible minority 54 24 9 5 3 5 0 82 9 124

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 39 5 8 0 0 0 87 8 12
2017 Non-visible minority 50 36 8 2 2 1 1 88 4 118
2011 Visible minority 63 27 10 0 0 0 0 90 0 10
2011 Non-visible minority 49 35 9 3 1 0 3 87 4 124

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 80 6 8 7 0 0 0 85 7 11
2017 Non-visible minority 51 37 11 1 1 0 0 87 2 116
2011 Visible minority 58 32 0 10 0 0 0 90 10 10
2011 Non-visible minority 68 21 8 2 1 0 0 89 3 124

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 88 6 0 0 7 0 0 93 7 11
2017 Non-visible minority 65 24 6 4 2 0 0 89 5 117
2011 Visible minority 75 10 0 15 0 0 0 85 15 10
2011 Non-visible minority 65 27 5 1 2 0 0 92 3 124

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 0 8 28 8 0 0 57 36 12
2017 Non-visible minority 49 30 7 6 3 5 0 83 9 117
2011 Visible minority 58 17 0 10 15 0 0 75 25 10
2011 Non-visible minority 38 30 15 5 3 4 6 75 9 124

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 6 15 32 23 0 0 30 55 12
2017 Non-visible minority 21 24 10 17 11 4 13 55 34 118
2011 Visible minority 16 7 25 10 32 0 10 26 47 10
2011 Non-visible minority 22 13 11 21 13 1 19 43 43 123

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 6 23 20 0 0 0 57 20 12
2017 Non-visible minority 48 38 7 3 3 1 1 88 6 118
2011 Visible minority 58 7 0 25 10 0 0 65 35 10
2011 Non-visible minority 46 31 8 14 1 0 0 77 15 123

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 19 30 6 0 0 0 65 6 12
2017 Non-visible minority 44 34 10 4 6 1 0 79 11 117

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 27 28 0 0 0 0 72 0 12
2017 Non-visible minority 62 27 3 3 2 2 0 91 5 118
2011 Visible minority 41 42 7 10 0 0 0 83 10 10
2011 Non-visible minority 55 35 6 1 1 0 1 92 3 123

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 18 8 30 6 0 0 57 35 12
2017 Non-visible minority 37 32 14 8 4 4 1 72 13 118

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 65 35 0 0 0 0 0 100 0 11
2017 Non-visible minority 63 23 5 3 3 1 1 88 7 117
2011 Visible minority 90 0 0 0 10 0 0 90 10 10
2011 Non-visible minority 62 26 8 2 1 0 1 89 3 124

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 16 0 0 6 16 16 91 9 11
2017 Non-visible minority 45 16 5 5 7 1 21 78 15 117
2011 Visible minority 40 15 0 0 27 0 18 67 33 10
2011 Non-visible minority 49 16 7 6 2 1 19 81 10 124

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 32 19 6 0 0 0 75 6 12
2017 Non-visible minority 48 34 7 5 4 0 2 84 9 118
2011 Visible minority 40 51 0 10 0 0 0 90 10 10
2011 Non-visible minority 50 33 11 4 1 0 2 84 5 124

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 0 29 0 0 0 0 71 0 12
2017 Non-visible minority 64 19 5 1 2 2 7 91 4 118
2011 Visible minority 75 15 0 0 10 0 0 90 10 10
2011 Non-visible minority 49 23 8 6 4 4 5 80 11 123

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Visible minority 56 17 27 12
2017 Non-visible minority 28 45 26 118
2011 Visible minority 42 36 22 10
2011 Non-visible minority 23 57 19 124

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-visible minority 29 7 6 8 47 3 28
2011 Non-visible minority 15 12 40 19 9999 14 29
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 72 13 15 0 0 0 0 85 0 12
2017 Non-visible minority 68 25 2 2 3 0 0 93 5 118
2011 Visible minority 75 15 0 10 0 0 0 90 10 10
2011 Non-visible minority 63 26 7 4 0 0 0 89 4 124

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 28 9 16 0 0 0 75 16 11
2017 Non-visible minority 61 27 6 2 2 1 0 89 5 117
2011 Visible minority 68 22 0 10 0 0 0 90 10 10
2011 Non-visible minority 39 41 7 5 3 4 1 84 8 124

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 5 23 0 37 0 29 52 15 12
2017 Non-visible minority 8 20 28 20 20 1 2 42 29 118
2011 Visible minority 10 7 25 33 10 0 15 51 20 10
2011 Non-visible minority 3 16 31 23 17 1 8 45 21 123

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 0 0 46 35 0 14 94 6 12
2017 Non-visible minority 2 5 12 26 50 2 4 81 7 118
2011 Visible minority 10 0 7 25 43 0 15 80 12 10
2011 Non-visible minority 2 5 16 26 42 2 8 75 8 124

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 0 22 6 22 35 0 14 67 26 12
2017 Non-visible minority 5 11 29 21 26 1 6 51 18 118
2011 Visible minority 10 0 7 33 34 0 15 80 12 10
2011 Non-visible minority 4 12 20 25 25 3 11 58 19 124

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 0 0 18 10 57 0 14 79 0 12
2017 Non-visible minority 2 4 26 27 35 2 4 66 6 116
2011 Visible minority 0 10 15 18 42 0 15 71 12 10
2011 Non-visible minority 1 8 22 35 23 1 10 65 10 121

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 0 6 17 17 44 8 8 72 7 12
2017 Non-visible minority 3 8 22 27 34 2 5 64 12 117
2011 Visible minority 0 10 22 43 10 0 15 62 12 10
2011 Non-visible minority 4 9 27 23 26 0 11 55 14 124

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 0 17 10 59 0 8 76 6 12
2017 Non-visible minority 3 8 19 19 41 3 5 66 13 117
2011 Visible minority 0 17 0 51 17 0 15 80 20 10
2011 Non-visible minority 3 4 16 29 35 1 11 73 8 124

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 0 16 28 29 8 14 73 7 12
2017 Non-visible minority 5 14 22 19 32 3 5 56 20 118

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 59 13 8 15 6 0 0 72 20 12
2017 Non-visible minority 59 25 6 7 2 1 1 85 9 118

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 73 15 0 0 12 0 0 88 12 12
2017 Non-visible minority 70 20 3 6 1 0 0 90 7 117

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 66 12 8 15 0 0 0 77 15 12
2017 Non-visible minority 52 27 8 3 1 9 0 87 4 118

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 14 0 20 0 8 0 78 22 12
2017 Non-visible minority 59 31 5 3 1 1 0 91 4 118
2011 Visible minority 73 17 10 0 0 0 0 90 0 10
2011 Non-visible minority 50 34 6 5 1 5 0 88 6 124

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 64 22 13 0 0 0 0 87 0 12
2017 Non-visible minority 72 21 6 0 1 0 0 93 1 118
2011 Visible minority 83 7 10 0 0 0 0 90 0 10
2011 Non-visible minority 68 24 5 3 1 0 0 91 4 124

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 5 29 8 6 8 0 55 14 12
2017 Non-visible minority 37 32 10 7 5 4 5 75 14 118

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 29 0 0 0 0 0 100 0 11
2017 Non-visible minority 68 24 5 2 1 0 0 92 2 118
2011 Visible minority 90 0 10 0 0 0 0 90 0 10
2011 Non-visible minority 57 32 4 3 1 3 0 91 4 123

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 15 9 7 6 9 0 75 15 11
2017 Non-visible minority 51 28 7 8 3 3 1 82 11 118
2011 Visible minority 63 27 0 0 0 10 0 100 0 10
2011 Non-visible minority 44 28 13 6 3 5 1 76 10 124

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 26 6 0 0 16 9 91 0 11
2017 Non-visible minority 38 24 17 8 3 6 4 69 12 118
2011 Visible minority 33 40 0 10 0 7 10 88 12 10
2011 Non-visible minority 26 30 18 10 4 9 4 63 16 124

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 13 0 9 6 16 0 82 18 11
2017 Non-visible minority 30 26 16 7 8 11 3 65 17 118
2011 Visible minority 32 7 7 10 10 0 33 59 29 10
2011 Non-visible minority 29 19 16 14 5 13 5 58 23 124

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 68 32 0 0 0 0 0 100 0 12
2017 Non-visible minority 64 30 2 2 2 1 0 95 3 118
2011 Visible minority 66 25 0 10 0 0 0 90 10 10
2011 Non-visible minority 67 28 1 3 0 0 0 96 3 124

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 84 11 6 0 0 0 0 94 0 12
2017 Non-visible minority 64 27 4 3 2 0 0 91 5 118
2011 Visible minority 71 20 0 0 10 0 0 90 10 10
2011 Non-visible minority 59 35 2 3 1 0 0 94 4 124

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 88 6 7 0 0 0 0 93 0 11
2017 Non-visible minority 69 25 3 1 1 1 0 96 2 117

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 95 5 0 0 0 0 0 100 0 12
2017 Non-visible minority 74 22 1 3 1 0 0 95 4 118
2011 Visible minority 75 15 0 0 10 0 0 90 10 10
2011 Non-visible minority 77 17 5 0 0 0 0 95 0 124

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 85 15 0 0 0 0 0 100 0 12
2017 Non-visible minority 64 20 7 8 1 0 0 84 9 118
2011 Visible minority 73 7 0 0 20 0 0 80 20 10
2011 Non-visible minority 60 19 8 11 1 0 0 80 12 124

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 78 22 0 0 0 0 0 100 0 12
2017 Non-visible minority 69 25 0 4 1 0 1 95 5 118
2011 Visible minority 100 0 0 0 0 0 0 100 0 10
2011 Non-visible minority 60 22 9 8 0 0 0 82 8 124

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 85 0 0 15 0 0 0 85 15 12
2017 Non-visible minority 91 7 1 1 0 0 0 98 1 117
2011 Visible minority 90 10 0 0 0 0 0 100 0 10
2011 Non-visible minority 80 8 4 6 1 0 0 89 7 123

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 62 23 0 15 0 0 0 85 15 12
2017 Non-visible minority 75 17 2 4 1 0 2 93 5 118

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 62 15 8 15 0 0 0 78 15 12
2017 Non-visible minority 77 18 0 1 1 1 2 98 2 118
2011 Visible minority 82 10 0 0 0 0 9 100 0 10
2011 Non-visible minority 72 20 3 0 0 1 5 97 1 124

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 5 95 118

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 20 6 6 8 36 0 70 21 12
2017 Non-visible minority 27 12 11 3 1 35 11 72 8 118

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 40 0 13 0 22 0 83 17 12
2017 Non-visible minority 51 23 7 4 1 12 2 87 6 118
2011 Visible minority 60 40 0 0 0 0 0 100 0 10
2011 Non-visible minority 53 31 6 1 2 6 0 90 3 124

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 0 100 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 0 14 0 0 42 0 76 0 12
2017 Non-visible minority 31 9 12 2 0 35 10 74 3 118

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 20 0 0 0 36 0 100 0 12
2017 Non-visible minority 50 20 12 1 1 13 2 83 2 118
2011 Visible minority 83 17 0 0 0 0 0 100 0 10
2011 Non-visible minority 53 32 7 1 0 4 2 91 1 122

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 9 91 118

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 90 10 11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 48 52 0 0 0 0 0 100 0 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 14 0 8 0 0 37 88 12 12
2017 Non-visible minority 23 38 10 7 1 2 18 78 10 118
2011 Visible minority 41 52 0 0 0 0 7 100 0 10
2011 Non-visible minority 26 28 11 9 1 1 23 72 14 123

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 0 6 0 0 22 37 87 0 12
2017 Non-visible minority 11 13 16 1 3 25 31 55 8 117
2011 Visible minority 7 37 20 0 0 10 26 70 0 10
2011 Non-visible minority 14 9 11 5 3 25 33 55 18 123

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 6 8 0 0 8 37 86 0 12
2017 Non-visible minority 45 19 5 0 3 8 20 89 4 118
2011 Visible minority 48 20 25 0 0 0 7 73 0 10
2011 Non-visible minority 35 21 11 2 0 8 23 81 3 123

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 6 8 0 0 8 37 86 0 12
2017 Non-visible minority 47 17 3 2 3 8 20 90 6 118
2011 Visible minority 48 35 10 0 0 0 7 89 0 10
2011 Non-visible minority 36 22 7 1 1 10 23 86 3 123
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 72 0 23 0 6 0 0 72 6 12
2017 Non-visible minority 73 16 4 2 3 2 0 91 5 118

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 66 6 8 0 20 0 0 72 20 12
2017 Non-visible minority 70 21 4 4 1 1 0 92 4 118

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 26 33 0 15 8 0 48 16 12
2017 Non-visible minority 37 39 12 3 3 6 0 81 7 118

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 33 32 30 0 6 0 0 64 6 12
2017 Non-visible minority 42 32 11 7 3 6 0 78 11 118

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 18 11 0 15 0 0 74 15 12
2017 Non-visible minority 42 30 16 5 6 0 1 73 11 118

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 31 18 0 6 0 0 76 6 12
2017 Non-visible minority 19 37 27 9 6 1 0 57 15 118

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 19 18 0 6 0 0 76 6 12
2017 Non-visible minority 37 33 18 4 3 3 3 74 8 118

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 23 16 5 6 0 0 73 11 12
2017 Non-visible minority 34 34 20 6 2 1 3 71 8 118

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 19 18 0 6 0 6 75 6 12
2017 Non-visible minority 47 26 10 3 3 2 9 82 7 118

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 47 11 5 0 0 0 84 5 12
2017 Non-visible minority 42 30 16 6 4 1 1 74 10 118

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 12 5 5 20 0 0 69 26 12
2017 Non-visible minority 43 22 14 10 6 2 2 68 17 118

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 18 5 20 6 0 0 69 26 12
2017 Non-visible minority 39 28 16 6 8 2 1 70 14 118

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 12 11 5 15 0 0 69 20 12
2017 Non-visible minority 50 25 7 9 5 2 2 77 15 118

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 65 0 24 5 6 0 0 65 11 12
2017 Non-visible minority 50 26 14 6 2 2 0 78 8 118

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 81 8 5 0 6 0 0 89 6 12
2017 Non-visible minority 76 18 3 2 1 0 0 93 3 118

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 82 8 11 0 0 0 0 89 0 12
2017 Non-visible minority 85 7 2 1 1 0 3 96 2 118

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 82 13 0 5 0 0 0 95 5 12
2017 Non-visible minority 65 22 9 1 1 0 3 89 2 118

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 81 13 0 5 0 0 0 95 5 12
2017 Non-visible minority 66 19 6 5 3 0 2 86 8 118

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 82 6 5 0 0 0 8 94 0 12
2017 Non-visible minority 54 10 4 0 1 0 30 92 3 118

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 82 6 5 0 0 0 8 94 0 12
2017 Non-visible minority 68 13 7 0 2 0 10 90 2 117

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 95 0 5 0 0 0 0 95 0 12
2017 Non-visible minority 78 8 3 2 2 0 7 92 4 118

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 74 21 5 0 0 0 0 95 0 12
2017 Non-visible minority 63 26 6 1 2 0 2 91 3 118

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 17 28 0 0 0 0 72 0 12
2017 Non-visible minority 18 38 30 9 4 0 1 57 13 118

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 0 6 23 65 7 0 0 71 6 11
2017 Non-visible minority 2 8 41 29 17 1 2 48 10 117
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 36 13 15 0 6 0 33 67 12
2017 Non-visible minority 49 28 12 4 5 2 0 50 50 118

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 23 56

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 33 56

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 20 56

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 25 56

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 56

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 45 56

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-visible minority 14 66 12 3 2 4 54

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 51 24 7 6 7 0 6 79 14 58

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 15 9 3 8 7 1 56 56 36 58
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